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Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Kensington come from postal codes W8 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: London, Newham, Hammersmith, Ilford, Southwark, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, and Paddington.

CityProblem TypeReport Time
London Internet 1 hour ago
Newham Wi-fi 4 hours ago
Hammersmith Wi-fi 4 hours ago
London Total Blackout 6 hours ago
London Total Blackout 9 hours ago
Ilford Wi-fi 10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • pandsreid
    Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..

  • justinctho
    Justin Ho (@justinctho) reported from Richmond, England

    @virginmedia tv not working in the TW2 area

  • tonysacting
    tony pickering (Roy) (@tonysacting) reported from Camberwell, England

    @virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline

  • skoney_girl
    JSK1 (@skoney_girl) reported from Merton, England

    @Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.

  • alansbrown
    alan brown (@alansbrown) reported from Hackney, England

    @virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(

  • ThePamFord
    Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia no service in E18 oh please sort it out

  • koksal
    Köksal A. (@koksal) reported from Hammersmith, England

    @virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers

  • SamWickett1
    Sam Wickett (@SamWickett1) reported from Bromley, England

    @virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious

  • JanineAdelman
    Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.

  • deb_mae_ellis
    Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels

  • GracialNation
    gracieface (@GracialNation) reported from Hackney, England

    @virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.

  • koksal
    Köksal A. (@koksal) reported from Richmond, England

    @virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03

  • Alanpw1955
    Alan Wilton (@Alanpw1955) reported from London, England

    @MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

  • JanineAdelman
    Curly O's (@JanineAdelman) reported from Barnet, England

    @darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.

  • JasonWhite09
    Jason White (@JasonWhite09) reported from Hounslow, England

    @virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.

  • nicoloarena
    Nicolò Arena (@nicoloarena) reported from Hackney, England

    @virginmedia No, thanks. I need to cancel ASAP

  • RaymondBarker4
    raymond Barker (@RaymondBarker4) reported from Camberwell, England

    @billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now

  • Lucy__Oulton
    Lucy Oulton (@Lucy__Oulton) reported from Tottenham, England

    @virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment

  • jonellacottCPFC
    Jon Ellacott (@jonellacottCPFC) reported from Croydon, England

    @ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.

  • AlexHNGilbert
    Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia I need to cancel my service ASAP. You won’t even answer the phone..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • arsed_no
    NoOnesArsed (@arsed_no) reported

    @virginmedia I will raise it through the app again as the issue relates to continued service drop out, a one time test is not going to provide answers to the issue.

  • kealydaniel79
    Daniel (@kealydaniel79) reported

    @virginmedia Ive reported online but when u go online to check they say there are ‘no issues’ but i have been having issue since last friday!

  • HeatherNute1
    Heather Nute (@HeatherNute1) reported

    @virginmedia No wired is fine but my partner needs to use that as he works in telecoms - I have to rely on the wireless to work on in another room. The box isn’t vandalised, it’s been broken for months -someone taped it shut to stop it banging shut in the wind

  • BaconCheeseZ
    bacon (@BaconCheeseZ) reported

    @laurapower1812 @virginmedia You won't get real help. They'll pretend there are no issues and then carry on with their meaningless lives. They don't care. Best thing would be to cancel your contract and go with literally any other provider.

  • PialiDG
    Piali Das Gupta (@PialiDG) reported

    @Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.

  • MrsRebeccaJone3
    Mrs Rebecca Jones (@MrsRebeccaJone3) reported

    @virginmedia Just a shame it takes a newspaper getting involved for issues to be resolved that were no fault of our own

  • Phtevenrobert
    Phtevenrobert (@Phtevenrobert) reported

    If, like me, you have a history of #mentalillness, PLEASE avoid @virginmedia at all costs. Thanks to the appalling #CustomerService and internet provided by this company I got lower than I have since 2017. My livelihood depends on stable internet and they refused to help. AVOID!

  • Atkinsonnx_UK
    Atkinsonnx (@Atkinsonnx_UK) reported

    Anyone else having major issues with Virgin Media broadband lately? Been having major drops in speeds/signal for around a week now. Starting to really frustrate, especially as its coincided with the price increase letter 🙄 #virginmediadown #virginmedia

  • gsampford
    gillian sampford (@gsampford) reported

    @virginmedia So after being on hold for 45 minutes 🤬 finally get through then they hang up 🤬 trying to work from home with broadband that keeps dropping out 🤬 BT here we come

  • marinela_iulia
    iulia marinela (@marinela_iulia) reported

    @virginmedia Please give an email address for customer service or something to find out what's going on