Virgin Media Outage in Islington, Greater London, England

@virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!

@milesSI @virginmedia Yeah sorry I know. It was just relating to their general approach to customer service

@virginmedia fix your **** connection **** sake

@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

@virginmedia Still terrible . Currently using 4G in my living room

@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business

got a phone call from a representative of @vmbusiness told them that I won’t talk to them unless they provide an email so I can track who I am talking with. the response: goodbye and hang down. Virgin Media Business customer care is the worst I ever experienced.

@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

Let me guess. @virginmedia is down again.

@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

@virginmedia your internet service is ******* ****, sort it outttt

Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!

@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

@virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab

@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

@virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.

@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!

@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

@virginmedia our service request appointment yesterday wasn’t carried out please advise

Another crap day as far as the Wi-Fi goes with virgin media. Getting boring now always the same, charge us all the money but don’t give you all the service

@O2 Stop suggesting WiFi and fix the mast. I have piss pour WiFi connection being and virgin media but with you merging with them that just grand. A double whammy of crappy mobile and WiFi connections

@virginmedia I was very upset with my poor service but it was my bad for not updating my box or calling, I think you should make a post advising people to change their box after a few years because I’ve seen many people with my issue and getting a new box didn’t even cross my mind

@virginmedia Reboot doesn’t work, service not down.

@virginmedia @VirginMediaCorp So....no response since 8th May. Fantastic customer service.

Absolutely disgusting service from @virginmedia no tv and internet for 5 days, can’t send someone out til Wednesday. G R E A T 🙏🏽

@virginmedia #virginmedia i am tired when all the time on the phone all the time the wifi turns on and off. i still have a super hub 2. i use 2G on the phone. finally fix your problem, I'm tired of calling you to fix it. while in the garden or on the second floor all the time.

@virginmedia Day 3 of having to reboot my hub due to wifi not connecting. Problem still not solved. I have had this hub along time, can I get a new one or send an engineer out please!

@EffectzMIXER @TalkTalk @virginmedia Oh dude that sucks!