Virgin Media Outage Report in Epsom and Ewell District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom and Ewell District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Epsom and Ewell District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Acton, Ashtead, Bermondsey, Cobham, Southwark, Bromley, Lewisham, Wandsworth, City of Westminster, Redhill, Surbiton, Lee and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Epsom and Ewell District, England
Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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dmxcrew
(@dmxcrew) reported
from
Camberwell, England
@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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It’s only curly at the front ✋🏻
(@sladey66) reported
from
Camberwell, England
@virginmedia Yes. Someone from our street reports a broken box at least once every three months
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Higgins
(@frigginhiggins_) reported
@NeilBowers15 I wouldn't be surprised if @virginmedia claimed to offer certain speeds they can't deliver on. Definitely grounds for a complaint with Consumer Line/@TSSNI (or local equivalent). They've charged us money with no services rendered & impacted 3 days work for all of us.
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Ahmed
(@Ahmed20134628) reported
So I've got @virginmedia doing maintenance on my left, then I've got @VOXI_UK bugging, making my data slow on my right and infront of me is a long day without Internet 👍🏾
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Well That Escalated Quickly.
(@NeilBowers15) reported
@virginmedia So, basically, I was sold a lie by the person who I spoke to this time last year. I'm paying £62 a month for a service that has been at best terrible. On a side note... can you confirm what has happened to the hub 4 that I have ordered, please?
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Duncan Deaville
(@DuncanDeaville) reported
@frigginhiggins_ @VMO2News @virginmedia Yes. We got a letter saying they thought they had resolved it but would call to check. Never got a call and when we’ve discussed upgrading or leaving etc on further calls they brushed it under carpet. Now it’s back again! Drop outs!
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Duncan Deaville
(@DuncanDeaville) reported
@virginmedia Maxit TV and M100 fibre bb + WiFi booster kit. Hub 3.0. The router and extender are not fit for purpose. A telephone agent pretty much admitted this when she mentioned new ‘mesh’ gear coming out. But said that would be as bad.
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Hailee
(@HaileeBacardi) reported
@virginmedia I haven’t had my WiFi stay constant for more than 20 minutes for the last few days. This is a recurring problem.
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OW
(@WiseMongoose) reported
@VMO2News @virginmedia Knowing Virgin Media, they'll be paying for it without actually getting service to their address
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Mark S 121115 🇮🇪🏁😷
(@mstorey2015) reported
@frigginhiggins_ @virginmedia Says there are ongoing issues in my area.
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Claire Kavanagh
(@ClaireKavanag19) reported
@virginmedia i have had a call from 01529716003 today claiming to be virgin media regarding issues with my router. Is that one of your numbers?
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Frank Keegan
(@KeeganBig) reported
I have often complained of poor customer service from @virginmedia it is therefore only right that I praise the excellent customer service provided by Jason. Many thanks.