Virgin Media

Virgin Media Outage Report in Epsom and Ewell District, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom and Ewell District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom and Ewell District, Surrey, England 05/06/2025 14:55

May 06: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom and Ewell District, Surrey, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Walton-on-Thames, Croydon, Bermondsey, Beckenham, Mitcham, Lewisham, Southwark, Kensington, Hounslow, Leatherhead, Epsom, Isleworth and Acton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomLondon Total Blackout
United KingdomWalton-on-Thames Internet
United KingdomLondon TV
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom and Ewell District, England

Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    @danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • fleekhan fiona khan (@fleekhan) reported from Cobham, England

    @virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

  • Mr_RThomas RThomas (@Mr_RThomas) reported from Lambeth, England

    @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • persianuk2017 Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • juicyloocey1981 Lucy Snevets (@juicyloocey1981) reported

    @virginmedia The issue has been for over a week. The tests get run, I have to get in touch with the call centre, stay on hold for ages and likely get cut off. It’s frustrating.

  • JessieLauren19 Kay Kaye (@JessieLauren19) reported

    @virginmedia WiFi, no use telling me things to do or forums to look at, it’s always terrible & since new router as well only getting 40mbps at best

  • rjcurtis Jeremy Curtis (@rjcurtis) reported

    @virginmedia Yes, service checker said no fault when logged in. There are no diagnostics for phone, it just says it’s fine when it’s dead.

  • RealKishanGohil Kishan Gohil (@RealKishanGohil) reported

    @virginmedia Duh, this is the whole problem. Why not? Why can't an existing customer get the same price for the same deal? So far, all you've said is what everyone knows, but you're lacking one thing: a valid reason why a new and existing customer pay different prices for the same service.

  • OllieToogood Ollie Toogood (@OllieToogood) reported

    @virginmedia Absolutely rubbish service

  • bigdee64 denzilknox (@bigdee64) reported

    @virginmedia Keep trying to get in touch with customer service for help all we get is reset the router but sometimes that doesn’t help then you are asking me dead end questions witch is even more frustrating we barely get 40meg and we pay for 200

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia How come I can get through to your sales dept in 5 mins but still not through to support team after 45 mins? Is it that you have so many issues or don’t bother enough to staff appropriately? #justasking #customerservice

  • citigirly lisa sibley (@citigirly) reported

    @virginmedia The fault from yesterday is noe showing again on the service status page says estimated fix tonight how can I be sure they are aware I have no Internet?

  • LadyBrienne1 Storm Crone MA (@LadyBrienne1) reported

    @virginmedia I don’t want to make formal complaint. I want to be able to talk to person about why things aren’t working on my TiVo package. I want someone to understand how frustrating it is to pay huge amounts of money while watching new users get all the deals. Loyalty means nothing to you

  • LadyBrienne1 Storm Crone MA (@LadyBrienne1) reported

    @virginmedia When I’ve tried to ring there’s no reply because you’re short on operatives. I understand times are challenging and we’re prepared to make allowances, but there’s never a question of a rebate or a lower tariff unless we have a smaller package. All the deals are for new ppl