Virgin Media Outage Report in Croydon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hounslow, City of Westminster, Hackney, Camden Town, Wembley, Orpington, Poplar, Croydon, Islington, Ealing, City of London, Southall and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Wi-fi | |
| Southwark |
Total Blackout | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia down yet again in N19. Almost all day. Everything is connected up correctly and have restarted.
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Kathryn Bowers
(@kathrynahedrick) reported
from
Islington, England
@virginmedia what is going on with the WiFi on the Underground? I need to sign in every time and even when I do manage to I get a message about a certificate and can't actually get a signal? I'm a Vodafone customer for mobile but I have a home Virgin Media account
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Simmonds 💙
(@InezBeckman) reported
@virginmedia @dilrajsachdev Surely you work for Virgin Media don’t you? Stop trying to pass the buck when you have a stressed customer. Appalling customer care as always from Virgin Media!
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Ozzy
(@OzzyOzOzOz) reported
@mattyc1980 @virginmedia @skytv Imagine of you cancelled your payment, they would demand you acted instantly to sort their issue of non payment out while they take an absolute age to sort out your problem
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Steven White
(@StevenWhite52) reported
@virginmedia my internet is down in KT17 can you check what’s going on please
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Nick Eatwell
(@nickmunch) reported
@kerrie_atkinson @virginmedia So I called to discuss the offers that you have, as advised to my wife above, to get a very rude gentleman who again told us the same deals, I asked why you were willing to let loyal customers leave without matching new customer deals. He wouldn't answer instead ended the call.
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Mia
(@mimi_ray91) reported
@virginmedia please fix broadband in SW4 it’s been over an hour- some of us actually work unlike you guys
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Webster
(@SJWebsterArt) reported
@virginmedia Today, after an email saying you were going to dispatch self-install kit on 30/04/2021 I got on live chat again to say completion isn;t until 14/05, we need to delay. Why did no one get back to me? Terrible customer service made me decide to just cancel the order. They refused.
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Richard lee
(@Tricky13Lee) reported
@virginmedia I gave up I’m going to have to cancel I was given a price of £40 at 13.47 than at 14.25 the price was £50 no agent will do the same price again
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Rose🌹🏴
(@rosijones) reported
@virginmedia There is actually planned work going on and everything is off in the area. I'm on the phone now. Network issues picked up because when I called on the 9th April they realised the whole area had issues. Taken months.
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Beca
(@Beca_P_) reported
@virginmedia spent 9 hours trying to order a booster as My wifi won’t work in half of my house. I find it hard to believe that a multi national corporation is “out of stock” of a necessity item within your business. Was directed from person to person and no one could help me 😠
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Laura Sutcliffe
(@CindyLauraLou_x) reported
@virginmedia Thanks for your response! It’s not working at all, we think she may need a new box. We would like it sorting out ASAP please as she lives on her own and will be sat in silence. Can you advise?