Virgin Media Outage in Kensington, Greater London, England

I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.

@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.

@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?

@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.

@virginmedia The service resumed after about and hour. Thanks

@DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...

@virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.

@virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.

@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.

@virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.

@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?

@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.

@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment

@virginmedia I purchased a 1 day WiFi pass to use on the underground. It doesn’t seem to work and when I phone customer service they don’t know how it operates. Can you help me with this or refund me my money? #virginemediawifipass #tfl #freewifi

@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔

@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!

@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.

@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show

To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

@vmbusiness As you cancelled installation on the date you were due to install fibre. Your incompetence doesn’t help !

@virginmedia I can't seem to do that because my account has been canceled I think as I terminated my contract in Feb. Anything else can be done to close this issue?

@SonicDalek @virginmedia We had this for over a year. It was an “Old chip in a junction box in Shepshed”. It was “Probably a damaged cable” it was “Maybe you need a new set top box” it was loads of things. Turned out a very easy fix- we got Sky

@virginmedia Just had a look but none of the options listed mention sms text messages, closest one was signal and calls and then it just mentioned calls only

@virginmedia It’s just the total lack of communication, missed expectations and difficulty getting to speak to anyone who can actually say what’s going on which makes me know that I’d definitely prefer not to be your customer. Hence my original tweet.

@virginmedia Yep. All clear. Back up and running now but seems to have been a bit dodgy last 24hrs so was just wondering if something happens in the area on this day that makes the service a little wobbly !

@virginmedia We have already spoken to one of your colleagues who has outright said you will NOT help even though YOU sent us this TV as part of signing up with you for TV/Broadband offer! So what now?!

@virginmedia Yep I restarted it last night after discovering the problem and even checked the send and receive settings that my mobile number is correct which it is

@virginmedia Just phoned the number and no services issues in my area. So why has my engineer been postponed?

@virginmedia Yes they were discussed and the agent opened and closed the complaint without resolving a thing. Honestly I’ve been trying to resolve this since February but no one takes ownership. Shocking customer service