Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/26/2026 04:20

February 26: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Croydon, Hammersmith, City of Westminster, Hounslow, Paddington, Wandsworth, Redhill, Hayes, Southall, Beckenham, Merton, Newham and City of London.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • shplendid Alistair (@shplendid) reported from Merton, England

    @virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.

  • stillphone Phil Stone (@stillphone) reported from Kensington, England

    If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!

  • CHICcaFSR cristina abriani (@CHICcaFSR) reported from Wandsworth, England

    @virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    @virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Poplar, England

    @virginmedia Yes still no service and hardly slept with overnight repairs by Virgin

  • uchiazoro adouble (@uchiazoro) reported from Brentford, England

    Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media

  • Janietip Jane Tippett (@Janietip) reported from Camberwell, England

    @virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.

  • the_tickners Stuart & Sarah (@the_tickners) reported from Bromley, England

    @virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    @virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

  • rosecherished Rose Cooney (@rosecherished) reported from Bromley, England

    Are ITV and Channel 4 down @virginmedia @ITV @Channel4 as screen went blank during @BGT 🤔😐😧

  • Wendy_Wo_Wo Wendy Rochester (@Wendy_Wo_Wo) reported from Southall, England

    Sure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    @virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!

  • RegaloLondon Regalo London (@RegaloLondon) reported from Merton, England

    @virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown

  • shplendid Alistair (@shplendid) reported from Merton, England

    I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...

  • RupaG Rupa Grahame (@RupaG) reported from Merton, England

    @virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.

  • andystock22 Andy Stock (@andystock22) reported from City of London, England

    @DeltaDude_com @virginmedia @wrjmatthews @primevideouk It's a poor fight that is no where near PPV standard. Same with the next Tyson Fury fight. At least BT Sport have a very good UK fight on BT Sport 1 before.

  • music235 Nick 235 (@music235) reported from Brentford, England

    @virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @helenhayes_ @virginmedia Had @virginmedia broadband. Internet worked OK, telephone line never worked. Didn't renew.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarlonKameka Marlon Kameka (@MarlonKameka) reported

    @virginmedia I recieved an email this morning telling me the problem has been fixed. But it hasn't. Please help.

  • Chadders1409 Dave Chadwick (@Chadders1409) reported

    @virginmedia are your contact centres actually open? If so they can’t be sufficiently staffed! I’ve called on 4 separate occasions this week to spend 45min+ on hold before dropping the call as I just can’t listen to the awful dance hold music! How can I speak to a real person?

  • roz_gru Rosalind Grubin (@roz_gru) reported

    @virginmedia on your website it says after a late payment service will be reconnected within 3 hours. I've been waiting 7. On the phone I was told 24 hours. Which is correct?

  • ofwolfandman89 J (@ofwolfandman89) reported

    @virginmedia E-mail has been sent. We will look to contact authorities with the tresspassing and criminal damage done by the virgin media contractors if this isn't fixed immediately

  • clauxac Cláudia Carvalho (@clauxac) reported

    @virginmedia I still need to talk with someone to complain! Because I am being charged a late payment fee over a bill I never received! #regrettojoin #costumerservice #wanttotalkwithhumannotamachine

  • vinnie_davis Vinnie Davis (@vinnie_davis) reported from Portsmouth, England

    @virginmedia so not only do you cut off vunerabule 90year old lady cut off from all her friends and family. potentially putting her in harm's way, not having any emergency access. You then take away her phone number, cancel her account without contacting her.

  • propanexcx c3h8xcx (@propanexcx) reported

    I thought virgin media was bad but unifi is worse

  • bilbojoe3 bilbo joe (@bilbojoe3) reported

    @virginmedia I’m already on the cancellation list , this is just unacceptable if you was to hire a roofer to come fix a leak and he left the house with more leaks he would be round the next day to fix it , and I doubt I will be reimbursed for lost of earnings over this time

  • saunasean sean mann (@saunasean) reported

    @virginmedia Not really good enough, I’m trapped as a customer with you because you won’t Talk to me. I’ve canceled my direct debit so Please pass this message onto your cancellation department. They can contact me directly.

  • Sims1Da David Simons (@Sims1Da) reported

    @virginmedia That’s what I am trying to find out. Nothing appears to have changed from my initial query as far as I can see. They initially just changed the package without my agreement. Now they say it’s sorted after talking to me which never happened. TBH the experience has been very poor.