Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/03/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Fulham, Hammersmith, Hounslow, Ealing, Croydon, Southall, Southwark, City of London, City of Westminster, Tower Hamlets, Paddington, Richmond, Newham and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomFulham Internet
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @MAP_PM @virginmedia This is the norm. They never resolve any faults

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    @virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England

    @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    @edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom

  • tjwmurphy Timothy Murphy (@tjwmurphy) reported from Paddington, England

    @virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dommydell Dominic Dellow (@dommydell) reported

    @virginmedia once again no Wi fi, a known issue in my area for the second time within two weeks, not like people have businesses to run from home do they. Estimated fix at 1 o’clock in the morning, very handy

  • TheeSalah1986 Salah1986 (@TheeSalah1986) reported

    @virginmedia The broadcaster has added the content to other platforms, just not Virgin Media. Therefore the issue must be with Virgin Media. My subscription to Starzplay was through the V6 upgrade app. That's why I'm contacting you.

  • kaz123s Karen Simpson (@kaz123s) reported

    @virginmedia So we have now had a further extension to the repair time, Thursday 7th at 12:00 that means two more nights with no access to our tv service…. This is not very good, is it?!

  • Simon_Dalley SimpleSimonSays (@Simon_Dalley) reported

    @Joshua11119941 @NepentheZ @virginmedia If I switch from ethernet to WiFi I might as well be on dial up, the Virgin hubs are so bad.

  • AlbaniaTestie Glenn Liddell (@AlbaniaTestie) reported

    @virginmedia Yeah I spoke to the customer service people and confirmed I was getting 350-380Mbs when I’m paying for Gig1 and there’s no refund or apology. Sending out an engineer. Strange. If I didn’t hold up my end of bargain there’d be ramifications

  • GhostedYouB Ghost (@GhostedYouB) reported

    why is virgin media so ******* ****

  • officialstevoid Steve Morris (@officialstevoid) reported

    @virginmedia I tried that yesterday and it was that slow even the Speedtest app asked if I was connected to the internet

  • arfuh tt9 arfuh (@arfuh) reported

    @ceezwtf @virginmedia i used to have the same issue, i used to have good speeds with them but turned out it was the packet loss in my area because they put too many people in the wifi box, run a BQM on think broadband site for a few days and it’ll tell you how bad the packet loss is

  • lowep87 Phil Lowe 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@lowep87) reported

    One of the things I dislike about @virginmedia is when your Internet goes down then reconnects then goes down again you don't get any compensation from loss of service because they fixed it for 1 or 2 mins

  • SoSaysJerOs Jeremy (@SoSaysJerOs) reported

    I would rather fall down a flight of stairs landing on my head on every step than ever have to deal with @virginmedia ever again. I knife to the heart would be less of an inconvenience at this point.