Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Kensington, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 28, 10:38 AM GMT+1.
- Internet (57%)
- Wi-fi (19%)
- Total Blackout (9%)
- E-mail (8%)
- TV (6%)
- Phone (1%)
The latest reports from users having issues in Kensington come from postal codes W11 and W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 3 hours ago |
|
Hammersmith
|
Internet | 17 hours ago |
|
Hammersmith
|
Total Blackout | 1 day ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
2 days ago |
Nearby cities with recent reports
34 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
-
Edward Baran (@edward_baran) reported from Kensington, England@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
-
MoMo (@ImaginaryCard) reported from Hammersmith, EnglandNothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
-
Shaz (@Housewife6) reported from Hammersmith, England@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
-
Asad Moghal (@AsadMoghal) reported from Kensington, England@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
-
reme campos (@remecampos) reported from Kensington, England@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
-
Priya🦋 (@sayitrightltd) reported from Kensington, EnglandHey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.
-
Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
-
helena (@hdl_dl) reported from Kensington, England@virginmedia how long is tv and broadband going to be down today in the Kensington area?
-
Stephen (@stephen_09) reported from Hammersmith, England@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
-
Hadi Taheri (@persianuk2017) reported from Kensington, England@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
-
craig crawford (@craiginmotion) reported from Kensington, England@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
-
Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
-
Foodwise Woman (@FoodwiseWomen) reported from Kensington, EnglandI’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
-
Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
-
Catherine Gull (@catgull) reported from Kensington, England@virginmedia what is going on with the network. No service!
-
Robbie_Spice (@RobbieSpice89) reported from Paddington, EnglandSo after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
-
Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
-
Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
-
mags (@margarethines1) reported from Kensington, England@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve1968mills (@steve1968mills) reported@alisterrussell @PeteUK7 @virginmedia Please name the company - service like that would encourage people to use them.
-
Clive Edwards (@footymarketer) reported@virginmedia @PeteUK7 This is actually atrocious, both the initial mistake and this poorly worded, lacking in true sentiment, reply. Your system failures are not what this poor chap wants to hear about. Branson should be looking at his licensing agreement with the clearly inept organisations behind Virgin Media.
-
Bern 🏴 (@KeithClarke1) reported@JamieGBarry @virginmedia I managed to negotiate a pretty good deal with Virgin. Not quite a new customer deal but pretty good.
-
Gary George (@Gazmac92) reported@Billymawa @PeteUK7 @virginmedia BT did this to my mam when my dad died and when they after the third time of her telling them he died they asked if he needed an ambulance. Don’t know why they thought her first reaction to him going into cardiac arrest was to cancel the internet not save his life.
-
Jake Smalley (@JakeSmalley22) reported@JamieGBarry @virginmedia Hello. I had the exact same. Let the contract end. Give the box etc back. Then sign up as a new customer. Mines gone from 69 wanted 120 now as new customer it's 26.99. I had new box with 3 days pal
-
F’real (@itstrisha_innit) reported@JamieGBarry @virginmedia Call them and threaten to leave. The Retention/Sales Team will cut you a deal. But don’t get sucked into taking the VM movie bundle - the movies they offer are crap.
-
master P (@mastersdog) reportedI had the same problem with @skybroadcasting and left to join @virginmedia early this year.
-
Mike Hill (@mikmikemicky) reported@PeteUK7 @virginmedia That's bad. When my dad died, a company who's bill didn't get paid even offered to be executor's in his estate?
-
don’t stand still 🥸 (@ohisaymatron) reported@JamieGBarry @virginmedia Can never understand why they don’t proactively get customers to sign new contracts with decent rates. Always have to **** us around and piss us off.
-
Pete 😷 #COVIDisAirborne (@PeteUK7) reported@virginmedia I don't want private communication with you - I don't want you to try to appease me as an individual but actually go and look into your systems, see how this can happen and deal with bereavements professionally. Look at the feedback. People are enraged by this kind of thing and it's entirely solvable at your end. Get somebody senior at VM involved. If you fix the system - you ensure my mum doesn't get more emails from you. But when you say 'to ensure everything is correct' - it clearly isn't.