Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Epsom, London, Southwark, Hammersmith, Caterham, Hayes, Brentford, City of London, Poplar, City of Westminster, Kingston upon Thames, Weybridge, Hounslow and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Epsom |
TV | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia I've tried rebooting as well. The problem persists.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
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Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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TamTamm♥
(@buttertam80) reported
from
Ealing, England
@virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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Sara Sparrow: Handmaid.
(@20S0mething) reported
from
Eltham, England
@virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.
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Ricky Heavens
(@ricky_heavens) reported
from
Ealing, England
@virginmedia Still not working. Over 24 hours now and still no tv or WiFi
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
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Chaz Rivers
(@ChazRivers) reported
from
Bromley, England
@virginmedia Just says a problem that was fixed at 4PM. It was going full wallop about 30 minutes ago, but then stopped working. When running the connection test it can’t fix it. Thanks.
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Imran ®
(@The_Photographr) reported
from
Southall, England
@britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MA
(@maaxash) reported
.@virginmedia still haven’t had my box to send back my router, and your collection service apparently can only collect on a Tuesday. Please can you either send the packaging, or stop threatening to charge me for the router. I don’t want it myself.
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Kulvinder Bhogal
(@BhogalKulvinder) reported
@virginmedia Hi there again, I wonder if somebody could follow up an engineer appointment that I was supposed to receive by text, I haven’t received it. I hope my issue can be resolved soon, it has been going on for too long now. Thanks.
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Philly D
(@PhilDay82) reported
@NOWHelpTeam Well in that case I’ll be leaving NowTV. @virginmedia @BTvisionTV can either of you please help me with a Tv service seeing as NowTV have disgusting and shocking customer service.
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Safwan_Esa
(@EsaSafwan) reported
@virginmedia service down?
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𝕆ℕ𝕆𝕁𝕀𝔼 𝐌𝐨𝐎𝐍𝐒𝐡𝐢𝐧𝐞
(@ill_nojie) reported
@virginmedia Network disappears
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Singh Diesel
(@Harj_9_5) reported
@Juggy95 @virginmedia Fecking ****. It’s like they don’t want you to have decent Wi-Fi round the yard. It’s just so jarring. I have to reset their router each time I have an issue
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SoccerMomma
(@SoccerMomma12) reported
@virginmedia I get it. You have to raise your prices. No problem with that but I have to balance my books too and so I’ll be looking for cheaper services. It’ll be interesting to see how much other networks hike their prices.
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Singh Diesel
(@Harj_9_5) reported
@jakobcantsurf @virginmedia I have an ax88u which is alright. It’s just I need to reset the hub each time I have a fkn issue
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
@virginmedia FFS, read the tweets rather than just asking standard questions. I’ve reported it, I’ve had engineers, I’m logging it. The only thing you do is send me bills and acknowledge you have a problem. For months now this remains the typical #VirginMedia service. #FAIL
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Duncan 🙏 🇺🇦 ❤️ 🌻
(@Duncan_Leeds) reported
@virginmedia Absolute rubbish. I’ve been a customer since the days of Jones, then NTL & now VM and I’ve not received a single benefit from being a loyal customer of, probably 20+ years. Just treated with distain.