Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Newham, City of London, Croydon, Hammersmith, Hayes, Tower Hamlets, City of Westminster, Poplar, Redhill, Leatherhead, Southall, Hounslow and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Newham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia We are still waiting for the customer service call that was coming at 8am.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aal916965
(@aal916965) reported
@Ofcom how do I file a complaint about @virginmedia for lying to me? I filed complaint on 23 Dec to #Virginmedia. They offered to refund £64 immediately to close complaint. They closed complaint but never refunded me. Today they told me they won't refund me. I have evidence #liar
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Porky Mukester
(@PorkyMukester) reported
@virginmedia @TheBHF @O2 Can they be used on our broken broadband? Third day of outages.
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Josh
(@Parleyyyyyy) reported
@virginmedia Same thing again, it’s like the app is just re starting every time I load it up & click on login as virgin media customer
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Erold Lashley
(@EroldLashley) reported
@virginmedia you really need to sort out your customer service got to be the worst.
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RF
(@RF34303722) reported
@F10NA_2017 @virginmedia The Virgin Media web page says "Sorry, we can't run a test on your services right now" ! That was helpful! However having phoned the automate Virgin service and the Virgin helpline they acknowledge there is a network outage
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RF
(@RF34303722) reported
@virginmedia Alas I have no confidence that it will be fixed soon. Virgin seem to be good a rinsing their customers and not offering compensation - less so at notifying, fixing and preventing network issues
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Jason Arthur
(@JasonAr96421510) reported
@virginmedia Not gonna happen. Cust service is a joke. I’ll just continue to share my experience with others on social media and feedback to Lutz Schuler as I’m now in contact with his office
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johndeeps
(@johndeeps2) reported
@virginmedia I have been invited to comment on this twitter thing. In trying to cancel my broadband account I have found the website contact page does not work. Ringing the 0345 number get throughnbut then you are advised to use SMS because it will be a quicker process.
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AB
(@AGB_92) reported
@virginmedia why is it so difficult getting an issue with your company fixed. Two calls I made to you last night to be told ‘it’s a problem in my area’ when I know for a fact my routers broken… how do I get a new one sent?
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Julie Whelan
(@kooksboo) reported
@virginmedia Txt not talk! And they apparently can’t reduce my £111 bill any lower so I have to cancel TV even though my partners package is lower! Will sign up to Sky