Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, Croydon, Beckenham, Ilford, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington, Southwark, Newham, Hackney and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Wi-fi | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Charlotte Tansey
(@CharlotteMossUK) reported
from
Camden Town, England
@virginmedia please improve how you treat your customers! Broadband + TV down in NW1 since last Thursday with no text updates, no online status and the only way I find out the latest is a 30 min call. This follows a previous 2 week outage in November where I was not compensated.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Syed Ali Naqi
(@alinaqi80) reported
from
Paddington, England
@DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia Sorry is just not enough as a big name and charge us a supreme service but not provide us a pathetic service. How much I lost in last 3 months and specially in festival time. Which is higher time of my business.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I just want a service which you promise
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@DBUk11 @virginmedia They are not paying anything on compensation. I am waiting for tomorrow if tomorrow not sorted out my broadband I will cancel Mr contract.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days
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Chris Scoffield
(@chrisscoff) reported
from
Merton, England
@Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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HMS Beagle
(@HMSbeagle1820) reported
from
Islington, England
@virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ron Kane
(@ka8895) reported
Absolutely garbage signal tonight @virginmedia
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David Arthur Gunn 🏴
(@davegunnar) reported
@virginmedia I asked for a complaint to be raised: Customer account number: 355073801 Complaint reference: C-120622350. I then get an email straight away to say my complaint has been closed. It has NOT been closed. Can you organise someone to call me tomorrow (Monday) please?
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Mark S 121115 🇮🇪🏁😷🇺🇦
(@Mark121115) reported
@virginmedia I hope I'm not tempting fate by saying the WiFi signal is back after an 1hr +
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Adam Rusbridge
(@arusbridge) reported
@Alex4Craig_Dudd hi. Virginmedia hasn’t been working in EH7 since Tuesday. Apparently, a city worker cut the cable and @Edinburgh_CC won’t give virgin engineers enough access to fix this. Can you please advise council position & steps taken to help? Approx 200 houses affected.
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Dr Robaire Beckwith 🇪🇺 🇺🇦
(@RobaireBeckwith) reported
@virginmedia Rather that discussing this online endlessly, it would be better if @VirginMedia initiated steps to resolve the problem. Surely the mistake could be corrected relatively easily but no mechanism seems to be in place to address such problems and avoid endless reiterative errors
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rob
(@medwayrob) reported
@Nin_Boombox @virginmedia Same . They give you want they want and your never find that person again. How on earth do they run a business . Sky have offered to pay £200 to get out of the contract so will be doing that. Call sky and see what they say .
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🟥 Shona Boaby
(@241puddings) reported
@virginmedia Hi thanks for your reply. She is still being pushed forward another 24 hours for her Wi-Fi to be fixed. Will this go on all month or will the problem actually be fixed? She is now paying for data and subscription.
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🍒
(@danihslot) reported
@virginmedia my wifi hasn’t been working for 3 days now. Where can i talk to someone to fix this?
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Nin
(@Nin_Boombox) reported
@teznorth @virginmedia They told me that my issue was sorted too. Had a proper web chat. Was paying £76 a month and this month sneakily changed the bill last minute and too £136 out of my account! These scammers are out of order!
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Leigh Peregrine
(@peres74) reported
@virginmedia virgin broadband down in Dorking 2nd time this month no help at all from them as usual… vodafone here i come who supply you with a dongle that automatically cuts in using there mobile network if needed… shockingly bad customer service Virgin