Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Southall, Hammersmith, Camden Town, Waltham Forest, Hackney, Newham, Paddington, Southwark, Harrow, Tower Hamlets, Islington, City of Westminster and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| City of London |
Internet | |
| Southall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia This really is #unacceptable, it’s been 26 days already without internet! I paid £50 for the move and in addition am paying for your service that I clearly can’t use!
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nickdrinkman
(@mangrovedrink) reported
from
Ilford, England
@virginmedia can you either deliver your promised broadband speed and maintain a stable signal or come and remove your kit
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia I didn’t receive an invoice but had a DD taken from my account. I am not sure why I need an engineer either as there is a virgin media box from the previous renters. My ISSUE is the delay and that 41 days is not acceptable! Please actually help! I need to be able to work!!!
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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hakster
(@hakster2) reported
from
Walthamstow, England
@virginmedia the most expensive internet money can buy but goes down twice in 4 days and takes 48 hours to fix 45 min on the phone to be told nothing they can do shocking customer service
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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YM
(@Yadzinooo) reported
from
Ilford, England
@virginmedia @VirginMediaNews Virgin definitely had the worst customer treatment/service I’ve ever seen
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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RetroTrance
(@retro_trance) reported
from
Harrow Weald, England
@nicknamesWoody @virginmedia They’re so crap aren’t they
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Nici Eberl Photography
(@NiciEberlPhoto) reported
from
Islington, England
@virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Kyle S
(@KyleSew2112) reported
from
Bromley, England
Virgin media is ****, not cable #thismorning
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul sissons
(@paulsissons) reported
@LutzSchueler you may or may not read this but i just want to say the cm service at virgin media are useless and incompetent in there role.i know you wont care as i am just one customer you will be losing but by god sort your staff
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Brian Taylor - Elden Ring hype!
(@MrBritorious) reported
@virginmedia Seemed to be an outage in the area, yeah it came back and started working. I had a few dibs in between but it's back.
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Simon Brown
(@Simonsafc89) reported
@virginmedia sorry to message but I've been waiting on a call from your specialist technical support team to resolve my broadband connection issue. Every day I have been told someone will call but I'm yet to have heard from them. After over 6 years of custom I'm not happy!
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Adam
(@AdamRizoNegro) reported
@cameraoncaught @virginmedia As a Virgin customer I find this disgraceful
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Jac 💙
(@turnstiletina) reported
@virginmedia wondering if a tweet will sort things faster. Signed up to a package and was told o2 volt would give unlimited data. Now get told that isn’t true. Signed up to 1GB BB and get speeds slower than 300MB with a Hub 4. Pretty poor.
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Johnny Pickersgill
(@johnnypleeds) reported
If people get the chance to "upgrade" their @virginmedia router to the Hub 5, DONT BOTHER. had nothing but issues since and have a feeling its not compatible with some range extenders. Call to them at some point to get something sorted
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Imran Sheikh
(@indieimmy) reported
@virginmedia hi, bbc one and the bbc news channels are not working. The other bbc channels are working. Is there an issue in area of Crawley?
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kevin moynihan
(@KevMoy) reported
When it comes to reliably @SkyUK must have the worst ratings although there last bodge job has lasted for a couple of months on a better note I’ve seen signs that @virginmedia are getting ready to start working in my area so hopefully it’ll be bye bye #sky and cheaper than them
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Robman827
(@robman827) reported
@virginmedia Hi. Can someone answer why a new customer gets such a good deal, yet an existing customer, which years of loyalty, gets such a poor deal? Is customer retention that unimportant to VM?
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Matthew
(@notfunnymatthew) reported
@virginmedia Done that, turned it off and on again, used your app to optimise (which made my signal worse) etc. There's very clearly a fault on your end even though you'll say there's not.