Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/05/2026 14:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hampstead, City of London, Enfield Town, Stanmore, Harringay, Greater London, Camden Town, Croydon, City of Westminster, Barnet, Islington, Southwark and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomHampstead Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?

  • DevonGeiger Devon Geiger Hyde (@DevonGeiger) reported from Richmond, England

    @virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??

  • putyourboootson elly (@putyourboootson) reported from Lambeth, England

    @virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?

  • Bhavinchief Bhavin (@Bhavinchief) reported from Watford, England

    @virginmedia there is another internet outage again in the area what’s going on?

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.

  • cycleoptic cycleoptic (@cycleoptic) reported from Islington, England

    @virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.

  • g4g02_ liam (@g4g02_) reported from Lambeth, England

    can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response

  • ZatoichiHattori 𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬 (@ZatoichiHattori) reported from Kingston upon Thames, England

    Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite

  • tomthemac tom 'easiest deal in history' parkinson #FBPE (@tomthemac) reported from Tottenham, England

    @MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...

  • niallkelly9889 Niall Kelly (@niallkelly9889) reported from Croydon, England

    @virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

  • BenJamesPhotos Ben James Photography 🔆 (@BenJamesPhotos) reported from Ealing, England

    @Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡

  • BenJamesPhotos Ben James Photography 🔆 (@BenJamesPhotos) reported from Ealing, England

    Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡

  • DaleMC_ Dale 🔶 🦁 (@DaleMC_) reported from Camberwell, England

    12 hours without service is rather poor @virginmedia

  • PaulWRamsay #HellomynameisPaul💙 (@PaulWRamsay) reported from Camden Town, England

    @virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aohehir Adam (@aohehir) reported

    @virginmedia When you have to turn off your WiFi because 4G is faster you need to be calling your customer. Not the other way round.

  • IsMiseMarcas Marcas (@IsMiseMarcas) reported

    @nordyteacher @BOD80 Oh god Virgin Media was just AWFUL in D3. But up in Derry at the moment, and VM is fantastic up here!

  • AshFrith Ash Frith (@AshFrith) reported

    @virginmedia just signed up to Virgin on the ultimate oomph package but I can’t even use YouTube in a different room to the hub, called and was told signal wasn’t bad enough for you to help??? We will just cancel I shouldn’t be having to use my phone data while at home

  • ScottDIVIDES Scott Johnston (@ScottDIVIDES) reported

    @virginmedia what’s your tech support number for UK?

  • apureguria Angie - Apure Guria!!! (@apureguria) reported

    hi @virginmedia I received the new HUB 4 as an offer, installed and NOW I DONT HAVE WIFI FOR 4 DAYS!!!!!! I'm not using the service and I still have to pay for it! WHY??? I need to work! Why do you send equipment that doesn't work and crushes all connection?

  • James97533886 j (@James97533886) reported

    @virginmedia What's going on with your internet I'm getting 300ms while gaming and other people having the same issue

  • yvonnehart90 Yvonne (@yvonnehart90) reported

    @virginmedia i am moving home and need to cancel my contract!

  • classicm Mike Moody (@classicm) reported

    @virginmedia having real problems with catch up. 6 weeks now. Both boxes saying network connection fault and can’t watch any catchup. Constantly dropping out. All other services ok. Help!

  • WTC1981 WTC1981 (@WTC1981) reported

    @virginmedia Yeah - this doesn’t work on the 360 box as it only shows you the highest def channel you have available in your package. And there is no option to upgrade either on the box itself or on the website / my service upgrades. Had to call your contact centre. Waiting on activation 👀

  • TheGeest Darren Guest (@TheGeest) reported

    @AshFrith @virginmedia I had the same problem with them. The fella on the phone told me that they could only guarantee wired speeds - I told him I expect wifi in a room 10 feet away from the router. They then demanded £5 a month extra for a booster plug so I told them to take it all out.