Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR2 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Hackney, Northolt, Hammersmith, Fulham, Hounslow, Ealing, Islington, Croydon, Southall, Southwark, City of London, Barking and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| City of Westminster |
Total Blackout | |
| Hackney |
Total Blackout | |
| Northolt |
Internet | |
| Northolt |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Heather Bower
(@Hebsie) reported
from
Camden Town, England
@johnnyjimbob @LeftieK13 @RLong_Bailey Repairs still come under the heading of infrastructure, also upgrades. Don’t really care who owns Virgin media now, the point was excess profits go to shareholders, not to improving service. I remember when post office, rail and energy all nationalised. Not a crazy ****** system.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Mr P
(@adrian_pennelli) reported
from
Hackney, England
Ah well. So it will be good riddence to @EE at the end of my contract and hello to @virginmedia and @Virgin as they have been excellent dealing with my wife's issues unlike you lot. Dreadful service from @EE where the customer is taken for granted. #poorservice #poorcustomercare
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Steve Farrell
(@stevefarrell16) reported
from
Poplar, England
Hi @virginmedia - your team turned up on Monday, couldn’t do the job so said they would be back today; 2pm and still no sign having been promised “we’ll be done by 3”. Really unacceptable & no help.
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martyn Page
(@dcfc1968) reported
@virginmedia So last two questions..... 1. what was the point of you even tweeting to me in the first place? 2. what your job if you cannot offer any help, call a customer..... Sort it out @LutzSchueler - not that you ever will! #crapservice
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Hassan Gohar
(@HassanG31957078) reported
@virginmedia They wanted personal information which wasn’t acceptable from my perspective given 1) I have no idea who they are and 2) no idea what the request is in relation to 3) I don’t think there are any account issues with you. If there was, I would happily resolve them
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Cheyne Stoking
(@StokingCheyne) reported
@virginmedia @Nataleela77 I look forward to a couple of days service before it goes down again.
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Martyn Page
(@dcfc1968) reported
@virginmedia lets log a complaint with you now then please.
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Cheyne Stoking
(@StokingCheyne) reported
@virginmedia The door is literally hanging off the box, it is at ground level on a busy street between 2 schools. It has been broken for months. All engineers have stated it's too small anyway. Cancellations in double figures very soon, people are just working out who's the best alternative.
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Elizabeth Mawer
(@elizabeth_mawer) reported
@virginmedia why is our internet down and when will service resume?
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Emma Prendergast
(@EmmaPrendergas2) reported
@virginmedia I was just trying to confirm that my service was not going to be disconnected this week as my move date has changed, but the new date had not been confirmed, but your agent decided they needed to contact the current owner of the property. I was asking about my services at my c
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Connis
(@CConnis) reported
@virginmedia After cancelling a contract due to your complete incompetence you are still sending people to my address to carry out work. STOP IT! Your SMS service is crap and doesn’t deliver, you don’t answer your phones and when you do your staff don’t know what they are doing
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Michelle Hogan
(@michelleh1710) reported
@virginmedia So somebody else who won't help, thanks for nothing
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Phil Bates
(@b8sey82) reported
@virginmedia You've never rung me in the 9 years I've been with Virgin Media but now I've cancelled you ring me 8 times a day ?! I'll just block the number after the way I was treated on the phone when someone finally spoke to me then put the phone down on me !