Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Hounslow, Hammersmith, Hayes, Croydon, Newham, Hackney, Ealing, Poplar, Southwark, Ilford, City of London, Barnet and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Feltham |
Internet | |
| Hounslow |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hayes |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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TF
(@thegaffaa) reported
from
Ilford, England
@justinw03816934 @virginmedia Held on for 33 minutes to be told they need to transfer me to another person. They are just leading their customers on. @virginmedia are awful...
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Mr Havoc techie Voiding warranties since 1990
(@HavocTechie) reported
from
Loughton, England
@virginmedia 241 High Rd, Loughton IG10 1AD. If your team are doing anything why is there never a update or any chasing on these cabinets. As a Virgin media customer if I phone your auto system it gives a ref and no way to check
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Brenda Franco
(@joybrenda) reported
from
Stratford, England
@virginmedia , how can some One be removed from your mailing list, as they keep getting mail shots, but have no wish to be a virgin cus tomer, and find these letters irritating. Thanking you In anticipation of your help in this matter.
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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TF
(@thegaffaa) reported
from
Ilford, England
Don't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Matt White
(@mattwhiteski) reported
from
Tottenham, England
@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Mr P
(@adrian_pennelli) reported
from
Hackney, England
Ah well. So it will be good riddence to @EE at the end of my contract and hello to @virginmedia and @Virgin as they have been excellent dealing with my wife's issues unlike you lot. Dreadful service from @EE where the customer is taken for granted. #poorservice #poorcustomercare
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Dan Rawle
(@rawle_dan) reported
from
Ilford, England
@virginmedia It says no known issues...
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Martín Pane 🐦
(@martinTayx) reported
from
Camden Town, England
@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aidan Magrath
(@aidomagoo) reported
@virginmedia Ok joint bill payer. I don’t use wired so it’s irrelevant. I didn’t take out your service to have Ethernet cables running around my house so why do you keep asking about Ethernet speed? This doesn’t mention wired or wireless for the minimum acceptable speed does it?
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Claire Roberts 43
(@43_claire) reported
@virginmedia It just won't let me log can some one come out and sort the problem out please if possible
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Greg Crow
(@greginsyd) reported
Hi @virginmedia can you tell me why I’ve lost internet yet again in SE26? Yes I’ve checked your status page (and it shows everything is fine when the service is actually down). Yes we’ve rebooted the router.
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Ross Abrahams
(@ross_abrahams) reported
Seriously how many times do I need to speak with @virginmedia for them to tell my why my broadband installation keeps getting pushed back (nearly 2 months now). I haven't had a single conversation without being passed between 7/8 operatives. Literally the worst customer service.
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Claire Neaves
(@neavesclaire) reported
@virginmedia The irony is we left Virgin after months of struggling with poor connectivity and trying to get a better service. We are both keyworkers and were trying to carry out telehealth and run a social services team during lockdown. Really really poor experience with your company
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Gareth Davies
(@theshakadaddy) reported
@SkyHelpTeam Nope. Done that, several times already. Still not heard from sky, not about the shite wifi nor the complaint. I’ll be leaving when I’ve time to call; I’ll expect refund for the weeks of port/no internet whilst waiting for this shitshow to be sorted. @virginmedia @EE any offers?
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Ross Abrahams
(@ross_abrahams) reported
Not even sure whether I want to stay anymore. And to top it off, as soon as I am offered a single bit of compensation (not worth it at all!), an automated message tells me their offices are shut and they hang up on me. Absolutely awful by @virginmedia
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Juhil Dungrani
(@JuhilDungrani) reported
@virginmedia Your service sucks I’m experiencing awful service since last 3 weeks now
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🇮🇪⚪️#NunoOut
(@THFC_fan7) reported
@virginmedia why has the WiFi been completely down in my area for the whole day?
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Cords
(@dannycorder) reported
@virginmedia Appreciate your help here. There are only two of us here and it's only me who would do that so I can rule that out.