Virgin Media Outage Report in Bermondsey, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Croydon, Hackney, Paddington, Wembley, City of Westminster, City of London, Southwark, Hammersmith, Newham, Hampstead, Mitcham, Welling and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Richmond |
Internet | |
| Croydon |
Wi-fi | |
| Hackney |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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Allison rowlands
(@Allison98931244) reported
from
Harrow Weald, England
@virginmedia having the usual crappy issues with virgin no tv tonight cant wait to leave this useless provider
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
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HoodyStealer
(@CrisSarfLDN) reported
from
Lambeth, England
@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery
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Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
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Ryan Curtis-Johnson
(@racj25) reported
from
Loughton, England
@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice
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Mary Greenland
(@MerveYesilyurt) reported
from
Hackney, England
@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Christopher Golds
(@chrisgolds) reported
from
Wandsworth, England
@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.
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Frances Reilly
(@FrancesOfficial) reported
from
Ilford, England
3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sleeepwaalker
(@sleeepwaalker1) reported
@virginmedia are a joke of a company - Three complaints I’ve raised (yet they never opened one) because they haven’t done what they promised - impacting my credit rating
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I_am_GMG2
(@GMG2FXTrader) reported
@virginmedia They said they could not make sense of it. I have a cancellation on 23rd August and a new package on 24th. CS saying new order not put through, speak to retentions. Retentions said he was confused. Nobody can help me.
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Neelam Patel
(@neelampatel80) reported
@virginmedia No point!!. Would be good to speak to a UK person I spoke to Pre-install team, pre-enablement team,customer service even billings. You just go round in circles to no avail and I have to put phone down for my own mental status wellbeing.Spending 90+ mins on the phone isn’t nice.
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Craig Ewing
(@craigewing1983) reported
@virginmedia This was sent to the wrong address as the address was not updated. We there told it would be updated and sent it never happened. We phoned up again to hear it had been reissued to the previous address again.. we were assure it would be resent within 14 days its now been 3 weeks
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Dan Page
(@DPage1992) reported
@virginmedia Hey, it seems to be the case while I'm at work and it's only been this week. My colleague (also on virgin) is having the same issues (he listens to the radio on his phone and it keeps cutting out). My texts and calls are absolutely fine, it just seems to be 1/2
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Raz Koller ☮️
(@RazKoller) reported
@virginmedia Wow. Ok, first of all there's a difference between "fault free service" and outages a few times a week every single week. (as documented in my pics) Also, have you even read my threat? I started off by raising a complaint and it was ignored. You know the definition of insanity?
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Jim Doran
(@jai_dee) reported
Just had one of those fake @virginmedia spoof telephone callers tell me to “**** off.” How rude. I didn’t even get enough time to play with him. I really should just unplug my landline anyway.
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SpudPieSte(vens)
(@GogoplataFTW) reported
@virginmedia Yeah 100% , it's been fine for the last 15 years I've been with Virgin, but I renewed my deal after it expired and it went crap overnight , I don't get it
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Jono Bradley
(@WidowgastsM9) reported
@virginmedia Your retentions team have offered me even MORE expensive deals than the guy on Live Chat managed? Got to assume you're just expecting every renewal customer to cancel, because to offer a retention deal at £40 MORE per month than you can give to a new customer is just insane.
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Cherstyn Hurley
(@chersvacca) reported
@virginmedia this service is appalling. Wi-Fi broadband zilch and slow when it does work for about 5 minutes. Making work from home totally miserable and not worth the money I am paying. Want to leave and take my business elsewhere