Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 12/09/2025 23:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Hammersmith, Paddington, City of London, Southall, Newham, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames, Ealing, Richmond and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • zeed_96 Zayd (@zeed_96) reported from Poplar, England

    @virginmedia some dead ass network, I get better network on the underground @TfLRail

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • NeilClark1912 Neil Clark (@NeilClark1912) reported from Eltham, England

    @virginmedia down again what a surprise 🙄 no wi fi again!

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • jasoncostellow Jason Costellow (@jasoncostellow) reported from Lambeth, England

    @virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • AndreGosine Andre Gosine (@AndreGosine) reported from Croydon, England

    @virginmedia internet is a load of crap can’t even use WiFi in my house😭

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • amdavies141a Adrian Davies (@amdavies141a) reported from Bromley, England

    @virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia broadband really slow and on and off yet your checking service says nothing wrong

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • grahamphawkins Graham Hawkins (@grahamphawkins) reported

    @virginmedia Well I still have WiFi so that’s not going to help, just no Ethernet I’ve rebooted several times. But I can see on my switch it doesn’t look right and on a reboot it connects for a few minutes but I cannot get out to the web then goes and that’s probably down dns/gateway problem.

  • carlosgreer28 carl greer (@carlosgreer28) reported

    @virginmedia your customer service is absolutely shocking cant wait to get through so I can cancel you

  • craftymuvva 😈👑💙 𝙃𝙍𝙃 𝘾𝙧𝙖𝙛𝙩𝙮 𝙈𝙪𝙫𝙫𝙖 💙👑😇 (@craftymuvva) reported

    Hello? Anyone at @virginmedia? Anyone? Anyone at all? Any service being offered to customers by any sort of customer service? Now 17 hours in and I’m still at the stage of being asked my details. Also told you have no managers today. I want to speak to one.

  • PoojaAr32762875 Pooja Arora (@PoojaAr32762875) reported

    @virginmedia @LutzSchueler your supervisor Ranjitha just hung up the chat on me without sorting out the issue again!!! I am furious.

  • ha_riot harriet (@ha_riot) reported

    @virginmedia rubbish customer service and miss informing your customers for a quick sale has resulted in me having two internet providers and being told no one can help me? I need a response ASAP as I’m not getting anywhere on the phone! 🤬

  • cake_walk Ben (@cake_walk) reported

    @virginmedia Well it's gotten worse. The price I was quoted yesterday but couldn't secure due to system problems has now jumped up when I got through today. No-one can explain it. What is going on? Do you just make the prices up?

  • Brotacon Chris Hazeldine – MCM table E09 (@Brotacon) reported

    @virginmedia do you have a number for outstanding issues with closed accounts? I can't get through to anyone regarding the return of a charge for returning equipment. Preferably a direct email I can send all my correspondence to. I'm just trying to get an expired cheque reissued.

  • mgne71 Mark Gibbons (@mgne71) reported

    @virginmedia Hi O2 are have said they will allow me to terminate my contract with then without penalty due to the rise in my bill, what are my options for cancelling virgin also?

  • andyedin_ andy (@andyedin_) reported

    @virginmedia How do you web chat and will you be able to offer anything new or different to what I’ve already heard? I don’t need another forum to hear the same information. I need someone who can help resolve this.

  • rogerpsan Red Roger LFC #JFT97 Legacy fan and proud! (@rogerpsan) reported

    @MartinTheTopRed @virginmedia Damn