Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Southwark, City of Westminster, Newham, Wandsworth, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 hours ago |
|
Hammersmith
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
|
Croydon
|
Total Blackout | 5 hours ago |
|
London
|
Internet | 5 hours ago |
|
Hammersmith
|
Internet | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Prash (@prashthambi) reported from City of London, England@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Robin (@mistergrainger) reported from Brentford, England@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Andry T (@andryt1981) reported from Enfield Lock, England@virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider
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Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Amanda Davey (@Amanda_Davey12) reported from London, England@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Jewmie (@JamieSenitt) reported from Richmond, England@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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Amanda Davey (@Amanda_Davey12) reported from London, England@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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JC1980 (@JClinton37) reported from Camberwell, England@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Amanda Davey (@Amanda_Davey12) reported from London, England@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey (@Amanda_Davey12) reported from London, England@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Nigel (@nige977) reported from Ilford, England“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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kevin lansdown (@kslansdown) reported from Richmond, England@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Nigel (@nige977) reported from Ilford, England@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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دانه الضبيب (@DanaAldubaib) reported from Paddington, England@virginmedia Yes I would like to cancel my service and still no one answer !!
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aaron grantham (@aarongrantham) reported from Richmond, England@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Amanda Davey (@Amanda_Davey12) reported from London, England@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Toby Everett (@tobyeverett14) reported from Wandsworth, England@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Jewmie (@JamieSenitt) reported from Richmond, England@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Nigel (@nige977) reported from Ilford, Englandon hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MickX (@MickWeston1) reported@virginmedia Still no TV service at all here in Preston
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Graham (Taylor Consulting Engineers Ltd) (@Grahamenginear) reported@virginmedia no Internet again in OX10 area. Bloody awful service,
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Linda (@lindafoxycoxy) reported@virginmedia It was about changing my package. I’ve tried telephoning but lines are busy. I also used webchat who weren’t helpful. I’ve checked your page to log a complaint, but that doesn’t give me satisfactory options.
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Phil Harvey 😷 (@CodeBeard) reportedhey @virginmedia my broadband is off, your emails are calling me $vm_first_name your customer support person hung up on me because their system froze and your online bot agent tries to upgrade me. Massive customer service fail. #horrific
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Damien 🚀 (@IDamien93) reported@virginmedia My connection seems OK now. However I am having major issues with a virgin media powerline booster. I'm currently on the 350mbps broadband but the booster is only transmitting approx 30mbps. Customer services have been no help on this matter either
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Sy (@5IMON_) reported@virginmedia I have. No real help there, or via customer support. They tell me it's not VM problem, and it's the websites I'm trying to get on. VPN on and I can access the sites I want. My IP is blacklisted but not by me, back from 2008, and you lot aren't sorting this for me. Thanks
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Jennifer Crouch (@Jennife67950639) reported@virginmedia It’s not good enough because the internet and tv box is now both not working only 7hrs hours after your last tweet!! 🙄
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... (@EchoPersonaLT) reported@virginmedia Now tv, broadband and mobile are down. You guys ok over there?
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Dawn Parnell (@dawniemoon) reported@virginmedia As customers we understand things go wrong that’s life, but good Customer Svc dictates, all customers should be treated equally. Those elderly/vulnerable customers who rely on TV as a lifeline didn’t get that yesterday and needs to be rectified in future.
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Michael Inglis (@Mikeinglis3) reported@virginmedia My service is still not working! WHAT THE HELL!