Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/23/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of London, Epsom, Wandsworth, Hammersmith, Southwark, Feltham, City of Westminster, Paddington, Barnes, Poplar, Ealing, Hounslow and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomCity of London Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • dougmorton Doug (@dougmorton) reported from Ealing, England

    Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It keeps going down on all devices now.

  • wilderfulford Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • yiddo71 Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

  • Timothy_Hughes Tim Hughes 提姆·休斯 (@Timothy_Hughes) reported from Richmond, England

    @virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.

  • onemistert Mr T (@onemistert) reported from Camberwell, England

    @virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia Indeed that is the problem

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nadeem74159629 Nadeem (@Nadeem74159629) reported

    @demonbaz666 @virginmedia Use super 4g Internet better than media crap

  • scottymeuk Scott Robertson (@scottymeuk) reported

    @glenwheeler @virginmedia Surely it’s time to cancel and move to something else?

  • EarperBex Bex™️ 🌈 🐔🔞 #BringWynonnaHome (@EarperBex) reported

    @virginmedia It says no known issues online, but when I called earlier the person over the phone said my area’s connection is down.

  • Firetaxi David Hamilton (@Firetaxi) reported

    @virginmedia This is a complete and utter joke no WiFi or tv for 2 days. No explanation, no apology and you know what you will just take the money as per normal. Enough is enough!!! Sort this out or we are leaving!!!! Disgraceful service!!!!!!

  • remichi Rembrandt Struyk (@remichi) reported

    @virginmedia without internet in SE10 on the Hub 3. Neighbour on Hub 2 has no problems. Did not touch hub. Did reset and turn on/off already. Please assist.

  • 7243emmab Emma Brice (@7243emmab) reported

    @virginmedia hi is there anyway I can get an appointment to fix a landline earlier than Wednesday? 2 elderly customers with no phone line which means there emergency pendants won’t work either?

  • doitallpaul69 paul winchester (@doitallpaul69) reported

    @virginmedia …. No internet …. AGAIN ….. what a surprise …. NOT … used to be brilliant and reliable, now its CRAP

  • RobShepherd12 Ginge #3.5% (@RobShepherd12) reported

    @apsaps192304526 @virginmedia Get used to dropouts and excuses not to fix. We've had the same issues for over a year and they still have done nothing.

  • XBAZAER BARRY (@XBAZAER) reported

    @demonbaz666 @Nadeem74159629 @virginmedia Bt internet is still up an running for me. Fingers crossed they don't go down

  • ACDC16738798 ACDC (@ACDC16738798) reported

    @virginmedia it just gets worse virgin internet not working at all now in my house never had such bad internet only signed up in December now have to wait 18 months to cancel 😡