Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Hackney, Hammersmith, Waltham Forest, Southwark, Croydon, Ealing, Southall, Watford, Richmond, Newham, City of London, Paddington and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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MrMystical
(@Tunjihi_MCFC) reported
from
Tottenham, England
@virginmedia what is your customer service email address
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Tony Way - Bloke off the telly (+Films)
(@tonypaulway) reported
from
Hackney, England
@profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
And although operative insists there is no local issue, 5 people in my street have no @virginmedia
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Nikhil Saglani
(@Nikhil_Saglani) reported
from
Barnet, England
@virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Scott Brindley
(@scottyboy1973) reported
from
Stratford, England
@BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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Reo
(@TheLostArsenal) reported
from
Tottenham, England
Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue
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Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TrishBL 🎪🇪🇺 #FBPE 🇫🇷
(@trish_bl) reported
@islamicpash @virginmedia Last time mine went down it was reinstated a few hours earlier than they initially said. Fingers crossed, they'll sort if sooner.
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Clive Bentley
(@CliveBentley) reported
@virginmedia @virginmedia please follow this thread and then try and justify me paying you ever again for your shitshow of a service!!!!!!!
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Alan #IStandWithCorbyn
(@AngelfireAlan) reported
@islamicpash @virginmedia I've been with Virgin media since they were NTL (before they were bought by virgin) and I have some real horror stories. What shocks me the most is their complete lack of customer focus or customer care.
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John Loxy
(@JohnLoxy) reported
@virginmedia, I'm trying to report a fault on my dad's TV service. The online help, after the troubleshooting steps, tells me to ring up. I've been on hold for 44 minutes so far. Do you know the current wait time please? I rang last night at 20:25 but it didn't get answered.
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Ozzie
(@arnica1066) reported
Virgin media Now u people are taking my. Money monthly, u sent a engineer round here who couldn't even split the network, and I know how to do it. Shame on you. So after Christmas, I will stop paying, and find another provider. You virgin can always take me to court.
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Avipaul
(@avipaul) reported
@virginmedia It's still up and down, unfortunately.
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Phil Wickwar
(@01Wickers) reported
@virginmedia Oh hi Yes Said 1800h today moved to 10am tmrw which no doubt will move again. 7 hours today trying to inform you of issue no one would listen . Please give me details as want to lodge official complaint as this is beyond awful
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GrumpPot 😷
(@grumppot) reported
@virginmedia It would be a good start if I could actually get through to your customer service. I have already been on the forums to research the problem but if you're telling me this is basically your online customer service, then I will raise the issue there. It shouldn't be this difficult.
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Paul Marsden
(@paul_marsden87) reported
@ChadWeather @virginmedia Get sky broadband I've had it for years and its never once gone off. My mum has EE and she forever has problems and there suppose to be the best network 🤔
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GrumpPot 😷
(@grumppot) reported
@virginmedia That's all well and good but I'm paying for a service from you, and then what exactly should I do when I read that a particular solution may work - call you back (if possible) and tell you what you should be doing?! I've already been told my TiVo should be replaced...