Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Ealing, London, Hounslow, Hammersmith, Newham, Paddington, Croydon, Poplar, Southwark, City of Westminster, Caterham, Walton-on-Thames, Southall and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
||
| Ealing |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
-
Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
-
Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
-
Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
-
JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
-
DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
-
Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
-
Chris
(@HWick_Bluenose) reported
from
Richmond, England
@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.
-
Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
-
Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
-
Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
-
Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
-
Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
-
Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
-
Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
-
Nicola Arnold
(@njanea) reported
from
Richmond, England
@virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!
-
Ladakovich.
(@ladakovich) reported
from
Richmond, England
@Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((
-
Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
-
cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
-
Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Martin1983
(@mtd241983) reported
@virginmedia According to The VM sales team you no longer offer the cable TV just stream service I don’t want this. I am in a VM area and have a connection point in my home
-
Ray McKinnon
(@RayMcKinnon1) reported
@SkyHelpTeam It’s been a nightmare, not even received my login for Disney+ yet being billed for it, not what I expected from Sky, never had issues with Virgin media either. Please restore my trust in Sky
-
ConsistentEquipment
(@ConsistentEqui1) reported
Great service @virginmedia give me a email address that no one replies too 👍🏻
-
♥ Emma Knox ♥
(@emz_k03) reported
@jaywillo1983EFC @virginmedia We’re the same, keep phoning up and keep getting diverted to an automatic line too, then cut off. Shocking service!
-
Martin1983
(@mtd241983) reported
@virginmedia I don’t want stream I want cable TV but according to VM you don’t offer cable tv anymore just the streaming service.
-
old3n
(@old3n1) reported
@virginmedia again your crap no internet buffering unable to watch Netflix can't wait for my contract to end
-
CAnwenCH
(@CookHenesy) reported
@virginmedia @Emma97745369 Why can’t you just let the woman cancel the contract for free and go with a company that can provide the service she’s paying for?
-
Perhaps_not
(@_perhaps_not) reported
@virginmedia I am seriously fed up with your lies. Your billing error means my services are now disconnected. You have no appreciation for your customers and your customer service is useless.I will be cancelling my contract and you won't see more money from me!!!
-
Gregg Anscomb
(@GAnscomb) reported
@virginmedia also they took money from our account, which was way more than the agreed contract THEY agreed to, to keep our business. Literally going against what they agreed. Then said they would fix it, and never did…. What a shock #donttrustthem #lies
-
jayne nicholas
(@jaynenicholas) reported
@virginmedia I have spent 1hr 6 mins trying to cancel absolutely disgraceful service