Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Hackney, Redhill, Mitcham, Wembley, Welling, Croydon, City of Westminster, Islington, Hounslow, Paddington, Wandsworth and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
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Drew
(@Drew_Kerr) reported
from
Lambeth, England
@virginmedia Have signed for alerts, no updates or reasons sent to me. I can see frlma quick search it’s London wide. Please tell me what the issue is.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Peter Downer
(@pdowner87) reported
from
Bexleyheath, England
@virginmedia this company seems to have zero respect for existing customers. Poor customer service and no help at all. I will be looking for alternative more respectful companies to deal with.
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Adey
(@_adeyabdullahi) reported
from
Camden Town, England
@virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also
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fone mechanics
(@fonemechanics) reported
from
City of London, England
Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.
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Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
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Maria Rosamojo
(@Rosamojo) reported
from
Camden Town, England
@virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.
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Maria Rosamojo
(@Rosamojo) reported
from
Camden Town, England
@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing
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Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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Charlie Miller
(@charlie_miller) reported
from
Lambeth, England
@virginmedia @jwsal Yeah, I’m in Brixton too and there are faults reported in our area. The estimated fix time keeps getting pushed further and further back, and new faults are being flagged. So it’s getting worse, rather than better. Been like this since last night. Very frustrating.
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Ankit Sharma
(@B4BRAHMINS) reported
from
Banstead, England
@virginmedia working from home once in 2 months and the same day your internet is not working in my area. Whats the point of paying such a huge monthly bill. Complaint number: COM103378725. Get it resolved or pay back the money i have paid for this month.
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Jason Best
(@jason_best) reported
from
Camberwell, England
From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm
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𝕖 𝕞 𝕞 𝕒 🦒
(@emmajanepenney) reported
from
Shoreham, England
Why is virgin mobile still down 😩 @virginmedia
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Drew
(@Drew_Kerr) reported
from
Lambeth, England
Great. Bank holiday binge watch plan ruined by @virginmedia being down in SW8 AGAIN. Might be finally time to move from them. Speedy broadband isn’t speedy broadband when it doesn’t bloody work.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.
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David Hannam
(@tiggermethis) reported
from
Bromley, England
@virginmedia Magically the issue has after a few hours resolved itself....engineer stood down! 🤔
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John Green
(@johngreenn) reported
from
Lambeth, England
@Andrewcowderoy @virginmedia Down in #brixton too ;(
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will jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia @iamchrisowen Some warning would have been nice, you should have told SW9 customers you intended to remove service this weekend, I could've made other plans for my deadline.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NotWokeBloke
(@FormulaLunch) reported
@virginmedia So my listings show that #TheWheel, on #BBC1 tomorrow at 18:50 is the same show from last week! Can this be right? After all, you are known for your crap listings!
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julie rattle
(@rosie2265) reported
@virginmedia I would also like to speak to someone in Uk as connections are bad to customer service and can’t understand the agents
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James Armstrong
(@JArmstrong_NUFC) reported
@virginmedia Spent 4 hours waiting for your WhatsApp team to respond and now on a call after being transferred 3 times. 1hr 46mins and counting. Still can’t cancel my contract 🤬
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Naravo
(@Naravo1) reported
@virginmedia No they want me to pay I refuse because Sky was give me the same deal with room to room connection. I only reconnect with virgin media because of the promised the retention gave me and also with the new v60 box I only received the old type box .. I have your service for 10 years
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James Armstrong
(@JArmstrong_NUFC) reported
@virginmedia Now I’ve finally got through to someone… I’ve been transferred to random person at o2 and now back on hold… with my virgin cancellation request seemingly ignored… embarrassing and unacceptable. Just let me cancel as my contract allows me!
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𝙺𝚊𝚛𝚢𝚗 𝙱𝚞𝚛𝚗𝚑𝚊𝚖
(@KarynBurnham) reported
@virginmedia Have you read the nonsense your staff are writing in their messages? Promising help, then never coming back. I’m then reverted back to a bot and have to start again. Phone is no better.
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Matthew Thomas
(@_MMThomas) reported
@virginmedia Those stopped about 3/4 days ago. Used to give an estimate, but seemingly there is no solution anymore….
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e
(@arxpw) reported
@twopointslost @virginmedia I'm in the WF area and I've been down since last Friday. No end in sight for this. Engineer who could have come to take a look was auto cancelled by virgin. Days keep getting pushed back. P1 downgraded to a P2 today.
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michey
(@miche_2kk) reported
@virginmedia The wats app chat service is just impossible. Takes hours and then no one responds even after the security questions. Can’t speak to anyone via 150. Just keeps sending link to wats app can she cancel her order?
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Micheal OLainn
(@micheal_olainn) reported
@VirginMediaIE #VirginMediaIE Our Virgin Media service is a real disaster. We keep upgrading but the service gets worse. TV signal input in sporadic, it comes on for a while then blacks out but service says there is no problem. Broadband is now narrowband. It’s a rip off