Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR0 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 01/14/2025 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Barking, Streatham, Lewisham, Belsize Park, Croydon, Bermondsey, Ealing, Wembley, Isleworth, Cricklewood, Paddington, Tower Hamlets and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBarking Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • nut_ge Natalia (@nut_ge) reported from Camden Town, England

    @virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails

  • georio123 George (@georio123) reported from Eltham, England

    @virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.

  • meadylou Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @virginmedia Dealt with over the phone to your customer services, thanks

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • ADAMCLAW1 Adam (@ADAMCLAW1) reported from Bexleyheath, England

    @virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?

  • rchrdctswrth Richard (@rchrdctswrth) reported from Islington, England

    @virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me

  • fitandfun_ Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!

  • th3Jud3 Geo-Jude FCCT (@th3Jud3) reported from Croydon, England

    @virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

  • aggy_mi aggy (@aggy_mi) reported from Croydon, England

    I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia

  • dmxcrew dmxcrew (@dmxcrew) reported from Islington, England

    May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia The point is, I have only resorted to twitter now, because for months i have been unable to engage Virgin Media customer service either on your platform or by phone..

  • clarex Clara Rocha (@clarex) reported from Hackney, England

    What a nightmare to try to get any assistance from @virginmedia!!! They make it impossible to do anything online and the phone team is no help. The moment I mention “Id like to cancel my contract” I got disconnected after 30 mins.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anthonyhimages Anthony | Photographer (@anthonyhimages) reported

    @virginmedia The website is down - tried to login with chrome, edge and on a desktop, laptop and iphone.

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia Slow speeds drops out all the time doesn’t cover my house. What I need is my complaint to be felt with

  • Kujinu ☯︎︎ Kujin ༒☽ (@Kujinu) reported

    Why tf does my internet keep going dead? I pay way to much for this **** to keep happening :/ fix it @virginmedia

  • WathenActor Kevin Wathen (@WathenActor) reported

    @virginmedia I have rebooted, checked connections, followed all of your menial advice to fix a service beyond my control. Apparently nothing wrong in my area. but when I connect to speedtest. the closest hub is Hendon. I live in SE London. Can you explain this? its all lipservice isn't it.

  • chloekatsu chloe (@chloekatsu) reported

    @virginmedia I have yeah, it’s JD0002251297141368. It says it’s getting delivered today but it’s been saying this the last 2 days so there must be an issue?

  • npick69 Neil Pickersgill (@npick69) reported

    @virginmedia If you can do that then yes please how about 11.30 ? Web chat or phone call to suit you. It really is ludicrous so far and totally stressing me out at a time when I can’t handle any more problems thx

  • andyrabble Andy Rabble (@andyrabble) reported

    @darrellcurrietv @virginmedia whats the script with Scottish Football Extra on BT Sport? Its never on Virgin's TV guide which means you can't record it or set a series link to record it, I finish work at 7pm and can't get to see it cause of this issue 😔 also not on demand either

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia I have a complaint with yourselves you called me on Sunday and it was escalated I was promised a call back and never got one. I’m now being told I just have to wait. But how long for?

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia Your terrible service the fact it’s not worked properly the only thing you offer is for me to spend more money

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia The fiber optic is terrible. I got all call back and the complaint was escalated and I was promised another call in 24 hours that I never got.