Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/19/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Croydon, Sutton, Southall, Southwark, Hounslow, Paddington, Poplar, Leatherhead, Newham, Hayes, City of London and Richmond.

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City Problem Type Report Time
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • PimpOzil Drëxl (@PimpOzil) reported from Croydon, England

    @virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY

  • ryandesai Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • tom_of_lond Thomas (@tom_of_lond) reported from Lambeth, England

    Hey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡

  • mansoor_clarke Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

  • tanvir_siddiqui Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England

    @virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • Grmbles Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England

    @virginmedia is there anyone who can help with why my internet has stopped working?

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.

  • aejazk Jazzhk (@aejazk) reported from Bromley, England

    @th4tguy92 @virginmedia Do you have the Hub 4. I think it’s a hub 4 is crap or VM engineers can’t control it. Let’s try the number they have given.

  • jamesglynn J Λ M Ξ S (@jamesglynn) reported from Camberwell, England

    @hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • BHSnapper HowardLeigh (@BHSnapper) reported from Biggin Hill, England

    @virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RochieW4 R (@RochieW4) reported

    @virginmedia Yep it says there’s an “intermittent issue, if it’s not working within 24hours try again and then a technician will be sent.

  • TheUnknownLurks TheUnknownOne (@TheUnknownLurks) reported

    @virginmedia what’s with the poor internet connection today? Just tryna play some CoD without lagging constantly. Barely even getting 20mbps download, usually I get about 70/80mbps

  • as_one_art As One (@as_one_art) reported

    @virginmedia Hi! Can you help me? Online/WhatsApp support chat is down to half an hour between responses and your call centre just “transferred” me straight to a dial tone. I want to cancel my service from you. Tell me how to do this in a way that won’t take up my whole Sunday.

  • seangreathead seangreathead (@seangreathead) reported

    @virginmedia my internet is intermittently and down off and on. Your broadband checker says everything is fine and no way to flag. Really disappointing as it’s so regular it’s embarrassing for you

  • seangreathead seangreathead (@seangreathead) reported

    @virginmedia It’s an area issue but the lack of communication is unacceptable for a media company. A text or email or even a correct update to the app would be helpful and appropriate. This poor service has been going on for over 24 months. Looking forward to leaving as no one could be worse

  • SebastianZajko Sebastian Zajko (@SebastianZajko) reported

    @virginmedia Why do you have such bad infrastructure that you have to send people here every week? It's a joke, and you're basically robbing people of money in broad daylight.

  • SYN3RGYYT SYN3RGY (@SYN3RGYYT) reported

    @virginmedia Have you tried actually fixing my problem properly you drilled holes you installed other things and bam nothing are your engineers morons tbh

  • as_one_art As One (@as_one_art) reported

    @virginmedia They hung up on me? So how does that help me? Can I just email someone and be done with it?

  • RochieW4 R (@RochieW4) reported

    @virginmedia Why is there constant issues with the broadband? Pay for the faster better one and get the worst ever and still charged the higher cost for bad service.

  • maestromilne Alastair Milne (@maestromilne) reported

    @virginmedia 360 installation frozen on install complete (seems to be a common issue)