Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
Hammersmith	Total Blackout	17 hours ago
Hammersmith	Internet	17 hours ago
Hammersmith	Total Blackout	17 hours ago
Hammersmith	Internet	19 hours ago
Hammersmith	Internet	21 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  shoegal (@Marshall5Sharon) reported 42 seconds ago from Kensington, England

  @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

• 
  Shaz (@Housewife6) reported 1 minute ago from Hammersmith, England

  @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

• 
  MoMo (@ImaginaryCard) reported 2 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  Shaz (@Housewife6) reported 2 minutes ago from Hammersmith, England

  @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 5 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Brigitte RicouBellan (@globalbribri) reported 7 minutes ago from Paddington, England

  Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

• 
  Steve Tran (@Chihao) reported 7 minutes ago from Hammersmith, England

  Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

• 
  reme campos (@remecampos) reported 15 minutes ago from Kensington, England

  @virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11

• 
  Mo-Mo (@ImaginaryCard) reported 19 minutes ago from Hammersmith, England

  @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

• 
  Gabriela Lungu (@GabrielaLungu) reported 20 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Nick ****** (@nickhooker) reported 24 minutes ago from Kensington, England

  @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

• 
  Dino (@dianaziedina) reported 27 minutes ago from Kensington, England

  @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

• 
  Shaz (@Housewife6) reported 32 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  Stephen (@stephen_09) reported 32 minutes ago from Hammersmith, England

  @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

• 
  Asad Moghal (@AsadMoghal) reported 37 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  reme campos (@remecampos) reported 39 minutes ago from Kensington, England

  @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

• 
  MoMo (@ImaginaryCard) reported 46 minutes ago from Hammersmith, England

  @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

• 
  mags (@margarethines1) reported 48 minutes ago from Kensington, England

  @virginmedia why’s you automated payment system not working!!!! 😡

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 49 minutes ago from Hammersmith, England

  @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

• 
  Anthony Payne (@Anthony_Lonres) reported 56 minutes ago from Kensington, England

  @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J Harris (@BingoBertie) reported 12 minutes ago

  @RichardLXXII @virginmedia Simple. Arrange a new supplier. Cancel direct debit. Commence a claim under the direct debit guarantee scheme for the un-agreed unauthorised increased amount Never have anything to do with @virginmedia again Except for suing for damages for falsely registered credit reference

• 
  glam2506 (@glam1961) reported 14 minutes ago

  @virginmedia hi, I cancelled my service with you on 28th May as I’m now out of contract & I keep getting emails saying I owe you money? My last payment was May so please explain this.

• 
  Dr Amir Hamid (@DrAmirHamid) reported 16 minutes ago

  @virginmedia No it hasn't and its really poor

• 
  Kat (@catsmum27) reported 17 minutes ago

  @Elainebks @y_alibhai @virginmedia They monitor, but the responses are purely performative as resolutions never achieved.

• 
  Jonathan Black (@jonblackbsb) reported 22 minutes ago

  I love on a street where it seems over 50% of households use @VMO2Life @virginmedia . That’s quite a lot of £££ per month paid out . But for the best part of a year everyone’s work has been disrupted by poor or no service . Apparently it’s noise emanating from a house 🏠 🤷1/2

• 
  Duncan P⭐️⭐️ (@duncanpemberton) reported 25 minutes ago

  @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan

• 
  Kari 💋🤍 (@KariJaexo) reported 26 minutes ago

  Its time to switch Wifi from Virgin Media cause why the 2 days im WFH im getting wifi issues!!!!!!!!!

• 
  Lynne (@lynne_thomson2) reported 27 minutes ago

  @virginmedia I have done all that earlier today and keep checking and still states no known issue. However was advised through chat online with a staff member there was an issue in my area with hope of it being back up within 24 hours! Everyone is getting same messge when checking online!

• 
  MrsHoustie🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Houstie1886) reported 28 minutes ago

  @virginmedia Any idea when internet will be back up and running in ML1? Service status says no issues. Helpline says working on it. Had no internet since yesterday. Thanks.

• 
  Darren Hayes (@darrenhayes1973) reported 29 minutes ago

  @virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!