Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	12 minutes ago
Hammersmith	Internet	21 hours ago
Hammersmith	TV	3 days ago
Hammersmith	Internet	4 days ago
Hammersmith	Internet	5 days ago
Hammersmith	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Gabriela Lungu (@GabrielaLungu) reported 2 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Gabriela Lungu (@GabrielaLungu) reported 5 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 11 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  mags (@margarethines1) reported 12 minutes ago from Kensington, England

  @virginmedia why’s you automated payment system not working!!!! 😡

• 
  Dr Andreas Krieg (@andreas_krieg) reported 13 minutes ago from Hammersmith, England

  @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

• 
  Hadi Taheri (@persianuk2017) reported 15 minutes ago from Kensington, England

  @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

• 
  Foodwise Woman (@FoodwiseWomen) reported 21 minutes ago from Kensington, England

  I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

• 
  MOMO (@ImaginaryCard) reported 21 minutes ago from Hammersmith, England

  @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

• 
  Bartosz Zakrzewski (@barfolo1979) reported 23 minutes ago from Hammersmith, England

  @virginmedia @mrslooker Problem continues at E15 2BT. Any advice??

• 
  Milesfiles (@MilesMalaya) reported 23 minutes ago from Hammersmith, England

  @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

• 
  Alex Balfour (@adbalfour) reported 28 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  shoegal (@Marshall5Sharon) reported 35 minutes ago from Kensington, England

  No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬

• 
  lewis genney (@lewisgenney) reported 36 minutes ago from Kensington, England

  @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 36 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Shaz (@Housewife6) reported 39 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  Nesli Shafak (@NesliShafak) reported 40 minutes ago from Kensington, England

  @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

• 
  Mat Morrison (@mediaczar) reported 45 minutes ago from Paddington, England

  @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

• 
  CALUM GRAY (@Jo_The_Waiter) reported 46 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 49 minutes ago from Hammersmith, England

  @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

• 
  reme campos (@remecampos) reported 57 minutes ago from Kensington, England

  @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sinead Nash (@nashs) reported 6 minutes ago

  Thank you @virginmedia for this well timed outage that means I’ll need to need to take my laptop on holiday 🙄🙄🙄

• 
  west witch🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wishful5thinkin) reported 10 minutes ago

  @trapdoor456 @virginmedia Dont touch Virgin, terrible company to deal with

• 
  Mitch Hirsty (@mitchhirsty) reported 11 minutes ago

  @Frugal_ways @O2 @virginmedia Frustrating isn’t it? Now imagine that’s the only way you can actually pay the bill and O2 force you onto a promise to pay to restore service, tell you that you must pay, and it’s still not fixed! (Long story. Disabled, only method I can use is via the app or website) thanks O2🙄

• 
  Darren Danks (@thedazdanks) reported 12 minutes ago

  @virginmedia I’m sure I’m not the only one who doesn’t have their phone next to their hub. What if an elderly customer has phone and hub in separate rooms but need the phone as part of their care and wellbeing. Would your advice still be to just move one of them?

• 
  Croí Na hÉireann (@na_croi) reported 14 minutes ago

  @daphmc_ @Rugby_Scoop @virginmedia Not rattled at all. Any game v The ABs was always at the very best for Ireland a 50/50 game. We could have won that game after being 14-0 down but just left ourselves too much to do after a slow start. Disappointed but not rattled.

• 
  James Durrant (@je_durrant) reported 15 minutes ago

  @coveragechecker @virginmedia Was initially a local outage but turned into someone had unplugged my cable at the exchange and it needed replacing. Sh*t happens, I get it, but to leave someone who pays £1500 a year for a service without anything for a month is plain bad

• 
  Kev (@victor50) reported 15 minutes ago

  @virginmedia if Virgin paid me £5 for every time the wifi went down, I’d be a wealthy man. I am anyway, but not quite enough to sue under the trades description act for diabolical service. Absolutely awful. The new provider can’t get in our area quick enough.

• 
  keith bird (@birdybank) reported 20 minutes ago

  @virginmedia @JiffyRugby i've had an unresolved issue going on with Virgin since March! Supposed to be coming tomorrow at the 7th attempt - Will they finally turm up??

• 
  rob smith (@robsmit54519473) reported 20 minutes ago

  @scripture36 @virginmedia Perhaps try being actually disabled. Instead of a bit slow

• 
  Rachel (@NitonCalling) reported 21 minutes ago

  @virginmedia Is there an issue with your email servers? I’m getting the odd few emails but know I’ve not received others and not showing on webmail either