Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Walton-on-Thames, Croydon, Paddington, Hackney, Hounslow, Twickenham, Hampstead, Newham, Greater London, Ilford and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
TV | |
| Wandsworth |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Haston Oliveira
(@HastonOliveira) reported
from
Hounslow, England
@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@virginmedia I always have problems with talking to virginmedia on the phone they say some shit even Dow u had a chat no one puts it down so when u call bk it’s some next shit is they any internet out they what’s gd as virgin let me no
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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H a n n a h
(@HanHan1) reported
from
Bromley, England
@virginmedia I haven’t rebooted anything, it has just always been this slow for the whole time I have had it
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Mikey Schmikey 🏴 🏳️🌈 🇪🇺
(@mikeyplewis) reported
from
Islington, England
@moocowuk @virginmedia I’ve never lived anywhere that they’ve cabled up :/
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Prince 👑 🇺🇬
(@GoldSoul_P) reported
from
Enfield Lock, England
I swear I’m tired of @virginmedia last week the tv box decides to act up and I had to wait 3 days for a new one and now the broadbands not working so I’m without internet for God knows how long smh
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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nik_masters
(@masters_nik) reported
from
Camden Town, England
@virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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Ari Gork
(@arigork) reported
from
City of London, England
Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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Clive McCarthy🇪🇺
(@interaction0410) reported
from
Lincoln District, England
@virginmedia @Emsus1979 Define large number of users @virginmedia , you haven’t listed the pronoun the website because you don’t want to admit this is a huge problem, your customer service is a disgrace #cancelvirginmedia
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Tom Patterson
(@TAPatto) reported
from
Nottinghamshire, England
Today's @virginmedia update: I've had 2 separate phone calls from different members of the Customer Retention Team asking if I want to sign back up with them or add any other services to the open phone line. Errrrr..... NO! 😡
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Ian Hamilton
(@hammi72) reported
from
Fareham, England
Worst customer services ever... #virginmedia
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Clive McCarthy🇪🇺
(@interaction0410) reported
from
Lincoln District, England
Any news on broadband outage in #Lincoln @virginmedia please someone contact me with any news whatsoever
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
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Andy Murdoch
(@AGM60) reported
from
Wemyss Bay, Scotland
@Lardo9 @virginmedia Never been hung up upon 3 times!