Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Tadworth, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Paddington, Walton-on-Thames, City of London, Hayes, and Tower Hamlets.

City	Problem Type	Report Time
London	Wi-fi	34 minutes ago
City of Westminster	Internet	2 hours ago
City of Westminster	Internet	2 hours ago
City of Westminster	Wi-fi	3 hours ago
Tadworth	Wi-fi	6 hours ago
Newham	Internet	6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Bobby (@bobby_media) reported 5 minutes ago from Kingston upon Thames, England

  @virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)

• 
  ALASTAIR DUNS (@alastairduns) reported 6 minutes ago from Richmond, England

  @virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500

• 
  Hasnat Ahmed (@hasnat2002) reported 6 minutes ago from Ealing, England

  @virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.

• 
  Richard Sutton (@RichSuttonActor) reported 9 minutes ago from Ealing, England

  @virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.

• 
  FlippedAcademic (@Rob_Garvey) reported 12 minutes ago from Bromley, England

  @virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia

• 
  Jemma Crow (@jemmacrow) reported 14 minutes ago from Poplar, England

  How is @virginmedia internet so bad?! It NEVER works…

• 
  Konstantinos Veves (@k_veves) reported 15 minutes ago from Ealing, England

  One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia

• 
  ALASTAIR DUNS (@alastairduns) reported 17 minutes ago from Richmond, England

  @virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible

• 
  Mahdi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@mahdi) reported 22 minutes ago from Kingston upon Thames, England

  Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.

• 
  Sarah Merry (@skmerry) reported 26 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Maria Marchant, MBACP (@lovetosleepy) reported 27 minutes ago from Bromley, England

  @virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?

• 
  lisa sibley (@citigirly) reported 28 minutes ago from London, England

  @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

• 
  FlippedAcademic (@Rob_Garvey) reported 29 minutes ago from Bromley, England

  @virginmedia So you can't help me either! What's the point! Another @virginmedia #fail

• 
  anne hill (@gorgeousuk) reported 32 minutes ago from London, England

  @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

• 
  Alan Back (@ARBack1) reported 32 minutes ago from Richmond, England

  @virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?

• 
  deborah norton (@deborahnorton1) reported 35 minutes ago from Richmond, England

  @virginmedia down again your service is hopeless

• 
  Gary Brian Smith (@MrGarySmith) reported 36 minutes ago from London, England

  @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

• 
  FlippedAcademic (@Rob_Garvey) reported 40 minutes ago from Bromley, England

  A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice

• 
  Hasnat Ahmed (@hasnat2002) reported 44 minutes ago from Ealing, England

  @virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.

• 
  Gary Brian Smith (@MrGarySmith) reported 51 minutes ago from London, England

  @virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ameliakatex (@ameliaKATEx) reported 4 minutes ago

  @virginmedia Yes it says there's no issue, I rebooted again about 10 mins ago and still nothing. We spoke to somebody at virgin this morning and they said it would be looked at today but it's still not working. This has been 3 days without Internet or TV now and I work from home.

• 
  David@Housing Ladder (@DavidAHSleath) reported 5 minutes ago

  @virginmedia Who needless to say hadn’t had the courtesy to respond. Any further damage to my financial good standing will result in a significant litigation claim - this is your error and needs to be rectified or the relevant credit note issued.

• 
  Theresa Higgins (@theresahiggins) reported 7 minutes ago from Colchester, England

  @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

• 
  Snail Dude (@snaildude) reported 11 minutes ago

  @virginmedia Reinstalled the app. Still not working.

• 
  GLW 🐲 (@gexrgieleighw) reported 11 minutes ago

  @virginmedia I’ve not had TV, internet or a phone line for 2 days thanks for your “connection issues”🙃

• 
  Mark Bates (@BTCMark) reported 13 minutes ago

  @virginmedia They said the booster was taking all the WiFi and not distributing it. We pay every month for something that really doesn't work. We have the hub 3 is there an upgrade you can send or your own booster to help?

• 
  Brad!!! live at twitch.tv/dacroww (@NiceLovingFrend) reported 13 minutes ago

  Virgin media's disconnecting issues are so ******* bad I genuinely hate the company with every fibre of my being. So garbage and unreliable. Horrible

• 
  Craig (@CraigieTee) reported 14 minutes ago

  @virginmedia It's not an installation, I'm already a customer. And I tried to raise a complaint but I was told this would just be opened and closed and nobody would look into it.

• 
  Darren Farr (@darrenjfarr) reported 20 minutes ago

  @virginmedia why is my internet down? Why have I been on hold for 30 minutes to your business team? Why is your broadband so unreliable? I seem to make these calls weekly

• 
  Chris (@bigbluewolf_) reported 24 minutes ago

  @BTCMark @virginmedia Report it as a fault and get an engineer in. Something is obviously wrong with the Superhub 3. They are known to have poor WiFi - whatever VM may say.