Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, Kingston upon Thames, London, Hackney, Southwark, Hammersmith, Croydon, City of Westminster, Romford, Ealing, Ilford, Barking, City of London, Newham and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| Kingston upon Thames |
||
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Ruby Atkin
(@ruby__ema) reported
from
Hackney, England
@TalkTalk plz can you fix my WiFi or I’m leaving you for @virginmedia xx
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Whenever I have tried to call that number I can’t get through because I don’t have a VM home phone number/account number, meaning I cannot get this problem sorted.
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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🙌 N E I L 🙌
(@Neilz1) reported
from
Barnet, England
@virginmedia Hi, Still intermittent issues in Area 21 and would like an ETA when this issue will be resolved ??
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🙌 N E I L 🙌
(@Neilz1) reported
from
Barnet, England
@virginmedia Ontop of that our phone line service are not even working which we cannot even call you for an update?...Please DM AsAP
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
Not working again. The service is so bad. Surely you will be issuing refunds?? #virginmediadown #virginmedia
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia No I don’t. It’s okay, it’s confusing. And yes I tried them this morning - leading to the problem where I’ve been waiting for a call back for 2 and a half hours. I appreciate your help.
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Thanks for contacting me - I am trying to get my account set up as VM halted my account being started due to previous tenants having an account. V difficult to contact VM support because I don’t have an actual account yet. Order reference WS7036210 if that helps anything.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia We’ve run the test kit already. We aren’t getting any help from you lot so we’re going to Ofcom to settle this.
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Yes I have and they sometimes (not always) advise that there is a problem but don’t explain which the service has become so inconsistent generally
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aleksandra Himiceva
(@AHimiceva) reported
@virginmedia I need to cancel an engineer visit, I no longer require the visit as I cancelled my services. I am not going to spend an hour on the phone with call centre to do this so please can you cancel the visit or he will come and I will turn him away. Thanks
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Sophie Judge
(@judgarama) reported
@virginmedia Which is exactly when I called each time. I’m simply going to go to OfCom and lodge a complaint now. This is appalling. Sky are maintaining their customer service, there’s no excuses at this point for someone to not get in touch with me. I’m just going to cancel my contract.
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Maxonahi 🌹
(@maxonahigh) reported
@virginmedia I work in IT no engineer is fixing this look at your page it’s full of unhappy customers can you tell me how I go about leaving! I WANT TO LEAVE YOUR AWFUL BROADBAND HELLOOOOOOO?
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Vicky 💙
(@deadstar37) reported
Pls answer @virginmedia got through after 25 mins before but have a potential problem. This time 24 mins on hold currently
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Jono Bradley
(@WidowgastsM9) reported
@virginmedia Down AGAIN. Either the router is dodgy or you enjoy switching my net off for 40 minutes every other evening.
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Amelia
(@ATay1738) reported
Fix ur wifi @virginmedia ur trash kid
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Richard Little
(@MightyClee) reported
@Nadene87 @virginmedia Altogether disappointing from a leading brand. They need to deliver excellent customer service but they don't know how to achieve it.
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Code Vexah #ad
(@VexahGG) reported
My virginmedia wifi is sooo bad rn packet loss and everything
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Sean
(@SeanTheePrawn) reported
@IEvans93 @virginmedia I couldn't agree more. the outage in my area has been going on since October and every time I ring, the deadline for the fix is pushed back by a month or 2 which is not acceptable when people like me and you are expected to pay full price.
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Ieuan Evans
(@IEvans93) reported
@SeanTheePrawn @virginmedia Just a farcical company. They told me to go into the office today, which I will have to tomorrow, but not ideal at the moment. They're totally void of any responsibility, and completely unhelpful. I can't understand how during an outage they don't offer alternative solutions.