Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Newham, City of Westminster, Croydon, Richmond, Redhill, Mitcham, Hounslow, Paddington, Wandsworth, Hayes and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| City of London |
||
| London |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp any relay? Virgin media is appalling. Service is non existent
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
-
London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
-
Benj 🌹
(@benjywenjy6) reported
from
Camberwell, England
@virginmedia our internet is down for the third time in a week, sort it out!
-
CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
-
Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
-
Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
-
Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
-
Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
-
Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
-
clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
-
Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
-
Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
-
Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
-
Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
-
Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
-
Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Our Ro Ro
(@slimemonkey) reported
@virginmedia How on earth is that helpful? You have been lying from 9pm saying an Engineer is in the area trying to fix it.....no there isn't. I've not spotted any so far either. Ridiculous situation and reply
-
Sarah Wippell
(@s_wip) reported
@virginmedia No. Last time I used webchat I was assured the problem was fixed, was given a complaint reference but the problem wasn’t solved and the complaint reference doesn’t even appear on my a/c. I have had enough. I have now raised (another )complaint via MyVirgin.
-
René-Gilles Etienne
(@RG_Etienne) reported
@virginmedia It's not our connection, I have checked and it's in the area (RG2). However, it's the first time that the website actually acknowledges an issue which has gone for at least 6 days. So far, we were just forced to "check back tomorrow", which is ridiculous !
-
Stewart Daniels
(@Editmonster) reported
@virginmedia The issues is that the Networks Team should be looking at the issues but I have not been given any information about the progress of the repair works and it very limited information because Services can not contact them , I find it crazy that I can not get a straight answer
-
Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
-
Maria Dempsey
(@MariaDempsey13) reported
@virginmedia broadband totally down here in Blackrock Cork. Can't get any telly or internet at all and it's saying it won't be back until 2:30pm today!!!! No good enough.
-
LodgeontheEdge
(@lodgeontheedge) reported
@virginmedia your cust service number is an 0848 premium number so is not inc in minutes from an o2 mobile Even though WM & o2 now same company and I purchased as 1 package with unlimited minutes
-
GrumpyNige MBE 💙
(@GrumpyNige) reported
@virginmedia I think my journey with you is over. Poor coverage and data capacity where I live coupled with second class service abroad, all of which I suspect is because you are not fully integrated with O2, all add up to poor service.
-
Our Ro Ro
(@slimemonkey) reported
@virginmedia You mean a time when they will think about bothering to check to see what the issues are? I'll predict that once it hits lunchtime the fix time will magically change again
-
MATT WWFC ROCK /\_/\
(@MATT_WWFC_ROCK) reported
@virginmedia Could you please see if there is any progress on when my services will be restored. Further to preventing me working you are also jeopardising the security of my property as my security relies on the network via Ethernet