Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Barking, Southall, Hounslow, City of Westminster, Greenford, Paddington, Wembley, Poplar, Welling, Islington, Orpington and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shehbaz Pathan
(@SKPathan79) reported
@virginmedia @virginhelp I asked countless times for a booster. Never got one so invested in my own. Now the internet keeps dropping out. I’ve been with you 6 weeks and this is just crap. Can’t even phone anyone to talk to them
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Random NI
(@randomNI) reported
@katy52kt @virginmedia What a sham! We often have issues with @virginmedia what's taking the other suppliers so long to compete!? They would take all their customers!
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JUSTINE IRISH
(@JustineEirish) reported
@virginmedia As bad, and trying to actually speak to someone is driving us insane!!
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
.@MartinSLewis are there any rules around Virgin Media offering different discounted broadband contracts to customers? Both my brothers have got their contract down to £25pm yet mine was negotiated to £32pm. VM said they couldn't offer me a bigger discount than that. Unfair.
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DÃŽŽ™ 💮
(@DAZGUETTA) reported
@virginmedia please sort your internet net out because its absolutely dog **** I’d becoming a joke now
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MikeH
(@pokeymike) reported
@virginmedia I ordered an upgraded package online two weeks ago but I've still not bad any response. Any idea what is going on?
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Peter Quigley
(@QuigleyPeter) reported
@nichola_daly @virginmedia Shocking service, not only have they disrupted our estate for three months, everyone who has been sold on their bs, at the door has 59% worst coverage than previous supplier. Shocking customer service. It was the talk of our community group
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The Rat King
(@TheRatKing_RL) reported
@Taurusite fam he's right! virgin media are the worst
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🥔𝕋𝕒𝕥𝕨𝕤🥔
(@shmemz_emz) reported
@virginmedia ... I upgraded my Fibre Option from 100mb to 500mb ... since the upgrade my internet speeds are worse 🙃 pls send help 😬
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Mandi
(@amanda_wade) reported
@virginmedia No I haven’t.. my convection problems are unresolved.. I’m looking into changing my broadband this is such a bad service I understand your under staffed all companies are but 3 hours on hold