Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/14/2026 06:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Fulham, Merton, Hammersmith, Hackney, City of London, Croydon, Southwark, Enfield Town, Wandsworth, Camden Town, Kingston upon Thames, Ilford and Hayes.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomWembley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with

  • ekkocitymusic EkkoCity® (@ekkocitymusic) reported from Tottenham, England

    @virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret

  • ekkocitymusic EkkoCity® (@ekkocitymusic) reported from Tottenham, England

    @virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service

  • EreiraS steven ereira (@EreiraS) reported from London, England

    Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful

  • lynners2 mrsbobie (@lynners2) reported from Camden Town, England

    @Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription

  • StephenMcGlynn Stephen McGlynn 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@StephenMcGlynn) reported from Merton, England

    @Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK

  • JillStanford7 Jill Stanford (@JillStanford7) reported from Lambeth, England

    @virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!

  • Richardjmoses Richard Moses (@Richardjmoses) reported from Spelthorne District, England

    @virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SusanonSusan susan o'neill (@SusanonSusan) reported

    @KatseInScotland @virginmedia @Virgin Worst customer service I've ever had the misfortune to deal with tbh Kasia & I used to phone utility companies all the time for work so that tells you something

  • RMisukiri Ryu Misukiri (@RMisukiri) reported

    @DJRavine @virginmedia How can they operate like this? Every company has their issues time to time, but this is just ridiculous.

  • theaudiohug Stephen Hodge (@theaudiohug) reported

    @virginmedia Phone call from Virgin ‘we have been over charging you for equipment you don’t have installed’ service then deactivated in error by Virgin, call centre staff unable to assist further due to security question issue - frustrating and ridiculous!

  • ThewlisAmy Amy Thewlis 💙 (@ThewlisAmy) reported

    Why is it every Saturday @virginmedia decides to have a fault on the WiFi, television and phone, this problem better be fixed before 8.25 pm 😡

  • LH_PIX Lorraine Hill (@LH_PIX) reported

    If anyone looking for new or transferring their tv / broadband avoid @virginmedia - both provision of service and standard of customer service shocking

  • Gecko1981 Lisa (@Gecko1981) reported

    @virginmedia Hi @virginmedia , I took another call today. Again the same conversation, offering a flash deal. They said they couldn't email as time would run out on the offer. Wanted me to do security checks. It was either a scam or really bad hard sell tactics. Number was 08000521251.

  • maxpttr Rc (@maxpttr) reported

    @mort666 @NaomiCBennett @virginmedia What VM number do you call to report these? Im not a Virgin customer.

  • BeckiKateW Becki-Kate Marsh (@BeckiKateW) reported

    @virginmedia Yes I have tried everything still going slow I’m paying for fast broadband internet which doesn’t work

  • OgaSamuel I Want Babies IMMEDIATELY (@OgaSamuel) reported

    @virginmedia You didn’t install a landline when you did the installation. You installed the router in the corner of the house so 4 rooms in the house doesn’t get a Wi-Fi connection. Internet randomly goes down frequently. Paying £60 a month for this is ridiculous.

  • _designblogger designblogger (@_designblogger) reported

    @virginmedia The works are conducted, but they never resolve issues. We still use FreeView, 5 days after the storm. The wifi speed is low, and pages keep crushing on laptop and phones.