Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Hammersmith, Tadworth, Redhill, Croydon, City of Westminster, Newham, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Paddington, Walton-on-Thames, and City of London.

City	Problem Type	Report Time
London	Wi-fi	3 hours ago
London	Internet	4 hours ago
Poplar	Internet	5 hours ago
London	TV	6 hours ago
Hammersmith	Internet	6 hours ago
London	Internet	7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 9 seconds ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Shaun (@Shaun1799) reported 1 minute ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Mamba 〽️🦋 (@imbranzo) reported 11 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  Tomasz Rykała (@tomaszrykala) reported 12 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 15 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  mark (@PieFaceMark) reported 16 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 16 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Jenny (@jennymelmo) reported 19 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Mark Ryan (@MarkGRyan) reported 19 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  Francesco Marchet (@MarchetF) reported 30 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 30 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 30 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Raynes Park Lib Dems (@RPLibDems) reported 35 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 39 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 39 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Jeff Brown (@fadermonkeyking) reported 44 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  peter james wigley (@pjwigley) reported 53 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  anne hill (@gorgeousuk) reported 55 minutes ago from Bromley, England

  @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 57 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Kwame Gyamfi (@Kwame916) reported 58 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 3 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 5 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 7 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 8 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 16 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 16 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Saints Mike (@Saints_Mike7167) reported 17 minutes ago

  Sick too bloody death of @virginmedia, it should be renamed Virgin Non Media. Total outage on Tuesday night and Wednesday morning, got home from work to find a total outage again. Funny how they only pay compensation when its been out for 48 continuous hours. #ConMerchants

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 18 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 20 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc

• 
  Nat Nollid (PlanetCommonSense.Com) (@NatNollid) reported 21 minutes ago

  @virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc