Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Kensington, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jun 2, 1:23 PM GMT+1.
- Internet (57%)
- Wi-fi (20%)
- Total Blackout (9%)
- E-mail (7%)
- TV (7%)
- Phone (1%)
The latest reports from users having issues in Kensington come from postal codes W8 and W11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 2: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 4 hours ago |
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Hammersmith
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Wi-fi | 9 hours ago |
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Hammersmith
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Internet | 1 day ago |
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Hammersmith
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Wi-fi | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
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Hammersmith
|
Internet | 2 days ago |
Nearby cities with recent reports
17 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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MoMo (@ImaginaryCard) reported from Hammersmith, EnglandNothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Edward Baran (@edward_baran) reported from Kensington, EnglandOnce again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia
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Adrian Malaiet (@malaiet) reported from Hammersmith, England@virginmedia worst internet provider in UK, appalling service
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Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
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Steve Tran (@Chihao) reported from Hammersmith, EnglandYet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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reme campos (@remecampos) reported from Kensington, England@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Gabor (@GaborPfalzer) reported from Kensington, England@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
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Kitty Poole (@KittyPoole) reported from Kensington, England@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia second time this week, an outage in W8. Get it together
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Jose Carvalho (@josethepotter) reported from Hammersmith, EnglandExtremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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Asad Moghal (@AsadMoghal) reported from Kensington, England@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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mags (@margarethines1) reported from Kensington, England@virginmedia why’s you automated payment system not working!!!! 😡
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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... - ..- 𝚂𝚝𝚞 (@_Alfista) reported@jen_moxon Their Customer Service, the word ‘service’ doing a lot heavy lifting here, is the worse. They randomly cancelled my DD without notice then bill me for late payment… @virginmedia Nice broadband, sh*t service, will go back to BT at renewal time.
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Christian Schmeer (@cschmeer) reported@virginmedia Thank you, but unfortunately there’s no alternative placement as the next power socket would be through a wall and 10 meters down the hallway, which might help with the overheating, but is a weird spot as all my network connections run to the cupboard by the entrance.
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Gaz (@R111_Gaz) reported@palmertrees @Amy_90_x Well, yes, just like people pay for Sky et al. Point is, its normally an extra fee channel, but not this afternoon, any Virgin Media customer can have it.
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Lacking Courage (@NeedMoreCourage) reported@virginmedia We have lost faith in your organisation's ability to listen or fix the problem! Poorly trained staff or systems seem to not help & if a scripted system then just puts you into a repetitive loop.
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Melina Kakoulidis (@MelinaKakoulid7) reportedI am wondering on what is wrong with customer services advisers at @virginmedia Why would they ask me for my monthly price & when I tell them £27 I then get asked for my email address which I gave and then immediately after my email address confirmation they again ask my price
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Tom Edwards (@BBCTomEdwards) reportedInteresting mobile data from @virginmedia show some Londoners staying away due to #tubestrike : •The City is down by 16% •King's Cross is down by 8% •The West End is down by 6% •Westminster is down by 11%
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PCExpressLUFCX (@PCELUFCXX) reported@virginmedia Wi-Fi off since this morning and now the tv gone too. Estimated fix time of 11am tomorrow? You’re ******* ****.
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Golfer,Car Enthusiast/Dealer,Dog Lover#THG #AMC (@iamBazSR3rs) reported@virginmedia Constantly up and down,TV picture comes and goes and internet often stops out! It’s ok today but more bad days than good
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Blain (@Blaaiin) reportedHi @virginmedia, I have been passed from pillow to post since yesterday morning and have been lied to about an appointment that was booked for someone to come to my property and repair my internet and TV services. How do I escalate this? Honestly, the service is a shambles!
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Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reportedWe now have a @virginmedia engineer booked but not until Tuesday, cue loss of earnings, money spent on extra data and petrol to go to my parents to try and use internet. Issue was definitely local area but now been told need engineer. 5 days after first went off.