Virgin Media Outage Report in Epsom and Ewell District, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom and Ewell District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Epsom and Ewell District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, London, Addlestone, Woking, Croydon, Deptford, Mitcham, Bermondsey, Acton, Carshalton, Esher, Feltham, Lewisham and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| Southwark |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom and Ewell District, England
Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Onearmedjohn
(@onearmedjohn) reported
@virginmedia Funny enough I’ve been on WhatsApp since about 1945 yesterday, trying to find out when my contract ends but at 2000 the chat ended with the promise of it resuming at 0800 and I’m still waiting. Your customer service is appalling.
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SuperJoshi
(@1SuperJoshi) reported
@virginmedia I’ve been with you for over 5 years. Been a sucker for the high speed sell but I’m done with the inconsistency. And now my phone line goes down as well because you put it through the router. Expect a formal complaint.
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Matty Ross
(@mattyross_films) reported
@virginmedia our broadband has been down since last night. Says no problems on your site. Can you check whats going on? N65BH
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mo alex austin
(@alexaustinuk) reported
@virginmedia broadband down yet again! Just not good enough
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chris floyd
(@mrchrisfloyd) reported
@KelCurwood34 @virginmedia I have broadband with these and no issues, so I was gonna get TV with them, but literally everybody told me to avoid their TV services because it’s so dire. Always coming up with error messages, channels not working. Seems Virgin aren’t ready to TV services right now
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dash
(@GofChaos) reported
@virginmedia apparently the broadband is down in my area, any idea when I can expect service to return? Kinda screwed if it’s still down tomorrow…
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Miles Golding #LowSkilled B Mus LTCL LRSM
(@milessum) reported
@virginmedia I live UK, virgin mobile, currently in NZ. Received one OTP last week via text to UK mobile number for a purchase using UK cr card, now receiving none despite countless Resends. Need to book flight urgently. Pls help.
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Sammie Taylor
(@sammie202010) reported
@virginmedia Issue in my area for 3WEEKS was told it would be fixed. I cannot work AGAIN today. Fix it god damn it. Sick of your lies. BL6 area
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Onearmedjohn
(@onearmedjohn) reported
@virginmedia Not really, no. What I want is you, the company I pay a lot of money to for a television service, is to replace my television box, as it doesn’t work properly.
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paul rose
(@paulrose222) reported
from
Braunstone, England
Heads up folks who have their Netflix account as part as their main Internet provider package you may have to sign back up for it to continue using your service had to today very annoying and inconvenient to say the least 🙄 it seems that virgin media is doing this