Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 12/12/2025 14:30

December 12: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Ealing, Hounslow, Croydon, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Southall, Dorking, Bromley and Poplar.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomEaling Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • markwarne Mark (@markwarne) reported from Kingston upon Thames, England

    Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Merton, England

    @Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @JohnGaylor @virginmedia You couldn't make this shit up

  • mpatric Michael Patricios (@mpatric) reported from Merton, England

    @virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @jonslinn @virginmedia TW11. Nothing . All down

  • annwyllie annwyllie (@annwyllie) reported from Hounslow, England

    @virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • call_horne Chris (@call_horne) reported from Bromley, England

    @virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Paddington, England

    @DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia

  • lisa_hulme Lisa Hulme (@lisa_hulme) reported from Richmond, England

    @virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LinziMackie Linzi Mackie (@LinziMackie) reported

    Fastest internet apparently and still nothing will play 😡 I’ve had problems working from home because of poor service. Cloud telephony drops calls when working on @virginmedia WiFi do you want to explain why to my employer?

  • SuziJHill Suzi Hill (@SuziJHill) reported

    I've had no choice but to quit @virginmedia after 12 years as a customer due to spending over 10 hours on a WhatsApp chat trying to get a simple change to my package actioned..... for the 2nd time!

  • Evans3190Evans Madeline Evans (@Evans3190Evans) reported

    @virginmedia Not a happy customer, no internet for days, gets fixed, TiVo box not working, new box sent,C219 code comes, up 5 days wait for engineer. On phone for hour for to ask to speak to supervisor not even spoken to cut off call. 12 no TV service.

  • EroLama Dii Gurung (@EroLama) reported

    So it was @virginmedia at fault for me not having any internet for the past few hours, and here I was losing my mind trying to fix it.

  • Jonempe jon price (@Jonempe) reported

    @virginmedia So to raise a complaint I have to ring the same customer services number I’m ringing to complain about!!! I think I’ll just call the retentions team, this is totally unacceptable service. You could always get one of your team to call me to sort this out, not me calling you!

  • WhatDoiDoWrong j o d i e 🤢 (@WhatDoiDoWrong) reported

    @virginmedia Problem is happening again…

  • 420judas ~ amber 𓃮 (@420judas) reported

    @virginmedia okay. it seems to be working for now, but i’ll try again tomorrow. would you have any idea what’s causing the signal to only reach one room?

  • ChamaMayaMB 👑 CMMB 👑 (@ChamaMayaMB) reported

    Virgin Media have the worst hold music… some oontz oontz Joel Corry tunes… it’s making me want to top myself…

  • Jonempe jon price (@Jonempe) reported

    @virginmedia Frustration is totally the wrong word!!! All I want is your company to fix their cable that is causing the fault, how do you justify still charging me £89 a month when your service is this bad, back to calling your customer services number to not get anywhere!!!!

  • Guptdin7 Dinesh Gupta (@Guptdin7) reported

    @virginmedia I signed up to a £35/ month contract but was billed £85 in 1st month. Your customer services reassured me that this was a mistake and it will be adjusted the next month. Now I have received a bill of £91 when I should not have needed to pay anything.