Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Stanmore, London, City of Westminster, Merton, Barnet, Hackney, Croydon, Islington, Southwark, City of London, Hammersmith, Hampstead, Ilford, Greater London and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Total Blackout | |
| Stanmore |
Total Blackout | |
| London |
Internet | |
| Stanmore |
Internet | |
| City of Westminster |
Internet | |
| Merton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Byron Leigh
(@kamon80) reported
from
Walthamstow, England
@virginmedia My Internet is not working and your service checker isn’t working.
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شاهد اقبال
(@essentialfusion) reported
from
Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Rob Barnett
(@barnettenergy) reported
from
Islington, England
@virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I just want a service which you promise
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience
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Ian Fish
(@BubyFish) reported
from
Enfield Lock, England
@virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..
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Chris
(@call_horne) reported
from
Bromley, England
@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
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Vanisha
(@lifeofvanisha) reported
from
Enfield Lock, England
I am so done with my @virginmedia being so slow
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia Sort your shit out. Broadband and TV continuously going down today
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Melanie Hutton
(@melaniehutton) reported
@virginmedia hi can you help me with a VPN connection issue. I need an intrusive line test
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Frank E
(@Frank27588842) reported
@virginmedia As mentioned a company that doesn't have email address for customs,&you ask why I would nt recommend @virginmedia A cursory glance at your customer feedback would give anyone any information they need. I think we are done here, unless there is anything else I can help you with
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Marco Galasso
(@Magiciandomino) reported
@virginmedia Hi again so I had a total loss of service for a total of 10 days due to the super hub 5 I received was faulty called up and have only been offered £19.80 far from the £8.40 per day stated on your website. How do I take this further ? Overseas call centre were unhelpful.
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Michael Clothier
(@MitchLR) reported
@acailler @virginmedia Mate I’m with them here and have been for about 5 years, best decision I’ve made consistent high speeds, reliable, and dead east to deal with there customer service.
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Leighton Mitchell
(@LeightonRMitch) reported
@virginmedia It got fixed..I just fail to understand why you tell non account holders that there are no service issues in a postcode when clearly this is not true.
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Broke Girl in the City
(@brokegirlincity) reported
@virginmedia Selection 2 is for mobile. Also, I just get sent a link and then kicked off the service before I can speak to anyone. V. frustrating as the problem is not being able to get online to access my account or TV service.
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Chris Lepkowski
(@chrislepkowski) reported
@CJHall83 @virginmedia @skytv Indeed. I've had problems with Sky in the past so avoid them these days. In fairness VM communication was very good
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Martin
(@lionking2014) reported
@virginmedia Sorry, that is not what was advised by tweet from PZ, who said, quote... "you will be able to register for Loss of Service if you have had total loss of service for over 48 hours." This made it sound like you have to wait 48hrs before you are able to register.
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MC Fixer
(@MCFixer) reported
@virginmedia “No problem in my area” it's a joke it drops put for 10mins comes back drops out comes back the service has been poor for the last 3 months!
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CreativeComms
(@donnabee8) reported
@virginmedia I also found out the box he has is very very old and due an upgrade. The letter he received in May 22 was about a price increase not a free upgrade. Very disappointed in how you treat loyal, elderly customers :( #customercare #customerexperience #virginmedia