Virgin Media Outage Report in Croydon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hammersmith, Ashtead, Southwark, Hackney, Wandsworth, Camden Town, Kingston upon Thames, Croydon, Islington, Hounslow, Ealing, Tower Hamlets and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ashtead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Caroline Meaby
(@carolinemeaby) reported
from
Stratford, England
@virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robman827
(@robman827) reported
@virginmedia I'm looking to renew, so when would the best time to phone for a good deal? I rang reception try and was quoted £25 more than I'm already paying for the same service. This is why I'm looking round for other deals as I dont feel valued despite being a customer for many years.
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Papangelo
(@PapaRedFox) reported
@virginmedia What has happened to your customer service? This is abysmal. My phone is broken and trying to get it repaired is the most painful experience dealing with a company I can remember
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OrganisedPauper
(@OrganisedPauper) reported
@virginmedia Your text and messaging service is not dealing with faults. It says call 150 from my Virgin Media phone that also doesn't work!! You forced my phone change over and now I have no internet, no phone and soon no mobile data. Something's gone wrong with the installation
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paddislife
(@paddislife) reported
@virginmedia @virginmedia Hi RA, Unfortunately no I’ve only got broadband package (no landline 📞 to call for for free) and only have pay as you go with low credit (for SMS only & WIFI call/WhatsApp). Would it be possible to get the support team contact me on here by DM or by email? Thanks
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Greg Scholes
(@gscholes3) reported
@virginmedia It’s @Kyledonlan who needs help. I left virgin ages ago
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sean fitzpatrick
(@seanfitzy01) reported
@virginmedia not sure if your staff in call centre purposely lie to re contract you or really don't know what there saying and the @o2 customer service is just as bad...oh well email sent to @LutzSchueler to cancal the SIM and virgin media deal..no doubt it will be passed down
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Mary McNulty
(@McMaystay23) reported
@virginmedia Was told a manager would call me back within 48 hours- still waiting 1 month later. Now I get a reply email regarding “my complaint”. I use this term very loosely as the reply mentioned nothing about my complaint
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Papangelo
(@PapaRedFox) reported
@virginmedia Sorry. That doesn't work with my job. Are you able to make me an appointment for an Engineer please?
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Clare Lally
(@Clare_Lally) reported
Not @virginmedia calling us less than 24 hours before moving our internet to new address to say they will be leaving us without internet for three weeks (and charging!)... never ever use them, the service has been horrendous.
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Corrupted_Tree
(@Corrupted_Tree) reported
I must say that @virginmedia has the worst customer service experience i have ever witnessed. They are an absolute joke with no compassion or understanding. Lying to customers and causing real frustration and ager. DONT EVER USE THEM!