Virgin Media Outage Report in Croydon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, London, Hammersmith, City of London, Wembley, Merton, Islington, Dagenham, Kensington, Godstone, City of Westminster, Newham, Southwark and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| Hackney |
Phone | |
| London |
Internet | |
| Hackney |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
-
Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
-
Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
-
Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
-
DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
-
nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
-
Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
-
Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
-
Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
-
catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
-
Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
-
IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
-
nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
-
Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
-
nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
-
Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
-
nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
-
Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
-
Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
-
Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lucy87
(@Lucy8720) reported
@virginmedia Ive managed to cancel my contract 👍
-
Karen
(@NKQueenie) reported
@virginmedia how do we get out of contract with you for failure to provide the service we are paying for? CONSTANT issues, apparently did an upgrade this week and its managed to make it even worse! Can't watch TV and can't work from home thanks to your diabolocal services.
-
D
(@top_dave1982) reported
@virginmedia How long is it going to take fsor your engineers to fix han on issue in my area E6 3JF. It's been over 4 weeks now.
-
Beccie Stevenson
(@BeccieLS) reported
@virginmedia I couldn’t get through - I was on hold for ages. Internet now down again too.
-
Ross Baker
(@Bakesville) reported
@virginmedia @virginmedia no other alternatives were offered. I’d have thought any company worth their salt would put the offers to me as a loyal customer instead of me having to ask what they could provide. I’d already told them what I’d want so it’s down to them to offer best deals for me
-
Linda H
(@mysonisno1) reported
@virginmedia No fix time, wifi is back up (for now)
-
Jan
(@edwards0819) reported
@virginmedia @SpotifyUK Sadly your chat is a nightmare, cut off three time! can’t get any help, maybe get the basics right for your customers before you do anything else.
-
X Patsy X
(@patsybelcher) reported
@virginmedia Absolutely shocking service! No Internet since 11pm Friday- checked all cables, switched on/off etc- phoned VM yesterday-"try cables, switching on/off etc" "we have already done all that". "Ok give it 24hrs and if u still have issues we'll get someone to you ASAP!"
-
Ross Baker
(@Bakesville) reported
Terrible customer service from @virginmedia - called to match contract offered to a family member for £75 p/m (1GB BB, sports & movies, all tv channels and landline) only to be quoted £119 for same! Loyal customer since 2009 counts for nothing!!
-
Ross Baker
(@Bakesville) reported
@virginmedia I appreciate they change, but knowing someone is paying less p/m for WAY more than we are getting is an insult. The offer of £119 was best offer they could give me. I was told I could call back and speak to someone else or to cancel contract for £300 approx