Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Bermondsey come from postal codes SE16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 07/18/2024 17:15

July 18: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Finchley, London, Wandsworth, Bermondsey, Bromley, Enfield Town, Croydon, Lewisham, East Ham, Kingston upon Thames, Brentford, Ealing, Wembley, City of Westminster and Leyton.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomFinchley Internet
United KingdomLondon TV
United KingdomWandsworth Internet
United KingdomBermondsey Internet
United KingdomBromley Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • AdamJT99 Adam Thomas (@AdamJT99) reported from Bromley, England

    @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • MissFayeRay FClay (@MissFayeRay) reported from Romford, England

    @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • eloisarod Eloisa Rodrigues (@eloisarod) reported from Tottenham, England

    @virginmedia There seem to never be a problem, and yet everyday the internet drops out…

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Hackney, England

    @jonwensley @virginmedia Just wait until you try to cancel!

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • AdrianLiard Ade Liard (@AdrianLiard) reported from Bromley, England

    @virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!

  • stefyroma81 stefy roma (@stefyroma81) reported from Barnet, England

    @virginmedia It's a wireless connection. I have tried to contact the customer service, unplugged all cables and restarted the router but nothing seems to work

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • afcvicki Vics. 💙 (@afcvicki) reported from Hackney, England

    @virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • stefyroma81 stefy roma (@stefyroma81) reported from Barnet, England

    @pengelly_amy @virginmedia Having the same problem,although it seems no outage is going on in my area

  • Purp_Amethyst Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Bushey Heath, England

    @virginmedia I would have assumed that would have put a larger team on it if it’s an area issue

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • music_klk ian (@music_klk) reported

    @virginmedia Sorry, so it’s OK when your in the middle of talking to them to just leave for lunch and say that they had to help a friend, they just stopped in the middle of the conversation to say that they were going. Are they not supposed to be customer relations?

  • mrsbuzby Mrs Buzby (@mrsbuzby) reported

    @virginmedia hi we need to turn 1571 voicemail off. How do we do this please without ringing the dreaded customer service number. Thanks

  • hughesythegreat Hughesy 😈 ☯️ 😇 (@hughesythegreat) reported

    Sick of paying @virginmedia £100 a month for **** WiFi that stops working constantly and a TV box that now can only watch certain channels because signal crap on the rest! ( had this issue before too) Joke company who demand their money every month though. #notfitforpurpose

  • sarpultura Sárpur Fikretson (@sarpultura) reported

    @virginmedia Complete failure of your outage mgt system today. 1- Broadband Issue in SW109HB still ongoing 2- Website says issue fixed 3- Voice support says issue going on 4- Actual cust rep who I reached after 35 min on the phone says her systems are out 5- No SMS updates at all

  • JjYungboi Je (@JjYungboi) reported

    @virginmedia fix ur shite u dopes

  • londongirluk julie (@londongirluk) reported

    Oh my god never ever had I had such bad customer experience @virginmedia should never had left @SkyUK in fact I’m coming back !!!

  • JackParkerNo1 Jack Parker (@JackParkerNo1) reported

    @virginmedia @GWR Is there a reason why in the last year or so that your WiFi signal keeps breaking up, in a house where the BEST speed is paid for?? I've had to go on my data instead as its a more reliable connection......which is VERY bad for a media giant like yourselves

  • DementedSalad TheDementedSalad (@DementedSalad) reported

    @virginmedia @virginmedia contacted the number, no estimated fix time only registered for sms updates (which we didn't recieve other than saying "it's fixed" (which it wasn't last time clearly)) It's disheartening seeing this exact same issue happen twice, with the same responses.

  • richiedfc richiedfc (@richiedfc) reported

    @virginmedia now been without service for over a week! Had engineer out twice in one day to fix hub. Changed hub 3 times and still no service....which you are still charging us for....call centres are useless. What is the point in sending engineers out if they cant fix either

  • nigefnigef Nigef (@nigefnigef) reported

    @virginmedia Final an offer to speak to someone,, I do appreciate this however after 2 weeks and seven calls someone at Virgin has sorted out the problem today , but thank you for the option to call ….