Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 11 outage signals in the last 24 hours around Kensington, including 11 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received May 27, 12:38 AM GMT+1.
- Internet (56%)
- Wi-fi (21%)
- E-mail (8%)
- Total Blackout (8%)
- TV (6%)
- Phone (1%)
The latest reports from users having issues in Kensington come from postal codes W11 and W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 5 hours ago |
|
Hammersmith
|
5 hours ago | |
|
Hammersmith
|
Internet | 7 hours ago |
|
Hammersmith
|
Internet | 15 hours ago |
|
Kensington
|
Internet | 15 hours ago |
|
Hammersmith
|
Internet | 16 hours ago |
Nearby cities with recent reports
32 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Nesli Shafak (@NesliShafak) reported from Kensington, England@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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reme campos (@remecampos) reported from Kensington, England@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Milesfiles (@MilesMalaya) reported from Hammersmith, England@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Asad Moghal (@AsadMoghal) reported from Kensington, England@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Bartosz Zakrzewski (@barfolo1979) reported from Hammersmith, England@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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Nizbit LFC* (@nizbit) reported from Kensington, England@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia second time this week, an outage in W8. Get it together
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Adrian Malaiet (@malaiet) reported from Hammersmith, England@virginmedia worst internet provider in UK, appalling service
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, still with the problem. Broken and distorted image and audio
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Brigitte RicouBellan (@globalbribri) reported from Paddington, EnglandVirgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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MoMo (@ImaginaryCard) reported from Hammersmith, EnglandNothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Gabor (@GaborPfalzer) reported from Kensington, England@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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reme campos (@remecampos) reported from Kensington, England@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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mags (@margarethines1) reported from Kensington, England@virginmedia why’s you automated payment system not working!!!! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alloqui Strix (@AlloquiStrix) reported@virginmedia Still no refund though! Seems like what you said about registering an outage (which I did on the website) - and my in-law's registered as well, resulted in nothing being refunded to either. When should this be expected?
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Crafty (@ACraftyOne) reported@virginmedia This is the problem I have 5-6 responses from your incompetent customer service team. I have requested a deadlock letter which they refuse to provide. Just to clarify that it is a scam. I paid for the service on my contract as shown, now you are charging me twice.
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Just D. (@DuggyStand) reported@virginmedia Thanks guys. Hes okay. But I think he wants to cancel his Sky Sports subscription now That correct @TruthTalkingMav ?
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iBraderz (@iBraderz) reported@virginmedia Sort your service out now! Internet has been intermittent since the start of may with the fix date being delayed 4 different times. In the last like hour there have been around 5 outages with disconnects lasting several minutes. This is completely unacceptable.
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Ferdi Rezvan (@ferdi_rezvan) reported@virginmedia For the last 72 hours the internet goes down around 930 and comes back up in the evening. What is going on? I have sent a DM and not getting a response
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Charlotte Riggio (@MsLiberty1776US) reported@virginmedia thanks 4 inviting me 2,DM u about the @virginmedia failings for a blind & 1 has lung cancer & the damage @virginmedia did to our Grade listed Property! still no TV a month & 3 engineers £ 8 phone calls later, & the supervisor engineer ur sending today for £25! #disabilitydiscrimination
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DÏE BLUE BARON (@duke_olaf) reported@virginmedia You’re charging me £52 a month and I can’t use my service absolute criminals
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Nick68 (@nickholding01) reported@virginmedia Hi. Trying to help my neighbour again. She has had a text saying she has netflix (not sure why, she is 3/4 of the way through her contract) Can she activate this without an e-mail address as she doesn't have one?
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Alma Lapuebla-Funk (@almacchiato) reported@virginmedia Hi! I noticed our internet has been experiencing service outage frequently this year (17 times). We have a new Wifi Hub but we’re still experiencing the outage. What’s going on?
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Crafty (@ACraftyOne) reported@virginmedia I have dm the complaint number. Please issue the deadlock letter today. I have sent to your ceo as well. I hate to be scammed and so I am going to the ombudsman.