Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/02/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southall, Paddington, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Camden Town, Newham, Wembley, Ealing, Islington and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomPaddington Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling

  • AmbroseBarnaby 🏳️‍🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, England

    Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.

  • phoeberodwell Phoebe (@phoeberodwell) reported from Islington, England

    @virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.

  • bambooped Housepanda (@bambooped) reported from Lambeth, England

    @washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • boilourdenim 𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported from East Ham, England

    @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

  • keith319 Keith (@keith319) reported from Camden Town, England

    @virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia My broadband not working properly

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters

  • Ashirane Ayako (@Ashirane) reported from Camden Town, England

    @virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Courtswoolloff Courtney Woolloff (@Courtswoolloff) reported

    @virginmedia just been on a phone call was passed through to 3 team members and the last one put the phone down on me. All I want is to cancel my contact set up so I can go elsewhere. Awful customer service

  • WillC_1987 WillC (@WillC_1987) reported

    @virginmedia fix your connection in the Liverpool 10 area please! Been off for nearly a day now

  • DanielR96002795 Daniel Rooney (@DanielR96002795) reported

    @virginmedia there doesn't appear to be an account for VirginMobileUK but I have an issue my SIM card is showing emergency calls only, I'm currently working in the Republic of Ireland for the next few months, so have no way of getting my SIM card from the UK or using my mobile.

  • axj73 Alison Jackson (@axj73) reported

    @virginmedia So it seems the email saga continues for my Dad. Every time he tries to login to his emails it says "Forbidden". This has been going on for weeks now and he needs access to his emails.

  • Neesongirl Fionna Gillan-Foy (@Neesongirl) reported

    @virginmedia If you can send me the link as the virgin media page is still just putting me in loops of everything fine, what’s you issue, click here, what’s you issue here is some suggestions. I’ve been unable to “talk” to anyone apart from yourself. I have switched it all off again

  • MazzaLOP Fuckalarussomania (@MazzaLOP) reported

    @Hoody_Super @virginmedia Their customer service is shocking.

  • Neesongirl Fionna Gillan-Foy (@Neesongirl) reported

    @virginmedia Also didn’t realise as it was using my phones data. Broadband light on hub is white , check status no issues yet also no broadband

  • bernardandcathy bernard smith (@bernardandcathy) reported

    @virginmedia The 11.7% increase in my broadband and also mobile contract will no doubt help fund it 👍

  • ohm_peace Zahra Merchant (@ohm_peace) reported

    @virginmedia absolutely shocking service received. Please give me complaint department contact details

  • paulb350 Paul Babington (@paulb350) reported

    @virginmedia I doubt it’s going to drop 42% though. The massive difference between new and existing customers is the problem.