Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Wandsworth, Hayes, Hammersmith, Hounslow, Ealing, Tower Hamlets, Paddington, Southwark, Bromley, City of Westminster, City of London, Kensington and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
||
| Wandsworth |
Internet | |
| London |
Wi-fi | |
| Hayes |
TV | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Matt Nolan
(@mattnolan83) reported
from
Croydon, England
@virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Ollie Toogood
(@OllieToogood) reported
from
Ealing, England
@virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Steve Bruck
(@vColossus) reported
from
Bromley, England
@virginmedia - What kind of shocking service is this? After phoning up and receiving an automated broadband test which proved there was a problem. A supposed text message was sent - not received and now your automated support line is too busy to take calls.
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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martin fallowfield
(@martindentist) reported
@virginmedia appalling service and comms today. Your own service checker is down and your helpdesk inundated. No explanations Out 0130-0330, 0510-0550 and 0640 ongoing #rubbish
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Scobes (she/her) 🏳️🌈
(@lucyscoble) reported
@virginmedia Start with Cloudflare. The internet figured out the issue before you have by the looks of it.
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Craig
(@CraigBufton) reported
@virginmedia You put the prices up BUT u can’t keep the network up #poorservice again and again never stops..
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nikki 💙
(@tinka76) reported
@Penwith92 @virginmedia Agreed- service is so sketchy and they get out of accepting any liability by saying it has to be down for two days etc. not good enough @virginmedia
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Reece Bithrey
(@RBithrey) reported
@mikejjennings @IanMorris78 @virginmedia I dare say most of them are just the same. It's ridiculous that we have to go through the same shite every year with it. Is it really that hard to offer a consistent service for reasonable money?
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0xCharmer
(@0x_Charmer) reported
@virginmedia Your service is buns
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FPL and Songs (Rob)
(@FPLandSongs) reported
@CraigyBacha @virginmedia Is your contract for 18 months and the offer for 12 then? My offers have always been the length of the contract. So every year when the offer (and contract) ends and they try to move you to the +£30 price, you call the UK number to cancel and they give you a new deal
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Mick Johal (Rebirth Divorce and Dating Coach)
(@Rebirthdivorce) reported
@virginmedia if you can fix my Internet first, that will be perfect. #VirginMediaoutage
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💗Miss Slinky Hels💗
(@helsbellsXOXO) reported
@virginmedia How long is this gonna be down for ?
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Abi Barratt
(@BarrattAbi) reported
@virginmedia 8 hours it's been down, cannot work from home today due to the broadband being down. Are you going to discount my bills due to the inconvenience? Hmm