Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Croydon, Beckenham, Redhill, Mitcham, Walton-on-Thames, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Caterham, Merton, Godstone, Sutton, and Fulham.

City	Problem Type	Report Time
Leatherhead	Internet	6 hours ago
Croydon	Wi-fi	22 hours ago
Croydon	Internet	2 days ago
Beckenham	TV	5 days ago
Croydon	Wi-fi	5 days ago
Redhill	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 8 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Nia Wyn Thomas (@niawynthomas) reported 9 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Befitat50 (@befitat50) reported 10 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Rana Rahman (@ranaraptor) reported 13 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Jenny (@jennymelmo) reported 18 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Befitat50 (@befitat50) reported 29 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 30 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Kay Bak (@kaybaka) reported 30 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  JamesLee85 (@jameslee_1985) reported 31 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Nick Tippett (@nicktippett) reported 32 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Nick Tippett (@nicktippett) reported 33 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 36 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Millwall halfwayline (@millwalljdb) reported 39 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  Phil ******* (@SustyPhilC) reported 42 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Staffora (@staffora) reported 42 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  peter james wigley (@pjwigley) reported 42 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Befitat50 (@befitat50) reported 43 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  Baz, Wacky worm! (@mobiusb2) reported 56 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 56 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Mike Fuller (@ninepine) reported 56 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hussey FM (@djspeedy34) reported 2 minutes ago

  @virginmedia Dont say i gotta pay more, I been a loyal customer with you for years

• 
  Scott W L Ford (TICK) (@ScottWLFord) reported 3 minutes ago

  @virginmedia - what are you playing at? My TiVo not working! Intermittence signal problem went on week this week! Now my new 360 thingy remote I got it from start of this week. Only to find out I had to order a 360 box it’ll take a week or so? Had enough now.

• 
  CrankyGeek (@pepetideo) reported 3 minutes ago from Oxford, England

  You only know how sitty a service provider relly is when something goes wrong. Was with @virginmedia for over 5 years. Now that i decided to leave they have charged me for 2 months with me already with another provider. After complaining they take 2 months to refund you and now that i sent them their router they somehow misplaced it and charged me 40 quid saying i didnt send it (even thought i had a call last week where i gave them the receipt) If you are their customer.. Get out as soon as possible and remember to block the direct debits. They cannot be trusted with your money.

• 
  Glenn McDonald (@Gtmcdonald1996) reported 5 minutes ago

  @virginmedia I’ve been in a live chat for nearly 2 hours with no joy on a resolution and I’ve also tried calling your number numerous times but can’t get through.

• 
  Aidan Costello (@aidan_codtello) reported 5 minutes ago

  @entrustTMF @virginmedia Needless to say neither of us have ever seen the £50. I had terrible broadband from them for many years and don't know why I was foolish enough to go back.

• 
  Peter Carr (@PeterCa35536841) reported 8 minutes ago

  @djspeedy34 @virginmedia Don't, I did it 2 months ago & now lose wifi every night from 10pm until 6am. 4 engineers checked the issues, still there

• 
  Martinayres65@outloo (@Martinayres65o1) reported 9 minutes ago

  @virginmedia are you gaslighting me. 6 days without broadband or TV and you still haven’t done anything to resolve the issue. I live in a city so it’s not as if I’m in the middle of nowhere making it difficult for you to resolve the issue

• 
  entrustTMF (@entrustTMF) reported 12 minutes ago

  @robert_mackley @virginmedia Thanks for that. Need to do some serious thinking about whether to stay with @virginmedia at end of this contract as this experience has been very, very poor indeed. Communications have been awful (apart from one person that at least appeared to empathise). Been with them years

• 
  Lubdub (@LubZafar) reported 16 minutes ago

  @virginmedia Even your bot is glitching. Someone needs to fix this problem asap.

• 
  DT (@DanTaylor86) reported 17 minutes ago

  @virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom