Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.

City	Problem Type	Report Time
Hammersmith	Wi-fi	11 hours ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	3 days ago
Hammersmith	Internet	3 days ago
Hammersmith	Internet	3 days ago
Hammersmith	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Ralph E. Herrera (@REHerrera) reported 5 minutes ago from Kensington, England

  @virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

• 
  Jose Carvalho (@josethepotter) reported 9 minutes ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  Jose Carvalho (@josethepotter) reported 11 minutes ago from Hammersmith, England

  Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 13 minutes ago from Hammersmith, England

  @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

• 
  CALUM GRAY (@Jo_The_Waiter) reported 15 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 19 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

• 
  Cordell Campbell (@cordellcampbell) reported 28 minutes ago from Kensington, England

  @virginmedia outage in Kensington....again.

• 
  YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported 30 minutes ago from Kensington, England

  They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

• 
  Shaz (@Housewife6) reported 33 minutes ago from Hammersmith, England

  @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

• 
  ALICE AND THE INK (@aliceandtheink) reported 35 minutes ago from Royal Kensington and Chelsea, England

  In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻

• 
  赤羽マイク (@maiku_akahane) reported 36 minutes ago from Kensington, England

  I feel down as my @virginmedia internet.

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 38 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Gabor (@GaborPfalzer) reported 38 minutes ago from Kensington, England

  @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

• 
  Mo-Mo (@ImaginaryCard) reported 39 minutes ago from Hammersmith, England

  @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

• 
  Shaz (@Housewife6) reported 42 minutes ago from Hammersmith, England

  @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

• 
  Edward Baran (@edward_baran) reported 43 minutes ago from Kensington, England

  Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

• 
  Rashid Iqbal ☔ (@Rashidfreed) reported 43 minutes ago from Kensington, England

  @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

• 
  Anthony Payne (@Anthony_Lonres) reported 45 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  MOMO (@ImaginaryCard) reported 47 minutes ago from Hammersmith, England

  @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

• 
  Alessandro Ferrara (@iamAleFerrara) reported 55 minutes ago from Kensington, England

  @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun (@shauny67) reported 9 minutes ago

  @QxPain_ @virginmedia Restart phone then should connect to WiFi ensure it connects to your network then test with opening a browser and running a speed test

• 
  Jags Arthurson (@JagsArthurson) reported 14 minutes ago

  WARNING I've had the dreadful new @virginmedia 360 box imposed on me (Virgin updated box without my consent and wiped all my recordings) With the old (36) box, to go to an alphabetical list of recordings was ONE button press With the 360 box it's FOURTEEN!!! Truly awful

• 
  Stephen Old #FBPE (@StephenOld) reported 14 minutes ago

  @thenorth4theeu @virginmedia I tried to change a few years ago but they made the process impossible. They sent me texts instead of emails and no other providers will deal with Virgin directly. They have just been fined for their poor customer service, I think. They don't even reach basic standards of decency

• 
  Glen Dickson (@Driftinuphill) reported 16 minutes ago

  Virgin Media? Hi tech? Can't resolve a 4 day old broadband problem. Piss poor service. Piss poor communication. Said I'd get email updates but I can't log in to Virgin email. Chancers.

• 
  Dave Wright (@DavidPaintdw) reported 17 minutes ago

  @virginmedia haven’t you just been fined for making it hard to cancel. It’s nearly impossible day 2 still no reply

• 
  Eternal Elneny (@eternalelneny) reported 19 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 20 minute lunch break at 10am. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service.

• 
  ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported 19 minutes ago

  @virginmedia I have more problems with your Virgin 360. When I'm watching a programme that is also being recorded. When I change channel during the adverts and then turn back it won't let me rewind! The old software let me do this from 2017-2026... Why did you remove so many features?

• 
  m a t t (@weyland76) reported 22 minutes ago

  .@virginmedia my TV box will not record anything. Every recording says "recording failed due to a technical issue" but I have no idea what that issue is?

• 
  David Howard (@Geordie_Radgie) reported 26 minutes ago

  @MoneySavingExp I'm in favour of more control (virgin media constantly stiffing me...), but define "inflation". You also need to factor in how the costs - for the specific business and product - are increasing. It would help if govt. didn't keep finding new ways of driving costs up, also.

• 
  fran (@Jolilfred) reported 26 minutes ago

  @LapChallenge The commentators are the worst I’ve ever heard, just talk waffle. Also see more of them than the actual sports. Where’s the options to watch different events? I thought it was an option but doesn’t work for me at all on virgin media annoying af