Virgin Media Outage Report in Stevenage District, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stevenage District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Hatfield, Hemel Hempstead, Luton, Shefford, Henlow, St Albans, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Hatfield |
Internet | |
| Hemel Hempstead |
TV | |
| Stevenage |
Internet | |
| Stevenage |
Internet | |
| Luton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage District, England
Latest outage, problems and issue reports in Stevenage District and nearby locations:
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes conveniently he said we cannot run a test on the service at the moment because there is no service and it’s crap and doesn’t work
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will I don’t know what the problem is it’s nothing we are doing we have reset & unplugged it rebooted it switched off switched it on and everything we can think of just won’t work since about 5 o’clock yesterday
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes I don’t know how many times it’s just a red light it’s not working.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Don’t know absolutely fed up with the crap service I live in Luton so you tell me but nothing works never does and pay nearly £50 pound a month for crap broadband can’t wait to leave
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?
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Vision Elite Media
(@vision_e_media) reported
from
Hertfordshire, England
@virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel Jones
(@Melfilmfan) reported
@virginmedia No the same. Can you please send an engineer here tomorrow to fix. The problem is that we need boosters for upstairs! The problem is upstairs. The tv aerial man who came to put our tv in told us we need boosters /ethernet cable upstairs. I explained this days ago to customer ser.
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Lucy Darwin
(@lucy_darwin) reported
@virginmedia four weeks of constant calling the Philippines has resulted in 0 action. We are victims of Fraud and it’s impossible to get help. 7 times today…latest call 45 minutes #virginmediafraud #virginmobile #virginmedia
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Mel Jones
(@Melfilmfan) reported
@virginmedia I said no in my previous message. I have online work to do with my work and my son's home schooling. There is no chat needed. I just need an engineer sent here as I asked for days ago to fix the problem upstairs. Please arrange an engineer to be sent tomorrow.
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Mel Jones
(@Melfilmfan) reported
@virginmedia We now have the Hub 4 but it hasn't made any difference. As I told them the problem is upstairs and we need a booster/ethernet cable for upstairs. I have been charged for this new Hub and stronger internet and aren't getting the service I pay for.Need an engineer here tomorrow.
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia hi. Someone was supposed to give me a call back today but hasn’t done so and I have no way of contacting them. Can you please help me? I have her name and the department she works in. Please DM me so we can discuss a solution.
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia …that isn’t helpful. It’s virgin media service. Do you have an email or someone I can reach out to to request someone reminds her to call me. I spent nearly 1.5 hours on the phone with her yesterday getting this sorted.
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Charlotte Aynsley
(@CAdigitalsafety) reported
@virginmedia No like I say this has been a recurring problem for several years
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Steve Goold
(@GooldSteve) reported
@virginmedia Hi. I went out for a couple of hours, and when I returned it had fixed itself. Experience tells me it won’t be long before I shout for help again. Your service goes from bad to worse.
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia Upgrade / change to my current one. + virgin have been accidentally over billing me so she had worked to find a resolution to that as well, which is related but a slightly separate issue….
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia The person I spoke to Just now didn’t note that anything had been noted down on the system…can I please just give you her name and department and someone can tap her on the shoulder and end this lunacy.