Virgin Media Outage Report in Bermondsey, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bermondsey, England
The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, London, Islington, Croydon, Paddington, Southwark, Waltham Forest, Hampstead, Enfield Town, Newham, Dagenham, City of London, and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 2 hours ago |
|
Camden Town
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 8 hours ago |
|
London
|
Total Blackout | 9 hours ago |
|
London
|
Wi-fi | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England@virginmedia Hi RP - this is just my daily howl of frustration. Over 12 hours now spent on phone & VM Help Forum. Latest resolution date 24/9 😐
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Christopher Calvert (he/him) (@XtopherCalvert) reported from Tottenham, England@virginmedia How do I speak to anyone? The phone menu just sends me round in circles. The link I’ve been given over text tells me there are no issues. My wifi hasn’t worked properly for 2 days or at all for the past hour. Can someone call me?
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Kathryn Bowers (@kathrynahedrick) reported from Ilford, England@virginmedia are you able to tell if there's an issue in E18 please? Broadband has dropped but there's nothing on the service status page yet.
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Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, EnglandHere we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
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N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England@virginmedia Yep. And they can't fix it. 24/9 resolution target came from VM rep on Forum...
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers
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The Misadventures of Stevie P (@superpaddiepads) reported from Bromley, England@bywarner @Jenn7_4 @virginmedia Their customer service has always been appalling. Hence why I’ll never use them for anything again.
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James Meredith (@Jamesmeredith) reported from Camberwell, England@virginmedia #internet So glad I left Virgin a year ago. I have much better speeds at half the price. Virgin are expensive and customer service the worst I have ever experienced.
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Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, England@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection
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Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, England@LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X
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Jay (@skip_0889) reported from Lambeth, England@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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Jess Gamble (@_jessgamble) reported from Lambeth, England@virginmedia the service has dropped a few more times since this morning but is currently back on. it has now dropped over 5 times today, and it takes over 15 mins to be connected again
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Simon Crowther (@SCcrowther) reported from Camden Town, England@plonkymiff @virginmedia I had the same issue and they were just as ridiculous
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Karim Harbott (@KarimHarbott) reported from Enfield Lock, England@virginmedia I can speculate… your engineers not fixing the issue, probably because they’re spread too thinly, probably because of cost-cutting initiatives to please shareholders. Just speculating.
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
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Mitsuya Fujimoto (@fujimotomitsuya) reported from Tottenham, England@virginmedia She offered to send an engineer. I could not provide any available dates for next few weeks because of my work commitment so I suggested that I would be in touch when I know I have some time available. She said then she would have to close the complaint log.
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Dave Taskis (@FatherFantaskis) reported from Romford, EnglandHey @virginmedia when will you be upgrading the #VirginMediaConnect App to be compatible with your #Hub4 routers ? They’ve been out at least a year now and I can no longer manage my network through the app.
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!
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Emma Burnell (@EmmaBurnell_) reported from Walthamstow, EnglandDear @virginmedia this really isn’t the day for my Internet to go down. Sort it out. NOW.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Molodoi (@idrewdoughnut) reported@virginmedia Can you tell me where is that specified? All I see is “no known issue” and we both know there are known issue. Why isn’t this reflected on service status?
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Andy bowbells (@AndyJamesMichel) reportedService down AGAIN!! Thank god I only have 1 more month of this diabolical company. @virginmedia #virginmediadown
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Steve Cooper (@coops_99) reported@virginmedia Now not working at all, again!! 🤬😡
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PG (@djphilg101) reported@virginmedia how do I go about getting a new box? The one I have is ridiculously slow and I have to restart it twice a day
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@Hocky69 (@ChrisHodgkins20) reported@virginmedia @ainy18 My Internet is down that much ill be asking for a refund this month!!!
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Roco (@RoCo67) reported@virginmedia @SouthamptonFC Very poor service from Virgin media. Put you on hold for over a hour then cut you off every time. Still to resolve issue.
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Adam (@adameverard04) reported@virginmedia new customer income **** Vodafone
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John Mitchell (@jggmitchell) reported@nigelwalsh @virginmedia Hysterical! 10-3!!!? Web chat!!? There’s a customer experience razzie award in there somewhere.
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Ryan (@ryanbeard2012) reported@virginmedia We are in another queue online. Hopefully to be sorted tonight. If someone could message at 2 tomorrow and hopefully we won't need the help then
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Dom (@dom_taylor123) reported@virginmedia @latinjokolivia Yes but it keeps telling me sign in. Now I have no WiFi at all. This is beyond a joke