Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/16/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, City of Westminster, Paddington, Southwark, Croydon, City of London, Ashtead, Newham, Merton, Kensington, Godstone, Tower Hamlets and Sutton.

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City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomSouthall Internet
United KingdomHammersmith Internet
United KingdomLondon TV
United KingdomHammersmith Internet
United KingdomHammersmith TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • crosswhatfields crosswhatfields (@crosswhatfields) reported from London, England

    @virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • amdavies141a Adrian Davies (@amdavies141a) reported from Bromley, England

    @virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • ryanpfowler Ryan Fowler (@ryanpfowler) reported from Croydon, England

    @virginmedia poor internet service yet self check says no issues and no online agents available

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia any ideas when you are increasing your price next...so I can cancel my contract early

  • zeed_96 Zayd (@zeed_96) reported from Poplar, England

    @virginmedia some dead ass network, I get better network on the underground @TfLRail

  • Ntsaldaraki Natalie Tsaldarakis (@Ntsaldaraki) reported from Eltham, England

    @virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia broadband really slow and on and off yet your checking service says nothing wrong

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LizTray Liz Tray (@LizTray) reported

    @virginmedia You told me to use the website contact us so I did. It's a complex request that needs to stay in writing. Not going to spend half an hour of my time on hold. You need to reply to the email with a compensation resolution. Tech has zero to do with this.

  • cstone7200 Chris Stone 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cstone7200) reported

    @virginmedia Nope, just says "something went wrong. Please try again later". Worked fine for 2 years, doesn't work on windows or android. On the phone using 150 and just go around in circles as there is no issue with my phone, broadband or TV boxes.

  • c62234178 Carmen C (@c62234178) reported

    @virginmedia @stellacreasy Internet in E17 6 has been down for over a week now. Fix date has been delayed for 8+ times. Just delayed again to tomorrow. No explanations given. Call centre impossible to get through. Can't turn on the heating nor work. Isn't this a human right?

  • Oscar_Choi_ Oscar Choi (@Oscar_Choi_) reported

    @virginmedia Thank you for the prompt response. It is the external installation running the cable from the street to my house. For the past three days I was told that it would happen “today” and it never happened. The appointment to connect the service is tomorrow but that won’t happen now

  • EdinKennedy Bill Kennedy (@EdinKennedy) reported

    @virginmedia Proactively. Then the reactive stuff never happened.

  • cstone7200 Chris Stone 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cstone7200) reported

    @virginmedia I have now spent 3 hours going around in circles with your so called help. I just need to speak to someone to get my Virgin TV Go to work. It worked great for 2 years but suddenly stopped working last week. Also, no I don't want another text directing me your "help"

  • davedawes Dave Dawes (@davedawes) reported

    @virginmedia Except I need someone to specifically deal with the complaint. Presumably you do actually have a complaints department (as they did write to me) but I cannot get through to them on the phone. The number they gave was their general switchboard.

  • R301CO 🇬🇧【ЯłϾФツ 𝕧𝕒𝕟 Ꮸȏℓαƙ】🇳🇱 (@R301CO) reported

    @virginmedia Because after 9hours of phone calls, over 20 agents a week of no service, previous speeds of 4mbps, £90 of late payment charges and ruined matches I paid £25 for making them unwatchable

  • cstone7200 Chris Stone 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cstone7200) reported

    Customer service and helpdesk functions @virginmedia is a total shitshow. Avoid them like the plague

  • The_Rench Alex Barker (@The_Rench) reported

    @virginmedia TV and broadband down here in E17 since Monday. You have given consistently inaccurate estimates as to when this will be fixed (yesterday, today, now you say tomorrow). How is this acceptable for paying customers? Fully intend to leave in the new year.