Virgin Media Outage Report in Kensington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Walton-on-Thames, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 14 minutes ago |
|
Hammersmith
|
Wi-fi | 23 minutes ago |
|
London
|
Internet | 43 minutes ago |
|
Hammersmith
|
Total Blackout | 46 minutes ago |
|
London
|
Total Blackout | 54 minutes ago |
|
London
|
Internet | 1 hour ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Pretty (@pretty_gd) reported from Harrow Weald, England@virginmedia is da worst for internet ever! Every week there’s a problem. Been off since 4pm kmt
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Over a week to fix it seems ridiculous
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Hannah Dodd (@hdoddles) reported from Merton, England@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Andyy 🇪🇺 (@andyyoung2) reported from Wandsworth, EnglandHi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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simonstebbing (@simonstebbing) reported from Bushey Heath, EnglandAmusement of the day. Call Virgin’s senior technical support line. You can’t write this stuff!!! 0800 052 5738 @virginmedia #stillnowifi #fail
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
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The silver goat 🐐 (@groovyblueshed) reported from Enfield Lock, England@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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tilak😎 (@tilak2) reported from Richmond, England@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Stan Braganza (@sbraganza) reported from Barnet, England@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
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Del 🌈 (@derrickca) reported from Croydon, EnglandNow going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James (@NiffudSemaj) reported@virginmedia I have been trying to contact someone in support regarding my bill for weeks now but am unable to get through on 0345 454 1111. I have also tried using chat but get delayed replies. Help!!!
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Kerami Roberts (@moKsEsRyAcMoIw) reported@virginmedia Internet going on and off all morning 😔 Please help guys. Ask for my phone number and call me. Im on the phone a second time trying tk get through. Im disabled. This is how I keep in contact with the outside world. My daughter is having a nightmare doing remote learning...
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Joshua Roberts (@DJJoshuaRoberts) reported@virginmedia It’s Monday afternoon and my @virginmedia internet has stopped working again 🙄 Seriously guys, this is one shoddy service.
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Sarah Canning (@SarahCanning19) reported@virginmedia I need to speak to someone. I have exhausted all online forums and troubleshooted many times. I need an engineer to come and see what the problem is this week or I will be looking elsewhere for broadband.
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Dayo Adepoju (@wavieraxe) reported@virginmedia Been having intermittent connection issues with my broadband all weekend and now it's Monday and I can't do any work or get kids on zoom classes, calls aren't going through. Please Virgin what is going on?!
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Georgina (@georgina_jgr) reported@virginmedia upload speed is down to 1-2 mbps again, its always on weekdays, picks up around 8pm however it isnt good enough as i stream, i had an engineer come sunday who couldnt do anything bc the internet works decent on weekends. Need help asap
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zahra (@zahrasagir04) reported@virginmedia Done the service check and it says no known issues but my internet is up and down
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nicola crane (@nicolacrane1) reported@virginmedia can I please have some action to my complaint 81482_2181 I can’t log on online as I am not a customer any more . Resolution promised 4 months ago and bad debt still on my credit report
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Helen Stephanie (@enchanted1966) reported@virginmedia @IsabellaLibrand Dont bother Isabella. They asked me this yesterday and nit heard from the again since. Communication from them is appalling. Time to go to the @financialombuds I think as paying for a bad service
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Mark Finer (@finastokie) reported@virginmedia how do I cancel my subscription