Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, Hounslow, Paddington, City of London, Southall, Newham, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames, Ealing, Richmond and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| Croydon |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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James Butcher
(@JambyButch) reported
from
Wandsworth, England
@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny Kettings
(@kenket1) reported
@virginmedia After 4 calls to VM and an email to your executive team, if they can't solve it then what hope have I got. All I'm asking is an update. Something VM don't seem to be able to provide. What kind of service are you providing?
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Lee Stewart
(@ls_1983) reported
@virginmedia No nothing there. It’s an intermittent issue. Luckily 5 hours later it’s not happening but it’s the same bullshit all the time!
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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Cypherite
(@cypherite) reported
@virginmedia Really not sure why an agent applying a discount to my bill has resulted in the price going up by over £12. I’d appreciate help to fix it though?
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Mark Bennett
(@TallMarkB) reported
@virginmedia “As soon as possible” ... this has been going on for 2months affecting many in our street. The website states no issue and if we are patient enough to wait for an hour to call you, a level 4 issue has been found but this was supposed to be fixed by 25/2 ... we are still waiting.
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Gallery Antiques, Vintage and Collectables
(@galleryantiques) reported
@virginmedia Yes it was from you, as it came from the same number that sends me texts when my allowance is refreshed. I don't get a discount. I just pay a monthly bill (out of contract since Sep 2020). The tariff is all I pay for since then. The £7 discount is showing when I login to my 1/2
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lioness
(@See55345854) reported
@virginmedia @virginmedia yes, the fact that this is our 3rd complaint and you dont help. Working from home where internet is required... lost a days of work! You need to stop treating customers horribley. Release us from a contract!.@virginmedia
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Anya Kinsella (Anya Fay)
(@Mentalmelodic) reported
from
Rugby, England
@virginmedia That's never been offered to us when we've called. We've spent £60+ buying 2 boosters of our own, whilst telephone operators have assured us that our current router and plan should be enough to cover.
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Kieran
(@The_Irishkieran) reported
The clubs/FAI will lie down and accept this bullshit, as usual. Clearing up the costs around the WatchLOI service should be a priority for clubs (how much did RTE spend ?) Hopefully the FAI can convince Virgin Media to do a highlights show. They might care and do a better job.
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Alex
(@AlexSings94) reported
@JW09019313 @virginmedia They're shocking and I wish my partner hadn't just signed a renewal contract, 3rd time in 9 months for me. Internet has been down for 2 hours now but hey, they'll still charge the full amount when it comes to bills though.