Virgin Media Outage Report in Aldershot, Hampshire, England
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The latest reports from users having issues in Aldershot come from postal codes GU11 and GU12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aldershot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aldershot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aldershot, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Camberley, Bagshot, Guildford, Chertsey, Aldershot, Farnborough, Bracknell, Fleet, Addlestone, Woking, Ascot and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Camberley |
Internet | |
| Camberley |
Internet | |
| Bagshot |
Wi-fi | |
| Guildford |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aldershot, England
Latest outage, problems and issue reports in Aldershot and nearby locations:
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Thom Gibbons
(@TheBadgerG) reported
from
Farnborough, England
@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Alyson Leitch
(@Geordiesbird) reported
from
Wokingham, England
@virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Hill
(@DavidHi87344943) reported
@jenpaigeharl @virginmedia Threaten to cancel that will get them moving
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Peter Laws
(@revpeterlaws) reported
@sazenrose @virginmedia Crazy. I really feel for the people who aren't expecting scams by default (like I tend to do) so they end up getting tricked. It's horrible and humiliating for them.
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Lara King
(@laraking) reported
@SkyHelpTeam My Sky Talk landline hasn't been able to make or receive calls for days. There's apparently no way to discuss this online so I have to pay per minute to try to get through to your help centre on a non-Sky phone. Wait times are 30+ min. Time to switch to @virginmedia?
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Alex Stork
(@AlexStork7) reported
@virginmedia I’ve followed the text service option. I’m now in another ‘estimated 4 hour queue’. I joined one of these this morning, waited for 5 hours and then got cut off. I’m on the phone again and waiting for the text reply. Very painful and disappointing experience @richardbranson
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Matt
(@MattDodson12) reported
@revpeterlaws @virginmedia I had the exact same thing last week. Repeatedly. At work. I remember telling him it was the worst attempted scam I'd ever heard. His response was word for word the same as the one you got. Maybe it was the same gentleman?
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matty
(@mattybonney) reported
@virginmedia its caused massive inconvenience as I work from home. Twice Ive been left on hold trying to get help and there has been no resolution, it's a waste of my time and my money- the money I'm paying into your company. The service hasn't been good enough, please resolve
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East Coast Steam
(@thecoldgunner) reported
@virginmedia Still not got an update even though I signed up for text messages. Online still says 12pm fix, can we get an update please?
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Joel♎️
(@bromers99) reported
@virginmedia Issue still not resolved as we were supposed to hear back from your complaints team and have heard nothing.
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Woodsy
(@chriswoods84) reported
@virginmedia Still waiting. Put in a complaint on the website now to see if that gets me a response any quicker. Customer service ✅
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AbuTheBaker
(@AbuTheBaker1) reported
@virginmedia I've had awful broadband from virgin media. I'm a new customer only been with them for 2 months and i can't even work from home. I work for the NHS and I can't have proper Teams meetings without constant lag. Can't get through to virgin media on the phone