Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, City of London, Newham, Poplar, City of Westminster, Kingston upon Thames, Hammersmith, Fulham, Hounslow, Ealing, Southall, Tower Hamlets and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Brad Rudge
(@Brad_Rudge) reported
from
Croydon, England
@virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!
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Julie Compton
(@joozuk) reported
from
Bromley, England
@virginmedia absolutely sick of the lack of service over the weekend- trying to watch catch up and it constantly crashes, then doesn’t remember where I was actually up to. This isn’t good enough. What is going on? If it’s not sorted asap I’m off to @skytv
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jasonjmt17
(@jasonjmt17) reported
@virginmedia This was discussed, and no other appointments. We’re still on the phone and we need internet before Thursday, whether that is a dongle or something else in the meantime to ensure she can deliver her live lessons. She already missed one due to your poor connection previously.
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Ann Kerry Buffery #FBPE #3.5%
(@sailorchic) reported
Hi @virginmedia I have been a loyal mobile customer for 16 years now but if you chose to advertise on GB News I will switch provider immediately #DontFundGBNews
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pat kelly
(@patkelly19) reported
@virginmedia Your joking. My second box has been buffering fir ages. No contact or help from Virgin
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Bob
(@Bob32037301) reported
@Melissa97485313 @illbiteyounow @virginmedia Yh the prob is a decent booster will cost around £70, I’ve got one I spent £70 on it and it’s worked fine for the last 7 yrs, but Yh there’s a lot of cheap crap on the market these days, virgins box is just crap
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Joanne Gudgeon
(@joanne_gudgeon) reported
Virgin Media, all round poor performance today!! Contract issues and now a no show from an engineer. A phone call would have been polite!!
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Ben Love
(@BenjamesLove) reported
@virginmedia still without TV. Spent an hour on hold only to get cut off. Can someone help?
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J.
(@dilligaf666xxx) reported
@virginmedia MOST RELIABLE WIFI EVER?!! ARE U SERIOUS?! SO 15MPS IS WHAT YOU ADVERTISE? GUYS DON’T GET CAUGHT IN A CONTRACT WITH THEM OR EVEN GO WITH THEM. IF YOU HAVE A PROBLEM WITH THEM YOU WILL REACH A DEAD END LIKE I DID!” THERE’S NOTHING WE CAN DO “ NUMEROUS TIMES!
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emma duggan
(@doogstar1) reported
@virginmedia I’ve been on hold for 1 hour because I want to drop my tv package - why do you make this so difficult???? Your Customer service is terrible!! And your prices are crazy !!
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glitterbug21
(@Melissa97485313) reported
@illbiteyounow @Bob32037301 @virginmedia And don't even get me started on the customer service think i have spoken to 2 decent advisors in the months its took to try and sort our wifi out and we are still in the same mess im not posting because i have gone to another provider i am a virgin customer and im miffed
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Stu
(@S2bydoo) reported
@virginmedia This whole thread is regarding VMed not answering the phone when I call to cancel. I’ve been trying since late December to cancel by phone. How am I supposed to cancel by phone if you won’t answer it? Your lack of comprehension is staggering. Direct debit cancelled.