Virgin Media Outage Report in Croydon, Greater London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Poplar, Hackney, Croydon, City of Westminster, Southall, City of London, Islington, Newham, Caterham, Southwark, Merton and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hounslow |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Poplar |
Internet | |
| Hackney |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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N o e l B r a d f o r d
(@NoelBradford) reported
@virginmedia Yes wired - you hub is in Modem Mode so I can get round the SIP ALG problem and use me work phone while I #WFH however with all the mega latency and packet drops this is not possible. (Yes I am a Network Guy so understand the tech here)
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Pete Morris
(@Pete74423597) reported
@virginmedia what is going on with this now? It's been 2 days. No contact from you, we've all had to find this out on our own. There are vulnerable people and people working from home who have relied on your service and you've let them down! Been here 8 weeks and want to leave!😡
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Loraine Stannard
(@lollypop63) reported
@virginmedia There are no problems listed.
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Brick Rockson #FBPE
(@BrickRockson) reported
@virginmedia So why does the service status say no problem?
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Lemonhunny (Lesley) 💉💉💉💙💙
(@Lemonhunny) reported
@LincolnMoby1 @virginmedia I'm trying to cancel my contract - and I really don't want to talk to the retention team. Copy and pasted scripts sent back when I email the cancelcontract team. @virginmedia are the absolute pits
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Martin Delaney
(@MartinBD1968) reported
@virginmedia will you hurry up and get the issues fixed in Thanet. It's getting to the point when I'll have to start talking to my wife!
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MrMaNeKoPiTe #19🏆
(@mr2sly) reported
@virginmedia Cancellation incoming after xmas, the internet is so bad and the customer service
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DJ DEXTA
(@DJ__DEXTA) reported
@virginmedia It would be good to know. The resolution has now been pushed back (again) to 4pm. Its looking likely Its going to extend into the Christmas holidays. I would like to know if they are going to continue to work on the fix. @ReportingThanet
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia Now says 4pm. Not your fault I appreciate that, but the complete lack of any acknowledgement on your part for over 24 hours and the constant "fixed in 2 hours"... If its going to take 3 days tell us. Don't keep moving the fix time 2 hours ahead. People work from home.
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CalamariBarlow
(@BarlowCalamari) reported
@virginmedia @SpartanChrisUK Could you advise when the issues in Thanet will be fixed. The times keep changing and seems no nearer to being repaired?!