Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Hammersmith, Southwark, Hackney, Muswell Hill, Southall, Camden Town, Barnet, Mitcham, Harringay, Waltham Forest, City of London, Croydon and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It went down about 45mins ago again and came back about 20mins later.
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia I shouldn’t have to. It’s a new issue that other people are having too. I can turn off wifi on my phone and it’s fine. Please tell them who fix things to fix it. Not only me
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia my WiFi is going on and off. Is there a known problem in E4 London
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.
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James Brown
(@JammieBun) reported
from
Enfield Lock, England
@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It's ok for now but evenings are the worst.
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia Done this when I can’t give account or anything they say can’t help you don’t think I tried this first
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Becky
(@Trev_vamp) reported
@virginmedia Landline has stopped working but I’ve checked and there is no known problems and my internet went off for a whole day but now is back on. Not the first time it’s happened it’s a ongoing problem that apparently was fixed but clearly isn’t
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Brian Dunn
(@bjbear72) reported
@virginmedia Have tried to resolve an issue now for 2 days but today was the final insult. Waited on the online chat approx 40 mins only to be told to hold for another 15 mins whilst the agent goes for a break. Can someone PM me ASAP
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Adam Phillips
(@adamphillips193) reported
@virginmedia you have the worst customer service chat ever I've been hanging on for over 4 hours now. #CustomerService #poorcustomerservice
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Scott W L Ford
(@ScottWLFord) reported
@virginmedia - hi, what is going on here with my TiVo box it was repeating again and again and again - “starting up” then all those lights flickered on the box comes on and off and “starting up all over again and no signal
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Kazzkazz 🇬🇧🇬🇧🇬🇧 #iamtommy
(@kazzkazz39) reported
@virginmedia can you tell me if there are any issues in the BR5 area please. My mum cannot use her WiFi to work, has phoned you and u said I wld so a reset thing but it’s still not working. She’s tried calling again but given up with an hours wait!
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Becky
(@Trev_vamp) reported
@virginmedia I received it on 09/01/21 at 9.23pm when I had complete loss of internet and then I text again yesterday when my landline stopped working and got the same message at 5.22pm and I sent another today because I’m still having problems and got the same message at 1.24pm !
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Daniel Blundell
(@bigdan89) reported
@virginmedia O I’m sorry that is not a good enough. A full public apology and acknowledgement that you failed on your customer services is required. It shows how bad it is as your asking me what the call was about. This whole thread tells you what was being discuss3 when promised a call.
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Gordon stuart
(@ajackdbottle) reported
@virginmedia is there a problem with your phone lines in Scotland? Iv been trying to call from my home phone and it’s constantly engaged?
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trixie
(@LongJayne) reported
@virginhelp @virginmedia My cable is broken! No virgin mobile ...can't call 150 as phone obviously not working...over 18hrs myself and husband holding on seperate mobiles...keep being sent to a bot!!
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Pablo
(@pyrcroft) reported
@virginmedia May I also suggest you look at previous tweets from and you will see what the issue is and how it is still not resolved and I want it escalated as I have spent days and days with your guys and still not resolved..