Virgin Media outages and service status in Hertford, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hertford come from postal codes SG13 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Hertford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Hertford, England
The most recent Virgin Media outage reports came from the following cities: Barnet, Hatfield, Enfield Town, Stevenage, St Albans, Hertford, Borehamwood, Harlow District, Chingford, Harlow, and Waltham Cross.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet
|
Total Blackout | 7 hours ago |
|
Hatfield
|
Internet | 7 hours ago |
|
Enfield Town
|
Internet | 5 days ago |
|
Enfield Town
|
Internet | 6 days ago |
|
Enfield Town
|
Internet | 7 days ago |
|
Enfield Town
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertford, England
Latest outage, problems and issue reports in Hertford and nearby locations:
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Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England@virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue
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Jeremy Naylor (@JeremyNaylorTV) reported from Enfield Lock, EnglandJust left @virginmedia after 20+years (was originally Cable London) sad but poor service, high price and poor broadband making it an easy decision to return to BT. #virginmedia #poorbroadbandservice
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Mark (@moffmark) reported from Hertfordshire, England@virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm
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Tim Read (@TimRead1971) reported from Hertfordshire, England@virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.
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Malkit Kaur (@mal_kaur) reported from Barnet, England@virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!
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K.P (@PrinceKp87) reported from Harlow, EnglandYou lot taking the mick? How long is it taking to fix this no TV issue. @virginmedia
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| RawrBunny 🤙🏼🇮🇹🇮🇹 The Conte Effect (@BunnyJmz) reported from Harlow, EnglandMy tv hasn’t come back on but the blue light is it I think you have broken my tv and My box is still not working @virginmedia #virginmedia
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𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, EnglandI understand you are having tv issues right now @virginmedia however I’ve also got no internet, is this a known issue? I can’t get through on your phone and cannot run any tests through your website either 😩
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DarylSThompson (@DarylSThompson) reported from Harpenden, England@virginmedia no updates since 15:30 is really quite poor...
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Bushey Heath, England@virginmedia I would have assumed that would have put a larger team on it if it’s an area issue
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Rav 🤓 (@smileyrav) reported from Hitchin, England@virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks
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Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England@virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue
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DarylSThompson (@DarylSThompson) reported from Harpenden, England@virginmedia @kamikaz3Topnam Wow, that may be one of the worst responses I've seen...
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Lisa 🏴🇬🇧🐶⚽️🍺 (@loobylou470) reported from Stevenage District, England@virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye
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Malkit Kaur (@mal_kaur) reported from Barnet, England1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail
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stefy roma (@stefyroma81) reported from Barnet, England@virginmedia It's a wireless connection. I have tried to contact the customer service, unplugged all cables and restarted the router but nothing seems to work
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🔑 Shawn 🔑 (@s_mann71) reported from Broxbourne District, England@virginmedia usless customer services, been without Internet and TV all day now 😡😡😡
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Malkit Kaur (@mal_kaur) reported from Barnet, England@virginmedia Yes, broadband is 'working ok' according to the website but I've had the most stressful month of work calls with the unreliable network! #SendHelpOrMoveMeToAnotherProvider
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stefy roma (@stefyroma81) reported from Barnet, England@pengelly_amy @virginmedia Having the same problem,although it seems no outage is going on in my area
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Jim Thompson (Thompson Promotions) (@Bambarumba) reported from Harlow, England@woodcuttersson @virginmedia I’m having the same issues in getting through to anyone. My fault isn’t even connected to this outage so is even more frustrating that I can’t get through to anyone!! 🤬🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Twist (@KarlTwist) reported@virginmedia You without doubt provide the worst customer experience ever. Why do you make it so difficult for your existing customers to seek support? I can’t wait to switch service providers.
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ren ²⁹₁₂₇ (@py0john) reported@virginmedia Hi, i find its usually at around 6-8pm or 11pm-12am and usually lasts for 1-2hrs once it starts. It says I have troubles connecting to the hub. resetting the hub doesn't make a difference. I have installed wifi boosters (booster in the next room) and that doesnt help either
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Chris Swift (@swifty1871) reported@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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Alan S (@sometimesKysen) reportedSome new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford (@Melikins333) reported@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Caroline (@cazbee874) reported@virginmedia I paid £15 for ultimate wifi during a recent stay at premier inn, Weston super mare. It was useless and on check out we saw a sign in reception to say they were having issues with wifi. They have told me to contact you for a refund as I paid online direct
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James Dodds (@jimd198421) reported@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??
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Ludwig Kayser (@LudwigKayser) reported@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Cynical Pole (@CynicalPole) reported@virginmedia No its your problem im stop using your services and i hope everyone else will too
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Anthony Potter (@PotterAd) reported@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08