Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.

City	Problem Type	Report Time
Hammersmith	TV	1 hour ago
Hammersmith	TV	3 hours ago
Hammersmith	E-mail	4 hours ago
Hammersmith	Internet	5 hours ago
Hammersmith	Total Blackout	7 hours ago
Hammersmith	E-mail	17 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Nick ****** (@nickhooker) reported 3 minutes ago from Kensington, England

  @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

• 
  Duarte Mendonça (@DuarteMendonca) reported 4 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  Jack Elkes (@JakElkes) reported 7 minutes ago from Hammersmith, England

  @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

• 
  Pete Austin (@PeteAustin_) reported 8 minutes ago from Kensington, England

  @virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.

• 
  Shaz (@Housewife6) reported 9 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  Hanieh Vidmar (@haniehvidmar) reported 10 minutes ago from Paddington, England

  @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

• 
  reme campos (@remecampos) reported 18 minutes ago from Kensington, England

  @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

• 
  Gabriela Lungu (@GabrielaLungu) reported 24 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Noor (@nooriiiy) reported 25 minutes ago from Paddington, England

  Can @virginmedia WiFi please fix up!! Gave me a right scare

• 
  Adrian Malaiet (@malaiet) reported 29 minutes ago from Hammersmith, England

  @virginmedia worst internet provider in UK, appalling service

• 
  helena (@hdl_dl) reported 31 minutes ago from Kensington, England

  @virginmedia Hi, I need assistance and I have not been able to contact the service

• 
  shoegal (@Marshall5Sharon) reported 31 minutes ago from Kensington, England

  @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

• 
  Jack Elkes (@JakElkes) reported 33 minutes ago from Hammersmith, England

  @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

• 
  Asad Moghal (@AsadMoghal) reported 33 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  William (@wpcastile) reported 33 minutes ago from Paddington, England

  @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

• 
  reme campos (@remecampos) reported 36 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  Cordell Campbell (@cordellcampbell) reported 40 minutes ago from Kensington, England

  @virginmedia second time this week, an outage in W8. Get it together

• 
  Shaz (@Housewife6) reported 43 minutes ago from Hammersmith, England

  @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

• 
  CALUM GRAY (@Jo_The_Waiter) reported 46 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 57 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Turney (@MaddogTurney) reported 6 minutes ago

  @virginmedia service is down again. There have been 4 service interruptions within a 1 month period. 3 times this week and twice today. What is going on? EX4 postcode

• 
  Onyourbikeson (@MableandMeUK) reported 6 minutes ago

  @virginmedia your O2 account integration is through worst ever. All I want to do is check my O2 bundle and I'm stuck in a never ending loop of being asked to link my accounts. Been crap for so long.

• 
  Marie Buttriss (@Marie_0612) reported 6 minutes ago

  @virginmedia hey, when will there be an update about the tv issue? Mines still not working….

• 
  J Corbi (@JCorbinHus) reported 7 minutes ago

  @virginmedia 19hrs + no broadband security system down in a high crime area. This morning I was offered comp £10 by customer service agent as a “goodwill gesture” for inconvenience 🙄

• 
  Neil Hedge (@parkgateblade) reported 8 minutes ago

  @virginmedia Hi my virgin tv hasn’t worked for 8 hours I’ve rung the number and it says it’s a fault at your end and you’ve got engineers on it. Can I suggest getting new engineers it’s still not working #refundplease

• 
  happy city fan (@pjpar) reported 9 minutes ago

  @virginmedia Literally switched to sky today as your cs team are crap.

• 
  martyn coombes (@martyncoombes72) reported 18 minutes ago

  @Jennababes @virginmedia There is an outage

• 
  Andrew Thomas (@athomaswrites) reported 21 minutes ago

  @virginmedia Yup - my bill (Teesside) has gone up about a tenner, but my service is worse than ever. I'm seriously considering Starlink...

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 22 minutes ago

  @virginmedia Hope we are getting a refund for loss of service!

• 
  Gillian Carrick (@gillian_carrick) reported 25 minutes ago

  @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?