Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hayes, Southwark, City of Westminster, Hammersmith, Hackney, Southall, Wembley, Woodford Green, Ilford, Beckenham, Enfield Town, Merton and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Hayes |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Cllr Ian Manning #FBPE 🔶 🔶 🔶
(@IanGManning) reported
from
Poplar, England
@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
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Jeremy Gibson
(@jezgibson) reported
from
Croydon, England
@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
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Charlie Baden
(@CharlieBaden1) reported
from
Wandsworth, England
@virginmedia Your WiFi service has been down for 5 hours any update
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Andrew Burdett
(@andburd) reported
from
Camden Town, England
@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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ICEMAN 288 Marky T
(@288ICEMAN) reported
from
Hounslow, England
Virgin media - useless Customer service thanks for **** all !!!!
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
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Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
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Antoni Luke Kijewski
(@BonjourAnt) reported
from
Croydon, England
@virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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Akshay Vara
(@ThatGuyAkshay) reported
from
Brentford, England
Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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Bryan Scott
(@lifeofbry) reported
from
Lambeth, England
@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta
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Carys Barton
(@CarysBarton) reported
from
Camden Town, England
@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Griffin
(@nornironred77) reported
@virginmedia Which is no information at all but yet we the paying customer have to just wait and put up with the 💩 that is spouted to us it’s a bloody disgrace
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Left Arm Over
(@cichaelmork) reported
@virginmedia And therein lies the problem! I’ve raised a complaint, no one has made contact with me and now I’ve had an email saying my complaint is resolved! I’ve logged a second complaint but can you see how poor this is from a customer service perspective? Customer since 1998…
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Senna.eth 🪐
(@onlysenna_) reported
@virginmedia I cancelled in March when I moved out. They didn’t cancel. I cancelled again in August and got told I’d receive a refund for April-August Yesterday I received another bill through and no refund. Today I spent 3 hours on the phone again to be told they won’t refund me anything
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Amy Gibbons
(@amygibbons7) reported
@gman_belfast @virginmedia Going to cancel on Monday cause I refuse to have my 18 month price move up on the 8th Oct to £60 odd for wifi this bad
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Stephen Weekes
(@StephenWeekes) reported
@virginmedia is there a problem with the broadband and TV coverage in Gosport?
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Theresa Berry
(@theresa_berry) reported
@virginmedia Resent again and still no response. This is an absolute joke. What kind of company is this? My Nan is paying out £25 a month for her emergency button that isn’t working. You are leaving a vulnerable 91 year old with no help. It was working before the phone had to be changed! 😡
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laetitia beatty
(@laetitia65) reported
@virginmedia I’ve lost the will to live on this. Direct Debit now cancelled , can’t get any sense out of a chat bot. Useless to non-existent customer service!
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Dan Puzey
(@DanPuzey) reported
In this case, I'm afraid @virginmedia just lost a customer. You wasted over an hour of my time on a call that should have taken no time at all, and it's less inconvenience to find an alternative provider than to go through the rigamarole of changing a name and a DD with you.
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Glasgow Girl
(@glasgowgirl31) reported
@virginmedia hi, can someone help me out please? Tried to accept a new contract 5 times yesterday & your calls dropped. 6th person pushed the price up & said it doesn’t matter what i was previously told.
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Mick Hawkes
(@smartwasp69) reported
Hey @virginmedia, my brother is having a real problem with a split port bringing his mobile number over from Tesco. Been 2 weeks and he still can't receive calls and the old Tesco SIM is still active. Just tried a replacement SIM from you, still no fix. Need some help here.