Virgin Media Outage Report in Hertford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hertford, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Luton, Harlow, Chingford, Hatfield, St Albans, Hitchin, Stevenage, Radlett, Borehamwood, Welwyn Garden City, Waltham Cross, Harpenden and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertford, England
Latest outage, problems and issue reports in Hertford and nearby locations:
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Rex
(@Lozraus) reported
from
London, England
@_MxMike @virginmedia It’s been down for us since 1am 😫
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
Yet again dispicable lack of customer service from #virginmedia for the 7+ hr outage. Not even one tweet. Your customer service dept needs sacking! How can you run a company like this and charge us so much! @virginmedia #virginmediadown
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Mustakim.
(@Mustxkim) reported
from
London, England
Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia
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Michal Siewniak
(@MSiewniak) reported
from
Welwyn Garden City, England
Dear @virginmedia & @VirginMediaCC A day to forget, wasn’t it? All day problems with my internet connections. Thousands of people affected. In my case, I needed the internet to work and it seems like that the issue was resolved this afternoon. How can I claim compensation?
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Mel B
(@crimimel) reported
from
Welwyn Garden City, England
@virginmedia Hope we’re getting a refund for lack of service as daughter is trying to write her 10,000 word dissertation but very difficult to do without internet. Should not advertise deals to new customers if you don’t bother sorting out the network issues. Cancelling
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
And it's down again. #virginmedia
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James Brown
(@JammieBun) reported
from
Enfield, England
@virginmedia Morning! All service seems to be down in N14 - can’t even access your service page to check what’s happening. Can you help?
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
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The waving mechanical roadgoat™
(@silvergoatish) reported
from
Enfield, England
@virginmedia why can I not get through to speak with your customer services? The 1st time, the call centre cut me off. 2nd time the phone options didn't work. Your online Quick Pay is not working. I just want to pay my broadband bill 🤷🤷🤷
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@virginmedia Wi-Fi still down.
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@Bazza_68 @virginmedia Up. Then down again. That’s the 4th time today.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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✴️✳️✴️
(@virgoseason89) reported
@virginmedia are you guys down? My box isn't working. No channels whatsoever
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chrisdawg
(@chrisdawg11) reported
@virginmedia It’s happened around 4 more times today. The modem just starts flashing green lights like it’s trying to connect. It’s currently happening right now. It doesn’t say anything about issues in my area
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Chris Wood
(@ChesnoidGaming) reported
Anyone else have trouble with @virginmedia wifi? I’m getting 500 via Ethernet and 6 via wifi. SIX.
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Tezza
(@TerryPeacock07) reported
@virginmedia TV is now working again but internet will always drop out around 5pm. Today it was 5.20pm. No reason or errors displayed for the issue with the internet
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David Holloway
(@DavidHo97643888) reported
@virginmedia And then what....just takes me to the normal virgin help page
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Ricky M
(@RickyM18) reported
Long term @virginmedia customer. Never been told 30 days to resolve an issue. Broadband goes from 200M to 2M within 2 mins on a reboot. Looks like throttling. Please fix. Needed for work!
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Rachel Barnes
(@barneyrach) reported
@virginmedia Yep. Just been left in tears by chief exec office resolution team - argumentative, lying & poor customer service skills!! Waiting for paperwork to escalate to ADR. I've given Virgin 7 months to make it right. It's ADR and/or the media that will get this fixed now
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Hannah
(@HannahGroganx) reported
@virginmedia cannot get through to anyone on your phone system and was told earlier this problem would have been resolved by 2:45. Still have a tv box which isn’t working please can someone help
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Di
(@d__Calver) reported
@virginmedia you have just lost a customer of 20 years due to your unbelievably rude useless staff. I am stunned at how incompetent they have been over live chat. Also why offer your existing customers offers if you then don't honour them???
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Rachel Barnes
(@barneyrach) reported
@virginmedia nice to know the complaint resolution staff in your chief executives office lie about the ofcom guidelines. Still owed almost £700 by the company. Utterly disgusted by the farcical excuse that is your customer service!!!!