Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/14/2026 17:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Newham, Croydon, City of Westminster, City of London, Southwark, Paddington, Richmond, Poplar, Kingston upon Thames, Streatham, Hounslow, Southall, Wandsworth and Greater London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomNewham Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

  • bigH_7 H‼️ (@bigH_7) reported from Wandsworth, England

    @virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

  • BrianBr48598668 Brian (@BrianBr48598668) reported from Camberwell, England

    Virgin media are so shit

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.

  • annikaallen Annika Allen (@annikaallen) reported from London, England

    @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

  • 28Zizou Sab (@28Zizou) reported from Merton, England

    @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

  • jackreed08 Jack Reed (@jackreed08) reported from Bromley, England

    @virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.

  • stevefarrell16 Steve Farrell (@stevefarrell16) reported from Poplar, England

    Hi @virginmedia - your team turned up on Monday, couldn’t do the job so said they would be back today; 2pm and still no sign having been promised “we’ll be done by 3”. Really unacceptable & no help.

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @virginmedia absolutely appalling service recently like this customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JKS0209 JKS0209🐕 (@JKS0209) reported

    @virginmedia I must tell you how utterly terrible VM are. Do not sign up, do not engage, certainly don't give them your £. Very elderly parents had an astronomical bill, VM couldn't tell how extra channels added. First call cut off then offshore call cut off. 50 mins later now..

  • LouiseS3011 Louise 💙 (@LouiseS3011) reported

    @virginmedia 18th Aug. Number is now blocked. Complaint reference c-180821875 fobbed me off

  • jockywocky Jockywocky Esq. (@jockywocky) reported

    20 minutes on phone waiting for @virginmedia “dedicated complaints team” to answer. Not really impressed, definitely not the service we were expecting when we signed up for business.

  • jonny_977 Jonny (@jonny_977) reported

    @virginmedia still not working obvs

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • eddie_72_99 grant edmonston (@eddie_72_99) reported

    @virginmedia I appreciate your being sorry but that really doesn't solve the issue. You'll forgive my being curt, but recently polite responses are all I've had. What I would really appreciate is some actions being taken. Of course you'll understand that I'd rather not discuss this in public

  • Smokyfrog Paul Nagle (@Smokyfrog) reported

    @Themdpanda @virginmedia I just had my account reset again - the assistant advised that it relates to 'security issues' which I can avoid by changing my email password every 2-3 months. Is this official advice now? It will be a bit of a nuisance across all my devices so would like confirmation please.

  • RSimmo6 RS6 (@RSimmo6) reported

    @virginhelp shambolic service from your whole company. 3 days on the trot your company has not turned up for external works. No one can tell me when it will be done. Are your area sales managers a myth? @virginmedia

  • davidm_uk David Miller (@davidm_uk) reported

    @virginmedia If you’re going to turn off my internet for potentially 4 hours during the day, please have the decency to alert me in advance. Just posting scheduled outage days somewhere on your website is completely unacceptable.

  • TeenaGates Teena Gates (@TeenaGates) reported

    @VirginMediaIE Hi guys. My Virgin Media Box is not working and your support systems are all sending me automatic messages saying they’re busy. Can someone sort this please?