Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southall, City of London, Paddington, Southwark, Hammersmith, Tower Hamlets, Islington, City of Westminster, Camden Town, Croydon, Newham, Wembley and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| Southall |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia We’ve run the test kit already. We aren’t getting any help from you lot so we’re going to Ofcom to settle this.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
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Ruby Atkin
(@ruby__ema) reported
from
Hackney, England
@TalkTalk plz can you fix my WiFi or I’m leaving you for @virginmedia xx
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex James
(@AlexJSkates) reported
@virginmedia Help! I can't set up an account for my services because my email is tied to my mother's account! Please can someone let me know how to fix this?!
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Neil Hunt
(@NeilH013) reported
@virginmedia another company with a phone system that seems to deliberately stop you from talking to someone that can help. My elderly mum spent hours trying to sort my Aunt's VM package. No success. "Ring another number..press this option...go online.. Just don't bother me!"
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emily thomson
(@emilythomson94) reported
@virginmedia absolutely appalled. Trying to ring to leave before I get charged and got cut off on the phone twice now after a hour of waiting to speak to someone! How else do I cancel my contract?!
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Legacy Mark
(@punkymoose) reported
@virginmedia the other day there was an issue with TV in SG2. The service status page claims it's fine but we're still having issues with some channels, namely CBeebies. I've noticed other channels (BBC1) work fine.
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Marc waters
(@Marcw1708) reported
@virginmedia We pay for 500+mbps and at times, usually on an evening receive either nothing or around 50kbps and you’re telling me speeds aren’t the issue? The piss poor quality of virgin overall is an issue. The router is that ********* one with white light on it, I don’t know the name.
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A742321
(@HarbourAdam) reported
@virginmedia can a manager call me ! I am a new customer and after 3 engineers visits , you have still not done a professional job ! India call Center is a f**kin joke , thanks
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Shirley@Cov1
(@shelley010_1) reported
@virginmedia please can i have complaints email, appalling customer service this morning re contract, after taking an hour to get through!?
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Banhammer72
(@Banhammer72) reported
@virginmedia checked the service status in my area and with no surprise it says there is no issues. Apart from over the last hour I have had two complete 10 minute periods of no service via home Broadband!
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Leto Hodll Atreides 🇷🇺⚡☂️
(@SatoshiMelange) reported
@virginmedia It been restored. My point being an SMS or email to business clients would have saved me a call. Why not proactively alert, than point people to status. (Who ironically might not be able to access). "Our service is down but we are on it. Will update with eta or resolution." Easy.
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Jupiter Surf
(@jupiter_surf) reported
@virginmedia Hi, yes I would be available but the issue is I’m not the account holder, my dad is working but he wants this fixed. I know all details necessary except account number as he doesn’t even know this