Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Southall, City of London, Hammersmith, City of Westminster, Croydon, Sutton, Hounslow, Paddington, Poplar, Leatherhead, Newham, Hayes and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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ToughRecoil
(@ToughRecoil) reported
from
Poplar, England
@chriscb @virginmedia R u from E2? Because mines down too
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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Tracey Cookson
(@cooki40) reported
from
City of London, England
Well @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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juliette lambert
(@juliettegab) reported
@virginmedia I’m happy to pass my details to you via a dm. If you could help, it would really be good as I am having absolutely no joy with either the phone or text.I tried both again this morning. Cut off from the phone after 27 mins of hanging on and text said was a long wait,55 mins ago.
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BEN OVERTON
(@overton76) reported
@virginmedia From the trouble shooting in the virgin media app, have rebooted before everything else, service status says no issues in my area in checking that too
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Sur Este
(@soysureste) reported
@virginmedia that's been the case more than once, on the rare occasions anyone does pick up. have been trying to cancel my contract for WEEKS but it's been unsuccessful because of your terrible customer service and the fact that you cannot do it online.
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Craig Dawes
(@craigdawes) reported
@virginmedia It is rather same. No different. I thought then when you move to Vodafone or O2 as it is now things might improve but no. The same. 1 bar of signal with it totally dropping on a Regular basis
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Alper Ahmet
(@alper1990) reported
@Apple @virginmedia Update your support teams that you Virgin Mobile and Apple have an issue with iMessage. Anyone with Virgin Media (according to info from tech support) cannot activate iMessage due to a known issue. It will save a lot of people time waiting 48 hours for a call
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zach close
(@Zachclose2000) reported
@virginmedia Yes the this a problem with the hub and they not replaced it
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chris floyd
(@mrchrisfloyd) reported
@virginmedia Just makes me think all the slow speeds I’ve been getting which I’m also paying for is there, but I’m not getting it for some reason. Seems like I’ve called and they’ve pushed a button and miraculously my speeds come back. I think engineer is due out next week, can’t remember
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Michael “wear a mask” Turner
(@NephronTurner) reported
Hi @virginmedia , we’ve been experiencing slow speeds all week which is really tricky for working from home. A speed checker states we’re getting 25Mbps rather than the 50 minimum or 100 advertised. Could this be fixed please?
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juliette lambert
(@juliettegab) reported
@virginmedia I appreciate you replying to me. What do you suggest I do if I can never get through to virgin either by text or call. If I can never get through (bearing in mind virgin may just then turn up and install a product I do not want if I can’t contact them, so this trying to contact
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Joss
(@jossmacqueen) reported
@virginmedia So really having the option of contacting you via Twitter is pointless as you are unable to help and just sending me back to the useless contact centre thanks virgin media