Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Croydon, Paddington, Hammersmith, Hackney, Ealing, Camden Town, Southwark, Islington, Sutton, Tower Hamlets, City of Westminster, Dagenham and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@richardbranson can you explain to me why @virginmedia is so bad? The customer service is vile and so is the internet. Sort it out you tax dodging ****!!
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ジェイ (Jay D)
(@ChaosInCalm) reported
from
Merton, England
@virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!
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William
(@wpcastile) reported
from
Paddington, England
@jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!
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Lisa Ward
(@LisaWardComms) reported
from
Kingston upon Thames, England
1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia Still waiting for someone to contact me regarding my query after four days and 3 requests for help. Do you think this is acceptable customer service?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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chrisoregan
(@chrisoregan) reported
from
Bromley, England
@ricgdavies @virginmedia Damn :( 1,100 down, 55 up will be here next Wednesday
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Chris M
(@ChrisdMRF) reported
from
Richmond, England
@virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@55DGW @virginmedia They are the worst I've ever had the displeasure of dealing with! #VirginMedia 💩
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia I have twice tried to speak to people this week re the poor broadband speeds whilst being left on hold for over an hour the first time and 30 mins the 2nd time. Can someone contact me so I can end my contract as your service is terrible
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@virginmedia I've been on hold for 45minutes and still going after being cut off the first time after 30minutes. You don't give a ****, this is all PR!
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Lucy Williams
(@_leftielucy) reported
from
Camden Town, England
@DumbassMiliband @virginmedia Literally soo bad this week 😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ScoBO
(@ScoBO89355520) reported
Hey @virginmedia ..I'm about to refer you to CISAS and end my contract. I have an ongoing complaint from AUGUST 2020 which has still not been resolved despite spending about 4 hours on the phone today to 4 agents. Totally unacceptable customer service to a loyal customer.
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Ben Love
(@BenjamesLove) reported
@virginmedia can someone help please? Can’t get hold of anyone on the phone.
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Tom Lloyd
(@tomlloydwrites) reported
@virginmedia No know issues, as per the last two weeks
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Griff
(@GriffPlays) reported
@willandersongfx @virginmedia I've spoken to them for hours, there is an issue locally that, according to their notes only affects their TV service during the evening... no internet issues and nothing showing up on my dashboard 😰
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Karly
(@k4rlyb) reported
@virginmedia hi I’m having trouble logging into my account, it won’t let me reset my password. The chat function on the website isn’t updating and I can’t get through on the phone. Can you help please?
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Customer Service
(@vmbusinesshelp) reported
@JimGrahamIT @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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emily martin
(@emilymartin23) reported
@virginmedia I have never experienced such appalling service as i have experienced with your customer service! 10 hours of calls this week to be told completely different things by different people
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Customer Service
(@vmbusinesshelp) reported
@JimGrahamIT @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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AK
(@TheAlanKay) reported
.@virginmedia are awful when it comes to renewals. Pass it on.
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Jeremy S
(@JeremyS53087613) reported
@virginmedia I need your help! I have cancelled my contract online (moved home), returned my router (acknowledged by you) and then called 3 times (no joy but cost me £23 to wait) and online message service 3 times to be told all sorted - today another bill for £55 - pls help - shocking!