Virgin Media Outage Report in Hertford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hertford come from postal codes SG13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hertford, England
The most recent Virgin Media outage reports came from the following cities: London, Radlett, Luton, Stevenage, Enfield Town, St Albans, Edmonton, Waltham Cross, Hatfield, Hitchin, Harlow, Ware, Hertford, Borehamwood and Chingford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Radlett |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertford, England
Latest outage, problems and issue reports in Hertford and nearby locations:
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Lee Bridgen 🔶️ 🇬🇧🇪🇺 #FBPE
(@Bridgen2far) reported
from
Luton, England
@virginmedia your service status claims no issues in LU2, but my Wi-Fi isn't working. Tried resetting my hub... nothing.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!
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Nikhil Saglani
(@Nikhil_Saglani) reported
from
Barnet, England
@virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Mike✈️
(@flybymike) reported
from
Luton, England
@virginmedia well still no fixes/ability to make contact about the issues on going with my TV/Broadband even though you say it works fine. Not impressed. Time for a change I feel 🙄
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr R Dupp
(@anthonyhird1) reported
@virginmedia Hi. cs The email system is very slow in loading up, for both the application and individual emails. If the service is free, then the money I pay for the broadband is exorbitant, Will I still be able to access this free service if I use another broadband provider?
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Spam
(@thesamscott) reported
@virginmedia I’m paying for your service and trying to earn a living but I can’t upload a single document for work because you aren’t sorting out the problem in this area since October! Furious is an understatement!
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👩🏾💻
(@tim_tand) reported
What the heck is going on with @virginmedia WiFi today. WFH has been a mess today no service in the whole area. Meant to be fixed by 12:30pm, it’s not 4:28pm.
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia The text just said it would happen today. This is really bad service.
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Spam
(@thesamscott) reported
@virginmedia They couldn’t help me. I’m so upset, I need to work. What am I paying for if I can’t use my broadband.
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deirdre mcentee
(@dnaughto) reported
@virginmedia Honestly I think you should look at my account & the number of phone calls made already on the issue & complaint logged (ref 10893768) to get a true sense of my frustration. Furthermore 10-4 is too big a time frame to wait for contact.
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JaxDagger
(@Jax_Dagger) reported
@virginmedia @freyabob 2 months of dealing with your whatsapp and the people on it cannot even do basic math, I'm being serious I paid 60 they wanted 30 more and when I said 90 they acted completely oblivious to what I was saying as if 90 never existed, the live chat has been an absolute failure
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Lady Marmalade
(@LadyMar10569254) reported
@virginmedia What are you asking? I'm telling you what the problem is I Have No Internet. I have no idea what you're asking me because I am not a technician.
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christopher clack
(@BustopInPeckham) reported
@virginmedia I am using thunderbird email app on PC and and email app on my phone both tell me issues connecting with virgin media email server. worked just now for short time emails sending and downloading ,now not working again.
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Anthony Foley
(@anthonyjfoley) reported
@virginmedia I very rarely get frustrated but your service in W3 6HW is beyond diabolical