Virgin Media Outage Report in Loughton, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Loughton, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Leyton, Enfield Town, Finchley, Hornsey, Paddington, Poplar, Bermondsey, Tower Hamlets, Upminster, Hackney, Hatfield, Ilford, Woolwich and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Leyton |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughton, England
Latest outage, problems and issue reports in Loughton and nearby locations:
-
Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia my WiFi is going on and off. Is there a known problem in E4 London
-
Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
@itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.
-
Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia Done this when I can’t give account or anything they say can’t help you don’t think I tried this first
-
Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
-
Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It went down about 45mins ago again and came back about 20mins later.
-
Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
@BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.
-
Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business
-
Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.
-
Manny Montanaro
(@MannyMontanaro) reported
from
Enfield Lock, England
@virginmedia The @virginmedia box has completely broken down since yesterday & we can’t watch TV. My broadband is also affected. I’m a fairly new customer & I’ve had constant issues since moving from @sky I’ve now got to wait until Saturday before a technician can come & repair everything 👎🏼
-
Richard
(@HalloweenJack55) reported
from
Epping, England
@virginmedia my broadband is down with an estimated fix of 1625 tomorrow. Not good enough.
-
Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It's ok for now but evenings are the worst.
-
Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
-
Laura Cook
(@LauraVCook1980) reported
from
Hatfield, England
@virginmedia disappointed after 10 years of being a loyal customer that I can’t pause my monthly payments for 11 weeks while I’m not at home and no one using the broadband or TV!
-
Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia I shouldn’t have to. It’s a new issue that other people are having too. I can turn off wifi on my phone and it’s fine. Please tell them who fix things to fix it. Not only me
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
-
Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
-
Jonny Paul
(@StrummerJonny) reported
from
Barnet, England
@virginmedia is there any point, why not just give up? #virginbroadband down again, x4/2 days and at least once a month you are guaranteed #broadband #outage
-
Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
-
James Brown
(@JammieBun) reported
from
Enfield Lock, England
@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?
-
Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ashley Mwanza
(@AshleyMwanza) reported
@virginmedia your online chat is annoying, keeps crashing and my issue is not resolved.
-
Sarah Hart
(@sarahlouu72) reported
I am getting so fed up of the way big companies treat their customers, as a small business owner If I treated by customers the way they did I would have none left #OpenReach #BritishGas #VirginMedia
-
Cam Wyper
(@cwyperjourno) reported
@virginmedia Tried calling but there is no option for help for Virgin TV Go app.
-
Code Code Code
(@sjjh) reported
Last time I moved house, Virgin was added to my list of banned suppliers because of the terrible service given by Virgin Media. This time the following have been added for the same reason. - BT - Phone Co-op Do better, landline and broadband providers.
-
jayne clay
(@claymummy) reported
@virginmedia I have been told the same thing for months, that there is an issue in the area and the engineers are working on it. Month's, not day, months and every day there is an issue with the internet. I will stop paying my bill if this is not sorted.
-
Muhammad🌟
(@TheReal_MK1) reported
@virginmedia No I’ve reset the hub turned it on and off and used the app to see where it might not work I’ve also been on the website to see if there’s any issues and there’s none rn but I’m using my data at home still
-
TheCaptain
(@andrewpm1) reported
Need to extend our @virginmedia TV for two weeks due to @SkyHelpTeam not being able to install until the 9th. Virgin won’t help “we’ll have to send a new box to you”. What nonsense is this? Great customer service @virginmedia
-
M
(@getmergim) reported
@virginmedia Experiencing seriously bad wifi SC
-
Retail Guru
(@retguru) reported
@virginmedia so after your so call wifi upgrade my devices keep saying 'failed to obtain IP address' and can't connect! What's that about and how do we fix it? Reset doesn't do it.
-
stace_the_face 💙💙💙🎓🎓🎓
(@stace_the_face) reported
from
Bristol, England
@virginmedia saga continues- so their call handler didn’t call me back and now someone’s told me they cancelled my compensation cheque because my account is closed. My account was closed because you couldn’t provide a simple service for 4.5 months and damaged my property.