Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hayes, City of Westminster, London, Harringay, Enfield Town, Newham, Hampstead, Croydon, Hackney, City of London, Southwark, Ilford, Paddington, Islington and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| London |
Wi-fi | |
| Harringay |
Internet | |
| Enfield Town |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again. Internet just went down.. Useless
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia phone line been down since early afternoon, possibly longer. Recording & account message both always saying engineer is on site to fix the problem. I hope that site is Virgin phone line storage as no one has contacted me or turned up to look at this.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia Hi CW, thanks for the update. It's been over 72 hours and the phone line still isn't working. Appreciate that these are difficult times for everyone but that's a long time to not have a service. It's your senior managers who need to sort themselves out.
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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peter james hyland
(@peterhyland17) reported
@virginmedia It’s looks like am having trouble connecting to the hub . It might be getting a bit old now
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Daniel J Watson
(@DJW280273) reported
@virginmedia @virginmedia there are never any issues in the daytime everything works fine. There is no service issues in my area. Will see what happens after 8pm tonight as that is when service becomes patchy/non existent
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Ben
(@SeymourMan1) reported
@virginmedia Calls from virgin media are the reason I no longer answer calls from numbers I do not know. Your overseas contact centres & their hard sell are a disgrace. Just wondering if management care about the poor quality of these call. If I was one of your directors I would be ashamed.
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Gallery Antiques, Vintage and Collectables
(@galleryantiques) reported
@virginmedia Hmm, remember, I have no signal, so I cannot send or receive SMS texts. Now that is laughable! #virginmedia #virginmobile
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James Sarjeant
(@jamessarjeant) reported
@virginmedia So I need to factory reset a brand new router and then have to set up the whole local network again just to make it work?
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Dale Archer
(@dale_archer) reported
@virginmedia Bereavement team were great but missed one point. Tried to speak on live chat and got cut off by the support team !
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Annette Bullen FRSA 💙
(@AnnetteBullen) reported
@virginmedia OH MY DAYS. You broadband is UTTERLY dire. Its been awful since Sunday and it’s got worse. I pay a fortune for this rubbish. #virginmedia #broadband
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tinauk
(@tinauk) reported
@virginmedia hello,just wondering why some tv shows are now showing in narrow screen instead of full screen/widescreen,its offputting,it never used to be like that,whats happened,its been like this for a while now
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⭐️Father Lizmas🌙
(@LizzumsBB) reported
@virginmedia Oh, they are for the most part. Just.. they're still rubbish. I don't want to upgrade the entire package. 100Mbps down is fine. But I am a streamer so a max of 10Mbps is not great. Especially when I average about 7Mbps and so I can't play any online games whilst I stream.
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James Sarjeant
(@jamessarjeant) reported
@virginmedia ever since I got “upgraded to fibre” yesterday I’ve had nothing but internet issues! The upgrade was just changing from Hub 2.0 to Hub 3.0 & quite frankly I want the old box back because it just worked. Fancy sorting it out before I consider other providers?