Virgin Media Outage Report in Kensington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Southwark, Croydon, City of Westminster, Newham, Wandsworth, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 16 minutes ago |
|
London
|
Internet | 50 minutes ago |
|
London
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 6 hours ago |
|
Croydon
|
Internet | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Dujon (@DHGains) reported from Loughton, England@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
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Head ball boy (@Richardnash12) reported from Bromley, England@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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Adah Parris (she/her) (@AdahParris) reported from London, England@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Ewa Bakun (@EwaBakun) reported from Richmond, EnglandAfter two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Ewa Bakun (@EwaBakun) reported from Richmond, EnglandFor a whole hour now to connect with @virginmedia customer services!!!!
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Mike Grimmel (@mikegrimmel) reported from Hillingdon, England@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Tony Wiseman (@tonywiseman1976) reported from Ilford, EnglandI still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Simpsdj 😷 (@Simpsdj) reported from Walthamstow, England@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Dan Vikman (@DanVikman) reported from Merton, England@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Sean Hickey (@SeanHickeyUK) reported from Croydon, EnglandWow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Cahal Bannon (@CahalBannon) reported from Hackney, England@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Simon Young (@YoungSimon43) reported from Walthamstow, England@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Xiaqua-Shiyeon (@xiaqua_shiyeon) reported from Lambeth, England@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Toby Willis (@TobyTryTri) reported from Bromley, England@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Courtney Lynn Murray née Hauseman (@Courtneyxx) reported from Brentford, England@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Toby Willis (@TobyTryTri) reported from Bromley, England@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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Linda Robinson (@rindalobinson) reported from Harrow Weald, England@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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“ (@dutyluze12) reported@virginmedia Hello i have been having an intermittent connection with my wifi and I have been receiving errors according to my network logs. Is there anything you can do to help?
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james ridley (@jwr79) reported@virginmedia Looks like we know what the issue is. Because we're now on 5g it appears that we have been moved to Vodafone from EE. This was not made clear when we took out our contract so I now have a phone I can't use as Vodafone is totally useless at SY9. Seriously unhappy.
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Gorka (@gorkaam) reported@virginmedia The issue is we don’t have internet, the wifi symbol is on the devices however there is not internet connection. Also, we have spoken with a technical guy and he told us the router has not been connected to the fibre
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Oly 🇬🇧 (@olylace) reported@BarryBscho I’ve only had excellent professional service from Virgin Media. As you say your problem has been going on for months and you wouldn’t under any circumstance deal with them I find it strange you are in this position! Do you work for BT?🤔
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Ross Wilcox (@Rossi2k) reported@virginmedia Apologies but I have done this so many times now it is beyond a joke. Complaint open since late Feb. Explained over 10 times. Web chats galore and them promised a manager will call me. Last time late last week even gave dates and times when I was available. Still no call. #failed
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David Buckell (@DavidBuckell) reported@virginmedia Thanks. I pay extra with yourselves to block nuisance calls but as this wasn't from an unknown number i guess that service wouldn't prevent this
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michael forster (@michaeljf1980) reported@virginmedia I’ve replied to say it’s still not working properly
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Richard Adams (@rick121072) reported@virginmedia hi trying to access an email account but have forgotten the password and security question answer. Help!!
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Dave avgeek Mon🏴 ✈☉🍺🍸 (@dave_suspect) reported@virginmedia evening team, how do we cancel our Internet? Just started today but the box isn't compatible due to the fact we don't have the connections, can u advise plz? Many thanks
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adam w (@amodelofcontrol) reported@virginmedia I've not been able to reach the team, no. The email(s) have given no detail - workmen were here to correct a minor issue at the street point yesterday, but they were of the view that it should have been fine for Monday (orig date). So I don't know what's changed.