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Virgin Media outages and service status in Kensington, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Kensington, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 19, 6:14 AM GMT+1.
  • 63% Internet (63%)
  • 18% Total Blackout (18%)
  • 10% Wi-fi (10%)
  • 7% E-mail (7%)
  • 3% TV (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.

CityProblem TypeReport Time
Hammersmith Internet 15 hours ago
Hammersmith Internet 19 hours ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago

Nearby cities with recent reports

Hammersmith

34 recent signals

15 hours ago

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • nizbit
    Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

  • cordellcampbell
    Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • Chihao
    Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • wpcastile
    William (@wpcastile) reported from Paddington, England

    @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

  • josethepotter
    Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

  • pepemac27
    Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England

    @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

  • hdl_dl
    helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • PeteAustin_
    Pete Austin (@PeteAustin_) reported from Kensington, England

    @virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • globalbribri
    Brigitte RicouBellan (@globalbribri) reported from Paddington, England

    Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • ImaginaryCard
    MOMO (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

  • Anthony_Lonres
    Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

  • WoleAdesemoye
    Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

  • andreas_krieg
    Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesf61
    James Ferris (@jamesf61) reported

    @virginmedia Could you get any worse? 3 weeks of no reliable broadband. Customer service suggesting i cancel because they don't know when it will be fixed. Pathetic.

  • sephiroth17181
    Seph (@sephiroth17181) reported

    sick to death of @virginmedia and their ****** service and customer service... i pay £56 a month for internet and for the past 3 weeks it has become so intermittent i wouldnt even call it a connection, and they refuse to do anything about it "reboot router" STILL DONT WORK!!

  • treblewinners99
    laura myers (@treblewinners99) reported

    @Simon_Whale @virginmedia Cancel your card !!!

  • derinzydennis
    Paul E Dennis (@derinzydennis) reported

    @virginmedia struggling to log into my account. Wanting to watch the golf on sky. Can you help? The account name and password are correct but it says I’m not connected to the internet - which I am.

  • lipglossaddict
    Edgar Hans (@lipglossaddict) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @SkyLive_TV8k offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • lovesdaxies
    Daxie mum. (@lovesdaxies) reported

    @Simon_Whale @virginmedia We and my Mum both had exactly the same issue with EE snd I’ve heard others with same from Skye. They say they’ve sent the packaging but don’t until you phone to complain.

  • GeekyHairy
    GeekyHairyBestia (@GeekyHairy) reported

    @virginmedia is your new ploy to get people to use your mobile device then provide the worse broadband on the market that don’t even fully work 50% of the time so customers have to give you more money for mobile data. This handset never leaves the house and every month same issue

  • james_mockford_
    James Mockford (@james_mockford_) reported

    @Simon_Whale @virginmedia Had a similar issue with EE/BT. Sent the faulty router back but they argued I never sent it back… continued to charge me for over 6 months. After complaining they opened an investigation, admitted they lost it and they did eventually send me a cheque for £400 😎

  • mattdoctorwho74
    Matt 💙 (@mattdoctorwho74) reported

    Stream box is terrible claims be 4k, picture, colours, duller than 1988 vhs channels, chip obviously yrs behind, thats tv pulled out now, no rewind tv surely no one would pay £15 pm for sky entertainment when sky entertainment and kids is £3.99 on @NOW @virginmedia

  • UFinlay33392
    Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported

    @virginmedia @Dudley1uk How we supposed to register for compensation when your stupid site and service doesn't even work properly to register a complaint? Pathetic in not ringing you so you can. Charge me £1.50 that I won't get back.