Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes KT4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: Caterham, London, Croydon, Paddington, Southwark, Walton-on-Thames, Newham, City of London, Hammersmith, Hayes, Tower Hamlets, City of Westminster, Poplar, Redhill, and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham
|
Internet | 8 hours ago |
|
London
|
Total Blackout | 8 hours ago |
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London
|
Wi-fi | 8 hours ago |
|
Croydon
|
Internet | 10 hours ago |
|
Paddington
|
12 hours ago | |
|
Southwark
|
Internet | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Ade Liard (@AdrianLiard) reported from Bromley, EnglandDear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.
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Tina Lee (@tinalee5806) reported from Hounslow, England@CliveR39 @virginmedia What caused this horrid thing to happen
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia So what exactly is the issue? Details not platitudes please.
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia I never opted in so maybe you can do this for me
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nuala burgess 💙 (@nualaburgess) reported from Hounslow, England@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Vìncere. (@VictorJ1987) reported from Brentford, England@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Adam Thomas (@AdamJT99) reported from Bromley, England@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Dom (@Smudg13_) reported from Merton, England@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Vanessa Di Renzo (@VanyRichardson) reported from Brentford, EnglandHas anyone else got problems with @virginmedia ? Many channels are blank
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Ade Liard (@AdrianLiard) reported from Bromley, England@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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Phil (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia are you aware that your network is down again? #virginmedia
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nuala burgess 💙 (@nualaburgess) reported from Hounslow, England@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Derek (@derekxgl) reported from Kingston upon Thames, England@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Will Rostron (@willrostron) reported from Merton, England@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia Nope as am disabled often with no access your service is awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen (@Stephen19770524) reported@virginmedia Well it's two months already which is why I would like compensation or at the very least, if the service doesn't improve a free exit
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Michael Elliott (@Spikey1980) reported@virginmedia Complaint! Just tried to cancel with you today & what a waste of time. Online chat is a joke. Told to try again tomorrow there was a fault. I asked if I could be contacted by customer services apparently not! I mean as how hard can it be to give notice on a account!?
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chris mcmillan (@skybluchrisymc) reported@jamiejousiffe @virginmedia No way really 😳😳😳 when are they fitting the sky ? And I have heard Virgin media are shite customer service wise
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Claire Louise (@claireylou26) reported@virginmedia we have been told our internet is having maintenance work and should be back on by 9am but it is not. The disruption this has caused for my work is huge. I can’t seem to speak with anyone? Chat function not working?
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Toni McIntyre (@ToniMcIntyre2) reported@virginmedia Hiya the service checker wouldn’t work - it just kept going around in circles - it just came back about 10 mins ago - thanks for getting back to me
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stewart blundell (@BlundellStewart) reported@MikeyCotter @virginmedia I know mate we will be taking it further if this is not resolved. Going to speak to the union at work as they offer a free legal service. We had heard loads of horror stories ourselves but had never had an issue. But once we are out their clutches we will never go back.
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Tony Bradman (@tbradman) reported@virginmedia And so the great @virginmedia broadband famine continues. Day 8 with no connection. @virginmedia call centre robot says: ‘We’re working hard to improve your service... so that means for a short time your postcode will have no broadband...’ 1/2
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____ Troopah 💫 (@Troopahs) reported@xKyberz @virginmedia *never
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Vanessa (@vcresswell1) reported@virginmedia I believe so . I just want to have a sensible conversation with someone about how to help us get through this period , but no one will engage
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Tony Bradman (@tbradman) reported@virginmedia ...2/2 ‘short’ in this context meaning ‘8 days’ - and that after two months of intermittent, very poor service. You couldn’t make it up. Is @virginmedia a real company? Dies it actually exist? Is there anybody there?