Virgin Media Outage Report in Sutton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, City of Westminster, Hammersmith, Southall, London, City of London, Newham, Caterham, Southwark, Merton, Hounslow, Greater London, Paddington and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
Wi-fi | |
| Croydon |
TV | |
| Hammersmith |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Allison in Brexitland
(@andevers) reported
@rachelcoldicutt @virginmedia Just to jump in I have a new service and my channels stopped working within the first month. What do I do @virginmedia? Because you call me every day and every day I tell the person I have a fault and they tell me they can't help me as they are salespeople only hired to spam me.
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StjohnHall
(@HallStjohn) reported
@virginmedia any chance anyone can actually help me with cancelling tivo??? Honestly this has turned into a joke and I've been on hold forever and a day. I'm bored now.
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Jill 🚴🏻♀️
(@mummyjilly) reported
@virginmedia My Virgin signal has actually come back for the moment. It keeps coming and going. I would suggest it’s an area issue if my neighbours have the same problem.
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Just_Dougs
(@Doug_Wright_FM) reported
@ScottThaDude @virginmedia I think i get like 300mb down and 17 down with virgin, can quite justify the big daddy 500mb package yet.
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𝓙𝓸 𝓓𝓪𝓿𝓲𝓼 🎭
(@JoDavisArts) reported
@virginmedia That’s ridiculous. However It can be 6 months of them living here. But I’ve been on your chat help for 4 hours and no one will answer my call. Your website says to do it over phone. Can someone email me the account transfer form??
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Melissa Byrne
(@Mrs_M_Byrne) reported
@virginmedia Yes I’ve checked numerous times to just be told there’s nothing anyone can do! I don’t think that paying for 350mps and only getting 100-200 is good enough. The first day we had it installed we were getting 340-350 on WiFi now not even close. Sometimes have trouble with wired too
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Trois Belleys
(@trois_belleys) reported
@virginmedia I’m calling to cancel now! It’s on wireless connection - and yes, I’ve done router reboot process etc etc. 1.4mbs when promised 200 is borderline criminal. BT will get my business as they guarantee 150mbs minimum in every room and 1/2 the price of Virgin!
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Annemarie
(@AnnemariePorter) reported
@virginmedia - you have massively messed up my new account and are suggesting a £33.50 PER MONTH price increase. I'm a new customer but you are not recognising that. Can you help or do I need to cancel?!!?
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Trois Belleys
(@trois_belleys) reported
@virginmedia Called them. Got automated voice response “all of our operators are busy right now. Goodbye”. Please terminate all services effective 10th March 2010 and / or provide postal address for letter confirmation of cancellation.
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David McCartney
(@DavidMc55971406) reported
@virginmedia worst customer service I have ever come across. New Tv6 box two days later and 3 hours on hold and still no TV!