Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Harringay, Ilford, Croydon, Hackney, Islington, City of Westminster, Ealing, City of London, Southall, Fulham, Southwark, Paddington and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Poplar |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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Marc
(@MarcJTaylor) reported
from
Tottenham, England
@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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Ashleigh Jade Loeb
(@MxAshleighLoeb) reported
from
Islington, England
So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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Lulu
(@lulumr) reported
from
Ilford, England
@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.
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Johanna
(@JohannaWhitaker) reported
from
Islington, England
@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Darren Woodward
(@woodywatford) reported
from
Croxley Green, England
@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sm S
(@SmS06716817) reported
@virginmedia I wonder if it’s a policy of yours to drop calls when a student is trying to cancel? Is this a catch? Is it written in the small print that we missed?? Will you be charging extra??? Complete and utter shambles.
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marc hawkes
(@mhawkes81) reported
@virginmedia And it’s not an issue. Nothing is wrong but it’s just been going on for weeks
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David Simons
(@Sims1Da) reported
@virginmedia I asked for either 1. Restore oomph with 5g mobile sim. or 2. Change contract to just broadband with reduced monthly payment. 3. Cancel Agreement. I have had no communication except to say it’s resolved after talking to me which never happened.
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sean mann
(@saunasean) reported
@virginmedia Not really good enough, I’m trapped as a customer with you because you won’t Talk to me. I’ve canceled my direct debit so Please pass this message onto your cancellation department. They can contact me directly.
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Rosalind Grubin
(@roz_gru) reported
@virginmedia on your website it says after a late payment service will be reconnected within 3 hours. I've been waiting 7. On the phone I was told 24 hours. Which is correct?
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Dave Chadwick
(@Chadders1409) reported
@virginmedia are your contact centres actually open? If so they can’t be sufficiently staffed! I’ve called on 4 separate occasions this week to spend 45min+ on hold before dropping the call as I just can’t listen to the awful dance hold music! How can I speak to a real person?
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J
(@ofwolfandman89) reported
@virginmedia E-mail has been sent. We will look to contact authorities with the tresspassing and criminal damage done by the virgin media contractors if this isn't fixed immediately
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eve
(@LESLlEKNOPE) reported
@virginmedia please can you read the rest of my thread? and yep, checked website, no estimated fix time. called service line too, automated message said it’s a complicated issue that will take more time to fix than normal … also unhelpful and no time estimate given
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Dr. James Mahon, Journalist
(@JamesMahonTV) reported
@virginmedia 3 months of horrific internet service from your organisation, every couple of weeks having to call to complain, we are on a call now asking to be reimbursed for the full 3 months and to cancel your subscription. Remarkable how deplorable the service has been.
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Sm S
(@SmS06716817) reported
@virginmedia @carikower WhatsApp support is a nightmare