Virgin Media Outage Report in Croydon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Barking, Hackney, Southall, Hounslow, City of Westminster, Greenford, Paddington, Wembley, Poplar, Welling, Islington, Orpington and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| Barking |
Total Blackout | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
-
Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
-
Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
-
Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
-
John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
-
Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
-
Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
-
WILKO
(@__W1LK0_) reported
from
Merton, England
@virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.
-
Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
-
Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
-
John Steele
(@Chilly_in_the) reported
from
Merton, England
@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
-
Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
-
Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
-
Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
-
Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
-
Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
-
Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
-
Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
-
Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
-
Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jayyy
(@JsChopra0) reported
@virginmedia I have a pc and i cannot take the whole setup down for wire connection.
-
Stephen Webb
(@webbsteve62) reported
@virginmedia Disgusting customer service, not bothered about offering loyal customers a decent deal or retaining them. After 17 years with you a new customer can get the same deal offered to me for £24 per month cheaper.
-
Fatima
(@gamingjda) reported
@virginmedia Yes on many occasions I wish I could get out of my contract I’m so fed up. I’m going to write to piers Morgan on GMTV he seams to help people
-
David.
(@david1collingt1) reported
@kasperoff @virginmedia Hey, I’ve had nothing but problems with them. Great when it works but no consistency. Router is so poor compared to Sky. Binning them in January as no doubt they will want more money for a sub standard service.
-
Emma Lane
(@itsm_em) reported
@virginmedia Hi - our Trust Switchboard (0203 228 6000) are receiving calls routing through from your customer service number 03454541111 - can you please investigate and fix ASAP? Thanks.
-
Terence
(@TerenceMc84) reported
@virginmedia But I paid for HD for the whole thing not just one fight the main event is when you scramble the signal and when you start charging people. Using the excuse of the main fight wasn’t affected is pathetic. And it’s insulting you are replying nearly a week later
-
Brad
(@smith74) reported
@virginmedia And you want me to flame your ineffective chatbot service.... No thanks.
-
AbandonedTrolley
(@DaveP2611) reported
@virginmedia Yes it seems to be, I've found the reminder setting for it and it wasn't turned on, but I've turned on and then off just in case it was a glitch. Thank you for your help.
-
8PercentAndroid
(@8percentAndroid) reported
@virginmedia I've been in the q on and off for 3 days. Very poor I think I will leave your service if this continues
-
russell lehman
(@russelllehman2) reported
@virginmedia Tried the number you provided, slight issue the new Virgin Bot keeps taking over and asking for my details again. Even after I had a ”real” person respond who then stopped replying. Please help.