Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, City of London, Hammersmith, Hackney, Islington, City of Westminster, Newham, Croydon, Southwark, Watford, Paddington, Tower Hamlets, Wembley and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| London |
Total Blackout | |
| Ilford |
Internet | |
| City of London |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Thanks for contacting me - I am trying to get my account set up as VM halted my account being started due to previous tenants having an account. V difficult to contact VM support because I don’t have an actual account yet. Order reference WS7036210 if that helps anything.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia This same letter twice. Service kept cutting out for while street through April/ May/ June but mostly less than 24 hours. When was more than 24 hours your website was down for logging claims. Was just impossible to speak to anybody so I withheld payment not getting service
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
Not working again. The service is so bad. Surely you will be issuing refunds?? #virginmediadown #virginmedia
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Internet not working again. Never received a response from the number you sent me
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia No I don’t. It’s okay, it’s confusing. And yes I tried them this morning - leading to the problem where I’ve been waiting for a call back for 2 and a half hours. I appreciate your help.
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
@virginmedia Hiya, still having connection issues in N6, are there any updates?
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Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Whenever I have tried to call that number I can’t get through because I don’t have a VM home phone number/account number, meaning I cannot get this problem sorted.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Ramsook
(@ramblingramsook) reported
@virginmedia frankly gobsmacked at being told there is nothing you can do until 20th April to fix my service due to local outage which is not showing on your site and no engineers can be booked? Shocking service and impossible to work from home but with a closed office?
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jess!! ✿ misses jjk
(@jaffiescake) reported
i hate my stupid ******* wifi so ******* much IT LITERALLY CRASHES EVERY 2 FUXKING SECONDS STUPID *** VIRGIN MEDIA WIFI U GET NO *******!!!!!!!!!
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Jeegar
(@Jeegar_S) reported
Can @virginmedia at least reflect their service status online with what has been said to me via text. You used that excuse to cancel an engineer appointment and still getting a very rough connection. At least acknowledge that areas are having huge outages?
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Muck-Spout Skippy
(@skippy_c) reported
@virginmedia Please explain how I might complain when I have had no phone service for months. I did use my payg phone at first but am no longer prepared to pay for that as well as services I DON'T HAVE. Trying to find complaints department on the website is impossible.
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Natyclare
(@natyclare) reported
@virginmedia you’ve installed my broadband this evening, but in doing so have disconnected my neighbour. I called and you’ve said you can’t help. Awful service. Awful. Calling to disconnect tomorrow
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marty
(@martyk25) reported
@virginmedia whenver I go on Xbox the connection is so unstable and I’m lagging the whole entire time
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Peter Hatfield
(@PeterHa63681072) reported
@virginmedia @CefaiGary Your website doesn't allow people to report the loss of service and lies about the service status. It's not automatic at all.
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Richard Mellor
(@mellor80) reported
@virginmedia the internet I have with you is shockingly poor !!! Please contact me to cancel
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chilisos
(@chilisostech) reported
@virginmedia after 3 calls to your support, over 2 hours phone call, they all hang up after they can’t fix my internet. What is this? Who do I contact to fix my internet that I am PAYING you for
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Ginny
(@Ginny22673801) reported
@virginmedia still having the same problem as before can’t watch on demand or catch up, been over 2 months and nothing has been done and no discount made to my account absolutely disgraceful 😡😡😡😡😡😡😡😡😡😡😡😡😡😡