Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 11/27/2025 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southall, London, Hammersmith, Mitcham, Redhill, Southwark, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, Feltham, City of Westminster and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time

  • SarahCo85095085 Sarah Cox (@SarahCo85095085) reported from Richmond, England

    I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    I swear if @virginmedia don’t get this issue resolved I’m going down the pub

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    @dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Merton, England

    @MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • Tomch1966 Tom Chant (@Tomch1966) reported from Richmond, England

    I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia how do I find out how long is left on my contract have to leave because you’re not providing me with the service on paying for terrible service would never recommend it to anyone

  • Lizzy11268 Liz Barnsley (@Lizzy11268) reported

    @virginmedia Ah sorry. Late shift for me so unfortunately not. Let me see what happens tomorrow and I'll come back to you if the problem persists. Thanks for responding!

  • Posh_TRAMPtoast Hana Rathyal (@Posh_TRAMPtoast) reported

    @virginmedia is the wifi down in Area22? LS28 7T it’s been dropping this morning and no signal since 11am

  • Yappy_10 Tony Yapp (@Yappy_10) reported

    @virginmedia The engineer you sent out after three days found the issue, and we were told someone would be around to fix it the very next day (no one came) 17 days later and a complaint put in and still absolutely nothing.

  • AndrewFishy1 Andrew Fishburn (@AndrewFishy1) reported

    @virginmedia Internet is off AGAIN, I am trying to work from home, Sort this out, virgin app says there's an issue in my area. had to switch to 4G..... not really good enough, works now up my arse for dropping calls

  • lutonmagoo Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia for the 3rd time today my broadband won’t work because my modem keeps needing rebooting and is crap I need a new one but can’t get through to anyone to speak to this is been going on weeks now, absolute terrible service

  • keybo7 Kieran Reynolds (@keybo7) reported from Clydebank, Scotland

    @virginmedia How did folk manage to buy these when site down?

  • bsr1234 Baljeet Singh (@bsr1234) reported

    @virginmedia There is not point of any responses from @virginmedia as these are generic without understanding the issues of customers. Despite given porting date of 9 Nov still number hasn’t ported. Extremely poor service.

  • mgne71 Mark Gibbons (@mgne71) reported

    @virginmedia I done as you suggested back in April and the discount was agreed however it has never been implemented! Only just noticed as I did expect this would be done

  • ichigekii anknow (@ichigekii) reported

    @LDNairamb are you joking @virginmedia should sponsor government , all energy companys but sure not sociaty poor sociaty , some kind off joke !