Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/24/2026 21:10

February 24: Problems at Virgin Media

Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Croydon, Chingford, Wembley, Hayes, City of Westminster, Hammersmith, Southall, Woodford Green, Ilford, Beckenham, Enfield Town and Merton.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomCroydon Total Blackout
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • matteobuschitta Matteo Buschittari (@matteobuschitta) reported from Wandsworth, England

    @virginmedia internet not working in clapham common area...tried all the procedures already and none working

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Your agents promised respectively on feb 13 and mar 6 to get back via writing; sadly I’ve heard nothing from them. You are unreliable and time wasting and now would cut off the service again due to another ‘outstanding’ bill

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia Sadly the service is rubbish again today after a couple of ok days.

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Why would virginMedia CEO hire the bullying to treat the customers like this ?!

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Apart from saying sorry, can you genuinely do something to help customers ?

  • chersvacca Cherstyn Hurley (@chersvacca) reported from Barnet, England

    @virginmedia what is happening, disastrous internet today, total outage for hours at a time in North London. #deadlines and #homeworking impossible with this lack of service ? No explanation or idea when it will be restored

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Really cannot understand why virginMedia has selected to lower down its customer service quality? What did it get, a cheaper labour ??

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @colinweir2k @virginmedia Hello. I'm sorry you are having issues with your services. If you are still experiencing these, please contact our fault team on 0800 052 0800 and select option 3. JB

  • AlexDSAvery Alex (@AlexDSAvery) reported

    @virginmedia Thanks JB, I know you're just the messenger but I've raised this as a complaint. £19+ more monthly than a new customer is ridiculous. It's nearly the cost of a broadband contract with other providers.

  • AlexDSAvery Alex (@AlexDSAvery) reported

    @mo_umr1 @virginmedia Thanks for coming back, it sounds like dealing with this is going to be a huge headache. I checked and I'm paying nearly £20 more than a new customer would, per month. An absolute joke.

  • musicisoxygen16 occassional poster 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@musicisoxygen16) reported

    @virginmedia I’ve been trying to talk to an agent for 2 hours now!!! Your wattsapp is terrible!

  • millymoglet carol beckwith (@millymoglet) reported

    @virginmedia ah, I see, we've had no communication from VM at all regarding collection of 'equipment' either. We've been with VM/NTL for 25yrs+ and are only leaving due to unreasonable price increases. Very disappointing customer service really. Thank you

  • mo_umr1 Mo (@mo_umr1) reported

    @AlexDSAvery @virginmedia I’ve been with them for 13 years, and a new customer would pay half what I pay. Wait till you ring them you’ll quickly realise this is a scam

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @sandnewv @virginmedia I am sorry about this! If you are still having issues with your installation please contact our Order Management team on 0800 052 0800, option 1. JB

  • SeaNetScribe Susan (@SeaNetScribe) reported

    @virginmedia My router/ hub rebooted itself this morning randomly. Twice. No warning. VM sent link to check cables and plug. It was working, it gave up all by itself. What good is a link telling me the hub is not working esp as link requires Internet that I do not have

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @virginmedia @luczeverton7178 Hello. I'm sorry you are having issues with your services. If you are still experiencing these, please contact our fault team on 0800 052 0800 and select option 3. JB

  • musicisoxygen16 occassional poster 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@musicisoxygen16) reported

    @virginmedia I want to talk to an agent! I’ve been thrown round in circles for the last 2 hours to the exact same page asking me to check the status but it’s showing tv is the issue but I’ve got no broadband either and it’s saying not set up properly, but it is.