Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Dorking, Coulsdon, Redhill, Twickenham, Sutton, Mitcham, Caterham, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Croydon	Wi-fi	21 hours ago
Kingston upon Thames	Wi-fi	2 days ago
Croydon	Wi-fi	3 days ago
Warlingham	Total Blackout	4 days ago
Croydon	Wi-fi	6 days ago
Croydon	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Trevor Graham (@MrTG_Tweets) reported 47 seconds ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Nigel Ellway (@Nigelellway) reported 2 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 6 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Mark (@markrhorney) reported 7 minutes ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 9 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  traymca 💙 (@traymca) reported 12 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  peter james wigley (@pjwigley) reported 13 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Philip 🦅 (@Phil_Swallow) reported 21 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Beth (@bethcanadian) reported 30 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  John lumb (@Johnlumb67) reported 31 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Adam H-Matthews (@AdamHMatthews) reported 35 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  R. Aaron (@aaronuart) reported 38 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 39 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 42 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Phil ******* (@SustyPhilC) reported 46 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Kay Bak (@kaybaka) reported 46 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 46 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Chris Shepherd (@shepherd_1972) reported 47 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Rana Rahman (@ranaraptor) reported 47 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Nick Tippett (@nicktippett) reported 56 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Niecie (@devorahfurman) reported 3 minutes ago

  @virginmedia @JohnMac22756388 We can read what the text says but why are people getting it who haven’t reported a problem and please don’t talk about DM s we need to send because nobody at virgin can ever help when we do !!!!

• 
  Rob Heneghan (@robheneghan) reported 4 minutes ago

  @virginmedia when do you plan on fixing the red button sky spots + issue??? I can’t pick what games I watch on line. I don’t want to watch tv on my phone and I don’t want to DM you. Me and many others simply want to know when you plan on fixing the issue

• 
  Andy Anderson 🇬🇧 Defund the BBC! ♋️ (@shelf_life64) reported 4 minutes ago

  @virginmedia @TheAFC0522 Two weeks to fix this is wholly unacceptable…. I’m starting to suspect you’re having another spat with Sky or your engineers are all on holiday!! As you are well aware casting is not available from the Sky Sports app… A bill credit to all affected would be welcome for this!

• 
  Alan 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿🇱🇹 (@AlanBM91) reported 6 minutes ago

  Anyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?

• 
  Robin Hall (@RobinHall115) reported 9 minutes ago

  @APTSArchive @virginmedia Beware the spam help page that has added posts. Unfortunately a too common trend. Our rail operator is frequently being spammed on its customer account.

• 
  Vik Chauhan (@chauhanvik) reported 10 minutes ago

  @virginmedia I am trying to cancel an engineer appointment but it isn’t working. Can you cancel it for me please

• 
  ravnsnakeeyes (@deltaforever428) reported 19 minutes ago

  @Katuhstrophikz @elliviant Virgin media is bad

• 
  Philip Drury (@septembercott) reported 20 minutes ago

  Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia

• 
  🄼🅁 🅃🄴🄰 🅆🄸🅃🄷 🄾🄽🄴 🅂🅄🄶🄰🅁 (@commercialdon) reported 20 minutes ago

  @virginmedia I'm having a few issues, I'm on the 1gb plan but hitting just over 500mb in speed tests and trying to login to your website just sends me in a loop because it has 2 email addresses linked so it won't let me login. Please help

• 
  Frankoceanpussy (@UnknownKussy) reported 21 minutes ago

  anyone else having problems with virgin media ? we have full wifi bars on everything but nothing is connecting. Called virgin and they said there shows no issues #virginmedia