Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Croydon, Esher, Kingston upon Thames, Tadworth, Warlingham, Wandsworth, Thornton Heath, Purley, Dorking, Coulsdon, Redhill, Twickenham, Sutton, and Mitcham.

City	Problem Type	Report Time
Caterham	TV	8 hours ago
Croydon	Internet	8 hours ago
Esher	Wi-fi	18 hours ago
Croydon	Internet	21 hours ago
Kingston upon Thames	Internet	2 days ago
Croydon	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Justin Moore (@jm1967uk) reported 4 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Joana (@JoanaLoGomes) reported 9 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Philip 🦅 (@Phil_Swallow) reported 11 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  John lumb (@Johnlumb67) reported 13 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Stephen Champion (@Champs707007) reported 15 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Rana Rahman (@ranaraptor) reported 16 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 17 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Befitat50 (@befitat50) reported 18 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Befitat50 (@befitat50) reported 30 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 32 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Befitat50 (@befitat50) reported 38 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Kay Bak (@kaybaka) reported 40 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Marta (@itsmartamoya) reported 41 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Beth (@bethcanadian) reported 46 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 48 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Phil ******* (@SustyPhilC) reported 49 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Mike Fuller (@ninepine) reported 53 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 57 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  R. Aaron (@aaronuart) reported 59 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 59 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Miller (@PeteinExeter) reported 5 minutes ago

  @virginmedia 2nd outage in a week in Ztge EX1 area. You are definitely the worse company in the world. Cannot wait till I can cancel my direct debit and new use you again

• 
  Kev Crane (@KevCrane41) reported 7 minutes ago

  @BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.

• 
  Fred (@fred_fre) reported 9 minutes ago

  @virginmedia no cable tv in Erdington/Sutton Area (Birmingam), went down last night. Can you fix it please asking for a friend @villa4ever29

• 
  Paul Rich (@PaulRic59799558) reported 10 minutes ago

  @CheekyVic @virginmedia There all the same I’m afraid I’m with talk talk iv had so many problems with my internet speed iv given up

• 
  Frankie Smith (@frankiesmith74) reported 13 minutes ago

  @virginmedia please can someone phone me urgently to deal with the entirely unacceptable service I am receiving from your home mover team. A failed installation on Wednesday and no engineers turning up yesterday or today despite being promised! I can’t get through on the phone

• 
  GW (@GGWilliams72) reported 17 minutes ago

  @virginmedia @Bomber19631 I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Serv’s on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. I’m going back to @SkyUK 👍🏻👍🏻👍🏻

• 
  angela worley (@villa4ever29) reported 19 minutes ago

  @DianeRusse58708 @virginmedia I had the same issue. Did you have error code:CS2004? Mine is now fixed, but only within the last hour.

• 
  Nick Morris (@nickjmorris_3) reported 19 minutes ago

  @virginmedia no tv or broadband all day in WD5 area. Called customer services who told us it would be fixed at 2:30am. That’s not good enough. Please can someone contact us to let us know how to get online sooner?

• 
  Pekalton (@Pekalton) reported 23 minutes ago

  @ConorPDunne I agree Connor. It’s time for a complete change of direction for RTÉ. I’ve lost interest in the LLS and RoT. I get RoT brings tourism to Kerry but it’s time for a change. RTÉ is still living in the times gone past. What exactly are we paying TV licence for? Virgin Media is as bad

• 
  Campfire Gin (@campfiregin) reported 24 minutes ago

  @virginmedia help! we need to remove the automatic Home Screen as it’s confusing my mum who has Alzheimer’s, i can’t believe anyone thought it was a good idea