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Virgin Media outages and service status in Croydon, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Croydon, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 8, 12:34 PM GMT+1.
  • 61% Internet (61%)
  • 14% Wi-fi (14%)
  • 12% Total Blackout (12%)
  • 8% TV (8%)
  • 6% E-mail (6%)

The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Dagenham, London, City of Westminster, Wembley, Poplar, Hackney, Croydon, City of London, Hammersmith, Southwark, Newham, Wandsworth, Orpington, Ashtead, and Camden Town.

CityProblem TypeReport Time
Dagenham E-mail 5 hours ago
London Internet 6 hours ago
London Internet 6 hours ago
London Internet 6 hours ago
London Internet 8 hours ago
City of Westminster Internet 8 hours ago

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • SGuggiariPeel
    Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • beckylucydell
    Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • Stefan_baisden
    Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • AngusTeee
    Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.

  • potentialprodz
    potentialproductionzmusic (@potentialprodz) reported from Hackney, England

    7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay

  • wilderfulford
    Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • Gemsy8382
    Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • BethanyWant
    Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues

  • followcbv
    Madhan (@followcbv) reported from Richmond, England

    @virginmedia Indeed that is the problem

  • Gemsy8382
    Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • yiddo71
    Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

  • bobby_harding_
    Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • aarongrantham
    aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • channa_2012
    CD 🌸 (@channa_2012) reported from Hackney, England

    @virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia

  • DanaAldubaib
    دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • BethanyWant
    Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It keeps going down on all devices now.

  • channa_2012
    CD 🌸 (@channa_2012) reported from Hackney, England

    @funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia

  • Gemsy8382
    Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • bobby_harding_
    Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • channa_2012
    CD 🌸 (@channa_2012) reported from Hackney, England

    I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sweet_Jayney
    Jayne Wellbrook (@Sweet_Jayney) reported

    @virginmedia my broadband not working...AGAIN

  • markscamilleri
    Mark Said Camilleri (@markscamilleri) reported

    @virginmedia @Ofcom Now it's even worse, service outage - status page offline and the telephone line not answering (@virginmedia it is 03454541111 right?)

  • AkShane47
    shane Jones (@AkShane47) reported

    @virginmedia Try again, I'm now having issues not working

  • the_lazyknight
    MJW 🐀 (@the_lazyknight) reported

    @virginmedia Oh no! I missed the first outage, thank you so much for scheduling a second one later on so I didn't feel left out!

  • Nightshade_stw
    Nightshade (@Nightshade_stw) reported

    @virginmedia Shame on you Virgin Media. Not only is your WiFi service atrocious. You have closed your call centre so no one can speak to you and your WiFi checker page is down as well. Terrible way to treat your customers. #virginwifi #VirginMediaoutage #virgindownagain

  • Maxwell_Spiers
    Cor Blimmais (@Maxwell_Spiers) reported

    @virginmedia and yet again the broadband is down. Someone really has messed you up today, haven't they?

  • RizwanFarooq10
    (رضوان) Rizwan (@RizwanFarooq10) reported

    @virginmedia What are you guys playing at? Third time in one day, my Internet is down (connected but no WiFi) 🤌🏼 #virginmedia

  • Irish_Bri
    Bee (@Irish_Bri) reported

    @virginmedia Off again.. BR3.. Will you be refunding customers for lack of service?

  • Finnley85949475
    Finnley (@Finnley85949475) reported

    @virginmedia back down again! if your on a desktop or laptop i found a vpn makes it work for the pc

  • StevenD17745863
    GottaScoot (@StevenD17745863) reported

    @virginmedia Its down again and customer services have been useless - and to add insult told to check status on internet website which states - NO KNOWN ISSUES