Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 12/08/2025 13:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, City of London, Southall, Hammersmith, Camden Town, Hackney, Newham, Southwark, Tower Hamlets, Islington, City of Westminster, Croydon, Wembley and Orpington.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomPaddington Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Camden Town, England

    @virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?

  • OohLookItsEmma Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • jessie_tovey Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.

  • fareastfood126 Oriental Food 吃货铺子 (@fareastfood126) reported from Islington, England

    @vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.

  • tianbosi 添柏司 TDP (@tianbosi) reported from Hackney, England

    @virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Camden Town, England

    @virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia Well the forums were useless... now all my virgin services are down, again.

  • torskinner Tor Skinner (@torskinner) reported from Lambeth, England

    @virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from Poplar, England

    @virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.

  • Honeykiss Wendy (@Honeykiss) reported from Lambeth, England

    @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Camden Town, England

    @virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.

  • msclareryan Clare Ryan (@msclareryan) reported from Camberwell, England

    @virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?

  • CridlandKeith Keith (@CridlandKeith) reported from London, England

    @virginmedia Still not been able to get through to the support team 😢

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gashead Alistair 🏴‍☠️ Burns (@gashead) reported

    @virginmedia They left before confirming my service was working. They didn't mention issues with the cabinet although the door has been open for at least a week. I rang up and booked another engineer appointment for Thursday though am surprised this has not been escalated by now.

  • Kraggle83 Kraggle83 (@Kraggle83) reported

    @virginmedia I have the hub 4 lights is normal white colour. Service page keeps crashing for me

  • xartman 🍒William McDiarmid 🍒 (@xartman) reported

    @BIM_Scot @virginmedia I have the same issue. Also area 28

  • SeamusMcCabe10 Top Dog (@SeamusMcCabe10) reported

    @virginmedia Do you have a reference number for the ombudsman which I can use as part of my complaint- Virgin trying to steal money

  • DandyKatherine KatherineLondon (@DandyKatherine) reported

    @virginmedia Please help, nothing has happened since our last conversation

  • gunmens Andy Nelson (@gunmens) reported

    @virginmedia Called that number and they cant help cos i dont have an account cos I cant get broadband installed into the property which is all I want to do. Got given a number of 08000 525 738 to call to find out why it was rejected to get possible reasons not the actual reasons. FFS

  • RobinhoEBFD Robinho (@RobinhoEBFD) reported

    @virginmedia If a third technician doesn't fix the problem you should do the decent thing and cancel my contract free of charge. So I can get a new provider. Absolute joke that you can't provide the only thing I'm paying you for and can't work out what's wrong.

  • xartman 🍒William McDiarmid 🍒 (@xartman) reported

    @virginmedia Yes, internet out and want to establish if it’s a network issue or limited to myself.

  • blois_kevin kevin blois (@blois_kevin) reported

    @virginmedia why is it you can never get through to anyone by phone. Appalling service, appalling internet speeds. Apparently the upgrade work was going to make the Wi-Fi quicker than Concord breaking the sound barrier!! More like a ballon going pop at a tea party!! 🤡🤡

  • MrJolson Gary Robson (@MrJolson) reported

    @virginmedia Is this a parody account ? …after describing the atrocious service offering and pointing out the irony of the first question being “why do you wish to cancel” …your response is “why do you wish to cancel”…please tell me you are being intentionally obtuse ?