Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/07/2025 10:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, Camden Town, Hackney, Newham, City of London, Paddington, Southwark, Tower Hamlets, Islington, City of Westminster, Croydon, Wembley and Orpington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCamden Town Total Blackout
United KingdomHackney Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!

  • povey_zach Zachy P (@povey_zach) reported from Richmond, England

    Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.

  • tbush Tim Bush (@tbush) reported from Wandsworth, England

    @jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬

  • HeartSure heartsure (@HeartSure) reported from Kingston upon Thames, England

    @vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    @PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @TheBull39 @virginmedia Got exactly the same problem...

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I’ve done everything,still not working

  • davidwaddelluk David Waddell (@davidwaddelluk) reported from Camden Town, England

    Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom

  • SADLondon Stephen Anthony Davids (SAD) (@SADLondon) reported from Stratford, England

    @alexagius98 Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage @virginmedia

  • MalcolmDGama04 Malcolm (@MalcolmDGama04) reported from Croydon, England

    @virginmedia Not one person at your technical help desk knows how to configure a router.

  • SADLondon Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    @HendonGooner Neighbours having similar issue. The inability to work online is debilitating @virginmedia. Poor communication only makes the situation dire.

  • SADLondon Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    @HendonGooner It's gone beyond a joke. Recorded message says issue fixed. WiFi still dead and zonked. 4 days of no service @virginmedia only adds to the head f... of being under curfew.

  • SADLondon Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    @virginmedia C'mon... I wouldn't have taken to tweeting if I had not exhausted every aspect of rectifying the issue. The issue lays in your corner.

  • SADLondon Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    @virginmedia service still down in E15. 5th day now. No response from text. Same recorded message stating issue has been resolved. Unable to connect to the online forum Outage Map via phone hence Tweeting.

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia There’s no problems on my area

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia It’s not working at all...

  • SADLondon Stephen Anthony Davids (SAD) (@SADLondon) reported from Stratford, England

    @HendonGooner @helfkndoes @virginmedia Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage

  • Chihao Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • channa_2012 CD 🌸 (@channa_2012) reported from Hackney, England

    That damn @virginmedia advert makes me emotional every single time I see it 😫 #keepyourheadup #stayhome 💙

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • wheels_71 Brian Wheeler (@wheels_71) reported

    @virginmedia Some observations: 1. You insist there is a password on the acct. I have not set one up! 2. Your staff are incapable of transferring calls between departments 3. The pre-installation team appear to be a figment of your imagination You fail consistently

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment

  • BirtlesJames James birtles (@BirtlesJames) reported

    @virginmedia Hi, that hasn’t worked. The speeds are still poor.

  • wheels_71 Brian Wheeler (@wheels_71) reported

    @virginmedia UPDATE: @virginmedia customer service team 'the SM team are wrong, the pre-install team are not at work. Nothing can be done.' Astonishing really

  • roonymartin84 Roony Martin (@roonymartin84) reported

    @virginmedia is down in my area, tv & Internet. Can’t watch anything as everything is reliant on WiFi. Suppose the whole household will have to to hotspot off my phone data when I get back. Cheers guys for a wonderful experience👍 Why I’ve stayed with you I don’t know.

  • wheels_71 Brian Wheeler (@wheels_71) reported

    @virginmedia Hilarious, having been told by one of your managers yesterday that the pre-install team work from 0800-1800 today, now I am told that they are not working today. Does anybody know what they are doing? Seriously?

  • Bazmotors Barrie Chalk (@Bazmotors) reported

    @virginmedia the broadband service has been very flaky for several days now in OX4 is there something going on. I called & reported it Thursflday but the service was up when you ran the test. Down minutes later. Please sort it.

  • KrisReynolds Kris Reynolds (@KrisReynolds) reported

    Very disappointed in you, @virginmedia! Now OpenReach fibre has rolled out, your competitors offer faster and cheaper services but all you can do is offer me a TV service I don’t want! Almost seems as if you don’t want to keep your customers!

  • mybelovedbeeduo elm☾ (@mybelovedbeeduo) reported

    @virginmedia get better internet service I switched years ago, also why you checking your indirects.

  • wheels_71 Brian Wheeler (@wheels_71) reported

    @virginmedia Tried that yesterday, took an hour from my text to me receiving a response! Then they could not help as they needed the imaginary pre-installation team.