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Virgin Media outages and service status in Kensington, England

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Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Kensington, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Sep 2, 1:20 AM GMT+1.
  • 62% Internet (62%)
  • 22% Wi-fi (22%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 2% TV (2%)
  • 2% Phone (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Kensington, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, and Greater London.

CityProblem TypeReport Time
Hammersmith Wi-fi 6 hours ago
Hammersmith Internet 14 hours ago
Hammersmith Internet 16 hours ago
Hammersmith Wi-fi 3 days ago
Hammersmith Internet 3 days ago
Hammersmith Internet 3 days ago

Nearby cities with recent reports

Hammersmith

16 recent signals

6 hours ago

Community Discussion

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Virgin Media Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

  • barfolo1979
    Bartosz Zakrzewski (@barfolo1979) reported from Hammersmith, England

    @virginmedia @mrslooker Problem continues at E15 2BT. Any advice??

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • margarethines1
    mags (@margarethines1) reported from Kensington, England

    @virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!

  • CorpFred
    Fred D (@CorpFred) reported from Kensington, England

    @birh_trx @virginmedia Yes it is down

  • raesnothere1
    raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • AsadMoghal
    Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • nooriiiy
    Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • hdl_dl
    helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

  • nizbit
    Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

  • MissMikaSimmons
    MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • adbalfour
    Alex Balfour (@adbalfour) reported from Kensington, England

    @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • helenbaileyuk
    Helen Bailey (@helenbaileyuk) reported

    @virginmedia neither myself nor my husband have received any emails today (we have ntlworld email addresses) and even ones we've sent to ourselves from other accounts haven't come through. Is there an issue with emails?

  • andyspin
    andy spinoza (@andyspin) reported

    @virginmedia Hi we’ve been plagued by problems since you introduced the new box /software. Now it’s not showing ANY Tv! Totally shocking service. been waiting for 40 mins on the phone line. Your diagnostics show no issues but we have NO Tv- our lives taken over rebooting. Rubbish

  • BirchillsBoy
    BirchillsBoy (@BirchillsBoy) reported

    It's later this month I can put my notice in with Virgin Media. £40 a month for just broadband is too much. Speed is fast and the service has been good, but I am now running a 5G router alongside from Three at £11 a month rising to £22 next year. Similar speeds. Financial decision.

  • stephenm68
    Stephen Maddock (@stephenm68) reported

    @alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.

  • Andycave
    Andy Cave (@Andycave) reported

    @virginmedia @virginmedia And how am I supposed to check that link with my Internet still down?

  • caz_fizz
    Caz (@caz_fizz) reported

    @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

  • SuccessWLewis1
    Success W Lewis (@SuccessWLewis1) reported

    @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

  • John_Of_Eng
    John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported

    @virginmedia your app and customer service are absolutely dreadful. I only want to change a direct debit date for Christs sake.

  • JanetsEscapades
    Escape to the Garden (@JanetsEscapades) reported

    @virginmedia I have recently closed by Broadband account. I returned your equipment on 25th August 2026. I have an in-post receipt. However, your email is no reply & there is no contact phone number for customer service? I am now getting further emails about returning this!

  • AndyRFCCharman
    @andycrfc.bsky.social (@AndyRFCCharman) reported

    Just spent best part of day trying to sort out issues with @British_Airways & @virginmedia Both seem to be competing for ‘Worst Customer Service’ award although BA winning because I’m at least speaking more or less real time with a human at VM, albeit making little progress!