Virgin Media Outage Report in Kensington, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Poplar, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
TV | 47 minutes ago |
|
Hammersmith
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
Wembley
|
Internet | 6 hours ago |
|
London
|
Internet | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Dee_dee03616 (@Dee03616) reported from Croydon, England@virginmedia I seem to be having very slow connection?
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Drewery **** (@drewerydyke) reported from Hackney, England@virginmedia Tx. What is reason for London N16 collapse of service? Your team must know that it exemplifies routine unreliability & less-than-promised bandwidth; calls into question willingness / ability to deliver service. Time to switch?
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Sharon Spiteri (@shaspi) reported from Tottenham, England@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia what’s going on??? I don’t have any internet since morning? And it’s affecting my mobile phone in the house!! I had to leave the house to use mobile network to work! Rubbish service! That’s the problem when 2 service providers - O2 & VM joins force! #virginmediadown
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Charlene, RN 🌻 (@ChaTheGrace) reported from Tottenham, England@talk2GLOBE really? even if I am here in London and my service provider is VirginMedia? Lasing ka o bangag?
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!
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Scott Brindley (@scottyboy1973) reported from Ilford, England@virginmedia Broadband down in multiple homes on my street. I was told by your support you don't monitor your endpoints? Shocking if true!
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Drewery **** (@drewerydyke) reported from Hackney, England@virginmedia I called to register the fault but that is not an option that is available. So Virgin recognises a fault; customer just cannot register it. Flawed, no? #virginmediadown No wonder #VirginGalactic can thrive. Clever.
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Drewery **** (@drewerydyke) reported from Hackney, England@virginmedia That is the box that appears *after* clicking to register loss of service. See top line:”problem registering loss of service”. System apparently designed to avoid and flaws being found in it. Old capitalist adage:”the provider is always right”😜😎
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Ben Hollinsworth (@benhollinsworth) reported from Ilford, England@virginmedia internet outage two weeks in a row. What’s going on!?
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Kay Bak (@kaybaka) reported from Camberwell, England@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Robert Józef (@Robertjp0121) reported from Ealing, England@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
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Damien Kelly (@damienk11) reported from London, England@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Louise Mirwitch (@louisemirwitch) reported from Hounslow, England@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Fletcher (@SamFlet22470134) reported@virginmedia any danger on providing an internet service that doesn’t drop out every 20 minutes?
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Craig Taylor (@craigeboy1) reported@virginmedia Fine! I can’t get an answer when I phone, cant get an answer on Twitter, no one answers my email, no answer to my complaint form, I even told my sorry tale to the ‘satisfaction survey’...nothing!
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Pete (@pecooper92) reported@virginmedia Thanks but why would I ever come back to Virgin? You’re charging me £240 because you can’t service my new flat which isn’t even 500metres away. It’s not me want to leave, it’s you telling me I have to.
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Stephen Page (@Stephen92062916) reported@virginmedia after being a loyal customer. I think it is unfair that you want to charge me an exit fee for moving to a house that you cannot provide broadband to. I would have stayed if I could. @Ofcom
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Bmdoggies (@bmdoggies) reported@virginmedia my services are not working again, your telephone service loops you round and round without sorting the problem, the system ran tests telling me everything is working ok, but the system gives me an error code which tells me to ring Virgin Media. #circularreference
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angel (@AngeIIAT) reportedthanks also @virginmedia for the terrible internet.
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Ryan Broad (@RyanBroad23) reported@virginmedia your speeds are so inconsistent it’s a joke! You boast about 500 mbps speed, you never achieve it, and My ping is around the 20ms on my mobile phone! Horrendous!
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Barrie Foster (@bazzafoster) reported@virginmedia I’d be grateful if you could provide an escalation point and relevant number to whomever regulates Virgin Media Broadband. I can’t call and hold on for over an hour again with no response. It seems Virgin are using Covid as an excuse to provide a poor service
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Simon McGibbon (@mcgibbon85) reported@virginmedia outage in NE31 area? Had very slow speeds past 2 days which isn’t ideal when working from home. Your helpline has been inconsistent in its advice to say the least
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Sarah-Jane Felicity (@SarahJaneDyke) reported@virginmedia Hi. Not til Saturday - but really need connection tomorrow. If there is any way of speeding the service - I’d be so grateful.