Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Beckenham, Hammersmith, Chigwell, Croydon, Wembley, Camden Town, Poplar, Harringay, Fulham, City of Westminster, Waltham Forest, Ilford and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Wi-fi | |
| Beckenham |
TV | |
| Hackney |
Internet | |
| Hammersmith |
Internet | |
| Chigwell |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Paul Lewis
(@paulstevenlewis) reported
from
Mill Hill East, England
@virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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JJ Hazan
(@HazanJJ) reported
from
Blackheath, England
@virginmedia Still down in Lewisham SE8 for me
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@virginmedia @Jaym7t5 My system is down since about 4pm
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.
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Ross Harvey aka The Project
(@rh_theproject) reported
from
Hillingdon, England
@virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
@virginmedia broadband is up and down again, today in WD17. Are you continuing to experience general service issues ?
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@Marcroy_Smith @virginmedia Same here and customer service not available either
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travelling Adam
(@TravellingAdam) reported
from
Blackheath, England
@virginmedia my internet is constantly not working it’s really frustrating.
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Jack Robinson
(@JackEORobinson) reported
from
Wandsworth, England
Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Alex
(@ameehan71) reported
from
Bromley, England
@virginmedia @Jaym7t5 Mine has just gone down again, 16:35
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
Called @virginmedia , now a technician booked. Outages are now common, there’s little communication from @virginmedia on actual status, even the service status page is usually out of date and the call centre staff admitted to me they don’t know what’s going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayley Archie
(@Archie2209) reported
@virginmedia @virginmedia Unfortunately it got to a point where my mum ended a call in tears after being told again that they were unable to help her. I called myself to complain and found we were further back than before. It’s just all been very frustrating.
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Matt
(@xlphos) reported
@AndrewPickin1 @MoneySavingExp Can’t blame you with virgin media myself, used to be BT and never had any issues.
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Matthew Armstrong
(@matt181170) reported
@virginmedia I’ve run the fault test and no issues were flagged up.
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kaocat
(@kaocat5) reported
@virginmedia Hi. We've been trying to cancel our account for a month. Been cut off by your team on numerous occasions, twice today. Is it possible to have someone phone us? I'm sure it's some phone system problem, but this is impossible!
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*** Razor Barbershop
(@Rumrazorbarbers) reported
@virginmedia Horrendous wifi and ping problems. The hub that can't get a signal beyond 3m and wont cover the house.
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Hayley Archie
(@Archie2209) reported
@virginmedia It seemed whenever we spoke to someone we were met with ‘I can’t help you’, ‘I’ll need to transfer you’ or ‘you cannot change anything you have to wait a few days’. Plus being k one hold for ages. It shouldn’t be so difficult for someone to change an account due to a death
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Maria
(@maria_garrett) reported
@virginmedia The problem is he is the account holder and it is impossible to have a conversation with him.
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sidge
(@psidgwick) reported
@virginmedia What for 11 days! I have no tv services. Both my tv boxes that were swapped over from my previous contract don’t work. Showing no Occurrences for both boxes according to engineer. It’s a back office problem apparently that your staff ain’t sorting.
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Stuart Harkness
(@sharkness91) reported
@virginmedia That’s the problem, I shouldn’t need to do this. It was fine when I was on my 100mb package though
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Tim
(@Romseybloke) reported
@virginmedia 1 hour to answer a phone call , great customer service