Virgin Media outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Wandsworth, Coulsdon, City of Westminster, Bromley, Sutton, Mitcham, Caterham, Purley, Carshalton, and Epsom.

City	Problem Type	Report Time
Southwark	Wi-fi	7 hours ago
Croydon	Total Blackout	10 hours ago
Southwark	Internet	12 hours ago
Croydon	Internet	14 hours ago
Croydon	E-mail	16 hours ago
Croydon	Internet	19 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  J (@not_on_fire) reported 2 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Philip 🦅 (@Phil_Swallow) reported 6 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Nada Tharanee (@ntharanee) reported 6 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Kwame Gyamfi (@Kwame916) reported 8 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Philip 🦅 (@Phil_Swallow) reported 10 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  ☆ Liezel ☆ (@liezel_t) reported 14 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Andy Walker (@educationforum) reported 18 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Nick Tippett (@nicktippett) reported 25 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  anne hill (@gorgeousuk) reported 27 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 28 minutes ago from Blackheath, England

  @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

• 
  William (@willbassoumba) reported 29 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Ranjan Mallya (@RanjanMallya) reported 30 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 31 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Mike Fuller (@ninepine) reported 35 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 38 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 38 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Mike Fuller (@ninepine) reported 41 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 43 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Jane Common (@JaneCommon) reported 52 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 60 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ⚛️ 🏴‍☠️BlackFeared🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Loftusm24) reported 4 minutes ago

  @virginmedia since the six week holidays have started you're internet as been absolute ****.....

• 
  Emma Thompson (@emmathompy) reported 7 minutes ago

  @virginmedia hi - I've done a few speed tests now that show I've got poor connection below what's expected (below 30mb) in my house but I seem to just go round in circles in my account to request a free pod and can't actually do it anywhere. Can you help please?

• 
  🎀 (@guineapigharua) reported 7 minutes ago

  is virgin media wifi down for anyone else rn ughhhh

• 
  Susan Harding 🩵 🇬🇧 (@SusanHarding28) reported 9 minutes ago

  @Bebs1000 @vodafone Left them a long time ago! Shocking company with customer service equal to that of Virgin Media 🙄

• 
  Stephen Maddock (@stephenm68) reported 12 minutes ago

  @virginmedia @virginmedia I have just DM’d you again because I have just had another three texts from you saying that the issue will now not be fixed until 18 August. Despite the fact that an hour earlier you told me it would be fixed by 4 pm today. This will take us today 23 of zero Internet

• 
  Dr Shama Junejo (@ShamaJunejo) reported 14 minutes ago

  There is no WiFi service since yesterday in South Croydon @virginmedia and no one is providing information that when it will be restored. You are the worst broadband provider in the area with pathetic customer service.

• 
  Tom (@tommoyiddo) reported 16 minutes ago

  @JKloppsKop @PolitlcsUK Virgin Media isnt a subscription service. Its a telecommunications service. You get 14 days from when you sign up to their services by phone or online already.

• 
  John Bhoy Walton (@walton_bhoy) reported 18 minutes ago

  Now my Internet has completely went from being intermittent to nothing 2nd engineer visit and to quote your call operator a "more skilled engineer " this time. Apologies in my dm doesnt stop money coming my bank for a bad service. @virginmedia

• 
  Nelinho (@Nelhino1) reported 18 minutes ago

  Is there a broadband outage in South Tyneside. NE35? @virginmedia

• 
  Brit Ian (@dearbrit_ian) reported 19 minutes ago

  @SandyofSuffolk You really are out of touch, unsurprisingly. Virgin Media getting fined £28 million for preventing customers from cancelling their subscription shows that this is endemic. Many businesses insist that you contact them via telephone to cancel, but they make it impossible to reach them via telephone. These days, many recurring payments are automated against your bank card so you cannot cancel it via the app, you have to cancel the actual card.