Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Croydon, Paddington, City of Westminster, Tower Hamlets, Greater London, Poplar, Camden Town, Hampstead, Carshalton, Mitcham, Newham and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
-
Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
-
Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...
-
Nishchal Patel
(@nishp) reported
from
Harrow Weald, England
@virginmedia @LutzS it's now two ****** days and I have no Internet and can't get through via any channel. I'm super pissed! 2 Days with no answer! ****** ridiculous service!!!!!
-
Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
-
David Israel
(@davidal123) reported
from
Bushey Heath, England
@virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.
-
Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
The last engineer that visited sucked his teeth and just walked off the job. Very disappointed and been a customer for 8 years. Contemplating a switch to @virginmedia who can come next week...
-
Jonni Jones GM
(@jonnijonesdj) reported
from
Dartford, England
@virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon
-
Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@bigname81 @virginmedia 22 months of the same issues
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
-
Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
-
Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
-
Jamie Obertelli
(@Jamie_Obertelli) reported
from
Enfield Lock, England
@virginmedia any update on the internet outage in Enfield? When I call up I get a recorded message but no info. I've missed vital work meetings today.
-
James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
-
Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
-
Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia I would just like to Get the service I pay for ... that would be phenomenal
-
Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591
-
Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
-
Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia absolutely fed up of your broadband. I keep losing connection; this is becoming a daily occurrence and it’s debilitating. Really not happy with this service!
-
Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
-
Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mick Isherwood
(@Tish_BRFC) reported
@virginmedia hi, there appears to be an issue with broadband in the PR5 area. The app confirms an issue with iPlayer, YouTube etc. for TV which is being investigated, but could the broadband also be looked into. We've had no connection for over 24hrs now. Thanks
-
Sally B
(@sazzab) reported
@virginmedia Morning, I am currently stuck in the most ridiculous and frustrating circle with your customer services. I am trying to return some equipment. I am now out of your area so cannot receive an envelope (why?) and am being told it cannot be collected either. What to do?
-
John Illing
(@frenchjohntanna) reported
@virginmedia Appalling customer service! Over 10 hours on the phone trying to resolve an issue. Latest call still going on over an hour later! Only need two 360 boxes delivered! They were meant to be delivered 6 weeks ago.
-
mgz aka MoGzEH
(@ChrisBoggett) reported
@virginmedia is @PlayVALORANT now on console? I am a PC gamer with a brand new ethernet cable. It has said if problem persist an engineer will be called for thelast week now, each day it goes down, do test, if persists we will send engineer....guess what, website designed to prevent contact
-
Punit Goyal
(@PunitGoyal1) reported
@virginmedia Again I don’t think this is a good attitude which you are showing here. How can you say that the notes do not tell what I want to get it sorted. Yesterday only, I dictated everything to the VM employee on call to put in my most recent complaint on the issues where i seek solution
-
Stuart calland
(@stuart_calland) reported
@virginmedia There is no payment to make never has been somebody didn’t do there job now it is saying I have missed a payment on my credit file , I need a phone of someone I can speak to please .
-
Amir Akhtar
(@amiiiry) reported
@virginmedia I called the third party engineers manager. VIRGIN MEDIA DID NOT HELP
-
🌻💙💛 Natalie 📚✏️
(@NatalieSFergie) reported
@virginmedia I have provided her email address (see second email) and CC’d @ohulme. This has gone too far for there not to be an audit trail now. Thank you for your help in addressing this.
-
itsYaBoyHG👀
(@_harrisxn_) reported
@virginmedia Still down
-
Michael Brockbanks
(@mabrock1980) reported
@virginmedia No, the answer I'm looking for is "We see there's an issue and we're doing something about it." Though a broader, and perhaps more realistic answer is to look for a not utterly useless ISP.