Virgin Media

Virgin Media Outage Report in Harrow, Greater London, England

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The latest reports from users having issues in Harrow come from postal codes HA2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Harrow, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Harrow, Greater London, England 01/22/2026 15:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Harrow, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Egham, London, Southwark, Hounslow, Harringay, Enfield Town, City of Westminster, Kensington, Twickenham, Camden Town, Hampstead, Wembley, Southall, City of London and Slough.

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City Problem Type Report Time
United KingdomEgham Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Harrow, England

Latest outage, problems and issue reports in Harrow and nearby locations:

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • TimHDav Tim Davies (@TimHDav) reported from Tottenham, England

    @virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called

  • wilderfulford Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working

  • JaneLHirst Jane Hirst (@JaneLHirst) reported from Barnet, England

    @virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia Indeed that is the problem

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • AndyRFCCharman Andy Charman #FBPE (@AndyRFCCharman) reported from Harefield, England

    .@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again

  • smileyyearwood Send News!☝🏾🇧🇧 #ReachOverTheNoise 🌹 (@smileyyearwood) reported from Harrow Weald, England

    @virginmedia I've gone through all of that and have no answers. I'm sorry you were no help at all

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • yiddo71 Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shitportal Rob (@shitportal) reported

    @richardhancox @virginmedia Maybe I just got lucky. I texted 07533 051809 and someone got back to me eventually. I didn't switch over to whatsapp because I think I'd seen someone on here say not to. Person I was dealing with really didn't want to let me cancel but after I asked the 8th time they did

  • RabLEE3 Rab LEE (@RabLEE3) reported

    @virginmedia Imagine if your "retention" team weren't really a disguised sales team. You had a UK based customer team that weren't just contracted out agents and you got rid of those automated chat bots.

  • ShishkiDonna Donna Goldstein (@ShishkiDonna) reported

    @virginmedia Codswallop #betterdisconnected - for the 3rd time @virginmedia you have blocked email as security issue despite me having F secure and no issue with any other accounts

  • kimbo_douglas Kimberly Douglas (@kimbo_douglas) reported

    @virginmedia Pretty poor

  • saurabh_mca06 Saurabh Verma (@saurabh_mca06) reported

    @virginmedia Gave order ID so you can review the case. Also, calls were recorded at your side. I am available for a call or webchat and need the issue to be resolved ASAP as I am COMPLETELY STUCK AND no alternatives left rather than waiting for your team’s response.

  • HelenStock HTS (@HelenStock) reported

    @virginmedia Broadband been down for a few hours. Tried everything to sort out. Rang helpline and after going through lots of steps got message they are closed. Terrible service

  • Arthurklean Dr. Emenike Egelle (@Arthurklean) reported

    @virginmedia I have contacted your company and one of your customer service representative signed up a new contract instead of resolving the problem. Please I have asked to cancel the contract and told they will advise me soon on the cancellation

  • richardhancox richard hancox (@richardhancox) reported

    @virginmedia You have not 'provided the phones as an option to cancel' if customers are deliberately put on hold, passed around departments and then cut off. Really is a shameful way to treat your customers.

  • Mikelacbe Mike (@Mikelacbe) reported

    @virginmedia your TV anywhere has been broken for like a week now. Can’t watch sky sports online? Constantly says to re login every time I do. Thoughts?

  • josiemorales06 Joanne Morales (@josiemorales06) reported

    @virginmedia 3 weeka now I have been trying to sort my package everytime I call I keep getting told I will be called back within 48 hours and never have been so think I will be leaving as this is terrible customer service.