Virgin Media Outage Report in Loughton, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Loughton, Essex, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Barking, Leyton, Romford, Belsize Park, Enfield Town, Bermondsey, Wood Green, Ilford, Harringay, Cricklewood, Paddington, Walthamstow and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughton, England
Latest outage, problems and issue reports in Loughton and nearby locations:
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia I have waited two days for someone to contact me, regarding a broadband problem and all I get is a automated reply telling me someone will get back to me. Unacceptable virgin media. I am not happy.
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Gene “Bean” Baxter 🇬🇧
(@clydetombaugh) reported
from
Camden Town, England
@virginmedia I got a text this morning the cable pull date has been moved BACKWARD another week to 13.11. This is beyond unacceptable. Who can I talk to? Please help. My install appointment was on 23.10.
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diviyesh shah
(@pharmr5) reported
from
Barnet, England
@virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.
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James -Murdered on the- Moore(s)
(@TrashPandaJames) reported
from
Harlow, England
@virginmedia Thank you for the correspondence, as of 2pm service looks to be back to normal. Can you tell me why ive still not had any updates to my mobile despite using the track this issue feature?
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YVETTE OBERTELLI
(@YOGACTIVEYOGA) reported
from
Romford, England
@virginmedia I do need further assistance as my router is 10 years old and my interbet is on an off daily i lost so much work over this as neef to teach online and even my children are unable to do their homeworks. I tried to book an engineer to come out but your page is not working either!
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Maria McCaul ❌🌷❌Labour no longer
(@toetwiggler) reported
from
Enfield Lock, England
@virginmedia what is happening in EN2 , WiFi down all day Friday and again today
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Dor Bershadsky
(@dorbershadsky) reported
from
Camden Town, England
@virginmedia Hi. I've received your new hub which worked good for two weeks. I'm experiencing problems from not working at all to very slow. Tried you manuals on the web and still not working, and you are not available on phone. As this means I can't work, can you help please?
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James -Murdered on the- Moore(s)
(@TrashPandaJames) reported
from
Loughton, England
@virginmedia As this was thankfully the first issue I have had the website shouldnt have been cached, nor was there any autocompleting numbers in there. But sure should this happen again I will.
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Tony Wiseman
(@tonywiseman1976) reported
from
Romford, England
@virginmedia Do you intend to issue my refund or penny pinch?
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Bridget Giles
(@BridgetGiles44) reported
from
Camden Town, England
@virginmedia I reported my loss of WiFi on 16/10. Engineer on 21/10 was not able to fix as virgin had put a noise blocker on. Engineer on 27/10 did fix WiFi. So no WiFi for at least 10 days so no bills for a couple of months at least if £8 a day for no WiFi?
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Lloyd williams
(@Lloydyboy1) reported
from
Barnet, England
Hi @virginmedia I have home installation today. WiFi isn’t connecting and is asking me to call contact centre but is when I call it is closed. Can you help?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia my landline is not working. You do not reply on the message contact service (blaming Covid of course, not entirely credible when other businesses cope ok now) & I cannot phone you as my Virgin line is not working & your charges from other phones are outrageous. Help!
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unhappy_george
(@george_hut) reported
from
Islington, England
@virginmedia What Do you mean register my device? I’ve been using it for five years with minor issues. The link you sent me is useless as it sends me to general info page. It works at #kingsX but no other station until Finsbury Park!
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Andrew Sanigar
(@AndrewSanigar) reported
from
Hackney, England
Which idiot at @virginmedia thought it was a good idea to take most of North London’s broadband down and to schedule upgrade and maintenance work to start at 9.30 a.m. on a weekday morning when thousands of people are WFH? That’s ridiculous.
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia I got a call from the sales team a month ago I accept the deal they offered me but I was in a rush. Can someone call me to sort that deal out I called your customer service team but they said I would get a call back 1 month later I’m still waiting
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia I’ve finally got an engineer coming on Thurs, which took over 24 hrs to arrange by message. Pretty bad, cutbacks rather than Covid I guess since many companies are doing better than this, & your high premium rate charges to call are not fair when my Virgin line is faulty!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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keep left
(@BillyMeaney1) reported
@virginmedia I even had customer service staff lie to me and tell me it was because roadworks were taking place that the pre-install work was being delayed. To then be told that a wayleave form had not been processed, 3 months after being told the work was complete, is ridiculous.
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Iraq Lobster
(@TamieOfficial) reported
@virginmedia Yh I have and it says no known issues.
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.
(@Kevuuun) reported
@virginmedia Simply changing account holders and setting a direct debit. After "waiting to be transferred twice" I assume he thought I'd give up and hang up, he said there was a problem on his end and then hung up on me.
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Jen
(@JenMains) reported
@virginmedia I’ve been waiting 5 days for a reminder of my password to log in over the phone and pass the security checks, Can you help?
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Chris Adams
(@ChrisA) reported
@virginmedia THE SERVICE STATUS DOESN'T EVER CHANGE!!
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keep left
(@BillyMeaney1) reported
@virginmedia Pre installation work was supposed to be carried out on December 7th. I received a message this had been completed on December 8th. An engineer came to install on December 18th, bit found the work had not been done. Since then, it has not been done, and I'm left without service
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Chris Adams
(@ChrisA) reported
@umwhoslouise @virginhelp @virginmedia I finally got a call back and they claimed there was no area-wide issue because not enough people had complained about it! I suggested that might be because we're all frantically trying to work at home and don't have an hour to wait on hold only to be hung up on.
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Chris 🏳️🌈
(@strutcakes) reported
@LouiseLFC81 @virginmedia Had the same thing last week. Their service recently is what can best be described as “patchy.”
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alice
(@alice___wolf) reported
@virginmedia PELEAAAAAAAAASE FIX THE INTERNET IN MY AREA !! ITS BEEN OVER 24HOURSSSSSSSSSSSS
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Ben Boyce
(@bjsboyce) reported
@virginmedia I think that your service going down 3 times in the space of a week, especially during working hours, deserves some kind of explanation. Don’t you?