Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Merton, Hammersmith, City of London, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Sutton, Poplar, Kingston upon Thames, Fulham and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Merton |
TV | |
| Hammersmith |
Internet | |
| City of London |
Total Blackout | |
| City of London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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✨Siany Sparkles 💙 ⭐️🏳️🌈💙💕
(@spencer_sian) reported
from
Bromley, England
@virginmedia wondering if there are significant issues in the BR7 area -Chislehurst
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan 🌊
(@Chelb) reported
Virgin Media is having major issues in my area. I spoke to them on the phone said its a ongoing invstigation they are trying to fix. I am keeping updated, so currently No stream today, hopefully this can be sorted ASAP. Will keep you guys updated.
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Anthony Boutall
(@anthonyboutall) reported
@virginmedia - we were due installation on 15/7/21 after moving house. Delayed 3/4 times. My pregnant wife and I were looking forward to having internet & TV over the summer. Yet again, the due cabling at the property has not been completed today. Can someone assure a solution?
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Ann Robson
(@AnnRobs10004465) reported
@virginmedia I HAVE PAID OVER 14k FOR A RUBBISH SERVICE AND BEEN A CUSTOMER FOR 17 YEARS! Tell @LutzSchueler that!!
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niran
(@NiranGs) reported
@virginmedia What is even happening? You haven't informed any of your customers experiencing this about what is going on and why our wifi has been down.
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Alan Manyo
(@MManyo83) reported
@BenjiRush83 @virginmedia been happening to me for like 5 months and they still have not helped me once and have even denied problems in the area......pure scam its funny that they think they are gonna get away with this ****...
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Paul Rockett
(@PaulPaulrockett) reported
@virginmedia After being assured this was fixed the problem has reoccurred a week later and I’m without email again. I’m going to have to leave you guys if this keeps happening - please respond
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Liz Robinson
(@ForcompsonlyLiz) reported
@virginmedia awful internet for 4 days now. Cannot use a streaming service at all. Please don’t tell me service is good in my area because that’s clearly not the case.
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Catherine Shield
(@shieldsie92) reported
Major internet issues this evening with @virginmedia - customer service “automated system” is absolutely rubbish!!! Technician coming Friday…NOT GOOD ENOUGH. @bt_uk here we come!
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Paul Rockett
(@PaulPaulrockett) reported
@virginmedia please can you help - the email mailbox error you fixed last week has reoccurred again for no reason and if this keeps happening I’m going to have to leave virgin media 😞
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Alan Manyo
(@MManyo83) reported
@CyanJayMorris @virginmedia 5 days....5 months for me......literally the same EXACT issue and yet they keep telling me theres no issue while charging me top dollar