Virgin Media Outage Report in Stevenage District, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Shefford, Luton, Letchworth Garden City, Hitchin, Hemel Hempstead, Welwyn Garden City, Stevenage, Hoddesdon, St Albans, Baldock and Henlow.
| City | Problem Type | Report Time |
|---|---|---|
 Shefford |
Internet | |
| Luton |
Wi-fi | |
| Luton |
Internet | |
| Letchworth Garden City |
||
| Luton |
Internet | |
| Hitchin |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia need to look at this issue. Some won’t be so fortunate.
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Claudia Redmond
(@ClaudiaMRedmond) reported
from
Hemel Hempstead, England
@virginmedia WiFi keeps going down for weeks now. Tried your customer service and just automated. Not acceptable especially when people in the house trying to work from home. Who can I speak to? #virginmediadown #virginmediawifi
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia called three times yesterday totaling 90mins holding on the phone with no answer. Still having issues with you service but is ok I’ll still carry on paying full price for a reduced service. On the phone now 17 minutes and counting..
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing their customers for our footy fix
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia No but we ha e had issues k er the last 4 weeks
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Liza Hartley
(@LizaHartley) reported
from
Hemel Hempstead, England
@virginmedia I have been cut off my call 3 times this morning! I am trying to cancel my cancellation as decided to stay with Virgin. I need to have this sorted today. I need a call back. I have been on the phone now for nearly 2 hours!
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Scott McNicholas
(@SMCPT) reported
from
Hemel Hempstead, England
So @virginmedia can’t honour the upgrade offer they’ve made and the subsequent order I have placed. So from trying to upgrade to now cancelling our existing package altogether as a result. Poor customer service
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Although it’s fixed now you left me in a dangerous situation. I was unable to install new hub straight away. I needed help. Without warning my old hub had been closed by you without the new hub being installed. I rely on wifi for different area’s of illness....
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing me for my footy fix
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Claudia Redmond
(@ClaudiaMRedmond) reported
from
Hemel Hempstead, England
@virginmedia Yes did that - no issues - reset etc etc etc ....
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Adam B
(@adam_bucky) reported
from
Stevenage District, England
@virginmedia Hi, I need to get someone to move my broadband over to ip4 not ip6 because my work VPN doesn’t like 6 and painfully slow. Spent a lot of time on the phone for a simple request, is there an email address I can contact for this? #virginmedia
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Scott McNicholas
(@SMCPT) reported
from
Hemel Hempstead, England
@virginmedia two attempts to upgrade package online. 1st included emailing confirmation and waiting in for delivery of equipment. Didn’t happen. Also spoken with someone on your chat and after 50 mins they couldn’t find order or offer same upgrade deal. Very poor indeed
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MiaMc
(@65moon) reported
from
Broxbourne District, England
@virginmedia I am so sick of paying for a service which I’m not receiving. My TiVo box only ever partially records programmes. SORT IT OUT
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Scott McNicholas
(@SMCPT) reported
from
Hemel Hempstead, England
@virginmedia not interested in a customer trying to upgrade them?
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia and still NO RESPONSE but I’ll still pay your extortionate monthly fee for what a crap service and a non existent customer service
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Chris Ivie
(@cache1337) reported
from
Welwyn, England
@virginmedia Leaflets are yours and no, just they never installed lines when the estate was built around 15 years ago. Plenty of properties and we only have ADSL with Sky!
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Susan Clarke
(@salaura101) reported
from
Harpenden, England
@virginmedia New Hub 4 arrived during time when Virgin have low staff due to COVID. Keeps dropping out, difficult to work from home and no ability to contact Virgin! ‘Call Failed’ when phoning. Great planning by Operations Mgr. Customer nearly 20 years and want to leave! Fed up!
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Darkdaz
(@darkdaz101) reported
from
Stevenage District, England
@PaperGoblin @virginmedia Don't you just love issues when u don't want them. They could of told you they will be doing updates first. Silly virginmedia but I no your pain
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
So we have noticed that we are having problems with Internet @virginmedia....ping test 39bpms....really I pay a shed load for 200!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EBow Photo
(@ebowphoto) reported
@virginmedia Today Mac can’t connect to WiFi and home phone not working. Virgin Media recorded message on 150 says to call again after 2pm
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Wayne Liddle
(@wayneliddle) reported
@virginmedia Is there a reason my broadband is up and down like a yoyo? I did log an engineer which was confirmed by email, however they never turned up, and never made any contact. Its all well and good advertising superfast broadband, but when its unusable there is no point!
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Alison
(@AlisonSally6) reported
@virginmedia any issues in TS26 POSTCODE HAVE NO CONNECTION FOR WORK
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alasdair
(@alasdairew) reported
Oh yes forgot to say the virgin media website (my virgin media) is down and after almost an hour of the phone trying to get help ( the virgin do away service activated twice ) I was told that the engineer’s software was down and his manager did not want to talk. #virginmedia
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Naresh Solanki
(@nspcplumber) reported
@virginmedia the rude operator told me that engineer will phone me within next 4 hours or Thu morning, that did not happen. I received text on Thu 10:40 that technician will visit on Sun 21st, meaning whole week without Internet and no guarantee of resolution even after that.
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edrussell
(@edrussell) reported
@virginmedia Broadband is down in B14, the status page is “being upgraded”. Do you have a resolution time?
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Samantha Eyre
(@its_justsam) reported
@virginmedia been trying to reach you by phone and live chat for weeks. PATHETIC! Crap service, crap reception, crap company, cancel my account immediately please and have someone come and collect your hardware. Direct debit cancelled, lots of screenshots, Bill me, I dare you
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victiboo
(@VickyVicbo) reported
@virginmedia They have been doing this for weeks and not getting anywhere, I will try but this is really poor service
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Sharon
(@MaddzDiva) reported
@virginmedia absolutely disgraceful treatment of long term vunerable disabled customer left with no internet or phone services for over 3 weeks due to area fault, eventually got an engineer to fix the phone line , now being told im NOT ELLIGABLE FOR A REFUND OF MY BILL you expect me to pay
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James Elson
(@jameselson) reported
@virginmedia @Marc_hogg No we can’t. The website is down for “maintenance”.