Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 03/01/2026 14:00

March 01: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Hackney, London, Richmond, Croydon, Paddington, Wembley, City of Westminster, City of London, Newham, Hampstead, Mitcham, Welling and Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomSouthwark Internet
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • marco_dirosa Marco (@marco_dirosa) reported from Islington, England

    @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way

  • WilsonGao10 WilsonGao (@WilsonGao10) reported from Lambeth, England

    @virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!

  • willhenrywarren William Warren (@willhenrywarren) reported from London, England

    @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • anurbanpastor Richard Perkins (@anurbanpastor) reported from Bromley, England

    Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    Apparently @virginmedia is making improvements to the network in my area. So, they say everything will be back to normal by 4pm today. On a MONDAY. You know, when people need WIFI to wfh. During a pandemic.

  • RickDelBello Riccardo Del Bello (@RickDelBello) reported from Hackney, England

    @virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown

  • KathyMi25429227 Kathy Miller (@KathyMi25429227) reported from Croydon, England

    @virginmedia Please do......Please.. no email reply from CEO yet. Refund? I've lost money due to Virgin's recent appalling service

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?

  • yessibelloperez Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Yes, it says that there are issues. Info isn’t clear, though. This morning it said you were doing planned improvements whereas now it talks about actual issues. It wont let me register for compensation either

  • Sherm4nLC Germán López-Campos (@Sherm4nLC) reported from Camberwell, England

    @virginmedia It seems there are some issues in SE22, could you confirm?

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!

  • CarlaMorris18 carla morris (@CarlaMorris18) reported from London, England

    @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia You want to add 4.25 to my bill even after I took out new contract 2 months ago to reduce costs. You keep sending email asking me to contact c/s I can't get through & why should I have to phone you as I've made a complaint??? Going to watchdog 😡

  • mit112112 Mit (@mit112112) reported from Brentford, England

    @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail

  • Jenny_Edwards Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England

    @virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue

  • Jenny_Edwards Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England

    @virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • malone_silke Silke malone (@malone_silke) reported

    @virginmedia Because of an outage in the area , however we have been told when we made the appointment there was nothing wrong within the area

  • benjarom3 Ben Rometsch (@benjarom3) reported

    @virginmedia THE ENTIRE STREET IS DOWN. You need to SEND AN ENGINEER ASAP. Please read the tweets. Its not just me, its my entire roa.

  • katekinsey_ Kate (@katekinsey_) reported

    @virginmedia It’s saying there are no issues but our internet is completely down

  • diverdan123 DanS (@diverdan123) reported

    Absolutely terrible customer service from @virginmedia called and spoke to advisor who then put me on mute during the call then left it on mute without speaking to me or answering any questions. Helped me make up my mind as contract is ending so time to move @bt_uk or @SkyUK

  • dcaldwell998 dcaldwell998 (@dcaldwell998) reported

    @virginmedia Affects wired as your **** router doesn’t reach the point of the house I’m in. And has just happened again. Fix it or admit you can’t and I should be let out of my contract.

  • gaungoo45 ShabGaungoo45 (@gaungoo45) reported

    @virginmedia It’s working today. But it’s been really slow

  • pepperbint Kate McKinnon (@pepperbint) reported

    @virginmedia Tried all this. Still can’t get through to a real person just keep getting recorded messages or unhelpful texts. Please reply Yes or No to whether we can expect full service to be restored by tomorrow morning.

  • simonDJwilson Simon Wilson 🎶 (@simonDJwilson) reported

    @virginmedia Just keeps coming up with opps something wrong. Have cleared cookies etc and tired on my phone and PC, just need to know would I have 14 COP with a change I made to my contract last Friday and if so I need to cancel the upgrade

  • mrpeacock23 Steven Peacock (@mrpeacock23) reported

    @virginmedia I have but it would help it I could talk to am actual human not just some automated robot

  • Kevin_V_Ram KVR 🇲🇺 (@Kevin_V_Ram) reported

    @virginmedia I would prefer you to fix my non-existent broadband connection atm rather than these useless quizzes… but hey… you do you… and I will leave when my contract is up!