Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Dagenham, Croydon, Orpington, Poplar, City of London, Hackney, Ashtead, Wembley, Camden Town, Tadworth, and Redhill.

City	Problem Type	Report Time
London	Internet	16 minutes ago
Wandsworth	Internet	2 hours ago
Hammersmith	Internet	9 hours ago
Southwark	Internet	10 hours ago
Dagenham	Wi-fi	11 hours ago
London	Internet	12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 3 minutes ago from Lambeth, England

  @virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?

• 
  Caster Azucar (@casterazucar) reported 6 minutes ago from Hackney, England

  @virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 7 minutes ago from Ealing, England

  @virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom

• 
  Craigy B (@CraigyBEsq) reported 9 minutes ago from Wandsworth, England

  @Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde

• 
  ian (@IanBorrett) reported 9 minutes ago from Lambeth, England

  5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

• 
  VanHowe (@howedali) reported 10 minutes ago from Lambeth, England

  I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

• 
  bill osmond (@billosmond) reported 18 minutes ago from Camberwell, England

  @virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.

• 
  Shane Patrick Cullinan (@musofunk) reported 28 minutes ago from Lambeth, England

  . @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London

• 
  bill osmond (@billosmond) reported 28 minutes ago from Camberwell, England

  @virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?

• 
  James-J Walsh (@JamesJWalsh) reported 29 minutes ago from London, England

  @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

• 
  ian (@IanBorrett) reported 30 minutes ago from Lambeth, England

  @virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.

• 
  Subhendu Dey (@subhendudey) reported 34 minutes ago from Kingston upon Thames, England

  @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

• 
  Pete Austin (@PeteAustin_) reported 36 minutes ago from Kensington, England

  @virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.

• 
  Nezih Savaşkan (@watchvideosoul) reported 40 minutes ago from Lambeth, England

  Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

• 
  Adi Staempfli (@AdiStaempfli) reported 42 minutes ago from London, England

  I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

• 
  Nezih Savaşkan (@watchvideosoul) reported 44 minutes ago from Lambeth, England

  Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

• 
  devanHD (@devanHD) reported 45 minutes ago from Lambeth, England

  **** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!

• 
  Keith Barr (@KBHeadteacher) reported 52 minutes ago from London, England

  @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 59 minutes ago from Lambeth, England

  @niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 1 hour ago from Lambeth, England

  @virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rockerzing (@rockerzing) reported 8 minutes ago

  Joshua v Usyk paid on virgin media said I would be able to watch soon “but when?” Just looking at the advert for how long £26.95 rang 150 just run around in circles no customer services what a waste of a evening come on virgin sort it out 🤨

• 
  🔴🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FtblObsession) reported 9 minutes ago

  Virgin Media have to fix this ffs

• 
  SteveHarris_Official (@steveharrishpe) reported 9 minutes ago

  @virginmedia how do I cancel a live event? Ordered the boxing and still isn't processed and could be processed after the main event! That doesn't help. Tia

• 
  Sarah Marshall (@SarahMa65622962) reported 9 minutes ago

  @virginmedia help! I’ve bought the Joshua fight, but you’re now telling me I am not authorised! I’ve just paid £27!!!

• 
  STONEY (@mrmstoney) reported 13 minutes ago

  @virginmedia Just had to reset the set top box for a second time. The thing crashed again. What a crap service. #JoshuaUsyk

• 
  PandaIsland /fm/football/minecraft (@PandaIslandMC) reported 13 minutes ago

  @Gibney_A @virginhelp @virginmedia what a load of **** sack em off boss

• 
  Name cannot be blank (@exiledyorkist) reported 13 minutes ago

  @markbob917 @wrexham @virginmedia Given their record they'll be back in a free weeks to fix the job anyway.

• 
  shire auld mog (@shirekitten) reported 16 minutes ago

  @virginmedia another weekend of rugby ruined by a terrible picture. Spoken to so many departments but no one seems to care. Is my £100 bill each month not enough? How much should I pay to expect a watchable picture???!!? 20plus years a customer means nothing to this company 😡

• 
  Clare Dullenty (@CDullenty) reported 16 minutes ago

  @bobby2handz @vegansmurf @virginmedia Half an hour initially, got through explained the issue and got cut off! Got through after another 45 minutes but still no explanation but they say there's no solution can only offer refund.

• 
  Ricky Kay (@Ricky_Kay) reported 17 minutes ago

  Was trying to refresh twitter when my phone tried to logon to my neighbour's BT network. I have Virgin Media broadband and the superduper hub was 7 metres away. How poor is VirginMedia wifi that my phone thinks the next house away is better.