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Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 , CR7 , CR4 and CR2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 3% E-mail (3%)
  • 2% Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Newham, City of London, City of Westminster, London, Southall, Orpington, Southwark, Islington, Hammersmith, Croydon, Hounslow, Bromley, Mitcham, Poplar, and Hackney.

CityProblem TypeReport Time
Newham Internet 2 hours ago
City of London TV 3 hours ago
City of Westminster Internet 3 hours ago
London Wi-fi 13 hours ago
London Internet 15 hours ago
London Wi-fi 20 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • rorpr
    rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • natasha_fashion
    natasha cowan (@natasha_fashion) reported from Hackney, England

    @virginmedia please may you contact me ASAP. Am having a massive problem with #virginmobile and am not getting anywhere with any of your numbers. 🤯

  • AddicksGlenn69
    PapaQ69 (@AddicksGlenn69) reported from Bromley, England

    @EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2

  • antonypatrickuk
    Antony Patrick Assoc (@antonypatrickuk) reported from Merton, England

    @virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?

  • mrsmumbo
    Kerry Munroe (@mrsmumbo) reported from Tandridge, England

    @virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.

  • Veevs
    Veevs 🇵🇪 (@Veevs) reported from Richmond, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!

  • MrBriggsie
    James 'Jimmy' Briggs (@MrBriggsie) reported from London, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!

  • saschlike
    Captain Morgan-Evans (@saschlike) reported from London, England

    Who needs a man when Virgin Media goes down on me everyday

  • emmyreay
    Emma Reay (@emmyreay) reported from Ealing, England

    @virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?

  • DannMustDie
    Dan of Rivia 🐉 (@DannMustDie) reported from Richmond, England

    Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.

  • gorgeousuk
    A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

  • remecampos
    reme campos (@remecampos) reported from Kensington, England

    @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

  • rebeccastewartx
    Rebecca Stewart (@rebeccastewartx) reported from Camden Town, England

    @virginmedia broadband, phone and TV all down in N7 area. Any updates?

  • tom_king97
    Tom King (@tom_king97) reported from Bexleyheath, England

    @virginmedia would you care to explain why our M500 WiFi package doesn’t go above 30mbps? Also why your customer service team don’t respond to any emails, calls and live chat messages about the issue. Would be greatly appreciated.

  • nut_ge
    Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    Guess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks

  • rugfoot
    Richard Gray (@rugfoot) reported from Ealing, England

    @virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FingolfinA
    Fingolfin_aoc (@FingolfinA) reported

    @virginmedia I mean I have no choice but to phone AGAIN - I am just disgusted that this is the level of ‘service’ that Virgin provides... sub standard internet and sub standard customer service...

  • AidenBullivant
    Aiden Bullivant (@AidenBullivant) reported

    @virginmedia My internet is absolutely poor, enough money is being paid each month! Why can’t you just give us good internet?

  • loulou23xx
    Loulou23x (@loulou23xx) reported

    @virginmedia I have not heard anything at all. This just reconfirms how distastrous your customer service is. 😩😩

  • nathanrob__
    Nathan (@nathanrob__) reported

    @ayresie__ @virginmedia Pls help my friend I miss his streams

  • dizzlekicks2603
    🅳🅸🆉🆉🆈 🤪 (@dizzlekicks2603) reported

    Covid or no covid. @virginmedia customer service is absolutely fantastic... NOT!!! 😒😡

  • Tomqtaxi
    Londons DayCzarView (@Tomqtaxi) reported

    @virginmedia Been through all this yesterday . There are no service issues , you were supposed to webchat today at 10

  • PaulSmithLDN
    Paul Smith (@PaulSmithLDN) reported

    @virginmedia A welcome message back and then “nothing”. Just an awful service all round. I appreciate the times we’re living in but this is just basic stuff. How can it be so difficult to cancel a service. Why am I unable to do this online but you offer a text service. This is like the 1990s

  • STR11KER
    STRIIKER (@STR11KER) reported

    @virginmedia And then sent an email to cancel no reply, you have now taken full payment and still not cancelled. Why? She will want a £41 refund, rubbish

  • Rossi2k
    Ross Wilcox (@Rossi2k) reported

    @virginmedia @virginhelp Also found out that it seems the last engineer closed the ticket before the issue was resolved

  • FingolfinA
    Fingolfin_aoc (@FingolfinA) reported

    @virginmedia I mean yes - but this would be the third time I would have been on the phone to you to have 0 resolution and I have stated this in multiple phone conversations, emails and tweets and the issues have still not been resolved - your service has remained unashamedly sub-standard