Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Southall, Hayes, Croydon, City of London, Southwark, Richmond, Kingston upon Thames and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hounslow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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tim
(@t1m1964) reported
from
Camberwell, England
@chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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James
(@jfkent93) reported
from
Hounslow, England
@virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NZ Keke
(@NzKeke) reported
@virginmedia it looks like your customer service staff entertain themselves by calling up customers (203 7436946 @12:46 approx) that are leaving to ask why they want to leave and quietly hang up on them, while said customer tries to explain.
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Koki Acedo
(@Koki_Acedo) reported
@virginmedia 1 week no service without prior warning in west London. Website keeps updating with fake fix dates People have to WORK.
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Jordan Owen-O'Neill
(@ziiggythedino) reported
@virginmedia ever since youve "carried out essential work on your network" in July my internet has been on and off every 5 minutes. Im getting really cross now 😡
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kev green
(@kev_g1) reported
@virginmedia its all back online right now..some major outage there but its impossible to check service status when you dont have internet access
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Barrie Marshall
(@BobbyAurora2) reported
@virginmedia you have the worst customer service I have ever encountered. Sending me a text to say you’ve been trying to contact me regarding my issues - no missed call, customer telephone advisor clueless and a down right liability. Worst service I have ever had!!! Appalling.
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Elaine McGurk 🦋🏴🏴🌻
(@elainewebster21) reported
@virginmedia Yes I have stayed this in my thread, one was closed down with no agreement of ours & the other has now been opened today. Don’t trust the process, this is actually my daughters account however she can’t get anything done so I wanted to highlight the bad service we’ve had.
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ArcadeMom
(@ArcadeMom) reported
@virginmedia Yes I did this yesterday and was told there is no one available. Like I said previously, awful service.
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Angela Gillespie
(@Shesrightpissed) reported
@RobShepard11 @virginmedia Yep, going on day 7 with no service and absolutely zero help from customer service. @virginmedia
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Johnniepk
(@johnniepk) reported
@virginmedia And this is exactly why i feel aggrieved. I signed up in 1996 to nynex, then cable and wireless. Ntl.etc and others until virginmedia took over. Therefore,Youve never given me an introductory deal or rewarded such loyalty.
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Clare Worley
(@clareworley) reported
Hi @virginmedia just had a call claiming to be your cyber security team. Didn’t seem legit so wanted to talk to someone abt it in case there really is a problem. None of the options on your Ivr are relevant & I just wanna talk to a human given the seriousness.