Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Swanley, Mitcham, City of Westminster, Wembley, City of London, Stepney, Hackney, Hammersmith, Bromley, Croydon, Dagenham, Beckenham and Chigwell.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Total Blackout | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| Swanley |
TV | |
| Mitcham |
TV | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Steven Cooke
(@StevenCooke94) reported
from
Poplar, England
@virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!
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Lee Winter
(@tulsehillboy) reported
from
Lambeth, England
@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Dan Slee
(@danslee) reported
from
Camden Town, England
Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.
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Eruptiion
(@Formanaterr) reported
from
Romford, England
When you get home and @virginmedia are doing service maintenance to your broandband! 😂 I’m off till tomorrow guys! #apexLegends #ApexLegendsseason2 #WINGMAN #Gfuel catch up with previous content on twitch which is in the bio! 🤙🏻
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Lazy Valentina
(@LazyValentina) reported
from
Croydon, England
@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia Di I get refunded for the days I have no WiFi internet or tv service ... Sky is offering me a better deal and I’ve accepted contract with virgin media has run its course
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.
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dicle erver
(@starsenic) reported
from
Hackney, England
AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia
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John Lyons
(@johnnieego) reported
from
Hackney, England
Hey @virginmedia, I'm only grudgingly a customer because we can't have a dish here. I certainly don't want to switch to your mobile. How about saving a tree or two and not sending me brochures all the bloody time. Ta.
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Matt Ray
(@mattsray) reported
from
Tottenham, England
@virginmedia after 5 years of poor service finally call up to leave and I am kept on hold for 33mins and counting. It’s akin to hiding behind the curtains pretending not to be home!
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Mercedes BB
(@Messy_BB) reported
from
Camden Town, England
@virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please
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James Enck
(@jimiinc) reported
from
Camberwell, England
@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.
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Woodsy
(@chriswoods84) reported
from
Enfield Lock, England
@virginmedia @ChalfontStRob Not sure about Robert but I have uninstalled and reinstalled the app. It still isn't working. There's no response at all when you press sign in after entering username and password
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sharron killick
(@shazthechef) reported
from
Dartford, England
@virginmedia Hi I’ve run the necessary tests that are on ur service page and there’s no problems but some of my recordings are still not very good quality and I am unable to watch them
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Eilidh Murray
(@eilidhmuz) reported
from
Tottenham, England
@danslee @virginmedia Oh I feel your pain. Had such bad bad customer service with @virginmedia in the past.
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PauleneCarr
(@PauleneCarr) reported
from
Croydon, England
@virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service
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Jon Mark Deane
(@JonMarkDeane) reported
from
Lambeth, England
@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Spencer
(@JohnSpencerTV) reported
phone rang off while I was busy, was it sis, did ring back, ugh, it was the dreaded virgin media retention guy again, put phone down, unplugged. Feels like a verbally abusive marriage. 1st they ignore requests, 2nd they try cash. They just won't accept leave means leave.
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Jon Chow
(@Jchownerd) reported
@Neeki871 @virginmedia Try being on the phone for them for 3 to 4 hours being passed around just to cancel only for them to give up and hang up on you 💀
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Ben Leggett
(@BenjaminLegget3) reported
@virginmedia Hey I've literally been trying to speak to someone for months, you are still sending me bills despite me leaving Virgin - your live chat and phone support just say you're in a queue for hours without answer?
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Jeanette Watson
(@addpairofhands) reported
@virginmedia Yes! I've checked when I can get on. I keep on checking, there are no issues. I'm having to reboot my hub every morning and that only works for a time. There's nothing on your site that can help, that's why I need to speak to someone!
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Jock
(@jimmyo9677) reported
@virginmedia what is wrong with your tv go app not working and there are no faults in my area
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Neeki87
(@Neeki871) reported
@virginmedia I have tried all of these avenues and non of them. I can get the support I need this is absolutely ridiculous. I have I've waited almost 4hours on hold to speak to somebody and each time the phone gets cut off. Its so frustrated 😡. The problem still hasn't been resolved..
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marie
(@gillyn4) reported
@virginmedia Going round in circles and getting no where! I'm expected to be another 16 days without a landline after 5 days last week! I need a phone as a carer for a disabled person. 30th before anyone can come is shocking customer service. 😡
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Wakar
(@warif01) reported
@virginmedia Tried the text service and nothing resolved again
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8PercentAndroid
(@8percentAndroid) reported
@virginmedia Well it took 5 hours for someone to answer over text and they then didn't really help and left for the day. So I'm back in the q. Pretty poor
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jack arazi
(@jarazi) reported
@virginmedia So you kept me on the phone to chat with you for 30 minutes to tell me to call the main customer help desk ? And you think we didn't do 2/3 times a day waiting for 45 min to 1.30 h ? I want to know how how is this business allowed to operate .. how ?