Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Redhill, Leatherhead, Newham, City of Westminster, Southall, Orpington, Southwark, Islington, Croydon, Hounslow, Bromley and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| Redhill |
Internet | |
| Leatherhead |
||
| Newham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Keith
(@keith319) reported
from
Camden Town, England
@virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.
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🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me
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Ayako
(@Ashirane) reported
from
Camden Town, England
@virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼
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𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖
(@boilourdenim) reported
from
East Ham, England
@virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.
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Right Beer Right Now
(@sparkymcgrath70) reported
from
Bromley, England
@virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!
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Right Beer Right Now
(@sparkymcgrath70) reported
from
Bromley, England
@virginmedia Internet has been patchy for the last few weeks to say the least but recently almost non existent. Called help desk and followed automated advice, reset router etc a number of times but no joy. This makes it almost impossible to home school my kids. Please advise!
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia My broadband not working properly
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling
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Housepanda
(@bambooped) reported
from
Lambeth, England
@washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Prime Denzel
(@99GGMU99) reported
@virginmedia No I thought the agent on the phone was trust worthy so I just assumed they would come on that day plus never had to do it before so this was months ago and this has happened again Friday just gone again as well can’t believe it tbf
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熊老闆
(@BossBear_) reported
Hi @virginmedia, I’ve upgraded my broadband to your 1GB service when I moved to new place on 2nd Sep. A self-installation hub 3.0 was received. I was not able connected to the internet and your colleagues told me they cannot see anything wrong.
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Christine Henderson (she/her) 💙
(@hendipopsyoga) reported
@virginmedia No she didn’t…. I raised the complaint by phone on Thursday. But I’m not convinced because Frayan couldn’t tell me anything about it. Feels like I’m being fobbed off. Should I have a reference number?
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Prime Denzel
(@99GGMU99) reported
@virginmedia @HalBlakey You don’t thought we get sent to India told a egineers been booked and wait to get no engineer turn , call in told be told no appointment was booked **** company money grabbing *****
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Paul
(@AlexExile10) reported
@SVeggiepolice Sounds like the problems I'm going thru with @virginmedia - changed my contract in July, fixed for 18 months, in Sept they increased it by £5..... wtf....
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homa qureshi
(@HomaQureshi) reported
@virginmedia Ive tried that already. No change! Like i said its been 11 days now. Each day i get the same text your engineer will be with you the day after...@richardbranson @virginmedia VM is your staff that incompetent that they have to come everyday and still cant fix the issue.
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熊老闆
(@BossBear_) reported
There’s another problem with the moving. My online account indicates I’m not with Virgin Media anymore, that I cannot check my service and raise a complaint with the web form.
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Cath Puri
(@CathPuri) reported
@virginmedia Due 2 position of hub vs where phone needs 2 be, we'll have 2 run cables from 1 side of room 2 the other. Didn't install new phone system cos there was no solution. 1 solution - move hub but if we do, our broadband will be worse (been bad for nearly 3 yrs). So no phone & I'm ill!
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Sarah Richards
(@sarahkrichards2) reported
@virginmedia any update on the lack of broadband in N6 in London? This has been down since Friday. Hugely disruptive and your website now says fix by 4pm today (was 9am originally). Really not on when work from home. We’ll be looking to switch provider
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Ethan N Holloway
(@realENHolloway) reported
@DejaviewStream I believe its The Favourite as it was removed from the UK service due to a licencing agreement with Virgin Media for on demand, its still on the Ireland one tho Besides that the UK and Ireland probably have identical libraries