Virgin Media Outage Report in Aldershot, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aldershot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aldershot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Aldershot, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Bracknell, West Byfleet, Camberley, Staines, Farnborough, Woking, Fleet and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Bracknell |
Internet | |
| West Byfleet |
Internet | |
| Bracknell |
Total Blackout | |
| Camberley |
Internet | |
| Guildford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aldershot, England
Latest outage, problems and issue reports in Aldershot and nearby locations:
-
Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
-
Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
-
Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
-
Robin Conway
(@rockyrobin1982) reported
from
Bracknell, England
Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
-
Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
-
Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
-
Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
-
Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
-
Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
-
Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
-
amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
-
Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
-
GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
-
Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
-
Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
-
Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
-
janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
-
Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
-
Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
-
Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
⚡ Sith ⚡
(@SithGamiing) reported
@O2 if I pay my device plan off, would I be free to cancel my contract with zero fees on o2 refresh. I am planning to leave, as a result of the merger between yourselves and Virgin Media.
-
John
(@john5689983881) reported
@virginmedia hi, my voicemail does not work. When people call it rings for a while, then says 'number not valid'. I have contacted support many times and they just turn it off and on again, which doesnt not help. Please help, I'm not happy at all
-
Jason
(@jason7mh) reported
@virginmedia Thanks - I did try that and booked an engineer to come between 12-4pm today…it is now after 5:30pm and…nothing. No engineer, no call, no email, no text. Apart from the inconvenience, it’s just plain rude.
-
Edward Thorpe
(@EdwardThorpe) reported
@virginmedia & whilst I have to wait a few days I have to keep paying for a substandard product. The whole reason I asked for an engineer was because your call centre service & website/forum is inadequate. Your staff’s refusal to send an engineer has inflamed the situation #virginmedia
-
Edward Thorpe
(@EdwardThorpe) reported
@virginmedia That’s all very well but your call centre staff told me the complaints team would call me within 72 hours. So which is it 72 hours or 2 weeks? Sort of issue that gives a brand a bad reputation #virginmedia
-
Simon Denham
(@si_denham) reported
@virginmedia 9 hours later just about sums up the level of your customer service. Shocking.
-
Feral_Williams
(@oyamnaes666) reported
@virginmedia I have a question - How do you cancel a contract without having to spend hours on the phone waiting until someone then conveniently cuts you off whilst ‘transferring you’ to someone else ?
-
John Horan
(@jfhuk) reported
@virginmedia And the award for worst customer service plus that for the most network faults goes to… Yes you guessed it Virgin Media
-
Scott
(@Limes_361) reported
@virginmedia Seriously doubting whether you can actually provide the service. Absolute shambles.
-
Joe knipe
(@Jknipe938) reported
@virginmedia more than 6 weeks our Internet has been keeling over daily at less than 1MB when we pay for 100. Assuming I can stay online long enough the bot fails to help, puts me to a person who then puts me back to the bot! Hoping twitter is monitored by an actual human being?