Virgin Media Outage Report in East Horsley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Horsley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near East Horsley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Twickenham, Kingston upon Thames, Epsom, Chertsey, Surbiton, Redhill, Mitcham, Ashtead, Guildford, Crawley, Feltham, Leatherhead and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Horsley, England
Latest outage, problems and issue reports in East Horsley and nearby locations:
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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sophie
(@sophieholmes_) reported
from
Horley, England
@virginmedia can you confirm what the issue is with wifi in the RH6 area please?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Digby Badgerous
(@badgerous111) reported
@virginmedia 2/10 How is a fellow customer going to fix your code? I'll give you a point for replying and another for trying your best. So I assume you can still bill me without an account? Will other customers be able to sort my payments or tell me info like invoice details?
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Zablahblahblah
(@zablahblahblah) reported
@virginmedia Hi got a solid red light on a hub3. Google search says its an overheating problem. Please advise.
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🍄
(@laurenssssss) reported
Love paying virgin media 50 pounds per month for my wifi to be slow 🥰
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Imran
(@veridion) reported
@virginmedia Says there is an issue with your modem and tells me to reboot it? Tried that, works for a while am fed then breaks again. Been intermittent for two days now
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Chris Doogan
(@chriisdoogan) reported
@virginmedia really handy this Internet not working and trying to troubleshoot, when it’s resorts to saying “call you”. Im trying to do my research on prince Andrew here!
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Scott Kensett-Hopkins 🇺🇦 🏳️🌈🇺🇦 He/Him
(@twoboyz) reported
@virginmedia Already done that that's how I got complaint reference number C-120522234 it was a futile experience and why I will NEVER actively encourage anyone to do business with such charlatans.
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Tadpole of truth
(@Evil_Scot) reported
@Scottish_Outlaw @Ben_Aaronovitch @virginmedia Yep. I have set up a PiHole to do DNS and DHCP. Their wire is good. Their compute behind the scenes not so. But at least you can speak to someone. Had a PAYG as a network trial, better than Voda-VM wanted to go contract. online chat to set up a new SIM.
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Alison McKeon
(@AlisonMcKeon2) reported
Anyone else tv and internet down in Dublin 14, gone last 2 hours. Cannot get through to @VirginMedia_TV @virginmedia, tried reporting on app but saying no problems, useless ☹
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chris king
(@chrislfc87) reported
@virginmedia are the biggest pile of shite compamy going! Thick as **** and then after being on phone for over an hour they hang up because its time to go home!! Cheeky *******!!!
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naz ghodrati
(@bluenaz) reported
@virginmedia hi there .Can I use Virgin WhatsApp for cancellations? Is there a mobile text service for cancellations call backs? It is impossible to get through the phones 😩