Virgin Media Outage Report in Kensington, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Fulham, City of Westminster, Hackney, Hammersmith, Waltham Forest, Croydon, Ilford, Mitcham, Paddington, Wembley, Merton, City of London and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Harringay |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Fulham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
-
DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
-
Dave Debenham
(@Dave_Deb) reported
from
Eltham, England
@virginmedia Hi... I've been on the phone to tech support and they have tried to register me with no joy. I was simply told that the system is down and they couldn't help.
-
Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia no service in E18 I've rang the number and listened to the instructions still no Joy
-
Erhan Timur
(@timur_erhan) reported
from
Islington, England
If you want to buy from @virginmedia you can instantly talk to someone, contact them to leave and you go through multiple people to leave. Do they not realise the way you treat people on the way out dictates if you ever return. What a waste of my time.
-
Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
-
noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
-
Imran ®
(@The_Photographr) reported
from
Southall, England
@britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.
-
Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
-
Lauren © 💅🏼
(@Laurencrabs) reported
from
Barnet, England
@virginmedia Thanks for your reply, I got through in the end. Was calling regarding poor WiFi coverage in my flat, and the more pressing matter of our internet being down for over 24 hours - engineer booked for Friday but not an ideal experience so far with this broadband!
-
Chaz Rivers
(@ChazRivers) reported
from
Bromley, England
@virginmedia Just says a problem that was fixed at 4PM. It was going full wallop about 30 minutes ago, but then stopped working. When running the connection test it can’t fix it. Thanks.
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
-
Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
-
zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
-
Cheryl Ewan
(@cheryl_peril) reported
from
Bromley, England
@richsnelling It doesn’t help that our Virgin Media is out of action. Long story and not their fault.
-
Sharron O'Connell
(@heysharron) reported
from
Hackney, England
@virginmedia i am your customer want to leave cause shit service tweet back #shit poor don’t care leave you hanging 😩
-
zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
-
Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ann
(@Ace1o7) reported
@virginmedia now I’m on my 4th call, let’s see how this one turn out. Overall today is another day which virgin media has let me down.
-
Sukhdeep Singh
(@Sukhdee81106261) reported
@virginmedia total shocking service!!!!!!! Why have I got different answers regarding my bill from three different advisors???? I want a manager to call me and I’ve been waiting for that call for over a month
-
🎭🏴not-so essential worker
(@Djfoldy69) reported
@virginmedia @MartinSLewis any tips on how I can actually get help as I'm paying them to just talk to a bot at the moment and have been for over a month.
-
Dr Karl Sample
(@KSample) reported
@virginmedia - called to cancel my subscription after price rises of over 9% only to be cut off after 44mins of sitting on hold. How do I cancel without calling if that option is too difficult for you?
-
Ceri Greenwell
(@__ceridwen__) reported
@virginmedia It was the fact that we got deliberately delayed when a member of your team put us through to the home moving team unnecessarily when we stated we had to cancel our account... Literally 2 hours of my life I will never get back all due to terrible sales tactics to keep customers..
-
RaDz_98
(@98Radz) reported
@alexsawczuk @virginmedia Yeah my internets completely gone I can’t even play fifa after a day of work, can imagine how you’re feeling deadline days are the worst smh. @virginmedia hurry up and fix it.
-
c0mpLeX
(@c0mpLeX_CsGo_) reported
Also whilst we’re at it **** @virginmedia the worse internet broadband in the UK I get about 5 hours internet every day cos ur that ****** **** absolute disgrace.
-
Paul Humble
(@PaulHumble4) reported
Anyone considering changing from @SkyUK to @virginmedia - Don’t ! Nightmare customer service
-
Rosie
(@RosieCampbell1) reported
@kerzanders70 @virginmedia Me too Kerry! Been on the app all day, then they changed me to what’s app…..told them I wanted to cancel and it’s all gone quiet 🤬
-
🎭🏴not-so essential worker
(@Djfoldy69) reported
@virginmedia So what your saying is you don't want to help so I need to jump through hoops to get a response? Made my decision for me! I've been with virgin for years, busy or not your customer service is shocking! I have all the messages for 11th Dec onwards telling me to wait to