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Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kensington come from postal codes W8 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Islington.

CityProblem TypeReport Time
Camden Town Total Blackout 7 hours ago
London Internet 9 hours ago
London Total Blackout 10 hours ago
Croydon Internet 10 hours ago
Barking Internet 10 hours ago
London Wi-fi 11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • AdrianLiard
    Ade Liard (@AdrianLiard) reported from Bromley, England

    Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • afcvicki
    Vics. 💙 (@afcvicki) reported from Hackney, England

    @virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4

  • chrisbushe
    chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage

  • AdrianLiard
    Ade Liard (@AdrianLiard) reported from Bromley, England

    @virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!

  • PeakeCondition
    Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • PeakeCondition
    Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Hackney, England

    @jonwensley @virginmedia Just wait until you try to cancel!

  • chrisbushe
    chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia Nope as am disabled often with no access your service is awful

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • AdamJT99
    Adam Thomas (@AdamJT99) reported from Bromley, England

    @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

  • VictorJ1987
    Vìncere. (@VictorJ1987) reported from Brentford, England

    @virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.

  • eloisarod
    Eloisa Rodrigues (@eloisarod) reported from Tottenham, England

    @virginmedia There seem to never be a problem, and yet everyday the internet drops out…

  • JeffSalmon
    Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • derekxgl
    Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • jim_dawes
    James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • CPH83
    Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • chrisbushe
    chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I never opted in so maybe you can do this for me

  • PeakeCondition
    Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davorg
    Dave Cross (@davorg) reported

    @virginmedia Yeah. I called and reported the problem. That's how the engineer was booked

  • ColinBrown1968
    Colin Brown FBII (@ColinBrown1968) reported

    @virginmedia Deleted that years ago because it never worked.

  • MadAboutAFC
    suckmyleftone (@MadAboutAFC) reported

    @virginmedia Also been on forums and general response seems to be you’re ****

  • andrewjonesuk
    Andrew Jones (@andrewjonesuk) reported

    @virginmedia Hi I have done all the checks and still have signal problems. Looking at the signal coverage map I should not be having any issues.

  • Beckeh88
    Becky Hayes (@Beckeh88) reported

    Never has the service been as poor as it has lately @virginmedia seriously unhappy customer

  • Aldavis20Davis
    Alison Davis (@Aldavis20Davis) reported

    @virginmedia do you think it is professional to leave a customer on hold for 35min to then hang up on them? #appallingservice

  • chris_orourke1
    Chris O'Rourke (@chris_orourke1) reported

    @virginmedia I have done this. And it now says there is a connection issue despite the call handler telling me there was no issue and wait 24 hours

  • Richie_Bayliss
    Richie Bayliss (@Richie_Bayliss) reported

    @virginmedia Ok...please remove the Premier Sports from my account...and I'd welcome an update on the broadband issue in my area (PO8)

  • chris_orourke1
    Chris O'Rourke (@chris_orourke1) reported

    @virginmedia I have no idea of the outcome of the call as the communication was awful. Asked to speak to a manager and was told they were all in a meeting

  • andrewjonesuk
    Andrew Jones (@andrewjonesuk) reported

    @virginmedia The phone display is saying no service or emergency calls only. Plus it also says not registered on network sometimes. No issues are reported in my area