Virgin Media Outage Report in Kensington, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, City of Westminster, Hackney, Newham, London, Croydon, Ilford, Hammersmith, Southwark, Muswell Hill, Southall, Camden Town, Barnet, Mitcham and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| City of Westminster |
Total Blackout | |
| Hackney |
Wi-fi | |
| Newham |
Phone | |
| London |
||
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
-
Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
-
Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
-
Mark Catchlove
(@markcatchlove) reported
from
Ilford, England
@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
-
Mansukh
(@mmpa4) reported
from
Watford, England
@virginmedia Been a long term customer of Virginmedia and recently renewed contract along with O2 mobile but customer services has gone downhill. Having issues with Wi-Fi,phoned again today and was told technical support will call me by 1:30pm, but no one has bothered.
-
Nick Blackburn
(@Omnomnick) reported
from
Camden Town, England
@hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!
-
Stewart Daniels
(@Editmonster) reported
from
Walthamstow, England
@MoneySavingExp , good morning just wondering if having no service from @virginmedia for over 20 Days is that ground to cancel with no costs
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
-
Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
-
itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
-
Gabor
(@GaborPfalzer) reported
from
Hammersmith, England
@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
-
SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
goldie-gold-656
(@goldie_gold_656) reported
@virginmedia Hi. I just spoke to someone on the phone. Very unhelpful (not the adviser, Virgin's policy). There is an issue in my area. I have to factory reset my hub and wait for the problem to be resolved in the area before I can get any more help even though I have had issues for weeks.
-
Carolyn Beeston
(@Cazzcat) reported
@virginmedia Back on now thank you. Second time in 2 weeks I’ve had to go to the office to get online though, disappointing service.
-
Stevie Lillis
(@stevielil) reported
@conorsclips Virgin media news felt the news wasn’t depressing enough this morning that they insisted on reporting the bad state of affairs from brazil and Italy to add further to the scaremongering and want “us to do more” @VirginMedia_One @VirginMediaNews
-
Chase on the Case
(@Chaseoncase) reported
@virginmedia hi, once again I'm having Internet problems. Constant buffering whilst trying to stream video. I have a Hub 4 so you (still) can't diagnose a problem. Are there problems in my area? Area reference: 21
-
Jay Kotecha
(@Jayk_86) reported
@virginmedia hi guys can you ask jules why he put the phone down on me when I asked to speak to a manager? Was due a manager call back at 1pm and not had anything? Can you sort out your shocking customer “service” out
-
Jack Rising
(@JackRising3) reported
@virginmedia No, I would like to be but I can’t join. All roads around me can and our road did have the cables installed but we still can’t get the service. I believe it wasn’t finished or something but this was over 2 years ago now!!!! Many users down our road would like to join.
-
Jack Rising
(@JackRising3) reported
@virginmedia I’ve tried contacting you many times now too! Many people down my road are getting annoyed with slow speeds and want to be able to access your broadband but for some reason the cables were never finished!
-
Mart
(@martconroy) reported
@virginmedia @garethpedwards This was done 4 months ago. You rejected the complainant We took you to the ombudsman You accepted the complaint. Advised you'd credit the account. You haven't. You've sent it to debt collector. We've contacted the ombudsman again. 🚮🚮🚮🚮
-
Jay Kotecha
(@Jayk_86) reported
@garethpedwards @virginmedia Not a surprise mate they are shocking, cedr ain’t much better but virgin are truly awful
-
Jay Kotecha
(@Jayk_86) reported
@virginmedia It’s just happened again!!!! It’s a joke!! Cancel my services now, fed up with **** half arsed services