Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/10/2026 02:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, London, City of Westminster, Ilford, Hammersmith, Wembley, Southwark, Camden Town, Croydon, Hackney, City of London, Barnet, Islington, Sutton and Woodford Green.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomTower Hamlets Wi-fi
United KingdomLondon Total Blackout
United KingdomCity of Westminster Internet
United KingdomIlford Internet
United KingdomIlford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Islington, England

    @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

  • Champion3Claire Claire Champion (@Champion3Claire) reported from Bromley, England

    @virginmedia I think you will have to agree this is an unacceptably long time for the repair as it’s already been going on for days?? “There's a TV issue in xxx. Thanks for your patience while we work to fix things as quick as we can. We hope to fix this by 14 March at 16:00”

  • silvergoatish The waving mechanical roadgoat™ (@silvergoatish) reported from Enfield, England

    @virginmedia why can I not get through to speak with your customer services? The 1st time, the call centre cut me off. 2nd time the phone options didn't work. Your online Quick Pay is not working. I just want to pay my broadband bill 🤷🤷🤷

  • marcones87 marco salamone (@marcones87) reported from Haringey, England

    @virginmedia n22 London still down… this is unacceptable at least 3 times per week..

  • nan2thou PAT WEBB (@nan2thou) reported from Enfield Lock, England

    @virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Twickenham, England

    When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

  • rtkosha radz (@rtkosha) reported from Stratford, England

    virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

  • fdoug23 Frank Douglas, Hon. PhD. (@fdoug23) reported from Merton, England

    Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

  • Champion3Claire Claire Champion (@Champion3Claire) reported from Bromley, England

    @virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??

  • joybrenda Brenda (@joybrenda) reported from London, England

    @virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.

  • nan2thou PAT WEBB (@nan2thou) reported from Enfield Lock, England

    @virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.

  • mindbodyrevival mindbodyrevival_coach (@mindbodyrevival) reported from Enfield Lock, England

    @virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬

  • vijayjois Vijay Jois (@vijayjois) reported from Mill Hill East, England

    @virginmedia what is the problem with #broadband this morning?

  • not_on_fire J (@not_on_fire) reported from Epsom, England

    @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

  • GodofwarBrown therealmasonbrown (@GodofwarBrown) reported from Walthamstow, England

    @virginmedia fix the dam issue **** man I was watching a andrew tate podcast @Cobratate

  • farnsworth_adam Adam Farnsworth (@farnsworth_adam) reported from London, England

    @virginmedia It’s appalling they can act so quickly What about the speed issue?

  • KathyB05775264 Kathy B (@KathyB05775264) reported from Tottenham, England

    @virginmedia my internet is down. Is there a problem in the N18 area

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

  • Mustxkim Mustakim. (@Mustxkim) reported from London, England

    Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • woofles1968 big davie boy (@woofles1968) reported

    @virginmedia is there an actual telephone number to call to speak to someone in customer services??

  • visionsbyzoe zoe ! . ✨ (@visionsbyzoe) reported

    hi @virginmedia has there been any reports of internet being down in birmingham? it’s been like two hours almost lmao.

  • MrsGLovesMrG Mrs Graham ❤ (@MrsGLovesMrG) reported

    @virginmedia OMG worst Internet provider ever. You charge so much and give so little. What a joke!

  • tianorden 🌜 tia 🌛 (@tianorden) reported

    @virginmedia internet is down in BN2 area please help

  • tianorden 🌜 tia 🌛 (@tianorden) reported

    @virginmedia Says no known issues

  • samhill3488 Sam Hill (@samhill3488) reported

    @virginmedia No, keep ringing up and you fix it then a few mins later it's down again!

  • FULLERK88 k_valley (@FULLERK88) reported

    After being a no show for original appointment, @virginmedia turned up today to fix my phone line. Ended up connecting phone to hub instead. Have just been phoned by police saying we called them. We didn’t. Now trying to contact virgin on their messenger and stick in 1 hour queue

  • ilikecheeeesese cheese (@ilikecheeeesese) reported

    @virginmedia It says there is a outage in my area and there is 3 virgin vans near sun street

  • Dan_or_Leth Daniel Cem Kuburoglu (@Dan_or_Leth) reported

    @virginmedia has been unacceptably bad today. No connection of any kind - broadband, TV, phone - all day. First was told it'd be fixed by 14:55, then 18:45 and now 7am tomorrow. Not even a concrete explanation as to why.

  • lulabelscloset lisa copley (@lulabelscloset) reported

    @virginmedia Just the same keep resetting etc very frustrating and still no service it’s the same with other neighbours also so not anything we are doing