Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	Wi-fi	5 minutes ago
Hammersmith	Internet	29 minutes ago
Hammersmith	Wi-fi	20 hours ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	Internet	2 days ago
Hammersmith	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Mo-Mo (@ImaginaryCard) reported 1 minute ago from Hammersmith, England

  @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

• 
  mags (@margarethines1) reported 1 minute ago from Kensington, England

  @virginmedia why’s you automated payment system not working!!!! 😡

• 
  Alex Balfour (@adbalfour) reported 4 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  Noor (@nooriiiy) reported 6 minutes ago from Paddington, England

  Can @virginmedia WiFi please fix up!! Gave me a right scare

• 
  MoMo (@ImaginaryCard) reported 6 minutes ago from Hammersmith, England

  The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

• 
  Edward Baran (@edward_baran) reported 8 minutes ago from Kensington, England

  @AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown

• 
  helena (@hdl_dl) reported 11 minutes ago from Kensington, England

  @virginmedia how long is tv and broadband going to be down today in the Kensington area?

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 13 minutes ago from Kensington, England

  @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

• 
  Brigitte RicouBellan (@globalbribri) reported 13 minutes ago from Paddington, England

  Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

• 
  lewis genney (@lewisgenney) reported 21 minutes ago from Kensington, England

  @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 26 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

• 
  CALUM GRAY (@Jo_The_Waiter) reported 39 minutes ago from Hammersmith, England

  @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

• 
  Alessandro Ferrara (@iamAleFerrara) reported 45 minutes ago from Kensington, England

  @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

• 
  Edward Baran (@edward_baran) reported 48 minutes ago from Kensington, England

  Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

• 
  Duarte Mendonça (@DuarteMendonca) reported 48 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  Anthony Payne (@Anthony_Lonres) reported 48 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  Foodwise Woman (@FoodwiseWomen) reported 50 minutes ago from Kensington, England

  I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

• 
  Shaz (@Housewife6) reported 54 minutes ago from Hammersmith, England

  @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

• 
  craig crawford (@craiginmotion) reported 55 minutes ago from Kensington, England

  @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

• 
  Gabor (@GaborPfalzer) reported 60 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@DaveWW1877) reported 9 minutes ago

  Has anyone else received horrendous Customer Service from @virginmedia regarding the handling of complaints. ?

• 
  tina town (@tinajohnson123) reported 11 minutes ago

  @Benleo @virginmedia We had Virgin media years ago, worst service ever. Go to sky as they are always offering great deals for new customers

• 
  D (@idczn) reported 14 minutes ago

  The only contract I ever signed with Virgin Media was in 2018, and it continues to this day. I have never changed or upgraded it; I only occasionally tried to report home network connection issues. It turns out that in November 2024, a two-year contract was accepted, which I only found out about in 2025 when I wanted to cancel their services. I couldn't leave them XD However, checking who did this on my behalf and when (because it certainly wasn't me) was impossible, as I had no way to log into my Virgin account Now I cansee- the accepted contract has different number? There is no any signature of mine- and information that was sent to e-mail: back then controlled by hacker

• 
  Peter Totays (@p_tar) reported 16 minutes ago

  @LouiseMensch @virginmedia @Benleo The worst company!

• 
  chris8854.bskysocial (@chris327759) reported 17 minutes ago

  @virginmedia No I’m aware of the power outage so all I want to do is watch tv which is fine. There’s no internet yet, it’s the message constantly flashing up on the screen that’s annoying. Once u have seen it once, u shouldn’t need to see it again, but every 10 seconds it’s there

• 
  Dave (@DaveWW1877) reported 18 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager. 😡

• 
  guygorilla (@guygorillacity) reported 18 minutes ago

  @Benleo @virginmedia Agree - worst company - taking more than fixed price contract stipulated from an old age pensioner.

• 
  David kirk (@Selhurst1905) reported 19 minutes ago

  @virginmedia @teamwedge999 I need help @virginmedia. App not worked since joining 5 weeks ago fibre is lagging all the time yet all I keep getting told is our team is dealing with it over 5 weeks shocking customer service

• 
  Jennifer Arcuri (@Jenniferarcuri) reported 26 minutes ago

  @Benleo @ailsybabe @virginmedia Please make an example and put them in their place. Hopefully out of buisness. Horrible company, Virginmedia.

• 
  786 (@TS7319) reported 27 minutes ago

  @Benleo @virginmedia Virgin Media couldnt fix my internet broadband after 3 engineer visit and they broke my wardrobe and i switched to EE which is better