Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Dorking, Coulsdon, Redhill, Twickenham, Sutton, Mitcham, Caterham, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Croydon	Internet	15 hours ago
Croydon	Wi-fi	1 day ago
Croydon	Wi-fi	3 days ago
Kingston upon Thames	Wi-fi	4 days ago
Croydon	Wi-fi	6 days ago
Warlingham	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 3 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 9 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Mrs R (@KateRenton) reported 10 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Phil ******* (@SustyPhilC) reported 16 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Shaun (@Shaun1799) reported 18 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  R. Aaron (@aaronuart) reported 20 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  William (@willbassoumba) reported 21 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Staffora (@staffora) reported 23 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 28 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Kay Bak (@kaybaka) reported 30 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 33 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Rana Rahman (@ranaraptor) reported 40 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 41 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Rana Rahman (@ranaraptor) reported 42 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Baltazarka (@MiaZagica) reported 50 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Tim Hole (@TimHole) reported 50 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Nia Wyn Thomas (@niawynthomas) reported 56 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Joana (@JoanaLoGomes) reported 59 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Jenny (@jennymelmo) reported 59 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Philip 🦅 (@Phil_Swallow) reported 59 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Malcolm Day 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MalcDaySTFC) reported 2 minutes ago

  @virginmedia @Carolestfc1 Cancel the subscription as not fit for purpose! Either that or a refund is the least you should expect.

• 
  Derek (@DerekMcguire44) reported 3 minutes ago

  @virginmedia You have left my 86 year old dad without a phone or internet. He now has no way of contacting family , doctor , hospital or even emergency services if required. Your engineer attended, couldn’t fix it and left. Not good enough!!

• 
  ⭐️LittleOne⭐️ (@missinflower) reported 7 minutes ago

  @virginmedia Worst customer service I’ve ever experienced! Been waiting a month for broadband! Awful!

• 
  Oly Price (@oliverp07477646) reported 9 minutes ago

  @virginmedia your internet is down yet again and has been like this for days now . Will be ringing in the morning to cancel

• 
  🄼🅁 🅃🄴🄰 🅆🄸🅃🄷 🄾🄽🄴 🅂🅄🄶🄰🅁 (@commercialdon) reported 11 minutes ago

  @virginmedia I'm having a few issues, I'm on the 1gb plan but hitting just over 500mb in speed tests and trying to login to your website just sends me in a loop because it has 2 email addresses linked so it won't let me login. Please help

• 
  Stephen Maddock (@stephenm68) reported 11 minutes ago

  @Joyevnm @virginmedia Exactly the same tactics here. Delayed weekly since 27 July. Now on Day 26 with absolutely no service and no useful information. @virginmedia

• 
  The other M&M (@UnkUser99) reported 13 minutes ago

  @paullewismoney You've clearly never tried to cancel Sky or Virgin Media

• 
  Anand Gupta (@anandcheam) reported 16 minutes ago

  @virginmedia can you spend some money on customer care so they can answer calls / chats and LISTEN when they do ? You guys sent me 2016 router box when the agreement was to send the latest and now no one is licking up the phone, is that joke? @Ofcom British regulators need to penalise where it starts hurting the service company. Like they do in the USA, 100s of millions of pounds or billions. Not peanuts.

• 
  Pierce Travers (@piercetravers26) reported 16 minutes ago

  @celticbars Virgin media 2 in Ireland are showing the game next Tuesday if any1 has a vpn it’ll get round the issue and be free to watch on the virgin media player website

• 
  Bill.Doyle (@doyle113694) reported 17 minutes ago

  @virginmedia Internet down yet again, sick of this crap. Time to cancel.