Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/03/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, Hackney, London, Greater London, Poplar, Camden Town, City of Westminster, Croydon, Southall, Paddington, Carshalton, Southwark, Mitcham, Newham and Wembley.

Loading map, please wait...
City Problem Type Report Time
United KingdomTower Hamlets Internet
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHackney Wi-fi
United KingdomHackney Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It keeps going down on all devices now.

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working

  • channa_2012 CD 🌸 (@channa_2012) reported from Hackney, England

    @virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia

  • yiddo71 Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice

  • channa_2012 CD 🌸 (@channa_2012) reported from Hackney, England

    I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia Indeed that is the problem

  • pinski1_ The Fallen (@pinski1_) reported from Sevenoaks, England

    @bohblesku @Worlds6440 @virginmedia @HSBC_UK TBH as awful as they are, they've always been tolerable for me. But once @monzo sort out credit cards, I'll be off like a shot!

  • Timothy_Hughes Tim Hughes 提姆·休斯 (@Timothy_Hughes) reported from Richmond, England

    @virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!

  • wilderfulford Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • potentialprodz potentialproductionzmusic (@potentialprodz) reported from Hackney, England

    7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay

  • channa_2012 CD 🌸 (@channa_2012) reported from Hackney, England

    @funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DrConsnow Dr.Cons (@DrConsnow) reported

    It’s really disappointing that @virginmedia does not even attempt to inform their customers for two days of broadband outage. We have no internet for the last two days and no idea what’s going on.

  • quigley_mick Mick 17/21worldclass (@quigley_mick) reported

    Anybody having virgin media problems tonight

  • kevin_webb184 kevin webb (@kevin_webb184) reported

    @virginmedia Hi.. I called Tues and was advised that I would receive the email in 48 hrs. No email and no the activation button in the app is not there... what I have got is another £5 charge for having the premium netflix which still isnt working... #skytv help me!

  • Will_Little9 Will (@Will_Little9) reported

    @gilly7982 @SkyUK Virgin media were the same and not giving much information out, the only time anyone was given information from them was when it was fixed which was 11 hours after it went down

  • stanleygreen_19 Diggers (@stanleygreen_19) reported

    @virginmedia why does love island cut off recording before finishing the programme? I never get to see the end of any episode

  • Vickiefyfe Vickie tatum (@Vickiefyfe) reported

    @virginmedia is the an online problem as I've been trying to sign in yesterday and today but it won't let me

  • MiloTheDaxie The Three Amigos (@MiloTheDaxie) reported

    @virginmedia Hello! So received a letter saying as I’m out of contract you are RAISING my bill by over £10 after already raising my bill in APRIL! this has never been the case in previous years and I’ve been with you for over 14 years only to be treated worse than new customers!

  • thegloves1878 Ryan McFarlane (@thegloves1878) reported

    @virginmedia You have wrongly billed me now for 3 of the last 4 months. I have called four times and submitted an online complaint where I was told the problem is fixed. I have also just noticed that no refunds were made after that response. How do I escalate above a complaint?

  • NeilH013 Neil Hunt (@NeilH013) reported

    @virginmedia Unfortunately no success on whatsapp. VM need to think about accessibility issues for the elderly and disabled it's just far too hard getting things sorted. Too many bots/recorded messages with fixed options. It would be far quicker to do things the old way by post.

  • CTSNcfc Chris (@CTSNcfc) reported

    Virgin media broadband going down again. Warra surprise.