Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR7, CR0, CR2 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/07/2026 14:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Tower Hamlets, London, City of Westminster, Hackney, Hammersmith, Southwark, City of London, Newham, Poplar, Wembley, Islington, Kingston upon Thames, Camden Town and Northolt.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomTower Hamlets Total Blackout
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Pumpkin25 Anike (@Pumpkin25) reported from Bexleyheath, England

    @virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

  • jackbremer Jack "interrobang" Bremer‽ (@jackbremer) reported from Wandsworth, England

    Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.

  • sue_horbury Sue Horbury (@sue_horbury) reported from Bexleyheath, England

    @virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service

  • NessTownsend Ness Townsend (@NessTownsend) reported from Bromley, England

    @virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming

  • ImDjSmith_ Dj Smith (@ImDjSmith_) reported from Hackney, England

    @virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???

  • afcamachos André Camacho (@afcamachos) reported from Camden Town, England

    @virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...

  • CultMediaLtd CultMediaCollective (@CultMediaLtd) reported from Eltham, England

    @virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...

  • ItaloMurdoch J Murdoch-Smith (@ItaloMurdoch) reported from Camden Town, England

    @virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?

  • NowHearThisUK Now Hear This (@NowHearThisUK) reported from Camden Town, England

    after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • NowHearThisUK Now Hear This (@NowHearThisUK) reported from Camden Town, England

    @virginmedia Intermittent but at worst was up to 5 times daily

  • Pumpkin25 Anike (@Pumpkin25) reported from Bexleyheath, England

    @virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.

  • NessTownsend Ness Townsend (@NessTownsend) reported from Bromley, England

    @virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.

  • CultMediaLtd CultMediaCollective (@CultMediaLtd) reported from Eltham, England

    @virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tokerspud Andrew Psaras (@tokerspud) reported

    I’m sick and tired of being messed about by the poor service from @virginmedia the me for @Ofcom complaint

  • haykate Hayley Cartwright (@haykate) reported

    @virginmedia Nope. We didn't get hold of anyone. The whole thing is a shambles. Had an engineer booked a couple of months back & then your company decided to cancel 'because everything was fixed'. It wasn't & never has been. Shocking. If people want2 #stayconnected they need to look elsewhere

  • grancake s clinton (@grancake) reported

    Virgin media went down

  • Sim_LKS Kahsim Lee (@Sim_LKS) reported

    @virginmedia That doesn’t help. I scanned my room and the kitchen both apparently have great signal one minute and drops out the next!

  • atifashah Atifa Shah (@atifashah) reported

    @RabnawazA @virginmedia I’m about two steps from cancelling my @virginmedia account. They sent out an engineer to fix, I’ll see how it goes for a week! Frustrating to say the least!

  • ManeatGrass ManeatGrass (@ManeatGrass) reported

    @KairenK @virginmedia @virginbroadband I think wi fi is bad everywhere Kairen since lockdown its a pain in the butt excuse french , there was an internet radio station last night who didnt have enough strength to put show on, but yeah i moved from virgin myself.

  • footbal21066693 football central (@footbal21066693) reported

    @virginmedia want to tell me why the whole of my area and more wifi is only running at 2 mbs and if it’s not running at that it’s down it’s been dreadful for 2 weeks running now the wireless connection for everyone in my area is dreadfull any ideas?

  • BigTip_ BigTip©️ (@BigTip_) reported

    @virginmedia surely we can terminate our contract if we’re no longer getting WiFi at night when we’re paying £55 a month for 500/500

  • tokerspud Andrew Psaras (@tokerspud) reported

    @virginmedia And it’s down again

  • geoffreygoodwin geoffreygoodwin (@geoffreygoodwin) reported

    @primevideosport why is the picture quality so awful via Channel 205 on Virgin Media in the UK? And also when will you offer pause and rewind features to live matches. Can’t understand why you bought all these sports rights to then only deliver such a poor product. Tennis too.