Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hackney, Loughton, Orpington, Croydon, Enfield Town, City of Westminster, Kensington, Twickenham, Camden Town, Hampstead, Harringay, Poplar and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Southwark |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia the broadband has been intermittent in NW9 all day today and now it doesn't work at all! I have a million meetings tomorrow, send help please!
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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diviyesh shah
(@pharmr5) reported
from
Barnet, England
@virginmedia why is the Broadband down again?? This is gapping on a daily basis
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Katie Arabella
(@katie__arabella) reported
from
Islington, England
@virginmedia yo we’ve been trying to cancel our new contract since Saturday but your customer service assistant wouldn’t help us. Can someone help on here please? It’ll be over a month before you install our internet & need to work from home innit so can’t wait that long. 😬😬😬
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Philip Berryman
(@philip_berryman) reported
from
Barnet, England
One month now of hassle trying to instal fibre optic. @virginmedia constant hassle. Promised engineers that don’t arrive, promised call backs that never happen, 4 hours on hold, engineer installing wires incorrectly, 4 weeks and still no service. Cannot run business! Help!
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Tracey Cookson
(@cooki40) reported
from
City of London, England
Well @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia connection lost in IG2 area. Please fix ASAP, not good,when as per government guidelines, we are WFH
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Andrew Baxter
(@baxand) reported
from
Enfield Lock, England
@virginmedia Broadband down since 5pm .. Is there an outage in N21 area ? Do you have an estimate for the fix ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Clarke 1980
(@stephenclarke80) reported
from
Musselburgh, Scotland
@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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acfwilson
(@acfwilson) reported
@virginmedia Broadband issues ( again). Ongoing problem at my old address, recently moved and continued. I have a 14 day cooling off period after signing new contract, if this isn't resolved I will be cancelling.
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Neil Morrison
(@neilmorrison) reported
@virginmedia I know this is what you’ve been briefed to say from a set list of responses. So I have no issue with that. I hope they are going to give you and your colleagues a pay deal that is RPI +3.9% year on year in perpetuity.
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gingerererer
(@Samwell24322556) reported
@virginmedia Thank you! Still unable to sign in using the account number written in the book after the broadband was installed. Not really sure what the issue is...
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Grumpy Commuter
(@GrumpyCommuter6) reported
@virginmedia Hi. Its going wonky again. But the service checker is now saying it could be the hub 5. And the problems only really started when going from hub 3 to hub 5. Is it possible to get a replacement?
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gambit-man
(@gambitman14) reported
@bankaudits1 @virginmedia my problem is with their price hike. final straw...
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Craig Biddick
(@BiddickCraig) reported
@O2 @virginmedia @TheO2 Hopefully you get prioritised when they agree to set up your new Broadband and you don't have to wait 13 days so your can work from home and your children can prepare for exams. And they don't even try and fix it..
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Paul Johnson
(@paulozzy82) reported
@virginmedia the service im receiving off you currently is shocking. Told one thing off customer services do that told off someone else this cant happen. I need my services sorting out, and i need you to organise my wifi pods no point talking to anyone as no-one reads the acct
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Amanda Swingler
(@swingler_amanda) reported
@virginmedia 40 minutes since her last message. Disgusting service @virginmedia I've no idea what's happening.
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Jeff Martin
(@Tronn206) reported
@virginmedia From what I've heard from your support forum it's just a case of having no stock of Hub 5s. But they're still being advertised as part of your broadband packages. I have registered a complaint on the website but not heard anything.