Virgin Media Outage Report in Epsom and Ewell District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom and Ewell District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom and Ewell District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Southall, Fulham, Southwark, Hounslow, Leatherhead, Greater London, Wandsworth, Kensington, Twickenham, Mitcham, Hammersmith and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom and Ewell District, England
Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Tony Holder
(@bigtoneuk) reported
from
Kingston upon Thames, England
Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Martha D'Arthur
(@MarthaDArthur) reported
from
Hounslow, England
@mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively
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davep
(@g_davep) reported
from
Croydon, England
@charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem
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Mr Digital Panda
(@MrDigitalPanda) reported
from
Lambeth, England
@virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Spice Adams 🇬🇭🇳🇬
(@AlmightyUncle_) reported
from
Lambeth, England
@virginmedia hi I have an issue and no one is answering my call
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Samantha Ovens
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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davep
(@g_davep) reported
from
Croydon, England
Is anybody experiencing poor service from virgin media
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SUPPORT DEBENHAMS WORKERS
(@DebenhamsStaff) reported
@alanfair12 @jamiebyrne330 @rtenews So explain to me how a €3m fund for education is supposed to help us when those resources are already available it’s an absolute insult on this been many times when virgin media picked up a story and RTE didn’t even though RTE where there
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Chrysha, 🇪🇺🇬🇧🇵🇱🇫🇷🇩🇪🇮🇪🇺🇸😷🕷
(@chrysha22) reported
@MichaelRosenYes @virginmedia If you’re an Arsenal supporter, maybe they’re just being humane? Seriously, tried most internet/phone providers (apart from Sky who I would never, ever give money to), ended up back with BT, they sort out problems quicker than anyone else, but you have to negotiate a good deal.
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Alison Winstone join a Union
(@AlisonYoga1) reported
@MichaelRosenYes @virginmedia I got over £300 taken off me an OAP by the scummy @virginmedia V V V bad company
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Arvind Jadwa
(@arvindjadwa) reported
@MichaelRosenYes @virginmedia I had nearly 8 weeks of almost non-stop problems with Virgin, both TV and internet. Piss poor CSU, engineers talking thru heir backsides. I just changed over to Sky in the end. P.S. I'm still waiting for compensation.
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Majid Hussain
(@cricket_maj) reported
@MichaelRosenYes @virginmedia They're the worst.
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Dr Sarah Barnard
(@SarahBarnard20) reported
@MichaelRosenYes @virginmedia When I cancelled my contract with them (ages ago) they gave me such a hard time about it. Easier to break up with a boyfriend! The whole thing just underlined my decision to cancel the contract. Wouldn't ever sign up with them again. X
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scott poat
(@spoaty76) reported
@MichaelRosenYes @virginmedia Virgin tv down every day in Bedhampton!!!!!!! FFS
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StuartF
(@stuartf100) reported
@virginmedia My son has just received quick start Broadband but no internet and can't get through through on phone, been on hold for 8 hours Help me get this sorted ASAP or he's canceling his service
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loz m wear a mask
(@lozhbd) reported
@MichaelRosenYes @virginmedia Never-not a Branson product that f***s you over. Simply unbelieveable-aaargh
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StuartF
(@stuartf100) reported
@virginmedia My son has just received quick start Broadband but internet isn't working and can't get through through on phone, been on hold for 8 hours Help me get this sorted ASAP or he's canceling his service