Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 01/14/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Mitcham, Leatherhead, Croydon, Paddington, Hammersmith, City of Westminster, Wembley, Fulham, Merton, Redhill, City of London, Ashtead and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomLondon Total Blackout
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomMitcham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • afcvicki Vics. 💙 (@afcvicki) reported from Hackney, England

    @virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage

  • AdamJT99 Adam Thomas (@AdamJT99) reported from Bromley, England

    @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    @virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • Purp_Amethyst Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • soguerinet Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Hackney, England

    @jonwensley @virginmedia Just wait until you try to cancel!

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DTHertford David Thomas (@DTHertford) reported

    @virginmedia. Can you advise how to get in touch with you to discuss contract changes. On hold to Customer services for over 30 mins today.

  • UKAmerican Carl (@UKAmerican) reported

    @EdgyMSR Going on 9 days now and @virginmedia says no known issues 🙄 yet several neighbours also having the same problem

  • kacfrm Kasper Kjærgaard (@kacfrm) reported

    @robertwiblin @virginmedia Had a similar experience with @wsj digital subscription. On a reddit-tip I changed my billing address to a random Californian address and then, magically (legal reasons I suppose), a 'cancel subscription' button appeared and I no longer had to call UK customer service. Go figure.

  • SmithDonna17570 Smithy (@SmithDonna17570) reported

    @virginmedia You may not be able to arrange callbacks from your department but you can pass my details on to the relevant department who can contact me. Of course we have rebooted and checked for issues on our on line status every time we want to use it! Get somebody to call us ASAP !!

  • SmithDonna17570 Smithy (@SmithDonna17570) reported

    @virginmedia You may not be able to arrange callbacks from your department but you can pass my details on to the relevant department who can contact me. Of course we have rebooted and checked for issues on our on line status every time we want to use it! Get somebody to call us ASAP !!

  • scottlass1978 joanne mcewan🌈 (@scottlass1978) reported

    @virginmedia i swear to god your internet service must be the worst in the world 😤😠😡

  • Mjreard Matt (@Mjreard) reported

    @robertwiblin @virginmedia Never lease the router! (Though idk, maybe virgin makes/made you do that)

  • DaveMiester Dave🎩Miester (@DaveMiester) reported

    @absoluteradio @bushontheradio @RichieFirth When the kids burst into the living room in a panic because the WI-FI is down, "do I look like a Virgin Media engineer"? Or "oh, wait will I go and get my bag of broadband spanners"

  • Miss_Cherry_B_ Bea Smith 🇬🇩 (@Miss_Cherry_B_) reported

    @Itsdeactivatedg @bt_uk @virginmedia Yep! I hope they don’t plan on following that lot down the path of nonsense service! They’ve been really good up until now but nah; this issue, at a time when I’m stuck in the house, CANNOT run! I’ll give them a fair crack at fixing it before I get really p’d off!

  • RossIGrant Ross Grant (@RossIGrant) reported

    @virginmedia But beyond the service the appalling customer service - being lied to & hung up on.