Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/24/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Fulham, Greater London, London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Hounslow, Kensington, Twickenham, Southall and Mitcham.

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City Problem Type Report Time
United KingdomFulham Total Blackout
United KingdomGreater London Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • followsonal Sonal Bhardwaj (@followsonal) reported from Poplar, England

    Virgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity

  • BowenKnight_24 Theo M-T🏎 (on follow limit) (@BowenKnight_24) reported from Spelthorne District, England

    Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

  • DamionSheppard Damion (@DamionSheppard) reported from Lambeth, England

    @virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia

  • fitandfun_ Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

  • abreybugg Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England

    @virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

  • georio123 George (@georio123) reported from Eltham, England

    @virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.

  • meadylou Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

  • scroogio Neil Cole (@scroogio) reported from Camberwell, England

    Any chance of a reply please @virginmedia - nobody responds on your instant message service either

  • th3Jud3 Geo-Jude FCCT (@th3Jud3) reported from Croydon, England

    @virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SporcoLeeds DirtyLeeds Champions #LUFC #MOT 💙🏆🏅💛 (@SporcoLeeds) reported

    @virginmedia we have a direct cable connection, network is down in London SW15, has been a few hours, please advise estimated time this will be fixed please

  • SteveSulley1 Steve Sulley (@SteveSulley1) reported

    @virginmedia red button issues again ! #nffc #help

  • markthornley85 MTBRFC85 (@markthornley85) reported

    @virginmedia She recently changed from Sky to Virgin. After being promised a cheaper deal, however, this wasn’t the case and her bill £25 more than Sky. This price hike has been struggle for her and therefore unable to pay the bill and you have cut her service off.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    Life as @virginmedia customer.

  • windydave13 Dave Aspinall (@windydave13) reported

    @vmbusinesshelp @vmbusiness Will DM you now but considering I’m not a customer and never have been, how am I on your marketing mailing list?

  • SubrataDuari Subrata Duari (@SubrataDuari) reported

    @vmbusinesshelp @vmbusiness @VMDotCom No internet connection or if there is any, it gets disconnected 4/5 times every day. The customer service is the WORST. They dont care. Complaints do not work. Any more remedy left? Time to leave virgin media?

  • Forever_Men Andy Dalziel (@Forever_Men) reported

    @virginmedia Absolute disgrace if a company, we cancelled our contract in March 2020 and still keep getting bills and cannot get through to you on the phone. We phone and all staff are just reading off a script and have no clue how to resolve your issues.

  • Weather_Jude Jude.XXX (@Weather_Jude) reported

    @ChadWeather Exactly why my parents left virgin media years ago. BT is far more reliable. Only gone down once in 2 and a half years.

  • markthornley85 MTBRFC85 (@markthornley85) reported

    @virginmedia With her being disabled she has an emergency buzzer which contact her local carer for assistance which is linked to phone line. However if the service is cut off she can’t buzz them in emergency if she has a fall.

  • clairegolder Clairegolder (@clairegolder) reported

    @virginmedia would you be able to help a friend whose elderly mothers phone is not working/they don’t know the password and just got cut off after holding for an hour!