Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, City of London, Fulham, Greater London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Kensington, Twickenham and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
TV | |
| London |
Internet | |
| City of London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan🧁
(@_meganfrancesca) reported
@virginmedia our wifi is really poor lately, poor range and signal. Any advice? Don’t want to switch providers ideally as been with you 3+ years, just need a fix!
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Eileen Vogel
(@eileen12046) reported
@alex_mciver99 @virginmedia I had similar experience on my account when I got disabled I contacted support for two weeks they couldn't help until i was referred to Dell_cyber on Instagram they fixed my account they are expert in getting back in hacked/disabled/deleted
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David Elliott
(@DavidDawn1) reported
@virginmedia Instead of bragging why not sort out the myriad of complaints? Mine is that you're trying to start me on a new contract when i moved home which makes you in breach of section 5 and therefore I am entitled to cancel. You're also trying to say I've changed my name! All lies!!!
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Ranson Roof & Build
(@RansonRoofBuild) reported
@richardbranson rather than wasting money poncing around in space, I’d be sorting out the constantly crap customer services @virginmedia gives. 1hr wait times then speaking to a sub-human who cannot add 2+2. Ive complained 6 times but still threats to my mother for money…#crooks
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Dominic
(@DomBradshaw7) reported
@FeckOffFlouncer @virginmedia No they can’t, don’t do it to yourself. We’ve been waiting for a month following **** up after **** up. They’re wildly incompetent and their customer service is non-existent.
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Fiona
(@Fiona51380911) reported
@LettingFocus @virginmedia I feel your pain...then, after tweeting this, they'll send you some sh*t link that doesn't help either. Tried phoning, writing, tweeting...I guess they just don't care.
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Owen Hurst
(@OwenHurst12) reported
@virginmedia why is it when it comes to the weekend, that’s when the internet in my house alway goes to **** it’s like it has a mind of its own. Seriously need to sort it out it keeps rebooting itself for no reason and doesn’t turn on for about 10-15 mins it’s a joke. Not Happy
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Skee-Diddy 💙
(@skeediddleydoo) reported
@virginmedia Brits shouldnt be allowed to vote for anything... They will no doubt **** it up and choose the worst option. Every time.
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Will Vieri
(@VieriTweets) reported
And to top it off @virginmedia. Three phone calls yesterday, first guy hangs up on me mid-help. Second guy tells ME I moved the install date. Third lady unable to do anything, but “is sure it won’t happen again!” How are you a business?
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Vicky Warrener
(@VickyWarrener) reported
@virginmedia DN17 1EU Apps & On Demand services not working - failed while watching - no details on website - any ideas?????