Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/01/2026 02:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Southall, Newham, Ealing, City of Westminster, City of London, Southwark, Coulsdon, Kensington, Poplar, Paddington, Hounslow and West Molesey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomCroydon Wi-fi
United KingdomMitcham Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??

  • KnowlesyCPFC AK (@KnowlesyCPFC) reported from Croydon, England

    @virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    @virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer

  • MMOORBYx Michael Moorby 👑 (@MMOORBYx) reported from Bromley, England

    @jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one

  • flyinglimmar Marco Limido (@flyinglimmar) reported from Merton, England

    @virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.

  • MattyCPFC Matthew90 (@MattyCPFC) reported from Croydon, England

    @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

  • PaulG_Lon Paul Griffiths (@PaulG_Lon) reported from Wandsworth, England

    @DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andywes22182775 andywest (@andywes22182775) reported

    @virginmedia All I wanted was a price to upgrade my package to include TV but with the full house package rather than the mixit package offered to me, The web app was no help and just kept bouncing me back to the upgrade screen I started on.

  • soukainarabii Soukaina Rabii (@soukainarabii) reported

    @virginmedia hi - could you kindly assist with my broadband order ?? It was supposed to be delivered today but I have not heard back from you since the time of the purchase. Quite urgent !! Ty. I have tried customer support but this is the last channel I’m hoping to get traction!

  • tomwalsh77 Tom Walsh (@tomwalsh77) reported

    @virginmedia Your waste of time customer service chat bot is flipping out. Think you need to turn it of and on again. It seems you like wasting my time. #crapcustomerservice

  • MattX1971 Matt (@MattX1971) reported

    @virginmedia You are WRONG - blame yet again on HS2 - another example of ZERO communication between your departments despite you are a communications business. EVERYONE in UB8 postcode reported the problem - same as June 11th. Proves you have no clue as to what’s happening on your network.

  • Duggie142 Duggie (@Duggie142) reported

    @virginmedia We called your customer service department at 14:30 today. we gave up for the day 5 hours later. we have been cut off 3 times, talked to 11 people and placed on hold for over an hour at a time. The result? Nothing. We’ll try again tomorrow. We failed yesterday to

  • MattX1971 Matt (@MattX1971) reported

    @virginmedia I’ve raised a formal complaint and will be contacting OFCOM now. What service we do get when it is working is unacceptable. It’s 2021 and yet your infrastructure is just a total shambles. #virginmedianotfitforpurpose

  • steeleyp_ PS (@steeleyp_) reported

    @Altogether_M @virginmedia What a miserable sod you are. The fact they're expanding the network in your area would scream there being a high demand for faster broadband. There's always one moaner.

  • MikeYau8 Mike Yau (@MikeYau8) reported

    @virginmedia This is a joke and I want an engineer to come and visit I can’t keep having this issue in the middle of work

  • MattX1971 Matt (@MattX1971) reported

    @virginmedia They will and will probably rake off yet another *** of excuses. The fault is NOT listed as it’s intermittent which makes your whole status page useless and pointless. Crap infrastructure, crap customer services ( 30 mins on hold ) and generally the worse company to deal with.

  • Dublin31394383 RDC (@Dublin31394383) reported

    @virginmedia Ireland I'm with yous with business phone And business internet I got through in the end and my issue was taking care of.