Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SW16 and CR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 01/22/2026 11:05

January 22: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Newham, Southwark, Hounslow, Croydon, Hackney, Orpington, City of Westminster, Kensington, Twickenham, Camden Town, Poplar, Wembley, Sevenoaks and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomNewham Internet
United KingdomLondon Internet
United KingdomSouthwark Wi-fi
United KingdomHounslow Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.

  • davidlumley05 David (@davidlumley05) reported from Banstead, England

    @virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!

  • TonyWarren34 Tony Warren (@TonyWarren34) reported from Bexleyheath, England

    @virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from Camden Town, England

    @DarknessHayz @virginmedia Poor mum hope she is OK xx

  • peteholbrook Peter Holbrook (@peteholbrook) reported from London, England

    @virginmedia is their an outage in SE London ? I’ve lost everything.

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)

  • catmxc cwm :3 (@catmxc) reported from Islington, England

    @virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

  • IAGallosi Ian Gallosi (@IAGallosi) reported from Ealing, England

    Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10

  • JAKES_PHOTOS JAKE (@JAKES_PHOTOS) reported from Redhill, England

    So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyJ74551315 Andrew James (@AndyJ74551315) reported

    @virginmedia Sorry but your customer service told me on Saturday when I had no tv for a planned 3 days I was entitled to compensation and a complaint was logged. You seem to think the fault has been resolved but it has not so I want it fixing. I am not at home and my partner has gone to bed

  • the5belovedones whipflip (@the5belovedones) reported

    @virginmedia you have raised the cost of my bill despite my home router intermittently not working. I have called you many times to send me a replacement, but instead, you want an engineer to come to my house, which means I need to take time off work, which I cannot afford to do

  • AndyJ74551315 Andrew James (@AndyJ74551315) reported

    @virginmedia I haven’t called as I’m not at home. The check status page told of a fault from Sat lunchtime with an estimated fix time of 13.55 today which became 6pm. At 6pm it declared no issues though I still had no tv. Internet was also off all day but came back at the estimated time

  • AndyJ74551315 Andrew James (@AndyJ74551315) reported

    @virginmedia No I just want to report the fact that my television is still not working despite I’m assuming that you think someone has fixed it. So I want it still to be recorded as loss of service on the compensation claim and I want someone to fix it!

  • swingate79 swingate79 (@swingate79) reported

    @virginmedia I have service, but poor signal. Hence the new cable due to be installed to replace existing one. Means I have mediocre WiFi service in the house, no multi room, no boosters etc. Being informed in this way is unacceptable. I have moved away from Sky but VM is not delivering

  • HattyCollier Hatty Collier (@HattyCollier) reported

    @virginmedia been trying to get through to cancel our broadband service for 2 hours 15 minutes, absolute madness. Someone finally picked up and I was then cut off.

  • RayFish63090861 Ray Fish (@RayFish63090861) reported

    @virginmedia So far you have sent me a link to communication channels that are ineffective. Why not an email address or a phone number that is quickly picked up by someone interested in solving my problem

  • dawson8r David Dawson (@dawson8r) reported

    @sniffpetrol @virginmedia I feel for the “real person” that has to pick up the pieces after an automated chat bot has infuriated every customer that they’re going to speak to.

  • Whatkatiedidne2 ✝️🔰🐝🇮🇪 💜 (@Whatkatiedidne2) reported

    @virginmedia It's working now. It's been bad all day as my WhatsApp stopped working in a call. I rang their mobile no instead. Hopefully it's a poor day. I do have some problems X I did chat about them when I decided to switch . Thank you for replying quickly though

  • GeordieFalthful Geordie Faithful (@GeordieFalthful) reported

    @virginmedia My mother in law moved into a new house today & has no service despite texts saying her equipment has been delivered, it hasn’t. Can’t ring because automated bot wants to run checks & just hangs up because it can’t run the checks. How do you get to speak to someone?