Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, Southwark, Beckenham, Mitcham, Bromley, Wandsworth, Westminster Abbey, Caterham, Lewisham, Merton, Sutton, and Fulham.

City	Problem Type	Report Time
Croydon	Wi-fi	10 hours ago
City of Westminster	Wi-fi	1 day ago
Croydon	Internet	2 days ago
Southwark	Internet	3 days ago
Beckenham	TV	4 days ago
Croydon	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 3 seconds ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Mike Fuller (@ninepine) reported 3 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  marksonofjohn (@marksonofjohn) reported 5 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  Jane Common (@JaneCommon) reported 8 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Befitat50 (@befitat50) reported 11 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 11 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  traymca 💙 (@traymca) reported 17 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Kay Bak (@kaybaka) reported 22 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Shasa Colson (@THE_COLSON) reported 24 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Nigel Ellway (@Nigelellway) reported 26 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Mike Fuller (@ninepine) reported 26 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 29 minutes ago from Blackheath, England

  Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

• 
  travelling Adam (@TravellingAdam) reported 36 minutes ago from Blackheath, England

  @virginmedia my internet is constantly not working it’s really frustrating.

• 
  R. Aaron (@aaronuart) reported 39 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Befitat50 (@befitat50) reported 43 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  A voice only (@Avoiceonly2) reported 45 minutes ago from Blackheath, England

  @virginmedia @Jaym7t5 My system is down since about 4pm

• 
  Charbster (@charbster) reported 45 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 48 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Philip 🦅 (@Phil_Swallow) reported 51 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Nick Tippett (@nicktippett) reported 53 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oldbloke (@Oldbloke74) reported 3 minutes ago

  @entrustTMF @virginmedia You cold always telephone their useful call centre 🤡 Virgin Media are such a lousy company to deal with - trouble is the competitors are also terrible. 😤

• 
  John Mercer (@Merse2506) reported 4 minutes ago

  @virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling

• 
  CrankyGeek (@pepetideo) reported 5 minutes ago

  @virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return

• 
  Lee Manton (Λη Μαντον) (@mantonl) reported 9 minutes ago

  @tina0402x @SkyUK VirginMedia are good when you’re a new customer, I’ve been with them since they took over NTL but once your contract is up, that’s when it turns into a nightmare. They don’t give a toss about existing customers. Every renewal is a fight & their offshore teams are useless.

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 15 minutes ago

  @virginmedia why is it when a contract ends you remove all previous offers instead of automatically giving the loyal customer the best offer you can do? Also why don't you contact the customer about it instead of just increasing their price by a large amount. What a joke.

• 
  Adz (@MrAdz259) reported 16 minutes ago

  @virginmedia I sent a notice of cancellation on 16/03/26. So my service would end and be disconnected on 16/04/2026, as advised by one of your customer reps.

• 
  MoorInsightsStrategy (@MoorInsStrat) reported 20 minutes ago

  @googlecloud .@googlecloud GM Cloud Apps Karthik Narain unveiled the Agentic Data Cloud. "Reasoning without context is just a guess." $GOOGL 📌 Four foundational innovations: 1/ Knowledge Catalog, universal context engine, native BigQuery integration mapping tables into business logic 2/ Smart Storage extends context to unstructured data. Objects landing in Google Cloud Storage are instantly tagged, enriched, and agent-ready with zero manual data engineering 3/ Zero-copy access to Palantir, Salesforce, SAP, ServiceNow, Workday 4/ Data Agent Kit, Gemini-powered authoring in VS Code, Cloud Code, Gemini CLI, turning any IDE into a native data environment 🧑 Customer proof: Virgin Media O2 activating 20,000+ data assets through Knowledge Catalog to empower global product teams. This is the "systems of intelligence" to "systems of action" shift. Context is now a governed surface, not a pipeline problem.

• 
  russell elphick (@saabturbocab) reported 21 minutes ago

  @virginmedia The team were awful, offered£25 and you took £900 over 4 months. Shameful.

• 
  Graham Booth (@laserblue) reported 22 minutes ago

  @virginmedia Hi, it seems my set top box is on the blink and my chances of watching my beloved Man City maybe at risk. I could switch to Nowtv, but that will cost me £15 for a 24hr pass. I've used the tips as featured in the trouble shooting guide. No luck. Can you help? Thanks

• 
  mrpinkcat (@Misterpinkcat) reported 24 minutes ago

  @virginmedia @GlitteringAngel Katie shouldn't have to send you a DM, just treat loyalty with some respect and give people discounts the longer they stay with you instead of giving newbies better deals than long standing customers