Virgin Media Outage Report in Eltham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Eltham come from postal codes SE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eltham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eltham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Eltham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Barking, Leyton, Romford, Streatham, Lewisham, Belsize Park, Croydon, Bermondsey, Wood Green, Ilford, Harringay, Cricklewood and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eltham, England
Latest outage, problems and issue reports in Eltham and nearby locations:
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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Sarah
(@eatsruns) reported
from
Tottenham, England
@Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Sepe_71
(@71_sepe) reported
from
Bromley, England
@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Hadi Taheri
(@persianuk2017) reported
from
City of London, England
@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Riley Coin
(@raaleh) reported
@virginmedia I have raised a complaint, but I want to understand (a) exactly how many days Virgin Media believes I did not have internet, and (b) how much money per day Virgin believes I'm owed. This should be on your systems, according to Paul (who I spoke with on Sep 26).
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Tigers4Ever
(@Tigers4Ever2010) reported
@virginmedia If we have a signal, yes!
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Alison Heath
(@aliheath2000) reported
@virginmedia we are a new customer trying to organise broadband and four times now we have been given a price only for the contract to come through wrong. Either the wrong price or things missing.Ready to cancel before we’re even set up. Not impressed at all!!
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TMK
(@tinamkrugielka) reported
Looking to upgrade my BB as an 8 years loyal customer with @virginmedia since work from home requires a better speed. New customer gets the package for £39.99 I was offered a discounted £58. Nothing like reassuring the loyal customers that they’re valued! #ripoff #cancelvirginbb
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Graeme Kirtley
(@Kirtley1Graeme) reported
@virginmedia @mcapplewindows But 13.8% is way WAY above inflation, never mind thinking of yourselves, think of your customers, I actually gave you notice to disconnect, it was only when you realised I was deadly serious you came back with an offer, full package, best broadband, Netflix, the whole caboodle !!
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intermax #FBPE #FPHD #RejoinEU 💙 #FBPPR
(@intermax) reported
@hutch__man In our road we have two full-fibre networks, Community and G-Network, and a third on the way, Hyperoptic. We also have Virgin Media but BT can only provide FTTC. Meanwhile, other places can barely get ADSL. Ridiculous barely regulated shambles @Ofcom
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Mo🌐
(@XMoisBackX) reported
@virginmedia Hello I opened a new account and can’t even login to check bills as it says that You couldn’t find my details called you to fix the issue and not even fixed.
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emma
(@emkel19) reported
@virginmedia The link just goes to the virgin sign in page? Where do I find the chat?
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Code Black
(@SimonWi69754987) reported
@virginmedia I'm just now seeing in the data specifically why your increase is so high. I'm not a customer, so not affected. My data, internet, phone, Comms bills are the only ones reducing or staying the same for me in 2023.
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Sam Warburton
(@samwarb) reported
@virginmedia my contract ended on my broadband. New customer offer for same speed was £25 p/m, I asked for £30 p/m got told the best is £32 for a loyal customer of 10 years. You lost a customer for the sake of £2 p/m Goodbye @virginmedia , hello @TalkTalk !