Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/21/2026 09:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Kensington, London, Twickenham, Camden Town, City of Westminster, Croydon, Hackney, Hampstead, Harringay, Poplar, Southwark, Wembley, Waltham Forest, Southall and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomKensington Wi-fi
United KingdomLondon Wi-fi
United KingdomTwickenham Internet
United KingdomCamden Town Internet
United KingdomLondon E-mail
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

  • 71_sepe Sepe_71 (@71_sepe) reported from Bromley, England

    @aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!

  • benrobart 「Ben Ⓥ」 (@benrobart) reported from Hammersmith, England

    @virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.

  • persianuk2017 Hadi Taheri (@persianuk2017) reported from City of London, England

    @virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse

  • chippers34 Lloyd-A-Tron (@chippers34) reported from Wandsworth, England

    @virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia All working now but customer service has been a nightmare

  • OnePavedCourt One Paved Court (@OnePavedCourt) reported from Richmond, England

    @virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen

  • annikaallen Annika Allen (@annikaallen) reported from London, England

    @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

  • alansbrown alan brown (@alansbrown) reported from Hackney, England

    @virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(

  • sweetbriar49 Jonathan Blake (@sweetbriar49) reported from Lambeth, England

    @virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you

  • davidjoneshome DJ (@davidjoneshome) reported from Wandsworth, England

    @virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!

  • alansbrown alan brown (@alansbrown) reported from Hackney, England

    @virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

  • oprahwinfrey420 Edin Imsirovic (@oprahwinfrey420) reported from Wandsworth, England

    @virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!

  • eatsruns Sarah (@eatsruns) reported from Tottenham, England

    @Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia cheap labour in Bangalore = terrible customer service ..

  • Emma_Campaigner Emma (@Emma_Campaigner) reported from Lambeth, England

    @virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue

  • Dean_Pallant Dean Pallant (@Dean_Pallant) reported from Lambeth, England

    @ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LizBeno Liz Bennett (@LizBeno) reported

    @virginmedia Well that went well... I waited and when someone finally answered they put the phone down!!!

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported

    @virginmedia I went via your auto bot , as I could not get a line by any phone to your help desk Up to four hour wait forecast via text . Which is not satisfactory as your engineer cut off my phone and my neighbour who also can’t get through to your help desk.

  • jeff20six Jeff Halls (@jeff20six) reported

    @virginmedia I cannot get in contact with anyone! Your message service isn’t working, your phones are constantly putting me on hold for over an hour and my internet is down so I can’t log into my account. What next?? I’d really like to lodge a complaint but no idea how. Would it get dealt wit

  • stuartb67 Stuart Bishop (@stuartb67) reported

    @virginmedia and here we go again. With everyone working from home, you *really* need to get your act together. (And yes, I’ve checked the service status, and yes, you’re down again...)

  • Georgieeax Gemini G (@Georgieeax) reported

    @virginmedia Cancel it on his behalf? I know the account number, contract details, just not any of the passwords she set up thanks

  • phihom Phil (@phihom) reported

    @virginmedia on with the message us part of the website since yesterday 1st wait for a reply was 4 hours , that person passed me to the tech team they said to wait on the chat and they would respond finally someone asked how they could help at 9am today I responded nothing since then

  • MikeWhitnall Mike Whitnall (@MikeWhitnall) reported

    @virginmedia hi im currently with sky and the Internet is biblically rubbish , my girlfriend was with virgin but left because i said sky was better , big mistake , are there any offers on that would get me out of my contract with sky you could help with?

  • Moomin99576229 Moomin 🦁 🇪🇺🇬🇧💙UTFV (@Moomin99576229) reported

    2 hours on the phone to @virginmedia , if you’ve got any other choice of internet provider, do yourself a favour and use that instead. Shocking/nonexistent customer service. Very good at processing my monthly payment though.

  • HKMJPatel Himesh Patel (@HKMJPatel) reported

    @virginmedia Why is your number 0345 454 1000 not working?? I've tried from both my virgin media landline, and from my 3 mobile. In both cases, it fails to connect.

  • Jerbla Jeremy B (@Jerbla) reported

    @virginmedia What’s going on. No service in OX2 for over an hour now