Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Islington, Orpington, Paddington, City of London, Southall, Camden Town, Hackney, Newham, Southwark, Tower Hamlets, City of Westminster, Croydon and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| Islington |
Wi-fi | |
| Orpington |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Boon
(@MissSarahBoon) reported
@virginmedia Tuesday 7th March. I keep being told it will be calculated and a complaint will be made on my behalf. But still nothing. It has been confirmed that it is all on file.
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Sarah 🚩 #WearAMaskYouStupidBastards
(@sazmeister88) reported
@virginmedia there was until last summer, never had an issue until then, and still no issue anywhere else in the UK or abroad, but the attitude is "oh well, guess you won't get what you're paying for then, nothing to do with us!" which i find insulting
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Graeme Cobb 🇬🇧⚡️🚙
(@graeme_cobb) reported
@virginmedia Not my fault. Virgin Media should take the cost of a failed service on the chin and not pass it on to your customers.
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jeremy reynolds
(@childhearthos) reported
@virginmedia There has been days and days with complete intermittent service and days with no service. They tell me the only way to get rid of the fees is by having on three occasions different engineers out but its too late for that I jilust wanted it cancelling. It is virgin who has broken
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Dave
(@totallyadhoc) reported
@virginmedia Finally cancelled after 5 1/2 hours. Thank you for your efforts and offer of the web chat. The service levels for the business as a whole really are shambolic though.
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Sarah 🚩 #WearAMaskYouStupidBastards
(@sazmeister88) reported
@virginmedia it doesn't, the signal just cuts out and there's no data service until you get out of the area, that's why i have an issue, if it switched to 3G i would not care, then i would still be able to use the data i pay for, can't do that when it cuts out to no service whatsoever
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Pete Thomas
(@PeteTho90990085) reported
@virginmedia Currently on whats app chat. Issue is bill has gone up again and my wifi which i have just upgraded is pants upstairs. Your techies want me to lay for a pod all i want is the wifi around the house which i shoukd be getting.
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Jennifer
(@Jen_1960) reported
@virginmedia I may just leave at the earliest opportunity I joined in December and I can’t say I’m impressed with the service or the painful process of getting to speak to someone.
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Henal Patel
(@henalpatel91) reported
@virginmedia Yea the trouble is your customer service team are hopeless and aren’t able to give me any answers.
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Guvy Dulai
(@dulai_guvy) reported
@virginmedia Also sick of never speaking to the same person twice - call centres all over the world - left hand doesn't know what the right is doing. Absolute shambles.