Virgin Media Outage Report in Kensington, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kensington come from postal codes W11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Southwark, Paddington, Islington, Croydon, City of Westminster, Watford, City of London, Ealing, Hounslow, Hackney, Carshalton, Sutton and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Southall |
Internet | |
| Southwark |
Internet | |
| Paddington |
Internet | |
| London |
Wi-fi | |
| Islington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
-
Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@lottiebirkin @virginmedia Awful company with the worst customer service. 😬
-
Shar 💙 #IStandWithUkraine
(@sharlewis58) reported
from
Hackney, England
@virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.
-
Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
-
Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
-
Handmade by Tinni
(@ByTinni) reported
from
Ilford, England
@virginmedia Yes. Off course. No help.
-
Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
-
Little_Missy2. MA. History🐝🏴🇪🇺🌹
(@Missy_Ports) reported
from
Barnet, England
@SilentMugger @virginmedia Yes I'm shocked too, didn't think it would be this long & they best fix it as I can't work and I'm using all my mobile data to try and contact them. Really bad service.
-
Mark A. Keller
(@MarkAlexKeller) reported
from
Hillingdon, England
@ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.
-
James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
-
jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
-
Little_Missy2. MA. History🐝🏴🇪🇺🌹
(@Missy_Ports) reported
from
Barnet, England
@SilentMugger @virginmedia It's been over 24 hours now and I've now been told it will be 10am tomorrow. I'm in North London, not in the wilderness. Its shocking that there's no Internet in the city. Maybe there service is getting worse.
-
Little_Missy2. MA. History🐝🏴🇪🇺🌹
(@Missy_Ports) reported
from
Barnet, England
@SilentMugger @virginmedia Richard. don't bother. I've had various Internet providers and virgin is the worst. I've been without Internet for 23 hours and counting now and still can't get hold of anyone to help. I can't do my job and they appear to have issues all over the UK.
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Yes, we’ve all reported it and service update says fix by 4pm today. Thanks.
-
Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
-
Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
-
Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
-
David Cantwell 🇬🇧🏴🎸🏐
(@davewcantwell) reported
from
Walthamstow, England
Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Charley
(@Charley_jo1) reported
@virginmedia I have done this already I need to speak to someone urgently as my job is on the line due to virgin not working again 😡
-
Charley
(@Charley_jo1) reported
@virginmedia I have and there are no issues, why does no one answer the phone this is urgent as I am a key worker
-
Oli Grant
(@TheOliG) reported
@virginmedia the customer support just leads me back to the app. How can I speak to someone on your team? Thanks
-
Jonesy
(@Beechside) reported
@virginmedia It did, but only because I rang your sales line & demanded they put me through. As you can see from other people on this thread your Customer Care number is still not working. It’s not “busy”, it’s not got “high demand”, it’s not in use. After all this time, why?
-
Mel
(@MelanieRSmith) reported
@virginmedia Why is your customer service number not working after at least 40 mins?
-
Barrie Johnson 🏴☠️
(@BazzJohnson) reported
@virginmedia I want my contract cancelling and can’t get through to any one to do it never have I had such poor service
-
Jaimin
(@_Jaimin_) reported
@virginmedia No it seems like it's just really really slow at loading
-
Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia I will send another complaint now. I am@just trying to find out how to cancel the service through the ‘text service’
-
Allanna Murphy
(@weeallannaehm) reported
@virginmedia problems in the pa1 area of paisley. Trying to get work done and your Internet is terrible. Get it sorted.
-
Speedie Meadie
(@speediemeadie) reported
@virginmedia I’d like to cancel my virgin media contract. We are encouraged not to call the call centre so it’s left free for vulnerable customers but it is impossible to make a cancellation online. I have now been holding on the telephone for 20 minutes. I don’t know where iam in queue.