Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 01/20/2026 08:40

January 20: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Wembley, Hampstead, Southall, Camden Town, Mitcham, City of Westminster, City of London, Stepney, Hammersmith, Bromley, Croydon and Watford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Total Blackout
United KingdomWembley Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • leigh_jacqui Junojac (@leigh_jacqui) reported from Enfield Lock, England

    @virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • tobyeverett14 Toby Everett (@tobyeverett14) reported from Wandsworth, England

    @virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • feldmannews Mitchell Feldman (@feldmannews) reported from Bushey Heath, England

    @virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • PopePower William Pope (@PopePower) reported from Harrow Weald, England

    @virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

  • Luke_Arch3r Luke Archer (@Luke_Arch3r) reported from Camden Town, England

    Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!

  • prashthambi Prash (@prashthambi) reported from City of London, England

    @virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer

  • mistergrainger Robin (@mistergrainger) reported from Brentford, England

    @virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

  • nickgusset Nick (@nickgusset) reported from Bromley, England

    @Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2

  • andryt1981 Andry T (@andryt1981) reported from Enfield Lock, England

    @virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • victoriabl12 victoria_bl (@victoriabl12) reported

    @virginmedia we had no service since 15:00 yesterday! Central London. Service checker shows that issue should have been fixed by now 10:00am! I cannot work. Shambles

  • bjsboyce Ben Boyce (@bjsboyce) reported

    @virginmedia Obviously not... Still not working, btw.

  • MichaelC70 Michael Crowther (@MichaelC70) reported

    @virginmedia I’m trying to buy a new mobile phone online but finding it difficult ... existing customer want need a new contract want to keep my number .. asking me to call ..?

  • queenie64339913 Researcher (@queenie64339913) reported

    @virginmedia I appreciate your quick response but there is never any different advice other than testing the router or reset.

  • dohkell Brown. (@dohkell) reported

    @Taimoor05435737 @virginmedia If after waiting for a long time and then going through crazy checks which will be asked for again, we get through to a call centre and speak to a person who has never actually used VM. It's a crazy set up, but cheap I suspect. Total waste if time

  • MonkeyBullocks Matt Bullock (@MonkeyBullocks) reported

    @virginmedia I have a customer support query about your customer support. I'm an "active customer" who never received any equipment (router, etc.), should the Pre-Install Team be responsible for helping me, or someone else? I get different answers depending on the department!

  • DanBarl02044786 Dan Barlow (@DanBarl02044786) reported

    @virginmedia it's still open. Web chat team has said they will arrange a call back in 24 hours. Sorry I was expecting this call 15 days ago. Still don't believe this has been passed back to to complaints department for then to contact me. Can you help on this matter before I go to the CISAS

  • AlisonYoga2 AlisonYoga2join a Union (@AlisonYoga2) reported

    Watch out people ! Ex customer of @virginmedia but sent a letter 'as rquested' filthy company so be aware

  • mikemogs_8 🏆🏆🏆 Mike mogs * 🏆🏆🏆 (@mikemogs_8) reported

    @markrj @virginmedia Android phones x3, amazon firesticks x3 xbox, pc which rarely used and normally off, amazon echo x2. The problems are sporadic, I can have a phone next to me working but android tablet buffering and saying no Internet. Its driving me crazy. Ffs

  • Galhered Graham Jennings (@Galhered) reported

    What is wrong with @virginmedia ? I have raised complaints and get no calls only "we tried to call you" and they clearly have not! The 1gig broadband is a joke. They cant support their latest Hub and help is unhelpful!