Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/09/2026 20:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Wembley, Southwark, Dagenham, Camden Town, Croydon, Hackney, City of London, Islington, Tower Hamlets, Sutton, Newham and Poplar.

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City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomWembley Total Blackout
United KingdomLondon Wi-fi
United KingdomSouthwark Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.

  • RMotti Ricardo Motti (@RMotti) reported from Richmond, England

    @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • charlie_morrow Charlie Morrow (@charlie_morrow) reported from Lambeth, England

    @virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • greg9rovers Greg Wallace (@greg9rovers) reported

    Surprise, surprise, no internet again from @bt_uk . You guys are a special kind of **** service. It's getting beyond the joke now, and nobody seems to care. The sooner I cancel this "contract" the better. Hello me @virginmedia you're my only hope

  • stephen_b1979 Stephen Bell (@stephen_b1979) reported

    @virginmedia Intermittent signal on tv box for almost a week. The virgin site acknowledges their own fault and each day says it will be fixed by the next, but it never is. A rep from virgin also assured me of the same. I now want rid.

  • Hoq6ix XVN (@Hoq6ix) reported

    @virginmedia @SouthamptonFC Fix ur WiFi

  • MrDecen17228904 pat (@MrDecen17228904) reported

    @virginmedia what is happening to your remote login?

  • PaulMcC17 Paul McC (@PaulMcC17) reported

    @virginmedia more money varying from £10/month more to £40/month more. No consistency or anyone looking at previous conversations. Your customer service is so broken!

  • xATL4Sx ATLAS (@xATL4Sx) reported

    @virginmedia I am not one happy customer I got in contact to say that I was looking to leave, your advisor said that she could do me a deal but after 4 calls later with only 1 successful answer just to be told that they can’t help!!

  • nathanhogan21 nathanhogan (@nathanhogan21) reported

    @clairewoods93 @virginmedia Annoys me too, every year they do this and it's never sorted and they don't seem to care how many complain

  • MetamorfosisHQ Metamorfosis | Design & Digital Marketing (@MetamorfosisHQ) reported

    @virginmedia Wi-Fi only as far as I can tell. Apparently the ONLY solution is for me to pay extra every month for pods… why should I pay extra to make the service I pay for already, work? It’s never been a reliable connection and horrendous reach from the start - your engineer made it worse!

  • Markhelphim Mark (@Markhelphim) reported

    @virginmedia Weekly update for the @virginmedia team on how to contact the Area Field Managers for the poor installation, use the phone, email, twitter,WhatsApp or even go higher. Still waiting as usual.

  • downonmyuppers Hazel Powlesland (@downonmyuppers) reported

    @virginmedia @SouthamptonFC @KWPeters my man of this season. Love all Internet comments,had issues for 2 years now seem to be sorted. What I loved the experts on the phone from abroad said it was my router, or me doing wrong. Finally found -an error with cable outside communicating to inside box!