Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Croydon, Kingston upon Thames, Walton-on-Thames, Redhill, Tadworth, Purley, Wandsworth, Mitcham, Carshalton, Sutton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Caterham	Internet	22 hours ago
Croydon	Wi-fi	2 days ago
Croydon	Phone	2 days ago
Kingston upon Thames	Internet	2 days ago
Croydon	Internet	2 days ago
Walton-on-Thames	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mrs R (@KateRenton) reported 7 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Philip 🦅 (@Phil_Swallow) reported 15 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 15 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Jessica Carmody (@JessicaCarmodyV) reported 15 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Befitat50 (@befitat50) reported 20 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 26 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Kwame Gyamfi (@Kwame916) reported 27 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Shasa Colson (@THE_COLSON) reported 28 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Jane Common (@JaneCommon) reported 30 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Beth (@bethcanadian) reported 30 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Tim Hole (@TimHole) reported 31 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Justin Moore (@jm1967uk) reported 32 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Stephen Champion (@Champs707007) reported 32 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Millwall halfwayline (@millwalljdb) reported 45 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  Charbster (@charbster) reported 49 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Philip 🦅 (@Phil_Swallow) reported 50 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Joana (@JoanaLoGomes) reported 51 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Staffora (@staffora) reported 54 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Marta (@itsmartamoya) reported 56 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hatz (@DevilHatman) reported 2 minutes ago

  DO NOT EVER BECOME A CUSTOMER OF @virginmedia THEIR NETWORK IS UNSTABLE AND NOT FIT FOR PURPOSE. THEY WEASEL OUT OF DELIVERING A SERVICE BY SAYING THEY ONLY GUARANTEE ONE PART OF IT AND CHARGING THE EXIT FEE. THE £28M @Ofcom FINE WAS 100% DESERVED. LOOKING AT MOVING TO @EE

• 
  Hatz (@DevilHatman) reported 3 minutes ago

  @rokokoprufei @virginmedia I've had an issue with them for 2 weeks and counting. My downloads are fine but uploads are broken at a network level.

• 
  Michelle Beckett (@MichelleBeckett) reported 4 minutes ago

  @virginmedia can you help with this to backdate the date of termination of my father’s broadband contract to the date of his death? As other similar service providers have done without having to be asked?

• 
  Jordan || Dean Kinnie || (@ECTXPLXSM) reported 6 minutes ago

  I'm trying to be active but virgin media sucks sorry guysss

• 
  Samet (@Samet_UK) reported 10 minutes ago

  @virginmedia The Wi-Fi hasn’t been working since 1 a.m. It says there’s an outage in the area, but I can’t reach customer service either. There still haven’t been any further updates. There’s no information about when it will be fixed or what’s going on.

• 
  BZSM1TH (@BazingaSmth) reported 11 minutes ago

  @virginmedia So ALL servicea are currently down in CT17 (TV, Fiber , and phone) They have been down since 1500hrs on July 13th. Not expected back up and running until 1300hrs on 14th July. This is not acceptable. You really are totally inept

• 
  Rob Fowler (@RobSFowler) reported 11 minutes ago

  @virginmedia this is disgraceful! Look into it and do better, much better. From a customer of yours that is currently considering his options!

• 
  Jenny B (@Myfourjoys) reported 13 minutes ago

  @virginmedia I’m not happy with yr internet service. Every day this week there has been a loss to my service and this is happening weekly. There has been times when I’ve thought it’s an outage! NO SERVICE NOW SORT IT OUT PLEASE 😡

• 
  MR COOL (@Lifeline04India) reported 18 minutes ago

  @virginmedia Yes from. 5 days. Can we get compensated for such issues? Please fix. Due to this issue I have moved to virgin and it’s the same here

• 
  Clare (@clarewo86) reported 23 minutes ago

  @virginmedia having issues with our internet going offline multiple times a day. Been happening for weeks and just happened again for the 5th time today. What’s happening with the network lately?