Virgin Media Outage Report in Eltham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eltham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eltham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Eltham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, London, Waltham Forest, Hackney, Ilford, Paddington, Croydon, City of London, Longfield, Islington, Newham, Camden Town, Merton and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Ilford |
Internet | |
| Southwark |
Wi-fi | |
| City of Westminster |
Wi-fi | |
| London |
TV | |
| Waltham Forest |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eltham, England
Latest outage, problems and issue reports in Eltham and nearby locations:
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth W
(@Elizabe37899475) reported
@virginmedia catchup not working again, getting a bit fed up of this
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DJ Conspiracy
(@djconspiracy1) reported
I'm done with @virginmedia absolute joke thing. @SkyUK don't fail me if I call u.
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Meganaimee
(@MeganAimee12) reported
from
Birmingham, England
@virginmedia your customer service is awful! I’ve been trying to contact since 9am this morning no internet access and I have a child I need to home school from a laptop! Customers for many years and we get no where! AWFUL SERVICE
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Ann Memmott PGC🌈
(@AnnMemmott) reported
It's a real problem for disabled customers when they are left struggling for a month by @virginmedia . There's no need for it, is there.
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John Gribben
(@mricycold) reported
@virginmedia where can I go for help with broadband faults? The message function in the app isn’t working and suggests the call centres that are meant to be open til 10pm but when I called the message says that all call centres are closed. Going round in circles here.
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Susan Darby
(@SueDarby72) reported
@virginmedia had engineer out 2 weeks ago to fix elderly fathers internet. Was sorted, temporarily it seems as now having problems AGAIN! He’s vulnerable and needs internet! Please sort it out! Your company name already bad this area!!
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A
(@stoates345) reported
@virginmedia every night on demand is unavailable between 8 & 10 approx. Run tests all good. Reset no joy. Tech support closed. Shocking. Reeks of a network unable to handle the current demand on their services but still charging full price!!
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Paul Smith
(@Paul_CR_Smith) reported
@virginmedia No. Had to reset the router earlier today. We’ve given up trying to watch programmes on catch up this evening. Cut out continuously over the last hour.
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@robbyroberts90 @virginmedia They even took our number to call us back in case this happened....they never rang back!! Good luck!
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Jack
(@Humpenscrump) reported
Good Lord, @virginmedia are absolute garbage. Avoid like the plague.