Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Tadworth, Redhill, Croydon, City of Westminster, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Paddington, Walton-on-Thames, and City of London.

City	Problem Type	Report Time
London	Internet	35 minutes ago
Poplar	Internet	50 minutes ago
London	Wi-fi	55 minutes ago
London	Internet	8 hours ago
London	Internet	10 hours ago
London	Internet	20 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  brazen productions- jules hussey (@brazenprods) reported 2 minutes ago from Camberwell, England

  And although operative insists there is no local issue, 5 people in my street have no @virginmedia

• 
  lets be agile (@martyncodes) reported 4 minutes ago from East Horsley, England

  @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

• 
  ♻Michael J Keane ♻ (@KeaneMJ) reported 9 minutes ago from Lambeth, England

  @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

• 
  Mat Carey (@UKmatC) reported 11 minutes ago from City of London, England

  Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

• 
  PauleneCarr (@PauleneCarr) reported 14 minutes ago from Croydon, England

  @virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

• 
  Tricky (@trickyvondickie) reported 19 minutes ago from Kensington, England

  @virginmedia trying your text service now

• 
  Lazy Valentina (@LazyValentina) reported 20 minutes ago from Croydon, England

  @virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

• 
  Steven Cooke (@StevenCooke94) reported 27 minutes ago from Poplar, England

  @virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!

• 
  Jon Mark Deane (@JonMarkDeane) reported 32 minutes ago from Lambeth, England

  @virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).

• 
  Wozza (@DWozza) reported 32 minutes ago from Merton, England

  @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

• 
  Will Rostron (@willrostron) reported 33 minutes ago from Merton, England

  @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

• 
  Will Rostron (@willrostron) reported 34 minutes ago from Merton, England

  @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

• 
  Jordan Cunningham (@JCunninghamUK) reported 38 minutes ago from London, England

  @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

• 
  Jason Hartley (@northern_puddin) reported 39 minutes ago from Kensington, England

  @virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

• 
  Michelle McGrade (@MichelleMcGrade) reported 41 minutes ago from Brentford, England

  No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

• 
  Margareta Dovgal (@Margare7a) reported 44 minutes ago from Hammersmith, England

  Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

• 
  Veronica Mitchell RD (@AbFitNutrition) reported 49 minutes ago from Richmond, England

  It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

• 
  Jack Faulkner (@jackjfaulkner) reported 54 minutes ago from Hounslow, England

  @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

• 
  James Enck (@jimiinc) reported 56 minutes ago from Camberwell, England

  @virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.

• 
  Lee Winter (@tulsehillboy) reported 58 minutes ago from Lambeth, England

  @virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simone Skillz (@simoneskillz) reported 12 minutes ago

  @virginmedia If you can’t see there’s a problem in our street by the no of engineers that you’ve had to send in the last week, you need better systems. We’ve been customers for 20 years. I am absolutely furious at how your call centre has just spoken to my husband.

• 
  Steven Payne (@payney992) reported 12 minutes ago

  @NewsForAllUK @DailyMirror Only reason I have a phone line (which never works @virginmedia) is cause it make my package cheaper

• 
  Bella (@iamthebella18) reported 14 minutes ago

  @virginmedia Plus your prices are ridiculous just called costumer service and they were so unhelpful

• 
  Onearmedjohn (@onearmedjohn) reported 14 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  Richard M8422 (@RichardM8422) reported 15 minutes ago

  @MysteryNorville @virginmedia But did he fix the problem?

• 
  CHRIS BURTON (@SURFERDUDEBURT) reported 15 minutes ago

  @bt_uk So my phone line provider needs to call me on my mobile ……run by @virginmedia …..to update me on the poor service provided by @bt …….oh the irony .

• 
  russell lehman (@russelllehman2) reported 17 minutes ago

  @virginmedia Sorry but just received my new bill and it's still incorrect after being promised it would be fixed. What part of Virgin Volt customer don't need to pay for the intelligent Wifi pod do the billing team not understand. Also charged for moving house which I was told wouldn't happen

• 
  Abigail Sturgeon (@MrsSturge) reported 17 minutes ago

  @virginmedia Yes, and today virgin had totally disappeared. However today is an exception. My main concern is the fact that reception, although connected, is so poor for the majority of the time.

• 
  russell lehman (@russelllehman2) reported 20 minutes ago

  @virginmedia Thank you, getting very frustrated now with these errors after promises to fix it

• 
  Strou (@Strouington) reported 21 minutes ago

  @virginmedia Hi guys. New TV360 box arrived earlier today and activated on 0800 number. Broadband fine but TV STB displaying CS1011 error, CS helpline were very unhelpful. Is this an ongoing error as currently cannot use the service I've paid for 😔. NG18, Mansfield. Many thanks.