Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, Croydon, Beckenham, Merton, City of Westminster, Paddington, Southwark, Newham, Hackney, Stratford, City of London, Barking and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Wi-fi | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I will again but i get the recorded message. Thank you for trying to help.
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JS Chamberlain
(@jj_jacq) reported
from
Bromley, England
@virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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David
(@gingertrvlguru) reported
from
Lambeth, England
@virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia Please sort out this issue ASAP!! Time is money 😭😭
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia It's still not working
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia I don't have the virgin Media app, can't you check the problem... The post code is E3 3GP the Internet has been out for 3 days
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia My WiFi has been off all morning... I called and was told it was a problem in my area... When will it be sorted.... I need to work from home today and I can't due to this problem #virginmediadown
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ciara 🇮🇪
(@00xCiara) reported
@VirginMediaIE is there an outage in D8? Have tried hard reset but still stuck on flashing green base light since after 6pm this evening. #outage #virginmedia #dublin
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DazzledMin
(@DazzledMin) reported
@virginmedia You guys haven’t done everything you can to help, you told me you couldn’t offer support but then suddenly can offer me a chat. The BQM is requesting credit card details, which we shouldn’t have to hand over. Awful customer service. The quicker BT get to my town the better
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Joshua Evans
(@jevo2205) reported
@virginmedia just noticed I’ve been charged wrong for the last 3 months… can you help?
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ClaireyM #FBPE #GTTO
(@claireycombat) reported
@virginmedia No, I gave up. I work long hours so I am not able to wait on the phone for 45 mins. I need to cancel within the 14 day cooling off period so I wrote instead and it was delivered on Tuesday. Will this suffice?
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Andy Vernal
(@vernalequinox71) reported
@virginmedia I can accept there was an issue meaning we can't be serviced but you didn't even bother to let us know or that your eng wasn't coming. We waited all day & your agent lied saying eng was just late. That's the unacceptable part for me.
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Hugo Raulet
(@HugoRaulet) reported
@virginmedia It got worse.. I've sent the letter to cancel and a complaint. Letter has just been completely ignored. A new invoice for internet for £200... and the reply to the complaint did not address the issue. Can somebody at Virgin contact me to solve all those issues please?
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Susie Wright
(@SusieWright893) reported
@virginmedia We were told we could transfer our old router to our new house immediately, no problem. In fact the connections don't fit the router so we need to wait for an engineer to come. Seems like something Virgin should have anticipated rather than promising it would work.
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Picko_V
(@VonnieWooo) reported
@virginmedia @Ifran33666617 What’s the point using the service checker?! Every time it’s the same old message “there are issues”, “our engineers are fixing it”, “check back”. Been like this for DAYS! We are ultimately paying customers! Personal hotspot does not last forever and certainly is not free!
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Sam Brown
(@SamBrownAnim) reported
@virginmedia I ordered a replacement SIM as mine has stopped working but it's been posted to the wrong address. Can you help fix this?
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Laurence Marshall
(@lolbeanz1990) reported
@virginmedia The WhatsApp Service is pointless all they do is tell me what my bill is, which I can find on my “Bill” anyway. Though they have reminded me I’m paying over £1000 a year for TV and broadband and that’s crazy to think about, I’m sure that’s not the best way to keep customers!!