Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Croydon, Newham, Hackney, Ealing, Poplar, Southwark, City of London, Camden Town, City of Westminster, Bromley, Redhill and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Wen Wong
(@WensterWenz) reported
from
Bromley, England
@BryanLeith1 @virginmedia Think it was down, mine is back up now
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🔴📖⚪️
(@ReedGooner) reported
from
Croydon, England
@virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Paul Harper
(@HonorarySpock) reported
from
Croydon, England
@virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data
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narly
(@narly) reported
from
Merton, England
Statutory weekly **** connection from @virginmedia
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim
(@tim2infinity) reported
@virginmedia … connect to all of our devises. It connects to my wifes laptop. Not mine. When it does connect, it’s extremely slow and not fit for purpose for Teams meetings! So back to personal hotspots! I’m having to work longer just to catch up on lost hours….
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Russell Weetch
(@urbancohort) reported
@virginmedia Now 4 hours+! And I still only have the sim contract set up - which I only took because it worked out cheaper- this WhatsApp thing as customer service is madness. The rep has at least 2 other chats on the go. #notcustomerservice
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Tim
(@tim2infinity) reported
@virginmedia In any event, the outages in our area as far as Virgin is concerned is regularly quite frequent! Again, I can understand! What’s unforgivable and is that your routers have broken down on two occasions and the disregard/indifference to the impact on our jobs is shocking!!
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Jackie Dunne
(@Dunne15Jackie) reported
@virginmedia Yes… I had no idea the number was international….so after years of overcharged, sub-standard service, am still being shafted by Virgin. Can’t even leave them without them finding a way to extract money from us…a multi-million £ Co grabbing from those on minimum wage😡
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Andrew Incoming
(@RMSounds) reported
@virginmedia Well I've tried phone, twitter, WhatsApp, the issue is not how I communicate with you the issue is the idiot I'm dealing with on the other end
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Rie
(@portergill) reported
@virginmedia I was having internet issues but they seem to have resolved, tonight it’s playing ok.
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Ian
(@ScruffyJiver) reported
@virginmedia clearly couldn't care less about existing customers. It's absurd that having been a customer for 10+ years and multiple addresses, renewing every 18 months, they think its ok to charge me more than TWICE what a new customer pays.
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Tim
(@tim2infinity) reported
@virginmedia Your terms and conditions allow for someone to exit if the service your providing is consistently poor! We just want out asap as I can’t stress another day tomorrow at work!!!!!!!!!!!!!! Unbearable! @LutzSchueler This isn’t fair at all! #virginmedia nightmare!
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Suhas Chitrashekar
(@suhascshekar) reported
@virginmedia hey team, there is no data since 21.30 hrs after a bad lightening and thunder. This is Bristol BS34 6RG
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Michael Collinson
(@Mcollinson72) reported
@virginmedia Patronised about the issue and not listened to when describing the problem. Promised a call back within the hour by a supervisor (which hasn’t happened) after the agent refused to cancel the service. Staggeringingly poor customer service