Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/05/2026 01:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of Westminster, Hammersmith, Northolt, Waltham Forest, Fulham, Hounslow, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town and Southall.

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City Problem Type Report Time
United KingdomHampstead Internet
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • sarahlockett Sarah Lockett (@sarahlockett) reported from Camden Town, England

    @VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab

  • FcCrea Francesco Crea (@FcCrea) reported from Tottenham, England

    @virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England

    @virginmedia Again. Internet just went down.. Useless

  • Ishaniem ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England

    @virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.

  • ModernEccentric Modern Eccentrics (@ModernEccentric) reported from Hackney, England

    @virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!

  • YouGetItRight #AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England

    @virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.

  • keiranpedley Keiran Pedley (@keiranpedley) reported from Enfield Lock, England

    @virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • Vintage_gent22 Tariq Khan (@Vintage_gent22) reported from Poplar, England

    @HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before

  • Bhavinchief Bhavin (@Bhavinchief) reported from Watford, England

    Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • Timnaik Tim Naik (@Timnaik) reported from Camberwell, England

    @virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England

    @virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.

  • karlea45 karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Tottenham, England

    @virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England

    @virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewBrown25 Andrew Brown (@AndrewBrown25) reported

    @virginmedia My internet is still dropping every day. I’ve done the check and it’s not the problem. It’s so unreliable.

  • danielbandrew DanielA (@danielbandrew) reported

    @virginmedia Yes always says no issues, when I use your app to scan it says their are problem with all connections I'm not sure if it's your Internet or a faulty router but there is also no where to get a new router

  • jazztheme nina wellen (@jazztheme) reported

    @virginmedia I am trying to resolve an issue with regard to an account I closed in March 2020. I have tried all the option available. I have now got a £79 phone bill trying to contact you and no further forward. This is unacceptable

  • PiersLeeParsons Piers Lee-Parsons (@PiersLeeParsons) reported

    @virginmedia No I haven’t, I can’t called from the landline as, despite requesting it twice, no engineer has attended to repair the issues with the landline. But thanks for asking.

  • danielbandrew DanielA (@danielbandrew) reported

    @virginmedia That's what is use it just says there is no fault found then says there are connection problems with every connection

  • BergaminSharon Sharon Bergamin (@BergaminSharon) reported

    @virginmedia We having been trying to leave your service since November last year and have moved to another provider.We paid a final bill in December but you continue to bill us and send threatening letters.We have again paid another bill for a service we do not use

  • LindaTonge Linda Tonge (@LindaTonge) reported

    @virginmedia please help me please!! can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband!!

  • Privateer809 Sara (@Privateer809) reported

    @virginmedia help please? My broadband went off on the 10/1 for 7 days. Registered loss of service and yet I’ve not received ANY money off my bill as per @Ofcom rules? Bill went up by £3 last month and now you’re saying it will go up ANOTHER £7 from May. Any advice?

  • sarah_d_j Sarah Jackson (@sarah_d_j) reported

    @virginmedia you issued me with order confirmation and contract and haven’t delivered. 24 hours on WhatsApp support repeating myself and an hour on the phone to be cut off…. Really?!?!

  • LindaTonge Linda Tonge (@LindaTonge) reported

    @virginmedia please please can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband!!