Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Kensington come from postal codes W8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/17/2026 22:50

March 17: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Barnet, Camden Town, Hammersmith, City of Westminster, Newham, Ilford, Stanmore, Enfield Town, Bromley, Southwark, Southall, Waltham Forest and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomBarnet TV
United KingdomCamden Town Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Unlike your service, which never arrives!

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

  • seldnfoodie Erik (@seldnfoodie) reported from Camberwell, England

    Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

  • ThatVinceS ThatVince (@ThatVinceS) reported from Wandsworth, England

    @virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

  • MonroeJoe Monroe (@MonroeJoe) reported from Kensington, England

    @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

  • StevenMcFarlan4 SDM (@StevenMcFarlan4) reported from Wandsworth, England

    @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

  • DaveMauger Dave Mauger (@DaveMauger) reported from Wandsworth, England

    @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    @pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Camden Town, England

    @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Shame she couldn’t smash your terrible service

  • JohnJohnb471 John Briggs (@JohnJohnb471) reported from London, England

    Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Much like many people’s internet and tv service tonight!

  • RobbarnesModel Rob Barnes (@RobbarnesModel) reported from Watford, England

    @virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal

  • anna_fran Anna Parry (@anna_fran) reported from Bromley, England

    Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient

  • Robbie_Paterson Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words

  • Sammi__B Sammi T (@Sammi__B) reported from Camden Town, England

    @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneJjmack Jane Mackenzie (@JaneJjmack) reported

    @virginmedia so I cancelled back in jan our last bill was Feb. You have now charged me for line rental that you are not providing. Your service is appalling. You sort this today or I’m off to ofcom

  • MichaelQ316 Michael Quinn (@MichaelQ316) reported

    @virginmedia I do this every time it happens and it passes all the tests and says there is no fault yet it still continues to happen. I've figured out a way to fix the issue myself though and that is by charging supplier.

  • genius_learning Peter Freeth (@genius_learning) reported

    @virginmedia I posted on Wednesday 24th. 3 general members have replied. No-one from VM has replied. The problem is ongoing. Error rate is over 150000 errors per channel. Packet loss is over 40%.

  • Bill62309344 Bill* (@Bill62309344) reported

    @virginmedia Wired and wireless it's almost like you turn it off, surely not. You've turned BBC2 off havent you because of HD issues try to keep up 😱

  • RichardUnstead Richard Unstead (@RichardUnstead) reported

    @virginmedia Thanks for replying, there is a better deal but as a loyal customer since the Telewest days it's not open to me. I'd be content with anything I'd consider fair, even if it were slightly more but £71 vs. £35.99 .... There must be a middle ground.

  • MelSharpe1 Mel Sharpe (@MelSharpe1) reported

    @virginmedia Not till tomorrow afternoon Hope you cancel my bill this month. Terrible service . I need my internet to work some people work on a Sunday

  • Bill62309344 Bill* (@Bill62309344) reported

    @virginmedia Did that spoke to your machine that found a fault and is sending a signal to try to fix it, however this is only putting a plaster on the problem, it'll happen again and BBC2 is still unavailable, your service very poor

  • donk0802 Mick Robinson (@donk0802) reported

    I’m sick of @virginmedia dropping out all the time has anyone got @SkyUK internet out there? is it reliable enough to support my sons ps5 etc? Just asking before I dump and jump provider .. just asking for me

  • jonnyca87808033 loony tunes (@jonnyca87808033) reported

    @virginmedia Ive done all that. The fix time keeps getting changed from last Thursday till tomorrow

  • LFC_VK *VK (@LFC_VK) reported

    @virginmedia No issues to service but happens for a period of time the last 3 days.