Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, City of London, Paddington, Croydon, Southwark, Southall, Ealing, Hounslow, Carshalton, Sutton, Hammersmith, Dorking, Bromley and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| City of Westminster |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Ashurst
(@danashurst) reported
from
Wigan, England
@Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia I told you there were no issues listed on your website in my original tweet!
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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Hadi Taheri
(@persianuk2017) reported
from
City of London, England
@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(
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Jessica🌈🦄🦋🌸🍭
(@Family_Brock) reported
from
Doncaster, England
@virginmedia After over 2 hours I have it back on this is the 3rd time this week tho! It’s crazy! Never had so much trouble with internet
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Rob Murray
(@robmurray11) reported
from
Paisley, Scotland
@virginmedia... starting to get frustrated with your level of service! I have been trying to sort out black spots in WiFi in my house since the start of Jan. Tonight I was on hold 39mins for someone to do some tests & we got cut off. 2nd call and it’s been 10mins on hold so far..
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Anfield Sports
(@anfield_sports) reported
from
Liverpool, England
Sick of how bad our @virginmedia WiFi is. Off more than it is on lately.Yet they don't make contact with us to explain why or any money back for lack of service we receive.Couple that up with having to add data on to our phones to make up for it and fair to say we are p*ssed off
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BJCampbell
(@Ox13SCO) reported
from
Edinburgh, Scotland
Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬
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Sepe_71
(@71_sepe) reported
from
Bromley, England
@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!