Virgin Media Outage Report in Islington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Islington come from postal codes N7 and N5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Islington, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 29 minutes ago |
|
London
|
Internet | 44 minutes ago |
|
Hammersmith
|
Internet | 48 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Croydon
|
Wi-fi | 1 hour ago |
|
Hammersmith
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Ssb316 (@ssb316) reported from London, EnglandWhat a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Edward Baran (@edward_baran) reported from Kensington, England@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Nese Ceren (@NeseCeren) reported from Camden Town, England@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Edward Baran (@edward_baran) reported from Kensington, England@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Edward Baran (@edward_baran) reported from Kensington, England@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Nese Ceren (@NeseCeren) reported from Camden Town, England@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Edward Baran (@edward_baran) reported from Kensington, England@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Revolution & Impression Beauty Clinic (@abeautyclinic) reported from Barnet, England@vmbusinesshelp @virginmedia Engineer spend yesterday 2 h and today 4 h still not working. I trying call so many times. No one pic up phone.
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EU (@NeilRAndrews) reported from Islington, England@virginmedia no telephone service here, please advise. Central London
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Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
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Revolution & Impression Beauty Clinic (@abeautyclinic) reported from Barnet, England@virginmedia still with out broadband from Saturday 26/10/19... I really don’t understood what’s happen. Is not possible call and fix problem. I highly don’t recommend your company!!!!
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brazen productions- jules hussey (@brazenprods) reported from Camberwell, England@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.
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Edward Baran (@edward_baran) reported from Kensington, England@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KG (@Spurk83) reported@virginmedia are you having issues with internet in the SW8 area? Not connecting for about an hour now!
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Tommy Tsang (@Bo_Beep888) reported@virginmedia Nope am an existing customer, along with this I do have a contract ending soon in May and would like to cancel it at that time can you look into this for me ..as am abroad but unable to call due to high cost. Do you have an online chat I can talk on
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Ian Meikle (@imeikle) reported@virginmedia My Internet connection has stopped working. I’ve tried to use your app to find out if there is a local issue, but I’m stuck in a login/captcha loop. Any problem in LS8?
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Tommy Tsang (@Bo_Beep888) reported@virginmedia hello I’ve tried to do a password reset but it doesn’t recognise the account number (even tho I have typed it correctly as per email receipts I get ..can you help?
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OldhamSte RL (@OldhamSte) reported@virginmedia My neighbours are okay, you've had enginer out changed router worked for 5 hours now back to square one - service rubbish since day 1
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Positive B (@soul4real2000) reported@virginmedia My broadband has been down for half the day. Unable to do my studying. I've rebooted etc. What s going on? I live in CR7 area.
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Leon Seabrook (@leonseabrook) reported@virginmedia is there anyone that can help with my renewal of contract?
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Harshy (@L4dva) reported@virginmedia It's not the level of service I expect either but it happened. I have received nothing... Having asked several times what the charges were I was quoted 4 different figures but not told what they were for. Utterly useless!!
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Pilar Atienzar (@PilarAtiz) reported@virginmedia I don't live in that address anymore, and with this customer service the new tenants don't want this company anymore.
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Nelsa Silva (@NelsaSilva2) reported@virginmedia Please, I'm abroad and cannot contact 150/03454541111 numbers. Is there any number/mail I can use to deal with a problem I have with my account from South America? It is urgent!