Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, City of Westminster, Hackney, Hammersmith, Croydon, Reigate, Mitcham, Leatherhead, Paddington, Wembley, Merton, Redhill, City of London and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Fulham |
Wi-fi | |
| City of Westminster |
Internet | |
| London |
Internet | |
| Hackney |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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Steve Farrell
(@stevefarrell16) reported
from
Poplar, England
Hi @virginmedia - your team turned up on Monday, couldn’t do the job so said they would be back today; 2pm and still no sign having been promised “we’ll be done by 3”. Really unacceptable & no help.
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
@virginmedia I’ve called them several times, spent hours on the phone and been promised compensation. You are implying that you can provide 1% service and never compensate. What would you do if you car stopped for 15 minutes randomly and frequently went super slow? #FAIL
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shanedy
(@ShannonThrower) reported
@virginmedia Tried to make complaint was told all in hand would be resolved arranged callback Sunday no one called tried again that was rude told looking into it I must prove - I sent all the screenshots saturday this is abuse to my MH
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Kathryn Martin - standing with 🇺🇦
(@Kathryn49227293) reported
@virginmedia How can a fix date of 23/2/23 not need escalating and a response date of 28 days acceptable???
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Afterglo-Surrey
(@AftergloSurrey) reported
@virginmedia taking **** again keep giving me phone numbers to call that “will sort out the issue” but they can’t it’s the runaround tactics !!! Scammers@
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Chris
(@Cjgriffin84) reported
@virginmedia Just had an awful call with your collection department asking for an extension on my bill so my services aren’t restricted I was made to feel like I was begging and had to reiterate many times I had £0 call ended with me being told my services will be restricted
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Rebecca Anderson
(@RebeccaAnd01) reported
@virginmedia can you please inform me of the relevant email address to write in a complaint? It’s very hard to access via Google and after over 2 hours on the phone today and still not having the issue resolved I really need to speak with somebody
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carmen addison
(@malenathomas1) reported
@virginmedia @EnglandRugby My account number is 408870603 , my cheap contract would have finished on feb 16 instead a man call MAYA gave me a new contract with the promise it won’t start until mine finishes and he lied, he promised til feb. hear the recording. Virgin promise to ring back they never did,
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Tom Hanson 🦭
(@A_Porcupine) reported
@virginmedia That's not an agreement to a contract. You can't just tell someone that they have entered a contract, you have to explicitly request for their agreement. This was never provided by myself and you would need to provide evidence of my explicitly agreeing to this for it to be valid.
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kade childs
(@kadechilds1) reported
@virginmedia hey why can't we get access for an account information about an account for a old man we care for as he when we rang you want a password for his acount he's 95 deaf , Alzheimer's & dementia your customer service was useless on the phone provided no help
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Andrew Crerar
(@andy_crerar83) reported
@virginmedia Worst service ever experienced in my life, been going on since August