Virgin Media Outage Report in Bermondsey, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, Bromley, Croydon, Dagenham, Beckenham, Chigwell, Bexleyheath, Wembley, Camden Town, Poplar, Harringay, Fulham and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Wi-fi | |
| Hammersmith |
TV | |
| Bromley |
Phone | |
| Croydon |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
Apparently @virginmedia is making improvements to the network in my area. So, they say everything will be back to normal by 4pm today. On a MONDAY. You know, when people need WIFI to wfh. During a pandemic.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Yes, broadband is 'working ok' according to the website but I've had the most stressful month of work calls with the unreliable network! #SendHelpOrMoveMeToAnotherProvider
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Jeremy Naylor
(@JeremyNaylorTV) reported
from
Enfield Lock, England
Just left @virginmedia after 20+years (was originally Cable London) sad but poor service, high price and poor broadband making it an easy decision to return to BT. #virginmedia #poorbroadbandservice
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮
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Kathy Miller
(@KathyMi25429227) reported
from
Croydon, England
@virginmedia Please do......Please.. no email reply from CEO yet. Refund? I've lost money due to Virgin's recent appalling service
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Chloe
(@chloehester) reported
from
Islington, England
@virginmedia what is going on with the Internet? Every night at the same time my WiFi goes completely down and the hub resets flashing green lights for about 30minutes... this is a joke.
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Lauren Payne
(@laurenbubs51) reported
from
Bromley, England
@virginmedia Not happy at all! On the phone for 40 minutes for someone to just hang up on me!
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yes, it says that there are issues. Info isn’t clear, though. This morning it said you were doing planned improvements whereas now it talks about actual issues. It wont let me register for compensation either
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia You want to add 4.25 to my bill even after I took out new contract 2 months ago to reduce costs. You keep sending email asking me to contact c/s I can't get through & why should I have to phone you as I've made a complaint??? Going to watchdog 😡
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Germán López-Campos
(@Sherm4nLC) reported
from
Camberwell, England
@virginmedia It seems there are some issues in SE22, could you confirm?
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue
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Con
(@ConMarbleHalls) reported
from
Merton, England
Trying to leave @virginmedia and I’ve been on hold for over a hour just to speak to someone. There trick is leave you waiting then hope you hang up and leave it. Scum
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carla morris
(@CarlaMorris18) reported
from
London, England
@virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!
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WilsonGao
(@WilsonGao10) reported
from
Lambeth, England
@virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Riccardo Del Bello
(@RickDelBello) reported
from
Hackney, England
@virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chris__Waring) reported
@virginmedia hi, tried phoning to cancel contract 3 times and line dies after 13 minutes each time. Is there a reason for this? Can you please advise. Thanks
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Peter Campbell
(@emmaniknak) reported
@virginmedia had no TV service since 9th Jan. Tried calling, live chats and messaging services and noone is getting back to me, can't even get to speak to anyone. Absolute joke of a company. Started my messaging chat at 19:05 lastnight and still not got through to a human. 🤬
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Steven Gibson
(@hoopy91) reported
@virginmedia got the letter about price change and ability to cancel with no fees does thus include my mobile which is linked to my broadband package?
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michael tudor
(@lostinthemuseum) reported
@virginmedia OK, thanks. I'll keep the link for the next time it happens! It's probably safe to say there were broadband issues last night, so I just turned off and went to bed as I don't have infinite patience.
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Lauren
(@Lauren70708942) reported
@virginmedia got cut off twice trying to cancel new contract with you while 'my details were checked' and having been on hold for 25 mins. Sent contract for cancelling in recorded post (delivered). Now had three calls from you that cut off as soon as answered. Appalling service
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Bevvie
(@bevvieakuaa) reported
@virginmedia wifi has been down since yesterday morning. Devices connect but there is no internet. There is a reported fault in the area but the ‘we hope to fix’ time is constantly changing. Any update for CR4 area?
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Marybel
(@MarybelHawkins) reported
One hour on the phone to @virginmedia disconnection team trying to cancel, everytime I ask a question, silence for 15 minutes! This is painful!
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DSP1986
(@dsp1986avfc) reported
@virginmedia @DSP1986 The last 3 replies I have received from them are not understanding my issue. If I was to say to you that my contract is £46 until May when my discount runs out and goes to £69 after that. Why am I being charged the £69 for the last few bills? How can I make it simple?
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Andy Salter
(@saltervilla) reported
Virgin media are an absolute bunch of idiots. “No issues their end with my service” well stand in my house and you will see the problem trying to charge me 25 quid to send someone out because no fault.
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swiss tony 💙
(@ukfishert) reported
@virginmedia (2/2) rise (even though had a mail with the amount) didn't apply as was in contract and just offered me a lower TV package for less than today and nothing else.Your team is failing to listen or act consistently+ I've had no service credits for outages in late nov/early dec (2/3)