Virgin Media Outage Report in Bermondsey, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Croydon, Ealing, London, Paddington, Hackney, Richmond, Wembley, City of Westminster, City of London, Newham, Hampstead, Mitcham and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Wi-fi | |
| Croydon |
Internet | |
| Southwark |
||
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡
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Nada Altobaishi
(@Nada_Altobaishi) reported
from
Ealing, England
@virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!
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Jit
(@jit_singh99) reported
from
Romford, England
I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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Vish
(@VishP19) reported
from
Ilford, England
@virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!
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dubs
(@DubtricksGaming) reported
from
Enfield Lock, England
Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
Not the best start to life as a @virginmedia customer. Radio silence from @YodelOnline who are supposed to be delivering the router, and stuck in an online queue for 45 minutes so far waiting to speak to a customer support advisor...
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Johns Alive 🇺🇦
(@Johns_Alive) reported
@TheShannimal_ @virginmedia @virginmedia worst provider going, don't help with anything
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ChildrensBookSequels - Sarah Corcoran
(@ChiBkSequels) reported
@tim2infinity @virginmedia We were told on Tuesday when we lost internet that no engineer available until next Thursday 28th July. 10 days with no service. N E Somerset!
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Lieto Fine
(@LietoFineLondon) reported
Why is @virginmedia so f**king awful? Every month they scree me with my pants and jeans on with an exorbitant bill and then can’t provide even half decent wifi. Anywhere else it would be #theft
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Debaleena Dasgupta
(@debaleena_d) reported
@JamesTurner37 @virginmedia We switched from Virgin Media to Zen a year ago after myriad issues with Virgin service for years. The only time there was a problem (which turned out to be me!) Zen answered the customer service line & fixed the issue in less than 5 mins. I cannot recommend Zen more highly.
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Tim Webber
(@tim1webber) reported
@virginmedia with you. You didn’t come up with a resolution. Just that I had a case number, means nothing, and that 100% the field office would contact me within 24hrs. Can you guess what happened next? Exactly. Nothing. What are you gonna do about it? (2/2)
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The Shannimal
(@TheShannimal_) reported
@ArcadeMom @virginmedia Always get the "Turn it off and on" response like I'm stupid...
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Joe Chip
(@joe_ch1p) reported
@virginmedia Sort out your bloody network. My Internet connection has been up and down like a frigging yoyo for over a week now. I'm paying for services like Netlix etc and can't use them because halfway through the connection drops out. Not bloody good enough #virginmediadown
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BellaDrives
(@BellaDrives) reported
@virginmedia I feel compelled to ask whether your staff are penalised for failure to retain customers who cancel? I can think of no other reason that I would need to speak to 3 different staff members and still unable to cancel this service @ofcom
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BellaDrives
(@BellaDrives) reported
@virginmedia I have spoken to 3 different team members, the first two failed to action my request and the 3rd one initially denied I had ever made such a request and then eventually offered to cancel my services if I paid £66 for a service I cancelled months ago @ofcom
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Liam Walker QC
(@LiamWalker_7) reported
@JamesTurner37 @virginmedia This is what happened to many in SW London over lockdown 1. The customer service was terrible. I'm now with BT as a result.