Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Caterham, London, Croydon, Paddington, Southwark, Walton-on-Thames, Newham, City of London, Hammersmith, Hayes, Tower Hamlets, City of Westminster, Poplar, Redhill, and Leatherhead.

City	Problem Type	Report Time
Caterham	Internet	14 hours ago
London	Total Blackout	15 hours ago
London	Wi-fi	15 hours ago
Croydon	Internet	17 hours ago
Paddington	E-mail	18 hours ago
Southwark	Internet	19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported 58 seconds ago from London, England

  @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

• 
  Kyle S (@KyleSew2112) reported 6 minutes ago from Bromley, England

  Virgin media is ****, not cable #thismorning

• 
  Nadine_TeamTimmons 💙 (@Nadine_MrsSpoon) reported 7 minutes ago from Croydon, England

  @virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.

• 
  Konstantinos Veves (@k_veves) reported 15 minutes ago from Ealing, England

  @LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia

• 
  Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported 16 minutes ago from London, England

  No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

• 
  Dom O'Riley (@domoriley) reported 28 minutes ago from Esher, England

  @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

• 
  Ethan Truss (@bludogsix) reported 30 minutes ago from Croydon, England

  @virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x

• 
  Dom O'Riley (@domoriley) reported 31 minutes ago from Esher, England

  @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

• 
  Mary-J 🏳️‍🌈 (@MaryJldn) reported 31 minutes ago from Camberwell, England

  @virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.

• 
  Miss Wilder (@Maria_Wilder) reported 36 minutes ago from Kingston upon Thames, England

  Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.

• 
  Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported 40 minutes ago from Wandsworth, England

  @virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?

• 
  MoMo (@ImaginaryCard) reported 42 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  Miss Wilder (@Maria_Wilder) reported 42 minutes ago from Kingston upon Thames, England

  @NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒

• 
  Sue Crayden (@CraydenSue) reported 43 minutes ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  Sue Crayden (@CraydenSue) reported 45 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported 47 minutes ago from Wandsworth, England

  @virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.

• 
  Mary (@kanyonatic) reported 47 minutes ago from Croydon, England

  @virginmedia My internet is still down more than 24 hours now this is ridiculous

• 
  shipon miah (@MiahShipon) reported 48 minutes ago from Poplar, England

  @virginmedia sort your network out unable to call any mobile numbers from my phone. It looks like it is affecting a lot of users. The least uou can do is put a website or twitter update

• 
  Miss Wilder (@Maria_Wilder) reported 49 minutes ago from Kingston upon Thames, England

  @virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.

• 
  Dom O'Riley (@domoriley) reported 56 minutes ago from Esher, England

  @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  norman (@1937norman) reported 6 minutes ago

  @virginmedia The new box will arrive today Friday. U were right about catch-up if u use V6 box app.the bad thing is u have to watch the adverts, u can't fast forward, or can u?.the old way is better.but more to watch v6

• 
  NadLique68 (@nadlique68) reported 8 minutes ago

  @virginmedia I understand work was carried out yesterday in my area but why is internet not working today please? Area 15 I think

• 
  Gillian Mitchell (@GillianKerr17) reported 10 minutes ago

  @virginmedia This has happened since we got VM last year. Tv model UE55RU7020KXXU As you have said you haven’t had any issues with this model. I’m not sure about the HDMI what kind. Also no one is answering to why everything else works like fire stick and sky tv

• 
  Tim Deegan (@timdeegan1) reported 10 minutes ago

  @virginmedia After the hours wasted trying to get through to someone. They are either clueless, blatantly lie, or promise an engineers visit, or call back, that never happens

• 
  Anita L (@lusianita) reported 10 minutes ago

  @virginmedia broadband down for 4weeks for several households in W3 area, appaling service updates that keep changing every few days! No transparency when it will be back! Horrendous, unprofessional @virginmedia don’t think of Virgin broadband unless you want similar issues

• 
  Marty Woodhouse (@marty_woodhouse) reported 11 minutes ago

  @virginmedia you know if you want to keep customers on and to renew their contracts, it’s not a great idea to start slowing their data speeds the closer they get to the end of their contract, it’s a joke I’m using 4G/5G with full signal and I can’t even use the data i have

• 
  Louise Flynn (@Louiseflynn) reported 12 minutes ago

  @virginmedia Another evening of trying to get this resolved only to be hung up by your ‘customer care’ team. You really are a joke.

• 
  Claire Hooton (@ColdJustice_) reported 15 minutes ago

  @virginmedia Apart from the fact the link doesn't work.. & there is no way after 5 years of giving you £120 a month..you're getting anymore to upgrade a box! Nice try though.

• 
  tanhouse1🇪🇺 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 #LUFC #FBPE FBPR (@Tanhouse1) reported 20 minutes ago

  @ThreeUK hi, looking at 5G home router. Your coverage says Broxbourne covered, but when deals come up 4G displayed? Any idea why 5G home router not available, or where I can find more info? Any information would be of help, looking to bin @virginmedia thanks! 🌝

• 
  Ann-Marie Miller (@am200) reported 22 minutes ago

  @virginmedia With all due respect I am already clearly unhappy I am not willing to download another browser system to make the complaint