Virgin Media Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Hammersmith, Woodford Green, Croydon, Ilford, Southall, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hackney |
Wi-fi | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Antje Southern
(@noneybean) reported
from
Islington, England
@Devylonely @virginmedia Try and cancel if you can. Read through the review on Twitter. People can’t get through to cancel. Get another small provider who have a real phone number to call and people who can help you.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
Dear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Sunny Deo
(@sunnydeo) reported
from
Enfield Lock, England
@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Antje Southern
(@noneybean) reported
from
Islington, England
@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
Yet more #virginmedia problems in NW5 - every day this week @virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JPB
(@higs_1) reported
@virginmedia Hi, there seems to be a network issue in Belfast, is this being looked at?
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Saskia Daniel
(@hasenschneck) reported
Yes, Virgin Media is being crap today, @typejunky.
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Brian Ging
(@brianging) reported
@virginmedia So eventually I managed to cancel. Thanks for asking. I managed to get the direct number of the sales team, who got so bored of hearing my voice they put me through to cancellations.
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Gaynor Orr
(@gaynororr3) reported
@virginmedia nearly an hour on hold waiting to speak to someone to remove a service?!
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Thomas Balkizas
(@tombalky) reported
@virginmedia at which point do you consider a service level agreement for #Broadband to be breached? Half an hour a day? 2? Repeated down time? Just how bad does it need to get before you own up to your own failings? #poorservice
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Crossfire Hurricane
(@ackneylad) reported
@BertrandRustles @the_rope_again @virginmedia We've been with BT for a few years. Had minimal problems, upgraded the router a year ago and so far... Does that help?
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Ross Barber-Smith ⚡🥝
(@ElectricKiwi) reported
@virginmedia My computer is currently connected, but my phone is having issues. But often it's both that have issues, as well as other devices (intermittently).
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Sarah Lou 🥀🏳️🌈⚖️🧐🦉💛💙🎼
(@tickadiboo74) reported
@virginmedia We don’t have wired connection. Hub in different room and they refused to put a wire through. Pc is hard wired but the hub is not working. Lights flashing. It was a local issue but they say it’s fixed. It isn’t. Badly need a technician but getting one seems impossible.
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jas ⚢
(@palehunty) reported
@virginmedia Do I text explaining my problem?
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fern
(@fernhoggan) reported
@virginmedia I checked it last night when it went down and there were no issues, just tried to phone and said there were issues in my area but my neighbours are with virgin and are all fine