Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, City of Westminster, Bromley, Wandsworth, Westminster Abbey, Caterham, Lewisham, Mitcham, Merton, Sutton, Fulham, and Beckenham.

City	Problem Type	Report Time
Southwark	Internet	3 hours ago
Croydon	Total Blackout	21 hours ago
Southwark	Total Blackout	1 day ago
City of Westminster	Wi-fi	1 day ago
Southwark	Internet	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 1 minute ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Raynes Park Lib Dems (@RPLibDems) reported 2 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  traymca 💙 (@traymca) reported 3 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Will Jennings (@willjennings80) reported 4 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 5 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  ☆ Liezel ☆ (@liezel_t) reported 6 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 16 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Alex (@ameehan71) reported 17 minutes ago from Bromley, England

  @_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 18 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  R. Aaron (@aaronuart) reported 18 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Mike Fuller (@ninepine) reported 19 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Claire Champion (@Champion3Claire) reported 19 minutes ago from Bromley, England

  @virginmedia I think you will have to agree this is an unacceptably long time for the repair as it’s already been going on for days?? “There's a TV issue in xxx. Thanks for your patience while we work to fix things as quick as we can. We hope to fix this by 14 March at 16:00”

• 
  Deano (@Deano1969) reported 20 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 22 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Claire Champion (@Champion3Claire) reported 22 minutes ago from Bromley, England

  @virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 23 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Shasa Colson (@THE_COLSON) reported 25 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Michael James Weaver (@Weaverfooty14) reported 34 minutes ago from Blackheath, England

  @virginmedia is there a outage in woolwich Se18 my broadband isn't working and I can't even load up your website to try and get help?

• 
  Baltazarka (@MiaZagica) reported 50 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Catt Hurman (@catt_hurman) reported 55 minutes ago from Bromley, England

  @virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Reformed Prisoner (@formerprisoner_) reported 4 minutes ago

  @virginmedia 2/2 cont… ombudsman. You constantly failed to deliver a service, made constant promises and failed to deliver on them, so you were left with no choice but to agree to the cancellation. You are quite comfortably the worst broadband provider I have ever come across.

• 
  Dee Ess 🇬🇧 (@gowlos60) reported 5 minutes ago

  @JeanDifford It's made very clear that you do if you want to: 'Watch or record live TV on any pay TV service, like Sky, Virgin Media or EE TV. Watch live TV on streaming services like YouTube, Channel 4, Amazon Prime Video or any international channels'. I don't want a criminal record.

• 
  Addy (@iadnan9) reported 5 minutes ago

  @AlloquiStrix @virginmedia Reported an issue 2 months ago and only just received a response. The advice given was unhelpful, careless, and frankly unprofessional. The issue is still ongoing with Now being told it could take another 28 days for a follow-up. Completely unacceptable and a waste of time.

• 
  Waggy Mama (@WaggyMama) reported 5 minutes ago

  @footballontnt is there an issue with streaming of Porto v NFFC? Quality on Virgin TV is awful @virginmedia

• 
  ex999 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@maurice_1960) reported 11 minutes ago

  @virginmedia @misselledee Do you think that no service might mean the Internet page might not be available

• 
  Juniper Pearl (@Coxy_Girl_) reported 14 minutes ago

  @yoffey @virginmedia Call cut out. Got through later without an hour long wait. Issue identified but also that our TV box was old and needed updating. New box due tomorrow, TV issue did resolve itself over night.

• 
  Alloqui Strix (@AlloquiStrix) reported 17 minutes ago

  @virginmedia Estimated times were given on Thursday as 17th to fix. Friday 10th at 8am it said 18.00 on that day. 20 mins later it said 17th again. You need to sort out the messaging. I'm burning through my mobile data as a result of your self inflicted outage (it was an upgrade I was told

• 
  GlenEagle. Better society now for disabled. (@BurnheadMax) reported 21 minutes ago

  @virginmedia The fact you've taken money when you shouldn't have and then wonder why your bill wasn't paid is called 'basic business'. If you compound your error by not allowing people to sign in, chances of resolution diminish. It's not rocket science.

• 
  Joshy R 🌒 (@JJRussell95) reported 22 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

• 
  Sharon Hall (@sharonmariahall) reported 25 minutes ago

  @virginmedia @El_Lloydie Dont bother. You wont get any satisfaction. I sent a webform complaint in 27 march and an email to the CEO last weekend. Still waiting for a response