Virgin Media

Virgin Media Outage Report in Loughton, Essex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Loughton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Loughton, Essex, England 03/18/2025 05:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Loughton, Essex, England

The most recent Virgin Media outage reports came from the following cities: Harlow, Bermondsey, London, Harringay, Fulham, Paddington, Finchley, Ilford, Walthamstow, City of Westminster, Islington, Hampstead, Camden Town, Hackney and Upminster.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHarlow Internet
United KingdomBermondsey Internet
United KingdomLondon Internet
United KingdomHarringay E-mail
United KingdomFulham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Loughton, England

Latest outage, problems and issue reports in Loughton and nearby locations:

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia You choose NOW to bring down my services 😡😡😡😡

  • mihaialaci Mitzy (@mihaialaci) reported from Poplar, England

    @virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia Was fixed to discuss how I put a complaint in for compensation but guess what ?? I received no call.

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??

  • muloongo Muloongo Muchelemba (@muloongo) reported from Kensington, England

    @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

  • Richard09499442 Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia I lost all services yesterday, without warning. The automated message advised that the fault would be fixed by today! I had to go through numerous teams before I could finally get to speak to someone. This same customer support agent was supposed to call me today once the fault

  • michaelsamuels4 SA Punk (@michaelsamuels4) reported from Hackney, England

    @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

  • appariciojunior AJ (@appariciojunior) reported from East Ham, England

    Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.

  • madebycatem Cate McLaurin (@madebycatem) reported from Camden Town, England

    Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .

  • Lisboadolphin71 Lusitano71 (@Lisboadolphin71) reported from Camden Town, England

    @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

  • marionmurray13 Maz 💙 (@marionmurray13) reported from Enfield Lock, England

    @virginmedia This is the standard service received from you if you have a fault!

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.

  • scuttyoftheyard Andrew Colman (@scuttyoftheyard) reported from Ilford, England

    @virginmedia Seems like the whole area is down. Normally you warn me if works are planned, but not this time.

  • Richard09499442 Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PhilippaHSmith Philippa Althaus (@PhilippaHSmith) reported

    Appalled by @virginmedia lack of customer care.Paying for a service that is not fit for purpose #daylightrobbery

  • fonejacker123 stefanjmachnik (@fonejacker123) reported

    @virginmedia would seem there is an issue but how long do these take to fix !!!!

  • TheDarktune Craig (@TheDarktune) reported

    @virginmedia Is there an issue with the my virgin media site? I'm trying to log in but it keeps saying "Oops looks like something's gone wrong our side..." I've tried to raise a complaint but not sure if it's gone through.

  • cheney_leigh Leigh Cheney (@cheney_leigh) reported

    @virginmedia I've moved property, no issues with my home service just your customer service staff. What exactly do I have to do to speak to a manager

  • bayiusnha Aisha✨ (@bayiusnha) reported

    @ajnabiyyah @virginmedia Hope the issue gets resolved soon

  • janewalsh47 Jane Walsh (@janewalsh47) reported

    @virginmedia No they did not I am still waiting to have this sorted i am due a refund no help cannot speak to anyone and again today more money was taken

  • Bourb76 Georgina Z (@Bourb76) reported

    @virginmedia broadband has gone down, can’t check service status, the page just disappears. Checked down detector, no issues reported!! 😡😡

  • JAMESbiff JAMES DEWHURST (@JAMESbiff) reported

    @virginmedia Had my new contract cancelled. Twice. Not been informed just waited home for the new phone to arrive to finally call them to be told it isn’t coming. I then get told they should of called me least twice so when asked call log they never sent and said only rang once. It’s terrible

  • ben_smithynffc Ben Smith (@ben_smithynffc) reported

    @virginmedia No problem atleast i get a reply this time I've also replied

  • tee_444 Tina Robinson (@tee_444) reported

    @virginmedia so called and spoke with a helpful gentleman, but due to cancelling my tv package I had to be transferred to customer relations. This person didn’t have my details and said would call me straight back l. This was 25 minutes ago!!! #poorcustomerservice