Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, Croydon, Redhill, Tadworth, Purley, Wandsworth, Caterham, Mitcham, Walton-on-Thames, Carshalton, Sutton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Kingston upon Thames	TV	4 hours ago
Croydon	Internet	1 day ago
Redhill	Internet	3 days ago
Croydon	Wi-fi	4 days ago
Croydon	Internet	5 days ago
Tadworth	TV	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Marta (@itsmartamoya) reported 2 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Jessica Carmody (@JessicaCarmodyV) reported 9 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  JamesLee85 (@jameslee_1985) reported 18 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Shasa Colson (@THE_COLSON) reported 20 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  simone clark (@iglu_sim) reported 24 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 26 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Kwame Gyamfi (@Kwame916) reported 27 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Stephen Champion (@Champs707007) reported 29 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Rana Rahman (@ranaraptor) reported 29 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Trevor (@TRSafcw) reported 34 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 34 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  William (@willbassoumba) reported 34 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Shaun (@Shaun1799) reported 42 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Baz, Wacky worm! (@mobiusb2) reported 43 minutes ago from Lambeth, England

  @virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?

• 
  Trevor Graham (@MrTG_Tweets) reported 44 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Kay Bak (@kaybaka) reported 46 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  R. Aaron (@aaronuart) reported 47 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Nick Tippett (@nicktippett) reported 51 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Stephen Champion (@Champs707007) reported 52 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Rana Rahman (@ranaraptor) reported 57 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy (@GetItQuietly) reported 53 seconds ago

  After anointing Virgin Media as the king of bad suppliers, Switch2 are giving it a good go.

• 
  Charlotte Dimond (@charldimond) reported 9 minutes ago

  @virginmedia Hub box is stuck on a reboot cycle with ‘welcome’ ‘please wait’ and virgin media logo screen. Nothing is happening. I’ve rebooted several times for the past hour. Please can you advise? I cannot get through to the customer service via the phone.

• 
  fatmogs1 🐎 (@fatmogs1) reported 10 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  Robbie 🌷 (@robbieg15_) reported 10 minutes ago

  Internet has gone down twice in the past 24 hours. Time to fine Virgin Media £23m again imo.

• 
  Flossie Smith (@LostPigeonPost) reported 10 minutes ago

  @virginmedia @Stsantek Virgin has thus customer’s contact details, but as always expects the customer to get in touch with them - which is ALWAYS a waste of hours and hours of the customer’s time. Virgin knows that and everyone else knows that.

• 
  Mayur Shikotra (@Mayur_pdf) reported 11 minutes ago

  Shocking bad service by @virginmedia. Engineer was meant to come to see if our property could get broadband. Apparently he “turned up” and decided we cannot have broadband. All while I’ve been waiting here for him. Checked CCTV and no sign of this engineer.

• 
  Septimus McClonk (@clm2071) reported 12 minutes ago

  Absolutely appalling service from @virginmedia - haven't sent me the equipment you promised, the equipment you have sent is broken on arrival. And over half an hour waiting on chat and call to speak to someone. Absolute joke

• 
  Memetendo 🦔 || So Long TGAMM (@SwitchSpeedster) reported 16 minutes ago

  @whisperwoIf @virginmedia Service outage?

• 
  keith jones (@keithdavidjones) reported 18 minutes ago

  @virginmedia hi my internet service has been down since this morning tried getting in touch but no joy

• 
  Kizzy Lewandowski (@LewyKizzy) reported 19 minutes ago

  @virginmedia Down again . Why ? 09.07 from 11.35 am