Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/11/2026 14:40

February 11: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Richmond, Croydon, Wembley, Southwark, City of Westminster, City of London, Orpington, Poplar, Kingston upon Thames, Streatham, Hounslow, Newham and Barking.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomRichmond TV
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • silvergoatish The waving mechanical roadgoat™ (@silvergoatish) reported from Camden, England

    @virginmedia Duly noted. I'm not likely to be a customer for much longer though, with your general level of service and pricing.

  • HazanJJ JJ Hazan (@HazanJJ) reported from Blackheath, England

    @virginmedia Still down in Lewisham SE8 for me

  • TravellingAdam travelling Adam (@TravellingAdam) reported from Blackheath, England

    Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

  • Lozraus Rex (@Lozraus) reported from London, England

    @_MxMike @virginmedia It’s been down for us since 1am 😫

  • jm1967uk Justin Moore (@jm1967uk) reported from Redhill, England

    @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

  • leighbooker Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported from Welling, England

    @virginmedia Please explain why your Virgin checker site was down too. Disgraceful

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

  • educationforum Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • markselondon Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

  • TravellingAdam travelling Adam (@TravellingAdam) reported from Blackheath, England

    @virginmedia my internet is constantly not working it’s really frustrating.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from Blackheath, England

    Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

  • jameslee_1985 JamesLee85 (@jameslee_1985) reported from Croydon, England

    Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @Marcroy_Smith @virginmedia Same here and customer service not available either

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

  • markselondon Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @Jaym7t5 My system is down since about 4pm

  • mrkinski Tony Kinson (@mrkinski) reported from Bexleyheath, England

    After the long outage overnight, @virginmedia was back online but is now down again. Any chance of you fixing it before we all need our connection for work in the morning? Asking for all your disgruntled customers. #VirginMediaDown

  • ameehan71 Alex (@ameehan71) reported from Bromley, England

    @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

  • aliceandtheink ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, England

    In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • craigsteels Craig Steels (@craigsteels) reported

    @virginmedia I mean mathematics has never been me forte but when I am paying for up to 200mbps broadband and consistently get less than 25% how is that you fulfilling your contractual obligations Virgin? This is not a new issue and has been happening for weeks now!

  • Legal_seg_1903 Serkan Yazgan (@Legal_seg_1903) reported

    @virginmedia Just gotva call saying the earliest available appointment for your engineer is the 28th april. That's more than 2 weeks from now. I'm not happy at all how cam this be escalated to management formal complain??? Horrible service

  • crazymosslady sarah blakey (@crazymosslady) reported

    @Moneybox @paullewismoney we have just learnt that @virginmedia has given us at least one blacklisted IP address. Help! They are not bringing a speedy resolution to this case

  • RobertL87624765 Robert Lindsay (@RobertL87624765) reported

    Right had enough of this roundabout last 10 days call centres not sorting out my problem disconnected me - provided all payment details. yet still disconnected - said i might be on in next 48 hours. @virginmedia

  • vess1971 vanessa scott (@vess1971) reported

    @virginmedia your services are down again. Stop with the replies to people to check their routers, this is clearly another issue your end. Its getting ridiculous now. Wonder what deals sky are currently doing....

  • aimz27484 Aimz (@aimz27484) reported

    @virginmedia I’ll leave it for now the cable is currently the main issue.

  • gaznolan Gary Nolan (@gaznolan) reported

    @virginmedia Can you log a complaint too please due to the incorrect information yet again from everyone at virgin media

  • Hazmavore Captain Cheesecake (@Hazmavore) reported

    @virginmedia WiFi isn't working - wired connection to my PC is fine - looks like I'm not the only one reporting issues

  • RichardPinkKey Pink Key Licensing (@RichardPinkKey) reported

    @virginmedia your customer service is nothing short of appalling- I’m wasting my life try to put right mistakes you have made and are trying to charge me for

  • Roppa1Robson Jason Robson (@Roppa1Robson) reported

    @virginmedia Tell a lie. Yodel are poor, changed delivery address via their “Chat” option. Still delivered to the original address. I was also informed by “Rueben” from VM that I would be called (complete lie) I’m not going to be in, I go to work. Told Rueben that on the phone.#Shambles