Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, Southwark, London, Hounslow, City of Westminster, Ilford, West Molesey, Hackney, Camden Town, Wembley, Poplar, Harringay, Croydon, Islington and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Southall |
Wi-fi | |
| Southwark |
Total Blackout | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Wi-fi |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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CJ
(@ZJM_331) reported
from
Islington, England
@virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia And now the service checker doesn't seem to be working either....
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Kerry Vaughan
(@Boubs1985) reported
from
Addington, England
Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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We Want Our Ball Back
(@SupremacyUtter) reported
@virginmedia when you screw up this big you really ought to consider some refund... we can't even contact you or look it up on your website because you can't handle the customer complaint volumes. Fingers in ears... la la la la la. #badservice
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Debbie
(@Sparkles_Debz) reported
@virginmedia problem with total blackout + no broadband Sunday. Ensure refunds are processed for all effected. @Ofcom ✅
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Sutton_CW
(@cj_buzz) reported
@virginmedia i am smelling a denial of service attack… hopefully you will give all customers free movies for rest of year to compensate
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BEANIE NATION
(@button_connor) reported
@virginmedia WTF I cant get on website my tv is out plus internet and phone. I try and ring all I get and I quote “ all ower team is busy please call again later bye and auto hangs up “so this is really good I can’t wait for my contract to be up so I can leave this bad service
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Gemma Mildenhall-Perry
(@GemmaMildenhall) reported
@virginmedia my tv channels all gone off error code V53. Your website not working so can’t use service checker.
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Hannah Hitching
(@hanibal281288) reported
@SwindyMiller @virginmedia Having the same but can’t get on website, tried to ring customer services and they cut you off as too busy, stuck in a big queue via chat and down detector have had over 10000 people complain of the same issue
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Cath Puri
(@CathPuri) reported
@virginmedia No virgin media live tv right now! What's going on?! Can't get through to Virgin on phone as operators are "very busy", plus the tv error webpage is down. Clearly something is wrong but no posts from Virgin to explain. Amazing service.
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Lorraine Plant
(@lollyplant) reported
@virginmedia @JemmaPownall That's not working
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Robert Falla-Louvét 🔭🪐🚀
(@lanerobertlane) reported
@virginmedia @SwindyMiller You know you're website that you're linking people to isn't working either, right?! This isn't an isolated image - you must have a major increase in volume of people tweeting you all of a sudden to realise this isn't an isolated issue?
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Muuuuumy to Zac & Eilz 🏴🐒🦄
(@gryffenstrong) reported
@virginmedia Hi guys - is there a full blackout of services including your website in Glasgow? Whole area is down.