Virgin Media Outage Report in Bermondsey, Greater London, England

Problems in the last 24 hours in Bermondsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bermondsey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Southwark, Waltham Forest, and Hampstead.

City	Problem Type	Report Time
Hammersmith	Internet	17 minutes ago
London	Internet	33 minutes ago
City of Westminster	Wi-fi	41 minutes ago
Kingston upon Thames	Internet	1 hour ago
City of Westminster	Internet	3 hours ago
Enfield Town	Internet	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bermondsey, England

Latest outage, problems and issue reports in Bermondsey and nearby locations:

• 
  Rob Large (@gorfmanrob) reported 3 minutes ago from Merton, England

  @virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.

• 
  Benj 🌹 (@benjywenjy6) reported 4 minutes ago from Camberwell, England

  @virginmedia our internet is down for the third time in a week, sort it out!

• 
  paul clements (@paulclements) reported 5 minutes ago from Stratford, England

  So my Virgin Media’s gone down again...

• 
  Shelley (Facius) Stuart (@ShelleyFacius) reported 6 minutes ago from London, England

  Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right

• 
  Steven Feldman (@StevenFeldman) reported 7 minutes ago from Tottenham, England

  @skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default

• 
  Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported 9 minutes ago from London, England

  @virginmedia down for the third time today. Why am I paying for this?

• 
  Rob Large (@gorfmanrob) reported 10 minutes ago from Merton, England

  @virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.

• 
  CALUM GRAY (@Jo_The_Waiter) reported 10 minutes ago from Hammersmith, England

  @virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

• 
  Hannah Marmion (@HannahMarmion) reported 16 minutes ago from Walthamstow, England

  @virginmedia our internet connection has been down for over 12 hours. We’ve tried all the troubleshooting but still nothing. Trying to contact your customer services but no way of getting through. Please help.

• 
  Ruth Tongue (@RuthTongueBites) reported 17 minutes ago from London, England

  @virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?

• 
  Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽 (@smileyyearwood) reported 19 minutes ago from Harrow Weald, England

  @virginmedia I've been rebooting all week. The problems are at your end.

• 
  Toby Harley (@Harley7s) reported 25 minutes ago from Tottenham, England

  @virginmedia in muswell hill north London and WiFi and TV are both down. When will this be fixed

• 
  Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽 (@smileyyearwood) reported 27 minutes ago from Harrow Weald, England

  @virginmedia They haven't improved. Service is intermittent and hasn't reached the 200Mpbs I'm paying for since yesterday. Barely 25 so far.

• 
  Lisa Toffolo ⚡️★ (@LisaToffolo) reported 33 minutes ago from Hackney, England

  @virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges

• 
  Danielle DeLellis (@spokeswoman4me) reported 33 minutes ago from Wandsworth, England

  @virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!

• 
  Sam Wilkin (@CellarmanSam) reported 38 minutes ago from Walthamstow, England

  @virginmedia trying to work from home today has been a nightmare had to relocate for a meeting and cancel another. No Wi-Fi here in E17. When are you sorting it out?

• 
  Mike May (@MikeMay69) reported 46 minutes ago from Barnet, England

  @RogerProtzBeer @virginmedia It means you're with a **** ISP Roger! Try the Martin Lewis website tool for switching. Many offer better service and at a lower cost. Virgin get consistently poor reviews-spend all their time/money on silly tv ads rather than customer service.

• 
  clare ellison (@clarejelli) reported 52 minutes ago from Merton, England

  @virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet

• 
  Gee Darguzas (@mrgeemore) reported 54 minutes ago from London, England

  I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia

• 
  Slickster (@slickster65) reported 58 minutes ago from Romford, England

  @virginmedia Yes I have I’ve been told there’s a issue in my area and they hope to repair it but July 13th I find that totally Unacceptable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Groves Ⓥ #Pigoneer™ #VLM (@doobygrabbs) reported 2 minutes ago

  @virginmedia I'm with a new supplier now, but working from home without broadband is a bit of a toughie. Plus I still expect you to charge me for the month. I was polite on every call, but just couldn't get anyone to own the problem!

• 
  Julian Simmons (@JulianSimmons) reported 4 minutes ago

  @virginmedia The team said there was a problem in our area and that 20% of customers we’re experiencing the same thing. They said they were working on it and would email or text me but we’ve heard nothing and still have an unworkable situation with the internet

• 
  Grumpy Commuter (@GrumpyCommuter6) reported 9 minutes ago

  @virginmedia Thanks, its back but ever since I was upgraded from the something 3 to something 5 router the service has been pants

• 
  Joanne Walsh (@JoanneW44452147) reported 10 minutes ago

  @virginmedia @Edg1e Can’t load your page to check service status. Not good enough.

• 
  Dom 🇺🇦 (@D2021_LFC) reported 10 minutes ago

  @virginmedia @TomMunns1 It would help status checker didn’t say there were no problems in our area. Or if you didn’t send texts saying it’s all@l fixed when there’s obviously still a problem.

• 
  Pantherprism (@lemondrizzly) reported 10 minutes ago

  @virginmedia Many emails asking you to delete my details yet you still keep selling this fake debt on. I will seek legal help as this is just not on

• 
  Lethal Badger (@BenGarbutt1) reported 12 minutes ago

  @virginmedia @martin_compston No Internet, can't watch anything thanks to your poor service. Been down since last night, happening more and more lately. Unacceptable "service".

• 
  FMG65 (@fmg1965) reported 13 minutes ago

  @virginmedia When the diagnostic was run b4 Xmas yous confirned it was a signal issue and I wasn't getting speeds supposed to.

• 
  Adam O'Neill 💙 (@AdsONeill) reported 15 minutes ago

  @virginmedia Yes John, we had to call back after 50 mins of harassment from a salesman. He refused to give his name and kept insisting on packages we didn’t want until I hung up. Called back with blood boiling but it got sorted within 5 mins. You Just have some great and some awful agents

• 
  Copey79 (@Copey79) reported 17 minutes ago

  @BlaggerBly @lurkinhead @virginmedia It's crazy that an outage caused by their head end takes 14 hours and counting to resolve. And a company the size of Virgin not having a backup system is crazy