Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/19/2026 05:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Stepney, London, Hackney, Hammersmith, Bromley, Croydon, Watford, Hayes, Beckenham, Chigwell, Wembley, Camden Town, Poplar, Harringay and Fulham.

Loading map, please wait...
City Problem Type Report Time
United KingdomStepney Total Blackout
United KingdomStepney Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work

  • DJSemo DJ SEMO 🍦 (@DJSemo) reported from Hillingdon, England

    Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • peppernpig9 kim lawrence (@peppernpig9) reported from Croydon, England

    @virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!

  • SwLondonFist SWLONDON-FIST #BBBH #WELHORNY (@SwLondonFist) reported from Lambeth, England

    @virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN

  • danjpadgett Dan Padgett (@danjpadgett) reported from City of London, England

    @virginmedia probably, no defenitely, the worst customer service I have ever experienced. 4 hrs on the phone over 2 days, transferred unknown number of times and hung up on twice and still no result.

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Hackney, England

    @laurakaykelly @virginmedia @virginmedia are terrible in every single respect, interacting with them is far and away the worst customer experience I've ever had

  • funsizeAllie Allie Anderson (@funsizeAllie) reported from Enfield Lock, England

    @virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.

  • alanandline Alan Wheeler (@alanandline) reported from Richmond, England

    Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers

  • salvatorRosa Bob Hawkins (@salvatorRosa) reported from Bromley, England

    Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal

  • Emmajones79 Emma Jones (@Emmajones79) reported from Kingston upon Thames, England

    @virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    @virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls

  • ONI_Assassin Adam Jamal (@ONI_Assassin) reported from Hammersmith, England

    @virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

  • PBouhlel Pooja Davé (@PBouhlel) reported from Harrow Weald, England

    @virginmedia @virginmedia @virginmedia words cannot describe my frustration at your despicable customer service. I have been a loyal customer for 6+ years The way I was treated was outrageous, close to losing a customer, please contact me ASAP

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mizunoirons excuse me (@mizunoirons) reported

    @virginmedia hey virgin media. Any updates on this broadband outage?

  • EASY0NTHEPEPSI Fuller Go (@EASY0NTHEPEPSI) reported

    Is @virginmedia down?

  • stuarthardman Stuart Hardman (@stuarthardman) reported

    Pretty sure this is the final straw with me and @virginmedia constantly poor connection that is nowhere near what I pay for and now completely down. Just need toob/@CityFibre to get their network in and off I go.

  • 08unknown04 🤫 (@08unknown04) reported

    @virginmedia plz fix the damm internet issue you donuts. I’ve spent an hour wasting my time thinking I had a faulty box.

  • djwent djwent (@djwent) reported

    @virginmedia is there a problem with broadband in Bournemouth BH9?! Internet isn’t working despite 2 router restarts and can’t log into account. thank you.

  • EASY0NTHEPEPSI Fuller Go (@EASY0NTHEPEPSI) reported

    @NickBruzon @virginmedia Yeah seems to be a UK wide outage

  • avantika_sweety Ävåñtîkā Sòód Âñūpäm (Avi) (@avantika_sweety) reported

    @virginmedia is there internet speed issue in Pontypridd today? We have switched on off multiple times and here I tweet you with my mobile network as we can’t open even your website for help. Could you provide any solution?

  • 2eyesiain Iain Blair (@2eyesiain) reported

    After days of intermittent problems in the Bournemouth area @virginmedia is down so bad I can’t even log into their site via 4G for a status update. What was that price increase for again?!

  • lownotesrus Isabel Leah (@lownotesrus) reported

    @virginmedia I hope you are fixing the outage ASAP. I have work to do that needs the internet, I need to work from home today....your service is a joke as no comments or updates only blank screens and silence.

  • gaz_78 Gareth Davies (@gaz_78) reported

    @virginmedia hi internet down in BR3 website also down so can’t check status - it’s half time so this isn’t ideal. Any idea when it will be back up? Thx