Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, City of Westminster, Southall, Paddington, Caterham, City of London, Fulham, Leatherhead, Redhill, Southwark, Hayes, Poplar and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Internet | |
| London |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
Dear @virginmedia how many incompetent people (now on my 10th call in 2 weeks) before one of your staff get it right..No sooner had my tv, bb etc working then someone in your movers dept disconnects my service.
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Ade Liard
(@AdrianLiard) reported
from
Bromley, England
@virginmedia Apart from a pre-recorded message..Any updates on repairs on BR6 0AE..Outage running to about 3hrs!!
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
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Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Adam Thomas
(@AdamJT99) reported
from
Bromley, England
@virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Brown
(@JasonBr1969) reported
@virginmedia Help. My installation day was scheduled Tuesday this week. After the engineers visit (who was apologetic) it was noticed that we needed a cable drop box before being connected. After today we will be disconnected from Sky with no tv, broadband so we’ll have nothing.
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Michael Jones
(@Michaelpdrock1) reported
@AddisSteve @virginmedia I've called so many times. For some reason my 5ghz signal disappeared for a while, 8 called and they rolled back my routers firmware (🤔) not made a difference. I'll call tomorrow and they'll tell me there's no issues via their remote test
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yung shib 💯
(@Shibaosu) reported
@virginmedia Fix your ******* internet I swear to god
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Lisa jones
(@Lisajon05262405) reported
.only 2 stars as customer service is rubbish and have never had access to my email since I got with you 13 yrs ago! Had alot of cut outs lately too #fing #internet #VirginMedia via @fingapp @outagedetect
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Francesca0909
(@Francesca090900) reported
@virginmedia is there an issue with viewing saved programmes keep getting an ooops error message
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Bethany
(@jackharlowsbabe) reported
Bro wtf is going on with virgin media, been fine all day and now it just turns off and the bill ain’t due??? @virginmedia
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billy@wakey 💙💛
(@billbeaumont72) reported
@virginmedia Hello.. can you please get chloe to call me again 17/2 about the package she has set me up from my complaint as there appears to be a number of issues I am afraid
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Steve Addis 🧑💻🏗🏘 + 🚛🚚
(@AddisSteve) reported
@Michaelpdrock1 @virginmedia Their routers reset, or the newer ones do after midnight GMT ... drives me nuts, as we get a 10 min blackout like when Apollo on re-entry ... just at my core busy time. Why not like 3am FFS ... tho, generally I'm busy then too lol. #JohnsonOut_23
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uzanyee
(@xXFakenameXx) reported
@mulac1992 @virginmedia Got same issue there, i called virgin several times, i changed the modem, 2 engineers came in my house and nothing changed. I live in center of montreal, like wtf i cant get a good connection? clearly the most horrible internet compagny that exist
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dolly daydream
(@dollymixture) reported
dvr has found serious fault turn tv off for 3 hours to avoid picture burn while trying to fix. Service status no problem everythings fine @virginmedia