Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, Caterham, Poplar, Hammersmith, Southwark, London, City of Westminster, Merton, Croydon, City of London, Hounslow, Greater London, Paddington, Ashford and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Phone | |
| Caterham |
Internet | |
| Poplar |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
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Eddie🇬🇧🇪🇺
(@Edd1203) reported
from
Camberwell, England
@jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia We’ve run the test kit already. We aren’t getting any help from you lot so we’re going to Ofcom to settle this.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Pllu
(@JamesPllu) reported
@virginmedia I haven’t. It was fine when the tech left (and he was great/v helpful) but there’s deffo a wider issue going on somewhere
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Jennifer West
(@jennysweetie) reported
@virginmedia Hello, I have wasted a huge amount of my time over the last week trying to arrange a new package. I have received terrible service. Really not impressed
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MayaGuy 💎
(@Strangebox_ltd) reported
@virginmedia speaking to another agent in customer care as the other convo wasn't working out. 2 hours trying to sort this out so far, hopefully get somewhere but it shouldn't be this way. Virgin should be getting in touch with me each year with better deals not me chasing on a Sunday.
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bg
(@standishgirl) reported
@virginmedia - locked out of the Virgin app and trying to reset password. No amount of creativity will allow a password. Could you send me a contact number that can help resolve? Thanks
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gordoid
(@gjh2541) reported
@virginmedia internet off again for ages this afternoon. Charging a fortune for a subpar service. Every day now.
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Dr Pink Clam 🐿️🇬🇧
(@SurvivalZippy) reported
@Anthony83079923 @virginmedia I'm doing the same. VM indian call centre are possibly the worst I've ever experienced - I cannot understand them, they can't understand me, and they are rude and unhelpful. Shame on you Virgin Media 🤬
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Jimmy Gregory
(@Jim5ta) reported
@virginmedia No it all shows fine. The sounds keeps going a bit broken and robotic and the picture keeps flickering with other images
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Elaine Sharp
(@elaineijsharp) reported
@virginmedia I am considering leaving Virgin as I have been unable to access any TV apps eg. I player or even catch up services for several weeks now. It is also impossible to speak to a human being about these problems. HELP!!!!
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Siobhan Martin
(@ShivMMGlas) reported
@virginmedia Having problems. Engineer due tomorrow morning but I had booked for Sat as I am not available tomorrow. Wanted to check why I have been given wrong date but now I also want to cancel all together as problem has been resolved. Can you advise what I should do
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Jimmy Gregory
(@Jim5ta) reported
@virginmedia Sky Comedy has been glitching all day - is anyone working to fix this?