Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bushey, Hackney, Greater London, London, Poplar, Camden Town, City of Westminster, Croydon, Southall, Hampstead, Paddington, Carshalton, Southwark, Mitcham and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Bushey |
Internet | |
| Hackney |
Wi-fi | |
| Hackney |
Internet | |
| Greater London |
Internet | |
| London |
Internet | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words
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Nigel Pearce
(@nigeljcp) reported
from
Barnet, England
Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Martin Phillp
(@PlexNetflix) reported
from
Camberwell, England
@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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Erik
(@seldnfoodie) reported
from
Camberwell, England
Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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David O'Hanlon
(@calmspacecoach) reported
from
Camden Town, England
@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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Chi Lord
(@RevdChi) reported
from
Hillingdon, England
So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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Anna Parry
(@anna_fran) reported
from
Bromley, England
Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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©️
(@JevsYb) reported
@clossb Yeah soon as the contract ends I’m jumping ship. You only got to type virgin media on Twitter to see everyone suffering from the same problems
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kevin herbert
(@barleymen) reported
@virginmedia Box cycling between “starting up” & “welcome” screen. Two support staff have looked at it and raised ticket for technical support. Heard nothing. Tried everything suggested but no joy. Simple answer would be to try another box but that fell on deaf ears.
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Daniel Smith
(@Daniel1000Smith) reported
@virginmedia Any chance of sorting my issues??? Your service is the worst ever. If you want us to help sort issues at least give respect to your customers helping you do this by phoning back when you say you will. 4 hours of calls so far and not resolved.
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Rob Ousbey
(@RobOusbey) reported
@MrAaronHill Oh no, that's not good. 😬 Please could you DM me a screenshot / any other errors it gives you? Also, could you let me know which ISP you're on? Weird request, but I've seen one other issue that seemed to only exist when accessing via Virgin Media in the UK. 🤔
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Zaid Rawi
(@rawiz) reported
@virginmedia And now you have given me a new date of 4th of April. This is unacceptable. This is presumably because no one arranges to lift the man hole in the street. Please fix this
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Ann Cooper
(@Ann_MadDogLady) reported
@virginmedia It would be good to be connected at all! Lousy service today 😡
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Chels
(@Chelsgoodrich) reported
@virginmedia had no signal on my phone today and can only get 3G at the moment which doesn’t load anything, coverage in my area is fine. Any help?
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Pete Hannon
(@HannonPete) reported
@virginmedia have you an issue with channel 4 HD - channel 141? It's saying channel is not authorised
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Harri
(@danger_clam) reported
@StarCur1 @virginmedia I normally get a text which is basically “we’re switching your internet off on X date lol soz”. Still it beats when the service goes out without warning, which is fairly often.
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Daniel Smith
(@Daniel1000Smith) reported
@virginmedia Still awaiting the ongoing issue we have that has now been going on for a week and a half now.We have spent over four hours on the phone already with phone calls not being returned. Your service is absolutely unacceptable having been with Virgin for over ten years!!