Virgin Media outages and service status in Kensington, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kensington, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and E-mail.
- The most recent signal from this area was received Jul 26, 9:12 AM GMT+1.
- Internet (65%)
- Total Blackout (14%)
- E-mail (8%)
- Wi-fi (7%)
- TV (5%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 27: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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TV | 2 days ago |
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Hammersmith
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Internet | 2 days ago |
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Hammersmith
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Internet | 3 days ago |
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Hammersmith
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Internet | 3 days ago |
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Hammersmith
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Internet | 4 days ago |
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Hammersmith
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Internet | 4 days ago |
Nearby cities with recent reports
18 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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shoegal (@Marshall5Sharon) reported from Kensington, England@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
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MarcHayo (@markhayo) reported from Kensington, EnglandWell done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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William (@wpcastile) reported from Paddington, England@jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!
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🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, EnglandAnyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Dino (@dianaziedina) reported from Kensington, England@virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑
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Foodwise Woman (@FoodwiseWomen) reported from Kensington, EnglandI’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Nesli Shafak (@NesliShafak) reported from Kensington, England@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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craig crawford (@craiginmotion) reported from Kensington, England@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Al of hereford (@al_hereford) reported from Kensington, England@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, EnglandIn the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻
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Nick ****** (@nickhooker) reported from Kensington, England@virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!
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Robbie_Spice (@RobbieSpice89) reported from Paddington, EnglandSo after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Bignell (@NothingLane) reported@trapdoor456 @virginmedia Nope, but much the same story. Dumped useless Virgin years ago. Now with @zeninternet. Once you start a contract, the price NEVER increases. They're a UK company, so absolutely no overseas call centres and the tech service has been first class.
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Kakistocracysucks (@AR59446899) reported@Rugby_Scoop @virginmedia Agreed, as a Bok supporter,when we crunched them half to death last November they started to call for scrumming laws to be changed,good to see that the ABs are back,looking forward to a tough series now…just get rid of that **** Ben Smith he’s giving AB rugby a bad name.
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Peter mcclurg (@peter_mcclurg) reportedWhy are you managing the worst levels of service. Utterly shambolic. Frustrating and embarrassing. I look forward to the next fine being enough to get you to treat customers as customers in the future. Just spent 45 minutes begging for a service engineer to come. @virginmedia
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Sophie (@sophm108) reported@virginmedia @virginmedia - still not working and no response other than fake virgin accounts. Please can you advise. We will be cancelling the contract next month when it expires.
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UAVHive (@UAVHive) reported@Edeaulx @virginmedia Having worked in telecoms I can vouch for the fact that Virgin Media's customer service is atrocious and I'd argue is the worst in the industry. I would never be a customer of theirs ever again.
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Adam Spooner (@aspoone2) reported@virginmedia what an awful service New customer and already regretting it Virgin cancelled previous service 3 days in, 2 visits and 3rd booked but still no broadband What a shambles
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Michelle Wright (@EDsetMefree) reported@virginmedia been with you ever since you were ntlworld, you recently changed my phone to digital with back up emergency phone, the engineer didn’t take my disability into account, has put my phone where I can’t even get to it, impossible to get through to you as you cut the call before connecting, your now not giving me the service I am paying for and in breach of contract, so I am going to cancel my direct debit for all services including tv
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John deakins (@Deaks_uk) reported@virginmedia I am trying to get hold of someone to help but I can’t get any support
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Elaine McIntyre (@Elycat) reportedIs @virginmedia down in G40 area? Been without internet now for 2hours @status_is_down
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Mikey Molfessis (@mikey_mol) reported@virginmedia And you make it difficult to log a ticket. I called I. And your consultants say “we are aware of an issue” and leave it at that @Ofcom