Virgin Media Outage Report in West Molesey, Surrey, England
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The latest reports from users having issues in West Molesey come from postal codes KT8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Molesey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near West Molesey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Hampstead, Acton, Slough, Ealing, Belsize Park, Wandsworth, City of Westminster, Islington, Redhill, Surbiton, Hounslow, Northolt and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Internet | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near West Molesey, England
Latest outage, problems and issue reports in West Molesey and nearby locations:
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robbie Montgomery
(@montgomery_rj) reported
@virginmedia Issue 1 has been resolved - i.e. Virgin mobile not being cancelled due to the incompetence of Virgin Media. Issue 2 remains - i.e. still do not have internet, but we will see what happens on 1-Feb (the [current] proposed install date)...
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Business student
(@Businessstude11) reported
@virginmedia Yes I am a new customer why isn’t your phone numbers working ? They say temporarily out of service
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⌨️ 🚀 Gareth Thompson ⌨️ 🚀
(@cssgareth) reported
@virginmedia [continued] I would just like to speak to someone to reduce down a couple of packages please. I tried calling yesterday and was cut off numerous times.
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Andrew Gubbins
(@andygubs) reported
@virginmedia This number does not take calls ! Your engineer was here yesterday and did nothing to help
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Rob Plant 🇮🇪🇮🇪🇮🇪🇮🇪🍀🍀🍀🍀
(@showmebadgers) reported
@virginmedia Thanks for coming back to me. I know you’ve heard it a million times by all the tweets you’ve received, but it’s saying there is no issue with the service in my area yet we’ve had sporadic internet since Friday! Kids can’t do schoolwork & I can’t work!
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Harman Randhawa Music
(@MusicHarman) reported
@virginmedia I have 2 mobile phone lines with you and wanted to upgrade them, however, the guys on the phone are either rude or don't understand what im asking them at all which is frustrating considering your service and price do not match up to other providers
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Jonesy
(@Beechside) reported
@JaneJjmack @virginmedia Ring the sales line. It’s the only way they will talk to you. Customer care number “not presently being used” or something. When I got through it was good, the problem is they go out of their way to make it difficult
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Charlie RR
(@cmrr85) reported
@virginmedia Your service statues for the area incorrectly states that there are no issues. Which is no surprise as none of your customers can reach you, so I’m telling you: there are issues!
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Ryan Baptie
(@RyanBaptie) reported
@virginmedia That’s the worst service used. Was told someone would phone me with it 4 hours that was 2 days ago. Virgin have zero care for their customers. @richardbranson
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Sue King. BA (Hons). MSc.
(@suekingcreative) reported
@virginmedia Will try the number. FYI. You can't contact anyone at Virgin on the contact us page if you have a technical issue, seriously try it yourself