Virgin Media Outage Report in Stevenage District, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, St Albans, Hertford, Henlow, Shefford, Hemel Hempstead, Hatfield and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
||
| Luton |
Internet | |
| Luton |
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| Stevenage |
Internet | |
| St Albans |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I've already had a long online chat earlier, but only the phone operators can help apparently. I just can't ever get through. The waiting times are ridiculous
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia i spoke to one of your representatives on tuesday and they put the phone down on me as i was trying to upgrade my services as i was getting on 3 mb download speed and oaying for 50. so i made an official complaint still not heard back anything. upgraded my line
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Ricky Fields
(@fieldsyboy) reported
from
Nazeing, England
@virginmedia evening Virgin comedians! Your joke broadband is down again!! Useless clowns...need it on so I can search for a new provider.🤡
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Sophie Lonergan
(@midnightmaggie) reported
from
Luton, England
@virginmedia 1.5 hours and counting on the phone to virgin to try and sort out the wifi. Worst service ever, been with them for 3 months and had the slowest speed we have ever had! Don’t use them, bunch of cowboys! 😡
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Kate Welling 🔶️🔶️🔶️
(@_M155Y_) reported
from
St Albans, England
@anemoneproject @HertsFRSControl Virgin Media still appears to be down.
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Donna Groom
(@groom_donna) reported
from
St Albans, England
@virginmedia shit service, spent 25 mins getting through to sort out my non existent broadband and was told they would charge me to get my devices right then hung up when I said I would not pay for a service I am already paying over £80 pm for.
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Robert Beahan ❄️☃️🎅🌲
(@bobster76) reported
from
Hertfordshire, England
@virginmedia Yes. No known issues. This has been going on for a week now.
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia im really upset this is not the service im paying for and i wish to make another complaint about why an engineer would lie about coming to a visit when they ever showed up whatsoever
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Alison Mitchell
(@F_O_I_D) reported
from
Luton, England
Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I need to move a mobile number from an old 3G Virgin SIM to a new 4G one I got as part of my Oomph package, but I don't remember my 'telephone password' so the text chat people couldn't help, so I need to reset that somehow I think.
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
@virginmedia Yes did speak to the team and the only option open to me was to leave, come back as a new customer (send equipment back etc, place new order) or go to another provider. With those 2 options on the table you can see why I've chosen to leave.
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
So I'll be leaving #virginmedia soon as they're only interested in new customers and are not prepared to look at the package I'm on. Hello #SkyQ it's been many years since I've used your service. Hope you look after your loyal customers...
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Toby Weston
(@jamanifin) reported
from
St Albans, England
@virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!
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Stephen Smith
(@StephenLSmith87) reported
from
Broxbourne District, England
@virginmedia Can someone please contact me. Been sent a bill for £95 for a missing box which I never received in the first place, I will not be paying this bill.
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I don't have 2 hours spare to sit on hold right now. Maybe I'll try the text service later when I've got some time. Got other things to do now. Thanks for your help anyway.
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Jacqui harding
(@Jacquiharding14) reported
from
Luton, England
@virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@FreudianBlip) reported
@virginmedia The only thing slower than my connection is your helpline. Thanks for very little, unreliable in broadband and customer service it seems.
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Adam Robson
(@Uncivilzation) reported
@virginmedia You know the worse part. I’m a customer of 15 years and I’m having to wait 2 weeks and to top it off I couldn’t work and missed out on £24,000 profit because of not being able to use the internet from my PC!
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Sue Thomas
(@suethomas) reported
@virginmedia Hi, you keep asking me to complete a post-installation feedback survey but sadly the link doesn't work and the little wheel just goes round and round. So my feedback is that your feedback page is broken. Please send me a better link and I will happily do it. thanx
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H.
(@haklava) reported
I dunno what’s going on with @virginmedia but they’re awful providers.
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Rhi♡ (fan account)
(@trulyyygrande) reported
MY WIFI IS SO BAD VIRGIN MEDIA UR SHITE
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Two Neurons
(@TwoNeuronstream) reported
4/ let's talk about that "promise" and the platitudes @virginmedia uses to attempt to mollify customers. One rep said he "promised" this issue would be resolved. But you know, it wasn't. I knew it wouldn't be. So I asked him to clarify how he plans to keep this promise...
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Two Neurons
(@TwoNeuronstream) reported
@virginmedia Virgin: PAY NOW! Customer: Refund me the money you owe me. Virgin: we'll pay in 2 or 3 months.
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Peter Hoey
(@hoeyie) reported
@CraigLUFC77 @virginmedia @virginhelp That’s because they are a joke, zero customer service I’ve had an ongoing issue since November, still not resolved and not one email replied to. Cancel you direct debit, I’m sure they will contact you. Screen shot everything as they will lie about conversations
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kaneda
(@thatguykaneda) reported
@justine_biggs @arabbadger @virginmedia Make a complaint on their website. They'll close it without making any effort to contact you. After 8 weeks you can escalate to cisas who should be able to get you compensation. I'm going through this process at the minute. It's the only way you'll get anything out of them.
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Lennon
(@Lennon_Woodall) reported
@virginmedia please help me out this wifi is terrible