Virgin Media outages and service status in Croydon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Croydon, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 8, 12:34 PM GMT+1.
- Internet (61%)
- Wi-fi (14%)
- Total Blackout (12%)
- TV (8%)
- E-mail (6%)
The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Croydon, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Wembley, Poplar, Hackney, Croydon, City of London, Hammersmith, Southwark, Newham, Wandsworth, Dagenham, Orpington, Ashtead, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 1 hour ago |
|
City of Westminster
|
Internet | 1 hour ago |
|
London
|
Internet | 3 hours ago |
|
London
|
Wi-fi | 3 hours ago |
|
London
|
Internet | 4 hours ago |
|
London
|
Total Blackout | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Karl Lawson (@KrLwsn) reported from London, England@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Matt 🇪🇺🏴 (@sumnerpom) reported from Bromley, England@virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay
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Sem Moema 😷 🌹 (@Semakaleng) reported from Hackney, England@CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, EnglandHi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Zena Mclean (@ZXena_Mclean) reported from Ealing, England@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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Holly B (@hollyliba) reported from Camden Town, England@virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time
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Wozza (@DWozza) reported from Merton, England@virginmedia someone just answered and then put the phone down on me
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Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England@tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Mark Moriarty (@MoriartyMark) reported from Merton, England@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Peter Prince (@Peterprince) reported from Redhill, England@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Tyler Smith | 17 (@TELITYceo) reported from Bromley, EnglandGrrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃
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Daniel Burns (@DanielBurns91) reported from Dorking, England@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Wozza (@DWozza) reported from Merton, England@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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carly cella (@CarlyCella) reported from Wandsworth, England@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, still with the problem. Broken and distorted image and audio
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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BigTaze #BLM✊🏿 (@BigTaze) reported from Hackney, England@Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !
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Just Clear (@justclearuk) reported from Richmond, England@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith J Hudson (@wotsithead1) reported@virginmedia utter crap.
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Yata (@Obvcop) reported@mowatb @HarisA1995 @virginmedia I think the only solution is to badger them until they send engineers out to fix it, the site is still saying no fault. They also told me to resart on the phone and I could connect with slow speeds, which worked for a bit, but after I restarted again I lost all ability to connect
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Izabela Mnich (@IzabelaMnich) reported@virginmedia Please read emails to your ceo. I spent days trying to contact Virgin to sort my problems like many other people. FB your chats phone calls emails nothing works You have no respect to your customers! For telecommunication company you don’t know much about communication!
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CorruptJenrick (@CorruptJenrick) reported@virginmedia It's simply that 0.1mb upload means we cannot work from home. Downloads never affected
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becca (@beccacscott) reported@virginmedia we live in a london terraced house and ur wifi doesn’t even reach the kitchen fix it please !
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Black Pearl 🇬🇩🇬🇧 (@RyMoVSP) reported@virginmedia is Virgin media down? My TiVo has cut... Error codes W02 & V53??
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andy (@a7powell) reported@virginmedia I’m with you.....520mbps to my router...only 110mbps coming via WiFi with a range of about 6m.....awful awful service 😢 I’ve spent 6 hours today in total trying to fix it, no compensation, no fix, only been hung up on three times...I didn’t even shout or swear...#snowflakes
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Yata (@Obvcop) reportedCome on @virginmedia your site says no faults in g67 but it's clearly down for thousands. Can you let us know what's happening
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Why (@OhGodPlsNOO) reported@itsthetube Oh you poor thing, As bad as virgin media was, i switched from sky to them and even at it's worse....is 10x better
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john liversedge (@jd64liversedge) reported@virginmedia I better not miss the grand national because of your poor service 😡