Virgin Media Outage Report in Croydon, Greater London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Croydon come from postal codes CR90 , CR0 , CR7 and CR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Croydon, England
The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, Dagenham, City of London, Hammersmith, Tower Hamlets, and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 8 hours ago |
|
Camden Town
|
Internet | 13 hours ago |
|
Hackney
|
Internet | 13 hours ago |
|
Hackney
|
Internet | 14 hours ago |
|
Caterham
|
Internet | 15 hours ago |
|
London
|
Total Blackout | 15 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Zain Khan (@zainyboy89) reported from Kingston upon Thames, England@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Paul Vivash (@paulvivash) reported from Lambeth, England@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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vicky (@vickyatwork) reported from Croydon, EnglandWaited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Mary (@kanyonatic) reported from Croydon, England@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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Jeff forrest (@Jeffforrest1) reported from Kingston upon Thames, England@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mr T (@onemistert) reported from London, England@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Mark Britnell (@markbritnell) reported from Richmond, England@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Maria David (@2wheelchick) reported from Bromley, England@virginmedia Is there currently a technical issue in South London? Wifi is not working. Please could you confirm. Have switched off and switched on my box but nothing's working.
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Robin Pritchard (@robinpr71) reported from Lambeth, EnglandSo @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Mark Britnell (@markbritnell) reported from Richmond, England@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Ola Agbaimoni (@OlaAgbaimoni) reported from London, England@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Jack Reed (@jackreed08) reported from Bromley, England@virginmedia my TiVo box has broken how can I get this replaced?
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Mark Britnell (@markbritnell) reported from Richmond, England@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Tori (@totti369) reported from Wandsworth, England@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Tracey Franklin (@Traceywith_an_e) reported from Redhill, England@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Jess Hayne (@JLHayne) reported from Islington, England@virginmedia internet has been cut off for no apparent reason? Needing to use it for work - ridiculous service and customer service.
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Tom🏴⚒ (@tosman30) reported from London, England@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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John lumb (@Johnlumb67) reported from Richmond, England@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Matt 🇪🇺🏴 (@sumnerpom) reported from Bromley, EnglandWould be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Robbins (@Jase_Robbins) reported@vmbusiness What's the estimated fix time for your Travelodge WiFi? Tried calling your help desk and you get "We have an issue, we're working on it" and then it hangs up. Very poor service (not just the customer service)
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Lloyd Child (@islingtonlloyd) reported from Islington, EnglandNope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD
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Ian Mills (@IanPRSNorthwest) reported@virginmedia If this can't be accommodated please accept this as written notice of my intention to terminate my contract.
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Joshua (@Joshua50227705) reported@virginmedia @TheLeeRamsay is there an email address for your CEO? If not what is the highest in command I can receive an email for? Your customer service is disgraceful.
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FionaC (@CreswickFiona) reported@virginmedia The only deal I have been offered for my current package is £59 per month but if I was a new customer it would be half that for 18 months which means as a loyal customer I am paying over £500 more - what are you doing to keep your customers?
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Sorcha Potts (@spotts70) reported@virginmedia there appears to be issues with your service in D7 area the last two days , have an elderly mam living on her own and can't watch TV reception is crap. Wanted to watch world cup tonight . Can you sort this out clearly an issue.
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Becci Wells (@beccieee77) reported@virginmedia Nothing as they did not listen to my complaint and NO managers work there Paul would not give surname ... previous issues with No signal someone from UK called me and got resolved . Paul and his colleagues don't have answers on their script and so no better off than this morning.
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Kevin Nash (@KevinDNash) reported@virginmedia Yes AC, Ofcom state after eight weeks another Virgin Media complaint can be handed to CISAS, generally expected it won't go that far. The fact VM refuse to do anything to help - other than phone India isn't looking hopeful.
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Slipperami (@Slipperami) reported@virginmedia What a shame you don't appear to have the ability (or desire?) to update your service status pages quickly. When I can't make calls from my mobile and I check your service status page it shouldn't be saying "no problems here" hours after you knew about it. Be ashamed.
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jiten mehta (@jitenm54) reported@virginmedia Have to say the worst customer service ever. After being mis sold I have spent 6 hours on the phone and put in 3 complaint and still they are not willing to help. Is anyone please able to help me resolve this?