Virgin Media Outage Report in Godalming, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Godalming, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Godalming and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Godalming, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Camberley, Woking, Aldershot and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Camberley |
||
| Woking |
Internet | |
| Camberley |
Phone | |
| Aldershot |
TV | |
| Camberley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Godalming, England
Latest outage, problems and issue reports in Godalming and nearby locations:
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Crew
(@Lillput) reported
@Woodpunk Urgh - that's dreadful. When my partner died I notified Virgin media and they acknowledged my correspondence to him. When I complained, they sent the 'apology for being so insensitive' to him. Customer service in these places totally sucks. Hope you can sort the buggers out
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Adam James Kelly
(@AdamLFCKelly) reported
Wow @virginmedia are by far the worst service provider in the world! Absolute abysmal customer service! #TRASH
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Looby - Temple Spa
(@loobythornfly) reported
@virginmedia oh my god!!! Trying to cancel with you is turning into a nightmare!!!
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JERZY WONS
(@JerzyWons) reported
@m_sabarii @virginmedia I have the same problem! @virginmedia are you serious?
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Robert Collins
(@robcollins85) reported
Update: after an hour on hold to @virginmedia, I spoke to somebody who transferred me to somebody who transferred me to sombody else in Customer Relations. When I said I wanted to make it a formal complaint, they put me on hold and the call disconnected… It’s been 2 hrs now…
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Stuart Stretton
(@caneton81) reported
@virginmedia You have appalling service. This is now day six of trying to get in touch. I transferred to the Whatsapp service you off so I can get on with my day---literally...I've been waiting for 25 hours (!!!) for someone to deal with my enquiry properly.
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🌛 Miss Fly By Night🌛
(@MissFlyByNight) reported
@virginmedia @virginmedia Tried since 18th January 2 talk to u. You've increased my broadband price from £24 to £47! Over 55 WhatsApp messages saying I'm in a queue, this is day 16! I've proof of 19 phone calls trying to speak to someone. All I want is an affordable package or else I cancel.
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Paul
(@ppfk74) reported
@virginmedia @MissFlyByNight Given the well evidenced appalling customer service will Virgin be extending the deadline to cancel for those customers you missold “fixed price” contracts to?
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🌛 Miss Fly By Night🌛
(@MissFlyByNight) reported
@virginmedia @virginmedia Tried since 18th January 2 talk to u. You've increased my broadband price from £24 to £47! Over 55 WhatsApp messages saying I'm in a queue, this is day 16! I've proof of 19 phone calls trying to speak to someone. All I want is an affordable package or else I cancel.
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Sergio
(@LiuBan) reported
@virginmedia it is unacceptable that in 2022 you still need to phone to cancel your service and doing it through the website is not an option. I've been waiting in this phone call for 50 minutes 😡