Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Hammersmith, Ealing, London, Paddington, Richmond, City of Westminster, City of London, Newham, Redhill, Mitcham, Hounslow, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Southwark |
||
| Hammersmith |
Internet | |
| Ealing |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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James H
(@jameshirsz) reported
from
Croydon, England
@virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.
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Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
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Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Matt Angelo
(@matt_angelo_84) reported
from
Bromley, England
@SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed
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Jim Giordan
(@JimGiordan) reported
from
Kensington, England
@virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Holly Walder
(@hollywalder) reported
@virginmedia seriously 4th time in 2 days the Internet has gone down 😩
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Jonny
(@braineagles) reported
@virginmedia @trikileaks I can confirm outage here too, also NE33. Yet your website states 'no known issues' Can you confirm if there is an official outage please @virginmedia ?
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Andrew Scott
(@Andrew_J_Scott) reported
@virginmedia you must be up for the most useless customer service/rip off service award ever surely?
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Olly🤘🏻
(@ollybishop) reported
Internet down too? 🤔 @virginmedia #Halloween
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Richard Mills
(@richardmills18) reported
Bloody @virginmedia TV Internet go down
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FozBOO👻🎃
(@FozlouYT) reported
@virginmedia are you actually fixing the problem in the postcode ending in 9QR? People require a stable constant connection in the modern day world, peoples jobs, peoples entertainment, sort it out 🙄
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rhiannon baker
(@rhibaker1981) reported
@virginmedia so I’ve just been told that even if u pay for upstairs and downstairs and only downstairs work that’s still a service so u still have to pay full price and stay in contract be careful signing with these con artists
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Georgina Pottinger
(@1ginalee1) reported
@virginmedia Shocking that Virgin cannot help me over the phone. Will be terminating my Virgin TV, Phone and Broadband account and moving to Sky as soon as this mess is sorted. Appalling customer service. Watchdog being informed too, plus Freedom of Information request coming your way too.
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RS Andrews
(@R_S_Andrews) reported
@virginmedia your internet is absolutely ****!!! All it says is “weak security” every 5 mins, 10 if I’m lucky! Can’t wait to leave… I may not even pay this last bill 😔
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Sally Shaw 🐝🐝
(@sallyshaw5) reported
from
Stockport, England
Hey @virginmedia got a problem! My @virginmedia.com email address won’t work & I can’t get into my mobile account because you’ve sent an email to, yes, the non functioning account! Help please!