Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hackney, Ilford, City of Westminster, Paddington, Islington, Camden Town, Wembley, Enfield Town, Croydon, Newham, Richmond and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| City of London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty
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Porgie
(@george_hut) reported
from
Islington, England
WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢
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Kate
(@whoiskatrin) reported
from
Islington, England
@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show
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P_R£NZÉL
(@PactzLdn) reported
from
Walthamstow, England
@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
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Mbilla Arts
(@Mbilla_Arts) reported
from
Walthamstow, England
@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.
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Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
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Torbaf
(@JunaidJuned86) reported
from
Harrow Weald, England
@virginmedia I purchased a 1 day WiFi pass to use on the underground. It doesn’t seem to work and when I phone customer service they don’t know how it operates. Can you help me with this or refund me my money? #virginemediawifipass #tfl #freewifi
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.
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ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Provide a more reliable service and a time machine
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.
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Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌹
(@srk_xxx) reported
@virginmedia the absolute worst customer service in the world and even shittier mobile signal
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milena
(@milenavincic) reported
@virginmedia #fail once again by VM - broadband down since this morning, kids doing remote lessons from home as school closed and there is a fault you are aware of that will be fixed by 3pm just in time for the end of the school day 👏🏻
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Nimita 🦋💕
(@nimitatata) reported
@virginmedia Yes I have. I was trying to speak to someone in the billing department to speak to someone regarding the issues. It’s not fair to pay for a service if we’re not getting it. The rep didn’t even listen to what I was saying the passed me on to technical support!!
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Daniella
(@ohmyDV) reported
I’ve never understood people saying @virginmedia is so bad UNTIL RECENTLY WHEN ALL MY INTERNET IT DOING IS NEVER WORKING
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CollinsCAA
(@CollinsCAA) reported
@virginmedia internet is down for the 3rd time this year! It’s been down since 11:00am.
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MARK KIRK
(@kirkycando) reported
@virginmedia when you are "upgrading your network" Don't you think that you should inform your customers that the internet will go off ! You know about it yet you just can't be bothered. We were just on a very Important conference call that was disconnected.Had we know prior!
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Daniella
(@ohmyDV) reported
I’ve never understood people saying @virginmedia is so bad UNTIL RECENTLY WHEN ALL MY INTERNET IS DOING IS NEVER WORKING
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Bill
(@Bashhh_EU) reported
@virginmedia Your internet service is ******* ****.
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Jess C.
(@abj_Jess) reported
@virginmedia Write a letter? For the effort I might as well pop in and see them. And here’s where the customer service falls down for me - it’s not quicker to call them (I’ve proven that several times) and the idea that nobody there has an email address is ridiculous.
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Jess C.
(@abj_Jess) reported
@virginmedia Or they’ll hang up. Again. You see the frustration? Tell you what. I’ll just go ahead and stop paying the bills and when the debt collectors come knocking I’ll show them this conversation and say “even though I couldn’t get through to them on the phone, I still informed them.”