Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Newham, Southwark, Hounslow, Croydon, City of Westminster, Kensington, Twickenham, Poplar, Southall, Mitcham, City of London, Stepney, Hammersmith and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Newham |
Internet | |
| London |
Internet | |
| Southwark |
Wi-fi | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Antony Jardine
(@antonyjardine) reported
from
Lambeth, England
@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Nick Bunclark
(@74bunick) reported
from
Bromley, England
@virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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🆆🅴🆂🆃🆈
(@itsmrweston) reported
from
Eltham, England
@mainy10 @SkyUK @virginmedia Mine hasn’t been down for 2 days 😁
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(
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Dan Hall 🏳️🌈
(@LimehouseDan) reported
from
Lambeth, England
@virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Paul
(@paulsullivan_) reported
from
Eltham, England
@virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝
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Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩
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Ella Darlington
(@BellaBtweets) reported
from
Croydon, England
@virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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twopointslost
(@twopointslost) reported
@DeanEverest @virginmedia I waited in all day Thursday for an engineer and they auto cancelled but didn’t bother telling me. Half of wakefield is out but nothings being done it’s a joke. Plus no refund because they give you literally 15 seconds a day so it’s not classed as an outage. Useless.
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Paul Bunyan
(@Mr_P_Bunyan1982) reported
@virginmedia The experience is that you take money out of my bank every month and I have to hotspot from my phone and eat data and pay extra to my mobile phone provider to get internet because broadband is always broken
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Bernie
(@nitelighter) reported
@virginmedia having issues with my hub can you help? Done the switch off and on and disconnect and plug back in. Help!
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twopointslost
(@twopointslost) reported
@therealhpoom @robotnikhottake @virginmedia An engineer was in sandal on Thursday, said he had no idea what the outage was & said you know it’s bad as departments he had never heard of were looking into it but can’t work it out. Useless. I’m sure they could at least divert us to another company for a week
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Naravo
(@Naravo1) reported
@virginmedia They promised that I would have internet in all my rooms, so why are you tell me to pay now when you can’t provide the service.
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Vicki Woods
(@VickiWo46204600) reported
@virginmedia in this service and it is safe to say we will now be switching to sky instead. Honestly you need to look at your CS urgently or you will have so many people leaving (or not even starting in our case) @richardbranson
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Dean Everest
(@DeanEverest) reported
@twopointslost @virginmedia Oh don’t worry it will be escalated. At this rate there’ll be no customers left once they do fix it eventually!
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kirk wood
(@therealhpoom) reported
@twopointslost @robotnikhottake @virginmedia I just keep getting fobbed off with tomorrows date but tomorrow never comes
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Connagh Smith
(@C0NN4GH) reported
@twopointslost @virginmedia It’s an absolute joke. @virginmedia seem to think that simply “being available”, giving generic FAQ answers and reading from a script of canned responses constitutes good customer service. Far from it! #NotGoodEnough
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Gareth Miller
(@GarethKMiller) reported
@virginmedia That's the number I called but the call centre worker wasn't helpful at all. Seems to be a running theme with @virginmedia. I'm simply trying to speak to someone about different packages and unbundling options. The system seems set up not to help with that. 😡