Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Harringay, Hackney, London, Croydon, Hounslow, City of London, Hampstead, Fulham, Greater London, City of Westminster, Southwark, Poplar, Chingford and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
TV | |
| Harringay |
Wi-fi | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
Service completely down at present again!! So @virginmedia what are you going to do!
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia I want to use your app, I really do but I can’t create an account as my acc no (as found on top right of my paper bill) is only 8 digits. And not the 9 you require. Why is using your service so difficult? And my internet connection so rubbish? PS. I can count!
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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James the Electrician ⚡
(@jamesifoster) reported
from
Spelthorne District, England
@virginmedia Our Internet is down TW18, Staines-upon-Thames
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Can I please DM you on this issue?
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
Dear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Jamesie
(@DJ_Jamesie) reported
from
Islington, England
@PaulJoh30516408 @virginmedia Real shame as the broadband is good. The engineer was a really nice fella too. Just the phone customer service...
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Delany
(@BrianDelany9) reported
Virgin media customer services is going down hill fast. I have to wait a week to have my broadband fixed . And because of the way the phone is now connected I have no phone either . And they want me to tell them if some one in the house would be sick in a weeks time ?
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evergreen
(@Evergreenbooce) reported
@virginmedia It says coverage is fine but it isn't and hasn't been for the majority of the past 6 months or so, I've reset my network settings and phone etc but it's the same every day
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Jessica
(@jessicakeogh) reported
@virginmedia @papasombra You've now disconnected our internet 3 days early and I work from home?? I have tried to call but there's no way to speak to a human which is fantastic customer service
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Rifat Jawaid
(@RifatJawaid) reported
Dear @virginmedia your broadband is down for more than 40 mins. What’s going on? This has become far too regular. Reason good enough to cancel my contract?
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Emma Durnall
(@emma_durnall) reported
@virginmedia Wifi calling is off, but there's no option to do a network search
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Jaycek
(@jaycek13) reported
@virginmedia Don’t have it. And I’m a LOYAL customer for years but now I’m sure loyalty means nothing anymore so I’ll give the lady a message and see about them buying me out of my contract
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CJ
(@CaNNs4) reported
@virginmedia Outage in my area. Apparently its a planned outage. It's not that hard to email your customers about planned work beforehand.
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Gerard Gorman
(@gerardjgorman) reported
This is just the latest in a string of service failures I have had with @vmbusiness.
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Leanne ford
(@mrsfordyfamily) reported
@virginmedia @virginmedia there are no issues, nothing wrong with our equipment & download speed 300mgb apparently. Shame that I couldn't watch catch up last night because of low speed! Been like it for over a year and we get fobbed off every time, all we want is an engineer to attend
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Poppy Anna 🐇
(@poppyanna_) reported
@virginmedia Yes it says you are speaking to a landlord as you can’t gain access to your own services :) it changes every two weeks (pushing it back) I’m sorry but a fortnightly update of ‘you have no service for miles we might fix it on a made up date’ isn’t good service