Virgin Media Outage Report in Kensington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of Westminster, Hammersmith, Northolt, Waltham Forest, Fulham, Hounslow, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab
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Francesco Crea
(@FcCrea) reported
from
Tottenham, England
@virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again. Internet just went down.. Useless
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.
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Modern Eccentrics
(@ModernEccentric) reported
from
Hackney, England
@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!
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#AlaGuerreCommeAlaGuerre
(@YouGetItRight) reported
from
Hillingdon, England
@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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Keiran Pedley
(@keiranpedley) reported
from
Enfield Lock, England
@virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Bhavin
(@Bhavinchief) reported
from
Watford, England
Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Brown
(@AndrewBrown25) reported
@virginmedia My internet is still dropping every day. I’ve done the check and it’s not the problem. It’s so unreliable.
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DanielA
(@danielbandrew) reported
@virginmedia Yes always says no issues, when I use your app to scan it says their are problem with all connections I'm not sure if it's your Internet or a faulty router but there is also no where to get a new router
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nina wellen
(@jazztheme) reported
@virginmedia I am trying to resolve an issue with regard to an account I closed in March 2020. I have tried all the option available. I have now got a £79 phone bill trying to contact you and no further forward. This is unacceptable
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Piers Lee-Parsons
(@PiersLeeParsons) reported
@virginmedia No I haven’t, I can’t called from the landline as, despite requesting it twice, no engineer has attended to repair the issues with the landline. But thanks for asking.
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DanielA
(@danielbandrew) reported
@virginmedia That's what is use it just says there is no fault found then says there are connection problems with every connection
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Sharon Bergamin
(@BergaminSharon) reported
@virginmedia We having been trying to leave your service since November last year and have moved to another provider.We paid a final bill in December but you continue to bill us and send threatening letters.We have again paid another bill for a service we do not use
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Linda Tonge
(@LindaTonge) reported
@virginmedia please help me please!! can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband!!
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Sara
(@Privateer809) reported
@virginmedia help please? My broadband went off on the 10/1 for 7 days. Registered loss of service and yet I’ve not received ANY money off my bill as per @Ofcom rules? Bill went up by £3 last month and now you’re saying it will go up ANOTHER £7 from May. Any advice?
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Sarah Jackson
(@sarah_d_j) reported
@virginmedia you issued me with order confirmation and contract and haven’t delivered. 24 hours on WhatsApp support repeating myself and an hour on the phone to be cut off…. Really?!?!
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Linda Tonge
(@LindaTonge) reported
@virginmedia please please can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband!!