Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/24/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Fulham, Greater London, Hackney, London, Croydon, City of Westminster, Southwark, Poplar, Chingford, Wandsworth, Hayes, Harringay, Newham, Hounslow and Loughton.

Loading map, please wait...
City Problem Type Report Time
United KingdomFulham Total Blackout
United KingdomGreater London Wi-fi
United KingdomHackney Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • cameronfalconer Cameron Falconer (@cameronfalconer) reported from Lambeth, England

    @virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

  • mattwhiteski Matt White (@mattwhiteski) reported from Tottenham, England

    @virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.

  • sladey66 It’s only curly at the front ✋🏻 (@sladey66) reported from Camberwell, England

    @virginmedia Yes. Someone from our street reports a broken box at least once every three months

  • 1troggy_FFC Rob Trog (@1troggy_FFC) reported from Richmond, England

    @JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    I would like to let @virginmedia know that your service is the WORST its been. There are ALWAYS issues. Never any answers either, just excuses. I've had enough

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia shocking customer service and shocking logistics - internet down over Christmas Eve, Christmas Day, Boxing Day . Time to leave this poorly driven ‘tech’ company. The level of communication for a communications provider is appalling for this day and age.

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Parents have had ongoing issues with their internet from @virginmedia for last 6yrs! Had NO internet all over Christmas, new router received still not working. Told due to the size of their house. Now being told have to pay another 30 days for something that doesn’t work

  • chrissmithvivi Chris Smith (@chrissmithvivi) reported from Merton, England

    @virginmedia Yeh... Mine is still down

  • qshahawan Man of Vision (@qshahawan) reported from Hillingdon, England

    @virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.

  • planesimpletra1 PlaneSimple (@planesimpletra1) reported from Richmond, England

    Still no TV, phone or internet in TW11 since Thursday morning. Their website is showing no known issues in the area! What an incompetent and disgraceful company @virginmedia

  • rawle_dan Dan Rawle (@rawle_dan) reported from Ilford, England

    @virginmedia It says no known issues...

  • dmxcrew dmxcrew (@dmxcrew) reported from Camberwell, England

    @virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.

  • sanakardar Sana Kardar (@sanakardar) reported from Kingston upon Thames, England

    (2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia

  • aubreydav1s Aubrey Davis (@aubreydav1s) reported from Ilford, England

    Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Maiefya 🖤It is what it is عافية✊🏾🏁 (@Maiefya) reported

    @virginmedia According to your app there are no known issues in my area, however that is false because my broadband has been down twice all within a 30 minute interval.

  • lubokian James Lubbock (@lubokian) reported

    @virginmedia There are no known faults. This has been happening for the past 3 months. I spoke to tech support a few days ago who told me they couldn't find anything wrong on their initial checks. That doesn't help me as it keeps happening. I need someone to help me diagnose the issue.

  • millieruddy Amelia Ruddy (@millieruddy) reported

    @virginmedia internet has gone down in #se21 please help???

  • phyldogg Phyllis (@phyldogg) reported

    I just cba to speak to someone on the phone @virginmedia can you help me cancel my contract pls? You’re quick on Twitter.

  • deanb077 Dean Bailey (@deanb077) reported

    @virginmedia I’m not home at the moment but my tv is wired to it and buffers trying to stream things like iPlayer, Netflix etc.... really poor quality also while watching those services like blurry pictures then goes ok n then blurry again...

  • Killzone_Kid Killzone Kid (@Killzone_Kid) reported

    Started having intermittent problems with crappy @virginmedia, second day now, virtually impossible to have any messenger calls. Every week now there is one problem or another. FUUUUUUUUUUU......

  • sluggerotoole02 sluggerotoole (@sluggerotoole02) reported

    @virginmedia @BigIssue Dear Virgin Media, quite possibly the worst customer service. I just want to order a wi-if booster so my kids can do home learning. All you tell me to do is ‘download the app’. Done that but still can’t order a booster! Even BT guarantee signal in every room, but not VM!! V poor!

  • davidb0rn David Born (@davidb0rn) reported

    @virginmedia One of your customer service staff said I should go into the office to access the internet in the meantime. Is it Virgin's position to encourage those with internet outages to go into the office to work?

  • Pandemonium_FTW Michal W (@Pandemonium_FTW) reported

    @virginmedia They have been awful everyday, internet just randomly cuts out. All this started as we upgraded the speed of the internet

  • matteus6007 Matt Jones (@matteus6007) reported

    As quick as @virginmedia are, they are so unreliable and their support is shocking, makes working from home impossible