Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Croydon, Islington, Hackney, City of London, Barnet, Kingston upon Thames, Southwark, Camden Town, Hampstead, City of Westminster, Hammersmith, Waltham Forest and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ilford |
Total Blackout | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Tim Atkins
(@TimAtkinsPhoto) reported
from
Hackney, England
@virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(
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tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.
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Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
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P͟G͟ t͟w͟e͟e͟t͟s͟
(@PaulGrayburn) reported
from
Romford, England
@itsnoel @RantAbulus @virginmedia @Virgin_Victoria Yeah I’m happy with this one. The Hub I had previously was dog shit. Normally get a bit quicker then what Speed Test got tonight, can hit 390Mbps from time to time.
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia no service in E18 oh please sort it out
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Karen Holmes
(@Knocker75) reported
from
Dartford, England
@virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation
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Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.
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Matt Angelo
(@matt_angelo_84) reported
from
Bromley, England
@SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Lucy Oulton
(@Lucy__Oulton) reported
from
Tottenham, England
@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@My_Living_Hell) reported
@virginmedia another day and more trouble with #virginmedia simply one of the dumbest companies I've ever dealt with and no staff have any capabilities to resolve issues, just the 1 hour on the phone today before I gave up!
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Juan Sheet
(@JuanSheet8) reported
@virginmedia so my broadband goes down for 10 days and I get offered £20 compensation, thought it was supposed to be £8-40 a day? My maths isn't great but I can't get that to add up. Anybody?
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Amjid Khan
(@akhan999) reported
@virginmedia That I’ve tried talking to your people via WhatsApp since yesterday I finally just give up. Maybe this is the service people who want to leave get. I don’t think anyone has any idea what I need for a porting request
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P
(@P_Antilha) reported
@virginmedia The service update I received from VM said, "We now expect to have this resolved by 2022-12-29T10:00:00"
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fReDurICh fONtaInE
(@fReDurIChFOnTaI) reported
@virginmedia Responded telling me to contact the faults team that I told them I had already spoken to and done the tests with 3 times, and ignored every other part of my complaint about promises broken and the service I received, I was fobbed off on the phone earlier as well
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Patrick Pearce
(@patrickkpearce) reported
@virginmedia @LutzSchueler 1/2 Btw, if you'd answered just one of those multi-hour on hold calls 2 months ago, this would already have been sorted. The 3 options I've suggested to get Vic's ac details to you to expedite a resolution, namely a DM service, an email address, or getting one of the text team to
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KroyVR
(@KroyVR) reported
@virginmedia Yes. Eventually. The system didn't cope well with returning a missed call. Your system needs an update with "Customer returning call due to missed call" -> "make new appointment". Apparently that bit is missing on the first line.
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VirginMediaAreShot
(@VirginMediaAre1) reported
@virginmedia 21 - I have now left Virgin Media, I tried soooooo hard to stay, why should a customer have to work so hard to stay and evolve, I added up - over 8 hours of my wasted time spent on absolutely nothing, and you know what sums this all up …
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david blackler
(@davidblackler) reported
@virginmedia We’ve had 2 engineer visits and a new router but no improvement. Last engineer said he didn’t know what the problem was as intermittent. Most disappointing issue that the promised escalation call backs (2) were never made. I. E. ignored …
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Cole Glover
(@cole_glover17) reported
@virginmedia your wifi is dogshite gone down more this morning than mia khalifia ur fat nonces