Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Thornton Heath, Ealing, Isleworth, Croydon, Acton, Kensington, Wandsworth, Streatham, Lee, City of Westminster, Southwark, Blackheath, Poplar and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| London |
Phone | |
| London |
Total Blackout | |
| Thornton Heath |
TV | |
| London |
Internet | |
| Isleworth |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
@virginmedia Hi, I selected to come over to you. I selected the option to have an emergency line installed in case of a power cut etc. Do I need to buy a second phone for that? Also, I only have one phone socket in my home, is that going to be a problem?
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Hannah Chisnall
(@hjvaughanie) reported
@virginmedia I have done this plus rang your premium line number and spoken to the technical team. I am waiting for a "specialist technician" to diagnose the problem that your workmen have caused!!! Just ridiculous @dchisnallITV
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sham
(@shxmzhr) reported
@virginmedia Networks fine in my area, but dont understand how it’s being so slow
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Roger B
(@RogerB55446241) reported
@virginmedia Yes all diy again. No customer focus now customer service what a crock
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Michael Doherty
(@Mike_IChing) reported
@virginmedia My landline is down. I keep contacting 150, answer all the stupid questions, get sent away for ten minutes and am asked all the questions again and sent away again.
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Dan Berry
(@danbezza88) reported
@virginmedia Ive had no mobile coverage all day in Exeter is it down?
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Michael James Guy
(@redwarrior67) reported
@virginmedia @heather_cmartin There's a lot of customers complaining about virgin media , I wonder why ? Oh I know it's because ur GREED knows no bounds ... LOYAL CUSTOMER of over 10 yrs couldn't get a decent deal , in fact it went up by £8 pm .. virgin media does not care about it's customers, go to sky 👍
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Charlotte Lawrance
(@cizzim) reported
@virginmedia wifi has been dropping out constantly (every few minutes) for like a week now? “Intermittent signal problems in the area” seems to be the reason. It’s making WFH a pain. Keep having issues, we pay a lot of money for just wifi 😡 gonna have to leave at this rate.
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Moor_Spawn_
(@DakaraSpawnBlk) reported
@virginmedia The Engineer came out yesterday and checked connections, made adjustments and changed router. Before he came the speeds had been over 100mbps & stayed that way until this morning. I truly believe that #virginmedia are the worst. I will be leaving in the next few days. Disgusted.
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Ash
(@Hash1981) reported
@virginmedia I've just wasted most of my day off still trying to get through to one of your colleagues 🤬🤬🤬 what sort of service are you providing