Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 12/09/2025 11:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Paddington, City of London, Southall, Newham, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames, Croydon, Ealing, Richmond and Redhill.

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City Problem Type Report Time
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Tuffcub Tuffcub (@Tuffcub) reported from Lambeth, England

    Had many years of perfect service from @virginmedia broadband but its now dropping off about once a week. Very annoying.

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband

  • stephenpaulreid Stephen Reid (@stephenpaulreid) reported from Hounslow, England

    @simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    @virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Redhill, England

    TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service

  • BowTieMendoza VM (@BowTieMendoza) reported from Camberwell, England

    @virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice

  • shackmeister Jeremy Shackleton (@shackmeister) reported from Croydon, England

    Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling

  • BowTieMendoza VM (@BowTieMendoza) reported from Kensington, England

    @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.

  • zkhussain Zahida (@zkhussain) reported from City of London, England

    @virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.

  • nickhooker Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • cenkkiran Cenk KIRAN👨🏻‍💻🚀 (@cenkkiran) reported from Merton, England

    Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?

  • pepemac27 Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England

    @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Superfoz Fozzy (@Superfoz) reported

    @virginmedia One device, one room. Had no issues until new router was installed..

  • ILLUMANUTTY Aaron lee morgan (@ILLUMANUTTY) reported

    @virginmedia Yes but I’ve cancelled applied for BT they gave me an even worse service I’ve literally had it 5 mins and I’ve cancelled that now so I’ve no internet at all soon when the cutoff date comes

  • Iethargies_ Chloe (@Iethargies_) reported

    @virginmedia We were told by the team that someone did show up however this info is incorrect as they didn’t show. When the appointment was booked they had already known what the problem was too as it’s been explained many times. We were told no one was going to knock on our door either

  • SadBoiSimm Saturn (@SadBoiSimm) reported

    @virginmedia We were informed that after our 10 day Internet outage which was resolved on October 10th, we would receive a pod on October 12th and we would wait 10-14 days to receive two more. It is November 11th. We haven't received 2 more. Tomorrow it will be a whole month, site doesnt help

  • sheffieldsam Sam (@sheffieldsam) reported

    @virginmedia I’m not entirely sure how we we web chat but sure no problem

  • wobblethron Carl (@wobblethron) reported

    @virginmedia Ah yes, well hidden right at the bottom 👍 One thing the agents did tell me is that the price and terms of this deal will be available to existing customers in a few weeks. Can you confirm if this true or not? Might need to look elsewhere being a customer of over 20 years if not

  • geordiejme Jamie (@geordiejme) reported

    @virginmedia absolutely shambles of a call centre and customer service teams!

  • TheFamousDevlin Devlin Gallier (@TheFamousDevlin) reported

    @virginmedia Yes, it's because nobody has bothered to do the external work. In 9 months you have come out once, in September, discovered more work was needed (which probably didn't need doing in March) and gone, never to return.

  • TheFamousDevlin Devlin Gallier (@TheFamousDevlin) reported

    @virginmedia I have made 2 formal complaints, both have been ignored. If the issue had been there in March, and anybody had bothered to come out before September, it might have been sorted a very long time ago. Your lack of amazement at the length of time I've been waiting speaks volumes.

  • ILLUMANUTTY Aaron lee morgan (@ILLUMANUTTY) reported

    @virginmedia I’ve had virgin for like 6 years and whenever I install or play games the speeds get throttled all the way down to 1mb and your company is adamant I’m receiving 300 when I only ever got that on one device and not my 2000 pc