Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/29/2025 04:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Kensington, Croydon, Coldblow, City of Westminster, Hammersmith, Hackney, Southwark, City of London, Newham, Wandsworth, Southall, Dagenham, Bexleyheath and Ashtead.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • nannynoonoo1 noo noo (@nannynoonoo1) reported from Lambeth, England

    @virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything

  • ricky_heavens Ricky Heavens (@ricky_heavens) reported from Ealing, England

    @virginmedia Still not working. Over 24 hours now and still no tv or WiFi

  • The_Photographr Imran ® (@The_Photographr) reported from Southall, England

    @britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!

  • Dave_Deb Dave Debenham (@Dave_Deb) reported from Eltham, England

    @virginmedia Hi... I've been on the phone to tech support and they have tried to register me with no joy. I was simply told that the system is down and they couldn't help.

  • 20S0mething Sara Sparrow: Handmaid. (@20S0mething) reported from Eltham, England

    @virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.

  • timur_erhan Erhan Timur (@timur_erhan) reported from Islington, England

    If you want to buy from @virginmedia you can instantly talk to someone, contact them to leave and you go through multiple people to leave. Do they not realise the way you treat people on the way out dictates if you ever return. What a waste of my time.

  • NikHunt_ Nik Hunt (@NikHunt_) reported from Paddington, England

    @virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)

  • buttertam80 TamTamm♥ (@buttertam80) reported from Ealing, England

    @virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening

  • ChazRivers Chaz Rivers (@ChazRivers) reported from Bromley, England

    @virginmedia Just says a problem that was fixed at 4PM. It was going full wallop about 30 minutes ago, but then stopped working. When running the connection test it can’t fix it. Thanks.

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia I've tried rebooting as well. The problem persists.

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has

  • heysharron Sharron O'Connell (@heysharron) reported from Hackney, England

    @virginmedia i am your customer want to leave cause shit service tweet back #shit poor don’t care leave you hanging 😩

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"

  • KamalSingh_28 Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England

    @SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!

  • kev_blaker Kevin Blaker (@kev_blaker) reported from Banstead, England

    @virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesHope1990 James Hope (@JamesHope1990) reported

    @virginmedia No! I want to be able to log the complaint in the most comfortable way for myself! Please can you tell me why your online complaints logging system doesn't work? Also why can I not speak to a call centre in the UK?

  • robjbarton Rob Barton (@robjbarton) reported

    @virginmedia Pop up’s are enabled, I’ve cleared cookies and cache. I’ve used different web browsers but still all I’m looking at in the link is the existing customer Virgin webpage. Is there any other way we can communicate with each other? What can I do?

  • kingspoons Ian Morris (@kingspoons) reported

    @virginmedia I click "having trouble" at the bottom, and the only option is to call. And spend 40 minutes on hold, and 20 minutes on the phone only to get nowhere again? What do I do now? How is it this hard to regain access to my emails? And why did you block them in the first place?

  • manutatvamasi Nakkady Prasad (@manutatvamasi) reported

    @MartinSLewis Never had the reason to write to you but —- i an a Virgin Media customer for around 20 years and this July my contract ran out. I was paying on Ave £110 a month. After july i got 2 bills of £162.50 ea and i have a message that it will go up to £180 & move to O2

  • Wezmcn Wes (@Wezmcn) reported

    @virginmedia Says there's a problem in the area which I knew last night so nothing has changed.

  • DLeeMac D Lee Mac 🇬🇧🇯🇲 (@DLeeMac) reported

    I'm sure the virgin media sales team are the worst. Highlights from my latest call: Virgin: Is this Mr *mispronounced surname* Me: yes it's *pronounces it properly* V: hi Mr *mispronounced surname* M: 😡 V: I wanted to know why you have so much Internet and no TV package

  • justajuggler6 Just A Juggler (@justajuggler6) reported

    @virginmedia I take it back - the Twitter team is obv the exception! Thanks for getting back to me and offering to help. My phone call has just been answered after 22 mins on hold, so they're trying to help now. Thanks.

  • toonandout The Scoreboard (@toonandout) reported

    @virginmedia How can I make an official complaint please? I've been passed from pillar to post for 3 days and nobody can even give me an answer.

  • BuNgLe_Ali Bungle (@BuNgLe_Ali) reported

    @richardbranson sort @virginmedia you cheap skate using Philippines call centres so save a few £££ you greedy old man! They dont have a clue what day it is never mind doing anything technical. Worst company to join. Avoid at all costs. Use mobile data! Shocking service

  • chris1892 chrisof1892 (@chris1892) reported

    @PaulNic_Journo @virginmedia @skytv Stay with Sky bud. We had issues with a box in one of the rooms upstairs kept cutting out so got rid. They then removed the sports and HD which we had from the original package. Leaving them in October