Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 01/12/2026 10:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Wandsworth, Ilford, Islington, Hammersmith, Hackney, Ealing, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley and Wembley.

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City Problem Type Report Time
United KingdomHammersmith E-mail
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon E-mail
United KingdomWandsworth Internet
United KingdomIlford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • chersvacca Cherstyn Hurley (@chersvacca) reported from Barnet, England

    @virginmedia what is happening, disastrous internet today, total outage for hours at a time in North London. #deadlines and #homeworking impossible with this lack of service ? No explanation or idea when it will be restored

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Apart from saying sorry, can you genuinely do something to help customers ?

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Really cannot understand why virginMedia has selected to lower down its customer service quality? What did it get, a cheaper labour ??

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Why would virginMedia CEO hire the bullying to treat the customers like this ?!

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia Sadly the service is rubbish again today after a couple of ok days.

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Your agents promised respectively on feb 13 and mar 6 to get back via writing; sadly I’ve heard nothing from them. You are unreliable and time wasting and now would cut off the service again due to another ‘outstanding’ bill

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?

  • matteobuschitta Matteo Buschittari (@matteobuschitta) reported from Wandsworth, England

    @virginmedia internet not working in clapham common area...tried all the procedures already and none working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AJsDisco AJ (@AJsDisco) reported

    @virginmedia Been off all morning. That link says no issues. But there clearly is.

  • Usm_b4u Farooqi (@Usm_b4u) reported

    @virginmedia All I want to change my deal to internet only. I have to wait hours and your Bot asks same details again and again.. So sick off it. I wish I never took virgin media

  • handbagfiend Sana (@handbagfiend) reported

    @virginmedia Can you advise me where I can book the beginner on this site? I can’t see any options here. I’ve already used the site to reset my hub etc. I’m really frustrated at the lack of support from Virgin. Someone was meant to call me today to book an engineer and they haven’t.

  • Denise34669125 DV (@Denise34669125) reported

    @virginmedia I did chat. Been waiting since 10am for a response after acknowledging my request has been sent to customer relations.

  • josietelevision Josie (@josietelevision) reported

    @virginmedia I tried that and they said all they could do was post my password to me. I received a letter today but just with my memorable word which seems to be no help at all?

  • rhimarilou Rhian M-L Jenkins (@rhimarilou) reported

    @virginmedia Thank you for this, I have already raised a complaint via phone call and raised a DSAR - I have been told my multiple agents that I would not be incurring a termination fee, the senior manager I spoke with advised me that there are no notes on the call? 1/2

  • wolfnsunflowers Bex writes recipes 🤍🍴 (@wolfnsunflowers) reported

    Hi @virginmedia do you have an email address please in order to send a complaint in writing? Your colleagues have been unable to help me over the phone and I do not have the energy to continue to explain myself to multiple departments until they send me to the right one.

  • JosephGreatorex Joseph Greatorex (@JosephGreatorex) reported

    @virginmedia i am abroad, you cut my mobile phone off (presume due to unexpected roaming charges). I can't log on to fix it as you need to send me a code to my (cut off) phone to log in and fix. Can someone please help?

  • stu_mather_ Stu Mather (@stu_mather_) reported

    @virginmedia hi internet and tv down in se26 again - been patchy for a few weeks. Any chance of a lasting solution?

  • Sparkley2021 Diane Cailceta (@Sparkley2021) reported

    Virginmedia is crap cannot contact them at all not email nor phone