Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	Internet	9 hours ago
Hammersmith	TV	9 hours ago
Hammersmith	Internet	17 hours ago
Hammersmith	Total Blackout	1 day ago
Kensington	Internet	2 days ago
Hammersmith	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 13 seconds ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Mo-Mo (@ImaginaryCard) reported 6 minutes ago from Hammersmith, England

  @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

• 
  dj bosher (@djbosher) reported 10 minutes ago from Kensington, England

  Wifi fail incoming, **** you virgin media

• 
  Dino (@dianaziedina) reported 11 minutes ago from Kensington, England

  @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

• 
  Alex Balfour (@adbalfour) reported 15 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  MoMo (@ImaginaryCard) reported 17 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  Nicky Beale (@NickyJBeale) reported 18 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 19 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Fred D (@CorpFred) reported 25 minutes ago from Kensington, England

  @birh_trx @virginmedia Yes it is down

• 
  Alessandro Ferrara (@iamAleFerrara) reported 28 minutes ago from Kensington, England

  @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

• 
  Anthony Payne (@Anthony_Lonres) reported 32 minutes ago from Kensington, England

  @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

• 
  reme campos (@remecampos) reported 35 minutes ago from Kensington, England

  @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

• 
  Alessandro Ferrara (@iamAleFerrara) reported 35 minutes ago from Kensington, England

  @virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated

• 
  Catherine Gull (@catgull) reported 39 minutes ago from Kensington, England

  @virginmedia what is going on with the network. No service!

• 
  Mo-Mo (@ImaginaryCard) reported 39 minutes ago from Hammersmith, England

  @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

• 
  Robbie_Spice (@RobbieSpice89) reported 40 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  CALUM GRAY (@Jo_The_Waiter) reported 41 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  Edward Baran (@edward_baran) reported 53 minutes ago from Kensington, England

  Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

• 
  helena (@hdl_dl) reported 53 minutes ago from Kensington, England

  @virginmedia how long is tv and broadband going to be down today in the Kensington area?

• 
  Gabor (@GaborPfalzer) reported 60 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 6 minutes ago

  @virginmedia Are there known issues in the se3 post code? Your service status page is also not working

• 
  ohsandra70 (@KayCee312898473) reported 6 minutes ago

  @virginmedia increased bill to £70 but internet service is crap!

• 
  Neil G (@granth1974) reported 8 minutes ago

  @virginmedia hey virgin, you've downgraded my Netflix account without my permission. I'm mid contract. That's not allowed. I want it back to without ads asap or I reserve the right to cancel you without notice.

• 
  Brian Geekie (@geekiebrian) reported 9 minutes ago

  @virginmedia I’m still locked out of my virginmedia account after waiting 15 working days for resolution of this problem

• 
  AJ (@The_Broski_Boot) reported 14 minutes ago

  @virginmedia we are now over 12 hours into this issue without any meaningful update Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. A prolonged outage without resolution or communication may breach this. Can you please update

• 
  twocakesdakes (@2cakesdakes) reported 16 minutes ago

  @virginmedia absolutely **** company. Don't look after their loyal customers. Trying to cancel phone line and going to charge extra for smaller package. Just **** off

• 
  Ian Scott (@IanScott_01) reported 17 minutes ago

  @virginmedia Well after speaking to someone from customer resolutions this morning, I left my details and heard nothing back! I've been trying to sort this out for weeks now and my contract is about to expire!

• 
  Isla (@saoirseisla) reported 19 minutes ago

  My fave thing about @virginmedia is nothing. No WiFi for 4 days. No WiFi = no tv. Been fobbed off for days. Each day promising it’ll fixed by the end of the day. Only to turn around today and say only an engineer coming to the house can fix it. I want out of this contract.

• 
  karen (@karenwigg1) reported 20 minutes ago

  @virginmedia since having new TV box installed, I am now awaiting my 3rd visit from an engineer to fix yet another problem. Getting a bit fed up with this now.

• 
  karen (@karenwigg1) reported 21 minutes ago

  @virginmedia Everyone apologises, but I'm left with paying for a service that I can't use. It seems Virgins's time is more valuable than mine bc I'm threatened with a £25 fine if I miss the appt.. I feel that I'm owed at least some sort of refund for ny inconvenience and loss of service