Virgin Media Outage Report in Stevenage District, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Shefford, Hitchin, Welwyn Garden City, Luton, Stevenage, Hemel Hempstead, Hoddesdon, St Albans, Letchworth Garden City, Baldock, Henlow and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Shefford |
TV | |
| Hitchin |
Internet | |
| Welwyn Garden City |
TV | |
| Luton |
Internet | |
| Stevenage |
TV | |
| Hemel Hempstead |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I’m trying to speak with a Senior Manager at Virgin media I’ve raised a complaint and no contact a senior Manager should call me
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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Pjay100
(@pjay_100) reported
from
Luton, England
I spend more time resetting my virgin media router than I do watching it. Intermittent signal issues for over a year now
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia hey. Board and doesn’t seem to be working at the moment. I’ve tried restarting twice and called to have a check on my equipment. That seems to be fine. When I restart it works for about 30 minutes and then goes down again. Thanks
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia to raise a complaint please send us your issues…….. however we will not respond but just take your money money money
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Steve Dunn
(@SteveDunn09) reported
from
Harpenden, England
@virginmedia Yeah... he he... when the broad band decides to work that might help.. when you get 'not connected' via ethernet and wifi the tests are a bit meaningless
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia Completely down
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia what is going on with your useless service absolutely rubbish for £100 per month disgusting how you charge a fortune for something that has issues for the past 18 months
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia I’ve already done that. It says no known issues.
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amanda brooker
(@brookersx5) reported
from
Hemel Hempstead, England
@virginmedia for 3rd time short gap in time my service is showing w02 with repairs just up the road .for the prices i pay i shouldnt pay full service when disrupted so much .a text saying you are doing repairs no good to a 2 year old waiting for peppa pig
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma 🐾
(@kewcumb3r) reported
@virginmedia So I tried your text service. About as useful as every other Avenue. I got through to someone and as you can see below I suddenly mention complaint and they have to disconnect. They said they would connect me to [1/2]
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Tony Bradman
(@tbradman) reported
@virginmedia ...and what your company is telling me is that you can’t provide the service I’m paying over £500 a year for, and it’s my responsibility to chase you every other day until you do. Way to go, @virginmedia
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Lucy Fraser
(@Lucy_22) reported
@virginmedia Over the past 3months there has been occasions where the speeds are terrible due to both known area issues and not. No clear cause but frustrating. Only 2 adult house so would expect there to be enough speed for the TV, if nothing else used
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dazz ii am
(@dazzgedd73) reported
@virginmedia I don’t have 30mins to spend on hold like yesterday I will let them call me but the phone Lind to your call centre is poor and their are hard to understand as they have strong accents, I am in the process of emailing customer complaints
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D
(@DNCLB) reported
@virginmedia It has been the last month or so. Sometimes connection drops for a minute sometimes half an hour. Are Virgin not struggling with connection issues recently? My friend in another part of town had the same thing for months and had to move to Sky.
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Tony Bradman
(@tbradman) reported
@virginmedia It seems bizarre that you’re the Virgin Media Twitter team and yet you don’t have access to accounts. And why can’t you tell me what you’re doing in my area to solve the problem? I mean, what are you actually for?
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DADam
(@a_damster) reported
@virginmedia No fix time. Meanwhile I am paying for 200mbs that disconnections every 5 minutes. How am I meant to work from home tomorrow?
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Damian Kinsella 💙 #wearamask #protectlives
(@damokinsella82) reported
@ColinBrown1968 @virginmedia The worst customer service, they might claim there amazing. They really aren't. BT or Sky now. They might be slower, but we can upto 50mb which is more than sufficient!!
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Simona Tagliacozzo
(@SimonaT007) reported
@virginmedia What do you mean, the issue is with the broadband you provide.
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Del 🌈
(@derrickca) reported
@elijahcooperx18 @virginmedia Unlikely I’m afraid. All I wanted to do was ask a really quick question. I’m giving up now sadly. Thanks buddy for your help 👍🏼