Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, Bromley, Wandsworth, Croydon, Mitcham, Beckenham, Westminster Abbey, Caterham, Lewisham, and Merton.

City	Problem Type	Report Time
Southwark	Internet	9 hours ago
City of Westminster	Internet	16 hours ago
City of Westminster	Internet	16 hours ago
City of Westminster	Internet	18 hours ago
Southwark	Wi-fi	2 days ago
Bromley	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Millwall halfwayline (@millwalljdb) reported 6 minutes ago from Camberwell, England

  @philclarke0170 Virgin media seems to be the problem

• 
  Kerry Vaughan (@Boubs1985) reported 7 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Nick Tippett (@nicktippett) reported 8 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Rana Rahman (@ranaraptor) reported 15 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 15 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 16 minutes ago from Blackheath, England

  @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 22 minutes ago from Bromley, England

  @virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?

• 
  J (@not_on_fire) reported 27 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Rana Rahman (@ranaraptor) reported 30 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Ranjan Mallya (@RanjanMallya) reported 37 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Declan Higgins ☘ (@declan1968) reported 42 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 42 minutes ago from Blackheath, England

  @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

• 
  Shasa Colson (@THE_COLSON) reported 42 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Befitat50 (@befitat50) reported 44 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Stephen Champion (@Champs707007) reported 44 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  JJ Hazan (@HazanJJ) reported 46 minutes ago from Blackheath, England

  @virginmedia Still down in Lewisham SE8 for me

• 
  Tinders (@safctinders) reported 49 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Philip 🦅 (@Phil_Swallow) reported 57 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Tim Hyson (@timhyson) reported 57 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  Mike Fuller (@ninepine) reported 60 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cheryl Chau (@CherylChau1029) reported 4 minutes ago

  @virginmedia 2hr phone wait! Mis-sold £78 (quoted £33.99) + 24hr outage. Fix it or I'm cancelling under 14-day cooling-off. #VirginMedia

• 
  RogerSmithUpInThisBitch (@JustAnAlienOk) reported 5 minutes ago

  @virginmedia @derekscotia Why is the internet down everywhere? No connection at all

• 
  Simon Gallagher (@SiGallagher) reported 9 minutes ago

  @virginmedia How about 2.5 hours? Fix your website and app servers!! If you’re using AI coding or agents to run it, you need to stop, the whole thing is broken. I’m paying for this customer service as part of my package and getting no support at all

• 
  Dgjbear (@Dgjbear1) reported 13 minutes ago

  @virginmedia Why do you bother to ask everyone to send you a DM detailing our issue and then simply ignore it. I am now on hold to you customer service (lol) team for 2hrs 9mons. The team obviously doesn’t exist anymore. I will be messaging you in public until you reply to me

• 
  linda butler (@butler47) reported 18 minutes ago

  @virginmedia No.The account is in my name only.When I sign in I can access my bill etc but,when I scroll down to the quick email link it’s my ex husband’s emails I see not my own.Apparently a ticket was raised to help fix this problem but as yet I am still waiting on someone getting back 2 me

• 
  T.STOKES , YORKSHIRE 🇬🇧 🇺🇦🇨🇦🇬🇱 (@bond007kill) reported 19 minutes ago

  @virginmedia how hard it is to talk to a human with the problems we are having is a major problem now we are being asked to download WhatsApp? Leaving might be the only option been with them years, customer service is zero

• 
  Steve Furniss (@SteveFurni7742) reported 19 minutes ago

  @virginmedia Having spent 90 minutes awaiting a call at 8am without any response this morning & viewing your very poor chat bot service, i have to say your customer service is now the poorest ever from an existing customer of over 30 years. I will try again on sunday to resolve my issue

• 
  Chris Hobbs (@obbsie) reported 19 minutes ago

  @AEthelswin @virginmedia Ah. Thanks. Trying to speak to customer service. Been three hours now.

• 
  Hadley Gamble (@_HadleyGamble) reported 21 minutes ago

  @isamutlib I gave up at two hours @virginmedia will cancel the service and stop payment. That is a scam.

• 
  Derek 💛NCFC💚 (@boswell_derek) reported 22 minutes ago

  @virginmedia I’ve been on the phone to your call centre for 70mins and still waiting for my call to be answered.Shameful customer service.