Virgin Media service status in Bermondsey, England

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, and Camden Town.

City	Problem Type	Report Time
London	Internet	14 minutes ago
Croydon	Internet	2 hours ago
London	Total Blackout	7 hours ago
Hammersmith	Internet	7 hours ago
London	Internet	8 hours ago
Croydon	Total Blackout	10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  Nicole Bennett (@NicoleBennett88) reported 35 seconds ago from Walthamstow, England

  @SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

• 
  Rafi (@_Rafi93) reported 2 minutes ago from Camden Town, England

  @virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

• 
  Scott Brindley (@scottyboy1973) reported 3 minutes ago from Ilford, England

  @AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice

• 
  ROB FARACE (@REDROBB1967) reported 5 minutes ago from Barnet, England

  @virginmedia Never spoke to someone it was a chatbot. So no real confidence that tomorrow will be different. Disappointing to see it has to happen twice before you look at maybe seeing if you can help. Would be nice to know someone was looking into it now so it was guaranteed for tomorrow.

• 
  Pam Ford (@ThePamFord) reported 13 minutes ago from Ilford, England

  @virginmedia still waiting for my engineer (8am to 12) you are wasting my only day off work to get my service back. Promises promises

• 
  dicle erver (@starsenic) reported 14 minutes ago from Hackney, England

  AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia

• 
  Dan Slee (@danslee) reported 15 minutes ago from Camden Town, England

  Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

• 
  Pam Ford (@ThePamFord) reported 16 minutes ago from Ilford, England

  @virginmedia very poor service, I've wasted my day off they're still not here, @wwrecorder #E18 recommendations for broadband service please #wanstead

• 
  Michelle McGrade (@MichelleMcGrade) reported 19 minutes ago from Brentford, England

  No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

• 
  Mercedes BB (@Messy_BB) reported 22 minutes ago from Camden Town, England

  @virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please

• 
  Rafi (@_Rafi93) reported 25 minutes ago from Camden Town, England

  @virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside

• 
  James Enck (@jimiinc) reported 30 minutes ago from Camberwell, England

  @virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.

• 
  D Warwick (@DWarwick19) reported 35 minutes ago from Enfield Lock, England

  @virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606

• 
  Sophie (@sophie_9_) reported 36 minutes ago from Crayford, England

  @virginmedia only way to connect is via my EE yet again I've no service and being kept on hold for a decade ..every month this happens for a service i pay a lot of money for very very disappointed every month I'm told my equipment needs updating..

• 
  Eruptiion (@Formanaterr) reported 42 minutes ago from Romford, England

  When you get home and @virginmedia are doing service maintenance to your broandband! 😂 I’m off till tomorrow guys! #apexLegends #ApexLegendsseason2 #WINGMAN #Gfuel catch up with previous content on twitch which is in the bio! 🤙🏻

• 
  Eilidh Murray (@eilidhmuz) reported 42 minutes ago from Tottenham, England

  @danslee @virginmedia Oh I feel your pain. Had such bad bad customer service with @virginmedia in the past.

• 
  Margareta Dovgal (@Margare7a) reported 46 minutes ago from Hammersmith, England

  Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

• 
  Mat Carey (@UKmatC) reported 51 minutes ago from City of London, England

  Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

• 
  Toby Dawson (@TobiWanDOTA) reported 52 minutes ago from Camden Town, England

  Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!

• 
  ♻Michael J Keane ♻ (@KeaneMJ) reported 53 minutes ago from Lambeth, England

  @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  x - amy (@amystks) reported 2 minutes ago

  @virginmedia I'm trying to get hold of you via your phone line but this seems impossible right now due to the wait time and I don't have the time to sit and wait around doing nothing. I am not sure if I want to cancel my package or remove things and the web chat will only let me

• 
  Dianamh (@Dianamh_s) reported 4 minutes ago

  Virgin Media pointing out the LVA proposed service for the vaxxed in spring. Yet now it’s ‘unworkable’. Adrian Cummins on his previous support for Israel’s opening - ‘Oh it didn’t work’, no further explanation on why he believes it didn’t work. France opened with a cert.

• 
  Kirsty Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@karmaskulls) reported 5 minutes ago

  @virginmedia Hi my elderly parents don't know their password, so I can't progress on the phone to yourselves, can someone help me out asap please :)

• 
  Mr Oliver Prince (@testtubeman) reported 9 minutes ago

  @virginmedia I am so unhappy with you. I have had a install arranged for weeks for tomorrow. Today I receive an email saying the install is delayed by 17 days. That is 17 days without an internet connection. Extremely unhappy. Please help me.

• 
  Nick (@NlCKTYLER) reported 11 minutes ago

  @virginmedia I know outages occur, but the PR speak on the phone listing it as "improving my services" is just a bit insulting. Call a spade a spade. If there is an outage, just say that. :)

• 
  O2 in the UK (@O2) reported 16 minutes ago

  @RayPoon0290 Ah ok. Virgin Media will continue to provide customer service for all Virgin Media services. You can speak with them here @Virginmedia

• 
  ᴄᴇʀʏs ʜᴜɴᴋɪɴ 🌳🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 #StatueForEppy (@hunkin_24) reported 22 minutes ago

  @EarlyCareersSky The interview I had for a permanent role was taken by manpower who told me I wasn’t empathetic enough towards customers when they were the ones who hired me for virgin media back in 2007. I abso loved my training for women in home service a couple of years ago

• 
  Danielle Anderson (@danielleda2405) reported 23 minutes ago

  @virginmedia I have just spoken to someone helpful on the phone who told me to request WiFi pods online instead of my booster (which is terrible) however the website says you cannot register at the minute. Conflicting information, can you advise?

• 
  Anthony III (@penguinonasled) reported 24 minutes ago

  @virginmedia (2/2) need internet for work and can never get through to a human on the phone to discuss the issue/resolve. Will be going to Ofcom

• 
  x - amy (@amystks) reported 25 minutes ago

  The call has dropped, id really appreciate it if there is some sort of web chat service where I can talk to someone @virginmedia