Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, City of London, Barnet, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Poplar, Ilford, Hackney, Wembley, Camden Town, and Barking.

City	Problem Type	Report Time
Croydon	TV	2 hours ago
London	Total Blackout	2 hours ago
City of London	Internet	2 hours ago
London	Wi-fi	3 hours ago
Barnet	Total Blackout	3 hours ago
London	Internet	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  ANT (@pantsant) reported 1 minute ago from Camden Town, England

  @virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

• 
  ANT (@pantsant) reported 5 minutes ago from Camden Town, England

  @virginmedia Unlike your service, which never arrives!

• 
  James Everington (@jeverington) reported 6 minutes ago from Camden Town, England

  @pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

• 
  Eddie Seber (@turboeddie08) reported 6 minutes ago from London, England

  @virginmedia Btoadband not working, postcode Rm10 8JT

• 
  Dave Mauger (@DaveMauger) reported 8 minutes ago from Wandsworth, England

  @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

• 
  Edward Baran (@edward_baran) reported 8 minutes ago from Poplar, England

  @alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing

• 
  tony pickering (@tonycelebrity) reported 9 minutes ago from Camberwell, England

  @virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

• 
  Eamonn Curran (@EamonnCurran2) reported 14 minutes ago from Ealing, England

  Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

• 
  Deborah Bonetti (@deborah_bonetti) reported 20 minutes ago from Kensington, England

  @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

• 
  anne hill (@gorgeousuk) reported 23 minutes ago from London, England

  @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

• 
  Johnny Daukes (@jdaukes) reported 23 minutes ago from Brentford, England

  @virginmedia It’s down. Expected fix by 16:00.

• 
  anne hill (@gorgeousuk) reported 34 minutes ago from London, England

  @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

• 
  Ramzi Yakob (@tobeconfirmed) reported 39 minutes ago from Bromley, England

  @pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

• 
  Stefan Selby (@TheTallBlonde1) reported 43 minutes ago from Harrow Weald, England

  @virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.

• 
  Nicola Fish (@Nicolanoodle) reported 43 minutes ago from Kingston upon Thames, England

  @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

• 
  anne hill (@gorgeousuk) reported 44 minutes ago from London, England

  ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

• 
  Jack Barry (@JBazzler) reported 52 minutes ago from Lambeth, England

  My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

• 
  anne hill (@gorgeousuk) reported 54 minutes ago from London, England

  @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

• 
  Ramzi Yakob (@tobeconfirmed) reported 56 minutes ago from Bromley, England

  Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

• 
  ANT (@pantsant) reported 57 minutes ago from Camden Town, England

  @virginmedia Much like many people’s internet and tv service tonight!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  papiss rogers (@leethario) reported 6 minutes ago

  Jesus, @virginmedia has to be the worst broadband provider in the world. I haven't managed a stable connection since Saturday.

• 
  Martin Gaston (@squidmania) reported 9 minutes ago

  @virginmedia Thanks, we've done all that. Every step. The entire street has problems. The status page shows nothing, but if you call they say there's a problem + it'll be done, that day, by 14:55 - but they've said that every day for a week. Can you please escalate the problems in SE27?

• 
  Matthew Wright (@MatthewW191) reported 9 minutes ago

  Good job @virginmedia been on hold for 40 minutes and the phone died. All we want to do is cancel our contract

• 
  anj ॐ (@anjaliiiiii_) reported 9 minutes ago

  virgin media why does ur wifi never work??? u really are a bunch of virgins

• 
  Andy Packett (@Packettman1979) reported 11 minutes ago

  @virginmedia Are you joking? It's been 6 days!! @virginmedia #insulting I have lodged an official complaint now with @Ofcom

• 
  ThePixieScientist (@Nikkiipixiie) reported 18 minutes ago

  @virginmedia would you like to explain why both my Internet service and TV service I pay for are not working and no one is answering the phone? Absolutely disgusting company can't wait for my contract to be up so I can leave.

• 
  Richard Wootten (@wootten_richard) reported 18 minutes ago

  @virginmedia Yeh it's the same old story though. Network issue. Gets fixed. All is fine. 3 days later it happens again. Repeat.

• 
  nichola coutts (@nicholac82) reported 21 minutes ago

  @virginmedia when do you think you will issue my refund? Left on the 24th June & still haven’t had anything through 👎🏽

• 
  Richard Wootten (@wootten_richard) reported 23 minutes ago

  @virginmedia Evangeline - customer services

• 
  Adam Skerritt (@skerritt_adam) reported 23 minutes ago

  @virginmedia Yes I am aware of this. The scheme excludes intermittent/frequent loss of service, but I suspect you already know this. So as I was saying in my OP…