Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/20/2026 14:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Hackney, Hammersmith, London, Southall, City of London, Barking, City of Westminster, Croydon, Wembley, Bexleyheath, Islington, Sutton, Hounslow and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomHackney Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • call_horne Chris (@call_horne) reported from Bromley, England

    @virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Merton, England

    @Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from Islington, England

    @virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @jonslinn @virginmedia TW11. Nothing . All down

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • lisa_hulme Lisa Hulme (@lisa_hulme) reported from Richmond, England

    @virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!

  • AdrianLiard AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience

  • CharlotteMossUK Charlotte Tansey (@CharlotteMossUK) reported from Camden Town, England

    @virginmedia please improve how you treat your customers! Broadband + TV down in NW1 since last Thursday with no text updates, no online status and the only way I find out the latest is a 30 min call. This follows a previous 2 week outage in November where I was not compensated.

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Paddington, England

    @DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia

  • AdrianLiard AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jmyhill24 Jon Myhill (@jmyhill24) reported

    @virginmedia raised a complaint, chased twice and still not heard back plus had to pay £14 for the privilege of being on hold for 30 minutes trying to speak to someone. 1st class customer service as always

  • KDon78567212 K Don (@KDon78567212) reported

    @virginmedia Furthermore, I made it clear, that I don't want to re-contract me as I was not happy with the service I receive recently. I checked my account yesterday- they have extended it by 18 months. This is not the problem at all- it is the fact that I need an uninterrupted service.

  • Yateleyhypno Yateley Hypnotherapy (@Yateleyhypno) reported

    @virginmedia He is elderly & suffering from isolation depression. He has no internet but has smartphone. He is retired & doesn’t have money for data. I’m his counsellor & Covid poor & have no money to pay for it for him either. I am asking for a data sim for him.

  • CallumBoyd93 Callum Boyd (@CallumBoyd93) reported

    A honestly think @virginmedia hang the phone up on you after waiting 2 hours just so you don’t bother trying to call back. Shower of utter arseholes man

  • SibandaMs Memory Sibanda (@SibandaMs) reported

    @virginmedia this is very unfair, my kids are learning online using zoom and teams. For the past 3 days now there is no internet and what do you call this ..? Delivering a quality service..? You said you are increasing my monthly payment to continue improving your services...

  • oggy33 Kev Partridge (@oggy33) reported

    @WeAreOpenreach Hi, I am trying to join sky but have been told that I can have it as you didn’t make BT fibre accessible to my home, due to me using virgin that is totally wrong I know they are other homes using virgin media, good way to treat a disable wheelchair user.

  • jrehuk James Harrison (@jrehuk) reported

    @virginmedia how can you justify putting your prices up when your service has been so poor lately?

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    so glad to have my tv back from repair after a few weeks of it not working. means i can watch Liverpool vs Burney nice and smoothly on my @virginmedia box and not have to deal with that god awful @SkySports app for windows #LIVBUR

  • Sandi_H_xx Sandi Hirani (@Sandi_H_xx) reported

    Been on the phone to @virginmedia for over an hour! Customer service needs to be looked at...for sure!.. feel like hanging up, but then will have to go through this again!

  • EJennerSLT Lizzie Jenner (she/her) 🏳️‍🌈 (@EJennerSLT) reported

    @Danny_D_Pearson @virginmedia Any luck leaving #virginmedia? I was promised an email within 24 hours after cancelling on the phone and it never came. Can't say I'm surprised. One #failure after another. @virginmedia