Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Hammersmith	Wi-fi	4 hours ago
Hammersmith	Total Blackout	5 hours ago
Hammersmith	Internet	14 hours ago
Hammersmith	Internet	19 hours ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  craig crawford (@craiginmotion) reported 6 minutes ago from Kensington, England

  @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

• 
  Edward Baran (@edward_baran) reported 7 minutes ago from Kensington, England

  @AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown

• 
  Gabor (@GaborPfalzer) reported 8 minutes ago from Kensington, England

  @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

• 
  craig crawford (@craiginmotion) reported 9 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  Nicky Beale (@NickyJBeale) reported 10 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 11 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Gabor (@GaborPfalzer) reported 12 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

• 
  YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported 23 minutes ago from Kensington, England

  They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

• 
  Alessandro Ferrara (@iamAleFerrara) reported 25 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Alex Balfour (@adbalfour) reported 26 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  Hadi Taheri (@persianuk2017) reported 29 minutes ago from Kensington, England

  @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

• 
  reme campos (@remecampos) reported 31 minutes ago from Kensington, England

  @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

• 
  Alessandro Ferrara (@iamAleFerrara) reported 35 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  CALUM GRAY (@Jo_The_Waiter) reported 41 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  Nick ****** (@nickhooker) reported 41 minutes ago from Kensington, England

  @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

• 
  Priya🦋 (@sayitrightltd) reported 41 minutes ago from Kensington, England

  Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.

• 
  Pete Austin (@PeteAustin_) reported 47 minutes ago from Kensington, England

  @virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.

• 
  Gabriela Lungu (@GabrielaLungu) reported 49 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  MoMo (@ImaginaryCard) reported 52 minutes ago from Hammersmith, England

  @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

• 
  Rashid Iqbal ☔ (@Rashidfreed) reported 56 minutes ago from Kensington, England

  @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louie Ells (@louie_elliott22) reported 4 minutes ago

  @tizyfv @virginmedia They ain’t bad for me they just give me 150 ping on NaC and 130 on Middle East

• 
  me (@shenry1972) reported 5 minutes ago

  Well that's the end of almost 20 years with @virginmedia with zero attempts to retain a long standing customer! What deals have you got on @skytv?

• 
  Breakaway (@McCourt2010) reported 7 minutes ago

  Just renewed M350 package with you; £36.00 but new customers can get the same for £28.99!! Been a loyal customer for 14 years; your call centre wouldn't budge - one even quoted £31.00 but the next person contacted said there was no record of this! Disappointed. @virginmedia

• 
  Iain Sykes (@iainsykes2014) reported 11 minutes ago

  @virginmedia appalling service, since I logged a complaint over a week ago, no one has responded at all. I even messaged you via X and the conversation on your side has run dry.

• 
  Emily Atkins (@bahallathegreat) reported 12 minutes ago

  @virginmedia Don’t need the speed testing downstairs that’s fine just upstairs used to be normal but I do need someone tho come lay the cab,e back down

• 
  Banshee (@strikecenter147) reported 12 minutes ago

  @Benleo Ben bring up your hub on virgin media I guarantee you it’s been hacked and you get a warning. This is happening all over London and I can’t get anybody to help me with it. Bring up your own Virgin media hub and you will see what I mean.

• 
  Ron Rosenhead (@ronrosenhead) reported 17 minutes ago

  Hey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.

• 
  hayden willan (@Hayden_Willan) reported 18 minutes ago

  @virginmedia So what’s the point of the online renewal journey? Is the system designed to help customers, or just to annoy them?

• 
  Sophie 🏳️‍🌈 (@FarrantSoph) reported 21 minutes ago

  @virginmedia really disappointed with the customer service I received today. Phoned to cancel my tv package (my contract ends in 41 days) I only require broadband. More in comments.. @Ofcom

• 
  This is me 🧶 (@Margymoo) reported 21 minutes ago

  @virginmedia need help, this online #whattsapp group is dire