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Virgin Media outages and service status in Croydon, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Croydon, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 3, 8:45 PM GMT+1.
  • 54% Internet (54%)
  • 24% Wi-fi (24%)
  • 11% Total Blackout (11%)
  • 8% TV (8%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, Croydon, Wandsworth, Bromley, Mitcham, Beckenham, Westminster Abbey, Caterham, Lewisham, Merton, and Sutton.

CityProblem TypeReport Time
Southwark Internet 15 hours ago
City of Westminster Wi-fi 24 hours ago
Croydon Internet 2 days ago
Southwark Wi-fi 2 days ago
Wandsworth TV 2 days ago
Bromley Wi-fi 2 days ago

Nearby cities with recent reports

City of Westminster

7 recent signals

24 hours ago
Southwark

5 recent signals

15 hours ago
Wandsworth

1 recent signals

2 days ago
Bromley

1 recent signals

2 days ago
Mitcham

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • JaneCommon
    Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

  • catt_hurman
    Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?

  • JoanaLoGomes
    Joana (@JoanaLoGomes) reported from Merton, England

    Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • millwalljdb
    Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • jameslee_1985
    JamesLee85 (@jameslee_1985) reported from Croydon, England

    Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

  • ntharanee
    Nada Tharanee (@ntharanee) reported from Sutton, England

    @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

  • TravellingAdam
    travelling Adam (@TravellingAdam) reported from Blackheath, England

    @virginmedia my internet is constantly not working it’s really frustrating.

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

  • Weaverfooty14
    Michael James Weaver (@Weaverfooty14) reported from Blackheath, England

    @virginmedia is there a outage in woolwich Se18 my broadband isn't working and I can't even load up your website to try and get help?

  • imbranzo
    Mamba 〽️🦋 (@imbranzo) reported from Bromley, England

    holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • befitat50
    Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

  • Champs707007
    Stephen Champion (@Champs707007) reported from Bromley, England

    @virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

  • Ashley_Rhysss
    #AshTag (@Ashley_Rhysss) reported from Southwark, England

    The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

  • gorgeousuk
    anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Demon__Cyborg
    toastyborg (@Demon__Cyborg) reported

    @virginmedia absolutely sucks. They won’t even help me unlock my email and I’ve apparently been blacklisted for not doing anything???

  • BazingaSmth
    BZSM1TH (@BazingaSmth) reported

    @virginmedia Any problems with voice service ? My TV remote is no longer recognising voice commands. Remote is working and I rebooted box. Just get spinning "listening" icon

  • PureSesh48
    Frank 🇬🇧 💎 (@PureSesh48) reported

    Good old @virginmedia down yet again. Need to find a reliable provider. Sick of this.

  • granth1974
    Neil G (@granth1974) reported

    @virginmedia hey virgin, you've downgraded my Netflix account without my permission. I'm mid contract. That's not allowed. I want it back to without ads asap or I reserve the right to cancel you without notice.

  • Dyslogix
    Anathema🇵🇱🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Dyslogix) reported

    Virgin Media O2, you can **** off now tbh, I'll find a better provider, your app won't work properly, and your website is worse .... na I'll find a better provider. O2 was better till you virgin arwsebadgers bought it out, and **** you o2 for selling out.

  • Purple67Florida
    🇬🇧💃Kitty Fisher🏴󠁧󠁢󠁥󠁮󠁧󠁿💋🌺🇬🇧🇮🇱💜✡️💋 (@Purple67Florida) reported

    @NotFarLeftAtAll Said it many time whilst speaking to a customer service rep at Virgin Media . Absolutely pathetic.

  • Tutts558
    Mike T (@Tutts558) reported

    @fia I can rewind my Virgin Media to show you Max breaking the rules. Why can't you ? It effects the result, and other teams responses to what you do. You clearly favour him. Terrible decision.

  • AmyHeppi
    Amy Heppingstall (@AmyHeppi) reported

    @virginmedia absolutely terrible wifi this afternoon this is not the service I’m paying for !!! Really fed up of this

  • accesswaterways
    Accessible Waterways Association CIC (@accesswaterways) reported

    @NicolaG01 @virginmedia My experience of Virgin has always been they suffer from technical issues. Many is the time in the past I have called them, they have told me to do things at my end which I know will achieve nothing... and then it magically works!

  • IanScott_01
    Ian Scott (@IanScott_01) reported

    @virginmedia I have emailed the ResolutionsTeam this morning regarding an ongoing issue. Does this email get monitored and can I expect a call back from them?