Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/02/2026 13:25

February 02: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Croydon, Southall, Paddington, Carshalton, Southwark, Mitcham, Newham, Ealing, City of London, Coulsdon, Kensington, Poplar and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomCroydon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • JoanaLoGomes Joana (@JoanaLoGomes) reported from Merton, England

    Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

  • staffora Staffora (@staffora) reported from Kingston upon Thames, England

    @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

  • jasonhier Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

  • jfcolomer Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • magma62 mara penzo (@magma62) reported from Brentford, England

    @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

  • charbster Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • befitat50 Befitat50 (@befitat50) reported from Lambeth, England

    You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • markatpt Mark Armstrong (@markatpt) reported from London, England

    @virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

  • Semykaya Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • markatpt Mark Armstrong (@markatpt) reported from London, England

    @virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.

  • befitat50 Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • befitat50 Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lesleymahon lesley mahon #TeamLH (@lesleymahon) reported

    Dear @virginmedia , why, oh why can I not access my emails due to a problem at your end. This is happening way too often now, and is having a big impact on me. Please let me know and more importantly...sort it once and for all.

  • griptapebeercan griptapebeercan (@griptapebeercan) reported

    @virginmedia do you know how long your website will be down? Need to log in to confirm or cancel my account before it auto-renews, but can’t log in.

  • vspearson85 You can call me V (@vspearson85) reported

    @DuskyMoko @virginmedia Even if you're out of that 14 day period, the fact they erroneously cut you off and then refused to reconnect you in a timely way should mean you can cancel without penalty anyway.

  • glitterball123 Lyndsay L (@glitterball123) reported

    @virginmedia your chat online is not working and I need to speak to someone regarding renewing my contract you got a number I can call

  • DuskyMoko Dusky Moko (@DuskyMoko) reported

    If @virginmedia can cut off my access remotely in the blink of an eye, surely they can turn it on again remotely in the blink of an eye! No need for an engineer. I've been promised internet in the next 24 hrs but I know it won't happen because they are as bad as their reputation.

  • leterpewis Peter Lewis (@leterpewis) reported

    @virginmedia How can a media company have such a poor website? It's been intermittently working all day. Currently 400 Bad Request (no changing browser doesn't fix it).

  • clicketyclack2 clicketyclack (@clicketyclack2) reported

    @virginmedia your internet service is extremely poor and then I’m told you guys don’t guarantee WiFi & try to upsell me a product that also doesn’t guarantee a stable connection. Customer service is abysmal & your offshore call centre is far from helpful. Absolutely fuming 😡

  • gordonbryan Gordon Bryan (@gordonbryan) reported

    Virgin broadband down for anyone else? Nothing here for hour and half so far #virginmedia

  • scottydee83 Scott Dolan (@scottydee83) reported

    @virginmedia are there issues in DD4 area? Phones and internet down

  • DarrenHeathDJ Darren Heath (@DarrenHeathDJ) reported

    @virginmedia why are you replying to tweets stating the Netflix issue is resolved? You should be saying “we have been aware of the issue for a while, yet we can’t give a date to resolve it, however we will continue to charge you for a service we can’t deliver”