Virgin Media Outage Report in Kensington, Greater London, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Croydon, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, City of Westminster, Newham, and Enfield Town.

City	Problem Type	Report Time
London	Internet	18 minutes ago
Wandsworth	Internet	2 hours ago
Hammersmith	Internet	9 hours ago
Southwark	Internet	10 hours ago
London	Internet	12 hours ago
London	Internet	13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Daniel Hillman (@hillmandan) reported 3 minutes ago from Bromley, England

  @virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke

• 
  LORYN (@thisisloryn) reported 5 minutes ago from Croydon, England

  @virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??

• 
  Fiona McSorley FCCT (@Fifimc60) reported 7 minutes ago from Croydon, England

  @virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??

• 
  Everest, Sam (@MrCADwiz) reported 11 minutes ago from Bromley, England

  Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.

• 
  LORYN (@thisisloryn) reported 12 minutes ago from Croydon, England

  @virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.

• 
  Matthew90 (@MattyCPFC) reported 15 minutes ago from Croydon, England

  @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

• 
  Richard Perkins (@anurbanpastor) reported 16 minutes ago from Bromley, England

  Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

• 
  GeorgieCox (@SkyFlier6981) reported 21 minutes ago from Brentford, England

  @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

• 
  Josh (@Jatkins__) reported 23 minutes ago from Camberwell, England

  @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

• 
  Hannah Williams (@flamingnora) reported 32 minutes ago from Lambeth, England

  @CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference

• 
  LORYN (@thisisloryn) reported 33 minutes ago from Croydon, England

  @virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.

• 
  Daniel Hillman (@hillmandan) reported 35 minutes ago from Bromley, England

  @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

• 
  Daniel Hillman (@hillmandan) reported 38 minutes ago from Bromley, England

  Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

• 
  S (@MSROPER10) reported 44 minutes ago from London, England

  @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

• 
  Mit (@mit112112) reported 52 minutes ago from Brentford, England

  @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

• 
  Josh (@Jatkins__) reported 55 minutes ago from Camberwell, England

  I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

• 
  Marco (@marco_dirosa) reported 56 minutes ago from Islington, England

  @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

• 
  Dan (@danpowelldjp) reported 57 minutes ago from Esher, England

  @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

• 
  LORYN (@thisisloryn) reported 58 minutes ago from Croydon, England

  @virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.

• 
  Pippa Moss (@PIPPAaM) reported 58 minutes ago from London, England

  @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chirpy Frances (@chirpyfrances) reported 24 seconds ago

  I rang @virginmedia on Saturday to change my package. Sunday I rang to query it & told them to cancel it. I asked to go back to my original contract & leave April 2023. No I received a new contract & now can't leave until April 2024. This is daylight robbery #VirginMedia

• 
  Mrs W (@miss_chicken) reported 3 minutes ago

  @virginmedia No, there’s still issues with broadband and TV services still.

• 
  Greg Little (@GregLittle89) reported 3 minutes ago

  @virginmedia any problems with internet coverage in Sunderland? Ours has been down for about 30 mins

• 
  Stephen Webb (@stephenwjwebb) reported 5 minutes ago

  Once again @virginmedia broadband is down. I thought fibre was more stable? Luckily I have a Sky connection next door which is always on

• 
  Joe Wainman 🏆 (@WainmanJoe) reported 6 minutes ago

  @virginmedia, is there some planned work in Sunderland or anything because my internet is down currently

• 
  Paul McKigen (@paulmc_96) reported 13 minutes ago

  @GregLittle89 @virginmedia Been down in Scotland for around the same time, no idea why we pay this mob its always down

• 
  Demetri Serepisos (@Demetri_S_) reported 16 minutes ago

  @virginmedia, now over 24 hours with no internet or TV in Southwest London. No service all of Sunday was annoying but now it's Monday this issue has become critical, I can't work work! What is being done to resolve this as your "check status" tool keeps updating with a new time?

• 
  Stuart Key (@StuartKey5) reported 17 minutes ago

  @virginmedia No internet at GL51 all morning. Can't connect to status page or phone version to check it's been reported and being fixed. Please could you acknowledge there is an issue and being fixed?

• 
  mac / macca (@neilmacallister) reported 19 minutes ago from Alexandria, Scotland

  @virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks

• 
  Lee Cosgrove (@TheLeroy81) reported 19 minutes ago

  @virginmedia Broadband issue with an estimated fix time of 3pm. RIP my day off