Virgin Media Outage Report in Welwyn Hatfield, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Hatfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Hatfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Welwyn Hatfield, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Barnet, Hertford, Welwyn Garden City, Luton, Stanmore, Waltham Cross, Enfield Town, Harringay, Stevenage, Harrow, Hoddesdon, Watford, Chingford and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Welwyn Hatfield, England
Latest outage, problems and issue reports in Welwyn Hatfield and nearby locations:
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia The local council resurfaced the pavement outside of our front garden wall shortly before these problems arose, so we're wondering if they damaged the cables there. I informed the engineer who came and customer services about that.
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Linda Robinson
(@rindalobinson) reported
from
Harrow Weald, England
@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia my internet has gone down every day this week (and again now, as I’m about to start remote teaching). I’ve checked and the website says there are no problems in our area but something isn’t right and I can’t carry on like this....please help ASAP #e17
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia I think it's a standard engineer visit to address the broadband outage. We're hoping it won't lead to another cycle of cabling attempts, although I understand that things have to take their course and hopefully get there in the end.
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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HK
(@harrydotcom_) reported
from
St Albans, England
No info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!
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Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
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HK
(@harrydotcom_) reported
from
St Albans, England
Hi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia Hi john, no there isn’t. All status pages and troubleshooter told me it was my devices at fault not the network, yet your colleague told me on phone it was an ‘area issue’ (unclear where) and would not say more other than 5-7day interruption. Can you DM me for my phone number?
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Susan Bailey
(@SusanBailey63) reported
from
Stevenage District, England
@virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??
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Dujon
(@DHGains) reported
from
Loughton, England
@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon
(@LDNCalling) reported
@Disraeligearsup @GNetworkComms @virginmedia Awful company
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Michael Lachevre
(@GoatyTweets) reported
So after wasting an entire HOUR on hold to @virginmedia to see what they're going to do about my insufficient WiFi speeds that they charge me a premium for... they hang up on me! The website is crap, the 'chat bot' is crap and the lack of decency to accept a call takes the piss.
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Jamie Wallace
(@jamiewallace_) reported
@virginmedia your SMS service which you promote to change your direct debit date is LITERALLY NOT FIT FOR PURPOSE. I'm sat here with my direct debit still not changed
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Ricky Chaney
(@Chaneyrp) reported
@virginmedia hey. I have an ongoing issue with billing since December! Everytime I get put onto WhatsApp chat nobody answers me. Getting fed up.
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John
(@JB7258) reported
@virginmedia Are you having a laugh, I called yesterday the number you sent me in a letter and I was on phone for 45 minutes listening to crap music before u cut me off
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C
(@CGuilar92) reported
@virginmedia He’s not trying to cancel the contract so he set up Wi-Fi in his flat with a company that is competent, but you won’t process the cancellation. I would like this done today.
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Mr Jolly
(@Disraeligearsup) reported
@LDNCalling @GNetworkComms @virginmedia With Vodafone on city fibre and blimey it’s something you never ever get bored of. Partner moved off virgin as they were horrific and wanted her to pay for a new router as the old one was crap
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Josh Armstrong
(@Sick_Puppy303) reported
@virginmedia The leaving my contract on my contract end date not the ludicrous exact 30 day issue I finally managed to resolve after arguing for 30 minutes and my contract will now be ending on the day I requested not the 30 day supposed policy. But I should not have had to argue to get it!
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Veratoe
(@Veratoe1) reported
@virginmedia The voice msg kept saying call back later. No info provided about how long this issue may last. If I knew it would be almost a week I would have written a letter. Past 2 days I've got into a queue, had to hang up after an 1hr but 2nd time was 46 min, I've now cancelled my service
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Josh Armstrong
(@Sick_Puppy303) reported
@virginmedia The PayPal theft was about 10 years ago and PayPal refunded me the money. The fake deal and falsified records was in 2020 and when I finally spoke to a senior staff member they said this was very common at the time and resolved the issue eventually.