Virgin Media outages and service status in Kensington, England

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Paddington, Greater London, Kensington, and Fulham.

City	Problem Type	Report Time
Hammersmith	Wi-fi	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Wi-fi	2 days ago
Hammersmith	Wi-fi	2 days ago
Hammersmith	TV	3 days ago
Hammersmith	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 3 minutes ago from Kensington, England

  @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 4 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Jose Carvalho (@josethepotter) reported 6 minutes ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  Al of hereford (@al_hereford) reported 7 minutes ago from Kensington, England

  @virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.

• 
  Hanieh Vidmar (@haniehvidmar) reported 7 minutes ago from Paddington, England

  @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

• 
  Anthony Payne (@Anthony_Lonres) reported 13 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  raesnothere (@raesnothere1) reported 16 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  Ralph E. Herrera (@REHerrera) reported 18 minutes ago from Kensington, England

  @virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

• 
  Nizbit LFC* (@nizbit) reported 21 minutes ago from Kensington, England

  @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

• 
  Mo-Mo (@ImaginaryCard) reported 38 minutes ago from Hammersmith, England

  @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

• 
  Gabor (@GaborPfalzer) reported 38 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

• 
  Kitty Poole (@KittyPoole) reported 39 minutes ago from Kensington, England

  @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

• 
  Niamh Wimperis (@WimperisDesigns) reported 39 minutes ago from Hammersmith, England

  @virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.

• 
  reme campos (@remecampos) reported 44 minutes ago from Kensington, England

  @virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11

• 
  reme campos (@remecampos) reported 45 minutes ago from Kensington, England

  @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

• 
  reme campos (@remecampos) reported 45 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  Asad Moghal (@AsadMoghal) reported 48 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  Mo-Mo (@ImaginaryCard) reported 48 minutes ago from Hammersmith, England

  @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

• 
  Gabriela Lungu (@GabrielaLungu) reported 53 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Alan Hodge (@hodgie_hd) reported 57 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Smith (@rickysmith1965) reported 4 minutes ago

  @ClearlyOptional @virginmedia I have the same date for resolution, that will mean a full week without Internet service or any of the other services I pay for.

• 
  entrustTMF (@entrustTMF) reported 8 minutes ago

  On day 8 with no broadband from @virginmedia the engineer has finally fixed it INFURIATINGLY he informed me that the service was shut off at the cabinet due to "noise" from the property that was affecting other users back on 21/4! Said he was astonished I hadn't been informed🤬

• 
  Aaron Hardy (@AaronHardy1994) reported 8 minutes ago

  @whooithVT I pay that for half of that, damn virgin media

• 
  1965 Blue 1878 (@noimspartakus) reported 8 minutes ago

  @virginmedia trying to contact customer services but your system wont recognise my acct no, absolute joke!!!!!

• 
  Monique Bissell (@Neek49) reported 9 minutes ago

  @virginmedia our internet has been down for two weeks. Not ‘intermittent’ not ‘freezing now and then’. It is Off. Kaput. Noncompliant. DEAD. You keep saying that you will resolve it but we haven’t even been told what the problem is. With tears in my eyes, PLEASE FIX IT!! Please!

• 
  dave towers (@daveyt1979) reported 11 minutes ago

  @virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!

• 
  Gibbodive (@gibbodive) reported 13 minutes ago

  @entrustTMF @virginmedia BT are woeful too. Over 20 years of misery at 2 different premises. Starlink now - exceptional in every way except for one 3hr occasion with a world wide outage. AMZN also getting into satellite broadband soon. US extreme tech beating UK cables buried in the ground !

• 
  Monique Bissell (@Neek49) reported 15 minutes ago

  @virginmedia I understand, however your estimates keep extending without any end in sight. We don’t get this service for free. We pay for it. At what point do you let us know that it is broken beyond repair and we should move on. I can handle us breaking up for good, promise

• 
  Greg O'Connell (Two jabs) (@Gregster29) reported 15 minutes ago

  @virginmedia All I'd like to know is if 2Gb fibre is available for my postcode. The website says yes, Customer service says no. So which is it?

• 
  Big Ape (@keithman45) reported 15 minutes ago

  @virginmedia @Oxford_Life Yep, same experience. Upgraded to 360, error messages, engineer fitted new box...different error messages. Called 150 Friday to be told it's be fixed remotely by 2nd line... still not working properly. . Looks like another call needed