Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Paddington, Croydon, Watford, Southwark, City of London, Ealing, Hounslow, Hackney, Carshalton, Sutton, Hammersmith, Southall and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel
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Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Smith
(@DanSmithForTees) reported
@virginmedia I’ve attached the screenshots. It just ignored me and took up time. I’ll try and call tomorrow but I have tried before. There must be a better way to help customers than this.
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Dan Smith
(@DanSmithForTees) reported
@virginmedia Wifi doesn’t work in half of my house and broadband drops off intermittently. I think home pods might be a fix to expand wifi to the rest of the house.
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maddie 🧸
(@maddieedaly) reported
@virginmedia we’ve had an outage for over an hour now, your phone line is saying it’s a general issue, any update on when it will be fixed please ?
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Andy Rossiter
(@andy_rossiter76) reported
@virginmedia I understand that it’s listed in the system, but according to the status page via my account it states no issues in the area. Only when I click test hub does it state there’s an issue in the area.
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😶
(@thenextstopis_) reported
@virginmedia 4th December then received texts on 5th and 6th saying I needed to call you? (No logic) no one I spoke to could help? Tues 6th spoke to a UK call centre he couldn’t help, said a mgr would call within 24hr and guess what, usual VM trend! Never happened!! 🤯
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Ali
(@Nbblers) reported
@virginmedia 1/2 Hi. Yes, I did on Friday morning and they said they will escalate and an engineer will get in touch. But by Friday afternoon, I got a text to say you've "cancelled the technician as it's a network problem that's affecting your area." How long will it take to fix it?
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Eve Qureshi
(@QureshiEve) reported
@virginmedia To switch the account, but they kept trying to close it. Which means as a direct debit will fail tomorrow. My children would have no broadband which would be the final straw. I’ve tried billing and customer services and still not having any luck.
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Dan Smith
(@DanSmithForTees) reported
@virginmedia I need assistance with my broadband issues. It’s been going on for months. Can’t get hold of anyone on the phone, app doesn’t work and I’m ignored by the chat bots - I go through security with them and then nothing. I can supply screenshots. I just need wifi to work.
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Manny P
(@MannyBristol) reported
@virginmedia This sounds like a really, really poor excuse for terrible service - you've removed chat, no one answers WhatsApp - after a week of trying to get through and when I called by phone I was waiting for over an hour with no reply. In the end had to leave. Abysmal customer service !
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jiten mehta
(@jitenm54) reported
@virginmedia I was sold the volt package with wireless boxes when the engineer turned up he said cables need to be run. Engineer was not happy as it was the 5th install where we went as the consumer was miss sold. I raised a complaint asking for management to call but still waiting.