Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 11/30/2025 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hackney, Hammersmith, Bromley, Southwark, Croydon, City of Westminster, Newham, Bexleyheath, Southall, Camden Town, Mitcham, Redhill and City of London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHounslow Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢

  • dominicjoyner Dominic Joyner (@dominicjoyner) reported from London, England

    @virginmedia - how do I report a specific problem with a TV service?

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    @virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.

  • katie__arabella Katie Arabella (@katie__arabella) reported from Islington, England

    @virginmedia yo we’ve been trying to cancel our new contract since Saturday but your customer service assistant wouldn’t help us. Can someone help on here please? It’ll be over a month before you install our internet & need to work from home innit so can’t wait that long. 😬😬😬

  • cooki40 Tracey Cookson (@cooki40) reported from City of London, England

    Well @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?

  • JCherryAMES James Cherry (@JCherryAMES) reported from London, England

    @virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Camberwell, England

    @virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.

  • langolf Aleksandr Langolf (@langolf) reported from Ealing, England

    @virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!

  • AnnaThurmanLDN Anna Thurman (@AnnaThurmanLDN) reported from Bexleyheath, England

    @virginmedia I think someone has made an order in my name and used my contact details, please help ASAP!

  • Fish_pw Paul Fish RN (@Fish_pw) reported from Islington, England

    @virginmedia No internet all day. Have done all on-line stuff via your website to try and fix (via 4g). Need engineer. Can’t book one on-line. Working from home - have had to give up multiple times trying to call as doing between meetings. Help.

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia is there known problems in the SE3 area? Virgin service status page is not working...

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.

  • cooki40 Tracey Cookson (@cooki40) reported from Richmond, England

    @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tim_cattlin TC 🐌 (@tim_cattlin) reported

    @BaddPreacher @GrumpyXMatelot @virginmedia To be fair to them, despite knowing about their atrocious customer service reputation, I signed up for 100mb last summer. Got a free upgrade to 200mb a couple of months ago. Speeds never below 110 / 210. It sounds like a cable fault somewhere, maybe?

  • KingCurly KingCurly (@KingCurly) reported from Dublin City, Leinster

    @virginmedia if you are going to buy the rights to an international sporting tournament,at least have your online player be able to stream a decent quality. What is this? 480p? 720p?You're a god damn Internet service provider! This stream looks like Minecraft graphics! #6nations

  • RobWoods31400 Rob Woods (@RobWoods31400) reported

    Things I was looking forward to doing this afternoon... Signing up to #Volt2, as an @O2 and @virginmedia customer. Things I wasn't looking forward to... Playing the "Magic B****y Roundabout" between the two websites, with no way in to signing up at either 🤬🤬🤬

  • dinobedbob Neil Manttan (@dinobedbob) reported

    @virginmedia Still not working

  • keypads Martin Read (@keypads) reported

    @virginmedia I was promised that your engineer would fix my virgin media cable today. It still doesn't work. How do I speak to someone about this

  • domineeektwitch domineeek (@domineeektwitch) reported

    @virginmedia I’m more than happy to give you the complaint reference number rather than explain myself again and again.. would you like the recording of a call handler admitting that your managers are too busy and don’t care about customers too?

  • newrypaul newrypaul (@newrypaul) reported

    @virginmedia is it company policy to put customers on hold when transferring them to another team and then when they get through at approx 17.53, answer, put them on hold and then hang up at 18.00?? 35 mins in total to be hung up on!

  • domineeektwitch domineeek (@domineeektwitch) reported

    @virginmedia 3rd Feb. Engineer said it would arrive before 9th as he was on holiday. After long phone call to your call centre, they confirmed it was never even ordered and they weren't able to order one themselves either.. "Only a Manager or Complaints can send routers"...

  • Officialdznr RL Official (@Officialdznr) reported

    @NewDivisionPC @virginmedia i defo think the merger with @TheO2 has defo done something to them everything right now is downhill in my opinion where the prices get higher their customer service and customers get lower.

  • scottygib Scott Gibson (@scottygib) reported

    I lasted 30s of Virgin Media 1 before moving to ITV UHD. How do we put up with such poor quality image quality in 2022?