Virgin Media Outage Report in Windsor, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windsor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windsor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Windsor, England
The most recent Virgin Media outage reports came from the following cities: London, Harrow, Watford, Camberley, Chertsey, Hounslow, Slough, Walton-on-Thames, Bushey, Hayes, Bracknell, Feltham, Woking, Isleworth and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Harrow |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windsor, England
Latest outage, problems and issue reports in Windsor and nearby locations:
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mike
(@mikeperrin58) reported
from
Egham, England
Anybody else having problems contacting Virgin Media now they have put their prices up
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Yes and I’m still in a queue waiting for a response. I really don’t understand how this is so difficult. I just want to cancel my contact for a service you’ve lied to me be about being able to supply.
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia any idea how long the broadband is going to be down?
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Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia I reported this over 24 hours ago, after doing your test I have an appointment for Saturday!!!! That’s not a good service, please come back with a better solution
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Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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mike
(@mikeperrin58) reported
from
Egham, England
@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Eastwood
(@JackieEastwood1) reported
@virginmedia #wasteoftime Had an engineer in now have no internet, issues with phone and tv and no one until Monday 10 years of appalling service time to leave now looking at sky!!
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Aliceee🌶🐝
(@alice_wiskvey) reported
I beg @virginmedia rewrites their customer letters. I’ve just had my heart in my arse thinking I owed £816! After going through everything with my bank and phone bill turns out it means minimum time contract has ended so I could upgrade if I wanted to but still have time to pay
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Win
(@WinLPlays) reported
@virginmedia your broadband is down
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Craig Valentine
(@TactiCraig) reported
It's a shame I've got a year left on my @virginmedia contract. This week it's been up and down more than an elevator, this week. Thank God that my @O2 phone has saved the day for work and social life with a hotspot. Ironic that they're now partnered huh...
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Hannah Bristow
(@hannahcbristow) reported
We've had NO INTERNET since 28th September We need rewiring to the network Our repair date was just moved from 19th Nov > 20th Jan @virginmedia continue to take our money, refuse refunds, +wont give us £8 p/d compensation we are legally entitled to It's Disgusting Never use them
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Jacky
(@dogs_ear003) reported
@virginmedia can you check if there is a broadband issue in NG24 2aa. I saw your van outside yesterday but everything seemed fine until i got up this morning. Thanks!
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susygilb
(@susygilb) reported
@virginmedia Any chance of a call back from a Supervisor!!?? Been waiting 9 days now!! Since joining in September had very inadequate service so far…not great for a new customer 😟
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Højbjerg🐐
(@hoile_isiah) reported
**** you, you scamming ***** @virginmedia. Absolute scammers. Predatory bastards.
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Win
(@WinLPlays) reported
@Hussain31099124 @virginmedia It’s down here too. After seeing multiple tweets it looks like the entire system is down uk wide
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Tom
(@xKalachux) reported
@virginmedia @MickyCoates defiantly a problem in the area it's been like it since around 5pm and still having same problem