Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Sutton, Mitcham, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Carshalton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Croydon	Internet	1 day ago
Croydon	Internet	2 days ago
Croydon	Internet	2 days ago
Croydon	Internet	2 days ago
Croydon	Internet	3 days ago
Croydon	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mrs R (@KateRenton) reported 4 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Mike Fuller (@ninepine) reported 6 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Mike Fuller (@ninepine) reported 13 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  William (@willbassoumba) reported 17 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Befitat50 (@befitat50) reported 20 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Rana Rahman (@ranaraptor) reported 20 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Tim Hole (@TimHole) reported 22 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Rana Rahman (@ranaraptor) reported 22 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Jane Common (@JaneCommon) reported 32 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Befitat50 (@befitat50) reported 32 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 33 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Ranjan Mallya (@RanjanMallya) reported 33 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Philip 🦅 (@Phil_Swallow) reported 34 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Stephen Champion (@Champs707007) reported 37 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Shasa Colson (@THE_COLSON) reported 39 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Befitat50 (@befitat50) reported 41 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Befitat50 (@befitat50) reported 42 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  Phil ******* (@SustyPhilC) reported 50 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Marta (@itsmartamoya) reported 51 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Tim Hole (@TimHole) reported 58 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul pearce (@mrpaulpearce01) reported 5 minutes ago

  @virginmedia you are an absolute disgrace. Internet down since Friday and you are saying the 30th to put right? Absolute joke why the delay?

• 
  Abbie (@abz_06) reported 7 minutes ago

  @virginmedia You could send someone to Mars and back in the time it’s taking you to fix this. What issue could be so big that takes two whole weeks to fix? You’re a billion pound company. Not good enough.

• 
  KP (@KP_1886) reported 9 minutes ago

  @virginmedia Your broadband outages are absolutely unforgivable. We’re paying good money for your internet only to be denied the ability to do our jobs because we have no WiFi. The fix date keeps changing. It’s not improving. Yet we’re still paying. What are you doing about this?

• 
  blueview (@TheblueViews) reported 10 minutes ago

  @virginmedia is so ****, nothing loads, disconnects constantly from internet and always CS3300 every time there’s something to watch ,

• 
  phorsfield (@phorsfield) reported 11 minutes ago

  @virginmedia I've had no broadband since 1pm today, tv channels working bar the services that require Internet, reboot hub plus reset. Are there any issues in RG12 area?

• 
  Karl Dyer (@KarlDyer15) reported 12 minutes ago

  @virginmedia maybe have the thickest staff known to man, my dad has issues from there end accessing his emails. They can send a complaint acknowledgment to his email he can’t access. May as well say you can’t be arsed to do your jobs! #clowns

• 
  Jan Hobbs (@CleanzineEditor) reported 13 minutes ago

  @virginmedia I've just sent a message & X told me there was a problem & my message would be saved. I'm hoping you receive it soon.

• 
  sam (@5amcoek) reported 14 minutes ago

  @virginmedia anyway to get a proper update on the outage near me? Broadband has been off most of today and every fix just keeps getting delayed

• 
  Kate (@CallForCries) reported 17 minutes ago

  @virginmedia intermittent service for 24 hours.

• 
  sam (@5amcoek) reported 17 minutes ago

  @virginmedia Is there any more detail on the fix? It just keeps getting pushed back every couple of hours