Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Southall, Mitcham, Redhill, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, Feltham, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
TV | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Tanvir Siddiqui
(@tanvir_siddiqui) reported
from
Hounslow, England
@virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Paul Sexstone
(@pompeypaul72) reported
from
Kingston upon Thames, England
Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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fabiano
(@fabparra) reported
from
Brentford, England
@LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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davidjpoole
(@davidjpoole1) reported
from
Richmond, England
@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Ryan Desai
(@ryandesai) reported
from
Wandsworth, England
@LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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Paul Kinlan🍀Sighthill Emerald Flag Bearer🍀
(@KinlanPaul) reported
@virginmedia I need to speak to a UK based help team regarding the restrictions on an account ... Spent the last 10 days trying to get this sorted . . No TV or broadband in a vulnerable persons household!!! Please follow so I can forward the details
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Emma Sullivan
(@emmalsullivan85) reported
@virginmedia Yup have done this a million times before and yet WiFi is still terrible. I have to turn it off my phone even when sat a metre away just to be able to get some form of Internet
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Ade of Spades ♠️🇯🇲
(@ade5star) reported
@virginmedia I was told between Christmas and New year it was an issue identified in the area from the 17th Dec that would be rectified by the 4th Jan. I have had issues since the 26th Nov up until now and still nothing has changed. Gradually gotten worse 🤔
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Becky
(@1986Rjm) reported
@virginmedia I understand Covid is a trying time for everyone, however, constant issues from your internet adds to this, making working from home/home schooling incredibly difficult. I just need to speak to someone without been fobbed off! Why is this so hard?! #virginmediahelp!
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simon arnold
(@simonarnold73) reported
@virginmedia Thanks for getting back to me. My wifi speed is slow. I'm on the M350 pack with which you guarantee at least 181 mbps yet i'm struggling to get 30 or 40. We do have a lot of items connected most of the time but this is why we pay for your best advertised pack.
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simon arnold
(@simonarnold73) reported
@virginmedia @TwoPoundPunt I've got to agree with two pound punt. Nightmare to get in touch with. You tell us not to ring except in an emergency yet you have no email address and we can't DM you on either twitter or Facebook.
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Connor aka. Cubb.
(@IamCubbae) reported
@ayresie__ @virginmedia Check your bitrate and make sure your pc specs are up to date any software that needs updating or try reinstalling your obs.. everyone who lags immediately assumes internet issues but it could be internal problems on the pc double check over every thing and then try again. P.s gl
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ochaye😜
(@badassscotsman) reported
@virginmedia No because I don't see why I have to pay for something that is not my problem. I got a new modem because they said the old one would be the problem. Now I have the new one the signal is still poor for 200mb. Still have the same problem as before.
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Dean Isherwood
(@Deanish1) reported
@virginmedia Yes sorted now but still really poor that your systems can’t detect a fault until 8 hours later. Not the first time the service has gone down recently