Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Hackney, Ilford, London, Croydon, Newham, Hammersmith, Wembley, Waltham Forest, Ealing, Southall, Watford, Richmond, City of London and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Southwark |
Internet | |
| Hackney |
Internet | |
| Ilford |
TV | |
| London |
||
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Steve Day 🏳️🌈
(@pubby) reported
from
Epsom and Ewell District, England
Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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Amir Sharabi
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.
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anand j
(@dranand2812) reported
from
Chigwell, England
@richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Winthrop
(@JoeWinthrop) reported
@virginmedia have the worse customer service NEVER!!!! I’ve had a problem for about 2 weeks now. Know one can be bothered to contact me back (2 managers). I’m sooo tempted to cancel the lot!!!!
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S G
(@Terkish) reported
@virginmedia internet is terribly slow in east london. I've rebooted hub and can only get around 10Mbps. Are there any known issues that aren't on your site?
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Neal
(@nealk87) reported
@virginmedia Will do, thanks. The message gives no time frame, it just says it’s a complex issue which is taking time to fix. Post code area is WS9 if you’re able advise of an estimate? In the scheme of things, a little data cost isn’t a big issue. Obvs would much rather it just fixed asap!
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Neil Bellerby
(@neil_bellerby) reported
@virginmedia This is just the auto compensation - I wouldn't qualify as I don't have a complete loss of service. As mentioned, it is intermittent. Send me a new router and see of that resolves the issue. Also, look at how I should be compensated.
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Ben Hunt
(@benjhunt) reported
@shrekwasp @nealk87 @virginmedia The worst for me is that the router has a range of about 2m.
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Nat C
(@Natcauthor) reported
@virginmedia can you explain to me why I received a call from one of your workers where he never stated who he was and started asking me personal questions and only when I asked him who he was he told me he was calling me to collect the router (because I’m leaving the company)
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Neil Bellerby
(@neil_bellerby) reported
@virginmedia Yes, I have tried to use the text service - it's useless. Just keeps asking the same question.
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G-Payne
(@George_MJW) reported
@virginmedia Are you able to help with my account over DM instead of me ringing
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Ant*
(@scouse_ant25) reported
@virginmedia We were looking to upgrade, but the offers you had for loyal existing customers were not competitive with other providers, especially when a new customer for you gets a similar deal for a much reduced cost. The difference was almost £40! No incentive to stay.
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Bradley Franks
(@bradfranks95) reported
@JrRoss26 @virginmedia Honestly. Worst company I’ve ever dealt with. Never usually turn to Twitter for anything like this, but when you’re on the phone for 5+ hours and nobody is responding desperate times...