Virgin Media Outage in Croydon, Greater London, England

Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.

AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia

Hey @virginmedia, I'm only grudgingly a customer because we can't have a dish here. I certainly don't want to switch to your mobile. How about saving a tree or two and not sending me brochures all the bloody time. Ta.

@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!

@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).

@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

@virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!

@virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

@virginmedia Area issue. Fix by 12 July 4:50pm

@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

@virginmedia At least twice a month it has issues, now waiting 2 days for a network engineer, it's just overall down too often to rely on.

@virginmedia Never mind Service is appalling lately.

@DuncanWeldon Oooh I'd better get virgin media to fix my bbc4 signal quality

@virginmedia #virginmedia worst Internet sevice ever, several times a month it stops working for days!

@digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

@virginmedia My other box and telly are working fine. There’s no service fault. Will call later.

@simonlevans @virginmedia You need to get rid. They are beyond awful for both

@virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!

@virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.

@virginmedia I need customer support regarding my contract.

@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!

@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.

@deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.

@KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down

@KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up

@LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom

@virginmedia Btoadband not working, postcode Rm10 8JT

@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

@alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing

Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

@virginmedia It’s down. Expected fix by 16:00.

@virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

@emloue @virginmedia @virginmedia contacted me and we went through some trouble shooting guides. Fortunately, as well, I have two tech savvy brothers who helped and sorted it, updated and all. We managed to fix between us all. 👍🏼

@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

@pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

@bt_uk Complete and utter lie. Don't go with BT absolute bullshitters! Worth paying a little more and going with @virginmedia or even Sky. Have experienced endless issues with BT and they can't take responsibility for their actions. Running down my contract and saying goodbye!

@virginmedia awful awful service. Poor quality internet keeps disconnecting. On going for 3 weeks. Call each day only to ne fobbed off !!! Cant speak to uk team either

@virginmedia Sometimes it’s best to just hold your hands up and say ‘we have messed up’ sadly it feels like your call centre folks are incapable of such behaviour and there is zero ownership of problems.

@virginmedia It was more of a complaint to MUTV. I can view MUTV on my Virgin box, but MUTV don't allow me to access MUTV on desktop. However, it would be useful if I could access the MUTV channel on Virgin Go...

@virginmedia After 19 minutes of this they disconnected the call. Disappointing service to say the least. #poorcustomerservice

@danslee @virginmedia Oh I feel your pain. Had such bad bad customer service with @virginmedia in the past.

Virgin media is attualy shit

@danslee @virginmedia @virginmedia have the worst customer service. Shambolic and disrespectful. Careless and uncaring. Utterly cold and thoughtless. Disconnected from the customer and leaching off the profits of disappointment. Other than that they are ok.

@virginmedia It wouldn't configure, we can not have an engineer visit for a couple of weeks, for reasons we am happy to discuss in private. No other options were available by the team, even when we suggested a few. We think we're going to cancel our contract :(

@KaiCruzing @virginmedia I still wouldn't touch anything with the Virgin prefix. The trains are crap, he is making money out of the NHS. My cousin works for VirginAtlantic and I can't repeat what HE said about the company. He's get the sack at 30,000 feet! 😜