Virgin Media Outage Report in Croydon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, City of Westminster, City of London, Hackney, Hounslow, Croydon, Hammersmith, Southall, Paddington, Wembley, Islington, Epsom, Caterham and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| City of Westminster |
Total Blackout | |
| City of London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
-
#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..
-
Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.
-
Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
-
Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
-
Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.
-
Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
-
mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
-
Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?
-
☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
-
Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
-
Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
-
John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
-
Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
-
#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.
-
Befitat50
(@befitat50) reported
from
Lambeth, England
You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..
-
Helen Pinkers
(@Barchetta66) reported
from
Camden Town, England
Our 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nigel
(@inharrow) reported
@virginmedia since beginning of December you have been dealing with a ‘complex issue’ that means I have patchy internet and have to work using my phone signal and not virgin. No end in sight. Router flashes yellow - not 1 of the colours. And still being charged… 😕
-
Mick
(@thekingsclothe) reported
@virginmedia literally had to put the phone down on Virgin Media service worker who refused to cancel my contract. Not sure what to do now. VM acting like gangsters. Be warned people.
-
Tericho
(@TerichoHorror) reported
So not only has Virgin Media been awful since November. But they make it deliberately difficult to cancel your plan, even out of contract. Yet another company that forces you to call them so they can try to persuade you to stay. Zero option to cancel online.
-
Danny Hutchings
(@dan371971) reported
@virginmedia Looks like I’ve finally got it sorted out by talking to a chap earlier. Time will tell if the adjustment is on my next bill. Getting 2.5 days comp for 5 days outage!! Not really good enough but I’ve spent long enough on this now.
-
TheG33Kery
(@SIlentKnigh7) reported
@virginmedia Just so you're aware you're BB offshore teams are informing people "no one has reported this issue before". You can see yourself that isn't true if you check social media etc (or my link). We need a general fix (not a tech visit) fairly sharpish.
-
Alright Dave?!
(@alright__dave) reported
@Sonny_Club @virginmedia It's the ****** hardware mate. I've had zero issues since switching to a Google mesh network.
-
Alan Morris
(@Alan70071373) reported
@virginmedia Four months waiting for a connection, 4 engineer visits and still not connected 4g startup package which doesn’t work. Several hours of phone calls and emails. When are you going install our service.
-
DaniB #IStandWithUkraine 🇺🇦
(@DaniBDictates) reported
1/Abominable service from @virginmedia who have blatantly lied to us about the equipment we would be sent upon signing a new contract. Hours on the phone being fobbed off & told they can’t send us boosters until they check connections. We were promised 3 boosters & charged £25
-
StevensanPH
(@stevensanPH) reported
Been on hold with @virginmedia since 10am this morning... Now in a never ending loop of "you've been waiting a while, do you want to continue" Raise prices 18% and then hide...
-
TTID
(@Edwards_301182) reported
@virginmedia your customer service is truly truly shocking, you should be embarrassed..@bt_uk any broadband deals 👀