Virgin Media Outage Report in West Molesey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Molesey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near West Molesey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Streatham, Belsize Park, Slough, Ealing, Wembley, Isleworth, Hayes, Cricklewood, Paddington, Chertsey, City of Westminster, Fulham and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near West Molesey, England
Latest outage, problems and issue reports in West Molesey and nearby locations:
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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#AlaGuerreCommeAlaGuerre
(@YouGetItRight) reported
from
Hillingdon, England
@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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James Butcher
(@JambyButch) reported
from
Wandsworth, England
@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dani
(@DaniKlaw) reported
@virginmedia @virginhelp Hi, i want to cancel my mobile contract, i have not used the sim for months, but when i call and try to do this i cannot get through security as i cannot remember any security details, im getting threatened with baliffs, i just need to cancel my contract.
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SimonPlayzFN
(@SimonPlayzFN1) reported
@virginmedia why do you have to start this again. im getting the same problem, why can't you guys fix it and why did it had to happen on a day i was meant to play the tournament. pls fix this now because im starting to lose my hope for you and i feel like switching companies
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Colette Kilcarr VA
(@ColetteKilcarr) reported
@virginmedia No it does not. And as usual cannot speak to a person about the problem.
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Colette Kilcarr VA
(@ColetteKilcarr) reported
@virginmedia We are having serious lack of WiFi in the TW15 area. Can you advise what is going on please? Problem ongoing since June 15th. Thank you.
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kevin lansdown
(@kslansdown) reported
@virginmedia Now after the problems of the last few days and a phone call yesterday my 1gb internet is operating at the stunning speed of 8mb. All equipment checked, router rebooted Please just get somebody to come and repair it . You are getting over £100 per month out of me for this mess!!
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Richard Lake MBA 💙
(@richardl1960) reported
@virginmedia That's fine but I would suggest that you will have seen a copy of my letter of Complaint which I sent to Sunderland and to which their email response of 4th June refers. In that I also stated that I wouldn't accept an email or phone call as a final resolution.
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Marissa Till
(@TillMarissa) reported
Just had a cold caller from Virgin media. Said we had just signed up “Not according to our system” was her response. Had to practically close the door on her despite me clearly chasing round after a toddler. Awful experience making me reconsider other suppliers.
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𝑀𝒾𝓈𝓈 N
(@licclemissN) reported
@virginmedia I'll be submitting yet another complaint & going to CICAS. VM's incapability to take a DD I've set up 4 times & then when I try resolve it, staff have the cheek tell me to make sure I have enough funds in my account like I'm some sort of tramp 😡 Disgusting customer service
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Brogan
(@itsbr0gan) reported
@virginmedia hi the wifi keeps dropping and not working on a night time so he’s unable to watch tv, he’s disabled so it’s not ideal 😣
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Richard Lake MBA 💙
(@richardl1960) reported
@virginmedia It was to do with a SIM card initially (which I now have) but my letters of complaint now cover issues including compensation, lying and an apology.