Virgin Media Outage Report in Hillingdon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hillingdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hillingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hillingdon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Bushey, Slough, Paddington, Finchley, Ealing, Hampstead, Hanwell, Walton-on-Thames, Watford, Acton, Feltham, Wembley and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
||
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hillingdon, England
Latest outage, problems and issue reports in Hillingdon and nearby locations:
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Chels Daft ⚽️
(@ChelsDaft) reported
from
Egham, England
...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Charles Kelly
(@cllrcharles) reported
from
Borehamwood, England
Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Mark Donovan
(@DonnyNo6) reported
from
Burnham, England
@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sammie Taylor
(@sammie202010) reported
@virginmedia Still waiting on my call back, don't let me down Virgin. You promised you won't lie to me again.
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Svein-Ove Nermo
(@Stenis_31) reported
@virginmedia It’s shameful service. All info given correct and still declining service. Consider stopping now after yet again poor service from VM #virginmedia #0personlaservice
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Mark Gibbons
(@mgne71) reported
@virginmedia Hi O2 are have said they will allow me to terminate my contract with then without penalty due to the rise in my bill, what are my options for cancelling virgin also?
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Unhappy Chappy
(@ChappyUnhappy) reported
@virginmedia I also have a video which shows that your website says there’s no errors in my area but your staff members all tell me there are… someone is lying… I can’t post the video as it has my postcode but I’ll be happy to email it/DM it for clarification and evidence
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Andrew Mulder McCoi5t E5q.
(@ojmiester87) reported
@tacomonster_ Must be mate. Here we only get Sky Sports. Thought it was due to the fact Sky own Now TV here. I recently got rid of Virgin Media as was too expensive. Now offer great deals if ur going to cancel like that one. Cheapest way tbf. Not much delay/lag unlike some.
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Ben
(@cake_walk) reported
@virginmedia Well it's gotten worse. The price I was quoted yesterday but couldn't secure due to system problems has now jumped up when I got through today. No-one can explain it. What is going on? Do you just make the prices up?
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Dan
(@DannyCurran_) reported
@virginmedia I’ve checked, nothing. So do I have to ring again for 1hour plus before i get through to customer service? Or can you can arrange a call back
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Red Roger LFC #JFT97 Legacy fan and proud!
(@rogerpsan) reported
@MartinTheTopRed @virginmedia Damn
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Pooja Arora
(@PoojaAr32762875) reported
@virginmedia @LutzSchueler your supervisor Ranjitha just hung up the chat on me without sorting out the issue again!!! I am furious.
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Unhappy Chappy
(@ChappyUnhappy) reported
@virginmedia Still not able to fix it. How many times do I need my internet to not work before I can leave Virgin because they’re not providing a service? I have my Mac Ethernet connected and still no internet.