Virgin Media outages and service status in Kensington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 6 outage signals in the last 24 hours around Kensington, including 6 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 12, 9:26 AM GMT+1.
- Internet (60%)
- Total Blackout (19%)
- Wi-fi (9%)
- E-mail (7%)
- TV (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 12: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kensington, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greater London, and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 hours ago |
|
Hammersmith
|
Internet | 2 hours ago |
|
Hammersmith
|
Total Blackout | 14 hours ago |
|
Hammersmith
|
Wi-fi | 15 hours ago |
|
Hammersmith
|
Internet | 17 hours ago |
|
Hammersmith
|
Internet | 24 hours ago |
Nearby cities with recent reports
20 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Gabor (@GaborPfalzer) reported from Kensington, England@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
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VM (@BowTieMendoza) reported from Kensington, England@Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work
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ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, EnglandIn the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now ๐๐ป
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Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @SlimDD @virginmedia weโve got an outage in Hammersmith too.
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lewis genney (@lewisgenney) reported from Kensington, England@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, still with the problem. Broken and distorted image and audio
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reme campos (@remecampos) reported from Kensington, England@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Asad Moghal (@AsadMoghal) reported from Kensington, England@virginmedia @Big_Stylo Guys, your service page isnโt working. You need to listen to what your users are saying rather than just repeating the same response
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Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me๐๐ผ๐๐ผ
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mags (@margarethines1) reported from Kensington, England@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Anthony Payne (@Anthony_Lonres) reported from Kensington, England@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Milesfiles (@MilesMalaya) reported from Hammersmith, England@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Wolรฉ Adesemoye (@WoleAdesemoye) reported from Hammersmith, England@virginmedia is by far the worst TV, broadband and telephone service Iโve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just canโt wait to leave and go back to @SkyUK. #avoid #virginmedia
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YingHuiThe (@YingHuiThe) reported from Paddington, England@simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.
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Joseph Machtaโญโญ (@pepemac27) reported from Kensington, England@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia Thatโs my point!!! your text says youโre coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Brigitte RicouBellan (@globalbribri) reported from Paddington, EnglandVirgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faisal A. Qureshi (@f_a_q) reported@virginmedia @Stsantek Their piss poor customer service is why I left. Absolutely no respect to long time customers.
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Dr A (@thetweetslayer) reported03337331234 This is the only number on your website Its been off for more than a week What Virginmedia-esque dystopian crap customer support is this????
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keith jones (@keithdavidjones) reported@virginmedia my internet service is still down from yesterday 10/7/2026 been trying to contact you been on WhatsApp as well to be told contact you tomorrow??
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๐น๐ ๐-๐๐๐๐๐๐๐๐๐๐ฅ๐ช โ ๐ซง (@Bob_backability) reported@virginmedia why can't you sync your transmission with the terrestrial or Sky service because my neighbour is ruining these games for me. He screams like a banshee on heat 40 seconds "before" we score. #NORENG
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Dr Rajab (@RajabGhandour) reported@Stsantek @virginmedia All are same cases. They are horrible to deal with and you end up in constant loop with them!
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Kai (@housecatkai) reported@whisperwoIf @virginmedia Easily the worst damn ISP here in the UK, I donโt miss them at all ๐คข
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Robbie ๐ท (@robbieg15_) reportedInternet has gone down twice in the past 24 hours. Time to fine Virgin Media ยฃ23m again imo.
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Kerrin McIntosh ๐ (@kerbear_t) reported@Salfordoriginal @virginmedia Off since Weds and the fix only due by Monday. What kind of company is this - and we get no help or compensation.
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L.J.C. (@cheesepudding3) reported@MichelleBeckett @SkyUK @VodafoneUK Yep Virgin Media and the TV licence people - they are awful.
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Kathy Miller (@KathyMi25429227) reported@virginmedia appalling service...on hold 15 mins and counting after nighmare getting to a point where I wait! C'mon..you charge enough