Virgin Media Outage Report in Islington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Islington come from postal codes N7 , N5 , N19 and EC1V .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Islington, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, City of Westminster, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, London, Islington, Paddington, Southwark, Waltham Forest, Hampstead, and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Internet | 25 minutes ago |
|
City of Westminster
|
Internet | 2 hours ago |
|
Enfield Town
|
Internet | 3 hours ago |
|
Westminster Abbey
|
Internet | 4 hours ago |
|
Westminster Abbey
|
Wi-fi | 5 hours ago |
|
Croydon
|
Internet | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Joe Welstead (@JoeWelstead) reported from Camberwell, England@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Anita Hurley (@browna24) reported from Ilford, England@virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it
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Jonathan Hodder (@Hodds229) reported from Richmond, England@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Debs smith (@DebsySmith) reported from London, England@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Imperial Arms (@ImperialArmsPub) reported from Bromley, England@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
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Annie Thwaite (@AnnieThwaite) reported from Richmond, England@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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enjoyahonestlife (@jubedbashir) reported from Tottenham, England@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
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Roj 🇯🇲 (@Rojaljmyers) reported from Hackney, EnglandThe one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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Mike Harding (@venoztks) reported from Wandsworth, England@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Thomas Matthews (@thomasdmatthews) reported from Islington, England@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
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James Loveridge (@JLoveRage) reported from Islington, England@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Andy TTID (@Bytor14) reported from Lambeth, England@virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider
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James-J Walsh (@JamesJWalsh) reported from London, EnglandHey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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The Geekiest One (@TheGeekiestOne) reported from Ealing, EnglandInternet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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Kathryn Akin (@kathrynhakin) reported from Hackney, England@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
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Annie Thwaite (@AnnieThwaite) reported from Richmond, England@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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Eva Collingwood (@evac90) reported from Hackney, England@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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Debs smith (@DebsySmith) reported from London, England@virginmedia need to find out who to contact about bad single on my mobile????
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mark garratt (@markjg65) reported from Camberwell, EnglandReally disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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Sem Moema 😷 🌹 (@Semakaleng) reported from Hackney, England@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faceless Millions. She/Her (@MooroMilitia) reported@virginmedia Thanks, but that's what I've been doing for nearly 14 days. Someone will message to say they'll help, but then there'll be no other contact until the next day when a message asks if I still need help. It keeps happening over and over, so I need to get it sorted now. Thanks!
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Paula Murray (@PaulaMu14796554) reported@virginmedia And please don’t ask me to call the number as I have phoned several times and tried the web chat but it’s impossible to get a reply. My last call was cut off after holding for 48 minutes. Worst customer service I’ve ever experienced.
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Lara (@Anniversary) reported@virginmedia Awful service hour long phone call to be hung up on. Loyal customer for years and you try raising my price £12 whilst offering new customers a cheaper and faster deal
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Julie Cox (@JulesCox1959) reported@MartinSLewis please can you help with advice about @virginmedia I have had the most appalling experience trying to leave and I cannot get this resolved it has caused me so much distress and I don’t know what to do now
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Colin Mead (@colinmead69) reportedSo @virginmedia called tonight to offer us a tv package, once I said our router was poor and the signal strength was weak he hung up!! Very strange....
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Vera Deacon (@veradeacon) reported@virginmedia Contstantly from 7am until after 4pm, your text service is awful, wait a ridiculous amount of time for a reply and get nowhere! 😡
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TakeAim Ltd (@TakeAimCoach) reported@virginmedia Performed 2-3 times in the past month. Same issue exists. How can the hub range reduce. We had perfect coverage through the entire house with a steady 150mb signal... we then upgraded and an engineer came to balance the signal but things were immediately worse. So many complaints
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Andy Patrick (@BittermanAndy) reported@virginmedia By the way... STILL not had a reply, more than a week later. You said I'd get a prompt reply from one of your staff. You lied. You flat-out lied to me! I'm since having *even more* problems, but can I get hold of anyone in your company? Disgraceful customer service.
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Boyd Dubber (@BoydDubber) reported@virginmedia Okay. So how will the forum get a manager to call me about my complaint that I have been waiting months for a callback to discuss? Please do tell me.
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Ashley Jones (@96ash_j) reported@virginmedia sort your **** *** internet out, bag of ****