Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes KT4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Poplar, City of London, Hammersmith, Ashtead, Tadworth, Redhill, Croydon, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, Caterham, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 minutes ago |
|
London
|
TV | 2 hours ago |
|
Southwark
|
Internet | 9 hours ago |
|
Poplar
|
Internet | 10 hours ago |
|
London
|
Wi-fi | 12 hours ago |
|
City of London
|
Total Blackout | 13 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandSurprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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jordan (@wharfyoung) reported from Poplar, Englandjust spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Steven Wilson (@swilsonnews) reported from Wandsworth, England@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Thea (@theasthinkings) reported from Lambeth, England@virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.
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Miranda Dobson (@MirandaDobson) reported from Camberwell, England@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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Nezih Savaşkan (@watchvideosoul) reported from Lambeth, EnglandAnother day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
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Joy Balfe (@Joybalfe) reported from Croydon, England@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, EnglandI upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Criney The Duchess of Brixton🧚🏾♀️ (@CrineyInsalata) reported from Hounslow, EnglandI know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Tel (@2pintsuk) reported from Redhill, England@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Mustakim. (@Mustxkim) reported from Brentford, England@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Adam Dolphin (@itsmeinleek) reported from Redhill, England@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, EnglandAnyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Chatfield (@BillyChatfield) reported@virginmedia I was due to get a call back on Tuesday and didn't, so i rang back myself and was told the sales team will call me back within 72hrs... still nothing. Are you purposely wanting customers to leave and find another provider, or just really poor customer services?! 🤔
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Chris 🏳️🌈 (@strutcakes) reported@virginmedia @xcsuhayla This is NOT ACCEPTABLE. You can’t get through to anyone over the phone and your “fix estimates” change every couple of hours. Why can’t you provide accurate information? It’s beyond a joke how awful you’ve been for the past 48 hours.
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Samuel Chesson (@SammyChess) reported@virginmedia @willjennings80 As @willjennings80 mentioned the service has been down since 11am yesterday. It is now saying it will be fixed at 10am tomorrow, but that doesn't inspire much confidence as we have already had 4 or 5 different fix times already. Is there any possibility of more information?
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Eamonn Moran (@eamonn72) reported@virginmedia Hi, it’s my Mobile Data that’s really slow, it’s been over a week! The agent I spoke to got me to do a network refresh. When will it be back up to speed?
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David (@feenixtatt) reported@virginmedia after having status of repair being fixed at 1900 switched at 1845 to 1000 tomorrow. Now 48 hours no service #virginmediadown
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El Combe (@c_combe) reported@virginmedia what's the status of the issue in SW2 issue is FO08869366 I've been out of action for more than 24 hours. I need more transparency please. #OutageUpdate
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Samuel Lynam (@soundiesam) reported@virginmedia how has my internet now been down 2 days and you haven’t contacted me with a reason and your get updates function isn’t working. How can it possibly take 2 days to fix an issue. Your customer service is terrible.
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Dale (@jetset82) reported@virginmedia We have told each team the series of events and how their work last month resulted in our outage, yet it has taken them them 3 weeks to feed a new cable. Shame another team has to physically connect it to the property, which has so far taken another 3 days...
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brad_lfc12 (@brad_lfc12) reported@virginmedia Still having issues everyday it’s a joke I click that link it says everything is fine. How do I cancel my internet with you lot it’s a ******* joke
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Liam Biggs (@CazuaLLUK) reported@virginmedia 0345 454 1111 - and it cuts off saying your too busy, DM me please we'd like to get this resolved. The customer service today was shocking!!