Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, London, Poplar, City of London, Paddington, Hounslow, Feltham, Hayes, Newham, Ealing, Southwark, City of Westminster, Bromley and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| Croydon |
TV | |
| London |
Internet | |
| London |
Internet | |
| Poplar |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nobody has said anything. They said they would fix it at last and then they left leaving the box in pieces in the flower bed and with no phone signal.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Ali Rahman
(@alirah1986) reported
from
Croydon, England
@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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rajeshpatki
(@rajeshpatki) reported
@virginmedia Yes, have reported it on Mar8 as not working and the customer service team said they have registered the complaint but are not authorised to waive early disconnection charges (and someone will eventually call us!!) Is it fair to not provide service and ask us to keep us waiting??
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Boxing Saves Lives
(@boxinsaveslives) reported
@herboo44 @virginmedia My service isn’t bad, but I see the complaints in the local Facebook groups all the time. I can’t stand changing these things but that’s what they prey on. Hope you just don’t bother and pay the extra. Does my head in
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Suban Kumar
(@suban_p) reported
@virginmedia you’re going downhill now i suspect. Your customer service just terrible now and so is the online application. When i login its a endless loop of a virgin loading sign. As aoon as @CommunityFibre is ready in my area i will be 100% jumping ship.
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PURGE
(@i1PURGE1i) reported
@virginmedia Your very lucky the last person I spoke to was actually the only decent agent out of 15 I spoke to. All I wanted was a hub5 so I could use wifi6. But after being told I can’t have one as there was no stock, being told there’s a network outage in my area so I would need….
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Chantelle Grimmer
(@channikins22) reported
@virginmedia I had been discussing about cancelling tv paying my £87 which I know I owe and then applying for the stream service
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Masaeb Ahmad
(@themotablogger) reported
@virginmedia yet again your pathetic wifi goes down! Can’t install crucial security cos ur Wi-Fi has sh&t its pants again and again. Can’t wait to leave you #customerservice
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k
(@niffybanks1) reported
@virginmedia That's why I came here for help
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𝟱𝟳ᴜ ↾ ⇃ 𝘯𝘦𝘳𝘷𝘰𝘴 𝘯𝘢𝘵𝘪𝘰𝘯
(@57u) reported
Hello @virginmedia it seems pretty impossible to contact you regarding support? DNS. i updated a few domains nameservers and A records over a week ago, this change has fully propagated around the entire world, i have tested and checked from multiple locations, it all works.…
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Laura Winder
(@llwinder) reported
@virginmedia you have a lot to answer for! I'm disgusted at your continued bad treatment of us. I'm going to the complaints procedure now. I've had enough! 😡
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Vijay
(@Vijay_Rajan1) reported
@virginmedia The whole street has no service, which is why my initial question was why your tracker hasn’t updated?