Virgin Media Outage Report in Stevenage District, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Ware, Letchworth Garden City, Welwyn Garden City, St Albans, Royston, Hitchin, Stevenage, Hemel Hempstead, Hatfield, Harpenden and Hoddesdon.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Total Blackout | |
| Ware |
Internet | |
| Letchworth Garden City |
TV | |
| Luton |
Internet | |
| Luton |
Wi-fi | |
| Luton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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Danny Tsang
(@DannyTsang) reported
from
Stevenage District, England
@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Michal Siewniak
(@MSiewniak) reported
from
Welwyn Garden City, England
Dear @virginmedia & @VirginMediaCC A day to forget, wasn’t it? All day problems with my internet connections. Thousands of people affected. In my case, I needed the internet to work and it seems like that the issue was resolved this afternoon. How can I claim compensation?
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
And it's down again. #virginmedia
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Mel B
(@crimimel) reported
from
Welwyn Garden City, England
@virginmedia Hope we’re getting a refund for lack of service as daughter is trying to write her 10,000 word dissertation but very difficult to do without internet. Should not advertise deals to new customers if you don’t bother sorting out the network issues. Cancelling
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
Yet again dispicable lack of customer service from #virginmedia for the 7+ hr outage. Not even one tweet. Your customer service dept needs sacking! How can you run a company like this and charge us so much! @virginmedia #virginmediadown
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PCPresenter
(@PcPresenter) reported
from
Hemel Hempstead, England
@virginmedia Any chance you can DM me about an issue? Trying to find an avenue to contact you through the website is shockingly ****. What's the point of having an option to contact when it's impossible to find it??
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia No advice at all as to what the issue is. Still not fixed.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
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Ken Williams
(@portishair) reported
from
Hertfordshire, England
@virginmedia the sky sports picture quality is unusually poor today.
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shaun Murray
(@shaunpmurray49) reported
from
St Albans, England
@virginmedia now my deal had run out I need to cancel the sports . Do i just ring up
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Ella A Cutler
(@angelstorm13) reported
from
Hatfield, England
Virgin WiFi is up and down all the time, but now it's really down and not working. Can't even turn on my Alexa smart lights so stuck in the dark and soon landlines will be WiFi so that won't work either. @virginmedia #noservice
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Harold Wicks
(@hw_renewe) reported
from
Hemel Hempstead, England
@virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?
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Laura Cook
(@LauraVCook1980) reported
from
Hatfield, England
@virginmedia disappointed after 10 years of being a loyal customer that I can’t pause my monthly payments for 11 weeks while I’m not at home and no one using the broadband or TV!
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia why do I only get a notice saying channel failed when I watch sky sports channel live, I can watch any other channel you provide me and don’t have a issue. I have done everything that you tell me to do but it still keeps happening.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia No I have not and at no stage has any one or any virgin media Web site indicated to do so I have as stated spent hrs on the phone talking to yr people about the problem and now you suggest this I am totally fed up ringing VIRGIN MEDIA and constantly going over the same things.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@BrianBr41198151 There service has become appalling on the phone today 98mins then they cut me off no resolution to the problem been with em over 25yrs Virgin Media's customer service is non existent think twice before you sign up.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
More to come on VIRGIN MEDIA WORST EVER company to deal with they truly are the pits as far as customer service is concerned beware.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy West
(@Andy_West14) reported
@virginmedia Yes rebooted twice today router is still flashing red and no broadband signal.
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💘💘 #AnGeLcHeStEr 💘💘ⓁⓅ ★ •♬•♫•.
(@BenningtonIsGod) reported
@virginmedia I’m having problems with my virgin box, all programmes I’ve recorded have all gone, this is the second time this has happened & sometimes a failed recording notice comes up. I’ve tried ringing but can not get through to anyone, it is becoming so annoying now
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mick harkin
(@mickharkin68531) reported
@virginmedia @dalebhoy11 Where is the justification in a customer getting 60% reduction in their bills?
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.
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Andy West
(@Andy_West14) reported
Thanks for the prompt (well actually no reply at all) @virginmedia your customer service skills are outstanding. Not!
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The Resistance ✊🏻✊🏽✊🏿
(@Ands14) reported
@virginmedia Hello, now the issue is affecting my recordings and I’m getting a CS2200 error. Please can this be looked at asap. Thanks
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acfwilson
(@acfwilson) reported
@virginmedia Yes I've sent you a Direct Message but you haven't responded to it. Looking through your T.L it seems I'm not the only one with issues and complaints.
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)
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Gio Marron
(@GioMarron76) reported
Anyone else in #WestLothian lost their @virginmedia internet? Mine crashed hours ago & every ‘solution’, none of which work, are so far removed from each other, it feels like guesswork It’s either: Working perfectly Has minor issues Call an engineer IT’S TOO LATE! WE’RE DOOMED
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itsonlyme
(@JoLockett11) reported
@virginmedia Frustrating is an understatement. We've had no tv or Internet since last night , now tge times changed to 11pm. Big difference from 2pm . Wish I could cancel that's for sure