Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/24/2026 17:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Fulham, Greater London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Hounslow, Kensington, Twickenham, Southall and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomFulham Total Blackout
United KingdomGreater London Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from Poplar, England

    @virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.

  • sandy_sandip Sandip Makwana (@sandy_sandip) reported from Camberwell, England

    Bad Customer Service Given By Virgin Media @virginmedia #virginmedia

  • torskinner Tor Skinner (@torskinner) reported from Lambeth, England

    @virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad

  • Honeykiss Wendy (@Honeykiss) reported from Lambeth, England

    @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

  • victormeldrew66 Meldrew (@victormeldrew66) reported from Croydon, England

    Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • CridlandKeith Keith (@CridlandKeith) reported from London, England

    @virginmedia Still not been able to get through to the support team 😢

  • msclareryan Clare Ryan (@msclareryan) reported from Camberwell, England

    @virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍

  • OohLookItsEmma Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

  • ricey1974 john rice ✊ (@ricey1974) reported from Spelthorne District, England

    @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

  • JakeHerp Jacob Herper 👨‍💻 (@JakeHerp) reported from Lambeth, England

    @virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...

  • Joybalfe Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ethanjcochrane Ethan Cochrane (@ethanjcochrane) reported

    @virginmedia Horrific service. On hold for hours, constantly having to ring back. Exams this week, WiFi barely working at a hundredth of the speed it’s meant to. Constantly saying there’s nothing they can do? Useless.

  • JudgeDewie Alex (@JudgeDewie) reported

    @virginmedia I think you know my gripe is not with the price rise but the fact that new customers get a better deal than loyal customers. It’s a poor marketing ploy. May win you a few new customers but will lose you customers like me who have been with you for a decade.

  • sarah1973_jane Sarah (@sarah1973_jane) reported

    @virginmedia Apparently our whole postcode is down due to someone in our postcode using some sort of equipment that is throwing the whole internet for our postcode. Until they find who it is we have no internet. This has been going on since December!

  • tecman247 Si (@tecman247) reported

    @virginmedia I don't have an issue with prices rising, I have an issue with the % rise which is way above RPI my case And I've never had an upgrade/extra service at no extra cost without having to chase and chase or threaten to leave despite being a Virginmedia customer for around 15 years.

  • ExSoldier70 Gareth Rothwell (@ExSoldier70) reported

    I’m ******* done with this shite service ... two devices cannot connect 108 a month of absolute dog **** #virginmedia you are the ******* worst... bollocks if I’m swearing I’m ******* done with your shite... dogshite company

  • spoke_n H (@spoke_n) reported

    @virginmedia Well I’ve lost 3 hours working time already and I have work to deliver by 9.00 am tomorrow morning so it’s looking like a long and tedious night for me! What exactly is the problem?

  • orrydrinkwater orry drinkwater (@orrydrinkwater) reported

    @virginmedia The website said there was no problem in the area so your answer is not correct and doesn't make any sense @virginmedia

  • vamosdan86 Dan (@vamosdan86) reported

    @virginmedia got to be honest I’m tempted in my 14 day cooling period to cancel and move to @SkyUK or @BTCare I have a box stuck on CS1010 and have been on hold about 4 hours in two days to Virgin and they literally have no clue how to sort it, all I get is we have sent signals

  • RICHARDBENNETT3 RICHARD BENNETT (@RICHARDBENNETT3) reported

    @virginmedia Just spent over an hour listening to s***e music on my phone trying to get through to speak with someone only to be cut off at 8pm. My problem is that I'm paying for 200mb Broadband and getting 7mb!! I've got 3 kids all trying to do school work. I need an engineer out.

  • NarryT2016 Narendra Tailor (@NarryT2016) reported

    @virginmedia @virginmedia just called to say that the £240 charge was disconnection charge of £60 x 4 times although I was never connected. The fact that they applied it 4 times is beyond belief. They have now reversed it. Had I not noticed I would have lost £240. Be careful with them.