Virgin Media Outage Report in Godalming, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Godalming, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Godalming and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Godalming, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Farnborough, Woking, Aldershot, Fleet and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Guildford |
TV | |
| Guildford |
Internet | |
| Farnborough |
Phone | |
| Guildford |
Internet | |
| Farnborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Godalming, England
Latest outage, problems and issue reports in Godalming and nearby locations:
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Callum Penny
(@callum_penny) reported
from
Fleet, England
@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leede3874
(@leede3874) reported
@virginmedia Fix ye flipping Internet 😭😭
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KegMan/Kyle
(@Kegmanplays) reported
@ShogunAsh @virginmedia See if Zen operate in your area mate. I get gigabit for less than the £38 virgin are offering. No loss of service in the 4(?) Or so months of being with them and maintenance is emailed in advance and normally at unsociable hours when people are asleep.
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Thats How Good I Am
(@HobRob4) reported
@virginmedia And spend hours on the phone explaining the situation again? You seem incapable of dealing with customers who have a repeat problem, look up my history and then call me. Customer service my ***
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Bradz
(@OGBradz) reported
@virginmedia when are you going to send an engineer to my address to install a new line?! Tried speaking to 4 representatives who were of no help. I’m paying you money next month and you haven’t even installed a new line to the front of my house
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Chris Hammond
(@ChrisHa64278376) reported
@virginmedia Hi John, the connection to the box outside was done ages ago. With respect, customer service @virginmedia is absolutely appalling. We phone repeatedly and get cut off after holding for close to an hour - your people are not interested in helping. Have you seen customer reviews?
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Itsumi Ya Know (FFXIV 6.1 WOOOOOOO)
(@Itsumi456) reported
@virginmedia My internet goes down as soon as the new cod launches!? Awful timing.
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Ciarán L
(@ciaran_88) reported
@parkie1888 @virginmedia I agree, Try every night to contact them but to no avail, My WiFi is poor, I have the same hub for over 5 years But they don't care as i have nearly another year on our contract, Will you respond here @virginmedia
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PreetiPhull
(@PreetiPhull) reported
@virginmedia No I had to call them. That’s when they said I cancel without charge. I asked if I can ring them back and they wrote this in my customer notes. When I called back they said I can’t cancel and I need to pay. Ridiculous and waste of time
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ZiDave FI
(@Zidave1) reported
@leede3874 @virginmedia I managed to get my Dad's bill down from £164 to £120 by removing Homeworks (never used) and International Calls (never used) so still overpaying but like you say older generations don't like change!
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia hi, whilst on a call with your contact centre earlier today, I was told that the connect app might be useful for finding blind spots, but unfortunately when I go to it, it says it doesn't support my hub. You supplied my hub, so does this mean I'm due an upgrade?