Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Poplar, Southwark, Redhill, Leatherhead, Newham, City of Westminster, Hayes, Southall, Croydon, Hounslow, Bromley and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| Poplar |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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charley 🍋
(@charleyb0x) reported
@virginmedia I need to speak to someone and not an automated call please, I’ve done all the tests and it’s not working
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Russell Hammant
(@Buster_5265) reported
@Sarah_LFC92 @virginmedia @SkyHelpTeam yeah same problem, the Sky website recognizes if you enter the wrong details but doesn't log you in when they're right, just takes you back to the page you were on
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?
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KillerMonster
(@KillerMonster96) reported
@ItzWellsy @virginmedia I wouldn't mind, if it wasn't the same problem I have to call them up for at least once a month, I know they can fix it cause they do, then they just undo whatever the fix is. Drives me nuts.
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Fin
(@danfin0968) reported
@virginmedia We cant get a signal at all now in the kitchen we only live in a small house service is awful and the other twitter account isn't even working
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Ian Taylor
(@bealay) reported
@virginmedia the @BBCiPlayer app on our cable box isn’t working, all other apps are. It’s been offline two evenings now, have reset box but still no joy. WTF is happening please?
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simone lord
(@simone_lord) reported
@pompeyaj1 Ring up @virginmedia to cancel when sorted another supplier and they'll probably tell you it's not really going up!! And that there will be fees!!!!
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simone lord
(@simone_lord) reported
@1981Claireg @virginmedia Think you are not alone! I'm fuming with them!! Sorted a new supplier and rang to cancel but suddenly they say email is wrong and it's not going up so if I cancel they'll charge me fees!!
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scott basterfield
(@scoot_B) reported
@virginmedia my wifi does never seem to have a fast speed
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Adam Smyth
(@adamsmyth1986) reported
In-laws have no landline connection with @virginmedia today. collectively spent nearly 4 hours trying to call their help desk and not once spoke to a person. Online help is useless BOT chat is rubbish, online app doesn’t deal@with technical faults. This is terrible CS. Shocking