Virgin Media Outage Report in Kensington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kensington come from postal codes W8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, London, Southwark, Poplar, City of London, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney
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Internet | 35 minutes ago |
|
Hammersmith
|
Total Blackout | 46 minutes ago |
|
London
|
Internet | 3 hours ago |
|
London
|
TV | 5 hours ago |
|
Southwark
|
Internet | 12 hours ago |
|
Poplar
|
Internet | 13 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Louis Houghton (@Louisblack) reported from Croydon, England@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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Lambertus Cornelius (@lambertusc) reported from Merton, England@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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Scott Brindley (@scottyboy1973) reported from Poplar, England@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, EnglandAfter finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Aubrey Davis (@aubreydav1s) reported from Ilford, England@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Madhan (@followcbv) reported from Richmond, England@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Rose Cooney (@rosecherished) reported from Bromley, England@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, EnglandI love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Shivz Belle (@ShivzBelle) reported from Merton, England15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Clare Foran (@clarecloggs30) reported from Hillingdon, England@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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Keith Bursnall (@KeithBursnall) reported from London, England@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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Felicity Bainbridge (@FelicityJBee) reported from Poplar, EnglandDisgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail
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Adam Gray (@agrayphoto) reported from Croydon, EnglandThe @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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2 Mummies & A Baby (@baby2mummies) reported from Merton, England@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Holly Christie (@Holly_Christie) reported from Walthamstow, England@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
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Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Louis Houghton (@Louisblack) reported from Wandsworth, England@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wes Barrett (@Wesroy) reported@virginmedia No, as I said, I waited an hour and half to get into chat to be told I had to call, I was at work, now bathing the kids and have a life other than talking to Virgin for changing something which has messed up my life as Voda signal is dump where I live, so I’m missing calls etc.
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Sinead Daly (@ruby_tuesday101) reported@virginmedia any issues with internet coverage in FK6 area? Tried to reboot hub twice so thinking it’s external issue?
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Jayne (@jayniecakes) reported@virginmedia I will need your wifi still on 24 Feb, so what would be the correct date on which I should give you may 30 days notice to cancel your services please?
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Wes Barrett (@Wesroy) reported@virginmedia In fairness I could have saved you guys sending a sim out and Apple replacing my handset and all the mess that creates, if you had said you had gotten into bed with Voda, rather than not telling your customers! I get it, you guys can’t help! No need to reply again!
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andyspudda (@AndySpudda) reported@virginmedia A decent spec pc, a mid range phone, an up to date smart TV and all other modern devices. Router is crap, give us a hub 4 at least? 3 year servant begging!
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Tessa Reed (@Reed1998Tessa) reported@virginmedia shocking increase of prices received today. Been on the phone waiting for half an hour (so far) as we spoke to someone who can't help. Puts us through saying they are extremely busy, and yes in a queue. But need to speak to someone NOW @virginmedia
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Lyndsey Flenley (@lyndseymanderso) reported@virginmedia Seriously!? You can't keep the broadband service running for 24 hours and you want to increase your prices!?
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Mick (@MickyLeast) reported@DrummerSuperman @virginmedia Lucky fellow, I was put through to two people after an hour on hold, assured I was going through to customer services to cancel, then cut off.
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NatJon14 (@Jon14Nat) reported@Betohemio85 @virginmedia I'm literally having same issue three times iv tried calling 1hour each time phone line goes dead after 1hour 🤬🤬🤬🤬
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Sean (@Sean_Classic) reported@virginmedia I've spent over an hour on the phone trying to get through to you. I've used online chat and I've tweeted you twice. No answer on the phone. Live chat doesn't work and I was told I have to wait 4 hours for a reply and you won't respond to my tweets. Why?