Virgin Media Outage Report in Bermondsey, Greater London, England

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, City of Westminster, and Newham.

City	Problem Type	Report Time
Hammersmith	Internet	4 hours ago
Southwark	Internet	5 hours ago
Dagenham	Wi-fi	6 hours ago
London	Internet	7 hours ago
London	Internet	8 hours ago
Croydon	Total Blackout	9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  David Clark (@DavidClark38) reported 11 seconds ago from Richmond, England

  @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

• 
  Jade Wheatley (@JadeWheatley_) reported 1 minute ago from Eltham, England

  Think its absolutely appalling that we have to wait for @virginmedia to send an engineer to INSTALL A NEW ROUTER because ours is “broken!” For the guy to come and NOT install a router because supposedly it is the signal so he has added something to the back to regulate it

• 
  Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported 3 minutes ago from Islington, England

  @vmbusiness suspended our mobile as we sent too many texts in March. Fact that we are a charity and there is a global pandemic carries no waight with their customer support team apparently as ‘fair usage policy applies on all unlimited plans.

• 
  Susie20RF (@pandsreid) reported 6 minutes ago from Merton, England

  @virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed

• 
  Kat P (@KateProudman) reported 7 minutes ago from Richmond, England

  “I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness

• 
  FeliceDk (@FeliceDArco) reported 13 minutes ago from Islington, England

  @virginmedia I DON’T HAVE INTERNET SINCE YESTERDAY (DOUBLE ARROWS FLASHING) TROED EVERYTHING NO ONE ANSWERING THE PHONE ! HELP

• 
  antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸UK/Fr/100% EU (@A_D62) reported 27 minutes ago from Islington, England

  @Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service

• 
  Shorty (@J44NXU) reported 29 minutes ago from Bromley, England

  @virginmedia Been trying cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

• 
  Carlo Margaritelli (@TheFakeItalian) reported 32 minutes ago from Romford, England

  @virginmedia yesterday and today the broadband in RM12 works intermittently constantly says there is an issue can you please fix as I am struggling to work from home

• 
  Shorty (@J44NXU) reported 33 minutes ago from Bromley, England

  @virginmedia Been trying to cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

• 
  MAYOR OF DUNLOE 🎖⚒ (@MayorofDunloe) reported 33 minutes ago from Hackney, England

  @virginmedia my on demand has gone down 😭😭😭

• 
  Zeno (@zeno1076) reported 36 minutes ago from Enfield Lock, England

  @virginmedia Your sky sports link has issues for the last 5 days I’ve been trying and you site tells me my postcode is invalid . It is not you have been billing me to that address for over 10 years !!! Help !

• 
  Giuseppe Sollazzo (@puntofisso) reported 36 minutes ago from Tottenham, England

  Just if you needed one more reason for never again to buy from @virginmedia

• 
  Kamal (@kamal4268) reported 44 minutes ago from Poplar, England

  @virginmedia fix your messed up broadband internet its p****g me off. Location is E14. I pay more than £60 a month the package.

• 
  June (@June299858) reported 46 minutes ago from London, England

  @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

• 
  tommy harper (@daguvernor) reported 47 minutes ago from Wandsworth, England

  @virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡

• 
  FeliceDk (@FeliceDArco) reported 48 minutes ago from Islington, England

  @virginmedia hi I can’t speak with customer service but really need someone to fix my long-standing intermittent problem with internet . Name Felice D’Arco postcode EC1V7NB telephone 07851025590 . It is urgent I am Nhs Working some shift from home .

• 
  Anne (@ange1pie) reported 48 minutes ago from Camden Town, England

  @virginmedia It’s been a week and a half now and my internet still keeps cutting out day and night. 😡 have followed online instructions but nothing works and can’t get hold of customer service. Not happy

• 
  Scott Richardson (@scottrich72) reported 55 minutes ago from Romford, England

  Trying to get through to @virginmedia to ‘renegotiate’ my broadband contract (which is long up). Been on hold for 90 mins over two days (understandable, given our current crisis), but the calls cut off after 30 mins & feature the same, awful hold music. HELP!

• 
  Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported 57 minutes ago from Islington, England

  So this is what @vmbusiness does to support charities in this time of need. Nothing. #COVIDー19 is now a pandemic and they suspend phones for charities which scramble around to try to support people remotely. While other businesses donate to charities #VMBusinesss cuts us off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martin Bannerman (@Mabbannerman) reported 2 minutes ago

  @virginmedia I pay more than I should, Im not getting the monthly credit that was agreed on day 1 of the mistake. I can't access on demand. I can't speak to anyone as I get cut off after 1hr, Your online "help" doesn't help, Apparently you can't call me so not sure where we go from here..?

• 
  Gary dorrington (@Garyonline1) reported 7 minutes ago

  @virginmedia It's not even on the website virgin guy visited the box last week and I spoke with him and he couldn't fix it

• 
  David Hine (@HineDavid) reported 11 minutes ago

  @virginmedia The issue is that the broadband hasn't worked for more than a week. There is no working hub connected and isn't likely to be one over the next 30 days so I'm paying for a service which Virgin has acknowledged isn't working.

• 
  Amanda (@Amanda64029961) reported 12 minutes ago

  @virginmedia why is it not letting me ring out it says it can’t connect. Is there a problem??

• 
  15K Barney (@Bxrneyy) reported 15 minutes ago

  Virgin Media is down today?

• 
  Kal (@kaleem265) reported 16 minutes ago

  @virginmedia my mobile service is down yet again. absoloute pathetic

• 
  jag01 (@jag0114) reported 18 minutes ago

  @virginmedia can you please reply this is a joke. I can’t get into any of my university lectures because it is constantly going up and down. I check the link and it says everything is fine when it is clearly not.

• 
  🏁Ruth Maxwell-Hudson🏁 (@ruthm4x) reported 18 minutes ago

  @virginmedia I've checked the status, says no issues. I tried calling, was on the phone waiting for 24 minutes, no answer. It's slowly creeping up, I'm at 29Mb now, still well below what I'm paying for. Have my recent issues been registered? I'm expecting to have a credit on my next bill.

• 
  Kulwinder Sangha (@kulwindersangha) reported 20 minutes ago

  @virginmedia no broadband service, been on hold for over an hour can someone from virgin media sort this out!

• 
  Tony Newman (@newcarpentry) reported 22 minutes ago

  @virginmedia @Charmanduhhhh My internet is down as well, been in queue on phone now for over half hour