Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Kensington, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 8, 11:05 PM GMT+1.
- Internet (56%)
- Total Blackout (18%)
- Wi-fi (15%)
- E-mail (6%)
- TV (5%)
The latest reports from users having issues in Kensington come from postal codes W11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 9: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 11 hours ago |
|
Hammersmith
|
Internet | 18 hours ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Wi-fi | 2 days ago |
Nearby cities with recent reports
18 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Hadi Taheri (@persianuk2017) reported from Kensington, England@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Al of hereford (@al_hereford) reported from Kensington, England@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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reme campos (@remecampos) reported from Kensington, England@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough
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Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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Asad Moghal (@AsadMoghal) reported from Kensington, EnglandWhy does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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helena (@hdl_dl) reported from Kensington, England@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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reme campos (@remecampos) reported from Kensington, England@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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Dino (@dianaziedina) reported from Kensington, England@virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑
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Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hadley Gamble (@_HadleyGamble) reported15 mins on hold with @virginmedia I have yet to speak with an actual person after receiving a call last week from someone so heavily accented I couldn’t understand them. Repeatedly I asked for an email with the information they were trying to communicate and was refused. Help.
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Coops (@dancooper05) reported@virginmedia I need to raise an urgent complaint regarding a door to door seller. I’ve been on hold for an hour & DM not answered. Can I get an email address or contact number please?
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GrAnd944 (@GAnd944) reported@virginmedia Status update now trying to blame my kit again when you've already acknowledged there's a problem locally over the phone. No updates or tracking for the issue. Can't work *or* relax atm without. Please provide an actual update.
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Sam Stephens (@samstephens_96) reported@virginmedia please can you check your DMs? I have tried contacting your customer service on all other platforms with no avail
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Kevin Burke (@kevin0403) reported@virginmedia can you tell me what your issue is? Over a week to try and speak to someone and no further forward, currently been in a queue for over 3hrs?
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Coops (@dancooper05) reported@virginmedia I need to raise a complaint with a door to door seller. Please can you send a number to contact immediately
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Kathleen McCabe (@Kathlee69436088) reported@VirginMediaIE Workmen were digging outside last week (the same place as once before when they severed the virgin media line). Since then, our Internet service quality has been fluctuating with very low service at times. Working from home. Can you assist please?
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Paul🦦 (@p_e_l_4) reported@virginmedia is 5 hours waiting for your cancellation team standard procedure? Absolutely ridiculous customer service. You should be investigated and fined for this. Never going back to your services ever
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Samina Masood (@Samina_masood3) reported@virginmedia This is the number that we have been calling since 02/5/26 which is a call centre in Pune India. And they are telling me that even with complete loss of service a technician can’t fix it until 12/05/26 we regret moving to Virgin Media!
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Anthony Beds 🇬🇩 (@AnthonyBeds) reported@virginmedia let me get this straight you have a chat bot that never works just sends you in loops also cannot contact a human agent, need to change V6 boxes to V60 but impossible because virgin media is uncontactable