Virgin Media outages and service status in Islington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Islington, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- Internet (73%)
- Wi-fi (18%)
- TV (9%)
The latest reports from users having issues in Islington come from postal codes N7 and N5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Islington, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, City of Westminster, Ilford, Wembley, Poplar, Hackney, Croydon, City of London, Barnet, Hammersmith, Southwark, Newham, Wandsworth, and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 20 minutes ago |
|
London
|
Total Blackout | 25 minutes ago |
|
Dagenham
|
6 hours ago | |
|
London
|
Internet | 7 hours ago |
|
London
|
Internet | 7 hours ago |
|
London
|
Internet | 7 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Scott Brindley (@scottyboy1973) reported from Poplar, England@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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City Girl #140499 (@dylzdevani) reported from Barnet, England@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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Doug (@dougmorton) reported from Ealing, EnglandAnnoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Scott Brindley (@scottyboy1973) reported from Poplar, England@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Aubrey Davis (@aubreydav1s) reported from Ilford, England@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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City Girl #140499 (@dylzdevani) reported from Barnet, England@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Mr T (@onemistert) reported from Camberwell, England@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Allan Fenn (@AllanFenn) reported from Waltham Abbey, England@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
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Janine (@JanineAdelman) reported from Barnet, England@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, EnglandAfter finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Freddie AFC Owusu (@Freddie_Owusu77) reported from Camden Town, England@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Allan Fenn (@AllanFenn) reported from Waltham Abbey, England@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, EnglandI love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Rose Cooney (@rosecherished) reported from Bromley, England@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Lesley Sanderson (@LSandersonbooks) reported from Islington, England@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
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Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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Georgia Mumby (@georgiamumbles) reported from Camden Town, England@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Tim Hughes 提姆·休斯 (@Timothy_Hughes) reported from Richmond, England@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayley (@HayleyWimbush) reported@virginmedia I submitted an online form for a complaint. Do you not deal with complaints online?
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Kevin Brooks (@kevbrooks68) reported@virginmedia That’s the problem she can’t get through, is there an email so I can get in touch
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James Jennings (@jamesjennings_) reported@virginmedia I just spent an hour 20 on the phone for someone to hang up without speaking to an operator. We are paying extra for a booster that does not work! Awful service and provider
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Chris Whild (@whild13) reported@virginmedia Done all this. No different. I find I’m turning it on and off everyday to make a small difference for a few hours before issues start again.
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Craig (@cdrider1) reported@virginmedia Tried to raise a complaint over the phone. Bill wasn’t credited and complaint only to a manager and refused to follow your complaints process and provide a C reference. Keeps the complaint stats down I guess. 3 calls and about 4 hours to fix your mistakes. Absolute shambles 😡
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just me (@BluesnJazzxx) reported@O2 since you joined forces with virgin media, it has been physically impossible to speak to any kind of customer service agent either via the app or over the phone. I refuse to waste any more time trying to contact you to discuss my account and would just like to cancel my
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Craig (@cdrider1) reported@virginmedia I shouldn’t have to - and quite frankly can’t be bothered. I’ve been through everything on the phone and told a complaint was raised and it wasn’t done correctly. Waste of my time to do anything else. You’ve got serious staffing issues.
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Simon Kelly (@SimonKelly14) reportedHi @virginmedia I have been trying to get through to your customer services, to report a fault on my Samsung A52, "There is debris or moisture in the charging port." The person I spoke to, said there would be a £120 charge, for a repair, even though the phone is under warranty.
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Home Fires (@Home_Fires) reportedFFS @virginmedia why send out a letter with a phone number that isn’t answered and then hang up?
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Amy George😜 (@xoagg03) reported@virginmedia I’m unable to cancel my plan over the phone or via webchat due to my mother having all the details as she forcefully set up the account in my name any help ?