Virgin Media Outage Report in Epsom and Ewell District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom and Ewell District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom and Ewell District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Southwark, Guildford, Southall, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Bromley, Walton-on-Thames and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Phone | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Epsom and Ewell District, England
Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Georgina
(@georgina_jgr) reported
@virginmedia another day i cannot stream because this company KEEPS telling me theyre going to fix the issue and AGAIN no fix, wtf is going on??? I have to wait an hour every call just to be told 'it will be done tomorrow' this was also told to me yesterday and STILL not fixed wtf??
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Andrew Taylor
(@AndyTayDrew) reported
@virginmedia yet again WiFi is down in SE9 but your online services says no issues found
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Jen Fuller
(@BatterseaJen) reported
@virginmedia what is the latest on the service disruption in area 21? I registered for updates and have received nothing?!
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Rae Boxley
(@boxley_rae) reported
@virginmedia Thank you so much for cutting my service off and my only support network. I'm disabled, live alone and suffer with extreme depression. You've made my life hell, I hope you're proud. I've never missed a month's payment and you've stolen my life and my money
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Jacob Mcglynn
(@mcglynn_jacob) reported
@virginmedia No I haven’t as yet, Wi-Fi range is poor and the people on the phone are useless. Pay a lot of money for a service I expect to work, Been with you 10+ years and this is how we are treated? Shocking
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FluxGT
(@FluxGT) reported
@virginmedia Co-01164235 was the code for your error it said this has been repaired but still says status 16:00 today. My Internet was combined in to this issue however after 2 hours and 19 minutes on hold someone refreshed it your end which addressed the net issue but not the TV.
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Lucille M Austin
(@LucilleMAustin1) reported
@virginmedia after 3 weeks complaining about your service your engineer James Crosby has solved the problem with my TV and avoided me cancelling my contract with you . 5 Star Service . I hope you can get all your other departments to work to this standard .
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Missy Diabolical
(@DiabolicalMissy) reported
@happimess73 @virginmedia had a huge battle with Virgin years back. Assured me place I was moving to could have virgin broadband and could carry over. moved. no broadband. Virgin then charged me breach of contract severance pay. Fought it for ~6mo. we won but jesus christ Virgin get your **** together
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kim gregory
(@tinks_my_name) reported
@theRealDavood @virginmedia @EE Can't say I have ever had much of a problem with virgin. Although I did loose my rag last year when a customer adviser kept telling me I had to pay £50 & more to speak to retention team. She was the rudest, unhelpful person I have ever come across. I hung up and rang back.
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Georgina
(@georgina_jgr) reported
@virginmedia imagine not giving me internet during LOCKDOWN, having a job interview online and i COULDNT ATTEND IT BECAUSE YOUR SERVICES ARE TERRIBLE. My only chance to get a job and you lot **** it for me. I'm sick and tired of you lying when its going to be 'fixed'.