Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, City of Westminster, Southall, London, Hackney, Paddington, Southwark, Croydon, City of London, Ashtead, Islington, Newham, Camden Town, Wembley and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| City of Westminster |
Wi-fi | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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peter shaw
(@petershaw1984) reported
from
Dewsbury, England
@virginmedia i have an appointment for someone to come to my house tomorow to fix my hub. Recieved this message today. Replied NO but they replied as if i had said yes. Can u confirm if someone will still attend my property or not.
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Robert Dingwall 🕷 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@IlkeTurkmendag @virginmedia The same company decided to 'improve my service' yesterday by cutting my connection for 4 hours when I should have been in government videoconferences about the pandemic!
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Anna Thurman
(@AnnaThurmanLDN) reported
from
Bexleyheath, England
@virginmedia I think someone has made an order in my name and used my contact details, please help ASAP!
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Liza Hartley
(@LizaHartley) reported
from
Hemel Hempstead, England
@virginmedia I have been cut off my call 3 times this morning! I am trying to cancel my cancellation as decided to stay with Virgin. I need to have this sorted today. I need a call back. I have been on the phone now for nearly 2 hours!
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Josh Mainka
(@JoshMainka) reported
from
Belfast, Northern Ireland
@JohnWant6 @virginmedia I’ve got the same in Belfast BT5, @virginmedia network down, “C133 Network Availability” error
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing me for my footy fix
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Audrey Anderson
(@audanderson1) reported
from
Edinburgh, Scotland
@virginmedia contacted your 150 number and asked to use the text service which I did . Unfortunately they asked to contact oomph team on 150 . Unable to get through on 150 to speak to an advised as just a message telling me to use text service help please
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Stephanie Breckon
(@stephbreckon) reported
from
Hartlepool, England
@virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm
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Helen Ashley
(@ethical_PR) reported
from
Bristol, England
@virginmedia Getting slow speeds on phone and laptop plus handheld devices