Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Wembley, Merton, Islington, London, Dagenham, Kensington, Ilford, Hammersmith, City of London, Hackney, Dartford, City of Westminster, Newham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Wembley |
Internet | |
| Merton |
Internet | |
| Islington |
Internet | |
| London |
Internet | |
| Dagenham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
-
Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
-
Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
-
The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
-
Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
-
Andy TTID
(@Bytor14) reported
from
Lambeth, England
@virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider
-
Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
-
Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
-
Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
-
John Paul Goddard
(@JP_Goddard) reported
from
Bexleyheath, England
So I’m a new @virginmedia customer - in first week I’ve had to contact them twice - both times lousy customer services, already starting to regret my decision......
-
Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
-
Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
-
Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia having issues in N44ND, have all morning, please help!
-
Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
-
Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
-
enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
-
Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
-
Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
-
James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
-
Imperial Arms
(@ImperialArmsPub) reported
from
Bromley, England
@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
-
Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
margaret hung
(@curranhung) reported
@padster1979 @virginmedia I agree with everyone who says you shouldn't bother with Virgin Media. Patchy service and appalling customer service.
-
Laura Isabel
(@lauraim493) reported
@virginmedia Why is so difficult to speak with someone on the phone? We were expecting our install today and after an hour on the phone found out that it was not going ahead due to an error. Please help
-
SciFiDave
(@DangerousDac) reported
@katerussell @virginmedia Done it, I get bang on 36mbps for my 350mbps bundle - Only get 220mbps down tho....
-
Marc boyd
(@Shakerboard) reported
Hi @virginmedia your customer service is right up there with the worst we have ever encountered. Calling about router dropping signal, all your Indian call center wants to do is check the speed. Shocking and really want to leave due to the service being provided @Jenniboyd2510
-
Marc boyd
(@Shakerboard) reported
@virginmedia Standard poor reply.
-
VerdeBhoy
(@verdebhoy) reported
@virginmedia 600mb broadband with full TV package. Currently £140 per month with another £5 rise in the post. Current Internet speed through my WiFi? Less than 1mb. If its not slow its dropping off at least twice a day. Cancelling this weekend then going elsewhere. Sick of it
-
mandyhenry
(@muvdude) reported
@virginmedia Why is it when I watch Netflix,prime or sky movies when it’s streaming a show or movie the screen and sound goes blank this can happen ten times a hour or sometimes less. It’s so annoying can you help at all maybe I need a new TiVo box.
-
Alf
(@AlfEyyyy) reported
overpriced **** equipment staff that go out of their way to deny you basic assistance (most unhelpful staff and policies I've ever had to endure) #FasterCloser to any other ISP other than virgin media
-
Mohammed
(@mo_umr1) reported
@virginmedia So I called VM spent 55 mins waiting then 20 mins on the phone but no resolve. The women said call back and maybe we can get you the super hub 4 to help. Getting nowhere.
-
Graham Mac
(@Gramsilver1) reported
@virginmedia And then what? Call customer services again all afternoon?