Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Southall, Hammersmith, Croydon, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington, Southwark, Newham, Hackney and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Eloisa Rodrigues
(@eloisarod) reported
from
Tottenham, England
@virginmedia There seem to never be a problem, and yet everyday the internet drops out…
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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m
(@leipperm) reported
@virginmedia No one from virgin has called since I spoke to them on Friday where I was told that they won't be out till the 18th Jan. The fact that there is a disconnect between customer service and your engineering team is what gets me. Your customers service team don't have the full info
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Gregory Humphries
(@lundhumphries) reported
Over two hours waiting on @virginmedia terrible chat system, told that I'd have a 45 minute wait, just to be booted off without any help.
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LouiseWPA
(@LouWhiteheadPA) reported
@virginmedia I'm on M125 fibre broadband. It's unreliable, patchy, and doesn't work upstairs. Engineer is coming tomorrow but I've been told via phone that boosters will cost me extra per month which I'm really not happy to pay just to make it work.
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Fahrani⛳️
(@Izan_rani) reported
@Dorkfeatures @virginmedia Talk to @Lordtechi they helped me when support services wouldn’t help me🥺..
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Kiz Weir
(@Kizweir) reported
@virginmedia how is if fair that the e17 area blackout for 2 weeks in November, denied us compensation and my neighbours as we apparently don't qualify. @HyperopticCS please come to Walthamstow lots of disgruntled customers looking to change. And no support from virgin.
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BrightLightGames
(@BrightLitegames) reported
Experience of @virginmedia Internet down for 8 days, booked a technician for today which Virgin cancelled which sends us right to the back of the queue, we've now got to wait a further 4 days (If they don't cancel again). Summary: Pick a company that cares. #poorservice
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Tash
(@MicaMica100) reported
@virginmedia I have already wasted days calling the team (I clearly have said this already). I would have thought cancellations would be a priority to retain business but no problem. The fact still remains we did not receive a price review which is against ofcom regs. Thanks anyway
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Julian Philpot
(@cooljools58) reported
@virginmedia "We have a little update on your complaint with us. We didn’t want to delay things, so we’ve gone ahead and looked into a resolution for you." Which is not a resolution at all, but asking me to phone you to discuss my package. What, exactly, is the problem?
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Vicky
(@ohwilduk) reported
@virginmedia You said you were fixing an issue in my area this morning, at the time I didn’t have an issue and it then went off shortly after. You then sent a text saying it’s fixed and it’s absolutely not fixed, it’s been hours and I work from home so I’m losing pay
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TwoToneTurtle
(@twotoneturtle8) reported
@virginmedia What link? I was on twitter on my account at 10am, no notifications, no DMs, no Emails etc came through. Where was it posted? I'd appreciate it if you'd send the link now so that I can talk to someone to resolve the issue of 111 days (and counting) with no VM service. Thanks.