Virgin Media Outage Report in Bermondsey, Greater London, England

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: City of London, Hammersmith, London, Poplar, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Kingston upon Thames, and Westminster Abbey.

City	Problem Type	Report Time
City of London	Total Blackout	33 minutes ago
Hammersmith	Internet	1 hour ago
London	Wi-fi	2 hours ago
London	Internet	3 hours ago
London	Wi-fi	5 hours ago
London	Wi-fi	9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  bruttium (@bruttium) reported 1 minute ago from Merton, England

  @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

• 
  Ssb316 (@ssb316) reported 5 minutes ago from London, England

  @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

• 
  alan brown (@alansbrown) reported 7 minutes ago from Hackney, England

  @virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(

• 
  Janet Lamb (@janlamb25) reported 10 minutes ago from Ilford, England

  Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia

• 
  R A C H E L (@loveeRachelxo) reported 12 minutes ago from Tottenham, England

  @virginmedia can someone in customer service contact me! Your agents keep hanging up on me! And are not helpful with my issue I have left your company and now your sending default letters when my family account is clear! #terrible #poorservice #BadService

• 
  G.Marshall Gleghorn (@gary2323) reported 24 minutes ago from London, England

  @virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

• 
  One Paved Court (@OnePavedCourt) reported 29 minutes ago from Richmond, England

  @virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen

• 
  bruttium (@bruttium) reported 31 minutes ago from Merton, England

  @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

• 
  bruttium (@bruttium) reported 32 minutes ago from Merton, England

  @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

• 
  The Bends (@benedictm) reported 33 minutes ago from Kensington, England

  @JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)

• 
  The Bends (@benedictm) reported 34 minutes ago from Kensington, England

  @JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄

• 
  Hadi Taheri (@persianuk2017) reported 38 minutes ago from City of London, England

  @virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse

• 
  R A C H E L (@loveeRachelxo) reported 42 minutes ago from Tottenham, England

  @virginmedia @virginmedia you keep cutting off the phone and not allowing me to speak to a manager! I’ve rang back 4 times! And I’ve spoken to 4 different people who won’t help! And keep hanging up...can someone please contact me this is insanely poor service

• 
  alan brown (@alansbrown) reported 43 minutes ago from Hackney, England

  @virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(

• 
  Sepe_71 (@71_sepe) reported 45 minutes ago from Bromley, England

  @aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!

• 
  alan brown (@alansbrown) reported 52 minutes ago from Hackney, England

  @virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(

• 
  David Charles (@actordavidc) reported 53 minutes ago from Richmond, England

  @virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)

• 
  glen william pratt (@glenwil) reported 55 minutes ago from Poplar, England

  @virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.

• 
  bruttium (@bruttium) reported 56 minutes ago from Merton, England

  @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

• 
  G.Marshall Gleghorn (@gary2323) reported 59 minutes ago from London, England

  @virginmedia All working now but customer service has been a nightmare

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dad of 4 💙 (@Commander_Adams) reported 3 minutes ago

  @virginmedia Is that address to; "Cancel a Contract Only" or also to "Change/Downgrade Packages"? Can we not email you? Its 2021, surely your customers are allowed to email customer services to request to "Cancel" or "Change Packages"? @Ofcom @BBCWatchdog

• 
  Melissa Bukauskas (@xmelissyb) reported 4 minutes ago

  @virginmedia I'm on virgin mobile, my phone broke on the 1st Jan so I've ordered a new phone with a different network provider, I got my PAC code to keep the same number, but you've charged me on the 11th Jan and I got an email about upcoming payment for February? 1/2

• 
  Justine (@Just_Woodbridge) reported 5 minutes ago

  @virginmedia I have re sent my text to you twice now today. Please can someone respond to my complaint.

• 
  Ian Williamson (@StMirrenDaft) reported 8 minutes ago

  @virginmedia Ok. But you must know of planned maintenance. Surely being down for 8 hrs, up for 30 mins, down for 8 hrs up for 30 mins etc is due to you doing some maintenance and trying to fix the issue? Or is the network really just that flakey?

• 
  alan mayer (@alanmayeruk) reported 10 minutes ago

  @virginmedia Just completed the reset, nothing makes any difference, it’s not our individual settings that are the problem, it’s the virgin rubbish signal! Why can’t any of you see this?

• 
  Kevin McGuinness (@McGuinnessKevin) reported 11 minutes ago

  @virginmedia Cancellation request was put in but with 30 day notice fact is the contract is now void due to face I was never told about 18 month contract and the fact the very unhelpful agent I spoke to this morning removed any discounts so you will be expecting full price. During this period

• 
  Kirsty-Isabella (@kirstymorris444) reported 11 minutes ago

  @virginmedia over an hour on hold so far to cancel services. Bet if I was upgrading it wouldn’t have taken half of this. Still waiting

• 
  Justine (@Just_Woodbridge) reported 15 minutes ago from Wellingborough, England

  @virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.

• 
  Charlotte (@Charlotte96xx) reported 15 minutes ago

  @virginmedia **** services. Even shitter customer service. Somebody best call me.

• 
  Alexxx (@exiledAlexxx) reported 20 minutes ago

  On hold to @virginmedia for an hour, to see if there’s anything we can do at the end of the contract, told that’s the market value of our broadband and tv, and then she hung up. So I now have to spend another hour on the phone to cancel? Is there not an online form to fill in?