Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/27/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Southall, Mitcham, Redhill, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, Feltham, City of Westminster and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

  • nickgusset Nick (@nickgusset) reported from Bromley, England

    @Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)

  • JClinton37 JC1980 (@JClinton37) reported from Camberwell, England

    @virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • prashthambi Prash (@prashthambi) reported from City of London, England

    @virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer

  • PaulGoldsmith73 Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England

    @virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

  • tobyeverett14 Toby Everett (@tobyeverett14) reported from Wandsworth, England

    @virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

  • mistergrainger Robin (@mistergrainger) reported from Brentford, England

    @virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkoT1989 Mark Thomson (@MarkoT1989) reported

    @virginmedia Tried your call centre yesterday (as did my dad as he is also looking to cancel) and was cut off whilst waiting. Nobody has bothered to reply today via WhatsApp (again) after being passed to cancellations this morning.

  • mo_onlightae 💞 (@mo_onlightae) reported

    @virginmedia I had emailed them my complaint of my contract becoming too expensive and they offered me a new one. So it’s not a formal complain in that sense and there is nothing on my vm. Thank you for your help

  • Cockney_Moore Moore (@Cockney_Moore) reported

    @virginmedia Yes I have and the call handler was very nice. This issue has been going on for a very long time and I don't feel it's fair as I have a very demanding job, 2 kids so I don't feel I should have to chase this all the time!

  • Rivermansky63 Alex M (@Rivermansky63) reported

    @linannlum @virginmedia Awful

  • RabidSalmon Glen (@RabidSalmon) reported

    @virginmedia Well you did it for @mermhart yesterday or is it only high brow celebs you help so you can show lots of people just how good your customer service is? Personally I find it absolutely shocking! How about helping out the little guy because that last reply was laughable!

  • gifts_promo GIFTS_promo (@gifts_promo) reported

    @virginmedia @nikuksoc Usage increased... quality of service decreased! Can't even call Customer Services at 6.30pm on a Sat night anymore! No increases justified, you are just rip-off merchants, your tech is crap, worse broadband in the country. You should be reducing prices for being so f'n useless!!

  • iToon9 Ian (@iToon9) reported

    @virginmedia Yes there is but I had issues for over 7 months and they have never been resolved get past from pillar to post it’s a shambles

  • kaykey43 kay burry (@kaykey43) reported

    @virginmedia I simply wanted to close my account. Tried all day yesterday via WhatsApp but had no reply other than you’re in a queue. Spoke to 4 people today, got hung up on twice then almost bullied into not cancelling. I can honestly say it’s one of the worst experiences I’ve ever had!

  • morag_archibald Morag Archibald 🍑🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@morag_archibald) reported

    @linannlum @virginmedia Cancel the direct debit and send them a cancellation email. Hopefully that will help especially when they don’t get any money.

  • Snypa666 Karlos (@Snypa666) reported

    @virginmedia Kept transferring me, bills to customer relations to sales to complaints to customer relations again. All saying they can’t help and would transfer me.