Virgin Media Outage in Islington, Greater London, England

@sadbuttrue @virginmedia I left after a year of problems

@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal

Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

@virginmedia Extended service outage is bad enough but having to waste nearly 2 hours to find out that your service status pages are essentially lying is well beyond frustrating.

@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!

@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.

Nothing goes down more than @virginmedia

@virginmedia Still green. Not working

For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice

Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"

@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

@virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.

@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.

@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.

@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.

So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4

@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...

@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.

@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.

@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.

@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.

@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.

@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.

@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi

I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers

Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head

@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.

@virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings

@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2

@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!

@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.

@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

@virginmedia I have checked and it’s telling me you are looking in to it. The problem is this happening way too often for a service that we pay for.

@virginmedia I check the service status every time there’s a fault and 9/10 times it says ‘service may be intermittent’ when it actually doesn’t work at all. We have tried leaving the company but the call team are such a joke that they hang up the phone/don’t listen to a word you say.

@virginmedia I've been on the phone to your customer service team who have checked my service/network status and every single day assure me it will be fixed by 4pm. It's now day 3 of patchy services... DAY 3!

@virginmedia Now blinking light colour changed from green to white blinking but after all back to green blinking. Nothing changed problem remains the same. This happens time & time once 2 days no service!!

@virginmedia absolutely awful service. Nobody mentioned an installation and delivery charge to me yet getting charged. Was told a manager would be calling me back in an hour no call recieved. Shockingly bad regretting my decision of going with virgin! Just out there to rob money

@LaurenG1993 @virginmedia Same problem here.

@virginmedia Yep, I've tried that. Also tried phoning up customer service, but they're useless and told me there's no issue when there is

@virginmedia why do you make it impossible to actually speak to a human being on your "help" line. It keeps asking for a password, rejects my password then hangs up on me. Clearly you don't actually want to help!!

@Dave_hampton @virginmedia @bt_uk They hiked my rate about 4 months into the contract. I'll never use them again.

Swear I spend half the month waiting on virgin media fixing broadband issues😴 ***** make it impossible to get away from the company anaw they’re a pure JOKE