Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Croydon, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, City of Westminster, Newham, Enfield Town, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 7 hours ago |
|
Southwark
|
Internet | 8 hours ago |
|
London
|
Internet | 10 hours ago |
|
London
|
Internet | 11 hours ago |
|
Croydon
|
Total Blackout | 12 hours ago |
|
Southwark
|
14 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Martin (@dickerboy) reported from Merton, EnglandHow can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, EnglandYet more #virginmedia problems in NW5 - every day this week @virginmedia
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Ethan Greenwood (@Ethanisraelite) reported from Barnet, EnglandDear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Chris S (@CMS200) reported from London, England@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.
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Antje Southern (@noneybean) reported from Islington, England@Devylonely @virginmedia Try and cancel if you can. Read through the review on Twitter. People can’t get through to cancel. Get another small provider who have a real phone number to call and people who can help you.
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Jemma Crow (@jemmacrow) reported from Poplar, England@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Antje Southern (@noneybean) reported from Islington, England@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Antje Southern (@noneybean) reported from Islington, England@virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud
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🏀Little Apple🍎Miri (@MirinaFaria) reported from Bromley, EnglandCan’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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vishal.rehan (@vishr83) reported from Wandsworth, England@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Annie Lou (@AnnieLouLDN) reported from Tottenham, England@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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Antje Southern (@noneybean) reported from Islington, England@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Sunny Deo (@sunnydeo) reported from Enfield Lock, England@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faye Williams (@fayevew) reported@virginmedia You also sent confirmation of the resolution in email and when my dad has gone back to you about it you refuse to accept that email and honour it
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Hannah Cook (@hannahmkeast) reported@virginmedia Contact customer service team directly
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Philip McTigue (@proghistorian) reported@apf102 @virginmedia Do cancel, they are the worst. It took me about 9 hours of phone calls to get them to stop charging me for a free SIM in a bundle. Then when I cancelled, I had several calls and emails from different people from Virgin.
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christian lavelle (@christianlavel2) reported@virginmedia I have tried all this many times ..run tests ..off and on checked status..theres nothing left to do..the box is OK one minute then not the next...I have had it 4 years with no problems and enough is enough now..please contact me to sort this out not keep sending me links...
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Tweed (@Tweeda1) reported@virginmedia since joining every other day at least I’ve have a connection drop out or poor connection. Awful so far
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(((Loretta))) © (@LorettasmithJ) reported@virginmedia Hi there, I've been waiting for an ethernet cable to be run from the living room to an upstairs office (back of the flat). Have been told there's no priority for anything other than 'emergency' cases ie. people with heart monitoring equipment - twice.
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(((Loretta))) © (@LorettasmithJ) reported@virginmedia "Awful service" is now policy. Good to know. 👍 Don't you have anything to say about cancelling installation appointments without notifying me?
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Duggan (@doogannnnnn) reported@virginmedia Ive never experienced this before Aswell
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Kev (@VeryGrumpyKev) reported@virginmedia **** it. I’ve sent it back via Collect+. Can’t be bothered waiting because you probably won’t turn up anyway. Still waiting for the complaint response seeing as you’re now taking monies without consent.
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Chatan (@vekariya17) reported@virginmedia Align upgrading customers pricing to new customer deals. Reward loyalty.