Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Dorking, Walton-on-Thames, Redhill, Richmond, Mitcham, Ashtead, Epsom, Kingston upon Thames, Leatherhead, Headley, Beckenham, Tadworth, and Caterham.

City	Problem Type	Report Time
Croydon	Total Blackout	2 hours ago
Croydon	E-mail	3 hours ago
Wandsworth	Phone	6 hours ago
Dorking	Internet	12 hours ago
Croydon	Internet	20 hours ago
Wandsworth	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mike Fuller (@ninepine) reported 1 minute ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 7 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 8 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Philip 🦅 (@Phil_Swallow) reported 8 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 9 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Staffora (@staffora) reported 13 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Mike Fuller (@ninepine) reported 17 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Philip 🦅 (@Phil_Swallow) reported 18 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Baz, Wacky worm! (@mobiusb2) reported 44 minutes ago from Lambeth, England

  @virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 46 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Chris Shepherd (@shepherd_1972) reported 47 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Deano (@Deano1969) reported 48 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Rana Rahman (@ranaraptor) reported 49 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Mike Fuller (@ninepine) reported 49 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Charbster (@charbster) reported 49 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Jenny (@jennymelmo) reported 51 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Nick Tippett (@nicktippett) reported 52 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  Nia Wyn Thomas (@niawynthomas) reported 54 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Beth (@bethcanadian) reported 57 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane (@janethebuell) reported 1 minute ago

  @PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.

• 
  PhantasyWave (@PhantasyWave) reported 5 minutes ago

  @PeteUK7 @virginmedia Been with them before never again. Same goes for BT. I will never contact again these 2 companies. They use vendetta in their own customers. Virgin tried to get me in debt, BT got me in debt of £962 for an upgrade I didnt even had the chance to use one single time.

• 
  O2 (@O2) reported 6 minutes ago

  @kimerthywoo Hi it's us from Virgin Media O2. Sorry to hear your having this issue. If possible could you send us a screenshot of the error you are getting over a private chat, so we can look into this for you.

• 
  ArtformDesigns (@ArtformTheHeart) reported 6 minutes ago

  @PeteUK7 @virginmedia I had similar issues after my mum passed (not with Virgin although I had other issues with them). It's tremendously upsetting and companies need to do better.

• 
  LiamLOFC99 (@lofc99) reported 6 minutes ago

  @RobDew8 @virginmedia I have the exact same issue! Horley area. @virginmedia

• 
  Shauna Campbell (@happymum2005) reported 6 minutes ago

  @PeteUK7 @LucyGoBag @virginmedia That’s appalling. Though for even their ‘apology response’ to get community noted is quite a spectacular fail!

• 
  Free I.T. Stafford (@freeITstafford) reported 8 minutes ago

  @irons1de1 @JamieGBarry @virginmedia The crunch came for me when I was almost a week without service, ultimately transpiring that an engineer error had caused an attenuator to be fitted to my cable instead of my neighbour's. That spelled the end of co-ax in my life.

• 
  Lord Arse! (@Lord_Arse) reported 8 minutes ago

  @markrmifsud @virginmedia Same here. "glad" that somebody else has the same issue, if you know what I mean.

• 
  mike davies (@DavMichael) reported 8 minutes ago

  @virginmedia Finally back on just before compensation has to be paid funny that. So we just have to accept no service with no consequences for yourselves.

• 
  Mark Sutherland * (@markenello) reported 12 minutes ago

  @BrianNicholso16 @virginmedia Their customer service is appalling, I've told them i am leaving and the date, which is my contract end date so they have sent me a bill for beyond that on out of contract fees