Virgin Media Outage in Aldershot, Hampshire, England

@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?

By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?

@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

Virgin Media down again today. Getting increasingly tempted by FTTPoD.

@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever

@virginmedia Pitifully poor, would never recommend them to a business

@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone

@virginmedia Came back on Sunday morning, obvs pleased it was fixed but a 14 hour outage this weekend following a 46 hour outage last weekend, service used to be so good but seems to be very unreliable at the moment

got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣

@virginmedia Down again! Your service is a shambles at the moment

@virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it

@virginmedia Came back on late Sunday afternoon - obvs pleased its back on but shouldn’t really have taken 46 hours to fix

@virginmedia I texted that number yesterday at 1840 and never got a reply

@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

The power of @virginmedia strikes again... internet drops out daily now, call them up and they tell you there is a problem and you have the option to listen again or get sms alerts.... no option to speak to someone.... I wonder why

Virgin media has the worst customer service WHY ARE THEY HIRING SO MANY INDIANS WHO DON’T UNDERSTAND ENGLISH PROPERLY

@virginmedia It says the same as always. No area issue. I then book an engineer and wait approx 5 hours for it to update to area problem. It gets fixed for 12 hours and my engineer appt cancelled. Repeat the next day. This is exhausting!

@virginmedia I moved houses, I moved out of the country and I want to cancel my account with you. There is no way to contact you neither online from your website nor by calling you. My problem is that you are denying my request to cancel my account. So what can you do about this?

@virginmedia Thank you, the problem was even when we reported that we were having an issue and having to use our mobiles as hot spots all we were offered as a mobile solution where the 5gbt provided was insufficient. Had I not threatened legal action the engineer visit wouldn't have happened

@virginmedia again down!!! What a horrible service #virginmediadown

@virginmedia I don’t care why/if there are problems in my area...my problem is why haven’t they been resolved in 3 weeks?!? A day or two is understandable, things happen. But three weeks?!? That’s Virgin Media issue...please respond to my formal complaint and ensure everything is fixed.

@virginmedia I haven’t spoken to your tech team because anytime I try to phone I’m either on hold for 30 minutes or cut off after the automated service “runs tests”.

Delighted after 8 weeks of issues Viorel pf @virginmedia resolved our issues which turned out to be a damaged isolater. Would it have been better instead of claiming it was an area issue if Virgin had sent an engineer out at the time, instead of causing us anguish

Utter joke @virginmedia Service constantly ****. Customer service is as much use as chocolate fart. Couldn't organise a piss up in brewery 🤡