Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/03/2026 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Greater London, London, Poplar, Camden Town, City of Westminster, Croydon, Southall, Paddington, Carshalton, Southwark, Mitcham, Newham, Wembley and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Wi-fi
United KingdomHackney Internet
United KingdomGreater London Internet
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomCamden Town Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • fitandfun_ Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • abreybugg Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England

    @virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help

  • scroogio Neil Cole (@scroogio) reported from Camberwell, England

    Any chance of a reply please @virginmedia - nobody responds on your instant message service either

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • georio123 George (@georio123) reported from Eltham, England

    @virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

  • th3Jud3 Geo-Jude FCCT (@th3Jud3) reported from Croydon, England

    @virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia I'm told the engineer has closed the issue from his end and they will have to raise a level 2 again and will be in touch within 48 hours. Dies this mean the issue is still open?

  • DamionSheppard Damion (@DamionSheppard) reported from Lambeth, England

    @virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

  • followsonal Sonal Bhardwaj (@followsonal) reported from Poplar, England

    Virgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • jonnysmorrison Jonny Morrison (@jonnysmorrison) reported from Lambeth, England

    I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia The engineer said he was unable to fix and said would escalate and she would get an update by 13.30 yesterday afternoon. No update was sent so she phoned today to be told the call had been closed

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    Mum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia The issue has been closed apparently. She has been told that someone will contact her in 48 hours.

  • AnaRochaPT Ana Rocha (@AnaRochaPT) reported from Camden Town, England

    @virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Milkybarkid24 Damian Molloy (@Milkybarkid24) reported

    @virginmedia disappointed in the price increase AGAIN especially as I’ve tried consistently for 2 months to get through to your call centre to discuss leaving but no joy. I suppose I’m within my rights to cancel dd and walk away if no one will speak to me? Please respond

  • lensdaughter Beverley Kent (@lensdaughter) reported

    @virginmedia due to your incompetence and misspelling my daughters email address, she never received the discounted offer to change her package and has now been charged £165 for the pleasure of being told

  • invertebrother Jay 🏳️‍🌈 #BlackLivesMatter (@invertebrother) reported

    @virginmedia Yes I have, same problem

  • GeriBrown14 Geraldine Brown (@GeriBrown14) reported

    @virginmedia Why do I need to speak to someone about my account? This makes absolutely no sense. I’ve given my postcode in an earlier tweet and a screen shot of the ‘network issue” I’m getting. When is the estimated fix time? Came to virgin media from Sky 6 weeks ago and wish I hadn’t...

  • conning_susie Susie Conning (@conning_susie) reported

    @virginmedia We have been trying to cancel the account, due to the pandemic my Mother is living with me which is 3 hours from her home & therefore unable to return the equipment. Still no returned call from Customer Services. I am happy to talk to someone if they would like to call me?

  • TomTowle79 Thomas Towle (@TomTowle79) reported

    @virginmedia spent hours on hold trying to cancel my broadband for almost 2 months! Still no joy. Very poor service. Maybe you’ll call me now I’ve cancelled the direct debit!

  • ArcticMurray Arctic Murray (@ArcticMurray) reported

    @virginmedia Can you check my area? TS19 8JN no issues on service status page again...

  • DailyCannon Daily Cannon (@DailyCannon) reported

    @virginmedia I've complained, I've phoned loads, you were even meant to apply a discount about 18 months ago when I wanted to leave and never bothered. I'm done. Bt is ordered.

  • joelnolan94 Joel Nolan (@joelnolan94) reported

    @virginmedia terrible customer service, I've put in a complaint and I hope you can resolve my situation promptly... Thanks.

  • ArcticMurray Arctic Murray (@ArcticMurray) reported

    @virginmedia Hi, issue still occurring when using WiFi, friend had the same issues this week and VM have resolved the issue for him. Connecting via cable resolves the issues but all devices suffer random drop outs every 20 mins. Happening for 3 weeks, with no issues or network setup changes.