Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	E-mail	2 hours ago
Hammersmith	Internet	3 hours ago
Hammersmith	Internet	14 hours ago
Hammersmith	Internet	15 hours ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Wi-fi	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Shaz (@Housewife6) reported 8 minutes ago from Hammersmith, England

  @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

• 
  Gabor (@GaborPfalzer) reported 8 minutes ago from Kensington, England

  @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

• 
  Mo-Mo (@ImaginaryCard) reported 13 minutes ago from Hammersmith, England

  @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

• 
  craig crawford (@craiginmotion) reported 14 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  VM (@BowTieMendoza) reported 19 minutes ago from Kensington, England

  @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

• 
  reme campos (@remecampos) reported 20 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  Muloongo Muchelemba (@muloongo) reported 25 minutes ago from Kensington, England

  @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

• 
  Gabor (@GaborPfalzer) reported 33 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Robbie_Spice (@RobbieSpice89) reported 34 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  Gabriela Lungu (@GabrielaLungu) reported 37 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 40 minutes ago from Kensington, England

  @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

• 
  Anthony Payne (@Anthony_Lonres) reported 41 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  Jack Elkes (@JakElkes) reported 42 minutes ago from Hammersmith, England

  @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

• 
  Hanieh Vidmar (@haniehvidmar) reported 42 minutes ago from Paddington, England

  @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

• 
  reme campos (@remecampos) reported 44 minutes ago from Kensington, England

  @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

• 
  Nizbit LFC* (@nizbit) reported 45 minutes ago from Kensington, England

  @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

• 
  Edward Baran (@edward_baran) reported 47 minutes ago from Kensington, England

  @AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown

• 
  Gabriela Lungu (@GabrielaLungu) reported 48 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Elizabeth Silva (@faysasilva) reported 55 minutes ago from Kensington, England

  @virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1

• 
  lewis genney (@lewisgenney) reported 55 minutes ago from Kensington, England

  @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samet (@Samet_UK) reported 5 minutes ago

  @virginmedia The Wi-Fi hasn’t been working since 1 a.m. It says there’s an outage in the area, but I can’t reach customer service either. There still haven’t been any further updates. There’s no information about when it will be fixed or what’s going on.

• 
  emma 💜 (@lovrlwtt) reported 7 minutes ago

  oh my days virgin media had me arguing w a guy in india until i said im closing the account cancel everything was then transferred to a man with a british accent and was trying to make me keep the account and they can get it sorted. funny how that works

• 
  L.J.C. (@cheesepudding3) reported 8 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Yep Virgin Media and the TV licence people - they are awful.

• 
  Clare (@clarewo86) reported 11 minutes ago

  @virginmedia having issues with our internet going offline multiple times a day. Been happening for weeks and just happened again for the 5th time today. What’s happening with the network lately?

• 
  Dan Worley (@worleyyy) reported 15 minutes ago

  @virginmedia You clearly don't take it seriously enough. I've complained multiple times over the last year and because I haven't made a complaint twice in one month you won't do anything and force me to pay a £400 fee to exit my contract. Utter horrendous service!! Worst internet company ever

• 
  MH (@MhMyxacc444) reported 15 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful

• 
  Karl Dyer (@KarlDyer15) reported 17 minutes ago

  @virginmedia - Anyone able to help with a major issue with your system? Beyond a joke how poor your service has became.

• 
  Stato (@mattflack90) reported 19 minutes ago

  @Stsantek @virginmedia contract was up for renewal, new company offered me better terms, told Virgin im leaving, followed the rules on cancelling at end of contract. then got billed again, virgin said id signed up to a new 24mnth deal, couldnt provide evidence, had to go to the ombudsman to cancel it,

• 
  Freispch (@freispch) reported 19 minutes ago

  Currently suing Virgin Media so know what you mean. They caused me to miss a critical operation on my upper spine. Been left with life changing chronic nerve damage.

• 
  Colin Smith (@smithco76) reported 27 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Same experience when my father died in September. Everyone was fantastic. Insurance, banks, utilities. Everything dealt with, no dramas & gave us plenty room & time to get paperwork. Virginmedia were horrible. Forced my mum to take out another contract before they’d close my dads