Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/22/2025 11:30

November 22: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Barnes, Poplar, Hammersmith, Croydon, Epsom, City of London, Ealing, Hounslow, Newham, Paddington, Southwark, City of Westminster, Caterham and Walton-on-Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomBarnes Wi-fi
United KingdomPoplar Internet
United KingdomLondon Total Blackout
United KingdomLondon E-mail
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service

  • philxdaoust Phil Daoust (@philxdaoust) reported from Lambeth, England

    Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

  • jezgibson Jeremy Gibson (@jezgibson) reported from Croydon, England

    @virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help

  • HolisticSabrina Sabrina (@HolisticSabrina) reported from London, England

    Virgin media are hands down the WORST WiFi providers omg.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm

  • IanGManning Cllr Ian Manning #FBPE 🔶 🔶 🔶 (@IanGManning) reported from Poplar, England

    @KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia

  • CharlieBaden1 Charlie Baden (@CharlieBaden1) reported from Wandsworth, England

    @virginmedia Your WiFi service has been down for 5 hours any update

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    @virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

  • Luke_major Luke Major (@Luke_major) reported from Richmond, England

    Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

  • 288ICEMAN ICEMAN 288 Marky T (@288ICEMAN) reported from Hounslow, England

    Virgin media - useless Customer service thanks for **** all !!!!

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.

  • BonjourAnt Antoni Luke Kijewski (@BonjourAnt) reported from Croydon, England

    @virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

  • ThatGuyAkshay Akshay Vara (@ThatGuyAkshay) reported from Brentford, England

    Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

  • kazfla Karl F (@kazfla) reported from Southall, England

    @virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

  • lifeofbry Bryan Scott (@lifeofbry) reported from Lambeth, England

    @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • josey_trader TheTraderJoseyWhales (@josey_trader) reported

    @virginmedia Who cares about tickets when there's a Total blackout since Monday 6th November??

  • bwood567 Ben (@bwood567) reported

    @virginmedia afternoon over the last month we have been getting intermittent bad service on our broadband can something be done about this please

  • jenwren1408 Jenny Bottley (@jenwren1408) reported

    @virginmedia Impossible to work from home today, internet not working at all. What's going on? Stressed as my workload is building up!

  • CarlaLariot carla lariot (@CarlaLariot) reported

    @virginmedia Yes, since the 17th of October. Its pathetic. @virginmedia is a non reliable company. That leaves without service and broadband its clients for almost a month. Unable to fix it yet made me paid the totality of the bill. Multiple complaints done.

  • roibeard67 Roibeard (@roibeard67) reported

    @virginmedia I’ve tried to go on community forum but I need my emails to verify it which I haven’t got, surely I can contact someone in the UK as the foreign exchange is hopeless, they keep tell me someone will contact and it’s never happened yet, being let down all the time by VM

  • Acupofteaandab1 Acupofteaandabiscuit (@Acupofteaandab1) reported

    @virginmedia No issues.

  • emigrewidower Gordon Darroch (@emigrewidower) reported

    @Carer49 @virginmedia This isn't the first horror story I've heard about @virginmedia. Honestly, guys, is it that hard to provide a decent bereavement support service? Keep plugging, Lynn.

  • MollieDarlingt6 Mollie (@MollieDarlingt6) reported

    @virginmedia And I keep being hung up on by customer service? I’m so stressed and you’re taking money I don’t even have. I need it to live!

  • Nick_JDavies Nick J-Davies (@Nick_JDavies) reported

    @OfficialTracieB @virginmedia Awful! Such greed! Have a look at Talk Talk love, we have broadband, landline and TV with them for around £26 per month x

  • MollieDarlingt6 Mollie (@MollieDarlingt6) reported

    @virginmedia I’m simply asking for someone to ring me to help me sort this. I’ve come to Twitter as it’s my only option due to your shocking customer service and the amount of people I’ve had hang up on me. You’ve taken my money and I want to speak to someone on the phone