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Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Sutton come from postal codes KT4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Poplar, London, City of London, Hammersmith, Ashtead, Tadworth, Redhill, Croydon, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, Caterham, and Paddington.

CityProblem TypeReport Time
Southwark Internet 3 hours ago
Poplar Internet 4 hours ago
London Wi-fi 6 hours ago
City of London Total Blackout 7 hours ago
Hammersmith Internet 8 hours ago
London Wi-fi 8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • tracey_brocking
    Tracey Brocking (@tracey_brocking) reported from Wandsworth, England

    @virginmedia #virginmediadown down in London SW17

  • louiseash3
    louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • MRietschy
    Michael Rietschy (@MRietschy) reported from Ashtead, England

    @virginmedia no answer still, a week without service, not good enough!

  • OptimiseOrDie
    Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • burgcolin
    Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • PhelanHill
    Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • Julia___Valerie
    Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

  • nooriiiy
    Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • nlpedwards
    Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • MAL_T7
    Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • Heather_Skipsey
    HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • daveyneilmurphy
    Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

  • caprettino
    🦥 (@caprettino) reported from Bromley, England

    ughhh @virginmedia pls sort out your internet connection problems!!

  • louiseash3
    louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • Deanporter_84
    Dean Porter (@Deanporter_84) reported from Bromley, England

    @virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services

  • DewaldHanekom
    Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

  • saba_shaukat
    Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • MilesMalaya
    Milesfiles (@MilesMalaya) reported from Hammersmith, England

    @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

  • Peterreeves18
    Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • seldnfoodie
    Erik (@seldnfoodie) reported from Camberwell, England

    We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HardmanHill
    Hardman and Hill (@HardmanHill) reported

    Do @DPDCare ever answer their phone, This must be the worst customer service next to Virgin Media.

  • daveyruthers
    David J Rutherford (@daveyruthers) reported

    @virginmedia your customer service is shocking. We haven't been able to use your virgin go app since you installed your services here 2 weeks ago. Answer from your rep, "I don't know why it's not working"

  • Jule5y
    Jules A (@Jule5y) reported

    @virginmedia just spoke to your call centre because my wifi is down yet again, I need a technician to visit. Specifically told him I can’t do Friday 02/12 and agreed to book 06/12, now I’ve got a confirmation for 02/12! 🙄Link to change the appointment doesn’t work! Please help.

  • markvonrichards
    Marko Von Richards🤡 (@markvonrichards) reported

    @wench141 @virginmedia Got exactly the same, but took 4 hours to actually get a stable enough connection to connect to the service status! A little advanced warning would help, both my wife and I work from home.

  • 1Petewhite
    Peter White (@1Petewhite) reported

    @virginmedia Talking to customer services in the Philippines I could hear another operative next to her givining out that persons adress and phone number.

  • TinkMissy
    Missy Tink (@TinkMissy) reported

    @virginmedia Since I had my new handset in July I have no internet unless I’m connected to wifi. All they keep blaming is the mast being down, I have reported that this happens out my area too and that members of my house on o2 don’t experience the same problem.

  • PREEMGAMING
    I'm Back (@PREEMGAMING) reported

    Is anybody else's @virginmedia Internet speeds slow because mine is terrible and I'm on the fastest speed plan?

  • markussharman
    Mark Sharman (@markussharman) reported

    1 week review as a new @virginmedia customer: - Lied to about what speed I can have via Whatsapp - Tried to update to a better deal (saving VM time in me not cancelling and rejoining) but told not possible - Finally updated on third attempt, but contract price is now wrong 😑

  • Bobparker9
    Bob Parker (@Bobparker9) reported

    @virginmedia OK had an email at 1545 asking me security questions ( the answers to all of them were in the email) nothing since. Cut to the chase are you going to give me my money back or not? Maybe you have realised how awful you have been and going to give me the whole contract for free.

  • CatherineMasc
    cece (@CatherineMasc) reported

    @virginmedia I am getting 4Mb on a 100 Mb package, there is no option for me to order a wifi hub in the app, I keep getting referred to call customer service who also haven't been able to help. How do I get a wifi hub??!