Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 12/05/2025 14:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Harrow, Tower Hamlets, Hackney, Islington, City of Westminster, Walton-on-Thames, Camden Town, Southwark, Croydon, Ilford, Newham and Wembley.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of London Phone
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • NickyJBeale Nicky Beale (@NickyJBeale) reported from Kensington, England

    @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

  • Ryan_JL Ryan (@Ryan_JL) reported from Islington, England

    @virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?

  • MoraisPhilip Philip Morais (@MoraisPhilip) reported from Tottenham, England

    @virginmedia 45 mins on hold and then cut off. Service is appalling.

  • crouchendmum1 Muswell Hill Mum (@crouchendmum1) reported from Barnet, England

    @virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)

  • Cathemc Cat McNally-Hughes (@Cathemc) reported from Hounslow, England

    @virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • Cathemc Cat McNally-Hughes (@Cathemc) reported from Hounslow, England

    @virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks

  • hexham1971 adrian skelton (@hexham1971) reported from Barnet, England

    @virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks

  • TochiLeona_ Nwa Biafra🌅 (@TochiLeona_) reported from Enfield Lock, England

    @virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?

  • peteholbrook Peter Holbrook (@peteholbrook) reported from London, England

    @virginmedia is their an outage in SE London ? I’ve lost everything.

  • catmxc cwm :3 (@catmxc) reported from Islington, England

    @virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days

  • PaulDupree19 Paul Dupree (@PaulDupree19) reported from Harrow Weald, England

    @virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SlimNasty2013 Slim Gaming (@SlimNasty2013) reported

    PLEASE for the LOVE OF GOD @toobbroadband GO LIVE in the Thornhill area so I can ditch @virginmedia currently getting 350/0... yes ZERO... their customer service is like, if it hasn't fixed itself in 24 hours, come back to us... I should be STREAMING LIVE now!!!!!!

  • danAndrews0 Daniel Andrews (@danAndrews0) reported

    @virginmedia And…? What use is this “platform” then? You are so incompetent it’s untrue! How your still in business I’ll never know! 3 months of my contract left and I’ll be going to @SkyUK

  • yellocarse10 Judith Ashforth (@yellocarse10) reported

    @virginmedia After several attempts to get my complaint resolved by you getting me to have dialogue via WhatsApp, all I have been advised to do is ring the pre installation team!!! Can someone actually help me??

  • pye1903 Derek Douglas (@pye1903) reported

    @virginmedia Was supposed to be fixed on the 3rd at 2pm SNR issue

  • osmanazfar147 Osman Azfar (@osmanazfar147) reported

    @virginmedia I’m not getting any service . Could you help

  • serhio1232 serhio123 (@serhio1232) reported

    @SpaceX Not bad. Virgin media charges me £60/month for 350mbps/s. The only downside with starlink could be bad latency and lots of timeouts when it is cloudy/rains.

  • SQW103 SWight (@SQW103) reported

    @virginmedia Hello, no broadband for nearly 24 hours in SE22. What is the problem and will you reimburse us? Thank you

  • robert72black Robert Black (@robert72black) reported

    @virginmedia @theresecoffey just wondering how it's environmentally friendly, that to get the BB and line package I want at a price I can afford, I have to take out a bundle that includes a TV box that will never be used! What a waste of materials.

  • Mannyy1991 Manny (@Mannyy1991) reported

    @virginmedia Wired Connection and I always check before raising any complaints. As stated previously I'm a reasonable customer all I would like to @virginmedia to explain to me why there is a systematic reduction in service speed?

  • pengeprincess Mary Ward (@pengeprincess) reported

    @virginmedia I am a satisfied customer but please don't advertise on GB News. Your brand doesn't need this kind of association and neither do your customers.