Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, City of London, Southall, Hammersmith, Newham, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames, Croydon, Ealing, Richmond, Redhill and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| Paddington |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iain Rowan
(@IainRowan) reported
There are few 'customer service' experiences as disheartening and annoying as trying to terminate a simple mobile contract. yes #virginmedia I'm talking about you. Even the lads who got out of Alcatraz might have struggled.
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Israel Keys Barber Shop
(@IKBarberShop) reported
@virginmedia The same team I've been calling since Monday...? Tried that and I'm fed up with a lack of urgency or information. Also why should I need to keep calling? What happened to customer service and YOU guys taking the initiative to call me about a breakdown in the service I paid for
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Theo
(@Th3or) reported
@virginmedia every single day, latency issues abound. Doesn’t matter whether the hub is restarted, reset, nothing fixes it. What on earth is going on with your service in N4?! This happens EVERY day
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Marcelle Samuels
(@Lakmaker1) reported
@virginmedia Tried different browsers and incognito.imI can access emails on my phone but not any computer.THIS problem began 2 weeks ago when my original primary acct was cancelled at my request as I never use it& it was transferred to my marcelle.samuels@ntlworld account. It was msamuel2
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Lisa Wilkins 🎸🎵💙
(@lisadwilkins11) reported
@virginmedia seems to be an issue in the UB3 area. Can you confirm?
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Tim
(@tjb_uk) reported
@virginmedia Unfortunately your service page says there are no issues and everything is green. However we have had no dial tone on our landline all day. The ref ive been given is 37624570 which relates to the fault ... apparently. Any updates would be appreciated ;-)
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MrScottJ89
(@SjSmithy13) reported
@Almondzmbduck Mine’s the **** of the south, courtesy of crap @virginmedia
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suckmyleftone
(@MadAboutAFC) reported
@virginmedia Upgrading or renewing my contract but based off this level of service I’m questioning what exactly I pay for
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Sar
(@SarSteph1686) reported
@virginmedia appalled by the response I get from customer service. billed incorrectly for 3 months (and not in line with our contract) and refuse to allow me to leave my contract early unless I pay £240 fee. 6 agents spoken to and so far the first 5 failed to resolve - awful
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Rog
(@Redrog76Part2) reported
@virginmedia do you actually have any staff that do what they promise to do?. Absolute joke company and when people in the chief executives office are lying there is no hope. God help @O2 merging with these clowns they couldn't run a bath.