Virgin Media Outage Report in Aldershot, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Aldershot come from postal codes GU11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aldershot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aldershot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Aldershot, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Aldershot, Chertsey, Guildford, Farnborough, Bracknell, Woking, Fleet and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
TV | |
| Aldershot |
||
| Chertsey |
Internet | |
| Camberley |
Internet | |
| Chertsey |
Internet | |
| Chertsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aldershot, England
Latest outage, problems and issue reports in Aldershot and nearby locations:
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia It’s been awful all day
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia The worst Broadband provider 😡 The worst customer service 😡
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia trying to watch a film on Netflix only for my tv to keep flashing up wired LAN cable is disconnected then wired network is connected what is going on I pay for virgin and Netflix and getting fed up
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia sort your WiFi out it’s crap on off all day
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura
(@tillibird) reported
@virginmedia staying in a Premier Inn with supposedly great virgin wifi. Beg to differ! Paid for ultimate and 3 devices. Nope. 1 device barely working and other 2 refusing to even recognise wifi is an actual thing. Poor.
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Cam
(@camilleESLU) reported
@virginmedia worst customer service I’ve ever seen. I have spent the past 2h trying to cancel my broadband package and have been put on hold multiple times before being hang up on. When i finally reached someone who told me they deactivated my account but had to pay £133
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Michael Brown
(@mgb_dubai) reported
@virginmedia yet another day without WiFi and am currently on hold on the phone again - more than 45 minutes now waiting for service. And my subscription has significantly increased. It the ongoing service is SO bad. And customers are ignored.
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Null-Bob
(@StandUPforGB) reported
@virginmedia worst customer support in the world.
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Urban Kaos
(@urbankaosgfx) reported
@virginmedia No, the Internet on the router was ok but now its back to Internet(Partial Service (DS only)), only noticed as i've been trying to sort Plex out for remote access, never had any issues until Virgin keeps going off.
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Claire
(@ClaireInCroydon) reported
@virginmedia are you having problems in Croydon? Our broadband has gone - have restarted the router twice but no joy. Service status apparently OK though 🙄
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Null-Bob
(@StandUPforGB) reported
@virginmedia worst customer support in the world
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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That Heaton Mess
(@GavHeaton) reported
@virginmedia Thanks already tried,instead to sum it up, the automated service 'runs checks' can't find anything so says 'thanks for calling,goodbye'. One reason I was persuaded to stay was my WiFi would be sorted and I would get a free booster sent! That was almost a year ago! Still waiting!
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Denzel
(@Denzel282828) reported
@virginmedia Are you going to actually fix the outage in the WN5 area? It's been about 4 hours