Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM2 and SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/08/2026 16:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Ealing, Poplar, Croydon, Greater London, City of Westminster, City of London, Paddington, Kensington, Merton, Bromley, Newham and Ashtead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best

  • narifahad Londonfoodster (@narifahad) reported from Ealing, England

    @virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.

  • M_Macedo_ Driving For Charity UK (@M_Macedo_) reported from Richmond, England

    @virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

  • Lorrain00085752 Lorrainebarrett1981@gmail.com (@Lorrain00085752) reported from Eltham, England

    @virginmedia Hi why cant we pay our bill over the phone the automatic system not working.

  • taunch Anthony Carlos (@taunch) reported from Ealing, England

    @mservicedeals The only features available with @virginmedia is a life of misery. Awful service

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • 3lzantoinette king elz 🪐 (@3lzantoinette) reported from Merton, England

    one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

  • harrybilbao Harry Bilbao (@harrybilbao) reported from City of London, England

    @virginmedia My mother lives next to Grenfell and she’s a bit paranoid her router and/or charger is overheating. Customer services aren’t taking her serious. What should I do? Besides unplugging the service?

  • wantrealtruth ross (@wantrealtruth) reported from Hounslow, England

    @virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from Camberwell, England

    @virginmedia Hi, I’ve got a bit of a problem. I can sign into my Virgin Media account on my iPad just fine, but when I try to sign into my emails it’s says it’s not available and to try again in an hours time. Well, it’s been like this for two weeks now. What’s going on?

  • KikassP CazkikassPhotography (@KikassP) reported from London, England

    @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joyceybot Joyce (@joyceybot) reported

    Absolutely disgraceful customer service @virginmedia takes approx one hour for you to answer and then you terminate call without resolving complaint! You called us to alter contract FOC and this is not the case - sort it!! Now been waiting on phone 30 minutes with no answer 😡😡

  • horse_luvva 🐴🖤 (@horse_luvva) reported

    @virginmedia It’s not working and we’ve turned the box on and off multiple times

  • premierinn Premier Inn (@premierinn) reported

    @LimitedLTD_ the Virgin Media help desk on 0330 660 1136 and the team will assist you further. James 2/2

  • StevensPhill Phill Stevens (@StevensPhill) reported

    @virginmedia It hasn’t been solved in 2 years since the problem started. The only solution people have found is to move to another provider. And still I can’t access my account or bills. Any idea how crazy that is.

  • jhylands James Hylands (@jhylands) reported

    @debswild @virginmedia Did you manage to cancel?

  • hannahnanna669 Hannah McKee 💙 (@hannahnanna669) reported

    @lily_o_lily @virginmedia Problem is it’s her landline. Think we’ve got there eventually but have probably spent around 15-18hrs over the course of a few days on hold or speaking to different people. Bloody nightmare

  • adalislam1988 Adal Islam (@adalislam1988) reported

    @virginmedia Yes I have. Waited for 50mins to speak to someone. I suggest you set up a call back service as alot of companies provide. Just a suggestion.

  • jhylands James Hylands (@jhylands) reported

    @nicky_smith118 @virginmedia Did you manage to cancel in the end?

  • harvchurch Harvey Church (@harvchurch) reported

    @virginmedia Hey! Trying to use your live chat feature on "Change my package" page -- and its not launching. Any help!

  • UnsworthReece Reece Unsworth (@UnsworthReece) reported

    @virginmedia I did not. What kind of proof do you need? My new address is under a short term lodger kind of arrangement so my name isn’t down on the tenancy agreement.