Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, Dagenham, City of London, Hammersmith, Tower Hamlets, and City of Westminster.

City	Problem Type	Report Time
Brent	Internet	27 minutes ago
Camden Town	Internet	5 hours ago
Hackney	Internet	5 hours ago
Hackney	Internet	6 hours ago
Caterham	Internet	7 hours ago
London	Total Blackout	7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported 3 minutes ago from Camberwell, England

  @danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.

• 
  Paul McCann (@BigestPaul) reported 9 minutes ago from Bromley, England

  Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

• 
  Maisy Ray (@mun2010cr) reported 13 minutes ago from London, England

  Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

• 
  Raph Pour-Hashemi (@RaphPH) reported 13 minutes ago from London, England

  @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

• 
  James Mc (@jimmymc) reported 25 minutes ago from Bromley, England

  @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

• 
  Sarah Branston (@SBranston) reported 27 minutes ago from Redhill, England

  @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

• 
  Hadi Taheri (@persianuk2017) reported 28 minutes ago from Kensington, England

  @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

• 
  RThomas (@Mr_RThomas) reported 31 minutes ago from Lambeth, England

  @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

• 
  Mark Phillips (@Mark_Phillips66) reported 33 minutes ago from Camden Town, England

  Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.

• 
  Ash Powell (@theashpowell) reported 36 minutes ago from Bromley, England

  @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

• 
  Pocket Tips (@invisiblehive) reported 38 minutes ago from Camberwell, England

  @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

• 
  Sara Barman (@SaraBarman) reported 39 minutes ago from London, England

  @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

• 
  Sara Barman (@SaraBarman) reported 42 minutes ago from London, England

  @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

• 
  george (@_georgey) reported 44 minutes ago from Richmond, England

  Obviously never got a response from this @virginmedia

• 
  Ash Powell (@theashpowell) reported 45 minutes ago from Bromley, England

  @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

• 
  Ash Powell (@theashpowell) reported 49 minutes ago from Bromley, England

  @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

• 
  𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported 53 minutes ago from Whyteleafe, England

  @virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

• 
  𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported 53 minutes ago from Whyteleafe, England

  @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

• 
  Yao Song Ng (@notquiteYao) reported 57 minutes ago from Croydon, England

  @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

• 
  Maisy Ray (@mun2010cr) reported 59 minutes ago from London, England

  @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  らん~☆ (@TotoroRan91) reported 9 minutes ago

  @virginmedia There's a fault in the area, since yesterday! This happens way too often for the price of your service!

• 
  PhoenixFTA ∆ truly 3.5% 🇪🇺🇩🇪🌍 FBPE (@MyPhoenixFTA) reported 10 minutes ago

  @virginmedia I don't know anymore where to even start. My complaint letter to @CISASUK is growing with each interaction. Here's an easy one: don't have agents ever directing these words towards a customer "you are lying. You are a liar." What the actual F@+£????

• 
  Steveo (@Steveo111078) reported 12 minutes ago

  @virginmedia what's up with your mobile data? Connected to 4g full reception yet it's like dial up waiting on pages to load never used to have this problem

• 
  Sinead kelly (@Sineadk60144380) reported 12 minutes ago

  @virginmedia virgin media are cutting my 82 year mother who lives alone phone off. Customer for as long as virgin media has existed. No point ring customer service as they are waste of time and the call backs I am meant to get never happen

• 
  Elspeth The Pict (@ElspethThePict) reported 18 minutes ago

  @virginmedia It was a refund of payment in advance as my service has ended.

• 
  Yvonne T (@YvonneT2022) reported 19 minutes ago

  @virginmedia I have been a loyal customer for many years. I have a virgin mobile contract, media and broadband. @richardbranson thanks for offering customers broadband that is super fast. #virginmedia #broadband #NeurodiversityCelebrationWeek

• 
  john oxley (@oxosbase) reported 22 minutes ago

  @anthonyalan23 @virginmedia I’m with @virginmedia and never had a problem with buffering. Is there a hardware problem ?

• 
  ian rogers (@JayWratten) reported 23 minutes ago

  @Ballstocancer @virginmedia Full of huge promises @virginmedia they treat customers awful all about money 🙈

• 
  Elisabeth (@misselisamartin) reported 25 minutes ago

  @virginmedia there's intermittent signal issues in my area, I've followed your steps online to ensure that it isn't my hub. Now I can't connect to the Internet at all. How am I meant to work from home today? This is the 3rd time in two weeks 🥲🥲

• 
  JulesAnime (@AnimeJules) reported 28 minutes ago

  @DowndetectorUK Virgin Media seems to be down #virginmedia #virginmediadown