Virgin Media Outage Report in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Croydon, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Caterham.

City	Problem Type	Report Time
London	Internet	10 minutes ago
Camden Town	Total Blackout	8 hours ago
London	Internet	10 hours ago
Tadworth	Wi-fi	10 hours ago
London	Total Blackout	11 hours ago
Redhill	Internet	11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Alessandro Ferrara (@iamAleFerrara) reported 38 seconds ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Kerry Vaughan (@Boubs1985) reported 42 seconds ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Alessandro Ferrara (@iamAleFerrara) reported 1 minute ago from Kensington, England

  @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

• 
  Emma Churcher-Holt (@emmalouchu) reported 13 minutes ago from Camden Town, England

  @BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 16 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 20 minutes ago from Kensington, England

  @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

• 
  Andrew Wood (@andrewlwood) reported 26 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Deano (@Deano1969) reported 27 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Liam Smith (@Liamsmith260493) reported 28 minutes ago from London, England

  @virginmedia Our Wifi has been down since yesterday can you help please

• 
  Alessandro Ferrara (@iamAleFerrara) reported 33 minutes ago from Kensington, England

  @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

• 
  CJ (@ZJM_331) reported 35 minutes ago from Islington, England

  @virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.

• 
  Mary (@SandraS80775853) reported 36 minutes ago from London, England

  @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

• 
  Sam Batty (@sam_batty) reported 38 minutes ago from Islington, England

  @virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.

• 
  Stephen Champion (@Champs707007) reported 40 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  marksonofjohn (@marksonofjohn) reported 42 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 49 minutes ago from Kensington, England

  @virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼

• 
  Alessandro Ferrara (@iamAleFerrara) reported 55 minutes ago from Kensington, England

  @virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!

• 
  Emma Churcher-Holt (@emmalouchu) reported 58 minutes ago from Camden Town, England

  @virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.

• 
  Mary (@SandraS80775853) reported 59 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 59 minutes ago from Kensington, England

  @virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Powell (@Andrewsean85) reported 2 minutes ago

  @virginmedia What a bloody waste of time this was!! Thinking it was broadband when I clearly mentioned mobile!! How many times do I have to say mobile!?I am sick to death of the service I have gotten over the last two days and I think I have to now cancel my direct debits!

• 
  PaulG (@GarmentPaul) reported 4 minutes ago

  @LeePartridge16 @virginmedia VM kept increasing our package prices - refused to offer a better deal when we threatened to cancel - so we cancelled. They then offered us a better deal - we remained cancelled and went to BT. We have never looked back.

• 
  Rodders (@Bag4moi) reported 5 minutes ago

  @LeePartridge16 @virginmedia Cancel them I did when they increased my broadband by 20percent . They then offered me same deal I said no. Now they are badgering me with calls offering me 50 percent off.

• 
  Motorsportmark (@Motorsportmark1) reported 8 minutes ago

  @virginmedia @MoneyTelegraph on behalf of my parents, who have no social media, they were promised a phone adapter by April 1st - it has not arrived. Could someone please help organise this.

• 
  Tom🏴󠁧󠁢󠁥󠁮󠁧󠁿⚒💜💙 (@tosman30) reported 11 minutes ago

  @LeePartridge16 @virginmedia Whoever name is on the contract should cancel.....then the other should open a new contract as a new customer.

• 
  Gemma Waggott (@GemWaggott) reported 12 minutes ago

  @virginmedia Yes if I can speak to someone who can resolve this for me and is up to speed with what the issue is.

• 
  Autumn (@UpnightB) reported 13 minutes ago

  @virginmedia Hi, My WiFi has been in constantly loosing connecting and being slow, I've tired restarting ans checking the service status and everything is 'looks normal: when using the service check page. Can you check to see if any faults are in my area? Postcode: LE33DP

• 
  20thCenturyB0I (@20thCenturyB0I) reported 16 minutes ago

  @virginmedia You know your service is down right???

• 
  Andy bravery (@Andybravery2) reported 17 minutes ago

  @LeePartridge16 @virginmedia If they do maybe you could ask why their customer service is so woeful. The presenter of times radio made a similar comment about them yesterday. Private sector monopolies = epic failure

• 
  Renegade 🌍 (@ladolcevita69) reported 21 minutes ago

  @virginmedia No you haven’t. Intermittently down throughout the whole day which has been badly affected.