Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/05/2025 00:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Islington, London, City of Westminster, Hammersmith, Camden Town, Southwark, Croydon, Newham, Wembley, Orpington, Ealing, Southall, Richmond and City of London.

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City Problem Type Report Time
United KingdomHackney Total Blackout
United KingdomHackney TV
United KingdomIslington Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • M_LCGraca Mariana Graca (@M_LCGraca) reported from Hackney, England

    @virginmedia @EstherdeJ @virginmedia also been down in Hackney East London

  • Justme_uk David James (@Justme_uk) reported from Islington, England

    @OrionHombre @CaitMurray9 @virginmedia May help if you tell others how to do that

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @jonathanduffy86 @virginmedia Massive issue

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • EuropeanNick EuropeanNick 🇪🇺 (@EuropeanNick) reported from Islington, England

    N4 area Virgin Media internet down #virginmediadown #virginmedia @virginmedia @VirginMediaNews

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @tomfenn8 @elondems There's a lot @virginmedia does well, particularly on the setup, online configuration and admin sides. But when it goes wrong they fall apart. After 4mnths of this we went @Hyperoptic and never looked back. VM uninterested in my feedback on its failings. As to the street boxes...

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • jameshirsz James H (@jameshirsz) reported from Croydon, England

    @virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.

  • harispurs82 Hari Patel (@harispurs82) reported from Hackney, England

    Thank virgin media just received the email. I trust you can sort out the issue without any further problems

  • JimGiordan Jim Giordan (@JimGiordan) reported from Kensington, England

    @virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers

  • JLHayne Jess Hayne (@JLHayne) reported from Islington, England

    @virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.

  • manurequejo500 Boucherie Sanzot (@manurequejo500) reported from Islington, England

    @virginmedia down once again. Data breach confirmed and useless Customer Service line. All fine.

  • kayfourbee kylie4bob (@kayfourbee) reported from Hackney, England

    @virginmedia no service in N16, or much of London and the service status page is down. Time to wake up the press team I thihk.

  • LisaPursey Lisa Pursey (@LisaPursey) reported from Hackney, England

    @virginmedia is there problem with broadband in the n16 can’t connect to anything at all website checker not working

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless

  • JimGiordan Jim Giordan (@JimGiordan) reported from Hackney, England

    Why did I bother with spending 45 mins on hold trying to get help from @virginmedia when one look at twitter told me how to sort it #virginmediadown change your DNS to 8.8.8.8

  • MeLadyFreshness Melanie Nebuchadnezzar-ne$$ Gothic Princess (@MeLadyFreshness) reported from Islington, England

    Brilliant. @virginmedia outage - site not working so can't even check my area for disruptions - and no out-of-hours team on the phone!

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PrettyPolley Helen Polley (@PrettyPolley) reported

    @virginmedia This is my whole point. I couldn't get through to anyone who could or would cancel my account. There are no notes because I couldn't get that far.

  • Brucie1986 Anthony Bruce (@Brucie1986) reported

    If I don't receive a call from anyone at @virginmedia today then my previous service provider @SkyUK have offered me a great deal to return and I'll be taking them up on it and will advise anyone thinking of using you in the future to think twice! Terrible customer service.

  • EugenesDIYDen Eugene Brennan (@EugenesDIYDen) reported

    @VirginMediaIE @EmmaP46714206 @virginmedia No, because I need to connect to my TV. I don't have HDMI connectivity on mobile devices and casting is slow and laggy.

  • JoshuafrancisH joshuafrancishughes (@JoshuafrancisH) reported

    @virginmedia you service is atrocious cant go a couple weeks without your service being down or having issues and you have a check to charge £120 and then put the price up 🤬🤬

  • PrettyPolley Helen Polley (@PrettyPolley) reported

    @virginmedia It was so easy to sign up as a customer online. I didn't have to speak to one person. Now I needed to leave, I had to speak to dozens of people, and resort to social media and tagging your CEO to get somewhere. I worked CS for years, I cannot imagine providing the service you do.

  • EugenesDIYDen Eugene Brennan (@EugenesDIYDen) reported

    @VirginMediaIE @EmmaP46714206 @virginmedia I did but it didn't resolve the problem.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia Please can you tell me how you can help me, without actually knowing names, addresses and post codes, details of which it would be foolish to share online.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia It's not a new sale. It's an adjustment to an existing sale. it's disappointing that your company doesn't have the dexterity to make a minor adjustment to the package, given that it claims to be a flexible, customer-centric world class communicator.

  • SharonM25518475 Sharon MacDonald (@SharonM25518475) reported

    @virginmedia is there a problem in the Falkirk area?

  • Jas5ii Jassi Singh Panesar (@Jas5ii) reported

    @virginmedia Hi BG yes I have devices connected to the hub which are also not working. The status has been showing that someone is in the area working on things but that’s the same message all night till now so that’s not really true is it?