Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Waltham Forest, City of London, Croydon, Hammersmith, Newham, Hackney, Watford, Woodford Green, Bromley, Southwark, Harringay, Epsom and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| Ilford |
Internet | |
| Ilford |
Internet | |
| Waltham Forest |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Vics. 💙
(@afcvicki) reported
from
Hackney, England
@virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Charles Howarth
(@HowarthCharles) reported
from
Hackney, England
@jonwensley @virginmedia Just wait until you try to cancel!
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Eloisa Rodrigues
(@eloisarod) reported
from
Tottenham, England
@virginmedia There seem to never be a problem, and yet everyday the internet drops out…
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Hughes
(@barefeet_living) reported
@bristol_pip @EE @virginmedia Never experienced any service or product Virgin branded that wasn't terrible.
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Steven Wilson
(@swilsonnews) reported
@virginmedia It's working now with the correct white light showing. There are too many times when it's not, so there are different lights showing depending on the problem.
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Alex Hammond
(@Alhambre) reported
@virginmedia Hi there! Sorry, but that didn't help - it's just automated options so I can't explain to anyone that Virgin need to fix the payment option, not me or my bank. Is there a number I can call where I can speak to a person please? Thanks!
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Steve Wigg
(@stevewigg1) reported
@virginmedia Hi can you direct me to your complaints dept as I seem to have a very rude Virgin salesman who has signed me up to your broadband without my knowledge. And tells me that the installation can not be cancelled
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Rita
(@hindya27) reported
@virginmedia Thanx-finally an appt has bn bkd which hv bn askng . evry call made 2 customer care services &To get thru takes atleast 1/2 an hour n once connected then anther 15-30 mins to go thru usual procedures. Must hv wasted 4/5 hrs 4 nothing.2 bk a simple appt nd to😢 on social media 😡
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mike
(@mike23002258) reported
@virginmedia Interesting - I was only offered one week missed service and not the virgin not turning up for an appointment compensation. Didn’t think I’d had to negotiate this… thanks for link - will include this in my complaint
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Jakub Bielski ☾
(@Jakub_1987) reported
@virginmedia there are no skyscrapers here to obstruct the signal.
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vitalizing.eth
(@AyazAbbas_) reported
@virginmedia I have been charged an early cancellation fee even though I sent proof of moving to a new address that virgin media do not support a month in advance.
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MrsB
(@T_Aprimary) reported
Spent over an hour trying to disconnect with @virginmedia they won't. They're trying to get us to set up a contract in our family members house (who also have VM). Fraud, no? We tried to cancel in Jan, they increased payments and put us on a contract we weren't aware of.
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MrsB
(@T_Aprimary) reported
@virginmedia 1 hour 34 minutes and £300 wasted today, because: * you won't cancel a contract you unknowingly put us on, * we won't give you the family details of who we're staying with to continue the package (they already have VM, for now) * we won't give you the details of our home buyer