Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/20/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Southwark, Hammersmith, Southall, City of London, Croydon, Sutton, Hounslow, Paddington, Poplar, Leatherhead, Newham, Hayes and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Marshall5Sharon baffled bint .. (@Marshall5Sharon) reported from Kensington, England

    Oh great... virgin media is down... again

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • NW6Penguin Napoleon (@NW6Penguin) reported from City of London, England

    @Emily_Benn @virginmedia I still get issues with bbc4 pixels ting again. Must be the only person who called about bbc4

  • Rich_Firewall Tehbaw (@Rich_Firewall) reported from City of London, England

    @virginmedia I shall do! I'd really recommend not using Yodel, they are the utter drizzling shits and have zero customer service skills

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • deanspread Deano (@deanspread) reported from Kensington, England

    @virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do

  • caking_it Sarah Joanne King (@caking_it) reported from Bromley, England

    @virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

  • skoo3i Skoobi (@skoo3i) reported from Paddington, England

    NEVER join virgin mobile Uk. @virginmedia y do u associate with that piece of S***

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues

  • minfrin Graham Leggett (@minfrin) reported from Poplar, England

    @ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2

  • DaniMaguire94 𝕯𝖆𝖓𝖎 :) (@DaniMaguire94) reported from Merton, England

    @virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

  • iamjdenfield James D. Enfield (@iamjdenfield) reported from Ealing, England

    @virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulKelleher4 Paul Kelleher (@PaulKelleher4) reported

    Perhaps @virginmedia could sort out the issues they are having on Teesside so that those of us who need the internet for work don't have to stress all afternoon about when we can get back to work. Nearly 4 hours now for a service we pay for

  • SheilaghGinger Sheilagh Ginger (@SheilaghGinger) reported

    @virginmedia Haven’t tried through website. I used to have both my mobile and media on it suddenly disappeared Rang 150 no help

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • stevebristoluk Steve (@stevebristoluk) reported

    @virginmedia Still not working. Gonna phone that number.

  • JoeFarrugia Joe Farrugia 🇪🇺 🇲🇹 🇬🇧 (@JoeFarrugia) reported

    @virginmedia The appointment was made on the phone for 13 Sept after 13:00 hours. I never checked the app as I was not aware that the appointment would appear here.

  • BandageQueen Helen Rafferty (@BandageQueen) reported

    Still no WiFi or TV service…day 6 now. This is an absolute joke @virginmedia …why is it taking so long? App says fixed by 15.00 hours today …and nothing. Not a single update since last week 😡😡 Are you going to refund a full family’s mobile data?

  • BrianMCape Brian Cape (@BrianMCape) reported from West Bromwich, England

    Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor

  • BillieFingers Billie (@BillieFingers) reported

    @virginmedia I've just informed you of my desire to cancel the appointment. I will not be posting notification to you. Best I can do is an email.But you will not provide me with one.

  • SheilaghGinger Sheilagh Ginger (@SheilaghGinger) reported

    @virginmedia can’t add virgin media to virgin mobile on app. Password issues tried to reset password nothing happens

  • eruella Ella Emberru (@eruella) reported

    @virginmedia I placed a new order with virgin media on the 31st of July 2022. And I have now had my installation cancelled 4 the 3rd time. My next door neighbour is with virgin media, so, we are unsure what the problem is, your contact centre team do not have the necessary info