Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Bromley, Poplar, Hounslow, Paddington, City of London, Southall, Newham, Southwark, Tower Hamlets, City of Westminster, Walton-on-Thames and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Bromley |
Internet | |
| Hammersmith |
Internet | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
@Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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Devon Geiger Hyde
(@DevonGeiger) reported
from
Richmond, England
@virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Reilly
(@RachelReilly96) reported
@virginmedia I’ve rang the number and it says there are no broadband issues in my area. But my WiFi is still going on and off every 2 minutes. I’ve reset the router and it hasn’t fixed it, can you please help to get me back online
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Harry K
(@HarryKernick) reported
@virginmedia Yes, it was made clear to me (and I too made clear back) that the WiFi would continue to run for the next 30 days until the disconnection on 15th Oct (hence my frustration and shock at what has happened). Please can you help speed up the reconnection process?
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Toby Palmer
(@tobypalmer1) reported
@virginmedia having been a customer with yourselves for over 5 years will all services I find it simply outrageous that due to an error with 1 payment I am unable to upgrade my telephone contract..number give incorrect by staff..how can this be resolved or do I need to leave
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Harry K
(@HarryKernick) reported
@virginmedia Why was I disconnected in the first place at all?! I've paid for a full month's WiFi and now won't have WiFi for 4 days which is totally unacceptable. I categorically need you to fix the error (which you made!) sooner than 72 hours.
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Phil mills
(@72sav) reported
@virginmedia Okay appointment has been accepted and time booked off work to save an even longer period with no service. Apparently the previous issue was never logged as solved as suck I have never been offered compensation. According to the customer service chap I might not get it 1/2
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Carl Edwards
(@EdwardsCarl) reported
@virginmedia @LynxShowerGel Story of my life, always drops for me randomly 20 mins at a time also daily. WiFi and patched in and is an outage. Terrible service and get an email today saying to guarantee 20mb in any room. I’d settle for a consistent service.
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paola totaro
(@p_totaro) reported
@jayrayner1 @virginmedia Years of agony here in Camberwell with @virginmedia, finally bit the bullet and moved to BT and not a problem since. When we have had a glitch, they send an engineer quickly and it's sorted with professionalism. I WOULD NEVER EVER GO BACK TO VIRGIN
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Michael
(@donotcallmemike) reported
@SpotMonkey @SMARTYMobileUK @virginmedia It’s just so frustrating given it’s only an android issue and seems to be Google which is the problem. No issues on Three but Smarty who are wholly owned by Three nope. Massive thumbs down.
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Rachel Reilly
(@RachelReilly96) reported
@virginmedia Like I’ve just shown, the service checker doesn’t work because either my WiFi or 4G keep going off, there’s definitely an issue in NE9 7NS, when will this be fixed? I need to work!
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Jonesy
(@craigyjones1983) reported
@virginmedia No issue showing on the page although that does appear to have changed in last few hours I’ve gone through the five fix stages to see if that works