Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, London, City of Westminster, Leatherhead, Newham, Southall, Hayes, Croydon, City of London, Southwark, Paddington, Richmond, Kingston upon Thames, Streatham and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| Leatherhead |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carolyn Clayton
(@cazamic) reported
@virginmedia The fact i have had poor wifi for over a year, I have tried calling for over a year. Also my tv catch up never works, kicks me off. When I call technical they tell me I am not online! well yes that is the problem. I have reset, checked connections so many times.
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Carolyn Clayton
(@cazamic) reported
@virginmedia I have had a poor wifi signal for a year now. used to always show the wifi lights, now its orange and its terrible. The catch up tv never works, i gets errors gallor. I want to leave, next door on sky but would accept an engineer trying to fix the issues first.
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Alex Sherratt
(@alexsherratt) reported
@virginmedia I placed an order for broadband. Order number CH2000480406. Told by your agent the order doesn't exist so can't be cancelled, but someone will be in touch soon to process my order. Confusing. 53 minutes of phone calls. Please *cancel* my order
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haighy
(@Haigh12K) reported
@virginmedia The sound was fine the other week . Your UHD channel is the only one with sound issues. It had the same problem at xmas and it seemed to fix itself .
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💙 The last of her species
(@DrTMaehr) reported
@virginmedia No known issues.
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Stefano Costantini
(@stefanoc) reported
@virginmedia no service in SW4 since 7am today. Estimated time for fixing this issue (from your status page) is Feb 15th? Are you really estimating it's going to take you a week to fix it?
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taetae2901
(@_taetae29) reported
@virginmedia It says no WiFi issues in my area. These tests u use always lie. Yesterday I was on a call with you and did a pin reset and now I wake up no WiFi at all. I have important meetings!
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Gill Brew
(@GillBrew1) reported
@virginmedia I did now waiting on reply from complaint
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aziz
(@fourpocketsfulI) reported
@virginmedia connection is still awful, can barely load sites
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James
(@Jim_Smallman) reported
@virginmedia Apart from, no catchup/on demand for 3 days and running home office off my EE 4G as WiFi so bad(as normal) everything is good.