Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Tower Hamlets, London, Sutton, Croydon, City of Westminster, Hackney, Hammersmith, Woodford Green, Southwark, City of London, Chigwell, Newham, Poplar and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
TV | |
| Ilford |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Phone | |
| London |
||
| Sutton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Ciaran
(@Ciaranfff) reported
from
Southall, England
@virginmedia fix my wifi you *****
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
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oly barnsley
(@olybarnsley) reported
from
Islington, England
@virginmedia #broadband in the N4 area is really slow every weekend. I pay to have a good service. I need it for work. Please explain?
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Nada Altobaishi
(@Nada_Altobaishi) reported
from
Ealing, England
@virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones
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Roy Pio
(@RoyPio1) reported
from
Southall, England
@virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬
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scott Carson
(@scottCa91224316) reported
from
Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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dubs
(@DubtricksGaming) reported
from
Enfield Lock, England
Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan 🤙🏻
(@DeeAyWhy) reported
@virginmedia Never once had an issue with my old package but since this upgrade its been nothing but hassle. Every giving me different answers. The worst thing is for 2 days I was getting 450-500mbs which was great but now i barely reach 100mbs
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Maria Smith
(@mariaj2501) reported
@virginmedia Over an hour last Friday trying to speak to someone and the line went dead. Waited another hour today, finally got to speak to someone. They said they would need to transfer me to someone else. Went on hold for another 20 mins then the line went dead again. AWFUL
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Flo
(@flo110m) reported
.@virginmedia how do I cancel my contract? Nobody answers on the hotline, on WhatsApp you’re just send around like a fool. The number which you tell customers to text +447533051890 doesn’t work either.
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Lesley Rees 💙
(@LesleyJayne437) reported
@virginmedia cut off after 50 mins on hold .. ok ill send equipment tomorrow with letter . And no charging me late payments for trying to cancel for months!!
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ThatMisterJ🃏 🏳️🌈
(@thatmisterj) reported
Anyone else out there have at this point frankly ridiculous connection issues with #virginmedia? I've had intermittent connection for 2 weeks but the last two days I'm lucky to have 20 minutes every 2 hours. In the last hour it's cut out 20 times. It's beyond a joke at this point
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HS 🤩
(@s_hardip) reported
@virginmedia I want to cancel my contract and give 30 days notice. So far I've had promises to call back without a call back, sudden computer problems your end and been cut off after holding for 45 mins. How or who can I speak to please, can you help?
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Paul 🇬🇧🏴
(@paulb0204) reported
@virginmedia PR2 area no television channels and internet, phone message is quoting 1.30 am fix, I hope this time is over cautious, if I miss tonight's footy I won't be a happy chappy.
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Ben Robinson
(@TheRobinson1982) reported
@virginmedia I went around in more circles than a waltzer at the fair then when I finally reached the end of the chat I've gotten through to...... Nobody. Just been told to "Hold fire". You're a communications giant, my inability to contact anyone is really, really bad.
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Jay Richardson
(@Jay_Richards0n) reported
@virginmedia been on the phone for 1hr to get cut off, shocking customer service, time to move to @SkyUK
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D
(@FemaleGamer_) reported
@virginmedia Part 2 - Since then I’ve still had random outages where the hub turns itself off or looses complete wifi & wired connections get disconnected. Since calling last week I’m told there was no issues and I’m not entitled to any compensation.