Virgin Media Outage Report in Sutton, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes KT4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Paddington, Southwark, Walton-on-Thames, Newham, City of London, Hayes, Tower Hamlets, and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
London
|
Internet | 3 hours ago |
|
City of Westminster
|
Wi-fi | 3 hours ago |
|
Kingston upon Thames
|
Internet | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia Will this issue be resolved today
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Cheryl Cavanagh (@xchezzacx) reported from Merton, England@virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin
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Francisco Soler (Jr) (@jrseloto) reported from City of London, England@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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S (@MSROPER10) reported from London, England@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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the world's most copied Edward Moore (@edshots) reported from Bromley, England@virginmedia The next slot was 28th April which I would not be in and so have taken 5th May. A loyal customer of about 12 years this a complete let down after arranging today from a previous cancellation on your company's part.
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Ritch Zablan (@blue_murdock) reported from Camberwell, England@virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?
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kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, EnglandI've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Cheryl Cavanagh (@xchezzacx) reported from Merton, England@virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help
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MoMo (@ImaginaryCard) reported from Hammersmith, England@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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Alistair Parkes (@AlistairParkes1) reported from Richmond, England@virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏
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Vegan join the PCS Union (@Veganforever67) reported from London, England@virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault
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Geoff Low (@iamnotthelotus) reported from Redhill, EnglandUsual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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the world's most copied Edward Moore (@edshots) reported from Croydon, England@virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks
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Cheryl Cavanagh (@xchezzacx) reported from Merton, EnglandDear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services
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Swami (@swami102) reported from City of London, England@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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Francisco Soler (Jr) (@jrseloto) reported from City of London, England@virginmedia If you were sorry, this issues was fixed long time ago…
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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Hanieh Vidmar (@haniehvidmar) reported from Paddington, England@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Greg (@GR36) reported@journeydan Virgin media 350. I get 387 down and 37 up according to eero. Pay a combined free with Tv etc so almost impossible to untangle!
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Jack Taylor (@jackjctaylor) reported from Islington, England@virginmedia I spent over an hour on hold today trying to speak with someone about cancelling. I ended up having to put the phone down. How an earth can I cancel my contract if the only way to do it is by calling and you don’t answer the phone?!
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Lee. (@slowfatigue) reported@virginmedia After a hour & 12 minutes I eventually got through to someone from the UK. They are sending someone out to see if my phone line has been double socketed? Also they raised a complaint about the £14 worth of calls that's currently on my bill. They said that was all they could do
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Jules Meredith🇪🇺🇬🇧🏴 (@goldfish_jules) reported@virginmedia Trying to resolve issues with my account and have had no joy! I have just been cut off after listening to piped music for over an hour, add this to the customer service operator who promised a call back but never did this pm, and to the chap who cut me off yesterday
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Ric Roberts (@RicRoberts) reported@virginmedia Hi. I have tried two days in a row to talk to someone (via the text chat bot) but no-one has got back to me about the slow speeds (particularly upload). Not receiving the service I pay for at the moment!
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Lee Richardson (@leerichardson77) reported@virginmedia Thanks. I’ve given up, been trying for days to cancel. Decided I’ll send your installers away when they arrive tomorrow and I’ve asked my bank to block any payments. You only wasted your own money and lost another customer. The #virgin way 👍
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Jordan (@JordanTaylor86) reported@virginmedia I have been on the phone for an hour and an half with 0 answer? This service is getting worse and worse? Can you explain why?
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Foz (@BFoster_5) reported@virginmedia Yoy better contact me ASAP. 3 days I’ve went without TV yet your phone ‘ technician’ says it would be back after 3 hours. Absolute joke of a service, time for a change l think to @skytv 😤😤😤😤
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Be@®Ded Brother 🇬🇧🇵🇸 (@Be4rdedBrother) reported@virginmedia am I invisible? I want to cancel and can't get through, are you seeing this or not?
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Phil Brand (@phil_brand) reported@jukeyz Ask @virginmedia to change UBR, this will change the IP = although they are not static on VM they almost never change but the above will.