Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Paddington, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Newham, Ealing, City of London, Coulsdon, Kensington, Poplar and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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← Matt
(@mattb112) reported
from
Poplar, England
@iamdanbrooks You were commenting on your broadband but did not @ virgin media in so they won’t get the complaint
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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ToughRecoil
(@ToughRecoil) reported
from
Poplar, England
@chriscb @virginmedia R u from E2? Because mines down too
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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Sofia
(@sofiaalice95) reported
from
Poplar, England
@virginmedia I’m aware your network is currently down nationwide - do you know approximately when you expect your WiFi to be back up & running today?
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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Jamal.
(@JXMSZ) reported
from
Croydon, England
RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Ann Cooper
(@Ann_MadDogLady) reported
from
Bromley, England
@virginmedia Back to normal for now. Apparently there was a network issue. Why it takes you so long to discover that beats me. There must be some sort of alert system surely? And if not, why not? Thanks
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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vShowcards.com
(@vshowcards) reported
from
Camberwell, England
@MarksScifiBooks @virginmedia Mark is another @virginmedia customer having trouble!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mousey
(@Scouse_Mouse90) reported
another night of no streaming because @virginmedia are shite! honestly i cant take this **** internet anymore, been happening on an off since late last year an they acknowledge theres a problem with my upload speed but have they done anything about? have they ****!
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Megan White
(@meganw1903) reported
@virginmedia @kerriedocherty I have never been more disgusted with a service in all of my life. I don't think I am asking much by wanting to know the reason for such a high bill. Yet no one is able to give me an answer.
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bryan rees
(@briderman) reported
@virginmedia No never said anything about a fix.
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Michelle Wollen
(@MichelleWollen) reported
@virginmedia paid £35 to upgrade to a TV V6 box. Arrived today - they suggest you install it immediately. Problem is, it is missing the adaptor cable. Can't get through to support. How do I get this fixed?
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Neil
(@neilguest) reported
@virginmedia please can you tell me how to fix problems with our broadband and tv? Tried everything on the website but that’s not fixed it!
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Susie Al-Qassab
(@tweetingquiche) reported
@virginmedia Yes - and once again there is an area issue. But this keeps happening and you are taking days to fix it, every time. Why does this keep happening and why was it not fixed properly last time, or the time before that, or the time before that….
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Se_Ren_dipitous
(@Se_Ren_dipitous) reported
@virginmedia I never use my landline and I don't remember my home phone number. How do I find this out?
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Annette Milburn
(@neatylaughalot) reported
@virginmedia Yes I have. You’re having a problem in the area. Sadly, your problem has become my problem. I have had to rearrange my working pattern thanks to you. Not ok.!
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Crypto AF
(@Crypto_AF_) reported
@virginhelp @Virgin Hello sorry for the late reply. It is virgin media and the problem is with the broadband connection
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James Meager
(@wallabangcoco) reported
@virginmedia my fibre broadband has been out all day. Turns out it’s an area problem. When is it going to be fixed. Need connection for work in the morning!