Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Newham, Southall, City of London, Paddington, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames, Croydon, Ealing, Richmond, Redhill and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Newham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Paul Harper
(@HonorarySpock) reported
from
Croydon, England
@virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Wen Wong
(@WensterWenz) reported
from
Bromley, England
@BryanLeith1 @virginmedia Think it was down, mine is back up now
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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🔴📖⚪️
(@ReedGooner) reported
from
Croydon, England
@virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HarbyVG
(@HarbyVG) reported
My favourite bit about Siege now is when I get reported for an innocent 1 round disconnect because my ISP (@virginmedia) are awful and I go from esteemed to respectable. I have a 4/5 chance of reporting the people that reported me for griefing. In short, this system needs fixing
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David Harrison 🎷🎸
(@dalstondavid) reported
@PhotoSonny @virginmedia No okay here E8—if you have the virginmedia app you can check for known issues... but you probs knew that
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Chris 🇺🇦
(@kitto_13) reported
@virginmedia I've got the Stream box...remote has stopped working, the Virgin remote app doesn't work, and it seems to be pot luck as to whether the remote on the catch up app works...tried to order a new physical remote and it said I can't as stock is low?!
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Lynne-marie C
(@Wok7277) reported
@virginmedia I will know more after a call today. I think you need to not use Yodel as a courier. A big part of the issue is that they failed to deliver numerous times and have now 'lost' my equipment.
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Zoë💋
(@zoe_230196) reported
@virginmedia Shouldn’t have to keep checking a link. This is a constant problem virgin media should sort. Loads are paying for a service where they have to use their mobile data. Can’t wait til my contract is up. Shane it’s in 17 months 🥴
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(legacy fan)
(@JLG_2013) reported
@virginmedia morning! You have been installing network in my street recently, but I can't sign up for your broadband online anyway for you go check a live date,
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Redmond Gurney
(@RedmondGurney) reported
Virgin media why does my internet go out every night sort this ******* **** out
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@EpicKitty@landofkittens.social
(@EpicnessTwo) reported
@medgley2012 @virginmedia Yeah, it's a routing issue. Cloudflare have opened an internal ticket and are looking into it
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Alan Collins Rosell 🔶️🎗🏳️🌈
(@alancollinspdb) reported
I'm pleased to see so many people reading my latest blog. I, on the other hand, have been unable to access any of my websites because of an issue somewhere between @virginmedia and @unltdwebhosting 🙃
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Baisden 📸🎥
(@Stefan_baisden) reported
@virginmedia @vmbusinesshelp Both yourselves and @vmbusinesshelp keep sending me to Dm to avoid the issue. You have been filtering money from me each month without actually giving me any service to my company. No data & have been delaying and Charing me a bill for the last four months. #poorcustomerservice