Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Hackney, Waltham Forest, Newham, Croydon, Barking, Harrow, Ilford, City of Westminster, Hampstead, Harringay, Paddington, Wembley and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
TV | |
| London |
Internet | |
| Enfield Town |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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cwm :3
(@catmxc) reported
from
Islington, England
@virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia @VirginMediaCorp guess we will go another week without being able to resolve! If only you understood the actually impact this has had... #promises #fail #CustomerService
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia Probably not looking at the full conversation history then. Problem not between cabinet and house. However engineer forgot again to put notes down. Said to contact him and he abs his line manager would ensure resolution, however not returned calls or messages
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Paul Dupree
(@PaulDupree19) reported
from
Harrow Weald, England
@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Tony Warren
(@TonyWarren34) reported
from
Bexleyheath, England
@virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up
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linda holmes
(@pussinpjs1) reported
from
Camden Town, England
@DarknessHayz @virginmedia Poor mum hope she is OK xx
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia please help distressed customer regarding constant landline calls from scammers with 0161 numbers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MadameWTAFHeap 🇺🇦🕷
(@MadameTrashheap) reported
This is getting ridiculous @virginmedia - once again broadband is malfunctioning. 4th time this week. There is no excuse for this lack of service, especially when prices are increasing. And no amount of calls or technicians seem to fix the issue...
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caroleann cooper
(@c_c_bloom) reported
@virginmedia Firstly! Try reading/ reviewing your messages before sending them secondly what help is this message to me? This is a perfect example of how utterly useless your customer service is!! ‘As soon as they can’ You have no way of managing the contractors working on your behalf!
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Catherine Holmes
(@catherineh0lmes) reported
@virginmedia The issue is not resolved. It states there is an intermittent signal issue in your area. This is still not fixed
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Beverly Sanford 🏹
(@Beviathan) reported
@virginmedia Hi Virgin. Apparently your customer team deactivated my old hub which is why I have had no broadband for 12 days. I explicitly told your team that I had NOT installed the new hub but they ignored that. In addition, the tool you sent was not suitable to remove the old cable. 1/2
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GEORGE
(@gogs42) reported
@virginmedia No but it was the outage on Tuesday where I requested an update, so the SMS request doesn’t work so don’t bother to provide it if you can’t fix it. The amount of money you take and customer service is atrocious, broken business model. Owners / Execs have a lot to answer for.
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Ben da Silva Grave
(@bjdasilvagrave) reported
@virginmedia Of course really bad customer service that is unable to activate a new service 24 hours early despite it being an emergency regarding the health of my fiancee. Feel like I may be getting in touch with either @skytv and @bt_uk as I've never had this issue with there CS
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Chin Patel ♋
(@Funk_e_Brown) reported
@virginmedia I am not at all happy with the network reception
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Beverly Sanford 🏹
(@Beviathan) reported
@virginmedia He has sorted it but I would like to have a link to make a complaint please.
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Rory Smith
(@RoryJHS) reported
@virginmedia I have a Virgin Mobile SIM in a Google Pixel 6. Can you explain precisely how to connect it? What PEAP method should I select? If I use SIM it will not connect. It seems from looking online many people are having the same problem
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IS JOL BACK YET?🧑🏻🦲
(@LidlLevysTHFC) reported
@virginmedia absolute scum, call centres are pathetic and won’t help a stressed out customer, and you want me to pay £150 BEFORE you help me with my bill that has gone up by you putting the bill up without notifying me int he first place and why can’t I talk to an English person?