Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes KT4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 04/01/2026 07:20

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Newham, City of London, Croydon, Hammersmith, Hayes, Tower Hamlets, City of Westminster, Poplar, Redhill, Leatherhead, Southall, Hounslow and Bromley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon TV
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomNewham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    @xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.

  • OptimiseOrDie Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • burgcolin Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • richardjportman Richard Portman (@richardjportman) reported from Eltham, England

    Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.

  • Heather_Skipsey HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia We are still waiting for the customer service call that was coming at 8am.

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • nlpedwards Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.

  • daveyneilmurphy Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • maffff Matheus na Casa (@maffff) reported from Lambeth, England

    @ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aal916965 aal916965 (@aal916965) reported

    @Ofcom how do I file a complaint about @virginmedia for lying to me? I filed complaint on 23 Dec to #Virginmedia. They offered to refund £64 immediately to close complaint. They closed complaint but never refunded me. Today they told me they won't refund me. I have evidence #liar

  • PorkyMukester Porky Mukester (@PorkyMukester) reported

    @virginmedia @TheBHF @O2 Can they be used on our broken broadband? Third day of outages.

  • Parleyyyyyy Josh (@Parleyyyyyy) reported

    @virginmedia Same thing again, it’s like the app is just re starting every time I load it up & click on login as virgin media customer

  • EroldLashley Erold Lashley (@EroldLashley) reported

    @virginmedia you really need to sort out your customer service got to be the worst.

  • RF34303722 RF (@RF34303722) reported

    @F10NA_2017 @virginmedia The Virgin Media web page says "Sorry, we can't run a test on your services right now" ! That was helpful! However having phoned the automate Virgin service and the Virgin helpline they acknowledge there is a network outage

  • RF34303722 RF (@RF34303722) reported

    @virginmedia Alas I have no confidence that it will be fixed soon. Virgin seem to be good a rinsing their customers and not offering compensation - less so at notifying, fixing and preventing network issues

  • JasonAr96421510 Jason Arthur (@JasonAr96421510) reported

    @virginmedia Not gonna happen. Cust service is a joke. I’ll just continue to share my experience with others on social media and feedback to Lutz Schuler as I’m now in contact with his office

  • johndeeps2 johndeeps (@johndeeps2) reported

    @virginmedia I have been invited to comment on this twitter thing. In trying to cancel my broadband account I have found the website contact page does not work. Ringing the 0345 number get throughnbut then you are advised to use SMS because it will be a quicker process.

  • AGB_92 AB (@AGB_92) reported

    @virginmedia why is it so difficult getting an issue with your company fixed. Two calls I made to you last night to be told ‘it’s a problem in my area’ when I know for a fact my routers broken… how do I get a new one sent?

  • kooksboo Julie Whelan (@kooksboo) reported

    @virginmedia Txt not talk! And they apparently can’t reduce my £111 bill any lower so I have to cancel TV even though my partners package is lower! Will sign up to Sky