Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 01/21/2026 16:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Enfield Town, Southwark, Hackney, City of Westminster, Kensington, Twickenham, Camden Town, Hampstead, Harringay, Poplar, Wembley, Waltham Forest and Swanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomCroydon Internet
United KingdomEnfield Town Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • Cyberwest Dr James Morris (@Cyberwest) reported from Tottenham, England

    @katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @fabsod @virginmedia Disgusting customer services 🤬

  • CridlandKeith Keith (@CridlandKeith) reported from Romford, England

    @virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers

  • 303marty Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.

  • Grmbles Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England

    @virginmedia is there anyone who can help with why my internet has stopped working?

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • jessie_tovey Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...

  • Grahamthecabbie Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

  • BancoDePapa グラハム・スミス® (@BancoDePapa) reported from Tottenham, England

    @virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details

  • mansoor_clarke Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • jamesglynn J Λ M Ξ S (@jamesglynn) reported from Camberwell, England

    @hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.

  • ryandesai Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    @virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England

    @virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!

  • samorrisuk Sam Morris (@samorrisuk) reported from Walthamstow, England

    @virginmedia you are an absolute disgrace! My internet has been awful all week, I work in the NHS and need a stable connection for working from home which I have been unable to get this week! And your chat support person just went on their “break” mid conversation! Sort it out!!

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • simfyy 𝐬𝐢𝐦𝐨𝐧 (@simfyy) reported

    @virginmedia @Fisher85M it would help if you didn't keep people on hold for hours and then hang up on them

  • graceannesleym Grace (@graceannesleym) reported

    @virginmedia HOW on earth can you charge a £30 installation fee? Our internet was booked to be installed in October... it is now January and you are trying to delay until February? And now I can’t cancel the contract?

  • Twiligh95656726 V (@Twiligh95656726) reported

    @virginmedia It’s the WiFi with our Apple products. We will ring tech support

  • _mattasaurus matthew (@_mattasaurus) reported

    @virginmedia hi, whilst I completely understand your call centre being closed due to COVID, there is no button I can press on myvirginmedia to cancel my contract and my bill is due to rocket up this month due to my term ending, which I don’t want. How can I sort this out?

  • jordgibby jord (@jordgibby) reported

    virgin media is literally sooooo stupid their website has been down the last literal SIX times i’ve tried to order meg a new phone..........

  • asinnx sinn (@asinnx) reported

    switched to my virgin media, no packet loss @VodafoneUK SORT YOUR **** OUT GRRRRRRRRR

  • bigdan89 Daniel Blundell (@bigdan89) reported

    @virginmedia I can’t wait to get this resolved then I don’t have to deal with such a poor company that would not know Customer service if it came a slapped them in the face. You know I’m right as you glossed over it in your last reply. Learn how to be better you might keep customers!!

  • gramac07 Graeme McDonald (@gramac07) reported

    @virginmedia How do you cancel broadband? I called it sent me to the website, I went to the website, it tells me to phone in... Not the best system

  • JadeForster1 Jade (@JadeForster1) reported

    @virginmedia 2 days in a row I have been on to you for an over hour for you to CUT ME OFF! I am waiting for someone to contact me back about a complaint!!!! You are absolutely shocking! Can someone PLEASE deal with this and contact me! 😡😭

  • Hassan75172264 Hassan (@Hassan75172264) reported

    @virginmedia just hang up on the customer !! is this how you train your staff ?? When they ask to speak to a manager?? Totally unacceptable.