Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hounslow, London, City of Westminster, Paddington, Poplar, Croydon, Newham, Wandsworth, Southwark, City of London, Greater London, Tower Hamlets, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| Hounslow |
TV | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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mark
(@PieFaceMark) reported
from
Poplar, England
Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache
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Mamba 〽️🦋
(@imbranzo) reported
from
Bromley, England
holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Poplar, England
@virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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royce
(@ubejam08) reported
@topdoghoward @virginmedia No, i have tried the link which has led me to a robot chat, was advised that someone will communicate within 72 hours to which no one did. I am fed up with the service of virgin. So easy to contact someone when youre trying to sign up for subscription but terrible comms after
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Adam Brooks
(@BrooksyBoy1966) reported
@virginmedia Another hour and five minutes wasted on the phone. Another manager call promised In five minutes, an hor later and still waiting. IS THIS HOW YOU TREAT CUSTOMERS ?
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michael callaghan 🏴🏴
(@michaelcallagh7) reported
@virginmedia Any phone I have the signals terrible in house, sims a contract but I'm paying £32 a month that's supposed too be £26
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Ben ✌😎
(@thefield14) reported
2/2 and now even though I was on the phone for 50mins still no resolution and can’t get out of my contract because there isn’t such thing in mine as Wi-Fi guarantee and can’t leave unless I buy completely out of my contract but not getting what I’ve paid for @virginmedia
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Denise oneill
(@com_oneill) reported
@virginmedia Had engineer out on sat still having intermittent service day 13 😡
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Loulouland 🏴 🇮🇪
(@landloulou) reported
@virginmedia And then as soon as I’ve registered with another company after years as a customer of yours & having spend in the region of £14,000 for your services when this is sorted leave me the hell alone. Anyone reading this DO NOT join this company they are horrendous #Virgin #Virginmedia
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Carol Bonsell 🏴🇮🇪🏴
(@CarolBonsell) reported
@virginmedia Ran both checks and saying there's a definite problem with both.
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Lindz Devine
(@LindzDDub) reported
@virginmedia I am getting a little annoyed now with my Internet. I seem to be the only one having the issues this bad. It's connected with ethernet/LAN connection, so it shouldn't be booting me out so many times. I shouldn't be having to reset my hub the x amount of times I have…
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Rob 🇮🇪
(@Rob33102839) reported
@virginmedia unfortunately another customer with no home internet, any idea of when the issue will be fixed?
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ReiVen: EldritchVtuber!
(@VoidReiven) reported
@virginmedia another day, another total outage and your check-services not letting me report it because I keep getting your "please try again later" page. Just cause you refuse to hear that there is a problem, doesn't mean it's not there. Fix your service, or scrap leave penalty.