Virgin Media Outage Report in Loughton, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Loughton, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Muswell Hill, Barnet, Hackney, Harringay, Islington, Chingford, Paddington, City of London, Camden Town, Waltham Forest, Newham, Brentwood, Tower Hamlets and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Muswell Hill |
Wi-fi | |
| Barnet |
Phone | |
| Hackney |
Internet | |
| Harringay |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Loughton, England
Latest outage, problems and issue reports in Loughton and nearby locations:
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!
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Jenny Haines
(@Murrony) reported
from
Islington, England
@virginmedia what a terrible customer service experience
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Who can save the customers to save virginmedia? Do virginMedia have someone as supervisors to look into VM complaint team behaviours ?
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia It was about a complaint made formally on Feb 13. Are you asking me to do something like a dog chasing its tail ?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Sapsford
(@PaulSapsford1) reported
@virginmedia Have done and followed the checks still issues , it only appears to happen in the evening ?
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panzerfaust81
(@panzerfaust81) reported
@virginmedia posting here in case your records are as rubbish as your customer service; I have served notice on cancelling my contract due to your failure to deliver the service I am paying for. Account #: 637875304 . I look forward to suing Virgin if you have a problem. @Ofcom
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Elena Peratikos
(@ElenaPeratikos) reported
@virginmedia Is there currently network issues in the worthing area? we have had no WiFi or TV all evening and nothing but a generic message to say you are looking into it after cancelling the engineer appointment I booked.
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sean carter
(@Seancarter7878) reported
@virginmedia Lmao my WiFi was literally down for three days and you offered £3 compensation. My house uses WiFi for both college and work and we didn't even get an explanation
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B Lauders
(@stevenh95068699) reported
@virginmedia @smiles333 You’re communication is terrible. My father, a loyal customer of 17 years was scammed by your telesales team into adding channels “for free” and then charged for them. Despite complaints he has been told the charges will not be withdrawn
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OurFutureOurDestinyOurUK
(@GlobalBritain21) reported
@rogers_le @virginmedia @YodelOnline Disappointment their middle name I waited 2 days for mine the idiot driver in Bristol delivered it to the wrong address was ordered to go and collect it and then the address was unobtainable basically lost the parcel couldn't care less awful customer service 0 points
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Will Morgan
(@willmorgan) reported
Hi @virginmedia. It’s a little unfair that you’re raising prices, your service is down again, I can’t get through to someone on the phone within your call centre hours, and I can’t cancel my contract with you online. What am I supposed to do? Cancel my direct debit?
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Mal
(@Hildytoon) reported
@virginmedia Spoke to an agent yesterday and was told systems were down and to call back today, did so and agent said not her dept. and that again systems were down so may not be able to help - tried to transfer me to correct dept. and then on hold for over an hour
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Karen
(@KazH50) reported
@virginmedia I need someone to contact me please, after the hassle we’ve this year with simply trying to upgrade and our landline still not working, we are close to just leaving now our bill is wrong as well !
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Courteney Jackson
(@courteneyjack98) reported
Has anyone ever managed to successfully cancel a @virginmedia contract?! I’m slowly losing hope