Virgin Media Outage in Croydon, Greater London, England

@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!

@virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone

@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x

No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice

@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit

Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...

@virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off

@virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting

@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery

@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.

@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv

@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that

@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.

@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw

@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either

Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process

@virginmedia Signed up for a text, got a text, sorted. Good service. Clever

@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted

@virginmedia no tv service. No answer from 150 customer service. What’s going on

Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help

Virgin media - useless Customer service thanks for **** all !!!!

Virgin media are hands down the WORST WiFi providers omg.

Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service

@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.

@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!

Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

@virginmedia Your WiFi service has been down for 5 hours any update

@virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

@virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.

@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff

My internet has gone off AGAIN!!! @virginmedia It’s been on and off every day for 2years. And never as fast as promised.

@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

@StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate

@Vivh74 @weathercas @virginmedia I never have no sound on channel 4HD on freeview all the ads are fine but the tv shows that I actually want to watch never have sound, All tv providers are the same, They always have issues, No matter how many times they are reported, I give up reporting, I leave it to others lol

@virginmedia can't access the app, no one wants to help 40 minutes trying to get through by phone to be hung up on but if my payment is late you will want to help then quick enough to contact then

@virginmedia Unhappy with the non-existence of any response. Please contact me! You have my Complaint reference number already

@teaboy279 @virginmedia Na thats not on is it. Bad shit from @virginmedia We cant even call as you're press 1 2 or 3 for this n that. You'll end up bust with amount of payouts of £25. Hang your heads in shame.

@Gareth1Williams @BTSportBoxing @virginmedia Poor picture quality as well

@SGT_RagingSnake @virginmedia Hub 3.0 is a hunk of shit, wouldn't be surprised if it's the router shitting itself. Speaking from experience

@teaboy279 @virginmedia Get on to them on here, dont call them waste of time. Tell them full refund the now n get onto another service. I.m considering changing tbh

@virginmedia ive been trying to phone up to cancel a event my baby son has purchased on my virgin media tv box I want to cancel the boxing match he’s ordered for £25 pound he didn’t have to put none of my payment details please I want to cancel it before the fight begins

@thot_hanks @virginmedia Notice how @virginmedia no response. They having issues too.

@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.