Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Ealing, Southall, Richmond, Newham, City of London, Paddington, Redhill, Hounslow, Bromley, City of Westminster and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C h r i s • B a r n e s
(@o0_barnesy_0o) reported
@virginmedia Done that and even though my sons bedroom says full wifi signal (furthest room from the router) his PS4 can sometimes drop out, it was getting a 6mb connection the other day and lagging when he was playing Fortnite
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ChildrensBookSequels - Sarah Corcoran
(@ChiBkSequels) reported
Still no internet at home. Now day 8 engineer coming Thursday. It wouldn't be so bad if they acknowledged that there is a fault at our postcode. Our neighbour has no service. But they won't! #BetterConnected means better communication with your existing customers @virginmedia
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Lesley Macaulay
(@lesley_macaulay) reported
@virginmedia Thanks for your response. I can access the Priority website via the Chrome app on my phone but the Priority app tells me to use Chrome when I try to log in as a Virgin user. There seems to be am issue with the Priority app?
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Chris Barker
(@Ronnay_B) reported
@virginmedia Yes I have done that already and says it will be fixed at 10am today. Yesterday it said it would be fixed by 6pm and obviously this didn't happen. When will the issues be resolved?
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Martin the Socialist
(@martcol02) reported
@virginmedia I need broadband support and can’t even login to get a number to call. From a non VM phone.
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MrSensible
(@senisible1) reported
@virginmedia Don’t need your service checker as I know it’s not working!!!! FML
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Ollie Howe
(@olliehowe) reported
@andrewdove4 @virginmedia Best of luck getting any resolution Andrew, I joined last October and my broadband/wifi is utterly pathetic, can’t get Wi-Fi while sitting in the same room as the router and forget about coverage throughout the house. ‘Have you tried a hard reboot of your hub’ is all you’ll get.
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Simon Harvey
(@SimonHarvey153) reported
@robertsroz @virginmedia Also a problem in WV11.
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MR ANGRY
(@MR_ANGRY_UK) reported
@Paulsmccann @SkyNews @SkyUK Virgin Media are just as bad currently paying 91.00 for their basic package
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Kristine Lozada
(@KLozada19) reported
@virginmedia @virginmedia Even your call center is having an issue. They can’t hear me, but I can hear them - I’m definitely not on mute. Then I was being put on / off hold. This is terrible.