Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/09/2026 18:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Newham, Croydon, Southall, City of Westminster, Paddington, Poplar, Wandsworth, Southwark, City of London, Greater London, Tower Hamlets, Carshalton and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHounslow Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • hodgie_hd Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from Poplar, England

    @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from City of London, England

    @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

  • strutcakes Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • MarchetF Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • MiaZagica Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • imbranzo Mamba 〽️🦋 (@imbranzo) reported from Bromley, England

    holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

  • RPLibDems Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • Keldavey hippychic (@Keldavey) reported from Bromley, England

    @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported from London, England

    Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

  • PieFaceMark mark (@PieFaceMark) reported from Poplar, England

    Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

  • gorgeousuk anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • pjwigley peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • nathantalbot Nathan Talbot (@nathantalbot) reported from City of London, England

    (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

  • gorgeousuk anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

  • squeakytoy Steven Peterson 🏳️‍🌈 (@squeakytoy) reported from Poplar, England

    @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

  • MrTG_Tweets Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Cookie247 Cookie (@Cookie247) reported

    @MattCarnie @virginmedia Never used a company that made it so difficult to leave

  • ryan_avfc82 Ryan (Alan Hutton Is God) (@ryan_avfc82) reported

    @TechieSaigon @virginmedia I think the entirety of virgin is down so no point trying tbf, websites down, my wifis down and a few others

  • TechieSaigon Sheree 🐝 (@TechieSaigon) reported

    @virginmedia hiya, I’m trying to run signal diagnostics for the home to check for black spots but the app keeps force closing. It was fine over the weekend..app and phone is up to date. Even deleted the app and redownloaded but still force quitting, please help! 🤞🏽

  • SeanCoppo Sean (@SeanCoppo) reported

    The irony of @virginmedia having an advert come on every 5 minutes telling us how marvelous there reliability is. Yet my internet has been down for hours, as well as it just cutting off every now and again for the last few months. Definitely not renewing this contract 👎

  • WakeUpUkffs Grace (@WakeUpUkffs) reported

    @virginmedia Awful service, no internet last night from 5pm. What am I paying £42 a month for? I will be cancelling today!!!!

  • amirnrf pablo (@amirnrf) reported

    @virginmedia my service status is fine, i’m having in game issues with my console and i have troubleshooted, however it is to do with my ping

  • ALIGS124 ALI_GS12 ★ (@ALIGS124) reported

    @virginmedia @virginhelp how many times do i have to contact you guys FIXXXX MY WIFI ITS VERY SLOW AND UNSTABLE IM PAYING £60 FOR THE GIG 1 AND NOT EVEN GETTING ABOVE 200 MBPS GREAT ADVERTISING. GONNA HAVE TO SWITCH TO A DIFFERENT COMPANY MAYBE BT.

  • ryan_avfc82 Ryan (Alan Hutton Is God) (@ryan_avfc82) reported

    @jamie40535928 @HarryWhalley3 @virginmedia **** ive probably been hacked then brilliant

  • notsogr8dani Daniel Sá (@notsogr8dani) reported

    call me virgin media because i always go down on you... and i’m a virgin

  • chris_h_mann Chris Mann (@chris_h_mann) reported

    @virginmedia Spoken to them before. Movers team passed us to install team, who passed us to pre-install team. There must be a way of escalating matters within your organisation so somebody who can actually do something to solve a customer’s problem looks at it.