Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Croydon, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, City of London, Hackney, Ashtead, Wembley, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 1 hour ago |
|
London
|
Internet | 1 hour ago |
|
Hammersmith
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
Croydon
|
Wi-fi | 2 hours ago |
|
Hammersmith
|
Internet | 4 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Richard Shead (@RichardShead) reported from Richmond, England@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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John Steele (@Chilly_in_the) reported from Merton, England@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
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Jon Vanstone (@Jon_Vanstone) reported from Richmond, England@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Luiz Otavio (@llima3000) reported from Merton, EnglandI can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Rachael (@RachaelGreenyer) reported from Kingston upon Thames, EnglandDay three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Julian (@jujuthebowler) reported from Merton, England@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Ali Bateman (@ali_bateman) reported from Richmond, England@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Jonathan Blackmore (@myatt1965) reported from Merton, England@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Ned Kelly (@NedKell99403028) reported from Lambeth, England@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Sarah Louise Browne (@sarahlbrowne) reported from Merton, England@lissielou13 @virginmedia I know!!! Horrible company
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StreetCube (@StreetCube) reported from Kingston upon Thames, England@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Grace Mitchell (@graciegirlracer) reported from Richmond, England@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Crossan (@quietarea1) reported@virginmedia Made a mockery of me kept on hold waiting for a manager for 15 minutes.....closing account.....never use your service again utterly disgraceful I pay you a lot of money and you treat me like this. Used the time on hold to switch to tesco mobile
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ellie (@Ellssxxxx) reported@virginmedia They have said there are no current issues in my area. That is all. When there must be an issue as i have no wifi?
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Russell Allen (@Russell_Allen29) reported@virginmedia internet and TV down again in Gloucestershire GL3 - what is going on ? Losing money trying to work from home ? #virginmediadown
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Socz (@XcSocz) reported@virginmedia I was given nothing just said they would be here today but I’m charged £25 when I’m not in. Really it should be the same back to the customer?
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Suneel Tharimena (@suneeltharimena) reportedWhen I ordered @virginmedia broadband service last month I thought I am getting best service but this is worst service that customers can get. They don’t even know what do they commit on their website. I honestly say I can get much better service in any third world country.
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Matt Stares (@Matt_Stares23) reported@virginmedia Thanks for responding, unfortunately I've tried to raise a complaint 4 times in the last week and got the same results every time. I've checked that link and still nothing logged :-(
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Gary (@Gary02827392) reported@virginmedia Yes all of the issues Slow Internet, no Internet, intermittent Internet Upload download speeds Only to be met with reset the box Your customer service is crap
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Sean Martin (@seanmartin_lib) reported@virginmedia Hi, i have checked the service and no known faults. it just seems that the signal has dropped.
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Michelle Tierney (@Michney) reported@virginmedia Thanks for replying. The short answer is I had an issue with my broadband outside of an area outage, which was acknowledged by 2 phone calls I made to get a tech out. Each time, my appointment was cancelled even though the area outage was closed as resolved.
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Ranho Acido (@RanhoAcido) reported@virginmedia I am afraid this is not working