Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bermondsey come from postal codes SE16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Acton, Hackney, London, Ealing, Bermondsey, Harringay, Fulham, Paddington, Finchley, Croydon, Borehamwood, Ilford, Wembley, Walthamstow and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 Acton |
Wi-fi | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Richard Perkins
(@anurbanpastor) reported
from
Bromley, England
Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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Marco
(@marco_dirosa) reported
from
Islington, England
@virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.
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Mit
(@mit112112) reported
from
Brentford, England
@virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up
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Hannah Williams
(@flamingnora) reported
from
Lambeth, England
@CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke
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Josh
(@Jatkins__) reported
from
Camberwell, England
I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃
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GeorgieCox
(@SkyFlier6981) reported
from
Brentford, England
@CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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👸🏽
(@bxgur) reported
Ngl the big WiFi names like @virginmedia are absolutely ****. Bad customer services and **** network. I’ve been with @VodafoneUK for a month now and no issues whatsoever.
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Depth and Field Photography
(@depthandfield) reported
@virginmedia our connection through you is abysmal. Can someone please contact use with some suggestions to help?
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𝗦𝘁𝗲𝘃𝗲 𝗠𝗼𝗼 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲
(@MooCreative1) reported
@mj17011974 @virginmedia You know where that come from? Watching that damn TV!
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Martyn Batten
(@1252spike) reported
@virginmedia internet down, call virgin to find out if it's me or a virgin issue and the message says "sorry we are busy call back later, goodbye". Must be a virgin media problem if I get that message... So price hike isn't being used to improve network or CS response....🙁
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Sach
(@SachinWadone) reported
@virginmedia hello, need help. cannot return the Virgin Media kit until I come back to my home. Due to Covid restrictions cannot commit when its possible to return to my home. Pls. message me so that I can provide you full details of the account number and help requested.
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Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈
(@maros_joker) reported
@virginmedia @Virgin To prove you I will record my next conversation with @virginmedia customer service and will publish here to show how poor is your service and what they saying, how poor is knowledge and English langue! if you charge £55 p/m I will expect something more
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Lauren❕
(@NICKIBANGMINAJ) reported
@virginmedia you need to employ more people to answer your phones. 30minutes listening to stupid songs. Didn't know you was aiming for an average call handling time of 1 hour!!!! 🤔😤
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Rob
(@StudlandRob) reported
@virginmedia Poor/no service on numerous occasions, none of the compensation I was promised and how you’re increasing the prices without having improved anything
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Gary Williamson
(@gazza506) reported
@SQRLTV @virginmedia Same issue with @virginmedia as they want to charge £61 next month. Spoke to rentention & seemed to get nowhere, even stated that there are other companies cheaper but wouldn’t budge or reason. Strange that people are still being offered the same deal but cheaper 🤨 VM Explain
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3.5%Resist Optimistic Socialist Vegan #FreeAssange
(@Zoompad) reported
@virginmedia @andyd790 I think a class action is needed to take this company to court for their rip off service.