Virgin Media Outage Report in Hitchin, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hitchin, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hitchin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hitchin, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Welwyn Garden City, Letchworth Garden City, Stevenage, Hertford, Flitwick, Dunstable, Ware, Harpenden and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
||
| Welwyn Garden City |
Wi-fi | |
| Luton |
Wi-fi | |
| Letchworth Garden City |
Total Blackout | |
| Stevenage |
Internet | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hitchin, England
Latest outage, problems and issue reports in Hitchin and nearby locations:
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Robbosanj
(@RobboSanj) reported
from
Stevenage District, England
@virginmedia phoned 2 weeks ago because the WiFi signal is virtually non existent. Recorded levels as requested, phoned back tonight, put on hold for 1hr then cut off. However fully expect to get the 26th sales call of the month tomorrow - funny that.
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing me for my footy fix
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia once again (5th time in a month) you have screwed our account up. Now it’s another 30 minute wait to talk to someone to correct an error you have claimed to have fixed (on 3 occasions) The worst ever customer service
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lee hamilton
(@l_m_h_76) reported
from
Stotfold, England
@virginmedia your #internet is absolutely diabolical you may offer the fastest speed but pointless without a decent service
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing their customers for our footy fix
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Rubes
(@ruby_skudder05) reported
from
Dunstable, England
trying to revise for my exams on monday, yet the wifi is down so can’t use the laptop. cheers @virginmedia
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia need to look at this issue. Some won’t be so fortunate.
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Holly O
(@ohhollygosh) reported
from
Biggleswade, England
@virginmedia Hi, are there any known issues in SG18? Our wifi has been dropping out a lot over the last 3 days or so
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Adam B
(@adam_bucky) reported
from
Stevenage District, England
@virginmedia Hi, I need to get someone to move my broadband over to ip4 not ip6 because my work VPN doesn’t like 6 and painfully slow. Spent a lot of time on the phone for a simple request, is there an email address I can contact for this? #virginmedia
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Ed
(@Ed_P0d) reported
from
Luton, England
@jakepickford @virginmedia I've noticed that recently too (Luton). Put it down to the massive 5g tower the council put in, interfering with my WiFi signal.
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Paul Watts
(@paulwatts003) reported
from
Biggleswade, England
For the 4th time this weekend, @virginmedia is down. 4th time in actually less than 2days! I’m back to work tomorrow - from home. Am I’m going to end up losing money due to this incompetence?? No confidence in this company.
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Although it’s fixed now you left me in a dangerous situation. I was unable to install new hub straight away. I needed help. Without warning my old hub had been closed by you without the new hub being installed. I rely on wifi for different area’s of illness....
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia it’s now 6 weeks with virgin media that has had a fault with the television service in Dunstable Bedfordshire it’s on the service status saying we are aware well we have had enough
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Darkdaz
(@darkdaz101) reported
from
Stevenage District, England
@PaperGoblin @virginmedia Don't you just love issues when u don't want them. They could of told you they will be doing updates first. Silly virginmedia but I no your pain
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Susan Clarke
(@salaura101) reported
from
Harpenden, England
@virginmedia New Hub 4 arrived during time when Virgin have low staff due to COVID. Keeps dropping out, difficult to work from home and no ability to contact Virgin! ‘Call Failed’ when phoning. Great planning by Operations Mgr. Customer nearly 20 years and want to leave! Fed up!
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Chris Ivie
(@cache1337) reported
from
Welwyn, England
@virginmedia Leaflets are yours and no, just they never installed lines when the estate was built around 15 years ago. Plenty of properties and we only have ADSL with Sky!
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VINNY ALIAR
(@vinnyaliar) reported
from
Luton, England
@virginmedia paid all this money for Anthony Joshua fight and the picture is terrible. More frozen and black screens than boxing
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Janette Leaf
(@janetteleaf1) reported
from
Hertfordshire, England
Internet down for ages yet again. @virginmedia kept us on hold for over an hour then cut us off at 21:30 and call centre closed. No internet. No service. No use at all.
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia don’t touch this company they turned off the internet in the LU6 1DY area this morning saying they were doing essential work it would be back on at 3pm it’s now 9:30pm & still not working having to use mobile internet to post this the company are a bunch of liers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nige B (͡๏̮͡๏) 🏃🐝 ⚖️🇺🇦🚲🍏🥁🎸
(@Monkeh2) reported
@YorkibarKid @zeninternet @virginmedia if it does drop, then Zen won’t help you, but VM are responsible for their own infrastructure
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Kat
(@mostly_sleepy) reported
@virginmedia There have been issues in the area since MAY. That is the problem. First with no fix at all until last week, then with a fix that didn't last. Every day that it happens, it always happens at about 10am. Doesn't that seem like something that should be properly investigated?
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Naz
(@ennayyzed1) reported
@happer71 @virginmedia I’ve had to call so many times to get through to advisors who just put the phone down and I am unable to speak to managers. I’ve put in a complaint I would advise you to do the same. Then they have the audacity to say I’m going to be charged me for a service I am not using!
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Everyones Buck!
(@BrisonSharon) reported
@virginmedia Well I posted a PM? What sort of carry on is this forum anyway to complain? All I can see are other pissed off customers with no resolution!! My complaint is on its way to CISAS @richardbranson had enough of this crap!
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Naz
(@ennayyzed1) reported
@happer71 @virginmedia Yes managed to get package after going online and messaging an advisor then asking to speak to manager. Manager then called me and took charge of the whole complaint. With virgin i have had no resolution and no manager had the common decency to call me or help me.
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Gillian Mitchell
(@GillianKerr17) reported
@virginmedia We called and got told there is not a direct line for complaint department and they can’t help
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Joshua Hutchinson
(@JelliotHutch) reported
@virginmedia Hi. Yes we have multiple times. Keep getting told a specialist engineer will phone and talk us through it but nobody ever calls! Please can you arrange for this. Not even been with you one week and it’s already not working. Thanks
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TemperleyDesign
(@TemperleyDesign) reported
@virginmedia thanks for the reply, I spoke with tech on whats app and they have a tech coming next week, my hub actually showed as offline a couple times during their checks..ordered a 3rd pod as well so fingers crossed!!! MOving in to a new build in a couple months! that should help..lol
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Leanne McBride 💙
(@LeanneCDP) reported
@virginmedia Thanks but we really wanted to watch the fight we paid for tbh. Do you know what the problem was as it seems lots of people had same issue? We'd also like to pay less than £46/month for basic tv & internet. Can you help with waiving cancellation fees at all pls?
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Kat
(@mostly_sleepy) reported
@virginmedia I also reported this on the support forum and nobody from VM replied. Work was finally undertaken a week last Thurs and Fri (11,12/08) which took all 3 services off for the day on the Thurs and this seemed to do the trick, until now.