Virgin Media Outage Report in East Horsley, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Horsley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near East Horsley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Guildford, Kingston upon Thames, Crawley, Woking, Redhill, Mitcham, Egham, Merton, Leatherhead, Carshalton, West Molesey, Twickenham and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Horsley, England
Latest outage, problems and issue reports in East Horsley and nearby locations:
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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//jakkxbt
(@jakkbtc) reported
@virginmedia That was NOT offered to me, I was told I'd be cut off if I didn't pay the bill today so I said F.U. It won't be paid, the interest won't be paid, your debt collectors won't come to where I live and is they do they'll not hang around too long. Disgusting, and a ****** reply too.
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Danny
(@danjoesphlloyd) reported
@virginmedia It doesn't show up on my account, which is the problem. But an O2 sim card and the basic (free) TV service was supposed to be include. I received the sim card, but no TV
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Steve_G
(@gerags99) reported
Hi @virginmedia can you tell me why, since "essential works" in B62 on 22 Aug I've only had 1 day where I've not had an outage of some sort. Even when I was told there was no prob on the 12th I was messaged that my issue was fixed on the 13th? Need @Ofcom for help on this #lies
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DALL-E
(@FunnyDALL_E) reported
@virginmedia Any update @virginmedia on what has caused this outage and what exact work has to be done? Many thanks
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wascal
(@thewascal) reported
@virginmedia But they literally won’t, that is what I’m trying to tell you - they won’t log a complaint, they say things are investigated to get you off the line and then log nothing. I can’t raise to ombudsman until a complaint has been logged for 8 weeks. But you won’t log a complaint!
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Helen Jones : Double Helix Translations
(@DoubleHelixTra1) reported
@virginmedia I've already tried that but I just get a message that you're unable to test the connection 🙁 I'm just on the chat now so hopefully they can help 🤞
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ksid🌸
(@KaitlinSiddiq_) reported
@virginmedia Because they are literally trying to ruin my entire life, they keep passing me about and I know you can’t help but I need somewhere to navigate my frustration!
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//jakkxbt
(@jakkbtc) reported
@virginmedia If you keep on like that your business won't last much longer. You've lost a customer to @BT and I'll make sure there's more that join me in leaving you and your debt to try, TRY, and collect anything. Your customer service is disgusting, Indian based s**theads who can barely...
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TW!?K
(@imcxllumbtw) reported
Can someone @virginmedia tell me why the WiFi will go down for hours every single day?
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Kat.Miskelly
(@KatMButton) reported
@virginmedia I would just like to talk to a person. We have issues and we are considering leaving. The only number for existing customers is automated.