Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/25/2026 06:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Islington, Hackney, Southwark, City of London, Hounslow, Greenford, Hammersmith, City of Westminster, Greater London, Camden Town, Wembley, Paddington and Poplar.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomIslington Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia need to find out who to contact about bad single on my mobile????

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!

  • 3lzantoinette king elz 🪐 (@3lzantoinette) reported from Merton, England

    one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭

  • JLoveRage James Loveridge (@JLoveRage) reported from Islington, England

    @virginmedia It's working now but was down for 12 hours

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

  • markjg65 mark garratt (@markjg65) reported from Camberwell, England

    Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia

  • evac90 Eva Collingwood (@evac90) reported from Hackney, England

    @virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.

  • narifahad Londonfoodster (@narifahad) reported from Ealing, England

    @virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • JLoveRage James Loveridge (@JLoveRage) reported from Islington, England

    @virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • panlidsid Floydarama (@panlidsid) reported

    @virginmedia @robertwlk You may help to raise a complaint that will ultimately end up downna dead end. The proof is years of poor service.

  • hancock1417 Mrs.Hancock1417 (@hancock1417) reported

    @virginmedia However the responses I was getting were nothing to do with my issues above. I was told that I would be having another engineer for the fault (it had been fixed) my services weren’t working because I hadn’t paid my bill? It was due to the faulty hub that we had no wifi

  • NjHall75 Natasha Hall (@NjHall75) reported

    @virginmedia @TalkTV you were discussing this very issue in your show this morning weren't you? The fact that it is impossible to actually speak to a human being now!

  • Digital_Den15 Den Butler (@Digital_Den15) reported

    @virginmedia Already done that, it says 'Looks like you’re having trouble connecting to the Hub' I'm going round in circles

  • NjHall75 Natasha Hall (@NjHall75) reported

    @virginmedia Appalling customer service from @virginmedia. If this is my only option then it will have to be Thursday. I am owed money and have been promised this at least 4 times following an online chat with someone like you. You say you will 'sort this out' but I have no faith

  • 6728slm SF (@6728slm) reported

    @_alicebeer Help. Having huge issues getting Virgin media to understand my complaint. My husband passed away last month. I changed account over but now have huge bill due to their incompetence. Can you help me please

  • Scrapyard2Umar Umar Hayat (@Scrapyard2Umar) reported

    @virginmedia @hancock1417 They are just like banker, here to rob people after tieng them to a contract and then pretend to care of give a damn about it. They ve 5 tweet template and that's all they show off No work in background.

  • PunishedVeteran Gavin Brierley (@PunishedVeteran) reported

    @virginmedia No engineer coming today, no equipment coming either Only appointment for Wednesday which cannot do so have to wait till Monday for the install It's embarrassing the amount of issues I've had

  • Russellridley3 Russell Ridley (@Russellridley3) reported

    Just spent 3 hours on a chat with Virgin Media and have made no progress. A loyal customer of 16 years being charged 40% more for the same package than a new customer. What happened to loyalty? The price creeps up and you need to ask for a loyalty discount! Shocking!

  • dr1chards Dan Richards (@dr1chards) reported

    @jmtorton They did this to me @virginmedia @Ofcom - they make it almost impossible to leave - terrible