Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Croydon, Poplar, City of London, Ashtead, Tadworth, Redhill, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, Caterham, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 4 hours ago |
|
London
|
Internet | 6 hours ago |
|
London
|
Internet | 6 hours ago |
|
Croydon
|
Total Blackout | 8 hours ago |
|
Southwark
|
9 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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tilak😎 (@tilak2) reported from Richmond, England@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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Del 🌈 (@derrickca) reported from Croydon, EnglandNow going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Andyy 🇪🇺 (@andyyoung2) reported from Wandsworth, EnglandHi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
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Hannah Dodd (@hdoddles) reported from Merton, England@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Del 🌈 (@derrickca) reported from Croydon, England@virginmedia Over a week to fix it seems ridiculous
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Hasnat Ahmed (@hasnat2002) reported from Ealing, England@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tia Brown (@tia_bxoxo) reported@virginmedia Hi Sorry the wifi is not working again.
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Mark Taylor (@marktaylor73) reported@virginmedia 3rd party contractor apparently and @virginmedia have no control over them. Just as long as it’s done by my instal date which has also been moved. Will be nearly 4 weeks without service. Considering cancelling as not getting the service or stress free house move promised
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Phil McCabe (@philmcc1875) reported@virginmedia With all the tools available how can customer service be so bad!!
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James Fagan (@weejimmy71) reported@virginmedia I’m done wasting my time trying to make contact, if you want to keep me as a customer you have my details you get someone to call me
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grace louise (@itsgracelouise) reported@virginmedia Sending a letter, really? Is it 2005 again? Do I get to be a kid? Surely what you should be sending me is a direct link to complain about the atrocity that this company is. I don’t want to pay to support it any longer, how hard is that to grasp?
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Ewan Tracey (@GOakleyCCStatto) reported@virginmedia someone called my disabled, widowed, pensioner mother in law claiming to be from you talking about her Wi-Fi. They were very rude and swore at her. She is most upset. How can I check whether they were a genuine call?
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Brian N (@BrianNicholso16) reported@markenello @virginmedia We had a similar issue Mark, sent me new modem and didn’t solve it. Finally they sent an engineer who found straight away that the cable coming into the house had degraded. He swapped it and all is well.
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Captain Cake 🍩 🇾🇪 (@Suthers44) reported@markenello @virginmedia We had the same problem, told us our modem was obsolete by years, i said why am i paying £45/m for out of date kit, they promised someone would ring regarding a new router, that was about 6 weeks ago, nobody has rung. Seriously considering giving BT a ring @virginmedia
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Mark Sutherland * (@markenello) reportedAn hour last night, an hour this morning, now on hold to @virginmedia trying to sort out poor WiFi AGAIN!! How **** can 1 companies product and customer service be ???
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Najma Razaq (@razaqnajma1) reported@virginmedia Rang 6 July spoke to Nathan to cancel . Rang 12 July spoke to Albert again told him to cancel. They changed my package June instead . Complained 13 and 25 Aug -c 1207221664. Cancelled my direct debit Aug. billed for £209.41 & debit collection hassling me. Account 045584803.