Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, London, Greater London, Poplar, City of Westminster, Croydon, Southall, Paddington, Carshalton, Southwark, Mitcham, Newham, Ealing, City of London and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Greater London |
Internet | |
| London |
Internet | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
If you have virginmedia email, it’s quite likely that if you no longer use them as a sp, they will deactivate your email without any warning. I’ve not been a virginmedia customer for years and can’t recall ever receiving a notice of deactivation #virginmedia Thanks for the upset
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March
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annwyllie
(@annwyllie) reported
from
Richmond, England
@JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service
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Ugh
(@Tyrunthecreator) reported
from
Merton, England
@BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.
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Jon Vanstone
(@Jon_Vanstone) reported
from
Lambeth, England
Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke
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Siobhan Benita #BetterWithBenita🔶
(@SiobhanBenita) reported
from
Kingston upon Thames, England
@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
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Tony Dolce
(@TonyD9999) reported
from
Kingston upon Thames, England
Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice
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Chris Straker
(@chrisTstraker) reported
from
Wandsworth, England
@virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP
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Catherine Hodgson
(@Cath_Hodgson) reported
from
Kingston upon Thames, England
@virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund
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Jodi Rilot
(@jodirilot) reported
from
Richmond, England
@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@virginmedia And what about all the other orii problems over the last 2 years!!! Crap
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
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Çağdaş Akcoş 🧟♂️
(@soktumbey) reported
from
Wandsworth, England
Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌟Tammi🌟
(@BuckyStilinski) reported
@virginmedia They said engineers are trying to fix an issue in the area, but its been a week now. I've had no Internet at all at times and I would like an eta on when I will get Internet. As I said its affecting working from home and is costing jobs!
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Beth Heddle
(@BethHeddle) reported
@MoneySuperHelp purchased a virgin media deal in may. Waited the 90 days for the gift card. Never came. Emailed and two months later still getting the ‘we have escalated this and will provide an update soon’ - um? What a tragic customer experience
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jesse van der mescht
(@JesseMescht) reported
@virginmedia @virginmedia you people should shut down you are useless! I have now been told they will call me back in 30 minutes, I must rest assured they will call me as scheduled. But I have still not had a call from my first scheduled appointment??????
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Suzanne
(@SooZCreamcheese) reported
@virginmedia Wired is working now. Just wifi problems.
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Suzanne
(@SooZCreamcheese) reported
@virginmedia “Intermittent signal issue in your area” message now. I wasn’t getting that earlier. Nor all the other recent times when I have had problems. So frustrating!
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Sp (sheetal)
(@ResaleRightsBiz) reported
@virginmedia I have a security warning on my phone for my wifi what does this even mean! Your service is truly appalling
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phil@nelkin.com
(@philnelkin) reported
@virginmedia Thank you. You are the first source to let us know what's happening. The support team, website, 150 message and APP all give conflicting news. So, it would be amazing if this happens to txt and email customers which would be proactive. All we want is information. Faults happen.
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troλλ
(@trollcatie) reported
@virginmedia 3rd day in a row SW19 has connectivity issues to the internet starting from 10:30 and 4th time in a week. Really disrupting working from home.
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jesse van der mescht
(@JesseMescht) reported
@virginmedia Update - Manager has got a solution she could execute, sales team was closed after 8pm and scheduled a call for this morning at 9am. Currently 10:24am and still no word. Back on the line with Virgin and they again have no idea how to get this sorted!
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jamesburtt
(@JamesBurtt) reported
@virginmedia The smallest part of the issue is the connection the biggest challenge is the awful service. How do I put in an official complaint to Ofcom? Please DM on this as I am furious and serious about taking it further