Virgin Media outages and service status in Kensington, England
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Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Kensington, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 23, 6:56 PM GMT+1.
- Internet (51%)
- Wi-fi (21%)
- Total Blackout (11%)
- E-mail (9%)
- TV (8%)
The latest reports from users having issues in Kensington come from postal codes W11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Greater London, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 4 hours ago |
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Hammersmith
|
Internet | 9 hours ago |
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Hammersmith
|
Internet | 13 hours ago |
|
Hammersmith
|
Total Blackout | 16 hours ago |
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Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
2 days ago |
Nearby cities with recent reports
21 recent signals
Community Discussion
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Dino (@dianaziedina) reported from Kensington, England@virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia second time this week, an outage in W8. Get it together
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, I need assistance and I have not been able to contact the service
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lewis genney (@lewisgenney) reported from Kensington, England@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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Brigitte RicouBellan (@globalbribri) reported from Paddington, EnglandVirgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Asad Moghal (@AsadMoghal) reported from Kensington, EnglandWhy does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Alan Hodge (@hodgie_hd) reported from Kensington, England@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Robbie_Spice (@RobbieSpice89) reported from Paddington, EnglandSo after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Alex Balfour (@adbalfour) reported from Kensington, England@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Pete Austin (@PeteAustin_) reported from Kensington, England@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Anthony Payne (@Anthony_Lonres) reported from Kensington, EnglandTo all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Nesli Shafak (@NesliShafak) reported from Kensington, England@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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Adrian Malaiet (@malaiet) reported from Hammersmith, England@virginmedia worst internet provider in UK, appalling service
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Gabor (@GaborPfalzer) reported from Kensington, England@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gill 🇬🇧 🏴 🩵 (@GillGRobs) reported@virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible
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v (@PaulWes15396579) reported@MRWayneLaws @virginmedia @VirginMediaCorp the misery i’ve had the last year , damaged my rating [their fault], arrogant customer service , i paid 9 months to get out early , still getting hassle . i feel your pain , just bullies
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RosyPosy 🌹 (@RosyPosy_kitteh) reported@IamCarrieagain @virginmedia .@virginmedia truly shame on you, do you realise how difficult it is for disabled people to be without the internet, unbelievably bad practice, and after the difficult time you also gave to my elderly Mum I’m glad not to be a customer too, if this is the way you provide a service.
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Paul Phillips (@tiger20004) reported@nufcrichys If you are a Virgin Media customer, all three finals are free on Channel 526; no HBO or TNT subscription is needed.
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Maggie N (@MAGGINED) reported@virginmedia Hey @virginmedia I have been unable to use my tv play back services and play any recorded programmes for almost a week. The service check is telling me estimated fix date as 18th May - that’s 2 days ago !! What’s going on ?
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G Turnbull (@GaryTurnbull9) reported@gail_hendry @virginmedia I would be happy just to be able to speak to someone who is English and can understand me and vice-versa been with these since it was “Telewest” currently WORST SERVICE ( communications) I have EVER had signing me up for deals ( some Indian/pakastani) I don’t even want
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Patrick McCabe (@Montevidian) reported@SuzieD755164 @RTEOne @virginmedia Imagine having the mange as bad as this lady #dublincentral
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waledbinkhaled (@waledbinkhaled) reportedNo broadband is in my property for last 3?weeks. Constantly calling @virginmedia everyday and they are giving me new timeline every single time. Problem is not solved but only empty promises.
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Tracy Field (@TracyFi31470652) reported@mark_wootten try virgin media there just as bad
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Matthew Kennedy (@badcorpse) reported@Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X