Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Greenford, Hackney, Harringay, City of London, Paddington, Hounslow, Feltham, Hayes, Croydon, Newham, Ealing, Poplar and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Greenford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
Guess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia My Broadband service is not working since morning @ IG6 1JD
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Gwyn Evans
(@GwynforLaw) reported
from
Harrow Weald, England
@virginmedia please tell me why I shouldn't cancel my (rolling) contract with you? Area-wide (Area 21) intermittent outage interrupted my conference and then court cross-examination today more than once. *Warning to lawyers*. Mercifully I was able to get to @TanfieldLaw by 2pm
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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full moon
(@russjhicks) reported
@virginmedia ever since I joined virgin media, one of my paid features has never worked. 3 months on , nobody will fix it for me. You failed your own code of practice as my complaint has gone unanswered, virgin refuse to escalate it to the resolution centre. Who will help me 😢
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James Keary
(@JamesKeary4) reported
@virginmedia how poor is your customer service I’ve been waiting nearly a month to hear back from you.
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Marina Gange 🏴🇪🇺
(@mazj_uk) reported
Hi, @virginmedia You've removed the YouTube channel on TiVo boxes and directed viewers to the app which doesn't open, just stuck on loading. Box rebooted, network connection 100+mb and network diagnostics all ok. What's happening? The channel service was brilliant.
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Corinne
(@cchurn22) reported
@virginmedia does your customer services ever reply to messages? Our phone line has been accidentally cut off! You told us we would be reconnected in 48hrs! That was nearly 3 weeks ago! Your CEO doesn’t even reply to messages!
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Afi
(@r88afy) reported
@virginmedia I’ve been having broadband issues all day and all i get from the customer service department is “you have a system issue” and they BLOODY HANG UP THE PHONE ON ME!
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Christine
(@Henrys_Mummy) reported
@virginmedia Please confirm again my account has been cancelled. I cancelled the day after taking out the service. Had confirmation over the phone by Anna that the account has been cancelled. However, received an email tonight saying my equipment will be delivered tomorrow??
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TheRealKatster
(@TheRealKatster) reported
@virginmedia When you say ‘capped’ how do I know how much mine will be? Also I suggest some training for your customer service personnel. This has caused me an unnecessary amount of stress over the last two days.
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Andy Davies
(@andyd790) reported
@virginmedia hi just went onto your text help service after failing to get a response on the phone. I have waited for 52 mins and you sent me 169 texts which just asked if I wanted to hold or leave. I got the message now and left. @virginhelp @virginmedia
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Ryan Rooster
(@RyanRooster) reported
@virginmedia This is my third time messaging, the broadband has been down all afternoon the call centre hasn’t been a help, we are still waiting for a call back and now I’m not been responded to on here. So if I could get some assistance that would be great.
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Ric Priestley
(@RicPriestley) reported
The saga of @virginmedia continues. not got anything resolved and nearly 3 weeks since I started trying to find out about my partners tariff i still dont know how much to pay. To top it off making a complaint isnt possible because you cant get hold of any details. #laughable