Virgin Media Outage Report in Kensington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Richmond, London, City of Westminster, Southwark, Hammersmith, Hampstead, Hackney, Mitcham, Wembley, Croydon, Harrow, Barnet, Islington, Hounslow and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Internet | |
| London |
||
| London |
Internet | |
| City of Westminster |
Internet | |
| London |
||
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
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Leigh Maxine Oliver
(@leighmaxine) reported
from
Enfield Lock, England
@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either
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ICEMAN 288 Marky T
(@288ICEMAN) reported
from
Hounslow, England
Virgin media - useless Customer service thanks for **** all !!!!
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Akshay Vara
(@ThatGuyAkshay) reported
from
Brentford, England
Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland
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Jeremy Gibson
(@jezgibson) reported
from
Croydon, England
@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
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Cllr Ian Manning #FBPE 🔶 🔶 🔶
(@IanGManning) reported
from
Poplar, England
@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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Ryan Curtis-Johnson
(@racj25) reported
from
Loughton, England
@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leigh
(@leigherin88) reported
@virginmedia Yes. I have followed all of your process. I made a complaint 8 weeks ago and I’ve received no response. You can’t appreciate my frustration. I’m disabled and can’t use my office that’s equipped to help me because the internet doesn’t extend beyond my living room.
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CryptocurrencyEducator
(@btccryptowealth) reported
@virginmedia @virginmedia it says know issues, should be fixed by 14:00, that is half a days wages. The issue started yesterday evening why does it take so long to fix
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Leigh
(@leigherin88) reported
@virginmedia Your engineer installed my router above my gas and electricity meters. I can’t move the router because of how it was installed. The signal won’t leave my living room. I have explained this 1000 times already and I’ve received no help.
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Shaun Regan
(@sregan61) reported
@virginmedia @haylsnewsam Hi Hayley, we live in N7 and have had the same issue with Virgin (plus TV streaming dropouts) since Monday. Any updates from them? Thanks, Shaun
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Skye フローズン
(@Ehviiate) reported
@virginmedia no Internet since midnight, says it's a problem with dns servers, router turns into a disco ball with it icons flashing green from time to time, on the router it says WiFi is working but it's not, Internet - no access, invalid ipv4, 5ghz not connected. Need asap help
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Skye フローズン
(@Ehviiate) reported
@virginmedia are there any customer/ technical support guys available right now. I have an issue with my Internet, something to do with DNS server/ connection
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neil flockton
(@nflockton) reported
@virginmedia Hey Virgin Media you lied to me again!!! You’ve sent me another questionnaire asking how you did after fixing my problems? YOU DIDN’T YOU TURNED UP ONCE AND JUST LEFT IT. I’m cancelling at the weekend you’re a joke! 🤡🤡🤡🤡🤡🤡🤡
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Anastasia Demetriou
(@anaagdagd) reported
@virginmedia @YodelOnline hi still no text- can someone let me know if this is coming today? I can’t stay at home and wait for a package that may never arrive.
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Lucas Duffy
(@LucasDuffy93) reported
@virginmedia No more devices than usual, and when I ask to speak to them I'm told that they don't have a contact number. I emailed back to the resolution email and haven't had a response. Genuinely an appalling service I've had from Virgin Media. Only resolution is to try to sell me products.
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Bruce 🦇🦘🏖
(@Bruce43454388) reported
@virginmedia so, here we are again Virgin; no internet!! Seriously can you not keep the Service running for more than a week. Of course your status in my area says that there are no problems; never is but I know there are issues - Bristol area.