Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR2 and SE25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 03/02/2026 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Hammersmith, Ealing, London, Paddington, Hackney, Richmond, Wembley, City of Westminster, City of London, Newham, Northolt, Redhill and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Wi-fi
United KingdomCroydon Internet
United KingdomSouthwark E-mail
United KingdomHammersmith Internet
United KingdomEaling TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • Caz_Candiboots Caz_Bolt (@Caz_Candiboots) reported from Bromley, England

    Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    .@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    @virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

  • monique86237847 EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • sarahMwasHudson Sarah Martin (@sarahMwasHudson) reported from Bromley, England

    Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    No service during work hours? You … useless things. @virginmedia #virginmedia #useless

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • NiciEberlPhoto Nici Eberl Photography (@NiciEberlPhoto) reported from Islington, England

    @virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!

  • lghendry Laura Hendry (@lghendry) reported from Camberwell, England

    @virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia There is no current estimate. Still without internet. How can I cancel the service?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • countysarge Sarge (@countysarge) reported

    @virginmedia you've managed to mess my home move up by NOT installing services on the day agreed and now calling to say it'll be another two weeks before the service can be set up. And your phone lines aren't connecting to talk to anyone! Joke of a company!!!

  • bengarrod4 Ben (@bengarrod4) reported

    @virginmedia shocking service my parents Internet has been intermittent for about a year. Majority of the day it won't connect. You spend hours on the phone just to be fobbed off. Can you contact me to either cancel this contract or send an engineer out.

  • macky80 shaun mcmanus (@macky80) reported

    @virginmedia It was showing up yesterday as a fault😡 virgin media was supposed to text me when the issue was resolved- no text message. And now I’m spending my time going round in circles, because every time your services have an issue- you can’t actually get to speak to someone!!

  • YorkiePud1981 Paul (@YorkiePud1981) reported

    @virginmedia so far spent over an hour on the phone today trying to cancel my broadband spoke to two different people who both said they had to transfer me and then I get cut off. No worries see I’m leaving CS is shocking

  • dkm_miska dkm_miska (@dkm_miska) reported

    @virginmedia it’s the third day I am trying to contact you non stop, can someone please help me? I need to cancel my contract ASAP, it’s been nothing but a struggle with your service for the last year

  • UsernameError4 UsernameError (@UsernameError4) reported

    @virginmedia @Ed_Stroud Stop apologising and do something about your company. It's truly awful. Should have stuck to planes and cola.

  • Cairns5Paul Paul Cairns (@Cairns5Paul) reported

    @virginmedia It’s asking to do a hard reset on the router which I’m not happy to do, as previously said were all trying to work online. This obviously means re connecting all devices linked to the router. Not really a quick fix .

  • steven_horrobin steven horrobin (@steven_horrobin) reported

    @virginmedia @athenalamnisos1 i want to speak to a supervisor cos you was out of order puting the phone down after waiting 40 mins

  • athenalamnisos1 Athena Lamnisos (@athenalamnisos1) reported

    @virginmedia On your text service - still nothing, since asked to hold on at 7.09 this morning. Honestly, this is appalling

  • EASprecher Eva A Sprecher (@EASprecher) reported

    @LukeelkinsTV @virginmedia I recommend calling them to say you are planning to swap because it's too expensive. When I have done this in the past they have put it down (sometimes to lower than the original price). Worth a go in any case