Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 02/13/2026 09:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Ilford, City of London, City of Westminster, Southwark, Paddington, Hackney, Islington, Camden Town, Wembley, Enfield Town, Croydon, Newham and Richmond.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomRomford Internet
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomCity of London Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again

  • jit_singh99 Jit (@jit_singh99) reported from Romford, England

    I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.

  • JetsetSusan Susan Elizabeth (@JetsetSusan) reported from Hackney, England

    @mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.

  • Nada_Altobaishi Nada Altobaishi (@Nada_Altobaishi) reported from Ealing, England

    @virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Yes i did still the same hard drive problem

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia I can’t see anything the message saying hard drive problem is on the screen

  • JetsetSusan Susan Elizabeth (@JetsetSusan) reported from Hackney, England

    @virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.

  • fatsherkey Anuradha (@fatsherkey) reported from Bromley, England

    @virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    Not the best start to life as a @virginmedia customer. Radio silence from @YodelOnline who are supposed to be delivering the router, and stuck in an online queue for 45 minutes so far waiting to speak to a customer support advisor...

  • maiku_akahane 赤羽マイク (@maiku_akahane) reported from Kensington, England

    I feel down as my @virginmedia internet.

  • VishP19 Vish (@VishP19) reported from Ilford, England

    @virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pm1972 Tricia mcgrath gray (@pm1972) reported

    @virginmedia This is what they have told us it’s not a problem in the area but it maybe fixed by 30th

  • TGeezeer TechGeezeer (@TGeezeer) reported

    @virginmedia how the hell can I speak to someone about a fault? Your phone system is ****

  • West_Lower_Blue Peter B. (@West_Lower_Blue) reported

    @virginmedia so, upgrade to ultimate oomph with mobile sim. Broadband speed between 140 and 240 Mbps and mobile reception nonexistent. Customer Service also nonexistent! Help please.

  • sjjones77 Samantha Jones (@sjjones77) reported

    Appalling service from @virginmedia WiFi on and off all week, same issue with everyone in the street. @virginmedia answer is put the phone down on you! Well done Virgin! 👏

  • thebeeshaveit Deborah (@thebeeshaveit) reported

    I wondering how many companies apart from @virginmedia are running a reduced COVID service that is imploding because of their inefficiency? I could wait on THREE different channels clogging up the wait times for other customers and still no one would get back to me. Poor show.

  • bazzacollins Barry Collins (@bazzacollins) reported

    @virginmedia Yes, it sent a generic auto-reply that got me no further. Do you have any actual human engineers who might be able to solve a problem that’s affected lots of people for almost a day now?

  • goforsimplicity Sonia 💕 (@goforsimplicity) reported

    @virginmedia The internet is back now but it was gone yesterday for an hour. I haven’t spoken to anyone but I know some people that got new one and it helped. I check yesterday there was nothing in the area but it was saying that it looks like I have a problem connecting to internet

  • alexbirdaudio Alex Bird (@alexbirdaudio) reported

    @virginmedia Service is fine in my area. Been on the Phone non-stop since Thursday trying to resolve. Tried calling again and still gets to the same point "we are putting you through to an advisor now, press 1 for online help...." and then says "goodbye" and hangs up?!

  • Jallaphanti Toxteth O'Grady (@Jallaphanti) reported

    @virginmedia been trying to get support for 10 days on broken hub4. just spent 35 minutes on the phone to be mistakenly cut off by Valentina in 2nd line support. can someone call me back?

  • wallyb1 Bryan M Wallace (@wallyb1) reported

    @virginmedia Can you please ensure than my account is credited given the 2 week wifi outage at my home. You will have details of this on your call notes.