Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Croydon, London, Hackney, City of London, Barnet, Kingston upon Thames, Southwark, Camden Town, Hampstead, City of Westminster, Hammersmith, Northolt, Waltham Forest and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown
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Muloongo Muchelemba
(@muloongo) reported
from
Kensington, England
@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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Lusitano71
(@Lisboadolphin71) reported
from
Camden Town, England
@virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!
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SA Punk
(@michaelsamuels4) reported
from
Hackney, England
@virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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AJ
(@appariciojunior) reported
from
East Ham, England
Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
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Cate McLaurin
(@madebycatem) reported
from
Camden Town, England
Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .
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Beth
(@bethcanadian) reported
from
Lambeth, England
@virginmedia I came home to it working so whatever you did to fix it, thank you!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julia Morales
(@JuliaMo77954557) reported
@virginmedia Is this a joke?!? Do you not think I've tried all of the options on your website?!? Your WhatsApp team keep asking if I still need help. I reply straight away and say yes I do. Then nothing!!! Do you have any other suggestions?
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Julia Morales
(@JuliaMo77954557) reported
@virginmedia If I don't get through to someone who can help me tomorrow i am going to cancel my direct debit. I want to cancel my package but I've no way to do this other than to stop my payments.
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TheAngmo 🇵🇱
(@the_angmo) reported
@virginmedia @MCNEATofficial And I'm still waiting to be connected... Since June! Impossible to speak with someone in charge of this mess. Constant lies. Shocking customer "service". Grande Bordello!
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Sarah Edge
(@sarahedge) reported
@virginmedia @richardbranson is this the service you are happy to provide to your customers? Every comment I’ve read so far on Twitter is someone complaining. Your exit charges are making you rich, not your service. Please fix this mess for us.
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Collette
(@collyettey) reported
@virginmedia the bill should never have been generated! someone at VM created the order for collection, so why am i being penilised over something I HAVE NO CONTROL OVER?? I REFUSE TO PAY IT - the collection date was set by you, the courier being used it set by you yet i am being billed
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chris walsh
(@chris_walsh1) reported
@virginmedia @virginmedia so that's it then can't even turn over and the earliest you can send an engineer is 3rd Sept!!!! Please explain how this is a service worth paying for?
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Mark Read
(@Team_Mark) reported
@shadylady222 @virginmedia Definitely don't book an engineer yet. Issue definitely sounds like it linked to same fault effecting elsewhere although @virginmedia still not answered my question on what the fault is yet?
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David Cane
(@DavidCane) reported
@virginmedia Well he was at the address that a network contractor was yesterday when our broadband service stopped. He came over to have a look. suspects (as I did initially) the contractor you used has damaged the cable to my address. In the meantime we're using up our limited mobile data😐
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Tim Deegan
(@timdeegan1) reported
@virginmedia @virgisnzmedia Your customer service don't have a clue, and lie constantly. I've been on your WhatsApp chat for 3 hours today, and then over an hour on the phone. All they tried to do was sell me a more expensive package. Just fix what i'm already paying for.
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Sarah Edge
(@sarahedge) reported
@virginmedia We’ve tried to cancel on the phone numerous times and we just get cut off every single time. We’ve never experienced such terrible customer service as with virgin. You don’t treat people as humans, we’re just money making numbers to you. Infuriating.