Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Mitcham, Walton-on-Thames, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Leatherhead, Merton, Godstone, Sutton, Fulham, and Richmond.

City	Problem Type	Report Time
Croydon	TV	24 hours ago
Croydon	Wi-fi	2 days ago
Croydon	Wi-fi	3 days ago
Croydon	Wi-fi	4 days ago
Mitcham	Internet	4 days ago
Croydon	Total Blackout	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 1 minute ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Charbster (@charbster) reported 2 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Philip 🦅 (@Phil_Swallow) reported 4 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Stephen Champion (@Champs707007) reported 12 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Phil ******* (@SustyPhilC) reported 12 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 12 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 16 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Tinders (@safctinders) reported 16 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Philip 🦅 (@Phil_Swallow) reported 17 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Tim Hole (@TimHole) reported 17 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Nick Tippett (@nicktippett) reported 17 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  Kay Bak (@kaybaka) reported 19 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Philip 🦅 (@Phil_Swallow) reported 36 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  R. Aaron (@aaronuart) reported 36 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  J (@not_on_fire) reported 36 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Befitat50 (@befitat50) reported 38 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  Kwame Gyamfi (@Kwame916) reported 39 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 40 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 43 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Nada Tharanee (@ntharanee) reported 50 minutes ago from Sutton, England

  @virginmedia Bad service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  iPaulTweeting (@iPaulTweeting) reported 5 minutes ago

  Here’s an idea @virginmedia if the question your bots are asking have no relevance to the question you asked perhaps one of the options presented could be ‘talk to a human’? Also, although I’m not really that bothered that your support staff are not English please note that it does not aid understanding

• 
  mancs boi (@DjmarkieT) reported 16 minutes ago

  @ndbchnn @virginmedia ive had no internet in M3 since friday at 2pm service checker says it will be fixed by 4pm on the 20th absolute joke!

• 
  simon bennett (@felixeemopener) reported 17 minutes ago

  @virginmedia I’m not at home now. If you tell me to use the app to check the service I think I’ll go mad. I’m fed up with every Saturday this happening

• 
  ndbchnn (@ndbchnn) reported 18 minutes ago

  @virginmedia @virginmedia can you please update me on the service in m30 - it’s been 48 hours no wifi, heating or television.

• 
  Shaun (@oliverjames77) reported 19 minutes ago

  @virginmedia good morning I hope you can help I have received a letter stating I owe £90 For equipment I returned, I Was told to return box and remote, can someone explain what is needed as I cancelled my contract and thought all was concluded … thanks

• 
  Jane Samuels (@janeamanda67) reported 21 minutes ago

  @virginmedia our television signal has been awful since Tuesday. Picture is pixelated and scrambled. I’ve phoned customer service 4 times! Today I have been told the issue won’t be resolved until next Friday! Totally unacceptable

• 
  Riggers (@dononerigby) reported 25 minutes ago

  @virginmedia truly awful customer service stay on hold for an hour then get cut off I pay for services and then don't get them and then you can't get hold of them

• 
  Shaun (@oliverjames77) reported 26 minutes ago

  @virginmedia good morning I hope you can help I have received a letter stating I owe £90 For equipment I returned, I Was told to return box and remote, can someone explain what is needed as I cancelled my contract and thought all was concluded … thanks

• 
  ndbchnn (@ndbchnn) reported 28 minutes ago

  @virginmedia is there a know issue with the WiFi in Salford? For the last 12 hours we’ve had no broadband, TV or heating (because our hive thermostat is linked to the wifi). I cannot seem to get any information from your website. This seems to happen every few months!

• 
  Ruth Payne (@ruthmpayne) reported 31 minutes ago

  @virginmedia the WiFi in Edgbaston / B16 has been down for 48 hours now. Tried finding out what’s happening but call centre was useless. When will this be sorted??? 48 hours is ridiculous