Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Barnet, Ilford, Mitcham, Hackney, London, Hammersmith, Harringay, Southwark, Waltham Forest, City of London, Croydon, Newham, Watford, Woodford Green and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
||
| Ilford |
Internet | |
| Ilford |
Internet | |
| Mitcham |
Total Blackout | |
| Ilford |
Internet | |
| Hackney |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex rooney
(@alexrooney741) reported
@virginmedia really disappointing customer service! 3rd installation missed since I have moved property and I have not even received a courtesy call to say your engineer will not attend!!
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ScottTheRowley
(@ScottTheRowley1) reported
@virginmedia Yes, I also called several times and they did this too....they were absolutely useless, rude and customer service was non-existent. Absolute shambles whenever I have to contact your company, genuinely infuriates me being interrupted and talked over so much.
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Delta Blue
(@Delta_Blue1) reported
@virginmedia I’m fully aware of who to call and how to test. Do you know how to run a broadband service which doesn’t suffer from endless outages?
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Mickyla - still wearing a face mask
(@mickylaharrison) reported
@virginmedia Well, it’s only 3 hours after the estimated fix time and……. STILL NO INTERNET
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Welby McRoberts
(@welbymcroberts) reported
@bagwaa @virginmedia the trainwreck that is their Software on the Hub3 and Hub4.Hub3 had a wonderful 'issue'. Stopped forwarding frames every 34 minutes and 8 seconds. I'll let you figure out why thats a hilairous bug. The hub4's hardware not being 'good' enough (>1gbit service, 1Gbit ports etc)[2/2]
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scootR 🇨🇦 Jeremy
(@_scootR) reported
@claytsfm @virginmedia Thats just poor customer management on top of incredibly poor service. I hope it gets sorted for you soon mate, and a tenner ain't it
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Simon Shore
(@siefc1878) reported
Distress, time, inconvenience and barriers. Virgin Media provide the worst customer service I’ve experienced. Refusing to take any ownership of their mistake and refusing me a manager callback. #virginmedia #awfulcompany
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Sam Rogers
(@SamRoge65454747) reported
@virginmedia your customer service is appalling. Updates to the issue would be useful, I’ve just found out after chasing that you can’t repair my internet until at least 16/08/2021… why am i having to reach out to you to find this information… i wouldn’t have known otherwise.
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Kakul Ehsan Butt
(@ThisWriterGal) reported
@virginmedia I understand the security questions and I have always answered them but i don't know telephone password. In the past (and 2 weeks ago) your colleagues always asked me other security questions. The point was, he used this as an excuse not to discuss my bill issue.
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dawn winlow
(@windaw22) reported
@virginmedia Great example of service, wait 2.5 days for a call back from a manager and they let the ring for 4 seconds, priceless. Explains why my 86 year father has had such poor services from you.