Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/17/2026 08:20

February 17: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Paddington, Poplar, Barnet, Ilford, City of Westminster, Newham, Southall, Harringay, Hayes, Enfield Town, Hampstead, Croydon and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHackney Phone
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • george_hut Porgie (@george_hut) reported from Islington, England

    WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢

  • Besawyer Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia Provide a more reliable service and a time machine

  • derekcburgess DEREK BURGESS (@derekcburgess) reported from Walthamstow, England

    ******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

  • Besawyer Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty

  • edparsons ED PARSONS (@edparsons) reported from Wandsworth, England

    @mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?

  • whoiskatrin Kate (@whoiskatrin) reported from Islington, England

    @aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show

  • Anthony_Lonres Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

  • Anthony_Lonres Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.

  • Besawyer Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)

  • Mbilla_Arts Mbilla Arts (@Mbilla_Arts) reported from Walthamstow, England

    @virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!

  • edparsons ED PARSONS (@edparsons) reported from Richmond, England

    @virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.

  • Besawyer Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill

  • TheLifeIShare Our Family Blog (@TheLifeIShare) reported from Richmond, England

    More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.

  • KyleSew2112 Kyle Sewell (@KyleSew2112) reported from Bromley, England

    Right what ******* idiot at Virgin media thought it's ok to reboot my TV

  • TheLifeIShare Our Family Blog (@TheLifeIShare) reported from Richmond, England

    @Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • George2Rachel Rachel George (@George2Rachel) reported

    @virginmedia No known issues.

  • mrrichmuk Richard Mitchell (@mrrichmuk) reported

    Absolutely shocking @virginmedia, customer of 16 years coming up to contract renewal offered a contract £20 more a month than a new customer would get for the same bundle. Totally unacceptable in these times to try and fleece loyal customers out of money they don’t have.

  • ollyg300 Drill up V.Roy🦅 (@ollyg300) reported

    I’m tired of the bad internet @virginmedia call me so we can sort it out it’s urgent

  • IEvans93 Ieuan Evans (@IEvans93) reported

    @virginmedia Well a lot more than 0.0 I would imagine. I'm still awaiting a response to my complaint, still expecting a call back from your customer management team and still awaiting a solution to the area outage. Thankfully the team at @bt_uk have been more helpful.

  • cathymh1 Cathy Hodge (@cathymh1) reported

    @virginmedia Just got told there was no problem etc

  • JJJolene Jolene O'Hara (@JJJolene) reported

    @virginmedia No, I didn’t have time today as I’ve had to take time out of two days of work in my failed attempts to speak to anyone as of yet. It’s really not good enough and I would like to cancel your services.

  • reddwarf4ever Keith Thornton (@reddwarf4ever) reported

    @virginmedia I can see my bill, that’s not the issue , it’s to discuss the rolling discounts.....I can’t afford to pay the billl without these rolling discounts

  • themikeandrew Mike Andrew (@themikeandrew) reported

    @virginmedia When can I expect my cheque or refund into my bank as I shouldn't be making unnecessary journeys? Do I have to phone you useless customer service multiple times for this to happen?

  • maxonahigh Maxonahi 🌹 (@maxonahigh) reported

    @virginmedia Your internet does not work and is inefficient and I’m paying for a service I no longer want I know it’s not your fault just get me in contact with the sales team

  • VonBlackHawk VonBlackHawk (@VonBlackHawk) reported

    @virginmedia been on hold 3 times for over an hour each time and hung up on 3 times. I just want to provide my 30 day notice and never deal with virgin again