Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Croydon, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Wandsworth, Mitcham, Carshalton, Sutton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Redhill	Internet	13 hours ago
Redhill	Internet	2 days ago
Redhill	Internet	2 days ago
Croydon	Internet	2 days ago
Redhill	Wi-fi	3 days ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 3 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Mike Fuller (@ninepine) reported 4 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Tim Hole (@TimHole) reported 9 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  William (@willbassoumba) reported 9 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Adam H-Matthews (@AdamHMatthews) reported 18 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  Philip 🦅 (@Phil_Swallow) reported 20 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Jeff Brown (@fadermonkeyking) reported 21 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  peter james wigley (@pjwigley) reported 23 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Shasa Colson (@THE_COLSON) reported 28 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 31 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Stephen Champion (@Champs707007) reported 32 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  DJ MRT (@DJMRT) reported 35 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 35 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 47 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 48 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Jane Common (@JaneCommon) reported 48 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Philip 🦅 (@Phil_Swallow) reported 53 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Miss Toppin (@Miss_Toppin) reported 58 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Kay Bak (@kaybaka) reported 58 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pete McManus (@PeteMcManus) reported 7 minutes ago

  If you’re a local business looking for new broadband whatever you do don’t use @vmbusiness Absolutely useless company, terrible customer service. My wife was given the wrong info when signing up, costing us money and they’ve so far spent 7 weeks investigating it to no avail!

• 
  Barry Bowerbank (@BazzaB1971) reported 7 minutes ago

  @virginmedia absolute bunch of amateurs, second time in 2 weeks my broadband and TV go down, trying to get an engineer visit is nothing but a ballache. I should just cancel and see you in court.

• 
  appleblossomB (@appleblossomBe) reported 9 minutes ago

  @Dadyougeek @virginmedia @LutzSchuler Your best bet is to Phone them and cancel your subscription and tell them you’re switching . You’ll get through in minutes and they’ll bend over backwards for you & if they don’t , switch !!

• 
  Stephen Hampson (@StephenHampson) reported 10 minutes ago

  @virginmedia White flashing light on the power button. Volume works but not that so can't watch catch up and can't watch any paid channels. New complaint incoming. Thanks a lot

• 
  John Malcolm (@johnmalcolm1970) reported 11 minutes ago

  @virginmedia WTF is up with your service lately in PA1? I've logged 309 disconnections in the past week (101 of those in the past day - 439 in month). All I get from your service status page is "Intermittent signal in your area". Is it the weather? Do I need a new hub?

• 
  Cory (@coryoconnor96) reported 15 minutes ago

  New customer at @virginmedia for the broadband just had it delivered connected and plugged into wall and woah never have I been able to connect to the internet so quickly Thanks all

• 
  Sarah (@sarahvkeenan) reported 16 minutes ago

  @virginmedia who can I contact about my broadband not working for 4 days?

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 21 minutes ago

  @virginmedia @HopeForTo There are people from various areas of the UK telling you that they have a WiFi outage at the same time Service checker confirms it for those who’ve told you. Which means it’s not an equipment issue. It’s a Virgin Media national issue and yet no announcement on here

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 23 minutes ago

  Looks like Virgin Media/O2 have had a security breach or someone from within the company is selling customer information Just had several attempts to access my O2 account (using address that has only been used/given to O2) & a load of SPAM to same address Roll on November⏳

• 
  Whitewerewolf18 VT🐺 (@whitewerewolf17) reported 25 minutes ago

  @rokokoprufei @virginmedia Wifi i understand this problem 🙃