Virgin Media Outage Report in Croydon, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Orpington, Southwark, Islington, Hammersmith, Croydon, City of Westminster, Hounslow, Bromley, Mitcham, Newham, City of London, Poplar and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| Orpington |
TV | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia I have waited two days for someone to contact me, regarding a broadband problem and all I get is a automated reply telling me someone will get back to me. Unacceptable virgin media. I am not happy.
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@virginmedia for the last few days our internet and signal has been very poor, when I go onto the website to check the status it says it is unavailable, could you look into this please, Se207xn area
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Lisa Ward
(@LisaWardComms) reported
from
Kingston upon Thames, England
1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia Still waiting for someone to contact me regarding my query after four days and 3 requests for help. Do you think this is acceptable customer service?
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ジェイ (Jay D)
(@ChaosInCalm) reported
from
Merton, England
@virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!
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Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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Andrew Sanigar
(@AndrewSanigar) reported
from
Hackney, England
Which idiot at @virginmedia thought it was a good idea to take most of North London’s broadband down and to schedule upgrade and maintenance work to start at 9.30 a.m. on a weekday morning when thousands of people are WFH? That’s ridiculous.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia have you got an email address for an actual human being we can contact about your terrible service?
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William
(@wpcastile) reported
from
Paddington, England
@jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GabeFontaine
(@GabeFontaine) reported
When @virginmedia ruin your day with their diabolical internet 😭 only been waiting for horizon forbidden west for the last 4 years and now downloading takes 10+ hours 😢🥴 worst internet provider on the planet 🤬 #sendhelp
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Julie Delderfield 💙
(@jucleary) reported
To anyone considering switching to @virginmedia don’t bother, shocking connection from the start & intermittent service for weeks, compensation only kicks in after 48hrs & then told we have a price increase…now been told I can’t leave as I missed the deadline 🤬 - #conartist
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Dylan Davidson 🏳️🌈
(@DylanDavidson2) reported
@virginmedia can you advise what customers are being invited to try the Hub 5? I’m a 1GB customer but haven’t had an invite and thought I might
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shannon
(@rmjfletcher) reported
not virgin media casually messaging us that their service will be out next thurs like I’m not wfh :)
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Sensational Virgil (Aaron)
(@virgil4dijk) reported
Virgin media wifi is genuinely so ****. Been constantly going off since just before Xmas. Trying to work from home is such a ******* shore man.
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DJ Stuntz
(@djstuntz) reported
@virginmedia problems in basildon SS15 no WiFi or TV friends are confirming the same problems at their house this morning it has been down since 10 11 last night any update on what's going on?
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Kimbeyt
(@kimbeyt) reported
@virginmedia are here connection problems in the sn6 area?
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keith derrington (ReKre8)
(@keithlfc8) reported
@virginmedia hi my wifi/internet keeps going off every night at midnight. It says there are no issues with it but clearly there are. 🙈
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Sarah
(@Sarah_Venners) reported
Hi @virginmedia I’ve been waiting for someone to contact me via WhatsApp to cancel a contract since 11am this morning?! Starting to think you’re avoiding replying as it’s a cancellation! Joke of a company
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Peter Heaney
(@PeteTong79) reported
Huge huge thanks to @virginmedia for phoning me about a non existent problem at 8am on a Saturday morning. Cheers.