Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/10/2026 09:40

February 10: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Poplar, City of London, Kingston upon Thames, Streatham, Hounslow, Newham, Croydon, Barking, Southall, City of Westminster, Greenford, Paddington and Wembley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.

  • HarrisonsDeli Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

  • andyshem Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • Peachey_79 Charlene Peachey (@Peachey_79) reported from Wandsworth, England

    @virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

  • andyshem Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system

  • andyshem Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • K1PPAX Adam (@K1PPAX) reported

    @virginmedia No sound or heat is coming from it. It was fine last night until the issue in our area.

  • robotnikhottake Robotnik (@robotnikhottake) reported

    @virginmedia You made a statement in 2020 on about how you’re out of hub 5s but will be replacing hub4s for 1gig customers if I never rang up I’d never be given the hub I’m supposed to get, you’re scamming customers

  • htcig58 Innes Gray (@htcig58) reported

    @virginmedia 90 minutes and counting waiting on chat, this is not customer service. #VirginMedia #Waiting

  • MehtaDon8 Mehta Don (@MehtaDon8) reported

    @virginmedia my Internet has gone down and I'm currently working from home. Next you do work people's line please can you give PAYING CUSTOMERS at least the courtesy of a notice. Trying to call your offices and just keep going round in circles.

  • prettypinkwitch PrettyPinkWitch Laura (@prettypinkwitch) reported

    @virginmedia And this is why I wanted to make a formal complaint. So please answer my original question and tell me how to do this.

  • annmarh Anne Marie (@annmarh) reported

    @virginmedia No the app is just not working for me despite resetting the password !

  • JennyJacobs13 Jenny Jacobs (@JennyJacobs13) reported

    @virginmedia It just loaded the login page. I logged in, but no survey has loaded.

  • TerhiMG 2023 TerhiMG 🚗🇫🇮 🇺🇦 (@TerhiMG) reported

    @virginmedia You have booked me a technician's appointment at an inconvenient time without consulting me and threatening to charge me £25 if I am not in! Been trying to cancel for last half an hour. Please send me the correct link to CANCEL. Ty

  • Andyyy__M Andy (@Andyyy__M) reported

    @virginmedia It was via web chat on your upgrade page. I’ve done it twice now and it’s still not been added. Terrible service.

  • marcrenton9 marc renton (@marcrenton9) reported

    @virginmedia Who’s Matt ? No, i never got confirmation other than the operator i spoke with saying he had ordered them and it would be an extra £8 a month. Like i said, he didn’t seem to be that knowledgeable and i wasn’t that confidant he had actually placed my order. Marc