Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, London, Hackney, Wembley, Southwark, Croydon, Hammersmith, Harrow, City of Westminster, Barnet, Islington, Hounslow, Paddington, Wandsworth and Chingford.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Harry Norton
(@mrharrynorton) reported
from
Tottenham, England
Back in London and my 4G is shit again. @virginmedia
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Harrow Weald, England
@virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike
(@Mike_Cowan) reported
@virginmedia Why has it taken five different methods of communication to get to what seems like a simple fix?
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Matt
(@MattMerter) reported
@virginmedia Moving the hub is not feasible without making internal damage inside my home which o don’t want… my previous providers hub didn’t have this reach issue, like I’ve said, you can send me a hub 4, you just don’t want to, it’s not even your latest I don’t see why it’s so difficult
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Jake ¥
(@Jakesimkins_98) reported
@virginmedia Cant use cable and yes same problem when connecting phones tvs and other devices
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Darren Winterburn
(@Dazwint) reported
@virginmedia I've spoken to your useless customer service several times, I've raised a complaint but a month on I still don't have two fully working TV boxes, it's ok though my contract is up in December and I will not be renewing, shame after 7yrs with you but your customer service is pants
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Deepika Singh
(@Deepika_Ssingh) reported
@virginmedia My internet installation was to be finished by 7oct (which anyways was a long wait since I got the service requested in mid Sep) they came and confirmed that there is some pre installation work required which finished on 31oct and now I have to wait till 22nov for installation
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CroNuts
(@MaxiSchreck) reported
@virginmedia It says that there's been an issue in the area that is complex and needs fixing - is there some kind of compensation we can claim for this? It's not really the service we've paid for
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Chloe 🌸
(@wrldofchloe) reported
So so fed up of my WiFi being painfully slow when I’m trying to work from home, nothing but problems from @virginmedia sort it out
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Tom
(@tomatoemartini) reported
@virginmedia Internet down in Ruislip for 12 hours now ! What is going on ?
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bom88
(@bom88) reported
@siambuddha1 @VirginMediaIE Same in D2. No communication from Virgin Media. With the amount of people complaining must be a major issue.
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Philip Moore
(@greedyweebear) reported
@virginmedia They didn’t have a clue what was happening , and I am sick and tired of being passed pillar to post , I just want to cancel