Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/09/2026 00:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Southwark, London, City of London, Croydon, Barnet, Islington, Hammersmith, Tower Hamlets, City of Westminster, Ilford, Sutton, Woodford Green, Chigwell and Newham.

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City Problem Type Report Time
United KingdomHackney Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomSouthwark Wi-fi
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • peterpintodesa Peter Pinto de Sa (@peterpintodesa) reported from Tottenham, England

    @virginmedia Hi - still no broadband! Day four now. Conflicting information on the website and the phone. Can someone help? This is a really dreadful service

  • toonrich Richard Cooper (@toonrich) reported from Ilford, England

    @virginmedia Slow broadband. I spent ages on the phone to your helpline and s was hen they couldn’t do anything they said an engineer would call. Waited on all day but he didn’t bother.

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • toonrich Richard Cooper (@toonrich) reported from Ilford, England

    @virginmedia at 14.40 I was promised a call within 4 hours from your technician. Still waiting... I’d like to go to sleep now but I’m worried I’ll miss his call. BTW it’s about your **** broadband #broadband #virginmediadown #virginmediarubbish

  • peterpintodesa Peter Pinto de Sa (@peterpintodesa) reported from Tottenham, England

    @virginmedia There's the problem. Service status says 'no known issues'. Phone line says service interrupted back by 1000. Confusing information and inaccurate? The service has been dreadful for FOUR days now!

  • Morvaridp Morvarid (@Morvaridp) reported from Chigwell, England

    @virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.

  • Rampopo Rampopo (@Rampopo) reported from Stratford, England

    Hello @virginmedia no service at all, whole of our street in E15

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

  • jujurants 💙Julie Featherstone 🇪🇺 🌹 💚✊🏿 (@jujurants) reported from Stratford, England

    virgin media down in E7 #virginmedia #servicestatus

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.

  • MrChrisBrand Christopher Brand (@MrChrisBrand) reported from Walthamstow, England

    How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?

  • peterpintodesa Peter Pinto de Sa (@peterpintodesa) reported from Tottenham, England

    @virginmedia hi there is there a problem in N22 area, please. My broadband has been shocking today

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.

  • REDROBB1967 ROB FARACE 💙 (@REDROBB1967) reported from Barnet, England

    @virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please

  • aejazk Jazzhk (@aejazk) reported from Bromley, England

    @virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LawCheryl Cheryl Law (@LawCheryl) reported

    Hi @virginmedia a few days ago you wrote to me putting my bill up by 20% and since then the internet has been down for some time every day due to "issues in my postcode area". It has been completely unreliable for ages. Wondering if this is my cue to find a new provider?

  • sallyhhk SallyH (@sallyhhk) reported from Islington, England

    @virginmedia But the service page is saying there isn’t an issue - so how does that help?

  • sallyhhk SallyH (@sallyhhk) reported

    @virginmedia How long should the service page take to update?

  • mark_p79 Mark Polkinghorne (@mark_p79) reported

    @virginmedia I have now called your retention team twice this morning & both times they have cut me off! Wasting 90 minutes of my morning. Don’t you want to talk to me? Obviously not interested in stopping a long standing customer from potentially walking away.

  • JenniferAnneSm6 Jenny Smith (@JenniferAnneSm6) reported

    @virginmedia your customer service is the worst of any company I have the misfortune of dealing with. Contract for broadband is up in May and I will not be renewing. Just been on hold for 45 minutes to be cut off without any resolution. This is about the 10th call I have made 😤

  • clairewhyte12 claire whyte (@clairewhyte12) reported

    @virginmedia No issues apparently but my internet keeps dropping out and I’m not the only one either. People have been complaining all week it’s not working!

  • LadyLucia05 Lucia (@LadyLucia05) reported

    @virginmedia Been hearing that since October and to be honest I shouldn't have to be ringing to chase it, Virgin should be bending over backwards to help me, An ring 150 to go all round the world to speak to someone is not my ideal way to spend my valuable time.

  • TheDude924 Paul (@TheDude924) reported

    @virginmedia been waiting 4 days to try and get to customer services to get my bill sorted out - and you’re now refusing new online chats - was put through to the wrong area yesterday - after waiting 9 hours…… Maybe hire some call centre staff? Is that really rocket science?….

  • sallyhhk SallyH (@sallyhhk) reported

    @virginmedia The issue started yesterday.

  • rhcarter Rob Carter (@rhcarter) reported

    @virginmedia They removed my 5gb sim even though they specifically said I would keep it. The price is also wrong as the '18 month discount' ends this November. I raised the complaint on Wednesday.