Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Caterham.

City	Problem Type	Report Time
London	Internet	4 hours ago
London	Internet	6 hours ago
Camden Town	Total Blackout	14 hours ago
London	Internet	16 hours ago
Tadworth	Wi-fi	16 hours ago
London	Total Blackout	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Sasha Wilkins (@LibertyLndnGirl) reported 55 seconds ago from Camden Town, England

  @virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous

• 
  Kiwi in Barnes (@AlexanderRyll) reported 4 minutes ago from Richmond, England

  @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

• 
  Stephen John Davis (@_StephenJDavis) reported 12 minutes ago from Islington, England

  @virginmedia paying for 100mbs broadband. Consistently getting below 10 and very often below 5. You sent an engineer who said our entire building had a problem and it would be fixed 2 weeks ago.

• 
  Right Beer Right Now (@sparkymcgrath70) reported 13 minutes ago from Bromley, England

  @virginmedia Internet has been patchy for the last few weeks to say the least but recently almost non existent. Called help desk and followed automated advice, reset router etc a number of times but no joy. This makes it almost impossible to home school my kids. Please advise!

• 
  𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported 15 minutes ago from East Ham, England

  @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

• 
  Sasha Wilkins (@LibertyLndnGirl) reported 19 minutes ago from Camden Town, England

  @virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations

• 
  Ian McKenna (@ianmckennaftrc) reported 22 minutes ago from Islington, England

  Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me

• 
  Right Beer Right Now (@sparkymcgrath70) reported 26 minutes ago from Bromley, England

  @virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!

• 
  BeardAssassinX Gaming (@BeardAssassinX) reported 27 minutes ago from Wandsworth, England

  @virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡

• 
  Ayako (@Ashirane) reported 28 minutes ago from Camden Town, England

  @virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!

• 
  Deborah Smith (@bubspinki) reported 31 minutes ago from Banstead, England

  @virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡

• 
  Sasha Wilkins (@LibertyLndnGirl) reported 36 minutes ago from Camden Town, England

  @chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling

• 
  Deborah Smith (@bubspinki) reported 37 minutes ago from Banstead, England

  @virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼

• 
  Saba (@saba_shaukat) reported 39 minutes ago from Richmond, England

  @virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham

• 
  Billy Davies (@billydavies07) reported 46 minutes ago from Croydon, England

  @virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.

• 
  Deborah Smith (@bubspinki) reported 46 minutes ago from Banstead, England

  @virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼

• 
  Alex H.N.Gilbert (@AlexHNGilbert) reported 50 minutes ago from Islington, England

  @virginmedia My broadband not working properly

• 
  Housepanda (@bambooped) reported 52 minutes ago from Lambeth, England

  @washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past

• 
  🏳️‍🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported 57 minutes ago from Richmond, England

  Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.

• 
  Nick Lovell (@NickLovell_) reported 59 minutes ago from London, England

  @virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachael Fuller (@rachael_peachey) reported 2 minutes ago

  @virginmedia we have an issue with ITV where the picture keeps freezing every few seconds, also know of others in the area too. Is this a problem you are aware of?

• 
  arsenalmatt (@arsenalmatt1) reported 4 minutes ago

  @virginmedia hi , Can someone please talk to me about a new deal. I've had offers from £55 to £189 for the same package. Been a customer for almost 20years. Love the service but really struggling to talk to someone who can help.

• 
  Teefos (@Teef_on_duty) reported 4 minutes ago

  @virginmedia hey Virgin, broken cabinet in my area how can I get this repaired

• 
  Andy Nicholls ✝️ (@andy_nicks60) reported 5 minutes ago

  @virginmedia absolutely crap service been without internet since weds and won’t come till monday afternoon totall unacceptable and will be switching providers ASAP

• 
  Debora (@debora1302) reported 6 minutes ago

  @VirginMediaIE internet is out here in dun Laoghaire. I am on the middle of my work. Try to call, 20 min waiting queue, went to the website, and they say that there are no issues. Horrible service #virginmedia #internet

• 
  Christina Davis (@Christi23639540) reported 7 minutes ago

  It's gas, just heard #simonharris being interviewed on the #virginmedia about that house that has been demolished for lack of planning permission, he said, something like , the law was broken, we must abide by the courts, "this is not a lawless country" ha ha

• 
  Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported 7 minutes ago

  @virginmedia @Chronically_Rob I'm involved in training customer service amongst other topics and hands down Virgin Media has the very worst customer service I have ever experienced in my entire life! I wouldn't touch them with a barge pole! Absolutely dire!

• 
  sponge0812 (@sponge0812) reported 9 minutes ago

  @virginmedia Well it worked for about 2 hours this morning and died again so I had to drive an hour to the office as I can’t work at home, no engineer until 5pm Saturday so 48 hours of no connection, 5 yrs at sky never 1 day without broadband

• 
  Andy Grey (@andygrey14) reported 12 minutes ago

  @CliveR39 @virginmedia Lots have offered to sort my problem out if I send them all my account details. Not sure who's who now so will just cancel it in May when my renewal is due

• 
  Mike Btt (@MikeBtt) reported 12 minutes ago

  @virginmedia I keep getting a text saying there is an outage in my area. I’m not a Virgin Media customer.