Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 12/30/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Ilford, Islington, Croydon, Hackney, Sutton, Hammersmith, Tower Hamlets, Waltham Forest, City of Westminster, Paddington, Harringay, Brentford, Stanmore and Ealing.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomIlford Internet

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • RichardShead Richard Shead (@RichardShead) reported from Richmond, England

    @flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • RachaelGreenyer Rachael (@RachaelGreenyer) reported from Kingston upon Thames, England

    Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @lissielou13 @virginmedia I know!!! Horrible company

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

  • jujuthebowler Julian (@jujuthebowler) reported from Merton, England

    @virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    .@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Richmond, England

    @virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia Please stop sending me this template message! It is of no value to me as a customer!

  • swlondonbloke John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England

    🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sk0rpiu5 Rhodri Stone (@sk0rpiu5) reported

    @virginmedia Can you provide some information on the issue? All I get currently is an estimated fix thats gone from 2pm to 7pm

  • johngallagher64 john gallagher (@johngallagher64) reported

    @brianhartgen this is correct especially with Gmail accounts for some reason now the virgin media email is working I have a 16 digit password for two factor authentication I wonder if I should try this on my email password might solve the problem

  • James75529189 James (@James75529189) reported

    @virginmedia Hi could you just confirm is there or us there not a network issue. Online says one thing, phone says another. Thanks

  • Mysterybeatzuk Marc (@Mysterybeatzuk) reported

    @virginmedia Sorry this is not good enough, 5 issues in less than a month is FAR from a fault free service, we are not getting what we are paying for! People cannot work from home because of this!

  • udhayshh Udhayashankar (@udhayshh) reported

    @virginmedia i have been waiting for your broadband service for nearly a month now in Macclesfield, UK. And I don't see any progress being made by your team in my case. Please look into this and let me know if your team is capable of providing the service to me or not.

  • PaulWal51946585 Paul Walters (@PaulWal51946585) reported

    @virginmedia I have run a broadband test and a network diagnostics test. The diagnostics test stated that there a few problems with my home network, i am not surprised at this as all my devices are trying to use the 2ghz network as the 5ghz is not broadcasting..

  • Mysterybeatzuk Marc (@Mysterybeatzuk) reported

    @virginmedia Wired is OK.. WHEN it is working, which it currently is not, except we have to use wireless as we cannot run cables to all the rooms that use the Internet, they are saying there is an outage intermittent until Aug 3rd and have said that for over a week now.. not good enough!

  • iandrives Ian Day (@iandrives) reported

    @virginmedia and lagging all over the house regardless whether you are near the router or other side of the house. The speed when its working fine is great but its not reliable. All I get asked to do is 'reboot the router'. This doesn't work as the issue has been happening for months now.

  • druce_sam Sam Druce (@druce_sam) reported

    @virginmedia seven phone calls to you today and problems still not resolved, not acceptable

  • changelinggrump Beatrix Hagstabber (@changelinggrump) reported

    @virginmedia @5m17h88 Lmao "please call this premium number to give us money to stop harassing you" ******* but virgin are a pack of *****