Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town
|
Total Blackout | 15 minutes ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Total Blackout | 4 hours ago |
|
Croydon
|
Internet | 4 hours ago |
|
Barking
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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SD KATO (@D2SDKATO) reported from Barnet, England@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy
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Chi Lord (@RevdChi) reported from Hillingdon, EnglandSo disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Nigel Pearce (@nigeljcp) reported from Barnet, EnglandVery disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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Andy Coldicott (@andycoldicott) reported from Enfield Lock, England@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x
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Jonathon Lisseman (@Jonathon73) reported from Richmond, England@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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Nicole Mezzasalma (@Nica) reported from Croydon, England@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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Eamonn Curran (@EamonnCurran2) reported from Ealing, England@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Richard Howell (@richardhowell20) reported from Spelthorne District, EnglandSo, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Sandip Kataria (@katarias) reported from Watford, England@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice
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martinoxley (@martinoxley) reported from Richmond, England@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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The Chief (@AndyGixxer46) reported from Bromley, England@virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.
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Paul and Sir Fluffy Watson (@Praeceps69) reported from Hounslow, England@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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Nick (@NickO_L1805) reported from Richmond, England@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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Jenny Illmann (@JennyIllmann) reported from London, EnglandLately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Jonathan Kelly (@JKBartsHeart) reported from Kensington, England@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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SD KATO (@D2SDKATO) reported from Barnet, England@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude
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Hugh Scantlebury (@HDPMS) reported from Kingston upon Thames, England@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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Martin Phillp (@PlexNetflix) reported from Camberwell, England@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.
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SD KATO (@D2SDKATO) reported from Barnet, England@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Coleman (@elisabeth1sarah) reported@virginmedia The fault is your company is incapable of coming and repairing a broken cable.
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HAL 9000 (@HAL9000Machine) reportedLove getting cold calls from @virginmedia and going through loss of details before they just hang up whilst looking into a Black Friday deal for me. Guess there wasn’t any deals going. Glad I’ve been with you for 11.5 years.
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Wayne (@waynec40) reported@virginmedia Are you saying I just stay on that page or have to sign in
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Sarah Coleman (@elisabeth1sarah) reportedNo contact was made to say there were issues and the work wasn't going to be carried out. We contacted @virginmedia 10 days before to check it was all in hand and we're told it would be complete. Day before, text message to say that the appointment was going ahead.
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MikeP (@mrmikepye) reported@virginmedia I am trying to cancel a appointment with a technician as guidance says I can by logging in. I can change time but not cancel. Please help.
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Sarah Coleman (@elisabeth1sarah) reportedAnyone else having major issues with @virginmedia? We've had to wait 6 weeks (and move out as we work from home and have no phone signal for hotspots) for a cable repull for them to not show up (3 times).
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JoT (@josieturnups) reported@virginmedia No they didn’t he was so rude and aggressive towards me and just laughed at my situation I have my eviction notice
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Derek Douglas (@pye1903) reported@virginmedia Quick enough to take a bill but never quick to fix it,
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H (@Nithandro) reported@virginmedia Status check showing no issues in my area, but issues with my hub. Says 21 devices having issues connecting to hub. All day had this, how can I i fix?
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Sarah Coleman (@elisabeth1sarah) reportedHow long do they expect us to stay customers and pay an absolute fortune for a service that's not being provided, being fixed or even a minor priority on their list? @virginmedia, I want answers! When will you be capable of doing your job?