Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 03/01/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Paddington, City of Westminster, London, City of London, Southwark, Hammersmith, Newham, Croydon, Richmond, Redhill, Mitcham, Hounslow, Wandsworth, Hayes and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomPaddington Internet
United KingdomCity of Westminster Internet
United KingdomPaddington Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • devanHD devanHD (@devanHD) reported from Lambeth, England

    @virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!

  • robskils Robin L-S (@robskils) reported from Wandsworth, England

    Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband

  • emhough1 Emily Hough (@emhough1) reported from Wandsworth, England

    Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...

  • GrahamStretch Graham Stretch (@GrahamStretch) reported from Ealing, England

    Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.

  • lynseyshaw_ Lynsey Shaw (@lynseyshaw_) reported from Wandsworth, England

    @virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.

  • al_hereford Al of hereford (@al_hereford) reported from Kensington, England

    @virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun

  • jason_best Jason Best (@jason_best) reported from Camberwell, England

    What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭

  • PeeWeeMFC75 silverfox🐺 (@PeeWeeMFC75) reported from Camberwell, England

    @Caroline_Day @virginmedia The whole of London is down

  • THEWHITLAM THEWHITLAM (@THEWHITLAM) reported from Lambeth, England

    @MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p

  • FergusRose Fergus Rose (@FergusRose) reported from Ealing, England

    @virginmedia it’s down again when will Internet come back

  • scroogio Neil Cole (@scroogio) reported from Camberwell, England

    @LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Lambeth, England

    For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really

  • benhowlettuk Ben Howlett (@benhowlettuk) reported from London, England

    Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬

  • uberutz ubergk (@uberutz) reported from Lambeth, England

    @toby1kenobi @virginmedia Down here to at #se24

  • amikotecha Ami Kotecha (@amikotecha) reported from Ealing, England

    @virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience

  • kbray68 Kieran (@kbray68) reported from Ealing, England

    @virginmedia thx got it back for 30mins now down again😡

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KarlieStevenso2 Karlie Stevenson (@KarlieStevenso2) reported

    @virginmedia I have checked for faults and no problems in my area at all. Can’t get ahold of anyone on the 0345 number. I’ve had this issue for a few days and I have tested the box on other TVs and it’s happening then. It’s got a buzzing noise and flashing green lines. I need a replacement.

  • DanielatOCN Daniel @ OCN 💥 📢 (@DanielatOCN) reported

    @virginmedia Yes, it tells me it will be fixed by 9:30pm, which would be roughly 20 hours after it went down. Can you see if more detailed information can be provided to us consumers?

  • jnlangton joseph langton (@jnlangton) reported from Braunstone, England

    @00johnjohn1903 @josephineinnit @virginmedia the trouble with bt is their speeds are not up to the speeds of virgin

  • cherylwinch1 cheryl (@cherylwinch1) reported

    @virginmedia It's already known there is an outage in my area

  • philnelkin phil@nelkin.com (@philnelkin) reported

    @virginmedia Actually .... when calling 150 it says there's an issue and so I'll hold tight. The service has been brilliant for years. I think they are upgrading parts of the local network and this is causing issues.

  • samjpullen Sam Pullen 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇵🇭 (@samjpullen) reported

    @virginmedia Says zero problems, done the line check and it says we don't know what the problem is... Try again in 14 hours? Hope that's a joke.

  • dalienx Dalienx (@dalienx) reported

    @yoclesh @virginmedia @dyarikku wait, so the only way to get support is to pre-arrange it via twitter and it times out if they dare take too long? talk about scuff... good thing it expires, wouldn't want someone else accidently getting support..

  • ThomasSturgess3 Thomas Sturgess (@ThomasSturgess3) reported

    @virginmedia Well it seems I'll just have to continue working at another house and putting myself at risk while your team hopefully sorts their **** out because this is ridiculous.

  • koc99 Kev O'Connor (@koc99) reported

    @virginmedia Yes please. I have no Virgin media, no broadband and no phone. I am led to believe that there is a widespread breakdown of your network again. This has now gone on long enough and a problem like this should never take this long to fix. There must be single points of failure.

  • thereal_JLT Mushroom (@thereal_JLT) reported

    @virginmedia I’m now having to use my mobile data as this has been off so long, god knows what that’s going to cost me! Something else to add to my stress. Surely you can fix the cables before the 9.30pm estimate! 😩