Virgin Media Outage Report in Windsor, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Windsor come from postal codes SL4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windsor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windsor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Windsor, England
The most recent Virgin Media outage reports came from the following cities: London, Hampton, Slough, Greenford, Bushey, Wokingham, Shepperton, Hounslow, Walton-on-Thames, Harrow, Hayes, Northolt, Chertsey, Isleworth and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
Wi-fi | |
| Greenford |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windsor, England
Latest outage, problems and issue reports in Windsor and nearby locations:
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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neil sculley
(@NeilSculley) reported
from
Watford, England
@virginmedia help! I can’t access my on line account (this is being looked at) but now have no dial tone on land line and need it sorted urgently but can’t log in to report it. Thanks
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Michaela
(@MickeyMullins11) reported
from
Hillingdon, England
@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
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Chris
(@cjpokemon3) reported
from
Watford, England
@virginmedia been on the web chat for over two hours trying to cancel my account as moving and been cut off again! Is there an email address I can contact?
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Matthew hirst
(@POWfitnessUK) reported
from
Southall, England
VirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.
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OfficalJatman
(@Officaljatman) reported
from
Hillingdon, England
@virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Taylor
(@Charles59825129) reported
@virginmedia I was not told of one. I was sold a contract of WiFi hub cw a 02 sim card. £32 so I was happy. I phoned up to say I don't use or need the sim card so the customer service guy on the phone removed the sim, didn't tell me the monthly bill would be £64. Virgin broke the contract.
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martin
(@M_D_Lawless) reported
@virginmedia sort my internet out! The service that I’m paying for
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Sam -
(@sam__qxy) reported
@virginmedia issue/outage ID: F010478023 is not fixed. You’ve text me to say it is. Now when I use the online checker it says I need to book an appointment for an engineer. Can you re open and fix the issue that is on your end? Thx
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Jenander Sishodia
(@jsishodia) reported
@virginmedia @LutzSchueler @virginmedia am struggling with this intermittent issue since the day I got this connection…today had an engineer visit and was assured it should be stable now but it has become worst than before
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Foredagen
(@Foredagen) reported
@virginmedia @virginhelp Tried both and neither work, yet you've claimed that there's no issue but it's fine, due to your lack of customer support and accountability to the problem being on your end, I've moved to a better ISP
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Matt Budd
(@mattbuddd) reported
@virginmedia according to your site, there is a broadband issue in my area (BR2 9FN) which explains why my internet isn’t working. It said it would be fixed by 615 but it still isn’t working and the site hasn’t been updated. Can you provide me with an update?
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Marc Palmer
(@marcpalmerdev) reported
@womaninblack @virginmedia Oh no 🙁 so you have one of these too and they still won’t / can’t shut it down? I fear they don’t even know what servers it is running on post-acquisition of NTL.
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deasy
(@Deasyyyyyy) reported
@virginmedia It’s on a few channels. I don’t have this problem on the ITV app
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Sharon Payne
(@Payne7Shaz) reported
@virginmedia no wifi all night & recorded message says we hope to fix by 4pm!! Tuesday! 🤬 and this has been on & off last week??
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Quyen Le
(@quyenle_au) reported
@virginmedia I called the number and was told by the agent they couldn’t deal with my issue and said their manager would call me back within 12-24 hours. It’s been two days.