Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, City of Westminster, Hackney, Newham, Hammersmith, Wembley, Orpington, Ealing, Southall, Richmond, City of London, Paddington and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Joe Lazarus
(@joelazdrums) reported
from
Hackney, England
@virginmedia Hello. I’ve had no internet yesterday or so far today. It’s imperative that I have it for work. Please sort this out. It’s becoming a real problem as it’s not the first or second time recently. Thank you
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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Alex
(@booshkla) reported
from
Camden Town, England
@virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia I’d really like the email address or direct contact details of a senior manager or director responsible for maintenance - myself and my neighbours are without a reliable service that we pay for - it’s appalling I’ll be referring this to @WhichUK
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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Andrew Lawden
(@tobe2b) reported
from
Camden Town, England
@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte Strumnik
(@cstrum87) reported
@virginmedia Can you look into our poor wifi? seen as we’re still paying for it until end of august 😡 I’m on mat leave with twins and need it & my hubby works from home. #badservice @MoneySavingExp
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Chris Yianni
(@ChrisYianni) reported
@virginmedia Thanks for the apology but that doesn't help the internet continuing to turn on and off all day, when I'm still paying for it! Your status checker says there's no issue so of course you won't be able to confirm when it has gone down, so I'll get nothing in compensation
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Lloyd
(@Lodzilla) reported
@virginmedia Okay thanks anyway. I'll call 150 again tomorrow and see if I get traction - and a refund, considering I'm paying both Netflix and Virgin for the Netflix service this month now.
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Ash
(@Hash1981) reported
@virginmedia @Ofcom I have now been waiting for over 30mins trying to speak to a customer service person, regarding having zero internet or phone line 🤬🤬🤬 what sort of customer service are you folks running? Am I going to get a decent portion of my bill reimbursed? @ofcom
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Bruce Armstrong
(@BaJeep1971) reported
@virginmedia Yes numerous times since start of July - I submitted a formal complaint and was told I would get a dedicated contact that would take the multiple issues through to resolving. Now they aren’t even responding ….it’s a shambles & customer service level of zero or even below !!
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Helen Ruggles
(@HelenRuggles3) reported
@virginmedia Virgin media ?? I am intrigued customer service ? we have rights to to not be discriminated or be humiliated feel safe you must have the worst reputation you block customers from telling the true accounts you are leaving a disabled family with no service silenced 27 years
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Callum Maguire
(@callummaguire96) reported
No internet or TV access. Your service is shite. Will be claiming compensation for this! @virginmedia
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Absalom Swagcannon 🏴☠️
(@ElectroHail) reported
I will never hate on Virgin media again
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Neil Tully
(@NeilTullyRE) reported
@virginmedia what would you say to agents who close #customer #complaints without resolving them? It’s happened 3 times now 😡
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n.
(@n02328177) reported
@virginmedia No I don't. So to clarify: I spk to someone here which tells me to call CS, which then sends me to a broken link (which you ignored completely) and now to a log-in system I cannot use! IS THERE A SIMPLE AND WORKING METHODS TO FILE A COMPLAINT WITH VIRGIN? @Ofcom @VirginMediaCorp