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Virgin Media

Virgin Media outages and service status in Kensington, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Kensington, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 9, 10:15 PM GMT+1.
  • 61% Internet (61%)
  • 19% Total Blackout (19%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 3% TV (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 10: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

CityProblem TypeReport Time
Hammersmith Internet 23 hours ago
Hammersmith Wi-fi 1 day ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith E-mail 2 days ago

Nearby cities with recent reports

Hammersmith

16 recent signals

23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • cordellcampbell
    Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • Anthony_Lonres
    Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

  • DuarteMendonca
    Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

  • RobbieSpice89
    Robbie_Spice (@RobbieSpice89) reported from Paddington, England

    So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

  • sayitrightltd
    Priya🦋 (@sayitrightltd) reported from Kensington, England

    Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.

  • JakElkes
    Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

  • Julia___Valerie
    Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

  • KittyPoole
    Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

  • catgull
    Catherine Gull (@catgull) reported from Kensington, England

    @virginmedia what is going on with the network. No service!

  • JakElkes
    Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • AsadMoghal
    Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

  • NickyJBeale
    Nicky Beale (@NickyJBeale) reported from Kensington, England

    @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Prab188
    Prab 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Prab188) reported

    Third time in the space of about 3 ish weeks that my WiFi has gone down again. Why are you so ******* dogshit @virginmedia??

  • ericthecatmk2
    Chris Mullan (@ericthecatmk2) reported

    @Ofcom I had this problem with Virgin Media 4 years ago and told them the reason I'd never go back to them was because how difficult they'd made it for me to leave them. Months of stress

  • Madisonville972
    Benjamin Hall (@Madisonville972) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_World_Iptv13 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • _James_Jones_
    Jimmy Jones (@_James_Jones_) reported

    @AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!

  • Shiv_who_burns
    Shiv is a velociraptor🥢🪷🐿️ ㉧㉣㉣🪭 (@Shiv_who_burns) reported

    @ToddCoxeter @virginmedia Prime signed me up to some channel and I never asked for it

  • kerbear_t
    Kerrin McIntosh 💙 (@kerbear_t) reported

    @zahid_ramzan @virginmedia Mines been down since yesterday and says will be fixed by Monday day. Outrageous!!!

  • RednalNut
    RednalNut (@RednalNut) reported

    @Stsantek @virginmedia Ofcom fine Virgin Media £28 million. But fail to regulate. Where does the money go? There are regulatory bodies for everything in the uk, Water, Energy, Communications, Banking, Health Care. Do they actually do anything?

  • Avat_it
    Mystic Falls (@Avat_it) reported

    Virgin Media. Why is my wifi not working again 3rd time in three weeks

  • newshound2018
    still looking (@newshound2018) reported

    Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers

  • zinzinmisri
    IPTV France 🇫🇷 8k Premium Service (@zinzinmisri) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: • 300,000+ live channels • 65,000+ VODs • PPV events 👌 • Netflix • 78,000+ movies