Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Southall, Southwark, Croydon, Hounslow, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Hayes, City of London, Richmond and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Sutton |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
||
| Southall |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down
-
Ramzi Yakob
(@tobeconfirmed) reported
from
Bromley, England
@pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.
-
Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
-
Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
-
Jason Hartley
(@northern_puddin) reported
from
Kensington, England
No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
-
Kate McKeand
(@kmckeand) reported
from
Wandsworth, England
Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!
-
Edward Baran
(@edward_baran) reported
from
Poplar, England
@deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
-
Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
-
Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
-
Deborah Bonetti
(@deborah_bonetti) reported
from
Kensington, England
@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
-
tony pickering
(@tonycelebrity) reported
from
Camberwell, England
@virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys
-
Edward Baran
(@edward_baran) reported
from
Poplar, England
@LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
-
Edward Baran
(@edward_baran) reported
from
Poplar, England
@alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing
-
Jack Barry
(@JBazzler) reported
from
Lambeth, England
My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone
-
Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up
-
Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
-
Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Heather connorgraham
(@hrcg87) reported
@virginmedia I highly doubt that @virginmedia are doing everything they can when it takes a week to switch a service back on that they have wrongly cancelled. Absolute joke of a company, cant wait to leave
-
James Scott
(@jame5sc0tt) reported
@virginmedia Yes through the my O2 app. I just just goes back to asking me to join virgin media when already a customer of both
-
andrew anthoney ⚫️⚪️
(@andytoon30) reported
@virginmedia good afternoon. I am having problems with my wife booster, it doesn’t recognise it on virgin media connect app even though it’s switched on and I have had to reset them both twice now
-
Liam Barratt
(@Mk4Humanite) reported
@virginmedia And again still nothing. I don’t know why I’m still bothering, it’s quite evident you don’t intend to rectify the issue.
-
Dogma ate my homework
(@DarrenHen_) reported
@virginmedia It's a simple query really. As a long standing customer, who is out of contract, am I eligible for the Black Friday broadband deals advertised?
-
Steve
(@earwaxlolly) reported
@serebro333 @SkyHelpTeam @virginmedia I’m on VM and happy with the service. Wi-Fi is awful so upgraded to Linksys Mesh. Sky boxes *may* not have a modem mode, so best to check. Double NAT isn’t ideal
-
JackW
(@JackTheGamer257) reported
@virginmedia Spend 2 hours on the phone bouncing between departments trying to get my contact correct since my local rep wont answer us. He got our contract wrong, the price. Told us as well 12 hour SLA and supposedly is not even a thing. I feel... Scammed. Probs will cancel.
-
Nikki C
(@Nikkikittykitty) reported
@virginmedia more issues again in N10. Customers can't claim compensation as you sneakily keep giving us a little signal and taking it away again! Your customer service once again is useless. Thousands of people working from home, nowvnot working. Thanks for my late deadlines!
-
Lee Hollands
(@LeeHollands) reported
THE worst #customerservice from @virginmedia TV signal unusable for over a month. Numerous calls, terrible automated service. Eventually get engineer booked today between 8am-12pm and they don't turn up! Plus they mess up an upgrade. Any ideas VM? Think i may just go to @SkyUK
-
D
(@D_agne_s) reported
@virginmedia We tried calling and your help centre were unhelpful in the extreme...as is twitter so far...