Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/12/2026 14:10

March 12: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Merton, Hammersmith, City of London, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets, Sutton, Poplar, Kingston upon Thames, Fulham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomMerton TV
United KingdomHammersmith Internet
United KingdomCity of London Total Blackout
United KingdomCity of London Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given

  • aejazk Jazzhk (@aejazk) reported from Bromley, England

    @virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I can now get WiFi again - not sure what was causing the problem - thanks

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I am told there is an issue - bit no time given for it being fixed ?

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help

  • dkurland92 Donnchadh (@dkurland92) reported from Brentford, England

    @virginmedia is the service down across #london or ?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • spencer_sian ✨Siany Sparkles 💙 ⭐️🏳️‍🌈💙💕 (@spencer_sian) reported from Bromley, England

    @virginmedia wondering if there are significant issues in the BR7 area -Chislehurst

  • pennacksplace Stephen (@pennacksplace) reported from Camberwell, England

    Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌

  • _andyhunt Andy Hunt (@_andyhunt) reported from Bromley, England

    @virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?

  • lucewebby Dr Lucy Webster (@lucewebby) reported from Lambeth, England

    @virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chelb Alan 🌊 (@Chelb) reported

    Virgin Media is having major issues in my area. I spoke to them on the phone said its a ongoing invstigation they are trying to fix. I am keeping updated, so currently No stream today, hopefully this can be sorted ASAP. Will keep you guys updated.

  • anthonyboutall Anthony Boutall (@anthonyboutall) reported

    @virginmedia - we were due installation on 15/7/21 after moving house. Delayed 3/4 times. My pregnant wife and I were looking forward to having internet & TV over the summer. Yet again, the due cabling at the property has not been completed today. Can someone assure a solution?

  • AnnRobs10004465 Ann Robson (@AnnRobs10004465) reported

    @virginmedia I HAVE PAID OVER 14k FOR A RUBBISH SERVICE AND BEEN A CUSTOMER FOR 17 YEARS! Tell @LutzSchueler that!!

  • NiranGs niran (@NiranGs) reported

    @virginmedia What is even happening? You haven't informed any of your customers experiencing this about what is going on and why our wifi has been down.

  • MManyo83 Alan Manyo (@MManyo83) reported

    @BenjiRush83 @virginmedia been happening to me for like 5 months and they still have not helped me once and have even denied problems in the area......pure scam its funny that they think they are gonna get away with this ****...

  • PaulPaulrockett Paul Rockett (@PaulPaulrockett) reported

    @virginmedia After being assured this was fixed the problem has reoccurred a week later and I’m without email again. I’m going to have to leave you guys if this keeps happening - please respond

  • ForcompsonlyLiz Liz Robinson (@ForcompsonlyLiz) reported

    @virginmedia awful internet for 4 days now. Cannot use a streaming service at all. Please don’t tell me service is good in my area because that’s clearly not the case.

  • shieldsie92 Catherine Shield (@shieldsie92) reported

    Major internet issues this evening with @virginmedia - customer service “automated system” is absolutely rubbish!!! Technician coming Friday…NOT GOOD ENOUGH. @bt_uk here we come!

  • PaulPaulrockett Paul Rockett (@PaulPaulrockett) reported

    @virginmedia please can you help - the email mailbox error you fixed last week has reoccurred again for no reason and if this keeps happening I’m going to have to leave virgin media 😞

  • MManyo83 Alan Manyo (@MManyo83) reported

    @CyanJayMorris @virginmedia 5 days....5 months for me......literally the same EXACT issue and yet they keep telling me theres no issue while charging me top dollar