Virgin Media Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Islington, Hounslow, City of Westminster, Paddington, Hackney, Croydon, Wandsworth, Southwark, Chingford, Wembley, Hayes, Southall and Woodford Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner Neighbours having similar issue. The inability to work online is debilitating @virginmedia. Poor communication only makes the situation dire.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@virginmedia C'mon... I wouldn't have taken to tweeting if I had not exhausted every aspect of rectifying the issue. The issue lays in your corner.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner It's gone beyond a joke. Recorded message says issue fixed. WiFi still dead and zonked. 4 days of no service @virginmedia only adds to the head f... of being under curfew.
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@alexagius98 Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage @virginmedia
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@HendonGooner @helfkndoes @virginmedia Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@virginmedia service still down in E15. 5th day now. No response from text. Same recorded message stating issue has been resolved. Unable to connect to the online forum Outage Map via phone hence Tweeting.
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia I'm on the vivid50o package which isn't cheap and been a customer for 5/6 years. Dispicable.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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Simon Raper
(@simonraper1) reported
from
Ilford, England
@virginmedia My service in the last week has been dreadful, constantly dropping away. I must have reset it at least three times each day. Can’t test from here as that part of your website is not working. I can’t currently connect at all. I’m E11 2LX. Can you look into it please
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Malcolm
(@MalcolmDGama04) reported
from
Croydon, England
@virginmedia Not one person at your technical help desk knows how to configure a router.
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David Waddell
(@davidwaddelluk) reported
from
Camden Town, England
Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom
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Terry Black
(@TerryDBlack) reported
from
Lambeth, England
Jesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..
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Rish
(@TheRealRealRish) reported
from
Barnet, England
@virginmedia 12 hours I’ve waited for someone to respond on your text service, this after waiting an hour and speaking to someone last week who said I had to use the text service after your letter arrived.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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claire
(@viIIanevermore) reported
some workmen were installing virgin media cables in my area last week and ever since then my wifi has been acting up and it’s pissing me ******** off
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Rewildthewild
(@rewildthewild) reported
@virginmedia No I haven't as yet. The trouble is it's in my ex partners name and I'm the only one living here so I probably won't be helped. If it's cheaper I'll stay but I don't know why services have been cut. Steve.
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James Gibson
(@jamesgibson279) reported
@virginmedia As you see still a problem :(
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Craig Connolly
(@cougscougscougs) reported
@virginmedia all my TV and internet services are down (wired & WiFi), service test seats everything is OK, can you confirm status? Paisley area.
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Richard Parkes
(@Pending_37) reported
@virginmedia I am afraid thats the problem. I follow the instructions and when i click on manage websafe settings it just keeps reloading the same webpage and i dont get any options
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heather
(@MabelAlice1916) reported
@virginmedia it’s not an area issue they are supposed to be replacing a damaged cable from the pavement to my house The job was booked in 3 weeks ago I am sick of phoning and being t‘they will be there today’ it’s all lies I got a very ignorant person on the phone on Saturday unbelievable !!
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dawn corkin
(@dawniec01) reported
@virginmedia Is there an outage of broadband in SS15? I can't even access service status on my phone using data
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Andy Patton
(@paddymedic22) reported
@MabelAlice1916 @virginmedia Having the same issues. Web chat give information that is wrong. Absolute joke
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BerryGuns
(@BerryGuns) reported
@virginmedia Fault ref C01248624 was resolved at 3pm but network down again at 5pm. Are there any updates?
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Wayne Andrew
(@xyopic) reported
Hey there @virginmedia. This is my notice that in 4 weeks I'm leaving your worthless, waste of money, broadband supply. I'm sick and tired of constantly lagging during online multiplayers or watching streamers on Twitch 3 minutes behind everyone else. £40 a month for this ****!