Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Ilford, London, West Molesey, Southwark, Hackney, Camden Town, Wembley, Poplar, Harringay, Croydon, Islington, Ealing, City of London and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
||
| Ilford |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| West Molesey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I asked for it to be raised as a complaint but doubt it did get raised by the experience so far. I'm sick of talking about it, how about virgin actually gets of their *** and actually sort this out for once, and before you ask me to call virgin, forget it I've done enough already
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia It was yesterday and I was hung up on 3 time yesterday by your staff, I reported problem on Tuesday and no one is bothering to call back when they say they will, twice now. I've requested 5 times that the order Is cancelled and get blocked everytime by your staff. I'm Furious
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✨Siany Sparkles 💙 ⭐️🏳️🌈💙💕
(@spencer_sian) reported
from
Bromley, England
@virginmedia wondering if there are significant issues in the BR7 area -Chislehurst
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Paul Lloyd
(@paullloyd1) reported
from
Epsom and Ewell District, England
Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.
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Alan Penn
(@alanpenn) reported
from
Tottenham, England
@michaelkenward @virginmedia No I am Using my mobile data on the phone to post as @virginmedia so astonishingly slow :-(
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Ken Spearpoint💙⚡️❤️😷
(@K_G_Spearpoint) reported
from
Watford, England
No access to my @virginmedia e-Mail all day. Still no resolution after 30 minutes on the phone. Absolutely useless & very angry😡
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Joel Reich
(@joel_reich) reported
from
Walthamstow, England
@virginmedia - what is going on with your service in E17? The app says no reported issues but every day it’s the same - our whole street complains of repeated dropouts 🙈 are you aware? Can I register a complaint please? #broadband #service #unreliable
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫
(@mrshoefsmit) reported
from
Kingston upon Thames, England
The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MJ
(@MartinJ70280147) reported
@virginmedia why are you lot so hopeless - our landline does not YET AGAIN - constant engaged tone when calling. Can't even login to my account on your website - engineer now or compensation via regulator on the way
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charl
(@chharrloottee) reported
@virginmedia just had a message to say there’s a problem that you’re trying to fix but to check back in 23 hours. that’s not working for me when i work from home and rely on this :(
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The girl at the rock show
(@_trueaquarian_) reported
@virginmedia Soooo turns out it was an internal issue with the company I work for, sorry. Thanks for such quick responses though. Really great service 👏
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Nick Melia
(@MeliaNick) reported
@virginmedia This is the same thing I’ve already tried. I message you, don’t hear anything for 15 minutes until you message back asking if I’m still connected. I say yes, and you ask what the problem is, I tell you, don’t hear anything for 15 minutes, repeat repeat repeat…
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👽
(@ronn0c) reported
@virginmedia I would provide you with my postcode if you had a private, secure way to do so, e.g. by direct message, but I'm not publishing my street address on social media. I am in Brighton and am aware I'm not the only one experiencing issues here locally
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ArmagnacXO
(@fredheymans) reported
@virginmedia how long will the outage take in NW3?
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ArmagnacXO
(@fredheymans) reported
@Yasminrehnas @virginmedia In NW3 same here, how big is this outage ?
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👽
(@ronn0c) reported
@virginmedia of sitting on an overwhelmed customer service phone line to waste our day away on hold seems to just pass the responsibility from one person to another. I've only received these suggestions from trawling through the immediate replies others received while I was left in the (2/n)
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charl
(@chharrloottee) reported
@virginmedia i’ve done both and the same problems are happening
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charl
(@chharrloottee) reported
@virginmedia i’ve just done that and supposedly not issues but my wifi keeps dropping. i’ve been told to wire it up when it already is