Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/29/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Paddington, Southall, Hounslow, City of Westminster, West Molesey, Poplar, Croydon, Ealing, City of London, Fulham, Leatherhead, Greater London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    @virginmedia I have been a long time customer. Is this the service you offer?

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @ricgdavies @virginmedia Damn :( 1,100 down, 55 up will be here next Wednesday

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    @virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I have twice tried to speak to people this week re the poor broadband speeds whilst being left on hold for over an hour the first time and 30 mins the 2nd time. Can someone contact me so I can end my contract as your service is terrible

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...

  • ChrisdMRF Chris M (@ChrisdMRF) reported from Richmond, England

    @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s still not working...

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this

  • maxbhill Max (@maxbhill) reported from Croydon, England

    @virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Yes it was on their and now it’s not but it’s still not working

  • POWfitnessUK Matthew hirst (@POWfitnessUK) reported from Southall, England

    VirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • maxbhill Max (@maxbhill) reported from Croydon, England

    @virginmedia Is this really the standard of service you think is acceptable

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    Dear @virginmedia Your contact us chat service online isn't working either!!!!

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StuartDavies Stuart Davies 🇪🇺 (@StuartDavies) reported

    @virginmedia Hi. My son is finishing uni at the weekend and has been trying to cancel his Virgin Media account, but can't get through after phoning numerous times and waiting for hours. Any other way to do this please?

  • SaiyyidahZaidi Dr. Saiyyidah Zaidi (@SaiyyidahZaidi) reported

    @virginmedia So I've got to register the loss of service, wait 2 days and then I start to get compensation? 🙄 No service for 5 days so far 😳

  • corten_megan Megan Corten (@corten_megan) reported

    @virginmedia My partner has been on hold for over an hour and each time he tries to call he gets disconnected by you. The service is abysmal and has been throughout our contract. We want to cancel our package with you. We want to speak to someone asap!!!

  • JordanDavies111 Jordan Davies (@JordanDavies111) reported

    @virginmedia Nope. My service CANT be resolved. I'm still paying normal bills And to cancel I will have to pay. All this while you still owe me over £2000 @LutzSchueler

  • ashesmod Darren Draper (@ashesmod) reported

    @virginmedia @virginmedia also told on the phone can't make complaints over the phone as you don't have a complaint team.... they just read emails maybe you should multi train them

  • SaiyyidahZaidi Dr. Saiyyidah Zaidi (@SaiyyidahZaidi) reported

    @virginmedia 😭 and in the meantime we keep paying for a service that we aren't getting?

  • roywalker80 Roy (@roywalker80) reported

    @virginmedia are there any problems in the B45 area with the internet

  • McXinnie Chris McKinnie (@McXinnie) reported

    @virginmedia Yeah been told I can cancel and rejoin which seems crazy to me.

  • aiuemtotdw aiu (@aiuemtotdw) reported

    @KRO1975 @virginmedia Their whole service is ******. My router is losing connection every day consistently at around the same times.

  • JordanDavies111 Jordan Davies (@JordanDavies111) reported

    @virginmedia No I'm in work in those hours. This week I've spent a total of 8 hours on the phone with yourselves and no resolution. Happy for you to call me now so I can waste a further 4 hours on the phone with you @LutzSchueler