Virgin Media Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Southwark, City of London, Hackney, Chigwell, Newham, Poplar, London, Wembley, Borehamwood, City of Westminster, Waltham Forest, Croydon, Islington and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Southwark |
Internet | |
| City of London |
Internet | |
| Hackney |
Internet | |
| Chigwell |
Internet | |
| Newham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Gene “Bean” Baxter 🇬🇧
(@clydetombaugh) reported
from
Camden Town, England
@virginmedia I got a text this morning the cable pull date has been moved BACKWARD another week to 13.11. This is beyond unacceptable. Who can I talk to? Please help. My install appointment was on 23.10.
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Dor Bershadsky
(@dorbershadsky) reported
from
Camden Town, England
@virginmedia Hi. I've received your new hub which worked good for two weeks. I'm experiencing problems from not working at all to very slow. Tried you manuals on the web and still not working, and you are not available on phone. As this means I can't work, can you help please?
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diviyesh shah
(@pharmr5) reported
from
Barnet, England
@virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia I have waited two days for someone to contact me, regarding a broadband problem and all I get is a automated reply telling me someone will get back to me. Unacceptable virgin media. I am not happy.
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Maria McCaul ❌🌷❌Labour no longer
(@toetwiggler) reported
from
Enfield Lock, England
@virginmedia what is happening in EN2 , WiFi down all day Friday and again today
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia my landline is not working. You do not reply on the message contact service (blaming Covid of course, not entirely credible when other businesses cope ok now) & I cannot phone you as my Virgin line is not working & your charges from other phones are outrageous. Help!
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Bridget Giles
(@BridgetGiles44) reported
from
Camden Town, England
@virginmedia I reported my loss of WiFi on 16/10. Engineer on 21/10 was not able to fix as virgin had put a noise blocker on. Engineer on 27/10 did fix WiFi. So no WiFi for at least 10 days so no bills for a couple of months at least if £8 a day for no WiFi?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia I’ve finally got an engineer coming on Thurs, which took over 24 hrs to arrange by message. Pretty bad, cutbacks rather than Covid I guess since many companies are doing better than this, & your high premium rate charges to call are not fair when my Virgin line is faulty!
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Lloyd williams
(@Lloydyboy1) reported
from
Barnet, England
Hi @virginmedia I have home installation today. WiFi isn’t connecting and is asking me to call contact centre but is when I call it is closed. Can you help?
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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unhappy_george
(@george_hut) reported
from
Islington, England
@virginmedia What Do you mean register my device? I’ve been using it for five years with minor issues. The link you sent me is useless as it sends me to general info page. It works at #kingsX but no other station until Finsbury Park!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@virginmedia for the last few days our internet and signal has been very poor, when I go onto the website to check the status it says it is unavailable, could you look into this please, Se207xn area
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Nik Simon
(@Nik_Simon88) reported
from
Wandsworth, England
@virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Lowe - The Training Alchemist
(@TheRichardLowe) reported
@virginmedia That's been the problem all along. No ownership from anyone. Poor show.
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kay
(@kayleongg) reported
@virginmedia hi! I had a technician appointment for Wednesday due to faulty broadband, but the Wi-Fi’s back on again. I can’t find the appointment on my account to cancel it. Please help thank you!
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Ruzzene
(@AstridRuzzene) reported
@virginmedia @LoveIsland again without wifi, since september it is the 4th time I contact you, had to book a slot as resetting gave nothing, no availability before wednesday and received notification "a £25might apply"? Not only I shouldn't pay to fix your issue, but you should cover me for the hotspot!
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Paul Watson
(@paulwatson72) reported
It’s the incessant BS about ‘busier than expected’, the circular help pages that are cyber Vivarium. The telephone options that take you through every cul de sac of annoyance. @virginmedia is fine when it works but woe betide you if it drops
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Steph🦋
(@1Steph_xx) reported
@virginmedia my bill is too high for the tv to be glitching this much during #LoveIsland fix this asap
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REECE
(@lillatimer) reported
@virginmedia your internet is a joke so bad that I have to use my own data inside the flat ! No signal at all !!
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Kells
(@Kells87521) reported
@virginmedia any chance of you sorting out your accessibility options? My elderly father has been unable to use his TV properly for ages as you refuse to give him a high contrast remote. He can't use the voice controls. And the complaint I raised for him has been deleted by you.
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PizzaandMetalguy
(@Destroyerofpiz2) reported
@virginmedia need to be investigated absolutely unreal how bad the service is
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Zainub Gill-Janjua
(@zainubGJ) reported
@virginmedia not happy with your broadband technical services team who have no idea how to help with the problems I had as you had network issues in my area. Once you fixed the network problem - all my hub settings were refreshed, disabled me to use the some of my services.
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Claire
(@Claire11724327) reported
Virgin media can never hold it together for the first episode #LoveIsland