Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Croydon, Wandsworth, Mitcham, Richmond, Leatherhead, Beckenham, Walton-on-Thames, Ashtead, Tadworth, Kingston upon Thames, Caterham, Merton, Godstone, and Sutton.

City	Problem Type	Report Time
Redhill	Wi-fi	7 hours ago
Croydon	Internet	2 days ago
Wandsworth	TV	2 days ago
Croydon	Wi-fi	3 days ago
Croydon	Total Blackout	3 days ago
Mitcham	TV	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 2 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Deano (@Deano1969) reported 9 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Philip 🦅 (@Phil_Swallow) reported 25 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Jeff Brown (@fadermonkeyking) reported 26 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Befitat50 (@befitat50) reported 32 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 32 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  traymca 💙 (@traymca) reported 35 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Jenny (@jennymelmo) reported 37 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  J (@not_on_fire) reported 39 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Trevor Graham (@MrTG_Tweets) reported 40 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Nada Tharanee (@ntharanee) reported 40 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 41 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  R. Aaron (@aaronuart) reported 42 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 43 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 49 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Jack Robinson (@JackEORobinson) reported 50 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Rana Rahman (@ranaraptor) reported 50 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Ranjan Mallya (@RanjanMallya) reported 50 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 54 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Farrugia 🇬🇧🇲🇹🇪🇺 (@JoeFarrugia) reported 6 minutes ago

  @MaxiedotVox @virginmedia Same here! Terrible Wifi, can hardly get any work done. I liked Virgin for its speed but now the services terrible. In New Malden (Greater London).

• 
  Seno (@SenosLIVE) reported 13 minutes ago

  @virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers

• 
  Simply Norwegian (@simplynorwegian) reported 14 minutes ago

  @virginmedia I need some help resolving an unauthorised account creation, outstanding unlawful charges and failure to resolve despite numerous calls and written correspondence dating back to October 2025. What number can I call to speak to someone with authority to end this??

• 
  Cristoir Toibin (@christobinsings) reported 14 minutes ago

  @virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.

• 
  Bish Limbu (@bish_limbu) reported 15 minutes ago

  Thank you Virgin Media for upgrading my hub … for spotting issues with my old one unilaterally, and doing all for free!

• 
  entrustTMF (@entrustTMF) reported 20 minutes ago

  Day EIGHT of my complete broadband outage with @virginmedia 😡 However there IS hope. Today an engineer from them is supposed to be arriving-so trying to be positive What a complete nightmare of an experience this has been, so I'm REALLY hoping this will be the turning point🤞

• 
  LovelifeLoveLowe (@debbsno1) reported 21 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  s★🇵🇸🇵🇸 (@cosmicflame56) reported 21 minutes ago

  virgin media is genuinely so ******* **** it’s always losing its service im cancelling this **** membership **** the ceo for making such a **** wifi source dumb toad

• 
  Stevenboh (@Stevenbohttv) reported 22 minutes ago

  Virgin media are down yet again Getting sick of it now @virginmedia

• 
  SJL (@lambypies) reported 25 minutes ago

  @tom550993 Haggled Virginmedia down to £50 a month for decent broadband, one set top box for live TV and the middle TV package. Now TV and Netflix still trials less than £75. If I could get a decent reception with an aerial I would ditch the box too.