Virgin Media Outage Report in Epsom and Ewell District, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom and Ewell District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Epsom and Ewell District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Isleworth, Southwark, Acton, Mitcham, City of Westminster, Carshalton, Bermondsey, Fulham, Lewisham, Balham, Feltham, Woking and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Fulham |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom and Ewell District, England
Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:
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Mr. Whizz
(@wysiwyg100) reported
from
Lambeth, England
@virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Snatch
(@U2Gorilla) reported
from
Southall, England
Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Kevin Plummer
(@plummerkevin1) reported
from
Richmond, England
@martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darc🤍
(@_darcycannon) reported
@virginmedia Finally got through and there’s no availability until a week on Saturday to get someone to come and look at it, honestly a joke considering it’s been an ongoing issue for months
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Darc🤍
(@_darcycannon) reported
@virginmedia Yes and always on hold because it’s always busy? Obviously not the only one having issues 🙃
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Pineapple Pat
(@BoofShadow) reported
@virginmedia I am trying to help my brother upgrade order was made on sunday and been parked i have contacted everyday being told i will hear back and never do this is ridiculous.
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Damian Holroyd
(@DamianHolroyd) reported
@virginmedia I booked a collection for returning your kit, but your people never turned up on the date to collect the kit. I wasted a day staying in and now I see you’re attempting to charge me. This is your failure, don’t charge me because your people didn’t bother collecting
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Krishan chavda
(@ChavdaKrishan) reported
@virginmedia got offered to upgrade my broadband to m500 at £21. When ive gone back on chat agents are throwing random prices now.. is nothing consistent? I have the chat save so can provide as proof.Raised a complaint. Apparently took 15mins to investigate and closed.Automated?
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Andrew Hayes
(@ajh_1976) reported
@virginmedia I have been a customer with VM for 10 years. I am on the 1gbps package for £64pm. It was £54 but now I am out of contract. I called to see if I could get s better deal. In short, no unless I want to take out an 02 SIM. I was also told that I do not need 1gbps.
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Anupam Mishra
(@anupam3m) reported
@virginmedia There seems to be an issue my old account is canceled but new one at the new address has some problem as it is pending with pre installation as per few of the representative. So my call got directed to many teams and everyone seems to be clueless what is to be done.
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sherlock bones
(@KevinBu21298301) reported
@virginmedia Why is the customer service so shockingly awful. Gobsmacked.
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Laura Cook
(@LauraVCook1980) reported
from
Hatfield, England
@virginmedia disappointed after 10 years of being a loyal customer that I can’t pause my monthly payments for 11 weeks while I’m not at home and no one using the broadband or TV!
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Amy
(@Amyshamblesx) reported
@virginmedia I can’t find my customer reference number or area code. I need them to create an account. They’re blank on the emails I’ve received with the contract.