Virgin Media

Virgin Media Outage Report in Epsom and Ewell District, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom and Ewell District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom and Ewell District, Surrey, England 03/18/2025 08:55

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom and Ewell District, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Acton, Bermondsey, Fulham, Streatham, Walton-on-Thames, City of Westminster, Kingston upon Thames, Balham, Lewisham, Southwark, Feltham, Mitcham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomBermondsey E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomActon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom and Ewell District, England

Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:

  • bubspinki Deborah Smith (@bubspinki) reported from Banstead, England

    @virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼

  • JambyButch James Butcher (@JambyButch) reported from Wandsworth, England

    @virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • derrickbarth Derrick Barth (@derrickbarth) reported from Richmond, England

    @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time

  • JimWhite Jim White (@JimWhite) reported from Camberwell, England

    @virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.

  • YILDIZ_SAR_HARV YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • wilburthewotsit Wilbur (@wilburthewotsit) reported from Croydon, England

    @virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.

  • LondonFerg Ferg (@LondonFerg) reported from Camberwell, England

    @virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...

  • billydavies07 Billy Davies (@billydavies07) reported from Croydon, England

    @virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.

  • danjpadgett Dan Padgett (@danjpadgett) reported from Wandsworth, England

    . @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RatGrumpy Sgt Grumpy Ex Rat (@RatGrumpy) reported

    @mikey_kay1 Mrs G went for Virgin Media Wi-Fi because of the kids Xbox etc & it’s only about 8 ft from the router. I’ve played with all of the settings & tried everything. Just taken it off the wall and it didn’t even capture that Think I’m about to have a Falling Down moment! 😡

  • TeshSrivastava Tesh Srivastava (@TeshSrivastava) reported

    @virginmedia internet down for the 3rd time in the last 4 weeks. Impossible to speak to human. How do I get a refund and compensation? I want to speak to a person

  • cookie_trader Cookie Trader (@cookie_trader) reported

    @virginmedia I need to be contacted by phone and text on my trip. I also need my voicemails. If I don’t switch in roaming I can’t get these. Virgin’s data fees for the U.S. are vastly more expensive than your competition. I never had this issue with my o2 or Vodaphone contracts.

  • apnicholl Paul (@apnicholl) reported

    @virginmedia Well, find the customer service absolutely calamitous. I had a letter notifying me of increased costs so I could cancel my service. This was early Feb. Since then I have called about 5 times to confirm the cencellation and each time there is no record, although you record all?

  • Ennui20202 Ennui2020 (@Ennui20202) reported

    @virginmedia Live chat was interesting 60 mins of my life I’ll never get back, 1 reply every 15 mins, to be told tough, fk off, thanks Md like to say it was a pleasure but it wasn’t, live chat? Misnomer

  • morra49 Anne Price (@morra49) reported

    @virginmedia no landline for two weeks, despite numerous phone calls, getting no where , help !

  • Becky_Batch Rebecca Batchelor (@Becky_Batch) reported

    @virginmedia I could cry how bad your customer services are. Your call centre staff are TERRIBLE. I have a simple request that I have been trying to get resolved since December and no one can or explain why! I am at the point of DESPAIR

  • amygtaylor1987 Amy Taylor (@amygtaylor1987) reported

    @virginmedia I called today to cancel my Virgin broadband. The reason I am cancelling is my wife sadly took her own life on our house on 16 March, and so I have had no choice but to move out of our house and in with my parents. Despite explaining these circumstances to six…

  • PantsTinder CaptainTinderPants (@PantsTinder) reported

    Im not even ******* lying I was just about to randomly insult virgin media and my Internet shut off.... I now believe in karma, and bad Internet

  • ummer127 Ummer (@ummer127) reported

    @virginmedia No, I’m calling into the centre now. Sick of thinking about this stupid bill every other week. I’ve literally called around 7 or 8 times only to be lied to every single damn call! How hard is it to do the right thing?! Taking this to @financialombuds or @Ofcom today. Sick of it!