Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Merton, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, London, Stratford, Southall, City of London, Barking, Croydon, Wembley and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Merton |
Internet | |
| City of Westminster |
Internet | |
| Hammersmith |
Wi-fi | |
| Paddington |
Wi-fi | |
| Southwark |
Internet | |
| Newham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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mark
(@PieFaceMark) reported
from
Poplar, England
Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Mamba 〽️🦋
(@imbranzo) reported
from
Bromley, England
holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Poplar, England
@virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lisa murphy
(@LisaMurphy67) reported
@virginmedia it is unbelievable how bad your service is . To add insult the music that you are playing “you won’t let me down “ no service on your phones yesterday . Three months of absolutely crap service had engineer out December he said network problem
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Paul Schofield
(@oliversdadster) reported
@virginmedia One cancelled less 24 hours. 4 no shows. 8 months during a global pandemic as well with intermittent broadband that was only fixed yesterday after being reported in March 2020, pretty bad really. But eh when @ICOnews and @Ofcom come round just say you sent a letter of deadlock
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Louise Robinson
(@Louise_Robbo) reported
@virginmedia Hi, yes I finally reached your customer relations team who sorted my issue but it took 8 hours of back and forth text messaging.
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Roxy Kinsella
(@RoxKins) reported
@virginmedia @JamesKins81 So we had an engineer out who ‘fixed’ the problem by giving us a new Hub but it’s still not working properly and we are still randomly losing connection. Tried ringing and it says there’s an hour and a half queue on the phone. How do I get the engineer to come back please??
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Emily Kay 🏳️🌈
(@EmilyKTheatre) reported
@virginmedia My landlady has sold my house so we no longer need the service
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lisa murphy
(@LisaMurphy67) reported
@virginmedia Hi I am on hold still engineer was useless you guys gave me a date of 18th then 22nd still not fixed edgier said it was a complex network issue
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Kevin C
(@kevincox3) reported
@virginmedia Hi it’s a wired connection from pc to hub. Tv signal is bad no on demand . No internet through WiFi either
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Mark Henry
(@Magladmark) reported
@virginmedia The usual generic script, no real effort to look into the issues raised, sorry , then set my cancellation notice. I truly understand the level of pressure you’re under but there is no flexibility and no real customer service.
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jemima
(@Jemima_jess) reported
@virginmedia I just want a refund and the service cancelled. It’s not that difficult, the fact it’s been going on since November is appalling. Is anyone going to ring me and sort it?
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jemima
(@Jemima_jess) reported
@virginmedia I keep being told that and it’s still ongoing. Every time I ring up no one can help, nobody can put me through to the right team, I have to wait for them to contact me and they don’t. This whole thing has been so stressful and it’s still not sorted