Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes SW5 and W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Bromley, Wembley, Hampstead, City of Westminster, Hammersmith, Harringay, Ilford, Croydon, City of London, Kensington, Tower Hamlets and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
||
| Bromley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Kevin Killoran
(@1FatKev) reported
from
Hackney, England
@virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.
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POUTMEDIA.Lesauvage
(@lesauvage) reported
from
Islington, England
@virginmedia London EC1 is out. Seems a mast has been damaged in the brief heavy storm that hit London moments before. An act of god however don’t believe in him! At least I get usually get 99% great service from virgin :)
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H-Town
(@letsbhavinu) reported
from
Hackney, England
Since I've signed up with @virginmedia I've add nothing but issues. Starting to regret my decision to go back with them 😡😡😡😡
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TopWhiskies
(@TopWhiskies) reported
from
Hackney, England
@virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...
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ANT
(@pantsant) reported
from
Camden Town, England
Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia
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Peter Kirby
(@PeterCSK) reported
from
Islington, England
@virginmedia why no statements or comment about you service outage. Unacceptable.
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Mischa Watson
(@mischawatson) reported
from
Hackney, England
Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Ari Gork
(@arigork) reported
from
Camden Town, England
Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Rob Davis
(@rbdavis) reported
from
Islington, England
@virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...
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Kevin Killoran
(@1FatKev) reported
from
Hackney, England
@virginmedia customer service is shocking, no Broadband or TV and when you call to find out an update you get a recorded messsge “Sorry lines are busy please try later” or try another service provider.
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Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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Jelena Culum
(@jelenaculum) reported
from
Camden Town, England
@withnail69 @virginmedia Probably not and will fix it at some point next week
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Reggie The Dachshund
(@K9Reggie) reported
from
Walthamstow, England
Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔
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ANT
(@pantsant) reported
from
Camden Town, England
COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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happy dragon
(@mrsrouse) reported
@KhanWaleedM @virginmedia Absolute crap - hope yours gets rectified soon
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rohit sabikhi
(@rsabikhi) reported
@virginmedia broadband services down again :-( what is happening with your service. Extremely disappointed 😞
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Keith adsley
(@Keithybabey) reported
@virginmedia Ta,not holding out much hope,really disappointed,as someone who suffers from anxiety,it’s not a user friendly set up There needs to be a uk based team for accessibility issues Not really much help IT team don’t take customer calls ,so message sent ,very very unhappy
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Christopher Smith
(@ChrisSmith_92) reported
@virginmedia hello, I arrived in Mexico yesterday and received the usual welcome to Mexico text, but I cannot text, make or receive phone calls. Are you able to help with this please? I can see incoming calls but it won’t allow me to answer it, it just cuts off.
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L1verTwitch
(@L1verTwitch) reported
@virginmedia I don't know the rest of my neighborhood but the internet is still not working. As for that number, is it a free number?
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Maggie Gordon-Walker
(@mgordonwalker) reported
@SODASam_ @virginmedia I left Virgin too, as very poor coverage but also appalling customer service. I’m with Plusnet for broadband, Vodafone for mobile. Plusnet also does mobile & you get a lovely Northerner answering the phone in a few mins as opposed to the hours Virgin take before cutting you off
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Ben
(@RanngerTTV) reported
@virginmedia I called the recommended number which starts with 0345 for customer service then proceeded to follow the step by step and was on hold for 2 hours for the bot to schedule a call back that didn't call me back
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vf
(@vf96559772) reported
@virginmedia Thanks, pls advise where I can sign up to BAI/TFL service
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Karen Baldwin
(@KarenBa83025152) reported
@virginmedia please confirm if I will receive a refund for the virgin internet issues last week? I work from home and it was a huge inconvenience
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Stutter
(@AllanStutter) reported
@virginmedia once again, terrible internet services. I’m paying £49 a month for zero internet…as that what it feels like with all theses daily problems. Now it’s effected my work at home and I could now lose my job. Thanks Virgin Media. Do Better please 🙏