Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Poplar, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 1 hour ago |
|
London
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 5 hours ago |
|
London
|
Wi-fi | 10 hours ago |
|
London
|
Internet | 11 hours ago |
|
Poplar
|
Internet | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ollie Toogood (@OllieToogood) reported from Islington, England@virginmedia Question: Why is your customer service so awful?
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Andy Shemilt (@andyshem) reported from Eltham, England@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Rita Gulrajani ⫩ (@rita_gul) reported from Enfield Lock, England@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Gary Gilligan #BLM #FreeNazanin #GTTO #3.5% (@garygilligan) reported from Harrow Weald, England@virginmedia I never lost connection to the router. The status said "Connected, no internet".
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Andy Shemilt (@andyshem) reported from Eltham, England@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
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Harrison's Deli (@HarrisonsDeli) reported from Ealing, England@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, EnglandI upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Gabriella d'Aprano (@GabsdAprano) reported from Esher, England@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Andy Shemilt (@andyshem) reported from Eltham, England@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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Criney The Duchess of Brixton🧚🏾♀️ (@CrineyInsalata) reported from Hounslow, EnglandI know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Callum Douglas (@TheDougsterr) reportedSeriously how bad is @virginmedia for everything atm
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Brian (@bampotto) reported@virginmedia I was supposed to receive a call from an engineer today, but got nothing. This is a problem that has been going on for days, and through countless customer service phone calls. I’m not putting up with this much longer.
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Gordon (@gordonm25443977) reported@FreedomCitizen1 @minxyme72 I just left virgin media 2 weeks ago as they wouldn't give me the same deal they will give new customers. Been with them since telewest. Can't beat the speed of thier service but £100 a month is too much. Will rejoin on contract renewal date.
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Cathy Dabrowski (@cathydab) reported@virginmedia trying to resolve issue with my elderly parents phone line all day - just spoken to yet another person who had the temerity to ask if they lived in a forest as they have no mobile phone signal as an alternative to the fixed phone line & then put phone down on us?
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Suzanne (@SooZCreamcheese) reported@virginmedia I was told that there were improvement works in my area, which would be completed mid-Feb. Our internet is up and down like a yo-yo. Any date you can give me when the situation will improve?
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Glen Dickson (@Driftinuphill) reportedVirgin Media using Covid as excuse to maximize profits. Long waiting times common, less staff on no doubt. As if their customer service advisors in some 3rd world country are going to teleport into your lounge. Go online is the mantra. If your box is kaput online doesn't help!
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Clare Fiona (@clarefiona22) reported@virginmedia @Ash_spurs Out of interest- has this been resolved? I’ve got the same issue, same lights on hub and it’s making WFH impossible!! So frustrated and being led round and round in circles online. Can’t book an engineer and customer service closed while I’m on hold! @Ofcom any advice?
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Farhan 💙🇬🇧 (@sfali22) reported@virginmedia still getting poor speeds. No time to ring helpdesk and stay on phone for 1 hours. Please help
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Clare Fiona (@clarefiona22) reported@Ash_spurs @virginmedia @Ofcom Just managed to speak to someone by calling from my mobile rather than landline. Apparently their systems are down so even if you get through, they’ll tell you to call back tomorrow. Not great. Said keep rebooting to see if the problem has resolved. Close at 10 though not 8
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Wilbo (@TheRealWilbo) reported@virginmedia I have added my issue to your support website, this was done several weeks ago now, it seems no one has even looked at it. I have now reported it by phone after waiting for over 1 hour.