Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, City of London, Southwark, Paddington, Southall, Ealing, Hounslow, Carshalton, Sutton, Hammersmith, Dorking, Bromley and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Phone | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Jo Shortland
(@shortland_jo) reported
from
Bromley, England
@virginmedia I have intermittent WiFi issues with my broadband, can’t get anywhere with your website it’s so frustrating
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jolly Penguin
(@jollypengifts) reported
@virginmedia Well after close to 20 hours of my life on calls and messages, as well as numerous emails, its destroying my financial status and not 1 person at virgin media seem willing to help. Its a disgrace and I will be taking it further now as there's been ample time
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Jay 🌷🚨🥀
(@UncleJaysus) reported
@virginmedia From wanting to impulse-upgrade, to now probably cancelling. Spectacular achievement. VM needs to actually start taking customer service seriously.
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Jarl Beastman
(@Jarl_Beastman) reported
@virginmedia Yeah with the help of Google i can see there are outages around. Its not good tho in all the years the last year has been the worst I've had for reliability with Virgin.
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Brian Roe
(@indiointernet) reported
@virginmedia The status page states that everything is working! You CS message apologises that I will have no service? Which one is correct? I called Saturday, told issue would be fixed by Monday. Called today, issue will be fixed next Monday. Bravo @virginmedia
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Jamie Scott
(@mrjs) reported
@virginmedia your Customer Service is utterly rubbish! Your broadband is utterly useless. Numerous issues in NN15 area, unable to work due to crap WiFi but can you speak to anyone...NO! Even your live advisor chat is ineffective!
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Jolly Penguin
(@jollypengifts) reported
@virginmedia A complaint doesn't get the issue resolved though? I have already done that and still nothing. I need this default removed from the credit file and no one will help! Even after it was confirmed via email on 22nd Feb after payment was made....
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Marc
(@Marc41035761) reported
@virginmedia Hello again, we have cancelled the install. We have now been billed £80 for a service we have not received, my wife had been on the phone to your customer service team who where no help. I really wish we had believed all of the negative reviews your company has online
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Jay Kotecha
(@Jayk_86) reported
@DeanJA91 @virginmedia They won’t give a damn mate....done similar to me just now... said I won’t be charged an activation on 17th/19th/20th of March....now gone and charged me an activation fee...customer service don’t care, got told they will terminate the call for calling them incompetent 🥱🥱🥱
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Gordon Springate
(@GordonSpringate) reported
@virginmedia Hi Virgin, I have explained numerous times now that I have given up trying to get a resolution through phoning. Virgin Media customer services ethos appears to be just passing the customer around their system. Day4 still not received a phone call.
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Alex Lapthorne
(@AlexLapthorne) reported
@virginmedia Officially fall on my "companies with terrible customer service" list. I've been misled, charged and told I'll be chased for charges that shouldn't have existed in the first place. Go BT, or Talk Talk. Virgin will screw you in the long run. #wheresofcom