Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Newham, Poplar, London, City of Westminster, Southwark, Croydon, Kingston upon Thames, Hammersmith, Fulham, Hounslow, Ealing, Southall, Tower Hamlets and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| Newham |
Wi-fi | |
| Poplar |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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Mike Harding
(@venoztks) reported
from
Wandsworth, England
@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
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Theo M-T✝️🏎🏁
(@BowenKnight_24) reported
from
Spelthorne District, England
47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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mark garratt
(@markjg65) reported
from
Camberwell, England
Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nik Bailey
(@nikobe) reported
@virginmedia Have an ongoing issue with the cable being damaged three houses down the road, engineers have been in before and no faults in the house. Waiting on permission from neighbours to fix it, can see why having an engineer turn up at the house again is a bit weird.
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ali h 🏴 💙
(@casa_ali) reported
@virginmedia any chance of being able to chat live to someone online? We have a router fault (red light constantly & service on and off). There no longer seems an option to click the link nor to access a tech appointment
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Dave Nichols
(@DipDabDave) reported
@virginmedia Still not working 🙁🙁
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Sarah
(@sarahmufc93) reported
@virginmedia There’s no outage.
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squoozles
(@squeezymcgee) reported
@virginmedia White light is solid, it's been up and down all day. How do I get you to send new a new one which isn't burning hot to the touch?
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qual
(@oQualUK) reported
@virginmedia tbh, i dont care if there is or not. there shouldnt be issues in my area every week, im sick of it, nothing is done when i call, nothing is done when posting on the forums, so ill just pay another isp, whatever
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Di D
(@dvjj) reported
@virginmedia Well it's stupid! My wifi is in constant use and I have had to move my office into the lounge as the booster is broken, I never seem to have a minute where if it needs to restart as part of testing it will not be inconvenient and its not the broadband broken
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Matt Cotton
(@FindingCotton) reported
@virginmedia It’s just constantly ****. You say you’ve done work in the area to improve it, yet it gets work. We end up having to hot spot from our phones, using our data, costing us more money, all because you can’t keep to your promises. Embarrassing
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John hinds
(@hindsjohn) reported
@virginmedia @Jillian80460944 Your website isn't working for me either, I get bad request @virginmedia
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john patto
(@theonlydondada) reported
@virginmedia 17...17 ******* times your ****** ******* router has booted me off and rebooted itself in one hour. Tech support: turn it on and off You are a complete robbing bastard of a company!! 2 months till city fibre goes in!