Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Kensington, London, Twickenham, Camden Town, City of Westminster, Croydon, Hackney, Hampstead, Harringay, Poplar, Southwark, Wembley, Waltham Forest, Southall and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Wi-fi | |
| London |
Wi-fi | |
| Twickenham |
Internet | |
| Camden Town |
Internet | |
| London |
||
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Sepe_71
(@71_sepe) reported
from
Bromley, England
@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Hadi Taheri
(@persianuk2017) reported
from
City of London, England
@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Sarah
(@eatsruns) reported
from
Tottenham, England
@Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Bennett
(@LizBeno) reported
@virginmedia Well that went well... I waited and when someone finally answered they put the phone down!!!
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Richard Goddard
(@BlueMoonMod) reported
@virginmedia I went via your auto bot , as I could not get a line by any phone to your help desk Up to four hour wait forecast via text . Which is not satisfactory as your engineer cut off my phone and my neighbour who also can’t get through to your help desk.
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Jeff Halls
(@jeff20six) reported
@virginmedia I cannot get in contact with anyone! Your message service isn’t working, your phones are constantly putting me on hold for over an hour and my internet is down so I can’t log into my account. What next?? I’d really like to lodge a complaint but no idea how. Would it get dealt wit
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Stuart Bishop
(@stuartb67) reported
@virginmedia and here we go again. With everyone working from home, you *really* need to get your act together. (And yes, I’ve checked the service status, and yes, you’re down again...)
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Gemini G
(@Georgieeax) reported
@virginmedia Cancel it on his behalf? I know the account number, contract details, just not any of the passwords she set up thanks
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Phil
(@phihom) reported
@virginmedia on with the message us part of the website since yesterday 1st wait for a reply was 4 hours , that person passed me to the tech team they said to wait on the chat and they would respond finally someone asked how they could help at 9am today I responded nothing since then
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Mike Whitnall
(@MikeWhitnall) reported
@virginmedia hi im currently with sky and the Internet is biblically rubbish , my girlfriend was with virgin but left because i said sky was better , big mistake , are there any offers on that would get me out of my contract with sky you could help with?
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Moomin 🦁 🇪🇺🇬🇧💙UTFV
(@Moomin99576229) reported
2 hours on the phone to @virginmedia , if you’ve got any other choice of internet provider, do yourself a favour and use that instead. Shocking/nonexistent customer service. Very good at processing my monthly payment though.
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Himesh Patel
(@HKMJPatel) reported
@virginmedia Why is your number 0345 454 1000 not working?? I've tried from both my virgin media landline, and from my 3 mobile. In both cases, it fails to connect.
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Jeremy B
(@Jerbla) reported
@virginmedia What’s going on. No service in OX2 for over an hour now