Virgin Media outages and service status in Croydon, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Croydon, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 8, 12:34 PM GMT+1.
- Internet (61%)
- Wi-fi (14%)
- Total Blackout (12%)
- TV (8%)
- E-mail (6%)
The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 and CR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Croydon, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, London, City of Westminster, Wembley, Poplar, Hackney, Croydon, City of London, Hammersmith, Southwark, Newham, Wandsworth, Orpington, Ashtead, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham
|
5 hours ago | |
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London
|
Internet | 6 hours ago |
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London
|
Internet | 6 hours ago |
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London
|
Internet | 6 hours ago |
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London
|
Internet | 8 hours ago |
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City of Westminster
|
Internet | 8 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Sam Peel (@SGuggiariPeel) reported from London, England@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Becky Dell (@beckylucydell) reported from London, England@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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potentialproductionzmusic (@potentialprodz) reported from Hackney, England7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Wilder Fulford (@wilderfulford) reported from Kensington, England@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Gemma Sargeant (@Gemsy8382) reported from London, England@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Bethany want (@BethanyWant) reported from Bromley, England@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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Gemma Sargeant (@Gemsy8382) reported from London, EnglandUnbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Mark Gould (@yiddo71) reported from City of London, England@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Bobby Harding (@bobby_harding_) reported from London, EnglandI have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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aaron grantham (@aarongrantham) reported from Richmond, England@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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CD 🌸 (@channa_2012) reported from Hackney, England@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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دانه الضبيب (@DanaAldubaib) reported from Paddington, England@virginmedia Yes I would like to cancel my service and still no one answer !!
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Bethany want (@BethanyWant) reported from Bromley, England@virginmedia It keeps going down on all devices now.
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CD 🌸 (@channa_2012) reported from Hackney, England@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Gemma Sargeant (@Gemsy8382) reported from London, England@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Bobby Harding (@bobby_harding_) reported from London, England@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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CD 🌸 (@channa_2012) reported from Hackney, EnglandI just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jayne Wellbrook (@Sweet_Jayney) reported@virginmedia my broadband not working...AGAIN
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Mark Said Camilleri (@markscamilleri) reported@virginmedia @Ofcom Now it's even worse, service outage - status page offline and the telephone line not answering (@virginmedia it is 03454541111 right?)
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shane Jones (@AkShane47) reported@virginmedia Try again, I'm now having issues not working
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MJW 🐀 (@the_lazyknight) reported@virginmedia Oh no! I missed the first outage, thank you so much for scheduling a second one later on so I didn't feel left out!
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Nightshade (@Nightshade_stw) reported@virginmedia Shame on you Virgin Media. Not only is your WiFi service atrocious. You have closed your call centre so no one can speak to you and your WiFi checker page is down as well. Terrible way to treat your customers. #virginwifi #VirginMediaoutage #virgindownagain
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Cor Blimmais (@Maxwell_Spiers) reported@virginmedia and yet again the broadband is down. Someone really has messed you up today, haven't they?
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(رضوان) Rizwan (@RizwanFarooq10) reported@virginmedia What are you guys playing at? Third time in one day, my Internet is down (connected but no WiFi) 🤌🏼 #virginmedia
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Bee (@Irish_Bri) reported@virginmedia Off again.. BR3.. Will you be refunding customers for lack of service?
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Finnley (@Finnley85949475) reported@virginmedia back down again! if your on a desktop or laptop i found a vpn makes it work for the pc
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GottaScoot (@StevenD17745863) reported@virginmedia Its down again and customer services have been useless - and to add insult told to check status on internet website which states - NO KNOWN ISSUES