Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	Total Blackout	2 hours ago
Hammersmith	Total Blackout	18 hours ago
Hammersmith	Internet	2 days ago
Hammersmith	TV	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Fred D (@CorpFred) reported 4 minutes ago from Kensington, England

  @birh_trx @virginmedia Yes it is down

• 
  Cordell Campbell (@cordellcampbell) reported 6 minutes ago from Kensington, England

  @virginmedia outage in Kensington....again.

• 
  Shaz (@Housewife6) reported 15 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 15 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Alessandro Ferrara (@iamAleFerrara) reported 17 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Stephen (@stephen_09) reported 18 minutes ago from Hammersmith, England

  @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

• 
  Gabriela Lungu (@GabrielaLungu) reported 19 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  craig crawford (@craiginmotion) reported 20 minutes ago from Kensington, England

  @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

• 
  craig crawford (@craiginmotion) reported 33 minutes ago from Kensington, England

  @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

• 
  Mat Morrison (@mediaczar) reported 33 minutes ago from Paddington, England

  @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

• 
  Muloongo Muchelemba (@muloongo) reported 38 minutes ago from Kensington, England

  @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

• 
  Nicky Beale (@NickyJBeale) reported 39 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

• 
  MOMO (@ImaginaryCard) reported 40 minutes ago from Hammersmith, England

  @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

• 
  Gabriela Lungu (@GabrielaLungu) reported 42 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Jose Carvalho (@josethepotter) reported 45 minutes ago from Hammersmith, England

  Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

• 
  Steve Tran (@Chihao) reported 53 minutes ago from Hammersmith, England

  Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 55 minutes ago from Hammersmith, England

  @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

• 
  Robbie_Spice (@RobbieSpice89) reported 56 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  craig crawford (@craiginmotion) reported 56 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 59 minutes ago from Kensington, England

  @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Brutha_bear74) reported 5 minutes ago

  @virginmedia I’m trying to login to my account but I’m getting an error code of IDF-12B, how can I pay my bill or get in the app? It’s not recognising my email even though I’m getting my email bills from you

• 
  Isla (@saoirseisla) reported 6 minutes ago

  @virginmedia 10 straight days. No WiFi/tv channels. No, it’s not an area outage,it started as one but now it’s a major issue affecting my connection.I’ve been on the app but it says no outage issues in my area. No one can seem to tell me when it will be fixed. I work from home and need wifi

• 
  David Brierley 🍺 🏌️‍♂️ (@davidlbrierley) reported 11 minutes ago

  @virginmedia I have to switch the subtitles on again if I change the channel ? These are the main concerns regarding the 'upgrade' which unfortunately I am stuck with Surely if you have the technology to upgrade you will have the technology to achieve a down grade

• 
  AJ (@The_Broski_Boot) reported 11 minutes ago

  @virginmedia we are now over 12 hours into this issue without any meaningful update Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. A prolonged outage without resolution or communication may breach this. Can you please update

• 
  Pro-Irish🇮🇪🍀🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IrishBlackOps19) reported 12 minutes ago

  @virginmedia The worse broadband company ever. I’ve been a customer for nearly 10 years and just lately the broadband is shocking. It looks like I’ll be going to a new company and never coming back to virgin.

• 
  Chris Ohanians (@COhanians) reported 16 minutes ago

  @virginmedia Your message button is not working. Just resets the x page over and over

• 
  Deano (@deanspread) reported 19 minutes ago

  @virginmedia Well I’m at work now but it was working then going off for a couple minutes then back on all day. Then about 9pm went off for 20 mins then back on. Went on your page to check the service and it was saying nothing was wrong.

• 
  Di (@defendingdd) reported 21 minutes ago

  @skytv 24 hours for a Manager call back you piss taking idiots. Don’t ever use Sky anyone. 19 years I’ve been with them and they are treating me like ****. Time to go to.@virginmedia

• 
  sassy (@wayatalkinabeet) reported 23 minutes ago

  @virginmedia your internet service is a ******* joke. Outages last week, outages again today. Takes the pure piss what are you lot doing all day?

• 
  John M (@john1mccarthy) reported 24 minutes ago

  @virginmedia surprise surprise, I had no phone call back today when I was promised one by Jenny (if that was even her real name) this is the second time this has happened and your telling me that I'm being dealt with by your senior customer care team! What a joke