Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR2, CR0 and CR7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Hammersmith, London, Hackney, Wembley, City of London, Greater London, Dagenham, Hounslow, Morden, Islington, City of Westminster, Croydon, Bromley and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
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Roj 🇯🇲
(@Rojaljmyers) reported
from
Hackney, England
The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Imperial Arms
(@ImperialArmsPub) reported
from
Bromley, England
@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
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Mike Harding
(@venoztks) reported
from
Wandsworth, England
@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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Andy TTID
(@Bytor14) reported
from
Lambeth, England
@virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider
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Eva Collingwood
(@evac90) reported
from
Hackney, England
@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith
(@KeithDav_) reported
@virginmedia your website has no option to ask for help without getting stuck in a loop, so here I am on Twitter... I want to know why the deal I am clicking, which states it includes "50% off for first 3 months", isn't applying the discount when I continue through to my basket
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Mr Pink
(@H1GH_GR4DE) reported
@virginmedia broadband working but the WiFi is not... 2nd time in the space of a week. It was down 2 days last time, getting silly now guys.
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M13
(@MW_698) reported
@virginmedia hasn’t been working for over a week keeps dropping out every half hour, call handler tells me previously the problem will 100% be fixed when I come home from the hospital with my newborn son, the day i step foot into the house the internet is still down, absolute disgrace
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Sue Lawn
(@Folly456) reported
@virginmedia moving house, virginmedia not down here. Why are you charging cancellation fee?
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Hayley Allen
(@HayleyBelfast) reported
@virginmedia No because I can’t get text messages as no signal. Yes my phone supports WiFi calling and have spoken to you twice before trying to get it to work. It works on another network (same phone) but only works with you when I have mobile signal. Once signal drops it disconnects.
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UKPassivhaus.com
(@UKPassivhaus) reported
@virginmedia I am currently in a webchat that is taking a very long time. I would like a phone call from the English manager who issued the refund as I am tired of arguing with people who don't understand what the problem is because English is their second language. I've had 18 months of it.
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D Wailer 🟠
(@Droosaid) reported
@virginmedia 2/2 provider as I work from home and only get paid when I work. I’ve lost income because of this. Either the connection outside the house is down and needs an engineer or the box is broken. Virtual engineer won’t fix it so what’s the point. Waste of everyone’s time I think.
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Hayley Allen
(@HayleyBelfast) reported
@virginmedia persistently bad or no phone reception since you switched networks. I have no signal within a 2 mile radius of my home so can’t call customer services. Can’t log into app and WiFi calling not working either. How am I supposed to get help?
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UKPassivhaus.com
(@UKPassivhaus) reported
@virginmedia 18 months of regular 75 minute phonecalls complaining about you overcharging, manager finally refunds me as I closed my account. 6 months later? Still arguing regularly with a foreign call centre who apparently never have a manager present. Where's my £168 please?
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D Wailer 🟠
(@Droosaid) reported
@virginmedia We have phoned but nothing made a difference, just fobbed off. Terrible service i feel. The tv box broke after a couple of months and now this. How about I pay for the non connection with virtual money ?