Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, London, Poplar, City of London, Hammersmith, Ashtead, Tadworth, Redhill, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, Caterham, and Paddington.

City	Problem Type	Report Time
Croydon	Total Blackout	51 minutes ago
Southwark	E-mail	3 hours ago
London	Phone	3 hours ago
London	Internet	4 hours ago
Southwark	Internet	6 hours ago
Poplar	Internet	7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Zena Mclean (@ZXena_Mclean) reported 3 seconds ago from Ealing, England

  @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

• 
  Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported 5 minutes ago from Brentford, England

  Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

• 
  chrisoregan (@chrisoregan) reported 6 minutes ago from Bromley, England

  @etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(

• 
  Mark Moriarty (@MoriartyMark) reported 9 minutes ago from Merton, England

  @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 17 minutes ago from Kensington, England

  @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

• 
  Wozza (@DWozza) reported 18 minutes ago from Merton, England

  @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

• 
  Just Clear (@justclearuk) reported 18 minutes ago from Richmond, England

  @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

• 
  carly cella (@CarlyCella) reported 19 minutes ago from Wandsworth, England

  @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

• 
  Chris Sutcliffe (@chrismsutcliffe) reported 22 minutes ago from Camberwell, England

  @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

• 
  Tony Wiseman (@tonywiseman1976) reported 24 minutes ago from London, England

  @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

• 
  Wozza (@DWozza) reported 24 minutes ago from Merton, England

  @virginmedia someone just answered and then put the phone down on me

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 32 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

• 
  Matt 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sumnerpom) reported 34 minutes ago from Bromley, England

  @virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay

• 
  Ben Prouty (@proutyben) reported 39 minutes ago from Richmond, England

  @virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!

• 
  Karl Lawson (@KrLwsn) reported 46 minutes ago from London, England

  @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

• 
  helena (@hdl_dl) reported 46 minutes ago from Kensington, England

  @virginmedia Hi, still with the problem. Broken and distorted image and audio

• 
  Tyler Smith | 17 (@TELITYceo) reported 48 minutes ago from Bromley, England

  Grrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃

• 
  Ian Harwood (@Ianharwooduk) reported 53 minutes ago from Bromley, England

  @virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 54 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  G (@TheRealMrDrew) reported 56 minutes ago from London, England

  @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  max (@max_sherburne) reported 12 minutes ago

  @virginmedia why is your customer service so bad? I've tried to become a customer of yours 3 times over the last week, I've not been called back 3 times, I've been told incorrect information and I can't even get your self installation package delivered anywhere but my new flat!?

• 
  Deano (@deanspread) reported 14 minutes ago

  @virginmedia A week of internet working then not working then working. Absolute shambles

• 
  craig nagle (@Nagcra) reported 21 minutes ago

  @virginmedia Hi having problems with manifest again. Tried to watch season 3 episode 12. Get an error message saying unavailable error code 602. Tried restarting box and no change

• 
  Nina (@norf_93) reported 21 minutes ago

  Really wish I read up on virgin media before I switched to them, there is nothing worse than ****** WiFi and pretty sure virgin is the worst 😞 #virginmedia

• 
  Sheikh Ahmed (@SheyxAhmed) reported 22 minutes ago

  @virginmedia Any chance your mobile roaming services are down? No 4G :(

• 
  MikethaManc (@MikethaManc) reported 25 minutes ago

  @virginmedia ******* joke that you pay £30 per month for internet where you can’t have more than two devices downloading at the same time W/o the ping being **** #wankinternet

• 
  Caroline Evans (@Carolin20726369) reported 26 minutes ago

  @virginmedia about time you got your complaints process sorted absolutely appalling customer services 🤬🤬

• 
  Higgy Smalls (@Higgy__Smalls) reported 29 minutes ago

  @virginmedia I am having a lot of trouble with my broadband connection, can you please tell me if there is an issue in my area and, if so, when it will be fixed? I rely on it for work.

• 
  Fraser Whitby (@Whitbyf) reported 31 minutes ago

  @virginmedia Yes, but it’s still saying no service. So now without a phone.

• 
  BOBBY W (@officialbobzta) reported 32 minutes ago

  @virginmedia I need to cancel