Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/20/2026 14:15

January 20: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Southwark, London, Southall, Mitcham, City of London, Stepney, Hammersmith, Bromley, Croydon, Hayes, Beckenham, Poplar, Fulham and Reigate.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomSouthwark Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact

  • zeed_96 Zayd (@zeed_96) reported from Poplar, England

    @virginmedia some dead ass network, I get better network on the underground @TfLRail

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • AndreGosine Andre Gosine (@AndreGosine) reported from Croydon, England

    @virginmedia internet is a load of crap can’t even use WiFi in my house😭

  • NeilClark1912 Neil Clark (@NeilClark1912) reported from Eltham, England

    @virginmedia down again what a surprise 🙄 no wi fi again!

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • jasoncostellow Jason Costellow (@jasoncostellow) reported from Lambeth, England

    @virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KatieThompson86 Katie Francis (@KatieThompson86) reported

    @virginmedia I do have a online account to check and it’s all been changed! I’ve tried calling and the online chat takes over a hour to even speak to anyone it’s not very good service

  • aileendonegan Aileen Ní Dhonnagáin 🥶 (@aileendonegan) reported

    @virginmedia Hiya, my wifi keeps crashing and is really weak since yesterday. Is there an issue with the connection? Do DM me with troubleshooting steps.

  • KatieThompson86 Katie Francis (@KatieThompson86) reported

    @virginmedia Can you direct message me? I didn’t receive any discount! I asked for the same service! You should see it if you go into my account and on the live chat

  • PDGTips Michael Barker PDG (@PDGTips) reported

    @virginmedia internet down for over 12 hours. Tried to get through to customer services and over an hour wait to speak to someone...totally unreliable service...how much compensation am I due?

  • AlistairCullen1 Alistair Cullen (@AlistairCullen1) reported

    @virginmedia @CRRobbo Website is down!

  • Joehufton Joe Hufton (@Joehufton) reported

    @virginmedia £245!!! It is grossly unfair. I’m exhausted by you. But it’s okay. I’ll ring you again today ask to raise a complaint (you still haven’t done this) and speak to a manager for the 5th time. And then if you don’t budge I’ll complain to @ofcom & Cisas about policy & service.

  • markonthehoof Mark Allison (@markonthehoof) reported

    @virginmedia after one and a half hours on the phone and being cut off twice, I was promised a callback within 5 minutes.. Never Happened, so I'm on hold again for the 4th time #poorservice #nightmareservice

  • Carina_spence Carina Ann (@Carina_spence) reported

    @virginmedia spoke to your team over a month ago to sort out my new contract and never heard back! Now can not log into my account to check if it was done

  • teejay56 TJay (@teejay56) reported

    So have been trying to get hold of @tescomobile for the last hour want to switch to @virginmedia for my mobile phone going round in circles if I don't hear from you soon will cancel with my bank

  • LordMole Gary (@LordMole) reported

    @virginmedia Ok - will just be extremely irritated if it is just a holding letter trying to close the complaint due to alleged no response from my side.