Is Virgin Media having an outage in Croydon, Greater London, England?

@virginmedia Yes it has now not been working for at least 3 Days! Please let me know how I will be refunded. I’m paying for a service that doesn’t work. This and New Years at too!

@virginmedia hope you go bankrupt with ur stupid internet service

@virginmedia morning. TiVo box (v6) stuck at ‘Starting up’ since this morning. All cables connected, did a restart a couple of times - no help. Thank you.

@virginmedia I have no live tv and no on demand. I’ve tried several times rebooting my system please fix the issue or at least let your customers know what’s going on.

@virginmedia still incapable of getting broadband working in North London 27 hours after the initial problems.@camdensquare still without broadband. A complaint will be going to @Ofcom on Monday from all the @virginmedia users on the square. What a joke they are.

@virginmedia Someone from virgin looking into it would really kinda just solve the problem. The lack of tangible help has really been the nail in the coffin around my decision to get media elsewhere

@virginmedia Without sound. I want to be able to cancel my subscription without the need to speak to, audibly on the phone. I.e. text or email.

@virginmedia I’m on unhelpful tweet away from cancelling and going to sky. Please. Just. Help.

@virginmedia But you have access to the problem about my WiFi not being secure. You have my permission to help me out.

@virginmedia Aaaagh. Seriously ... I don’t want to call / go on hold. You have my account. Details and problem 🤬🤬🤬🤬

@virginmedia Gone, signed up and it’s not letting me post a question. This is crap and I’m now deeply frustrated. You have my problem, I’m sure you have access to a technician, please make this easy for me or in happy to take my account elsewhere

.Ok, someone must know what the problem is @virginmedia @richardbranson @TomMockridgeVM . 2 weeks without internet or TV is a joke especially when you pay £60+ a month. Other companies would provide mobile internet in this situation. Appalling disregard for customers. #sortitout

@virginmedia I have been on hold for 30mins and they still want me to pay to get out thier bad service!

@virginmedia Yes! So so bad, 9 days of bad service this January!

@virginmedia unreliable service and your customer team dont listen. My Wi-Fi has been down for 9 days and they keep saying it's fixed it is not! The technicians come out every day! Now you want to charge me £81 to get out the contract. It's time to report to Ofcom! #frustrated

@virginmedia home internet has been down for ONE WEEK - totally unacceptable - can’t get through to speak to anyone. NOT good enough. We are N4 2JH. #virgin

@virginmedia So what you did is mislead me to renew my contract. I was told by TWO separate people that they would be free. This is not acceptable. Check my acc notes as I was ringing to leave b4 bein LIED TO. I am honestly shocked at the appalling service I’ve had from u for the past 3.5 yrs

@virginmedia I tried calling that number, I get an automated message saying it’s broken. Can’t actually talk to anyone. The day it’s going to be fixed keeps changing #notgoodenough

To all Parents. As you may be aware, the Academy has been experiencing internet connectivity issues since the weekend. This may result in delays in responding to electronic queries. Please bear with us until @bt_uk @virginmedia and @LGfL resolve the problem.

@virginmedia Private message me so I can explain, I don't want to expose your poor service to your other potential and present customers.

@virginmedia it has been over 5 days, still no sign of fixing the service in the London N4 area, compensation was offered at £4.75 which is a joke I am sure

@virginmedia This ain't the first time this happend, this hang up issues from your staff happens nearly everytime. Mainly from the India call center.

@richardbranson @virginmedia @virgin why are your Virgin Media call center in India so rude, every time I call for help or issue they hang up the phone. I was waiting for 10min to speak to them regarding my account but I never had my account number so he hung up. @SkyUK miss you

@virginmedia Several times. Was advised that as we let the fitters leave before contacting Virgin, you were not prepared to send somebody else to fix it. I mention it every time you cold call me trying to upsell me into something. BTW after THREE YEARS we paid to get it fixed ourselves

Virgin Media services still not working 4 days and counting. compensation offered £4.75 plus £20 as a good will gesture. Estimated time of fixing this problem is 16:00 hrs today, however have heard this before not expecting it to be fixed. Virgin Media is a terrible company

We’ve had no internet or tv since Friday now and the communication from @virginmedia has been shocking. We weren’t notified there was an outage and we’ve not once been update on what the problem is. Just a link to find the same old message. #NotGood

@virginmedia No I went online at 8.04 am and just got off after being passed from department to department 7 times. They are coming to fix my land-line

@virginmedia @LaurenSteadman ... but your customer service is utter dogshit

@virginmedia @MoneyTelegraph I recently closed my account as I was moving house. Twice I called to chase the packaging to return the TV box which never arrived. So I moved house without either. I now notice that Virgin Media have processed this against my credit file 😡

@virginmedia Never had a problem before

@virginmedia Then I need someone to come back to fix the phone line

@virginmedia Working internet would help so I could use the chat room ;)

@virginmedia No because I don’t have my log-in details to hand and I don’t want to hAve to call customer services and be on hold for your problem

Having problems when choosing Netflix or YouTube as wont connect but app says everything is working fine. @virginmedia

@kezzabugz @richardbranson @virginmedia Yes a total nightmare! I have been calling them every day for 8 days n this morning they informed me i have never spoken to them! Banging my head against a brick wall!!

@virginmedia Went off about 11pm, ironically when the problem was due to be fixed!

@virginmedia Came on again last night. Off again this morning and router lights are green and second one down flashing. Annoying

@virginmedia sort it out in SE6 your service has been off most of the day and back off again now

@virginmedia No, I’m an oldie! I opened acct in Grimsby V shop. I opted for email bills, but that email acct is now closed. I’ve not had bill for years. I have no idea wat my acct no is and this is asked for when I call. I really really need to get this sorted. Please help.

@virginmedia please, please, help. I have ur broadband for 4 yrs +I’m paying too much. Want reduction. Broadband team Voicemail asks 4 acct no. I don’t know it as no bill for 3 yrs. Stuck. Mob msg service awful as keep asking same same Qs over. Need to talk to ur Broadband team.

@JulieEscurignan @virginmedia @SkyUK @bt_uk In the meantime people cannot work and loose time and money. The @virginmedia service is really not reliable...

Come on @vmbusiness @vmbusinesshelp please please resolve this broadband problem! Terrible customer support!

Good morning @virginmedia i tweeted on the 05/01 that my broadband was done for 2 days, was promised that our broadband would be fixed by 09/01/19 at midnight.... the WiFi and Broadband still have issues! @Ofcom @MartinSLewis @LBofBromley

@Matthew_Wright @virginmedia @mrsameliawright I hope Virgin Media read your tweet and pass it on to their customer services

@virginmedia I can't use the service at all in DA8 area. I'm heavily pregnant, can't even call my husband if I go into labour!

@virginmedia Thank you, but I pay Virgin Media, not EE, my contract is with you. I hope this loss of service will be reflected in my bill. I am missing important communications and there was no prior warning of this disruptive maintenance work.

3rd day in a row with no signal or internet on my #virginmobile @virginmedia phone in DA8. Can't call you for help obvs & your webchat is for sales only. Please fix! 😡

@vmbusinesshelp @virginmedia @SkyBroadband Charming engineer came round but annoyingly was unable to fix the fault as it’s apparently between the street cabinet and the house. That’s three days without internet/business server. Please get this fixed @vmbusinesshelp as this is costing us dearly!

@virginmedia no service outage in my area yet which it says online yet engineer said there has been a ‘ black spot ‘ in my area for 2 weeks ongoing... I’m fed up with this crap. Seriously sort it out or just I’m changing

Bravo @virginmedia yet another outage in our area in only 3 months this is our 3rd one. I really am starting to regret leaving @SkyUK #cheapernotalwaysbetter #happynewyear #awfulservice

@virginmedia when your ceo was pulled up for poor customer service on @BBCr4today he committed to fix the presenters broadband that day #wheresmycommitment

@virginmedia when are you going to fix the problem In RM8! Your Service Status says it’s been resolved ! I can’t work from home or even watch live tv! Five days this has been going on.Done all the usual , on/off reboot stuff! Disgrace

@virginmedia and now your service checker is broken. Couldn’t make it up........

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off