Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Tadworth, Caterham, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Dorking, Coulsdon, Redhill, Twickenham, Sutton, Mitcham, and Walton-on-Thames.

City	Problem Type	Report Time
Croydon	E-mail	9 hours ago
Croydon	Wi-fi	18 hours ago
Tadworth	TV	22 hours ago
Caterham	Internet	2 days ago
Croydon	Wi-fi	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Jane Common (@JaneCommon) reported 3 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 3 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Tim Hole (@TimHole) reported 7 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Trevor (@TRSafcw) reported 8 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Jane Common (@JaneCommon) reported 20 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  marksonofjohn (@marksonofjohn) reported 26 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 31 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Mike Fuller (@ninepine) reported 36 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Jeff Brown (@fadermonkeyking) reported 38 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 43 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  William (@willbassoumba) reported 45 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 50 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Mike Fuller (@ninepine) reported 50 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Philip 🦅 (@Phil_Swallow) reported 51 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 51 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 52 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Mike Fuller (@ninepine) reported 53 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  simone clark (@iglu_sim) reported 54 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 55 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Shaun (@Shaun1799) reported 55 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cherta (@cheetachops) reported 2 minutes ago

  @virginmedia shockingly bad service no broadband for over a week and no indication of when this will be fixed

• 
  Ian Perry (@ian_perry) reported 3 minutes ago

  @virginmedia - so, you apply an update to fix Sky Sports but trying to watch any box recordings now leads to stuttering and freezing. Look up comedian Norman Collier. It's like that! What on earth do we pay our bills for? Well, it isn't customer services is it?

• 
  Magnolia’s Art (@Magnoli23215778) reported 9 minutes ago

  @CheekyVic @virginmedia 100% agreed. Every fecking month I have an engineer coming. I’ve to do a whole rigmarole to turn my tv on @Virginmedia. I need to get rid. £92 a month I pay for crap!!!

• 
  D (@dh164481) reported 11 minutes ago

  @thetvroom Same issue on virgin media

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 15 minutes ago

  Hello @virginmedia might you please have your legal department confirm their address for service of documents such as, for example, formal “letters before action”? It would of course have been preferable if the question had not had to be asked, but … we are where we are.

• 
  Frankie Smith (@frankiesmith74) reported 16 minutes ago

  @virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible

• 
  Liesl_ (@_lliesl_) reported 20 minutes ago

  This is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff

• 
  Caoimhe Ní Chearbhaill (@Caoimhe_OCDH) reported 24 minutes ago

  @virginmedia WiFi down in D2 since yesterday evening

• 
  Stephen Laughton 🇺🇦 (@StevoLaughton) reported 25 minutes ago

  On a web chat with @virginmedia about my internet package renewal (because you can't talk to real people any more, right?)...at that very moment my internet access goes down...the gods are trying to tell me something, aren't they?

• 
  Neil I 🎢🍺 (@coaster_cowboy) reported 25 minutes ago

  @fred_fre @virginmedia @villa4ever29 Got a chat session with Virginmedia support, they have identified 4 platform outages affecting a number of customers, engineers are on site with estimated fix of today at 12:50