Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southall, Hampstead, Paddington, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| Southall |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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Rita Gulrajani ⫩
(@rita_gul) reported
from
Enfield Lock, England
@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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ruth bankover
(@rbcurly) reported
from
Borehamwood, England
@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Sulley
(@SteveSulley1) reported
@virginmedia red button issues again ! #nffc #help
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BratbyBlues81
(@bratby81) reported
@virginmedia what are the issues in B26 area as for 2 nights now my internet come 6pm dont work, pay for internet not to recieve it good that is i must say.
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Subrata Duari
(@SubrataDuari) reported
@vmbusinesshelp @vmbusiness @VMDotCom No internet connection or if there is any, it gets disconnected 4/5 times every day. The customer service is the WORST. They dont care. Complaints do not work. Any more remedy left? Time to leave virgin media?
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Robert P
(@Robster6578) reported
@SkySportsEFL nice to see my red button not working, I pay £115 a month for a crap WiFi and now cannot even watch the footie on RED button. What is the point?... may switch to @virginmedia
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Howard Parr
(@HowardParr3) reported
@virginmedia Can I make a complaint via chat? Telephony process woeful... spent literally hours on the phone and gog nowhere.. similarly no joy via postal process
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PauloThePanda
(@moali1211) reported
@virginmedia Been having problems with internet for 2 days straight, speedtest shows everything is fine, your test on virgin website shows everything fine including status, I've used multiple devices and still connection is very slow and intermittent, i need help fixing this working from home
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Ellz R
(@ElzRx14) reported
@GeorgieMurphy94 @virginmedia Its awful isn't it! X
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James Maclachlan
(@jamesmaclachlan) reported
@virginmedia I've tried several times to contact you but keep getting cut off after 1hr+ on hold. It's re my slow internet speed and intermittent, poor wi-fi signal. What do I need to do to speak with someone?
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ed francis
(@pompeyhedge) reported
Yet again #VirginMedia is diabolical tonight. Complete joke of a service #badbroadband
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𝚕𝚊𝚞𝚛𝚊
(@laurabaker1999) reported
@virginmedia your internet is absolutely shockingly ****