Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/12/2026 08:00

March 12: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Hammersmith, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Sutton, Poplar, Kingston upon Thames, Fulham, Hounslow and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of London Wi-fi
United KingdomLondon Total Blackout
United KingdomCity of London Wi-fi
United KingdomHammersmith Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @virginmedia Dealt with over the phone to your customer services, thanks

  • georio123 George (@georio123) reported from Eltham, England

    @virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

  • BowenKnight_24 Theo M-T🏎 (on follow limit) (@BowenKnight_24) reported from Spelthorne District, England

    Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • DamionSheppard Damion (@DamionSheppard) reported from Lambeth, England

    @virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

  • th3Jud3 Geo-Jude FCCT (@th3Jud3) reported from Croydon, England

    @virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

  • fitandfun_ Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

  • followsonal Sonal Bhardwaj (@followsonal) reported from Poplar, England

    Virgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity

  • jasemonkey The Jase 🐶 🎸 🎥 (@jasemonkey) reported from Camberwell, England

    @simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.

  • Tai_Aro Tai Aro (@Tai_Aro) reported from London, England

    Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

  • aggy_mi aggy (@aggy_mi) reported from Croydon, England

    I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!

  • KaroAnderson Karolyne Anderson (@KaroAnderson) reported from Eltham, England

    @virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia

  • meadylou Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Krypt5775 D1™️ (@Krypt5775) reported

    @virginmedia again you useless pricks with your unreliable internet. Fix your **** you *****! Fix your **** website that says there’s no faults when there clearly is. ******* hell

  • Jude7022 Judith West (@Jude7022) reported

    @virginmedia I have tried all these things with no luck. I have now spent many hours on phonecalls and attempts. Please can you get me some specific help

  • jameshorton83 jimmy (@jameshorton83) reported

    @virginmedia Just wifi connections for devices. Engineer changed some cable connections at the Hub and outside cables but when he left everything tested fine. There had been an intermittent problem from the cabinet previously but again this should have been resolved by now.

  • VoltaProTours Volta Pro Tours (@VoltaProTours) reported

    @virginmedia week three and your broadband service in BH6 is either non exisistant or as slow as dial up. Please don't respond with your standard text, just ask your CEO to employ more highly qualified technicians.

  • Aldo1878 Conagh🧣 (@Aldo1878) reported

    Is your internet down A ******* GAIN @virginmedia

  • MatGreaves Mat Greaves (@MatGreaves) reported

    Hey @virginmedia, why is the price of my contract going up when your service is worse than ever? It’s dropping out nearly every day and I work from home, so far from ideal.

  • richardjbellamy Richard Bellamy #resist 💙 (@richardjbellamy) reported

    I see @virginmedia has **** the bed again.

  • Ry4ncj Ry (@Ry4ncj) reported

    @virginmedia your internet sucks ***, we’ve had it three weeks and it’s faster and more stable to hotspot our devices from our mobile data than through whatever service you call this. Shocking.

  • L0oty Looty (@L0oty) reported

    Internet down, fix it please @virginmedia 🥲

  • amrikakilla Paula Castro (@amrikakilla) reported

    @virginmedia You have to be the most unreliable broadband service in the UK. Just upgraded our router to the highest speed, paying £69 p/m and still doesn't work ¾ of the time. What a rip-off!!!