Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Sutton, Mitcham, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Carshalton, Surbiton, Epsom, and West Molesey.

City	Problem Type	Report Time
Croydon	Wi-fi	6 hours ago
Croydon	Internet	1 day ago
Croydon	E-mail	1 day ago
Croydon	Internet	2 days ago
Croydon	Internet	3 days ago
Croydon	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 2 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Trevor Graham (@MrTG_Tweets) reported 2 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Philip 🦅 (@Phil_Swallow) reported 2 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Kay Bak (@kaybaka) reported 3 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Nia Wyn Thomas (@niawynthomas) reported 3 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Jeff Brown (@fadermonkeyking) reported 5 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Charbster (@charbster) reported 7 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Shaun (@Shaun1799) reported 8 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Jeff Brown (@fadermonkeyking) reported 14 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Mrs R (@KateRenton) reported 17 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  J (@not_on_fire) reported 19 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Raynes Park Lib Dems (@RPLibDems) reported 23 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Illy Mus 💙 (@illymus) reported 26 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

• 
  Craig Freeman (@craigdfreeman) reported 30 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Stephen Champion (@Champs707007) reported 33 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Philip 🦅 (@Phil_Swallow) reported 37 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

• 
  Beth (@bethcanadian) reported 41 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  R. Aaron (@aaronuart) reported 42 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Philip 🦅 (@Phil_Swallow) reported 46 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 52 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shardon (@shardon1980) reported 4 minutes ago

  @virginmedia I can’t send DMs but update. Issue won’t be fixed until 14th August . Absolutely unacceptable. No notice or comms I had to check myself. I pay you a lot of money. To be over 2 weeks with no WiFi is unacceptable. No details either and your hotline has a wait time of over 45 mins.

• 
  sirkeirstalin (@stalinoverlord) reported 4 minutes ago

  @biggle1908 I've been with Virgin Media since they were called NTL. I did switch to BT for a spell, but the speed was **** in comparison; I soon went back to Virgin Media. This is just for the internet, though.

• 
  Becki (@bexxsta18) reported 5 minutes ago

  @virginmedia why is your service so bad! Broadband constantly going off, service checker cannot currently connect at the moment. No service issues reported……IT DOESN’T WORK!

• 
  TubzNetz (@TubzNetz) reported 7 minutes ago

  @virginmedia smart move switching from analogue to fibre landlines during business hours, causing broadband to reset, what retard in change control approved that in statement of work?

• 
  Chef Paul (@ChefPaul41) reported 7 minutes ago

  Reckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.

• 
  life on dialysis (@asanchadev) reported 11 minutes ago

  @biomulv @virginmedia Never had wifi issues in the house with virgin until last fair few months

• 
  twocakesdakes (@2cakesdakes) reported 12 minutes ago

  @virginmedia Customer since you started. Trying to renew package and being told its £63 . Same package for new contracts is 30 ******* quid cheaper. That's £720 over a 2 year contract.

• 
  Evasive (@tcevasive) reported 12 minutes ago

  @ziocto ok i think its just virgin media is shite then bc everyone i know with bad ping is on virgin

• 
  MakkaZilla (@MakkaZilla) reported 15 minutes ago

  @virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???

• 
  Colin Chapman (@cochap) reported 17 minutes ago

  @virginmedia when do you expect to get issue sorted in the ML2 area. Virgin been down for over an hour?