Virgin Media Outage Report in Welwyn Hatfield, Hertfordshire, England

Problems in the last 24 hours in Welwyn Hatfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Hatfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Welwyn Hatfield, England

The most recent Virgin Media outage reports came from the following cities: Enfield Town, Luton, Stevenage, Barnet, St Albans, Hertford, Stanmore, Watford, Borehamwood, Harringay, Hemel Hempstead, Woodford Green, Hatfield, Harrow, and Chingford.

City	Problem Type	Report Time
Enfield Town	Internet	15 hours ago
Enfield Town	Internet	2 days ago
Enfield Town	Internet	3 days ago
Enfield Town	Internet	3 days ago
Enfield Town	Wi-fi	4 days ago
Luton	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Welwyn Hatfield, England

Latest outage, problems and issue reports in Welwyn Hatfield and nearby locations:

• 
  stevie hind (@steviehind) reported 2 minutes ago from Stevenage District, England

  @virginmedia Not really sure. All I know is that for some reason in various parts of my house the signal becomes very poor. Whereas it used to be perfect. Hub has been in the same place since I’ve had it.

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 3 minutes ago from Walthamstow, England

  @virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷

• 
  Robert Frame (@hiaw61) reported 14 minutes ago from Hatfield, England

  @virginmedia £90 a month for an absolute rubbish service called the other day and the favorite saying was reboot was supposed to be put through through to the technical department on to hold on for 25 mins I gave up had to send this not using WiFi

• 
  ROB FARACE 💙 (@REDROBB1967) reported 22 minutes ago from Barnet, England

  @virginmedia hi any problems reported in London N12? My WiFi is down (again)? Plus my TiVo box has just shut down & told me to reboot

• 
  Shaomeeng (@shaomeeng) reported 27 minutes ago from Walthamstow, England

  @virginmedia It was about a complaint made formally on Feb 13. Are you asking me to do something like a dog chasing its tail ?

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 29 minutes ago from Walthamstow, England

  @virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?

• 
  Sophie Joanna (@BeesWingedEyes) reported 32 minutes ago from Watford, England

  @virginmedia Thanks. Yes the account was transferred to my mother - but we didn’t realise we’d lose his email address too. We haven’t been able to let people know he’s died because we don’t know who is still messaging him. I just can’t get anywhere with the complaint system.

• 
  Andy 🏊🚴🏻🏃 (@andylockran) reported 32 minutes ago from Walthamstow, England

  @virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 36 minutes ago from Walthamstow, England

  Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)

• 
  Andy 🏊🚴🏻🏃 (@andylockran) reported 37 minutes ago from Walthamstow, England

  @virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!

• 
  stevie hind (@steviehind) reported 39 minutes ago from Stevenage District, England

  @virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 40 minutes ago from Walthamstow, England

  @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

• 
  Joel Reich (@joel_reich) reported 40 minutes ago from Walthamstow, England

  @virginmedia - what is going on with your service in E17? The app says no reported issues but every day it’s the same - our whole street complains of repeated dropouts 🙈 are you aware? Can I register a complaint please? #broadband #service #unreliable

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 42 minutes ago from Walthamstow, England

  @virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like

• 
  Ken Spearpoint💙⚡️❤️😷 (@K_G_Spearpoint) reported 44 minutes ago from Watford, England

  No access to my @virginmedia e-Mail all day. Still no resolution after 30 minutes on the phone. Absolutely useless & very angry😡

• 
  ROB FARACE 💙 (@REDROBB1967) reported 48 minutes ago from Barnet, England

  @virginmedia I did & it said no issues. I have an engineer booked for tomorrow evening. Thanks

• 
  Shaomeeng (@shaomeeng) reported 52 minutes ago from Walthamstow, England

  @virginmedia Who can save the customers to save virginmedia? Do virginMedia have someone as supervisors to look into VM complaint team behaviours ?

• 
  Sophie Joanna (@BeesWingedEyes) reported 53 minutes ago from Watford, England

  When my Dad died last year @virginmedia, you deleted his email account. I’ve been trying to get it back to check his messages but the complaints department keeps saying they’ve tried to call and couldn’t reach me (they haven’t) and then closed each complaint. Can you help please?

• 
  Shaomeeng (@shaomeeng) reported 59 minutes ago from Walthamstow, England

  @virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now

• 
  Alan Penn (@alanpenn) reported 59 minutes ago from Tottenham, England

  @michaelkenward @virginmedia No I am Using my mobile data on the phone to post as @virginmedia so astonishingly slow :-(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marie Diligent (@LesHappyFrogs) reported 2 minutes ago

  @virginmedia Now I receive plenty of texts In 14 seconds I have received 8 texts. 4 times to say : Hold fire. We're getting you connected 2 times to say you store the conversation 2 times to ask me what service I want to be connected... Being abroad I pay for each of the text.

• 
  Tony Reynolds (@tonyreynolds997) reported 3 minutes ago

  @virginmedia Have you actually read my issues about calling and texting???

• 
  Andrew S (@impervius) reported 3 minutes ago

  @virginmedia Is there anything you can do? I really don't think the problem is on my side.

• 
  nathan walton (@nathano_o95) reported 7 minutes ago

  @virginmedia worst internet service going not had wifi for 2 days now

• 
  Neetu (@NeetuDhillon9) reported 9 minutes ago

  @virginmedia @virginmedia this issue still isn't resolved. Day 14 now.

• 
  Carly (@Carly71340774) reported 9 minutes ago

  @virginmedia It's the same advice eveytime that I need to plug it in when the item is attached to a wall upstairs broad band downstairs and that u dont guarantee the wireless they are always ready of a script and Ur engineer are useless never sort out the issue still happening when they leave

• 
  John Colpus (@johnnycolpus) reported 13 minutes ago

  Disgusted with @virginmedia, making me pay out £210 to end my contract because I'm moving to a new house which doesn't have their services. Totally unfair policy, it's your fault that you don't have UK wide coverage, stop penalising people. Will never use them again, avoid!

• 
  Mark Plowright (@bluebloodplough) reported 16 minutes ago

  @virginmedia I have looked high and low for "existing customer" deals for broadband,nothing🤬🤬 if your a "new customer" you can get the world for half price it seems to me🙄🤬🤬🤬🤬

• 
  byczek. (@dombyczek) reported 16 minutes ago

  @virginmedia FIX UR CONNECTION BRUH MAN CANT EVEN CLUTCH IN CS

• 
  Gavin Firman (@gavin_firman) reported 16 minutes ago

  @virginmedia just had to raise a complaint while trying to cancel. Turns out you placed me into a new contract when my discussions with your sales team I explicitly told them I don't want to do so. So now I have to hope complaints contacts me to refund what I have to pay upfront