Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Poplar, Croydon, Hackney, Islington, Leyton, City of Westminster, Ilford, Newham, Wandsworth, Hounslow, Southwark, Hampstead and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Poplar |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
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Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Andee Byford
(@BobCratchitt) reported
from
Poplar, England
@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
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Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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Crypto Ivan
(@Ivan_D_Crypto) reported
from
Hackney, England
@hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested
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Nathan Talbot
(@nathantalbot) reported
from
City of London, England
(Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.
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Sandeep Pandya
(@spandya1) reported
from
Harrow Weald, England
@virginmedia If you remember I told you that it was likely that work occurring at the cabinet in our street caused our issue. The engineer visited and fixed the issue caused by that work. So, it was an engineer/maintenance caused issue.
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ijaabo
(@Ijaabo) reported
@theducktm @virginmedia Don’t bother with them and try to get out of contract . Virgin media are bunch cowboy. They scam you out of money without providing a proper service.
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Bailey
(@Baileyaor) reported
@virginmedia Hard not to, my m-I-ll was widowed 2 years ago and since then she has had nothing but hassle and disappointment neither Virgin. Cancelling is the best thing she’s done in my opinion. No customer care at all
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(@__axby) reported
@_Ysff1 @virginmedia Honestly the worst company ever
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Craig Stevens
(@craig100) reported
@baz828 @virginmedia My problem was/is TV services. The broadband was fine, as usual. I've never had a problem with it.
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Dan | Cloudbreak Creative Sound
(@cloudbreakuk) reported
@virginmedia It’s the third time this month and this time I’ve intermittently had no internet since the 27th March and I’ve been told on the phone after being cut off and having to phone back again, it won’t be fixed until 4th April, your service has gone downhill so much recently
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Unka
(@Unka02449972) reported
@virginmedia The wires have been hanging down the building for almost a year!!!! They are communal cables I don’t know when or what as I stated I don’t have virgin media all I know is cables are running down the building into my garden!!!
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jon mcinerney
(@jonmcinerney) reported
@virginmedia i terminated my service with you, you sent me packaging and then told me you would collect via courier on 22mar, you didn't turn up! now you are threatening me with a £65 charge, even though you confirmed you failed to turn up! #virginmediafail
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MRSQLIFE
(@MrSQLIFE) reported
Internet down for me again!!! Wtf is going on I am so annoyed! For a co.pany who charges us ***** they are Shute are maintaining their own service!! @virginmedia #VirginMedia
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CloudLasso
(@CloudLassoUK) reported
@virginmedia I’m at wits end. Two days. No service. I want a year free. I am unable to work or communicate with family. As far as I’m concerned, you are a critical service, and my assessment thus far is one MIGHTY FAIL!! I expect a return reply.
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Danny
(@Danny4dayz) reported
@virginmedia No, they just said it's an outage. An outage for over a month? I work and make a living online from home and my Son, who has learning difficulties, uses the internet for online lessons. This is totally unacceptable tbh