Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of London, Newham, Caterham, Poplar, Southwark, City of Westminster, Merton, Croydon, Hounslow, Greater London, Paddington, Ashford and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?
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Vincenzo Rampulla
(@vmrampulla) reported
from
Poplar, England
@petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham
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Katie Haisman
(@Katie3boys) reported
from
Eltham, England
@virginmedia shocking service with the internet
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@Papi85799379 @virginmedia Not sure why they can’t just identify the issue and fix it. If this issue was impacting them at their offices you just know it’d be sorted in no time flat
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia It’s been terrible since early June. Yes I have tried wired and wireless. There was an issue in the area that was ‘fixed’ a few days ago but nothing has changed. 4 people have come to the house and ‘fixed’ the issue. No change. I have work to do.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@Papi85799379 @virginmedia Is awful isn’t it? Mine’s been on and off since early June. Many people have come out and ‘fixed’ it for it to be even worse. One guy said that he went out and fixed whatever the issue was, but he was in my house the whole time!
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@Perhley @virginmedia THAT LONG? I have work to do🥴 we’re switching anyway, their customers service is appalling
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@virginmedia dropping service when I’m listening to Beyoncé’s new album is a hate crime.
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Keef Gibbs
(@Keefidentity) reported
from
Merton, England
@virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia The internet is not working
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Roberts
(@ALR8) reported
@virginmedia Hi, its so temperamental & on the whole its so slow compared to previous providers we’ve had. We ran a speed test last night & it was 30MB per second which in all honesty is shite. My internet is quicker when I use my 4G. Considering youre not cheap Im unhappy with the service.
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little vern
(@littlevern12) reported
@virginmedia Apparently down in area 😭, not great service last 3 weeks
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Helen🕷💙
(@HelenG2512) reported
@virginmedia i seem to be paying you every month for a service i’m not getting. Tell me why i should carry on doing that!
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Levi Clay
(@LeviClay88) reported
@AJCaledonia @virginmedia Down again? Or just me?
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Mark Mayall
(@mayall_mark52) reported
@virginmedia seem unable to connect a vunerable customer's landline at the moment. My Mother in Law is an existing customer that has moved to a new address, she has been unable to receive incoming calls since Thurs when her Virgin TV and phone were transferred, please help!
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Kelly 💞
(@Kellingtonz) reported
“Please call 150 from your virgin landline” how when the poxy line is down?!!! It won’t do anything helloo??? @virginmedia
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Paula Keogh
(@PaulaKeogh68) reported
@virginmedia can you inform your customers that there is a scam from number 01619576206 just had them call me and tried to get me all the stuff to let them into my system as my internet was not secure. Said i was not stupid and know its a scam
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Vikki Robb
(@VikkiRobb) reported
from
East Kilbride, Scotland
@virginmedia I spoke to a member of the team who said they couldn’t help as I haven’t received my password in the post yet so couldn’t verify who I was. So now I have to wait a further 5 days for a password to come through.
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Easter Bunny
(@EasterBunny869) reported
@truth___teller_ @virginmedia Just to let you know, despite someone yesterday morning promising me it'll all be done on Monday I then get an email saying it'll now be 03 August! My complaint still hasn't been actioned so cancelled everything with you... even that took me being passed to 3 teams. Shocking.
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Scott_Fitzsimmons BCAv
(@Scott_Fitzs) reported
@virginmedia Yes was set up during the call and appreciate you saying its the earliest appointment but not good enough service for the money we pay and its Virgin that has caused the issue