Virgin Media Outage Report in Bermondsey, Greater London, England
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The latest reports from users having issues in Bermondsey come from postal codes SE16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bermondsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bermondsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bermondsey, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Enfield Town, Tottenham, Paddington, Acton, Ealing, Harringay, Dagenham, Islington, Cricklewood, Hackney, Lewisham, Hendon and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| Enfield Town |
Internet | |
| London |
Internet | |
| Tottenham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bermondsey, England
Latest outage, problems and issue reports in Bermondsey and nearby locations:
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Andry T
(@andryt1981) reported
from
Enfield Lock, England
@virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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Nigel
(@nige977) reported
from
Ilford, England
“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Nigel
(@nige977) reported
from
Ilford, England
on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Mark North
(@MarkNorth78) reported
from
Romford, England
@virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abu Yahya
(@SlaveOfAllah123) reported
@virginmedia @AndyVenn1 It would help if that number actually worked! It just tells you the agents are busy, goodbye. Great!
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Andy T
(@t_andytck30) reported
@virginmedia the connect app doesn't work on the hub 4, but the app has to locate the blackspot to get your WiFi booster. I had less of a blackspot with the hub3. I'm paying so much for broadband and your hubs should be able to reach around a standard 3bedroom property. 😟
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Kai Aaron Kuenssberg
(@KaiKuenssberg) reported
@virginmedia Can the account holder cancel with a letter? Easier than being on hold.
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joe haggerty
(@joehaggerty) reported
@virginmedia Yes but that has been a nightmare. 3 days down the line and going round in circles.
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rob
(@ertaaa) reported
@virginmedia I do not have a cable anyway finally virgin has advised that it s your problem in my area and not my equipment 2 days claiming that all was ok
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karen forbes
(@karenforbes) reported
@virginmedia please please help! My wifi is awful! Ever since updated to new hub. Spend over £100 a month on your services for nothing! Tried e-mailing, phoning - nothing! Stuck in lockdown with shocking WiFi! What a time to be alive! BT or sky? Which one is better?
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Ibzy. indeed
(@EvenIbzy) reported
@PollyJames @rossbuet @virginmedia I found that their sales team is very active, so call that number and have them transfer you. It's how I got around the automated machine. The live web chat never seems to be actually live either (more robots)
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stu
(@pitiful_stu) reported
@virginmedia are you able to get an engineer out before Friday to me? If not I'm leaving. Had 4 engineers out to not fix my issues, not spending more than 5 mins at the property trying to fix the issue. One of them detected line damage and i had an appointment for repair for 2 weeks after 1/2
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Ella H
(@ellah101) reported
Hello @virginmedia i have tried calling you a few times, and tried online chat. I am at the end of my wits! My internet keeps going off. There are no local outages, i have rebooted and reset the hub. Im paying for a service i am not getting!!!
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stu
(@pitiful_stu) reported
@virginmedia so I can sit on hold for an hour to get connected to someone who can't help me for the 10th time? I WAS SUPPOSED TO GET A CALL FROM A MANAGER/SUPERVISOR TODAY AND HAVEN'T