Virgin Media Outage Report in Islington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Islington come from postal codes N7 , N5 and N19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Islington, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Poplar, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 32 minutes ago |
|
London
|
Internet | 2 hours ago |
|
Hammersmith
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 9 hours ago |
|
London
|
Internet | 10 hours ago |
|
Poplar
|
Internet | 11 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Simon Young (@YoungSimon43) reported from Walthamstow, England@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Courtney Lynn Murray née Hauseman (@Courtneyxx) reported from Brentford, England@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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karen butcher (@karenlilylion) reported from Camden Town, England@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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Dujon (@DHGains) reported from Loughton, England@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
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Chris Myers (@CMyersPhysio) reported from Kingston upon Thames, England@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Lewis 🇪🇺 (@lewistullett) reported from Hackney, England@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Head ball boy (@Richardnash12) reported from Bromley, England@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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Ben Darlow (@kapowaz) reported from Richmond, EnglandIn the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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James Anderson 🏛 (@tufnelljimmy) reported from Islington, EnglandAnd @virginmedia is down again in N19.
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Tony Wiseman (@tonywiseman1976) reported from Ilford, EnglandI still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Ian McKenna (@ianmckennaftrc) reported from Islington, EnglandIt must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Jack Taylor (@jackjctaylor) reported from Islington, England@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Cahal Bannon (@CahalBannon) reported from Hackney, England@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Simpsdj 😷 (@Simpsdj) reported from Walthamstow, England@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Karen Sarah Myring (@KarenMyring) reported from Croydon, England@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Cahal Bannon (@CahalBannon) reported from Hackney, England@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Caz 💙 (@e17caz) reported from Walthamstow, England@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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Linda Robinson (@rindalobinson) reported from Harrow Weald, England@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
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Jack Taylor (@jackjctaylor) reported from Islington, England@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon says (@ItsOnlySimon) reported@virginmedia The operator managed to cancel the appointment but had issues trying to do it
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Michael Moran (@MickLLF) reported@virginmedia So what is the incentive to remain a VM customer? What is the reward for loyalty? I’ve looked at your offers for existing customers and they are nowhere near the value you provide for new customers. Does this mean Virgin Media values new customers higher than existing?
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by9_johnber (@By9Johnber) reported@virginmedia Hi I am in W14 and broadband has been fully down since Monday night our set top box is totally fine VM website said that there were regional problem earlier today and will fix it by 4pm but nothing changed yet. I had to add on mobile data plans due to three days of
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CryptoGuru (@dez_dorman) reported@virginmedia Img TW you have to READ my replies before you respond!! Are you aware that ‘defunct’ means IT IS NOT FUNCTIONING aka the number doesn’t exist!! For the 5th x 🙏🏼 get a ‘customer care’ 🙊🙄 person to call me! @richardbranson sir you must be SO bored much clearly your staff is 👎🏼
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Sarah (@Sarah_Elizart) reported@virginmedia why don't I have a data signal in Guildford Town centre? Can you please fix this? I know you've had complaints about this before. I'm with virgin mobile.
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Taz (@twolftaz) reported@virginmedia Yes - I repeat, the signal is a strong 5G, on my 3 mobile phone and I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference and how can this be corrected?
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Jo Higson MA (@Jo_Higson) reported@virginmedia This is just a complete nightmare. I have never come across anything so twisted. My son moved into a student house and went to set up WiFi. There was an issue because the previous tenants had left without cancelling their service. He either took over the account or was set up…
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FozBaldy (@fozbaldy) reported@virginmedia I’ve been firstly on your triage bot & then a What’s App chat since 2.20pm today (that’s nearly 4 hours at the time of writing) & I’m still waiting for help about downgrading my package. Please help me out here, it’s not much to ask is it?
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Taz (@twolftaz) reported@virginmedia Yes - the signal is strong 5G, on my 3 mobile phone I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference?
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Lisa Matten (@Lulu3746) reported@virginmedia absolutely shocking customer services I’ve been on the phone for over an hour to be cut off by your retention team absolute joke