Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, Chingford, Wembley, City of Westminster, Hammersmith, Southwark, Woodford Green, Ilford, Dagenham, Beckenham, Enfield Town, Merton and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Croydon |
Total Blackout | |
| Hackney |
Internet | |
| Chingford |
Wi-fi | |
| Wembley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia I again called you call centre this morning and spoke to a chap called Elaric or that's how it is pronounced he promised to look into my problem and call me back in one hour that was about 10.30am but he has not contacted me.I gave him my mobile and work tele numbers and my email
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia So this afternoon I have emailed your CEO Tom Mockridge hopefully he might be able to help! Virgin Media should be ashamed of its Customer service.
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia I understand, I'm not angry with you personally but your company processes are awful and so robotic. Redirecting someone who has been contacting you so many times to contact you is more than frustrating and builds more anger. 👍
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Chris P
(@brightboy1) reported
@virginmedia please can you help? Trying to set up virgin media account for my elderly dad. We have his account number and area code but the email address registered to the account is that of my late mother who died in 2012. We have no access to her email. Help!
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Rod
(@rodjtr) reported
@virginmedia Hi there, have been trying to set up an online account for our broadband for nearly 5 weeks now. Have spent quite a bit of time on hold to your customer service agents and no one is able to assist due to an IT issue? Anything you can do?
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Rebekah 🤩
(@Rebekah__) reported
@Vicwaaar @virginmedia Cancelling will help, they will contact you within 30 days with some better deals! Fingers crossed for you 🤞🏻
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Jacqui C
(@MistyStorm152) reported
@virginmedia Thats the problem,we have tried for the last 6wks to talk to cust servs but no one answers call,last time we were on hold for ov 1hr then got cut off.We emailed various times,one is answers! As i said originally its prob a easily solved problem but no one will reply in cust ser!
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zach close
(@Zachclose2000) reported
@virginmedia @oliviaachloe Stop saying sorry to everyone and get to work and fix your **** before you Lose all of your customers
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Bantman
(@localbantsman) reported
@virginmedia can you check if there is issues in my area
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Demelza May
(@DemelzaMayx) reported
@virginmedia No I’m not able to take the test as your site is not working or loading. The wifi is still off and there has still been no updates nor any help or reasoning on why it is not working as there are no reported problems in my area.
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Nunquam Dormio
(@NunquamD) reported
@virginmedia - we are in Tier 4 and cannot go to work. For 48 hours now, our broadband (which is supposedly 300mbps) hasn’t worked and, from 9:30 today, has dropped out completely. Your customer services have just told me not to worry “it’s happening to everyone in your area”.
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Christina
(@CTRSummers) reported
@virginmedia Just in case, you should make your customers aware of this issue as some won't think anything of it and download the app