Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Hackney, Islington, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Wembley, Dagenham, Camden Town, City of London and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Paulo
(@PauloDisco) reported
from
Stratford, England
@virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Michael
(@michaelck1972) reported
from
Hackney, England
@virginmedia Guys, the business does the work to retai the customer, not the other way round!
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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Malcolm Peacock
(@MalcolmPeacock3) reported
from
Hackney, England
Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Xena 💜
(@VanessaParnell) reported
Anyone else cancelling their DD because @virginmedia won’t fix their broadband, just keep taking the money and fobbing off!! No wonder people prefer @skytv at least their customer service is helpful #crap #scammers #terriblequality
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Chris Cain
(@chriscain_1992) reported
@virginmedia extremely disappointed with the service I’ve received from your installing team. Came late yesterday due to overrunning jobs (no issue there) but now no date to instal until March?! Come on!
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Maureen Bodson
(@LuckyCh3rry) reported
@virginmedia Hi there! Getting my install tomorrow and wanted to register an account first but I keep getting stuck at the "you can't use that password" step. Looks like an issue you've had for a while, but can you help? Thanks :)
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♡ 𝕄𝕣𝕤 𝔾
(@kayleighmgarner) reported
@virginmedia How longs a piece of string? 🙃 seriously, I’ve lost count the number of questions I’ve asked and not had answered. The phone was put down on me too whilst on hold. My husbands about to call back as I’m far too wound up.
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Herbert Skardon
(@Skardon) reported
@DJFlob @virginmedia My trouble is they are by a mile better than all the phone wire companies. Sad really.
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Bev Walker
(@BevWalker68) reported
@virginmedia As discussed on the web chat we needed to go away and locate the call. I can confirm that we contacted the quality support team at Virgin Media and this is the team who locate calls for us. As you mentioned it was for 18/01/23 at 15:25:58 and we have been unable to locate the cal
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Pam
(@Osmondmania) reported
@virginmedia Exactly! When I phoned to cancel on 2 Dec I was advised that it couldn’t be done until 10 Dec. I asked why as I had already uninstalled your equipment myself, but I was advised that it couldn’t be done any earlier. I was assured that I wouldn’t be charged passed 2 Dec.
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Sam Leake
(@SamLeake) reported
@virginmedia How can I tell which emails you have for us? This has been causing issues with other services like the skysports app and our o2 contract which I can't sign in to any more as our email has been messed around by a VM employee entering an incorrect email address?
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Pepe Ghumra
(@pepeghumra) reported
@virginmedia Despite spending 14 hours on the phone to your various 'customer care' teams, it seems that they cannot arrange for me to simply open an account with yourselves. Truly astonishing! My case reference number is 3565162.
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Pam
(@Osmondmania) reported
@virginmedia No, and I’ve requested a returns label a couple of times & even though you said you were sending one out, you have also failed to do that. I’m prepared to pay for the 12 days I had your service, but surely you can see that your equipment is NOT connected & I’m NO longer with you