Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/19/2026 05:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Stepney, London, Hammersmith, Bromley, Croydon, Hayes, Beckenham, Poplar, Fulham, City of Westminster, Reigate, Mitcham, Leatherhead, Paddington and Merton.

Loading map, please wait...
City Problem Type Report Time
United KingdomStepney Total Blackout
United KingdomStepney Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • TravellingAdam travelling Adam (@TravellingAdam) reported from Blackheath, England

    Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

  • JackEORobinson Jack Robinson (@JackEORobinson) reported from Wandsworth, England

    Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @Jaym7t5 My system is down since about 4pm

  • jm1967uk Justin Moore (@jm1967uk) reported from Redhill, England

    @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

  • amiwrong82 MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

  • ameehan71 Alex (@ameehan71) reported from Bromley, England

    @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

  • markselondon Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

  • MrsJerryTweets SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

  • markselondon Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @Marcroy_Smith @virginmedia Same here and customer service not available either

  • TravellingAdam travelling Adam (@TravellingAdam) reported from Blackheath, England

    @virginmedia my internet is constantly not working it’s really frustrating.

  • jameslee_1985 JamesLee85 (@jameslee_1985) reported from Croydon, England

    Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

  • Lozraus Rex (@Lozraus) reported from London, England

    @_MxMike @virginmedia It’s been down for us since 1am 😫

  • HazanJJ JJ Hazan (@HazanJJ) reported from Blackheath, England

    @virginmedia Still down in Lewisham SE8 for me

  • Avoiceonly2 A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

  • aliceandtheink ALICE AND THE INK (@aliceandtheink) reported from Royal Kensington and Chelsea, England

    In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻

  • educationforum Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • MelanieHart72 Melanie Hart (@MelanieHart72) reported from London, England

    @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mizunoirons excuse me (@mizunoirons) reported

    @virginmedia hey virgin media. Any updates on this broadband outage?

  • EASY0NTHEPEPSI Fuller Go (@EASY0NTHEPEPSI) reported

    Is @virginmedia down?

  • stuarthardman Stuart Hardman (@stuarthardman) reported

    Pretty sure this is the final straw with me and @virginmedia constantly poor connection that is nowhere near what I pay for and now completely down. Just need toob/@CityFibre to get their network in and off I go.

  • 08unknown04 🤫 (@08unknown04) reported

    @virginmedia plz fix the damm internet issue you donuts. I’ve spent an hour wasting my time thinking I had a faulty box.

  • djwent djwent (@djwent) reported

    @virginmedia is there a problem with broadband in Bournemouth BH9?! Internet isn’t working despite 2 router restarts and can’t log into account. thank you.

  • EASY0NTHEPEPSI Fuller Go (@EASY0NTHEPEPSI) reported

    @NickBruzon @virginmedia Yeah seems to be a UK wide outage

  • avantika_sweety Ävåñtîkā Sòód Âñūpäm (Avi) (@avantika_sweety) reported

    @virginmedia is there internet speed issue in Pontypridd today? We have switched on off multiple times and here I tweet you with my mobile network as we can’t open even your website for help. Could you provide any solution?

  • 2eyesiain Iain Blair (@2eyesiain) reported

    After days of intermittent problems in the Bournemouth area @virginmedia is down so bad I can’t even log into their site via 4G for a status update. What was that price increase for again?!

  • lownotesrus Isabel Leah (@lownotesrus) reported

    @virginmedia I hope you are fixing the outage ASAP. I have work to do that needs the internet, I need to work from home today....your service is a joke as no comments or updates only blank screens and silence.

  • gaz_78 Gareth Davies (@gaz_78) reported

    @virginmedia hi internet down in BR3 website also down so can’t check status - it’s half time so this isn’t ideal. Any idea when it will be back up? Thx