Virgin Media Outage Report in Bermondsey, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bermondsey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Southwark, Waltham Forest, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 17 minutes ago |
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Internet | 33 minutes ago |
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Wi-fi | 41 minutes ago |
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Internet | 1 hour ago |
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Internet | 3 hours ago |
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Internet | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Rob Large (@gorfmanrob) reported from Merton, England@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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Benj 🌹 (@benjywenjy6) reported from Camberwell, England@virginmedia our internet is down for the third time in a week, sort it out!
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paul clements (@paulclements) reported from Stratford, EnglandSo my Virgin Media’s gone down again...
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Shelley (Facius) Stuart (@ShelleyFacius) reported from London, EnglandAnyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Steven Feldman (@StevenFeldman) reported from Tottenham, England@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default
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Keith Bursnall 🏳️🌈 (@KeithBursnall) reported from London, England@virginmedia down for the third time today. Why am I paying for this?
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Rob Large (@gorfmanrob) reported from Merton, England@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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Hannah Marmion (@HannahMarmion) reported from Walthamstow, England@virginmedia our internet connection has been down for over 12 hours. We’ve tried all the troubleshooting but still nothing. Trying to contact your customer services but no way of getting through. Please help.
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Ruth Tongue (@RuthTongueBites) reported from London, England@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽 (@smileyyearwood) reported from Harrow Weald, England@virginmedia I've been rebooting all week. The problems are at your end.
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Toby Harley (@Harley7s) reported from Tottenham, England@virginmedia in muswell hill north London and WiFi and TV are both down. When will this be fixed
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽 (@smileyyearwood) reported from Harrow Weald, England@virginmedia They haven't improved. Service is intermittent and hasn't reached the 200Mpbs I'm paying for since yesterday. Barely 25 so far.
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Lisa Toffolo ⚡️★ (@LisaToffolo) reported from Hackney, England@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges
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Danielle DeLellis (@spokeswoman4me) reported from Wandsworth, England@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Sam Wilkin (@CellarmanSam) reported from Walthamstow, England@virginmedia trying to work from home today has been a nightmare had to relocate for a meeting and cancel another. No Wi-Fi here in E17. When are you sorting it out?
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Mike May (@MikeMay69) reported from Barnet, England@RogerProtzBeer @virginmedia It means you're with a **** ISP Roger! Try the Martin Lewis website tool for switching. Many offer better service and at a lower cost. Virgin get consistently poor reviews-spend all their time/money on silly tv ads rather than customer service.
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clare ellison (@clarejelli) reported from Merton, England@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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Gee Darguzas (@mrgeemore) reported from London, EnglandI think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Slickster (@slickster65) reported from Romford, England@virginmedia Yes I have I’ve been told there’s a issue in my area and they hope to repair it but July 13th I find that totally Unacceptable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Groves Ⓥ #Pigoneer™ #VLM (@doobygrabbs) reported@virginmedia I'm with a new supplier now, but working from home without broadband is a bit of a toughie. Plus I still expect you to charge me for the month. I was polite on every call, but just couldn't get anyone to own the problem!
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Julian Simmons (@JulianSimmons) reported@virginmedia The team said there was a problem in our area and that 20% of customers we’re experiencing the same thing. They said they were working on it and would email or text me but we’ve heard nothing and still have an unworkable situation with the internet
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Grumpy Commuter (@GrumpyCommuter6) reported@virginmedia Thanks, its back but ever since I was upgraded from the something 3 to something 5 router the service has been pants
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Joanne Walsh (@JoanneW44452147) reported@virginmedia @Edg1e Can’t load your page to check service status. Not good enough.
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Dom 🇺🇦 (@D2021_LFC) reported@virginmedia @TomMunns1 It would help status checker didn’t say there were no problems in our area. Or if you didn’t send texts saying it’s all@l fixed when there’s obviously still a problem.
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Pantherprism (@lemondrizzly) reported@virginmedia Many emails asking you to delete my details yet you still keep selling this fake debt on. I will seek legal help as this is just not on
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Lethal Badger (@BenGarbutt1) reported@virginmedia @martin_compston No Internet, can't watch anything thanks to your poor service. Been down since last night, happening more and more lately. Unacceptable "service".
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FMG65 (@fmg1965) reported@virginmedia When the diagnostic was run b4 Xmas yous confirned it was a signal issue and I wasn't getting speeds supposed to.
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Adam O'Neill 💙 (@AdsONeill) reported@virginmedia Yes John, we had to call back after 50 mins of harassment from a salesman. He refused to give his name and kept insisting on packages we didn’t want until I hung up. Called back with blood boiling but it got sorted within 5 mins. You Just have some great and some awful agents
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Copey79 (@Copey79) reported@BlaggerBly @lurkinhead @virginmedia It's crazy that an outage caused by their head end takes 14 hours and counting to resolve. And a company the size of Virgin not having a backup system is crazy