Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Purley, Caterham, Esher, Kingston upon Thames, Tadworth, Warlingham, Wandsworth, Thornton Heath, Dorking, Coulsdon, Redhill, Twickenham, Sutton, and Mitcham.

City	Problem Type	Report Time
Croydon	Internet	8 hours ago
Purley	Total Blackout	2 days ago
Caterham	TV	3 days ago
Croydon	Internet	3 days ago
Esher	Wi-fi	3 days ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Rana Rahman (@ranaraptor) reported 9 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Jenny (@jennymelmo) reported 12 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  ☆ Liezel ☆ (@liezel_t) reported 15 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Nada Tharanee (@ntharanee) reported 17 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Kerry Vaughan (@Boubs1985) reported 19 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  J (@not_on_fire) reported 21 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Jeff Brown (@fadermonkeyking) reported 25 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 25 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Philip 🦅 (@Phil_Swallow) reported 26 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Jessica Carmody (@JessicaCarmodyV) reported 28 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Mike Fuller (@ninepine) reported 38 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 39 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Stephen Champion (@Champs707007) reported 41 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 41 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Jack Robinson (@JackEORobinson) reported 55 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  simone clark (@iglu_sim) reported 57 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  William (@willbassoumba) reported 57 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Philip 🦅 (@Phil_Swallow) reported 57 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 59 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  R. Aaron (@aaronuart) reported 60 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Crystal Q (@MizzCQ) reported 3 minutes ago

  @virginmedia LION S1, E4 appears to be @NatGeo LION S1, E1. Can you please fix this.

• 
  Diane Russell (@DianeRusse58708) reported 5 minutes ago

  After saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???

• 
  Bev Terry 🏆🏆🏆🏆🏆🏆 (@Bev2810) reported 8 minutes ago

  @virginmedia you don’t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

• 
  sergio pani (@sergiopani62) reported 12 minutes ago

  @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

• 
  Ed Bodey (@eboders) reported 15 minutes ago

  @virginmedia hello! You recently sent me a new router but this now causes issues with some items that need a 2.4 connection. How do I resolve this please?

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 21 minutes ago

  @CheekyVic @virginmedia That's why I left years ago, awful customer service, awful products.

• 
  GamerStyle1980 (@GamerStyle1980) reported 25 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Martyn Lucas (@Martyn_Lucas) reported 27 minutes ago

  @virginmedia @iainsymac Really poor update! You need to get rid of it

• 
  A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported 27 minutes ago

  I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

• 
  Master Roshi (@MasterRoshi1667) reported 29 minutes ago

  @MelJanie @virginmedia They really are a pack of useless *****. Typical VM. Takes your money and a shite service. We all accept it anyway because they are allowed to get away with it. It doesn’t pay to be loyal any more.