Virgin Media Outage Report in Croydon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Bromley, Croydon, London, Dagenham, Beckenham, Bexleyheath, Wembley, Camden Town, Poplar, Fulham, City of Westminster, Reigate and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| Hammersmith |
TV | |
| Bromley |
Phone | |
| Croydon |
Wi-fi | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
-
Ruby Atkin
(@ruby__ema) reported
from
Hackney, England
@TalkTalk plz can you fix my WiFi or I’m leaving you for @virginmedia xx
-
🙌 N E I L 🙌
(@Neilz1) reported
from
Camden Town, England
@virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.
-
LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Leesasdream @virginmedia @BBCWatchdog It’s actually ridiculous how unethical they are. The amount of promises they’ve made with no delivery. Something as small as a manager reaching out. It’s actually ridiculous how piss poor their customer service is.
-
Anne morrison
(@54mum) reported
from
Bexleyheath, England
@virginmedia please forward me the UK telephone number for complaints. Too long to explain the awful service received. I have complained via email but the saga continues! No reply to latest email. Thank you
-
Claire Priestley
(@ClairePriestl8y) reported
from
Camberwell, England
@virginmedia why oh why can I never speak to anyone or get the support I need?
-
bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
-
LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia We’ve run the test kit already. We aren’t getting any help from you lot so we’re going to Ofcom to settle this.
-
Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
-
Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
-
lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
-
LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
-
LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
-
LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
-
IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
-
IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
-
Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
-
Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
-
bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
-
Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
the mail man
(@lastdrawsmac) reported
@virginmedia hi there, just been cut off in the middle of a support call and now the line isn't ringing. Can you advise when I should call back
-
COACH With NO Name
(@no_coach) reported
@virginmedia No issues on the website in my area but when I call it says there is a fault in AL1 and the engineer even told me one of the cabinets Virgin has to fix.
-
Paul Hughes
(@Paul0Hughes) reported
@virginmedia In a complaint response letter dated December 3rd and verbally on a call on the 28th of December.
-
Garry Brown
(@majson83) reported
@edwinaferg @virginmedia Edwina, I'm in Northolt near South Ruislip, ub5... had no Internet since yesterday am. Fix time was 7pm yesterday now 8pm tonight.
-
Ursula Kelly
(@ViewforthHE) reported
@cynthia83225666 @queenchristina_ @virginmedia Same here. Online is impossible and sends you round in a loop. Funny how "communications" companies are among the absolute worst for communications. Finally got through on the phone to a human who sorted it (the human was helpful, just getting to that point was a dreary slog. )
-
Matt Reeves
(@mattreev3s) reported
@virginmedia A Twitter handle along the lines of viginhimedia has tried to contact me to get the details of my card as if they are going to help me
-
Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.
-
COACH With NO Name
(@no_coach) reported
@virginmedia Everything..it won't help..it is a network issue. Virgin is either at capacity in my area or you are managing the network and throttling bandwidth in the area between 9am and 5pm weekdays. I will post the BQM graph to prove it.
-
Linda B
(@LindaJB1921) reported
@queenchristina_ @virginmedia Been there Christina! Feel your pain. Had to do several letters by special delivery over several weeks before closing my account. Worst customer service I have ever experienced.
-
paul mcvey
(@ptmv69) reported
@virginmedia Trying to ring to sort my problem out But after being on thr phone foe over an hour and a half I get cut off waiting to be transferred to a different department Is this really good enough? Fuming is a god word to use a the minute Is this how you treat customers