Virgin Media outages and service status in Sutton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Sutton, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 24, 3:31 PM GMT+1.
- Internet (40%)
- TV (40%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Redhill, Richmond, Walton-on-Thames, Mitcham, Ashtead, Epsom, Kingston upon Thames, Leatherhead, Headley, Beckenham, Tadworth, and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 3 hours ago |
|
Croydon
|
Internet | 1 day ago |
|
Wandsworth
|
Internet | 2 days ago |
|
Croydon
|
Internet | 2 days ago |
|
Redhill
|
Internet | 2 days ago |
|
Croydon
|
Internet | 3 days ago |
Nearby cities with recent reports
13 recent signals
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Mike Fuller (@ninepine) reported from Banstead, England@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Raynes Park Lib Dems (@RPLibDems) reported from Merton, England@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Philip 🦅 (@Phil_Swallow) reported from Croydon, England@vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Philip 🦅 (@Phil_Swallow) reported from Croydon, EnglandVirgin Media should change their name to Virgin Media Outage
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Adam H-Matthews (@AdamHMatthews) reported from Camberwell, England@virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.
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Ranjan Mallya (@RanjanMallya) reported from Croydon, EnglandThis is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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JamesLee85 (@jameslee_1985) reported from Croydon, EnglandApologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!
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☆ Liezel ☆ (@liezel_t) reported from Merton, England@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Jane Common (@JaneCommon) reported from Camberwell, England@virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???
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Millwall halfwayline (@millwalljdb) reported from Camberwell, England@philclarke0170 Virgin media seems to be the problem
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Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Mike Fuller (@ninepine) reported from Kingswood, England.@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.
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R. Aaron (@aaronuart) reported from Merton, EnglandMy connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FraserMlastname (@FraserWMartin1) reported@virginmedia how do I stop the daily spam phone calls from your overseas sales team, for that reason I will be leaving after 15 years as a customer at the end of my contract.
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♫ ♪ ♫ ღ(¯`◕‿◕´¯) ♫ ♪ ♫ (@noxiousjellyfis) reported@IamCarrieagain @virginmedia The BNC (round) cables are the same, and the ethernet cables are the same. The only real issue you might have is changing your WiFi password on each device you have, and swapping the power brick depending on where you have your router.
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Lennox Richardson (@lennyrfc) reported@virginmedia Still got the crackling on my home phone line, despite doing all the ‘self help’ measures so what’s your advice?
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ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported@RosyPosy_kitteh @IamCarrieagain @virginmedia They were very rude to me this afternoon. Both on chat then phone. Ill be cancelling my services next week once I have the opportunity to ring up. They treat older (I'm 72) people with disrespect.
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Dylan Brown (@DillB1976) reported@virginmedia @ShirleySarah70 You dont reply to messages, you have not responded to me for 4 hours on an issue that is not resolved
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Kirsty ✨ (@Kirsty__x3) reported@virginmedia I have done this, it says there is no issues in my area, Iv restarted several times, checked everything is connected and still not working
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David (@blueboy2710) reported@mark_wootten Try Virgin Media, just as bad if not worse
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Richard Susskind (@richardsusskind) reportedAnyone got any advice on how to get @virginmedia to help solve a problem? My WiFi and TV have not been working since Thursday and I am told the outage in the area may not be fixed until Tuesday. Hard to accept.
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Gothguy (@GothGuyGamer) reported@saltyy_savage start a new contract with virgin media with a new email address, the "new" customers get all the decent prices, sincerely ongoing customer for 10+ years paying £40 for a decent connection
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Richard (@xTHEDROIDx) reported@virginmedia I'm trying to link my parents virgin media o2 account with a virgin media account, but when I do this, it's asking us to sign in with an email address we do not have access to. I've tried calling your customer services and they can't understand me.