Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Southwark, Hackney, Harringay, Croydon, Harrow, Ilford, Kensington, Wembley, Poplar, Southall, Northolt, City of Westminster and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hampstead |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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DvnBrxtn
(@devanHD) reported
from
Lambeth, England
Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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APM External Affairs
(@APM_Stephen) reported
from
Camden Town, England
It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"
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Marc
(@MarcJTaylor) reported
from
Tottenham, England
@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal
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Darren Woodward
(@woodywatford) reported
from
Croxley Green, England
@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.
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John Dunne
(@Jdunne9407uk) reported
from
Merton, England
@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
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Lulu
(@lulumr) reported
from
Ilford, England
@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Br1t 2000
(@Br1t2000) reported
@virginmedia Seems u have a network problem as lots in my road having the same issues
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Wullie Oliphant
(@OliphantWullie) reported
@virginmedia Terrible and we had no internet ....AGAIN for most of the morning. I'm a technophobe and finding it difficult to respond to texts and prompts. All we want is a reliable service. If it's US could you please arrange for an engineer to visit? Ta.
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mohammed idris* 19 *
(@Idris_HHZ) reported
@KirstyLFC1892 I take it back. Wasted an hour of my life without resolution @virginmedia
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lolkaye
(@lolkaye) reported
Virgin media 'help line'!!! What a joke. Reported a fault on our landline yesterday. Was told an engineer would be here today between 4pm and 7pm. No-one arrived. Spent the next 2 hours getting through.
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Alex
(@realex_8) reported
@mikeybhoy11 @SkyHelpTeam @virginmedia It’s so frustrating - main box, no problem and works like a dream. The mini box is a total pain in the backside.
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Anth Young
(@AnthYoung83) reported
@markbradley1986 @virginmedia Its mad, never heard a bad word about them until I've got it and now I'm worried about my future with them.
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Sara
(@sir_madam_blody) reported
@virginmedia OMG! This is my problem! I call any number and no one can find my file. It is not there no one can do Anything. There is no supervisor or manager or someone who can do something about this? You have to be able to do something.
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Stu Williams
(@juliestuartand1) reported
@virginmedia Don't want to call you as you don't have enough customer service agents to answer the lines. Never been so frustrated before with an organisation. A forum is not going to help. I'm cancelling my direct debit. Can I have the full details of the ombudsman you use
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Circadian
(@reptkeu) reported
@virginmedia Are you serious?? You keep pretending to help. Hahaha. Useless broadband, useless customer support. Last time we ever use #virginmedia
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angela mckenna
(@ang21din) reported
@virginmedia the worst customer service I have experienced. Told package was one price accepted that then found out they had cancelled one of the tivo box sets. Now the same package is £20 more for my two box sets. Getting nowhere with virgin media over the telephone and on chat.