Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/23/2026 02:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Hammersmith, Croydon, Dagenham, Southall, Beckenham, Merton, City of Westminster, Paddington, Newham, Stratford, City of London and Barking.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomHackney Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • iamAleFerrara Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

  • iamAleFerrara Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.

  • charbster Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • Champs707007 Stephen Champion (@Champs707007) reported from Wandsworth, England

    Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • sam_batty Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.

  • Semykaya Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • iamAleFerrara Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

  • iamAleFerrara Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

  • marksonofjohn marksonofjohn (@marksonofjohn) reported from Camberwell, England

    @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

  • jfcolomer Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • sam_batty Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.

  • jasonhier Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aliceandtheink ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, England

    In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻

  • GrotBiscuits Gilesy 🐀 (@GrotBiscuits) reported

    @virginmedia Broadband down again, wonder how long it will be down for this time.

  • Brian_Bond_ Brian B (@Brian_Bond_) reported

    And to think, @virginmedia are increasing prices for this (lack of) service. #VirginMediaoutage #virginmedia

  • metal_tank Rajan (@metal_tank) reported

    @kanengonij @virginmedia When they come back online, argue that their bill increase is beyond the % set out in their T&C's - they'll cancel it and honour your originally agreed price for the duration of the contract

  • RussellJames Russell Clamp (@RussellJames) reported

    Virgin media down since 1am - I understand technology has its issues, but for @virginmedia to be completely silent is amateur hour. #VirginMediaoutage #virginmedia

  • NKS1784 NKS (@NKS1784) reported

    @virginmedia I know you losted connection with your clients....is not a problem of today, but could you be back online asap. Have sh*** to do!

  • BrianLe92417316 Brian Lewis (@BrianLe92417316) reported

    @virginmedia can you give an update on the outage in RM14?

  • Misterjunkz Leonardo De Junkz (@Misterjunkz) reported

    @SlimNasty2013 @virginmedia i got the same issue

  • TheRealM_Sosa Martin Sosa (@TheRealM_Sosa) reported

    @virginmedia internet down in SE24. No warning, no way to use the signal checker in the website, what is going on? You left for Easter break a bit too soon???

  • djcox David Cox (@djcox) reported

    @EmmaMarieCooney @virginmedia We have limited service back. But keeps cutting out. Any news please @virginmedia ?