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Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sutton come from postal codes KT4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Tadworth, Newham, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Paddington, Walton-on-Thames, City of London, Hayes, and Tower Hamlets.

CityProblem TypeReport Time
London Wi-fi 34 minutes ago
City of Westminster Internet 2 hours ago
City of Westminster Internet 2 hours ago
City of Westminster Wi-fi 3 hours ago
Tadworth Wi-fi 6 hours ago
Newham Internet 6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • bobby_media
    Bobby (@bobby_media) reported from Kingston upon Thames, England

    @virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)

  • alastairduns
    ALASTAIR DUNS (@alastairduns) reported from Richmond, England

    @virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500

  • hasnat2002
    Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.

  • RichSuttonActor
    Richard Sutton (@RichSuttonActor) reported from Ealing, England

    @virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.

  • Rob_Garvey
    FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    @virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia

  • jemmacrow
    Jemma Crow (@jemmacrow) reported from Poplar, England

    How is @virginmedia internet so bad?! It NEVER works…

  • k_veves
    Konstantinos Veves (@k_veves) reported from Ealing, England

    One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia

  • alastairduns
    ALASTAIR DUNS (@alastairduns) reported from Richmond, England

    @virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible

  • mahdi
    Mahdi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@mahdi) reported from Kingston upon Thames, England

    Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.

  • skmerry
    Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • lovetosleepy
    Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?

  • citigirly
    lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

  • Rob_Garvey
    FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    @virginmedia So you can't help me either! What's the point! Another @virginmedia #fail

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

  • ARBack1
    Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?

  • deborahnorton1
    deborah norton (@deborahnorton1) reported from Richmond, England

    @virginmedia down again your service is hopeless

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

  • Rob_Garvey
    FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice

  • hasnat2002
    Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ameliaKATEx
    ameliakatex (@ameliaKATEx) reported

    @virginmedia Yes it says there's no issue, I rebooted again about 10 mins ago and still nothing. We spoke to somebody at virgin this morning and they said it would be looked at today but it's still not working. This has been 3 days without Internet or TV now and I work from home.

  • DavidAHSleath
    David@Housing Ladder (@DavidAHSleath) reported

    @virginmedia Who needless to say hadn’t had the courtesy to respond. Any further damage to my financial good standing will result in a significant litigation claim - this is your error and needs to be rectified or the relevant credit note issued.

  • theresahiggins
    Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

  • snaildude
    Snail Dude (@snaildude) reported

    @virginmedia Reinstalled the app. Still not working.

  • gexrgieleighw
    GLW 🐲 (@gexrgieleighw) reported

    @virginmedia I’ve not had TV, internet or a phone line for 2 days thanks for your “connection issues”🙃

  • BTCMark
    Mark Bates (@BTCMark) reported

    @virginmedia They said the booster was taking all the WiFi and not distributing it. We pay every month for something that really doesn't work. We have the hub 3 is there an upgrade you can send or your own booster to help?

  • NiceLovingFrend
    Brad!!! live at twitch.tv/dacroww (@NiceLovingFrend) reported

    Virgin media's disconnecting issues are so ******* bad I genuinely hate the company with every fibre of my being. So garbage and unreliable. Horrible

  • CraigieTee
    Craig (@CraigieTee) reported

    @virginmedia It's not an installation, I'm already a customer. And I tried to raise a complaint but I was told this would just be opened and closed and nobody would look into it.

  • darrenjfarr
    Darren Farr (@darrenjfarr) reported

    @virginmedia why is my internet down? Why have I been on hold for 30 minutes to your business team? Why is your broadband so unreliable? I seem to make these calls weekly

  • bigbluewolf_
    Chris (@bigbluewolf_) reported

    @BTCMark @virginmedia Report it as a fault and get an engineer in. Something is obviously wrong with the Superhub 3. They are known to have poor WiFi - whatever VM may say.