Virgin Media Outage Report in Hitchin, Hertfordshire, England
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The latest reports from users having issues in Hitchin come from postal codes SG4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hitchin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hitchin, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Hitchin, Luton, Dunstable, Welwyn, Flitwick, Stevenage, Hertford and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Wi-fi | |
| Hitchin |
Phone | |
| Luton |
Wi-fi | |
| Letchworth Garden City |
Internet | |
| Dunstable |
Phone | |
| Letchworth Garden City |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Hitchin, England
Latest outage, problems and issue reports in Hitchin and nearby locations:
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Ben Walsh
(@BenjiBoyW) reported
from
Kimpton, England
One time I got accosted by a @virginmedia person on a street, trying to get me to sign up. I told him there was no chance of that happening due to their awful customer service. He gave me a curse heavy reply, telling me how useless I was. I'm still with Sky.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I've just made a complaint. My broadband contract is up for renewal 7th July, but you only just sent me a letter this week telling me monthly bill was changing from £38 to £54!!. This letter should have been received 30 days before 7th July!! @ofcom @KatieMorley_
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Nina Davis
(@iamninapina) reported
from
Harpenden, England
@virginmedia your service is shocking. Constant faults with broadband and no way of speaking to anyone to get it resolved
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Martin Sloan
(@MrMartinSloan) reported
from
Stevenage District, England
@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
@virginmedia No and I actually had to turn WiFi off and use my phone service to use Twitter!! Oh and I’m 2m from my modem!!!!
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.
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Nate-su Dragneel 🔥
(@iNathanM) reported
from
Letchworth Garden City, England
@MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia for 3 days now I have had no television due to you admin error. Yesterday you managed to connect the broadband but still no TV - worst customer service I have ever experienced and for so much money. Cannot see why I should continue with you
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!
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Mariam
(@Maz_1977) reported
from
Luton, England
@virginmedia the absolute worst WiFi provider
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
Come on @virginmedia sort it out. WiFi has been terrible all day had to hotspot for several work Teams calls and now can’t get films in Netflix or Amazon Prime. SG4 area!! Kids not happy now either
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James Van Hinsbergh
(@thedjjavo) reported
from
Knebworth, England
@virginmedia still without internet or proper support. How can I cancel you services please, will go with another provider
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@CitrusDavid @virginmedia I know right??!!! Bad bad customer service. I left them, trying to make a complaint isnt easy either.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia ive just wasted 30 minutes of my time on the phone to your billing customer service. I have an outstanding complaint that no one is helping with dating back to July re end of contract price rises £30 to £54 with no communication prior. Please offer a resolution.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!
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cllr Sandra Barr ( Labour& cooperative )
(@Sandie_B) reported
from
Stevenage District, England
Why do virgin media think we are all stupid & can’t follow simple instructions and want to sit in a ridiculously long queue on the phone? Im not stupid I know my 3 upstairs TiVo boxes aren’t working ! I know the code says we have no signal ! Answer the bloody phone!@virginmedia
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Weekes
(@StephenWeekes) reported
@virginmedia Due to the issue we have no Internet connection do are u ble to use service checker. Phone line is engaged
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Dom Parker
(@domparker) reported
@virginmedia Hi, how can I change my direct debit bank details? When I use your app there is no option, only 'Make a payment' which I've done, or cancel.
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MW 🦕🦖🐨 🇬🇧 🇵🇱
(@Mark77Wallace) reported
@virginmedia please can you help@with the messenger service as I can’t find it online. My brodbamd@is meant to be 110 but it is constantly only supplying 50/60 this is then causing buffering issues with sky tv. I’ve tried resetting the hub etc and now need an engineer to come
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Kevin Richard
(@Fat_Forluss) reported
Have now gone the WHOLE month of September without landline or broadband thanks to @virginmedia non-existent customer service but they keep taking the money. Wouldn’t recommend them to my worst enemy. #HocusPocus2 #FridayFeeling #FIFA23
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Lord Dan 🎸
(@Danweeksmusic) reported
@virginmedia I've had no Internet at all for 15 hours now. Hub won't even turn on. Can't get any help from your support
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Stephen Weekes
(@StephenWeekes) reported
@virginmedia is there a problem with the broadband and TV coverage in Gosport?
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DavidJ
(@j1991_david) reported
@virginmedia @EscapeTraken Happening to me too. Connects to the Internet fine, PlayStation Network connection fails every time using Virgin Media.
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Left Arm Over
(@cichaelmork) reported
@virginmedia I can. But this will be the SEVENTH call I’ve made. After almost 25 years as a customer and paying you £1,000s in bills over that time, would it be too much to ask for someone to call me maybe?
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Stephen Weekes
(@StephenWeekes) reported
@virginmedia That's why I asked you if there is a problem
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Sebastian White #StandWithUkraine
(@SebWrites) reported
@virginmedia I've rung this 6/7 times now... and every time you are on the phone on your IVR system for 15 mins approx, and it never does anything. Just checks your line and cuts you off! ... appalling. @virginhelp ?