Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hampstead, Paddington, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley, Ealing and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| Hampstead |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia twice today you have gone down! This is annoying when I am still working. #deadline #wfh2020 #internetdown
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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Arthur Nicholson-Gumuła 🌱
(@Arthur82) reported
from
Lambeth, England
So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals
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Natalie O'Sullivan
(@NatalieEllenO) reported
from
Enfield Lock, England
@virginmedia is it common practice to lie? Myself and my neighbours have been without internet and tv services for nearly 2 days. We have been told an engineer is on site but time to fix keeps getting extended. Neighbour calls to follow up and is told ..1/2
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?
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Michael Way
(@8twisden) reported
from
Camden Town, England
@SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia any chance of a day without the internet going down? We're out again on EL5
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Laurence Grinyer 🇪🇺🏳️🌈
(@laurencegrinyer) reported
from
Camberwell, England
@Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ollie Jeffery
(@JefferyOllie) reported
@virginmedia Oh yes use the data on my phone to look at if @virginmedia I pay for and see if it working. Silly me. I pay Virgin to check there service! I fed up with this
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QueenofOversharing
(@Kayleidogyn) reported
@DannyUK @virginmedia I hate the “those offers are for new customers” bullshit. Yeah, we don’t give good deals to ppl who’ve paid thousands and thousands over the years. **** you lot!
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Alex 🚀
(@aif_alex) reported
.@virginmedia fix my internet of I’m switching providers and suing for breach of contract
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Lee Fellows
(@LeeFellows83) reported
@virginmedia how do I cancel my subscription?
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a⁶
(@grxwxl) reported
@virginmedia hi 👋🏽 no internet all day, been down since the morning through till now - have reset hub via reset button, then turned it off for 10 mins and back on still no joy - been on the phone that didn’t help and been on hold for what feels like a lifetime
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Me #MakeVotesMatter #DefundCarbon #DFIU
(@TBallam) reported
@virginmedia just spent another > 30 mins of my life that I won't be getting back and was told they can't give me the new GRE username and password! The internet has been down for over 6 days now on a connection with a 24hr fix after first fault notification!
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DannyUK #BLM
(@DannyUK) reported
@Kayleidogyn @virginmedia The trick with virgin is to cancel. Refuse any and every offer they give you. They'll call you within a week with an even better offer to stay. Then it's up to you whether you take the lower offer for the **** service they provide or go to a half decent provider!
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Kathryn Malone
(@KathrynMalone19) reported
@virginmedia Been online all day and no customer relations person has contacted me. This is absolutely atrocious customer service!
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Chetz
(@C14ETN) reported
@virginmedia @O2 Let’s hope O2 customers service and how they look after valued customers is a millions times better then virgin media’s non existent level of service!
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Grant Burnip
(@GrantBurnip) reported
@virginmedia Hi, the reason I wanted an email was for two organisations to work together to resolve an issue, would the complaints team pick this up to resolve and liaise with oppo?