Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 11/25/2025 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Ilford, Hammersmith, Newham, Hackney, Watford, Woodford Green, Bromley, Southwark, Harringay, Epsom, Wandsworth and Feltham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London Wi-fi
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomIlford Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • K9Reggie Reggie The Dachshund (@K9Reggie) reported from Walthamstow, England

    Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔

  • PeterCSK Peter Kirby (@PeterCSK) reported from Islington, England

    @virginmedia why no statements or comment about you service outage. Unacceptable.

  • jelenaculum Jelena Culum (@jelenaculum) reported from Camden Town, England

    @withnail69 @virginmedia Probably not and will fix it at some point next week

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

  • stevebuzzpearce Steve 'Buzz' Pearce (@stevebuzzpearce) reported from Camden Town, England

    @GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.

  • DepravedAcid Depraved Acid (@DepravedAcid) reported from Hounslow, England

    @vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.

  • 1FatKev Kevin Killoran (@1FatKev) reported from Hackney, England

    @virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    Since I've signed up with @virginmedia I've add nothing but issues. Starting to regret my decision to go back with them 😡😡😡😡

  • 1FatKev Kevin Killoran (@1FatKev) reported from Hackney, England

    @virginmedia customer service is shocking, no Broadband or TV and when you call to find out an update you get a recorded messsge “Sorry lines are busy please try later” or try another service provider.

  • rbdavis Rob Davis (@rbdavis) reported from Islington, England

    @virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

  • sujii_shah Sujal Shah (@sujii_shah) reported from Kensington, England

    First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡

  • TopWhiskies TopWhiskies (@TopWhiskies) reported from Hackney, England

    @virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...

  • mischawatson Mischa Watson (@mischawatson) reported from Hackney, England

    Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏

  • cholten99 David Durant (@cholten99) reported from London, England

    The page on @virginmedia that should show me why my broadband is down - is also down...

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • LifeOfTy__ LifeOfTy__ (@LifeOfTy__) reported from Enfield Lock, England

    @virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

  • pantsant ANT (@pantsant) reported from Camden Town, England

    COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE

  • Storkybird SUE ROSNER (@Storkybird) reported from Ilford, England

    Appalling service from Virgin media. Internet down in our house since Thursday - appalling customer service and still no internet after 4 days.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LouJohnstone10 Louise Johnstone (@LouJohnstone10) reported

    @virginmedia Not been able to offer me a suitable deal? Lmaoo. I’ve already got an extortionate deal, I rang to see if I could get my costs down and got told I had to pay more. It’s disgraceful. I want to cancel but I’m stuck as I don’t have £120 to pay. Shocking service

  • rincewindrunnin JP (@rincewindrunnin) reported

    @virginmedia I’m just gonna move to sky. It’s cheaper and can’t be any worse service.

  • nicky_blay Nicky Blay (@nicky_blay) reported

    @MoneySavingExp ive been with Virgin Media 20 years+, out of contract & have tried to negotiate on price to no avail. The a/c is in my name. If I cancel my contract, can my partner sign up as a new customer? We do not have a BT phone line & can’t have new cabling so feel tied.

  • kchawla81 Meet Moneyman Kapil (@kchawla81) reported

    @virginmedia Here is proof btw, and still I’m told today that this is not acceptable method to cancel contract and so my notice period effectively starts all over again from today, shocking!

  • MannyMann R. (@MannyMann) reported

    @virginmedia It’s up and down in a matter of minutes. Support won’t care if it’s working by the time you eventually get through

  • kevinjohnnolan Kevin Nolan 💙🌈 🇺🇦 (@kevinjohnnolan) reported

    @virginmedia What is happening in DA9 9G area - no live tv ? Called your “helpline” and was told it is my box and sending an engineer tomorrow- spoke to my neighbours and several have exactly the same issue so unlikely to be out box #nothappy

  • AkzBooggie__ Akeem.Hive🐝 (@AkzBooggie__) reported

    @virginmedia I’ve checked already and it’s says service fine. So why is it that my box is flashing green

  • SpaceNerd_MK2 SpaceNerd (@SpaceNerd_MK2) reported

    @virginmedia I have the app, seems very basic. I want to change my security password that I use when I ring up and the memorable that helps you remember the password, since it was all changed when I was hacked but haven’t be able too and person who sent who I spoke to on the phone never 1/2

  • ClarkLDH Liam Clark (@ClarkLDH) reported

    @virginmedia Thanks. Unfortunately that's a bot and can't seem to help either. It just keeps asking me the same question. Thanks

  • KirstR92 Kirsty Rudd (@KirstR92) reported

    @virginmedia will I get compensation for the intermittent service I have received for weeks? It’s not due to be fully working until 14th March …. Am I expected to pay a full bill for half a service ?