Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Poplar, Hackney, London, Southall, Northolt, City of Westminster, City of London, Stanmore, Camden Town, Hampstead, Southwark, Paddington, Hounslow and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Total Blackout | |
| Poplar |
Internet | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Southall |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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carlos miranda 🇪🇺 🇺🇦 no🌍b 🕷
(@kmirandalondon) reported
from
Tottenham, England
@virginmedia @NatGeoUK "We hope to fix this by 25 January at 16:00" But what's this? Do you really imagine a world where people don't have to work and can stand all your frequent service disruption? #daylight_robbery
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Sandeep Pandya
(@spandya1) reported
from
Harrow Weald, England
@virginmedia If you remember I told you that it was likely that work occurring at the cabinet in our street caused our issue. The engineer visited and fixed the issue caused by that work. So, it was an engineer/maintenance caused issue.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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hippychic
(@Keldavey) reported
from
Bromley, England
@virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?
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Mac Laubscher
(@LinkedinMac) reported
from
Bushey Heath, England
@virginmedia any idea why services are down across the board in WD23 postcode area?
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
@virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Sandeep Pandya
(@spandya1) reported
from
Croxley Green, England
@virginmedia An engineer came today. Issue resolved. If you remember I told you that it was highly probable that work being performed at a cabinet on our street may have resulted in our issue. I also told your telephone support team. That’s exactly what had happened. Appalling service.
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Sandeep Pandya
(@spandya1) reported
from
Watford, England
@virginmedia is there a problem impacting broadband in wd17? Services dropped suddenly at around 1:30-1:45pm today.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Sandeep Pandya
(@spandya1) reported
from
Watford, England
@virginmedia …and now download speed is 50-70 mbps as opposed to 500 mbps + before the incident (hard wired to router not over Wi-Fi). Please can you look into this?
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Poplar, England
@virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?
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carlos miranda 🇪🇺 🇺🇦 no🌍b 🕷
(@kmirandalondon) reported
from
Tottenham, England
@virginmedia @NatGeoUK "We hope to fix this by 25 January at 16:00" But what's this? Do you really imagine a world where people don't have to work and can stand all your frequent service disruptions? #daylight_robbery
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DM
(@worldofdavem) reported
@DaedalusTux @virginmedia Same problem. Every VM customer I know has the same problem. They told me it’s my kit. Funny how it works fine overnight, don’t you think? Reported them to @Ofcom They won’t fix it. Vote with your feet at the earliest opportunity. Been with them for 10 years. No more.
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kayla
(@kayla56049245) reported
@vmbusinesshelp @virginmedia I have a domestic account not a business account, but this issue is stopping me from getting my work done, who do I contact for that
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Samuel John
(@_SamuelJohn) reported
@virginmedia another great service from VM. Two days gone with no reply.
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Tim Rowkins
(@rowkz) reported
@virginmedia Rather than sending me endless tweets asking me pointless questions, do you think you could actually look into it and at least confirm that something is happening to fix it?
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Jo Wadsworth
(@BrightonNewsJo) reported
@virginmedia Hi, our internet is down today in Brighton - our neighbours have had issues all week. Can I DM you to find out when it will be fixed?
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Tim Rowkins
(@rowkz) reported
@virginmedia I haven’t been given anything! I haven’t spoken to anybody. I signed up for text updates and haven’t received any. It’s total radio silence. The service status page listed a fault on Monday with an estimated fix time of 4pm. 4pm on Monday, that is.
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DM
(@worldofdavem) reported
@virginmedia Done that. They messed around for hours and can’t fix it. It’s your line speed. You are throttling it during the day. Have reported it to @Ofcom I don’t like to pay for a service that’s not being provided.
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Liam Pilcher
(@Mr_Liam__) reported
With spurs drawing to Fulham last night my year 11’s have got enough to give me chat about, but now they can call me out on my awful @virginmedia internet aswell. Having a torrid time this morning
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Michal D
(@MichalDob) reported
@virginmedia total disregard for a paying customer... close to 3 months, 2 tickets logged... still no access to my online billing account. Constantly being promised callbacks and escalations... what a joke of a customer services !!
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Lynsey 🔴⚪️
(@lynseymaffs) reported
@virginmedia You have responded to my complaint (reference C-0112202884) via a letter. I would like to reply to let you know the issue is not resolved, but both the phone line and online chat queues are ridiculous. The ‘education given’ was not sufficient.