Virgin Media Outage Report in Islington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Islington come from postal codes N7 and N19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 31: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Islington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Hackney, City of Westminster, Ilford, Camden Town, City of London, Hampstead, Southwark, Harringay, Croydon, Dagenham, Harrow, Kensington and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Islington |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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Cherstyn Hurley
(@chersvacca) reported
from
Barnet, England
@virginmedia what is happening, disastrous internet today, total outage for hours at a time in North London. #deadlines and #homeworking impossible with this lack of service ? No explanation or idea when it will be restored
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@BruceBa06826486 @virginmedia Really cannot understand why virginMedia has selected to lower down its customer service quality? What did it get, a cheaper labour ??
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia Sadly the service is rubbish again today after a couple of ok days.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Apart from saying sorry, can you genuinely do something to help customers ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Manus
(@manusjflynn) reported
@virginmedia Thanks for the quick response. The online service is no use to me as I need to speak to your customer retention team. The impending increase takes my package to £150!! I can get a much better deal from Sky/BT.
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Henry Swanick
(@HenrySwanick) reported
@virginmedia a few days ago I phoned I phoned to say I was having issues with router 5ghz intermittent and 2ghz rubbish Today I have no 5ghz and 2ghz again is dreadful I am now on the phone to someone saying its configeration she went away and didn't come back its awful service
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David Guy
(@david_guy19) reported
@virginmedia I tried to speak to a manager yesterday and the response I got on the phone from customer services was everyone is on the phone sorry. Then hung up on me. Shocking really
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Keith Pates
(@KeithCP2) reported
@virginmedia I have tried all ways but you have removed all sources of communication no email, no postal address, no DM, only ring premium rate numbers I don't have money for food let alone make a premium rate call, I have been with Virgin since 1999,2000 a long term Customer
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Gyenn
(@TheGyenn) reported
@virginmedia thanks, guys. I just spent 40 minutes on hold listening to the same inane songs and messages, before being cut off. Stunning customer service.
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Megan Jean
(@mysticmeg_xo) reported
@virginmedia I've been trying to get through (for the second time) for almost 35 minutes now. I just want to cancel my account - can I do this online?
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Yb
(@_Ysff1) reported
WHY THE HELL WOULD YOU DELIVER MY PARCEL 20 HOUSES DOWN AND SAY ITS MY NEIGHBOUR @virginmedia @YodelOnline
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Non offensive name for the nice social media rep
(@NoName_xx_ahf) reported
@virginmedia Could I just dm you my account number and you deal with the complaint and write the resolution to me?
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melanie brand
(@melaniebrand7) reported
@virginmedia I've been with you for 25 years. Talking to someone that understands what I want is impossible, that is when you finally get through. yesterday I had to endure a very rude young lady that amounted to bullying!!!!!!! And yet again I am hanging on to speak with a human.
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Laura Ferguson
(@LauraFergusonBT) reported
@virginmedia 3 days of over an hour on hold trying to reach you. I'm calling the cancel your service department. How do I get hold of anyone please.