Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Mitcham, Leatherhead, Croydon, Paddington, Hammersmith, City of Westminster, Wembley, Fulham, Merton, Redhill, City of London, Ashtead and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Mitcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Vics. 💙
(@afcvicki) reported
from
Hackney, England
@virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Sumaya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help
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Charles Howarth
(@HowarthCharles) reported
from
Hackney, England
@jonwensley @virginmedia Just wait until you try to cancel!
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Thomas
(@DTHertford) reported
@virginmedia. Can you advise how to get in touch with you to discuss contract changes. On hold to Customer services for over 30 mins today.
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Carl
(@UKAmerican) reported
@EdgyMSR Going on 9 days now and @virginmedia says no known issues 🙄 yet several neighbours also having the same problem
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Kasper Kjærgaard
(@kacfrm) reported
@robertwiblin @virginmedia Had a similar experience with @wsj digital subscription. On a reddit-tip I changed my billing address to a random Californian address and then, magically (legal reasons I suppose), a 'cancel subscription' button appeared and I no longer had to call UK customer service. Go figure.
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Smithy
(@SmithDonna17570) reported
@virginmedia You may not be able to arrange callbacks from your department but you can pass my details on to the relevant department who can contact me. Of course we have rebooted and checked for issues on our on line status every time we want to use it! Get somebody to call us ASAP !!
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Smithy
(@SmithDonna17570) reported
@virginmedia You may not be able to arrange callbacks from your department but you can pass my details on to the relevant department who can contact me. Of course we have rebooted and checked for issues on our on line status every time we want to use it! Get somebody to call us ASAP !!
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joanne mcewan🌈
(@scottlass1978) reported
@virginmedia i swear to god your internet service must be the worst in the world 😤😠😡
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Matt
(@Mjreard) reported
@robertwiblin @virginmedia Never lease the router! (Though idk, maybe virgin makes/made you do that)
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Dave🎩Miester
(@DaveMiester) reported
@absoluteradio @bushontheradio @RichieFirth When the kids burst into the living room in a panic because the WI-FI is down, "do I look like a Virgin Media engineer"? Or "oh, wait will I go and get my bag of broadband spanners"
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Bea Smith 🇬🇩
(@Miss_Cherry_B_) reported
@Itsdeactivatedg @bt_uk @virginmedia Yep! I hope they don’t plan on following that lot down the path of nonsense service! They’ve been really good up until now but nah; this issue, at a time when I’m stuck in the house, CANNOT run! I’ll give them a fair crack at fixing it before I get really p’d off!
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Ross Grant
(@RossIGrant) reported
@virginmedia But beyond the service the appalling customer service - being lied to & hung up on.