Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Harringay, London, City of Westminster, Romford, Newham, Southwark, Hackney, Loughton, Orpington, Enfield Town, Kensington, Twickenham, Camden Town and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Harringay |
Phone | |
| London |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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Morvarid
(@Morvaridp) reported
from
Chigwell, England
@virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please
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Christopher Brand
(@MrChrisBrand) reported
from
Walthamstow, England
How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia at 14.40 I was promised a call within 4 hours from your technician. Still waiting... I’d like to go to sleep now but I’m worried I’ll miss his call. BTW it’s about your **** broadband #broadband #virginmediadown #virginmediarubbish
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia hi there is there a problem in N22 area, please. My broadband has been shocking today
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia Thank you but I just want my service to work reliably. I’m tired of chasing people & being given the run around. I can’t spend hours on the phone everyday to achieve nothing. I just want what I pay a lot of money for every month.
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hi - still no broadband! Day four now. Conflicting information on the website and the phone. Can someone help? This is a really dreadful service
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia There's the problem. Service status says 'no known issues'. Phone line says service interrupted back by 1000. Confusing information and inaccurate? The service has been dreadful for FOUR days now!
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia Slow broadband. I spent ages on the phone to your helpline and s was hen they couldn’t do anything they said an engineer would call. Waited on all day but he didn’t bother.
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@DanLiv2000) reported
@virginmedia Hi, I've managed to get it up and running again now after a long time. I'm not happy that I get this issue quite often.
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Colin Cunningham
(@Twenty2Zero8Ten) reported
@virginmedia Is this fault at customer services having a knock effect with your engineer visits? I was suppose to have an engineer visit between 8 & 12. No show! Waited in all morning. Will Virgin Media be compensating me for my wasted time?
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Suzanne Wood
(@northcamesouth) reported
@iainrm70 @virginmedia @FreeviewTV Thanks Iain. I've been with Virgin Media too long. They only seem to care about new customers. Utterly disgraceful service. Complete disconnect between their telephone answering people and the overworked engineers on the ground. Too many broken promises and broken cables!
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Mikey le Streets
(@MikeOfLeStreets) reported
Without doubt the single worst internet provider i've ever used, and i used talk talk back and in the day and have lived in guernsey! @virginmedia
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malcolm neal
(@MalcolmmarkN) reported
@virginmedia We have spoken to virgin this morning and logged a complaint, awaiting another email confirmed today but hasn't come through yet its been around 2 hours. Please can you look into the matter further it's getting very frustrating.
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Andy Ambrose
(@andy_ambrose59) reported
@virginmedia ...still waiting for a response on my customer service ticket raised back in October (or November...I can't remember now!)
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mohinish khosla
(@mohinishkhosla) reported
@virginmedia The service has fallen below the worst standards, most of the stores are closed now and no answer is given on customer care number. I feel I'm stuck and can't even cancell the call because there is no option of cancelling on email. This is what you get after 8 years of loyalty
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
@virginmedia ..how is it possible to contact you to inform you I don't wish to renew my contract?your phone line hangs up.cant do it online....some help would be great..
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Elle Field
(@ellefie) reported
Hi @virginmedia, I repeatedly can't through on the phone to cancel and your text service "... do not have any availability to accept any more messages..." so how does one cancel? (And the answer isn't write to us via snail mail, c'mon, it's 2022.) Any help greatly appreciated!
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Anna Richmond
(@anna_woolhouse) reported
@virginmedia Do you think this time frame is acceptable? Also account access is really not the issue here…