Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/28/2026 08:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Wembley, Newham, City of Westminster, Northolt, Hackney, Croydon, Richmond, Hampstead, Mitcham, Harrow and Barnet.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomCity of London E-mail
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work

  • Skky16 nala. (@Skky16) reported from Croydon, England

    If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!

  • xiaqua_shiyeon Xiaqua-Shiyeon (@xiaqua_shiyeon) reported from Lambeth, England

    @virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • dcsender Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia fix up

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • kptweetsstuff KP (@kptweetsstuff) reported from Harrow Weald, England

    @virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rhodri_Field Rhod 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Rhodri_Field) reported

    @virginmedia The status has not changed in over 24 hours with minimal info provided. As soon as it hits the fix estimate time it just extends it another 6 hours or so. I keep providing my employer estimated times to be pushed back again and again

  • MatthewFaires Matthew Faires (@MatthewFaires) reported

    @virginmedia WiFi is down again and it also killed my wife

  • NoddyMaccy ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Warboys, England

    @virginmedia - Hello, for some reason it seems my phone has been disconnected and I cannot even get a signal to see what’s happened 🤔

  • SimonPlayzFN1 SimonPlayzFN (@SimonPlayzFN1) reported

    @virginmedia no, my ethernet not working too

  • Mark_Philpot14 Mark Philpot (@Mark_Philpot14) reported

    @virginmedia @Jazzy_Jay_Me Now it’s changed to 4pm tomorrow. Clearly just making the fix times up as they go along. Rubbish service @virginmedia

  • CorleyI Íde Corley (she/her) (@CorleyI) reported

    @virginmedia No reason has been given. I rang Virgin this morning and your assistant promised to address it, and to update me within an hour but I have not heard from her since. And my appointment has not yet been rescheduled. Can you please help?

  • Kayemikey Mike Kaye (@Kayemikey) reported

    @virginmedia On going complaint since Feb. but no points have been addressed

  • BigChazrat Chazrat (@BigChazrat) reported

    @virginmedia Yes, it says no issues but there clearly is. The internet is going way slower than it has done in the past

  • haniinaaaaa haniyah (@haniinaaaaa) reported

    VIRGIN MEDIA IS THE WORST i’m gonna yeet my phone off a bridge bye

  • suzselectVA Suzanne Kidd (@suzselectVA) reported

    @virginmedia No, we contacted the engineer every day. And they can’t see a problem but 5 households are unable to connect network. We are all wfh - this is unacceptable.