Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Lewisham, Tower Hamlets, Poplar, City of Westminster, Southwark, Islington, Bromley, Fulham, Wembley, Croydon, Acton, Streatham, Ealing and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Lewisham |
Internet | |
| Tower Hamlets |
Total Blackout | |
| London |
Internet | |
| Poplar |
Total Blackout | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Scott
(@dan_capel) reported
@virginmedia Done all of that but still goes to the customer sign in page
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Drew White
(@drewsnx) reported
@virginmedia You've just illustrated the exact reason I left. I see nothing has changed in the last year! Didn't read the tweet. Didn't notice I was sharing someone else's current experience as an example of comms fails that plague your customer service. And you provided another example.
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LMA
(@hopemontana123) reported
@virginmedia I'd like to discuss the TV elements I pay for and whether I can cut out any I don't use.
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𝕻𝖍𝖎𝖑
(@plbHQ) reported
@virginmedia Do you generally think it’s acceptable to take over 3 hours to cancel a tv package on the WhatsApp support service? And then for the “bot” to disconnect my broadband for no reason too? I shan’t be renewing with you in the summer
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Ruth Burns-price
(@Ruth21ski) reported
@virginmedia How'd of believed it still no internet still after 6 months and 4 holes been dug. Last time construction team came out 20 February. Many phone calls yesterday to get no answers, third party construction team are the problem but noone knows how to get hold of them. So just to wait
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Jarek Dobosz
(@jarektigr) reported
@virginmedia hi, was notified via the app of the fix in the area, restarted the hub, still no cigar. any new information?
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Terri
(@terrileigh1991) reported
@virginmedia hi, placed an order for new phone and contract this morning but I’ve kind of been left unsure if the order has been complete/processed due to no follow up email after ‘next steps for your order’. A little confused and doubting my choice to come aboard. Can you help?
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Rachel Evans
(@silverbluebird) reported
@virginmedia Another line fault for a vulnerable customer who now has no means of contact and no backup phone for fall monitor. No engineer available for 48 hours. Can somebody please help?
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𝕻𝖍𝖎𝖑
(@plbHQ) reported
@virginmedia Yes, it’s just a rather archaic procedure to use having to argue/negotiate with a bot who wanted to keep piling offers on me when I tell it 10 times quite simply what I want. You’re losing a loyal customer
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Gilo!
(@gilo_81) reported
@virginmedia 30+ minutes of no solution, I didn’t. I did get connected with the manager we outlined the situation but then was disconnected, perhaps he wasn’t able to resolve the quagmire either and decided to leave it to me to resolve. Where do I send my invoice for my time?