Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/04/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, London, City of London, Southwark, Paddington, Tower Hamlets, Greater London, Poplar, Southall, Carshalton, Mitcham, Newham, Ealing and Coulsdon.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Internet
United KingdomCity of London E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • onemistert Mr T (@onemistert) reported from Camberwell, England

    @virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It keeps going down on all devices now.

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia Indeed that is the problem

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • BethanyWant Bethany want (@BethanyWant) reported from Bromley, England

    @virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • agrayphoto Adam Gray (@agrayphoto) reported from Croydon, England

    The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid

  • Timothy_Hughes Tim Hughes 提姆·休斯 (@Timothy_Hughes) reported from Richmond, England

    @virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • dougmorton Doug (@dougmorton) reported from Ealing, England

    Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.

  • rosecherished Rose Cooney (@rosecherished) reported from Bromley, England

    @NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday

  • wilderfulford Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • yiddo71 Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • eltee1960 LT1960 (@eltee1960) reported

    @virginmedia Will do, a bit miffed as a twenty year customer having to pay for it too.

  • susantidadk Susan Kempster (@susantidadk) reported

    @virginmedia on the phone now. the resolution from your complaints team was - "you committed to stay in the property" - Resolution "an Apology" At least the person I spoke to now was kinder ... let's see what happens

  • susantidadk Susan Kempster (@susantidadk) reported

    @virginmedia @vmbusiness my house burnt down but you're still going to charge me 15 months of internet I can't use. Thanks for being so understanding. @DonaldHutera pls rtw

  • eltee1960 LT1960 (@eltee1960) reported

    @virginmedia Well I spoke to someone in India, I’m being sent a wifi extender. As a VM customer for more than 20 years, also a bit miffed at having to pay extra on top of this. Let’s see how it goes. I’ve switched the hub on and off, no real change.

  • Truthseeker_925 Truth seeker (@Truthseeker_925) reported

    @virginmedia I have old age mother plus work from home, my work depends on internet. Virgin engineer said that I should get hub replace, despit my request no hub is sent. Please help

  • dhillsalbion damien hills (@dhillsalbion) reported

    @virginmedia We keep losing WiFi and TV signal and when the WiFi is working it's buffering and lagging even on the most basic things

  • Courtney_Barts Courtney Maddison (@Courtney_Barts) reported

    @virginmedia my WiFi has been down all morning. Not ideal as we are working from home. Can you please assist with this?

  • susantidadk Susan Kempster (@susantidadk) reported

    @virginmedia my house burnt down but you're still going to make me pay 15 months of internet I can't use. nice.

  • traceysb tracey brown (@traceysb) reported

    @virginmedia The £99 is for the hub to be relocated so we can actually recieve WiFi & the other is to end the contract . I called within time but was told I needed to be called back,never was and now I'm conveniently locked into a contract

  • Vitler1977 Victoria Braybrooke (@Vitler1977) reported

    @virginmedia Ongoing complaint, over 6months. Broadband is useless, constantly being lied to about ‘we’ve tried to call you’ never any access to a manager, no resolution. Terrible, terrible service