Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Ealing, Hammersmith, Tower Hamlets, Paddington, Southwark, Bromley, City of Westminster, City of London, Kensington, Sutton, Poplar and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Ben JP
(@benjp) reported
from
Camberwell, England
@virginmedia @Big_Stylo The service page is down as well.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@chinnyhill10 Virgin Media is down.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Stewart
(@Fwcomm) reported
@virginmedia Trying to get through by phone all week, no luck. Tried the WhatsApp been on all day no luck. Diabolical service
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Sam Pullen 🏴🇬🇧🇵🇭
(@samjpullen) reported
The @virginmedia customer service via the phone is some of the worst you can find, offering a deal to stay that they don’t have, agreeing the deal then hours later sending an e-mail to confirm something over 40 percent more!!, then saying sorry we can’t offer you that?
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Tanya
(@tottarn) reported
@virginmedia I’ve been trying to get in contact since Wednesday - I need to cancel my broadband because we’re moving to an area you don’t provide for. I sent a chat message and a text message…
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Lawler22
(@lawler1992) reported
@virginmedia I renewed in February. You billed me incorrectly for 2 month. You make me agree a new package to fix the issue but bill me incorrectly again. Then you make me agree a new price which again you incorrectly charge me for. I spoke with someone in SA and believe I am leaving you now.
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Jay v C
(@Jayvc) reported
@virginmedia I'm trying now for two days to cancel my contract but your IVR states they won't help me and call back tomorrow. Unacceptable. You're IVR says use the website your website site says use the phone. PLEASE CANCEL MY CONTRACT
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sam stevens
(@samstevens6268) reported
@virginmedia hi - I have my installation appointment on Monday but haven’t been told what time slot (morning or afternoon) the call center appears to be closed, could you help?
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Lawler22
(@lawler1992) reported
@virginmedia They tried to resolve on 4 separate occasions and kept getting it wrong. The last effort one of your agents removed my sports package to get the cost down to the agreed amount without telling me which I never agreed to. I think I am in the leaving stage with 30 days notice
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MEG 💛💛 (taylor’s version)
(@takemeouthome) reported
@virginmedia I’ve been trying to cancel my wifi for weeks. Every time I finally get through to someone to cancel my wifi for me they hang up on me. Can you please just cancel my wifi please.
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Mo’
(@moadegboye) reported
@virginmedia I have been trying to cancel a service with you for over 2 weeks now and it is the most frustrating thing. Twitter is always a last resort but you’re making it very impossible to cancel. 24 hour waits and once your rep gets on if there’s no response in 10 secs
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Louise Bennington
(@catfarm42) reported
@virginmedia No, but I never saw it on there after I booked the appointment either, but I did get a txt confirmation of said appointment.