Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/06/2026 05:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Wandsworth, Hounslow, Poplar, Southwark, City of London, Greater London, Croydon, Paddington, Tower Hamlets, Southall, Carshalton, Mitcham and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomWandsworth Internet
United KingdomHounslow Wi-fi
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • mit112112 Mit (@mit112112) reported from Brentford, England

    @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

  • WilsonGao10 WilsonGao (@WilsonGao10) reported from Lambeth, England

    @virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • willhenrywarren William Warren (@willhenrywarren) reported from London, England

    @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia You want to add 4.25 to my bill even after I took out new contract 2 months ago to reduce costs. You keep sending email asking me to contact c/s I can't get through & why should I have to phone you as I've made a complaint??? Going to watchdog 😡

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

  • danpowelldjp Dan (@danpowelldjp) reported from Esher, England

    @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2

  • MSROPER10 S (@MSROPER10) reported from London, England

    @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way

  • flamingnora Hannah Williams (@flamingnora) reported from Lambeth, England

    @CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

  • anurbanpastor Richard Perkins (@anurbanpastor) reported from Bromley, England

    Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

  • CarlaMorris18 carla morris (@CarlaMorris18) reported from London, England

    @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • melodiouscode melodiouscode (@melodiouscode) reported

    @virginmedia Ummm you might want to read that again. That is 1.1Gbps not Mbps. It also says BT not Virgin. After the shocking and rude customer service I have had this month I am leaving you.

  • Flomoll Annie Mc Cartney (@Flomoll) reported

    @virginmedia I have done all that and it still comes on with stupid message

  • Charlie_R50 Charlie Cooper R50 (@Charlie_R50) reported

    @virginmedia Sorry, I don’t this it’s an account problem. It’s a broadband outage. Normally I can see the names of virgin modems in nearby houses. None are visible including mine. I assume we are all out. Are you investigating. ? I have reported this twice now on twitter.

  • MattX1971 Matt (@MattX1971) reported

    @virginmedia Now internet not working at all in UB8 - utter garbage. Complete and utter garbage. Unable to do my job, kids unable to do college work, missus unable to check school medical records. Just complete and utter garbage of a service,

  • doctorpod Andy White (@doctorpod) reported

    40min+ phonecall to cancel my #virginmedia TV and phone account - can anyone beat that?

  • vanderpumpstan housewivesstan (@vanderpumpstan) reported

    @ScottishReality @virginmedia I’ve never experienced such disgraceful service, every operator refused to put me through to a manager

  • Flomoll Annie Mc Cartney (@Flomoll) reported

    @virginmedia I can’t even get a picture on my TV can’t get service have just spent half an hour trying to get a human on phone

  • EmmaWade89 Emma Wade (@EmmaWade89) reported

    @virginmedia The 'normal' TV channels work, but the on demand streaming platforms (e.g. Netflix, iplayer) do not work - buffering and poor connection etc. However, now the remote does not work we cannot access any TV services at all

  • high__Climb christopher coleman (@high__Climb) reported

    @virginmedia They were really really bad.

  • UnWookie Neil Bradley (@UnWookie) reported

    @virginmedia Later on in the process I was unhappy that my airtime contract was going to raise by£7 per month. I stated that I wished to cancel. The gentleman said that my money would be refunded in 5 working days.