Virgin Media Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Ilford, Hammersmith, City of London, London, Barnet, Camden Town, City of Westminster, Newham, Stanmore, Enfield Town, Bromley, Southwark, Southall and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Ilford |
Internet | |
| Hackney |
Wi-fi | |
| Hammersmith |
Internet | |
| City of London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Hackney, England
@laurakaykelly @virginmedia @virginmedia are terrible in every single respect, interacting with them is far and away the worst customer experience I've ever had
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Pooja Davé
(@PBouhlel) reported
from
Harrow Weald, England
@virginmedia @virginmedia @virginmedia words cannot describe my frustration at your despicable customer service. I have been a loyal customer for 6+ years The way I was treated was outrageous, close to losing a customer, please contact me ASAP
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!
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adouble
(@uchiazoro) reported
from
Brentford, England
Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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DJ SEMO 🍦
(@DJSemo) reported
from
Hillingdon, England
Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
@virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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Dan Padgett
(@danjpadgett) reported
from
City of London, England
@virginmedia probably, no defenitely, the worst customer service I have ever experienced. 4 hrs on the phone over 2 days, transferred unknown number of times and hung up on twice and still no result.
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Azmain
(@Azmainnnn) reported
from
Walthamstow, England
@virginmedia your broadband is a pile of ****. The amount of times I’ve gone without broadband ever since joining your service! 😤
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lizzie
(@KatySean9396) reported
from
Walthamstow, England
@virginmedia when are we going to get our service back to normal please been down most of the day download speed 6.67 at the moment
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Phil Stone
(@stillphone) reported
from
Kensington, England
If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!
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Steven Meagher
(@stevenmeagher) reported
from
Islington, England
Genuinely shocked at a phone representative at @virginmedia I ask to speak to the manager and then he hung up. I have had some bad service in my time but that was probably the worst I’ve ever experienced
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Joe Fry
(@Joefry81) reported
from
Watford, England
@virginmedia we have had no internet service for well over a week and even after setting up the new hub 3.0 last night we yet again have no internet today 🤬 I am now going to get charged for going over on my mobile data allowance 🤬
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Phil Stone
(@stillphone) reported
from
Hillingdon, England
@virginmedia Not now as gave up trying to connect after 90 minutes. It’s just utter rubbish. Would never move to you guys...
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Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
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Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
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lizzie
(@KatySean9396) reported
from
Walthamstow, England
@virginmedia You say there is a fault but the tv has been bad all day as well what with that I haven’t had a good service all day
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Martin
(@JosephJMart) reported
O2 and Virgin Media: “We’re merging!” Me a customer of both companies, only finding out that’s happening because of Twitter: “I should probably open my Mail”
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LT
(@LT_laytont11) reported
@virginmedia Now the total is 5 times in a row. PLEASE COME ON VIRGIN ITS THE SAME **** EVERY DAMN WEEK. **** sake I just wanna chill and I cant do **** cuz my "reliable" provider is damn near useless at keeping the service active.
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Troublemaker of Zion 🇵🇸
(@PreciousGNSD) reported
@smoothfuego1 @UncoolTimi Virgin media internet is terrible. We are finished
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.
(@xashleyallen) reported
******* sort your **** internet out @virginmedia it has been a disgrace for the last 18 months.
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Paul P
(@AgentLittleP) reported
@TravelsOfTux @virginmedia I would put a bet on Virgin media using O2's network to run all of its MVNO as they would own the network anyway
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🇮🇪 Sean Tyson aka Moose 🏳️🌈
(@unidoorman) reported
@virginmedia Spent over an hour on the phone to be told to hide my remote honestly what’s the point I’m not a happy customer at all I’ve had to fork out for a new WiFi router and power line adapters to make my internet usable either the WiFi drops out or we lost it totally now this
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MummyY
(@MummyY15) reported
@virginmedia @mummy15 I will bear with you as ling as you can assure me you will not keep sending bills to my father for a service he's been trying to cancel since December to 2020.
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Dr Jessica Guth
(@Jess_Guth) reported
So Matthew at @SkyHelpTeam @SkyUK might be our new favourite person. No, we didn't get as cheap/comprehensive as @virginmedia promised but we got actual customer service and our wifi is already working again, TV will be this evening and new sky box installed next week! Thank you!
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thia
(@thiatrixx) reported
MY WIFI IS BAD AND I CANT WATCH GNF STREAM THIS IS ACTUALLY HEARTBREAKING. I AM GOING TO SUE VIRGIN MEDIA. THEY ARE CALLED VIRGIN FOR A REASON!!!!!! 😡😡😡😡
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jen chandler
(@jennychandler00) reported
@virginmedia our wifi is not working and hasn’t been for days. Can you please help? We’ve been trying to get through to you on the phone but it keeps hanging up