Virgin Media outages and service status in Kensington, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Kensington, including 2 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 7, 2:20 PM GMT+1.
- Internet (52%)
- Total Blackout (20%)
- Wi-fi (16%)
- E-mail (7%)
- TV (5%)
The latest reports from users having issues in Kensington come from postal codes W11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 17 hours ago |
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Hammersmith
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Internet | 23 hours ago |
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Hammersmith
|
Wi-fi | 1 day ago |
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Hammersmith
|
Wi-fi | 1 day ago |
|
Hammersmith
|
Total Blackout | 1 day ago |
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Hammersmith
|
Internet | 2 days ago |
Nearby cities with recent reports
17 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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MoMo (@ImaginaryCard) reported from Hammersmith, England@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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MOMO (@ImaginaryCard) reported from Hammersmith, England@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Gabriela Lungu (@GabrielaLungu) reported from Kensington, England@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough
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Hanieh Vidmar (@haniehvidmar) reported from Paddington, England@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia outage in Kensington....again.
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson
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Robbie_Spice (@RobbieSpice89) reported from Paddington, EnglandSo after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Edward Baran (@edward_baran) reported from Kensington, England@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
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YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, EnglandThey cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes
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Bartosz Zakrzewski (@barfolo1979) reported from Hammersmith, England@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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Brigitte RicouBellan (@globalbribri) reported from Paddington, EnglandVirgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Foodwise Woman (@FoodwiseWomen) reported from Kensington, EnglandI’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike B (@BonesE78) reportedIm sick to death of @virginmedia and their **** service!!! How do I cancel?
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AJ (@The_Broski_Boot) reported@virginmedia The estimated fix time was initially reported to be 6 May at 1pm Then we got told today at 6pm Now it’s back to 6 May at 1pm Surely we cannot be left without broadband and TV until Wednesday? Ref : F012271473
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Oisín (@Usheen1) reported@adrianweckler The question is will their router support modem mode? Virgin media hub 5x is a dud
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Brendan (@sabrevan) reported@virginmedia Please answer the question - what is the reason for the problem?
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Pete Bradbury (@PeteBradders) reported@virginmedia @NatGeoUK I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!
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william swain (@swainw36) reportedhi, @virginmedia Virgin Media O2 — urgent help needed. Our ntlworld family email setup (parent account + sub-mailboxes) has broken after migration. One account now controls all logins (a sub) and the others are locked out. This is an account linking/migration error. Plz escalate?
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It's mom not mum (@rchcool) reported@virginmedia 3rd time this week our broadband is down, no explanation has been given each time only “an outage has been identified” and it takes at least a day to repair. What is the reason? I need to work from home this week and receive the service I am paying for.
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Pete Bradbury (@PeteBradders) reported@virginmedia I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!
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It's mom not mum (@rchcool) reported@virginmedia @sabrevan Yes can you please explain the issue? Repeated occurrences means we can’t rely on the service until you confess the problem and whether it has actually been solved or if you’re just applying temporary fixes to avoid paying compensation to customers
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Mr Onion (@DanielRobe94975) reported@virginmedia Why can't I login in. In a constant verification loop between the website and my email address.