Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	Internet	11 hours ago
Hammersmith	E-mail	18 hours ago
Hammersmith	Internet	20 hours ago
Hammersmith	TV	1 day ago
Hammersmith	E-mail	2 days ago
Hammersmith	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Fred D (@CorpFred) reported 2 minutes ago from Kensington, England

  @birh_trx @virginmedia Yes it is down

• 
  Gabriela Lungu (@GabrielaLungu) reported 4 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  craig crawford (@craiginmotion) reported 5 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  Stephen (@stephen_09) reported 5 minutes ago from Hammersmith, England

  @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

• 
  reme campos (@remecampos) reported 5 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  Dr Andreas Krieg (@andreas_krieg) reported 6 minutes ago from Hammersmith, England

  @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

• 
  Alessandro Ferrara (@iamAleFerrara) reported 7 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Edward Baran (@edward_baran) reported 14 minutes ago from Kensington, England

  Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

• 
  Nesli Shafak (@NesliShafak) reported 30 minutes ago from Kensington, England

  @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

• 
  shoegal (@Marshall5Sharon) reported 37 minutes ago from Kensington, England

  @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

• 
  Steve Tran (@Chihao) reported 38 minutes ago from Hammersmith, England

  Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 46 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Edward Baran (@edward_baran) reported 48 minutes ago from Kensington, England

  Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

• 
  Anthony Payne (@Anthony_Lonres) reported 51 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 52 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  reme campos (@remecampos) reported 52 minutes ago from Kensington, England

  @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 55 minutes ago from Kensington, England

  @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

• 
  craig crawford (@craiginmotion) reported 58 minutes ago from Kensington, England

  @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

• 
  MarcHayo (@markhayo) reported 59 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported 59 minutes ago from Kensington, England

  They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul foster (@Paulfoster_64) reported 7 minutes ago

  @virginmedia internet is down in the RH11 area, AGAIN! This service absolutely sucks!

• 
  @CyberRebel (@CyberRebel4) reported 10 minutes ago

  @virginmedia Message sent. Yet another angry customer. Contract due renewal but currently don't see the point!

• 
  maggie manders (@ukimag) reported 20 minutes ago

  @PGreenwoodCBFM @virginmedia @Virgin Me too 😡been on phone for over an hour passed to 4 different agents who tried but were unaware of it being a national issue. Waiting for a call back. Thanks for post - good to know it is not just me.

• 
  Melvin Jose (@Melvinjose22321) reported 21 minutes ago

  @virginmedia I have been facing intermittent broadband issues from almost a month and all you do is keep pushing resolution date by a week once that has passed. This the fifth time you are pushing the resolution timeframe. When can you get this resolved?

• 
  cairan_murray (@MurrayCairan) reported 22 minutes ago

  @virginmedia I can see the virgin cables outside my house and the 2 spliter connection that virgin use to connect the TV and Internet, I know the last tennant had virgin but for some reason you guys seem adamant that I won’t be a virgin customer

• 
  🐺 (@stefan655) reported 25 minutes ago

  @virginmedia I've just had one of the worst customer service experiences I've ever encountered over the phone. The representative I spoke to today was incredibly rude, dismissive, and unhelpful throughout the call!

• 
  Frazzz (@FrazzzYT) reported 25 minutes ago

  @virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...

• 
  Tolú (@tlash__) reported 28 minutes ago

  O2’s app/website has been crap ever since they got with Virgin media.

• 
  Peter Ould (Deeper Magic / Before Dawn Time) (@PeterOuld) reported 28 minutes ago

  Hey @virginmedia - I can't login to my account on a web browser. Keeps failing regardless of browser. The issue is definitely your end.

• 
  STEPHEN (@stevied151181) reported 29 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟