Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/13/2026 07:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ashtead, Southwark, Hammersmith, London, Wandsworth, Kingston upon Thames, Croydon, Hayes, Hounslow, Ealing, Tower Hamlets, Paddington, Bromley, City of Westminster and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomAshtead Internet
United KingdomSouthwark Wi-fi
United KingdomHammersmith Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    @virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband

  • Chevrongreens73 Edward Norman (@Chevrongreens73) reported from Brentford, England

    @virginmedia down in Willesden?

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.

  • jeanrauwers Jean Rauwers (@jeanrauwers) reported from London, England

    @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...

  • kentsoc david (@kentsoc) reported from Bromley, England

    @virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    @Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.

  • dickerboy Martin (@dickerboy) reported from Merton, England

    My @virginmedia service is completely down again. Shambolic.

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!

  • Chevrongreens73 Edward Norman (@Chevrongreens73) reported from Brentford, England

    @virginmedia Down again. Is it Nw10 area or me?

  • agustin Agustin Pesciallo #WearAMask (@agustin) reported from Camberwell, England

    @virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.

  • STRAYPHOTON DAVID WOODHOUSE (@STRAYPHOTON) reported from Richmond, England

    @tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?

  • kentsoc david (@kentsoc) reported from Bromley, England

    @virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service

  • STRAYPHOTON DAVID WOODHOUSE (@STRAYPHOTON) reported from Richmond, England

    @tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.

  • anands_ Anand Baria (@anands_) reported from Brentford, England

    @virginmedia The service resumed after about and hour. Thanks

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Ealing, England

    @Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.

  • dwoodhouse1 Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England

    @virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Connor60974704 Bread (@Connor60974704) reported

    @virginmedia bro fix yo **** like damn i love it when my internet drops out for no reason

  • smj1967 stephen johnston (@smj1967) reported

    @virginmedia Alas still no internet. No visit from the engineers. So that's 4 times they've failed to appear. Customer Services where unable to give us a reason for this but, funnily enough, where able to tell us we couldn't cancel our contract without paying £160. I wonder wi OFCOM agree?

  • jason4675 Jason🇮🇪 (@jason4675) reported

    Iv never seen a company so bad at streaming a live event on TV. Virgin media are a joke with his bellator event

  • NewstalkFM NewstalkFM (@NewstalkFM) reported

    On this week's Tech Talk with @JessKellyNT: Paul Higgins of Virgin Media about upgrading their network to fibre. Rory Scott, CEO of DropChef explains how the service works and Raluca Saceanu previews next year's Zero Day Con. With thanks to @onesonicaudio

  • yovaylo vaylo (@yovaylo) reported

    Virgin media is so **** I cba

  • smj1967 stephen johnston (@smj1967) reported

    @virginmedia to resolve my issue. Why? Is it policy? Virgin are a massive company, but customer care seems to be pretty low on their agenda.

  • FletchTheTrader Marc Fletcher (Fletch) (@FletchTheTrader) reported

    @Chris72599809 @virginmedia Moving country, router in the bin. Good luck finding me Virgin. Annoying thing is I loved the service and had no issue, tried to do the right thing but cretin on the phone wouldn’t have it….. oh and that’s after they cut me off several times. Useless service from them

  • SteveMacLFC Steve🇮🇪 (@SteveMacLFC) reported

    @virginmedia I tried, is that a British number, I'll need a prefix if it is. Said the number I dialled is not in service

  • H0raceWimp Iain Montgomery (@H0raceWimp) reported from Glasgow, Scotland

    @O2 I have just investigated your Volt benefits. According to your site, I'm not eligible because @virginmedia isn't available at my address. I'm sending this on their WiFi, having been a customer with them and predecessor companies for about 20 years.

  • DylanGauci03 Dylan (@DylanGauci03) reported

    @Branzoh_ @virginmedia @BT Bt are just as bad; my wifis been down for 1/2 the day