Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	E-mail	4 hours ago
Hammersmith	Internet	16 hours ago
Hammersmith	TV	22 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Edward Baran (@edward_baran) reported 20 seconds ago from Kensington, England

  Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

• 
  Robbie_Spice (@RobbieSpice89) reported 5 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  Alan Hodge (@hodgie_hd) reported 8 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

• 
  赤羽マイク (@maiku_akahane) reported 8 minutes ago from Kensington, England

  I feel down as my @virginmedia internet.

• 
  Gabriela Lungu (@GabrielaLungu) reported 15 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  lewis genney (@lewisgenney) reported 16 minutes ago from Kensington, England

  @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

• 
  Alessandro Ferrara (@iamAleFerrara) reported 23 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Dino (@dianaziedina) reported 26 minutes ago from Kensington, England

  @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 27 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  William (@wpcastile) reported 32 minutes ago from Paddington, England

  @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

• 
  shoegal (@Marshall5Sharon) reported 34 minutes ago from Kensington, England

  @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

• 
  Asad Moghal (@AsadMoghal) reported 35 minutes ago from Kensington, England

  @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

• 
  Rashid Iqbal ☔ (@Rashidfreed) reported 40 minutes ago from Kensington, England

  @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

• 
  reme campos (@remecampos) reported 42 minutes ago from Kensington, England

  @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

• 
  YingHuiThe (@YingHuiThe) reported 43 minutes ago from Paddington, England

  @simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 47 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 48 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 52 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Steve Tran (@Chihao) reported 54 minutes ago from Hammersmith, England

  Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 57 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel Rosser (@theGROWcompany) reported 5 minutes ago

  @virginmedia Regardless of the actual problem, it seems the company is totally inept. Why was your incoming call message not working, why was the on hold musac playing the same one track for an hour. Why did it take so many hours for any public announcement?

• 
  Stephen Hampson (@StephenHampson) reported 7 minutes ago

  @virginmedia so channels are down and can't even go on the status on your website as that's down. When you will start compensation for your unreliable service or do I need to send another complaint through? Only way you'll take notice

• 
  HeadingleyVoice (@HeadingleyVoice) reported 8 minutes ago

  @virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1

• 
  CLAIRE GROVER 🐝 (@ClaireabelleRed) reported 11 minutes ago from Bury, England

  @virginmedia Thanks for updating I've had my 82 year old dad on the phone as he only has the main tv channels so I guess its the same issue as the pixalation issues. I'll let him know

• 
  Zoey (@YngZoey) reported 13 minutes ago

  Anyone having problems with their landline on virgin media?? #virginmedia

• 
  Philip Howard (@PhilipH23624642) reported 13 minutes ago

  @Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239

• 
  tom (@Magnum_Tom5) reported 15 minutes ago

  @_lliesl_ @ArmchairAdml @globalds Grain They're limited in coverage because they're new, but they have their own lines like Virgin media and don't run on openreach network

• 
  Jane Common (@JaneCommon) reported 16 minutes ago

  @virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!

• 
  Richard Davies (@RichardDavies20) reported 20 minutes ago

  @darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running

• 
  Bigwows 💚🤍💜 ✖️✖️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bigwows) reported 22 minutes ago

  @cmairsy @virginmedia Zen for internet - rock solid and great customer service, not that you’ll need it. But after ditching Virgin we went down the freeview route, I’m afraid.