Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Croydon, Paddington, City of Westminster, Tower Hamlets, Bushey, Greater London, Poplar, Camden Town, Southall, Hampstead, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Hackney |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Damion
(@DamionSheppard) reported
from
Lambeth, England
@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Bhavin
(@Bhavinchief) reported
from
Watford, England
@virginmedia there is another internet outage again in the area what’s going on?
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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tom 'easiest deal in history' parkinson #FBPE
(@tomthemac) reported
from
Tottenham, England
@MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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Neil Cole
(@scroogio) reported
from
Camberwell, England
Any chance of a reply please @virginmedia - nobody responds on your instant message service either
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Devon Geiger Hyde
(@DevonGeiger) reported
from
Richmond, England
@virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??
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Jonny Morrison
(@jonnysmorrison) reported
from
Lambeth, England
I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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Mihir R Benison
(@misterBeno) reported
from
Harrow Weald, England
@virginmedia is there a problem with your broadband service in Harrow? I have green lights flashing on my home hub even after doing all the checks. Need this fixed for tomorrow as I am giving a talk.
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
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Evan Samuel
(@evansamuel5) reported
from
Wandsworth, England
@virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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Ana Rocha
(@AnaRochaPT) reported
from
Camden Town, England
@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barry Hooper MCIM FCIPS
(@BarryPHooper) reported
@virginmedia Change my mind? Really? Words fail me.
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Kelly Drake
(@kessall) reported
@virginmedia Correct I have the reference number from my online complaint which is acknowledging it… I phoned on the 4th of feb and spoke to customer services who said they were h able to assist and await contact from the complaint
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Adrian
(@AdeMobile) reported
@securer @alexbloor @virginmedia And my 40 Meg VDSL (FTTC) out performed their 350 Meg DOCSIS over packet loss (i.e. the most basic thing you expect and ISP to do, transmit packets from A to B without losing them!). That’s why I no longer use them. Slow and stead won the race :-)
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Navnit Punj
(@coolnavnit) reported
@virginmedia No. Rewarding speaking to person, that's the point. I heard all options patiently but there was no relevant option to select to discuss general account related problem like this.
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Mark Gowland-Pryde
(@nilby1) reported
@kessall I have just had a similar issue after repeatedly contacting @virginmedia with the same issue for nearly a year now they laughed at my issues and hung up
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Kelly Drake
(@kessall) reported
@virginmedia I had the acknowledgment of my complaint on 26 January…
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Tony O'Brien
(@wexfordobrien) reported
@josefoshea @lstwrd @jennpops Thanks Joe. Afraid my faith in Virgin Media is not too strong. For instance, they are criminally bad on dropping sub-titles (which someone in this house needs) even on the newest of programmes, with paltry excuses when I complain.
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David Ring RN
(@MdxDavidRing) reported
I know I’m not famous but still, @virginmedia . Customer service hangs up after responding with, “there you go again…” Working from home? Not with @virginmedia you’re not.
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eyebrowsgames
(@eyebrowsgames) reported
@virginmedia im trying to move house. I dont think theres support for virgin media at the new house though
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Suupz That Keeper
(@Suupaman17) reported
@virginmedia I was told 14 days!!!! Your at fault and now I have to deal with this poor level of communication and service. Everything cancelled AFTER I called and the money was taken. WHAT AM I MEANT TO DO? £73 IS ALOT OF MONEY FOR ME!!