Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/06/2026 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Southwark, Hackney, Orpington, City of London, Greater London, Camden Town, Croydon, City of Westminster, Islington, Paddington, Tower Hamlets, Southall and Carshalton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomPoplar Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Fifimc60 Fiona McSorley FCCT (@Fifimc60) reported from Croydon, England

    @virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??

  • RickDelBello Riccardo Del Bello (@RickDelBello) reported from Hackney, England

    @virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

  • MattyCPFC Matthew90 (@MattyCPFC) reported from Croydon, England

    @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke

  • danpowelldjp Dan (@danpowelldjp) reported from Esher, England

    @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

  • MSROPER10 S (@MSROPER10) reported from London, England

    @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm

  • willhenrywarren William Warren (@willhenrywarren) reported from London, England

    @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

  • anurbanpastor Richard Perkins (@anurbanpastor) reported from Bromley, England

    Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.

  • flamingnora Hannah Williams (@flamingnora) reported from Lambeth, England

    @CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference

  • mit112112 Mit (@mit112112) reported from Brentford, England

    @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

  • marco_dirosa Marco (@marco_dirosa) reported from Islington, England

    @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rick_macauley joella (@rick_macauley) reported

    @virginmedia But your company never applied for permission to lay cables, we didn't want to leave it's your fault not ours so why should WE be penalised

  • HoofCnut HoofWankingBungleC*nt (@HoofCnut) reported

    @ce_johnston @virginmedia Good luck with that. Took me 3 hours to cancel my account with them yesterday after 4 years of drop outs and non existent customer service. Letters ignored, hours spent on hold with no resolutions just empty apologies. Its the worst customer service ive ever experience.

  • walls1988 Stephen Walls (@walls1988) reported

    @virginmedia The PS4 is about 6ft away from the router but someone at Sony said it was probably a problem with the VM router. Unsure how accurate this is but my speed was fluctuating between 16Mb/s and 60Mb/s with my Sky Q box as well

  • Mr_Saurabh_Rana Saurabh Rana (@Mr_Saurabh_Rana) reported

    @virginmedia Dear, Don’t you think I could have already done it at Day 1, there must be some big issue at Virgin end #virginmediadown #ofcom

  • JohnRobertAlty John Robert Alty (@JohnRobertAlty) reported

    @virginmedia Worst customer service experience EVER

  • cookie_dw CookieDW (@cookie_dw) reported

    @virginmedia Hmm, currently it’s 6pm gmt today so I hope it gets better. Sadly the area I’m in has 1 bar service so I’m struggling to load the exam page for setup. Thanks again :)

  • amyfulton33 Amy (@amyfulton33) reported

    @virginmedia are an absolute shower🤬Disconnected our service with no warning before we moved out of our property 🤯 I now have a list of failures as long as my arm, and that’s just from this week!!! I despair!@richardbranson should be ashamed.

  • JayB100883 James Barnes (@JayB100883) reported

    @virginmedia really disappointed with the level of service we have had of late. Service costs have increased but the latest issue is we have had no TV or internet since 9pm and being told it will tske until at least 4pm to get resolved. Its really not good enough.

  • GEagleGaming CAMouflage936 (@GEagleGaming) reported

    @virginmedia So I ran the it said no network issues.

  • Tarekkhwiss1 Tarek Khwiss (@Tarekkhwiss1) reported

    @virginmedia Tv says there may be an error 602 message when using on demand or catch up service. Estimated to be sorted today by 3pm.