Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Bromley, Islington, Hackney, Poplar, Hounslow, Orpington, Paddington, City of London, Southall, Camden Town, Newham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Bromley |
Internet | |
| Islington |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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Dean Callan
(@DeanCallan) reported
from
Camberwell, England
@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
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Adam McIlrick
(@adammcilrick) reported
from
Camden Town, England
Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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🔥Jon Connor (No not that one)
(@realjonconnor) reported
from
Islington, England
@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
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Ben Prouty
(@proutyben) reported
from
Richmond, England
@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!
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Rob Green Jnr
(@rob_green86) reported
from
Poplar, England
@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan 🐝
(@MeganBJoyce) reported
@virginmedia it’s so hard to get in touch with anyone from customer service.... any way we can chat to someone about our incredibly slow internet??? 🙄
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Harry Martin
(@harrymar1211) reported
@virginmedia We have had this extender for two months without issue and these problems only arose two days ago
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Matthew Wright
(@Matthew_Wright) reported
Of course they didn’t show...nor call or txt to let us know, again. Might stop my DD in protest @virginmedia and give you a taste of bad service...
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🇮🇪bren_26🇾🇪
(@BrendanReilly19) reported
@virginmedia playing online and keeps dropping me out of matchs any problems in the d10 area its usually good just the past 2 days has not been good
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David Hill
(@david_ghill) reported
@Matthew_Wright @virginmedia I never bothered after @virginmedia failed to return my call.
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Chelsey
(@DigitalDoodler) reported
@virginmedia Kudos to Kevin James in ur Retentions dept. Just phoned to offer a last ditch attempt to keep us. Lovely, honest guy who gave me the same package we were on and a potential fix for our woes! However its too late, we're signed up with Sky. You need more Kevins on your front line.
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michelle Adcock
(@pixieshell1975) reported
What the hell is wrong with @virginmedia they never do what they say that they are going to do. When you put the phone down you know you have been screwed over once again 😡🤬
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Stuart Bull
(@stuartjbull) reported
@Matthew_Wright @virginmedia Luckily you have a public profile so you'll probably get it fixed. Normal customers however they will crap on with impunity. My advice would be to find another provider.
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Dave
(@DurzoBlades) reported
@virginmedia I've tried moving the box itself to another spot available in the room as it's the only other place I can put it just now but I was thinking of asking for a booster, do you think this will help with the intermittent connection issues I've been having?
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Sadia Ghafoor
(@SadiaGhafoor) reported
@Matthew99029297 @virginmedia You were right, called them for my compensation and was told that I would get £3 comp as I didn’t have total loss of service.....lies, they also said comp was due after 72 hours when it says 48 hours on their website and on Twitter. Now I have to make an official complaint !