Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Richmond, Croydon, Redhill, Wandsworth, Mitcham, Leatherhead, Beckenham, Walton-on-Thames, Ashtead, Tadworth, Kingston upon Thames, Caterham, Merton, and Godstone.

City	Problem Type	Report Time
Richmond	Internet	18 hours ago
Croydon	Internet	1 day ago
Croydon	Internet	2 days ago
Croydon	Internet	3 days ago
Croydon	Internet	3 days ago
Redhill	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mark (@markrhorney) reported 34 seconds ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  Joana (@JoanaLoGomes) reported 7 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Beth (@bethcanadian) reported 8 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Mike Fuller (@ninepine) reported 8 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Tinders (@safctinders) reported 8 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Rana Rahman (@ranaraptor) reported 15 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 20 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Miss Toppin (@Miss_Toppin) reported 28 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Nick Tippett (@nicktippett) reported 29 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Jane Common (@JaneCommon) reported 32 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Millwall halfwayline (@millwalljdb) reported 33 minutes ago from Camberwell, England

  @philclarke0170 Virgin media seems to be the problem

• 
  Mike Fuller (@ninepine) reported 33 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Kay Bak (@kaybaka) reported 38 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 40 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Nigel Ellway (@Nigelellway) reported 47 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  traymca 💙 (@traymca) reported 49 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 51 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Nick Tippett (@nicktippett) reported 53 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Philip 🦅 (@Phil_Swallow) reported 56 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  simone clark (@iglu_sim) reported 58 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported 8 minutes ago

  . @virginmedia Is the web-mail still broken? It wasn’t working earlier today (Monday).

• 
  Brendan (@sabrevan) reported 10 minutes ago

  @virginmedia - broadband down for the majority of the time since Wednesday night in KT2 area. “Helpline” says the engineers are looking into the problem. Surely you can give a straight answer. Sky and Vodafone are offering same speeds. Should I move?

• 
  Carol-Ann Sihra (@Csihra) reported 11 minutes ago

  @virginmedia The worst customer service I have ever experienced. Managers can’t even get it right, how hard can it be to cancel a contract

• 
  Andy (@AndyRunningman) reported 14 minutes ago

  @virginmedia how long is the wait for customer services. Been on hold for 30mins. Have a problem with my tv box. Non of the diagnostics works. Been like it for weeks. Loosing the will to live trying to fix it!

• 
  3DeePee (@3DeePee) reported 20 minutes ago

  @virginmedia any news on broadband and TV being down it’s been like 5 hours now

• 
  Samina Masood (@Samina_masood3) reported 21 minutes ago

  @virginmedia Thanks for responding but there is no sense of urgency in that message ‘respond as soon as possible’ & ‘resolve issue as quick as possible’; have you read the T&Cs & your legal obligations?

• 
  Joe Farrugia 🇬🇧🇲🇹🇪🇺 (@JoeFarrugia) reported 22 minutes ago

  @MaxiedotVox @virginmedia Same here! Terrible Wifi, can hardly get any work done. I liked Virgin for its speed but now the services terrible. In New Malden (Greater London).

• 
  mec337 (@mec337) reported 22 minutes ago

  @virginmedia my phone is not working again !! are there any issues with TW13 area. Before I waste my time again

• 
  Jambo (@The_real_Jambo_) reported 27 minutes ago

  @virginmedia Internet, and subsequently TV, have been down since yesterday in G67 area. Someone posted a picture of the junction box knocked over, any idea of how long to fix? I work from home and need the Internet to do my job. This needs fixed ASAP.

• 
  david hesketh (@davaecho) reported 28 minutes ago

  @virginmedia after 20 years have just cancelled my contract awful customer service your company will be on its knees if this continues