Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/21/2026 23:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hackney, Loughton, Croydon, Enfield Town, City of Westminster, Kensington, Twickenham, Camden Town, Hampstead, Harringay, Poplar, Wembley and Waltham Forest.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • Robertfhallam Robert Hallam (@Robertfhallam) reported from Spelthorne District, England

    @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

  • appariciojunior AJ (@appariciojunior) reported from East Ham, England

    Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.

  • Champs707007 Stephen Champion (@Champs707007) reported from Wandsworth, England

    @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

  • itsstheasianone Dukè 🇩🇪🇱🇰 (@itsstheasianone) reported from Harrow Weald, England

    anyone else’s virgin media down?

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia You choose NOW to bring down my services 😡😡😡😡

  • muloongo Muloongo Muchelemba (@muloongo) reported from Kensington, England

    @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??

  • jeannesmith1 jeanne smith (@jeannesmith1) reported from Hillingdon, England

    @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

  • andrewlwood Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Eezytigerr only1robbym (@Eezytigerr) reported

    @virginmedia Carey, We are really struggling + with no choice but to hope for the best and we’ve all been here weeks now waiting. With no daily upload I count that as an outage? 12 days to make up my mind on this new contract or I’m stuck with this 18months and if it’s not fixed what do I do?

  • Kazzalou99 Kazza (@Kazzalou99) reported

    I have been trying to sort out a problem with @virginmedia for three days! Still haven’t been able to talk to an actual person! #Disgraceful #badcustomerservice

  • HarBallBC Harley (@HarBallBC) reported

    @virginmedia anyone got a fix for the well known black screen blinking hdmi issue with an lg/samsung tv? All reboots done, firmware updated and tried 2 different hdmi cables and 2 different tv,s. Is it the v6 output settings? Set to 1080,2160 and 2160 thru. Ta for any help folks.

  • bibit123 Bibi Tyszkiewicz (@bibit123) reported

    @virginmedia Virgin Media are ****!! EVERY TIME we download (and pay for!) a film or something ‘on demand’ it pauses every 15 seconds!!! Goodbye VM, hello Sky!!! 😡🤬

  • _hayzey_ _hayzey_ (@_hayzey_) reported

    @virginmedia must have the most unstable WiFi I have ever seen

  • scott999golf Sg (@scott999golf) reported

    @virginmedia Actually less than 5 minutes later & back down low to less than 5mbps again!

  • royal_elvis Elvis Royal ®️ (@royal_elvis) reported

    @FFSKarz @virginmedia It was bad. Thats an old school drink

  • Daredevil_1892 Champions* #19times (@Daredevil_1892) reported

    @virginmedia Broadband is horrific. Real struggle to get work done from home. I have deadlines to complete & they are saying this SNR outage could last till the end of the week. I will have to find a new broadband providers will be a struggle to finish deadlines each day.#fuming

  • mark_impactedu Mark Morren (@mark_impactedu) reported

    Yet again let down by @virginmedia had a dreadful call on Saturday with a representative who said that I would have a call back Withings 24 hours. We are now more than 48. Kt6 terrible service now for 7 weeks. #losingmyvirginit

  • kev32b Kevin Boyne (@kev32b) reported

    @virginmedia Really loss of service again got to wait a week for engineer again not good when got to work from home