Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hackney, Ilford, Mitcham, Croydon, Paddington, City of Westminster, Wembley, Fulham, Merton, City of London, Southwark, Enfield Town and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Chris
(@cjpokemon3) reported
from
Watford, England
@virginmedia been on the web chat for over two hours trying to cancel my account as moving and been cut off again! Is there an email address I can contact?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
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Michael Kamen
(@makamen) reported
from
Watford, England
@virginmedia hello, trying to change my package but the link on your website seems to be broken and can't get through on the phone can you help please? Thanks
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Gaz the Red
(@redgm99) reported
from
East Ham, England
Hey @virginmedia - what is wrong with your internet 'service' in London E16? And do you have any plans to fix it or are you happy just taking our money for nothing?😠
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia would have been nice if you told me about the outage in my area before my internet stopped working in the middle of a meeting.....
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Wasim Akram
(@ZoSo365) reported
from
Barnet, England
@virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.
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Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
Would be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown
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Anne Hogarth
(@hogartha) reported
from
Loughton, England
@virginmedia Certainly am. I'm a Virgin customer 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jag Chaggar
(@JagChaggarTutis) reported
@vmbusiness absolutely disgraceful service. Been left without services for 2 weeks and everytime we call they end our call. Thanks for we have @BTBusiness as a back up line. @BBCWatchdog can you help us here?
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Gary Bayliss
(@GaryBayliss8) reported
@virginmedia Can someone help my poor mum get her box and remote sorted out. She has been on the phone with you over the course of 4 days and keeps being cut off. V poor service all round and she is paying for a full package and internet. Come on guys - do the right thing
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lucy
(@ariilovess) reported
@trulyyygrande @virginmedia bet it ain’t as bad as mine
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colin harper
(@teessider100) reported
@virginmedia Hub3, no not noticed any changes on the hub. But worth noteing that sometimes only 1 or 2 devices fall off the "network" and at other times it is all of them that lose the connection!
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Adeel Raza
(@AdeelR93) reported
@virginmedia WiFi is down and don't know what else to do. Followed all your online advice to fix (rebooting and resetting) and after the only options are help with connecting or it's fixed. What if I'm still experiencing issues?
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Simon Parry
(@sparry951) reported
@virginmedia Just nearly been taken out by one of your van drivers on Duncan Road, Leicester. Ignored a mini roundabout, then further down road I had to mount pavement to avoid being hit. Driving a van but didn't get reg number
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Megan fox
(@Meganfo67990574) reported
@virginmedia worst customer service ever I'll be cancelling my contract next month company is an absolute joke ******* waste of money for a service that works 70% of the time the rest of the time it's down constantly disconnecting on and off all dsy every day sick to death of it sort it out
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Lloyd John Connors
(@lloydpatman) reported
@virginmedia Customer service rep booked a visit tomorrow. That's something, but up until now the service has not be optimal
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Megan fox
(@Meganfo67990574) reported
@virginmedia No, and theres no one on the lines to contact been on hold for over 3 hours my internet goes down at the same time every day the rest of the time when it's working it's on and off and constantly having to reboot the box
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o
(@orn3laa) reported
@SkyHelpTeam MB 👍🏼 are you planning to sort the broadband problem in north any time soon or should I start calling up virgin media?