Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/17/2026 21:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, Southwark, Islington, London, Croydon, Hounslow, Hackney, Bexleyheath, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Dagenham and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Total Blackout
United KingdomSouthwark Total Blackout
United KingdomIslington Wi-fi
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

  • donnorcean Connor Dean (@donnorcean) reported from London, England

    @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

  • Nigelellway Nigel Ellway (@Nigelellway) reported from Camberwell, England

    @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

  • markhayo MarcHayo (@markhayo) reported from Kensington, England

    Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

  • Khaled_Miah1 Khaled Miah (@Khaled_Miah1) reported from Poplar, England

    @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

  • iglu_sim simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • myball123 Simon Groutage (@myball123) reported from Bexleyheath, England

    @virginmedia hi there, all of our services have dropped out in the last ten minutes, the router changed to a flashing red light without anybody touching it. I have rebooted the router and it comes back on but is still flashing red. No TV, no WiFi, no landline help please

  • donnorcean Connor Dean (@donnorcean) reported from London, England

    @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

  • fadermonkeyking Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

  • mariesnotcool Mariachiara (@mariesnotcool) reported from Islington, England

    @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Wandsworth, England

    @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

  • g_neale Geoff Neale (@g_neale) reported from Camden Town, England

    @premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?

  • Paul___SW18 Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • beccaleigh99 Rebecca Gould (@beccaleigh99) reported from Islington, England

    @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    @virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.

  • pool1206 kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported from Kingston upon Thames, England

    @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kocha44 Conrad (@kocha44) reported

    @virginmedia We are still waiting for a solution.

  • davidball74 Bally (@davidball74) reported

    @virginmedia No, why don’t you as the service provider do something about it?

  • Nadia90775400 Nadia (@Nadia90775400) reported

    @virginmedia HORRIBLE SERVICE FROM THIS COMPANY DO NOT GET A PHONE OUT WITH THEM. REPEATING THINGS AND SOMEBODY HUNG UP THE PHONE ON US

  • Madmagsparky Sparky (@Madmagsparky) reported

    @virginmedia No issues reported on Service page in my area

  • Brutishki Holly🍃Brutish🍂 (@Brutishki) reported

    @virginmedia I know "up to 100mbps" isn't guaranteed but surely less than 2mbps download isn't worth what we are paying for this "service"?

  • Cubbyandrews Tim Andrews (@Cubbyandrews) reported

    @tombradby @virginmedia Yes, perfectly normal service from Virgin Tom. By far the worst customer service I have ever experienced - what is more frustrating is that this is known by many however @virginmedia don’t seem concerned in the slightest about improving the customer experience

  • peteraisthorpe Peter Aisthorpe (@peteraisthorpe) reported

    @virginmedia I was trying to register that my Internet was down (now fixed) but it kept telling me my password was wrong so I went to reset my password. It wouldn't let me do it, would just circle me back round to the security questions

  • nigelhaddon nigel haddon (@nigelhaddon) reported

    @virginmedia Thanks but I can’t be bothered. I’d waste my time, and wouldn’t learn anything that would be of any use to me.I am & will remain disappointed. Just tried putting on MOTD2 - ‘Oops something went wrong. Please try again’. An everyday outcome. Poor.

  • EmmieTurner725 Emily Turner (@EmmieTurner725) reported

    @virginmedia wifi is down so17 area , when will it be back up agian

  • Nadia90775400 Nadia (@Nadia90775400) reported

    @virginmedia absolutely horrible service from the call centre! Having to repeat yourself MULTIPLE times to people who do not understand you& then HANGING up the phone on you