Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Wembley, Newham, City of Westminster, Hackney, Croydon, Richmond, Hampstead, Mitcham, Welling, Harrow and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| City of London |
||
| London |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Wi-fi | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Send News!☝🏾🇧🇧 #ReachOverTheNoise 🌹
(@smileyyearwood) reported
from
Harrow Weald, England
@virginmedia I've gone through all of that and have no answers. I'm sorry you were no help at all
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Equium Fox or Yardley Bun or both?
(@Equium) reported
Okay I **** you not, an sales rep from Virgin Media just knocked at my DOOR and said "Hello, someone from this address searched "Virgin Media Fibre", was that you? Do you have any questions I can help with?" What FUCKERY is this? If I was contemplating Virgin before I'm not now.
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william
(@98carisma) reported
@virginmedia Keeps dropping in and out, and when it’s in its very poor. Restarted hub and checked for issues in area but nothing. Suddenly doing this after being fine
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Linda Ball
(@LindaBa23343681) reported
@virginmedia Hi after 2 calls of 16 minutes and 15 minutes your company make it very difficult to have the service disconnected. In the process they were having a party when I asked what all the cheering was in the background. After asking to talk to a manager I was told no. Please contact me
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Victoria Wicks
(@VicWicks) reported
@virginmedia Yes I received awful customer service and want to cancel
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Emil Paun
(@_emil) reported
@virginmedia Your phone line doesn’t allow me to speak to a human but sends me in circles to self fix. I have booked an engineer visit which won’t happen for two more days. But I doubt that Virgin cares much (even though I am sure you, the person at the keyboard, does)
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(((משה)))
(@mrankoff) reported
Hey .@virginmedia 10 days on and I still can’t watch my TV. Technical unable to help me and tells me there are no supervisors in tonight. So now been holding for 45 mins to talk to disconnections. Wow what customer services @MoneySavingExp #MartinLewis
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Victoria Wicks
(@VicWicks) reported
@virginmedia Yes 8 residential, yes because we had to fit them ourselves and the tenants are not capable and then I received the most awful customer service.
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Gilly Flaherty
(@Gilly_flaherty) reported
Disgusting service from @virginmedia tonight. Mum calls them up asking to disconnect due to dads death & her circumstances changing. Their answer - “that’s not our problem, as your dad wasn’t the account holder you can leave today but you still need to pay £288 to leave” 🤯
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Martin Ingram
(@throg) reported
@virginmedia Nice swerve, but utterly missing the point. Ignoring the fact that YOU insisted on using WhatsApp and initiated the chat, not me, what on Earth are you doing using a third party platform for this? Why are you not keeping all of this on your password-protected customer portal?
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Craig Mather
(@maver_87_safc) reported
@virginmedia are there going to be any issues with the sky football red button tonight as it seems I pay all this money a month for my package and you can never get the midweek football correct