Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Paddington, Croydon, Watford, Southwark, City of London, Ealing, Hounslow, Hackney, Carshalton, Sutton, Hammersmith, Southall and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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Deepak
(@deethfc) reported
from
Harrow Weald, England
@virginmedia And text you date date but never happened rang on 28th and they said it will be Friday 5th June waited till 4 pm and rang than said it was not booked in and will be Saturday 5th June again waited called up and said it’s not been booked a scheduled for 11 June I really saddened
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simonstebbing
(@simonstebbing) reported
from
Bushey Heath, England
Amusement of the day. Call Virgin’s senior technical support line. You can’t write this stuff!!! 0800 052 5738 @virginmedia #stillnowifi #fail
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Pretty
(@pretty_gd) reported
from
Harrow Weald, England
@virginmedia is da worst for internet ever! Every week there’s a problem. Been off since 4pm kmt
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Deepak
(@deethfc) reported
from
Harrow Weald, England
@virginmedia It’s been a issue since I agreed to a update 3 months ago I can understand there was a lockdown burin may was told that it would happen 20th may did not happen waited all day rang on 21st and said the order was not put on properly and it has now been done
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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Del 🌈
(@derrickca) reported
from
Croydon, England
Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky Bytheway
(@vlbtw) reported
@virginmedia hahaha so I'm having problems with my phone because of the thickness of my walls and I should take all my phone calls outside - that's your solution? It's a joke right????
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Dean Isherwood
(@Deanish1) reported
@virginmedia Still awful. Tv is jumpy and pixelated. Says no problem on the service status but I know of at least 5 other people in the area having the same issue
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Mark Jennings
(@markjenningsEDU) reported
@virginmedia I'm in BN1 and having an outage - do you have an idea of when this will be fixed / what the issue is 2nd time in at least a few months!!!
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Mustafa Axelrod
(@MustafaAxelrod) reported
@virginmedia It is working now, but I want to know if the issue is fixed. By this I mean the same issue happened on Sunday night effecting local area. Fixed Monday morning, then out again Monday night. Fixed now, but is it fixed for good?
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X
(@X49841880) reported
@virginmedia Whoever wrote that letter has not investigated a damn thing. Were the calls listened to? And if so, how is it ok for #Doninic to breach my data and then hang up on me? How are we at a deadlock over that if you investigated?
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nandam
(@nandam4422) reported
@virginmedia you must be joking!!! Try calling 0345 454 1111 from your own damn phone! it is easier to get to God than to get through your numbers. You are a con shop through and through!
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dale hayes
(@daleshayes) reported
@virginmedia hi I need help with a tv issue error code v210 I recently upgraded to 360 tv but the box failed to update, I've tried calling but I've been hung up on numerous times hope you can help
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mkingdon
(@mkingdon) reported
@virginmedia The picture seems to be stable now (based on the last five minutes), but the issue has varied in severity so hopefully it is now fixed.
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Mustafa Axelrod
(@MustafaAxelrod) reported
@virginmedia Not sure. I got a text message saying the outage was fixed, but the person on live chat said it would only be fixed by 11th Jan.
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Jason Sinclair
(@jlsinc) reported
@virginmedia No, just your normal service that cuts out for hours every week costing work-from-homes time and money, and making online school impossible. Still, not like anyone is doing that at the moment.