Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

City	Problem Type	Report Time
Hammersmith	Internet	11 hours ago
Hammersmith	Wi-fi	18 hours ago
Hammersmith	Internet	1 day ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Cordell Campbell (@cordellcampbell) reported 37 seconds ago from Kensington, England

  @virginmedia second time this week, an outage in W8. Get it together

• 
  Asad Moghal (@AsadMoghal) reported 1 minute ago from Kensington, England

  @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

• 
  Kitty Poole (@KittyPoole) reported 2 minutes ago from Kensington, England

  @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

• 
  MoMo (@ImaginaryCard) reported 6 minutes ago from Hammersmith, England

  The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

• 
  helena (@hdl_dl) reported 16 minutes ago from Kensington, England

  @virginmedia Hi, still with the problem. Broken and distorted image and audio

• 
  Anthony Payne (@Anthony_Lonres) reported 17 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 23 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

• 
  Chris Green (@chrisgreen) reported 25 minutes ago from Hammersmith, England

  @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

• 
  Gabriela Lungu (@GabrielaLungu) reported 27 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Niamh Wimperis (@WimperisDesigns) reported 29 minutes ago from Hammersmith, England

  @virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.

• 
  MoMo (@ImaginaryCard) reported 31 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  raesnothere (@raesnothere1) reported 36 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  craig crawford (@craiginmotion) reported 40 minutes ago from Kensington, England

  @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

• 
  Asad Moghal (@AsadMoghal) reported 43 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  Fred D (@CorpFred) reported 46 minutes ago from Kensington, England

  @birh_trx @virginmedia Yes it is down

• 
  Joseph Machta⭐⭐ (@pepemac27) reported 47 minutes ago from Kensington, England

  @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

• 
  Mo-Mo (@ImaginaryCard) reported 48 minutes ago from Hammersmith, England

  Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

• 
  Alessandro Ferrara (@iamAleFerrara) reported 51 minutes ago from Kensington, England

  @virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!

• 
  The Actionable Futurist® Andrew Grill (@AndrewGrill) reported 55 minutes ago from Kensington, England

  @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

• 
  Al of hereford (@al_hereford) reported 58 minutes ago from Kensington, England

  @virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aidan Costello (@aidan_codtello) reported 3 minutes ago

  @entrustTMF @virginmedia Good reminder for me to chase them up about my poor broadband WiFi in the house and to renew contract or move.

• 
  No Class🇪🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏳️‍🌈🏳️‍⚧️ (@Veganforever67) reported 4 minutes ago

  @BBCNews I hate it Being stuck in the contract with Virgin media. Their call centres were terrible well depending which country you got. One member of staff refused to log me in because at the start I said I'm dyslexic and he said well if you fail the security questions we can't help you

• 
  magdi abdelhadi (@maegdi) reported 5 minutes ago

  "Virgin Media has been fined £28 million by the regulator for repeatedly preventing customers from cancelling contracts. We hear from someone who experienced that. Plus legal expert from consumer group Which?" BBC prog. Avoid @virginmedia customer disservice based in India

• 
  Robbie 🌷 (@robbieg15_) reported 5 minutes ago

  Internet has gone down twice in the past 24 hours. Time to fine Virgin Media £23m again imo.

• 
  fatmogs1 🐎 (@fatmogs1) reported 7 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  Stuart Green (@KillaScorp) reported 9 minutes ago

  Is there a company in existence with worse customer service than @virginmedia? Great product, as long as nothing goes wrong and you have to deal with someone!

• 
  Ryan Brittain (@ryanbrittain1) reported 10 minutes ago

  @virginmedia @ElJaffoGuzman I’ve had the same issue, my virgin media bill is twice as expensive as the next nearest price. Virgin not interested. I could cancel and rejoin it would be cheaper and cost them

• 
  Rob Heneghan (@robheneghan) reported 11 minutes ago

  @virginmedia another 2 days with no broadband and limited tv service….getting to be a very regular occurrence now

• 
  Deano... (@Frugal_ways) reported 11 minutes ago

  @benjaminlfc @O2 @virginmedia It's always the private browser software they fail on. Always states, "Access denied to this page" yet the options button asks me if, "I want to log out?" Funny that...

• 
  E i l i s h (@EpicLastSong) reported 13 minutes ago

  @virginmedia It's quite pointless even getting in touch with you, you closed my complaint when I questioned whether you're going to fix the pricing that you agreed was wrong. If you want to help the complaint reference is on the image attached.