Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, Tadworth, Redhill, Croydon, City of Westminster, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Paddington, Walton-on-Thames, City of London, and Hayes.

City	Problem Type	Report Time
London	Internet	2 hours ago
London	Internet	11 hours ago
Tadworth	Wi-fi	11 hours ago
London	Total Blackout	12 hours ago
Redhill	Internet	12 hours ago
Croydon	Internet	12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Paul Vivash (@paulvivash) reported 6 minutes ago from Lambeth, England

  @virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together

• 
  Mary (@kanyonatic) reported 7 minutes ago from Croydon, England

  @virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots

• 
  Mary (@kanyonatic) reported 8 minutes ago from Croydon, England

  @virginmedia answer your damn phone

• 
  Rachel Hayden (@IIndigoMouseRH) reported 16 minutes ago from London, England

  Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

• 
  vicky (@vickyatwork) reported 23 minutes ago from Croydon, England

  Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET

• 
  Robin Pritchard (@robinpr71) reported 25 minutes ago from Lambeth, England

  So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤

• 
  XAVIER FERNANDES (@XAVIER2009KY) reported 27 minutes ago from Hounslow, England

  @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

• 
  john treacy (@JJT35) reported 27 minutes ago from Wandsworth, England

  @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

• 
  Lynsey Smith (@LynsLot) reported 29 minutes ago from Croydon, England

  @virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks

• 
  Gerasimos Klaoudatos (@Makis39277470) reported 29 minutes ago from Richmond, England

  Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???

• 
  Nik Simon (@Nik_Simon88) reported 30 minutes ago from Wandsworth, England

  @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

• 
  Mary (@kanyonatic) reported 35 minutes ago from Croydon, England

  @virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining

• 
  James (@jagats) reported 35 minutes ago from Whyteleafe, England

  @virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?

• 
  Stacey Karlsson (@StaceyRebekka) reported 36 minutes ago from London, England

  @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 39 minutes ago from Lambeth, England

  @virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?

• 
  diviyesh shah (@pharmr5) reported 39 minutes ago from Brentford, England

  @virginmedia once again broadband down. Working from home, when will it be up and running again?

• 
  helena (@hdl_dl) reported 43 minutes ago from Kensington, England

  @virginmedia how long is tv and broadband going to be down today in the Kensington area?

• 
  Mary (@kanyonatic) reported 46 minutes ago from Croydon, England

  @virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...

• 
  Toby-Wan Kenobi (@toby_goodwin97) reported 47 minutes ago from Kingston upon Thames, England

  @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

• 
  Sindy Grewal (@sinders25) reported 57 minutes ago from Esher, England

  @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trans Radio UK "Support Trans Kids" (@transradiouk) reported 2 minutes ago

  @JakeGraf1 @virginmedia @VMSolutions_ We are moving away from Virgin to BT as the service has been so awful and customer service refuse to acknowledge there is an issue. Hope you get it sorted

• 
  Stewart Bennie (@1DrunkBarbarian) reported 2 minutes ago

  Might be a wee bit salty because @virginmedia WiFi is about as reliable as a partially sighted guide dog leading a blind man through a mine field. Gonna end up losing wages if their internet keeps going down.

• 
  Sam (@Sam_Rigg1) reported 3 minutes ago

  @virginmedia The link doesn't apply to me because I'm talking about a wired connection and already had it plugged in the right socket, and the pinhole reset does nothing. It is not a problem on my end, it is a capacity issue with too many customers using it and it cannot cope.

• 
  Callum (@Tybs_) reported 8 minutes ago

  @virginmedia This is the first time I am reporting these issues since they started getting worse around 7 days ago.

• 
  edd (@Edduknow) reported 9 minutes ago

  @virginmedia Sorry can you answer my question. You call your self the most reliable network in Britain, where is the evidence of that? Can we see it?

• 
  cristian jaramillo (@mateo301294) reported 9 minutes ago

  @virginmedia The agent said that we will have to wait for the call. Because what the house needs is a recable. Saying sorry, does not fix the situation. What is needed is a technician. #CustomerService #badcustomerservice #badservice

• 
  Chloë (@CloopR) reported 23 minutes ago

  Apparently not letting customers cancel/even get through to them is quite a trend at @virginmedia. Imagine, a refusal to pay a bill months after months of cancelling and now ruined credit for 6 years! I even have screenshots of my cancellation and they won’t look at them.

• 
  GM Rod (@GMRod_) reported 23 minutes ago

  @virginmedia But VM is often the only provider in most areas that offers such high speeds and that’s why people put up with the bad service. Please, please do better.

• 
  Charlotte Graham (@1964Charlotte) reported 25 minutes ago

  @virginmedia How was I supposed to get on to the Service Status Checker with no internet? I don't have a smartphone.

• 
  Joee⚡️ (@Joee_Sp) reported 27 minutes ago

  @virginmedia customer service are an absolute disgrace, several complaints and callbacks not handled.