Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 12/01/2025 05:50

December 01: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Paddington, Redhill, City of London, Hounslow, Bromley, City of Westminster, Newham, Southall, Mitcham, Epsom and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • StevenMcFarlan4 SDM (@StevenMcFarlan4) reported from Wandsworth, England

    @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

  • DaveMauger Dave Mauger (@DaveMauger) reported from Wandsworth, England

    @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

  • edward_baran Edward Baran (@edward_baran) reported from Poplar, England

    @alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing

  • jdaukes Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • deborah_bonetti Deborah Bonetti (@deborah_bonetti) reported from Kensington, England

    @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

  • seldnfoodie Erik (@seldnfoodie) reported from Camberwell, England

    Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • Robbie_Paterson Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

  • ThatVinceS ThatVince (@ThatVinceS) reported from Wandsworth, England

    @virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

  • MonroeJoe Monroe (@MonroeJoe) reported from Kensington, England

    @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • Nicolanoodle Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • tonycelebrity tony pickering (@tonycelebrity) reported from Camberwell, England

    @virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • tobeconfirmed Ramzi Yakob (@tobeconfirmed) reported from Bromley, England

    @pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

  • JBazzler Jack Barry (@JBazzler) reported from Lambeth, England

    My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • superchef1512 Andy Clark (@superchef1512) reported

    @virginmedia terrible service from VM I cancel my tv last week and give the correct notice and they cut tv off 3 weeks to soon I ring up yesterday and all I get is we will try to sort that’s it !!!! Still no tv #no wonder I left 🙁

  • RossFraserE17 Ross Fraser (@RossFraserE17) reported

    @virginmedia I’ve had no internet for over 48hrs and not a single communication from you. Just appalling service. Why make your customers do all the chasing?

  • CraigMurrayScot Craig Murray (@CraigMurrayScot) reported

    @virginmedia Why - wait an hour, get passed around and then get hung up on? Sounds like a great waste of my time. Your phone service is terrible.

  • swamp_donkey77 (@swamp_donkey77) reported

    @virginmedia are wifi pods free, just scanned my house and I've issues with the WiFi in certain areas

  • Emmawesterman80 Emma westerman (@Emmawesterman80) reported

    @virginmedia You clearly have no knowledge of the ingoing complaint

  • dragonlovingLFC Lisa January (@dragonlovingLFC) reported

    @virginmedia Damage dyring installation and the fact that after a 11 mile walk I'd love to relax in the bath and watch the footie! However no reception on ipad, even though on renewal I was promised it would be good!

  • aerotec Richard Street (@aerotec) reported

    @virginmedia So I did the SMS Robot chat, got through to someone who put me through to a Customer Relations team chat. An hour later they still haven't responded. I. Just. Want. Broadband.

  • chococlaire77 Claire Stewart (@chococlaire77) reported

    @virginmedia Hi yes it was confirmed.If I can get through I would,and unfortunately in the meantime we have problems with our wifi

  • wellis321 ((( {"name" : "William Ellis"} ))) (@wellis321) reported

    @virginmedia The chat bot actually asks me what hub I'm using but still tells me to use the connect app which doesn't support the new hub. A total mess.

  • JodieJD Jodie (@JodieJD) reported

    @virginmedia fed up of constant internet outages in BD16. Go online and there is no known issue, but it’s ongoing for the whole of Cottingley. Seriously annoyed that it’s right in the middle of the @f1 too! Sort it out or you will be losing an entire village of customers.