Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Redhill, Richmond, Mitcham, Ashtead, Epsom, Kingston upon Thames, Walton-on-Thames, Wandsworth, Leatherhead, Headley, Beckenham, Tadworth, Caterham, and Merton.

City	Problem Type	Report Time
Croydon	Wi-fi	6 hours ago
Redhill	TV	12 hours ago
Croydon	Wi-fi	13 hours ago
Croydon	TV	1 day ago
Richmond	TV	2 days ago
Mitcham	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Staffora (@staffora) reported 2 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Rana Rahman (@ranaraptor) reported 4 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Rana Rahman (@ranaraptor) reported 4 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  John lumb (@Johnlumb67) reported 5 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 6 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Tim Hole (@TimHole) reported 7 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Nick Tippett (@nicktippett) reported 14 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Kay Bak (@kaybaka) reported 30 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Andy Walker (@educationforum) reported 32 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Marta (@itsmartamoya) reported 32 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Nia Wyn Thomas (@niawynthomas) reported 34 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 34 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Stephen Champion (@Champs707007) reported 36 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Baltazarka (@MiaZagica) reported 36 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Nigel Ellway (@Nigelellway) reported 39 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Phil ******* (@SustyPhilC) reported 41 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Geoff Rogers (@GeoffRogersEU) reported 43 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Jenny (@jennymelmo) reported 44 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Jane Common (@JaneCommon) reported 46 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Jane Common (@JaneCommon) reported 59 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Angelo (@AngeloFC04) reported 2 minutes ago

  @JoshCF_ Negotiated 1 gb/s internet with virgin media down to £31 from £45 after I told them I wanted to leave

• 
  Bear Holland (@follow_the_bear) reported 3 minutes ago

  @virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then they’ll force you to compensate for loss of service plus interest.

• 
  Gillian Carrick (@gillian_carrick) reported 5 minutes ago

  @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?

• 
  Dave (@Dave_Syracuse) reported 9 minutes ago

  @virginmedia your WiFi is still not working. Please sort it out.

• 
  Denise Bragg (@dennybragg) reported 10 minutes ago

  @virginmedia Is there a problem with stream tv in B91 Solihull ?

• 
  Michael Cuddington (@cuddy271) reported 11 minutes ago

  All we are getting on our tv is a scrambled picture @virginmedia are no longer the people you can rely on, they have become far too expensive , their customer service is non exsistent and people are going elsewhere.

• 
  Stevie (@molwins) reported 12 minutes ago

  @virginmedia Shocking service lately !! Glad I only have 2 months left!

• 
  Bigwows 💚🤍💜 ✖️✖️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bigwows) reported 12 minutes ago

  @cmairsy @virginmedia Zen for internet - rock solid and great customer service, not that you’ll need it. But after ditching Virgin we went down the freeview route, I’m afraid.

• 
  Martyn D (@MartynDunnett) reported 12 minutes ago

  @virginmedia I hope that includes fixing BBC 1 as it's being playing up with this issue. (blank screen)

• 
  Steve Justa (@SteveJusta) reported 13 minutes ago

  @txddyrilxy @virginmedia The ******* ****** my **** up too, bunch of ******* *****!!!