Virgin Media Outage Report in Loughton, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Loughton, Essex, England
The most recent Virgin Media outage reports came from the following cities: Hatfield, Walthamstow, London, Camden Town, Fulham, City of Westminster, Upminster, Islington, East Ham, Enfield Town, Leyton, Paddington, Dagenham, Harringay and Tottenham.
| City | Problem Type | Report Time |
|---|---|---|
 Hatfield |
TV | |
| Walthamstow |
||
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughton, England
Latest outage, problems and issue reports in Loughton and nearby locations:
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine
-
JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@SkyUK help me out guys. @virginmedia are awful. Need new TV and Broadband.
-
Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
-
Keith
(@keith319) reported
from
Camden Town, England
@virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.
-
Phoebe
(@phoeberodwell) reported
from
Islington, England
@virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!
-
Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia absolutely the worst and most unprofessional unhelpful and disgusting company when it comes to customer care and service
-
Ayako
(@Ashirane) reported
from
Camden Town, England
@virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!
-
𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖
(@boilourdenim) reported
from
East Ham, England
@virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.
-
dadzoola
(@dadzoola) reported
from
Tottenham, England
@virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.
-
Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
-
JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@andygoldstein05 @VirginAtlantic Same with @virginmedia worst company in the bloody world.
-
Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations
-
Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia My broadband not working properly
-
Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me
-
Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia Their customer advisors give the wrong information and there is no accountability. The absolute worst disgusting unprofessional and unhelpful customer care and service.
-
🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.
-
Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Danny O'Brien
(@danny_ob04) reported
@virginmedia what's going on with the service in the L4 area? TV and Internet both gone off won't load back up and waiting forever for somebody to answer the phone!!!
-
Shaun Hering
(@Envirolinkshaun) reported
What time do the help lines close @virginmedia ? I’ve been in hold for over an hour for the line to them cut off
-
Charlie King
(@charlietheking) reported
@virginmedia It’s been three days and I had no response to my texts. This is ridiculous, I just want to speak to a human but have literally no way of getting in touch! I have been a customer for 15 years, and spend many thousands of pounds with you. PLEASE can someone call. Acc no: 107155807
-
CryptoJunky
(@CryptoJunky93) reported
@KenziDK @virginmedia FIX THE INTERNET !
-
Neil Donaldson
(@ndonaldson80) reported
@virginmedia Yes, and it's not the router, it's a network issue. Back on today at 10am let's hope it doesn't go off again this evening
-
Dominique Moore
(@DGNMoore) reported
@virginmedia Can you also tell me why the Text service I was directed to when I phoned has been totally unhelpful, unable to respond correctly to issue and was twice assured a human would contact me within 4 hrs but failed to do so? @WhichUK
-
Dominique Moore
(@DGNMoore) reported
@virginmedia I have a contract with Virgin Media to provide me with data roaming, by law you have to provide that service to me at same charge in EU as in UK . If my phone, provided by Virgin, connects to other network that is non EU it is because of the service you have provided me @WhichUK
-
Charlie King
(@charlietheking) reported
@virginmedia It’s been three days and I have had no response. This is ridiculous - I have absolutely no way of contacting you. I just want to speak to a human being - I have been a customer for 15 years and spent tens of thousands of pounds with you. PLEASE call me. 07500116746
-
Ravenclaw11
(@JKidd2005) reported
@virginmedia Been on hold for over two hours, have spoken to several representatives who keep putting me on hold. No tv signal, diabolical customer service and definitely leaving if we don’t hear a response. 🤬
-
Gusts Golubevs
(@GuseensLV) reported
@virginmedia probobly have the worst internet i have ever expiranced. Paying for 200mb internet and only getiing 14mb speed. Router reststared multiple times still cant watch movies cant use netflix. Takes me 1 minute just to open a single webpage. WHATS WRONG WITH YOUR SERVICE?