Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, City of Westminster, Hammersmith, Camden Town, Southwark, Croydon, Hackney, Newham, Wembley, Orpington, Ealing, Southall, Richmond and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia So this afternoon I have emailed your CEO Tom Mockridge hopefully he might be able to help! Virgin Media should be ashamed of its Customer service.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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linda holmes
(@pussinpjs1) reported
from
City of London, England
@virginmedia Sorry I fell asleep so didn't reply. If I do forgotten password it comes up not working right now when I press proceed
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia I again called you call centre this morning and spoke to a chap called Elaric or that's how it is pronounced he promised to look into my problem and call me back in one hour that was about 10.30am but he has not contacted me.I gave him my mobile and work tele numbers and my email
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tomkin
(@7omkin) reported
@virginmedia Trying to serve you notice to terminate contract. Your text/whatsapp channel does not connect to any agent. Neither does calling you work. Is there any email the notice can be served on ?
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Eugene Reisch
(@EugeneReisch) reported
@virginmedia Wasted enough of my life already. Your customer service in regards to actually helping customers to speak to someone is laughable.
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Crabdawg
(@jack51558342) reported
@virginmedia It’s saying De21 area is fine but it’s not working
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Tony Price
(@T0nyPrice) reported
@virginmedia @MartinSLewis been in a customer relations online queue with @virginmedia for 23 hours so far. Is this a record?
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Nick Williams
(@nick_m_williams) reported
@virginmedia Thought for a complaint as serious as this - unauthorised works to a property - that a response would be at the lower end of the range! Have checked the complaint status and it says closed! What now?
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Ben sims artist
(@simsartwork) reported
@virginmedia my virgin Boardband and wi fi has been rubbish for about a month now just keeps not working anyone Elsa same problem I need new router I think as the ether cable seems ok but that keeps not working to
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cheekyric
(@cheekyric) reported
Today, and probably for the past couple of years, the most clueless customer service team goes to those at @virginmedia. It's like they do it on purpose, as nobody can be that inept servicing a customer. Don't bother reply, as I'm an ex-customer now. #SeenTheLight
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Phil Harmer
(@PhilHarmer) reported
@vmbusiness Yes. Please help. Love some help. London NW6. Intermittent broadband for nearly a month and none at all for a week recently. Only Mon to Fri though. Weekends fine. Sounds like planned work / repairs are causing the problem. When will this end?
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Sorceress Ultimessia.
(@Evestradiol) reported
@virginmedia Hi, could I please ask if there are broadband issues in WN2? Service Status says not. I've checked the hub several times and the subsequent connection check does report issues in our postcode, but gives no specifics.
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Alfie Hunter
(@alfie_hunter) reported
@virginmedia please please help me ... Ive been trying to cancel for months, I am now having to pay two providers, I can't afford this, you tell me on the phone its canceled then deny it! I have the messages in WhatsApp!