Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, City of Westminster, Southwark, City of London, London, Tower Hamlets, Ealing, Paddington, Hackney, Richmond, Wembley, Newham, Northolt and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| Croydon |
Internet | |
| City of Westminster |
Internet | |
| Southwark |
Internet | |
| City of London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Broadband down in multiple homes on my street. I was told by your support you don't monitor your endpoints? Shocking if true!
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia So customer services are baffled by daily outages since July - you should advertise a “not a fault free service” expect months of business disruption , and forget working from home. Just fix the problem.
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Theo Theodorou 💙
(@theotheodorou) reported
from
Enfield Lock, England
@virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Mal
(@hill_mal) reported
from
Bromley, England
@virginmedia so my broadband has been intermittent all afternoon and now it has gone down again…. This is happening all the time! Why do we pay for a service which is constantly under par?!
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Mike Reddington
(@mikereddington) reported
from
Bromley, England
@virginmedia I currently have a SIM only deal with O2 and M200 Fibre broadband with VM. I’d like to cancel both and switch to your Fibre Broadband Volt package (M350 + 10GB SIM) for £11.50 extra per month. How should I go about doing this?
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Ben Hollinsworth
(@benhollinsworth) reported
from
Ilford, England
@virginmedia internet outage two weeks in a row. What’s going on!?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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Anita McCullough
(@cornbunting) reported
from
Walthamstow, England
@virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia Fastest UK broadband. That’s a maybe, but what you fail to say is that you will suffer regular outage and won’t be able to work. But that’s ok because you’ll pay £16 compensation for hours of lost production.
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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half a mil $zil
(@stevenflowe1973) reported
@trading_geek @virginmedia They are the worst company to deal with @LivEchonews are getting a story together contact them
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Ricky Janes
(@Rickstar1987) reported
@virginmedia Hi. The Internet connection and strength has been terrible in my area, especially over the past couple of months. I haven't received an email or letter from Virginmedia explaining that there is a problem, that it is being fixed or that I would be compensated for this issue.
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Lea Rayssac Baures
(@LeaRayssac) reported
@virginmedia Hi, broadband has been down (again!) since yesterday 12pm in EC2. Your site still says an engineer is on the way/working hard to resolve the issue. Is it possible to know when this will finally be fixed?
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rob gould
(@robgonzogould) reported
@virginmedia My wife and I have worked from home now for a year, she has wired connection and still bombs out , I’m getting ear bashing every day , this needs sorting very quick, I’m a loyal customer, but loyalty don’t count any more IMO BT guarantee speed in all rooms???
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Talat
(@tmk1991) reported
@virginmedia Our Internet is not working this morning, tried everything and it says there are no service issues. Are there any service issues in Peterborough PE1 area? we cannot do any work..what a joke!
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half a mil $zil
(@stevenflowe1973) reported
@virginmedia Like I have said several times I have a complaint number but like I also said I get passed around. You are charging me for something I don’t want don’t need don’t use and CERTAINLY did not ask for!!! I have the proof of what I signed up for, @LivEchonews tag as requested
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BRAD
(@Brad_Cody_) reported
After 8 different transfers, virgin media still can’t get a engineer out to fix my broadband issues or move my router! Don’t go with virgin media they are a CON!! @virginmedia
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poppytailsandtrails
(@poppytailsandtr) reported
@virginmedia Well I would certainly hope that was the case or else what is the point in a customer taking the time to complain.
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Emily ✗
(@Emzzoxox) reported
@NeilHailwood @virginmedia Where could I look at these please Neil? I barely get WiFi signal if I’m not in the same room as the router
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Claire
(@clairedyer00) reported
@virginmedia 40mins and still being transferred to different departments I just want to cancel 😡