Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/25/2026 05:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Wandsworth, Southwark, Hackney, Chingford, Wembley, Hayes, City of Westminster, Southall, Woodford Green, Ilford, Beckenham and Enfield Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomCroydon Internet
United KingdomWandsworth Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Yes it was on their and now it’s not but it’s still not working

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I have twice tried to speak to people this week re the poor broadband speeds whilst being left on hold for over an hour the first time and 30 mins the 2nd time. Can someone contact me so I can end my contract as your service is terrible

  • maxbhill Max (@maxbhill) reported from Croydon, England

    @virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @virginmedia I've been on hold for 45minutes and still going after being cut off the first time after 30minutes. You don't give a ****, this is all PR!

  • _leftielucy Lucy Williams (@_leftielucy) reported from Camden Town, England

    @DumbassMiliband @virginmedia Literally soo bad this week 😭😭

  • ChrisdMRF Chris M (@ChrisdMRF) reported from Richmond, England

    @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia no resolution-

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @richardbranson can you explain to me why @virginmedia is so bad? The customer service is vile and so is the internet. Sort it out you tax dodging ****!!

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @55DGW @virginmedia They are the worst I've ever had the displeasure of dealing with! #VirginMedia 💩

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s still not working...

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia no disrespect but going into my account just doesn’t work- especially when there in no mention of my appointment - it’s ok for your sales team to call me and agree an 18 month contract at more money but when i need help there is none

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • james1980uk James Guiness (@james1980uk) reported from Tottenham, England

    @virginmedia since you sent me your new hub my broadband has been awful constantly going down and losing signal

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @ricgdavies @virginmedia Damn :( 1,100 down, 55 up will be here next Wednesday

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia maybe if you honoured your compensation scheme thst has been filed twice but you have still charged me full payment on last two months— pretty bad

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ElMago_3 🪄. (@ElMago_3) reported

    @virginmedia #virginmedia sort your crap out. Internet down again

  • MarkDempsey8 Mark Dempsey (@MarkDempsey8) reported

    @virginmedia Yep want some refund please. Surely you could use some of that 25 % rise you inflicted to fix your gear

  • F41SAL786 Faisal (@F41SAL786) reported

    @virginmedia So just as u increase prices in april it goes down...what a **** service.

  • benjamindeery Ben Deery (@benjamindeery) reported

    Toughest thing for me about this brave new tech frontier is that there's no way of telling whether it's my internet or Twitter that's not working. #virginmedia #twitter #moveslowandbreakstuff

  • NovieG59 Nova🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@NovieG59) reported

    Hello @virginmedia been a customer for 5+ years please fix your ****

  • aVeryBlackCat A Very Black Cat (@aVeryBlackCat) reported

    @virginmedia Is the repeat issue because you did a dog **** repair job the first time? You’re rapidly becoming a piss poor isp.

  • fluffy_aliens George Bennett (@fluffy_aliens) reported

    @virginmedia I was already due compensation from an outage the other month that i’ve not seen anything of on my bills before complaining. Guessing we won’t see any comp for this either

  • walesohdear Digital Freedom (@walesohdear) reported

    @SignatureGD @virginmedia Cf5 down

  • ethanggarrett Ethan Garrett (@ethanggarrett) reported

    @virginmedia @macavanagh This is just shocking service. How about an explanation of how this happened and steps taken to prevent it happening again in future?

  • complainer_mr I Love Turtles (@complainer_mr) reported

    Are you kidding, @virginmedia down again?? #VirginMediaoutage