Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, Barking, Croydon, City of Westminster, Southwark, City of London, Tower Hamlets, Ealing, Paddington, Richmond, Wembley, Newham and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I will again but i get the recorded message. Thank you for trying to help.
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?
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David
(@gingertrvlguru) reported
from
Lambeth, England
@virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia My WiFi has been off all morning... I called and was told it was a problem in my area... When will it be sorted.... I need to work from home today and I can't due to this problem #virginmediadown
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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JS Chamberlain
(@jj_jacq) reported
from
Bromley, England
@virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cc
(@CiaranCraig3) reported
@xxBexx1 @virginmedia Refusing to allow customers to cancel dropping calls after 30 mins shocking customer service 😡
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia @virginmedia is the worst for customer service. Cut my service off 3 weeks too early after I told them I was leaving. Spent 6 hrs on phone to get it switched back on only for some other idiot to turn it off again the following day! Raised a complaint and they out right refuse to
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Roy Gore
(@RagBuster) reported
@virginmedia Your support is terrible, who uses whats app for support? and still not a response in hours. You lie to customers about auto-compensation. I have been informed I have been credited yet see nothing on my bill :(
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julie_julie_julie
(@juliejuliejul15) reported
@virginmedia Says there are issues and you aim to fix them by 21:00 tonight. I’ve had more pleasurable tooth extractions than this exchange
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Steven Wale
(@swale500) reported
@virginmedia @RobbieBain8 This sort of broken English Rob?!
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Stephen Martin MBE
(@samhockeygold) reported
@virginmedia what’s the problem in #holywood NI your even your suggested /tvcode isn’t working
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Jb
(@Jbpafc5) reported
@virginmedia I’m lagging on my game & it’s slow! Keeps cutting out! Only had problems since you made me plug a phone line in!!
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Elizabeth Jamieson
(@ElizaJamieson) reported
@virginmedia thanks for leaving us high and dry all day with no broadband and looks like tomorrow too. #KY129PF. Daughter had to take enforced holiday as wfh was not an option. Best part was you disabling the ‘register for service loss compensation’ option . Worst company ever 😡
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Jb
(@Jbpafc5) reported
@virginmedia Wired! It effects everything! Just drops out & speed is no where near where it should be! Been fine for years but since having to plug a phone line in then it’s gone awful
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Bri Bri
(@soup_gravy) reported
It's like @o2 and @virginmedia are battling for top spot on who can provide the worst services. 2+ weeks it's been daily issues with both companies