Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of Westminster, City of London, Orpington, Poplar, Wembley, Kingston upon Thames, Streatham, Hounslow, Newham, Croydon, Barking and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| Hackney |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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Michael Moorby 👑
(@MMOORBYx) reported
from
Bromley, England
@jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN
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Marco Limido
(@flyinglimmar) reported
from
Merton, England
@virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?
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GeorgieCox
(@SkyFlier6981) reported
from
Brentford, England
@MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one
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Lloyd Child
(@islingtonlloyd) reported
from
City of London, England
@virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Mackenzie Ross
(@pmross) reported
@Binky_2301 @virginmedia The webpage seems to indicate that “total loss of service” equates to what the VM status page says; I’ve had no service at all for many days regardless of what the status page says. So if the area’s OK but I’ve had no BB/WiFi for 21 days my lack off service doesn’t count?
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squoozles
(@squeezymcgee) reported
@virginmedia I shouldn't have had to contact you on Twitter. And it's only by clicking on "make a complaint" that the web chat option came up. If you made this information readily available, as part of that page on how to contact you, then it would be so much quicker and less frustrating.
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Simon
(@AncientKeeper) reported
@virginmedia @virginhelp I'm very disappointed to be losing CNN from my Virgin package. @virginhelp say you can help.
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Ian
(@c00ke5ter) reported
@virginmedia Over two months of outages now for Virgin Fibre, the speeds are great but the reliability & customer service are shocking. Multiple properties on VM in area offline, promised callbacks and engineers never appear. Truly shocking service. Thankful for my @O2 hotspot.
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Stuart Middleton
(@stuartmiddleton) reported
@virginmedia Can I take that to mean that nothing else will be done to resolve the issue?
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RD
(@RD15118) reported
@virginmedia @richardbranson Feeling very let down by your service over last two days. I called to upgrade to movies and sports to give you £30pm extra and I have been mis-sold a package which removed services I had before upgrade. Three hours on the phone and no further forward!
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chloe
(@chloexolouise) reported
@virginmedia have got the WORST customer service, randomly putting you on hold or just leaving you in complete silence?? They just want your money and not to help 😤
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RD
(@RD15118) reported
@virginmedia Told to pay £7pm extra to get HD pack for sports which i wasn’t made aware of which I have since done to avoid hassle/making complaint which I chose to accept and move on and now being told to pay extra £5pm for kids channels. At outset I asked for HD movie and sport only.
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Brian Elliott
(@mamilmusings) reported
@virginmedia you were doing work in the SP4 area today, with the intent that the work would be done and service back to normal by 1800. It’s not. Can you update please.
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Brian Elliott
(@mamilmusings) reported
@virginmedia The website says there are no issues but that is palpably false as I’m using my own data/4G not WiFi.