Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/17/2026 07:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Ilford, Hammersmith, City of Westminster, Southall, Waltham Forest, Hackney, Paddington, Croydon, City of London, Barnet, Islington, Newham and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Wi-fi
United KingdomLondon Total Blackout
United KingdomIlford Internet
United KingdomSouthwark Wi-fi
United KingdomHammersmith Internet
United KingdomCity of Westminster Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • xiaqua_shiyeon Xiaqua-Shiyeon (@xiaqua_shiyeon) reported from Lambeth, England

    @virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • dcsender Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.

  • SeanHickeyUK Sean Hickey (@SeanHickeyUK) reported from Croydon, England

    Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia fix up

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tarasdiary1 tara 🌸☕️ (@tarasdiary1) reported

    @virginmedia Honestly just sort your whatsapp staff out, they all gave terrible service

  • jrfrank Jane Franklin (@jrfrank) reported

    @virginmedia I have already called - several times - they have denied that there is a problem - we will have to consider closing our account

  • apt Ade Thompson (fully 💉+😷) (@apt) reported

    @benrlawlor @virginmedia Update from me. still no service so contacted @virginmedia. They had the ***** to tell that the service is working fine!. Cancelled my contract with them with no cancellation fee to pay (recently renewed contract). Reference number taken for complaints and compensation.

  • Ali45269415 Al (@Ali45269415) reported

    @virginmedia Hi Virgin Media. Im having issues with my laptop its not connecting via wifi or ethernet cable. "Windows cannot communicate with device or reeource (prinary DNS server)"

  • steveandcamera Steve Hayes (@steveandcamera) reported

    @virginmedia So I still have the same issue and everytime I use the broadband checker it says there is a fault and to check back in 24 hours. It's now 3 days later

  • kopanski_lukasz lukasz.kopanski (@kopanski_lukasz) reported

    @virginmedia 3 hours wait time for your WhatsApp team today ( and counting) - we’ll done. Top Customer Service support

  • sharke77 Sunny D (@sharke77) reported

    @virginmedia Do you have any idea how my compliant is progressing or has that been closed down without my consent and knowledge?

  • JellyBellyBoots Jelly 💙 (@JellyBellyBoots) reported

    @virginmedia on my 7th phone call to you today, now over 2h spent trying to resolve a problem which should take 5 mins. How is it so hard?

  • sazmeister88 Sarah 🇮🇹🌹#WearAMaskYouStupidBastards (@sazmeister88) reported

    @virginmedia i can't speak on the phone, and i don't have whatsapp, that's why nobody can fix this for me lol this is the only way i can get in contact with virgin :p

  • josh12954 Joshua Spurrier (@josh12954) reported

    @virginmedia Having a lot of internet issues, can I get some help