Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Hackney, Hammersmith, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town, Romford, Southwark, City of London, Barking and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Fulham |
Internet | |
| Hackney |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
-
Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clive R.
(@CliveR39) reported
Cautionary note for anyone seeking Internet provider - prices and deals may seem good for new business, but 18 hours to fix a service outage of TV & broadband NOT good for @virginmedia - try other options.
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jill adelus
(@jilladelus1) reported
Has anyone else had difficulties trying to resolve a complaint with @virginmedia or is it just me? I genuinely feel i'm going insane- no i've gone insane😬 Teaching my Scamps **** to operate the washing machine would be an easier task🤒
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kp
(@KP_wonderwoman) reported
@virginmedia why has it taken all weekend plus Monday and Tuesday to try to speak to someone that can help me find a new contract/ package deal without any misleading information???? Email confirmation doesn’t match what I’ve been sold. No further forward!
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Mick Armstrong
(@MickArmstrong80) reported
@virginmedia appalling customer service. Been trying to get a webchat for over 2 hours tonight with no response. This is to make a complaint that an unknown arrears of £12 has caused issues to credit score and possibly effecting a mortgage application. £12 !!!!!!
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joanne mcewan🌈
(@scottlass1978) reported
@virginmedia Says theres issues with the tv but not the broadband. Actually fed up paying money for a service which keeps cutting out or ot letting you access the internet.
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Arunagiri
(@Arunagi50357417) reported
@virginmedia The issue is not yet resolved and there is no estimated fix time provided. Can you please help me in closing my contract with you?
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Nadira Bagri
(@BagriNadira) reported
@virginmedia The box is back up and running. Didn't have to reconnect anything but I certainly did hold the pin reset for 10 seconds. My phone line is now down and speeds are slower.
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Asif Gulam
(@AsifGulam4) reported
@virginmedia If I call back, Pre-Install will reschedule for another 2 weeks. Honestly I had enough, as those guys only know to apologise. Even raise a complain but nothing happen. They even said, the issue has been escalate with area manager when I enquire a day later nothing in system.
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Ashley Sheridan
(@AshleyJSheridan) reported
@virginmedia I thought your service was meant to improve once you began following the Ofcom codes of practice?
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suzanne coker
(@suzy1963) reported
Am I the only one who is having problems contacting virgin media to cancel my contract. Put on hold, transferred to incorrect departments and left waiting for replies to WhatsApp messages @virginmedia Any advice would be welcome