Virgin Media Outage Report in Godalming, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Godalming, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Godalming and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Godalming, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Woking, Camberley, Aldershot, Guildford and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
||
| Woking |
Phone | |
| Camberley |
Wi-fi | |
| Aldershot |
TV | |
| Aldershot |
Total Blackout | |
| Guildford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Godalming, England
Latest outage, problems and issue reports in Godalming and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark_the_man_89) reported
@virginmedia Not being funny. I have tried multiple times every day since you provided me with the customer service number and that text said they can't help. I now want to cancel the policy due to virgins incompetence
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Paula Murray
(@PaulaMu14796554) reported
@virginmedia Yes I eventually got through this morning and spoke to a very helpful representative. Never had a reply to my online ‘chat’ though. I don’t know why it has to be so difficult. It’s not just because of Covid. It’s always been the same trying to contact Virgin.
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kavita
(@kavita38094763) reported
@virginmedia You’re not even a real person. Just an automated standard response. You have given me the same response for a whole day. Has anyone even LOOKED at my issue?
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DONNA REANEY
(@donethmad) reported
@virginmedia Ive also been trying for 2 days now to get help no luck have tried everything,ohone,messages,etc etc absolutely nothing
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LeeTV
(@leetvtech) reported
@DocSquiffy @TTTechnologyuk @virginmedia I get 500 sometimes but on 1000mb package. The issue is the latency outage since November
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Ste Bev
(@stebevan) reported
How do @virginmedia justify upping their prices again ? The broadband has become a joke, can never get through to Customer Services, intermittent service for over a week having to repeatedly turn it off & on again.
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Claire
(@clairewelwyn) reported
Very poor customer service from @virginmedia - line cuts off and can't speak to anyone. I want to close my account as the line is intermittent, and can't speak to anyone. Shocking
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Lawrence
(@Haglar90) reported
@virginmedia can you advise when is best to try to contact customer services by phone, been trying all day but all lines busy. My contract is up in 2 days and don't want to be charged before being able to speak to someone
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Alistair Seyers
(@phatnfunky) reported
@legrandehomme @virginmedia Cheers - I was suspicious from the start but played along as we are experiencing Internet issues and he described them very well but as soon as we went anywhere near handing over control I hung up
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**** Planet 🔞
(@Jizz_Planet) reported
@leetvtech @virginmedia It is just as bad with BT. Playing a game and i get disconnected like the router has a lag switch but its instantly reconnected.