Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/13/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Newham, Hackney, Camden Town, Croydon, Hammersmith, Islington, City of London, Wembley, Merton, Dagenham, Kensington, Godstone and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomSouthwark Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • tonycelebrity tony pickering (@tonycelebrity) reported from Camberwell, England

    @virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

  • DaveMauger Dave Mauger (@DaveMauger) reported from Wandsworth, England

    @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

  • Nicolanoodle Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • edward_baran Edward Baran (@edward_baran) reported from Poplar, England

    @LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Poplar, England

    @alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing

  • jeverington James Everington (@jeverington) reported from Camden Town, England

    @pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    @pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

  • YenSanford Yen Sanford (@YenSanford) reported from Bexleyheath, England

    @emloue @virginmedia @virginmedia contacted me and we went through some trouble shooting guides. Fortunately, as well, I have two tech savvy brothers who helped and sorted it, updated and all. We managed to fix between us all. 👍🏼

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • JBazzler Jack Barry (@JBazzler) reported from Lambeth, England

    My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

  • edward_baran Edward Baran (@edward_baran) reported from Poplar, England

    @KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • jdaukes Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

  • edward_baran Edward Baran (@edward_baran) reported from Poplar, England

    @KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down

  • deborah_bonetti Deborah Bonetti (@deborah_bonetti) reported from Kensington, England

    @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DevineNFT Devine.eth (@DevineNFT) reported

    @DaveTiber @virginmedia Mines gone down as well😔

  • neillgatley Neillgatley (@neillgatley) reported

    @sniffpetrol @virginmedia Come on vorgin media, stop all of the chummy efforts to befriend a customer and treat them like a customer. Be specific about when you will do the thing that has already been paid for. Richard needs the internet, he has enough friends on twitter OTSOT

  • DomasMusic Domas (@DomasMusic) reported

    I have been a loyal @virginmedia customer for 2.5 years, which for the last 18 months I was on 350mg plan for £35pm. This is £3 more than what they sign up new customers today at £32pm. My contract has ended so I was billed £60 a couple of times.

  • broadyflat4 Broady (@broadyflat4) reported

    @sniffpetrol @virginmedia So their customer service, service doesn't work either. That's at least consistency throughout the business an all that?

  • GosieRibson gOsIe RiBsOn 🦁 (@GosieRibson) reported

    @virginmedia have been trying to move our plan to our new flat for the last two months and still nothing (can’t get anywhere by calling regularly) - please can someone help

  • DomasMusic Domas (@DomasMusic) reported

    Shocked at @virginmedia - huge disrespect for loyal customers. Manipulative and abusive techniques in trying to make people pay more for basic broadband!!! I have been loyal customer for 2.5 years. Be aware and stay away. Read the thread below for full story...

  • jay_w10 Jamie welch (@jay_w10) reported

    @virginmedia Can I not get someone to call me. I rang customer service today and got cut off. Didn’t even bother calling me back.

  • AHydes2 Turbodome 169 (@AHydes2) reported

    Thanks to the engineers from @VodafoneUK who installed our new broadband via the @CityFibre network. A very neat install and super fast broadband ready to go. @virginmedia router disconnected and ready to be returned once they reply to my letter cancelling my service :)

  • ICE_Br3aker Ian Muller (@ICE_Br3aker) reported

    @sniffpetrol @virginmedia AI has a long way to go. Darwin Award for VM. More Artificial Idiot (deliberate non posting of Emoji as a sign off)

  • atm0spheric Eddy Ventolera (@atm0spheric) reported

    @SariellaForever if your internet comes from @virginmedia and their line is down they will struggle with a virtual meeting.