Virgin Media Outage Report in Croydon, Greater London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Wembley, Merton, Islington, Dagenham, Kensington, Godstone, Hammersmith, City of London, Hackney, City of Westminster, Newham, Southwark and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| Wembley |
Internet | |
| Merton |
Internet | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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Alison Price
(@alij_price) reported
from
Bromley, England
@virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Jenny Haines
(@Murrony) reported
from
Islington, England
@virginmedia what a terrible customer service experience
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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Alison Price
(@alij_price) reported
from
Bromley, England
Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!
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Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault
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ian
(@IanBorrett) reported
from
Lambeth, England
Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.
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Nesli Shafak
(@NesliShafak) reported
from
Kensington, England
@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Lynn-Smith
(@lynn_smith72) reported
@virginmedia why do you make it so hard to cancel a subscription? Not rhetorical
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kearn.
(@kearnFN) reported
@virginmedia please can you help me I’m getting 50 percent packet loss is your wifi that shocking ?
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FIDΞL
(@FidelUK) reported
@virginmedia I’m sorry but after receiving a text stating the problem had been resolved and being unable to connect until recently and losing my connection again I have very little faith in #VirginMedia’s assessment of the situation. I need the internet for work!
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Jennifer McKenna
(@JenniferFRFC) reported
@virginmedia i am beyond angry with your service. After reporting ongoing probs on Thurs, you visit, confirming known prob in area, but you have now left me with no wifi. A wee bit wifi was better than none, away to sit at neighbour door to use their signal
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chloe
(@chloe66103038) reported
@virginmedia I am as usual on golf trying to get through to the moving team to cancel my virgin tv subscription as I have moved so I’m paying for a service I cannot use ! What was the point of someone texting me if they cannot help ? I’m sick of being stressed
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Maria Aliaga
(@Marialiaga) reported
@virginmedia been waiting over an hour on chat and cannot even connect to anyone on the phone all day. We have moved house and were told today our Internet should be connected. Done troubleshooting and no connection, please help!
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Jo Wadsworth
(@BrightonNewsJo) reported
@virginmedia oh, I'm on hold to them again right now. For the tenth time. Coming up to half an hour now so I guess I've only got another half an hour before someone answers and tells me they can't help. Again.
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Amy Smith
(@amyjanesm) reported
@virginmedia hello? I can’t get through on the customer service number or here it would seem? What do I have to do in order to have some form of communication with you?
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Jack Deamer
(@LLSCoolJ) reported
@virginmedia constant drops of service in Walthamstow - been this way since the start of this month. When are you going to get it fixed? Not good enough
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Jo Wadsworth
(@BrightonNewsJo) reported
@virginmedia That page says there's no issues. It has done since our broadband stopped working last Wednesday