Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
Hammersmith	Internet	3 hours ago
Hammersmith	Wi-fi	7 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Internet	19 hours ago
Hammersmith	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Shaz (@Housewife6) reported 7 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  craig crawford (@craiginmotion) reported 14 minutes ago from Kensington, England

  @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

• 
  Stephen (@stephen_09) reported 15 minutes ago from Hammersmith, England

  @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

• 
  Rashid Iqbal ☔ (@Rashidfreed) reported 17 minutes ago from Kensington, England

  @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

• 
  Nick ****** (@nickhooker) reported 17 minutes ago from Kensington, England

  @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

• 
  Milesfiles (@MilesMalaya) reported 26 minutes ago from Hammersmith, England

  @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 30 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

• 
  Hadi Taheri (@persianuk2017) reported 30 minutes ago from Kensington, England

  @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

• 
  Steve Tran (@Chihao) reported 31 minutes ago from Hammersmith, England

  Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

• 
  Muloongo Muchelemba (@muloongo) reported 34 minutes ago from Kensington, England

  @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

• 
  Foodwise Woman (@FoodwiseWomen) reported 39 minutes ago from Kensington, England

  I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

• 
  MarcHayo. Former ditherer. Now pro hard-changed EU (@markhayo) reported 40 minutes ago from Kensington, England

  Respect to the engineers @virginmedia Consistently maintaining such a complex network is a tough job, especially at a time of exceptional demand. Whingeing the instant something as advanced as an internet network goes wrong is such a self-regarding 1st World problem. Shame on us

• 
  Alan Hodge (@hodgie_hd) reported 44 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

• 
  Robbie_Spice (@RobbieSpice89) reported 45 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 46 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  VM (@BowTieMendoza) reported 47 minutes ago from Kensington, England

  @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

• 
  Julia Valerie (@Julia___Valerie) reported 49 minutes ago from Kensington, England

  @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

• 
  Jose Carvalho (@josethepotter) reported 49 minutes ago from Hammersmith, England

  Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

• 
  Hanieh Vidmar (@haniehvidmar) reported 54 minutes ago from Paddington, England

  @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 56 minutes ago from Kensington, England

  @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Munro (@Munro78) reported 8 minutes ago

  @virginmedia Got an email saying my contract expires soon. Taking my payments from £73.50 to £137.50 - I can’t seem to find any new deals that would bring my payments down to what my original contract was. Unless I become a new member and you charge £49.99. This can’t be right?

• 
  CliveR (@CliveR39) reported 9 minutes ago

  @KuchPatryk @Se_Railway No Virgin Media broadband- @nationalrailenq were reporting a network problem

• 
  Andy Cave (@Andycave) reported 9 minutes ago

  @virginmedia problem still not fixed

• 
  master P (@mastersdog) reported 10 minutes ago

  @CheekyVic @virginmedia They r all the same. Was with Sky for 25 years now with Virgin. Not the best customer support

• 
  H47LE7🐏🍺☀️ (@hayley1884) reported 14 minutes ago

  @virginmedia Yes I have: it says estimated fix time 5.08 which is brilliant as I’m supposed to be working from home!!

• 
  Dom Fitches (@DomFitches) reported 15 minutes ago

  @virginmedia incredibly poor customer service. Recently purchased a wifi router which has broken and isn't working and the earliest you can send someone out is Wednesday? To then have a customer service agent try and sell me a "priority" booking service for Monday is appalling.

• 
  Misbah (مصباح) (@DocMeezbah) reported 15 minutes ago

  @youfibre Well, I have WiFi connection promising 1800 Mbps. Why would I check WiFi speed on Ethernet wire? Last time I checked with @virginmedia it was almost 1Gbps for the promise of the same! #Service is simply not as promised!

• 
  Paul Rich (@PaulRic59799558) reported 16 minutes ago

  @CheekyVic @virginmedia There all the same I’m afraid I’m with talk talk iv had so many problems with my internet speed iv given up

• 
  LivingSage (@LivingSage2) reported 19 minutes ago

  @Dacosta150 @Jojo_agboola Bro, I’m on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. I’m on You2000 and it’s been lovely. @Jojo_agboola should try it

• 
  David Green (@Daveboy1972) reported 19 minutes ago

  @CheekyVic @virginmedia sky just as bad i had fault on broadband did all tests phoned number spoke and screamed at 4 robots before i got a human who was more worried about selling me a mobile