Virgin Media Outage Report in Croydon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bromley, Hackney, London, Southwark, Croydon, City of Westminster, Newham, Hammersmith, Bexleyheath, Southall, Camden Town, Mitcham, Redhill, City of London and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Matteo Buschittari
(@matteobuschitta) reported
from
Wandsworth, England
@virginmedia internet not working in clapham common area...tried all the procedures already and none working
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website
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Cameron
(@camjwall) reported
from
Lambeth, England
@virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
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VanHowe
(@howedali) reported
from
Lambeth, England
I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.
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Eoghan
(@owengmusic) reported
from
Wandsworth, England
@virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
. @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Levy
(@racheldlevy) reported
@virginmedia ‘ASAP’ isn’t a timeframe. I’ve spent over 10 hours trying to resolve this issue. I work full time. I am not able to do my job properly because you are depriving me of the tools I need to do it, and are taking up time when I should be working. I am falling behind because of you.
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Tesh
(@tesh157) reported
@virginmedia @Alan_J There you go ZR…?! Seems as though everyone gets different info from @virginmedia customer service
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remove the con party💙
(@steve_rook) reported
@virginmedia I have been a customer for 22y 1m. And you are so disinterested in keeping customers that you will not offer decent deals to keep my custom. So I have to cancel my contract and come back in 3 months if I want a deal that is currently available to new customers.
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
@virginmedia Every time it asks me to restart it, which I do, then I continue and get “Sorry, we can’t run a test on your service right now”. Repeat ad nauseam.
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Syntira
(@HaSyntira) reported
@virginmedia Previously ran into an issue where the router wasn't working even with the white light, I had it replaced today without no question, the engineer was nothing but friendly however the bandwidth is worse than before as displayed. The link provided has also not resolved my problem🤠
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Jade Solitaire
(@Jade_Solitaire_) reported
@virginmedia And this is the problem.with @virginmedia they just disappear same as they did during my phone update
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Sam Wade
(@s_wade94) reported
@virginmedia Last update says aiming to be fixed by 9am tomorrow. This would mean almost 72 hours without internet! Totally unacceptable when you consider we are continuing to pay for this service
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tracy cunnington
(@Tracy_c13) reported
@virginmedia It’s been cutting out and resetting the router for nearly 3 weeks eventually when it lets you connect the signal is so weak it won’t load anything on the screen. This means we also can’t use catch up on the tv or Netflix. Tonight we have not been able to get it to come back on
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bitlevel
(@PeeKay69) reported
@IAmCodeNinja @bt_uk £62 pm for Virgin Media 1GB - although they're doing an offer for much less at the moment. Little to no issues - had FTTP at my last house, this one has copper - and it doesn't seem to make much difference. Or the other fibre providers - CityFibre et al if avail.
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Rachel Levy
(@racheldlevy) reported
@virginmedia Please don’t give me more empty apologies. This is beyond a joke. You are causing me emotional distress and seriously affecting my #mentalhealth. Not to mention the pressure you have put on my relationship and the distress this issue is causing my little boy. You are disgusting.