Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	3 days ago
Hammersmith	Wi-fi	4 days ago
Kensington	Internet	4 days ago
Hammersmith	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Alex Balfour (@adbalfour) reported 3 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  赤羽マイク (@maiku_akahane) reported 12 minutes ago from Kensington, England

  I feel down as my @virginmedia internet.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 15 minutes ago from Hammersmith, England

  @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

• 
  Mo-Mo (@ImaginaryCard) reported 15 minutes ago from Hammersmith, England

  @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

• 
  helena (@hdl_dl) reported 18 minutes ago from Kensington, England

  @virginmedia Hi, still with the problem. Broken and distorted image and audio

• 
  Mo-Mo (@ImaginaryCard) reported 23 minutes ago from Hammersmith, England

  Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

• 
  Cordell Campbell (@cordellcampbell) reported 24 minutes ago from Kensington, England

  @virginmedia second time this week, an outage in W8. Get it together

• 
  Duarte Mendonça (@DuarteMendonca) reported 32 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 34 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  William (@wpcastile) reported 37 minutes ago from Paddington, England

  @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

• 
  Alessandro Ferrara (@iamAleFerrara) reported 38 minutes ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Julia Valerie (@Julia___Valerie) reported 44 minutes ago from Kensington, England

  @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

• 
  Nicky Beale (@NickyJBeale) reported 45 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

• 
  helena (@hdl_dl) reported 46 minutes ago from Kensington, England

  @virginmedia how long is tv and broadband going to be down today in the Kensington area?

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 47 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 48 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Gabor (@GaborPfalzer) reported 49 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 52 minutes ago from Kensington, England

  @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

• 
  Mo-Mo (@ImaginaryCard) reported 52 minutes ago from Hammersmith, England

  @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 55 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Virgin Media News (@VirginMediaNews) reported 8 minutes ago

  A persistent hum is keeping families awake at night in Clondalkin. Residents living near the Echelon data centre have complained of broken sleep and frustration, with the EPA instructing the company to investigate the source of the noise and measures to reduce it. More on Virgin Media PLAY.

• 
  meg (@MeganJuliaaa_) reported 9 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  Burn Notice (@BurnNotice85) reported 10 minutes ago

  @VirginMediaNews Note to Virgin Media : stop platforming that religious zealot and fantasist - even at the opportunity cost re: a young journalist's tv screen time & professional exposure. He's on his way back to prison when another warrant comes down from the bench, in coming days and weeks.

• 
  ℂ𝕒𝕣𝕣𝕪𝔾𝕒𝕣𝕪 🇬🇧 (@CarryGaryUK) reported 13 minutes ago

  Virgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.

• 
  F1blag (@f1blag) reported 15 minutes ago

  @MelJanie @virginmedia Virgin Media are up there for any worst customer service award! They took 3 weeks to restore our connection, promised us compensation (promises we were able to obtain a recording of), refused to pay that compensation and then fought us every step of the way. Dreadful.

• 
  Jenny Do Nascimento (@jdonascimento) reported 23 minutes ago

  I moved house on August 28th and Virgin Media has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. @Virgin #England

• 
  a staunch advocate of things (@fahadiiae) reported 25 minutes ago

  @Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window

• 
  Mike Kemmett ⛳🏌🏻‍♂️🏏🏉 (@kemmo81) reported 26 minutes ago

  @virginmedia not internet/tv all day, please update when you will fix- wd5 area

• 
  Alan Wright 🦫 (@Alanw47) reported 29 minutes ago

  @Englandgav @virginmedia Recycled hub not properly reset? But I agree it must be a GDPR issue and VM can't just ignore it

• 
  Peter Miller (@PeteinExeter) reported 29 minutes ago

  @virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account