Virgin Media

Virgin Media Outage Report in Stevenage District, Hertfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stevenage District, Hertfordshire, England 03/29/2024 06:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Stevenage District, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Luton, Hemel Hempstead, St Albans, Stevenage, Hoddesdon, Hitchin, Welwyn Garden City, Welwyn, Hertford, Ware, Hatfield and Harpenden.

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City Problem Type Report Time
United KingdomLetchworth Garden City Phone
United KingdomLuton Total Blackout
United KingdomLuton Internet
United KingdomLuton Internet
United KingdomHemel Hempstead TV
United KingdomSt Albans TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2

  • johnait72020789 John Aitken (@johnait72020789) reported from Stotfold, England

    @virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia Yes I don’t know how many times it’s just a red light it’s not working.

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia Don’t know absolutely fed up with the crap service I live in Luton so you tell me but nothing works never does and pay nearly £50 pound a month for crap broadband can’t wait to leave

  • vision_e_media Vision Elite Media (@vision_e_media) reported from Hertfordshire, England

    @virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?

  • johnait72020789 John Aitken (@johnait72020789) reported from Stotfold, England

    @virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia Yes conveniently he said we cannot run a test on the service at the moment because there is no service and it’s crap and doesn’t work

  • mjdes Mike Desborough (@mjdes) reported from Stevenage District, England

    @virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.

  • johnait72020789 John Aitken (@johnait72020789) reported from Stotfold, England

    @virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mrskhousey mrskhouse (@mrskhousey) reported

    @virginmedia here we go again, another week with spotty broadband and it taking me offline during important calls. Last week, you told me no problems and then an hour later, decided yes there was a problem. Sort it out!

  • Jonlucscott1 Jonluc Scott (@Jonlucscott1) reported

    @virginmedia Effects both, even when connected to the hub by Ethernet it has intermittent issues. We had a tech out a few months ago but they said they couldn't see a fault....

  • Ffena Ffena (@Ffena) reported

    Attempting to cancel my @virginmedia broadband this morning. Wish me luck.

  • AdamTipping1 •| 𝔸𝔻𝔸𝕄 | 𝕋𝕀ℙℙ𝕀ℕ𝔾 |• (@AdamTipping1) reported

    @virginmedia Tried it, and this is the only message that comes up. From a community page I can see that I am not the only person in the area with a down network. Can you check into this and reply ASAP please? People are loosing money that can’t work from home.

  • AndreaRice54 Lady Andrea 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@AndreaRice54) reported

    @virginmedia For 10% of my pension income I don’t expect any outages. As soon as the internet returns I’m looking for alternatives. This isn’t the first time. Rubbish service since hedge funds bought it. Money matters, people don’t

  • AndreaRice54 Lady Andrea 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@AndreaRice54) reported

    Second day running, all @virginmedia is down. Is this the most expensive silence in the country? #Rubbish

  • Gran72Fondo Gran Fondo (@Gran72Fondo) reported

    @virginmedia Our connection is extremely unstable - your connectivity is dropping constantly. I’ve been on a Teams call since 9AM and I’ve already had to reconnect 4 times. This is not sustainable. We are on the 350 package.

  • AVSunday Andrea Vitti (@AVSunday) reported

    @virginmedia can someone contact me ASAP? I was on hold for over 1hr last night, spoke 2 someone, got transferred 2 another dpt then got told 2 hold again & then I waited for over 1hr & no one came back to me. Poor treatment of customers. I would leave today if I wasn’t tied in!

  • DarrenFalco darren falconer (@DarrenFalco) reported

    @virginmedia All service are fine! If you are near the router it works no bother! Any where else in the house the service drops out 😢

  • Nommyplume Nomdeplume (@Nommyplume) reported

    Cut off our services for an outstanding amount of £17, I paid £69 on the 4th and the "customer service rep" after being told this was ny brothers card who was helping me to get my children studying again @virginmedia