Virgin Media Outage Report in Kensington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 02: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Croydon, Hackney, Southall, Hampstead, Paddington, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| City of Westminster |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ryan Cheetham
(@rcheetham97) reported
from
Ilford, England
@virginmedia your wifi service has been terrible over the weekend and is dropping every 10 mins. i’ve tried phoning but was left on hold for an hour and then hung up on, and have had no reply from chat. i’m working from home so need the connection. have tried guides online..
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
@virginmedia again you are down
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
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Elizabeth Wakeling
(@lizwakeling1) reported
from
Croydon, England
@virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.
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Jack Wiltshire
(@OfficialJW14) reported
from
Eltham, England
@virginmedia internet going down 5/6 times a day, calls and live chat completely shut down so there is 0 customer service options. I get you have to keep people safe but ******* people can operate a live chat from their house... actually guess thet can't if they have your Wifi...
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Anne
(@ange1pie) reported
from
Camden Town, England
So we had 2 days with no internet problems, but hello Monday morning and back to square one #virginmedia #virginmediadown @virginmedia 🤬
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Mosaic LGBT Youth Centre
(@mosaicLGBTyouth) reported
from
Islington, England
@vmbusinesshelp @vmbusiness By ‘protecting network’ you mean protecting profit margins let’s be honest here. Thankfully we are being released from the contract and moving to a more reasonable provider that supports customers through the pandemic and not makes them inaccessible.
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
FFS @virginmedia your broadband goes down faster than a ******! (Rugby or the other type) If I called everytime there was a failure I would never be off the ffffing phone!
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•
(@_240797) reported
from
Bromley, England
@virginmedia you guys are absolutely appalling, i would like to cancel my contract please.
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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LM2010_20
(@20Lm2010) reported
from
Croydon, England
@virginmedia I am now on day 2 of waiting for your complaints department to contact me. This service provider should be avoided. #getwhatyoupayfor #deadservice #poorcustomerservice
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Faux pas queen
(@bookless) reported
from
Enfield Lock, England
@riddmj @virginmedia Unreal that with the technology they have they have not set up a customer chat service and kept some of their call center people working from home. I can’t speak with anyone to ask why are they charging me more without my consent.
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STEPHEN BARRY - Magician
(@Stephen_Barry) reported
from
Borehamwood, England
@virginmedia ordered a new service, was told Id hear in 3 days what the progress was, it’s been 2 week, heard nothing, phone cut off when I tried to call and nobody responding to my emails
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Faux pas queen
(@bookless) reported
from
Enfield Lock, England
@virginmedia Hi I need to urgently speak with someone. My service has been changed and I am getting charged more than promised I was going to pay without me agreeing to this. Need someone to contact me ASAP please
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Vinod Mahtani
(@1stcallosteos) reported
from
Enfield Lock, England
@virginmedia Thank you. I didn’t know this service even existed. I will try them now.
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ɴᴀɴᴄʏ🇦🇫☬
(@NancyLangani) reported
from
Hounslow, England
Feel sorry for those with virgin media. They’re ripping u off with shitty signal
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Hey @virginmedia down again, does @Ofcom monitor these continuous service failures. #virginmediadown
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
So so so crap @virginmedia every single month at least once we lose connection as does whole street. Every time we got thru the same shenanigans and you never fix it. And you never refund money.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Connor Major
(@ConnorMajor1) reported
@virginmedia can you confirm if there is an outage in NE3 3AT and if so when will it be fixed? I am WFH and no longer can work, is there somewhere to claim compensation? TIA
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Sajjad
(@IfthkarS) reported
@virginmedia It's back up now, but just ran the diagnostic on the equipment and it's still coming up with saying there is an issue...
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rebecca singleton
(@rebs_us) reported
@virginmedia So you think there is an area issue?
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Andrew Casey
(@AndyRex_) reported
@virginmedia Terrible customer service. Got a call from virgin. She was not even listening & was not interested in resolving the issue. WhatsApp just as useless, so ended contract early. I will refuse to pay to end contract, & i'll be taking my complaint to Ofcom. Bt was better!
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Kenny Milliner
(@KennyMilliner) reported
@virginmedia - why is it impossible to speak to someone about my broadband issue? I need some technical support not covered in your help or community pages. Every time I call - I get a broadband service check and then it hangs up!
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Luke Murdoch
(@LukeMurdoch) reported
@virginmedia I have run every test and performed every recommended action. Every day my internet drops - every single day. And I’m constantly fobbed off by customer service saying to check 24/48hrs later - that doesn’t work when I’m unable to work from home - it needs fixing
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Andrew Casey
(@AndyRex_) reported
@virginmedia The lady that called yesterday was allegedly from cancellation team at 16:56, did not even seem to be listening, after explaining my issues. she just said well ill take u off our call list. what customer service is that? Very poor response of that agent.
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[Redacted]
(@i11usive_man) reported
@virginmedia Okay no problem, I was just worried something had gone wrong. Thank you
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Hannah Fearn
(@hannahfearn) reported
@virginmedia Hi, please can you urgently get in touch with me about letter reference HM-301022-18 ? I will not pay your early cancellation charge because you refused to service my new address
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Andrew Casey
(@AndyRex_) reported
@virginmedia I used WhatsApp for last 2 days.Getting cut off. I had agents respond to say they were looking into the issue. I then get a message from a bot saying I did not respond. What has happened to Virgin media? Too many customers so you treat existing customers with contempt?