Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, Croydon, Ealing, London, Poplar, Southwark, Hammersmith, City of London, City of Westminster, Bromley, Redhill, Southall, Paddington, Ashtead and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Croydon |
Total Blackout | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Phone | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte 🫧
(@Charlottel1994) reported
Imagine being on phone to @virginmedia for over an hour for them to out the phone down and not even resolve my problem. Not even been with them a week and this is how they treat customers. Back to @SkyHelpTeam I go!!
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Chelsea Rose
(@Chelsea55469992) reported
@virginmedia what a surprise, trying to get through to you AGAIN because you haven’t done what you said you would. Your service is disgusting! Just another thing to add to my complaint! You really know how to keep your customers don’t you! #absolutejoke
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Adam H
(@Adam_SAFC) reported
@virginmedia 💩customer service from virgin as always. Last contract before I move to grain 👋🏻
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Racoon Dog
(@ForensicFred) reported
@virginmedia Your plan is not to help customers, not to pay compensation, whatever it takes to just push your customers away, how you exist I really have no idea
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Laimonas 🇺🇦🇱🇹🇬🇧
(@Laimonas131) reported
@virginmedia How fck i can contact you. Fck custumer service. You piss me off. Two weeks no one picking up phone.
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JOHN
(@Clarke1John) reported
@VirginMediaIE hi, tv reception has been pixelated all day on all channels, thin bars of colored pixels flashing on the screen and some stations wont even load , ive rebooted the virgin media box and still persisting, internet fine no issues there-Dundalk here.
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James Croydon
(@jimmycroyds) reported
@virginmedia absolutely appalled by your “customer service” - 3 phone calls totalling over 2.5 hours just to try and discuss a price reduction. Long standing customer but you don’t seem in the slightest bit interested if I leave judging by the attitudes of your employees 😡
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Kubetzky
(@Qb3c) reported
@virginmedia Your chat is offline ever since I've tried to contact you for the past 2 freaking weeks... stop telling lies... it's offline so you charge people for calling on your landline... get your crap together
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liam bonthrone
(@bonthrone_liam) reported
@virginmedia how long does it take to get transferred to agent from chatbots. Got kicked from call y’day, no idea how long I have to wait today - waiting,waiting, waiting. It’s dreadful customer service….
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DustyFlapdragon
(@DustyFlapdragon) reported
absolutely ***** me off when you can only cancel a service by phone, only to sit on hold for 30 minutes (and counting) like I have nothing better the do on a saturday @virginmedia