Virgin Media Outage Report in East Horsley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Horsley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near East Horsley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Woking, Redhill, Crawley, Mitcham, Guildford, Epsom, Feltham, Twickenham, Surbiton, Kingston upon Thames, Sutton, Godalming and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Horsley, England
Latest outage, problems and issue reports in East Horsley and nearby locations:
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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mike
(@mikeperrin58) reported
from
Egham, England
Anybody else having problems contacting Virgin Media now they have put their prices up
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Stephen Brian Lowe
(@StephenBLowe) reported
from
Kingston upon Thames, England
@virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Alison Carter
(@AllyThornton) reported
from
Kingston upon Thames, England
@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RG89
(@Ricky_Gavin) reported
@virginmedia I have a contract stating 14 month minimum period and am being FORCED to stay for 18 months and being told they won’t do anything,Won’t pass me to management and it must be a typo so you have to stay.. WORST SERVICE EVER CRIMINALS!!
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Ian Callister
(@ian10945) reported
@seanfarrington @CMAgovUK Get OFCOM to look at the pricing strategy of Virgin Media and Sky Sports. VM charge me £20 pm for a land line I do not use. If I cancel it they add £20 onto the other services I get from them. Surely this is abuse of power of a dominant player in the market?
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Rohit
(@Rohit19077) reported
@virginmedia - why is my internet resetting 4-5 times in a day after the outage? It is very annoying.
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Caroline Baird
(@Carolin65490417) reported
@virginmedia Hi there 8 have just called the number that you have provided and it has taken me back to the same stage as before!!!! I have been a customer for 15 years and am so disappointed with the awful customer service you are providing. Can someone please contact me to sort this out
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soren
(@Soren_Stuff) reported
remind me never to work for @virginmedia or @SkyUK (Well, Sky did that anyway, so maybe remind me to work for Sky)
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Ian Barnes 🇺🇦
(@Ianbarnes2001) reported
Been sent a new V6 box from @virginmedia and predictably does not work (error CS1012). Before I go through the ever-horrific experience that is VirginMedia customer service, does anyone have a solution? TIA.
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Mart McClelland
(@MartMcClelland) reported
@virginmedia what is wrong with your TV coverage - all HD channels are poor and distorted. Just returned from holiday and all programmes set to record can’t be watched at all. Service is beyond awful!
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Ninner Hughes
(@ninner_hugetits) reported
Omg virgin media player is shockingly bad
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JJ Barnes 🦋
(@JudieannRose) reported
@virginmedia My mobile has broken. I tried to access my account online through my computer but it says I need to enter a code it's text to my phone to get into the account but I can't use my phone to get the code. I need to find out if I can upgrade early to get a new phone.
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Alex James
(@AlexJames3358) reported
@virginmedia I’m moving abroad so I just need to cancel