Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Hackney, Camden Town, Southall, Newham, Wembley, Ealing, Islington, City of Westminster, City of London, Southwark, Coulsdon and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| Mitcham |
Internet | |
| Hackney |
Wi-fi | |
| Camden Town |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oliver Johnston
(@OSSJohnston) reported
@virginmedia Thanks for the link, I’ll use it. FWIW, I’ve spoken to another of your CS reps and apparently my account says I can’t get services from VM at my address. Odd, I’ve had VM for the past 9 years here and you’ve never missed a months billing to date so far… #Shambles
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ceedoubleu
(@ceedoubleu) reported
@virginmedia are increasing my bill by £33 a month. I'm so annoyed and I can't get through to cancel the contract. I'll try again tomorrow. Sky here I come!
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Kelham Island Books & Music
(@KIbooksandmusic) reported
@virginmedia OK, but I can’t put into words that aren’t offensive what I think of Virgin as a company and it’s customer service procedures in particular. Goodbye.
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Andy Scherer
(@AndyScherer66) reported
@virginmedia Yet again checked everything, spoke to your advisers whom said it was rectified but no, speed test telling me 26up and 10 down. Again I ask you if you are happy for me to accept this then I will be cancelling my contract.
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Steph Drinkwater
(@StephDrinkwater) reported
@virginmedia We've been waiting for broadband since November, awaiting @kiergroup to fix a blockage. Bored of phoning customer services and told to 'just wait a month', endless empty promises. 2 of us are WFH 24/7 using mobile data, someone please sort it.
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Tom
(@jaggertime) reported
@virginmedia Got hung up on trying to get hold of someone. Just want to leave virgin media now after this appalling service and inability to provide a good product. But am told I will have to pay to leave my contract unless an engineer comes round to check the fault... they have before..
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Tom
(@jaggertime) reported
@virginmedia Was supposed to be in to diagnose/fix an ongoing problem. Never rang my phone, text service just said he was due. Engineer claimed he tried to call but i got no missed call. Rang customer services and they said engineer would ring within an hour, they didn't.
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c0mpLeX
(@c0mpLeX_CsGo_) reported
@virginmedia Your own website doesn’t have a clue it’s not been on all day and it’s telling me here it should all be working Ik ur just an admin but your company’s an absolute piece of **** honestly we’ll be leaving soon anyways so see thi
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Izkhan
(@IZKhaan) reported
@virginmedia Hopefully, yes this time.But as a customer, it leaves a bad taste, quite frustrating experience, broken processes, wastage of time, and unnecessary and avoidable cost.
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Alun Ponting ♻️
(@AlunPonting) reported
@virginmedia 4th Feb I called VM to renegotiate/ give 30 days notice; same evening VM agent disconnected us. 10+ hrs on phone to VM that weekend to get reinstated by Monday...only to be told this week we'd been put on a new contract without discussion or agreement taking place #slammed #awful