Virgin Media

Virgin Media Outage Report in Croydon, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Croydon come from postal codes CR90, CR0, SE25 and CR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croydon, Greater London, England 02/25/2026 17:35

February 25: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, Hackney, Islington, Hounslow, Paddington, Welling, Croydon, Wandsworth, Southwark, Redhill, Wembley, Southall and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomHammersmith TV
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon TV
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia I suggest you improve your so called customer service by getting shut of it and starting again

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Paddington, England

    @NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!

  • stevekennedyuk Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Please fix @virginmedia in NW3 get pixelation on channels like C4 ...

  • MarkoValonen Marko Valonen (@MarkoValonen) reported from Brentford, England

    @virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

  • TheMrFlowers TheMrFlowers (@TheMrFlowers) reported from Camden Town, England

    @virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

  • katie_b72 Katie Bolton (@katie_b72) reported from Islington, England

    @virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!

  • bycandlelight27 BCL27 Design (@bycandlelight27) reported from Islington, England

    @virginmedia And yet after 2 days it's still not working.

  • ChelseaDogWalk Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England

    @virginmedia not working again

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • stevekennedyuk Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.

  • jackwenman Jack (@jackwenman) reported from Ealing, England

    @virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • themackney Richard Mackney (@themackney) reported

    @virginmedia Hello. All our services are down. And my neighbours too. Can you tell me what the problem is in the KT6 area?

  • Charles11522381 Charles (@Charles11522381) reported

    @virginmedia I got banned from your forums for repeatedly posting poor speed results. Making other customers aware of your lies of fixing a problem gets you nabbed from a virgin forum. Please leave me alone now I have been insulted and ridiculed enough by your customer services.

  • ElizabethPsychs Elizabeth H (@ElizabethPsychs) reported

    @virginmedia Terrible customer service virgin! Trying to cancel - hung up on 3 times and then told you can't cancel it anyway. Shocking.

  • dvjj Di D (@dvjj) reported

    @virginmedia There were 6 people in different houses that I know in Waterloo, Bermondsey and London Bridge all talking to each other and experiencing the issues still. FGS put your hands up in the air and say, "We told people it was fixed a little early...it was near to fix we jumped the gun!

  • Blod_wen Anna Hill 🐧 (@Blod_wen) reported

    @virginmedia Ok, I've just tried to ring the faults team on the number you provided, and now I'm getting an automated message to say that my password is wrong.... Please can you help?

  • gilliblogs Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England

    @yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx

  • starshinehwahwa Star ♡ 성화 ♡ 민기 (@starshinehwahwa) reported

    @AtinyBebe95 Are you in virgin media as well? ;-; ours has been down since last night😭

  • lunarorbital max 🍉 (@lunarorbital) reported

    @virginmedia I was on the phone with your customer service agent and said nothing could be done, and said they would call back with a solution and i’ve heard nothing since

  • HyperChunk HyperChunk (@HyperChunk) reported

    Update. Past 15 minutes i have had a static green power light, static green wifi symbol but the 'up and down' arrows are flashing green. VM website is saying to leave it, forums are telling me to restart. @virginmedia what should i do? Now offline for 45+ mins and WFH

  • 1paulmcel Paul McElroy (@1paulmcel) reported

    @maire_b @virginmedia They recently told the residents of my home place that they couldn't supply TV channels any longer! Wtf?!