Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, London, City of London, Southwark, Paddington, Tower Hamlets, Greater London, Poplar, Southall, Carshalton, Mitcham, Newham, Ealing and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet | |
| City of London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LT1960
(@eltee1960) reported
@virginmedia Will do, a bit miffed as a twenty year customer having to pay for it too.
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Susan Kempster
(@susantidadk) reported
@virginmedia on the phone now. the resolution from your complaints team was - "you committed to stay in the property" - Resolution "an Apology" At least the person I spoke to now was kinder ... let's see what happens
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Susan Kempster
(@susantidadk) reported
@virginmedia @vmbusiness my house burnt down but you're still going to charge me 15 months of internet I can't use. Thanks for being so understanding. @DonaldHutera pls rtw
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LT1960
(@eltee1960) reported
@virginmedia Well I spoke to someone in India, I’m being sent a wifi extender. As a VM customer for more than 20 years, also a bit miffed at having to pay extra on top of this. Let’s see how it goes. I’ve switched the hub on and off, no real change.
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Truth seeker
(@Truthseeker_925) reported
@virginmedia I have old age mother plus work from home, my work depends on internet. Virgin engineer said that I should get hub replace, despit my request no hub is sent. Please help
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damien hills
(@dhillsalbion) reported
@virginmedia We keep losing WiFi and TV signal and when the WiFi is working it's buffering and lagging even on the most basic things
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Courtney Maddison
(@Courtney_Barts) reported
@virginmedia my WiFi has been down all morning. Not ideal as we are working from home. Can you please assist with this?
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Susan Kempster
(@susantidadk) reported
@virginmedia my house burnt down but you're still going to make me pay 15 months of internet I can't use. nice.
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tracey brown
(@traceysb) reported
@virginmedia The £99 is for the hub to be relocated so we can actually recieve WiFi & the other is to end the contract . I called within time but was told I needed to be called back,never was and now I'm conveniently locked into a contract
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Victoria Braybrooke
(@Vitler1977) reported
@virginmedia Ongoing complaint, over 6months. Broadband is useless, constantly being lied to about ‘we’ve tried to call you’ never any access to a manager, no resolution. Terrible, terrible service