Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Hammersmith, Hackney, Poplar, London, Croydon, Hounslow, Orpington, Paddington, City of London, Southall, Camden Town, Newham, Southwark and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| Islington |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Internet | |
| Poplar |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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Ari Gork
(@arigork) reported
from
City of London, England
Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Briggs
(@JennyMBriggs) reported
@virginmedia I have done this x15 times. I have never experienced a customer service line like this - impossible. Every time I say we need to cancel, they transfer the line and it hangs up.
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Ladybird
(@Ladybir48905427) reported
@virginmedia Ask for retention dept and you can talk to someone as they think you re gonna cancel and go elsewhere
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Liam Blackburn
(@_LiamBlackburn_) reported
@DKenny126 @virginmedia You’ve deffo had shares in the profits for years your orders would land 10 minutes after you put the phone down. Was scandalous
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Cgzwolfman🎮 🤐
(@cgzwolfman) reported
@virginmedia I'm trying to change package every time I click the button, I get ops something went wrong . I cannot find any form of live chat any help?
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jim brown #FBPE #FBSI 🏴🇪🇺
(@JimJasbro11) reported
@virginmedia My partner is having problems connecting to Netflix through her Virgin account..her postcode is EH 21 ..can you advise when this will be resolved ??
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Elaine Smart
(@teachergirl1961) reported
@virginmedia my mum is nearly 90 and her phone has been engaged for 3 days. Because I’m not a Virgin customer I am unable to report it as potentially out of order. It is impossible to speak to a person. What can you do to help me please?
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fabs
(@fabsod) reported
@padster1979 @virginmedia I wouldn’t do it. If you’re looking for a good service don’t go to Virgin Media.
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Wyn
(@wynpennant) reported
@virginmedia All I want to do is be in contact with a member of the team, I've been trying to contact a member of the team for a week, as it is I am paying for for something that isn't working and now I'm told you can't fix it?!? but maybe I should ask another random disgruntled customer !?
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Steve Mellor
(@ssjjsd) reported
@MartinSLewis @itvMLshow Please, please, please will you investigate @virginmedia. It’s impossible to cancel your broadband package, they put you on hold, fob you off, ask you loads of irrelevant questions and then do nothing. Apart from driving to their offices, I’m out of ideas
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paul gaskin
(@paulgaskin2) reported
@virginmedia Virgin media,, your company ethics are a pure disgrace, I’ve been trying to cancel my mothers phone & tv contract since last September, as she is no longer in the house ,you promised to send me a letter containing her password, I’m still waiting, “ live chat “ takes half hour