Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Harringay, London, Croydon, Southwark, Southall, Hounslow, Hackney, Paddington, Poplar, Barnet, Ilford, City of Westminster, Newham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Total Blackout | |
| Southwark |
Total Blackout | |
| Islington |
Wi-fi | |
| Harringay |
Internet | |
| London |
Internet | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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Steve Day 🏳️🌈
(@pubby) reported
from
Epsom and Ewell District, England
Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Amir Sharabi
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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anand j
(@dranand2812) reported
from
Chigwell, England
@richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Wright
(@Mr_PaintPots) reported
@virginmedia Afraid your link just takes me round in circles with no way of reporting my issue to anyone - solid red light on Hub 3 router, not caused by overheat. How to resolve, thanks?
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N31l 🔰
(@MUFC9908) reported
You know that question “if there was one bit of advice you’d give your 18 year old self, what would it be”? For me it would be “when the time comes DO NOT sign up with @virginmedia”. People take heed, you’ve been warned. Worst company ever for customer service.
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The Korova Milkbar
(@FishInky) reported
@virginmedia So I'm guessing the length and breadth of your help was: For me to contact customer services again? Or repeat the 2hr conversation we've had already on the Virgin forum? Hoping this isn't the case.
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Lisa Chilton
(@cheekychilton) reported
@virginmedia I’ve tried over the past 6 weeks to get through today has been a joke! I need to cancel my account but can’t speak to anyone I’ve tried early morning and just before close!
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Adam Hargreaves
(@AdamHargreaves5) reported
@virginmedia As a VM customer trying (very hard!) to do a VM trade up, shouldn't VM be sorting this out?
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SMUDGE
(@Smudgers2020) reported
@virginmedia Cant get through , heard a friend being charged cancellation fees for not even cancelling , !! Absolute shocking customer service !!! Best way to get through is just cancel your direct debit !!
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JSunMitchell
(@JSunMitchell1) reported
@virginmedia My virgin broadband is cutting out and resetting itself over 50times a day now!!! Im paying 50plus quid a month and they are upping my bill an extra 3.50 and month and for what!? This is no exception for this...if this problem isn't solved soon...im canceling my virgin full stop!
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Katie Dale
(@ktdale) reported
Been on hold to virgin media for an hour and half... Finally get though to someone and they put the phone down. Probably because they know im leaving due to the awful service @virginmedia
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ITFC ⚽️ Josh ⚽️
(@Josh_Cascada) reported
@virginmedia How do I activate my new sim card?? Put sim card in old iPhone xs (Was on o2) today about 3.30ish still no service turned phone on an off few times. is there anything I need to do? or dose it take 24 hours?
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Jo Agyeman
(@JoAgyeman) reported
@virginmedia i want to cancel my subscription but cant get hold of anyone on the phone. The line says ‘your might want to call back later, Goodbye’. How can I cancel please?