Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7, CR4 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, Hammersmith, Southall, London, City of London, Islington, Newham, Caterham, Poplar, Southwark, Merton, Hackney, Hounslow and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| City of Westminster |
Wi-fi | |
| Croydon |
TV | |
| Hammersmith |
TV | |
| Southall |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Gareth Keen
(@gareth_keen_80) reported
from
Bexleyheath, England
@virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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Modern Eccentrics
(@ModernEccentric) reported
from
Hackney, England
@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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matthew jones
(@mad1badger) reported
@virginmedia #betterconnected but no staff to help when your customer service is so poor
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SUJIT KUMAR DAS
(@Chakradan) reported
@virginmedia @virginhelp Hi, presently do you have any physical Stores operating in London which provide physical service? If yes, what’s the contact number for them?
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Neil
(@Dexisson) reported
@virginmedia Reinvest in your network? My service has gone almost unusable. Seeing as your raising the price way above inflation and I don't get what I pay you for can I cancel my contract?
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Hussey FM
(@djspeedy34) reported
@MaryMRobin @skytv Hi again good for you i wish @virginmedia would drop my bill down and give me a good deal
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jamie wilson
(@jamiewilson1987) reported
@virginmedia since installation in October your service has been at best very poor. It was only yesterday our box had to be replaced leaving no TV since Sunday, Internet cut out on Saturday night for the 3rd or 4th time. We now have no Internet again and no engineer available.
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Mel
(@lemonie1978) reported
@virginmedia Nope because the complaint won't be actioned until after my 14 day cooling off period so its pointless unfortunately. Someone even told me my account had been inactive for 9 years yesterday. I just don't even know what is going on.
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Matt
(@pcMatty) reported
@virginmedia Why, when I wanted to cancel my broadband/tv/phone package in Jan due to price increases, that under your T&C, should be 30 days. You stopped my services after 1 week.
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Dan Jackson
(@danj2k) reported
@vmbusinesshelp Hello @vmbusinesshelp our Virgin Media Business connection is still down, I've managed to get in touch with the landlord and have the fault case no. and account no. now, this whole incident has been dragging on for 2 weeks now, any chance I can dm you the info to get it sorted?
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🚘🎥 📷🎥 🚘 Caught On Camera UK 🚘🎥 📷 🎥 🚘
(@cameraoncaught) reported
@smartmotorways @Budgiekiller @virginmedia Three lanes, slow moving traffic, I am in middle lane, reason is car up ahead broken down in 1st lane and police car/police officer directing traffic.
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Greg Tank
(@gregtank) reported
@virginmedia @virginmedia If you read my complaint you'll see that one of the key issues here is that Virgin have refused to put their offer and explanation of compensation into writing - offering the generic phone number for me to call is not an appropriate response