Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Mitcham, Merton, Godstone, Sutton, Fulham, and Richmond.

City	Problem Type	Report Time
Croydon	Wi-fi	13 hours ago
Croydon	Wi-fi	14 hours ago
Croydon	Internet	17 hours ago
Wandsworth	E-mail	22 hours ago
Croydon	TV	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 17 seconds ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  traymca 💙 (@traymca) reported 1 minute ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Adam H-Matthews (@AdamHMatthews) reported 2 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 3 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 11 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Paul Smith (@paulhelpspeople) reported 18 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 30 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Befitat50 (@befitat50) reported 33 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Rana Rahman (@ranaraptor) reported 33 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  R. Aaron (@aaronuart) reported 35 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Chris Shepherd (@shepherd_1972) reported 35 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Befitat50 (@befitat50) reported 36 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 39 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Rana Rahman (@ranaraptor) reported 45 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  traymca 💙 (@traymca) reported 47 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  JamesLee85 (@jameslee_1985) reported 47 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 50 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Mike Fuller (@ninepine) reported 51 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Philip 🦅 (@Phil_Swallow) reported 51 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Staffora (@staffora) reported 58 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mrmutherfukery (@Mrfutherfukery) reported 2 minutes ago

  @virginmedia Hello, My router doesn't seem to working properly I have all the regular things recommended but the wifi is still slow. The router is quite old can I get better one please?

• 
  Haj (@Hajontop) reported 5 minutes ago

  @AlexR6_ @AgmOli_ @virginmedia virgin media for u high speeds and terrible connections mums life. only good for high speed

• 
  CAMPO ☔️ (@Petrelli_22) reported 5 minutes ago

  Can’t wait to leave virgin media now they reminded me my contract is due for renewal they ain’t been down in a minute but still **** yall

• 
  Garry (@paragaz) reported 6 minutes ago from Streetly, England

  @virginmedia hey. I am trying to speak to someone about my account but turns out nobody recognises my account number. Can you PM me to organise calling me please. I've tried the text message service

• 
  Clinton (@clintontayls) reported 11 minutes ago

  @virginmedia guess what another day being disappointed with a partial tv service. I complain using this medium and I get the run around🤬. It’s been ok for 2 years but sky was for 20+ years🤔

• 
  Sarah Thompson (@SuttonRed) reported 11 minutes ago

  .@virginmedia please can you help. Trying to pair a 360 remote with a new TCL SF560 tv but the volume buttons don’t work yet all other functions on the remote do. Any advice would be greatly appreciated. Going slightly mad. Thanks.

• 
  Gareth Lloyd (@El_Lloydie) reported 14 minutes ago

  Well, the customer service from @virginmedia these days is really quite remarkable. And that's not a compliment. Here's a thread... Informed them that I'm moving house, and they get it booked for Friday 3rd April. All good...

• 
  Harry Lester (@harrylester1) reported 23 minutes ago

  @virginmedia in the le3 area. No WiFi now for the last 30+ hours. Awful service speaking to a bot and wanting to charge extra to sort it even though prices are already sky high. Speaking of sky might be time for a change

• 
  simon bennett (@felixeemopener) reported 24 minutes ago

  @virginmedia This is the same service I use every Saturday and bank holiday that tells me there’s an intermittent signal in my area. Rather than send me links like this, how about fixing the issue?

• 
  Deleted (@deleteduser2007) reported 25 minutes ago

  @virginmedia @LutzSchueler Complaint reference: C-2803262841 you have sent me an email on 02/04/2026 saying you attempted to contact me no voicemail or call was made , since then I’ve sent an email 4 times to your executive team to you and resolutions team and still no contact