Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hackney, London, Islington, City of Westminster, Newham, Ilford, Croydon, Southwark, Watford, Paddington, Tower Hamlets, Wembley, Camden Town and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Islington |
TV | |
| City of Westminster |
Internet | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
How ******** do I find #StarTrekDiscovery on @PlutoTV??? I have the app on my virgin media box but can't find Discovery. Is it only on at certain times, so if I miss it I can't watch it? It's not an easy platform to navigate
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Lisa Pursey 💙
(@LisaPursey) reported
from
Hackney, England
@virginmedia Hi our service is down in London n16 area. When tried calling it says automatic message that says all our team are busy please try again later no dialling tone just this message above
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia no Internet in WC1X? Service has been so shite of late. What's the deal?
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Julie Compton
(@joozuk) reported
from
Bromley, England
@virginmedia absolutely sick of the lack of service over the weekend- trying to watch catch up and it constantly crashes, then doesn’t remember where I was actually up to. This isn’t good enough. What is going on? If it’s not sorted asap I’m off to @skytv
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Brad Rudge
(@Brad_Rudge) reported
from
Croydon, England
@virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!
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Sevki 💉 💉🎉
(@sevki) reported
from
Camden Town, England
@virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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𝕞 𝕒 𝕣 𝕚 𝕖
(@marie_haggerx) reported
from
Borehamwood, England
I understand you are having tv issues right now @virginmedia however I’ve also got no internet, is this a known issue? I can’t get through on your phone and cannot run any tests through your website either 😩
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie Denman
(@StephDenman) reported
@virginmedia Getting a bit frustrated with VM live chat & customer service line - please can someone help with F-secure. I need to make sure it's not been added to my account. Thanks!
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ArcticChimpanzee
(@ArcticChimpanze) reported
I'm normally in class on a Thursday evening & have to watch @RosnaRun later, but tonight I can watch 'live'. 🤩 It's the little things that please me! Now if the subtitles on Virgin Media would actually work properly that might help me....
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CarrickRole 🇨🇮
(@CarrickRole) reported
Virgin Media stupid c**nts were showing the Soldado miss during rashfords goal **** that stupid channel
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Alex Bowen
(@AlexBowen92) reported
Called three times within a week and been told 4 different stories about how to resolve my issue @virginmedia! Been on hold for 40 mins and then got hung up on! Can I please have the number for your complaints department?
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SarcasticScuba
(@ScubaSarcastic) reported
@virginmedia Seems like it's a very easy decision as your getting away with it. You should be providing professional customer service & a decent Internet connection. What are you doing with the profits? Virgin is more concerned with the space race and us paying for it. Disgraceful!!!
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Southampton Scene
(@iSouthampton) reported
@virginmedia Not yet. I need to take some advice. You have denied receiving our complaint and state we are outside the cooling off period ( Untrue) don’t fancy a court battle for a few quid, but this awful customer service will cost you a lot more than £8 in the long term
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Mick Humphries 🔶 🇪🇺 🇬🇧🇫🇰
(@mickhump) reported
@virginmedia could I suggest you google customer service, before you lose all your customers in #Southampton to @toobbroadband
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stephen
(@bondyloneranger) reported
@virginmedia Working hard what have they been doing for past 4 weeks since the problems started. Absolute joke
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William Hancock
(@YorksHillbilly) reported
@virginmedia And we're back to "Broadband" > "Intermittent connection" Entered Postcode & Last name Clicked "Check" Displays "Checking your connection for issues" Displays "Looks like we need you to sign in to run a test on your connection" USELESS! #MoeMoneyMoeProblems
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william boyce parker
(@willparker_666) reported
@virginmedia Just spoke to complaints, a CO manager will contact me within 24 hours, hopefully, they do as the last manager never phoned. I want this setup this weekend before work starts, getting tired of this.