Virgin Media Outage in Harrow, Greater London, England

Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia

@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues

@virginmedia Question: Why is your customer service so awful?

@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

@virginmedia If they could do that I’m sure they would have been able to fix it, so no.

@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!

@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.

@virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.

@virginmedia I’m having issues with my internet could you help!

@SkyHelpTeam been trying t get through t live chat not working contract coming t end what deals can you offer there's a virgin media one at min m100 18 months 75 quid bk free setup 24 a month

When you’re halfway through an episode of The Walking Dead and it cuts off because @virginmedia have taken it off of the on demand service. Lmao, and you’re raising the monthly price for this?

@virginmedia I can’t sign in to my emails who can I contact please?

@virginmedia terrible customer service. I’m so frustrated that you still haven’t helped me with my bill after so many attempts and apparent “resolution”. I will now be looking elsewhere for my broadband even if it’s more expensive as I’m very disappointed with this service.

virgin media is soooooooo ****

@virginmedia your internet is beyond ****! There are actually no words!!!!!!

@virginmedia Why is your playback so shocking watch The Voice having recorded it earlier? Constant pauses. Just had to stop it, go back to the start the fast forward to replay-AND now it’s doing it again. I pay you far too much money for this dreadful service 😡

@virginmedia I have had an additional V6 box sent to me,on setting up the new box it raised an error code 7400 on the old V6, yet we are paying for double room. I have been on the phone in one evening for over 2 hours to still not have resolution.

@virginmedia my wifi was reported down over 2hrs ago. My Sat night is ruined as I have an online event I look forward to. Are you not going to help because your phone lines are closed and its night time?!