Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Wembley, Hackney, City of Westminster, City of London, Southwark, Hammersmith, Newham, Northolt, Croydon, Richmond, Redhill, Mitcham and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hackney |
TV | |
| London |
Internet | |
| Paddington |
Internet | |
| Wembley |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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Liam Yulhanson
(@LiamYulhanson) reported
from
Islington, England
@virginmedia so after trying to cancel my account with you guys ... being put on hold for over 40 mins the woman hangs up at 9pm and your closed !!! I’m actually so happy im leaving now ! **** this #virginmedia
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
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Emily Edwards
(@EmilyEd03367074) reported
from
Brentford, England
30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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william benstock
(@will6310) reported
from
East Ham, England
@virginmedia hey I've got 2 mobile phone contracts with you I'd like to get mobile broadband with you with unlimited data but it's only for home broadband users or TV users. I've been a customer for 3 years could I get this deal or do I need to look else where
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Chris
(@chrispylang) reported
from
Hackney, England
@virginmedia hi hope you can help me as i can not find what inneed to ask you on you contact options. I already have virgin media tv and broadband installed in my house but i want to change the position of the connection points or add a room please get back to me
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@SkySportsBoxing y is the fight not working on virgin media
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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Alan R Newton (the online version)
(@AlanRNewton) reported
from
Camden Town, England
@virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.
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Gizem (GZM Tutorial)
(@GZMTutorial) reported
from
Bexleyheath, England
@virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.
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Gizem (GZM Tutorial)
(@GZMTutorial) reported
from
Bexleyheath, England
@virginmedia your service is awful! I've had NO TV, Wi-Fi or phone line for two days! You have an automated message that says the engineer is on site in the DA16 region resolving the issue for the last 2 days! I'm disappointed, you are not reliable enough and charge me a fortune!
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@virginmedia hi need help y is the sky box office not working
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Harvy Santos
(@harvy_santos) reported
from
Islington, England
@virginmedia Have gone through all these processes and still no resolution. None of your agents are listening. I’m just gonna go. I can’t believe this is how you treat your customer of 5years...
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Alan R Newton (the online version)
(@AlanRNewton) reported
from
Camden Town, England
@virginmedia Wireless and before I get the next question, we all use Macs so we have to borrow cables / adapters to check a wired connection but whenever we do that, would you believe, there’s no issues on those days!
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia I know the status of the service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Emery
(@memery22) reported
@sammy_pye @virginmedia I know! I was with sky and think I’ll have to go back and no one ever to talk too! My internet is on and off all the time and even when raising an official complaint I still don’t have a technical person to talk to!
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Chris Page
(@ChrisPage18) reported
@virginmedia I don’t see the point in the live message service. The website one used to work now it just says use WhatsApp but nobody ever comes back and when they do they go on a 4 day 40mim break
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Michelle Emery
(@memery22) reported
@virginmedia Better connected!!!!! Internet on off on off and no technical team to call!!!! Terrible customer service even raised an official complaint and nothing! Will have to contact the ombudsman at this rate
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Nicki Wadley
(@nickiwadley1) reported
@virginmedia how do I get to speak to an actual person to book an engineer visit? I know we have a loose connection following the trouble shooting steps. I don’t want to WhatsApp a bot or scroll your help pages!
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ART Digital Media
(@ARTDMUK) reported
@virginmedia Internet down in South Cambridge and as usual your useless service checker says everything is fine. Fix it!
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Jamie Irvine
(@JamieIrvine5) reported
@virginmedia customer service is shocking 🤬. I asked to raise a complaint and the advisor refused 🤬 I asked to speak to a manger he said there are no managers available 🤬 he said a manager would call me back but no one did 🤬. This is not acceptable @Ofcom @libertyglobal
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Shaun Armstrong
(@Shaun_Htfc) reported
@virginmedia I've just bought the boxing on box office for £20.95 and I'm just getting a black screen please help
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Tzafrir Barak
(@TzafrirBarak) reported
@virginmedia I am new customer but having an issue with install. Could someone please call me to discuss further?
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Gary Cross
(@garycross) reported
from
Corby, England
@virginmedia why advertise your call centre being open til 8PM if you're hanging up on me at 19:10? Having issues with my TV and your online tools aren't doing anything.
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Matt
(@gokifafa) reported
@virginmedia had issues with your internet for the past 5 days. Booked a engineer and you cancelled it with no new appointment. Not happy I want this solving asap.