Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 11/23/2025 20:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Harringay, Croydon, City of London, Epsom, Wandsworth, Southwark, Hackney, Feltham, Watford, City of Westminster, Chingford, Paddington and Enfield Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomHarringay Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • judgarama Sophie Judge (@judgarama) reported from Merton, England

    @virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?

  • kptweetsstuff KP (@kptweetsstuff) reported from Harrow Weald, England

    @virginmedia nobody has rang me back, how can I get someone to contact me please? Having such a bad experience! You also increased my cost BEFORE my new contract even started!

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @stephfriend_ @virginmedia It’s infuriating. They deliberately make you phone as the only way to cancel, then just leave you on hold

  • AddicksGlenn69 PapaQ69 (@AddicksGlenn69) reported from Bromley, England

    @EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.

  • Punkyfsh Louise (@Punkyfsh) reported from Eltham, England

    @virginmedia broadband been down for hours. Can’t get through on the phone, can’t book an engineer online. Status says no known issues. Not sure what else to do?? SE18

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!

  • kptweetsstuff KP (@kptweetsstuff) reported from Harrow Weald, England

    @virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!

  • kptweetsstuff KP (@kptweetsstuff) reported from Harrow Weald, England

    @virginmedia My contract hadn’t even started yet! So I will need to cancel

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • Dusty19646 Martin COYS (@Dusty19646) reported from Hillingdon, England

    Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy

  • Olivia121994_ OD (@Olivia121994_) reported from Harrow Weald, England

    @DanGSells @virginmedia Their customer service is one of the worst things about them, seem to have used covid as an excuse to go awol. Luckily their Internet speed just about makes up for it

  • hooplingkev Kevin F Green (@hooplingkev) reported from Barnet, England

    @virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing

  • chibi_evil chibievil (@chibi_evil) reported from Camberwell, England

    @virginmedia I been sitting in live chat all day wanting to downgrade cos they are are upping prices again and haven’t been able to talk to any one ugh this is stupid I just want someone to help me geeeeeeez

  • danielkemshed Daniel Kemshed (@danielkemshed) reported from Enfield Lock, England

    @virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ironlion888 Michael Carr (@ironlion888) reported

    @virginmedia No internet for a day and a half. Was supposed to be up and running by 4pm yesterday, then 10am today and now no estimate - Doesn’t sound like your engineers have found the problem... Working from home, smashing phone data and struggling to complete the tasks I need

  • T1Karmann Richard Ridgway (@T1Karmann) reported

    @virginmedia We now have a better deal and upgraded from 200mb broadband but it has gone down in speed not up I have got sick of dealing with your customer service they are no help and the speed now is below 80mb before the so called upgrade it was 120-140

  • xcsuhayla su (@xcsuhayla) reported

    @virginmedia If it’s subject to change why give an estimation at all? Why not wait until you have all the necessary information you need and then release an accurate estimation for when issues will be fixed

  • NaomiClifford Naomi Clifford (@NaomiClifford) reported

    @feenixtatt @thisisAlanTurk @virginmedia Same here & what is worse it is ON US to claim for outage >48 hrs. VM said it was a 6 hr fix - so not worth claiming. VM then amends this every few hours. Discourages claims. Should be automatic rebate. BAD BAD BAD

  • SlowCD Slow 🇵🇹 (@SlowCD) reported

    @virginmedia 3 days without internet in the SW9 area isn’t a joke. Your time keeps getting pushed back and back and no clear answers. I ain’t paying a fortune to not have any service. And I’m fed up reading robotic replies by your sales team.

  • ColetteOD182 Colette Orr (@ColetteOD182) reported

    @virginmedia I have tried this twice. They keep saying there is no problem.

  • Aiky4986 Allan (@Aiky4986) reported

    @virginmedia raise a complaint with Virgin media and email me to tell ME to contact someone else within virgin media to fix the issue!? The whole reason of a complaint is for YOU to fix the issues that YOU have caused!

  • _JBingham Josh (@_JBingham) reported

    @virginmedia Is so bad, would not recommend to anyone. Speed tests are fast but you can’t load a website and can’t get any help from their customer services.

  • EMF37967345 EMF (@EMF37967345) reported

    @virginmedia Hi, any updates on fixing the problem in South London (SW8?). No internet since Thursday morning and now saying estimated time is Saturday 10am (started as Thurs 3.45pm...). Would appreciate some info

  • BillyChatfield Billy Chatfield (@BillyChatfield) reported

    @virginmedia Setting up a new contract due to moving home and my current one is about to expire anyway. Then my father was going to set up a new one in the current address so there is 2 customers here that are considering just changing provider due to the lack of customer service