Virgin Media Outage Report in Hitchin, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hitchin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hitchin, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, Flitwick, Hertford, Henlow, Biggleswade, Shefford, Dunstable, Biggleswade and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
||
| Flitwick |
Internet | |
| Luton |
Internet | |
| Luton |
||
| Stevenage |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hitchin, England
Latest outage, problems and issue reports in Hitchin and nearby locations:
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Busy? I've been fighting allday since 9am. I've paid agreed amount but my services haven't been restored and I can't get through by text, WhatsApp or phone. This isnt a good service a vulnerable customer should receive
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia Landline is still NOT working. Try ringing yourself.
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Your agent was also very rude yet reckoned I couldn't make a complaint.
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DarylSThompson
(@DarylSThompson) reported
from
Harpenden, England
@virginmedia no updates since 15:30 is really quite poor...
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Kefaloniaman23
(@KevinSaunders23) reported
from
Flitwick, England
@virginmedia just how much longer can we be expected to wait for you to get this problem sorted no TV all day, will this loss see us getting some sort of refund on our next bill???
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Mark
(@moffmark) reported
from
Hertfordshire, England
@virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm
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Patricia Rayney Ⓥ
(@TriciaCaputo) reported
from
Luton, England
@virginmedia We have business broadband and received an email saying that there was a planned outage in our area. As we are due to give a live broadcast soon we need to know if the work has been completed.
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Tim Read
(@TimRead1971) reported
from
Hertfordshire, England
@virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.
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Nik Lane
(@NikLane7) reported
from
Hertfordshire, England
@TheStevieG123 @virginmedia I had a similar issue with EE (plus the phone wasn't a good enough upgrade for the money!) I sent it back within 14 days and got a sim only. 5g prob won't be worthwhile over here for some time yet
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Iggle Piggle Guinea Pigs
(@PigsIggle) reported
from
Letchworth Garden City, England
@virginmedia service is rubbish , I pay £90 a month for flms to buffer every 3 seconds ..so frustrating
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia This problem was reported 11th November 2021. You promised to correct the problem by 18th November.
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DarylSThompson
(@DarylSThompson) reported
from
Harpenden, England
@virginmedia @kamikaz3Topnam Wow, that may be one of the worst responses I've seen...
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Nicholas Jemetta
(@nicholasjemetta) reported
from
Hitchin, England
@virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?
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John B 💙🤍🔥💥🚴♂️⛷⭐️🇪🇺💫☄️
(@JB_CFFire) reported
from
Hertfordshire, England
@Paulos_the_fog @virginmedia Because of home working I upgraded to 350mbps package and was getting that until a few months ago measured using a variety of apps - now it’s down to 80 consistently.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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John B 💙🤍🔥💥🚴♂️⛷⭐️🇪🇺💫☄️
(@JB_CFFire) reported
from
Hertfordshire, England
@Paulos_the_fog @virginmedia Yes, that is a problem but I may be able to log into the router. Thanks for your help.
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Again why send me a bill when I'm no longer a customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shane ali
(@cheenali31) reported
@virginmedia Your resolution provided was embarrassing please let me know how I can escalate this further beyond the complaints team
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Stuart
(@Juckylim) reported
@virginmedia Hi. No luck. Followed the link to sign into my account, clicked on the help for tv box, just took me through the same routine I've done several times. Ended with the message 'sorry we cannot help you at this time, try again later'. No option of a Web chat. 🙄
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Ruth Burns-price
(@Ruth21ski) reported
@virginmedia And so there you have it cable guys come tried 3 times and the 2nd blockage was never sorted out properly and yet again not checked that it was clear and ready for the cable guys. Absolute joke so I reckon another month unless someone really licks off and gets this sorted.
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Missy_K90
(@K90Missy) reported
@virginmedia Its not even about just causing offence. If customers are coming and asking for extentions or help with their bills do you really think its reasonable to suggest they get themselves in even more debt to pay you?
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matthiggo
(@matthiggo) reported
@virginmedia how do I speak to someone about my broadband and tv installation? It’s meant to be today and heard nothing. When I call customer services it asks for my virgin landline number or account number - I don’t have either of them as I’m a completely new customer?
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Iain Rae Lennox
(@iainraelennox) reported
@virginmedia Can you confirm there is an issue in G68 9NF and that someone is actually looking at this issue? I just keep getting the same automated message saying it will be fixed by a specific time? Thanks.
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Tim Crouch
(@BrightonCrouch) reported
@virginmedia A Hub 3. As it’s old I suggested maybe a new hub would help, but they didn’t agree to this. We work from home and rely on good WiFi, and to be honest are at our wits’ end. We just need it to work.
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Dan Muir🌻
(@Xergal) reported
For three hours, @virginmedia, my internet is down. I'm unable to work. Can you tell me how much longer I'm faced with waiting please? I am tethering to my phone & it has incredibly spotty reception.
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Riti Rishi
(@ritirishi) reported
.@virginmedia by far the worst #CustomerService I have experienced. I've spoken to 11 different people today and have been cut off every time. They will not allow me to make a complaint. Outrageous. Poor. Cancel my contract!!!
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Alex Mackay
(@AlexMac36934105) reported
@virginmedia Customer account number: 850472801 Complaint reference: C-2301231951