Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hayes, Hammersmith, London, Watford, Brentford, Ilford, City of London, Poplar, City of Westminster, Croydon, Harringay, Kingston upon Thames, Hackney, Wembley and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Watford |
Internet | |
| Brentford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia Still green. Not working
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Robert Berning
(@Robert_Berning) reported
from
Spelthorne District, England
@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.
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Andy M
(@AndyM_N3) reported
from
Barnet, England
@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.
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Gary Bott
(@RevBott) reported
from
Croydon, England
@sadbuttrue @virginmedia I left after a year of problems
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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Imran R
(@ImzyyR) reported
from
Harrow Weald, England
@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Nothing goes down more than @virginmedia
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Adrian Hansel
(@adrianhansel) reported
from
Lambeth, England
@virginmedia No problem with Netflix or anything else on my virgin digital tv . Oh have however been charged for a whole box set of a show I actually can’t watch . Tried numerous of times but have now given up
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Rob Ford
(@rob_ford) reported
from
Bromley, England
@virginmedia Extended service outage is bad enough but having to waste nearly 2 hours to find out that your service status pages are essentially lying is well beyond frustrating.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse
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DvnBrxtn
(@devanHD) reported
from
Lambeth, England
Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!
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John Dunne
(@Jdunne9407uk) reported
from
Merton, England
@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DR
(@divijr) reported
@virginmedia After 4 days of trying I've had enough, I have tried every contact method, raising an official ofcom complaint now.
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London Hotspur
(@LondonHotspur) reported
@virginmedia So second outage in 3 months. No compensation, even when I ask for an upgraded router I'm told I have to pay. Working from home, clinically vulnerable and your response is. Wait for the fix. Nice customer service. Oh, hi @skytv 👋
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DR
(@divijr) reported
@virginmedia No none are being reported, but I have no faith in that as last time there was a total outage in the area no faults were reported on that site.
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Sven Brachthauser
(@sveno74) reported
@virginmedia Mobile data at speeds below 1mb/s for last 3 days - customer service not available for help, tried online chat and kept waiting for 30 mins w/o response - funny enough for an upgrade someone was online straight away... still no internet or solution.
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DR
(@divijr) reported
@virginmedia Have tried both, pretty much same result. Have completed all the trouble shooting steps multiple times, it is definitely a VM network issue, not internal, as there are occasional points in the middle of night when speeds are ok.
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Dan Storry
(@danstorry) reported
@virginmedia good morning. I've sorted a new deal this morning and was told ill receive a text/email confirming the changes. I haven't received anything, also my account hasn't updated when looking online. Can you help please
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Ed
(@OnFootJesmond) reported
@virginmedia You see a chat based customer service portal allows both parties to see a log of communications, is not a drain on anyones time and is often an easier conversation than a phone call. Everyone wins.
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Angela Higgins
(@AngieHayes72) reported
@virginmedia have the worst customer service ever. My Virgin box I've had for years which is breaking, I've been trying to get through to them for days. Now I get a letter to say bill is going up ! I'm changing to @sky #virginmedia #fedup
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Lucy Carlile
(@lucycarlile2) reported
@virginmedia No better, went through all the troubleshooting - bought a Pod for an extra £5 a month, the pod doesn’t work. Have phoned & just am cut off. Can you help?!
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2