Virgin Media Outage Report in Welwyn Hatfield, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Hatfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Hatfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Welwyn Hatfield, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Harrow, Watford, Radlett, Enfield Town, Bushey, Walthamstow, Luton, Harringay, Finchley, Northwood, Colindale, Wood Green, St Albans and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Harrow |
Wi-fi | |
| London |
Internet | |
| Watford |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn Hatfield, England
Latest outage, problems and issue reports in Welwyn Hatfield and nearby locations:
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Paul Dupree
(@PaulDupree19) reported
from
Harrow Weald, England
@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia yet again, service down and 1 hour + wait for support
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Nwa Biafra🌅
(@TochiLeona_) reported
from
Enfield Lock, England
@virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia @VirginMediaCorp guess we will go another week without being able to resolve! If only you understood the actually impact this has had... #promises #fail #CustomerService
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Dave Pynor
(@DavePynor) reported
from
Walthamstow, England
@skyboxoffice @virginmedia I’ve just paid £26 for the fight night and it’s pixelated glitches? What’s happening?! Please help or give me a refund! Mental!
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Philip Morais
(@MoraisPhilip) reported
from
Tottenham, England
@virginmedia 45 mins on hold and then cut off. Service is appalling.
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adrian skelton
(@hexham1971) reported
from
Barnet, England
@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@KatherineG90 @virginmedia I am having this exact same problem! Five days now. Have you had any joy? I've cancelled my direct debit now. Maybe now they will call me 😡
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VINNY ALIAR
(@vinnyaliar) reported
from
Luton, England
@virginmedia paid all this money for Anthony Joshua fight and the picture is terrible. More frozen and black screens than boxing
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
Thanks to FB,I got an email address for a guy at @virginmedia & after days spent tearing my hair out & lots of rude words emanating from my mouth, he's reduced my bill back down & credited my account with £50👊Good job I am wonder woman.Always me that has to sort this stuff out!
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@rookieyoung1 @virginmedia I did indeed Si. I swear I was so stressed. Then I read on this FB group, of loads of others having problems, and paying loads more than I do! Its unbelievably bad 😡
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginhelp as much help as @virginmedia ABSOLUTE DISGRACE 5 days trying to speak to someone, and no replies to the link you told me to contact you on! I can't even bloody get disconnected coz I can't get through!!!! AVOID AVOID AVOID ANYONE THINKING OF LEAVING SKY ETC !!!!!
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia Probably not looking at the full conversation history then. Problem not between cabinet and house. However engineer forgot again to put notes down. Said to contact him and he abs his line manager would ensure resolution, however not returned calls or messages
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alan cook
(@athleteal) reported
@virginmedia Hi There, I am the It department. I have contacted external consultants. Its odd that the bandwidth drops on connection, and returns upon disconnection. Sorry don't believe you. I cant get through to support to have the connection tested when connected, it presents a problem.
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alan cook
(@athleteal) reported
@virginmedia As I cant get through to support, you cant verify the issue or not. I know very well you throttled my wife VPN connection. To be fair though she is with a small company - BASF perhaps you have heard of them.
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Claudine Allen
(@Claudine_Allen) reported
@virginmedia All security is up to date as I work for a large corporate. Our mesh app is telling us virgin has security breach which I have passed on to my IT department as it’s taken very seriously. I need to know why it is down so can you pass this information so they Can advise
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Dean
(@deano27_11) reported
@virginmedia More system issues!!!! Still cannot get hold of anyone when calling. Automated voice message and then cuts off!! This has been on going for the best part of a week!! Another reason to never join Virgin Media.
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Simon Hubbert
(@MathsForRisk) reported
@virginmedia To be clear - I've agreed a new 18 month contract (exactly same terms as before) on Jan 21st, yet over the weekend I'm sent a package asking to return my equipment. I suspect I'm meant to ignore the request but there is threat of a charge if I fail to return it.
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Guillermo Reales 🏡🔻
(@GReales7) reported
@virginmedia I simply want to cancel my broadband service with you. I'm 30+ mins on wait on 0800 9522277. This shouldn't really be this hard.
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Darren Morgan
(@darrenrugby1107) reported
@ActualDaidoTV @virginmedia Yes Virgin have be terrible mate. Told us we'd have full coverage of WiFi in the house and this is not the case. Trying to sort it is proving to be an absolute nightmare.
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ns
(@ns_iiiii) reported
@virginmedia I am simply looking for decent customer service!! @virginmedia is shockingly poor!!!
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Neil Young
(@austin_y7252) reported
@virginmedia @virginmedia do you think it's acceptable customer service to be 5 days and counting of ringing and messaging to try and talk?
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Chris Kearney
(@Imensepleasure) reported
@virginmedia As per the screenshot. The number doesn't work with What's app. I sent text to the number which I had a reply from a bot and was then told the wait would be 2to3 hours. Simple query will I be charged pro rata for the day's used or be billed full month. I want to know a date 2move