Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Hammersmith, Wandsworth, London, Kingston upon Thames, Croydon, Hayes, Hounslow, Ealing, Tower Hamlets, Paddington, Bromley, City of Westminster, City of London and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Hammersmith |
Wi-fi | |
| Wandsworth |
Internet | |
| Hammersmith |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
-
Maria David
(@2wheelchick) reported
from
Bromley, England
@virginmedia Is there currently a technical issue in South London? Wifi is not working. Please could you confirm. Have switched off and switched on my box but nothing's working.
-
Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
-
Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
-
Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
-
Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
-
Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
Would be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown
-
helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
-
Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
-
Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
-
Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
-
Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
-
Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
-
Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
-
Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining
-
Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
-
diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
-
Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
-
vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Birch
(@TheSonOfABirch) reported
@virginmedia I've went through the whole rigmarole of the FAQ and the service checker - however it's still constantly at an all time low - unless the service is stopped dead, there seems to be no "cause for concern" from your end
-
Brian Hutton
(@magicbathtub) reported
@virginmedia Go look at your system, it’s all there. I can’t keep answering same questions. There are bereaved loved ones on here who can’t cancel your service for people who have died. @ofcom @LutzSchueler
-
David Rowlands
(@rowlandrat) reported
@virginmedia shite service again!! Internet down try looking at service checker and that page is down!! You try getting me on a faster line you need to get just a simple speed right first!!
-
Skoobz
(@PsychoSkoobz) reported
OK, so after all my complaints, we have finally got to the bottom of my broadband issues! @virginmedia have given me a straight answer, a reduction on my bill and explained exactly what has been happening!! Sorry for being hard on you Virgin, but its the only way I got answers!
-
🌈patrick🐙
(@thatgaypatrick) reported
Lame of me to do this on here but I've been waiting for @virginmedia's online chat service for 48 hours and they just cut off my phone call after an hour on hold so that's fab 🙃
-
Al
(@Al49870764) reported
@virginmedia Your humans are you not? You have demonstrated ability to reply on here already so we are talking nonsense aren't we. Given the allegation is a ongoing harassment complaint and you clearly are more then willing to make amends, which you are wanting to deal with ...
-
Parkhall bear 🇬🇧
(@LoyalBear1970) reported
@virginmedia 3 times I have called and 3 times the person and myself whatt make out what the other person is saying . Just going on line to cancel the package
-
Parsien
(@parsien) reported
@virginmedia Telephone support have provided a few excuses: your walls are too thick, you have too many devices connected, your speed is only 100mb... None of these explain why when only connecting one device in the same room as the router, my connection drops every now and again.
-
Sheen
(@F1CatFreak) reported
@virginmedia hello - I'm having huge problems paying my monthly bill. My DD keeps getting cancelled for some reason, then trying to pay online, you don't do the checks required by my cards?
-
Kev
(@Kev07380522) reported
@virginmedia Yes I’ve had the morning of work and been charged £35 for installation and be it not working