Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Bromley, Hackney, City of London, Newham, Croydon, Harringay, Waltham Forest, Southwark, Fulham, Poplar, Ilford, Paddington and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Bromley |
Phone | |
| Hammersmith |
Internet | |
| London |
||
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has
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KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia My contract hadn’t even started yet! So I will need to cancel
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Karen Gerardi
(@KarenGerardi) reported
from
Harrow Weald, England
@virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Hough
(@mikehoughmusic) reported
I promise you.. you won’t find worse customer service than @virginmedia - the treatment i have recieved this last month trying to resolve an issue that is THEIR fault.. i’m basically paying for wifi that is disconnected and they’ve told me they cannot resolve 🤯
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Ali Gleghorn
(@AliPark17237372) reported
@virginmedia What do you mean by pass security ? I set the account up so I fully aware of the details of the account . I am really disgusted with the lack of care for customers. My dad is 90 years of age abs we have just lost my mum . He is trying to cut his bills down
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LucyD
(@LucySD_) reported
@virginmedia How can I cancel my package without waiting on the phone for hours please?
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Alex CH
(@archlds) reported
@virginmedia I've got a new place and my current vm is out of contract. I'm trying to setup a package at my new place and was hung up on due to tech issues and told I'll be called back. No call yet. Can you help please?
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Miftin
(@Miftin81) reported
@virginmedia Been having a lot of issues with Wi-Fi lately and when I tried to power off my router to reboot it gave me a shock. Powered off at the wall instead but concerned about safety of the router!
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Kim Piorkowska
(@KimPiorkowska) reported
@virginmedia Why is the internet connection so bad, and it’s getting worse everyday in area 14 please? We will have to change provider if it’s not sorted out very soon. #unhappycustomer
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Jack Sahota
(@jkssahota) reported
@virginmedia The engineer even said we can use call diversion but when I called up, I was told this isn't possible. Absolute shambles! And my poor gran may suffer because of VM's incompetence!
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stacey sutherland
(@stace0_0) reported
@virginmedia are you aware of any issues in g69 area of Glasgow. Our Internet connection has been a shambles since lockdown but it won't connect at all today
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Neil Grainger
(@GraingerNeil) reported
@virginmedia So it’s just the phrasing you see as a problem? What about the fact I told 2 months ago that someone would contact me the next day, this is what I receive AND the problem still exists? I’m lspending money each week on extenders and adapters and the service is STILL INTERMITTENT
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Jack Sahota
(@jkssahota) reported
@virginmedia There was an issue with the wiring externally. So have to wait two weeks for a repair. The fact it took over 5 weeks of calling to get an engineer is poor. Why customer service advisors didn't suggest an engineer for so long is terrible. And a complaint hasn't been answered!