Virgin Media outages and service status in East Ham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around East Ham, including 4 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 9, 8:45 AM GMT+1.
- Internet (67%)
- Total Blackout (14%)
- Wi-fi (13%)
- TV (4%)
- E-mail (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in East Ham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Ham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near East Ham, England
The most recent Virgin Media outage reports came from the following cities: London, Waltham Cross, Hammersmith, Wandsworth, City of London, Hackney, Dagenham, City of Westminster, Ilford, Poplar, Croydon, Barnet, Southwark, Newham, and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 54 minutes ago |
|
London
|
Phone | 1 hour ago |
|
Waltham Cross
|
Internet | 2 hours ago |
|
Hammersmith
|
Total Blackout | 3 hours ago |
|
Wandsworth
|
4 hours ago | |
|
City of London
|
Wi-fi | 4 hours ago |
Nearby cities with recent reports
20 recent signals
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near East Ham, England
Latest outage, problems and issue reports in East Ham and nearby locations:
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Laura Hendry (@lghendry) reported from Camberwell, England@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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lisa sibley (@citigirly) reported from London, England@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Stacey (@acartoonheart) reported from Camberwell, EnglandWorking from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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lisa sibley (@citigirly) reported from London, England@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Rob and Nat (@ratandnob) reported from Bromley, England@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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Stacey (@acartoonheart) reported from Camberwell, England@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Tim Platt 💙 (@timplatt45) reported from Barnet, England@virginmedia @TwitterSupport video content not loading over Virgin WiFi. WiFi connection is fine and video loads over Virgin 4G. Pls help…?
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EbonyGoddess40 (@monique86237847) reported from Lambeth, England@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Steve Race (@steve_race) reported from Islington, England@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Agustin Pesciallo (@agustin) reported from Camberwell, England@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Agustin Pesciallo (@agustin) reported from Camberwell, England@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Stacey (@acartoonheart) reported from Camberwell, EnglandEvery time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Claire Newton (@c_vanadium0509) reported from London, England@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Rob and Nat (@ratandnob) reported from Bromley, England@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Sarah Martin (@sarahMwasHudson) reported from Bromley, EnglandNothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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Agustin Pesciallo (@agustin) reported from Camberwell, England.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren (@Misssripper) reported@virginmedia OK it doesnt work on a browser am on a phone now.
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CycleNotts² (@CycleNott) reported@virginmedia I think it was the Wi-Fi connect app that was the problem. Managed to connect devices without the app. According to the app reviews it needs serious work. I was told on the phone it can take up to 48hrs to connect.🤔🤔
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Steve Hopkins (@stevehopkins68) reported@virginmedia Engineer was booked last week and the call back was supposed to explain why there was a no show. I’ve been advised now that I have to wait until the 19th for an engineer now. I’ve officially logged a complaint now
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Rationalist44 (@rationalist44) reported@virginmedia > systems which would clearly tell you, when VM is on fact at fault/ and in breach of its own contract, and not the customer. A decent company would have a manager call or mail to say sorry: you don't even admit the identity of any managers -- no one will EVER give >>
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Scott Cunnington (@StumpyC94) reported@virginmedia Those options are how I've raised this but it still doesn't help with getting my issue resolved to be honest. Can be 7 days if I hear back
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the pompey pope (@thePompeyPope) reported@virginmedia Not really 1st agent advised me to contact VM thru the VM app! And that the complaint was showing open at her end. 2nd agent told me to wait for the 30 days and that the complaints was showing closed, as it does on my account & in yesterday's email. Great help they were
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MJ (@mickyjayuk) reportedOh my god, the @virginmedia hub 5 is a pile of ****. 7 years with a hub 3 and not one single problem. Two weeks with a hub 5 and it's broken 27 times, been replaced once, second one has now died. I've had to do 6 factor resets this morning.
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Stephen Knight 🎙️ (@GSpellchecker) reported@SChristyJones @virginmedia It isn't. My dad was at mine to watch the football on Saturday. Full 5g signal. I couldn't even get 5g in my area with virgin when I COULD get mobile internet
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Stephen Knight 🎙️ (@GSpellchecker) reported@mart_brooks @virginmedia I've been with BT Broadband/TV the last few months. Excellent service
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Emily S (@EmilySteph2) reported@virginmedia Same problem again today with wifi dropping out! No issues on the service page. I work from home, it’s not good enough!