Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, City of Westminster, Paddington, London, City of London, Southwark, Hammersmith, Wembley, Newham, Northolt, Croydon, Richmond, Redhill, Mitcham and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| City of Westminster |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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Sepe_71
(@71_sepe) reported
from
Bromley, England
@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!
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chloe turner
(@chloeturnerr) reported
from
Biggin Hill, England
Can’t believe how awful the service & customer service is at @virginmedia 😡 not one person there can help you!
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Ben Thapa
(@BenThapa82) reported
from
Croydon, England
@virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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BarryDanser
(@BarryDanser) reported
from
Paddington, England
@virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
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Leon
(@leonspight) reported
from
Richmond, England
@virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.
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Hadi Taheri
(@persianuk2017) reported
from
City of London, England
@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ians
(@ianster78) reported
@virginmedia Well the service just gets better your engineer came out today and our internet had been switched off at virgins end for no reason so got that fixed but my tv picture is now my fault as my tv isn’t compatible with your TiVo box that has never been stated in any documentation joke
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Dominique Moore
(@DGNMoore) reported
Still not heard from @virginmedia now more than 5 hours, text message said response will be within 4 hours during working hours, which it was. Do not want to be charged US rates because @virginmedia location service is inaccurate by + 4,000 km
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prianka.
(@prianka_XO) reported
@virginmedia estimated 07/12/2020. i have already called them numerous times. only yesterday was i informed of the issue and no additional boosters are being offered
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p
(@Phil_t1983) reported
@HyperopticCS please please please can you provide service to my area, with you 2.5years and no problems just amazing service, now with @virginmedia for 3 months as we moved and regularly have to restart my router, now day 4 of issues and just received a txt shd b fixed by 9th!
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Abi Harris
(@AbiHarrisx) reported
@virginmedia @richardbranson Never in my life have I had such a horrific experience with your customer service team. Please don’t ask me to DM you and call. I’ve been cut off twice today after waiting 48 minutes to speak to your ‘loyalty team’! Please can someone call me!
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Butters
(@butterfield91) reported
@virginmedia They have said by the 8th. No guarantee that we will be refunded for the time we have been left without a connection. Very poor.
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sharon chalmers
(@shazzadavison) reported
@virginmedia Thanks for quick reply, our issue is he has recently been diagnosed with dementia and has destroyed all relevant details bar his account number. He is paying £113 a month and has absolutely no internet but we cant get anyone on the phone to try and sort this out for us.
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Daz
(@TOXIC_DANG3R) reported
@__iPanda13x @virginmedia @AskPS_UK What virgin media package are you on to get that. That's horrible.
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Hunni
(@HunniMary) reported
@virginmedia Horrible customer service. Providing a broadband package that does not work and when continuously calling for an engineer to resolve they send the same engineer twice who is not technical to check further problems. Why are you wasting my time!!
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Izzy Wildheart adoptee, artist
(@Izzywildheart) reported
@virginmedia can’t get Prime, itv hub or bbc iplayer on Virgin is there a problem?