Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/01/2026 06:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Mitcham, Camden Town, Southall, Newham, Wembley, Ealing, Islington, City of Westminster, City of London, Southwark, Coulsdon and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomCroydon Wi-fi
United KingdomMitcham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • AntonBrooksAMB 🔰 Brooks 🔰 (@AntonBrooksAMB) reported from Merton, England

    @virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this

  • lhntennis Lee Neale (@lhntennis) reported from Richmond, England

    @virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake

  • timplumb Tim Plumb (@timplumb) reported from Wandsworth, England

    @virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.

  • U2Gorilla Snatch (@U2Gorilla) reported from Southall, England

    Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details

  • DxpTheFirst Fiscally Unstable Cam (@DxpTheFirst) reported from Lambeth, England

    @virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

  • U2Gorilla Snatch (@U2Gorilla) reported from Southall, England

    Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.

  • AntonBrooksAMB 🔰 Brooks 🔰 (@AntonBrooksAMB) reported from Merton, England

    @virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot

  • timplumb Tim Plumb (@timplumb) reported from Wandsworth, England

    @virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”

  • catt_hurman Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.

  • BeckyKellyNews Becky Kelly (Göllner) (@BeckyKellyNews) reported from Hackney, England

    @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

  • wysiwyg100 Mr. Whizz (@wysiwyg100) reported from Lambeth, England

    @virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch

  • plummerkevin1 Kevin Plummer (@plummerkevin1) reported from Richmond, England

    @martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

  • AntonBrooksAMB 🔰 Brooks 🔰 (@AntonBrooksAMB) reported from Merton, England

    @virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾

  • RobbieSpice89 Robbie_Spice (@RobbieSpice89) reported from Paddington, England

    So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

  • catt_hurman Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mikejjennings Mike Jennings (@mikejjennings) reported

    @Jennay_25 @virginmedia oh yeah it's extremely clear from dealing with them that they simply do not give a single **** about their customers

  • CathyEDScott Cathy (@CathyEDScott) reported

    @virginmedia your customer service stinks I have been a customer with you for 15 years and you just don’t care - looking forward to joining @SkyUK

  • azharaga azharaga (@azharaga) reported

    @virginmedia Since the past week the internet connection has been extremely unreliable and upon calling your call centres they seem to think there Sl nothing wrong however my entire locality is facing issues and has reported it multiple times

  • DCWressell David Wressell (@DCWressell) reported

    @SkyHelpTeam Hi Becca, that doesn't fix anything. I'm practically employable as an engineer at this point the amount of steps I've gone through. I'll give @virginmedia a shout and see what they can offer me instead

  • bengorman_ ben (@bengorman_) reported

    @virginmedia @BigAlzzzz My Nan is 92 years old and her home phone is making random phone calls to a unknown number. She has dementia and is stuck bed it’s impossible that it’s her making these calls your support team seems to be incompetent in understanding this. Please help

  • quattrothedog1 Bob Bennett (@quattrothedog1) reported

    @SODASam_ @virginmedia in a different country, got no debt, see a house I like but can't get a bloody mortgage for it because I've saved enough for the deposit, never used my Visa or overdraft & always paid everything way before due dates so I have a low credit rating...

  • sciolism007 #sciolist (@sciolism007) reported

    @virginmedia I'm not able to follow the instructions/advice you've given, its far to complicated. I came to you on Twitter hoping to get a resolution to the problem I'm having since 24th March with @virginmedia As I see it, my only solution now is to find a competent & much cheaper provider

  • Bones2029 Locked On (@Bones2029) reported

    @virginmedia Seems to be sorted now. Tbh I've had virgin broadband for a year, this is the first time it went down so a pretty good service so far for me. I put yesterday downtime to a software update. 👍

  • SODASam_ Samantha Billingham (@SODASam_) reported

    @Kel70824886 @virginmedia Corrupt is the perfect description 👌 Internet issues again in London too 🤦 Not sure what customers and paying for 🤷

  • Singion Jason Donald (@Singion) reported

    @virginmedia also says no problems. And Im on about postcode leval. Ive had it say no problems then your own account say theres engineers fixing as its down all around