Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 5 outage signals in the last 24 hours around Kensington, including 5 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 14, 10:37 AM GMT+1.
- Internet (58%)
- Wi-fi (18%)
- Total Blackout (12%)
- E-mail (7%)
- TV (4%)
The latest reports from users having issues in Kensington come from postal codes W11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 3 minutes ago |
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Hammersmith
|
Wi-fi | 9 hours ago |
|
Hammersmith
|
Internet | 16 hours ago |
|
Hammersmith
|
Internet | 19 hours ago |
|
Hammersmith
|
Internet | 22 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
Nearby cities with recent reports
17 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, I need assistance and I have not been able to contact the service
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia second time this week, an outage in W8. Get it together
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Gabriela Lungu (@GabrielaLungu) reported from Kensington, England@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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reme campos (@remecampos) reported from Kensington, England@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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lewis genney (@lewisgenney) reported from Kensington, England@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Edward Baran (@edward_baran) reported from Kensington, EnglandLike night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia outage in Kensington....again.
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Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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reme campos (@remecampos) reported from Kensington, England@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11
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Pete Austin (@PeteAustin_) reported from Kensington, England@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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mags (@margarethines1) reported from Kensington, England@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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Gabor (@GaborPfalzer) reported from Kensington, England@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
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mags (@margarethines1) reported from Kensington, England@virginmedia why’s you automated payment system not working!!!! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan Cafferty (@EoinPoil) reportedItem tonight on virgin media on blockade & country held to ransom by dissident truck drivers & IFA,Danny Healy Rae says @MichealMartinTD poured petrol on it every time he spoke, FF TD speedster michael cahill says wrong to call in army,He is wrong, must slow down? @OCallaghanJim
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Shaun Foers (@Forzie67) reported@virginmedia is there an outage in S64
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Zara Palevani (@zarapalevani) reported@virginmedia after an 1:40 min of being with your support team, they deleted my high speed network. It's 11:04pm est and your phone support no longer answers. I have no idea where to look for help.
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Jack Walsh aka Welsh Williams (@Bobthedog1967) reported@JoshCF_ I'm with @virginmedia and they've been excellent, said I "needed" to gey my bill down, they lowered it by £5.......but gave me @SkySports free for 2 years!!! Yes please!!!
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Steve Smith (@SteveSmith98) reported@virginmedia Why? Why can't you just give a straight answer to a simple question? What is going on, what are you doing about it, and why does it take so long? If you want to provide "the most helpful and tailored support possible", stop waffling and answer the questions!
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Jamie Daltry (@JamieDaltry) reported@O2 yet again I have to deal with your hateful webpage & app. Since your ill advised tie in with virgin media the whole experience is awful. If it weren’t for your coverage, I would leave immediately. Just signing in is a minefield, gave up on VAT invoice yrs ago, just the pits.
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J.✰ (@jordssy) reported@ajzxne @virginmedia Listen, the worst broadband ever
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Sprout57 (@pwcwright) reported@virginmedia why is my broadband continually going down in the TF3 area ? Twice so far today continuing from the last few days of outages !
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Malcolm Hall (@malhal) reported@bazzaclem @virginmedia If you use their whatsapp chat bot and choose cancel it’ll offer a new customer contract pricing probably a bit lower than £26.99 but contacts are now 2 years (They say to save you having to use the chat bot every year but I don’t find it that much of a hassle!)
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Jeff Smith (@jeffsmithspurs) reported@virginmedia Hi I’m desperate to talk to someone regarding my broadband as it’s cancelling but I need it to continue. I cannot get through on WhatsApp, phone or through the chat. Can you help this is critical for me. I’m a long term customer and have been on hold for two days!