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Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Dagenham, London, Croydon, Southwark, Orpington, Poplar, City of London, Hackney, Hammersmith, Ashtead, Wembley, Camden Town, Tadworth, Redhill, and Barking.

CityProblem TypeReport Time
Dagenham Wi-fi 1 hour ago
London Internet 2 hours ago
London Internet 3 hours ago
Croydon Total Blackout 4 hours ago
Southwark E-mail 6 hours ago
London Phone 6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • JackEORobinson
    Jack Robinson (@JackEORobinson) reported from Wandsworth, England

    Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

  • MrsJerryTweets
    SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @Marcroy_Smith @virginmedia Same here and customer service not available either

  • markselondon
    Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

  • markselondon
    Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

  • shah4569
    Shah 🦅 (@shah4569) reported from London, England

    @virginmedia bring back customer service to the UK. Philippines is a joke!

  • BancoDePapa
    グラハム・スミス® ©Official (@BancoDePapa) reported from London, England

    I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

  • markselondon
    Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.

  • shah4569
    Shah 🦅 (@shah4569) reported from London, England

    @virginmedia All these problems. But still fleecing money from us.

  • AnnaThurmanLDN
    Anna Thurman (@AnnaThurmanLDN) reported from Bexleyheath, England

    @virginmedia sort it out! I’ve got Betty next door hollering at me over the fence when I’m trying to get the washing in asking if it’s gone down! #virginmedia #VirginMediaoutage

  • Kwame916
    Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

  • jm1967uk
    Justin Moore (@jm1967uk) reported from Redhill, England

    @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @Jaym7t5 My system is down since about 4pm

  • HazanJJ
    JJ Hazan (@HazanJJ) reported from Blackheath, England

    @virginmedia Still down in Lewisham SE8 for me

  • MelanieHart72
    Melanie Hart (@MelanieHart72) reported from London, England

    @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • ameehan71
    Alex (@ameehan71) reported from Bromley, England

    @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

  • amiwrong82
    MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClareHemsley1
    Clare Hemsley (@ClareHemsley1) reported

    @virginmedia I was sent a deadlock letter a few weeks ago so have referred my complaint to the ciacs however have received a letter from you saying you have tried to contact me which you haven’t and that you are still looking at my complaint can you check this for me

  • little_lyon_man
    Gary (@little_lyon_man) reported

    @virginmedia 4 hours no response from online chat. 35 minutes on hold to customer service, no response. Billed £25. Please get someone to contact me ASAP.

  • TomGTFC83
    Tom O’Flaherty (@TomGTFC83) reported

    @virginmedia your online help is perhaps a bit buggy. I was sat waiting for 10 mins with the automated message repeatedly saying 0 min, 0 sec waiting time. Gave up in the end. Could this be replaced with something more realistic i.e. ‘unknown’ etc? Why answer if you don’t know?

  • artiashah
    Arti Shah (@artiashah) reported

    @shah_vikash @virginmedia especially when the service is rubbish is that part of South West London... I say ditch them

  • kevinuk32
    Kevin James (@kevinuk32) reported

    @virginmedia Whats going on with your Broadband today? Been on hold for 1hr 35m so far. CRAP! HELP!!!

  • Vany_8209
    *AlwaysBadTiming* (@Vany_8209) reported

    @virginmedia It's better...we'll be checking it during the next days. Just a quick question do you offer free wifi boosters? my room is at the further back of the house and without it can't get signal. Using a tp link at the moment but wondering if you do this service.Tx

  • Davidoh1964
    David O'Halloran (@Davidoh1964) reported

    @virginmedia can you advise what the problem is with intermittent broadband outage in Sallins Kildare and when it will be resolved. Killing remote working.

  • statoblue
    Graeme Boyce (@statoblue) reported

    @virginmedia I have with numerous other people same outcome every time it’s not working

  • ASherrySipper
    Jason (@ASherrySipper) reported

    @virginmedia Do you have issues in the SW17 area? The broadband is down. We tried calling but got nothing useful back

  • TeshPunja
    Tesh Punja 💬 🇬🇧🇮🇱 (@TeshPunja) reported

    @virginmedia I need someone to contact me immediately regarding a customer complaint I made a month ago.