Virgin Media Outage Report in Kensington, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes SW5 and W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Ruislip, Ealing, Poplar, Croydon, Greater London, Hackney, City of Westminster, City of London, Paddington, Enfield Town, Kensington and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Wi-fi | |
| Hammersmith |
Internet | |
| Ruislip |
TV | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
-
Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
-
Lauren © 💅🏼
(@Laurencrabs) reported
from
Barnet, England
@virginmedia Thanks for your reply, I got through in the end. Was calling regarding poor WiFi coverage in my flat, and the more pressing matter of our internet being down for over 24 hours - engineer booked for Friday but not an ideal experience so far with this broadband!
-
Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
-
Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
-
Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
-
mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
-
steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
-
Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia we’re uni students who need wifi to do our work, when we called the first person completely disregarded our complaint as when we finished explaining our issue he told us he was putting us on hold when in fact he transferred us to a new person. Then vin / victor spent 45 mins on..
-
Gary Brian Smith
(@MrGarySmith) reported
from
City of London, England
F**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Liam Furr
(@LiamFurr) reported
@virginmedia BT will only provide the number if I take a new contract with them (and use their service to recover the number) - this is a no-go - please feel free to PM me from here. Really not happy at all and I am only 5 days into your services
-
KAREN PHILLIP
(@KARENPHILLIP13) reported
@virginmedia I have tried to login on my pc, Samsung tablet, iPad and iPhone. What is happening?
-
Charlie♥
(@Bourbon_bee) reported
@virginmedia I’ve already looked at that a number of times. I’m running out of mobile data for an issue that doesn’t seem to be anywhere near fixing. So annoyed right now
-
Cynthia Rao
(@CynthiaRao4) reported
@virginmedia I spoke to one of your colleagues and he told me there are no works being done. He told me to reset the router which I did. The recorded message has said there is a problem but it’s being saying that for the last 7 days. I am using personal hotspot to get online
-
Cally 🇧🇧
(@callum_newsam18) reported
@virginmedia Hi, We’ve been disconnected from our Wi-Fi since Friday. An engineer came to fix a neighbour’s internet access…ever since we’ve been disconnected. Another engineer came on Monday to assess the situation and said that we need to get a new line run into our house…
-
Helen Burnett
(@HBurnett28) reported
@virginmedia I appear to have a fake email from you saying I have got a new mobile contract. Tried speaking to customer service but got nowhere. Is there an email address I can forward it to for your fraud team.
-
Clifton bbassoon
(@BbassoonClifton) reported
Starting to regret joining @virginmedia if they can't give me TV and broadband for a week... "Virgin Media Outage Update ...The estimated repair time is now: 15/02/2023 18:00:00".
-
🌙R
(@whutbuttercups) reported
@virginmedia I’m no longer a customer.
-
2023 TerhiMG 🚗🇫🇮 🇺🇦
(@TerhiMG) reported
@virginmedia obviously no one would share this information for everyone to see. i have already rang your team and had a recorded message saying there is a problem despite the service status saying all is fine and having received 5 email messages telling me all is fixed!!
-
BocM
(@BocM18) reported
@CWeston_Indo They’re like leeches these companies, any excuse to increase margins, if ever a Ryanair type company came into the broadband/tv area with proper costed service, it’d blow Eir/VirginMedia/Sky/Vodafone out of the water