Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Croydon, Wembley, Merton, Islington, Kensington, Hammersmith, City of London, Hackney, City of Westminster, Newham, Southwark, Watford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| Croydon |
Internet | |
| Wembley |
Internet | |
| Merton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi are there problems in N12 London area? I’ve lost tv & broadband but status page says everything is working ok? Help please
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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ruth bankover
(@rbcurly) reported
from
Borehamwood, England
@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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Rita Gulrajani ⫩
(@rita_gul) reported
from
Enfield Lock, England
@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Horton
(@HortyDavid) reported
@ConstableChaos @virginmedia Not even a call? Shabby service.
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David Lyon
(@lyonheart69) reported
@virginmedia it's taken over 40 minutes and being cut off twice, to cancel my broadband. After the unbelievably poor service, I will never use any #Virgin service again on principle. So angry 🤬🤬🤬
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Tony Rose
(@TonyRos68307565) reported
@virginmedia you are soooooo painful to deal with! I have spent 5 hours today trying to cancel my subscription after notifications of your price increase. You've cut my off on both Web chat and the phone on 4 occasions. How can I contact your cancellations team directly?
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Constable Chaos
(@ConstableChaos) reported
@HortyDavid @virginmedia Nope... No response to my complaint lodged on Saturday either 🤬🤬🤬
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Florence Ashley
(@NotTheWorld_) reported
@penfriendrocks @virginmedia Oh bad, try @Meta__Agent to get your account fixed immediately
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Dan
(@danb8929) reported
@virginmedia I really don’t mean to be rude but after 2 hours of waiting I‘ve now been put through to the ‘CR’ team. The operator said it wouldn’t take long.. I’ve been waiting over an hour again and still no response. How long is the actual wait? Do you want our custom?
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Harry Palmer
(@jimseym28014789) reported
@richardbranson Hi Richard. I suspect you have more important stuff on your mind but you need to know that Virgin Media is a nightmare. I’ve cancelled my order today before my broadband has even been set up. Customer service? A joke. Expected better from your company.
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Penfriend
(@penfriendrocks) reported
@virginmedia Afternoon! Two of my own websites have suddenly started being blocked by VM, so I can't login / update them or even view them myself - how can we fix this, please?
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Tim Chantry
(@TimChantry) reported
@virginmedia The recent broadband service has been appalling and your rise of above 22% is just taking advantage of the current situation
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Dave Boston 🇪🇺 🇪🇦 🇬🇧
(@DaveBoston13) reported
@StopFundingHate Be better cancelling anyway, as @virginmedia customer service is dogshit.