Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/24/2026 05:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Fulham, Greater London, London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Hounslow, Kensington, Twickenham, Southall and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomFulham Total Blackout
United KingdomGreater London Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬

  • sarahMwasHudson Sarah Martin (@sarahMwasHudson) reported from Bromley, England

    Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    @virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia There is no current estimate. Still without internet. How can I cancel the service?

  • lghendry Laura Hendry (@lghendry) reported from Camberwell, England

    @virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩

  • KyleSew2112 Kyle S (@KyleSew2112) reported from Bromley, England

    Virgin media is ****, not cable #thismorning

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    .@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?

  • Caz_Candiboots Caz_Bolt (@Caz_Candiboots) reported from Bromley, England

    Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    No service during work hours? You … useless things. @virginmedia #virginmedia #useless

  • monique86237847 EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • tobe2b Andrew Lawden (@tobe2b) reported from Lambeth, England

    @virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BaJeep1971 Bruce Armstrong (@BaJeep1971) reported

    @virginmedia Yes complaint raised - had to call them today after got a message saying they tried to contact me (but strange as I had no missed calls) - a further 2 hours on the phone and still not resolved !!

  • GMatheson5 G Matheson (@GMatheson5) reported

    @virginmedia Ok - for the umpteenth time! We had a problem receiving calls whilst roaming which could not be resolved by your technical support. I did do all the necessary checks online before I left and we have travelled before with no issues. This happened on both my wife's iPhone and

  • samyidcharteris samantha (@samyidcharteris) reported

    @virginmedia I have just had a bill but was told o wouldn’t be charged this month because of the crap service I have been getting over the past 6 months… I presume this will be dealt with?

  • NiliSaar72 Nil נילי (@NiliSaar72) reported

    @PIreland33 @virginmedia Awful that

  • stefscaz stef 🏳️‍🌈 🏳️‍⚧️ 👽 (@stefscaz) reported

    @virginmedia Being told that I have a charge of £102 and was getting zero understanding from your department in manilla so rude please Lutz Schüler @LutzSchueler can you sort this as not what I expected virginmedia to treat its disabled customers

  • No1_WindowClean Window Cleaning Service (@No1_WindowClean) reported

    @virginmedia I've been a customer for nearly 20 years my bill is £130 a month with a pay on time every month you sent me my bill for July which I tried to pay but then you told me I had to put a new password in which I'm not doing because I liked my old one you then....

  • stefscaz stef 🏳️‍🌈 🏳️‍⚧️ 👽 (@stefscaz) reported

    @virginmedia You have been given these details when I renewed my contract 18 months ago and send in deed poll certificate now being punished for virgin media incompetence at not updating your records and my contact ended and service suspended due virginmedia not doing there job now no service

  • JakeMitche1l Jake Mitchell (@JakeMitche1l) reported

    @Defencebrief @virginmedia I had this discussion with them last week and was told in very aggressive (for customer service) terms that "its an incentive to get new people. I can do you a better discount than other customers that have been with us less, but not as much as the new customers". So I cancelled.

  • stevetittensor Steve Tittensor (@stevetittensor) reported

    @virginmedia Dear Virgin. Please stop hassling me about my old equipment. I sent it back via CollectPlus because you failed to collect it when you said you would and did not return a message.I have the tracking number and if it’s lost that’s not my problem. Thanks

  • nickledger76 Nick Ledger (@nickledger76) reported

    Come on @virginmedia, this is an utter shambles. Intermittent network fault in the area for the last 9 days, every day you say you've fixed it and it's still not working. And now it apparently won't be sorted until 5 days time. You can do better than this.