Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 09/04/2025 17:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Brentford, Southwark, Carshalton, Croydon, City of London, City of Westminster, Paddington, Caterham, Wandsworth, Hounslow, Sutton, Bromley and Coulsdon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Wi-fi
United KingdomBrentford Wi-fi
United KingdomSouthwark Internet

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    @dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time

  • Tomch1966 Tom Chant (@Tomch1966) reported from Richmond, England

    I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Merton, England

    @MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    I swear if @virginmedia don’t get this issue resolved I’m going down the pub

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BenH2401 Ben (@BenH2401) reported

    @virginmedia please help! Supposed to have 200mb download speed but over past 2weeks it has been gradually worsening to a point where am only getting 5 max most of the time. Have done all the online checks, Wi-Fi reboots, etc and nothing fixes it.

  • LynnMSheridan Lynn Sheridan🕷 (@LynnMSheridan) reported

    @virginmedia you told us the issue with out internet connection would be resolved by 10.00am then you pushed this back to 2pm. No communication with customers as to why our service has not yet been re-connected! Not good customer relations.

  • simoncentury Simon Century (@simoncentury) reported

    @virginmedia Thanks for responding after two days. What happens if I text you? I've been waiting in we chat for 3 days now and have had 10 failed calls to your call centre - all to fix your major errors.

  • JordSedgwickTV JordSedgwickTV (@JordSedgwickTV) reported

    @virginmedia Both speeds are affected. I have a engineer coming out but I don’t think it will rectify the problem cause we have had this problem for a long time

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • selmianjos selmi anjos (@selmianjos) reported

    What a frustration it is the degrading service @virginmedia is providing in UK or not proving so to speak. Misselling and not listening to customer needs is only a start. They use to care!!!

  • macky80 shaun mcmanus (@macky80) reported

    @virginmedia I have called your customer service today, and they have informed me @virginmedia cancelled my appointment- NEVER told me- and now after talking to a ‘manager’ I have got to call back and re-book another appointment- this service is a shambles, 6 days without service 😡

  • EmzyLaw Emma Lawler (@EmzyLaw) reported

    @virginmedia literally called you guys 4 times to disconnect my services as you can’t service my new area......this time after holding on for 20min the phone was put down. Please just cancel my contract!!?

  • steviez10 steve zerachy 📱+🚘=❌ (@steviez10) reported

    @mouthwaite @virginmedia Talktalk are no better either !. And yet Amazon are brilliant we had a problem with prime and spoke to people in Columbia and Phillipines and all were very helpful and spoke brilliant English and problem sorted.

  • Jamesbri1 James Brierley (@Jamesbri1) reported

    @virginmedia It sounds like I’m getting a WiFi issue. Even when I do a speedtest upstairs, it’s pulling 100-108mbps. But when I download things, I don’t get any higher than 10mb/s now. Is this correct or is their a WiFi fault?