Virgin Media Outage in Harrow, Greater London, England

The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia

@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

@virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!

@virginmedia I have waited in for over 4 hours for your engineer to find a leaflet on my doorstep - obviously someone didn’t bother to knock. This is now week 3 trying to get the service I pay for. I can’t spend anymore of my life on your voicehold. How can I get this sorted?

@virginmedia Can you send me customer service email address?

@virginmedia Day 4 since your engineer came round and attempted to reconnect a second box and wiped out an entire TV channel connection. He never came back despite his promises, the manager he said would call never called.... I have spent many more hours reconfirming multiple ...

@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?

Having mega internet problems today with @virginmedia... helpppp

@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!

@JustMeBeingMe4 @virginmedia He was for the many not the few and what's more Black People joined Labour because they could feel his sincerity. Now Keir begging us not to leave because he kneeled one day and called us a moment the next. Corbyn never needed a focus group and 72 hours to know right from wrong.

@JustMeBeingMe4 @virginmedia Glad I'm furloughed, if I was working from home I'd be screwed. Their network hasn't gone back to normal since the national outage last week. Obviously something is down and can't be repaired. They're text conversation customer service covers up the fact they're partially reopen.

@JustMeBeingMe4 @virginmedia #virginmedia are trash at the moment. They're customer service is non existent.

@virginmedia I have been engaged with your SMS 'responder' for nearly 24-hours now and have got nowhere. The engineer who came and destroyed our connection is now not responding to any messages at all. The manager he promised would call me has never called.

@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!

@virginmedia another week, another loss of broadband service. And your status update suggests no fix until 4pm today, without providing any details. I expect a big drop in my bill this month

@virginmedia And it’s down again! @virginmedia this keeps happening

@virginmedia are just as bad. I’ll be having my umpteenth call today to try and resolve issues that have been going on for 18months...it’ll take an hour, it will go nowhere.

Some of us are trying to work from home because bloody @virginmedia is down...again!!! #virginmediadown #virginmedia

@virginmedia It says no known issues when it’s still not working. It did the same yesterday

@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11

@virginmedia I made a formal complaint yesterday, but have not received any confirmation. Please can you confirm?

@spoise87 @virginmedia The service page has been updated now showing 10.45 expected to be fixed. #virginmediadown

@virginmedia I've been calling since Saturday when the issue started and I keep getting cut off after confirming my details. I've had no reply on the text service since half 11 yesterday morning. Now on connect app and actually got a reply 15 hours later. I've had no internet since Saturday

@virginmedia No known issues – your service is just awful as always and well below the speed I’m paying for

@virginmedia I do have an issue with the WiFi extender your engineer left (didn't install) when he installed the service the week before lockdown. It just doesn't work. I've tried to request a replacement but gotten nowhere. Can you arrange for a replacement to be sent so that we install it?

@virginmedia I’m giving up calling. I’ve just been hung up on a 3rd time when I tried to raise another complaint after being told my earlier complaint was for something I a) didn’t complaint about and b) was told had been closed.

@virginmedia Data connection?? I never even thought of that!!!! By the way, I'm tweeting you in the moments when my home broadband decides to work I'll cancel today

@virginmedia Hi - can you please give me a named person to send this to please - I don't want to send this to your office generally as it is a legal document. Also, can you please stop sending threatening letters to my Dad at his sheltered accommodation for a service he cancelled months ago

Anyone else having issues with @virginmedia Wi-Fi? Our's keeps dropping out, been happening for a couple of days now. Not sure if it is just us? #WiFi #WFH #Broadband #VirginMedia

@virginmedia Anyone staffing your help centres at the moment ? E mail off, no response to online chat and long, long holds for ‘phone. Customer service please!