Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR2 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/11/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hackney, Islington, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Wembley, Dagenham, Camden Town, City of London and Sutton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomIslington TV
United KingdomCity of Westminster Internet

Community Discussion

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,

  • infolakedistri1 info@lakedistrictcottages.net (@infolakedistri1) reported from Camden Town, England

    @virginmedia I have now been without broadband for over 24 hours and on your service status page, it says I have no problem. When I call, you admit the problem but give no indication when it will be resolved. When can I expect broadband in Nw3?

  • jfkent93 James (@jfkent93) reported from Hounslow, England

    @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    @virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.

  • AddingtonSteph Stephanie Addington (@AddingtonSteph) reported from Richmond, England

    Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    @virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Your customer service tops the worst ever experienced. Paying for top connection and receiving intermittent and weak broadband signal. Hour long waiting times on the phone and evasive explanations. Absolutely shambles

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT

  • HarrisonsDeli Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia #hampstead still suffering in the village as the signal is still not fixed day 4 !

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • CahalBannon Cahal Bannon (@CahalBannon) reported from Hackney, England

    @virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.

  • Phil_precious1 Phil (@Phil_precious1) reported from Eltham, England

    @virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.

  • Phil_precious1 Phil (@Phil_precious1) reported from Eltham, England

    @virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Southall, England

    @NIAbbot Virgin Media has been down for me since Wednesday morning...

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stfcsimons Ryan simons (@stfcsimons) reported

    @virginmedia Still nothing now it’s saying hope to be fixed by the 7th that will be 6 days absolutely shocking service

  • JNJD42 Joel (@JNJD42) reported

    @virginmedia Still seem to be experiencing problems this morning, 6th April. What is going on?

  • DrMartinGray Dr. Martin Peter Gray (@DrMartinGray) reported

    @virginmedia my service is down again today. I’m a @vmbusiness customer

  • SAMSON453236241 SAMSON (@SAMSON453236241) reported

    @virginmedia @macavanagh Unfortunately having read your replies to these tweets I've realised how little you folks care. You don't speak normally. You just repeat yourself and your compensation scheme ensures you never actually have to pay out through it. 2 days is a long time. I'm out. I'm cancelling

  • VinnyP_MOT Vinny (@VinnyP_MOT) reported

    @LeePartridge16 @virginmedia I wish people would understand how easy it is to vastly reduce their bill. Ask to speak to cancellations. Ignore the rubbish they try frighten you with to make you stay. Cancel and watch the offers come rolling in over the coming weeks

  • purvang_d Purvang Desai (@purvang_d) reported

    @virginmedia Are the services down again ?? Not able to browse Internet using Virgin Services.. Forced to use mobile data to even write this tweet.. Had a nightmare the day before yesterday.. Not one more time.. Kindly update

  • Cammelllll Camel _ (@Cammelllll) reported

    @virginmedia Wi-Fi is still not working/ very inconsistent. Don’t ask me if I’ve rebooted my router because of course I have. It’s happening all around the country and needs to be sorted out

  • usman_mufc Usman (@usman_mufc) reported

    @virginmedia Still issues in the ws100dq area. Haven’t had a proper connect for 2 days and heating/lighting all linked to broadband.

  • kadenbatt KB (@kadenbatt) reported from Warmley, England

    @virginmedia After all the outages it's not stopped my WiFi pods working. How do u fix this? I've reset the hib and I've tried plugging the pods in close by to pair again and I get nothing

  • SAMSON453236241 SAMSON (@SAMSON453236241) reported

    @virginmedia @macavanagh Imagine speaking like a robot when you're an actual person sat on the account. Imagine brushing everyone off. Imagine never compensating for entire day outages, requiring 2 full days. You never mention that in the ads do ya, you should.