Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Dorking, Coulsdon, Redhill, Twickenham, Sutton, Mitcham, Caterham, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Croydon	Wi-fi	2 days ago
Kingston upon Thames	Wi-fi	3 days ago
Croydon	Wi-fi	5 days ago
Warlingham	Total Blackout	5 days ago
Croydon	Wi-fi	7 days ago
Croydon	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 4 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Jane Common (@JaneCommon) reported 6 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 8 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  Chris Shepherd (@shepherd_1972) reported 12 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Phil ******* (@SustyPhilC) reported 12 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 16 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Kerry Vaughan (@Boubs1985) reported 21 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 25 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Philip 🦅 (@Phil_Swallow) reported 27 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Miss Toppin (@Miss_Toppin) reported 35 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 40 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Adam H-Matthews (@AdamHMatthews) reported 41 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  Rana Rahman (@ranaraptor) reported 42 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Jeff Brown (@fadermonkeyking) reported 43 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Befitat50 (@befitat50) reported 45 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  Nick Tippett (@nicktippett) reported 50 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Befitat50 (@befitat50) reported 57 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Philip 🦅 (@Phil_Swallow) reported 57 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  Philip 🦅 (@Phil_Swallow) reported 58 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Millwall halfwayline (@millwalljdb) reported 59 minutes ago from Camberwell, England

  @philclarke0170 Virgin media seems to be the problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  doozerlyn (@doozerlyn) reported 2 minutes ago

  @YouMadBruv3r @virginmedia Check on their service checker page.... Mine says will be sorted at 1008 hours on 28th August... Very specific... I bet yours will be the same.... @virginmedia lying to everyone, refunding no one....

• 
  Andy Anderson 🇬🇧 Defund the BBC! ♋️ (@shelf_life64) reported 2 minutes ago

  @virginmedia @TheAFC0522 Two weeks to fix this is wholly unacceptable…. I’m starting to suspect you’re having another spat with Sky or your engineers are all on holiday!! As you are well aware casting is not available from the Sky Sports app… A bill credit to all affected would be welcome for this!

• 
  Frazzz (@FrazzzYT) reported 7 minutes ago

  Houses before, after and across the street from us have access to @WeAreOpenreach full fibre and all the companies but our block doesn't....like come on! Am kinda sick of how often @virginmedia dies out. On off yet again. Yet again complaint submitted

• 
  Luke O' Connor (@LOCthedreamer2) reported 7 minutes ago

  It's a scandal that these media companies spend your money in order to try and influence how you think. Virgin Media received 3 million euro worth of state grants from Coimisiún na Meain last year. They would never think of doing a documentary on how immigration has negatively impacted the economy or society, which is why it is so galling to see them propagandise the immigration scam in Ireland. #HowIrelandWorks

• 
  Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported 7 minutes ago

  @virginmedia @alexand979677 If I wanted to watch it on my phone / laptop / pc etc I would use an Internet based hooky site not something I pay 100 quid a month for. Get it fixed and issue rebates.

• 
  Gary Adams (@GazzaAdams) reported 7 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  mark stapleford (@markstapleford1) reported 16 minutes ago

  @virginmedia @Vonk9 Presume we will all be getting a refund for this lack of service on sky sports + not working? Been down a while and current estimated repair is the 28th August!

• 
  Bill.Doyle (@doyle113694) reported 21 minutes ago

  @virginmedia Internet down yet again, sick of this crap. Time to cancel.

• 
  Andy (@sadelta99) reported 23 minutes ago

  @virginmedia well done - you fix the issue then it’s broken again so back to no services again and of course your lines are closed so no way of calling

• 
  DaZzA (@aLpHaDaZzA) reported 26 minutes ago

  @ArtTed___4 You are obviously not a @virginmedia customer then!