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Virgin Media outages and service status in Kensington, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Kensington, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 14, 3:54 PM GMT+1.
  • 70% Internet (70%)
  • 14% Wi-fi (14%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 5% TV (5%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 17: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Greater London, and Hammersmith.

CityProblem TypeReport Time
Hammersmith Internet 5 days ago
Hammersmith Wi-fi 5 days ago
Hammersmith Total Blackout 5 days ago
Hammersmith Internet 6 days ago
Hammersmith Internet 7 days ago
Hammersmith Internet 7 days ago

Nearby cities with recent reports

Hammersmith

6 recent signals

5 days ago
Greater London

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • JakElkes
    Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • dianaziedina
    Dino (@dianaziedina) reported from Kensington, England

    @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

  • WoleAdesemoye
    Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

  • djbosher
    dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • WoleAdesemoye
    Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • persianuk2017
    Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

  • AsadMoghal
    Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • nickhooker
    Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • AndrewGrill
    The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England

    @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

  • WimperisDesigns
    Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.

  • antonypatrickuk
    Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

  • mediaczar
    Mat Morrison (@mediaczar) reported from Paddington, England

    @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

  • ImaginaryCard
    MOMO (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TAFKAB2
    BoomPlatang💀 (@TAFKAB2) reported

    @DuggyStand @virginmedia @SkySports It doesnt work no matter what internet provider you have mate. Sky's servers are dogshit on purpose.

  • DuggyStand
    Just D. (@DuggyStand) reported

    Nice to see @virginmedia issues with @SkySports + are still not resolved. Absolutely useless... Hope you are gonna knock some money off my bill.

  • ChrisGibbs9973
    Chris Gibbs (@ChrisGibbs9973) reported

    @virginmedia so no red button access for 4 days now , apparently your " working on a fix " as per on screen message but twice i have gone through the maze to chat someone in messages and whenever you finally get to a person they choose not to engage in the conversation. CANCEL

  • k1138_k
    K1138K (@k1138_k) reported

    Please fix the internet in sk6 constant drop outs and disconnects @virginmedia

  • PD1_8_8_2
    PD1882 (@PD1_8_8_2) reported

    @JohnDuncombe4 @virginmedia I find their Internet service great, the TV service has always been sub par, should just switch the tv to Sky and be done with it 🙄

  • BlakeyCb48
    cheryl blake (@BlakeyCb48) reported

    @virginmedia I hope you’re going to compensate everyone for the lack of service we haven’t had !

  • stevenjh1821
    Stevie (@stevenjh1821) reported

    Hi @virginmedia so after a few years with yous it's time to say bye. Rang yesterday about my contract and it was going to jump from £86 to £161. After speaking to someone else they got it to £86.50. A new customer gets a better deal. Looks like I'm going to @SkyUK

  • shezzey
    JS (@shezzey) reported

    @bmstewart2004 The modern equivalent of **** Turpin,I've successfully switched to Virgin Media after 20 yrs with Sky who demonstrated less than zero customer retention acumen F*ck em.

  • Arsenal_18886
    Gooner85 (@Arsenal_18886) reported

    @D4N7O @virginmedia It’s not working on sky either

  • LeedsLadSam1
    LeedsLadSam (@LeedsLadSam1) reported

    If anyone’s @virginmedia red button plus channels aren’t working for the football the best thing to do is login to the sky sports app/website. Click login with virgin media. Once logged in you can watch the games. 👌🏼 #virginmedia #skysports