Virgin Media

Virgin Media Outage Report in Bermondsey, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bermondsey, Greater London, England 03/03/2026 05:05

March 03: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bermondsey, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Ilford, Enfield Town, Romford, Hackney, Southwark, City of London, Barking, Croydon, City of Westminster, Tower Hamlets, Ealing, Paddington and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Phone
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomEnfield Town Phone
United KingdomRomford Internet
United KingdomEnfield Town Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • PopePower William Pope (@PopePower) reported from Harrow Weald, England

    @virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

  • andryt1981 Andry T (@andryt1981) reported from Enfield Lock, England

    @virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider

  • mistergrainger Robin (@mistergrainger) reported from Brentford, England

    @virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • feldmannews Mitchell Feldman (@feldmannews) reported from Bushey Heath, England

    @virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.

  • tobyeverett14 Toby Everett (@tobyeverett14) reported from Wandsworth, England

    @virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

  • prashthambi Prash (@prashthambi) reported from City of London, England

    @virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

  • GeoffSp Geoff Speed (@GeoffSp) reported from Ealing, England

    @richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head

  • nickgusset Nick (@nickgusset) reported from Bromley, England

    @Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • PopePower William Pope (@PopePower) reported from Walthamstow, England

    @virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.

  • leigh_jacqui Junojac (@leigh_jacqui) reported from Enfield Lock, England

    @virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

  • Luke_Arch3r Luke Archer (@Luke_Arch3r) reported from Camden Town, England

    Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jaydrive2000 Jon (@jaydrive2000) reported

    Due to the difficulties @virginmedia are experiencing with their network in the local area, I’m sorry to say my Friday stream will be postponed by 1 week. I won’t be streaming when I know the connection is on the blink.

  • SarahLCollings Sarah Collings (@SarahLCollings) reported

    @virginmedia Sadly they don't understand English very well. I have no issue with making improvements but they have literally hacked up paths and roads with little regard for how it looks and its upset many of us who are left living here with no input as to how it looks.

  • portugamerifinn portugamerifinn (@portugamerifinn) reported

    So I guess it's one of those (frequent) nights when the @virginmedia wifi hub decides to reset over and over...and over and over again, huh? This hardware is absurdly bad, Virgin, please get something better for customers

  • StogdonPaul Paul Stogdon (@StogdonPaul) reported

    @virginmedia I've had enough of this...I want to cancel immediately...tell me the easiest way without being passed from pillar to post....why is it impossible to get any help of someone

  • juliettegab juliette lambert (@juliettegab) reported

    @virginmedia @virginmedia Please look into the complaint I have sent by both post and online form. I want to cancel the planned installation as the service (or rather the non-service) I have received as a new customer has been appalling and so stressful. Please sort this out ASAP.

  • iamcoxhead Thomas Coxhead (@iamcoxhead) reported

    Hi @virginmedia... - Tried to up our bill by £20 p/m, no warning - Terrible Internet for 9 days, 1MB upload - Told I would get a call-back twice, never did - Told it would be fixed Fri & Mon - Had to call 8 times to get any answers All in the past 2 weeks... Still no internet.

  • S4lllyC Sally Coles 💙 (@S4lllyC) reported

    @virginmedia 3 hours ago I requested information re loss of broadband & phone since lunchtime today. I have not even had the courtesy of an acknowledgment let alone a reply! Come on @virginmedia where is your customer service??

  • amchatt7 Ann-Marie Chatterton (@amchatt7) reported

    @virginmedia can’t get through on phone, can’t find the right links online.. Ultimate Oomph... yet system shows we need a booster, how do I get one ASAP? New customer,don’t make me regret it!

  • humans_oh Oh-Humans (@humans_oh) reported

    @virginmedia I'm astounded. VM decides this morning to close the complaint despite the complaint still being unresolved. Pure incompetence or does VM treat all their customers this way? @Ofcom

  • stewie7500 stewart robertson (@stewie7500) reported

    @erincuthbert_ @virginmedia Virgin media are useless! Bad customer service! We ended up getting £80 back off them, after having trouble with the service, been with sky over a year now, and no trouble at all 👍