Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, City of Westminster, Wandsworth, Bromley, Sutton, Mitcham, Caterham, Purley, Carshalton, and Epsom.

City	Problem Type	Report Time
Southwark	Internet	6 hours ago
Croydon	Internet	10 hours ago
Croydon	E-mail	11 hours ago
Southwark	Internet	13 hours ago
Southwark	Internet	17 hours ago
Southwark	Internet	18 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Jack Robinson (@JackEORobinson) reported 21 seconds ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 23 seconds ago from Blackheath, England

  Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

• 
  Marta (@itsmartamoya) reported 26 seconds ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Deano (@Deano1969) reported 3 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Jane Common (@JaneCommon) reported 8 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 9 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Tinders (@safctinders) reported 9 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Nick Tippett (@nicktippett) reported 15 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  Raynes Park Lib Dems (@RPLibDems) reported 17 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Tim Hyson (@timhyson) reported 30 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 32 minutes ago from Bromley, England

  @virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?

• 
  JamesLee85 (@jameslee_1985) reported 32 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 34 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 36 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Mike Fuller (@ninepine) reported 44 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Nick Tippett (@nicktippett) reported 48 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  JJ Hazan (@HazanJJ) reported 49 minutes ago from Blackheath, England

  @virginmedia Still down in Lewisham SE8 for me

• 
  Nick Tippett (@nicktippett) reported 49 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 55 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  traymca 💙 (@traymca) reported 58 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  † 𝕭𝖗𝖆𝖓𝖉𝖔𝖓 𝕽𝖞𝖆𝖓 𝕭𝖊𝖆𝖚𝖒𝖔𝖓𝖙 † (@Polythane) reported 9 minutes ago

  @VeltisLeEvil @Thatisdiffi You wait, I guess. But with Virgin Media, my internet very rarely goes down, and if it does, I can just go outside and do something else, like go watch some movies. It's never usually out for more than 3 hours

• 
  Mark (@tirpse) reported 10 minutes ago

  @virginmedia every night this week broadbands gone down at the same time. Do a check no issues, check again no issues check again intermittent issues check back in 24 hours. It’s not as if broadband is new, surely you should know what you’re doing by now? Fix it and get reliable!

• 
  VB (@Vincent2455) reported 13 minutes ago

  Received a text from @virginmedia asking me to return an unused device or they will charge me for something I did not request. Made the mistake of calling for address stickers for the return item. Big mistake!! No support! No idea. No stickers. How will this play out in court!!

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 14 minutes ago

  @Girlw0ndr Yep steer clear of @virginmedia. Their broadband is down as we speak!

• 
  Oracle (@biggle1908) reported 14 minutes ago

  Looking for some advice lovely people. For twenty something years I have had broadband from BT and TV from Sky. Sky’s renewal is coming in at over £100 per month and am currently paying £62 for BT which is now painfully slow. I have been looking at Virgin Media for both and this gives me a saving of around £70 per month for much faster broadband. What are people’s experiences with Virgin Media. Thanks in advance.

• 
  Ron Rosenhead (@ronrosenhead) reported 15 minutes ago

  Hey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.

• 
  Paul Turner™ (Personal) (@PaulTurner140) reported 16 minutes ago

  @DrealSMAK @virginmedia Don’t waste your time. They only want you to DM them to keep your complaint from public view.

• 
  dawnieC (@CorkinDawn) reported 18 minutes ago

  @virginmedia I already said i did status check which is estimating 5.08pm fix. My point was text says should be fixed shortly. I dont consider 9hours being shortly. Why does this happen more often now? You are no longer reliable any more 🙁

• 
  TubzNetz (@TubzNetz) reported 18 minutes ago

  @virginmedia smart move switching from analogue to fibre landlines during business hours, causing broadband to reset, what retard in change control approved that in statement of work?

• 
  Adam Golightly (@Adam_Golightly) reported 19 minutes ago

  @virginmedia tactics again charging elderly mother in law £149 a month basic TV pack 1 hour on phone 2 sort tried sort own pack after 17 years with virgin kept on hold for another 30 mins before hanging up and didnt call me back. Disgusting company customer service practices.