Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Hammersmith, Fulham, Hounslow, Ealing, Croydon, Southall, Southwark, City of London, Tower Hamlets, Paddington, Richmond, Newham and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Christian Furr
(@Pientello) reported
from
Richmond, England
@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate
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Luiz Otavio
(@llima3000) reported
from
Merton, England
@dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Sarah Cox
(@SarahCo85095085) reported
from
Richmond, England
I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
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Tom Chant
(@Tomch1966) reported
from
Richmond, England
I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Anthony
(@tortysoft) reported
@virginmedia Barking has no service of any kind from you - even your checking system is failing. We lost it around 11am. Its now 1pm
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ghana ba
(@konventional57) reported
@virginmedia Nobody seems to know who is responsible for handling this issue after several phone calls
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Darren Ginder(Disco)
(@Disco_1969) reported
@virginmedia No matter what I want to watch I get a message “unable to play or is not available “ can’t remember exactly as I’m not at home, we had an engineer out and he couldn’t find the problem. He did tests and everything working as it should but I still can’t watch
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Gemma Stephenson
(@Gemskii9090) reported
@virginmedia are there any plans to sort out the atrocious mobile signal you have at the moment? Only ever have 1 bar in the UK and couldn't get any roaming signal on holiday. Getting close to the end of my contract and currently the decision on whether to leave is very easy
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Dele's Brother
(@1Coys69) reported
@virginmedia I really can't be bothered to waste my time explaining everything a third time. I would rather thrash my member with stinging nettles!!! Needless to say I'm going to @skytv now as I'm sick and tired of your shite jobby service. Enjoy the rest of your day.
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Scott Palfrey
(@ScottPalfrey) reported
@virginmedia Yes tried all variants - still looks awful where as BT Sport in HD is crispy
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Clare davies
(@Clareda66980797) reported
@virginmedia twice you have put the phone down on me today. All I am trying to get is a phone number employee services. This is so urgent for me and so easy for you yet communication is so poor.
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Ali Foroshani
(@aliforo99) reported
@virginmedia is not working in my area, run all the checks and nothing, terrible service
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Simon mason
(@wastezombie47) reported
@virginmedia Hi, reset password, logged back in,it has not resolved the issue
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kevin
(@poppyrosie2) reported
@virginmedia Well as you see by my tweets it's allow about customer service and not having to chase compensation for the total loss of service