Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Woolwich, Eltham, Leyton, Wembley, Hackney, Ruislip, Croydon, Bermondsey, Lewisham, Tower Hamlets, Ealing, Ilford, Watford and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Wi-fi | |
| Woolwich |
Internet | |
| Eltham |
Internet | |
| Leyton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for
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Emily Edwards
(@EmilyEd03367074) reported
from
Brentford, England
30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
To say I'm #frustrated with @virginmedia is an understatement. No TV, no service and no sign of it being fixed. More than 4 months and added expense for dodgy decisions. Grrrrr
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia I know the status of the service.
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Harvy Santos
(@harvy_santos) reported
from
Islington, England
@virginmedia Have gone through all these processes and still no resolution. None of your agents are listening. I’m just gonna go. I can’t believe this is how you treat your customer of 5years...
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william benstock
(@will6310) reported
from
East Ham, England
@virginmedia hey I've got 2 mobile phone contracts with you I'd like to get mobile broadband with you with unlimited data but it's only for home broadband users or TV users. I've been a customer for 3 years could I get this deal or do I need to look else where
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Kill on The Hill
(@lighthuggers) reported
from
Barnet, England
@virginmedia After an hour and ten minutes. Utter rubbish. Very pleased I did not take your service and went with @BTGroup
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@virginmedia hi need help y is the sky box office not working
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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ابراهيم | Ibrahim
(@ibz_s_b) reported
from
Ilford, England
@virginmedia My Virgin Mobile Internet 4G not been working for 2-3 days now. Please help!
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Chris
(@chrispylang) reported
from
Hackney, England
@virginmedia hi hope you can help me as i can not find what inneed to ask you on you contact options. I already have virgin media tv and broadband installed in my house but i want to change the position of the connection points or add a room please get back to me
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@SkySportsBoxing y is the fight not working on virgin media
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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not orthodox SalafI Muslim
(@ArsenalNexus) reported
from
Tottenham, England
@virginmedia hi why my internet has been down since 2 pm can you please advise
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Calster
(@OffCalster) reported
@virginmedia fix your trashy *** internet before i switch to sky or BT
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Paul Taylor
(@PaulTay43772850) reported
@virginmedia terrible service once again! Been on hold 1 1/2 hrs and no reply to text to sort out my bill. Trying for the 5th time as its still more than agreed. Can I cancel my direct debit as its not what I agreed?
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Big Daddy
(@JasonVarga) reported
@virginmedia I would appreciate a DM. This poor response from Virgin has been an insult to me and an embarrassment to you. This is truly shocking.
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Ruth
(@RuthChase21) reported
@virginmedia My local area B93 has been having problems with Virgin for days, but mine has been OK until today. Please can you advise?
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Sole.Surfer
(@W45EMS) reported
@virginmedia @rogerssandra82 Worst service around
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Sole.Surfer
(@W45EMS) reported
@virginmedia @barneydrums Your service is the biggest pile of shite
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David O'Callaghan
(@GentryDaveo) reported
@virginmedia I've done a speed test reset and re booted min 50 times i am bit sick this . I've been with you for 19yrs never had to complain like this before . I don't want to leave but I need better service than I am getting at the moment
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Paul - Sort of Animator
(@AnimatedPaul) reported
@virginmedia @jo71soane Thats if they dont hang up on you first
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Ljmog95
(@_Ljmog95) reported
@virginmedia yet again having setvice issues. 2GB getting less then 1MB. 5GB stating no internet connection after multiple reboots. Fix your ****! Not everyone can use wire nor can knock out all their walls!
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Saverio Terracciano
(@TetsuoRyuu) reported
@virginmedia Filed a complaint. Rarely had a customer experience as terrible as with Virgin. They outright LIE to you on the prices and contracts. Service speed and stability down. Customer service WILL NOT HELP YOU. Competitors have better speed, better prices and care about clients. Switch.