Virgin Media Outage in Croydon, Greater London, England

@virginmedia @virginhelp Not happy about the connectivity issues in my area.

@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?

@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.

@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone

@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?

@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?

@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?

@virginmedia have an error code (C130) and not getting a signal, what does this mean?

@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.

@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!

@virginmedia my TiVo box has broken how can I get this replaced?

@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....

@virginmedia My WiFi disappeared... green lights flashing...is there an issue and if so when is it going to be fixed?

@virginmedia Hello, I'm in E15 and my broadband connection has vanished. Is it an area problem?

@virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?

Is @virginmedia internet down in Barnes area?

@virginmedia There has been an outage in burgess hill since Saturday but it’s still not fixed. There are texts being sent everyday saying when the next update is but nothing has been fixed. I am totally dumbfounded.

Hey @virginmedia how long are we going to live with no Wifi signal in n16 just to get an idea of how much work will fall behind because of this mess

@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice

Virgin media is absolutely awful in every aspect

@virginmedia how can I complain about the poor service we are continually having with broadband and TV when no one answers the phone!!

@virginmedia @harlando2 the service still isn’t working obviously ‘it’ll be active by the time you wake up tomorrow’ doesn’t mean the same thing to Virgin. 8 hours 25mins and counting on hold for a SIMPLE house move. @BBCWatchdog how are we supposed to work from home today?

@virginmedia Finally managed to speak to one of the technicians for 5 minutes after being in the queue for over an hour. She asked me to rest the router, which I did and again I was promised a call back which I never got. Changed the channels also as suggested here and this is the speed i get

@jayrayner1 @virginmedia @virginmedia are awful. It goes through phases of dropping out multiple times as day. When you call to get it fixed they refuse to send an engineer out.

@jayrayner1 @virginmedia Switch to Zen. Almost no faults from year to year. And when there is one, a smart, helpful person will take you seriously. You pay for that level of service but if your livelihood depends on being connected, why mess around. Just a satisfied customer. No commercial relationship.

@virginmedia why are you sending me bills when I'm NOT even a virgin customer anymore 🤬

@virginmedia why is your service so **** that it can’t handle an iOS update from @Apple ???

Yet again, @virginmedia coming in clutch with the joke of service. Had no WiFi for nearly 6 hours as it is dropping every minute. No service outage, recursive support on the website with no real assistance and not a word telling us of problems. 1/2

@virginmedia Yeah had loads of issues today - ruined a couple of very important zoom calls. It seems a bit unfair that I have to pay for something that doesn't work properly, please can you sort this out or I am packing my bags and leaving.

@virginmedia you guys are ridiculous. Every other day your “improving services” you guys are quick to have a tantrum when people are late to pay bills but you’ll happily cut of services before your endless “issues in your area”