Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Wembley, Paddington, Camden Town, Hammersmith, Croydon, Poplar, City of London, Greenford, Hounslow, Newham, Ealing, Southwark and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now
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Trevor Boreland
(@BorelandTrevor) reported
from
Bromley, England
So, working from home which is proving difficult due to the unsatisfactory service of virgin Media and the distinct lack of internet service for the last 3 months. @virginmedia
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia my Internet’s been down since last night, your website keeps coming up with error messages so I can’t check my account…
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@HendonGooner @helfkndoes @virginmedia Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please @virginmedia fix your street cab NW3
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@alexagius98 Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage @virginmedia
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raymondphill
(@raymondphill) reported
from
Bromley, England
@virginmedia Connectivity on your network is woeful.
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nick caccavone
(@slicknick66) reported
from
Bromley, England
@virginmedia Hi there. I’ve been on the phone for over an hour to get cut off when transferred to customer services. Can someone message me so I can give details. I’m currently in queue again. Nick
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Terry Black
(@TerryDBlack) reported
from
Lambeth, England
Jesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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Ezzy Elliott
(@ezzye) reported
from
Hackney, England
@hannahfearn @virginmedia My brother had issues with his provider due to a restriction with ip addresses of VPN. If you are using VPN mention that specifically in complaint to virgin.
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍
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Malcolm
(@MalcolmDGama04) reported
from
Croydon, England
@virginmedia Not one person at your technical help desk knows how to configure a router.
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨
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Simon Woolley
(@simonewoolley) reported
from
Lambeth, England
@virginmedia Hi. YouTube not working, constant spinning circle. Can you advise please.
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SG
(@Gooner_Stu1) reported
from
Camden Town, England
@virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wild Side
(@_Tashana_P) reported
@virginmedia Y'all are a bunch of thieves wanting me to pay £250 to cancel a service I haven't been able to use since I signed up.
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Samantha aka We love you Austin!
(@Samanth85871428) reported
@virginmedia I've already done this, it says there isn't any issues in the area.
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Phil Curtis
(@PHlL_CURTIS) reported
@virginmedia I did this last night and still have the intermittent issues all day today. I spoke to one of your team on the phone and they said there are "engineers in my area" can you see if this is true? M230LT.
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Matthew Pound
(@Poundy09) reported
@virginmedia can you please give me a UK mainland cancellation number please. I have had 4 calls cut off now and it seems like I am not physically able to cancel
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Fergal McGrath
(@FERGALMCGRATH) reported
@virginmedia How about an email address for complaints? I cancelled my virgin subscription so I cannot submit via the website. Why not accept email complaints from customers? Why make it so hard? I was persistently called when I cancelled. They said they could compensate if I made a complaint
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Catherine Lord
(@Catlord568) reported
@virginmedia VM promises refunds re any loss of service, but we have never had any despite loss of line regularly for days on end, and - more recently - loss of access to email. I'm seriously thinking of shutting down my direct debit and not paying the last instalment.
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Aldobear7
(@theperthamateur) reported
@virginmedia How can I call? My Sky BB & phone stopped working. I cannot make calls or access the internet I did get this dumb text tho - 'Hi, we've tried to check your phone line is working, but it looks like your Hub isn't connected. Need help with your new service?' Is this acceptable?
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Catherine Lord
(@Catlord568) reported
@virginmedia Well it hasn't been a handset issue on any of the other occasions.
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Catherine Lord
(@Catlord568) reported
@louise_hainey @virginmedia I wouldn't hold my breath with the ombudsman, Louise. We tried to get help re a kitchen half-installation years ago. The @kutchenhaus installation manager told us these agencies are "toothless tigers". And, sadly, he was right.
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Andy Dack
(@andydack66) reported
@virginmedia Virgin media did an upgrade to the network in the Oxford area yesterday and since that point the upload speed as gone from 35MB to 300k. Your support staff are not interested in sorting the issue but selling me an upgrade!