Virgin Media Outage Report in Croydon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, City of London, Hammersmith, Poplar, Southwark, Redhill, Leatherhead, Newham, City of Westminster, Southall, Orpington, Croydon, Hounslow and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Islington |
Internet | |
| London |
Wi-fi | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
-
cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
-
Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
-
Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
-
Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
-
Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
-
JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
-
Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
-
Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
-
Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
-
Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
-
alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
-
Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
-
Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
-
Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
-
gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
-
Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
-
Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
-
Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
-
Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Baldwin
(@mark_xc) reported
@virginmedia Thank you for response. The status says my broadband should be fine. The text cancelling engineer from Virgin says visit on hold while a network issue is investigated. This is now 3 weeks and it goes off at 12:15 daily. No other virgin users in my area have this issue. Help 😩
-
Andrew Furness
(@AndyDFurness) reported
@virginmedia The problem I have does not fall into any of those categories though, thats why I need to speak to someone or log an electronic call with a description of what my issue is.
-
Tony P*
(@Alfie_KC) reported
@virginmedia ahhhhhhhhh nobody answering messaging service, phone won’t dial as too busy. How do I get to speak to anyone about my bill being 3 times higher than normal
-
Aaron
(@Aaron75723038) reported
@virginmedia I hope to see a discount on my/other people's bills with the network issues as I'm not going to pay for a service that I am not receiving.
-
Sian Lo
(@SLo157) reported
@virginmedia Hi, the updated service status is now apparently fixed. However there is still no wifi, there is a flashing green light on the box and it’s not even detectable on devices. Please advise. Thanks.
-
Sherry King
(@SherK1975) reported
@virginmedia UB6 - I have a text to say internet is back up but we still have no service
-
Rose
(@RoseD729) reported
@virginmedia Finally got through to triage, explained I definitely wanted to cancel as moving to a property with WiFi and they still passed me to retention not cancellation. Managed to cancel contract now but still being hounded by texts and calls from retention!
-
Matt Lazenby
(@goonerby_matt) reported
@virginmedia But they are rubbish and hang up on you or cannot do anything actually constructive.
-
Amin
(@aminart) reported
Imagine the havoc in my home when 2 teenagers are logged in to their live lessons a parent teacher is running also live lessons to children at home and Internet goes down @virginmedia please get your act together, this is not on
-
mustafa
(@musteyotf) reported
@virginmedia my wifi has gone down and I’m working from what is the joke. I was literally in a conversation with a contact. WTF