Virgin Media Outage Report in Windsor, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windsor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windsor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Windsor, England
The most recent Virgin Media outage reports came from the following cities: London, Ruislip, Watford, Feltham, Hanwell, Bracknell, Woking, Isleworth, Uxbridge, Chertsey, Walton-on-Thames, Hounslow, Bushey, Northolt and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windsor, England
Latest outage, problems and issue reports in Windsor and nearby locations:
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Gwyn Evans
(@GwynforLaw) reported
from
Harrow Weald, England
@virginmedia please tell me why I shouldn't cancel my (rolling) contract with you? Area-wide (Area 21) intermittent outage interrupted my conference and then court cross-examination today more than once. *Warning to lawyers*. Mercifully I was able to get to @TanfieldLaw by 2pm
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Welby McRoberts
(@welbymcroberts) reported
from
Hillingdon, England
@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Vivek Srivastava
(@Vveksrivastava) reported
from
Watford, England
@virginmedia Can u not have some1 in the right team look in2 it or virgin works in silo’d team who can only say “thats not something I can do”? The exp has been exactly that as when you dial in customer service & pass through security as they transfer you to pre-install there is no handover
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy George😜
(@xoagg03) reported
@virginmedia I’m unable to cancel my plan over the phone or via webchat due to my mother having all the details as she forcefully set up the account in my name any help ?
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Abigail Flint
(@AbiMFlint) reported
@virginmedia installed the hub 5 before Christmas. Since then everything connects apart from 2 Samsung galaxy Tab A's which more often not had a download speed of below 9. Can you help?
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John Williams
(@j_will321) reported
@virginmedia Yes, there is a minor TV issue being addressed today (catch up) but no broadband issues in terms of signal coming into the house.
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Hefin Morris
(@HefinMorris) reported
@virginmedia very disappointed pointless guaranteed minimum statement speeds not achieved consistently even when connected through Ethernet, virgin media refuses to acknowledge a problem, reverting to internal equipment, same issue today but been on hold for over 1 hour…
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John17
(@Yonzinho06) reported
@virginmedia so my virgin media has been so bad this last 18 months, often lose connection most days last week was down for a day and a half whilst I was supposed to be working from home and no compensation offered! And to top it off they are putting the prices up by £4! Jokers!
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#Tristhecat2021
(@Tris32175192) reported
Dear @virginmedia please could you provide a phone number for someone at head office to me .I'm a very unhappy 27 years customer of yours @richardbranson
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Hefin Morris
(@HefinMorris) reported
@virginmedia after being on hold for 1hour and 7min to be cut off is unacceptable. Is there anyone working at virgin media? no customer service is non existent at this company… happy to take your money, not interest in dealing with issues with their own services…
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Salim Mussa
(@slimz33) reported
It’s been an issue with trying to get virgin services in our area. Had engineers out and promises were made and dates set. Dates cancelled kept/being moved and eventually just forgotten about having spent so much time getting things in motion to bring virgin media to our area
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Lee Whitwell
(@lee_whitwell) reported
@SaleemSR63 @virginmedia I was with Virgin for years. The service during lockdown was diabolical. Internet always off on a daily basis. Couldn't speak to anyone and webchat wouldn't work..I got shot and went to sky. Best thing I ever done
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Lizzie Knights
(@lizadelic) reported
@virginmedia LG tv no longer connects to Wifi - showing in the network list on the tv but unable to connect. When I try connecting the TV via Personal Hotspot using my iPhone it connects fine. So it’s the WiFi not the TV. Worked for years perfectly.