Virgin Media Outage Report in Hillingdon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hillingdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hillingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hillingdon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, London, Feltham, Bushey, Watford, Ealing, Slough, Surbiton, Wembley, Radlett, Isleworth, Chertsey, Greenford, Hampton and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
||
| Finchley |
Total Blackout | |
| London |
Internet | |
| Feltham |
Total Blackout | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hillingdon, England
Latest outage, problems and issue reports in Hillingdon and nearby locations:
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Muloongo Muchelemba
(@muloongo) reported
from
Kensington, England
@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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jeanne smith
(@jeannesmith1) reported
from
Hillingdon, England
@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skoobz
(@PsychoSkoobz) reported
@virginmedia 2 days in a row its gone down in the morning and back on by 3pm. Being told upgrades in the area are causing problems, but after 5 weeks if it doing this in my area, I'm sure something else is at fault here.
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Jess
(@JessWilliamson1) reported
@virginmedia Just poor service!... Everytime.
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SMG
(@St1ngRae) reported
@virginmedia Thank you. It's E17 3JH. The internet is now completely down. I shouldn't be paying for this anymore. I have asked other friends around London and they have had the same issues for weeks. How is this allowed to happen?!?
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Alice Thomas
(@alitom24) reported
Internet down @virginmedia B29
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REFURB IT ALL BUILDERS
(@Refurb_it_all) reported
@virginmedia please can you tell me how to contact your CEO Lutz Schuler to explain the HORRENDOUS service myself and my whole road and area have been facing for months no internet,intermintent,slow speeds and everything that could be wrong my no is 07854100884
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Marty H. | Film Editor London
(@IPASocialist) reported
@rosstmiller @virginmedia Yes! I get it with Prime on PS4. Once a night it freezes and I get a spinning buffer wheel. I wasn't sure exactly if it was Virgin, Prime or PSN causing the issue. WiFi works elsewhere, but the only way I can get Prime working is to restart the PS4.
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Jayne 💙
(@_o_Jayne_o_) reported
@virginmedia I don't want to book an engineer if the problem is the network. The service status tests aren't conclusive. Are other customers in the area having issues?
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Barb Jungr
(@barbjungr) reported
@virginmedia I cannot get through on your switchboard to speak to a human because of the system you have on your switchboard I do not have the option to talk to anybody about the problem I have. The customer service is appalling. You charge a lot of money for your service but you must service
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Rich Wearz
(@wearz) reported
Has anyone got broadband issues with @virginmedia in Nth London N8? #virginmediadown
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Sarah Edwards
(@missy_sedwards) reported
@virginmedia @virgin@media (cont) this hasn’t happened after four phone calls. The issue is so severe it is impacting our efficiency and ability to work from home. Please would you escalate to your Director of cust/ services to review this case. Thank you