Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, Tadworth, Redhill, Croydon, City of Westminster, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Paddington, Walton-on-Thames, City of London, and Hayes.

City	Problem Type	Report Time
London	Internet	4 hours ago
Tadworth	Wi-fi	5 hours ago
London	Total Blackout	6 hours ago
Redhill	Internet	6 hours ago
Croydon	Internet	6 hours ago
London	Wi-fi	7 hours ago

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 50 seconds ago from Merton, England

  @virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾

• 
  Yessi Bello-Perez (@yessibelloperez) reported 7 minutes ago from Ealing, England

  @virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.

• 
  Lee Neale (@lhntennis) reported 12 minutes ago from Richmond, England

  @virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 14 minutes ago from Merton, England

  @virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue

• 
  Guy Dorrell (@guydorrell1) reported 15 minutes ago from Wandsworth, England

  So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡

• 
  Mr. Whizz (@wysiwyg100) reported 20 minutes ago from Lambeth, England

  @virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch

• 
  Yessi Bello-Perez (@yessibelloperez) reported 20 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 21 minutes ago from Merton, England

  @virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot

• 
  Catt Hurman (@catt_hurman) reported 23 minutes ago from Bromley, England

  @virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?

• 
  Katie Haisman (@Katie3boys) reported 29 minutes ago from Eltham, England

  @virginmedia shocking service with the internet

• 
  Yessi Bello-Perez (@yessibelloperez) reported 30 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  Catt Hurman (@catt_hurman) reported 33 minutes ago from Bromley, England

  @virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.

• 
  royal 🌈 (@elthampalacegay) reported 34 minutes ago from London, England

  Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 34 minutes ago from Merton, England

  @virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 35 minutes ago from London, England

  Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.

• 
  Robbie_Spice (@RobbieSpice89) reported 41 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 48 minutes ago from London, England

  @virginmedia Stop calling me then hanging up. That’s rude.

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 51 minutes ago from Merton, England

  @virginmedia Why is it taking so long for an engineer to genuinely fix the issue?

• 
  Keef Gibbs (@Keefidentity) reported 53 minutes ago from Merton, England

  @virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 57 minutes ago from Ealing, England

  @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie (@ImCynade) reported 4 minutes ago

  @virginmedia Even your website won’t load so it must be pretty bad. This is the third day now, I pay an arm and a leg for this can I at least have an update of if you know what it is and when it’ll be fixed?

• 
  Paul Devine (@Paul_Devine13) reported 7 minutes ago

  Hello @virginmedia for the 3rd time in a row, your resolution team has failed to call me back. I’d urge anyone thinking about going with Virgin to reconsider. Worst customer service ever by a country mile you cannot get to any layer of management to escalate your complaint.

• 
  Andy Osira 💙 (@AndyOsira) reported 9 minutes ago

  @virginmedia Even your service status checker appears to be down, are you having trouble in the west London area? TW9

• 
  Louise Sullivan (@Louise1Sullivan) reported 10 minutes ago

  @virginmedia Both I have 2x virgin media tv boxes one is hardwired and still can't watch catch up or on demand without constant buffering and that's on a good day. I'm not prepared to keep paying over £100 a month until my contract ends in may for this woeful service.

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 11 minutes ago

  @virginmedia I have rebooted the Hub 3 twice. The service has been getting worse as the day has progressed. Now down to 0.9Mbps download, 1.6Mbps upload

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 14 minutes ago

  @virginmedia It’s telling me that there are no broadband service issues but this is clearly wrong

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 17 minutes ago

  @virginmedia Also I’m supposed to have been upgraded to the 500Mbps service - doesn’t that make me a “priority customer”? Beginning to wonder what I’m paying for

• 
  Charlene (@BurgessCharlene) reported 21 minutes ago

  @virginmedia Sorry is not good enough any more and I understand what estimated times are. I’ve already got a complaint going and this is adding to it. I don’t think virgin quite understands how frustrating this is when it’s happening too often, infect since the merge with O2

• 
  Hanif (@Hanif_A3) reported 24 minutes ago

  @virginmedia How about a bad joke and an entire pie, and you waive the fee...

• 
  Thembi Mhlanga (@hockey_demon) reported 24 minutes ago

  Just tried to join @virginmedia and wanted to talk through options with a human-being...I challenge anyone to find their number easily on their 'Contact Us' page, not possible. As such, I think I'll stick with @skytv - it's clear @virginmedia's customer service is non-existent