Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/21/2025 15:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ealing, London, Hounslow, Hammersmith, Newham, Paddington, Croydon, Poplar, Southwark, City of Westminster, Caterham, City of London, Walton-on-Thames, Southall and Twickenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Urzzz Rob McGowan (@Urzzz) reported from Bromley, England

    @virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    @virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Wandsworth, England

    Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @virginmedia anyone able to offer support today? Holding on for 22mins so far 😟

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    @virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    @virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia another day of no internet and useless customer services... WHAT IS GOING ON

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeroyDLS David Leroy Selllers (@LeroyDLS) reported

    @virginmedia What ever would reduce the bills - I wanted help to decide and didn’t get any help whatsoever as the first advise didn’t have a clue, and the second just didn’t care - obviously working from home as I could hear coronation st .. she was more interested in that

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • StreetsofGreezo Grizzo (@StreetsofGreezo) reported

    @virginmedia Yep been doing that for 8 days as well. No help there just get fobbed off to a imaginary technician that never arrives. What am I meant to be paying for? a paperweight?

  • blondetwin1710 Sarah (@blondetwin1710) reported

    @virginmedia Well that would be easier, but having tried to change my email with yourselves already you haven't done so, so I cannot access online. Several issues and none of them resolved. I thought during times of pandemic WiFi services would be more up to scratch for people to stay at home

  • ChrissieTinks Chrissie Walsh (@ChrissieTinks) reported

    @toml86 @virginmedia I've been trying to get a response to a written complaint since September. Even the complaints department are worse than useless!

  • EmonM_ Emon (@EmonM_) reported

    @virginmedia Is there a way I can directly speak to an agent I spoke to on 11th of December who lied to me? If not, say goodbye to a customer. (And yes, I won't need to pay as there is a 30 day honour agreement when renewing a contract).

  • Glenorchil Glenorchil 🇨🇦🇪🇺 (@Glenorchil) reported

    @ShippersUnbound @IvorGCampbell @virginmedia nightmare, tier 4 lockdown and no internet, bad news. Our Sky went goofy yesterday and that was bad enough.

  • spons4d SP (@spons4d) reported

    @virginmedia slow, slow, dropout, slow. It’s the 2020 waltz! They refuse to provide my monthly data usage. Can’t wait ‘til this contract is up. Wish I never left Sky broadband. Anyone thinking of moving- stick to a provider or the BT network. Reputable brand - maybe in the skies.

  • mindfulmiss1 Samira 🧠 (@mindfulmiss1) reported

    @virginmedia Poor service provided via text, lots of delay tactics, repeating same processes over and over again! No option for a call back . Poor service #virginmedia I will be looking for an alternative broadband provider.

  • dpetrieldn Daniel Petrie (@dpetrieldn) reported

    Holy moly @virginmedia , we've gone from 1 complaint for illegal service, to 4 because your customer support staff can't do their jobs properly. Now on a web chat for over an hour without resolution - should we go for 5 and contact solicitors? Let me know!