Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Newham, Hampstead, Croydon, Hackney, City of Westminster, City of London, Southwark, Ilford, Paddington, Islington, Camden Town, Wembley, Enfield Town and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Newham |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Dudley & Co Roofing Ltd
(@dudleyandcoltd) reported
from
Barnet, England
Any elses Virgin down 👎🏻 #virginmedia
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Emma Quick
(@EmmaAintQuick) reported
from
Wandsworth, England
@AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia Hi still waiting for problem to be fixed. @richardbranson We need the broadband to work in these times when we are expected to stay on our island 🌴, sorry I meant out 2 up 2 down, but pay a fortune for a service we are not receiving 😢
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peugeotrepairs
(@PeugeotRepairs) reported
from
Enfield Lock, England
@virginmedia No we can't just for updates because your site is down too
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Bhavin
(@Bhavinchief) reported
from
Watford, England
@virginmedia this is happening all the time. I work for the NHS! This is needs to be fixed ASAP. As your not providing service i aspect this has been happening all week!
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George Bullen
(@GeorgeBullen95) reported
from
Bromley, England
Virgin Media is trending and as such it’s a good time to remind people that the only viable speeds should not be provided by the worst broadband company in customer service. Nothing will change if we stay quiet. UK-wide gigabit internet is ESSENTIAL to the growth of the economy.
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Simon Bostic
(@lifesmarrow) reported
from
Lambeth, England
@virginmedia The link you give to read details of the latest broadband issue doesn't work. Even the website is down. Too many problems now - almost daily. I am out of contract - considering reverting to BT. Not what we need in #lockdown #poorcustomerservice #virginmediadown
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Bushey Heath, England
@virginmedia Fix it dear Henry dear Henry fix it ... there’s a hole in my....
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Rabzzz
(@rabzzz_) reported
from
Merton, England
@virginmedia fix your stupid internet kmt
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Neil Wigglesworth
(@Neilwigg) reported
from
Bromley, England
@virginmedia That page isn’t loading (and no, it’s not because your broadband is down, I have a fully functional 4G connection)
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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Nirav Dalal
(@DalalNirav) reported
from
Harrow Weald, England
@virginmedia Why do I have to wait over 1 hour for customer service to answer my call about my internet connection to be told that their system is down & they can’t help me & told me to call back tmrw another 1 hour on hold waiting come on sort it out! 😤😡#AnswerTheCall
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Let’s see if you can keepie uppie the signal to your customers
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peugeotrepairs
(@PeugeotRepairs) reported
from
Enfield Lock, England
@virginmedia my broadband is still not working, how can you say it's been fixed! And now your website is down so I cannot even report it!!!
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peugeotrepairs
(@PeugeotRepairs) reported
from
Enfield Lock, England
@virginmedia my broadband is still not working how can you say it's been fixed!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CLIVE SAINES
(@kamam2003) reported
@virginmedia thanks to customer service and billing being no help what so ever explaining why when I get a new contract my bill is so high it wasn't until the 5 th of getting through and speaking with kisan in customer services who explained everything that I now understand.
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Michał Wnuk
(@MichalKWnuk) reported
@virginmedia We've already done all the necessary, possible steps. Your automated system is going to charge me anyway, isn't it? I'll try to order it once again, but how to avoid the £40 fine from you? Your lack service was the problem not me not cooperating
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.
(@LiamInTheSky) reported
@virginmedia No, I have issues at home because we live in the middle of nowhere so I accept that 3G is all I will get, however it still does not work at all. I have only recently been in an area with 5G and the performance is extremely poor.
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ajfroberts
(@ajfroberts) reported
@virginmedia please can you tell me how I make a formal complaint - your customer service is an outsourced joke with no ability to talk to anyone who is remotely able to help
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Andrew Gibbs
(@AndrewG23328170) reported
@virginmedia I have been a long-standing customer (20+ years). Whilst I am overall satisfied with the service. I no longer feel I am getting value for money! Plus the fact when I upgraded from 100Mbps to 200Mbps “free of charge” . Addition charges were applied.
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Mike
(@thatssomike) reported
@virginmedia intermittent service constantly since you told us you were doing work on the line back on 04/08. It's nearly been a week. Any idea what is going on and when this will be resolved? It's incredibly frustrating. IG postcode.
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Dougie Johnstone
(@DougieJohnstone) reported
@virginmedia A couple of weeks ago now. I reckon I’ve phoned over 30 times since March. I’ve been promised calls back, a swift resolution almost every time and none of this has happened. I’m 6 months down the line and nowhere further forward. The last advice was they were investigating.
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Jo Foster
(@_JoFoster) reported
@virginmedia internet is not down continuously for 48 they cannot reimburse me. The service is intermittent internet keeps cutting out between evening times sometimes for 1 hour sometimes for 20 minutes sometimes for 3 hours. Paid for the internet service and service is running
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Jessica Thompson
(@ElectraHeartsJT) reported
@virginmedia why does your service keep dropping every few minutes in the East Belfast area? There isn’t any planned outages until next week? Having to hotspot from my phone which isn’t ideal?
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Dr Carole McCartney 🌻
(@ctmccartney) reported
@virginmedia I'd like to move house but you clearly cannot cope with your customer numbers so now trying to cancel - but funnily enough you can't get through!