Virgin Media Outage Report in Blackwater, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Blackwater, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Egham, Reading, Camberley, Godalming, Bracknell, Guildford, Farnborough, Woking, Windsor and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Egham |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackwater, England
Latest outage, problems and issue reports in Blackwater and nearby locations:
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
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Not Alex
(@a_peezy22) reported
from
Windsor, England
Another day, another @virginmedia outage 🙃
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rupert Roker
(@RupertRoker) reported
A new low point from @virginmedia telling me that my router wouldn't be delivered, that the best thing to do was to cancel and rebook, and then hanging up on my whilst I waited on hold to speak to a manager.
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StevieLouise Palmer
(@StevieLouuu) reported
@virginmedia terrible service. Internet has repeatedly cut in and out for a week not, tech repair did absolutely nothing. I have deadlines to reach which I explained to support and they want to try and charge me for an early appointment?! I’m paying close to £60 a month for this
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becky cook
(@becky131985) reported
@virginmedia shocking you would rather lose a customer over £8 Wi-Fi pod! Joke! Rather leave and go with BT! Retention team should be scrapped! Useless
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CH3T5
(@CH3T5) reported
@virginmedia hi - trying to clear my registered devices in the go app but it does not let me when i click replace. Can you help?
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Sharon
(@hydref) reported
@virginmedia Virgin Mobile is down again in West Cumbria. No texts, no phone, no data. Your website's no help & @O2 website has been saying there's a problem with a mast for weeks now.
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NadLique68
(@nadlique68) reported
@virginmedia can you tell me what area nw10 0un falls under for a a online service check please? My sister is the bill payer and she’s abroad without internet and internet is down and I need to check the service online. Thanks
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Yvonne Nobis
(@yvonnenobis) reported
.@virginmedia I pay a substantial amount for internet access. This week in CB22 internet has been non-existent (recorded message 'we are upgrading your service') & fails every 4 to 5 minutes. I should not have to tether to my phone -'on demand' never works. Can I have a refund?
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Tim Rowles
(@TimRowles1) reported
@virginmedia I have a hub 4 and 3 wifi pods and am still very disappointed with my home broadband. The signal from the WiFi pods drops out randomly and is not reliable. I can't be bothered to wait 45 mins on hold to contact customer service. And my charges have doubled!
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WendyWoo
(@WendyW0o) reported
@virginmedia My problem is it took her an hour yesterday to get through to a human being and then she was hung up on after a complicated system. It shouldn’t be so difficult for your customers to get information!
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Brexit jamie
(@BrexitJamie) reported
Referred my friend to @virginmedia 3 months ago and still waiting for my £50.00 cash back wtf is going on