Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Caterham, City of Westminster, Merton, Hackney, Croydon, Islington, City of London, Hounslow, Greenford, Greater London, Camden Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Darbyshire
(@Dibba0151) reported
@virginmedia Hi I live on a road where some house are able to have access to your services under their postcode however my postcode cannot have access. Is this down to me living in a new build?
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tracey sinclair
(@snowfairy75) reported
@virginmedia how long are we expecting broadband to be down this time? I'm supposed to be working
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Clarena
(@Clarena97586272) reported
@virginmedia I've done all this before, my wires were changed but this only happened after I escalated and made an official complaint because I was not getting anywhere. You're an extremely unreliable service provider which is very disappointing because I expected more from you.
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Baggie Steve
(@SBraincell) reported
@virginmedia connection down yet again , your service is piss poor
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Toby
(@SoTotallyToby) reported
Ugh. @virginmedia have some serious cheek. Been having serious internet issues for weeks and every time I report loss of service on their status page, they claim they fix it within the 2 days required before they have to pay us £8 a day, then claim its fixed when it isn't.
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Toby
(@SoTotallyToby) reported
@virginmedia I understand some faults are more complex and take more work to fix, but you keep claiming the issue is fixed when it isn't, which means I have to re-register the loss of service every time, which resets the compensation counter so you don't have to pay up and compensate...
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Ian Brown - New Town Independent.
(@usukgoose) reported
@virginmedia It's now dealt with though I will be seriously considering leaving soon. Sometimes customer service is good. Sometimes bad.
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Lee Gosling
(@GosyGosling) reported
@virginmedia Thanks, unfortunately that hasn’t worked. I’ll get the account holder to get in touch with customer service, wish me luck!
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Marcus
(@MDuley19) reported
@virginmedia Surely you should be able to tell me if it’s just an issue for me or the local area? So please advise accordingly so I can understand what you are doing to resolve it. I have looked on my account and it say I have an issue.
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Toby
(@SoTotallyToby) reported
@virginmedia There are faults displayed in the area. I've had no net for 2 days now and I just received a text saying the issue was resolved but it hasn't been resolved. Just checked again and you've reopened the issue and it won't be fixed until tomorrow. This has been happening for weeks.