Virgin Media outages and service status in Islington, England

Problems in the last 24 hours in Islington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Islington, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, City of London, City of Westminster, and Islington.

City	Problem Type	Report Time
Hackney	Internet	6 minutes ago
London	Internet	5 hours ago
London	Internet	5 hours ago
London	Internet	6 hours ago
City of London	Internet	7 hours ago
Hackney	Internet	10 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Islington, England

Latest outage, problems and issue reports in Islington and nearby locations:

• 
  Cate McLaurin (@madebycatem) reported 6 minutes ago from Camden Town, England

  Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .

• 
  Steven Kraan 🐀 (@drawing_daily) reported 6 minutes ago from Islington, England

  @virginmedia internet down second day in a row, when will it work again?

• 
  royal 🌈 (@elthampalacegay) reported 7 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Lusitano71 (@Lisboadolphin71) reported 14 minutes ago from Camden Town, England

  @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

• 
  Rex (@Lozraus) reported 14 minutes ago from London, England

  @_MxMike @virginmedia It’s been down for us since 1am 😫

• 
  royal 🌈 (@elthampalacegay) reported 15 minutes ago from London, England

  Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake

• 
  Derrick Brown (@DerrickSWB) reported 16 minutes ago from Lower Clapton, England

  @virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 18 minutes ago from London, England

  I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

• 
  Helen Pinkers (@Barchetta66) reported 23 minutes ago from Islington, England

  @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 23 minutes ago from London, England

  Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

• 
  Nathan Talbot (@nathantalbot) reported 26 minutes ago from City of London, England

  (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

• 
  Rebecca Gould (@beccaleigh99) reported 28 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  Rhys (@_RhysThorne) reported 29 minutes ago from London, England

  @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

• 
  Shar 💙 #IStandWithUkraine (@sharlewis58) reported 33 minutes ago from Hackney, England

  @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

• 
  CJ (@ZJM_331) reported 35 minutes ago from Islington, England

  @virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.

• 
  Emma Churcher-Holt (@emmalouchu) reported 38 minutes ago from Camden Town, England

  @BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.

• 
  Liam Smith (@Liamsmith260493) reported 47 minutes ago from London, England

  @virginmedia Our Wifi has been down since yesterday can you help please

• 
  The waving mechanical roadgoat™ (@silvergoatish) reported 50 minutes ago from Camden, England

  @virginmedia Duly noted. I'm not likely to be a customer for much longer though, with your general level of service and pricing.

• 
  SA Punk (@michaelsamuels4) reported 54 minutes ago from Hackney, England

  @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

• 
  Emma Churcher-Holt (@emmalouchu) reported 56 minutes ago from Camden Town, England

  @virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Movies4life (@Moviestvlife) reported 4 minutes ago

  @virginmedia I’ve had no WiFi for 2 days you’re now saying it’s gonna take until Friday to fix

• 
  Yvie777 (@Yvie777) reported 5 minutes ago

  @virginmedia I am still waiting for my refund, despite multiple phone calls where you assured me it would be processed. I have yet to receive it. This experience confirms my decision to leave due to your poor customer service and unresolved issues.

• 
  john (@jhargie4) reported 6 minutes ago

  @o2 @Virgin @virginmedia CEO Lutz Schueler your organisation cannot send me my Complaint Deadlock letter yet quick enough to SMS details of upcoming events and tickets that’s available. Where is your customer care!!!!

• 
  carys 🍊 (@syrachg) reported 8 minutes ago

  @virginmedia please can you help me - I can’t register for an account which means I can’t check bills

• 
  Gary Adams (@GazzaAdams) reported 9 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Ian Abbott (@IJTrueBlue) reported 10 minutes ago

  How do I make a complaint about your doorstep cold callers @virginmedia

• 
  Keeley 🌻 (@Keeleyeveline_) reported 10 minutes ago

  Is anyone elses @virginmedia broadband down? #virginmedia

• 
  Rob (@robiand) reported 11 minutes ago

  @virginmedia TV and Broadband broken for over a week after your engineers damaged the cable to my house whilst installing a new customer. Repair should have been Saturday, was cancelled and rescheduled for yesterday, cancelled! and now cancelled again today. I’m moving to @skytv

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 14 minutes ago

  @virginmedia I love it when these people say DM us but your account is restricted everyone must be having the same problem with your update, look into it and get back to me

• 
  Daniel Murphy (@dansmurph) reported 15 minutes ago

  @DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage