Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, London, Ealing, City of London, Southall, Fulham, Southwark, Paddington, Hounslow, Leatherhead, Greater London, Poplar, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
||
| London |
Wi-fi | |
| London |
Internet | |
| Ealing |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.
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Marta
(@itsmartamoya) reported
from
Merton, England
@virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
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Tim Hole
(@TimHole) reported
from
West Molesey, England
@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!
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LiLy Lovely
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusiness outage estimated fix date is 20/09. What planet are you lot on?
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
@virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!
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Tim Hole
(@TimHole) reported
from
Kingston upon Thames, England
@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
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Mark
(@markrhorney) reported
from
Lambeth, England
@virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!
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Oliver Fatyol
(@IstvanOFatyol) reported
from
Ealing, England
@virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia Done that, and still doesn't work
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Mr Wookie aka Cliff
(@DogAteMyWookie) reported
from
Croydon, England
Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.
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Nia Wyn Thomas
(@niawynthomas) reported
from
Richmond, England
@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Connor
(@TheCudders) reported
@Spezial_1967 @virginmedia Brother, people need it for jobs and other important things. It’s very understandable to be complaining about a service you pay for.
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UC-Caos
(@xXRagingChaosXx) reported
@virginmedia It's still not working for us
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Ash🇿🇼🃏 MilkMarch
(@Inverted10Role) reported
@MAK4LELE @virginmedia Gone down again😭😭😭
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ZUO
(@PerzanMi) reported
@virginmedia I don't care about your problems. I pay £64 for internet. This is my last year of contract with you
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charles hicks
(@charles94131971) reported
@virginmedia Are we going to get a discount for loss of service?? We pay enough
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Sammi
(@ZombieQueenBee) reported
@staceelouox @virginmedia We were grinding the season camos on shipment24/7 for weapons but got kicked off due to issues 🙄 only had knives to go
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Yv
(@yogi7592) reported
Still not working properly been down all day. All virgin media sites not working @virginmedia #VirginMediaoutage
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Lukasz Slusarski 🇺🇦
(@LukaszSlusarski) reported
@virginmedia The broadband is down again. Do you have information how long it may take to restore it?
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Derek J. Kettlety
(@djkettlety) reported
@virginmedia getting fed up with your service now, how fu**ing dare you hike our charges and provide this poor excuse for a service
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𝕵𝖔𝖉𝖎𝖊-𝕷𝖊𝖎𝖌𝖍♡
(@deadringxr) reported
@virginmedia Happened last night too… wtf is going on