Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Hackney, London, Watford, Hayes, Beckenham, Chigwell, Wembley, Camden Town, Poplar, Harringay, Fulham, City of Westminster and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Katie Bolton
(@katie_b72) reported
from
Islington, England
@virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia Thank you I have already made a compliant about tosin. Awaiting your best customer services colleges to call me and convince me why I should remain with you. Where new customer get a better service then a loyal one.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins
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55factory
(@55factory) reported
from
Tottenham, England
VIRGIN MEDIA are stealing money from accounts. Last week @virginmedia stole £150 from an account, they are now avoiding paying it back EVEN after accepting the mistake. They have gona as far as to just not take a call, never phone back and bypass the customer
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Charles Kelly
(@cllrcharles) reported
from
Borehamwood, England
Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mesarahmcb
(@SarahBrown36) reported
@virginmedia A transfer of responsibility form that I sent in. I was emailed to call you to confirm some details. 3 1/2 hours 4 representatives then I got cut off. I’m not a happy customer!
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Nadia 🤦🏻♀️
(@nadiacruikshank) reported
@VirginMediaIE 4th time unplugging the virgin media box today, Netflix not working, on demand not working. No customer service. You’re stealing my money NO SERVICE
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Barbara Gibson
(@BabsGibson) reported
@virginmedia Bath. Have checked no issues. Been through diagnostics twice using phone. offered screen to book engineer appointment - won't let me book
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🐣
(@ayeshaaxa) reported
@virginmedia Yodel unfortunately don't seem to be of any help apart from providing me the scripted update of 'today by 9pm'. I've tried phoning them and you can't speak to a human. Beyond disappointed- could have gone with any other provider and it would have been sorted by now.
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Del
(@moonburger76) reported
@virginmedia why does it take so long & so much hassle to contact you guys when all I want to do is change my current package? Absolutely shocking customer service.
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Jade Lyndsay
(@Jade_jellybaby4) reported
@virginmedia I've made countless phone calls as it is, and apparently its "all up to standard" but clearly it's not working which is why I've taken to social media - in order to get a reasonable response
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Sally Marquiss
(@sally_marquiss) reported
@virginmedia Not good enough, we are paying for a service and can’t get any indication of when it will be restored. Hope you are refunding customers for the period it is down.
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Michael Parsons
(@Parsonator) reported
@AntsWoolnough @virginmedia I had the same issue, 4 hours on the phone and 2 whattsapp chats before I could get disconnected
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Mark Edmunds
(@markyed) reported
@virginmedia I’m getting fed up now my broadband is down again and has been playing up all day I’ve done a check via the Virgin web page and always tell a me nothing is wrong so why am I not getting a stable service? I’ve done everything rebooted my system checked on line
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Sally Marquiss
(@sally_marquiss) reported
@virginhelp @virginmedia The online help isn’t working. It’s obviously not an issue with just ours as large areas of the city are down.