Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Camden Town, Wembley, London, Poplar, Harringay, Croydon, Hackney, Islington, City of Westminster, Ealing, City of London, Southall, Fulham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Camden Town |
Internet | |
| Wembley |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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John Smith
(@Temple64Sybil) reported
from
Harrow Weald, England
Feel like killing someone, Virgin Media gone down again while watching football so missed second half, total ******* bollocks. Fuming.
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Elise Tapper
(@elisetx) reported
from
Barnet, England
@virginmedia your service is AWFUL!! Been cut off twice and my problems are still not solved 😡
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SUPPORT DEBENHAMS WORKERS
(@DebenhamsStaff) reported
@alanfair12 @jamiebyrne330 @rtenews So explain to me how a €3m fund for education is supposed to help us when those resources are already available it’s an absolute insult on this been many times when virgin media picked up a story and RTE didn’t even though RTE where there
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Chrysha, 🇪🇺🇬🇧🇵🇱🇫🇷🇩🇪🇮🇪🇺🇸😷🕷
(@chrysha22) reported
@MichaelRosenYes @virginmedia If you’re an Arsenal supporter, maybe they’re just being humane? Seriously, tried most internet/phone providers (apart from Sky who I would never, ever give money to), ended up back with BT, they sort out problems quicker than anyone else, but you have to negotiate a good deal.
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Alison Winstone join a Union
(@AlisonYoga1) reported
@MichaelRosenYes @virginmedia I got over £300 taken off me an OAP by the scummy @virginmedia V V V bad company
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Arvind Jadwa
(@arvindjadwa) reported
@MichaelRosenYes @virginmedia I had nearly 8 weeks of almost non-stop problems with Virgin, both TV and internet. Piss poor CSU, engineers talking thru heir backsides. I just changed over to Sky in the end. P.S. I'm still waiting for compensation.
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Majid Hussain
(@cricket_maj) reported
@MichaelRosenYes @virginmedia They're the worst.
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Dr Sarah Barnard
(@SarahBarnard20) reported
@MichaelRosenYes @virginmedia When I cancelled my contract with them (ages ago) they gave me such a hard time about it. Easier to break up with a boyfriend! The whole thing just underlined my decision to cancel the contract. Wouldn't ever sign up with them again. X
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scott poat
(@spoaty76) reported
@MichaelRosenYes @virginmedia Virgin tv down every day in Bedhampton!!!!!!! FFS
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StuartF
(@stuartf100) reported
@virginmedia My son has just received quick start Broadband but no internet and can't get through through on phone, been on hold for 8 hours Help me get this sorted ASAP or he's canceling his service
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loz m wear a mask
(@lozhbd) reported
@MichaelRosenYes @virginmedia Never-not a Branson product that f***s you over. Simply unbelieveable-aaargh
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StuartF
(@stuartf100) reported
@virginmedia My son has just received quick start Broadband but internet isn't working and can't get through through on phone, been on hold for 8 hours Help me get this sorted ASAP or he's canceling his service