Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Bromley, Islington, Hackney, Poplar, Muswell Hill, Croydon, Barnet, Hounslow, Harringay, Chingford, Paddington, City of London and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| Bromley |
Internet | |
| Islington |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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BigTaze #BLM✊🏿
(@BigTaze) reported
from
Hackney, England
@Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !
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Tyler Smith | 17
(@TELITYceo) reported
from
Bromley, England
Grrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃
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Just Clear
(@justclearuk) reported
from
Richmond, England
@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Michaela
(@MickeyMullins11) reported
from
Hillingdon, England
@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬
(@Dizzyeek) reported
from
Brentford, England
Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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Zena Mclean
(@ZXena_Mclean) reported
from
Ealing, England
@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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Mark Moriarty
(@MoriartyMark) reported
from
Merton, England
@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Scott
(@Breaking70Bars) reported
@virginmedia Am currently with sky and they are bad for WiFi, especially during late night.
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🦔🦊Johnny1983 🦝🐱 #VirginmediaCustomer
(@JohnnyDude1983) reported
@virginmedia Morning. Broadband went down in Manchester. Area 21 Radcliffe Bury. What was the fault. It was down until I woke at 0735 and rebooted my superhub 3 🙁. When I phoned your broadband fault team. Andy said it will be down until 0020. He said it was on cat 2 urgency.
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Danielle
(@DalelleS) reported
Can anyone please help point me in the direction of a decent internet provider, I literally cannot cope with @virginmedia anymore. PLEASE I AM DESPERATE FOR AT LEAST ONE STABLE CONNECTION IN MY LIFE #bestinternetprovider #virginmedia #help
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Kate Morley
(@KateBeaRubi) reported
So after being totally screwed over by @virginmedia we’ve signed with another company. They can’t get us online for 10 days, so any ideas as to how we can temporarily hotspot to get Wi-fi? We tried #BT- they took our money, but the service didn’t work. All ideas cv welcome!
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Ross H-S
(@rossHS) reported
@virginmedia please tell me I’m not about to have ANOTHER whole day with an intermittent internet connection? What has happened to Virgin? Used to be great for broadband, now I wouldn’t recommend you to my worst enemy. On the verge of cancelling the lot 😡
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Kate Morley
(@KateBeaRubi) reported
So after being totally screwed over by @virginmedia we’ve signed with another company. They can’t get us online for 10 days, so any ideas as to how we can temporarily hotspot to get Wi-fi? We tried #BT- they took our money, but the service didn’t work. All ideas welcome!
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Woody I.J
(@Woodij_) reported
@virginmedia Day ******* 60! @virginmedia don’t ******* reply with the generic ****. Answer these: Why am I paying £45pm for 100mbps and getting this ****? What are you going to do about reimbursing my loss of earnings/having to use mobile data?
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Dean Ayass 💙
(@DeanAyass) reported
My Internet connection is sort of back but is so slow that I can't stream #WrestleMania on the Network. Thanks @virginmedia for ruining WrestleMania for me!
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Simon Wickham
(@JudoSamuraiGBR) reported
@bt_uk My wife has text to say you are coming to install fibre optic on the 21st April, Now the issue is we gave not enquired or requested Internet with you? A check on our credit report shows you searched! Why we do not want it, nor do we want to move fro @virginmedia
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Gabi 🌟
(@zaydan03) reported
Virgin Media. Why are you being so **** right now? I’m tryna watch the Nets game and this is how you doing me😭