Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90 and CR0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Hackney, Newham, London, Southall, City of London, Paddington, Southwark, Hammersmith, Tower Hamlets, Islington, City of Westminster, Croydon, Wembley and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Total Blackout | |
| Hackney |
Total Blackout | |
| Newham |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@MickHarkin8 @virginmedia Not talking about a new customer.
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Captain Zongo
(@CaptainZongo) reported
from
Croydon, England
@virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Wright
(@gazadub) reported
@virginmedia Unfortunately I work full time, this was the first available weekend slot. My Hub has been down now for over an hour now and still counting! Why has the Hub 3 still been distributed to customers even though this has been a known ongoing issue for some time now?
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Nick Hodsman
(@NickHodsman) reported
@virginmedia your customer wattsapp service is terrible! Am trying to upgrade to a bigger contract but this is the third time they’ve just vanished mid discussion this week. Probably end up moving my entire bundle to Sky because of it if they don’t sort today….
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Shahaan Shafiq
(@ShahaanShafiq) reported
What should have been a pleasant end to the service provided has now tainted my view of all @virginmedia products. Very disappointed. 3/3
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Alison Arrundale
(@rockchic666) reported
@virginmedia They were useless! Refused to accept my name, email and sort code details. Said I needed an adaptor for my router but wouldn't send me one! Outstanding customer service and your prices are going up £15 a month too. Absolutely disgusting.
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chris mcallister
(@chrisbhoy13) reported
@virginmedia The people I was speaking to on the phone have not got a idea how to deal with my problem and are not able to deal with the problem as they believe that the problem doesn’t exist. I was told that my deal would be the EXACT same but it ain’t. I’d like to speak on the phone.
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Sonia Hidalgo
(@SooniaHm) reported
@virginmedia what a disgraceful company! Liars and patronising agents who cut the call so we can not cancel our contract! Stay away from them!
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Sonia Hidalgo
(@SooniaHm) reported
@virginmedia I am quite sure this is the service you are used to provide, there are thousands of posts on the internet stating this problem. If I knew I would have never signed a contract with you.
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Aman
(@Aman_Dhesi) reported
@virginmedia So until then I just suffer and pay the same amount as I would be paying of everything was working fine. Ridiculous service.
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Dr Maria Panagiotidi
(@mariapage) reported
@virginmedia Bot only offered me discounts and then it was impossible to connect to a human in the chat. After waiting for 30+ minutes, I got an error. Called you and was connected to the wrong department 3 times!!!! Kept offering me offers instead of letting me cancel. Ridiculous.
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Peter Holland
(@RubberyDuck88) reported
@virginmedia I have a letter from your executive team that says “will add a CONTINUOUS rolling credit to your account for £10.99 to cover tue charge for the Netflix as a resolution to the issue”. Not until the issue was fixed, not temporarily. Continuous! Do what you say, Virgin Media!