Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Hackney, Croydon, Harringay, City of Westminster, Newham, Southwark, Hounslow, Loughton, Enfield Town, Kensington, Twickenham, Camden Town and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hayes |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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🏴🇯🇲🇮🇪 Anthony Morgan
(@Anthony_Morgan_) reported
from
Brentford, England
@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
Was there not some way you could have enabled us to plan ahead with a warning you were going to do whatever it is you’re doing? It took me calling your phone-bot to find out. I trust loss of service and inconvenience will be reflected in this month’s @virginmedia bill? RSVP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Angela Richardson
(@AngelaR972) reported
@virginmedia Yes. I want to leave. My price is increasing and I cannot afford it anymore. My son has exactly the same service for a lot less. Doesn’t make sense and I cannot get through to anyone to discuss it so how do I leave?
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kelly Dawkins
(@ditzyk) reported
@virginmedia The phone has not been damaged by us at any point, in fact it’s very good condition. Also at point of sale it has never been mentioned that the phone warranty would only be for 12 months, we have 4 iPhones 3 different providers & never been informed of this
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Frank White
(@itsfrankywhite) reported
@virginmedia I am incredibly disappointed in your service, your customer service promised multiple times our line would be installed, and here we are 66 days later with a voicemail telling us you’re cancelling our contract. Do you think that’s acceptable?
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Liz Crew
(@Lillput) reported
@Woodpunk Urgh - that's dreadful. When my partner died I notified Virgin media and they acknowledged my correspondence to him. When I complained, they sent the 'apology for being so insensitive' to him. Customer service in these places totally sucks. Hope you can sort the buggers out
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Tyler Moran
(@TylerMoran12) reported
@virginmedia what is going on with the wifi lately? Either been going down constantly or not working at all!? Been going on for about 4/5 days now? Getting beyond a joke!
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@
(@damcarradus) reported
No service on out my phone, unreliable wi-fi at home, what exactly am I paying for @virginmedia cause it’s not internet!
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Stuart Stretton
(@caneton81) reported
@virginmedia You have appalling service. This is now day six of trying to get in touch. I transferred to the Whatsapp service you off so I can get on with my day---literally...I've been waiting for 25 hours (!!!) for someone to deal with my enquiry properly.
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Mahmood Sabari
(@m_sabarii) reported
@virginmedia Why can I find my exact “old” offering on your website but only for “new” customers? It means that existing customers are taken for granted! Perhaps that extra funding can be invested in a better customer service department?
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Mark Jessop
(@MarkJessop20) reported
@virginmedia absolutely shocking service! Do you actually train your agents to hang up on customers? Happened twice now after 40+ minutes and had our cancellation letter sent back to us!!! Disgusting….
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🌛 Miss Fly By Night🌛
(@MissFlyByNight) reported
@virginmedia @virginmedia Tried since 18th January 2 talk to u. You've increased my broadband price from £24 to £47! Over 55 WhatsApp messages saying I'm in a queue, this is day 16! I've proof of 19 phone calls trying to speak to someone. All I want is an affordable package or else I cancel.