Virgin Media Outage Report in Bermondsey, Greater London, England
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The latest reports from users having issues in Bermondsey come from postal codes SE16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, Lewisham, London, Tower Hamlets, Ealing, Ilford, Croydon, Hackney, Hampstead, Camden Town, Leyton, Wembley, Fulham, Enfield Town and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Lewisham |
TV | |
| London |
Total Blackout | |
| Tower Hamlets |
Internet | |
| Ealing |
Internet | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Nigel
(@nige977) reported
from
Ilford, England
“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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Mark North
(@MarkNorth78) reported
from
Romford, England
@virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Nigel
(@nige977) reported
from
Ilford, England
on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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this is annie
(@becpearsonz) reported
Absolutely bullshit customer service from @virginmedia my elderly mother tried to cancel her broadband and instead was passed around and then asked for card details. Once she hung up they called back and asked her to call again on a whole different number?
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Laura.🌻
(@LauryJadee) reported
@oftenpartizan @virginmedia It's a joke! My services are dog **** most the time as well, my internet drops more than a prostitutes underwear.
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Peter Tancred
(@tancstar) reported
@virginmedia I have raised it online, but if you can’t listen to the call then it’s you word against mine so we need to get this resolved and I think as the customer your just going screw me over thanks for the anxiety attack by the way can’t believe the hoops
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Elgee737
(@elgee737) reported
@virginmedia Your Indian call centre was useless, poor phone line, could hardly hear them. Just kept repeating it was due to construction outside my property, but there is NO construction. South African call centre much better, rearranged for today.
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Saurabh Verma
(@saurabh_mca06) reported
@virginmedia Hi, Installation done on 22 Feb but no compensation amount has been added. I had called cust care team twice but they mentioned that someone from mgmt team will call and clarifiy the issue. But I haven’t received any calls yet. Can you pls check?
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The Crow
(@PaulWalker1862) reported
@virginmedia recieved a letter this morning offering new plan for mobile phone. Called customer services, offer expired last month!!!!!
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Cllr Hazel De Nortúin
(@HazelPBP) reported
from
Dublin City, Leinster
@virginmedia I'm being charged for a mobile phone service that I cancelled two years ago. I'm still having trouble reaching someone to fix it.
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Laura.🌻
(@LauryJadee) reported
@ReissOmari @virginmedia I can't even be ****** with them anymore, I'm coming off them. They look after new customers better than their existing ones l, trying to tell me it'll cost me £75 for my broadband alone when a new customer can get it for £36? 🙄
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AJIT SINGH
(@Desi_bloke) reported
@VirginMediaIE please can you improve your customer support service for existing customer. Understand the busy traffic, but waiting period of more than 30 mins to speak to customer support team is outrageous. #virginmedia #VirginmediaIreland
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🇬🇧
(@RossitersShorts) reported
@virginmedia How will this be investigated never mind resolved without knowing my details?