Virgin Media Outage Report in Kensington, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes W8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southall, Bushey, Barking, Leyton, Streatham, Lewisham, Belsize Park, Croydon, Enfield Town, Bermondsey, Ealing, Wood Green and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Leebee1980🇳🇿🇦🇺🇬🇧
(@wishforsnow1980) reported
from
Bromley, England
@virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!
-
Claire Vale
(@claire_vale) reported
from
Enfield Lock, England
@virginmedia I’ve run the test and it says there is no issue?
-
Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
-
Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
-
David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
-
helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
-
Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
-
Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
-
Ian Williamson
(@StMirrenDaft) reported
from
Tottenham, England
@virginmedia what's going on in N4? Internet is down constantly
-
Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
-
Emma Jude Harris
(@HeyEmJude) reported
from
Tottenham, England
@virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.
-
David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
-
Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.
-
Aaron Parr
(@GreenParr) reported
from
Hackney, England
@virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair
-
Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
-
David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
-
Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
-
Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
-
Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
-
Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rowena Mearley
(@rowenamearley) reported
@virginmedia Network outage ystrday was fixed: but problems pre-date that. I ran the automated diagnostic 2day: reset box (again): still having probs. Is a new box worth a try? Perhaps a bit of fluff build up/its tired after 3 yrs dedicated hard work. Bit like me. Only I'm still working.💪
-
The King
(@HHKMag) reported
@virginmedia So you're unable to send an email to the right team, to say you've got an incredibly unhappy customer who needs help?
-
Gemmarghhh.
(@Gemma_GiW) reported
Virgin Media is as disgrace, third time this month that the internet is down and the return estimate is either the end of the day, or the next day. What are people working from home supposed to do? Sort it out.
-
philip
(@philip49409275) reported
@virginmedia your website is complety useless been trying to get a pay monthly phone got it its far as direct direct and when i put my detailes in press find bank its errors can somebody give me a call back to finish the order before the end of the day
-
Caireen E Bruce
(@caireenebc) reported
@virginmedia still can't get through and need to cancel contract renewal.. Can you pm me please #virginmedia #communication #cancelcontract
-
paranormal666
(@AnneBurgoyne3) reported
@virginmedia I have rung 3 times now, been cut off, one of the customer service person, didn’t turn off their microphone, I heard him say F off, before transferring me, I want to cancel my broadband and tv package, I’m cancelling due on going problems in my area, every week
-
Rowena Mearley
(@rowenamearley) reported
@virginmedia Wireless thank you. I only have broadband wifi in my package and only me using it! The problems have been awful for last two - three weeks in particular.
-
Mark Cairns
(@CameraCairns) reported
@virginmedia Ok I've had a look down the list and there's no mention of a router. it's just trying to get me to upgrade to an even more expensive service. Does this mean I'm not entitled to a new router?
-
Private
(@Anonymous99699) reported
@virginmedia I have checked, the previous issue was expected to be fixed the same day, so this must be a new issue. The nee issue is expected to be fixed today, but I'm having problems everyday.
-
Janet Barker-Willis
(@JanetBarkerWil1) reported
@VirginMediaCorp @vmbusiness @falkirkcouncil You will pay further down the line or will experience problems, customer services are shocking, they never give something for nothing it’s a scam