Virgin Media Outage Report in Hitchin, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hitchin come from postal codes SG4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hitchin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hitchin, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, Ware, Letchworth Garden City, Harpenden, Hitchin, Biggleswade, Dunstable, Welwyn Garden City, Flitwick and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
Phone | |
| Luton |
Internet | |
| Ware |
TV | |
| Letchworth Garden City |
Internet | |
| Harpenden |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hitchin, England
Latest outage, problems and issue reports in Hitchin and nearby locations:
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will I don’t know what the problem is it’s nothing we are doing we have reset & unplugged it rebooted it switched off switched it on and everything we can think of just won’t work since about 5 o’clock yesterday
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes I don’t know how many times it’s just a red light it’s not working.
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Vision Elite Media
(@vision_e_media) reported
from
Hertfordshire, England
@virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Don’t know absolutely fed up with the crap service I live in Luton so you tell me but nothing works never does and pay nearly £50 pound a month for crap broadband can’t wait to leave
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes conveniently he said we cannot run a test on the service at the moment because there is no service and it’s crap and doesn’t work
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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June Clarke
(@jambar63) reported
@virginmedia I am losing the will. Your customer service is terrible. Trying to put a new customer order through for the last 3 days and it’s been atrocious. Help
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Mick
(@MickyLeast) reported
@virginmedia @WaynePhair You string along on texts for hours then stop replying and passing back to ‘Toni’. WhatsApp, text, phone….all not letting me cancel. This must be illegal. I want to cancel but you won’t let me.
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Matt Smith
(@MSmudge_English) reported
@virginmedia You sent me a letter about putting the prices up and I can leave if I want. I'd like to cancel the contract. Just tried to ring after work but it says that you're too busy and to call back later. If you don't answer at the weekend or after work, when can I contact you?
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Kim Shutler
(@KimShutler) reported
@virginmedia I have now been on call 3 times for over half an hour only to be cut off without getting through. Why can I only cancel by speaking to you or in writing? Terrible customer service after several years of awful connection.
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Srikanth Tatavarty
(@MrTatavarty) reported
@virginmedia No issue reported.. internet speed is 5.8 Mbps 😬
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Craig Burnell
(@3DBURNELL) reported
@virginmedia I understand you’re busy but hearing the call picked up then cut after 63 minutes on hold was bad enough. Next up the WhatsApp service, long wait again, answered many questions then chat cut off. Best Buy some stamps
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huw oddy
(@ironman20082006) reported
@virginmedia 2 years waiting for my £59 refund Disgusting service Perhaps when Virgin raise money for the spaceship can they tag on £59 for me
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David Zell
(@deezed) reported
@blobbybobber @virginmedia That's happened to me at Virginmedia more than once. Very very frustrating. I can't prove it but in two cases it felt as though the agent had pulled the plug as my specific issue around wrong billing or contract renewal was too much of a hassle!!
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Clare Bailey
(@clarecloggs30) reported
@virginmedia your customer service is a joke 6 phone calls and keep getting hung up on waited all day for a phone appointment yesterday and no one called me so yet again I'm on hold waiting to speak to someone SORT IT OUT
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SeeingStars
(@seeingstars76) reported
@kerryjeanlister @virginmedia Worst customer service I have ever experienced.