Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Kensington, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 13, 12:34 AM GMT+1.
- Internet (72%)
- Wi-fi (13%)
- Total Blackout (6%)
- E-mail (5%)
- TV (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 12 hours ago |
|
Hammersmith
|
Wi-fi | 15 hours ago |
|
Hammersmith
|
Total Blackout | 15 hours ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 3 days ago |
|
Hammersmith
|
Internet | 3 days ago |
Nearby cities with recent reports
18 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Pete Austin (@PeteAustin_) reported from Kensington, England@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Nesli Shafak (@NesliShafak) reported from Kensington, England@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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Ralph E. Herrera (@REHerrera) reported from Kensington, England@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia
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Stephen (@stephen_09) reported from Hammersmith, England@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
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Hanieh Vidmar (@haniehvidmar) reported from Paddington, England@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
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Gabriela Lungu (@GabrielaLungu) reported from Kensington, England@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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Nizbit LFC* (@nizbit) reported from Kensington, England@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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Gabor (@GaborPfalzer) reported from Kensington, England@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
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CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandExtremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Kitty Poole (@KittyPoole) reported from Kensington, England@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Elizabeth Silva (@faysasilva) reported from Kensington, England@virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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helena (@hdl_dl) reported from Kensington, England@virginmedia how long is tv and broadband going to be down today in the Kensington area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nigel (@redwallreality) reported@biggle1908 Virgin media broadband is excellent. Problems start when you phone them…if you understand Indians with a less than rudimentary ability to speak English, go for it.
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Frazzz (@FrazzzYT) reported"There is intermittent signal in your area" so what did @virginmedia spend nearly a week destroying the Internet in this area actually fix... can't wait to leave once Openreach finish their build in this area. Sick of terrible service. Trying to run a business lol
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Eric Byrne (@EricByrne35) reported@virginmedia nearly four hours without now, come on like, it wouldn't be as bad if your TV package didn't run off the wifi too
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🦐THE Lexi! (@HSTSKaczynski) reported@0kbps i got my internet bill cut in half for the exact same speeds just by calling up the scottish line of virgin media and the guy immediately like "yeah mate i can offer you this deal instead" lmao. internet companies are such a damn joke
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Paul (@paul_gibbo921) reported@virginmedia @Bomber19631 Been really bad as of late can’t wait to leave
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Darc Knight (@DarcKni68649817) reported@virginmedia If the service is not paid for, it is stopped. @virginmedia is not giving you the consideration of old time customer. So why then is it OK to triple the bill of any household? Pay over 3 what they should pay for 9 months? Give a public explanation before I give my account details
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FoundNemo (@NemoH666266) reportedI'm so unbelievably ****** off that @virginmedia have **** the bed with streaming Sky Sports + and not even taking responsibility for it. Trying to say there isn't an issue. We pay for a service and spend all day looking forward to watching the game and nope...doesn't work
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Kevin Anthony Haynes (@anthony_ha15609) reported@EE @VirginMedia Long seen some play legal moves via The Walking Dead, years ago, which some of my funds also paid for much zombie production. Trouble is when it's a success the rats come sniffing via Disney, and TWD in France, so don't want my get my U.S compound interest slice.
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Nab 🦄 (@Nabracadabra) reported@virginmedia Your wifi service has been down for almost 2 full days in W13. What is the problem and why hasn't it been fixed
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Ruth Whalley (@Leftdoubleclick) reported@virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.