Virgin Media Outage Report in Eltham, Greater London, England
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The latest reports from users having issues in Eltham come from postal codes SE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eltham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eltham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Eltham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: East Ham, London, Croydon, City of Westminster, Paddington, Dagenham, Finchley, Bermondsey, Lewisham, Orpington, Hampstead, Barking, Islington, Leyton and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 East Ham |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| City of Westminster |
TV | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Eltham, England
Latest outage, problems and issue reports in Eltham and nearby locations:
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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Joe Lazarus
(@joelazdrums) reported
from
Hackney, England
@virginmedia Hello. I’ve had no internet yesterday or so far today. It’s imperative that I have it for work. Please sort this out. It’s becoming a real problem as it’s not the first or second time recently. Thank you
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Frankie Cleeves
(@FrankieCleeves) reported
@virginmedia I have tried calling your customer services 3 times now to speak to the disconnections team and every time after holding for 45 minutes I keep getting cut off. This is not acceptable and very poor customer service.
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Khalid Hussain
(@khalid2323) reported
@virginmedia hello, please contact me ASAP. I have been lied to by your sales team and want to cancel certain subscriptions.
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James Weldrake
(@weldrake13) reported
@virginmedia The support desk seem to know what the issue is and be able to see it, that’s not the issue. The problem is that I have had intermittent connection for 5 months and VM won’t even book an engineer to come look
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Jigger
(@jiggerbyte) reported
@virginmedia Your sevice has been unreliable since the end of August last year. What compensation are you offering? Also, I would like the option to terminate my contract and move to a more reliable ISP without any early termination fee. Can you help me with this?
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J E A S 💓
(@jessicaealmond) reported
@virginmedia worst customer service I’ve EVER experienced. Can someone please contact me ASAP
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donna mcvey
(@donnaisadee) reported
@virginmedia appalling service service can’t even get through to you on phone or email to cancel my subscription.. Cancel direct debit is the only to leave
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Israa 🌙 إسراء
(@Isxaaa) reported
@virginmedia 2 people are working from home and missing a lot of important work/pay because no internet connection? I checked online and it says no problems in our area and it’s taking way too long for you guys to answer the phone
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James Weldrake
(@weldrake13) reported
@virginmedia That’s my point. The area issue clearly isn’t the same issue I’m seeing since the area issue was resolved and yet I’m still having issues. My issue has been ongoing since October. The issue in my area has not
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John Briggs
(@Highway_UK) reported
@virginmedia the issue is while the overall speed of the connection is what I'm paying for, since a local works was done mid December the ping to gaming services has become trash, nothing has been addressed since December. Should not be seeing 75+ ms on Fibre EVER!! should be 20ms worst.
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anni
(@AnnelieseMaria5) reported
@virginmedia we have supposed 500mbps broadband and yet, my laptop can't connect to the WiFi long enough to maintain a phone call??? Please help