Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Greater London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Hounslow, Kensington, Twickenham, Southall and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Fulham |
Total Blackout | |
| Greater London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ethan Cochrane
(@ethanjcochrane) reported
@virginmedia Horrific service. On hold for hours, constantly having to ring back. Exams this week, WiFi barely working at a hundredth of the speed it’s meant to. Constantly saying there’s nothing they can do? Useless.
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Alex
(@JudgeDewie) reported
@virginmedia I think you know my gripe is not with the price rise but the fact that new customers get a better deal than loyal customers. It’s a poor marketing ploy. May win you a few new customers but will lose you customers like me who have been with you for a decade.
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Sarah
(@sarah1973_jane) reported
@virginmedia Apparently our whole postcode is down due to someone in our postcode using some sort of equipment that is throwing the whole internet for our postcode. Until they find who it is we have no internet. This has been going on since December!
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Si
(@tecman247) reported
@virginmedia I don't have an issue with prices rising, I have an issue with the % rise which is way above RPI my case And I've never had an upgrade/extra service at no extra cost without having to chase and chase or threaten to leave despite being a Virginmedia customer for around 15 years.
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Gareth Rothwell
(@ExSoldier70) reported
I’m ******* done with this shite service ... two devices cannot connect 108 a month of absolute dog **** #virginmedia you are the ******* worst... bollocks if I’m swearing I’m ******* done with your shite... dogshite company
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H
(@spoke_n) reported
@virginmedia Well I’ve lost 3 hours working time already and I have work to deliver by 9.00 am tomorrow morning so it’s looking like a long and tedious night for me! What exactly is the problem?
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orry drinkwater
(@orrydrinkwater) reported
@virginmedia The website said there was no problem in the area so your answer is not correct and doesn't make any sense @virginmedia
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Dan
(@vamosdan86) reported
@virginmedia got to be honest I’m tempted in my 14 day cooling period to cancel and move to @SkyUK or @BTCare I have a box stuck on CS1010 and have been on hold about 4 hours in two days to Virgin and they literally have no clue how to sort it, all I get is we have sent signals
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RICHARD BENNETT
(@RICHARDBENNETT3) reported
@virginmedia Just spent over an hour listening to s***e music on my phone trying to get through to speak with someone only to be cut off at 8pm. My problem is that I'm paying for 200mb Broadband and getting 7mb!! I've got 3 kids all trying to do school work. I need an engineer out.
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Narendra Tailor
(@NarryT2016) reported
@virginmedia @virginmedia just called to say that the £240 charge was disconnection charge of £60 x 4 times although I was never connected. The fact that they applied it 4 times is beyond belief. They have now reversed it. Had I not noticed I would have lost £240. Be careful with them.