Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hammersmith, Hayes, City of London, Newham, Wandsworth, Southall, Ashtead, City of Westminster, Hounslow, Paddington, Walton-on-Thames and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Evans
(@silverbluebird) reported
@virginmedia I’ve arranged it. Just hoping it doesn’t cancel again
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Jb
(@Jbpafc5) reported
@virginmedia I’m lagging on my game & it’s slow! Keeps cutting out! Only had problems since you made me plug a phone line in!!
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LB Copy
(@LBCopy) reported
@virginmedia Heavy rain in my area and WiFi gone down again. Always coincides with bad weather. Trying to run test on ur site and not working. Can't get through to agent on Live Chat. What's going on??
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Cc
(@CiaranCraig3) reported
@xxBexx1 @virginmedia Refusing to allow customers to cancel dropping calls after 30 mins shocking customer service 😡
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David Gould
(@dgzipit) reported
@virginmedia I've been in Guildford town centre again and still no data. How will you make this up for your customers and why did you not pick up the problem yourselves since it's been a problem for about 5 weeks now?
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IKEAcupboard
(@IKEAcupboard9) reported
@virginmedia @Bawwbag It's most of the area of ky12 that's down it isn't anyone's specific equipment, it's been down all day
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Karen hynd
(@HyndellisKaren) reported
@virginmedia can you give your customers in KY12 any idea as to when our broadband and Virgin TV is likely to be fixed? You keep moving the fix times. What is the problem and is there actually engineers working on this? Had to take a days leave due to this
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia @virginmedia is the worst for customer service. Cut my service off 3 weeks too early after I told them I was leaving. Spent 6 hrs on phone to get it switched back on only for some other idiot to turn it off again the following day! Raised a complaint and they out right refuse to
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Jb
(@Jbpafc5) reported
@virginmedia your internet is awful!!!!
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Jb
(@Jbpafc5) reported
@virginmedia Wired! It effects everything! Just drops out & speed is no where near where it should be! Been fine for years but since having to plug a phone line in then it’s gone awful