Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/21/2026 18:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Beckenham, Ilford, Enfield Town, Merton, Waltham Forest, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, Stratford and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Wi-fi
United KingdomSouthall Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • deanspread Deano (@deanspread) reported from Kensington, England

    @virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

  • mo_lishomwa Mo Lishomwa (@mo_lishomwa) reported from Tottenham, England

    @virginmedia Apparently there’s no problem....there seldom is according to your service checker.

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia This is the point your system is not showing any issues but several of us in the area are experiencing low speeds. So there is obviously a problem.

  • moneill moneill (@moneill) reported from Camden Town, England

    @virginmedia there is a huge and growing internet OUTAGE affecting London. Your site lists nothing and your tech support say it will last at least until April 15. This is unacceptable. #virginmedia #london #fail

  • PauloDisco Paulo (@PauloDisco) reported from Stratford, England

    @LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia seems Enfield EN3 customers are being told there isn't an issue with speeds. Funny that so many are complaining.

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia your customer service team ARE dreadful 😡🤯

  • cmccrudden Chris McCrudden (@cmccrudden) reported from Hackney, England

    @GuyLodge @virginmedia I have given up complaining to them because the problem is very simple. They over-sell connections in the area and there isn't enough bandwidth to go round

  • hhukradio Adam Moore (@hhukradio) reported from Walthamstow, England

    Second week of slow Internet packet loss and a generally intermittent #virginmedia connection. Sort them out @ofcom

  • davidoff1706 David Wright (@davidoff1706) reported from Hillingdon, England

    @virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.

  • letsbhavinu H-Town (@letsbhavinu) reported from Camden Town, England

    @virginmedia Thanks, I'll call the customer care team on a moment, everything seems fine so I'm going to cancel the engineer

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now

  • Rich_Firewall Tehbaw (@Rich_Firewall) reported from City of London, England

    @virginmedia I shall do! I'd really recommend not using Yodel, they are the utter drizzling shits and have zero customer service skills

  • caking_it Sarah Joanne King (@caking_it) reported from Bromley, England

    @virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...

  • hhukradio Adam Moore (@hhukradio) reported from Hackney, England

    Another night of slow broadband and packet loss from #virginmedia nearly a week of this crap and still not fixed @ofcom @uSwitchUK

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia Yes it seems to be back. Still had such a bad experience with your customer relations. My contract is up and I scheduled to leave because of it

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • B1llysmith Billys (@B1llysmith) reported

    @virginmedia will we be getting any credits for loss of service?

  • independencekat kathleen reid (@independencekat) reported

    @corky69x @JeanieMclintock @virginmedia Admittedly it is, but when your paying for a service on top of the worst customer service I've ever experienced, it does grate a bit.

  • Kiranyek Krissie 🇬🇧 🇪🇺 (@Kiranyek) reported

    @virginmedia down again why ?

  • Hortini Rick Houghton (@Hortini) reported

    @virginmedia Typical of your poor service. 9pm. No #bbcone

  • PaulAtk68878320 Paul Atkins (@PaulAtk68878320) reported

    @virginmedia @duffett_claire Mine are with the catchup service and on demand and apps

  • JazzLorac Jazz🐰🐰 - SUPPORT @Dogs 4 Rescue #dogs4rescue (@JazzLorac) reported

    @virginmedia My TiVo box can't communicate with virginmedia and neither can I! Can't speak to anyone on the phone as it's just a recorded message that I keep getting! How does that help me??!

  • KathyMi25429227 Kathy Miller (@KathyMi25429227) reported

    @virginmedia NO COMMUNICATION...is it my tivo box not working or is it Virgin media... v v annoyed..people will leave you in droves unless you up your game... cannot talk to real person..infuriating

  • PodycustBlog Podycust Blog (@PodycustBlog) reported

    I find it annoying when people say there WiFi is down when that actually mean their internet isn’t working WiFi and internet connection are totally different lol #virginmedia #geeky #geek

  • justwatching87 Des yeux en ligne (@justwatching87) reported

    @elizad1975 @virginmedia Doesnt require a dish but does need broadband - which went down yesterday for many Sky customers....so no Sky Glass :) grass is greener and all that.....

  • sineaddaines Sinéad (@sineaddaines) reported

    @virginmedia @thefierychef There are issues with the internet service which has been clearly communicated to you by a good number of customers. Please acknowledge!! @virginmedia