Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/12/2026 03:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Newham, City of Westminster, Hackney, Richmond, Wembley, Southwark, City of London, Orpington, Poplar, Kingston upon Thames, Streatham, Hounslow and Barking.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Wi-fi
United KingdomLondon Total Blackout
United KingdomNewham Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Lonmark1980 Markie (@Lonmark1980) reported from Bromley, England

    So annoying at @virginmedia internet had gone down!

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!

  • gborg9 Gino Borg (@gborg9) reported from Merton, England

    @virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.

  • Louisblack Louis Houghton (@Louisblack) reported from Croydon, England

    @virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice

  • Louisblack Louis Houghton (@Louisblack) reported from Wandsworth, England

    @virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

  • aarongrantham aaron grantham (@aarongrantham) reported from Lambeth, England

    @virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog

  • mattlfc78 Matt Browne (@mattlfc78) reported from City of London, England

    @virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!

  • FelicityJBee Felicity Bainbridge (@FelicityJBee) reported from Poplar, England

    Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.

  • richie_b_80 Richie Berryman (@richie_b_80) reported from Richmond, England

    @virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool

  • flowergirl_lon Flower Girl London (@flowergirl_lon) reported from Croydon, England

    @Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.

  • mfelmi Dan King (@mfelmi) reported from Lambeth, England

    @virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.

  • gborg9 Gino Borg (@gborg9) reported from Merton, England

    @virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jadio88 Sunil Mistry (@jadio88) reported

    @virginmedia Ok that's fine. So, I have a question, my 12 month contract ended on 26/01/21. My new contract has auto-renewed from 27/01/21 for £44. So if I cancel today and give you 30 days notice, when will be contract & service end. 28/02/21? Please let me know. Thanks :)

  • TheFlexitarian The Flexitarian 🇪🇺 (@TheFlexitarian) reported

    Another day with no wifi? thanks @virginmedia !! ... left hanging on the phone since last night, zero customer service to help... surely for the price you can do better than that 🤬🤬

  • ashsandwich Ash (@ashsandwich) reported

    @virginmedia Hi. Our internet has been down since last night. I’ve reset the box, checked the service status and there’s no issue reported. Call centre is closed due to COVID so I can’t talk to anyone on the phone. Is there some way someone can help me? Thanks.

  • chionocxns chionocxns (@chionocxns) reported

    @virginmedia No one is picking up, lines are busy and the phone cuts off do stop with that. I’m currently getting broadband speed if 2Mb instead of a 100Mb. You said you would check if there are any issues in my area and still no word on that.

  • sonic_peter Peter (@sonic_peter) reported

    @virginmedia This isn’t much help when I’m getting texts saying you’ll be turning up our door when we won’t be there and can’t reply. DM me?

  • Widneschappy Widneschappy (@Widneschappy) reported from Widnes, England

    .@virginmedia - Are there problems in Widnes area. My service is down and need it to work

  • xiJonzo Jonzo (@xiJonzo) reported

    @KRNGStallion @virginmedia Terrible company mate

  • TruthJupiter Jupiter Jones (@TruthJupiter) reported

    @virginmedia 35 minutes on hold to report an Internet issue......then you hang up immediately the call is put through. Are you serious?

  • CHARPER180 ℂℍ𝔸ℝℙ𝔼ℝ𝟙𝟠𝟘🇬🇧 (@CHARPER180) reported

    @KRNGStallion @virginmedia Mines been really bad aswell.

  • Owner46068243 Owner (@Owner46068243) reported

    @virginmedia hi please help. I disconnected my services so can no longer use the online help. I am waiting on a refund of overpayment of services since November.