Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 11/27/2025 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, London, Camden Town, Hammersmith, Mitcham, Hackney, Redhill, Southwark, City of London, Croydon, Newham, Dagenham, Bromley, Epsom and Wandsworth.

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City Problem Type Report Time
United KingdomSouthall Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCamden Town Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @BamBamSam92 @virginmedia Mate, best advice is sack them off and get another service. Go for BT rather.

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @BORDERJOE @virginmedia Joseph, my best advice to you and your father is to leave Virgin for BT or any other service provider that acts ethically and cares for their customers which Virgin evidently doesn’t.

  • officialGMT Gary (@officialGMT) reported from Camden Town, England

    Any Virgin Media customers can tell me is it really that bad? I’ve a provisional install date for Fiber next month but keep seeing messages that it’s down more than up?

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia I’m locked out of my account even though I’m using correct info help

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia [1/2]Other than my tv service being down for an entire month, I’ve had your customer service/faults/technical team pass me back and forth between yourselves acting as if I’ve reached a different department. All of whom have not helped me in the slightest. I’ve had 4 reps tell me

  • TimLundSE26 Tim Lund (@TimLundSE26) reported from London, England

    @AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

  • 4imix K'inich Ahau 🍊🍭🚴✊ (@4imix) reported from Lambeth, England

    @LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @simon_tabor @virginmedia My Virgin TV hasn’t been working since the 29th of July. They’ve “sent” 3 technicians, none of them have made it here. this is hands down the worst run service provider, with unethical, unhelpful customer service teams.

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • koshmiah Kosh (@koshmiah) reported from Camberwell, England

    @Virginmwdia Waited over 1 hour for technical support only for the phone to be hanged up. Worst service every #virginmedia WORST CUSTOMER SERVICE

  • sheewa sheila hetherington (@sheewa) reported from Epsom and Ewell District, England

    @virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia are the complaints team able to reach out? Consistently given the run around by all your customer service reps, you guys are unethical and quite frankly don’t respect your customers enough to keep promises. Will be going to @Ofcom next.

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia I’m tired of hearing I can’t speak to a manager and one will reach out, I’m also tired of hearing your complaint will be escalated and I’m tired of paying and getting half a service. What must happen now?

  • E7Drew Andrew Jarman (@E7Drew) reported from Stratford, England

    @virginmedia looks like the mail servers down?

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • VictoriaLART Victoria Burns (@VictoriaLART) reported from Hackney, England

    @virginmedia internet been down locally since 4.40pm Tuesday - following two engineers messing in the junction box on Kynaston road N16. #workingfromhome 😩

  • bobbywhirlwind bobby whirlwind (@bobbywhirlwind) reported from Camden Town, England

    @virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia There’s been no resolution whatsoever. And I’ve called 4/5 times a week since the 29th and have waited nothing less than 50 minutes to be given a run around. If I’m receiving half a service surely I could pay half my bill?

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 05Ndidi Ndidi (@05Ndidi) reported

    @virginmedia Call again so you can cut my call? I am expecting a call from you but I have to keep calling you guys? Worst service in history!

  • alwsimon Alex Simon (@alwsimon) reported

    @virginmedia Yes. No issues supposedly. And I've restarted the home hub, which hasn't helped.

  • namison85 Nicola Amison (@namison85) reported

    @virginmedia This number doesn't work. It cuts outright everytime. I have just tried the 0800 again. 2 hours later still nothing!

  • damawa42 Daniel W (@damawa42) reported

    @virginmedia Nothing is showing. I have tested my equipment. There is no problem with my equipment. Per all my previous tweets/SMS/forum posts the problem is with high latency in your network; probably originating in your street cabinet.

  • CER_83 Claire (@CER_83) reported

    @virginmedia Eventually got through. The lady I spoke to was really helpful and got things sorted. Still unimpressed about a few general service issues but at least the admin is resolved.

  • BethCarney29 Beth Carney (@BethCarney29) reported

    @virginmedia I've just tried to ring that number and it is not working. Can you please reconfirm the number?

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere

  • maxined02 Maxine (@maxined02) reported

    @virginmedia I need to cancel my tv with you but every time I call you, the line goes dead. Can somebody get back to me please!?

  • AW313 Amanda Wood - Wills (@AW313) reported

    @virginmedia There’s been an issue in the area for 2 days now & it’s been reported numerous times by different people !! It’s happening more & more often ! Not helpful when homeschooling.

  • MattDen82519810 Matt Dennis (@MattDen82519810) reported

    @virginmedia The tv isn’t great get pixelated picture on certain channels, issue seems to be for wireless devices mainly