Virgin Media Outage Report in Kensington, Greater London, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Poplar, London, City of London, Hammersmith, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Kingston upon Thames, and Westminster Abbey.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 5 hours ago |
|
Poplar
|
Internet | 6 hours ago |
|
London
|
Wi-fi | 8 hours ago |
|
City of London
|
Total Blackout | 9 hours ago |
|
Hammersmith
|
Internet | 10 hours ago |
|
London
|
Wi-fi | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, EnglandPlease @virginmedia fix your street cab NW3
-
SG (@Gooner_Stu1) reported from Camden Town, England@virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue
-
Nick Levine (@nicklevine) reported from Camden Town, England@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now
-
raymondphill (@raymondphill) reported from Bromley, England@virginmedia Connectivity on your network is woeful.
-
Rony Aujla (@Ronyaujla) reported from West Molesey, England@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
-
Maria Ann Mole (@MariaAnnMole1) reported from Kingston upon Thames, England@virginmedia you tube is not loading. Seems like a lot of people are having this problem
-
Neil Milliken (@NeilMilliken) reported from Cobham, England@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
-
Trevor Boreland (@BorelandTrevor) reported from Bromley, EnglandSo, working from home which is proving difficult due to the unsatisfactory service of virgin Media and the distinct lack of internet service for the last 3 months. @virginmedia
-
Christian Rasmussen (@apoltix) reported from Camden Town, England@virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.
-
Nick Levine (@nicklevine) reported from Camden Town, England@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍
-
nick caccavone (@slicknick66) reported from Bromley, England@virginmedia Hi there. I’ve been on the phone for over an hour to get cut off when transferred to customer services. Can someone message me so I can give details. I’m currently in queue again. Nick
-
Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England@virginmedia my Internet’s been down since last night, your website keeps coming up with error messages so I can’t check my account…
-
Ezzy Elliott (@ezzye) reported from Hackney, England@hannahfearn @virginmedia My brother had issues with his provider due to a restriction with ip addresses of VPN. If you are using VPN mention that specifically in complaint to virgin.
-
🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England@mark_bonnar @ITV Bloody @virginmedia gone down again. I may have to catch up.
-
🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, EnglandFFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.
-
Simon Woolley (@simonewoolley) reported from Lambeth, England@virginmedia Hi. YouTube not working, constant spinning circle. Can you advise please.
-
Terry Black (@TerryDBlack) reported from Lambeth, EnglandJesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..
-
Nick Spero (@nickspero) reported from Barnet, England@virginmedia abysmal service from Virgin - so so so disappointed - wish I’d never come across this horrendous company. #leftinthelurch
-
Christian Radnedge (@ChristianRad) reported from Camden Town, England@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
-
Christian Rasmussen (@apoltix) reported from Camden Town, England@virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
🎭🏴not-so essential worker (@Djfoldy69) reported@virginmedia I first tried to contact you on the 11th of December via your WhatsApp service, it's now the 4th of Feb and I still am yet to speak to anyone!? I understand you maybe busy but this is unacceptable! If your that busy, hire more people to answer customers calls
-
DAtwal (@DalSinghAtwal) reported@virginmedia Yes and rang them multiple times, but why on earth should we contact Yodel when@our contract is with you and not your logistics partner! If there’s an issue YOU should be fixing it…that’s called CUSTOMER SERVICE! Not passing us off to them with whom we have no relationship!
-
James (@ProfBorkensnoot) reported@virginmedia You cut my internet this morning after me raising a complaint on Tuesday about this. Person I spoke to on Wednesday could have halted action but was clear he did not want to. Utterly disgusting customer service, as well as still being able to see the info the data breach was for!
-
⚫️ Sabrina Branwood 🔶 (@SabrinaBranwood) reported@virginmedia You never have any offered on my account & online offers are new customers only, been with you almost 12 years now and still paying a small fortune for broadband and the phone line I never use but got told I’d have to pay even more to get rid of 😳 oh yeah & now my bill goin up😥
-
Helen (@morethanafeline) reportedHi @virginmedia , really appreciate being left with no TV for 5 days across a stormy winter weekend because you refuse to just send out a new Tivo box when we *know* box failure is the issue, and insist on making us wait for an engineer. Absolutely terrible.
-
kelly Dawkins (@ditzyk) reported@virginmedia Apple have said it’s a hardware issue & can not be repaired needs to be replaced. I have contacted yourselves on the phone & have been advised it’s £189 to buy my handset contract out. Or nothing you can do as it’s not insured. However…..
-
kelly Dawkins (@ditzyk) reported@virginmedia I’ve checked my rights under consumer rights act & as the issue has been diagnosed as a hardware issue via Apple & I have a report from them the responsibility lies with yourselves to compensate for the item. Is there a complaints email I can contact virgin?
-
DAtwal (@DalSinghAtwal) reported@virginmedia Absolutely disgusting and shocking customer service, the process is terrible and to be told we have to@contact them directly!…Our money is paid to Virgin NOT Yodel! If you’re logistics partners aren’t delivering it reflects badly on you and you should be sorting it out…NOT US!
-
Kayleigh (@_kayleighsutton) reported@virginmedia @Ofcom how do I make a complaint about this. I didn’t take our this new package!!! We literally said no to the new package which was then put onto the account we had disconnected 4 days earlier. Now I have to give 30 days notice and a final bill for something I didn’t sign up to?
-
Twinsplustwo (@TwinsplusTwo) reported@virginmedia @virginmedia You could, you know, just provide half decent customer service & send out a new hub, like BT do but I guess you need a customer interface for that, your site is designed to prevent customer contact.