Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Redhill, Richmond, Walton-on-Thames, Mitcham, Ashtead, Epsom, Kingston upon Thames, Leatherhead, Headley, Beckenham, Tadworth, and Caterham.

City	Problem Type	Report Time
Croydon	Internet	9 hours ago
Croydon	Internet	1 day ago
Wandsworth	Internet	2 days ago
Croydon	Internet	2 days ago
Redhill	Internet	2 days ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Baltazarka (@MiaZagica) reported 4 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 5 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  Befitat50 (@befitat50) reported 7 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  ☆ Liezel ☆ (@liezel_t) reported 7 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  William (@willbassoumba) reported 9 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 13 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 14 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 17 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  R. Aaron (@aaronuart) reported 21 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Nick Tippett (@nicktippett) reported 21 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Illy Mus 💙 (@illymus) reported 22 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

• 
  Will Jennings (@willjennings80) reported 31 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

• 
  traymca 💙 (@traymca) reported 33 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Philip 🦅 (@Phil_Swallow) reported 33 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  R. Aaron (@aaronuart) reported 36 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Jane Common (@JaneCommon) reported 43 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Tim Hole (@TimHole) reported 47 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 48 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 51 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Shasa Colson (@THE_COLSON) reported 52 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pete Carroll (@pcarrollmusic1) reported 4 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Kirsty ✨ (@Kirsty__x3) reported 5 minutes ago

  Is @virginmedia down?? Internet or stream box arnt working #virgin #virginstreambox

• 
  Kirsty ✨ (@Kirsty__x3) reported 5 minutes ago

  @virginmedia I have done this, it says there is no issues in my area, Iv restarted several times, checked everything is connected and still not working

• 
  Helkhiana (@helkhiana) reported 7 minutes ago

  @saltyy_savage I had Virgin media for years and only issues and expensive contracts. I am on Plusnet right now £43/46 for 900mb with 0 problems and uk customer services. They do £3 increase yearly and I am curious to see my first contract end what I'll get. Bet still better than virgin

• 
  Adrienne Ayres (@adrienne_ayres) reported 9 minutes ago

  @virginmedia Dear Virgin I have no WiFi. Please help. I thought full fibre would put an end to a rubbish WiFi I also cannot make your app accept my account reference number or area reference number

• 
  David (@blueboy2710) reported 10 minutes ago

  @mark_wootten Try Virgin Media, just as bad if not worse

• 
  Vicky Leigh (@vickiferris) reported 11 minutes ago

  Monday is week 3 of trying to get the issue sorted. @virginmedia do you think this will be finally sorted this week?

• 
  Mr. Mickey (@MrMickey142) reported 17 minutes ago

  @Argos_Online I've always thought Virgin Media were the unanimous heavyweight champions of 'couldn't give a ****' customer 'care' but today, I've just realised (only because I deal with VM a lot more) that there's a genuine contender - a great white 'hope'!🤬 DISGUSTING!

• 
  Mark Whelan (@Lincsforest) reported 19 minutes ago

  @virginmedia your installation of my new broadband is turning into a mockery of a sham! No communication, no professionalism, a complete lack of customer care! A VERY UNSATISFACTORY WAY TO CONDUCT BUSINESS! Your chatbot is also incompetent! @Ofcom #poorcustomerservice

• 
  Steve Hard (@PercivalPeabody) reported 20 minutes ago

  @Benleo In the end, I wasn't prepared to waste my time trying to get blood from a stone, so I called my bank to report it as fraud. Whether they put it down as fraud or not, I don't know, but they knew all about Virgin Media and did a chargeback for me.