Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/14/2026 17:00

January 14: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Leatherhead, Croydon, Paddington, Hammersmith, City of Westminster, Fulham, Merton, Redhill, City of London, Ashtead, Southwark, Wandsworth and Kingston upon Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLeatherhead Internet
United KingdomCroydon Internet
United KingdomMitcham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • MarchetF Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • gorgeousuk anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

  • gorgeousuk anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • RPLibDems Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • nathantalbot Nathan Talbot (@nathantalbot) reported from City of London, England

    (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • MiaZagica Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • strutcakes Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • Keldavey hippychic (@Keldavey) reported from Bromley, England

    @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported from London, England

    Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

  • hodgie_hd Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • ravinrr80 Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • BobCratchitt Andee Byford (@BobCratchitt) reported from Poplar, England

    @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • MrTG_Tweets Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from City of London, England

    @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

  • squeakytoy Steven Peterson 🏳️‍🌈 (@squeakytoy) reported from Poplar, England

    @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

  • pjwigley peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JaysonGurney Jayson Gurney (@JaysonGurney) reported from Darlington, England

    @Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse

  • MFC_Steve Steve (@MFC_Steve) reported from Romford, England

    @virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves

  • brandscill Brandon Billingham (@brandscill) reported

    @virginmedia @SophiePorley Why do verified twitter users get preferential treatment? I'm just being fobbed off and told to ring back the same idiots who can't help me in the first place.

  • shutupbianca_ BiancaNoëlla🍉 (@shutupbianca_) reported

    @virginmedia But this is another hard year??? This makes no sense ? Why do you need to increase fees and not give customers a great service

  • TroutmanThe TheRealConanTroutman (@TroutmanThe) reported

    @virginmedia Why do you give perks to new customers but never to existing customers?

  • kingmonkey25 KINGMONKEY (@kingmonkey25) reported

    @virginmedia Can you not grasp that I'm completely aware of why that price increase happened? I had option to sign a new contract but I read the small print that said it wouldn't protect me from price increases so decided to pay the extra £7 to have the option to cancel anytime & here we are

  • neillhope lostinleith ADHD GAD DYSL (@neillhope) reported

    @vmbusiness I can't open my shop to get close top my customers as I've been waiting since the 19th of November for you to install my broadband. You are the worst company for customer service ever. Work was supposed to be done today but I've seen no one.

  • Miss_cliffy_28 Cliffy (@Miss_cliffy_28) reported

    @virginmedia our broadband has been abysmal of late as it keeps dropping. Seems to be a common issue. I spent from 10:30 yday waiting for someone to contact me using your new Bot number, with no joy, and it wanted me to start from scratch again today. Appalling service😡

  • Lennieboy72 🇬🇧 LENNY ☘️ (@Lennieboy72) reported

    @virginmedia Yeah by putting their bills up £3.50 a month or removing their broadband. Ruthless service.

  • Mr_Liam__ Liam Pilcher (@Mr_Liam__) reported

    @claraantonella_ You with @virginmedia aswell? Absolutely awful