Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Hammersmith, Newham, Bromley, Southwark, Epsom, Wandsworth, Feltham, City of Westminster, Paddington, Barnes, Poplar and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| City of London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Ari Gork
(@arigork) reported
from
City of London, England
Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gaz
(@garrydcollier) reported
@virginmedia The WhatsApp chat came to an end because the issue was apparently resolved. However, this is not the case. What I was told would happen (updated confirmation in 24-48hrs) had not happened.
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Faz
(@FazLovesTweets) reported
@virginmedia @richardbranson or at least get someone to rectify my problem. I call daily to be lied to by your incompetent staff. No callbacks. Nothing resolved. All i’m asking for is my phoneline to work and my bb speeds to be assessed
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia I sent my letter to cancel my contract a week ago. When can I expect to hear from you to confirm it’s cancelled?
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Claire
(@claire_f1626) reported
@virginmedia No, the issue is I have no network at all. On going on and off since before Xmas.
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KayBray
(@kaybraywarriner) reported
If it wasn't bad enough that I need to be on hold to talk to Virgin Media, they're playing me Ed Sheeran on loop while I wait...
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Faz
(@FazLovesTweets) reported
@virginmedia I think i will need to seek legal advice. Appreciate i may have no luck against you giants @richardbranson but to be advised you have no complaints process and my alleged complaint to be remained open indefinitely is a joke!
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Gaz
(@garrydcollier) reported
@virginmedia Still not resolved. Du wanna help or should I just go to Ofcom?
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Simon Wilson
(@SimonFWilson1) reported
@virginmedia over the last three months your customer service has been worse than dreadful: lies, failings, no desire to help or put right your many mistakes. Let’s see if you respond to @Ofcom
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Wobbles
(@WobblesM38) reported
@virginmedia Broadband. No service issues in the area. Router been moved and reset. Getting intermittent & about 2mbps. No good
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Gaz
(@garrydcollier) reported
@virginmedia Why can't a call back be arranged? Why should I have to keep wasting large numbers of hours on hold to your woeful service centres with highly incompetent staff, every week? Are you going to compensate me for how much time I've wasted on what is actually a rather basic case?