Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Croydon, Newham, City of Westminster, Hackney, Richmond, Wembley, Southwark, Harringay, City of London, Poplar, Kingston upon Thames, Streatham and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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Sam Blackmore
(@FaintVlogger) reported
from
Harrow Weald, England
Big up @virginmedia gone down in the Harrow area...
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Glad I'm not working from home today, @virginmedia broadband down again 😒
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew newsham
(@newsham_1992) reported
@virginmedia I would appreciate someone contact me, rather than having to go on social media as a last resort to try and get some help! It is ridiculous!
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Kimberley K
(@Kimberley00123) reported
@virginmedia Hi. I’m getting bills from Virgin Media O2. How do I stop this? I don’t even have anything with an O2 sim in. I think the sim was part of a sign up at some point. Can you help?
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Kunal Patel
(@Kpatelofficial) reported
Trying to get my mobile number ported over to @02 @virginmedia from @VodafoneUK called yesterday was told 24h. 36 hours later and 2 x 21 minute calls later asked to call back. Please do not use them - I going to cancel my virgin internet too! Ridiculous
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alexgale77
(@airboredom) reported
@virginmedia @RodRapid1784 How to patronise, alienate and upset your customer all in one go. That’s quite some feat. Nothing to be proud of. Virgin Media - Missing the mark all of the time. 👌
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G 🏴🇭🇰20/20 ❤️
(@GeraintHK) reported
@virginmedia Hi Resolutions, Thanks for the email back - just to highlight the inconsistencies in dealing with Virgin Media, please see the attached screenshot of an X post I made about my experience of trying to resolve this. I followed all the options to renew that were easiest to me, then I sucked it up, and called the call centre when simple features failed. I have not heard back from your X team, I remember having to do this before the last time I had an issue. What is outstanding is what an average customer has to do to stay a customer of yours. Virgin are absolute time bandits to both the customer, and themselves; it's truly astonishing. In summary, after dealing with this situation with Virgin, I have three options depending on which call centre, method I use to try and resolve; Option 1 - accept a 50% increase (Cebu deal) Option 2 - accept a 125% increase (North England deal) Option 3 - accept the same rate, but resubscribe to the channels I had previously cancelled (London? deal) Well, none of these options work for me albeit I will be updating my X post shortly to include the third offer, from the Virgin team after more time has been spent by both parties, when a simple working click option to see my options from my account could’ve saved us a lot of time. For the record, I don’t wish to cancel just extend; why do we have to go through this each time I renew my contract, it's ludicrous and so frustrating. I am not going to accept the first two options proposed, they don’t even align with inflation and would ultimately cost Virgin more, especially if I simply re-subscribed post the hassle of returning equipment. The serious part of this complaint is that this is no way to treat customers that are happy with the service provided?! Best, Geraint
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J. Russell Manson
(@SwanlykGB) reported
@virginmedia Worst customer service and web app I’ve ever experienced. Will post videos of my experience soon. Can’t believe this is a tech/media company ¯\_(ツ)_/¯
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Audere Est Facere
(@RobRollin2) reported
@virginmedia i swear, 8 years with @VodafoneUK not one issue, then you promised me bells and whistles and in the first 12 months I have a list of issues. Roll on end of contract. You are utter garbage @virginmedia GARBAGE.
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Daniel Picciau
(@DanielJPicciau) reported
Anyone else having a network outage with virgin media fiber? Not sure if it’s just my street having an issue or if it’s an issue for everyone. @virginmedia
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PJ77
(@PJ7719) reported
@GordonMcRae2 @virginmedia Hi Gordon, was with Virgin for 20 years, saw family constantly get new and better deals as new customers, I decided to leave when I wasn’t offered anything to lower my bill, moved to Sky, monthly payments are about £30 cheaper now, better service and more channels
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Tony 8 toes
(@Tony_C_Croft) reported
@ben_benjamin3 @virginmedia Same old same old, I left Virgin Media when moving, they tried increasing price by over 40% as it was a new address, even though the same service provided, either they are scammers or their staff don't know what they are doing.