Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, City of London, Ilford, Southwark, Islington, Croydon, City of Westminster, Watford, Walton-on-Thames, Southall, Twickenham, Enfield Town and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia my WiFi is going on and off. Is there a known problem in E4 London
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia Done this when I can’t give account or anything they say can’t help you don’t think I tried this first
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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James Brown
(@JammieBun) reported
from
Enfield Lock, England
@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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xX scotts man Xx
(@Morgan86481224) reported
@virginmedia sort your **** out. Please explain to me how you manage to lose 3 payments and then claim that we haven’t paid them bull **** sort your **** out.
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xX scotts man Xx
(@Morgan86481224) reported
@virginmedia and for a fact please tell me why were are being told to pay a damn bull on the 13th when it’s nit due until the 27th. You then have employees that ask for bank details like a the security cod of our bank yeah no who do you think we are
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Love2knit4love
(@Love2knit4love) reported
@virginmedia It is happening on most channels , it kind of pixilates & when it goes like that the sound distorts, so it isn’t constant but does it every five minutes or so, very annoying, but if I change off Virgin onto my fire stick , I have no problems at all.
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charlie
(@charlie84095192) reported
@virginmedia I sent an email, 15th December...(to the person dealing with the complaint at the managing Directors office). What on earth would be the point in sending another?
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Zeynep Dural
(@Zeppeus) reported
@virginmedia Hi, I still need help to contact with the team. Each morning I receive a text from the automatic service says " If you still need help say yes". When I write yes, the process started from the scratch. Can you please contact me via DM. Contract ends in 2 days.
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Sam Ainslie
(@samainsliemusic) reported
@virginmedia It cuts in and out. I don’t know if the hub3 is faulty but I’m running my 2020 Mac in the same room and it still has trouble with WiFi. I have never had the white light on the box. This has been going on a long time the connection isn’t stable and I live in central London?!?!
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andrew feltham
(@andrewfeltham) reported
@virginmedia just had a call saying internet provided trying to get hold of me automated call saying my internet will be cut off in the next 24hrs is this a scam .thanks for any help
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ST
(@smalltext1) reported
@virginmedia It’s not an outage, the speed is slow as the network is not reaching my attic. I’ve tried calling and have been on hold for 30 mins. I think I need a booster to boost the signal
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Mark Gilbert
(@mark_gilbert27) reported
@virginmedia why is your customer service so poor? I’ve complained about slow WiFi a few times now and no reply!! Plus I have requested WiFi booster for over a year and still nothing. Never known a company to have such poor service