Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Paddington, Southall, Islington, Croydon, City of Westminster, City of London, Ealing, Hounslow, Carshalton, Sutton, Hammersmith and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Hello. Hope you're well. We seem to be having problems accessing the internet in Hackney and I just wondered if you had any updates on whether it's a general outage or not. Any help much appreciated thanks.
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PelhamB
(@PelhamB) reported
from
Croydon, England
@libertyglobal Nice. But @virginmedia refuse to extend their existing network by 50 yards to allow me & my neighbours the option of super fast broadband. Instead we’re left struggling with speeds in single digits. And we don’t live in rural Scotland - we live less than 15 miles from C London.
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Kelly
(@kellygibbins81) reported
from
Wandsworth, England
@virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!
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Claire Priestley
(@ClairePriestl8y) reported
from
Camberwell, England
@virginmedia I have waited in for over 4 hours for your engineer to find a leaflet on my doorstep - obviously someone didn’t bother to knock. This is now week 3 trying to get the service I pay for. I can’t spend anymore of my life on your voicehold. How can I get this sorted?
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paul clements
(@paulclements) reported
from
Stratford, England
So my Virgin Media’s gone down again...
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Cazza
(@carolhegs) reported
from
Eltham, England
OMDs will be calling to request a refund this month! My weekends have been ruined with regular poor connection. @virginmedia #virginmediadown #familyfilmnightruined
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Ralph E. Herrera
(@REHerrera) reported
from
Kensington, England
@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 since your engineer came round and attempted to reconnect a second box and wiped out an entire TV channel connection. He never came back despite his promises, the manager he said would call never called.... I have spent many more hours reconfirming multiple ...
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Aha just did the postcode check and it says you're hoping to have a fix by tomorrow. Do you have any more information please? We were hoping to have a family viewing of Hamilton today. Bit obviously you've got issues you're working on
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Lisa Coia
(@lisacoia) reported
from
Hackney, England
@Millie_Dollar @virginmedia Absolutely. I wouldn’t... service has been not too bad (Clapton) but struggles a bit in the day
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
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Benj 🌹
(@benjywenjy6) reported
from
Camberwell, England
@virginmedia our internet is down for the third time in a week, sort it out!
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Cope
(@Scopey1970) reported
@virginmedia can you advise of a problem with internet speeds in S20 area of Sheffield please? I pay for 300MB speed but getting between 30-50MB at present ?
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Shalisha Madison Thompson
(@MadisonShalisha) reported
@virginmedia IVE BEEN TRYING TO CALL CUSTOMER SERVICE NOBODY PICKS UP AND MY WIFI IS DOWN
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Alan Smith
(@CllrAl) reported
@paullewismoney @virginmedia impossible to leave virginmedia. been trying since 8th Jan, can only leave by phoning and the phone system doesn't work. several wasted hours of appalling hold music and still no result
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Froggy Makes (sometimes)
(@FroggyMakes) reported
Oh boy am I glad the @virginmedia support site just sends you in circles while obfuscating the helpline number when you've got no WiFi and a bunch of work to do. While randomly saying you aren't logged in. Been almost two hours and it only just now says there's an outage.
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Wayne vowles
(@WayneVowles) reported
@Chloe_Carter1 @virginmedia We had the same in the 1st lockdown couldn't get hold of no one but on the automated call so when it says can we help you say your thinking of leaving them it worked for us almost straight away!!
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Josh
(@JoshDevaughan) reported
@virginmedia no it's still crap, its been crap for weeks it's not even the case of us needing to upgrade we have your best package and yet it feels like we get about 1mb speeds
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Agnes
(@agnesvincze) reported
@virginmedia it's ridiculous I can't get through to cancel my contract!! Been trying for days. So funny though that I got through instantly when I asked about upgrades...
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william harvey
(@Willharvey75) reported
@timbo_g08 @virginmedia Good luck if you try phoning I keep getting cut off, I guess that’s the only way of keeping customers as they customer service is so poor @virginmedia I’ve been trying to cancel for 2 days now and can’t get anywhere.
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vimboval
(@v1mboval) reported
@virginmedia hello all, hope all is well? I'm unable to get through your lines as its busy and cuts me off. I have a question on my bill please, its twice the amount and this shouldn't be the case. I need urgent help on this due to the extra monies taken. Thanks
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عائشة 🇵🇰🇮🇳
(@brownexceIlence) reported
@virginmedia I get no signal at work (I work at multiple sites in the UK) but my colleagues with other carriers and vodaphone do. I’ve got an iPhone 11 on contract and my phone isn’t the issue bc I’m on my 2nd device now