Virgin Media Outage Report in Croydon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR7 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Islington, City of Westminster, Ealing, City of London, Southall, Fulham, Southwark, Paddington, Hounslow, Leatherhead, Bexleyheath and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
TV | |
| Croydon |
Internet | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
ubergk
(@uberutz) reported
from
Lambeth, England
@toby1kenobi @virginmedia Down here to at #se24
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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DanQPRHackney
(@danhacks) reported
from
Lambeth, England
@virginmedia do you ever work!! Always breaks down and you call and get a to busy to take your call!! Worst internet provider in history!!! #virginmedia #virginmediadown
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Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Jason Best
(@jason_best) reported
from
Camberwell, England
What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Tell me bout it. And now when you contact phone number it just goes dead. Even when it’s up I find their download speeds shocking. Only been with them 5 weeks and not accepting this level of service.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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Simon MacMichael
(@simonmacmichael) reported
from
Ealing, England
@ruskin147 @virginmedia Three frustrated people working from home in W3 without Virgin internet ... data allowance on tethered mobile taking a caning, slow connection too.
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sai
(@SaiFullahSoul) reported
Nightmare day. EE’s service went down in my area. Unable to work whilst waiting for my fibre to be installed. Virgin Media installation incomplete due to a faulty cable. Had to call to arrange a site survey after an initial denial of service. Need more big players in telecoms.
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Josh Stevenson
(@OoosuJ) reported
@virginmedia I am trying to change my direct debit details online but I can't find where to do it. can you help me?
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Adam Carrington
(@AdzGoooner) reported
@virginmedia Yes tried everything. Followed all protocols. But it states theres an issue in my area. Then says there isnt but still have issues 3 days later.
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Briana
(@Briana8007) reported
@Anthondo1970 @virginmedia I had same issue recently until i came across will_tech02 on Instagram. He got my account back. You should contact him for help, he’ll definitely help you.
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Facium
(@Facium) reported
@virginmedia Yeah, I didn't think to try these things before going public... I've literally done all of these things, factory reset my hub, called two different support lines and been told all services are good. None of it is working. Please dm me.
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Mike Hingley
(@computa_mike) reported
@virginmedia @tonyblews Don't want to shoot holes in your customer service there @virginmedia - but what would a web chat accomplish if you don't have access to accounts? I guess when you say us - you really mean some other department that does have access to accounts?
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Ray Daley
(@RayDaleyWriter) reported
Heads-up to @Virginmedia customers with V6 box. If you get a C230 error, reboot the wifi. Odds are, like mine, 5G had taken a nose dive. All sorted after a reset. PS. A V6 box shouldn't be getting TIVO errors. Fix that, Virginmedia.
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Luke Budd
(@BuddLuke) reported
@StephenVanbeck @virginmedia Mines cut off. I’ve reset the router it’s the most inconsistent piece of **** you can buy. Only work if you pay however much extra a month for boosters and even then it’s completely overpriced. Utter bullshit. As soon as the install the new cables in my area I’m cancelling
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Tabakskollegium
(@shred_regimen) reported
The difference becomes stark from the virgin media consoomer and the chad journo loather. They will goosestep together down the road to the Konzentrationslager while you WTF. And they’ll be totally unaware of how far gone they’ve become
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#Manners1973
(@Stacey1882) reported
@virginmedia your broadband service in RH11 has been absolute pants the last few weeks. 🤬