Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, City of London, Kingston upon Thames, London, Streatham, Hounslow, Newham, Croydon, Southall, City of Westminster, Paddington, Wandsworth, Southwark, Greater London and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
||
| City of London |
Wi-fi | |
| City of London |
Internet | |
| Kingston upon Thames |
Wi-fi | |
| London |
Wi-fi | |
| Streatham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Ari Gork
(@arigork) reported
from
City of London, England
Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia So in the last year VM "upgraded" my Tivo with Virgin 360 which is like a child's version of Tivo, and down graded my loyalty/ Bluelight discount. And my WiFi may be fast in the lounge where the router is, but is intermittent in the next room...
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Hotel&restaurant PR
(@pr_hotel) reported
@virginmedia Outrageous! An increase of almost 10% from March. Called to cancel but no reply after hanging on for 20 minutes and getting same predictable recorded waffle. Goodbye! Nice while it lasted.
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia I did yes. An engineer did try earlier to do something, and thought he'd got it sorted, but we're now in a worse position than before unfortunately (not blaming him!). Said 2nd line support will look in 48hrs or so ...but obviously it's been over a week of this issue.
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Shez
(@fizzybaba) reported
@virginmedia currently partner sat online since 4.00 pm this afternoon waiting to speak to customer sevices. What an absolute joke..😡😡
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Richard Bennett
(@arsenalrich29) reported
@virginmedia Have tried on the phone for the last 20 minutes trying to enquire about the lack of engineer turning up to install b/band in my father's house today. No calls, no texts keeping him updated either. Is this as good as it gets with your service?
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The Kitchen Singer
(@Aisha_page22) reported
@virginmedia can you check if my service has an outage in my area? I cannot use your online service checker as your website is down. It's for Doncaster. Thanks
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besh
(@besh53587734) reported
@virginmedia I would! And do you you know what I appreciate the customer service here! Actually makes me feel less annoyed!
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Creasy
(@Dayo_28) reported
@virginmedia I pay for ultra fast broadband and I can’t use more than one device at a time without one then moving at a snails pace which is just ridiculous. Also every week the internet shuts off randomly for 5 minutes and crashes whatever I’m doing. Also streaming is regularly slow
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Neil Bowker
(@npbowker) reported
@virginmedia I am disgusted and astonished by how poor your company treats its customers. Let alone lying about a package price then putting through an inflated contract value. Making it impossible to rectify due to your policy to ignore complaints. Please help me @BBCWatchdog
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Because, obviously, I'd like to know what the issues were, and what was done to fix them/ensure they won't happen again* *25+ years IT Manager head speaking :)