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Virgin Media

Virgin Media outages and service status in Sutton, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Sutton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Aug 9, 10:21 AM GMT+1.
  • 78% Internet (78%)
  • 15% Wi-fi (15%)
  • 2% E-mail (2%)
  • 2% Total Blackout (2%)
  • 2% Phone (2%)

The latest reports from users having issues in Sutton come from postal codes SM2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 10: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Coulsdon, Redhill, Twickenham, Wandsworth, Sutton, Mitcham, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Carshalton, Surbiton, and Epsom.

CityProblem TypeReport Time
Croydon Internet 1 day ago
Coulsdon Internet 2 days ago
Croydon Internet 2 days ago
Croydon Wi-fi 2 days ago
Redhill Internet 2 days ago
Twickenham Internet 3 days ago

Nearby cities with recent reports

Croydon

8 recent signals

1 day ago
Coulsdon

1 recent signals

2 days ago
Redhill

1 recent signals

2 days ago
Twickenham

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • jennymelmo
    Jenny (@jennymelmo) reported from Merton, England

    @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

  • safctinders
    Tinders (@safctinders) reported from Worcester Park, England

    @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

  • THE_COLSON
    Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • Deano1969
    Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

  • charbster
    Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • illymus
    Illy Mus 💙 (@illymus) reported from Camberwell, England

    @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

  • MiaZagica
    Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

  • mobiusb2
    Baz, Wacky worm! (@mobiusb2) reported from Lambeth, England

    Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

  • liezel_t
    ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

  • sospainter
    🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

  • GeoffRogersEU
    Geoff Rogers (@GeoffRogersEU) reported from Hersham, England

    @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • befitat50
    Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pauldewolfe
    paul d (@pauldewolfe) reported

    @virginmedia I’m now speaking to your web team, who have found a better offer that your renewal team couldn’t. It’s too late now, though, as I want to cancel.

  • reecelabrum
    Reece Labrum (@reecelabrum) reported

    Sky sports + on @virginmedia a pile of **** first game. Sort it out

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    "There is intermittent signal in your area" so what did @virginmedia spend nearly a week destroying the Internet in this area actually fix... can't wait to leave once Openreach finish their build in this area. Sick of terrible service. Trying to run a business lol

  • stalinoverlord
    sirkeirstalin (@stalinoverlord) reported

    @biggle1908 I've been with Virgin Media since they were called NTL. I did switch to BT for a spell, but the speed was **** in comparison; I soon went back to Virgin Media. This is just for the internet, though.

  • m3owm3owmeow
    aly • ᶠᶸᶜᵏᵧₒᵤ! (@m3owm3owmeow) reported

    GIVE ME BACK MY INTERNET MAY ALLAH STRIKE YOU DOWN WITH LIGHTNING VIRGIN MEDIA

  • BrownEyedGirlGB
    Trina S 💙 (@BrownEyedGirlGB) reported

    By December 2025 @virginmedia ongoing service monitoring determined I needed a free hub to stabilise connection. Lost track of how often internet has gone down for few minutes or so then come back. However, in last month it has been out for hours 3 times. 2/?

  • TomQuante
    Tom Quante (@TomQuante) reported

    @virginmedia terminate my contract, I’m not paying any exit fees- your company, service and everything about you is terrible

  • walton_bhoy
    John Bhoy Walton (@walton_bhoy) reported

    @virginmedia I have already did the checker its every week if its a problem in the area and not someone,s individual setup in the house why cant it be fixed?

  • guineapigharua
    🎀 (@guineapigharua) reported

    is virgin media wifi down for anyone else rn ughhhh

  • kingfayvoor
    Kingfayvoor 💜 (@kingfayvoor) reported

    @Morris_Monye And virgin media would even want to compensate you when they have network issues, Infact you will be informed ahead