Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, London, Richmond, Southwark, Hammersmith, Hackney, Redhill, Mitcham, Wembley, Welling, Islington, Hounslow, Paddington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
||
| London |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
Are ITV and Channel 4 down @virginmedia @ITV @Channel4 as screen went blank during @BGT 🤔😐😧
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The Chief
(@AndyGixxer46) reported
from
Bexleyheath, England
@virginmedia I've been waiting 6 months for a reply to a complaint can you get someone to call me ASAP.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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Stuart & Sarah
(@the_tickners) reported
from
Bromley, England
@virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.
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Laura Mata Lobelle
(@LauraLobelle) reported
from
Islington, England
@virginmedia We tried and it didn't work. I don't think is a problem of our hub but in the zone. Last week happened as well and they sent an engineer to fix it but it looks like it wasn't fixed properly
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Thiago Saraiva
(@THSARAIVA) reported
from
Camden Town, England
@vmbusiness @virginmedia outage in your services again. I'm trying to break my record of 3 consecutive days without problems. No lucky
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Marko Grdosic
(@markogrdosic) reported
from
Islington, England
.@virginmedia customer service twice hang up the phone, website says broadband works perfectly in the area, and still there’s no internet and no way to find out from you what’s happening. And still paying the highest bill every month compared to every other provider!
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia lost all channels and broadband,tried rebooting to no avail. Service status showing no known issues,service just suddenly stopped. London N16 area
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia Service has literally just been restored so I'm guessing it was just an outage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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George
(@George_Heath) reported
@virginmedia when am I going to get my call back from your manager's its been well over 72 hour's. this is the third time I've asked for a call back about my complaint.
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Brian Jackson
(@brianjacksondcc) reported
@Louisewafc @virginmedia Keep your expectations of Sky Broadband in check - ours down all day and 'may take 2 days to sort'. Had it for 4 years and regular outages and low speeds in that time. I doubt it is worse than anyone else - they all seem crap.
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Dee feagan
(@feagan_dee) reported
@virginmedia Now 16.56pm - no update on the service page still. Nothing. This is really poor and lacks any form of customer consideration. The impact on work and security etc is immense.
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Parsonas
(@pars0nas) reported
@virginmedia Yes I have his details, he was good though it’s the external line that is the problem he couldn’t do anything else he said
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Parsonas
(@pars0nas) reported
@virginmedia Tried - gone hung up on after being passed around 3 different people none of whom seemed to be able to help. Absolutely fuming to be honest and will be putting in an official complaint
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tangerine_sedge
(@tangerinesedge) reported
@virginmedia 1) Currently trying to cancel. A Kafkaesque experience. Started by calling VM, eventually got put through to what sounded like Paddington station, had to stop that call because I couldn't understand a word being spoken.
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Colin Gunn
(@ColinGunn1960) reported
Latest @virginmedia fiasco. After reconnecting our landline they have now totally disconnected it and have said they cannot reconnect it!!! I depend on the landline for my health. And they expect me to carry on paying for a service we are not getting. Time to move on I think.
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George
(@George_Heath) reported
@virginmedia being miss sold a contract I never agreed to.
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Lou_h2004
(@Lou_h2004) reported
@virginmedia WiFi has been down for 8 HOURS NOW! Seriously this has got to be a joke now!
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ਅਨਮੋਲ
(@anmolsiinghh) reported
@virginmedia Still no access to the internet and it’s been 6 hours. Checked the status and shows there is a problem but no time frame or updates.