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Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 , CR7 and CR4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, Dagenham, City of London, Hammersmith, Tower Hamlets, and City of Westminster.

CityProblem TypeReport Time
Brent Internet 27 minutes ago
Camden Town Internet 5 hours ago
Hackney Internet 5 hours ago
Hackney Internet 6 hours ago
Caterham Internet 7 hours ago
London Total Blackout 7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • brazenprods
    ๐Ÿ brazen productions- jules hussey ๐Ÿ (@brazenprods) reported from Camberwell, England

    @danmac50 @virginmedia We wonโ€™t know. Internet down. Has been for about 4 years.

  • BigestPaul
    Paul McCann (@BigestPaul) reported from Bromley, England

    Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

  • mun2010cr
    Maisy Ray (@mun2010cr) reported from London, England

    Virgin media whatโ€™s happening to broadband services. Your remote access is not working. #virginmedia

  • RaphPH
    Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as Iโ€™ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • jimmymc
    James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find Iโ€™ve been disconnected anyway. And Iโ€™ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • SBranston
    Sarah Branston (@SBranston) reported from Redhill, England

    @virginmedia Bravo ๐Ÿ‘ Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. ๐Ÿคฌ Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

  • persianuk2017
    Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

  • Mr_RThomas
    RThomas (@Mr_RThomas) reported from Lambeth, England

    @virginmedia why donโ€™t you allow for your users to delete all saved shows at the same time rather than 1 by 1 ๐Ÿ˜– thatโ€™s really bad UX

  • Mark_Phillips66
    Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.

  • theashpowell
    Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

  • invisiblehive
    Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

  • SaraBarman
    Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said youโ€™d call me back. Iโ€™ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • SaraBarman
    Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay ยฃ28/month and then got charged ยฃ46/month. Are you still listening to the tapes?! My email and complaint also ignored. ๐Ÿ˜ก

  • _georgey
    george (@_georgey) reported from Richmond, England

    Obviously never got a response from this @virginmedia

  • theashpowell
    Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

  • theashpowell
    Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

  • CharlieTubs
    ๐˜พ๐™๐™–๐™ง๐™ก๐™ž๐™š ๐™๐™–๐™ฎ๐™ก๐™ค๐™ง (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia it has said โ€˜no problems detectedโ€™ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

  • CharlieTubs
    ๐˜พ๐™๐™–๐™ง๐™ก๐™ž๐™š ๐™๐™–๐™ฎ๐™ก๐™ค๐™ง (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

  • notquiteYao
    Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I canโ€™t afford your service, I suffer severe depression, and I canโ€™t keep spending 45mins doing this

  • mun2010cr
    Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TotoroRan91
    ใ‚‰ใ‚“~โ˜† (@TotoroRan91) reported

    @virginmedia There's a fault in the area, since yesterday! This happens way too often for the price of your service!

  • MyPhoenixFTA
    PhoenixFTA โˆ† truly 3.5% ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฉ๐Ÿ‡ช๐ŸŒ FBPE (@MyPhoenixFTA) reported

    @virginmedia I don't know anymore where to even start. My complaint letter to @CISASUK is growing with each interaction. Here's an easy one: don't have agents ever directing these words towards a customer "you are lying. You are a liar." What the actual F@+ยฃ????

  • Steveo111078
    Steveo (@Steveo111078) reported

    @virginmedia what's up with your mobile data? Connected to 4g full reception yet it's like dial up waiting on pages to load never used to have this problem

  • Sineadk60144380
    Sinead kelly (@Sineadk60144380) reported

    @virginmedia virgin media are cutting my 82 year mother who lives alone phone off. Customer for as long as virgin media has existed. No point ring customer service as they are waste of time and the call backs I am meant to get never happen

  • ElspethThePict
    Elspeth The Pict (@ElspethThePict) reported

    @virginmedia It was a refund of payment in advance as my service has ended.

  • YvonneT2022
    Yvonne T (@YvonneT2022) reported

    @virginmedia I have been a loyal customer for many years. I have a virgin mobile contract, media and broadband. @richardbranson thanks for offering customers broadband that is super fast. #virginmedia #broadband #NeurodiversityCelebrationWeek

  • oxosbase
    john oxley (@oxosbase) reported

    @anthonyalan23 @virginmedia Iโ€™m with @virginmedia and never had a problem with buffering. Is there a hardware problem ?

  • JayWratten
    ian rogers (@JayWratten) reported

    @Ballstocancer @virginmedia Full of huge promises @virginmedia they treat customers awful all about money ๐Ÿ™ˆ

  • misselisamartin
    Elisabeth (@misselisamartin) reported

    @virginmedia there's intermittent signal issues in my area, I've followed your steps online to ensure that it isn't my hub. Now I can't connect to the Internet at all. How am I meant to work from home today? This is the 3rd time in two weeks ๐Ÿฅฒ๐Ÿฅฒ

  • AnimeJules
    JulesAnime (@AnimeJules) reported

    @DowndetectorUK Virgin Media seems to be down #virginmedia #virginmediadown