Virgin Media Outage Report in Bermondsey, Greater London, England

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Camden Town, Hackney, and Islington.

City	Problem Type	Report Time
London	Total Blackout	45 minutes ago
Croydon	Internet	56 minutes ago
Barking	Internet	1 hour ago
London	Wi-fi	2 hours ago
City of Westminster	Internet	3 hours ago
City of Westminster	Internet	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  Emily Drabble (@EmilyDrabs) reported 1 minute ago from Camberwell, England

  God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢

• 
  Adrian Malaiet (@malaiet) reported 1 minute ago from Hammersmith, England

  @virginmedia worst internet provider in UK, appalling service

• 
  Bella-Marie (@BellaMarieUk) reported 2 minutes ago from Walthamstow, England

  @virginmedia what is going on with your #broadband service. Every single week for the past month is getting worse and worse. Plus it’s not just me, friends in this region are experiencing the same problem. Very frustrating especially when I’m in the middle of a Zoom meeting.

• 
  Emily Drabble (@EmilyDrabs) reported 4 minutes ago from Camberwell, England

  @virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down

• 
  YUS (@yusTHFC) reported 8 minutes ago from Walthamstow, England

  @virginmedia TV and broadband both down missing the @NFL and gona have to watch the @SpursOfficial game on my phone... what a day for it to happen

• 
  Emily Drabble (@EmilyDrabs) reported 11 minutes ago from Camberwell, England

  @virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!

• 
  Phil Swallow Photography (@philswallowpics) reported 15 minutes ago from Croydon, England

  @ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms

• 
  🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported 21 minutes ago from City of London, England

  @virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.

• 
  kevin lansdown (@kslansdown) reported 23 minutes ago from Richmond, England

  @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

• 
  Jamrock Vets FC (@jamrockfcvets) reported 24 minutes ago from Ealing, England

  @virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again

• 
  Natalia🇮🇹🇬🇧 (@nut_ge) reported 28 minutes ago from Camden Town, England

  @virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work

• 
  Jamrock Vets FC (@jamrockfcvets) reported 31 minutes ago from Ealing, England

  @MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better

• 
  Jamrock Vets FC (@jamrockfcvets) reported 32 minutes ago from Ealing, England

  @zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡

• 
  Sarah Byrne 💙 (@sorcha_b) reported 34 minutes ago from Walthamstow, England

  @virginmedia not great customer service...surely it can’t be that hard to explain why I’m paying £20 more per month for a basic package...

• 
  oly barnsley (@olybarnsley) reported 37 minutes ago from Islington, England

  @virginmedia #broadband in the N4 area is really slow every weekend. I pay to have a good service. I need it for work. Please explain?

• 
  dubs (@DubtricksGaming) reported 37 minutes ago from Enfield Lock, England

  Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia

• 
  Paul Pixton (@ppixton) reported 41 minutes ago from Tottenham, England

  @virginmedia Hey, can anyone help?

• 
  Natalia🇮🇹🇬🇧 (@nut_ge) reported 54 minutes ago from Camden Town, England

  @virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!

• 
  Graham (@GR4_H4M) reported 54 minutes ago from Epsom and Ewell District, England

  @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

• 
  Jamrock Vets FC (@jamrockfcvets) reported 57 minutes ago from Ealing, England

  @MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke L Alexander (@97LukeAlexander) reported 1 minute ago

  @virginmedia 1/5. New contract, forgot to add the agreed credit. Then to have to go through a dozen different agents to be told my complaint is closed, I won't be offered any help by your extremely angry agent and manager, refusing to escalate. Bullying tactics!

• 
  Charles (@Charles11522381) reported 4 minutes ago

  @virginmedia Home hub 3 the white one. I've did the self help multiple times over the past months it just keeps telling me to reset but that doesn't help. In fact that self help is useless.

• 
  Daniel (@iiBainzyy) reported 6 minutes ago

  @LDesesperes @virginmedia Nice! Did the same but only saved like £15 guess VM treat all customers different

• 
  michael (@mbeddoes80) reported 11 minutes ago

  @virginmedia hi I have done a service status online as my broadband is playing up. It says there is a problem outside of the house. Just wondered how long this will last. Ip119bj

• 
  Tosh (@Toshniwal) reported 11 minutes ago

  @virginmedia Tried to call...had a 1 hour long conversation after which the call center folks said they didn’t see any problems. Obviously that’s not true given the other users here who are also complaining about the same problem in the area

• 
  Rick P (@rickpLostCause) reported 11 minutes ago

  @LDesesperes @virginmedia Haha - been with them for 10 years and never have they offered me any discount…. Not even if I renewed my contract. Great broadband but jeez they milk the cash

• 
  adam (@adamwearing1) reported 12 minutes ago

  @ACousins3 @LDesesperes @virginmedia Wtf?!? You have all the channels surely?

• 
  Graeme Williams (@MrGEWilliams) reported 13 minutes ago

  @virginmedia Are you going to dish the hub 4 out to all customers? The service with the hub 3 is shocking...

• 
  Y3 😳 (@Yasserdaebes) reported 13 minutes ago

  @virginmedia Fix up

• 
  Ed61 (@Ed6114) reported 15 minutes ago

  @virginmedia nice one Virgin, price goes up and believe it or no the service level actually gets worse! Didn’t actually believe it was possible to get worse service than what we had. Thieving 🤬