Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hackney, Hammersmith, Northolt, Waltham Forest, Fulham, Hounslow, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Hackney |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Michael Patricios
(@mpatric) reported
from
Merton, England
@virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@JohnGaylor @virginmedia You couldn't make this shit up
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
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Mark
(@markwarne) reported
from
Kingston upon Thames, England
Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
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Chris Scoffield
(@chrisscoff) reported
from
Merton, England
@Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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annwyllie
(@annwyllie) reported
from
Hounslow, England
@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
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Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Hanna
(@Kirstywoods) reported
@virginmedia Is there an update on this issue? Still no tv! That’s nearly a week with no service!
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twocakesdakes
(@2cakesdakes) reported
@virginmedia tv service is still utter rubbish. Every channel pixilated and freezing. Usual, "all our agents are busy" pish. Been happening fir 5 days now.
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Robert Quigley
(@quigo26) reported
Virgin media news telling ppl not to go out as it’s to dangerous yet they have the poor fckers standing out in the rain getting battered reporting on it
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Sanjay Patel
(@SanjayP66196597) reported
@virginmedia That’s not the point with all due respect- that’s 2 days and I lost 9 hours yesterday and I’m self employed. Your service is expensive and shambolic. I’m still changing.
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Mark Boulton
(@markb44z) reported
@virginmedia Hi, I cannot get my new Virgin Mobile sim card to work in my Surface Go 2 I got from you, it keeps saying I need to add an APN, hope you can help!
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Erinnamettler
(@ErinnaMettler) reported
@virginmedia Still down, reported several times but as it comes back on for a couple of hours it’s not continuous loss of service so not eligible for compensation- am I correct? Basically I can have been affected every day for a week for hours at a time.
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Jason brown
(@hibshater1874) reported
@virginmedia Yeah that is how I changed the password, I am a current customer with VM.
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Jak_Collier
(@Jak_Collier) reported
@virginmedia Never mind appears to be okay now!
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Chris
(@_Ludachris) reported
Is anyones @virginmedia still down?
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
Our whole internet is screwed again, thanks @virginmedia for the continuing problems. And we still have a year to go!!!!