Virgin Media Outage Report in Croydon, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 , CR7 and CR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Croydon, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Newham, London, Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Caterham, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Tadworth
|
Wi-fi | 39 minutes ago |
|
Newham
|
Internet | 1 hour ago |
|
London
|
TV | 1 hour ago |
|
Hammersmith
|
Internet | 4 hours ago |
|
Hammersmith
|
Wi-fi | 5 hours ago |
|
London
|
Wi-fi | 7 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Shah 🦅 (@shah4569) reported from London, England@virginmedia All these problems. But still fleecing money from us.
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Leigh Booker 🐈⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported from Welling, England@virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.
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Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again
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traymca 💙 (@traymca) reported from Worcester Park, England@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Dr Jan Evelyn-Wilson (@WilsonJevelyn) reported from London, England@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Tinders (@safctinders) reported from Worcester Park, England@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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Mark 🌈🏳️🌈 (@markselondon) reported from Blackheath, England@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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DJ MRT (@DJMRT) reported from Sutton, EnglandIt would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia Green up/down arrow flashing and router restarting
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traymca 💙 (@traymca) reported from Worcester Park, EnglandProblems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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グラハム・スミス® ©Official (@BancoDePapa) reported from London, EnglandI wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Lewis Allen ⚒ (@_Lewis_A) reported from London, EnglandSo @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Steven Kraan 🐀 (@drawing_daily) reported from Islington, England@virginmedia internet down second day in a row, when will it work again?
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Shah 🦅 (@shah4569) reported from London, England@virginmedia bring back customer service to the UK. Philippines is a joke!
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Melanie Hart (@MelanieHart72) reported from London, England@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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グラハム・スミス® ©Official (@BancoDePapa) reported from London, England@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing
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Lewis Allen ⚒ (@_Lewis_A) reported from London, England@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Alex (@ameehan71) reported from Bromley, England@_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DF (@DBFFFFF10) reported@dermott_mufc @virginmedia Cancel direct debit mate
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Neil Langan (@neil_langan) reported@virginmedia We can’t log the complaint as we have been told to email and now that email address bounces back. What are we supposed to do??. We have written confirmation saying no charges due and then get a letter from a debt recovery agency. We are at our wits end and very stressed.
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sLIHRih (@SLIHRIH) reported@virginmedia hi can anyone explain why all of a sudden I’m getting loads of junk emails telling me to invest in crypto and other rubbish like that? I’m getting crap every day and the junk folder doesn’t seem to catch them. It’s really annoying!
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jennie harris (@jenverybusy) reported@virginmedia hi, is there something wrong with the network in EN7 area. We have had persistent problems with the TV (anything on catch up, paused, rewound) keeps glitching and is unwatchable and internet speed for a good three weeks not above 8.50mbps (down) and 0.42 (up). Thanks
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gemma carter (@GemmaC_27) reported@virginmedia Hi, me and my mum both have virginmedia email addresses and for the last week we’ve both been receiving multiple Mcafee spam emails about no protection / viruses. We don’t use them. We keep deleting but both getting VERY frustrated. Blocking doesn’t seem to help?
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Toyin Amusan (@toyinamusan) reported@virginmedia I have had no sound on 4HD for the last 24hrs despite numerous resets. Is there a fix for this?
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Emma Withers (@Smizz_x) reportedAnd to round off a day where the world seems to want to make me grumpy.... Welcome to tonight's edition of: How can @virginmedia ruin your night with their **** service that never works? #telephonicrap
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Meg 🎃 (@megaancar) reported@Jord38068004 @virginmedia Im constantly beefing their customer service
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Joe Witton (@iamjoewitton) reported@virginmedia The there still an outage in my area? Could you check please. It’s 48 hours now.
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kirsty louise dowell (@looloo25) reported@virginmedia a week has gone by and still can't access netflix on my TV without receiving an error code. Your customer services said it was logged and getting sorted....when!!?