Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/29/2025 16:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Brentford, Hammersmith, Ealing, Newham, Hackney, Leatherhead, Dagenham, Kensington, Croydon, Coldblow, City of Westminster, Southwark, City of London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBrentford Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomEaling Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • JimGiordan Jim Giordan (@JimGiordan) reported from Hackney, England

    Why did I bother with spending 45 mins on hold trying to get help from @virginmedia when one look at twitter told me how to sort it #virginmediadown change your DNS to 8.8.8.8

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @jonathanduffy86 @virginmedia Massive issue

  • jameshirsz James H (@jameshirsz) reported from Croydon, England

    @virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.

  • LisaPursey Lisa Pursey (@LisaPursey) reported from Hackney, England

    @virginmedia is there problem with broadband in the n16 can’t connect to anything at all website checker not working

  • manurequejo500 Boucherie Sanzot (@manurequejo500) reported from Islington, England

    @virginmedia down once again. Data breach confirmed and useless Customer Service line. All fine.

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • M_LCGraca Mariana Graca (@M_LCGraca) reported from Hackney, England

    @virginmedia @EstherdeJ @virginmedia also been down in Hackney East London

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @tomfenn8 @elondems There's a lot @virginmedia does well, particularly on the setup, online configuration and admin sides. But when it goes wrong they fall apart. After 4mnths of this we went @Hyperoptic and never looked back. VM uninterested in my feedback on its failings. As to the street boxes...

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless

  • kayfourbee kylie4bob (@kayfourbee) reported from Hackney, England

    @virginmedia no service in N16, or much of London and the service status page is down. Time to wake up the press team I thihk.

  • harispurs82 Hari Patel (@harispurs82) reported from Hackney, England

    Thank virgin media just received the email. I trust you can sort out the issue without any further problems

  • EuropeanNick EuropeanNick 🇪🇺 (@EuropeanNick) reported from Islington, England

    N4 area Virgin Media internet down #virginmediadown #virginmedia @virginmedia @VirginMediaNews

  • MeLadyFreshness Melanie Nebuchadnezzar-ne$$ Gothic Princess (@MeLadyFreshness) reported from Islington, England

    Brilliant. @virginmedia outage - site not working so can't even check my area for disruptions - and no out-of-hours team on the phone!

  • JimGiordan Jim Giordan (@JimGiordan) reported from Kensington, England

    @virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • Justme_uk David James (@Justme_uk) reported from Islington, England

    @OrionHombre @CaitMurray9 @virginmedia May help if you tell others how to do that

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...

  • JLHayne Jess Hayne (@JLHayne) reported from Islington, England

    @virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chrispylang Chris (@chrispylang) reported from Hackney, England

    @virginmedia hi hope you can help me as i can not find what inneed to ask you on you contact options. I already have virgin media tv and broadband installed in my house but i want to change the position of the connection points or add a room please get back to me

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia Been on the phone for 50 minutes now and keep getting passed back and forth to different departments then she cut me off again. I am not getting the service I pay for. Fix this now or I’m leaving. I also want to complain about your appalling customer service

  • ArsenalNexus not orthodox SalafI Muslim (@ArsenalNexus) reported from Tottenham, England

    @virginmedia hi why my internet has been down since 2 pm can you please advise

  • zcobb Stephen "Coventry" Cobb (@zcobb) reported from Coventry, England

    @virginmedia The service has dropped out several times and is out now. There are no reported outages for our post code and when I run your test it finds no fault. I’m resting on a wired Ethernet connection so it’s not the WiFi.

  • CarolePaton Carole Paton (@CarolePaton) reported from Paisley, Scotland

    @virginmedia Too complicated for a message and Customer Care.......just didn’t.

  • raymondmailey Raymond Mailey (@raymondmailey) reported from Sale, England

    @virginmedia Nothing really. Usually it my phone or my wife’s phone but never your equipment. The same issue happened a few weeks ago and we were told it was a local fault and they were fixing it. Which it did get fixed but yet again it’s not working now.

  • rahim94 Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @virginmedia Nothing on the service status page. Doesn't show the issue

  • rahim94 Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @BFingers36 @Mb3008 @ptdffll @virginmedia Same issue here in Portswood

  • Saints_Mike7167 Saints Mike (@Saints_Mike7167) reported from Southampton, England

    @AllySFC @virginmedia Watching Spurs through WiFi on my laptop absolutely no issue apart from the normal delay

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke