Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	Internet	9 hours ago
Hammersmith	TV	15 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 3 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

• 
  Noor (@nooriiiy) reported 5 minutes ago from Paddington, England

  Can @virginmedia WiFi please fix up!! Gave me a right scare

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 16 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

• 
  Alessandro Ferrara (@iamAleFerrara) reported 17 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Jose Carvalho (@josethepotter) reported 17 minutes ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  Fred D (@CorpFred) reported 17 minutes ago from Kensington, England

  @birh_trx @virginmedia Yes it is down

• 
  Nesli Shafak (@NesliShafak) reported 17 minutes ago from Kensington, England

  @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

• 
  reme campos (@remecampos) reported 22 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  Gabriela Lungu (@GabrielaLungu) reported 23 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Chris Green (@chrisgreen) reported 23 minutes ago from Hammersmith, England

  @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

• 
  helena (@hdl_dl) reported 27 minutes ago from Kensington, England

  @virginmedia Still with the problem, no answer

• 
  Alex Balfour (@adbalfour) reported 27 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  Alessandro Ferrara (@iamAleFerrara) reported 31 minutes ago from Kensington, England

  @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

• 
  Gabor (@GaborPfalzer) reported 36 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  raesnothere (@raesnothere1) reported 41 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  Brigitte RicouBellan (@globalbribri) reported 46 minutes ago from Paddington, England

  Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

• 
  Shaz (@Housewife6) reported 48 minutes ago from Hammersmith, England

  @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

• 
  Nizbit LFC* (@nizbit) reported 52 minutes ago from Kensington, England

  @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

• 
  MarcHayo (@markhayo) reported 57 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 57 minutes ago from Hammersmith, England

  @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zoey (@YngZoey) reported 3 minutes ago

  @virginmedia is there a issue with landlines, can’t recive calls or make them?

• 
  Norbertsteelez (@norbertsteelez) reported 4 minutes ago

  @virginmedia No TV channels all day. Just pixelated pictures. Tried the the website and it cannot check the service for my area. Pretty poor and amateur. And all we will get is a meaningless apology. What would happen if I held back my payments for a period of time and then apologising?

• 
  RPR (@Jimmusic801) reported 4 minutes ago

  @virginmedia @5IMON_ Very poor service overall from @virginmedia Problem with my account as I believe I’m being overcharged… £119 for a deteriorating service…

• 
  Rachel Rosser (@theGROWcompany) reported 6 minutes ago

  @virginmedia Usual rubbish service from Virgin 🙄. No internet, been on hold for 45 minutes with no voice update just some ear splitting ‘jazz’ repeating the same one track. How can a huge company continue to behave like this 🤨

• 
  Leigh OCallaghan (@LeighOCally) reported 9 minutes ago

  @Suej1959 @virginmedia I’m in Tunbridge Wells. Same problem. I couldn’t even watch apps. Luckily I can now but tv still pixelating.

• 
  caileachcrubach (@caileachcrubach) reported 10 minutes ago

  @virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.

• 
  Stevie (@molwins) reported 11 minutes ago

  @virginmedia Shocking service lately !! Glad I only have 2 months left!

• 
  * Vicky * (@vickypost29) reported 11 minutes ago

  @virginmedia Itv is still not working....

• 
  Caz (@Ca33ieKins) reported 12 minutes ago

  @virginmedia Pixelated channels! Can't watch anything at the moment. Still expected to pay bill though. Can't speak to anyone as per! Rubbish service.

• 
  iX J Å M Ė S (@repeatall) reported 13 minutes ago

  @virginmedia This update is so ****. All it does is give you epileptic fits!