Virgin Media service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, City of London, Hackney, Ashtead, Wembley, and Camden Town.

City	Problem Type	Report Time
London	Total Blackout	4 hours ago
Hammersmith	Internet	4 hours ago
London	Internet	5 hours ago
Croydon	Total Blackout	7 hours ago
London	Internet	8 hours ago
Hammersmith	Internet	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Tony Way - Bloke off the telly (+Films) (@tonypaulway) reported 6 minutes ago from Hackney, England

  @profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.

• 
  Wozza (@DWozza) reported 8 minutes ago from Merton, England

  @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

• 
  ♻Michael J Keane ♻ (@KeaneMJ) reported 10 minutes ago from Lambeth, England

  @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

• 
  Jack Faulkner (@jackjfaulkner) reported 11 minutes ago from Hounslow, England

  @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

• 
  Jordan Cunningham (@JCunninghamUK) reported 12 minutes ago from London, England

  @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

• 
  Majid Ravandi (@majrav) reported 19 minutes ago from City of London, England

  @virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.

• 
  sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported 21 minutes ago from London, England

  In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

• 
  Scott Brindley (@scottyboy1973) reported 27 minutes ago from Poplar, England

  @BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice

• 
  Will Rostron (@willrostron) reported 27 minutes ago from Merton, England

  @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

• 
  Mat Carey (@UKmatC) reported 28 minutes ago from City of London, England

  Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

• 
  Bronwyn MacDonald (@BronBron283) reported 36 minutes ago from Merton, England

  @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

• 
  Margareta Dovgal (@Margare7a) reported 37 minutes ago from Hammersmith, England

  Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

• 
  brazen productions- jules hussey (@brazenprods) reported 38 minutes ago from Camberwell, England

  And although operative insists there is no local issue, 5 people in my street have no @virginmedia

• 
  Mate Parlov (@BenAlderweireld) reported 40 minutes ago from London, England

  @virginmedia omds can you sort out your ‘service’

• 
  Elif Nur Karlidag (@elifnur) reported 41 minutes ago from Camden Town, England

  @virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav

• 
  Scott Brindley (@scottyboy1973) reported 44 minutes ago from Stratford, England

  @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

• 
  Tricky (@trickyvondickie) reported 44 minutes ago from Kensington, England

  @virginmedia trying your text service now

• 
  Will Rostron (@willrostron) reported 49 minutes ago from Merton, England

  @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

• 
  Elif Nur Karlidag (@elifnur) reported 53 minutes ago from Camden Town, England

  @virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.

• 
  Elif Nur Karlidag (@elifnur) reported 57 minutes ago from Camden Town, England

  @virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jay Redmond (@jayreddo2092) reported 46 seconds ago

  @virginmedia But they’ve never called me, hence the reason I’m calling. I’m fed up now and will be taking this further as I’m constantly being promised things by virgin and you me colleagues are incapable of doing anything

• 
  Jay Redmond (@jayreddo2092) reported 2 minutes ago

  @virginmedia No, as I haven’t been given any reference number from them. They took my number and said they will call me. I didn’t log a complaint online it was through the customer service department.

• 
  llawnroc (@llawnroc) reported 4 minutes ago

  Am loving @virginmedia....NOT. Phoned to cancel, got offered £7 off my current contract, I informed the call centre I was going to cancel. Got told to hold so I could be put through to disconnections, guess what got cut off instead. Go to love the customer service!

• 
  Fox (@foxxSHR) reported 5 minutes ago

  @virginmedia Unfortunately I've called them twice and have got no information. Thanks for your help anyway, I'll wait on an email I guess

• 
  Claire Johnson (@Claire_Johnsonx) reported 6 minutes ago

  @virginmedia It says no issues but I’ve not been able to access emails since 12pm today either, that’s just loading and then saying error. The TV’s in the house aren’t picking up the internet and anything I go on like twitter or Facebook has problems with loading

• 
  Carina Sandells (@CarinaSandells) reported 6 minutes ago

  @virginmedia Thats the 3rd number I’ve been given on this thread which one will get me to who I need to speak to. Also no one has been able to help me sort the dongle out that was give to close the gap I’m behind frustrated.

• 
  Dullboy (@Dullard101) reported 7 minutes ago

  @virginmedia Hi. This doesn't help. The email says April 24 yet speaking on chat and on phone I'm told my bill will go up in spring 23. Can you confirm which. Your support team don't seem to have a clue. Did you see the email photos I sent?

• 
  Bethany May Dutton (@BethanyMDutton) reported 10 minutes ago

  @virginmedia It’s every time I call you. I literally dread it. We want to cancel, we’re at the end of our contract the end of March and just trying to give our 30 days notice.

• 
  Laura Hinds ☾ (@_laurahinds) reported 12 minutes ago

  @virginmedia Yep, you’ve had a technician out all day. I appreciate things happen but your site said it would be fixed by 3pm. I waited the six hours and I’m still having problems now, which are now going to be fixed by 2am and no other communication? Its cost me a whole day of work

• 
  Fox (@foxxSHR) reported 14 minutes ago

  @virginmedia The whatsapp agent said it was due to a fault in my area, which I don't think there was. Unfortunately I wasn't given any timeframe or reason for the warehouse issue with the installation team agent