Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Purley, Caterham, Mitcham, Walton-on-Thames, Carshalton, Sutton, Surbiton, Epsom, West Molesey, Kingston upon Thames, Reigate, Redhill, and Dorking.

City	Problem Type	Report Time
Croydon	Total Blackout	2 days ago
Croydon	Total Blackout	3 days ago
Wandsworth	Internet	5 days ago
Croydon	TV	5 days ago
Croydon	Internet	5 days ago
Purley	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 5 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  simone clark (@iglu_sim) reported 12 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 14 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  marksonofjohn (@marksonofjohn) reported 15 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  Philip 🦅 (@Phil_Swallow) reported 21 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  Nigel Ellway (@Nigelellway) reported 21 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Tim Hole (@TimHole) reported 21 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Miss Toppin (@Miss_Toppin) reported 26 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Charbster (@charbster) reported 35 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 37 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Baz, Wacky worm! (@mobiusb2) reported 39 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  Nick Tippett (@nicktippett) reported 40 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Marta (@itsmartamoya) reported 41 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  William (@willbassoumba) reported 41 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Philip 🦅 (@Phil_Swallow) reported 42 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 44 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Geoff Rogers (@GeoffRogersEU) reported 45 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Rana Rahman (@ranaraptor) reported 48 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Craig Freeman (@craigdfreeman) reported 52 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Kerry Vaughan (@Boubs1985) reported 54 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Come On You Wands (@craywanderers) reported 41 seconds ago

  @MoMohler We've got a mirror above our fireplace. Terrible reception on it for FreeSat and Virgin Media.

• 
  Kay (@kaytydaty) reported 41 seconds ago

  @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks

• 
  MR COOL (@Lifeline04India) reported 3 minutes ago

  @virginmedia Hi Team, no one caled still. Is this the way Virgin media support? Please cancel the delivery and order asap.

• 
  G99 (@G99____) reported 5 minutes ago

  @BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad

• 
  Dan Stevens (@DanStev14730264) reported 6 minutes ago

  @virginmedia We have an outage and you've sent me and email after waiting 3 days for my services,no internet,TV or phone. Kept saying it will be the next day but today to tell everyone in BS16 Bristol that it won't be fixed until the 10th of July. it's not good enough rip off

• 
  🇯🇲🇬🇧 (@ThanyiaMoore) reported 9 minutes ago

  @virginmedia shocking... WiFi just drops off when it feels like it. No notice, nothing. Can you fix up please, we pay too much 😩

• 
  Leio Lee (@afshin71943097) reported 11 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Drackard (@Drackard) reported 16 minutes ago

  Virgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.

• 
  Tolú (@tlash__) reported 16 minutes ago

  O2’s app/website has been crap ever since they got with Virgin media.

• 
  Keivin Crane (@kcranebda) reported 16 minutes ago

  @virginmedia being called out! A word of advice. Do NOT use their one switch system. This system is NOT one switch. They promise you get to keep things like your old number. That’s a lie. Poor customer service. They don’t keep their promises. They should run for PM of the UK!