Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Ealing, Islington, Hackney, City of Westminster, Camden Town, City of London, Southwark, Coulsdon, Croydon, Dagenham, Kensington, Poplar and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Wembley |
TV | |
| Ealing |
TV | |
| London |
Internet | |
| Islington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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Mike Reddington
(@mikereddington) reported
from
Bromley, England
@virginmedia I currently have a SIM only deal with O2 and M200 Fibre broadband with VM. I’d like to cancel both and switch to your Fibre Broadband Volt package (M350 + 10GB SIM) for £11.50 extra per month. How should I go about doing this?
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spite driven development
(@thomas_maurice) reported
from
Islington, England
Hello @virginmedia you appear to have yet again issues around London N7. And yes I have tried to turn it off and on again
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david
(@kentsoc) reported
from
Biggin Hill, England
@virginmedia I keep getting this message when I try and sign into my Virgin Media Account…. “This service can only be accessed by the primary account holder”. I am the primary account holder.
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Jen Daly
(@jgraha14) reported
from
Ealing, England
@virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?
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Robert Wright
(@RKWinvisibleman) reported
from
Lambeth, England
We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?
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J Calvert & A Bates
(@JulieAdamFilms) reported
from
Camberwell, England
@virginmedia what’s going on? Broadband is still down for 2nd day (!!) but you’re website saying fault corrected in our area which is obvs not correct.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Mal
(@hill_mal) reported
from
Bromley, England
@virginmedia so my broadband has been intermittent all afternoon and now it has gone down again…. This is happening all the time! Why do we pay for a service which is constantly under par?!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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julie atkinson #ForeverEuropean #Rejoin💙 #FBPA
(@skatinggirl1) reported
from
Bromley, England
@virginmedia Just wondering why we pay you for a substandard service - signal constantly drops out making anything on Netflix etc unwatchable.A joke in the worst possible taste.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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Spooky Mazza 👻
(@mariorgi) reported
from
Hounslow, England
@virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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heidi tomlin
(@thissiteisballs) reported
@virginmedia you have just lost me as a customer, after years of me faithfully sticking with you!
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Richard
(@richspursfan71) reported
@joefawcett @virginmedia They blatantly lied to me, phoned in march to cancel due to price rise, told me I can't because my contract isn't going up, 8 days later and every month after went up by £3.5 a month. Not trust worthy
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Gary Adams
(@GazzaAdams) reported
@virginmedia @Ofcom is this something you guys can help with? I’m close to cancelling payment as this seems to be the only way I am going to get anywhere. And will state that I’m not liable for any monies owed past this point. I’ve stayed a week longer than planned which has obviously cost me
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FeNiX
(@MFC_Fenix) reported
@virginmedia so i've been on hold for 1hour and 2minutes, then cut off. Thanks, good job i was already wanting to cancel!
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Marc Wilkinson
(@MarcWil12316423) reported
@Reid2Melanie @virginmedia Lol they never answer WhatsApp been waiting since yesterday late morning..
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Nicki 💙💙
(@nicki_weston) reported
@virginmedia getting really fed up of paying a hell of a lot of money for your service, when your internet continually cuts out and unable to watch any tv!!
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Avatis
(@AvatisinSpace) reported
@virginmedia Im waiting to speak with a customer retention expert. Still waiting
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Gary Hollern
(@garymackem) reported
@virginmedia I had cancelled my package, then one of your loyalty people called me today and I foolishly accepted a new package. I want to go back to my old package and continue with the cancellation as planned. This happened today so I am@within my rights to cancel the upgrade within 14 days
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Steve Austin 316
(@smit316) reported
@virginmedia I have been having problems with my service for over 1 month now and now I have to tv or broadband
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Marc Wilkinson
(@MarcWil12316423) reported
@virginmedia This is not true, I have called early morning, no one ever answers, I have had a WhatsApp chat to a hot then just said someone will be with you but that was yesterday still waiting. How am I supposed to change or cancel my contract if you can't talk to anyone??