Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Paddington, Southwark, Croydon, Tower Hamlets, City of Westminster, Wembley, Dagenham, Camden Town, Hackney, City of London, Islington, Sutton and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Lisa Pursey 💙
(@LisaPursey) reported
from
Hackney, England
@virginmedia Hi our service is down in London n16 area. When tried calling it says automatic message that says all our team are busy please try again later no dialling tone just this message above
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Brad Rudge
(@Brad_Rudge) reported
from
Croydon, England
@virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Terry 🦇🦒🦁
(@TerryF1010) reported
from
Bexleyheath, England
Afternoon,Placers, although I suspect that we might be a bit thin on the ground today thanks to the Virgin Media outage. And either that bloke is 8' tall or that lady is a Borrower. #APlaceInTheSun
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Julie Compton
(@joozuk) reported
from
Bromley, England
@virginmedia absolutely sick of the lack of service over the weekend- trying to watch catch up and it constantly crashes, then doesn’t remember where I was actually up to. This isn’t good enough. What is going on? If it’s not sorted asap I’m off to @skytv
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steveygreen
(@steveygreen) reported
@virginmedia do you have an escalation or complaint process that doesn't involve transfering me and hanging up on me..I just want to become a virgin customer you have your chamber on my private driveway and tell me I can't be connected. If it doesn't exist I guess I'll dig it up?
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SpudPieSte(vens)
(@GogoplataFTW) reported
@virginmedia Yeah 100% , it's been fine for the last 15 years I've been with Virgin, but I renewed my deal after it expired and it went crap overnight , I don't get it
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Toby Palmer
(@tobypalmer1) reported
@virginmedia No, other than I have to wait 3months due to a banking error that delayed 1 payment. Witch has been paid and over the last 6 year payments of upto £200pm have never been missed I find it very disappointing
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John Sambrooks💙
(@JSambrooks) reported
Hi @virginmedia any chance you can sort your complaints team and engineers to speak to each other. Another date change on visit, another complaint and no call. Won’t be accepting £10 compensation this time. Appalling service for 20 yr customer.
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Aaron
(@aaronlwevans) reported
@virginmedia I was and I was disappointed that it's been moved back a week it intially was moved 2.5 weeks, I would expect better for customer onboarding
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Dan Page
(@DPage1992) reported
@virginmedia Hey, it seems to be the case while I'm at work and it's only been this week. My colleague (also on virgin) is having the same issues (he listens to the radio on his phone and it keeps cutting out). My texts and calls are absolutely fine, it just seems to be 1/2
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Richard Kay
(@Richard18593976) reported
@virginmedia I've made another complaint using that link reference C-150922722 . I think the previous complaint appeared closed by VM without my consent as it didn't appear on any list, and without any resolution.
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Nuclear
(@_Clean_Nuclear) reported
@virginmedia Your online services and whatsapp service can't help me. I keep getting passed between call centres located all over the world. Worst service I've ever had from a supplier bar none.
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James Gilmore
(@jammergilmore) reported
@virginmedia @72sav I’ve lost £600 in earnings over the last 2 days as mine is down ? £8 compensation doesn’t even cover my coffee while im waiting ?
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Raz Koller ☮️
(@RazKoller) reported
@virginmedia All I can do really is inform others on social media so they'll stay away from you, and maybe write to MPs to make UK law match other countries where it is illegal to charge an early exit fee. After all, if people could just leave, your service would be impeccable.