Is Virgin Media having an outage in West Molesey, Surrey, England?

@virginmedia Yes it has now not been working for at least 3 Days! Please let me know how I will be refunded. I’m paying for a service that doesn’t work. This and New Years at too!

@virginmedia hope you go bankrupt with ur stupid internet service

@virginmedia morning. TiVo box (v6) stuck at ‘Starting up’ since this morning. All cables connected, did a restart a couple of times - no help. Thank you.

@virginmedia I have no live tv and no on demand. I’ve tried several times rebooting my system please fix the issue or at least let your customers know what’s going on.

@virginmedia still incapable of getting broadband working in North London 27 hours after the initial problems.@camdensquare still without broadband. A complaint will be going to @Ofcom on Monday from all the @virginmedia users on the square. What a joke they are.

@virginmedia Someone from virgin looking into it would really kinda just solve the problem. The lack of tangible help has really been the nail in the coffin around my decision to get media elsewhere

@virginmedia Without sound. I want to be able to cancel my subscription without the need to speak to, audibly on the phone. I.e. text or email.

@virginmedia I’m on unhelpful tweet away from cancelling and going to sky. Please. Just. Help.

@virginmedia But you have access to the problem about my WiFi not being secure. You have my permission to help me out.

@virginmedia Aaaagh. Seriously ... I don’t want to call / go on hold. You have my account. Details and problem 🤬🤬🤬🤬

@virginmedia Gone, signed up and it’s not letting me post a question. This is crap and I’m now deeply frustrated. You have my problem, I’m sure you have access to a technician, please make this easy for me or in happy to take my account elsewhere

@virginmedia I have been on hold for 30mins and they still want me to pay to get out thier bad service!

@virginmedia Yes! So so bad, 9 days of bad service this January!

@virginmedia unreliable service and your customer team dont listen. My Wi-Fi has been down for 9 days and they keep saying it's fixed it is not! The technicians come out every day! Now you want to charge me £81 to get out the contract. It's time to report to Ofcom! #frustrated

@virginmedia So what you did is mislead me to renew my contract. I was told by TWO separate people that they would be free. This is not acceptable. Check my acc notes as I was ringing to leave b4 bein LIED TO. I am honestly shocked at the appalling service I’ve had from u for the past 3.5 yrs

@virginmedia I tried calling that number, I get an automated message saying it’s broken. Can’t actually talk to anyone. The day it’s going to be fixed keeps changing #notgoodenough

To all Parents. As you may be aware, the Academy has been experiencing internet connectivity issues since the weekend. This may result in delays in responding to electronic queries. Please bear with us until @bt_uk @virginmedia and @LGfL resolve the problem.

@virginmedia No I went online at 8.04 am and just got off after being passed from department to department 7 times. They are coming to fix my land-line

@virginmedia @LaurenSteadman ... but your customer service is utter dogshit

@virginmedia Never had a problem before

@virginmedia Then I need someone to come back to fix the phone line

@kezzabugz @richardbranson @virginmedia Yes a total nightmare! I have been calling them every day for 8 days n this morning they informed me i have never spoken to them! Banging my head against a brick wall!!

@virginmedia Went off about 11pm, ironically when the problem was due to be fixed!

@virginmedia Came on again last night. Off again this morning and router lights are green and second one down flashing. Annoying

@virginmedia sort it out in SE6 your service has been off most of the day and back off again now

@JulieEscurignan @virginmedia @SkyUK @bt_uk In the meantime people cannot work and loose time and money. The @virginmedia service is really not reliable...

Come on @vmbusiness @vmbusinesshelp please please resolve this broadband problem! Terrible customer support!

@Matthew_Wright @virginmedia @mrsameliawright I hope Virgin Media read your tweet and pass it on to their customer services

@vmbusinesshelp @virginmedia @SkyBroadband Charming engineer came round but annoyingly was unable to fix the fault as it’s apparently between the street cabinet and the house. That’s three days without internet/business server. Please get this fixed @vmbusinesshelp as this is costing us dearly!

@virginmedia no service outage in my area yet which it says online yet engineer said there has been a ‘ black spot ‘ in my area for 2 weeks ongoing... I’m fed up with this crap. Seriously sort it out or just I’m changing

@virginmedia why is your web chat service so awful.

Bravo @virginmedia yet another outage in our area in only 3 months this is our 3rd one. I really am starting to regret leaving @SkyUK #cheapernotalwaysbetter #happynewyear #awfulservice

@BadDice_Podcast @virginmedia I think you’re about to find that all broadband providers are equally shitty but in different ways. :) Virgin are lying about BT being too slow to stream Netflix. However, I found BT to be surprisingly unreliable. Often hours-long outages that I now don’t suffer with Sky. YMMV.

@virginmedia Hi, me again. Good news! I switched the power setting to “Always on” and tried again. Straight in without problems. Thanks all.

@virginmedia Apologies, I had a family problem after signing off with you yesterday, but I’m back. I’m on the page settings of my V6 box, and the settings say “Connected Low Power.”

@virginmedia Why is our internet broadband not working on NYD “you owe us at least £50”: My son Riddley.

Don't bother getting a package with @virginmedia . I got the VIP bundle with there best broadband internet and after the first month it's been terrible. Constantly cuts out. Broadband cuts out. the TV cuts out. Its terrible. Was with talk talk previously and it never happened

@virginmedia been two weeks which poor WiFi, thought it might have been the amount of people in my house but now everyone’s gone it’s still piss poor. Sort it out!

@virginmedia Still broken.

@virginmedia No, it says there are no known issues in my area

@virginmedia And it’s happening all over again & again & again. I rang the @virginmedia help desk & the frustration I feel is level 9 on the Richter scale. I’m too late to ring cancellations...

@virginmedia Says I have no service now until tomorrow !!!

@vmbusiness Help! Still waiting for an update the failed install attempt, who can I speak to arrange the service and should we seek another provider #slowservice

@virginmedia Can I get past the password issue

@virginmedia They say there is an issue they are seeking to repair, and now claim it will be fixed tonight. Again, this has been a problem for 5 days. I want this dealt with now.

Dealing with Virgin Media customer services is about as easy as swimming upstream with no arms or legs. 😡😡😡

@drummerwhitey @virginmedia Mums housephone been shit for months cuz lost count how many times i've had 2 ring them

@virginmedia She has had long conversations on the phone but the message that she no longer wants your services has not apparently been heard. This has been going on for months. Happy to give you customer number by dm but not prepared for yet another 45 min call. switched to @VodafoneUK

@virginmedia Then i think it’s time you speak to your tech support team in India, as they refused to help when our broadband speed is sitting at 65/350 mbps

******* @virginmedia internet pissing me off. Shit randomly stopped working at midnight and the ******* lights and flashing. Turned the shit off 2 still flashing.

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.