Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bromley, Hammersmith, City of London, Southwark, Croydon, Epsom, Wandsworth, Feltham, City of Westminster, Paddington, Barnes, Poplar, Ealing and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Bromley |
Internet | |
| London |
TV | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Hampson
(@StephenHampson) reported
@virginmedia Not arrived and nothing from Yodel. Appalling service again.
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jamesburtt
(@JamesBurtt) reported
@virginmedia @virginmedia after 12 years you’ve lost me as a client. The level of customer service after 6 weeks of faults is disgusting - all your ‘managers’ want to do is upsell me into another package to get a better speed. I don’t want better I want what I’ve paid for.@Ofcom investigating
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Steve Wilson
(@Dorset_Steve) reported
@virginmedia Fao Gareth: 429372405 Switched off a day early.Arrive at new property.Was told theres a socket.There isn't.Receive bill.Bill states £44 a month when I only pay £28.Had I no other options I wouldn't have gone anywhere near Virgin. Again,it's an absolute disaster. How can you help?
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Michael Vincent⭐⭐
(@megafonemick) reported
@virginmedia 19hrs to fix the same fault as a week ago is hardly as soon as you can. Presumably everyone will get a reduced bill or voucher for all the TV and WiFi days lost in December?
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia are absolute jokes! Cancelled our account in our old house and set up and a new account for the buyers, despite us saying no we haven’t moved yet and giving them the moving date! They then couldn’t fix it leaving us without internet and TV!
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Bowthorpe Neighbourhood Watch
(@BowthorpeNW) reported
@virginmedia Good morning. We've attempted to call your operational support team this morning to report an emergency. However,but says due to technical difficulty you can't take the call.
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Robert Snedden
(@rsnedden1950) reported
@virginmedia Looks like Food Network is the only channel not working
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John Williams
(@snappy131313) reported
@virginmedia I notice more comments in the VM forums on this issue, with no reply from VM at the moment. I am still having the same issue this morning.
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia we have now gone nearly a month with no internet or TV because of the mistakes you have made! Your customer service staff aren’t helpful and just say they can’t do anything. Absolute awful service considering we have been a loyal customer for a while, it’s disgusting
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Jane Symons
(@JaneSymons1) reported
Another scam call from someone claiming to @virginmedia technical support. Kept them talking for 10minutes before they realised they'd picked hung up. Call from 01215378432. They claim there are error msgs from router, and if you don't do something your internet will go down.