Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/03/2025 05:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Newham, Hammersmith, Wembley, Orpington, Southwark, Ealing, Southall, Richmond, City of London, Paddington, Redhill and Hounslow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomCroydon Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomNewham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • ChristianRad Christian Radnedge (@ChristianRad) reported from Camden Town, England

    @Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.

  • nicklevine Nick Levine (@nicklevine) reported from Camden Town, England

    @siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍

  • slicknick66 nick caccavone (@slicknick66) reported from Bromley, England

    @virginmedia Hi there. I’ve been on the phone for over an hour to get cut off when transferred to customer services. Can someone message me so I can give details. I’m currently in queue again. Nick

  • BorelandTrevor Trevor Boreland (@BorelandTrevor) reported from Bromley, England

    So, working from home which is proving difficult due to the unsatisfactory service of virgin Media and the distinct lack of internet service for the last 3 months. @virginmedia

  • routemaster_fan Liam 🌍🌎🌏 (@routemaster_fan) reported from Eltham, England

    ******* @virginmedia this is tedious beyond belief! #virginmediadown

  • ezzye Ezzy Elliott (@ezzye) reported from Hackney, England

    @hannahfearn @virginmedia My brother had issues with his provider due to a restriction with ip addresses of VPN. If you are using VPN mention that specifically in complaint to virgin.

  • nicklevine Nick Levine (@nicklevine) reported from Camden Town, England

    @siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now

  • apoltix Christian Rasmussen (@apoltix) reported from Camden Town, England

    @virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    FFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.

  • MariaAnnMole1 Maria Ann Mole (@MariaAnnMole1) reported from Kingston upon Thames, England

    @virginmedia you tube is not loading. Seems like a lot of people are having this problem

  • Gooner_Stu1 SG (@Gooner_Stu1) reported from Camden Town, England

    @virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue

  • routemaster_fan Liam 🌍🌎🌏 (@routemaster_fan) reported from Eltham, England

    @virginmedia Please see the series of tweets regarding the service failures. Also the hashtag #virginmediadown for an expanded idea as to why.

  • apoltix Christian Rasmussen (@apoltix) reported from Camden Town, England

    @virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨

  • routemaster_fan Liam 🌍🌎🌏 (@routemaster_fan) reported from Eltham, England

    Oh @virginmedia your broadband is beyond *****, it is on my to do list cancellations once this #lockdown is done. Spiraling prices and poxy service before, but now intolerable I hope @Ofcom monitor these complaints. #virginmediadown

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia my Internet’s been down since last night, your website keeps coming up with error messages so I can’t check my account…

  • simonewoolley Simon Woolley (@simonewoolley) reported from Lambeth, England

    @virginmedia Hi. YouTube not working, constant spinning circle. Can you advise please.

  • routemaster_fan Liam 🌍🌎🌏 (@routemaster_fan) reported from Eltham, England

    Oh @virginmedia you did so well, I managed to log on for work from. 9-4 now normal service resumes.... #virginmediadown

  • raymondphill raymondphill (@raymondphill) reported from Bromley, England

    @virginmedia Connectivity on your network is woeful.

  • Jayme_Lowe Jayme Lowe. (@Jayme_Lowe) reported from Croydon, England

    What is lock down doing to me, just cried at the @virginmedia advert ffs

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    @mark_bonnar @ITV Bloody @virginmedia gone down again. I may have to catch up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nandam4422 nandam (@nandam4422) reported

    @virginmedia You are of no help anywhere!! Absolutely Con job you guys!

  • StaceyRose86 Stacey (@StaceyRose86) reported

    @virginmedia I need to cancel a broadband order, how do I do this?

  • _N47H4N Nathan (@_N47H4N) reported

    @MMAandME @virginmedia You need to download the skysports app and login via that mate

  • cazwasere Carol (@cazwasere) reported

    @virginmedia trying to reset password.. enter billing date etc.. wont accept anything. Been waiting over 1 hour on the phone gave up. Not a great service at all.

  • gdgwhite Giles White (@gdgwhite) reported

    @virginmedia Sure. But your customer service team assured me, first time (around 3 Nov), 'that money won't be taken from your account', and second time (on 24 Nov), 'that money will be returned to your account' on 4 Dec.

  • SCienceSophs Snowphie (@SCienceSophs) reported

    @virginmedia Well I keep being told it's my laptop that's the issue. I have spent 170 euro proving it isn't my laptop and I can only get Internet for moments and it's only one device on the fritz. This started saturday and I have a **** ton of college work. And seriously nothing helps

  • gjlynham Gareth Lynham (@gjlynham) reported

    @virginmedia Have an engineer booked for tomorrow, which will either sort me out after over a week of problems, or push me to go with another provider. Keep your fingers crossed

  • gdgwhite Giles White (@gdgwhite) reported

    @virginmedia How exactly do you think i'd have a 'complaint reference' if i hadn't had a reply?

  • gdgwhite Giles White (@gdgwhite) reported

    @virginmedia Complaint submitted 20 Nov. Ref: C-2011201978

  • The_Bee_Of_Life Just A Little Bee That’s All. (@The_Bee_Of_Life) reported

    @virginmedia I appreciate your hands are tied, and I know you’re trying your best, but none of this is helpful to me. It’s just a shame virgin didn’t put the same effort into customer service, as they do with their social media team, cos you were quick to answer me. No hour long wait there!