Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 11/29/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hampstead, City of Westminster, Hackney, Newham, Croydon, Ilford, Hammersmith, Southwark, Muswell Hill, Southall, Camden Town, Barnet, Mitcham and Harringay.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHampstead Internet
United KingdomCity of Westminster Total Blackout
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • Rojaljmyers Roj 🇯🇲 (@Rojaljmyers) reported from Hackney, England

    The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider

  • sumitra094 Sumitra (@sumitra094) reported from Watford, England

    I’ve had no issues with you @virginmedia but I want to watch the @England game tonight and there is no way to reach you. We have all been working from home and doing our job. Why can’t you???? I never complain but I’ve been trying to get in touch for days now!! #virginmedia

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

  • BowenKnight_24 Theo M-T✝️🏎🏁 (@BowenKnight_24) reported from Spelthorne District, England

    47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝

  • thomasdmatthews Thomas Matthews (@thomasdmatthews) reported from Islington, England

    @virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?

  • kathrynhakin Kathryn Akin (@kathrynhakin) reported from Hackney, England

    @SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..

  • ImperialArmsPub Imperial Arms (@ImperialArmsPub) reported from Bromley, England

    @vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.

  • browna24 Anita Hurley (@browna24) reported from Ilford, England

    @virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.

  • evac90 Eva Collingwood (@evac90) reported from Hackney, England

    @virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.

  • markjg65 mark garratt (@markjg65) reported from Camberwell, England

    Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia need to find out who to contact about bad single on my mobile????

  • Bytor14 Andy TTID (@Bytor14) reported from Lambeth, England

    @virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

  • JLoveRage James Loveridge (@JLoveRage) reported from Islington, England

    @virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help

  • venoztks Mike Harding (@venoztks) reported from Wandsworth, England

    @JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!

  • JoeWelstead Joe Welstead (@JoeWelstead) reported from Camberwell, England

    @virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SammieJHalley Sammie J Halley (@SammieJHalley) reported

    @virginmedia I had a payment agreement and extension due to my bill being higher as I upgraded. I have the message confirming payment plan for 26th. All my services have been suspended and nobody will help me. I have the message here agreeing this and I can’t believe nobody is helping

  • ibrahim_gts ibrahim (@ibrahim_gts) reported

    @virginmedia I’ve called since then & notified various teams on the following dates - 17th,19th,20th no one is taking accountability and numerous occassions i have requested to have my complaint escalated to a senior manager or case handler. I’ve outlined I’m not happy to close the complaint

  • robin_haughan Robin haughan (@robin_haughan) reported

    @virginmedia So what’s the plan for correcting this - I have a mobile phone number which I need and it has not been working for 8 weeks I need to know what actions are being taken to resolve the issue and by when as being patient is getting me nowhere

  • mjlclocky MJ L (@mjlclocky) reported

    @virginmedia Yeah …after some 20 years, even from NTL days, price just keeps creeping up….I’m going to try another provider after the latest price increase. I tried ringing in but was a long delay. I don’t have a landline. So wish there was an option to cancel online.

  • emjandrew Emily (@emjandrew) reported

    @virginmedia Maybe you should invest in employing more people so that the wait time isn’t 4+ hours to get help!? Just a thought

  • Leechamberzzzz Lee chamberlain (@Leechamberzzzz) reported

    @virginmedia Hello, I did call your team on Thursday 13th and was told it was all sorted. Yet I’ve received more emails and I called today and they would not help me, can someone who knows what they’re doing please contact me? Preferably management , thanks

  • danz04 Joshua Daniels (@danz04) reported

    @virginmedia can you please get in touch with me, Was on hold for over an hour and then the phone cut of, third time that has happened in a week, it is impossible to get in touch with you to fix problems with your shoddy internet!

  • SorinaA27 Sorina (@SorinaA27) reported

    @virginmedia #virginmedia !!! waiting for HOURS just to cancel a service ! and then being asked the same stupid questions by different agents! it's unacceptable!! get more customer service, or just put a CANCEL SERVICE button on the web account!

  • OlaAweo Ola Aweo (@OlaAweo) reported

    @virginmedia My bill is consistently incorrect and has been for the last 4 months. Different advisors have tried different things to fix it but each month when it is generated I need to contact CS to rectify it.

  • SorinaA27 Sorina (@SorinaA27) reported

    get more custome service #virginmedia waiting for hours just to cancel a service is unacceptable! just out a CANCEL SERVICE button on the web account!