Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
Hammersmith	Total Blackout	15 hours ago
Hammersmith	Internet	17 hours ago
Hammersmith	Internet	23 hours ago
Hammersmith	E-mail	1 day ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  raesnothere (@raesnothere1) reported 20 seconds ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  Al of hereford (@al_hereford) reported 3 minutes ago from Kensington, England

  @virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.

• 
  craig crawford (@craiginmotion) reported 7 minutes ago from Kensington, England

  @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

• 
  VM (@BowTieMendoza) reported 16 minutes ago from Kensington, England

  @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

• 
  Duarte Mendonça (@DuarteMendonca) reported 18 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  Alan Hodge (@hodgie_hd) reported 19 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

• 
  Asad Moghal (@AsadMoghal) reported 25 minutes ago from Kensington, England

  @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

• 
  Rashid Iqbal ☔ (@Rashidfreed) reported 28 minutes ago from Kensington, England

  @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 29 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 37 minutes ago from Hammersmith, England

  @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

• 
  MarcHayo (@markhayo) reported 40 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Jack Elkes (@JakElkes) reported 41 minutes ago from Hammersmith, England

  @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 43 minutes ago from Kensington, England

  @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

• 
  Jack Elkes (@JakElkes) reported 45 minutes ago from Hammersmith, England

  @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

• 
  Asad Moghal (@AsadMoghal) reported 45 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  Wolé Adesemoye (@WoleAdesemoye) reported 48 minutes ago from Kensington, England

  @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

• 
  Gabor (@GaborPfalzer) reported 49 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

• 
  Chris Green (@chrisgreen) reported 52 minutes ago from Hammersmith, England

  @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

• 
  Hadi Taheri (@persianuk2017) reported 54 minutes ago from Kensington, England

  @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

• 
  Edward Baran (@edward_baran) reported 56 minutes ago from Kensington, England

  @AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mick harkin (@mickharkin68531) reported 2 minutes ago

  @Woodster1994 @virginmedia I would expect so much more from a business broadband service

• 
  michaela (@millymoobags) reported 4 minutes ago

  @PeteUK7 @virginmedia So sorry for the loss of your mum and this headache for you I was chased by orange for 8 months after my dad died well his name i got his post never got a refund either or a apology

• 
  Mike Hill (@mikmikemicky) reported 4 minutes ago

  @PeteUK7 @virginmedia That's bad. When my dad died, a company who's bill didn't get paid even offered to be executor's in his estate?

• 
  WeHearYou (@WeHearYou2020) reported 6 minutes ago

  @virginmedia @rafthemaster They offer an awful service. When there was a national outage a fee weeks ago our main box coincidentally went off and stopped working. Spent nearly two hours on the phone waiting and then trying to explain our problem. We were promised a new box. Still waiting. Shocking service.

• 
  irons1de (@irons1de1) reported 7 minutes ago

  @JamieGBarry @virginmedia Having the same issue with @virginmedia I just have the internet with them and they have just doubled my price and won’t offer anything where as a new customer can get the same deal for just over £20 it’s disgusting no incentive to remain a customer with them

• 
  Graham Long (@Grahamthecabbie) reported 7 minutes ago

  @virginmedia no service at the moment. Been down for z9 hours! What’s going on?!

• 
  David (@David52578899) reported 9 minutes ago

  @virginmedia @PeteUK7 That’s an excuse, not a reason. Nobody cares if your records were not fully updated, that’s your problem.

• 
  james cullen (@Jamescullen2732) reported 12 minutes ago

  @virginmedia @JamieGBarry Its the most stupid thing that they all do that. Sky wanted 128 from me after paying them 68 for a year so I moved to virgin for the same price.

• 
  David duncan (@DavidDdjoinery) reported 13 minutes ago

  @virginmedia Sent a message yesterday about an ongoing issue with tv and still no reply , and can’t get an online chat through the app or phone call this service is appalling

• 
  andrew varley (@andrewvarley) reported 18 minutes ago

  @virginmedia @JamieGBarry Idiots I left and will never go back rip off merchants!