Virgin Media outages and service status in Sutton, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sutton, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- Internet (67%)
- E-mail (17%)
- Wi-fi (17%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Poplar, Croydon, City of London, Hammersmith, Southwark, Newham, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Westminster Abbey, and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 3 hours ago |
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London
|
Internet | 3 hours ago |
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London
|
Internet | 4 hours ago |
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London
|
Internet | 5 hours ago |
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City of Westminster
|
Internet | 5 hours ago |
|
London
|
Internet | 6 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia Will this issue be resolved today
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Geoff Low (@iamnotthelotus) reported from Redhill, EnglandUsual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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Alistair Parkes (@AlistairParkes1) reported from Richmond, England@virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏
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S (@MSROPER10) reported from London, England@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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Francisco Soler (Jr) (@jrseloto) reported from City of London, England@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks
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Ritch Zablan (@blue_murdock) reported from Camberwell, England@virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?
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Cheryl Cavanagh (@xchezzacx) reported from Merton, England@virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help
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kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, EnglandI've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Francisco Soler (Jr) (@jrseloto) reported from City of London, England@virginmedia If you were sorry, this issues was fixed long time ago…
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Hanieh Vidmar (@haniehvidmar) reported from Paddington, England@virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment
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the world's most copied Edward Moore (@edshots) reported from Bromley, England@virginmedia The next slot was 28th April which I would not be in and so have taken 5th May. A loyal customer of about 12 years this a complete let down after arranging today from a previous cancellation on your company's part.
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Cheryl Cavanagh (@xchezzacx) reported from Merton, England@virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin
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MoMo (@ImaginaryCard) reported from Hammersmith, England@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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Vegan join the PCS Union (@Veganforever67) reported from London, England@virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault
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Cheryl Cavanagh (@xchezzacx) reported from Merton, EnglandDear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services
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the world's most copied Edward Moore (@edshots) reported from Croydon, England@virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.
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Swami (@swami102) reported from City of London, England@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Monkeyinatree@hotmail.com (@JazzyChairman) reported@NChandlr404 @virginmedia Terrible company, avoid them at all costs, they just ripped me off by £70 and the operator said there's no point arguing with her. She also claimed no mangers are in work to speak to. Apparently the company just runs without management.
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Mark Rogers (@CicconeUK) reported@virginmedia No idea, I didn't check. It's shocking customer service that I'm being asked to return an updated hub plus you guys should know this already?? She also asked me to return a hub from 2016 which was taken to one of your stores 3 years ago - explain that to me.
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𓅢 (@hausillusion) reportedits 2021 and virgin media’s wifi is still absolute dog ****. sort your cunting wifi out you money thieving ***** @virginmedia
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Algo tiger (@AlgoTiger) reported@virginmedia Forum is not helpful for my problem, I cant see a way to request my service to be turned back on again. I am at a loss for what to do, no broadband at all and nobody at @virginmedia can help turn it on again? God help this company.
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Shabnam Shahani (@ShabnamSS) reported@virginmedia no internet or tv since yesterday with repair times constantly extended. Could you please provide a clear timeline and fix asap.
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Denis Heaney (@DenisHeaney1) reportedProblems AGAIN with @virginmedia a provider who claim "they have the fastest and most reliable Internet"...really? Let's hope this further disturbance to service is reflective in their monthly bill!
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alice (@alicewhapshott) reported@virginmedia I have virgin media internet at our house - however I am moving back in with my parents who already have virgin internet. So was told I need to pay £200+ to get out of my contract but a VERY rude lady who proved no help!!! extremely disappointed with the service provided.
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Craig Rigby (@Riggers57) reported@virginmedia second day running trying to sort out a fault on one of the boxes and both days your ‘customer service’ agents have cut me off after over an hour and never rang back. Currently paying for a service that doesn’t work!
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Ben Paul (@neuarchitects) reported@virginmedia Just spent another 50 mins on the phone to find out they can't help until next week as that team don't work weekends. But hey, after over 8 hours of time trying to resolve this they offered me £20 for the inconvenience! Not derisory at all!
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Kevin (@kja_chilli) reported@virginmedia There's outage issues :( and I've just spoken to someone on the phone. Due to be fixed next week. Not off to a good start with you guys! Can you advise on compensation? I've not been able to use the internet all day today.