Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Redhill, Walton-on-Thames, Wandsworth, Dorking, Richmond, Mitcham, Ashtead, Epsom, Kingston upon Thames, Leatherhead, Headley, Beckenham, and Tadworth.

City	Problem Type	Report Time
Croydon	TV	14 hours ago
Croydon	Internet	16 hours ago
Redhill	Internet	24 hours ago
Croydon	Internet	1 day ago
Redhill	Internet	2 days ago
Redhill	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 2 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Justin Moore (@jm1967uk) reported 3 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  J (@not_on_fire) reported 4 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Kerry Vaughan (@Boubs1985) reported 8 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Nada Tharanee (@ntharanee) reported 15 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  John lumb (@Johnlumb67) reported 16 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 16 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Andy Walker (@educationforum) reported 20 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Jane Common (@JaneCommon) reported 23 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Ranjan Mallya (@RanjanMallya) reported 27 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Philip 🦅 (@Phil_Swallow) reported 32 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Joana (@JoanaLoGomes) reported 33 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  William (@willbassoumba) reported 36 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  simone clark (@iglu_sim) reported 40 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 48 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Befitat50 (@befitat50) reported 48 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  Charbster (@charbster) reported 49 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Rana Rahman (@ranaraptor) reported 49 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  R. Aaron (@aaronuart) reported 52 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  R. Aaron (@aaronuart) reported 59 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  megb (@Gbarch1) reported 4 minutes ago

  @Ofcom @virginmedia virgin media has been totally down since 28th May at 10pm. Many people in my area are affected. The potential fix date has been moved forward several times. The latest is 1st June at 12. They haven't given any explanation and their Whatsapp is suspended. Help!

• 
  RPD Pacer (@rpd_pacer) reported 6 minutes ago

  @Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄

• 
  Simon (@cleggy1966) reported 8 minutes ago

  @virginmedia Yes. Because there was still an outage in the area, you cancelled the appointments. My issue was separate to the outage, but apparently you just cancel any appointments when there is an outage, irrespective of whether the issue relates to it or not. Madness.

• 
  Kevin McGinley (@kevmcgin1888) reported 9 minutes ago

  @virginmedia broadband has just went down and its impossible to get speaking to someone on the phone. Live chat directed me to WhatsApp and still nothing

• 
  Andy W (@AndrewW12290183) reported 10 minutes ago

  @virginmedia Well after 30 years that's me left VM. I would advise anyone to check their contracts to make sure you are not getting charged for a package you never signed up for(Like me) Forget complaining and watch out for the trick of you having to apply for a returns package

• 
  UAVHive (@UAVHive) reported 10 minutes ago

  @OliverGMcManus @virginmedia I'm not in the least bit surprised, they have the worst customer service in telecoms.

• 
  LegendlKiller2k ™⚪ (@legendkiller2k8) reported 12 minutes ago

  @HarryZiman @OliverGMcManus @virginmedia Virgin Media use their own network.

• 
  Ollie McManus (@OliverGMcManus) reported 13 minutes ago

  @virginmedia I have raised a complaint and they haven't addressed it for me.

• 
  Steve Hilditch (@SteveHilditch) reported 14 minutes ago

  Well done virginmedia. ‘Intermittent signal in your area’ during the penalty shoot out of the champions league final. Missed most of it. Not impressed.

• 
  Dil A (@superluvdub) reported 17 minutes ago

  @virginmedia We pay way too much for a really bad service. Super frustrating . @virginmedia