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Virgin Media outages and service status in Kensington, England

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Full Outage Map
  • Virgin Media generated 4 outage signals in the last 24 hours around Kensington, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 14, 1:21 AM GMT+1.
  • 58% Internet (58%)
  • 18% Wi-fi (18%)
  • 12% Total Blackout (12%)
  • 8% E-mail (8%)
  • 5% TV (5%)

The latest reports from users having issues in Kensington come from postal codes W11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

CityProblem TypeReport Time
Hammersmith Wi-fi 3 hours ago
Hammersmith Internet 10 hours ago
Hammersmith Internet 12 hours ago
Hammersmith Internet 15 hours ago
Hammersmith Internet 1 day ago
Hammersmith Wi-fi 1 day ago

Nearby cities with recent reports

Hammersmith

17 recent signals

3 hours ago

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

  • muloongo
    Muloongo Muchelemba (@muloongo) reported from Kensington, England

    @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

  • edward_baran
    Edward Baran (@edward_baran) reported from Kensington, England

    Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

  • hdl_dl
    helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • hodgie_hd
    Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • globalbribri
    Brigitte RicouBellan (@globalbribri) reported from Paddington, England

    Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

  • FoodwiseWomen
    Foodwise Woman (@FoodwiseWomen) reported from Kensington, England

    I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

  • sayitrightltd
    Priya🦋 (@sayitrightltd) reported from Kensington, England

    Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.

  • NickyJBeale
    Nicky Beale (@NickyJBeale) reported from Kensington, England

    @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

  • hdl_dl
    helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

  • Marshall5Sharon
    shoegal (@Marshall5Sharon) reported from Kensington, England

    No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬

  • djbosher
    dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • margarethines1
    mags (@margarethines1) reported from Kensington, England

    @virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!

  • dianaziedina
    Dino (@dianaziedina) reported from Kensington, England

    @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

  • REHerrera
    Ralph E. Herrera (@REHerrera) reported from Kensington, England

    @virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Valak66666666
    Valak (@Valak66666666) reported

    @virginmedia my broadband in my area has gone down 3 times in 3 days

  • Huxleypiguk
    Bob Price - bobsrailrelics (@Huxleypiguk) reported

    And finally, got through, but transferred so another 30 minutes wait. Package sorted but oh my word, @virginmedia sort yourselves out: 1. Employ more first line staff 2. Fix your chat bot 3. Get a catalogue of hold music. The same track over and over again is torture.

  • the_only_abi
    Abby Brown (@the_only_abi) reported

    @BarbaraQCrow @virginmedia I had a good experience with them a couple of weeks ago too! Wanted to cancel as contract ending and prices going up (a lot!), did it via online chat and got same contract for less than we were paying. None of this messing about etc.

  • sjdhatters
    Simon Dennis (@sjdhatters) reported from Aston Clinton, England

    @NUFCdesperado @vmbusiness Ha ha. Some stuff doesn't need writing down. Like the ******* phone number they rang me on!

  • Stephen1494712
    Stephen (@Stephen1494712) reported

    @O2 Unfortunately despite having it dealt with twice, the app is showing the balance being brought forward from the previous month yet to see my own bill properly I have to use your ridiculous VirginMedia login instead of being able to simply use the app as normal. This is waste.

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years

  • bakht_nasir
    Bakht Nasir (@bakht_nasir) reported

    @Virgin @VirginMediaIE @virginmedia Can I say that you are the reason I might start taking anti—hypertensives?? Pathetic service, absolutely useless support team. Its a miracle how you have managed to keep this going for so long. If any lawyers see this, please help me sue them.

  • CaroleWinter
    Carole Winter (@CaroleWinter) reported

    @virginmedia can you answer my call please. Been holding for over an hour. Your website does not resolve my issue of rubbish broadband

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @AsstVirginmedia @princehowl_ This is an automated response. Zoe doesn’t exist. Virgin media is crap.

  • MadeleineEbbs57
    Madeleine Ebbs (@MadeleineEbbs57) reported

    According to The tonight show on Virgin Media now, Immigration is not coming up as an issue at the doors during canvassing for upcoming By-election??? Seriously??? Are people that afraid to speak up? @MalachySteenson