Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Hammersmith, Ealing, London, Paddington, Hackney, Richmond, Wembley, City of Westminster, City of London, Newham, Hampstead, Mitcham and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| Croydon |
Internet | |
| Southwark |
||
| Hammersmith |
Internet | |
| Ealing |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nobody has said anything. They said they would fix it at last and then they left leaving the box in pieces in the flower bed and with no phone signal.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Ali Rahman
(@alirah1986) reported
from
Croydon, England
@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
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Jenny
(@smellmycheese) reported
from
Walthamstow, England
Virgin Media, have, Virgin Media style, ****** up so we have no internet connection at home, so can't do any work and taking emergency LFT so I can go into the office if needed, yet another entirely normal day
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Bella-Marie
(@BellaMarieUk) reported
from
Walthamstow, England
@virginmedia my internet is down again. I was without internet from Tue to Sat and now it’s happened again. What is going on? I can’t do any work!!!
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie shields
(@Stephan99066782) reported
@virginmedia What a shocking company, the WiFi has gone down AGAIN so unable to work this is the 4th time 😡😡 when I phoned up to complain I was on hold for 40mins, got the phone put down on me after been on hold for an extra 20mins and offered £5 for a loss of 4 days work and to leave £290!
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Havoc Techie
(@HavocTechie) reported
@sus_admin @virginmedia Hopefully after 22nd June next year someone will have FTTP in our area and then virgin can be kicked back to the sad gutter where it belongs. My issue with them right now is their television service which normally has been pretty solid.
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Havoc Techie
(@HavocTechie) reported
I am glad I work for a company that it is customer focus to provide solutions vs @virginmedia who's answer is raise a complaint glad to see your American overlords bring American customer service to the UK.
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MUFC_1972 🏴
(@Mufc_1972) reported
@virginmedia can someone sort my pathetic excuse off a WiFi service . It’s getting worse. I can stand right next to Hub 3 and I still struggle with WIFI 🤬🤬🤬🤬🤬. Absolutely diabolical when I’m paying for Gamer350
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Nick68
(@nickholding01) reported
@virginmedia I use the app to turn off my sons devices when I think he's been on too long. Shall I return the hub 4 or is there an imminent fix coming?
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Kate1245
(@Kate12451) reported
@virginmedia well you are definitely losing a customer at this point. You hve been letting all your customers down with constant WiFi outages and problems. I shall be going on to talktalk since your prices are shambles for the service we get. 36 quid for 18 month tht dn't work?
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Mandie 🦄
(@Go_TeamINEOS) reported
@virginmedia So what you're saying is it's a lose, lose situation for your customers? Why aren't these maintenance jobs being done during the night, when customers don't need to use them? The money we pay you for a service! After nearly 30 years, we may have to look into going elsewhere!
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Havoc Techie
(@HavocTechie) reported
@virginmedia But the cable was installed on Thursday. Worst bit I took the box out my room, put it on the end of the cable and guess what the service worked. This is why I am trying to get a manager to take ownership this situation and fix it.
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JD_73
(@RetroGameLord1) reported
@virginmedia Why is your service so abysmal? Phone not conecting to the wifi. Even though it was fine yesterday. Put password from the router in, says wrong password. I dont get it?! Why is there always an issue with you! #VirginMedia
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Missy
(@littlemissyp101) reported
@virginmedia Can you just update the service status page to show the truth. That service is down in WF1