Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 12/10/2025 17:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Bromley, Islington, Hackney, Poplar, Muswell Hill, Croydon, Barnet, Hounslow, Harringay, Chingford, Paddington, City of London and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomBromley Internet
United KingdomIslington Internet
United KingdomHammersmith Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • ppixton Paul Pixton (@ppixton) reported from Tottenham, England

    @virginmedia Hey, can anyone help?

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • nut_ge Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    @virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work

  • nut_ge Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    @virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢

  • DavidR_Esp David Farrer (@DavidR_Esp) reported from Barnet, England

    @virginmedia Can I exchange my useless Hub3 for a new Hub4 please? So I can have broadband that doesn’t drop out every few minutes. #help #WiFiWilderness

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.

  • sorcha_b Sarah Byrne 💙 (@sorcha_b) reported from Walthamstow, England

    @virginmedia not great customer service...surely it can’t be that hard to explain why I’m paying £20 more per month for a basic package...

  • MarkChoueke Mark Choueke (@MarkChoueke) reported from Enfield Lock, England

    @virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • BellaMarieUk Bella-Marie (@BellaMarieUk) reported from Walthamstow, England

    @virginmedia what is going on with your #broadband service. Every single week for the past month is getting worse and worse. Plus it’s not just me, friends in this region are experiencing the same problem. Very frustrating especially when I’m in the middle of a Zoom meeting.

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Wandsworth, England

    Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia another day of no internet and useless customer services... WHAT IS GOING ON

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    @virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?

  • MarkChoueke Mark Choueke (@MarkChoueke) reported from Enfield Lock, England

    @virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.

  • yusTHFC YUS (@yusTHFC) reported from Walthamstow, England

    @virginmedia TV and broadband both down missing the @NFL and gona have to watch the @SpursOfficial game on my phone... what a day for it to happen

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HelenEdmondo Helen Edmondson (@HelenEdmondo) reported

    @virginmedia Yes I have. My son has the same phone so it's not the handset. It is an issue with Virgin in the area. I really need this sorting now as I have to speak to the hospital re my mum and they have my mobile number.

  • AnnoyingTeacher Mr G: Bot Whisperer (@AnnoyingTeacher) reported

    @virginmedia Hi folks, are you able to do much in terms of discounts to my account? I was offered a deal worse than a new customer deal, which after 15 years as a loyal customer seemed like a bit of a kick in the face..!

  • SamReevesArt Sam Reeves (@SamReevesArt) reported

    @abigbat @virginmedia @bt_uk I had a similar problem in the States. Took a month for the installer to show up only for him to say there was a tree blocking the point-to-point.

  • Steve__Connelly Stephen Connelly (@Steve__Connelly) reported

    @virginmedia New SIM card installed but still no 5G! Why not? Other phone network users in Ipswich have access what’s going on?

  • VMO2News Virgin Media O2 News (@VMO2News) reported

    Our thoughts are with those affected by the awful events taking place in #Ukraine. To support our customers on @O2 and @virginmedia, we've removed charges for data use in Ukraine and will credit charges for calls & texts to & from Ukraine and the UK.

  • AndyScherer66 Andy Scherer (@AndyScherer66) reported

    @virginmedia yet again still having problems with the diabolical broadband which used to be so good, 26 and 6.2 respectively is not acceptable for the service I am supposed to be getting for my money. Always do the usual routine, please sort out ASAP I'm off.

  • BuyersReport Buyers Report (@BuyersReport) reported

    Virgin Media customers were informed that they could decline to take the new VoIP integration. Those with special requirements and those who need the phone line in case of broadband outage should decline but @virginmedia tells me I can't. Why?

  • sujsubs Suj Subs (@sujsubs) reported

    @virginmedia I appreciate the limitations.43 mins on phone and went through the whole problem for the fifth time this week. The comms between virgin and its 3rd party providers is lacking.Sadly it’s been a v poor experience and if it’s not sorted by Monday,will search for an alternative.

  • SiSi091 Simon Duck (@SiSi091) reported

    @D00k3n @virginmedia For what they gain with their speeds and offers for packages, they really lack in customer service.

  • HelenEdmondo Helen Edmondson (@HelenEdmondo) reported

    @virginmedia Hi New sim arrived. I've put it in my phone and it was activated straight away. Just took a very important call from the hospital re my mum and the phone has cut out 5 times. Please get this issue sorted ASAP.