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Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kensington come from postal codes W8 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Poplar, Ilford, City of London, Hackney, Hammersmith, Wembley, Camden Town, Barking, City of Westminster, Newham, Enfield Town, and Kingston upon Thames.

CityProblem TypeReport Time
London Internet 2 hours ago
London Internet 3 hours ago
Croydon Total Blackout 4 hours ago
Southwark E-mail 6 hours ago
London Phone 6 hours ago
London Internet 7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • edward_baran
    Edward Baran (@edward_baran) reported from Poplar, England

    @deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.

  • edward_baran
    Edward Baran (@edward_baran) reported from Poplar, England

    @LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom

  • jeverington
    James Everington (@jeverington) reported from Camden Town, England

    @pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

  • turboeddie08
    Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • tobeconfirmed
    Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    @pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • deborah_bonetti
    Deborah Bonetti (@deborah_bonetti) reported from Kensington, England

    @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

  • edward_baran
    Edward Baran (@edward_baran) reported from Poplar, England

    @alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing

  • tobeconfirmed
    Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

  • JBazzler
    Jack Barry (@JBazzler) reported from Lambeth, England

    My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

  • tonycelebrity
    tony pickering (@tonycelebrity) reported from Camberwell, England

    @virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

  • edward_baran
    Edward Baran (@edward_baran) reported from Poplar, England

    @KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • TheTallBlonde1
    Stefan Selby (@TheTallBlonde1) reported from Harrow Weald, England

    @virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

  • Nicolanoodle
    Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • jdaukes
    Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • edward_baran
    Edward Baran (@edward_baran) reported from Poplar, England

    @KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up

  • EamonnCurran2
    Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClareHemsley1
    Clare Hemsley (@ClareHemsley1) reported

    @virginmedia I was sent a deadlock letter a few weeks ago so have referred my complaint to the ciacs however have received a letter from you saying you have tried to contact me which you haven’t and that you are still looking at my complaint can you check this for me

  • little_lyon_man
    Gary (@little_lyon_man) reported

    @virginmedia 4 hours no response from online chat. 35 minutes on hold to customer service, no response. Billed £25. Please get someone to contact me ASAP.

  • TomGTFC83
    Tom O’Flaherty (@TomGTFC83) reported

    @virginmedia your online help is perhaps a bit buggy. I was sat waiting for 10 mins with the automated message repeatedly saying 0 min, 0 sec waiting time. Gave up in the end. Could this be replaced with something more realistic i.e. ‘unknown’ etc? Why answer if you don’t know?

  • artiashah
    Arti Shah (@artiashah) reported

    @shah_vikash @virginmedia especially when the service is rubbish is that part of South West London... I say ditch them

  • kevinuk32
    Kevin James (@kevinuk32) reported

    @virginmedia Whats going on with your Broadband today? Been on hold for 1hr 35m so far. CRAP! HELP!!!

  • Vany_8209
    *AlwaysBadTiming* (@Vany_8209) reported

    @virginmedia It's better...we'll be checking it during the next days. Just a quick question do you offer free wifi boosters? my room is at the further back of the house and without it can't get signal. Using a tp link at the moment but wondering if you do this service.Tx

  • Davidoh1964
    David O'Halloran (@Davidoh1964) reported

    @virginmedia can you advise what the problem is with intermittent broadband outage in Sallins Kildare and when it will be resolved. Killing remote working.

  • statoblue
    Graeme Boyce (@statoblue) reported

    @virginmedia I have with numerous other people same outcome every time it’s not working

  • ASherrySipper
    Jason (@ASherrySipper) reported

    @virginmedia Do you have issues in the SW17 area? The broadband is down. We tried calling but got nothing useful back

  • TeshPunja
    Tesh Punja 💬 🇬🇧🇮🇱 (@TeshPunja) reported

    @virginmedia I need someone to contact me immediately regarding a customer complaint I made a month ago.