Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Paddington, City of Westminster, Tower Hamlets, Greater London, Poplar, Southall, Carshalton, Mitcham, Newham, Ealing, City of London and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia We are still waiting for the customer service call that was coming at 8am.
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mistapete
(@djmistapete) reported
Why am I paying for a substandard service, waiting for a router since Dec 4th was told it takes 2/3 days or was that....... months? First complained Nov 16th @virginmedia
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Ann Williamson
(@violetta_ann) reported
@virginmedia You are unable to speak to any other members of staff in Virgin? You are unable to look up what has gone wrong with any communication between Virgin and any customer?
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Lincoln Rob
(@leahdan1) reported
@virginmedia Would using it to change to 5ghz help ?
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samantha pearce
(@sampearce123) reported
@virginmedia totally fed up of trying to contact you - customer service is terrible
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Angelic Dixie
(@Angelic_Dixie) reported
@virginmedia Hi- I placed a new broadband order today. Am I able to cancel it without penalties please?
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Shauna Galloghly1
(@SGalloghly1) reported
@virginmedia what does network availability C133 mean? I have no channels?
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Willow
(@willpro95) reported
@virginmedia been sat on hold for 2 hours and 4 mins this is disgusting service, I have no broadband
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TomoTheTechnician
(@TomoTheTechie) reported
@endurAAABH @dysnal @jukeyz Speaking from experience with Virgin Media, they've never liked it when I've asked about getting an IP changed or a new router for that set reason - He'll be with a new provider soon
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ajb
(@AJB10Winchy) reported
@virginmedia what’s happening with sky sports app? suddenly not recognising my virgin media login - no darts
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ℜ𝔲𝔟𝔶 𝔐𝔬𝔯𝔢𝔱𝔬𝔫
(@rubymoreton) reported
Wowee @virginmedia broadband is actually the biggest load of garbage! Our WiFi goes off at least 5 times a week, and when you’re paying their prices you expect it to sodding work and not go off 3 times in 45 minutes 🙃