Virgin Media Outage Report in Islington, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Islington come from postal codes N7 , N5 and N19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Islington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Islington, England
The most recent Virgin Media outage reports came from the following cities: Poplar, London, Ilford, City of London, Hackney, Hammersmith, Southwark, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Internet | 54 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Ilford
|
Internet | 2 hours ago |
|
London
|
2 hours ago | |
|
City of London
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Islington, England
Latest outage, problems and issue reports in Islington and nearby locations:
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pi (@pisaint) reported from Croydon, England@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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Derek (@derekxgl) reported from Kingston upon Thames, England@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Martin Davis (@mertthemailman) reported from Enfield Lock, England@virginmedia got message on tv saying DVR problem (V6 box) 3hr to sort,is it knackered?
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Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, EnglandHi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, EnglandLess than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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pi (@pisaint) reported from Croydon, England@virginmedia Hi yes now I have it says there are issues… no timescale given though
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Ali Rahman (@alirah1986) reported from Croydon, England@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
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Abu Siddiki (@ABSiddiki) reported from London, England@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Richard Heasman (@H33ZE) reported from Merton, England@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.
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pi (@pisaint) reported from Croydon, England@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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lucy francis (@lucyfrancis_tri) reported from Camden Town, England@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
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🙌 N E I L 🙌 (@Neilz1) reported from Brentford, England@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia Nobody has said anything. They said they would fix it at last and then they left leaving the box in pieces in the flower bed and with no phone signal.
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Konstantinos Veves (@k_veves) reported from Ealing, England@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nath (@nathan85) reportedHey @virginmedia do you have an online chat facility? I have a relative in hospital who needs to speak to you about their services but the phone signal is bad so can't speak but they are connected to wifi
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The Michael Hunt (@MichaelAlanHunt) reportedWhy doesn't @virginmedia let you choose what your marketing preferences are any more? Its either marketing by all channels or no marketing. I wouldn't mind postal or email marketing, but not any phone or text marketing. Shoddy customer service Virgin Media
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Tammyb (@Tammy88B) reported@virginmedia Yet another loss of service. Estimated fix of 4pm. Is it worth keeping my fingers crossed????
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Guy (@King__Guy10) reported@virginmedia Most rooms in my house my signal just cuts off entirely. And all I’m told is that if the virgin connect app doesn’t detect it then it’s fine. But if you would like to come over and see less that 1mb in rooms other than where my router is then at least you will know it’s not right
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Johnny (@John_Walshaw) reported@virginmedia Thanks Virgin for leaving me with no Internet at home for 3 days and with no ETA after 3 phone calls, Wouldn't be so bad but i can see the fault in my garden with my eyes I don't think you'd even need to come inside.
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Kev Hegarty (@mrChimps) reported@virginmedia Yep. Says no problems and get into a look of self fix. Finally managed to book and engineer for Tues
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Laura (@LKEW84) reported@virginmedia There is nothing showing wrong with service updates, everything keeps coming back saying there are no problems. And then the WiFi cuts out again and I have to reset everything AGAIN! I want an engineer to come and fix it
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DaCow (@dcowley19692) reported@virginmedia Virgin are a joke for customer service. I was told I would be sent a WiFi booster and subsequently told I should phone to order one. Suggest everyone raising a complaint with the regulator. The person on the phone event told the engineer should send me the booster.
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DaCow (@dcowley19692) reported@virginmedia Still no response - Virgin media are a joke for customer service. Please can you advise who you are regulated by as I will escalate to them?
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ToonJules (@juliegreener) reported@virginmedia Called 150, there are no options apart from moving to another supplier! Long term customer very disappointed with the service.