Virgin Media Outage Report in Bermondsey, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Islington, City of Westminster, Paddington, Hackney, Welling, Croydon, Wandsworth, Southwark, Chingford, Wembley, Woodford Green, Ilford and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Adam Moore
(@hhukradio) reported
from
Walthamstow, England
@virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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linda holmes
(@pussinpjs1) reported
from
City of London, England
@virginmedia Sorry I fell asleep so didn't reply. If I do forgotten password it comes up not working right now when I press proceed
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Ciaran McNulty
(@CiaranMcNulty) reported
from
Wandsworth, England
The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!
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Andrew Rhomberg
(@arhomberg) reported
from
Lambeth, England
Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys
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Conor Reid ⚒️
(@CnR452) reported
from
Brentford, England
@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.
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baffled bint ..
(@Marshall5Sharon) reported
from
Kensington, England
Oh great... virgin media is down... again
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service
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(((Jon Benjamin)))
(@JonBenjamin19) reported
from
Wandsworth, England
I’ve had nothing but excellent service from @virginmedia for months.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM
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James D. Enfield
(@iamjdenfield) reported
from
Ealing, England
@virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs
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Karen Gerardi
(@KarenGerardi) reported
from
Harrow Weald, England
@virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service
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Graham Leggett
(@minfrin) reported
from
Poplar, England
@ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@carolewilliams @virginmedia My experience was truly dreadful. Friends say the same. Just a very deaf, very arrogant company. Never again
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Gerry
(@GerryCity) reported
from
East Ham, England
@virginmedia It's sorted Virgin should have a button on their desktop to cancel contracts because the process was so stressful I will never recommended virgin media to anyone.
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia Thanks - apparently there is a problem in the area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Beranmee
(@beranmee) reported
@virginmedia I’m O2 and Virgin and because of your poor service may leave both. Just terrible service on your end
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Dudders
(@DORIGHT1011) reported
@virginmedia Please help. My current deal ends in a week but speaking with your call centres I just can’t understand what’s being said. How can I agree a deal when I don’t understand what’s being said - you won’t even email it to me.
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Agent Smythe 🕶
(@agent_smythe) reported
@virginmedia Thanks, bot. However I was talking about broadband not mobile phones. You’ve declared there will be a 3.9% real terms price increase every year from next year. For the same service.
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Still not working so, you know, quite badly.
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lefthanded
(@peppercrown) reported
@KarlB6for66 @virginmedia Hey, and we need to cancel because neighbors don’t give permission on digging in their gardens and still need to pay that fee.
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Sarah Bradshaw
(@halfmoonpond) reported
@virginmedia Hi there, I have asked for all correspondence to be via email so I have a written trail as I will be taking this further. Please can someone interested in resolving my complaint contact me!
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Hayley Nolan
(@HistorianHayley) reported
@beverleyturner @virginmedia Well I’ve just had the WORST experience with @virginmedia customer service. 15 mins on the phone, finally sorting my deal out, disconnected and never called me back!! My bills went from £25 pm to £49 !?! Just for broadband! No one will help me… just going to cancel!
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stewie howarth
(@stewiehow) reported
@virginmedia why is your company so rubbish I’m getting so fed up of the so called service you so called provide it’s utterly rubbish
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Bob@Fatbloke
(@fatblokephotos) reported
@virginmedia CS is so poor at resolving this,I was parked without the channels required, at TV that buffered so much it was unwatchable, so unplugged, and a router far enough away from my office as to require a wi-fi booster. Nobody listened, so I cancelled within 24 hours.
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THE MORRIS MOB
(@STUPOTT77) reported
@virginmedia I've been told by your customer service that they will not honour the price