Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/19/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Southall, Ilford, City of London, Barking, Hammersmith, City of Westminster, Croydon, Wembley, Islington, Sutton, Harringay and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Wi-fi
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomSouthall Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • tracey_brocking Tracey Brocking (@tracey_brocking) reported from Wandsworth, England

    @virginmedia #virginmediadown down in London SW17

  • MoSyed110 MO SYED (@MoSyed110) reported from Harrow Weald, England

    Why is @virginmedia so bad!!!!

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • robtrs Rob K (@robtrs) reported from Hackney, England

    @virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown

  • OptimiseOrDie Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • MilesMalaya Milesfiles (@MilesMalaya) reported from Hammersmith, England

    @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

  • Heather_Skipsey HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • AndyM_N3 Andy M (@AndyM_N3) reported from Barnet, England

    Virgin Media is useless. Awful signal, worse customer service. Thanks for nothing.

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.

  • daveyneilmurphy Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

  • NanjibaM Nanjiba (@NanjibaM) reported from Harrow Weald, England

    @virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • burgcolin Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • DewaldHanekom Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Tottenham, England

    @virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.

  • nlpedwards Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • Julia___Valerie Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • maddyb84 maddy (@maddyb84) reported

    @virginmedia Yes service checker said issues with broadband but it’s been both that and tv box. There’s a red light flashing around n tv box and three green lights on Wi-Fi box and status bar is orange

  • hobbs Nicholas Armitt (@hobbs) reported

    @virginmedia This is not the behaviour of a reputable business, and before you say all broadband companies are like that I’d say most are but there are exceptions like @zeninternet. Unfortunately we can’t get their service

  • eveie67 yvonne westlake (@eveie67) reported

    @virginmedia @shakir_a I am on what’s ap and I am trying to cancel they are not accepting that I can’t afford to keep the broadband it’s too expensive

  • Imhoff_on_tour Chris Imhoff (@Imhoff_on_tour) reported

    @virginmedia Music breaking up, rather annoying when on hold for over an hour. Also your email saying call us back and then the number says we know you have called and we will call you back (and never do)

  • pcornwall89 Paul (@pcornwall89) reported

    @virginmedia I can never get through on the phone, live chat palms me off to a WhatsApp conversation and then I never get a reply or after 2 minutes the ‘agent’ asks if we’re still connected because I haven’t immediately responded and I end up back at the start…

  • JflanaganJohn John Flanagan (@JflanaganJohn) reported

    @GazzaAdams @virginmedia Agree and over ten years with @virginmedia never had a problem when talking to a real person which is why I stayed with them. Like you, when I finally got through to a person it was sorted easily. EDF have also been a total bot nightmare.

  • Hogwartsslag Minerva McGonagall (@Hogwartsslag) reported

    @KnowItAll_Mione @virginmedia I’ll let you know if they fix my **** tomorrow. If not, I’m going to transfigure them into a rabbit ****

  • markdean5413 mark dean (@markdean5413) reported

    So our internet goes off at 5pm and @virginmedia say it could be Tues 28th before it comes back on 😡 4 days great service good thing they put their prices up by 45 % recently or it could have been a lot worse

  • halobabeee Hazel (@halobabeee) reported

    @virginmedia customer service are excruciating. Over 7 hours attempting to get a resolution earlier in the week & currently on 2 hours+ whilst being transferred on their WhatsApp help… it shouldn’t be difficult to offer existing customers a decent deal! #BadCustomerService

  • joannedanson Joanne Danson (@joannedanson) reported

    @virginmedia Also calling doesn't work is I'm stuck in a reboot your router loop