Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, City of Westminster, Paddington, Southwark, Croydon, City of London, Ashtead, Newham, Merton, Kensington, Godstone, Tower Hamlets and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| Hammersmith |
Internet | |
| Hammersmith |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Tray
(@LizTray) reported
@virginmedia You told me to use the website contact us so I did. It's a complex request that needs to stay in writing. Not going to spend half an hour of my time on hold. You need to reply to the email with a compensation resolution. Tech has zero to do with this.
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Chris Stone 🏴
(@cstone7200) reported
@virginmedia Nope, just says "something went wrong. Please try again later". Worked fine for 2 years, doesn't work on windows or android. On the phone using 150 and just go around in circles as there is no issue with my phone, broadband or TV boxes.
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Carmen C
(@c62234178) reported
@virginmedia @stellacreasy Internet in E17 6 has been down for over a week now. Fix date has been delayed for 8+ times. Just delayed again to tomorrow. No explanations given. Call centre impossible to get through. Can't turn on the heating nor work. Isn't this a human right?
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Oscar Choi
(@Oscar_Choi_) reported
@virginmedia Thank you for the prompt response. It is the external installation running the cable from the street to my house. For the past three days I was told that it would happen “today” and it never happened. The appointment to connect the service is tomorrow but that won’t happen now
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Bill Kennedy
(@EdinKennedy) reported
@virginmedia Proactively. Then the reactive stuff never happened.
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Chris Stone 🏴
(@cstone7200) reported
@virginmedia I have now spent 3 hours going around in circles with your so called help. I just need to speak to someone to get my Virgin TV Go to work. It worked great for 2 years but suddenly stopped working last week. Also, no I don't want another text directing me your "help"
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Dave Dawes
(@davedawes) reported
@virginmedia Except I need someone to specifically deal with the complaint. Presumably you do actually have a complaints department (as they did write to me) but I cannot get through to them on the phone. The number they gave was their general switchboard.
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🇬🇧【ЯłϾФツ 𝕧𝕒𝕟 Ꮸȏℓαƙ】🇳🇱
(@R301CO) reported
@virginmedia Because after 9hours of phone calls, over 20 agents a week of no service, previous speeds of 4mbps, £90 of late payment charges and ruined matches I paid £25 for making them unwatchable
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Chris Stone 🏴
(@cstone7200) reported
Customer service and helpdesk functions @virginmedia is a total shitshow. Avoid them like the plague
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Alex Barker
(@The_Rench) reported
@virginmedia TV and broadband down here in E17 since Monday. You have given consistently inaccurate estimates as to when this will be fixed (yesterday, today, now you say tomorrow). How is this acceptable for paying customers? Fully intend to leave in the new year.