Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Bromley, Southwark, Croydon, City of Westminster, Newham, Southall, Mitcham, Redhill, City of London, Epsom, Wandsworth and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hounslow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Harry Bilbao
(@harrybilbao) reported
from
Poplar, England
@virginmedia Wayyyyy over 24 hours. No reply. A router and power supply that’s overheating and customer service don’t care. This is how fires are caused #Grenfell
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Grace Kemp
(@GraceKemp90) reported
from
Lambeth, England
@virginmedia So annoying especially with all the working from home that’s having to happen at the moment! Says there are two issues in my area and not fixed till 9:45pm tonight! X
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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👁️🗨️ Check The Label 🛡️
(@Check_The_Label) reported
@virginmedia My mother needs to cancel after the Price Change as she cant afford anymore on Pension Credit.. We cant get through on LiveChat, tells us to call a 0345 number "which is NOT free" costs 25p to 55p per min depending on Mobile company, so will cost her £15 - £30, nice.
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ֆɦօǟɨB
(@shoaibutd) reported
Virgin Media at it again with their price rises I've had enough cancelling this **** today
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LuvDup🔔🔚
(@LuvDup) reported
@soundinthehouse @virginmedia Not had a language barrier issue apart from a Scottish bloke that had the thickest accent ever, but this is more to do with knowledge or lack of training maybe. Like not allowing our referral because they messed up
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Anna Woolhouse
(@anna_woolhouse) reported
@virginmedia customer service - anyone find this service incredibly difficult to use?
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Suzy Zito
(@ZitoSuzy) reported
@adelem79 @virginmedia I can’t make or receive calls either? Also has pay as you go stopped? Another account I have on PAYG has just stopped working stating No Service and when I try to call am told no service until after 12pm??
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Sam
(@JinzuEU) reported
@virginmedia It's your smelly, shite area connection, every other day it goes down and you get throttled at peak times ffs and wtf is a warless?
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Daniel Sherwood
(@redbull_turtle) reported
@virginmedia The Sim and handset upgrade was cancelled by me on the 2nd call to you. I was told this would be put back to a 4g sim on EE as the problem was to do with the switch to you now using the Vodafone 5g network. I am on the phone again now troubleshooting again.I will update once done
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Carrie-Ann
(@spaziwan) reported
@virginmedia There is, I think there's some guys trying to fix it now. Thanks for replying 👍🏽
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Tony Aloysius Amis esq. Not M.P.
(@mezzaninedoor) reported
@virginmedia I have had the most frustrating time this week with the awfulness of modern customer service and I have tried multiple avenues to get resolutions with Virginmedia. I’ve had Bots on WhatsApp and text messages go round in circles. I’ve had on hold …… 1/3
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stuart tilney
(@mr_tilney) reported
@virginmedia Still waiting for a proper response to my complaint. Almost two weeks