Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Chingford, Paddington, City of London, Southall, Hammersmith, Camden Town, Waltham Forest, Hackney, Newham, Southwark, Harrow, Tower Hamlets, Islington and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Chingford |
Internet | |
| London |
Total Blackout | |
| Paddington |
Internet | |
| City of London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Andrew James Heath
(@AJ_HEATH20) reported
from
Lambeth, England
@t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia yet again, service down and 1 hour + wait for support
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
The last engineer that visited sucked his teeth and just walked off the job. Very disappointed and been a customer for 8 years. Contemplating a switch to @virginmedia who can come next week...
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia @LutzS it's now two ****** days and I have no Internet and can't get through via any channel. I'm super pissed! 2 Days with no answer! ****** ridiculous service!!!!!
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia who gives a ****. sort your shitty service out
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia Sort your muppet service out first!
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Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia **** the wishlist. I just want a service that works. Definitely not virgin
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia please help distressed customer regarding constant landline calls from scammers with 0161 numbers
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
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Dave Pynor
(@DavePynor) reported
from
Walthamstow, England
@skyboxoffice @virginmedia I’ve just paid £26 for the fight night and it’s pixelated glitches? What’s happening?! Please help or give me a refund! Mental!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mattyb
(@Mattyb_OW) reported
@virginmedia Yep tried this, yesterday it said something like "there are some issues in your area" with 0 context or extra options to find out anything more, and now its saying there are no issues which clearly isn't true because my broadband isn't working
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Keith Pates
(@KeithCP2) reported
@virginmedia I don't have a picture no, the first box was just for tv, then it was replced with one with a hard drive had it years, since NTL a Cusomer 23 Years and now being treat like SH** and threanened, you now have no Customer Sevice and trying to con me for more after 2nd April Cut Off
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RazVaughan
(@RazVaughan) reported
@virginmedia What about the Landline in the whole 5 years of bein a customer we have never once used it?
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Nelly’Stass
(@NellyStass) reported
@virginmedia Yeah the link and my app both say there is no issues with my internet yet I’ve not had internet since this morning
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Joseph ward
(@Joe_p_ward) reported
@virginmedia why is your internet supply so poor? Nothing but problems now for 3 days. Followed the online help but useless. When up for renewal we won’t be customers anymore
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RebeccaKLxo
(@RebeccaKLxo) reported
@virginmedia We struggled with payment on the website and received no help in the phone, so when they kept ignoring the customer complaint and problem, I said clearly that I want this cancelled after the last bill. And it hasn’t.
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Mattyb
(@Mattyb_OW) reported
@virginmedia Thanks, managed to find out the issue and got an eta on a fix, this info shouldn't be this hard to get a hold of though, don't know why the info given to me can't just be available for everyone to read on the website like a live update feed or something
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MarkWhitcutt@RJCP Solicitor-Advocate
(@MWhitcutt_RJCP) reported
@virginmedia It’s our personal account. We get frequent disruption. The broadband link shuts down without warning /explanation - there is no communication usually in the evening & no customer service available at all. Your charges have increased and service worse. At least it’s working now.
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Rhys
(@RhyssLJ) reported
@virginmedia Now the F1 has finished there’s no commentary apart from a horrible high pitched beep. 4 full days of red button coverage without commentary. Very poor 👎🏾
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IBADAN SCOTTISH🏴
(@IbadanScottish) reported
@virginmedia Maybe I should try to call rather than using the live chat 💬 where I would not get a response after being transferred . I don’t want this to be the reason I will opt out of your network. I need a swift action. Thanks