Virgin Media Outage Report in Islington, Greater London, England
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The latest reports from users having issues in Islington come from postal codes N7, N19 and N5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Islington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Hackney, Hounslow, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town, Southall, Southwark, City of London, Barking and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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Tyler Smith | 17
(@TELITYceo) reported
from
Bromley, England
Grrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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Aaron Parr
(@GreenParr) reported
from
Hackney, England
@virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Leebee1980🇳🇿🇦🇺🇬🇧
(@wishforsnow1980) reported
from
Bromley, England
@virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia We have no broadband as of midnight, in London N3. Your status says no issues but rebooting router does not help. Can’t get through to anyone by phone or message and we are very dependent on internet right now. Please help.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
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Claire Vale
(@claire_vale) reported
from
Enfield Lock, England
@virginmedia I’ve run the test and it says there is no issue?
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Ian Williamson
(@StMirrenDaft) reported
from
Tottenham, England
@virginmedia what's going on in N4? Internet is down constantly
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Emma Jude Harris
(@HeyEmJude) reported
from
Tottenham, England
@virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Treacle ****
(@catprodder) reported
@virginmedia They haven't told me what the problem is and every day they give me a new estimated fix time. Today they have advised the fix time is 24.6.22. It hasn't been working properly since 16.6.22.
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Careen Livingston
(@Theresa_ladyL) reported
@virginmedia Right now I'm not sure. The request went through customer retention but the last person I spoke to said he was from The Cable Care team. He advised that a manager would call back that evening 20/06/22!
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Gillian Jones Designs
(@GillAJones) reported
@virginmedia My mother can speak for herself and has already sent a letter of complaint. I felt this practice should be highlighted because I don't it to want it to happen to others. According to the "helpline" it is mainly "elderly customers" to whom this happens.
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Welby McRoberts
(@welbymcroberts) reported
@virginmedia I understand, however I already informed your retentions team about this, they agreed there wouldn't be any further contact. Theres also no point in requesting that, as 30 days later I wont be a customer. It also *SHOULDNT* take 30 days to update your CRM system to not send spam.
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K
(@chehak9) reported
@virginmedia You have cancelled the technician visit saying it’s an area problem and it will be fixed Monday 2 days ago!!! Nothing has been fixed I’m using my 5G to be able to work from home. This is not acceptable
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Graham
(@SupremeGx) reported
@virginmedia honestly has the worst customer service and telephone IVR system. How they retain customers is beyond me, I’ve had an issue for 2 months with weekly phone calls and complaints and I get nothing back
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keithbucknall
(@keithbucknall) reported
@virginmedia As mentioned no point calling CS so decided to find out myself the issue. Looks like its a local cable break in the area effecting alot of households which needs digging and repairing, MTR tomorrow/Friday
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Sara Clark
(@SaraCla82352859) reported
@virginmedia Thank you. I have spoken to Ren in collections. He has informed me that my account will be cancelled today and I owe no money. Let's see if I receive the e mail to confirm this or not...I have no faith in virgin media anymore. Thank you for your help today
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Janet Herbert
(@JLV1973) reported
@virginmedia I’ve been a customer for years ….. the ISP was done by contractors weeks ago and I was advised yourselves would contact me, the old ISP is what I’m running off at the moment and signal is shocking?
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Peter 💜🐈🎸🎵☕
(@PeteYourDoom) reported
@ChinnyVision In a few years, it'll all be **** as the PSTN stuff is being moved over onto the Broadband lines. i know my Virgin Media is changing next month. Phone now lugs into back of router