Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hammersmith, Newham, London, Wandsworth, Southwark, Dagenham, Croydon, Orpington, Poplar, City of London, Hackney, Ashtead, Wembley, and Camden Town.

City	Problem Type	Report Time
City of Westminster	Wi-fi	18 minutes ago
Hammersmith	Internet	18 minutes ago
Newham	Internet	45 minutes ago
London	Internet	2 hours ago
London	Internet	2 hours ago
London	Internet	2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  It's me, John (@johnrahers) reported 7 minutes ago from Lambeth, England

  @simonlevans @virginmedia You need to get rid. They are beyond awful for both

• 
  Lazy Valentina (@LazyValentina) reported 10 minutes ago from Croydon, England

  @virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

• 
  Robert Paterson (@Robbie_Paterson) reported 13 minutes ago from Lambeth, England

  @virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!

• 
  Anthony Cohen (@ukwip) reported 13 minutes ago from London, England

  @virginmedia Area issue. Fix by 12 July 4:50pm

• 
  PauleneCarr (@PauleneCarr) reported 14 minutes ago from Croydon, England

  @virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

• 
  Nada Shakour (@NadaShakour) reported 20 minutes ago from Kensington, England

  @virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

• 
  Napoleon (@NW6Penguin) reported 20 minutes ago from Camden Town, England

  @DuncanWeldon Oooh I'd better get virgin media to fix my bbc4 signal quality

• 
  Zam ザム (@SuperZAMtendo) reported 23 minutes ago from Wandsworth, England

  @digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

• 
  Veronica Mitchell RD (@AbFitNutrition) reported 32 minutes ago from Richmond, England

  It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

• 
  Chris Straker (@chrisTstraker) reported 34 minutes ago from Epsom and Ewell District, England

  @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

• 
  Jason Hartley (@northern_puddin) reported 39 minutes ago from Kensington, England

  No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

• 
  Tom (@Murvalous1) reported 42 minutes ago from Hackney, England

  @virginmedia At least twice a month it has issues, now waiting 2 days for a network engineer, it's just overall down too often to rely on.

• 
  Woodsy (@chriswoods84) reported 42 minutes ago from Ealing, England

  @ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

• 
  Steven Cooke (@StevenCooke94) reported 48 minutes ago from Poplar, England

  @virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!

• 
  londonchimpden (@londonchimpden) reported 49 minutes ago from Camden Town, England

  @virginmedia My other box and telly are working fine. There’s no service fault. Will call later.

• 
  D A N (@DannyJamesEarls) reported 55 minutes ago from Camberwell, England

  @virginmedia I need customer support regarding my contract.

• 
  Tom (@Murvalous1) reported 56 minutes ago from Hackney, England

  @virginmedia #virginmedia worst Internet sevice ever, several times a month it stops working for days!

• 
  Kate McKeand (@kmckeand) reported 56 minutes ago from Wandsworth, England

  Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!

• 
  D A N (@DannyJamesEarls) reported 57 minutes ago from Camberwell, England

  @virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.

• 
  Morgz (@Morgannaredhead) reported 57 minutes ago from Islington, England

  @virginmedia Never mind Service is appalling lately.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ... (@eyebeams) reported 7 minutes ago

  @virginmedia OK big problem with Virgin Mobile - I could not access my billing and so your help line girl said there was an ongoing issue and took my email off the database and told me to reregister - I told her NOT TO DO THAT and now I am LOCKED OUT OF THE ACCOUNT. Please advise

• 
  Verity Newman (@ladyvltc) reported 14 minutes ago

  @virginmedia @virginmedia I appreciate it's not you persocally. But. If the phone doesn't work and the internet doesn't work because @virginmedia have not replaced the cable as promised.. how is she supposed to contact you?

• 
  Claire (@Claire_Elst) reported 19 minutes ago

  Dear @virginmedia when you are trying to sell me something please don’t ask me to confirm all my account information, it’s never going to happen. Just tell me what you are trying to sell!

• 
  walter joseph kovacs (@normski2000) reported 21 minutes ago

  @virginmedia I have hub 5 but had nothing but problems with it constantly cutting out, then worked great for 4 weeks and now the WiFi is worse than it has ever been. I can't connect unless right next to the hub, so WiFi cameras laptops phone and heating don't work. Please help

• 
  |E-MAJOR| (@EastonMajor) reported 23 minutes ago

  @virginmedia you've been shockingly bad today, I'm on the top broadband speed etc and yet still THREE times I've had to stop working due to poor connection today 😕

• 
  ℬℓυ℮ ℕ☺ṧℯ ℬℯαґ (@holly_hobble) reported 27 minutes ago

  Been on the phone for 40 mins waiting, maybe if i cancel my direct debit il get your attention @virginmedia

• 
  Mrs A and Princess Marlow 🐶 (@RLA1971) reported 29 minutes ago from Poole, England

  @virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you

• 
  Laura Underhill (@LauraBaalham) reported 30 minutes ago

  @virginmedia Trying to cancel due to moving house and my god this is ridiculous. Doing it through what’s app and getting no responses. 🤬

• 
  JJ Barnes 🦋 (@JudieannRose) reported 31 minutes ago

  @virginmedia No. I need to find out about getting a phone upgrade because my phone is broken. I'm registered with VirginMedia online and I thought I was with VirginMobile online but I can't get into the account and I can't use my phone and I really need a phone. Please help.

• 
  lava frog 🐸 (@lewigg) reported 32 minutes ago

  @skydodonnell @virginmedia 🤌🏼🤌🏼🤌🏼 logic Virgin media have good service when it comes down to new customers but as soon as you’re an existing one and need customer service they’re absolutely ******* dire