Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11 and W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Newham, London, City of Westminster, Wandsworth, Hounslow, Poplar, Southwark, Hampstead, City of London, Enfield Town, Stanmore, Harringay, Greater London and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Total Blackout | |
| Newham |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@alexagius98 Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage @virginmedia
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@HendonGooner @helfkndoes @virginmedia Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage
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Simon Raper
(@simonraper1) reported
from
Ilford, England
@virginmedia My service in the last week has been dreadful, constantly dropping away. I must have reset it at least three times each day. Can’t test from here as that part of your website is not working. I can’t currently connect at all. I’m E11 2LX. Can you look into it please
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Malcolm
(@MalcolmDGama04) reported
from
Croydon, England
@virginmedia Not one person at your technical help desk knows how to configure a router.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@virginmedia C'mon... I wouldn't have taken to tweeting if I had not exhausted every aspect of rectifying the issue. The issue lays in your corner.
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Rish
(@TheRealRealRish) reported
from
Barnet, England
@virginmedia 12 hours I’ve waited for someone to respond on your text service, this after waiting an hour and speaking to someone last week who said I had to use the text service after your letter arrived.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner It's gone beyond a joke. Recorded message says issue fixed. WiFi still dead and zonked. 4 days of no service @virginmedia only adds to the head f... of being under curfew.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner Neighbours having similar issue. The inability to work online is debilitating @virginmedia. Poor communication only makes the situation dire.
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia I'm on the vivid50o package which isn't cheap and been a customer for 5/6 years. Dispicable.
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@virginmedia service still down in E15. 5th day now. No response from text. Same recorded message stating issue has been resolved. Unable to connect to the online forum Outage Map via phone hence Tweeting.
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David Waddell
(@davidwaddelluk) reported
from
Camden Town, England
Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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IDIC
(@CharlieIDIC) reported
@virginmedia Why don’t you just admit you can’t fix it and give customers refunds….it’s been getting fix dates of a rolling moving date for months
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Jason Clarke
(@jasonclarke88) reported
@virginmedia what a disgrace of a company! Sent in circles around several departments after compensation for loss of service not paid and then told no record of it! I have a complaints email stating the compo and they’re trying to get out of it!
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joan cooke
(@joancooke5) reported
@virginmedia @VirginMediaIE Thank you but our tv is fine...not the problem. The microphones on the crowd are drowning out the commentary.
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Harneet kr
(@harneetkr_) reported
@virginmedia Well can you tell me what options to click when I call the main contact number to get through to a technician regarding my signal on my broadband- as it always just runs test and then disconnects
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Robert
(@S17HLORD) reported
@virginmedia so I get a new deal and within 2 weeks get told of a price hike £9 more a month speak to my friend who is a new customer for over a month he’s not had anything like what I have , think I need to leave as your *************** out of long term customers no loyalty
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Verity T
(@_VerityVee_) reported
@virginmedia That said, he did also struggle to understand how 01:39 (when my service went down, according to devices connected to the hub) to 14:28 (when I finally managed to get to speak to one of your team) is almost 13hrs, not 1.5hr
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Anthony
(@ant_05_villa) reported
@virginmedia what’s the point of providing tv & internet that doesn’t work? Might as well be in Bin Ladens bunker.. how do I cancel?
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Ronan
(@KhelgarFK) reported
@virginmedia sound quality on the rugby coverage is terrible, commentator mics popping and clipping
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will lister 💯 🏴
(@willlister70) reported
@virginmedia It's not the tv & go it's the virgin mobile signal it's shocking and it's not the first time can't get this contract over fast enough
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Aaron Morgan
(@NEBERKENEZA) reported
@virginmedia As many times as I test my network it’s a raise readout and doesn’t change the actual experience I have even if it reads 300 mb