Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/07/2026 05:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, London, Hackney, Islington, Leyton, City of Westminster, Ilford, Newham, Wandsworth, Hounslow, Southwark, Hampstead, City of London and Enfield Town.

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City Problem Type Report Time
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • gizmopusskin Gail Yeats (@gizmopusskin) reported from Hillingdon, England

    @SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service

  • minfrin Graham Leggett (@minfrin) reported from Poplar, England

    @ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.

  • iamjdenfield James D. Enfield (@iamjdenfield) reported from Ealing, England

    @virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now

  • arhomberg Andrew Rhomberg (@arhomberg) reported from Lambeth, England

    Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys

  • JonBenjamin19 (((Jon Benjamin))) (@JonBenjamin19) reported from Wandsworth, England

    I’ve had nothing but excellent service from @virginmedia for months.

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia your customer service team ARE dreadful 😡🤯

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM

  • hhukradio Adam Moore (@hhukradio) reported from Walthamstow, England

    @virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom

  • CiaranMcNulty Ciaran McNulty (@CiaranMcNulty) reported from Wandsworth, England

    The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!

  • CnR452 Conor Reid ⚒️ (@CnR452) reported from Brentford, England

    @virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia

  • Marshall5Sharon baffled bint .. (@Marshall5Sharon) reported from Kensington, England

    Oh great... virgin media is down... again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkMjclfc mark cullum (@MarkMjclfc) reported

    @virginmedia the first agent stopped responding and never gave me what i was asking for, the second just pasted me to someone else when i asked why there was an installation fee and im chatting with the 3rd agent now

  • YungSpvnach JLT (@YungSpvnach) reported

    I had Hyperoptic for 3 years and never had an outage. Had to move to @virginmedia in my new place and there are at least 1/2 outages a month. Some big company like that can't even keep the internet stable 🙄

  • mapofnmjn bennie⁷ (@mapofnmjn) reported

    virgin media you do realise this internet down and up service is getting ridiculous now ? @virginmedia

  • Lewis_1417 Lewis (@Lewis_1417) reported

    @virginmedia I’ve turned off 5G so I will see how it is only on 4G. I know it isn’t the phone as the signal with my previous supplier was absolutely fine.

  • russja64 James Russell (@russja64) reported

    @virginmedia What is the issue, please explain (without any nonsense)?

  • DPMartin1980 Damian Martin (@DPMartin1980) reported

    @virginmedia Intermittent fault that’s persisted for 3weeks and it’s a known issue

  • amyrebeccatweet Amy 🧣🪩 (@amyrebeccatweet) reported

    @virginmedia Sick of calling in every month it’s a waste of time as it’s never resolved. We changed contract in sept 22 yet have been charged 50pounds each month. Last time I called the guy even sent us email confirmation that we should be paying 22 pm so why are we still being charged 50?

  • kazt82 Karen Kersley (@kazt82) reported

    @virginmedia It’s a wifi connection. Also having problems watching on the tv downstairs which is located right next to the hub. I used to have M200 and had no issues at all, even with 6 of us using the WiFi at the same time. Upgraded to M600 and have had issues since and only myself online

  • ShtBlackwood Rt Hon Sir Quasimodo Esq. Blah Blah Blah (@ShtBlackwood) reported

    @virginmedia It's ****. You called me, in my own home, on my land line. I am not a robot and will never bow to nonsensical bureaucratic tripe.

  • EricaWeir18 Erica Weir (@EricaWeir18) reported

    @virginmedia Service outage is all I’m being told