Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 03/19/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greenford, London, Hackney, Harringay, City of London, Paddington, Hounslow, Feltham, Hayes, Croydon, Newham, Ealing, Poplar and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomGreenford Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHarringay Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • charkellyalex char (@charkellyalex) reported from Barnet, England

    @Off21_t Ngl I never had to worry before but I cancelled my BT sport on my virgin media and I was panicking trying to find a stream

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    Cont… @virginhelp @virginmedia What can be so difficult that a COMPETENT team of engineers can’t fix in these days. The fact is we believe that virgin are a team of incompetents and the time has come for us all to leave Virgin. You are a disgrace.

  • joshuamasters_ Joshua Masters🎥 (@joshuamasters_) reported from Lambeth, England

    @virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    @virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

  • Tuffcub Tuffcub (@Tuffcub) reported from Lambeth, England

    Had many years of perfect service from @virginmedia broadband but its now dropping off about once a week. Very annoying.

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    cont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia

  • docklobster Nick (@docklobster) reported from Hillingdon, England

    Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail

  • bunchyno2 ian (@bunchyno2) reported from Enfield Lock, England

    @virginmedia I have a complaint regarding staff behaviour. Can someone help

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them

  • zkhussain Zahida (@zkhussain) reported from City of London, England

    @virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown

  • BowTieMendoza VM (@BowTieMendoza) reported from Kensington, England

    @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

  • docklobster Nick (@docklobster) reported from Hillingdon, England

    @virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun

  • YingHuiThe YingHuiThe (@YingHuiThe) reported from Paddington, England

    @simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.

  • amanda11350524 amanda (@amanda11350524) reported from Ilford, England

    @virginmedia Having spent from 9.30am to 2pm on the phone yesterday to virgin media and asking for my complaint to be resolved and escalated having been put through to every different department…… complaint manager not available!!…. Call again exasperation!

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia As I have already told you-the service checker simply, and probably purposely, give us a fixed time of 4/5 hours after any time you look at it. In short virgin are just “moving goal posts“. Why are you unable to tell 100s of your subscribers what the problem is. Is it laziness?

  • BowTieMendoza VM (@BowTieMendoza) reported from Camberwell, England

    @virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LittleBigFrogBI LittleBigFrog (@LittleBigFrogBI) reported

    @vmbusinesshelp @virginmedia when we call you to report a neighbourhood outage (ie nobody in the street can't access their virgin broadband), please stop asking us about our modem. I'm sure you have the technology to see a node failure. If not please provide a way to report it.

  • Mcvader88 McVader (@Mcvader88) reported

    @stephenrcardiff @virginmedia Phone and cancel bud they will offer a new deal.

  • Mia70021662 🤩Infinity💎Unique🥂KRAYS & KARMA©️ (@Mia70021662) reported

    They can turn on ur boxes the same ******* day but they can’t cancel it for 30🖕🏽 @virginmedia

  • trevormwilson Trevor Wilson (@trevormwilson) reported

    @VickyGrut @virginmedia I did manage it a couple of years ago when we switched to Plusnet (much better IMO). I had to get fairly foreful and tell them it was my right to cancel.

  • flyingfresian flyingfresian (@flyingfresian) reported

    I currently pay £35 a month to @virginmedia and have just received an email increasing my bill by 25% from May, and removing my right to cancel when they increase it annually from next year. They can ram that. Jesus wept.

  • MrBrittle1 🦿ⓘ  Marcus  ⓘ🦿(PARODY) (@MrBrittle1) reported

    15 mins onto Virginmedia same package same broadband TV & phone I never use but if they remove tv & phone internet only is £12 dearer than package I already got 🤷🏼

  • BradyHaran Brady Haran (@BradyHaran) reported

    @virginmedia I can't sign in - is there an easier way?

  • EmmaBateman_ Em💕✨ (@EmmaBateman_) reported

    @virginmedia I’ve been trying to get through to someone for over 2 hours. Why am I paying a stupid amount for unreliable broadband and little-to-no customer service?

  • SarahEl68069928 Sarah Ellis (@SarahEl68069928) reported

    @virginmedia No but when I complained last time about my service I wasn’t offered anything at all. I’m a new customer but not hard the best service so far

  • jamesccfc1990 Jimmmy (@jamesccfc1990) reported

    @virginmedia - Customer service team is the worst customer service I’ve ever experienced, staff are incompetent & rude. No care for the customer, very very disappointing