Virgin Media Outage Report in Stevenage District, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hemel Hempstead, Hertford, Luton, Letchworth Garden City, Stevenage, St Albans, Buntingford, Shefford and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 Hemel Hempstead |
Internet | |
| Hertford |
Internet | |
| Luton |
Internet | |
| Luton |
Internet | |
| Luton |
Internet | |
| Luton |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia Via email and even I called the customer service also 😞
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Pjay100
(@pjay_100) reported
from
Luton, England
I spend more time resetting my virgin media router than I do watching it. Intermittent signal issues for over a year now
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia #virginmedia lied to me when I join the network they I get a recommendation offer but I don’t get 😣
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
Hi @virginmedia, my tv service isn’t working. Are there any issues in the SG14 area, please?
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia £90 a month for an absolute rubbish service called the other day and the favorite saying was reboot was supposed to be put through through to the technical department on to hold on for 25 mins I gave up had to send this not using WiFi
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had a merry go round of experiences for the last few months I’ve had to give advice to managers engineers etc when I contact about issues I want to out this forwards do a job do it right correct. Say a time call me don’t not call happened 3+ times 1/2
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia No known issues on everything (broadband tv & phone)
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Not really sure. All I know is that for some reason in various parts of my house the signal becomes very poor. Whereas it used to be perfect. Hub has been in the same place since I’ve had it.
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
@virginmedia Thanks. I’ve clicked the link but it only tells me there is no known issue. Is it possible to speak to a human being, please?
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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Lee Gildersleve
(@lotfredjanlee) reported
from
Watton at Stone, England
@virginmedia my WiFi is so bad that come 7pm we have to switch it if on our phones and use our data. I’ve just tried to book a service call only to be told I can’t as they are doing work on our area and it will automatically get cancelled. It’s been bad for a year now!!!!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia I’ll ring your call centre again tomorrow. When I’m paying nearly £65 a month for a service I’m not getting I don’t really feel I should have to post to a online community forum to solve the problem. A Virgin tech should come to my home & fix it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Farthing
(@James18Farthing) reported
@virginmedia just had my phone bill double for no reason and no warning can't get hold of customer services for a explanation, When my contract ends in 2 Months that's it I won't renew
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Danielle ⫩
(@OfficialTTDan) reported
@virginmedia Yes done all of that, its come back briefly. Rg12 7yj. This happens alot, when I disappear from a meeting I am the office joke! “Oh Virgins down again, Dan’s missing” Not good enough.
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Sean
(@Umbreon76) reported
@virginmedia Yeah I'm having problems on both wireless and wired connection , as the Ethernet booster won't connect to WiFi and my WiFi box doesn't have a wireless signal
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Katherine-Eleanor
(@KatieEleanor91) reported
@virginmedia I've already been on chat with someone who couldn't raise a complaint and then every time I've tried to raise it myself, I get no reference. It's to do with billing.
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Adam Lang
(@djHaribo55) reported
@virginmedia He said im going to get my final bill in january so thats 2 more bills im getting and one of them will get a partial refund. That will be 5 bills whilst getting no service
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Lloyd
(@thenickysantana) reported
@virginmedia I'm still having problems and despite THREE requests to send the verification email I still haven't received one, so can't go to the forums for support. Absolute garbage.
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia @richardbravo1 Is it true that your executive team deliberately engineer an impasse with complaining customers no matter how valid a complaint, so as to kick it towards CICAS and close down complaints quickly meeting internal performance targets?
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Kate Metters
(@ktlmetters) reported
@virginmedia Every time I call I make a complaint. I get put through to multiple different departments in one call until someone fobs me off with a reason and we're just going round in circles! Time to cancel my contract!
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Steve Wright
(@Wrighty1961) reported
@virginmedia I have broadband issues in HA4. Unable to run checker. Please advise.
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Dean
(@iimactuallymark) reported
Virgin Media is absolute horse ****. Are they honestly doing maintenance again? Sky Broadband is cloud 9 in comparison, and that’s saying a lot