Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, Hammersmith, London, Croydon, Southwark, Paddington, Tower Hamlets, City of Westminster, City of London, Sutton, Poplar, Kingston upon Thames, Fulham, Hounslow and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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(((Jon Benjamin)))
(@JonBenjamin19) reported
from
Wandsworth, England
I’ve had nothing but excellent service from @virginmedia for months.
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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linda holmes
(@pussinpjs1) reported
from
City of London, England
@virginmedia Sorry I fell asleep so didn't reply. If I do forgotten password it comes up not working right now when I press proceed
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Ormsby
(@ayjayoh21) reported
@virginmedia You have agreed there is a problem. Why can't you contact them internally and run the diagnostics thus preventing me spending more time trying to facilitate a resolution to your issue?
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Mark J. Sowerby
(@ChiefCandyman) reported
@virginmedia Hi - there is no point in me posting this on here, i've had this issue previously and it was due to the hub radio equipment being broken. As i'm working from home, I depend on this being resolved quickly.
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puja gujral
(@pujagujral) reported
@virginmedia @richardbranson @Virgin yet again. Virgin customer service at its best proving how disgraceful they are. Promised to call within 4 hours and 8 hours later no call. So Lets scam and carry on charging a 74 year old woman for a service she disconnected in September
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Shaun Writes Stuff
(@ShaunLeeRobins1) reported
@virginmedia @ChiefCandyman Do yourself a favour mate. Bin virgin. Customer support is awful, service is pathetic. I was with them for years on their top package and when I had a problem it never got fixed for months. Switch there useless. I was paying double what my neighbour was and we had the same pack.
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Tom Scott
(@TomScott1) reported
@virginmedia Hi there, I'm not entirely sure why I need to take the time to call you? Can you get someone to call me please? I was reluctant to use you due to past terrible customer service and this is just a worry already.
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𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜
(@gchicco) reported
@virginmedia The device can handle it (it's the same device), and has Thunderbolt 3 ports so the issue could be on the router, which is from 5+ years ago
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chas
(@chas46096783) reported
@virginmedia Do you mean about the problem with the pod or the 2 hrs and 15 mins wasted phone call?
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Liam
(@gardenroomss) reported
@virginmedia omg! 3hours 40 mins, possibly the worst customer service in the world, internet is not working, there’s nothing you can do for me! Wtf!!
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SwC
(@SwC227) reported
@virginmedia our WiFi has been down for approx 2 hours? Wn6. Any idea when we’ll get access back? Or what the problem is? Thanks
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Rashy™️ 🇳🇬
(@RapistRashford) reported
@VodafoneUK my data isn’t working brodolos I have unlimited I am having to use @virginmedia wifi and it’s *** so pls fix it