Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/23/2026 08:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hackney, Southwark, Hammersmith, Croydon, Dagenham, Southall, Beckenham, Merton, City of Westminster, Paddington, Newham, Stratford and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomWembley Wi-fi
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomLondon Total Blackout
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Stratford, England

    @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

  • tonypaulway Tony Way - Bloke off the telly (+Films) (@tonypaulway) reported from Hackney, England

    @profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    And although operative insists there is no local issue, 5 people in my street have no @virginmedia

  • jackjfaulkner Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside

  • danslee Dan Slee (@danslee) reported from Camden Town, England

    Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • UKmatC Mat Carey (@UKmatC) reported from City of London, England

    Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • Messy_BB Mercedes BB (@Messy_BB) reported from Camden Town, England

    @virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • trickyvondickie Tricky (@trickyvondickie) reported from Kensington, England

    @virginmedia trying your text service now

  • TobiWanDOTA Toby Dawson (@TobiWanDOTA) reported from Camden Town, England

    Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • KeaneMJ ♻Michael J Keane ♻ (@KeaneMJ) reported from Lambeth, England

    @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nolsw Nolan Wilde (@nolsw) reported

    @virginmedia Your service checker said no issues so I’m confused if you know about it

  • MrCJCalvert CJ (@MrCJCalvert) reported

    @virginmedia Rang your UK customer services & the automated line to report it but no one has been out it’s very dangerous plus it’s torrential rain & lightening is forecast

  • DebraDommen Debra Dommen (@DebraDommen) reported

    @EmmaJaneRD @BBCRadio4 @VodafoneUK Shocking, Virgin Media just as bad it took 4 telephone calls of talking to 'robotic' humans before they stopped contacting my Dad after he had passed away. They then wrote to him about a complaint he hadn't made it was deeply upsetting these organisations are a disgrace.

  • Katy_Louise1 Katy (@Katy_Louise1) reported

    @virginmedia hi, I'm not able to make calls or use 4g on my phone. A new contract started today but I am not due to receive the new phone until next weekend. Can you help please?

  • MikolajczykPete Pete Mikolajczyk (@MikolajczykPete) reported

    @virginmedia It says no known issues but when we call the service desk we get a message telling us there is a problem in our area and you are working to fix it. 5 days later still the same. When will it be fixed?

  • Ofcom Ofcom (@Ofcom) reported

    @Gunner1985 @virginmedia Hi Teas, the cost of calling an 0845 number is made up of an access charge to your phone company, and a service charge set by the company you're calling. Organisations should include the service charge where the number is presented.

  • Breadosity Breadosity (@Breadosity) reported

    @virginmedia ur wifi is **** im literally ethernet connected to ur box and i get ******* nothing 🤡

  • GregorJClark Gregor Clark 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@GregorJClark) reported

    @virginmedia That’s what I did earlier & had to hang up. Is there any way you can DM me a working link to a chat session? I don’t have the energy for half an hour of hold music.

  • TrulyMarkCooper Told You So (@TrulyMarkCooper) reported

    @virginmedia Our broadband has been poor most of the week, hopeless today, despite resets. Is there a known problem in CR8 area?

  • jinny661 Jeanette Pace (@jinny661) reported

    @virginmedia I need to speak to someone in customer services re my early termination charge.