Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 9 outage signals in the last 24 hours around Kensington, including 9 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 27, 8:40 AM GMT+1.
- Internet (57%)
- Wi-fi (19%)
- Total Blackout (9%)
- E-mail (8%)
- TV (6%)
- Phone (1%)
The latest reports from users having issues in Kensington come from postal codes W11 and W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 3 hours ago |
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Hammersmith
|
Internet | 4 hours ago |
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Hammersmith
|
Internet | 11 hours ago |
|
Hammersmith
|
11 hours ago | |
|
Hammersmith
|
Internet | 13 hours ago |
|
Hammersmith
|
Internet | 21 hours ago |
Nearby cities with recent reports
33 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Edward Baran (@edward_baran) reported from Kensington, EnglandOnce again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia
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MOMO (@ImaginaryCard) reported from Hammersmith, England@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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Alex Balfour (@adbalfour) reported from Kensington, England@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Foodwise Woman (@FoodwiseWomen) reported from Kensington, EnglandI’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Milesfiles (@MilesMalaya) reported from Hammersmith, England@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Nicky Beale (@NickyJBeale) reported from Kensington, England@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Steve Tran (@Chihao) reported from Hammersmith, EnglandYet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Gabor (@GaborPfalzer) reported from Kensington, England@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Gabor (@GaborPfalzer) reported from Kensington, England@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Gabor (@GaborPfalzer) reported from Kensington, England@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Wakefield (@SimonpWakefield) reported@virginmedia you are the worst provider I just want to know what the f@@k am I paying for it has been down more this month then I've actually used.
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Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported@virginmedia internet and TV down yet again Shocking ( not) .If you're thinking of changing to them One word and piece of advice. ...don't ......
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mec337 (@mec337) reported@virginmedia why am I paying for a service every time I want to use it, it never works. Have been with you 23 years - I’m done
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Julian Wellings (@expertiseontap) reported@virginmedia Long time customer here (28 years). Your automated customer service line is truly awful. Now on my second iteration of the complicated menu. Had to fudge my answers to avoid going round a third time. Now on hold awaiting a real person ...⏳.
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Louise Boxall (@Louiseboxall) reported@virginmedia Yep, we’ve done all that. It says intermittent service. It’s been like this over a week. Now it’s worse! Even spoke to one of the customer service people on Friday, the issue is worse and we were told unless they get 360 then Virgin won’t help. Absolute disgrace!
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𝕄𝕒𝕣𝕚𝕒 𝕃𝕖𝕨𝕚𝕤 🏴 (@_mclewis) reported@virginmedia Can you please issue an update on your interrupted services (TV and broadband) in the SA6 area please. They have been down since yesterday and the ETA is 1am tomorrow!!! It's half term and no update has been given to anyone!
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Gregor McAbery (@GregorMcAbery) reported@rpd_pacer @virginmedia Sad rule applies, comms companies are truly awful at comms and fixing stuff.
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JC (@SaffaJC) reported@virginmedia been on a call for over 5 hrs. They messed up my details with O2 now I pay for an account I can’t access have no SIM card for. The most pathetic customer service ever. I video recorded at lest an hour of the conversation to upload to tic tok
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Gemma Durham (@Gemmajaffacakes) reported@virginmedia Please can someone help me i am trying to book an engineer for the Digial Phone Line switch over and ive been sent round the houses for the last hour by your live chat and telephone line 😵💫😵💫😵💫😵💫
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kelefc79 (@kelefc79) reported@virginmedia 4 days my elderly dad has been without service. Not good enough.