Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Harrow, City of Westminster, Hackney, Barnet, Islington, Paddington, Welling, Croydon, Wandsworth, Southwark, Chingford, Wembley and Woodford Green.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
TV | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| Harrow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia I would just like to Get the service I pay for ... that would be phenomenal
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia never did I think that in 2020, I'd be home struggling with terrible broadband. Its been more than 24 hours now! #virginmediadown
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Jamie Obertelli
(@Jamie_Obertelli) reported
from
Enfield Lock, England
@virginmedia any update on the internet outage in Enfield? When I call up I get a recorded message but no info. I've missed vital work meetings today.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia looks like I'll never have internet again. No connection since this morning!
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@bigname81 @virginmedia 22 months of the same issues
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Nope, this is a problem being experienced by everyone in the neighbourhood at the moment. @virginmedia has monopoly here & it's really not ideal when we are in Tier 3 working from home. #help #virginmediadownagain
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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David Israel
(@davidal123) reported
from
Bushey Heath, England
@virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Stavers
(@karl_stavers) reported
@virginmedia I’ve already looked at this service, and just tried calling again to be told by the automated voice that you can’t answer my call them cut me off, do you think this level of customer service is acceptable? How can I inform you that I want to cancel if I can’t get in touch?
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Sean O' Donovan
(@henriksen1) reported
Idiot on Virgin Media trying to say that Walker's challenge was shoulder to shoulder when clearly it was into Vilcnius Junior's back. Ref knew if he awarded the free kick he probably would have had to send off Walker. Totally corrupt. #RMAMCI
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Maxine
(@Maxib_24) reported
@virginmedia Hi any update today on issue with cancelled Netflix please? Been told it’s being looked at as high priority. Still no info on website?
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Paul
(@paulsaberi) reported
@virginmedia Rubbish. I'm that case I'll cancel my direct debit and won't pay. total disgrace
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Paula
(@Paulas_Cosmos) reported
@virginmedia I’m aware of this! I have tried countless times calling, messaging in the chat and via text!!! I get kicked off the call every time after over an hour and never hear from anyone in the chat or via text no matter how long I wait or have to restart the text each morning!
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Karl F
(@kazfla) reported
@virginmedia My Virgin landline isn't receiving calls. Tried calling 151, after answering all the questions, no one is answering . Tried 3 times but just getting the on hold music. Spent around 45 mins waiting. Is anyone available to help today?
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Jane
(@Jane47930475) reported
@virginmedia We have repeatedly told you why we want to leave. We don't want another deal or a product please. We want to cancel.
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Danielcostaceo
(@danielcostaceo) reported
@virginmedia Again? No one help me!
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Erhan Korkmaz🇹🇷
(@eremko) reported
@virginmedia After waiting half an hour the phone just hung up. I been trying to contact since this morning, but still looking for someone to help my problem.
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Karl Stavers
(@karl_stavers) reported
@virginmedia What about the 30 days notice you require to cancel the contract? Worst customer service I’ve never experienced because I can’t talk to anyone