Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Croydon, City of London, Hammersmith, Paddington, Ashtead, Islington, Newham, Camden Town, Wembley, Merton, Dagenham and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Do you want me to post the whole conversation John? It reflects really badly on your customer service… Happy for the world to see how silly your text service is... completely useless, complete waste of time
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Help me
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
@virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia , We had a full loss of service for days on end of my whole street… So what do you do about that?
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
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(sam)urai
(@sam_l43) reported
from
Hackney, England
@virginmedia hi can you help please? our wifi cuts out basically every night; after around 9PM and there are no advisors to call and the online help is useless
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Trying to get a late payment charge off me is not solving your problem here. Sure, charge me a late payment fee if you h e to but at minimum credit my account with a free month or something ..?!
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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Alison Simmons
(@divaAlison1) reported
from
Lambeth, England
What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice
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Annalisa
(@Annalisalisetta) reported
from
Islington, England
@virginmedia how can I contact your costumer service? The stores are closed and no one answers at costumers number
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nathan
(@nathan18410011) reported
@virginmedia yet again the wifi has gone off this service provider is an absolute shambles! 😡
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Nazmia Jamal
(@houseoflabrys) reported
@virginmedia Yes. Please explain how to get an engineer out the service has been patchy at best and now only works in a single room which is unacceptable. Thank you.
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Ale de Capitani
(@captainale_) reported
Virgin Media is sending an engineer to pick up the old kit today and hasn't provided me with the time he'll turn up, just said "today"??? Do they seriously think I'm gonna stay in all day at an earshot from the doorbell? What planet does their customer service live on?
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ViiGos
(@ViiGos) reported
@virginmedia No! On a one hour call this morning, the broadband had cut out 6 times. When will this issue be resolved in the N4 area?
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PriyaSingh
(@rossh_27) reported
@virginmedia Hi I checked but doesn’t seem to have any outage atleast now. But even now connectivity is very poor and WFH is getting difficult as I kind of lose the connectivity in middle especially while on WebEx meetings. I wish I could show you how is it!
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malik
(@imalik80) reported
@virginmedia 4 days without Internet! Thats not normal . I don't live in country side this is London sw8 . I can't just sit and wait. What do I tell my clients sorry can't attent the meetings Coz I don't have working Internet and that virgin can't fix until the 19th.
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Peregrine Nipsy
(@LadyOliviaFox) reported
I’m sick to death with @virginmedia for the third time in 3 weeks we have zero internet. Our router was replaced on the 31st July and apparently it’s already broken and need to be replaced. This will be our 5th new router from them.
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Wayne
(@WR1782) reported
@virginmedia Hi. The broadband seems fine. Its just the YouTube app that is really laggy and slow :(
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Gee 🖤
(@gee_raven_) reported
@virginmedia will I be reimbursed for the time my WiFi’s been down? It’s been off for about 24 hours now and I’ve had to buy more data to actually be able to do the things I need to
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Elliot Thomas
(@FlexusRex) reported
@lcfcwaggy @virginmedia I’m the le18 area and have been having major net drops for a few months now if I leave the room my router is in and go to the kitchen I drop down to 2 bars of WiFi strength and when we ring all we ever get is work is being done in your area