Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, Thornton Heath, Purley, Croydon, Dorking, Coulsdon, Redhill, Twickenham, Sutton, Mitcham, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, and Carshalton.

City	Problem Type	Report Time
Wandsworth	Internet	21 hours ago
Thornton Heath	Total Blackout	22 hours ago
Purley	Internet	1 day ago
Croydon	Internet	1 day ago
Croydon	Total Blackout	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 5 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Trevor Graham (@MrTG_Tweets) reported 5 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Shasa Colson (@THE_COLSON) reported 8 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Millwall halfwayline (@millwalljdb) reported 10 minutes ago from Camberwell, England

  @philclarke0170 Virgin media seems to be the problem

• 
  Adam H-Matthews (@AdamHMatthews) reported 11 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  Stephen Champion (@Champs707007) reported 13 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Befitat50 (@befitat50) reported 13 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Philip 🦅 (@Phil_Swallow) reported 14 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  traymca 💙 (@traymca) reported 19 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 25 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Millwall halfwayline (@millwalljdb) reported 33 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  Charbster (@charbster) reported 35 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  William (@willbassoumba) reported 37 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  traymca 💙 (@traymca) reported 38 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Mike Fuller (@ninepine) reported 45 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Jessica Carmody (@JessicaCarmodyV) reported 48 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Miss Toppin (@Miss_Toppin) reported 50 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Jeff Brown (@fadermonkeyking) reported 53 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Paul Smith (@paulhelpspeople) reported 55 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 58 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported 6 minutes ago

  @virginmedia problem with sky sports red button? Tennis matches bouncing back to main tennis feed

• 
  Ciarán Boyle (@ciaranswindon) reported 9 minutes ago

  @virginmedia This isn't good enough at all. Did you do no system testing before this latest relaunch you carried out this week. Terrible service.

• 
  John Spencer 555 (@johnspencer555) reported 12 minutes ago

  VirginMedia was down afternoon, evening, and all night? The phone is via the Hub now, silly as you can't phone for help when the whole thing crashes, even the TV was down, rare. I couldn't fix old ariel so no TV. But no biggy, I guess.

• 
  James Durrant (@je_durrant) reported 12 minutes ago

  @virginmedia Well, your support line have now told me that you won’t be fixing the line until 24th September, and even then they can’t guarantee it. I’m calling tomorrow to cancel everything

• 
  Anne Bradford (@AnneGBradford) reported 13 minutes ago

  @virginmedia Yes you are virgin media @virginmedia It was the help crew or someone pretending to be from them that tried to scam us with their what's app message, getting us to download an app we had never heard of and trying to get our bank details! When we asked why, they suddenly hung up!

• 
  Kathy Miller (@KathyMi25429227) reported 16 minutes ago

  HOW do I speak to a REAL PERSON...Disgraceful service.I do not want to set up a number.I am writing to Ofcomm now @virginmedia

• 
  Shaun Harding 𓅪 (@Sbaggieboy60) reported 16 minutes ago

  @virginmedia first day of the football season and red button not working…..brilliant I hope I’m going to get some kind of refund?

• 
  David Gardner (@LeylandDavid) reported 16 minutes ago

  @virginmedia No problem. I believe in calling out poor service, and passing on compliments when required. Although the service was out all night and all morning, you came through for us when it mattered. I'd have been stuffed if it had been a work day, as I work from home. Well done today.

• 
  Tom (@HereComesTheKop) reported 16 minutes ago

  @virginmedia is scum. Atrocious customer service.

• 
  StephenP (@StephenP311275) reported 18 minutes ago

  @virginmedia You were "looking into it" a couple of months ago and nothing happened. I can get a better deal and service by going back to Sky as a new customer.