Virgin Media Outage Report in East Horsley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Horsley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near East Horsley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Surbiton, Walton-on-Thames, Kingston upon Thames, Woking, Epsom, Crawley, Twickenham, Sutton, Guildford, Feltham, Redhill, Godalming, Morden and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
TV | |
| London |
TV |
Community Discussion
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Virgin Media Issues Reports Near East Horsley, England
Latest outage, problems and issue reports in East Horsley and nearby locations:
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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June
(@June299858) reported
from
London, England
@virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nidster
(@Nidster13) reported
@virginmedia LU6, you guys found my account just fine when you cut off my service and made me pay £98 no fault of my own.
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Ed Thomson
(@ThomsonEdwint) reported
@virginmedia I have sky sports with my tv package and have access to devices streaming Sky Sports. I have tv package Broadband and phone with Virgin! I have just taken a new contract because of your recent large increase.If you’re technical people won’t put off time to try things it won’t fix
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John Gavigan
(@_johng_) reported
@virginmedia It is appalling customer service that our letter, received by you on the 23rd February signalling our intention to leave tv and broadband services has not been acknowledged in any way.
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Phil Jacks
(@100Phish) reported
@virginmedia my internet is down. How long will it be down for this time?
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Nidster
(@Nidster13) reported
@virginmedia LU6, you guys found my account just fine when you cut off my service and made me pay £98 no fault of my own.
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Anarchist 💣🏴
(@HemmansJoseph) reported
@virginmedia why do i pay so much for wifi if it never works? sort it out.
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H🏴🇪🇺
(@noeasythis) reported
@virginmedia Decided to cancel my contract today after another price hike. Disconnection date 6/4 why have you disconnected me today??
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Nidster
(@Nidster13) reported
@virginmedia LU6, you guys found my account just fine when you cut off my service and made me pay £98 no fault of my own.
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jonswanno
(@johnbooy81) reported
@virginmedia I am supposed to get 1gig Internet, best ive seen is 450mb (using okla speed check) i also was promised 3 WiFi extenders which I never received, can someone from your team please tell me why, also I'm about 7 months into contract so that's alot of reimbursement
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o
(@Estrangedcow) reported
@virginmedia you alway manage to succeed in delivering awful customer service. At least you’re consistent!