Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/18/2026 17:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Sutton, Southall, Southwark, Croydon, Hounslow, Paddington, Poplar, Leatherhead, Newham, Hayes, City of London, Richmond and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomSutton Internet

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • maffff Matheus na Casa (@maffff) reported from Lambeth, England

    @ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...

  • Timnaik Tim Naik (@Timnaik) reported from Camberwell, England

    @virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

  • Vintage_gent22 Tariq Khan (@Vintage_gent22) reported from Poplar, England

    @HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before

  • JohnPeeOfficial John Pritchard (@JohnPeeOfficial) reported from Merton, England

    @virginmedia goes down more than a brothel worker

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • lukebaileyphoto Luke Bailey (@lukebaileyphoto) reported from Lambeth, England

    @virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • karlea45 karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • kzrdr2 Izabel Sequeira (@kzrdr2) reported from Hounslow, England

    @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

  • robmesure 🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England

    @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

  • richardjportman Richard Portman (@richardjportman) reported from Eltham, England

    Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adsbfc Adam Dyson (@adsbfc) reported

    @virginmedia not happy about your price increase on broadband. However I enquired about any possible offers to re contract via the app chat and have been ignored for two days. So I assume that’s a no! like last time, no care for existing customers. looks like it’s time to cancel.

  • mrsmaltman Elle (@mrsmaltman) reported

    @virginmedia You have amended my contract incorrectly and I have lost multiroom.... despite me explaining this to your customer services.... 4 hours of being on hold.... I’m getting nowhere.... help!!

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • Barnsey02 Steve Barnes (@Barnsey02) reported from Quedgeley, England

    @virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • Jenny75305657 Jenny (@Jenny75305657) reported

    @virginmedia our current internet speeds are beyond a joke. Paying for 100mb and getting speeds of absolute maximum 13mb. Nothing from you to say why. When half the country is WFH do you think it’s acceptable? Please respond or I’ll cancel!

  • AMason90 Adam mason (@AMason90) reported

    @virginmedia they needed to transfer me to the cancellation team..... guess what the cancellation team is only available 10am-6pm what the hell do you have to do to get through to someone in this company that can actualy help you and action something on your account

  • AMason90 Adam mason (@AMason90) reported

    @virginmedia You couldnt make it up. I texted the number and advised i wanted to cancel my TV package but keep the broadband at 12:55pm i was put through to an agent who decided to speak to me at 18:39. At 18:39 i explained yet again what needed to happen only for this advisor to decide .....

  • dannycrap1975 TMDGAF (@dannycrap1975) reported

    @davidschneider @virginmedia Good luck with that, their customer service is amongst the worst

  • bpdbonkers Crazy Bpd Lady (@bpdbonkers) reported

    @virginmedia torture techniques on call lines, loop 3/4 songs. On hold 2 hrs, answer,rude staff cuts us off sends to other department,sent back,hold 1hr, phone put down,ring again,1hr hold,phone down and on it goes. I'm depressed from the torture of the same damn few songs!