Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 01/29/2026 08:10

January 29: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Hackney, London, Paddington, City of Westminster, Ilford, Camden Town, Wembley, Orpington, Poplar, Harringay, Croydon, Islington, Ealing and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomCamden Town Internet
United KingdomHampstead TV
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomHackney Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate

  • sbraganza Stan Braganza (@sbraganza) reported from Barnet, England

    @virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...

  • groovyblueshed The silver goat 🐐 (@groovyblueshed) reported from Enfield Lock, England

    @reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.

  • hdoddles Hannah Dodd (@hdoddles) reported from Merton, England

    @virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage

  • tilak2 tilak😎 (@tilak2) reported from Richmond, England

    @virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?

  • pretty_gd Pretty (@pretty_gd) reported from Harrow Weald, England

    @virginmedia is da worst for internet ever! Every week there’s a problem. Been off since 4pm kmt

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues

  • andyyoung2 Andyy 🇪🇺 (@andyyoung2) reported from Wandsworth, England

    Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.

  • simonstebbing simonstebbing (@simonstebbing) reported from Bushey Heath, England

    Amusement of the day. Call Virgin’s senior technical support line. You can’t write this stuff!!! 0800 052 5738 @virginmedia #stillnowifi #fail

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Over a week to fix it seems ridiculous

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dez_dorman CryptoGuru (@dez_dorman) reported

    @virginmedia 7th X now TW. I can’t Phone/text at all! Nor to 150 or 0345 Have 2b on WIFI to receive WA & access other Apps! ZERO comms off wifi! My bill is UP TO DATE! Yet No Service! Yr Help & Support web pg is 👎🏼 only tries to sell NOT solve! Getting it yet TW? 🆘@richardbranson 🆘

  • Ciaran92815413 Ciaran (@Ciaran92815413) reported

    @JimAllister Only in certain areas same with virgin media and if your home broadband goes down due to lineage problems you’re bottom of the list as by owns all the lines

  • boffbowsh Paul Bowsher (@boffbowsh) reported

    @virginmedia Yes. If I phone 789 I can only pay whole pounds. If I try to pay on the website it just errors.

  • delacruzd1 David dela Cruz (@delacruzd1) reported

    @virginmedia i was told by customer service that my service will be degraded (unusable for video calls) until the 27th of October. Can I degrade my payment to you?

  • depp_chelsea Chelsea🏴‍☠️ (@depp_chelsea) reported

    @virginmedia Hello sorry aint good enough it's everytime the bill is paid ontime every month yet the amount of issues is unreal use are really starting to let the customers down

  • lou2sing Louise Herrington (@lou2sing) reported

    @virginmedia 2/2 and then get the unavailable noise as though the number never existed. The suggestion was made today to change the hub, but then I have to pay 2 hrs of contract IT time to re-set up the office and all system connections. Not an option (unless virgin pays for it) !

  • jimboy2 james (@jimboy2) reported

    @virginmedia And that’s the problem. I’ve tried talking to people and no one is able/willing to help. Such a simple matter and no one can be bothered

  • WhatAboutHannah 🐝 (@WhatAboutHannah) reported

    @virginmedia Hi, 60 second reset has not solved the issue

  • Khinjarsi_ Khinjarsi (@Khinjarsi_) reported

    @virginmedia sudden loss of WiFi, Ethernet access to internet and landline saying to check line cord. No apparent issues in area, can't call from landline. All cables ok. Help!

  • VirgenmediaCS Vegan_Mercia Customer Services (@VirgenmediaCS) reported

    Betty is out taking a dump so out call centre is down to three people Bare with us Take the SIM card out and blow it. #virginmedia #nofucksgiven