Virgin Media

Virgin Media Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and W11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kensington, Greater London, England 02/08/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kensington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Harringay, Greenford, Paddington, Wembley, Poplar, Croydon, Hackney, Islington, Leyton, City of Westminster, Ilford, Newham, Wandsworth and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomHarringay Wi-fi
United KingdomLondon Internet
United KingdomGreenford Wi-fi
United KingdomPaddington Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • gizmopusskin Gail Yeats (@gizmopusskin) reported from Hillingdon, England

    @SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now

  • Marshall5Sharon baffled bint .. (@Marshall5Sharon) reported from Kensington, England

    Oh great... virgin media is down... again

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service

  • hhukradio Adam Moore (@hhukradio) reported from Walthamstow, England

    @virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom

  • davidoff1706 David Wright (@davidoff1706) reported from Hillingdon, England

    @virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.

  • minfrin Graham Leggett (@minfrin) reported from Poplar, England

    @ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.

  • PauloDisco Paulo (@PauloDisco) reported from Stratford, England

    @LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia your customer service team ARE dreadful 😡🤯

  • CnR452 Conor Reid ⚒️ (@CnR452) reported from Brentford, England

    @virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.

  • iamjdenfield James D. Enfield (@iamjdenfield) reported from Ealing, England

    @virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs

  • CiaranMcNulty Ciaran McNulty (@CiaranMcNulty) reported from Wandsworth, England

    The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!

  • roopagulati Roopa Gulati (@roopagulati) reported from Harrow Weald, England

    @virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia Yes it seems to be back. Still had such a bad experience with your customer relations. My contract is up and I scheduled to leave because of it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dani_ellex Danielle 🦒🧡 (@Dani_ellex) reported

    @virginmedia HOW MANY WAYS CAN I COMPLAIN TO YOU! I have tried every way and you just tell me you have closed my complaint as unable to contact me. You are talking total Cow Poo! You haven’t tried to call me!

  • brenden_yemm PoGo TL: 47 (@brenden_yemm) reported from Worksop, England

    @virginmedia FIX YOUR ****! WE PAY £200 A ******* MONTH FOR YOUR WIFI TO BE LIKE DOGSHIT

  • Matt48200234 Matt (@Matt48200234) reported

    @virginmedia I have replied and sent numerous emails to numerous people on your team, I have called and been told you will call back which you never do.I am fed up of having to contact and chase you for my money.I have shared everything I have with your team and no one has answers.

  • jon_duffin Jon Duffin (@jon_duffin) reported

    @virginmedia down again in BR3 1HE. Was up for about 10 mins 😩

  • simoneaxten Simone Axten (@simoneaxten) reported

    @virginmedia Yesterday I had a engineer come round 'Ade'. He was the most polite, helpful and useful engineer. Solved my immediate problem (no phoneline) He also discovered the pit (network issue) was in bad repair and reported it. What a legend

  • ScubaSarcastic SarcasticScuba (@ScubaSarcastic) reported

    @virginmedia Virgin connection down again in Belfast today. Ridiculous.

  • PatoWebbo PatoWebbo (@PatoWebbo) reported

    @virginmedia 2. already tried to obtain previously) and I had already explained to previous agent my reasons for leaving Mitchell continued to interrupt me and talk over me whilst trying to tell me that the other supplier would not meet my needs. Something I'm quite capable of

  • gabismadx gab- BLM (@gabismadx) reported

    why’s my data literally better than my wifi never ever ever get @virginmedia the worst wifi ever

  • lincslass86 Live 4now 4get forever (@lincslass86) reported

    Slow clap for @virginmedia we gave 30days notice last night as we can’t get the services at the new house. Marked it on the calendar!!!! Woke up this morning and totally been cut off everything. Told a few hours we’d be back on and still **** all. We’re paid up for the 30days.

  • lucas4ovwales Luke (@lucas4ovwales) reported

    @virginmedia 9 days later and the mobile is still unusable and missing calls, with no contact from your team. Disgraceful service - I will not be renewing as a future customer.