Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Kingston upon Thames, Croydon, Redhill, Tadworth, Purley, Wandsworth, Caterham, Mitcham, Carshalton, Sutton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Walton-on-Thames	Internet	14 hours ago
Kingston upon Thames	TV	2 days ago
Croydon	Internet	3 days ago
Redhill	Internet	5 days ago
Croydon	Wi-fi	5 days ago
Croydon	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Millwall halfwayline (@millwalljdb) reported 6 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  William (@willbassoumba) reported 9 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Stephen Champion (@Champs707007) reported 15 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 16 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Mark (@markrhorney) reported 18 minutes ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  Mike Fuller (@ninepine) reported 18 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Ranjan Mallya (@RanjanMallya) reported 19 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 21 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Geoff Rogers (@GeoffRogersEU) reported 22 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Beth (@bethcanadian) reported 22 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Rana Rahman (@ranaraptor) reported 23 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Kay Bak (@kaybaka) reported 31 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Mrs R (@KateRenton) reported 38 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Kwame Gyamfi (@Kwame916) reported 38 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Nia Wyn Thomas (@niawynthomas) reported 49 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 51 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  ☆ Liezel ☆ (@liezel_t) reported 53 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  DJ MRT (@DJMRT) reported 53 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Justin Moore (@jm1967uk) reported 57 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 59 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HENRY BAKER (@rizzles066) reported 5 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK i recently left virgin media they are not a good service provider when trying to end the contract, try getting help with family member or even a lawyer or cab which are very good

• 
  Shalu Bhalla (@BhallaShalu) reported 7 minutes ago

  @virginmedia WiFi and tv outage, expected fix Monday morning? How are we going to watch the England match?????

• 
  jango fett (@jangofe42286291) reported 8 minutes ago

  @dublinvoter I will never pay my licence fee again. This joke of a broadcaster all ready receives revenue from advertising like virgin media, they will survive without the licence money if they stop paying stupid wages to talentless hacks.

• 
  That Autistic Guy 🇬🇧 🇮🇱 🎗 (@thatautisticguy) reported 9 minutes ago

  @Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?

• 
  emma 💜 (@lovrlwtt) reported 10 minutes ago

  oh my days virgin media had me arguing w a guy in india until i said im closing the account cancel everything was then transferred to a man with a british accent and was trying to make me keep the account and they can get it sorted. funny how that works

• 
  ABDUL (@MrMufc77) reported 10 minutes ago

  @virginmedia yes there has been a outage for over a week now they fix the problem then it goes off again after a few hours 😡

• 
  UAVHive (@UAVHive) reported 12 minutes ago

  Virgin Media simply do not seem to grasp customer service, I really fear the damage the merger with O2 will do to the service there. Penny pinching over a bereavement is proof of a fundamentally mismanaged customer service.

• 
  ABDUL (@MrMufc77) reported 14 minutes ago

  @virginmedia absolutely joke of a service fault with your system no tv for the england game

• 
  Martin Shrimplin (@MartinShrimplin) reported 18 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Sorry to hear about your loss. It’s never a pleasant task making those calls. If you’d left the name of the company with terrible customer service out of your post, I’d have still guessed it was Virgin Media.

• 
  Shaun (@shauny67) reported 18 minutes ago

  @virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin