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Virgin Media

Virgin Media outages and service status in Bermondsey, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 55% Internet (55%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, City of London, Barnet, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, and Wembley.

CityProblem TypeReport Time
London E-mail 18 minutes ago
London Internet 19 minutes ago
Hackney Total Blackout 36 minutes ago
Croydon TV 3 hours ago
London Total Blackout 3 hours ago
City of London Internet 4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • beerinthesuburb
    Jon 🍺👍 (@beerinthesuburb) reported from Enfield Lock, England

    @TalkTalk - Hi, I'm a customer that has switched to @virginmedia and need to cancel my account. I called yesterday and you told me I need to ask Virgin to send an "unsolicited cease" request. Contacted Virgin, who have said we need to ask TalkTalk to cancel our services...

  • danjpadgett
    Dan Padgett (@danjpadgett) reported from Wandsworth, England

    . @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.

  • alec_zetter
    Alec Zetter (@alec_zetter) reported from Enfield Lock, England

    I will never ever subscribe to @virginmedia services due to how difficult they make it to change services/cancel contracts. It's a joke and should be looked at by @Ofcom.

  • StMirrenDaft
    Ian Williamson (@StMirrenDaft) reported from Tottenham, England

    Still down @virginmedia. Utterly diabolical service!

  • cooperthecub
    Cooperthecub (@cooperthecub) reported from Romford, England

    @virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks

  • thecatsrgrowlin
    sam shea (@thecatsrgrowlin) reported from Tottenham, England

    @DJStuartJ @AbleMichel @virginmedia @grimegran Me too -you need to have more speed -wired broadband in sons bedroom is fine, every place else is ****, emailed asking for hub3 so can get boosters, just get sent round in circles #pissedoff and fed up

  • Olivia121994_
    OD (@Olivia121994_) reported from Harrow Weald, England

    @craig_dw @virginmedia Search virgin media area signal and itll tell you if they're doing work locally

  • JambyButch
    James Butcher (@JambyButch) reported from Wandsworth, England

    @virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!

  • dietmarlen
    Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • Olivia121994_
    OD (@Olivia121994_) reported from Harrow Weald, England

    @craig_dw @virginmedia This means either the router is downloading an update or your internet connection isn't on 🥴 not useful that that signal could mean either

  • 0618_Dee
    Dee (@0618_Dee) reported from Camden Town, England

    @VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!

  • Liv_DigiTales
    DigiTales (@Liv_DigiTales) reported from Barnet, England

    @cdholdsworth @virginmedia @VirginMediaCorp Same issue for me. Also drops for a few minutes a few times a day everyday NW7

  • SamanthaLeeuwen
    Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses

  • alec_zetter
    Alec Zetter (@alec_zetter) reported from Enfield Lock, England

    @virginmedia Hi! I would like to cancel my service! I've tried online, via phone and now on your fourth department via text message!

  • stevespotlight
    steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice

  • YILDIZ_SAR_HARV
    YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.

  • OpenMindMH
    Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • dietmarlen
    Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

  • stevespotlight
    steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CMMLuke
    Luke Wilkins (@CMMLuke) reported

    @virginmedia Hey, is the virgin media Internet fully down or is it just mine?

  • Minilegobatman
    Istanbul (@Minilegobatman) reported

    @virginmedia I’ve been given a router twice and I’ve till had the same problem. The first one was sparking so had to remove straight away as well a loss of signal many times during the day / night. The replacement is also having loss of signal constantly.

  • finnegan339
    Mark Finnegan (@finnegan339) reported

    I don't care how much Virgin Media push this show I will never watch that **** Ivan Yates. Find someone who knows about sport and isn's a professional waste man and come back to me.

  • VfgroupltdInfo
    VF Group LTD (@VfgroupltdInfo) reported

    @virginmedia Hi. We have very poor internet!!!! We have written emails every day no response, i have called every day no response. It’s been two week now 😕 Hello Virgin anyone out there?????

  • cat_bay
    Catherine Leonard (@cat_bay) reported

    @virginmedia Could you please request someone call me so that I can complain? I have tried and failed to do this via your phone line. Apparently the complaint I spent time giving to your rep has been closed even though it hasn’t been resolved

  • NancyWindsorUK
    Nancy Windsor 🇬🇧 (@NancyWindsorUK) reported

    @virginmedia is internet down in the Derby area?

  • HoggGoblin
    HoggGoblin (@HoggGoblin) reported

    @AndyGrove14 @virginmedia Same here. Tried everything. Assumed it was an issue with my connection but perhaps not.

  • adele82lewis
    adele lewis (@adele82lewis) reported

    @virginmedia It is a billing enquiry however I am now thinking of disconnecting with yourselves due to the poor customer service and extreme price increase can someone private msg me please so I get this sorted ASAP

  • dad_ayy
    ✨princess jayne ✨ (@dad_ayy) reported

    @virginmedia is there a way i can live chat with an agent from virgin media? being having issues for over a week WIRED connection.

  • leedumble
    Lee (@leedumble) reported from Avonmouth, England

    @virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke