Virgin Media

Virgin Media Outage Report in Islington, Greater London, England

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The latest reports from users having issues in Islington come from postal codes N7, N19 and EC1V.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Islington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Islington, Greater London, England 12/10/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Islington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Hammersmith, London, Muswell Hill, Croydon, Barnet, Hounslow, Hackney, Harringay, Islington, Orpington, Chingford, Paddington, City of London and Southall.

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City Problem Type Report Time
United KingdomPoplar Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomMuswell Hill Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Islington, England

Latest outage, problems and issue reports in Islington and nearby locations:

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/

  • sam_batty Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.

  • AussieHarj Have you met Harj? (@AussieHarj) reported from Walthamstow, England

    Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄

  • charbster Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.

  • sam_batty Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • jfcolomer Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • Semykaya Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.

  • iamAleFerrara Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • jasonhier Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

  • raimundo raimundo vazquez (@raimundo) reported from Tottenham, England

    Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • deodharsatyajit Satyajit V. Deodhar (@deodharsatyajit) reported

    @virginmedia Hey virgin media I am a new customer. Engineer visit is scheduled for this Monday. I have opted for a broadband package with a mobile sim. Just wanted to know when would be the right time for me to port my number to virgin.

  • AWJL84 LaJaWaA (@AWJL84) reported

    @virginmedia Your customer service number is disconnected 90% of the time and when it does connect it states it is over an hours wait time. Are you not able to get someone to follow up and call me? Not sure why I am having to follow this up.

  • alison59307514 alison (@alison59307514) reported

    @virginmedia I’m glad you’ve said you are sorry but I don’t think you really are. Your company should consider what people are going through at this awful time and try to be more kind and considerate.

  • Jemima_jess jemima (@Jemima_jess) reported

    @virginmedia @virginmedia absolutely appalling customer service. I raised a complaint that you then CLOSED without resolving, what is going on? Still nobody’s bothered to ring me, this alleged ‘smart home team’ apparently don’t exist as I’ve waited 3 months for a call back.

  • goonerby_matt Matt Lazenby (@goonerby_matt) reported

    @virginmedia Oh yes waiting on the phone for 30mins only to be hung up on connection or to be told its not working and we're trying to fix it for the twentieth time in two weeks. No ta.

  • nickholl nickholl (@nickholl) reported

    @virginmedia So will my bills continue to go up year way over inflation year on year (just like the trains), just so that you are able to maintain a useable service - whist the product I receive stays the same?

  • chet_45 Chet (@chet_45) reported

    @virginmedia And now you’re hitting me with your AUP, it would be far mare acceptable if you actually resolved this issue.

  • Jemima_jess jemima (@Jemima_jess) reported

    @virginmedia No I signed up for it, then the technician couldn’t install it and cancelled the work order.Yet I’m still being billed monthly even though I don’t have the service £100 and keep being told that I’ll be getting a call from the smart home team. This has been going on since NOVEMBER

  • BoldisonGareth Gareth Boldison (@BoldisonGareth) reported

    @virginmedia I have the app in my phone and says I have 9 devices connected but when I try and do a WiFi check around the home (I I think it is poor) it says I am not connected to the hub? Please help!

  • Jemima_jess jemima (@Jemima_jess) reported

    @virginmedia Yes I was but the products never got installed, the order was cancelled yet I’m being billed for it. This is the issue, I need a refund and billings cancelled.