Virgin Media Outage in Kensington, Greater London, England
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
No problems detected at Virgin Media
Virgin Media problems in the last 24 hours in Kensington, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Internet
- (56.26%)
- Wi-fi
- (15.71%)
- TV
- (9.63%)
- Phone
- (7.42%)
- (5.91%)
- Total Blackout
- (5.07%)
Virgin Media Outage Map Near Kensington, Greater London, England
The most recent outage reports and issues originated from Ilford, London, Epsom, Croydon, Walthamstow, City of Westminster, Watford, Islington, Hendon, Stratford, Golders Green, Streatham, Paddington, Hillingdon and Enfield Lock.
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Virgin Media in Kensington, England Comments
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:-
nicole mcpolin (@nicmac_design) reported from Hillingdon, England
@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia
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LifeOfTy__ (@LifeOfTy__) reported from Enfield Lock, England
@virginmedia Sort your shit out. Broadband and TV continuously going down today
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شاهد اقبال (@essentialfusion) reported from Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Suresh halai (@sureshhalai) reported from Ilford, England
@virginmedia signal gone down again in IG2 6PX, please can you reboot your servers
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Marko Valonen (@MarkoValonen) reported from Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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TheMrFlowers (@TheMrFlowers) reported from Camden Town, England
@virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!
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Timothy Firmager (@timmy_uk) reported from Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Phil Swallow Photography (@philswallowpics) reported from Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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Mark Kenny (@markbkenny) reported from Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Mark Kenny (@markbkenny) reported from Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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BCL27 Design (@bycandlelight27) reported from Islington, England
@virginmedia And yet after 2 days it's still not working.
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Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England
Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move
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Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England
Please fix @virginmedia in NW3 get pixelation on channels like C4 ...
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Andrew Kemp (@andrew_kemp) reported from Paddington, England
@NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!
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Katie Bolton (@katie_b72) reported from Islington, England
@virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!
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Allison (@afturain) reported from Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Allison (@afturain) reported from West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison (@afturain) reported from West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Allison (@afturain) reported from West Molesey, England
@virginmedia I'll just cancel my direct debit
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Allison (@afturain) reported from West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Allison (@afturain) reported from West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Hari Patel (@harispurs82) reported from Tottenham, England
@virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79
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Charles Kelly (@cllrcharles) reported from Borehamwood, England
Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin
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Paul Lewis (@paulstevenlewis) reported from Barnet, England
@virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!
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Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England
@virginmedia not working again
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Fraser Masefield (@fmasefield) reported from Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Jack (@jackwenman) reported from Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Hari Patel (@harispurs82) reported from Tottenham, England
@virginmedia Thank you I have already made a compliant about tosin. Awaiting your best customer services colleges to call me and convince me why I should remain with you. Where new customer get a better service then a loyal one.
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Hari Patel (@harispurs82) reported from Tottenham, England
Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins
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Hari Patel (@harispurs82) reported from Tottenham, England
Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.
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Jonny Pearson (@jonny_pearson) reported from Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Jonny Pearson (@jonny_pearson) reported from Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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55factory (@55factory) reported from Tottenham, England
VIRGIN MEDIA are stealing money from accounts. Last week @virginmedia stole £150 from an account, they are now avoiding paying it back EVEN after accepting the mistake. They have gona as far as to just not take a call, never phone back and bypass the customer
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Windmill Flowers (@MaryWindmill) reported from Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Windmill Flowers (@MaryWindmill) reported from Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Lloyd Child (@islingtonlloyd) reported from Islington, England
My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow
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Karen Reekie (@catskidschaos) reported from Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Vanisha (@lifeofvanisha) reported from Enfield Lock, England
Oh come on @virginmedia my internet is ridiculously slow and I'm on the biggest package you guys offer
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Karen Reekie (@catskidschaos) reported from Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie (@catskidschaos) reported from Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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michelle stone (@mich1749) reported from Merton, England
@virginmedia No one could help me so I cancelled! I give up
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michelle stone (@mich1749) reported from Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie (@catskidschaos) reported from Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Karen Reekie (@catskidschaos) reported from Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Phil Swallow Photography (@philswallowpics) reported from Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Debbie Wood (@sadielady1969) reported from Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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@dorsetmartin (@dorsetmartin1) reported from Croydon, England
@virginmedia No problem. All seems good at the moment.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:-
Craig (@CraigScott) reported
That's disgusting @SkyHelpTeam !!!!! Would never happen @virginmedia.
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Sulayman Hussein (@SulaymanHussein) reported
@zainab fix the Internet! @virginmedia you're service is absolute utter shite! Fastest Internet my arse 💩 #RuizJoshua2 #MCIMUN #JoshuaRuiz2 #StrictlyComeDancing #discorddown #Messi #MichaelMcIntyresBigShow #RuizJoshua
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Sulayman Hussein (@SulaymanHussein) reported
@zainab fix the Internet! @virginmedia you're service is absolute utter shite! Fastest Internet my arse 💩
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Lewis (@LudoviciXVI) reported
@JacobGogue @Dragoness_1 @Point_PPI @TykSullivan @ELCHAPOTHAGOAT @lqvren Stop sitting on your arse and do something about it. Rich people weren’t always rich. Richard Branson was poor living in poverty he made virgin media one of the richest people alive. Use your brain to get connections. Dog for dog world I’d scam off 100 people if it meant money.
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The World according to Jase 🇬🇧🇪🇺🏳️🌈 (@TheWorldOfJase) reported
Hi both... @NetflixUK @virginmedia It’s still not working...
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2006 (@Bazza2006) reported
@virginmedia evening virgin media, I ordered the box office boxing tonight, unfortunately the picture was that poor as it was unwatchable no picture, I ordered it in HD, I have a v6 box and a HD tv and vip account, very poor, I tried to phone but could only get a automated answe
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Alex Brayshaw (@abraymarketing) reported
@virginmedia I don’t think you get it @virginmedia stop sending automated responses, engineers who don’t even know what’s been done previously or understand how to fix the problem. So dull.
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Jay Patrick (@officialjaypat) reported
@virginmedia still no reply to my email complaint!
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Shelby_x (@_shelbymckenzie) reported
@virginmedia I've had a 12 month contract with this company for 12 months with NO PROBLEMS. The contract has ended and I'm due the new more dear bill in 2 days, there is an issue with my TV and broadband. Issue being: I haven't had internet or TV for 2 hours. Slightly weird.
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thatsentix (@thatsentix) reported
Tried to open a Virgin Media Mailbox but their site is broken, "Oops, something's broken". Go figure. Wanted to get emails migrated tonight.