Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/18/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Southwark, Islington, Harringay, Croydon, Hounslow, Hackney, Paddington, Poplar, Barnet, Ilford, City of Westminster, Newham and Hayes.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomSouthall Total Blackout
United KingdomSouthwark Total Blackout
United KingdomIslington Wi-fi
United KingdomHarringay Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Hackney, England

    @jonwensley @virginmedia Just wait until you try to cancel!

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • soguerinet Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Bushey Heath, England

    @virginmedia I would have assumed that would have put a larger team on it if it’s an area issue

  • stefyroma81 stefy roma (@stefyroma81) reported from Barnet, England

    @pengelly_amy @virginmedia Having the same problem,although it seems no outage is going on in my area

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    @virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!

  • Purp_Amethyst Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • stefyroma81 stefy roma (@stefyroma81) reported from Barnet, England

    @virginmedia It's a wireless connection. I have tried to contact the customer service, unplugged all cables and restarted the router but nothing seems to work

  • afcvicki Vics. 💙 (@afcvicki) reported from Hackney, England

    @virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Johnwilmans John Wilmans Photography (@Johnwilmans) reported

    Even when @virginmedia are wrong they just wear you down with incompetency that you end up paying just to make it end. Great work guys.

  • Emma_A_Webb Emma Webb (@Emma_A_Webb) reported

    @virginmedia @MaxAnth24400982 No service updates. Says everything is fine, when it clearly is not working at all. All avenues to fix it have been explored our end. This is really unacceptable.

  • duranie1000 MeddazzaDuranie (@duranie1000) reported

    @virginmedia I’m trying now - this is appalling service for a new customer. I’m tempted to cancel and go with a different provider if you can’t even deliver my hub when requested

  • TKMarx carl (@TKMarx) reported

    @virginmedia your phone lines are busy. You chat says your too busy and too phone up in a circle of wasting my time. Your webpage complaint system deleted my complaint. All I want to do now is quit and try a company that might not be so terrible.

  • PyrionFlax PyrionFlax (@PyrionFlax) reported

    just had a thrilling live webchat with @virginmedia and they told me that this ongoing problem with signal to noise is MAGICALLY going to be fixed TODAY! what are the chances?!?!?! they then signed off and I can't ask them any more questions. you guys are actual clowns

  • davidbyatt David Byatt (@davidbyatt) reported

    @virginmedia Apparently there is “intermittent signal issues”. No ****!

  • ashburtongrovec Chris (@ashburtongrovec) reported

    @virginmedia Ah yes I can see it says there are issues in this area being looked at

  • duranie1000 MeddazzaDuranie (@duranie1000) reported

    @virginmedia Well can you help or not?? This isn’t good enough - I selected sat 29th for delivery, got an email apology that it was moved to today and now I’ve had no information. So what do i do??

  • Johnwilmans John Wilmans Photography (@Johnwilmans) reported

    @virginmedia I have been. 2 letters. And 2 lots of 45 minute + phone calls to your service centre. No help what so ever. I’ll just pay the money I don’t owe you to make it all stop. So I’m basically paying for 12 months + of crap service and the incompetence of you not reading your mail.

  • davidbyatt David Byatt (@davidbyatt) reported

    @virginmedia Nope. Just tells there is a problem and to check back in 24 hours!!!! But this has been going on for months. Had nothing but an unreliable service from virgin since I opened my account in 2018! It’s shocking. But no other providers in our area for fibre. So stuck with jt.