Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, Poplar, Fulham, City of Westminster, Reigate, Mitcham, Leatherhead, Paddington, Merton, Redhill, City of London, Ashtead and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
TV | |
| Croydon |
Internet | |
| London |
TV | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick McNally
(@NickMcNally47) reported
@virginmedia @virginmedia Yes daily. And it says there’s an issue and that your engineers are working on it. No hint of when they might fix it. This is now Day 11
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.
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Nick McNally
(@NickMcNally47) reported
@virginmedia What is happening in TW12? Very poor internet connectivity since March 15th. No service at all for large parts of everyday. Impossible to work effectively from home @richardcastle @HamptHilltweets
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Martyn Baxter
(@MartynBaxter25) reported
@CatherineAddy @virginmedia Honestly never experience anything worse than when I was with Virgin… get yourself on ‘Hyperoptic’ or ‘BT’
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Martyn Baxter
(@MartynBaxter25) reported
@CatherineAddy @virginmedia Yeah when I lived in Watford we moved straight from Virgin to BT and didn’t have many issues, but since living in London and having WiFi with the company ‘hyperoptic’ I’ve never had any issues (touch wood)… it’s super cheap aswell
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Catherine Addy
(@CatherineAddy) reported
@virginmedia What would this tragic level of customer service mean for a single mum, working from home with a low income job? She could have lost her home by now, she could have lost her job... I am lucky I am living with my parents and have a safety net. What about all the people who don't?
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Catherine Addy
(@CatherineAddy) reported
@virginmedia Tweets sound so blunt, so excuse me but, I ask if you're human because you don't seem to actually care that you are causing huuuge issues for me at the moment. You're messing with my moneyyyyy! It is booked. But was the one yesterday, your senior Lemar checked last week...
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Cathy 🇮🇪☘️🏴 #JohnsonOut60
(@Cathy59) reported
@virginmedia You are a terrible company and you are trying to take more money then you are entitled to take 😡 my contact is £29.50 a-month you are trying to take £33.75 if you take that amount from my account to will sue you for theft
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sq
(@squarris) reported
@virginmedia But is there or is there an issue with my box?
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Martyn Baxter
(@MartynBaxter25) reported
@CatherineAddy @virginmedia I have 150mb Fibre Connection, think that’s super fast? I’ve got a PlayStation and loads of stuff on it, but I’m in flat so I’m pretty close to the router, and haven’t had a problem to be honest 🙌🏻 and another plus is that you can call them up if you have a problem 24/7