Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/28/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Newham, Croydon, Hammersmith, Southwark, Southall, Mitcham, Redhill, City of London, Bromley, Epsom, Wandsworth, Feltham and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomNewham Phone
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • theasthinkings Thea (@theasthinkings) reported from Lambeth, England

    @virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.

  • Joybalfe Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!

  • andyshem Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working

  • narly narly (@narly) reported from Merton, England

    Statutory weekly **** connection from @virginmedia

  • HonorarySpock Paul Harper (@HonorarySpock) reported from Croydon, England

    @virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

  • tobygilles 🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, England

    Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

  • ReedGooner 🔴📖⚪️ (@ReedGooner) reported from Croydon, England

    @virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.

  • charlie_morrow Charlie Morrow (@charlie_morrow) reported from Lambeth, England

    @virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls

  • Mustxkim Mustakim. (@Mustxkim) reported from Brentford, England

    @virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

  • WensterWenz Wen Wong (@WensterWenz) reported from Bromley, England

    @BryanLeith1 @virginmedia Think it was down, mine is back up now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • l4ur3n_x Lauren. (@l4ur3n_x) reported

    @virginmedia Woke up today and there is still an issue! When will this be fixed

  • KingJohn26 John King (@KingJohn26) reported

    @Stubtastic @Evansmama05 @virginmedia Believe me, after months virgin's price gonna go up because of systems like this, I got mine for 30p/m and now almost 74p/m, today even virgin is not working on my hub flashing green lights

  • Raz625772 Rand (@Raz625772) reported

    @virginmedia good morning. Still no wifi in SW11 area after 3 months. Can someone please connect with me to resolve this ASAP. I’ll be raising an incident with @CISASUK today also. This is totally unacceptable

  • ShinnyShinyKey Sinead (@ShinnyShinyKey) reported

    And not only that - I requested that text updates be sent to me but didn't receive a single thing. This is the problem with Virgin Media - all they do is stick their heads in the sand so they can avoid owning up to how much they are ******* up.

  • beeturner250661 Bee turner (@beeturner250661) reported

    @virginmedia I dint understand - you fail to provide me with access to tv for over a week , tell me during a phone call I will be compensated for a failure to provide a service I pay for ? I have a very unwell elderly husband at home and he had no access to tv for over a week ?

  • lomelindi12 lomelindi12 (@lomelindi12) reported

    Interesting call on behalf of aunt to @virginmedia. Appalling. On hold for hours. Then ‘I’m cancelling that element for her but need to call her back to discuss some billing issues’. (she’s cancelling phone part of package & was told no change to bills). Oh no you bleeping aren’t

  • sianllouise slb (@sianllouise) reported

    virgin media sucks

  • twinny126 Tim Matthews (@twinny126) reported

    @virginmedia Received text on Tue "there maybe disruption to your service due to improving your service in your area". Received another text on Fri "work completed", since Fri no youtube. I contacted tech support, and was told it would be fixed in 5 hours, still not working!

  • bulkbiker Mark Gossage (@bulkbiker) reported

    @virginmedia Ho ho ho... when your systems are so poor that a call cannot be connected successfully why build up my hopes..

  • gdlufc GD (@gdlufc) reported

    @virginmedia is still harassing my mother for £11.40 for services which were not installed and a box has never been received. 4 months later and they are now saying they are instructing debt collection agencies. Awful customer service and noone able to sort. @Ofcom