Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/12/2026 01:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, City of London, Sutton, Poplar, Kingston upon Thames, Fulham, Hounslow and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomNewham Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • ClairePriestl8y Claire Priestley (@ClairePriestl8y) reported from Camberwell, England

    @virginmedia I have waited in for over 4 hours for your engineer to find a leaflet on my doorstep - obviously someone didn’t bother to knock. This is now week 3 trying to get the service I pay for. I can’t spend anymore of my life on your voicehold. How can I get this sorted?

  • REHerrera Ralph E. Herrera (@REHerrera) reported from Kensington, England

    @virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia

  • jdunnlondon james dunn (@jdunnlondon) reported from Ealing, England

    @virginmedia And it’s down again! @virginmedia this keeps happening

  • JennyIllmann Jenny Illmann (@JennyIllmann) reported from London, England

    @virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?

  • carolhegs Cazza (@carolhegs) reported from Eltham, England

    OMDs will be calling to request a refund this month! My weekends have been ruined with regular poor connection. @virginmedia #virginmediadown #familyfilmnightruined

  • jamesummer2 James Baroque (@jamesummer2) reported from Esher, England

    @JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!

  • mrgeemore Gee Darguzas (@mrgeemore) reported from London, England

    I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia Can you send me customer service email address?

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia down for the third time today. Why am I paying for this?

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    @mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back

  • ShieldWallCybe1 ShieldWall Cybersecurity (@ShieldWallCybe1) reported from West Molesey, England

    @virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?

  • gorfmanrob Rob Large (@gorfmanrob) reported from Merton, England

    @virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.

  • PelhamB PelhamB (@PelhamB) reported from Croydon, England

    @libertyglobal Nice. But @virginmedia refuse to extend their existing network by 50 yards to allow me & my neighbours the option of super fast broadband. Instead we’re left struggling with speeds in single digits. And we don’t live in rural Scotland - we live less than 15 miles from C London.

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!

  • benjywenjy6 Benj 🌹 (@benjywenjy6) reported from Camberwell, England

    @virginmedia our internet is down for the third time in a week, sort it out!

  • kellygibbins81 Kelly (@kellygibbins81) reported from Wandsworth, England

    @virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!

  • MadsRB21 Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!

  • IvernelleSita IvernelleSita (@IvernelleSita) reported from Eltham, England

    @virginmedia Yes, still. So for the past 2 hours I have no internet at all @virginmedia How long I can wait until someone will answer the phone or reply to my txt. It’s ridiculous. Seriously thinking to give the notice. Your service is the worst I’ve had, met

  • DanGosBig Dan Marsh (@DanGosBig) reported from Lambeth, England

    @virginmedia another week, another loss of broadband service. And your status update suggests no fix until 4pm today, without providing any details. I expect a big drop in my bill this month

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia is your service down in the KT22 area this morning?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrBiggerexia Mossy (@MrBiggerexia) reported

    @virginmedia The complaint was filed yesterday , but I’ve been trying to make contact for several days which is a joke

  • ashgorblood ashley gorman (@ashgorblood) reported

    @virginmedia Yeah, So you can't call the national health service the 111 number from whatsapp it seems.

  • theasthinkings Thea (@theasthinkings) reported from Lambeth, England

    @virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.

  • JOhNPhoto4U JOhN Roberts (@JOhNPhoto4U) reported

    @virginmedia Hey, how come when trying to watch Netflix and being charged £98 a month the service continually buffers and fails!!! 😠😬😡

  • AndyDonc1960 Andy Doncaster (@AndyDonc1960) reported

    @virginmedia I joined your broadband 500m on 20/2 . I am very disappointed with speed it has never been over 110 meg and today even dropped as low as 10 meg . Beginning to wish I had stayed with BT

  • jamesliv963 James Livingstone (@jamesliv963) reported

    @virginmedia I've tried multiple hub reboots and that doesn't seem to resolve the issue. As of right now, our speeds are hovering around the 170-180 mark which is more acceptable. Hopefully was just a blip and will stop happening but I'll DM if it does again

  • hkaur319 Harpreet (@hkaur319) reported

    @virginmedia I’ve just done a reboot by turning the hub on and off and the issue still persists.

  • R_a_a_j_e_s_h Raajesh (@R_a_a_j_e_s_h) reported

    @virginmedia Such a ridiculous services and customer service. First you send me a quick start with no power adapter making me lose my work days for 5 days straight. I bought my self adaptor online for work. Then you bill me for the period I don use and with no compensation.

  • peechooz Peechoo Qan 💙 (@peechooz) reported

    @virginmedia I have checked and it says there are no issues in our area but I know there are as its been going on for months. We live in a new estate with 30 homes and most of them are experiencing the same issue of frequent disconnection. I have had Virgin for years but never this problem

  • JosieeBean Josie Quinn (@JosieeBean) reported

    @virginmedia No, sadly its not working at all