Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, City of Westminster, Wandsworth, Bromley, Mitcham, Epsom, Beckenham, Westminster Abbey, Caterham, and Lewisham.

City	Problem Type	Report Time
Southwark	Internet	3 hours ago
Southwark	Internet	7 hours ago
Croydon	Wi-fi	8 hours ago
Croydon	Total Blackout	8 hours ago
Croydon	Total Blackout	10 hours ago
Croydon	Wi-fi	11 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Nick Tippett (@nicktippett) reported 38 seconds ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Befitat50 (@befitat50) reported 6 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Declan Higgins ☘ (@declan1968) reported 6 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

• 
  Nick Tippett (@nicktippett) reported 8 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  A voice only (@Avoiceonly2) reported 10 minutes ago from Blackheath, England

  @virginmedia @Jaym7t5 My system is down since about 4pm

• 
  Nigel Ellway (@Nigelellway) reported 11 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Baz, Wacky worm! (@mobiusb2) reported 21 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 24 minutes ago from Blackheath, England

  @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

• 
  William (@willbassoumba) reported 25 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  JamesLee85 (@jameslee_1985) reported 33 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Stephen Champion (@Champs707007) reported 34 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Befitat50 (@befitat50) reported 36 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 39 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Mike Fuller (@ninepine) reported 40 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  A voice only (@Avoiceonly2) reported 41 minutes ago from Blackheath, England

  @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

• 
  Mike Fuller (@ninepine) reported 41 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Alex (@ameehan71) reported 44 minutes ago from Bromley, England

  @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

• 
  anne hill (@gorgeousuk) reported 45 minutes ago from Bromley, England

  @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

• 
  R. Aaron (@aaronuart) reported 51 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  hippychic (@Keldavey) reported 53 minutes ago from Bromley, England

  @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirsty ✨ (@Kirsty__x3) reported 2 minutes ago

  Is @virginmedia down?? Internet or stream box arnt working #virgin #virginstreambox

• 
  Mr. Mickey (@MrMickey142) reported 4 minutes ago

  @Argos_Online I've always thought Virgin Media were the unanimous heavyweight champions of 'couldn't give a ****' customer 'care' but today, I've just realised (only because I deal with VM a lot more) that there's a genuine contender - a great white 'hope'!🤬 DISGUSTING!

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 4 minutes ago

  @virginmedia Multiple random outages over 24 hours, and your virgin status page does not work properly. Should have stayed with BT in 2 years and had no outages. Regret joining virgin media , poor internet and poor technical support.

• 
  Mikey Molfessis (@mikey_mol) reported 7 minutes ago

  @virginmedia if your technicians cannot fix a problem in 4 weeks and I get no refund and your status update says everything is fine, but multiple people in the area are affected, do me a favour and stop calling me to sell me additional services. Please.

• 
  Tom Fahy (@MojoTomSpring) reported 7 minutes ago

  @SuzieD755164 @RTEOne @virginmedia Weak men created bad times, bad times create strong men, strong men create good times.. that’s what happening now, the incompetence of these elites has pushed us into the dark ages.. now people are rising to bring back common sense and stability

• 
  Mike Fuller (@ninepine) reported 9 minutes ago

  @virginmedia Apology accepted but your data is clearly bad and your systems faulty if you have to rely on assumptions not truth. Sadly symptomatic of @virginmedia - @ICOnews should investigate. When your systems also wrongly say I haven't paid my bill in full it's systemic not unusual.😡

• 
  Nik (@ThingsByNik) reported 10 minutes ago

  @SparkyLotus @youfibre I’ve had You Fibre and Virgin Media knocking last few last weeks, so seems it’s still a thing for broadband sales. I always say that I will never buy anything that someone knocks at my house to sell.

• 
  Charlotte Riggio (@MsLiberty1776US) reported 12 minutes ago

  @virginmedia 6 hours and no response to the DM you asked for We apologised for the inconvenience caused. We have arranged for a specialised technician to visit you today between 12 PM and 4 PM to resolve both the TV . Your complaint has been raised and will remain open to ensure everything is fully resolved, and you will receive confirmation of the appointment via text message.

• 
  Shaun (@shauny67) reported 15 minutes ago

  @virginmedia @kimtaylor18 In 2026 I cannot understand why people want to pay for a TV service that you can subscribe to yourself. I have Virgin 1Gb then I subscribe to Netflix Amazon Prime & Disney, when it's F1 season I subscribe to Sky sports but I can cancel when I want at no extra charge

• 
  Marttech Solutions (@MarttechSol) reported 17 minutes ago

  We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.