Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM2 and SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Poplar, Croydon, Greater London, London, City of Westminster, City of London, Paddington, Kensington, Merton, Southwark, Bromley, Newham, Ashtead and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Poplar |
Wi-fi | |
| Croydon |
Total Blackout | |
| Greater London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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hngaminguk
(@hngaminguk) reported
@virginmedia When are you guys going to provide faster upload speeds... 1gig down with only 52Mbps up is pitiful!! I've been debating leaving to go to BT to get 900Mbps down and 100Mbps up because I need the upload.
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nvplays | Blue Boy | Follow back
(@nv_theblueboy) reported
However, for those Britain who watched the Disney network with virgin media on their last day didnt get to see the channel to very end as the provider cut the signal for the channel at around 7PM (UK time), prior to actual closedown at the midnight (20/25)
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Chris
(@bigbluewolf_) reported
@BTCMark @virginmedia What hub have you got? Is it a Superhub 3? If it is, the WiFi is useless. I have bought a mesh network, switched the hub to modem only mode and use the WiFi from the mesh network. Had it 18 months and it’s been brilliant. Superhub 3 isn’t a good piece of kit.
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Crypto Jamie
(@CryptoJamieNFT) reported
@virginmedia Please follow so I can DM / having really bad issues with my phone - I can’t call anyone and I’m abroad
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Hellfire ***** 🏳️🌈⚔️🛸👻🧙🖤
(@filletdabitchx) reported
@honorarywyatt Virgin media babbi never have an issue. It’s so **** when your net doesn’t work properly x
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dcaldwell998
(@dcaldwell998) reported
@virginmedia And once more. I’m actually going to use my phones hotspot over your dogshit service and let’s see how reliable that is. Virgin media super dogshit service.
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amy 🦋
(@_worldofamy) reported
why is virgin media the worst internet ever
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nvplays | Blue Boy | Follow back
(@nv_theblueboy) reported
But, it also have a different text as the channel closed on Virgin Media, it cuz of Virgin Media couldnt wait after Descendants to shut her down but, Virgin also put Disney XD and Jr. out of the misery (21/25)
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simon harris
(@simonha08675244) reported
@virginmedia @Danirtter1 Virgin media when are you going to fix this , it keeps saying there’s no issues in my area and to and reboot our hub , which we have done numerous times , then the problems just start straight away again, so your down detector is useless , can we have a fixed date please.
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Samuel Campbell
(@SammyTheatre92) reported
@virginmedia Wi-Fi for both upstairs and down… I’ve tried reconnecting it etc, still get the same problem!