Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Hackney, Greenford, Harringay, City of London, Paddington, Hounslow, Feltham, Hayes, Newham, Ealing, Poplar and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
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William
(@willbassoumba) reported
from
Camberwell, England
Virgin media is down and I actually have to talk to my family… yuck.
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Cate McLaurin
(@madebycatem) reported
from
Camden Town, England
Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏
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Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Spelthorne District, England
@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
@virginmedia Will it be a quick fix?
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Lusitano71
(@Lisboadolphin71) reported
from
Camden Town, England
@virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Adam H-Matthews
(@AdamHMatthews) reported
from
Camberwell, England
@virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@philclarke0170 Virgin media seems to be the problem
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
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SA Punk
(@michaelsamuels4) reported
from
Hackney, England
@virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?
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BuG$y
(@browngaybitch) reported
from
Harrow Weald, England
Absolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager
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Beth
(@bethcanadian) reported
from
Lambeth, England
@virginmedia I came home to it working so whatever you did to fix it, thank you!
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@BenBryanH) reported
@virginmedia My broadband is down in OX5, your page says it's scheduled to be fixed by 17:55! Working from home is a problem without internet access
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Jamie McLaughlin
(@jjsmclaughlin) reported
@YNWA__1965 @Yazzy_321 @virginmedia Of course, if your actual internet connection is broken there's nothing you can do. Virgin have a lot of problems. I'm no business analyst but I would guess they chuck as many people on their network as it can possibly stand and spend the bare minimum on maintenance.
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Richard Jeremy
(@rjwjeremy) reported
@virginmedia Everyone, just to say that it is true: Virgin Media are terrible and please do not subscribe to Virgin Media. I thought I would give them a chance on moving to Marlow, despite all the poor reviews. The broadband speed is erratic at least, an insult at the price /1
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Angela263
(@Angela2634) reported
@virginmedia yet again you are ****** my bank account of £77.00 for a service of mediocre at best call centre staff uninterested please could someone contact me #pleasetreatcustomerswithrespect
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Harry Staniforth
(@HarryStani) reported
@virginmedia 4) The system you have that doesn’t allow representatives to send simple emails or access account information makes the whole customer experience incredibly poor - we want one point of contact and confidence that the person we speak to has the ability to solve issues. Sort it out
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berry9green
(@berry9green) reported
i am furious about the way that @virginmedia misuses my customer feedback. asking if i'd recommend your company is NOT equivalent to asking if i am satisfied with the engineer's service visit!
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Jamie McLaughlin
(@jjsmclaughlin) reported
@YNWA__1965 @Yazzy_321 @virginmedia I had to go through a lot to debug our home WiFi when lockdown started. The problem turned out to be a Roku dongle remote. It's worth debugging this stuff, if it is a WiFi problem. Trial and error will work eventually.
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Richard Jeremy
(@rjwjeremy) reported
@virginmedia /2 but there is worse. I was persuaded to subscribe to their landline phone service. I have a dial tone on the several phones I have used, but no calls are made, plus I can’t find out my phone number so can’t test it coming in. Calling for help is extremely complex/2
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Bruce 'Cheeky' ***** 🥉🎱🦁
(@shootingbucks) reported
@virginmedia Cheers for the quick reply. Yes, I said to this John, I will phone up Virign myself and ask. Back in the day it used to be, I'm John from Microsoft Windows, my computer says you have a problem with your Windows. I'm sorry John, they're all double glazed, goodbye.