Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Croydon, City of Westminster, Ealing, City of London, Southall, Fulham, Southwark, Paddington, Hounslow, Leatherhead, Greater London, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Poplar |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Benjamin Owens
(@OwensBenjamin) reported
from
Hammersmith, England
@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia I know the status of the service.
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
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Greyman (Gary A)
(@GaryAblett3) reported
from
Kingston upon Thames, England
@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
@virginmedia Its just a consistently bad customer experience across mobile, TV and broadband. You CSR tools are archaic and your teams aren't suffucuently trained or empowered. The Virgin way died years ago.
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Gould
(@dgzipit) reported
@virginmedia Yes. O2 did have problems but they claim they're rectified. Guildford town centre for example. I visited the O2 store in Guildford and they were not aware of Virgin using mobile network and both working there knew of mast problems in the area. it's just a huge downgrade. ;-(
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Em🦒⟭⟬
(@EmzoLangford) reported
@virginmedia The team states there are no issues in the area however I’ve not had wifi for 2 days therefore there has to be an issue
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Mike Reddington
(@mikereddington) reported
@virginmedia All they want someone to do is update their email address so they can get back into their account!! No help links or articles or anything else!!
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Rachel Phillips 🎄
(@RevRach) reported
@virginmedia when are you going to call me back about my router issue? Last Friday you promised to call back within 4 hours, and to text a choice of call times beforehand. Still waiting…
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John Cairney 🏴🇪🇺🇺🇦🏳️🌈
(@intgom) reported
@virginmedia Only that there were issues. What I want to know is will there be more?
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Richard Armstrong
(@DrRichArm) reported
@devilcakes @virginmedia mine cut out but weirdly google afdffiliated sites still work. i got through to the call centre they said theres a local issue which is being worked on, but the website still says its working?
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Roibeard
(@roibeard67) reported
@virginmedia Phoned VM Tuesday about emails not working,was told I’ll be contacted in 5days,phoned today asking when am I going to be contacted,they fed me a load of bull saying day 5 is tomorrow and then cut me off when I said it was wrong,I’m back waiting an answer in 48 hrs
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Crystal Maze
(@devilcakes) reported
@DrRichArm @virginmedia Thanks for the heads up, Richard. Mine is saying the same, no issue on their check online. Clearly that’s not to be trusteed though.
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elliottconnolly
(@elliottconnolly) reported
@devilcakes @virginmedia I’m down aswell D2
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Justin Stahley
(@justin_stahley) reported
@virginmedia so, so upset with the poor service received. Broadband constantly dropping, customer service reps nigh on impossible to speak to, promised call backs and hear nothing. What a shambles of a service.