Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
Hammersmith	Internet	3 hours ago
Hammersmith	Total Blackout	14 hours ago
Hammersmith	Internet	15 hours ago
Hammersmith	E-mail	16 hours ago
Hammersmith	Internet	17 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Alessandro Ferrara (@iamAleFerrara) reported 57 seconds ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Jose Carvalho (@josethepotter) reported 1 minute ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  raesnothere (@raesnothere1) reported 2 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 5 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Gabor (@GaborPfalzer) reported 10 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Asad Moghal (@AsadMoghal) reported 11 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 12 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Mat Morrison (@mediaczar) reported 15 minutes ago from Paddington, England

  @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

• 
  Asad Moghal (@AsadMoghal) reported 18 minutes ago from Kensington, England

  @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

• 
  Alessandro Ferrara (@iamAleFerrara) reported 18 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Adrian Malaiet (@malaiet) reported 20 minutes ago from Hammersmith, England

  @virginmedia worst internet provider in UK, appalling service

• 
  Mo-Mo (@ImaginaryCard) reported 25 minutes ago from Hammersmith, England

  @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

• 
  reme campos (@remecampos) reported 33 minutes ago from Kensington, England

  @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

• 
  Gabriela Lungu (@GabrielaLungu) reported 36 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Gabriela Lungu (@GabrielaLungu) reported 37 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Milesfiles (@MilesMalaya) reported 41 minutes ago from Hammersmith, England

  @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

• 
  VM (@BowTieMendoza) reported 45 minutes ago from Kensington, England

  @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

• 
  Bartosz Zakrzewski (@barfolo1979) reported 55 minutes ago from Hammersmith, England

  @virginmedia @mrslooker Problem continues at E15 2BT. Any advice??

• 
  Mo-Mo (@ImaginaryCard) reported 55 minutes ago from Hammersmith, England

  @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 57 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ROBOT (@ROBOTkombucha) reported 4 minutes ago

  @virginmedia @emmamcl_xo Crap service - always going down, and they never refund you..

• 
  Drackard (@Drackard) reported 9 minutes ago

  Virgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.

• 
  MR COOL (@Lifeline04India) reported 10 minutes ago

  @virginmedia Yes and one guy called and told i will receive few details as SMS including Re=feral bonus and referal entry, still i didnt receive, Please help

• 
  A.Monolith @alanmonolith@bsky.social (@alanmonolith) reported 11 minutes ago

  @virginmedia the update time for the ML6 outage remains at 22:06 tonight since the first minute of it being off. Is this just a random time , feels unlikely due to working hours and worry that it’ll drag to tomorrow. Please can I have an update that isn’t check the checker?

• 
  Darren Hayes (@darrenhayes1973) reported 12 minutes ago

  @virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!

• 
  Tommy Tinkler (@TinklerTommy) reported 12 minutes ago

  @LozzaFox Don't people know you can use google family and virgin media security that can fully control what any child watches and download on a device and restrict how long a device can be used a day. Down to the parents to decide what their child watches. Is Starmer etc so thick with tech

• 
  John (@satinballs99) reported 13 minutes ago

  @virginmedia my internet has gone offline again , supposed to be fix in 6 hrs, do we live in a third world country now.

• 
  Joe Farrugia 🇬🇧🇲🇹🇪🇺 (@JoeFarrugia) reported 13 minutes ago

  Being messed up by @virginmedia. 1st we were never told the old box must be returned then they charge £90 for not returning it. Trying to get this sorted is such a hassle. You’re told one thing, nothing gets done then you’re told something else.

• 
  Urban Groove (@Urban__Groove) reported 16 minutes ago

  @virginmedia I f***** HATE virgin media, i cant wait till my contract ends with you, Causing me stress by giving other 02 permission to set up a direct debit when i never instructed you too! BASTARDS! 😡

• 
  luke (@Burns12L) reported 16 minutes ago

  @brownbill_scott @virginmedia Same lad been down for like 2 hours now