Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 01/20/2026 06:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Wembley, London, Hampstead, Camden Town, Southwark, Swanley, Mitcham, City of Westminster, City of London, Stepney, Hackney, Hammersmith, Bromley, Croydon and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomWembley Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHampstead Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • lewistullett Lewis 🇪🇺 (@lewistullett) reported from Hackney, England

    @virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

  • davidal123 David Israel (@davidal123) reported from Bushey Heath, England

    @virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.

  • jonnijonesdj Jonni Jones GM (@jonnijonesdj) reported from Dartford, England

    @virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    Umm is @virginmedia down nationwide or am I just lucky?

  • Yvette1977 Yvette Kentish (@Yvette1977) reported from Bromley, England

    I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.

  • Yvette1977 Yvette Kentish (@Yvette1977) reported from Bromley, England

    Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @virginmedia I would just like to Get the service I pay for ... that would be phenomenal

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia never did I think that in 2020, I'd be home struggling with terrible broadband. Its been more than 24 hours now! #virginmediadown

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Nope, this is a problem being experienced by everyone in the neighbourhood at the moment. @virginmedia has monopoly here & it's really not ideal when we are in Tier 3 working from home. #help #virginmediadownagain

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @bigname81 @virginmedia 22 months of the same issues

  • Jamie_Obertelli Jamie Obertelli (@Jamie_Obertelli) reported from Enfield Lock, England

    @virginmedia any update on the internet outage in Enfield? When I call up I get a recorded message but no info. I've missed vital work meetings today.

  • szdar Shumailla (@szdar) reported from Harrow Weald, England

    @virginmedia absolutely fed up of your broadband. I keep losing connection; this is becoming a daily occurrence and it’s debilitating. Really not happy with this service!

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelSniedzeH Michael SniedzeHinde (@MichaelSniedzeH) reported

    @virginmedia What is the point checking the service status, when I know it is down. The point is that I am paying you a lot of money and I expect a much better service!

  • Caroline_bowyer Beard and Brunette (@Caroline_bowyer) reported

    @virginmedia still waiting for my router to arrive ordered Wednesday due today between 8-6pm I have tried to call no answer ive filled a complaint no answer can someone contact me please

  • Youcangetpaul Paul Lyons (@Youcangetpaul) reported

    @VirginMediaIE Hi Virgin Media support. Internet speeds almost zero in Greystones. The 'check outages' service on your website is not responding. Grateful for update!

  • TheRegista56 Sean Jones (@TheRegista56) reported

    @virginmedia I’m on the phone to your robot who has just said I will be waiting until half three in the morning until you’ve ‘fixed the problem’. Which I still haven’t been told about why the way.

  • djgutteridge Daniel Gutteridge (@djgutteridge) reported

    @virginmedia They were told on 1 Feb all accounts closed. But what is the point in that question when you don’t know to whose account it refers. This is not a way of resolving complaints, but an excellent way of demonstrating poor service

  • Jackkav1000 JackGNUK (@Jackkav1000) reported

    my internet is so trash recently like why ... que the thread of me **** talking @virginmedia for messing up my internet again

  • david_lunge David Lunge (@david_lunge) reported

    New month and the same old problem with #virginmedia no WiFi and internet again. Same problem for 13-14 months now and still won’t replace faulty router or send engineer out to investigate issue.

  • lemonfreshrob Rob Morris (@lemonfreshrob) reported

    Email from Virgin Media: "We've given you more TV." Don't care... have you given me better service? I bet the hell not! All I want is reliable service!

  • clarebearmartin Clare Xylophone (@clarebearmartin) reported

    @virginmedia Well surprise surprise I was transferred to four different departments and then cut off so my issue remains unresolved. Why is it not possible to email you? Your staff are incapable of sorting anything out over the telephone

  • ali_attalla 3lawe (@ali_attalla) reported

    What's the best way to advise new customers not to join @virginmedia? Unless you like bad customer service, lies and faulty internet that takes 2 months to install and doesn't work properly for another 2 months 🤔