Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR7, CR0, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, Poplar, London, Wembley, City of Westminster, Southwark, Hackney, Croydon, Islington, City of London, Kingston upon Thames, Camden Town, Hammersmith, Northolt and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Wi-fi | |
| Poplar |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ja mes
(@jamezymaryan) reported
@virginmedia No issue, just wonder why you still charge extra for sky sports in HD not as though it's a new thing anymore.
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(っ◔◡◔)っ ♥ 𝒥𝒾𝓁𝓁𝒾𝒶𝓃 ♥
(@kookaboos) reported
@virginmedia I have run this test multiple times and all it tells me is to check the connections to my router, which I have done multiple times, and then asks me to re run the test. It won’t tell me of any outages nor let me report a problem.
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Sharon 😷💙
(@EssGee_x) reported
@virginmedia I did not. I was told that I owe you £42 and that I would be hearing from collection agents, was also told that the service would now be disconnected and I’d get an email confirming. But I’m still connected and there’s been no email.
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Benji
(@The_boy_benji) reported
@virginmedia yesterday a man on the phone told me they’ve been working on the fault in my area (SE14) since 7am. Today I just got told they still haven’t found the fault. What ******** is going on. I am losing so much money working from home right now!
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Jonny Field
(@jfield90) reported
@virginmedia Took out a new contract yesterday for 18 months. Received a confirmation email this morning with inaccurate charges included and was appalled at the attitude of the individual in your customer service team that took the call to discuss the issue. Not a great start...
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TruVetCommando
(@TruVetCommando) reported
from
Avonmouth, England
@Ofcom hi there @virginmedia are charging me for fibre350 and im getting 30 at the best there customer service will not even send out a engineer to look. This has been going on for months. I have just spent over 2 hours on the phone again to them all they said is complain to you.
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alan knott
(@alan20063) reported
@virginmedia Had similar problems yesterday. Would come on at full speed and then drop out completely. Even stopped tv on demand. So far so good today
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Carryl🌻
(@itscarryl) reported
So much faster to import Georg’s many brushsets to Procreate once downloaded to iPad in Dropbox rather than my poor WiFi failing so often, and even that took restarting the WiFi and then the tablet twice. Yay, virgin media, fastest WiFi in the west 😒
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ChelseaDagger
(@MrChelseaDagger) reported
@ShemTaborCFC @virginmedia yes they are poor Shem ,I had it with them ,I left once the contract expired
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DW Sound
(@DWsound) reported
@Matthew_Wright @virginmedia They are a bit ****...no different than most other 'service' providers to be fair- tell them you want to leave...see how quickly things escalate then