Is Virgin Media having an outage in Croydon, Greater London, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Croydon, Greater London, England problems in the last 24 hours

Virgin Media Outage Chart in Croydon, Greater London, England

May 20: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(44.18%)
Phone
(29.22%)
Wi-fi
(11.90%)
E-mail
(5.98%)
TV
(4.47%)
Total Blackout
(4.25%)

Virgin Media Outage Map Near Croydon, Greater London, England

Virgin Media in Croydon, Greater London, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Croydon, Greater London, England

Latest outage, problems and issue reports in Croydon, Greater London, England and nearby locations:
  • wheaton_peter Peter Wheaton (@wheaton_peter) reported from Bexleyheath, England

    @virginmedia Apparently there is a known issue thanks.....Shame I didnt know of that service earlier I'd not have booted the Cat 🐈😁

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN

  • salvatorRosa Bob Hawkins (@salvatorRosa) reported from Bromley, England

    Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    @virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!

  • Clairemonique10 Claire-Monique (@Clairemonique10) reported from Bexleyheath, England

    @virginmedia not impressed that there is no internet or cable and the f.a cup is going to start at 5pm!!! #virginmedia #FACupFinal #internetnotworking #cablenotworking #help #virginmediahelp

  • peppernpig9 kim lawrence (@peppernpig9) reported from Croydon, England

    @virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up

  • alanandline Alan Wheeler (@alanandline) reported from Richmond, England

    Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • SwLondonFist SWLONDON-FIST #BBBH #WELHORNY (@SwLondonFist) reported from Lambeth, England

    @virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1

  • Emmajones79 Emma Jones (@Emmajones79) reported from Kingston upon Thames, England

    @virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.

  • ONI_Assassin Adam Jamal (@ONI_Assassin) reported from Hammersmith, England

    @virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!

  • emmajanepenney 𝕖 𝕞 𝕞 𝕒 🦒 (@emmajanepenney) reported from Shoreham, England

    Why is virgin mobile still down 😩 @virginmedia

  • jason_best Jason Best (@jason_best) reported from Camberwell, England

    From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm

  • vim102 Vimal Kataria (@vim102) reported from Brentford, England

    @sumitpatel84 @virginmedia Contact customer support or @Nickladwa

  • fonemechanics fone mechanics (@fonemechanics) reported from City of London, England

    Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

  • tiggermethis David Hannam (@tiggermethis) reported from Bromley, England

    @virginmedia Magically the issue has after a few hours resolved itself....engineer stood down! 🤔

  • B4BRAHMINS Ankit Sharma (@B4BRAHMINS) reported from Banstead, England

    @virginmedia working from home once in 2 months and the same day your internet is not working in my area. Whats the point of paying such a huge monthly bill. Complaint number: COM103378725. Get it resolved or pay back the money i have paid for this month.

  • pdowner87 Peter Downer (@pdowner87) reported from Bexleyheath, England

    @virginmedia this company seems to have zero respect for existing customers. Poor customer service and no help at all. I will be looking for alternative more respectful companies to deal with.

  • Rosamojo Maria Rosamojo (@Rosamojo) reported from Camden Town, England

    @virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing

  • _adeyabdullahi Adey (@_adeyabdullahi) reported from Camden Town, England

    @virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.

  • Drew_Kerr Drew (@Drew_Kerr) reported from Lambeth, England

    @virginmedia Have signed for alerts, no updates or reasons sent to me. I can see frlma quick search it’s London wide. Please tell me what the issue is.

  • charlie_miller Charlie Miller (@charlie_miller) reported from Lambeth, England

    @virginmedia @jwsal Yeah, I’m in Brixton too and there are faults reported in our area. The estimated fix time keeps getting pushed further and further back, and new faults are being flagged. So it’s getting worse, rather than better. Been like this since last night. Very frustrating.

  • Rosamojo Maria Rosamojo (@Rosamojo) reported from Camden Town, England

    @virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.

  • willjennings80 will jennings (@willjennings80) reported from Lambeth, England

    @virginmedia @iamchrisowen Some warning would have been nice, you should have told SW9 customers you intended to remove service this weekend, I could've made other plans for my deadline.

  • Drew_Kerr Drew (@Drew_Kerr) reported from Lambeth, England

    Great. Bank holiday binge watch plan ruined by @virginmedia being down in SW8 AGAIN. Might be finally time to move from them. Speedy broadband isn’t speedy broadband when it doesn’t bloody work.

  • johngreenn John Green (@johngreenn) reported from Lambeth, England

    @Andrewcowderoy @virginmedia Down in #brixton too ;(

  • omlazo OM. (@omlazo) reported from Islington, England

    @virginmedia It was solved 15 mins later, thanks. The service page wasn’t functional yesterday either, so it wasn’t really useful, but thanks for the suggestion. Glad it wasn’t a meteorite on you guys. Cheers!

  • sumnjam Medan (@sumnjam) reported from Hackney, England

    @virginmedia @RosellaDegori Despite several attempts and restarting, service is still down in N16 impossible to contact help. When yiu run service check simply says everything is OK, well is NOT

  • sumnjam Medan (@sumnjam) reported from Hackney, England

    @RosellaDegori @virginmedia Is still out in N16 from 4pm yesterday. When you check status it says OK but I think they are lying. Help is possible to contact in Tuesday 08am, i am getting fed up.

  • pantsant ANT (@pantsant) reported from Camden Town, England

    Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia

  • lesauvage POUTMEDIA.Lesauvage (@lesauvage) reported from Islington, England

    @virginmedia London EC1 is out. Seems a mast has been damaged in the brief heavy storm that hit London moments before. An act of god however don’t believe in him! At least I get usually get 99% great service from virgin :)

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs

  • PeterCSK Peter Kirby (@PeterCSK) reported from Islington, England

    @virginmedia why no statements or comment about you service outage. Unacceptable.

  • 1FatKev Kevin Killoran (@1FatKev) reported from Hackney, England

    @virginmedia customer service is shocking, no Broadband or TV and when you call to find out an update you get a recorded messsge “Sorry lines are busy please try later” or try another service provider.

  • TopWhiskies TopWhiskies (@TopWhiskies) reported from Hackney, England

    @virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...

  • rbdavis Rob Davis (@rbdavis) reported from Islington, England

    @virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...

  • cholten99 David Durant (@cholten99) reported from London, England

    The page on @virginmedia that should show me why my broadband is down - is also down...

  • jelenaculum Jelena Culum (@jelenaculum) reported from Camden Town, England

    @withnail69 @virginmedia Probably not and will fix it at some point next week

  • mischawatson Mischa Watson (@mischawatson) reported from Hackney, England

    Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏

  • 1FatKev Kevin Killoran (@1FatKev) reported from Hackney, England

    @virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.

  • DepravedAcid Depraved Acid (@DepravedAcid) reported from Hounslow, England

    @vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • ogidiga Adex (@ogidiga) reported

    @Lostock_Henge @virginmedia Virgin has robbed us all. Poor and fake gift of 5gb

  • neebone Allan (@neebone) reported

    @Ocado @virginmedia Quite the contrary Meg, I think Ocado's gesture is great considering I can instead use my feet and get some of the bits that won't be delivered. More a comparison to @Ocado 's good customer service vs another company doing not so well ... :)

  • RedVee07 Alex (@RedVee07) reported

    @virginmedia That's all I get told to do, your customer service reps can't even tell me when the problem will be fixed.

  • williams_mark Mark Williams (@williams_mark) reported

    @virginmedia I spoke to them on the phone this morning and they are not prepared to offer the same as my neighbour as he is a new customer. Apparently I have to have a TV package which I don’t want. This doesn’t seem right or fair to me particularly as I have been with you for so long.

  • HybridGhoulZz Hybrid GhoulZz (@HybridGhoulZz) reported

    @virginmedia Yes I have reset it so many times I even called and they were no hope but said are sending some one out which no one has came and I go on the status page and my area is fine so I dunno what’s up I just need help ASAP

  • Saints_Fan_COYR SaintsFC Fan (@Saints_Fan_COYR) reported

    @virginmedia Dad has called and has been told they will send a new box on Wednesday. Not brilliant as that will be over a week without internet but if there is still an issue on Wednesday I will text the number above. J

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible

  • HybridGhoulZz Hybrid GhoulZz (@HybridGhoulZz) reported

    @virginmedia I have had no internet all day on hub 3.0 can u help as I need internet ASAP can u help I’ve tried everything and it got green flashing arrows solid base light and solid WiFi light all green

  • jgjellybaby Jess Groom 🦄 (@jgjellybaby) reported

    @virginmedia my broadband has been down all day AGAIN.Tried all the necessary steps on the website to sort it,cannot get through to speak to an actual person on your helpline. This happens so often and it’s SO frustrating. Can you please advise

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!