Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, Walton-on-Thames, Redhill, Tadworth, Purley, Wandsworth, Caterham, Mitcham, Carshalton, Sutton, Surbiton, Epsom, West Molesey, and Reigate.

City	Problem Type	Report Time
Croydon	Wi-fi	5 hours ago
Croydon	Phone	6 hours ago
Kingston upon Thames	Internet	14 hours ago
Croydon	Internet	15 hours ago
Walton-on-Thames	Internet	1 day ago
Kingston upon Thames	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 1 minute ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 4 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Rana Rahman (@ranaraptor) reported 10 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 12 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 13 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Mike Fuller (@ninepine) reported 13 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 14 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 20 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  traymca 💙 (@traymca) reported 25 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  John lumb (@Johnlumb67) reported 26 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Illy Mus 💙 (@illymus) reported 38 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

• 
  R. Aaron (@aaronuart) reported 39 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Rana Rahman (@ranaraptor) reported 46 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Shasa Colson (@THE_COLSON) reported 47 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  J (@not_on_fire) reported 47 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Philip 🦅 (@Phil_Swallow) reported 50 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Shaun (@Shaun1799) reported 52 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Nigel Ellway (@Nigelellway) reported 58 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 59 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  stephen lane (@ppglane) reported 3 minutes ago

  @waterjetcut @MichelleBeckett @virginmedia Virgin just got a £28 million fine because they knowingly didn't cancel contracts .

• 
  nico 🏁 (@bombdiggy__) reported 3 minutes ago

  @theashrb They all read of a script. If Customer wants A then take this step to see if you can offer them B instead. I hate O2/virgin media

• 
  Sprout57 (@pwcwright) reported 5 minutes ago

  @virginmedia Yes, I checked there first, there was a broadband issue, kept going on and off all evening, seems fine today though so far

• 
  Pazuzu (@Craig_Higgins) reported 6 minutes ago

  Hey @virginmedia we've recently just renegotiated our internet with yourselves after the price became completely unaffordable but based on the news Ofcom has found you guilty of deliberately mishandling customer calls, was this an unwise move?

• 
  HENRY BAKER (@rizzles066) reported 7 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK i recently left virgin media they are not a good service provider when trying to end the contract, try getting help with family member or even a lawyer or cab which are very good

• 
  Adam Luxon (@adam_luxon) reported 8 minutes ago

  @theashrb It isn’t at all and they’ll still think they can get away with it. The government should intervene in this matter to ensure that all public goods cannot outsource their customer service. A few months ago, I had a horrible call with virgin media after my contract finished

• 
  Whitewerewolf18 VT🐺 (@whitewerewolf17) reported 10 minutes ago

  @rokokoprufei @virginmedia Wifi i understand this problem 🙃

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇲🇯🇲✝️ (@25watchtower) reported 13 minutes ago

  @virginmedia @Stsantek So you can condescendingly say ‘you’re sorry to hear that and that you understand’? Your customer service is as bad as @BandQ both clueless and useless

• 
  Gold (@MoonwalkOnGold) reported 17 minutes ago

  But then again I saw a news report about @virginmedia customers this past week so I'm not surprised @VirginAtlantic is just as bad. Terrible!

• 
  Leon Fear (@LeonFear) reported 19 minutes ago

  If I paid @virginmedia pro-rata, on the basis they provided a reliable service, my bill would be around £1.50 a month!