Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/17/2026 13:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Southall, Hayes, Croydon, City of London, Southwark, Richmond, Kingston upon Thames and Streatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHounslow Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • aejazk Jazzhk (@aejazk) reported from Bromley, England

    @virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.

  • andy00169146 andy (@andy00169146) reported from Spelthorne District, England

    @virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.

  • BowenKnight_24 Theo M-T🏎🏁✝️ (@BowenKnight_24) reported from Spelthorne District, England

    **** Virgin Media and their bullshit WiFi man😒

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Southall, England

    @NIAbbot Virgin Media has been down for me since Wednesday morning...

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    @virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...

  • andy00169146 andy (@andy00169146) reported from Richmond, England

    @virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!

  • Phil_precious1 Phil (@Phil_precious1) reported from Eltham, England

    @virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • HarrisonsDeli Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!

  • Phil_precious1 Phil (@Phil_precious1) reported from Eltham, England

    @virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • jfkent93 James (@jfkent93) reported from Hounslow, England

    @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    @virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.

  • alexrhystaylor 𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫 (@alexrhystaylor) reported from Poplar, England

    we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NzKeke NZ Keke (@NzKeke) reported

    @virginmedia it looks like your customer service staff entertain themselves by calling up customers (203 7436946 @12:46 approx) that are leaving to ask why they want to leave and quietly hang up on them, while said customer tries to explain.

  • Koki_Acedo Koki Acedo (@Koki_Acedo) reported

    @virginmedia 1 week no service without prior warning in west London. Website keeps updating with fake fix dates People have to WORK.

  • ziiggythedino Jordan Owen-O'Neill (@ziiggythedino) reported

    @virginmedia ever since youve "carried out essential work on your network" in July my internet has been on and off every 5 minutes. Im getting really cross now 😡

  • kev_g1 kev green (@kev_g1) reported

    @virginmedia its all back online right now..some major outage there but its impossible to check service status when you dont have internet access

  • BobbyAurora2 Barrie Marshall (@BobbyAurora2) reported

    @virginmedia you have the worst customer service I have ever encountered. Sending me a text to say you’ve been trying to contact me regarding my issues - no missed call, customer telephone advisor clueless and a down right liability. Worst service I have ever had!!! Appalling.

  • elainewebster21 Elaine McGurk 🦋🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🌻 (@elainewebster21) reported

    @virginmedia Yes I have stayed this in my thread, one was closed down with no agreement of ours & the other has now been opened today. Don’t trust the process, this is actually my daughters account however she can’t get anything done so I wanted to highlight the bad service we’ve had.

  • ArcadeMom ArcadeMom (@ArcadeMom) reported

    @virginmedia Yes I did this yesterday and was told there is no one available. Like I said previously, awful service.

  • Shesrightpissed Angela Gillespie (@Shesrightpissed) reported

    @RobShepard11 @virginmedia Yep, going on day 7 with no service and absolutely zero help from customer service. @virginmedia

  • johnniepk Johnniepk (@johnniepk) reported

    @virginmedia And this is exactly why i feel aggrieved. I signed up in 1996 to nynex, then cable and wireless. Ntl.etc and others until virginmedia took over. Therefore,Youve never given me an introductory deal or rewarded such loyalty.

  • clareworley Clare Worley (@clareworley) reported

    Hi @virginmedia just had a call claiming to be your cyber security team. Didn’t seem legit so wanted to talk to someone abt it in case there really is a problem. None of the options on your Ivr are relevant & I just wanna talk to a human given the seriousness.