Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Swanley, Mitcham, City of Westminster, London, Wembley, Southwark, City of London, Stepney, Hackney, Hammersmith, Bromley, Croydon, Dagenham, Beckenham and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Swanley |
TV | |
| Mitcham |
TV | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Wembley |
Internet | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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****** Rolling Stone
(@StoneGringo) reported
@virginmedia Tried that. Tried phoning. Answer "How sad too bad"
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Jake
(@cinnTV) reported
@virginmedia is there any way I could find out more about the problem?
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Christopher Schlechte-Bond
(@CSchlechteBond) reported
@virginmedia Virgin Media, what's going on in the North London N22 area? I've been unable to send files to a client for 4 days now. Your customer service team, each day, have insisted that it will be 'sorted by next morning' and it never is. Can you fix the problem please...?
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Tarnjeet Diocee
(@TDiocee) reported
@virginmedia Thanks, I checked that page and it says there are no issues. However there's no change for me, still intermittent on/off.
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James Gibson
(@jamesgibson279) reported
@virginmedia why after only a few days after leaving virgin,is my GF receiving emails stating“we STILL haven’t received our kit back “ quite rude as it’s Your fault it isn’t sent back,where’s the packaging to return it?FYI still haven’t received refund or is that her fault too?
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Jamie
(@jamouse21) reported
@virginmedia just had your 500mb five installed on Saturday, the signal strength doesn't reach my pc though. Engineer said I would need booster pods. The call centre agent said I have to upgrade to 1 gig broadband or pay a local engineer from my market around £100 to move modem
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Shaun Regan
(@sregan61) reported
@virginmedia Your phone has given the automated response time "2:10" for several days with no date specified for my postcode. Did say this upthread. Appears from Twitter that several of London N7 users get this message when they try and report this break in service. Started last Monday.
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Stuart Bond
(@stubond007) reported
@virginmedia I dont have a cable that long .. but as the 2nd box works fine and is further away (upstairs)from the router I don't see how it can be a signal issue. Main box is in the same room as the router with no obstructions
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****** Rolling Stone
(@StoneGringo) reported
@virginmedia The cabinet is outside my house. A Virgin van drew up a few minutes ago and the technician worked for a few minutes and then left. Miraculously my speeds are normal again. That rather suggests it was a Virgin issue doesn't it?
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Javaid Iqbal
(@Javaid17) reported
@Sairy_Fairy19 @virginmedia Auto templated responses.. no customer service at all, I'm having the same problems!