Virgin Media Outage Report in West Molesey, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in West Molesey come from postal codes KT8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Molesey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Molesey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Slough, London, Balham, Woking, City of Westminster, Hounslow, Ealing, Belsize Park, Hanwell, Islington, Hampstead, Barnes, Kensington and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Internet | |
| Slough |
Wi-fi | |
| London |
Total Blackout | |
| Balham |
Internet | |
| Woking |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Molesey, England
Latest outage, problems and issue reports in West Molesey and nearby locations:
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Hillingdon, England
@virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ed moses
(@edmoses) reported
@virginmedia Some good news. I have just done the magic power it off for a hour, disconnect the network cables. Power it on, connect the network cable and force a re sync to Virgin and it works! the gremlin has left the building.
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😀
(@c14loveisland) reported
What ******** is wrong with virgin media player #LoveIsland
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sarahah
(@sarhorgan) reported
Not only can we not vote now can’t watch it over stupid *** virgin media #LoveIsland
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Penny White
(@pennyw1986) reported
@virginmedia The box doesn’t work at all.The number of times you’ve had to come out is ridiculous.She’s been given a new remote,a new box,there’s been a problem up there road…you name it.She was put through to another dept and a voice came up ‘there’s a fault on the line’ and cut her off!
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Stephen
(@StephenGuilfoyl) reported
from
Limerick City and County Council, Munster
Virgin Media Player has got to be the shittiest streaming service!! #LoveIsland
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shelley 🎀
(@shelleyculling) reported
@virginmedia hi, I just started a contract for broadband a week ago but when I try to login it says unknown email address, and won’t let me register an account. Pls help!
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iain king
(@inbrediaino) reported
@virginmedia There have been many. All pushing the fix back and variously claiming engineer on site and engineer in transit. Very poor service especially considering the recent price hike. Not acceptable.
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Sarah Clark🌹🏴🏉
(@Canarymummy) reported
@virginmedia No.I haven't. I'm assuming if there's no audio record,there'll be no transcript surely.I agreed to the package for £85 pm as per the website. I clarified numerous times the bundle.I wouldn't of agreed to it otherwise as I'm an O2 customer.
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Wayne shakespeare⚽️
(@Wayneshakespea1) reported
@virginmedia hi guys,my mom and dad are having problems with there house phone,it’s not worked since a problem was fixed after an outage in there area last week so can’t contact you.
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Ryan
(@crumpetbaron) reported
@virginmedia and it’s just hung up on me by itself. This is pathetic customer service, I’ve called three times today. I’m calling to cancel my service as I’m out of contract and you won’t even let me do it, I suppose I’ll end up paying for extra days until I can get hold of you…