Virgin Media Outage in Stevenage District, Hertfordshire, England

@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.

Really wish sky did good broadband. The level of service from @virginmedia is shocking

Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment

I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice

I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice

Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼

@virginmedia shocking customer service today Virgin! I said I would tweet if no one returned my Call after your advisor hung up on me mid convo 😡

@virginmedia Now while I understand that you guys did not bust my phone, I'm livid that 'Oliver' just naffed off and kept me sitting like an idiot for 45 minutes just to be told that he hasn't told me the truth anyway!! I just want a new phone!! 😭😭

@virginmedia I was told that the third option 'didn't exist' and I'd have to buy myself out of my contract or cancel it and go elsewhere... After being offered pittance for a phone you charged me £900 for (the price hardly went up if the phone was immaculate by the way...) I was basically

@virginmedia I reset my router at least four times a day. If I was to ring every time my Internet dropped out I'd constantly be on my phone. This isn't and can't be 'a fault', the service is just absolutely crap!

@virginmedia What a surprise! No bloody signal AGAIN 🤬 I don’t have a landline to report it. Defo had enough now

@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!

@virginmedia please create an option to remove all BBC channels from TiVo boxes @BBCWorld @BBCRadio4 @BBCBreakfast so we who don’t want to have bbc channels can avoid paying a license fee. I pay a license fee and I object to having to sign in to watch catch up, I rather lose BBC

. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓

@virginmedia well still no fixes/ability to make contact about the issues on going with my TV/Broadband even though you say it works fine. Not impressed. Time for a change I feel 🙄

@virginmedia your service status claims no issues in LU2, but my Wi-Fi isn't working. Tried resetting my hub... nothing.

Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!

Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡

@virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.

@virginmedia If only they could help.. put on hold for 32mins while they investigate, get a different person who doesn’t know anything of the call and I go through the same process. Now telling me engineer was rescheduled for 20th (the original date I was given weeks ago).. Not good enough..

@virginmedia no wifi again £51 a month useless shit company

@VirginMedia Getting seriously pissed off with your call centre.. Landline fault, I have to call on my mobile to find out status after engineer visit, told you are running a new cable on 20th and then you hang up on me when I query the delay.. and not for the first time..

@virginmedia absolutely appalling customer service cannot get through on the phone, no broadband or TV since yesterday evening not on.

@virginmedia I have been on chat for over 90 min trying to ask your agent why an issue in my area is still not resolved. Your agent has taken two hours to tell me there is no fault reported yet it is shown on your website and basically called me a liar. 😡

@virginmedia been on hold in excess of an hour trying to talk to someone to assist with setting up my hub, this is disgraceful and already a poor start for a new customer #nothappy #shouldhavestuckwithsky

@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx

@virginmedia just remind me what I'm paying for........worst internet ever!

@virginmedia This is related Virgin Media service.

@virginmedia pathetic customer service

@virginmedia television service not available no channels whatsoever error code (W02) #virginmedia

@virginmedia It’s had a fix time everyday

Disgusting @virginmedia charging £56.49 for the most basic crap tv package and phone line. Think they are having my elderly mum on. I'll be cancelling that tomorrow. I pay over £10 less with sky for a better tv package, phone & broadband!

@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y

@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it

@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again

@virginmedia Right let's get this straight then never say anything as stupid as your last comment.. The whole f"ing Pro kem is that despite continuous declaration a that uoj would send the pa k sout you didn't... So don't be waffling your trite off the screen responses... Virgin is just crap

@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!

@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.

@kitkatpeggy @virginmedia @susankmann Switch to 853 as a temporary solution.

@virginmedia It took 4hrs getting nowhere 2.5 in last 12 hours finally got UK... 🇵🇭 Better than Indian call centres..3rd company in 12 m with Indian call centres where there are serious problems... We need to bring all these jobs back to UK. Finally sorted but @virginmedia is 4 the birds

Update on @virginmedia..no reply from. Last weeks complaint.. On going. Yet email from VM threatening me with charges... Ring again... Fobbing off denies can accept complaint I am to read procedure... Loose it ask for manager wait 10mins on hold cuts me off 1 of 2

@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...

@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log

@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve

@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data

Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.

@tweetlch @virginmedia @maclean132 How rude....

@virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response

@virginmedia Never got one....

I don't think I've ever hated a company as much as I do Virgin Media. Everything about their 'customer service' rubs me the wrong way. They are rude, threatening and they make me feel stressed/anxious... Over. *******. WiFi. Sorry just needed a rant 😂

@virginmedia Still waiting for my manager callback to discuss being signed up to a contract I knew nothing about! 2 hours the chap said at 10:30 yesterday morning! Top notch service here

@virginmedia WE DAMAND NINE MONTHS COMPENSATION FROM YOUR SHIT MORONIC USELESS PIECE OF SHIT COMPANY... SORT IT OUT

@richardbranson sad to see that @virginmedia not even bothered to respond to a complaint that’s caused a customer to leave.

@virginmedia JUST **** OFF VM. YOU GIVE US 9 MTHS SHIT NON WORKING SERVICE. TAKE 2 MTHS TO SEND RETURN BOXS FOR EQUIPMENT, WE RETURN. NOW YOU HAVE ****** NERVE TO SAY YOU CHARGING US £230 FOR NON RETURN. WELL **** YOU ALL GOT PROOF OF POSTAGE. I HOPE YOU SHITS GO BUST LIKE

@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.

@MathewRochford @SkyHelpTeam @virginmedia Matthew - please consider that if you transfer to Sky they will hike your monthly payment up over £20 without telling you and then do the thick end of sod all to help you resolve the matter, even through you’ve been with them 25+ years. The grass ain’t always greener.

@virginmedia Hi it’s for virgin media services. It’s just too expensive for people who are not into tv much and never use the home phone

@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.

@virginmedia TG my brother, I’ve called up five times this month to cancel my account and been told it’s my own fault that I can’t cancel because I’m not the account holder, now I’m being charged for October. Help a boy out