1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Virgin Media
  6. ❯
  7. Sutton
Virgin Media

Virgin Media outages and service status in Sutton, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Sutton, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Aug 6, 5:21 PM GMT+1.
  • 78% Internet (78%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 3% Total Blackout (3%)
  • 3% TV (3%)
  • 3% Phone (3%)

The latest reports from users having issues in Sutton come from postal codes SM2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 6: Problems at Virgin Media

Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Sutton, Mitcham, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Carshalton, Surbiton, Epsom, and West Molesey.

CityProblem TypeReport Time
Croydon Internet 7 hours ago
Croydon E-mail 8 hours ago
Croydon Internet 1 day ago
Croydon Internet 2 days ago
Croydon Internet 4 days ago
Croydon Wi-fi 5 days ago

Nearby cities with recent reports

Croydon

6 recent signals

7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • willjennings80
    Will Jennings (@willjennings80) reported from Lambeth, England

    @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

  • safctinders
    Tinders (@safctinders) reported from Worcester Park, England

    @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

  • JaneCommon
    Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Virgin Media should change their name to Virgin Media Outage

  • marksonofjohn
    marksonofjohn (@marksonofjohn) reported from Camberwell, England

    @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

  • shepherd_1972
    Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • nicktippett
    Nick Tippett (@nicktippett) reported from Croydon, England

    @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Time to ditch @vmbusiness I think, unreliable service & weak support

  • TRSafcw
    Trevor (@TRSafcw) reported from Headley, England

    @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

  • ntharanee
    Nada Tharanee (@ntharanee) reported from Sutton, England

    @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

  • ravinrr80
    Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • JackEORobinson
    Jack Robinson (@JackEORobinson) reported from Wandsworth, England

    Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Redhill, England

    @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

  • strutcakes
    Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • JessicaCarmodyV
    Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England

    @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

  • MitchM77
    Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England

    @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimmO73_
    Craig (@SimmO73_) reported

    Has anyone got Virgin Media’s TV 360 service. Is it any good, as Virgin keeps pushing me to upgrade for free to this from the V6 boxes I have and I’m not sure. #virginmedia

  • Americanvoiceo1
    Joe Duley American voiceover person (@Americanvoiceo1) reported

    @virginmedia STILL! Service completely out! No explanation (although app says 'everything is fine') It's deceiving info. No BB OR phone/TV. CAN'T ring customer service-at all. Now, my life's mission is to escalate w/CISAS as #Virginmedia is costing me financially/professionally.

  • Ca33ieKins
    Caz (@Ca33ieKins) reported

    @virginmedia Horrendous service! Complete outage all day today. TQ area. No apology. Just the usual standard dialogue. Not acceptable.

  • bahallathegreat
    Emily Atkins (@bahallathegreat) reported

    @virginmedia do u ever get back I’m disabled all I’m asking for is a little help I need a engineer to come look at the connection and lay down the cable to the floor. Yet your not answering back

  • paul_wingrove
    Paul Wingrove (@paul_wingrove) reported

    @EDFofficiel Customer support at EDF UK shows a level of incompetence which is worse than Virgin Media, and God knows VM is utterly useless.

  • neil131161
    neil holden (@neil131161) reported

    Anyone in your establishment care to answer & dare i wish you reply to my messages on webchat or Wassap?? Absolute shambles of a service 🤬 @virginmedia

  • Funkychicken65
    Joseph Harvey (@Funkychicken65) reported

    @tim_longhurst A service with very channels and going down a lot, just like @virginmedia

  • tcevasive
    Evasive (@tcevasive) reported

    @ziocto ok i think its just virgin media is shite then bc everyone i know with bad ping is on virgin

  • CallForCries
    Kate (@CallForCries) reported

    @virginmedia intermittent service for 24 hours.

  • Americanvoiceo1
    Joe Duley American voiceover person (@Americanvoiceo1) reported

    @virginmedia @virginmedia AGAIN! All services-completely out! No explanation (although app says 'everything is fine') It's deceitful info. No BB OR phone. CANNOT ring customer service-at all. Now my life's mission is to escalate w/ CISAS because it's costing me financially/professionally. SMH