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Virgin Media outages and service status in Kensington, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Kensington, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jun 2, 1:23 PM GMT+1.
  • 57% Internet (57%)
  • 20% Wi-fi (20%)
  • 9% Total Blackout (9%)
  • 7% E-mail (7%)
  • 7% TV (7%)
  • 1% Phone (1%)

The latest reports from users having issues in Kensington come from postal codes W8 and W11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 2: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, and Greater London.

CityProblem TypeReport Time
Hammersmith Internet 4 hours ago
Hammersmith Wi-fi 9 hours ago
Hammersmith Internet 1 day ago
Hammersmith Wi-fi 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago

Nearby cities with recent reports

Hammersmith

17 recent signals

4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

  • edward_baran
    Edward Baran (@edward_baran) reported from Kensington, England

    Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

  • malaiet
    Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • andreas_krieg
    Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • nooriiiy
    Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • Chihao
    Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

  • KittyPoole
    Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • JakElkes
    Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

  • Rashidfreed
    Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England

    @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

  • cordellcampbell
    Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia second time this week, an outage in W8. Get it together

  • josethepotter
    Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

  • AsadMoghal
    Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • margarethines1
    mags (@margarethines1) reported from Kensington, England

    @virginmedia why’s you automated payment system not working!!!! 😡

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • mediaczar
    Mat Morrison (@mediaczar) reported from Paddington, England

    @OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…

  • DuarteMendonca
    Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _Alfista
    ... - ..- 𝚂𝚝𝚞 (@_Alfista) reported

    @jen_moxon Their Customer Service, the word ‘service’ doing a lot heavy lifting here, is the worse. They randomly cancelled my DD without notice then bill me for late payment… @virginmedia Nice broadband, sh*t service, will go back to BT at renewal time.

  • cschmeer
    Christian Schmeer (@cschmeer) reported

    @virginmedia Thank you, but unfortunately there’s no alternative placement as the next power socket would be through a wall and 10 meters down the hallway, which might help with the overheating, but is a weird spot as all my network connections run to the cupboard by the entrance.

  • R111_Gaz
    Gaz (@R111_Gaz) reported

    @palmertrees @Amy_90_x Well, yes, just like people pay for Sky et al. Point is, its normally an extra fee channel, but not this afternoon, any Virgin Media customer can have it.

  • NeedMoreCourage
    Lacking Courage (@NeedMoreCourage) reported

    @virginmedia We have lost faith in your organisation's ability to listen or fix the problem! Poorly trained staff or systems seem to not help & if a scripted system then just puts you into a repetitive loop.

  • MelinaKakoulid7
    Melina Kakoulidis (@MelinaKakoulid7) reported

    I am wondering on what is wrong with customer services advisers at @virginmedia Why would they ask me for my monthly price & when I tell them £27 I then get asked for my email address which I gave and then immediately after my email address confirmation they again ask my price

  • BBCTomEdwards
    Tom Edwards (@BBCTomEdwards) reported

    Interesting mobile data from @virginmedia show some Londoners staying away due to #tubestrike : •The City is down by 16% •King's Cross is down by 8% •The West End is down by 6% •Westminster is down by 11%

  • PCELUFCXX
    PCExpressLUFCX (@PCELUFCXX) reported

    @virginmedia Wi-Fi off since this morning and now the tv gone too. Estimated fix time of 11am tomorrow? You’re ******* ****.

  • iamBazSR3rs
    Golfer,Car Enthusiast/Dealer,Dog Lover#THG #AMC (@iamBazSR3rs) reported

    @virginmedia Constantly up and down,TV picture comes and goes and internet often stops out! It’s ok today but more bad days than good

  • Blaaiin
    Blain (@Blaaiin) reported

    Hi @virginmedia, I have been passed from pillow to post since yesterday morning and have been lied to about an appointment that was booked for someone to come to my property and repair my internet and TV services. How do I escalate this? Honestly, the service is a shambles!

  • melon_h
    Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reported

    We now have a @virginmedia engineer booked but not until Tuesday, cue loss of earnings, money spent on extra data and petrol to go to my parents to try and use internet. Issue was definitely local area but now been told need engineer. 5 days after first went off.