Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, London, City of Westminster, Newham, Wandsworth, Hounslow, Southwark, City of London, Greater London, Paddington, Tower Hamlets, Southall, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
-
michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
-
Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
-
Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
-
Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
-
Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
-
Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
-
Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
-
Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
-
matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
-
Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
-
michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rob Kendrick
(@rjek) reported
hey @virginmedia our cable internets in M19 have been terrible all day (pikes of ~50% packet loss in the first hop after our modem). Any known outages or works?
-
LACB 💙
(@LallyBear75) reported
@Ofcom @Ofcom thank you definitely will be making formal complaint @virginmedia as have confirmed today I was mislead and lied by their sales team
-
A
(@kakaahmed1) reported
@virginmedia Last time my mother called was spoken to in very rude manner! And every time my wife calls they say you’ve lost your number forever then they say 2 days it will be on then they go back to this is your problem but we only come with virgin because we was promised our no transferred
-
Rob Kendrick
(@rjek) reported
@virginmedia Incidentally, the connection is so bad trying to use the self-service line tester that says everything is fine times out half the time.
-
Repayy OD
(@Repayy_) reported
Imagine phoning @virginmedia to change one name on the account for them to hang up 4 times, put us on hold for 45 minutes just to come back and say we have to turn it all off just to come the next day to fit the same parts so we can change the name. Joke of a company
-
Kayleigh Blaker
(@KayleighBlaker) reported
@virginmedia Yes but there’s no problems apparently and already reset my router. My neighbour had the same issue a lot recently and that’s why she’s left you
-
Lawgitech
(@lawgitech_en) reported
@virginmedia Hi there, the whole point i'm trying to make is that your complaint system is FLAWED. I raised a complaint MONTHS AGO and you guys had the audacity to email me that the problem was RESOLVED without even contacting me?? and straight up lying that you tried to contact me??????
-
CHAM19NS 🔴
(@Kolow_T) reported
@virginmedia Yes it is still active 👍🏽 so I just need to call VM and they'll sort it and cancel my BT account?
-
Charlotte M
(@Charlypsych) reported
@virginmedia hello, I’ve been having a problem with scam overseas callers who pretend to be you or BT, mocking their number to make it look like they are in the UK (now up to three calls just in one morning). I’m on the TPS but this hasn’t helped. Are you able to do anything?
-
Steve Aparicio
(@SteveAparicio3) reported
@virginmedia WiFi keeps disconnecting various devices randomly, call centre says technician will call back but never does. Complaint and request for refund ignored. Automated system sends you round in loops and cuts you off. All very frustrating