Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Ilford, London, Croydon, Tower Hamlets, City of Westminster, Hammersmith, Wembley, Southwark, Camden Town, Hackney, City of London, Barnet, Islington and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Total Blackout | |
| Ilford |
Internet | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia what’s going on??? I don’t have any internet since morning? And it’s affecting my mobile phone in the house!! I had to leave the house to use mobile network to work! Rubbish service! That’s the problem when 2 service providers - O2 & VM joins force! #virginmediadown
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Broadband down in multiple homes on my street. I was told by your support you don't monitor your endpoints? Shocking if true!
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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Ben Hollinsworth
(@benhollinsworth) reported
from
Ilford, England
@virginmedia internet outage two weeks in a row. What’s going on!?
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia Fastest UK broadband. That’s a maybe, but what you fail to say is that you will suffer regular outage and won’t be able to work. But that’s ok because you’ll pay £16 compensation for hours of lost production.
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Mike Reddington
(@mikereddington) reported
from
Bromley, England
@virginmedia I currently have a SIM only deal with O2 and M200 Fibre broadband with VM. I’d like to cancel both and switch to your Fibre Broadband Volt package (M350 + 10GB SIM) for £11.50 extra per month. How should I go about doing this?
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia So customer services are baffled by daily outages since July - you should advertise a “not a fault free service” expect months of business disruption , and forget working from home. Just fix the problem.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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stanwowi FBPE
(@stanwowi) reported
@SangeetaITV Not for me....@virginmedia Where's my ITV regional news? @itvmeridian been binned in favour of ITV Granada on my cable service
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Edge-Creator
(@Edge_Creator) reported
@virginmedia Sky we had issues with that were different but considering everything with them, they did not have bandwidth and coverage issues with the same num of devices connected via wifi too. Virgin cant handle anything. Its shocking.
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Tracey Knowles
(@TraceyK77299980) reported
What do you have to do to speak to someone @virginmedia Signed up in December. Got given a re conditioned box, the worst wifi speeds ever. Been on hold forever, emailed customer services on 4th Jan, said it would take 28days for someone to get back to me. Still nothing.
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Dominic DEAN 📸
(@ddphotograph) reported
@DavidMcAusland @virginmedia I have had Virgin for years but in a month I have never experienced this many outages
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Karl
(@KarlThyer) reported
@virginmedia had problems with my internet cutting in and out for a few hours now, can someone tell me what the issue is.
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Si Houlton
(@SiHoulton) reported
@MoAldalou @virginmedia Assuming you’re talking about broadband it’s generally assumed you contact a new provider and sign up with them. The systems in place are generally to support that behaviour. I know it’s super frustrating though.
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Kevin Malcolm
(@Kevin1414) reported
@Bigbirdy79 @virginmedia Same here Tracey, very poor service from @virginmedia
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Jake Hindle
(@drummer_hindle) reported
@virginmedia I have check everything and restarted it and it's a problem with wired and wireless.
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helen devall
(@helen_keohane) reported
@sophiegalvinx @virginmedia We have had the exact same thing happen. Our contract cancelled apparently by someone else. No correspondence to myself to tell me this would happen. Then told to ring out landlord. To @virginmedia you did this you fix this
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ciaran
(@CiaranJohn_) reported
@virginmedia was told an engineer would call me between 10 and 2 today and never happened?