Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	5 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Internet	1 day ago
Hammersmith	Total Blackout	2 days ago
Hammersmith	TV	3 days ago
Hammersmith	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Mat Morrison (@mediaczar) reported 23 seconds ago from Paddington, England

  @OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…

• 
  Alessandro Ferrara (@iamAleFerrara) reported 45 seconds ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  mags (@margarethines1) reported 2 minutes ago from Kensington, England

  @virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!

• 
  Anthony Payne (@Anthony_Lonres) reported 8 minutes ago from Kensington, England

  @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

• 
  reme campos (@remecampos) reported 14 minutes ago from Kensington, England

  @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

• 
  craig crawford (@craiginmotion) reported 14 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 18 minutes ago from Hammersmith, England

  @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

• 
  William (@wpcastile) reported 29 minutes ago from Paddington, England

  @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

• 
  craig crawford (@craiginmotion) reported 30 minutes ago from Kensington, England

  @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

• 
  raesnothere (@raesnothere1) reported 33 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  Shaz (@Housewife6) reported 36 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  Dr Andreas Krieg (@andreas_krieg) reported 39 minutes ago from Hammersmith, England

  @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

• 
  Edward Baran (@edward_baran) reported 41 minutes ago from Kensington, England

  Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

• 
  Gabor (@GaborPfalzer) reported 46 minutes ago from Kensington, England

  @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

• 
  Edward Baran (@edward_baran) reported 52 minutes ago from Kensington, England

  @AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown

• 
  helena (@hdl_dl) reported 53 minutes ago from Kensington, England

  @virginmedia Hi, I need assistance and I have not been able to contact the service

• 
  Gabriela Lungu (@GabrielaLungu) reported 56 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 59 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Ralph E. Herrera (@REHerrera) reported 59 minutes ago from Kensington, England

  @virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

• 
  Gabriela Lungu (@GabrielaLungu) reported 59 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hg (@5555501z) reported 2 minutes ago

  @virginmedia Anyone else getting bad pixilation on itv2 atm

• 
  CarryOnGemma (@CarryOnGemma) reported 4 minutes ago

  @virginmedia this has gone beyond the pale now. You already know all the issues my dad and I have had for, well, weeks now. Dad had all his recordings deleted and now his new recordings are recording and now, when he’s watched part of something he can’t go back and watch it because it says the recording has failed. This has happened on every recording. It seems to record fine then changes to failed. Get this sorted and get the broadband sorted. How @Ofcom isn’t all over this I don’t know. Pushing people to take the V6 and then a year later this happens. Shocking.

• 
  Stevey C 🇮🇪 (@SteveyC9) reported 4 minutes ago

  @VodafoneIreland If there are webpages that I can access via Virgin Media or Three but not via your broadband service, then I think you have a problem.

• 
  Kelli Jayne Nunez (@JayneNunez11) reported 5 minutes ago

  @keithward329 @virginmedia Depends. Auto replies are usually garbage, but the real issue is no human loop. We set up Replymer to catch mentions, then still route the messy ones to a person.

• 
  Jack Taylor (@GazBrad61) reported 9 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV40 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Wirtz machine (@DavidVaughan5) reported 9 minutes ago

  @virginmedia My virgin media phone allows incoming calls but every time I phone out its showing as busy? I cant get through to speak to anyone to fix this?

• 
  Iso (@Isomniax) reported 10 minutes ago

  @OliverGMcManus @virginmedia Pretty sure they’ve actually broken contract here

• 
  GB Food Finder (@britfoodfinder) reported 13 minutes ago

  @LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?

• 
  Lawrence Landray (@Glawsloz) reported 16 minutes ago

  How about you supply the service I’m paying you for instead @virginmedia I now can’t have an engineer until 1st June so no Internet until

• 
  Lucia (@LadyLucia05) reported 16 minutes ago

  @AskVirginMoney It was something specific but I've had to sort it myself thanks to @virginmedia poor service