Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hackney, London, Hammersmith, Islington, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Wembley, Dagenham, Camden Town and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| Hackney |
TV | |
| City of London |
Wi-fi | |
| London |
Total Blackout | |
| City of London |
Wi-fi | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Ben Thapa
(@BenThapa82) reported
from
Croydon, England
@virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!
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BarryDanser
(@BarryDanser) reported
from
Paddington, England
@virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it
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gary
(@grimemusic1014) reported
from
Southall, England
@virginmedia All I wanted to get across is that the reputation it brings to the company is really bad
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.
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Leon
(@leonspight) reported
from
Richmond, England
@virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router
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Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.
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Luc Coiffait
(@Luccoiffait) reported
from
Poplar, England
My internet has gone off AGAIN!!! @virginmedia It’s been on and off every day for 2years. And never as fast as promised.
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(
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chloe turner
(@chloeturnerr) reported
from
Biggin Hill, England
Can’t believe how awful the service & customer service is at @virginmedia 😡 not one person there can help you!
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)
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stephanie
(@xstephw) reported
from
Bromley, England
Living with bad WiFi is honestly stressful @virginmedia 🙄
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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gary
(@grimemusic1014) reported
from
Southall, England
@virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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MsKartinsWorld🇬🇧
(@flotus1982) reported
from
Bromley, England
@StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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K G
(@Memezus92) reported
@virginmedia Can you DM me please as don't want my personal details visible, extremely unsatisfied as was with BT for years and there were literally 0 outages, back with virgin and within 3 weeks it's down for a whole week in 2022
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Jeff Forshaw
(@JeffForshaw) reported
@virginmedia Give up! Your tech support is ****… home phone with free voicemail has perm dial tone for voicemail. Countless calls and engineer visit and ‘fixed’ if voicemail removed but VM back and it’s vm dial tone back… and now my CLID not working!? Useless…. #virginmedia
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Gio DiStefano 🇮🇪 🇺🇦 🇵🇸
(@giooconloni) reported
@virginmedia dont like to make it easy when you want to downgrade to Broadband only. I dont use a landline and never watch TV anymore, why cant I have broadband only fellas?
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Amelia
(@ameliap40) reported
@virginmedia A red light constantly on with weak signal.. have followed all your online guidance and made no difference
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Bohn
(@BohnFifty) reported
@virginmedia Tested via phone wifi connection, PlayStation and laptop all were the same, back up now but only hitting 40mbps though I'm on an unlimited service, on average hitting around 80-100mbps Technician booked in for Friday to inspect the router but the router itself is a year 1/2 old
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⛧⛧⛧ƤƩƩŴΣΣ™⛧⛧⛧
(@Peeweeherman666) reported
@virginmedia Charge me for **** anyway makes no difference sept u out
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K G
(@Memezus92) reported
@virginmedia If you don't PM It's 74 runnymede road in Birmingham, hall green Engineer turned up unannounced, did something and everything went down. Had to ring up and told now we're without services for 7 days 7 days in 2022 is disgraceful
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⛧⛧⛧ƤƩƩŴΣΣ™⛧⛧⛧
(@Peeweeherman666) reported
@virginmedia Shove it up Ur dirtbox, not paying **** after that abuse
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K G
(@Memezus92) reported
@AzkiCB @virginmedia 2 days without warning, try 7 days without warning. Absolutely ridiculous service
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NerdRants
(@NerdsRants) reported
@virginmedia So new customers pay HALF of what loyal customers get? And if a loyal customer doesn’t want to be ripped off they need to waste their time and contact you? How disgusting.