Virgin Media Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Southwark, Enfield Town, Newham, City of London, Hampstead, Ilford, Croydon, Hammersmith, Hayes, Tower Hamlets, City of Westminster, Poplar and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Islington |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Enfield Town |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
David Farrer
(@DavidR_Esp) reported
from
Barnet, England
@virginmedia No, the status says “ No know Issues”. There was a fault yesterday which was apparently fixed but It hasn’t fixed anything here & I’ve run of if things to try.
-
Sofia
(@sofiaalice95) reported
from
Poplar, England
@virginmedia I’m aware your network is currently down nationwide - do you know approximately when you expect your WiFi to be back up & running today?
-
David Farrer
(@DavidR_Esp) reported
from
Barnet, England
@virginmedia Hello John, the signals are going up & down like a yo-yo 🪀 I’ve done a full reset of the hub, cleared browser history on all devices & scanned with connect app, no issues found yet all devices are going at a snails pace. All very frustrating 😞
-
Jamal.
(@JXMSZ) reported
from
Croydon, England
RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*
-
Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
-
Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
-
Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
-
Helen Connor
(@Hw1Helen) reported
from
Camden Town, England
@virginmedia when will you fix the fault at nw3? It's been 3 days!!!
-
← Matt
(@mattb112) reported
from
Poplar, England
@iamdanbrooks You were commenting on your broadband but did not @ virgin media in so they won’t get the complaint
-
The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
-
Toby Harley
(@Harley7s) reported
from
Tottenham, England
@virginmedia there are constant connection issues with my TV. I’ve restarted my box my they’re still bad. Can you help? This has been going on for days.
-
Just This Guy
(@Glibkid) reported
from
Loughton, England
@virginmedia your service breaks down one day a week. That is the main reason why you’re shite.
-
Bartosz Zakrzewski
(@barfolo1979) reported
from
Walthamstow, England
@virginmedia Brodband at E15 2BT is still down. 3rd day now.
-
vShowcards.com
(@vshowcards) reported
from
Camberwell, England
@MarksScifiBooks @virginmedia Mark is another @virginmedia customer having trouble!
-
Ann Cooper
(@Ann_MadDogLady) reported
from
Bromley, England
@virginmedia Back to normal for now. Apparently there was a network issue. Why it takes you so long to discover that beats me. There must be some sort of alert system surely? And if not, why not? Thanks
-
Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
-
Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
-
Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
-
Gabriel Valente
(@bielrtv) reported
from
Camden Town, England
Hey @virginmedia it’s been a week that your signal is unstable. NW6 area... How long for you to fix it? And now my internet is down for almost an hour.
-
Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Matt Hopper
(@thematthopper) reported
@virginmedia Got a red light on our hub 4 despite carrying out cable checks and reboots and no service for 2 hrs now, but when I do a status check you say all services in our area are AOK. Obviously not so - can you confirm there’s an outage in BA11?
-
Lisa Voisey
(@vsyptts) reported
@virginmedia Thanks, I ended up having to write a letter giving notice to cancel the contract & subsequently cancelled direct debit after final payment om 14th Feb. No other way to contact other than twitter
-
KW4
(@KW___04) reported
@virginmedia It won’t load now as im home and I have awful 3G signal and now no Wi-Fi. 😩
-
Glanmire noticeboard
(@GNBCORK) reported
Mast down!! 3 mobile mast down in Glanmire area which is affecting people who use 3 network for mobiles !!! Virgin media also effected Estimation of time of return service 6pm !!!
-
Techie
(@Techie21272258) reported
@MuzzaRobbo Luckily I recorded the conversation and called back again only to be told the agent didn’t put the agreed lower price and tried to sign me as a new customer. Said I reordered the convo & now got the price again. Awaiting the confirmation email.. @virginmedia this is shameful
-
Darren Tennant
(@darrenten) reported
@virginmedia Perhaps a joined up approach might be worth it with @O2 customer services? Network Update: Ws13 7ru, Sorry, a phone mast close to you isn't working. Looks like a phone mast near to you isn't working as it should, sorry. Our engineers are on the case... Disappointed 🤨
-
ccc
(@Obanlad1970) reported
@virginmedia This is incredibly frustrating and very disappointing, I want someone to contact me. I’ve tried on that messenger service but I don’t use WhatsApp so I get cut off.
-
sharon aird
(@aird_sharon) reported
@virginmedia Once again empty apologies with no reasonable resolution. Just have to wait another 2 weeks which will be over a month from initial call to VM. Definitely not customer centred service @virginmedia
-
ritesh
(@riteshsonawala) reported
@virginmedia tried several times to call but having gone through a zillion options the call consistently disconnects. Reaching out is proving worse than the actual broadband issue ! Really disappointed. #BadCustomerService @enkay_pinky
-
Mark Towns
(@avidfan1) reported
@virginmedia internet as just gone down are you experiencing problems in the BN11 area?