Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Islington, London, City of Westminster, Hammersmith, Walton-on-Thames, Camden Town, Southwark, Croydon, Ilford, Newham, Wembley, Waltham Forest, Ealing and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
TV | |
| Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Andry T
(@andryt1981) reported
from
Enfield Lock, England
@virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Nigel
(@nige977) reported
from
Ilford, England
“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Junojac
(@leigh_jacqui) reported
from
Enfield Lock, England
@virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Golden Boy
(@thegoldenboyUK) reported
Had @virginmedia at my old house all was good. Moved house and the service has now been terrible. Waiting for 1 cable to be installed and the earliest someone can get out is 9th Jan. not acceptable. I’ve had NO internet since I moved my connection across in NOVEMBER…
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Caroline Phinn
(@CarolinePhinn) reported
@virginmedia Yes, service was a disgrace
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Luke Gould
(@Lukeghould) reported
Absolutely disgusted with @virginmedia and their customer service! Absolute shambles of a company who Bury their head in the sand when they are at fault!
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✩ 🎀 𝒞𝒶𝒾𝓉𝓁𝑒𝓃 𝒹𝒶𝓋𝒾𝑒𝓈 🎀 ✩
(@caitlendaviesx) reported
@virginmedia Your customer service is shocking and nothing ever gets resolved I have been on the phone to you over and over again and yet nothing has been sorted going back and forth so many times and how long in total I have spent trying to sort Wi-Fi out that I PAY FOR is unacceptable
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JC Malloney
(@JCMalloney) reported
@virginmedia That says we have an engineer booked. How is six days without any service acceptable? We’re on the top package. How can I escalate this? Call handler refused to pass me onto someone to escalate and said i would receive a call. Still waiting. Very disappointed
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Michael Whaley
(@mj_whaley) reported
Hi @virginmedia any chance you can help? Getting nowhere with your call centre staff.
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Ally Oliver
(@aoliverjourno) reported
@virginmedia Not sure, I’d have to call their mobile to find this out but I think as my dad is fairly tech savvy he has investigated all the obvious issues. He emailed you in the end but has been given a visit date of up to 28 days!!
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✩ 🎀 𝒞𝒶𝒾𝓉𝓁𝑒𝓃 𝒹𝒶𝓋𝒾𝑒𝓈 🎀 ✩
(@caitlendaviesx) reported
@virginmedia @bryanadams The only thing I want is to **** you off cause your service is ****
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Gav's Travels 🇬🇧🏴
(@gavstravels) reported
@virginmedia How do I cancel?
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Caroline Phinn
(@CarolinePhinn) reported
@virginmedia The worst customer service I have ever experienced in relation to updating a mobile phone contract. Did this nearly 2 weeks ago and told new.ohone would be received today, not despatched and on backorder, not sure when they will have it and no managers available