Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Poplar, Wembley, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.

City	Problem Type	Report Time
Hammersmith	Internet	43 minutes ago
London	Wi-fi	6 hours ago
London	Internet	6 hours ago
Poplar	Internet	7 hours ago
London	TV	8 hours ago
Hammersmith	Internet	9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  gary (@grimemusic1014) reported 5 minutes ago from Southall, England

  @virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service

• 
  chloe turner (@chloeturnerr) reported 9 minutes ago from Biggin Hill, England

  Can’t believe how awful the service & customer service is at @virginmedia 😡 not one person there can help you!

• 
  bruttium (@bruttium) reported 12 minutes ago from Merton, England

  @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

• 
  bruttium (@bruttium) reported 27 minutes ago from Merton, England

  @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

• 
  alan brown (@alansbrown) reported 28 minutes ago from Hackney, England

  @virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(

• 
  glen william pratt (@glenwil) reported 28 minutes ago from Poplar, England

  @virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.

• 
  gary (@grimemusic1014) reported 31 minutes ago from Southall, England

  @virginmedia All I wanted to get across is that the reputation it brings to the company is really bad

• 
  stephanie (@xstephw) reported 32 minutes ago from Bromley, England

  Living with bad WiFi is honestly stressful @virginmedia 🙄

• 
  The Bends (@benedictm) reported 32 minutes ago from Kensington, England

  @JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄

• 
  BarryDanser (@BarryDanser) reported 37 minutes ago from Paddington, England

  @virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it

• 
  alan brown (@alansbrown) reported 38 minutes ago from Hackney, England

  @virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(

• 
  Ben Thapa (@BenThapa82) reported 39 minutes ago from Croydon, England

  @virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!

• 
  The Bends (@benedictm) reported 42 minutes ago from Kensington, England

  @JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)

• 
  David Charles (@actordavidc) reported 50 minutes ago from Richmond, England

  @virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)

• 
  Leon (@leonspight) reported 50 minutes ago from Richmond, England

  @virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router

• 
  bruttium (@bruttium) reported 51 minutes ago from Merton, England

  @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

• 
  bruttium (@bruttium) reported 52 minutes ago from Merton, England

  @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

• 
  Hadi Taheri (@persianuk2017) reported 56 minutes ago from City of London, England

  @virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse

• 
  Sepe_71 (@71_sepe) reported 58 minutes ago from Bromley, England

  @aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!

• 
  BarryDanser (@BarryDanser) reported 59 minutes ago from Brentford, England

  @virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ollie Warman-Johnson (@ollie_wj) reported 6 minutes ago

  @MRamsey1974 @virginmedia Is yours HD or SD? mine went off completely saying no signal then came back on, presume it was reset. Hope yours sorts itself out for AJ

• 
  Sean Hughes (@SeanieHughes) reported 7 minutes ago

  @virginmedia sort out your sound issues ive paid £26 for a box office event and it’s cutting out every second ffs

• 
  meastro no1 (@paulandrewmart2) reported 11 minutes ago

  @TalkOfWestHam @virginmedia My picture quality is awful

• 
  dave Sanderson (@WolfMan53023656) reported 21 minutes ago

  Got to love @virginmedia take your booking for Joshua ppv without telling you that.its not working on virgin service. Think il be calling @sky tomorrow. Sick of the crap service from @virginmedia..

• 
  Mark Harnett (@harnett2002) reported 21 minutes ago

  @BCoulterAuthor @Umar_iFL @virginmedia Haha, it is no-win situation mate. Awful commentary or glitchy as **** picture. Might find a different feed and hoy the commentary on the radio. Joke for £25

• 
  Neil Stevenson (@neilxs) reported 21 minutes ago

  @fiona_king13 @virginmedia Just spoken to their support people - apparently you need to increase the tension on the string connecting your yoghurt pot to their central yoghurt pot. That’ll make it all work!

• 
  Dean Monnier (@DeanMonnier) reported 24 minutes ago

  @edhynes84 @virginmedia Yes, it has. Don’t want to give the so called ‘commentators curse’ tho. “Oh its great now!” “Aaargh ffs! Now no fkin signal!!”

• 
  Ray Fakadakis (@Bedsandsteds) reported 25 minutes ago

  Disgusting service can’t talk to a person I’ll be cancelling #virginmedia

• 
  Adam Woodward (@apwoodward) reported 39 minutes ago

  @virginmedia this is a poor performance on your part. £25 for this poor quality. We will all be waiting for our automated refund. I will think twice about spending my money on box office again

• 
  𝐇𝐞𝐧𝐫𝐲 𝐁𝐮𝐱𝐭𝐨𝐧 (@BuxtonHW) reported 40 minutes ago

  @TerenceMc84 @GMcSec @virginmedia Seems like a company wide issue, seems to be slowly improving!