Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/20/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Southwark, Hammersmith, Southall, City of London, Croydon, Sutton, Hounslow, Paddington, Poplar, Leatherhead, Newham, Hayes and Richmond.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • jemmacrow Jemma Crow (@jemmacrow) reported from Poplar, England

    How is @virginmedia internet so bad?! It NEVER works…

  • SourdoughCycle The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️‍🌈 (@SourdoughCycle) reported from Wandsworth, England

    @virginmedia No sorry - telematics should help you out

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia @NeilWBallingall HELP!!!!!!!!!

  • Gavarnos Gav Mac  (@Gavarnos) reported from Croydon, England

    @PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.

  • SourdoughCycle The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️‍🌈 (@SourdoughCycle) reported from Wandsworth, England

    @virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?

  • hdoddles Hannah Dodd (@hdoddles) reported from Merton, England

    @virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?

  • DavidWheater David “Still Not the Footballer” Wheater (@DavidWheater) reported from Richmond, England

    3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up

  • Rob_Garvey FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬

  • LouiseHatch1 Louise Hatch 🦋 (@LouiseHatch1) reported from London, England

    Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3

  • Rob_Garvey FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    @virginmedia So you can't help me either! What's the point! Another @virginmedia #fail

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SophieAnneUK SOPHIE ✞ (@SophieAnneUK) reported

    I've just renewed my contract with bt but then last night decided to purchased a virgin media black friday deal (the download/upload was too juicy) Am I making a mistake if I cancel with bt? I've never really had issues with them

  • Lucie1980 Lucie Perryman (@Lucie1980) reported

    @virginmedia Yes and it says there’s no issues.

  • JamieThin_Ed Jamie Thin (@JamieThin_Ed) reported

    @virginmedia My 88-year old father has been targeted by mis-selling and is now being charged for an expensive 5G SIM that he doesn’t want and can’t use as he doesn’t have a mobile phone! - extra charge silently added to his direct debit with no authority from customer! And no way to cancel!

  • JoshuaHepple Josh Hepple (@JoshuaHepple) reported

    @virginmedia The text number is never acknowledged. I’ve been waiting on responses on that while my contract rolled over. I am gravely disappointed by this discriminatory practice

  • BeckyPage Becky (@BeckyPage) reported

    @virginmedia is there a problem with your lines? We have tried to call 4 times and every time we get through and start speaking to someone it cuts off!!!!

  • CraigJThomson69 Dr Craig Thomson (@CraigJThomson69) reported

    @virginmedia Hi John. TV still glitching this morning. My Virgin still saying there's a problem in my area. No update on when it's being fixed.

  • Echo_Cafe Echo Cafe (@Echo_Cafe) reported

    @RolexTharsus @virginmedia Thanks! VirginMedia, via the NextDoor Community website I've heard of several more customers with issues in the EH3 Edinburgh area. There is clearly a problem more generally, ongoing for past 2 weeks, which needs fixed - not specific to individual users.

  • Lucie1980 Lucie Perryman (@Lucie1980) reported

    @virginmedia It says that my broadband will be down until 3. A 6 hour outage that suspiciously happened at the same time as local works which we weren’t informed would impact is.

  • BeckyPage Becky (@BeckyPage) reported

    @vmbusiness our company has had a fault for almost 2 weeks, nobody has come to fix it, every time we call it cuts off and no online chat!

  • MadameNottm Ms Varney (@MadameNottm) reported

    Panicking this am, trying to re-boot the router, swearing at the pc, asking it to connect,generally swearing and frightening the cats. In desperation I ring Virgin media thinking I’m not doing something right and/or am stupid. It’s not me. It’s down until 3pm. #ThankDawkins