Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Fulham, Merton, Hammersmith, Hackney, City of London, Croydon, Southwark, Enfield Town, Wandsworth, Camden Town, Kingston upon Thames, Ilford and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Wembley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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susan o'neill
(@SusanonSusan) reported
@KatseInScotland @virginmedia @Virgin Worst customer service I've ever had the misfortune to deal with tbh Kasia & I used to phone utility companies all the time for work so that tells you something
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Ryu Misukiri
(@RMisukiri) reported
@DJRavine @virginmedia How can they operate like this? Every company has their issues time to time, but this is just ridiculous.
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Stephen Hodge
(@theaudiohug) reported
@virginmedia Phone call from Virgin ‘we have been over charging you for equipment you don’t have installed’ service then deactivated in error by Virgin, call centre staff unable to assist further due to security question issue - frustrating and ridiculous!
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Amy Thewlis 💙
(@ThewlisAmy) reported
Why is it every Saturday @virginmedia decides to have a fault on the WiFi, television and phone, this problem better be fixed before 8.25 pm 😡
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Lorraine Hill
(@LH_PIX) reported
If anyone looking for new or transferring their tv / broadband avoid @virginmedia - both provision of service and standard of customer service shocking
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Lisa
(@Gecko1981) reported
@virginmedia Hi @virginmedia , I took another call today. Again the same conversation, offering a flash deal. They said they couldn't email as time would run out on the offer. Wanted me to do security checks. It was either a scam or really bad hard sell tactics. Number was 08000521251.
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Rc
(@maxpttr) reported
@mort666 @NaomiCBennett @virginmedia What VM number do you call to report these? Im not a Virgin customer.
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Becki-Kate Marsh
(@BeckiKateW) reported
@virginmedia Yes I have tried everything still going slow I’m paying for fast broadband internet which doesn’t work
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I Want Babies IMMEDIATELY
(@OgaSamuel) reported
@virginmedia You didn’t install a landline when you did the installation. You installed the router in the corner of the house so 4 rooms in the house doesn’t get a Wi-Fi connection. Internet randomly goes down frequently. Paying £60 a month for this is ridiculous.
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designblogger
(@_designblogger) reported
@virginmedia The works are conducted, but they never resolve issues. We still use FreeView, 5 days after the storm. The wifi speed is low, and pages keep crushing on laptop and phones.