Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Newham, City of Westminster, Richmond, Southwark, City of London, Poplar, Kingston upon Thames, Streatham, Hounslow, Southall, Paddington, Wandsworth and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| Newham |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Alan Wheeler
(@alanandline) reported
from
Richmond, England
Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
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Emma Jones
(@Emmajones79) reported
from
Kingston upon Thames, England
@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Dan Padgett
(@danjpadgett) reported
from
City of London, England
@virginmedia probably, no defenitely, the worst customer service I have ever experienced. 4 hrs on the phone over 2 days, transferred unknown number of times and hung up on twice and still no result.
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
@virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Phil Stone
(@stillphone) reported
from
Kensington, England
If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!
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kim lawrence
(@peppernpig9) reported
from
Croydon, England
@virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls
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Alistair
(@shplendid) reported
from
Merton, England
I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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adouble
(@uchiazoro) reported
from
Brentford, England
Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Jason Best
(@jason_best) reported
from
Camberwell, England
From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm
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SWLONDON-FIST #BBBH #WELHORNY
(@SwLondonFist) reported
from
Lambeth, England
@virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1
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Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
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Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bəäŕđĕď Đřåğøñ
(@VanHelSiingh) reported
@virginmedia Issue been fixed now
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Bungle
(@bungleslip) reported
@virginmedia Someone trying to commit fraud by having sims delivered and setup a fraudulent address. No one on phone to help as we don't have account and they say data protection means they won't or can say anything.
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Leeds Loyal
(@Leeds_Loyal) reported
@virginmedia Done that script read 'just monior it for a week and call back' in the mean time im paying for a service thats **** anyone got the number for #Sky
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jmelia123
(@jmelia123) reported
@virginmedia customer of 10 years. Next contract taken out 30th of July. Been charged for new hardware and price that was not agreed. Literally 5 hours of calls and I am being given lip service and lied to
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dash.
(@dashiellwood) reported
@Link2076 @caolanxyz @virginmedia Oh damn, hadn’t considered that! Will try
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Mutzy
(@MutzUk) reported
@virginmedia As I said: It should NEVER be the responsibility of the customer to call you to argue for a better deal. P.S. I am not a customer of yours, I was merely looking as @SkyHelpTeam are trying to charge me 89% of the package for 7% of the service just because I am being #evicted.
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Glynn Wood
(@GlynnWood3) reported
@virginmedia Fault test picked up nothing and service test says no issues found
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Mutzy
(@MutzUk) reported
@virginmedia It is not an "experience", it's on your website for EVERY customer. Why would I be in touch with you knowing that in 18 months you are going to rip me off by raising the price by 145%? It should NEVER be the responsibility of the customer to call you to argue for a better deal.
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Jamie Booth🎮👾🍞
(@toastedsoldier) reported
Hey @virginmedia my hub 3 is playing up, I've left it off for a bit but after a reset it still has a red light present, according to the help articles on the website its too hot. DM please :) cheers.
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Lia
(@lia_kirkby) reported
@virginmedia @OfficialFPL lads stop watching the premier league and focus on providing a decent service, makes me want to fly kick mr virgin