Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, Croydon, Purley, Bromley, Wandsworth, Caterham, Mitcham, Carshalton, Sutton, and Epsom.

City	Problem Type	Report Time
Southwark	TV	9 hours ago
City of Westminster	Wi-fi	12 hours ago
Southwark	Internet	16 hours ago
City of Westminster	Total Blackout	1 day ago
Croydon	Wi-fi	1 day ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Mike Fuller (@ninepine) reported 2 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 2 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Ranjan Mallya (@RanjanMallya) reported 4 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Philip 🦅 (@Phil_Swallow) reported 7 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Mamba 〽️🦋 (@imbranzo) reported 12 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  JJ Hazan (@HazanJJ) reported 24 minutes ago from Blackheath, England

  @virginmedia Still down in Lewisham SE8 for me

• 
  Rana Rahman (@ranaraptor) reported 28 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Tim Hyson (@timhyson) reported 28 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 31 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  J (@not_on_fire) reported 34 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Nick Tippett (@nicktippett) reported 36 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 37 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  traymca 💙 (@traymca) reported 37 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 38 minutes ago from Bromley, England

  @virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 40 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Stephen Champion (@Champs707007) reported 44 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Baz, Wacky worm! (@mobiusb2) reported 44 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  hippychic (@Keldavey) reported 53 minutes ago from Bromley, England

  @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

• 
  Befitat50 (@befitat50) reported 53 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  traymca 💙 (@traymca) reported 59 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lyn Prodger (she/her) (@Prodgey) reported 5 minutes ago

  @virginmedia I’ve just sent you yet another DM. Same one I’ve sent countless times with no resolution or response.

• 
  Chris Hannon (@ChrisHa42768937) reported 7 minutes ago

  @virginmedia I'll never use your company again...

• 
  inthezone (@inthezoneuk) reported 7 minutes ago

  If you’re with Virgin Media and have had issues, I would leave them if you have the option. A company that treats its customers like this, doesn’t deserve customers. This starts from the top of Virgin media. Will @richardbranson allow his brand to be trashed like this? Or does he not care anymore?

• 
   Gary Freemantle (@Gary_Freemantle) reported 9 minutes ago

  @virginmedia in light of @Ofcom ruling, will you now be refunding the 6 months you continued to take from my bank account by DD after I moved house and cancelled out of contract? Especially as even after a 4 hour call you were still transferring me to ‘someone who could help’

• 
  Tim (@Dangerous180) reported 12 minutes ago

  Tv box not working properly and now wi-fi is intermittent. For what I am paying you this is not good enough @virginmedia

• 
  Lyn Prodger (she/her) (@Prodgey) reported 17 minutes ago

  @virginmedia another estimated fix date for WD3 been and gone and still no resolution. It’s now been down for over 2 weeks. When will it be up and running. Don’t tell me to DM. I’ve tried countless times but get no response. Can I purchase a TP link and sim and get refunded

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 18 minutes ago

  Mishandling calls isnt reserved for virgin media but the NHS and all their staff members. I received a long awaited call from 111 regarding my toddler. Id like to note irs very late and he is now asleep. Before id even said hello after answering the phone call she rudely asked if i can hear her not even saying hello herself. That was an indication the rest of the call was going to be pointless. WTF?

• 
  Addy (@iadnan9) reported 23 minutes ago

  @virginmedia @DisneyPlusUK Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.

• 
  Graham Hill (@grahamhill1) reported 26 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, terrible customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky

• 
  Aquanaut 2025 (@aquanauts2019) reported 29 minutes ago

  @virginmedia You are going down hill rapidly. Top management need replacing with someone who can sort your company out. I have put off spending an hour plus on the phone to sort out TV pixelation. Also fed up with being fobbed off with secondhand kit. I am out ASAP