Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 12/02/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ilford, Hammersmith, London, Wembley, Hackney, Waltham Forest, Southwark, Croydon, Ealing, Southall, Watford, Richmond, Newham, City of London and Paddington.

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City Problem Type Report Time
United KingdomIlford Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomIlford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • christteach Christopher Townsend (@christteach) reported from Walthamstow, England

    Thanks @virginmedia for charging us a disconnection fee of £230 after being told we wouldn't need to pay a fee on the phone. Despite the fact we are being kicked out of our house and you don't provide service in our new area. Really classy move.

  • VictoriaLART Victoria Burns (@VictoriaLART) reported from Hackney, England

    @virginmedia internet been down locally since 4.40pm Tuesday - following two engineers messing in the junction box on Kynaston road N16. #workingfromhome 😩

  • christteach Christopher Townsend (@christteach) reported from Walthamstow, England

    @MediaLow_down @virginmedia Not yet! Hope they will. Yesterday was awful- over 2 hours on the phone. They told us they could do it so we didn't sort out a new ISP now my partner will have to miss a week of work and I won't be getting any school prep done from home before new term.

  • TimLundSE26 Tim Lund (@TimLundSE26) reported from London, England

    @AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • sheewa sheila hetherington (@sheewa) reported from Epsom and Ewell District, England

    @virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia I’m locked out of my account even though I’m using correct info help

  • koshmiah Kosh (@koshmiah) reported from Camberwell, England

    @Virginmwdia Waited over 1 hour for technical support only for the phone to be hanged up. Worst service every #virginmedia WORST CUSTOMER SERVICE

  • bobbywhirlwind bobby whirlwind (@bobbywhirlwind) reported from Camden Town, England

    @virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?

  • E7Drew Andrew Jarman (@E7Drew) reported from Stratford, England

    @virginmedia looks like the mail servers down?

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia [1/2]Other than my tv service being down for an entire month, I’ve had your customer service/faults/technical team pass me back and forth between yourselves acting as if I’ve reached a different department. All of whom have not helped me in the slightest. I’ve had 4 reps tell me

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia are the complaints team able to reach out? Consistently given the run around by all your customer service reps, you guys are unethical and quite frankly don’t respect your customers enough to keep promises. Will be going to @Ofcom next.

  • ClairePriestl8y Claire Priestley (@ClairePriestl8y) reported from Camberwell, England

    @virginmedia why oh why can I never speak to anyone or get the support I need?

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @BamBamSam92 @virginmedia Mate, best advice is sack them off and get another service. Go for BT rather.

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @BORDERJOE @virginmedia Joseph, my best advice to you and your father is to leave Virgin for BT or any other service provider that acts ethically and cares for their customers which Virgin evidently doesn’t.

  • NatalieEllenO Natalie O'Sullivan (@NatalieEllenO) reported from Enfield Lock, England

    @virginmedia I can’t seem to get through to speak to anyone to assist with an ongoing issue we have with our TV service. For over a week when trying to watch TV the picture is distorted/pixelated. The only time I can watch a clear picture is when I watch Netflix.

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @simon_tabor @virginmedia My Virgin TV hasn’t been working since the 29th of July. They’ve “sent” 3 technicians, none of them have made it here. this is hands down the worst run service provider, with unethical, unhelpful customer service teams.

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

  • 4imix K'inich Ahau 🍊🍭🚴✊ (@4imix) reported from Lambeth, England

    @LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rainbowscout250 lisa hawkins (@rainbowscout250) reported

    @virginmedia why can't you fix the network issues in DA17 . Trying to run my scouting meeting and I keep getting kicked out. Been going on for months. Totally fed up. SORT IT OUT and line-up to your advertising #falseadvertising

  • OpenThePubs1 Gary - Old Skool. 🍊 🏚🎶🍺🍻🎹⚽ (@OpenThePubs1) reported

    @virginmedia Are there issues in Luton area with cable internet? I have been having issues all day Thanks

  • thot4louis emma (@thot4louis) reported

    @91TlGHTROPE ugh try being with virgin media it’s awful

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported

    @moleyfozz @virginmedia I have same issues. Not convinced

  • BALLVAN324 RASTAELITEGAMING (@BALLVAN324) reported

    @virginmedia what ******** is wrong with your poxy Signal trying to play fut champs and my PlayStation feels like a toaster on wheels

  • emilysevenoaks Emily Sevenoaks 🧚🏻‍♀️ (@emilysevenoaks) reported

    @virginmedia our V6 box has just turned off, light gone orange and has been clicking. Now starting up. Are there issues?

  • VeganPeet sayWhaaa? 🇬🇧 (@VeganPeet) reported

    @virginmedia You just keep increasing the bills. The wifi is crap. It’s 2021 whole world is working from home. How am I supposed to do anything

  • HamSughes Sam Hughes (@HamSughes) reported

    @virginmedia I've lost WiFi/connectivity and TV signal has been scrambling every evening since I started my new contract.

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported

    @moleyfozz @virginmedia I get same. End up switching to 3G to use internet. Rubbish service @virginmedia

  • pompeyhedge ed francis (@pompeyhedge) reported

    Had Talktalk broadband 5 days. Two nights in a row now it's down. Do not get their broadband. Somehow it's even worse than Virgin Media!