Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	TV	7 hours ago
Hammersmith	Total Blackout	8 hours ago
Hammersmith	Internet	9 hours ago
Hammersmith	Internet	10 hours ago
Hammersmith	Internet	3 days ago
Hammersmith	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  mags (@margarethines1) reported 56 seconds ago from Kensington, England

  @virginmedia why’s you automated payment system not working!!!! 😡

• 
  Nesli Shafak (@NesliShafak) reported 1 minute ago from Kensington, England

  @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

• 
  shoegal (@Marshall5Sharon) reported 2 minutes ago from Kensington, England

  No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 12 minutes ago from Hammersmith, England

  @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

• 
  Mo-Mo (@ImaginaryCard) reported 14 minutes ago from Hammersmith, England

  @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 16 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

• 
  craig crawford (@craiginmotion) reported 21 minutes ago from Kensington, England

  @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

• 
  MarcHayo (@markhayo) reported 31 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Kitty Poole (@KittyPoole) reported 33 minutes ago from Kensington, England

  @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

• 
  Milesfiles (@MilesMalaya) reported 33 minutes ago from Hammersmith, England

  @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

• 
  MoMo (@ImaginaryCard) reported 37 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  赤羽マイク (@maiku_akahane) reported 38 minutes ago from Kensington, England

  I feel down as my @virginmedia internet.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 40 minutes ago from Hammersmith, England

  @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

• 
  Nicky Beale (@NickyJBeale) reported 43 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

• 
  shoegal (@Marshall5Sharon) reported 52 minutes ago from Kensington, England

  @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

• 
  helena (@hdl_dl) reported 52 minutes ago from Kensington, England

  @virginmedia Still with the problem, no answer

• 
  Elizabeth Silva (@faysasilva) reported 54 minutes ago from Kensington, England

  @virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1

• 
  Mo-Mo (@ImaginaryCard) reported 54 minutes ago from Hammersmith, England

  @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

• 
  Alessandro Ferrara (@iamAleFerrara) reported 56 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Alan Hodge (@hodgie_hd) reported 59 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NTANTU (@NtantuNow) reported 2 minutes ago

  @virginmedia im leaving you lot, still not sorted the signal issue in my area. Its been nearly a week of this! poor!

• 
  Belfast Books (@BelfastBooks) reported 3 minutes ago

  @TrevorM63275988 Having dealt with Virgin Media on behalf of clients for more than 20 years, I can say their customer service has changed dramatically. They now appear to rely heavily on contact deflection, a practice where customers are repeatedly directed towards web chat, FAQs and automated systems instead of being able to speak to a human adviser. While contact deflection is intended to reduce support costs, my experience is that it has reached the point where accessing a person has become unnecessarily difficult. I'll I'll be raising it with Ofcom under the complaint they have against them.

• 
  Roy Cadge (@RoyCadge) reported 5 minutes ago

  @Brand_Concierge @virginmedia Good choice to return kit, they don't give a return box go to your O2 shop, they will scan it and send an email straight away, KEEP EMAIL! they will try and say you never returned and keep changing you also make sure the account is closed and demand your data removed!

• 
  Hesaga (@Hesaga_) reported 6 minutes ago

  @TOBZYNWA @sweenus987 @Thafnine YouTube doesn't really count for live yet. but it'll be the same has having sky in the uk or virgin media and never watching bbc but still having to pay for tv licence because the option is there to watch it so you need to pay.

• 
  Save the UK from anybody who doesnt appreciate it (@reform_yes) reported 6 minutes ago

  @virginmedia @virginmedia Do you have any customer service at all @MartinSLewis

• 
  Duncan Waugh (@waughzone) reported 9 minutes ago

  @virginmedia Your customer service is a disgrace. I have had intermittent broadband for 4 weeks but you make it almost impossible to get it fixed. I finally managed to connect to a human on a chat who was next to useless and then sent me an email to say everything was resolved.

• 
  Adrian Kesby (@kesbyac) reported 14 minutes ago

  @O2 I just want to change tariff to 10GB plan. I’m with Virgin Media so that becomes 20GB which is perfectly adequate. Sim Onlys are circa £15 which is fine but was told in store that I can’t port my number on the same network!

• 
  Andrew Urquhart (@andrewiurquhart) reported 18 minutes ago

  Yep agree @virginmedia are the worst company. Damage property, waste customers time & lie!!! Bunch of cowboys

• 
  GrumpyByName 🇮🇱 (@LessGrumpy) reported 18 minutes ago

  @virginmedia Wrong. Insurers got slaughtered for this sort of behaviour and rightly so. I’m still paying a third more than the price you would offer a new customer. Case number is C-2906261078.

• 
  NTANTU (@NtantuNow) reported 29 minutes ago

  @MrLewisVuitton @virginmedia @Plusnet I took the bait lol never again