Virgin Media

Virgin Media Outage Report in Hillingdon, Greater London, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hillingdon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hillingdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hillingdon, Greater London, England 08/21/2025 11:25

August 21: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (22%)

    TV (22%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (13%)

    Total Blackout (13%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hillingdon, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Greenford, Northolt, Bagshot, Hampstead, Kingston upon Thames, Brentford, Wembley, Datchet, Harrow, Wandsworth, Barnet, Southall and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomGreenford Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hillingdon, England

Latest outage, problems and issue reports in Hillingdon and nearby locations:

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • pharmr5 diviyesh shah (@pharmr5) reported from Barnet, England

    @virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.

  • Nik_Simon88 Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Barnet, England

    @virginmedia my landline is not working. You do not reply on the message contact service (blaming Covid of course, not entirely credible when other businesses cope ok now) & I cannot phone you as my Virgin line is not working & your charges from other phones are outrageous. Help!

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    @virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?

  • XAVIER2009KY XAVIER FERNANDES (@XAVIER2009KY) reported from Hounslow, England

    @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Barnet, England

    @virginmedia I’ve finally got an engineer coming on Thurs, which took over 24 hrs to arrange by message. Pretty bad, cutbacks rather than Covid I guess since many companies are doing better than this, & your high premium rate charges to call are not fair when my Virgin line is faulty!

  • Lloydyboy1 Lloyd williams (@Lloydyboy1) reported from Barnet, England

    Hi @virginmedia I have home installation today. WiFi isn’t connecting and is asking me to call contact centre but is when I call it is closed. Can you help?

  • LisaWardComms Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • npirvine Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

  • JJT35 john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • toby_goodwin97 Toby-Wan Kenobi (@toby_goodwin97) reported from Kingston upon Thames, England

    @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mileine_ward Mileine Ward (@mileine_ward) reported

    @virginmedia why is the wifi down.

  • kejay2010 Kerry-Ann McCarthy (@kejay2010) reported

    @virginmedia router has been restarting itself everyday for the last 2 weeks, constantly, tried going through the app but says there’s no issues which there clearly is 😠

  • martinjbarrett martin barrett (@martinjbarrett) reported

    Hi @virginmedia you sent a letter to say there was an outage in my area tomorrow and offered me a temp modem that was due to arrive today. I work from home so need to be online first thing. Can you help please?

  • tilnoom Sharon Barrett (@tilnoom) reported

    @virginmedia I originally phoned in via the TV fault line but he handled about 5 different issues for me on the one phone call.👍

  • MacLellanIan Ian MacLellan (@MacLellanIan) reported

    @virginmedia outstandingly poor customer service from your Virgin Mobile colleagues. Called to get a SIM activated and I now have two SIMs deactivated.

  • bossksbounty Bossk's Bounty (@bossksbounty) reported

    @virginmedia Do you have a broader problem or not? I see others have the same issue I have. If so, what is the ETA until its fixed?

  • hanhop26 Hannah Coupland (@hanhop26) reported

    @virginmedia TV and WiFi down after being down all last weds due to maintenance now down again! #sortitout

  • dawnduffy dawnduffy (@dawnduffy) reported

    @reedrainer @virginmedia I am UB8 and no service. Nothing on the service status, but the live chat said that there was a faulty main cable and it is due to be fixed by 9am tomorrow. Would be helpful if the service status was updated…

  • dankodalma Dalma (@dankodalma) reported

    @SidMooreManc @virginmedia I have problem as well, I am on Sky

  • B_s_B02 BB (@B_s_B02) reported

    @ruskin147 @virginmedia They are the worst.. been with them for a month and reported poor speeds first week.. still nothing has changed and still chasing