Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Feltham, London, City of Westminster, Hammersmith, Paddington, City of London, Barnes, Poplar, Croydon, Epsom, Ealing, Hounslow, Newham, Southwark and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Feltham |
Internet | |
| London |
Internet | |
| City of Westminster |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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The Misadventures of Stevie P
(@superpaddiepads) reported
from
Bromley, England
@bywarner @Jenn7_4 @virginmedia Their customer service has always been appalling. Hence why I’ll never use them for anything again.
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia My WiFi has been off all morning... I called and was told it was a problem in my area... When will it be sorted.... I need to work from home today and I can't due to this problem #virginmediadown
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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Steven Hunter🏴
(@sculptorini) reported
from
Eltham, England
Here we go again. #virginmedia Wi-Fi/broadband constantly dropping out. I'm so sick of it. I was close to leaving but they offered me a good deal. They forgot to point out "its cheaper because we're still going to give you a **** service." @virginmedia
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Ridhima Tomar
(@Ridhima88) reported
from
Bromley, England
@virginmedia @virginmedia your customer service agents who we spoke to are also unprofessional. They hung up on us! I’m definitely pursuing this in consumer forum, amount of harassment we have been out through today is unacceptable @CountyCourts
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M&R
(@MZRAJIB) reported
from
Poplar, England
Just honest advice please never us @virginmedia #virginmediadown 😡😡
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet So glad I left Virgin a year ago. I have much better speeds at half the price. Virgin are expensive and customer service the worst I have ever experienced.
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia It's still not working
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Ian Edwards
(@iann_edwards) reported
from
Croydon, England
@virginmedia doesn’t let you speak to people that can solve problems..
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Jess Gamble
(@_jessgamble) reported
from
Lambeth, England
@virginmedia the service has dropped a few more times since this morning but is currently back on. it has now dropped over 5 times today, and it takes over 15 mins to be connected again
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Jay
(@skip_0889) reported
from
Lambeth, England
@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia Please sort out this issue ASAP!! Time is money 😭😭
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia I don't have the virgin Media app, can't you check the problem... The post code is E3 3GP the Internet has been out for 3 days
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Brown
(@Gauisacat) reported
@virginmedia That's a joke!! My Internet is once again going at a crawl - almost as slow as your responses to customers I'm guessing, given I still haven't heard back from your team from earlier this year.
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mike
(@mikeh318_mike) reported
@virginmedia virgin media are required by ofcom to treat customers who are ending their contracts,the same as customers signing up.But they don’t,they deliberately do everything possible to prevent you ending your contract,which contravenes ofcom rules.
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Connorje123
(@connorje123) reported
@virginmedia The internet from you guys just lags all the time. Been on and off for a month and lots of people in my area reported the same issues.
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Leigh Portsmouth
(@leigh0611) reported
@virginmedia Receiving just 9 bandwidth when paying for 360! We’ve followed the steps and replaced the router but still no improvement. How do we get further help with this? We need an engineer out to resolve this issue!
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Fizzle
(@Fiona440301481) reported
@virginmedia Yes, every time. This is not an issue with outages in the area.
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Sophie Dodd
(@SophieLDodd) reported
@virginmedia Hi I'm awaiting a call back from the area manager to resolve the issues immediately. I was promised a call also from pre-installation manager 2-3pm today. It's 6.30 and I'm still waiting. #terriblecustomerservice #angry #letdown
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Zoe Edwards
(@zoeeedwards) reported
@virginmedia day 4 no WiFi, x5 promises to call us back that haven’t been fulfilled, 6+ hours on hold, x1 technician who left the house and promised to return and didn’t and x1 router that doesn’t work. Please sort your **** out
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Och Aye Canoe
(@OchAyeCanoe) reported
@virginmedia I have recently switched to you and I can’t get any internet signal except when sitting next to the router. Please help!
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Paul Stephens
(@paulstep) reported
@KatharineMerry @virginmedia I’ve just left them after being over charged 3 months in a row. Never took it seriously and made it out to be my fault when it’s clearly them producing my bill. Still waiting for the outcome of my complaint. They have definitely gone downhill.
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Ben Coulter
(@BCoulterAuthor) reported
@virginmedia I’m trying to cancel a termination of my account as our move has been postponed for a few months, at least. But they keep saying someone will ring me back to cancel this and no one does, they basically just lie and hang up, after it’s taken me 30mins to get through each time.