Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/16/2026 05:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Ilford, Southall, Barnet, Poplar, Harringay, Hayes, City of Westminster, Enfield Town, Newham, Hampstead, Croydon, City of London and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHackney Total Blackout
United KingdomIlford Internet
United KingdomLondon Internet
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • TheMrsNatG I am a Penguin 🐧 (@TheMrsNatG) reported from London, England

    @virginmedia Checked this already. No issues, has been days.

  • AndyStephens10 Andrew Stephens (@AndyStephens10) reported from Camden Town, England

    @virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!

  • ange1pie Anne (@ange1pie) reported from Camden Town, England

    @virginmedia Thanks - apparently there is a problem in the area.

  • GerryCity Gerry (@GerryCity) reported from East Ham, England

    @virginmedia It's sorted Virgin should have a button on their desktop to cancel contracts because the process was so stressful I will never recommended virgin media to anyone.

  • corblimey22 corblimeyyoubeauty (@corblimey22) reported from Tottenham, England

    @virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients

  • PaulLaFiaba Paul Falkner (@PaulLaFiaba) reported from Croydon, England

    @virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level

  • 13todinner Susan Barton (@13todinner) reported from Watford, England

    @virginmedia Spent an hour on the phone to say that we cancelled the engineer! This is not true at all. Very disappointed being a customer from day 1! Paying a line rental for over a year when it's not working can someone please look into this

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia

  • frangz Francisco González (@frangz) reported from Paddington, England

    @virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.

  • MaverickMark mark palmer (@MaverickMark) reported from London, England

    @virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.

  • AndyStephens10 Andrew Stephens (@AndyStephens10) reported from Camden Town, England

    @virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia no tv , no internet , don’t know account number can’t find any paper work - help!!!

  • pussinpjs1 linda holmes (@pussinpjs1) reported from City of London, England

    @virginmedia Sorry I fell asleep so didn't reply. If I do forgotten password it comes up not working right now when I press proceed

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @carolewilliams @virginmedia My experience was truly dreadful. Friends say the same. Just a very deaf, very arrogant company. Never again

  • AndyStephens10 Andrew Stephens (@AndyStephens10) reported from Camden Town, England

    @virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DamienLestrange Damien Lestrange (@DamienLestrange) reported

    @virginmedia @JohnLewisRetail Is there a problem in m23 with broadband and tv been down all day

  • Davidrowlands16 David rowlands (@Davidrowlands16) reported

    @virginmedia Say the imap/smtp service is, disabled

  • WattsSW12 Ed (@WattsSW12) reported

    @virginmedia So I’ve waited almost 3 hours “stay connect otherwise the chat will end” for what? Nothing! And this “chat” closes at 9pm! How hard is it to service a customer the simple task of moving?? And now you want me to ring aswell?!!

  • BodenHook Matt Boden-Hook (@BodenHook) reported

    @virginmedia @Marc251983 Totally unacceptable- it’s been off all over Worksop all day today. So much for your ‘all singing all dancing’ Wi-Fi. No updates on your website and simply says ‘there are no faults’ when you put your postcode in. Absolute crap @virginmedia

  • ninjahardrock Ninja (@ninjahardrock) reported

    @virginmedia Yes. ALWAYS says there is no problem in my area, sick of the lies as usual.

  • LisaLee97520915 Lisa Lee (@LisaLee97520915) reported

    @virginmedia Why have I wasted all day on webchat telling you I don't want an 02 Sim, non stop pushing it on me, now I will go elsewhere after being a loyal customer

  • iainb1961 Iain Britton (@iainb1961) reported

    @virginmedia @virginmedia No, I am staying in a @premierinn hence me tagging them into my tweet. Reception have advised they have major problems with your service so can’t help!

  • RedCyre Lord Wits-End of Danum 😷🇪🇺🇬🇧🏳️‍🌈 (@RedCyre) reported

    @virginmedia I have been unable to sign into my tv go app on my laptop for several days now and can’t find a link for app support on the website. Is there a general issue or is it just me?

  • eletos Steven Marriott (@eletos) reported

    @virginmedia On the phone there are ‘complex issues’. The text link to your website suggests there are no issues. Had no consistent internet all day. The VM mobile service has also bailed to 4mbs, used to be 40+ in the house.

  • Lisalav22 Lisa Lavelle (@Lisalav22) reported

    @virginmedia I’m sick to death of spending hours on the phone for nothing to be done about it, I deserve better, Ghadija your customer service assistant said she would call me today and hasn’t even bothered sick of being fobbed off, get a manager to call me