Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0, SE25, CR7 and CR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (6%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Belsize Park, Tower Hamlets, Epsom, City of Westminster, Ealing, Hackney, Islington, Streatham, Wembley, Redhill, Poplar, Dagenham and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Belsize Park |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?
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Kyle S
(@KyleSew2112) reported
from
Bromley, England
Virgin media is ****, not cable #thismorning
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Mabs
(@Mabs79) reported
from
Camden Town, England
@virginmedia is there an outage on London SE5
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia This really is #unacceptable, it’s been 26 days already without internet! I paid £50 for the move and in addition am paying for your service that I clearly can’t use!
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Tall Steve TV
(@TallSteveTV1) reported
from
Stratford, England
@ThreeUKSupport Hey @ThreeUKSupport , can you acknowledge there is a 3G/4g capacity issue at Stratford? Says I have 4g but simply doesn’t work, yet fine away from Stratford. Fortunately @virginmedia tfl WiFi saves a 1hr wait this afternoon.
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Kyle Simon Fair
(@KyleFair1985) reported
from
East Ham, England
@virginmedia additionally we spoke to four advisors, who told us a ‘manager’ would call back in 24/48 hours - this never happened. What sort of company is this? She is SEVENTY FIVE years old, shame on you. Now she is stuck in her contract. It’s been one month
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Nici Eberl Photography
(@NiciEberlPhoto) reported
from
Islington, England
@virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia I didn’t receive an invoice but had a DD taken from my account. I am not sure why I need an engineer either as there is a virgin media box from the previous renters. My ISSUE is the delay and that 41 days is not acceptable! Please actually help! I need to be able to work!!!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexis Stewart
(@alexistewart1) reported
@virginmedia is there a broadband issue in BT60? My connection has dropped about 10 times in the last hour, not great when I'm trying to work and the app isn't showing any problems.
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Astrid
(@Astrid_BTW) reported
Wouldn't mind a reply @virginmedia or I'm just gonna cancel when I go for my lunch break
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Stephen Hughes
(@tacheeze) reported
@virginmedia We'll still got to say your service is abysmal. Was on text luckily but took ages to get through and get a simple answer. Whichcsays the new property doesn't have virgin, even though I've been informed by the developer it has. Once this contract is done, glad to be gone
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Simer
(@ForSimer) reported
@virginmedia @VirginMedia_TV @VirginMediaIE Get I someone to look into my request. Why I have to chase your support to get my issues fixed what are we paying for?
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Antoine Brier
(@Antoine_brier) reported
@virginmedia having WiFi connection issues for about an hour now, absolutely useless 🤬
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Crystal Pallets
(@CrystalPallets) reported
Time to grow up @virginmedia and be reasonable. Do not dare to dictate to us (your customers) where we can live and fine us for the bad luck of the situation we’ve been put in. PS - how did @richardbranson enjoy his trip to space? Cost a lot?
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Alexis Stewart
(@alexistewart1) reported
@virginmedia Yes I've checked and it says it's fine. It's definitely not. It does say there is an issue with the phone but not broadband.
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FHCatt
(@fh_catt) reported
@virginmedia Well just spent 40 mins on we webchat. No further on from my initial complaint. However, another complaint has been raised. That’s the 2nd in 2 days! However as yet complaint callback from y’day still not materialised! VM seem to be very bad at communicating. Communications co???
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Raz
(@Kraze_95) reported
@virginmedia I see the service status page only show "Phone services" as yellow, but no broadband? Can you ensure broadband also gets looked at? It's been 4 days now.
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William Barnez
(@BillyNoMates666) reported
Still can't recommend @virginmedia broadband. Took them a week to resolve the issue I last tweeted about and with 24 hours it's the same problem again. Clearly they have no idea what they're doing.