Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, Hackney, London, Redhill, Hammersmith, Southwark, City of London, Croydon, Newham, Dagenham, Bromley, Epsom, Wandsworth, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Total Blackout | |
| Hackney |
Internet | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Nick ******
(@nickhooker) reported
from
Kensington, England
@virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia If you were sorry, this issues was fixed long time ago…
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Helen Hermant
(@HellsBellsLdn) reported
from
Richmond, England
@virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you
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Joseph Machta⭐⭐
(@pepemac27) reported
from
Kensington, England
@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.
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Sarah Murdock
(@SarahMurdock17) reported
from
Merton, England
@virginmedia Two weeks with no service, when we were told it would be fixed Is not good enough. It’s not the first time. We asked to escape contract and were told no. Not happy at all.
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Cenk KIRAN👨🏻💻🚀
(@cenkkiran) reported
from
Merton, England
Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex rooney
(@alexrooney741) reported
@virginmedia really disappointing customer service! 3rd installation missed since I have moved property and I have not even received a courtesy call to say your engineer will not attend!!
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ScottTheRowley
(@ScottTheRowley1) reported
@virginmedia Yes, I also called several times and they did this too....they were absolutely useless, rude and customer service was non-existent. Absolute shambles whenever I have to contact your company, genuinely infuriates me being interrupted and talked over so much.
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Delta Blue
(@Delta_Blue1) reported
@virginmedia I’m fully aware of who to call and how to test. Do you know how to run a broadband service which doesn’t suffer from endless outages?
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Mickyla - still wearing a face mask
(@mickylaharrison) reported
@virginmedia Well, it’s only 3 hours after the estimated fix time and……. STILL NO INTERNET
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Welby McRoberts
(@welbymcroberts) reported
@bagwaa @virginmedia the trainwreck that is their Software on the Hub3 and Hub4.Hub3 had a wonderful 'issue'. Stopped forwarding frames every 34 minutes and 8 seconds. I'll let you figure out why thats a hilairous bug. The hub4's hardware not being 'good' enough (>1gbit service, 1Gbit ports etc)[2/2]
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scootR 🇨🇦 Jeremy
(@_scootR) reported
@claytsfm @virginmedia Thats just poor customer management on top of incredibly poor service. I hope it gets sorted for you soon mate, and a tenner ain't it
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Simon Shore
(@siefc1878) reported
Distress, time, inconvenience and barriers. Virgin Media provide the worst customer service I’ve experienced. Refusing to take any ownership of their mistake and refusing me a manager callback. #virginmedia #awfulcompany
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Sam Rogers
(@SamRoge65454747) reported
@virginmedia your customer service is appalling. Updates to the issue would be useful, I’ve just found out after chasing that you can’t repair my internet until at least 16/08/2021… why am i having to reach out to you to find this information… i wouldn’t have known otherwise.
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Kakul Ehsan Butt
(@ThisWriterGal) reported
@virginmedia I understand the security questions and I have always answered them but i don't know telephone password. In the past (and 2 weeks ago) your colleagues always asked me other security questions. The point was, he used this as an excuse not to discuss my bill issue.
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dawn winlow
(@windaw22) reported
@virginmedia Great example of service, wait 2.5 days for a call back from a manager and they let the ring for 4 seconds, priceless. Explains why my 86 year father has had such poor services from you.