Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/25/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Hammersmith, Newham, Bromley, Southwark, Epsom, Wandsworth, Feltham, City of Westminster, Paddington, Barnes, Poplar and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London Wi-fi
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia I've tried rebooting as well. The problem persists.

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.

  • ricky_heavens Ricky Heavens (@ricky_heavens) reported from Ealing, England

    @virginmedia Still not working. Over 24 hours now and still no tv or WiFi

  • kev_blaker Kevin Blaker (@kev_blaker) reported from Banstead, England

    @virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)

  • The_Photographr Imran ® (@The_Photographr) reported from Southall, England

    @britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.

  • 20S0mething Sara Sparrow: Handmaid. (@20S0mething) reported from Eltham, England

    @virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.

  • jordandodds28 Jordan Dodds (@jordandodds28) reported from Lambeth, England

    @virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable

  • ChazRivers Chaz Rivers (@ChazRivers) reported from Bromley, England

    @virginmedia Just says a problem that was fixed at 4PM. It was going full wallop about 30 minutes ago, but then stopped working. When running the connection test it can’t fix it. Thanks.

  • buttertam80 TamTamm♥ (@buttertam80) reported from Ealing, England

    @virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pebbs_uk ***** ****** (@pebbs_uk) reported

    @virginmedia It was not my choice, I simply wanted a comparable offer to what i could have gotten as a new customer at virgin. It was your staff who just could not be arsed to talk to people and just off to the queue with them.

  • digitalemilyy Emily (@digitalemilyy) reported

    @virginmedia Thank you, it’s SP2 7JN. Will this be accurate, or the same as what’s on the service checker page of your website? They are told this generic time each day with no specific information.

  • VegetaSr87 Hamza M. De Barros (@VegetaSr87) reported

    @virginmedia @vmbusinesshelp Imagine the worst torture one could do to me. It makes me sit on a chair for a few minutes without moving or the other extreme make me stand, feel like a pancake if i stay on one side to long i start to "burn".

  • digitalemilyy Emily (@digitalemilyy) reported

    @virginmedia They are just told each time that it’ll be fixed by X time, which it never is, and that engineers are working on it, but they rarely see them out there. The entire street is experiencing the same I believe. It’s SP27

  • Oxfordwolf Oxford Wolf /\_/\ 🔶 (@Oxfordwolf) reported from Oxford District, England

    @virginmedia I've just received my price rise letter. Utterly extortionate! I will be calling you later to move providers. Your WiFi router is terrible as well. Perhapse my new provider will let me use the Internet more than 6ft away from the router?

  • magicpatch Matt (@magicpatch) reported

    @virginmedia There in lies the issue I said. It doesn’t monitor the connection therefore doesn’t pick up the times where we simply have 5-10mins of no connection in certain rooms. It’ll be easily resolved if we had a newer router but VM don’t do that.

  • DianeCa41756433 Diane Campbell (@DianeCa41756433) reported

    @virginmedia Also I wonder can you tell me this when this is up and running I get six months free but I had other issues and have lost my confidence in your organisation can I get these numbers reinstated and leave ?

  • RanaLee777 RanaLee (@RanaLee777) reported

    @BenGaynor2 @virginmedia It would be your biggest regret to join virginmedia. 17th day of unusable internet all over UK and the only think they talk about is Ed Sheeran concerts. They are very poor in service and customer support, many are trying to leave right now.

  • wickwar Hmmmm (@wickwar) reported

    @virginmedia Nope just the standard waffle of it's new and it'll take a while to settle down 👎 lucky @bt_uk is still running so into the property so at least I have something that works as advertised

  • DamienH27628115 Damien Hill (@DamienH27628115) reported

    @virginmedia No, my bill date actually put me in credit. The issue is that promised discounts haven't been applied. I've been through the complaints process and told at least 6 times that the discounts will be on my account this month. They are not. It's ridiculous