Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 and W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Southall, Ilford, City of London, Barking, Hammersmith, City of Westminster, Croydon, Wembley, Islington, Sutton, Harringay and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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MO SYED
(@MoSyed110) reported
from
Harrow Weald, England
Why is @virginmedia so bad!!!!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Rob K
(@robtrs) reported
from
Hackney, England
@virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media is useless. Awful signal, worse customer service. Thanks for nothing.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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Nanjiba
(@NanjibaM) reported
from
Harrow Weald, England
@virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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maddy
(@maddyb84) reported
@virginmedia Yes service checker said issues with broadband but it’s been both that and tv box. There’s a red light flashing around n tv box and three green lights on Wi-Fi box and status bar is orange
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Nicholas Armitt
(@hobbs) reported
@virginmedia This is not the behaviour of a reputable business, and before you say all broadband companies are like that I’d say most are but there are exceptions like @zeninternet. Unfortunately we can’t get their service
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yvonne westlake
(@eveie67) reported
@virginmedia @shakir_a I am on what’s ap and I am trying to cancel they are not accepting that I can’t afford to keep the broadband it’s too expensive
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Chris Imhoff
(@Imhoff_on_tour) reported
@virginmedia Music breaking up, rather annoying when on hold for over an hour. Also your email saying call us back and then the number says we know you have called and we will call you back (and never do)
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Paul
(@pcornwall89) reported
@virginmedia I can never get through on the phone, live chat palms me off to a WhatsApp conversation and then I never get a reply or after 2 minutes the ‘agent’ asks if we’re still connected because I haven’t immediately responded and I end up back at the start…
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John Flanagan
(@JflanaganJohn) reported
@GazzaAdams @virginmedia Agree and over ten years with @virginmedia never had a problem when talking to a real person which is why I stayed with them. Like you, when I finally got through to a person it was sorted easily. EDF have also been a total bot nightmare.
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Minerva McGonagall
(@Hogwartsslag) reported
@KnowItAll_Mione @virginmedia I’ll let you know if they fix my **** tomorrow. If not, I’m going to transfigure them into a rabbit ****
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mark dean
(@markdean5413) reported
So our internet goes off at 5pm and @virginmedia say it could be Tues 28th before it comes back on 😡 4 days great service good thing they put their prices up by 45 % recently or it could have been a lot worse
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Hazel
(@halobabeee) reported
@virginmedia customer service are excruciating. Over 7 hours attempting to get a resolution earlier in the week & currently on 2 hours+ whilst being transferred on their WhatsApp help… it shouldn’t be difficult to offer existing customers a decent deal! #BadCustomerService
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Joanne Danson
(@joannedanson) reported
@virginmedia Also calling doesn't work is I'm stuck in a reboot your router loop