Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Barking, Ilford, Hounslow, Hackney, Hammersmith, Harringay, Enfield Town, Watford, Newham, Paddington, Croydon, Poplar and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Total Blackout | |
| Barking |
Internet | |
| Ilford |
Internet | |
| London |
||
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.
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Cameron
(@camjwall) reported
from
Lambeth, England
@virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia never sign up with this company. They won't take no for an answer when you decide to leave and continue to steal your money! Even when you send their equipment back! 😡 Virgin stop stealing from my Dad! He is a pensioner!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia My Dad canceled his contract with you back in October and sent his equipment back as requested. Yet you still charge him! We and vodaphone have asked you 100s of times to give our number back but you lie and say you never got a request! Fraudulent!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We requested the money back and phone no back in Jan. You lied and said vodaphone never requested the number back. As you won't cancel, my Dad stopped you charging with his bank. Now you're trying to charge another £58 to restore the service?!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
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Eoghan
(@owengmusic) reported
from
Wandsworth, England
@virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
. @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We last requested to the money back on Jan. You lied and said you never got a request from vodaphone. Vodaphone however have asked you loads of times and said you are the worst to work with. They have a lot of trouble getting you to cooperate!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia So my Dad asked the bank to stop you and now you're trying to charge him another £58 to restore your service! Just give us our number back and money! Lets be done with already!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave
(@mstd633664) reported
@virginmedia It’s her home phone. Rang off my mobile with her and passed security in the end. All notifications regarding times for Enginer were to come to my mobile. Received nothing. Explained health, age issues and asked for priority. You had my number, you record and log. So call back 1/2
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Leo
(@LeoGloriae) reported
@virginmedia Good morning. Yes. That is how I know the service is having issues. I use that, it says nothing is wrong, I hit “broadband” and then it says “there are issues in your area”. Which is why I’m trying to clarify if it’s the equipment or an outage. Either way, this is starting to +
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StoosHMeister
(@stoosh_meister) reported
@virginmedia I have sent a complaint, have received no email confirmation or a response back.
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dav58
(@dav584) reported
@Sh51961149Arjun Its more likely that the line is unstable if the games you play have a latency counter that you can have on screen like CoD does try putting it on and see if the latency fluctuates a lot I had this with virgin media and latency was all over the place causing me to lag a lot
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ʎllı⅁
(@lufcgilly) reported
@adswebbo @JayCartay @virginmedia When did you order it? It’s a ball ache but if it’s still within a certain period you can cancel with no charges.
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theukplayer v2
(@TheukplayerV) reported
@virginmedia Had problems with my internet all day fix it
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Balal
(@Blolol) reported
@virginmedia broadband and telly ok but the landline has been down for two days. Replaced cabling, still not proper. Checked with neighbour, same street and they're down too. It's been down since around Saturday morning and your website shows no issues. Preston PR1, pls advise
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Josh Burnell
(@JoshBurnell1) reported
Disgusting treatment from @virginmedia. Additional services & cost added to my account without my permission and then rude call centre staff when ringing to speak about it. 100% lied to me on the phone stating I was told yesterday about the extra services (which I wasn't).
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Dave
(@mstd633664) reported
@virginmedia 1.35pm for 26 mins and second call 17.45. 1st call I was with mum in law, second from home where we have security data (It seems it now wrong?) originally Wednesday was 1st appointment. Explained old, vulnerable and I’ll health. Heat issues today need to be priority 4 hrs given
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James
(@jamesIipa) reported
Virgin Media has to genuinely be the WORST internet provider in the UK