Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, City of Westminster, Wandsworth, Bromley, Mitcham, Epsom, Beckenham, Westminster Abbey, Caterham, and Lewisham.

City	Problem Type	Report Time
Southwark	Internet	12 minutes ago
Southwark	Internet	8 hours ago
Southwark	Total Blackout	8 hours ago
Southwark	Internet	12 hours ago
Croydon	Internet	15 hours ago
City of Westminster	Total Blackout	20 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 3 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Tinders (@safctinders) reported 15 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  anne hill (@gorgeousuk) reported 15 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 16 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Baz, Wacky worm! (@mobiusb2) reported 19 minutes ago from Lambeth, England

  @virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 24 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Mike Fuller (@ninepine) reported 28 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Marta (@itsmartamoya) reported 28 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Baltazarka (@MiaZagica) reported 29 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Mike Fuller (@ninepine) reported 36 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Philip 🦅 (@Phil_Swallow) reported 37 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Mark (@markrhorney) reported 43 minutes ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  Rana Rahman (@ranaraptor) reported 45 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Kay Bak (@kaybaka) reported 46 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  DJ MRT (@DJMRT) reported 50 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Philip 🦅 (@Phil_Swallow) reported 51 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Mrs R (@KateRenton) reported 54 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  marksonofjohn (@marksonofjohn) reported 57 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  J (@not_on_fire) reported 57 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Declan Higgins ☘ (@declan1968) reported 59 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HRCastle (@hrcastle) reported 8 minutes ago

  @virginmedia Is there an issue in the BH21 area? Been having issues all week, and impossible to actually speak to a human.

• 
  MARV (@marv33067105) reported 8 minutes ago

  @astortate @virginmedia @EE Unfortunately most companies are doing this … try speaking to human at Evri!! .. and they the nerve to call this ‘Customer Service’

• 
  Mike Fuller (@ninepine) reported 8 minutes ago

  @virginmedia Apology accepted but your data is clearly bad and your systems faulty if you have to rely on assumptions not truth. Sadly symptomatic of @virginmedia - @ICOnews should investigate. When your systems also wrongly say I haven't paid my bill in full it's systemic not unusual.😡

• 
  Celtic Steph (@Celtic_steph67) reported 8 minutes ago

  @virginmedia have got to be the worst company on planet earth for customer service. You are just absolutely clueless and the left hand has absolutely no idea what the right hand is doing. Embarrassing. TV and Broadband on and off for over a week now. 🤡🤡🤡🤡

• 
  Adam Jacobi (@MrJacobi) reported 9 minutes ago

  @virginmedia is there an outage in GU16 right now?

• 
  roo64 (@ianrooney48) reported 9 minutes ago

  @virginmedia My tv picture is distorted and pixelled. Been gradually getting worse since yesterday. Many of us in the M43 Manchester area having the same problem.

• 
  Tracy (@Tracy15558923) reported 20 minutes ago

  @JaneVCarroll @virginmedia I agree Jane weve been with Virgin Media years always had good customer service always helpful when you ring them too

• 
  Toodice (@Toodice) reported 20 minutes ago

  @virginmedia Our broadband, TV, and telephone have all been down since 7PM yesterday. You keep pushing the fix time forward - now apparently 10AM tomorrow. How many more times are you going to push the time forward? It's absolutely ruined the weekend.

• 
  Lee (@leemanchester05) reported 21 minutes ago

  @virginmedia Internet has been down for a few hours in Salford, hope it’s getting fixed soon!!

• 
  Kirsty ✨ (@Kirsty__x3) reported 22 minutes ago

  @virginmedia I have done this, it says there is no issues in my area, Iv restarted several times, checked everything is connected and still not working