Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/10/2026 02:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hounslow, Newham, Croydon, Barking, Southall, City of Westminster, Greenford, Paddington, Wembley, Poplar, Welling, Islington and Orpington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomHounslow Total Blackout
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Murrony Jenny Haines (@Murrony) reported from Islington, England

    @virginmedia what a terrible customer service experience

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

  • CheukRuby Ruby Lau (@CheukRuby) reported from London, England

    Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......

  • alij_price Alison Price (@alij_price) reported from Bromley, England

    Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.

  • grahamrhome Graham Roberts (@grahamrhome) reported from Croydon, England

    @virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...

  • SoulfulScotsman 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.

  • alij_price Alison Price (@alij_price) reported from Bromley, England

    @virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia internets down again.. is there an outage?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AlasdairSwanson Alasdair Swanson (@AlasdairSwanson) reported

    @virginmedia They just called back -- "We have been receiving suspicious packets and alerts from your router so we want to do a free support call". I terminated the call.

  • pollyhowden Polly Howden (@pollyhowden) reported

    @tuhtut @virginmedia Same issue - have restarted and reset and same green light flashing

  • stevehemmings81 Steve-O (@stevehemmings81) reported

    @virginmedia new customer disappointed tales of poor service are true! Paid for hub 4, given hub 3. Rang 3x & told your team put the form in 2wks after my 1st call, despite assured delivery on Tue 11th & have to wait another 10 days. Now outside my 2wk cancellation - coincidence?

  • chris_magz Chris Maguire (@chris_magz) reported

    @virginmedia why everyday this week is my broadband having an issue? It drops, I check your site and you say you know there is a problem and it’ll be fixed at 3pm. It’s obviously not been fixed if it seems to happen each day!!!

  • v23474 VICKI - #LGBTQ+ 🏳️‍🌈 Barisi have my heart 💞 (@v23474) reported

    @virginmedia Yes, we found it on Catch-Up last night. Any idea what caused the issue in the first place?

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.

  • petebeckett1 Pete (@petebeckett1) reported

    @virginmedia The line wasn't just disconnected, the agent actively hung up on me. I am really not happy with this service and yet you don't even acknowledge the problem. Just empty words. We are very seriously considering moving providers as the service received is just not good enough at all

  • tomdthorpe Tom D. Thorpe (@tomdthorpe) reported

    @virginmedia Yes there is. It keeps losing connection. The service webpage says it’s up but it keeps disconnecting. Which is a pain as I work from home. When is this getting sorted.

  • miraclegirl1974 Lisa B (@miraclegirl1974) reported

    @virginmedia Hi, I'm trying to summarise my complaint but I can't add all the characters in this tweet, do you have DMs or an email I can reply to please

  • imalip Regis (@imalip) reported

    @virginmedia The only option given is to call phone support. Where no one ever answered. Or go to the “service upgrades” page which only offers to buy more services at additional cost