Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Southall, Hounslow, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Hayes, City of London, Richmond, Kingston upon Thames and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| Southwark |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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🆆🅴🆂🆃🆈
(@itsmrweston) reported
from
Eltham, England
@mainy10 @SkyUK @virginmedia Mine hasn’t been down for 2 days 😁
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Paul
(@paulsullivan_) reported
from
Eltham, England
@virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝
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Dan Hall 🏳️🌈
(@LimehouseDan) reported
from
Lambeth, England
@virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Antony Jardine
(@antonyjardine) reported
from
Lambeth, England
@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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Erik
(@seldnfoodie) reported
from
Camberwell, England
We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Nick Bunclark
(@74bunick) reported
from
Bromley, England
@virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Noor
(@nooriiiy) reported
from
Paddington, England
Can @virginmedia WiFi please fix up!! Gave me a right scare
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AngusMacLeod92
(@ALeod92) reported
@virginmedia I called your useless customer service and told them of my cancellation. I was told I need to be "transferred to the right department", when I chose the right options when calling you. This is a scam and I recorded the call. I have given you my notice. 1/2
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Michaela Moher
(@MichaelaMoher) reported
@davefox @virginmedia Mine is fine now. Had no problems before so was surprised that it was down for about an hour this morning like you around 10am. I saw on a Carshalton community Facebook group that people in SM5 were also having problems so we are not alone. I hope your connectivity improves asap.
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James Whittingham
(@JFWhittingham) reported
@virginmedia @virginmedia are a joke. “Ring this number to cancel” ... “sorry, we’re busy and can’t take your call. Goodbye”. I’m on day 33 of ringing them daily and month 5 of having internet that doesn’t work. Looking forward to their stock “Sorry. Have you spoken to us yet?” response
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Dan Pawley
(@DanPawley) reported
@virginmedia is it legal that you won't allow customers to cancel channels??
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
.@sky not impressed - as a new customer awaiting an install you texted me and asked me to call you. Spent over half an hour on hold, no information online on my new account and none of your social media teams are equipped to help. Should I cancel and stay with .@virginmedia?
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☰
(@mooneylfc12) reported
Apparently even getting a response off the twitter team is as efficient as using the phone or website. Worst customer service I have ever experienced @virginmedia
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Carole Anne Hamill
(@Khasakstan) reported
@virginmedia what terrible customer service.. I moved home instead of moving me you gave me a new contract charging me 37 pounds more a month. Tv not working phone the same cant talk to anyone. Been on chat waiting for two hours already today
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william harvey
(@Willharvey75) reported
@virginmedia So you can’t DM the phone keeps cutting off after being on hold for hour, so how do I actually get hold of someone to cancel ?
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Christian Smit
(@CSmit77) reported
@virginmedia @richardbranson and once again the internet is down in Oxford. Come on. You keep telling everyone about customer service awards, what about just service awards. happy to take monthly payments but went internet is down, then it is sorry.
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Bethan Francis
(@bethanfrancis1) reported
@virginmedia I’ve spent hours struggling to get through on the phone for the past 2 days and have just been cut off. Don’t have time to try again with a newborn baby. Can anybody help cancel my account?