Virgin Media Outage Report in Sutton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, London, City of Westminster, Southwark, Hammersmith, Southall, City of London, Croydon, Sutton, Hounslow, Paddington, Poplar, Leatherhead, Hayes and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Wi-fi | |
| London |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
-
Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
-
Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
-
Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
-
Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
-
Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
-
Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
-
Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
-
Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
-
Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
-
Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
-
2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
-
Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
-
Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
-
Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
amanda bye
(@amandabyeme) reported
@virginmedia Can I call and make a complaint? As I was told I could only do it online?
-
ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia You are correct. After an hour or so the channels appear to have returned now.Thanks. I also installed an intelligent pod this morning - qq, do all the pods need to be near the hub, or can they be spread out across the house and talk to each other separately to push the signal?
-
Seema Shah
(@seemavshah) reported
@SkyHelpTeam While I can watch live TV I can't download any shows which means I'm paying for a service that I can't use because you cancelled my broadband in error. At what point do you admit your failings and try to rectify them? @virginmedia advert for your services right here
-
Leo
(@myhellbyme) reported
@virginmedia 0800 183 6408. I have since spoken to someone in your customer services dept who assures me that my marketing preferences have been changed so this doesn't happen again. But this is exactly what I was told two months ago, so time will tell... So annoying!
-
James
(@kinfauns67) reported
@virginmedia Nope, I've reset network and tried to use o2 then back to Virgin Ive tried 2g upto 5g my voice mail notification is showing a voice mail that isn't there too.. my texts send OK but the replies don't come through for 20 hours
-
Violeta
(@Violetilla) reported
@virginmedia That phone was wrong. Had to add an extra 1, also took me 5 minutes to get through to a real person and none of the options were really adequate for my query. In the end this person couldn't help at all and he just said that they seem to be looking into it
-
Dan🌸
(@anniebellX_) reported
@virginmedia Just tells us no issues found
-
CraigCullen
(@CraigCullen2) reported
@virginmedia On hold 1 hour and 30 minutes now TV knocked off since yesterday, Disgraceful customer service
-
La Lorimer 💙
(@Fraggle_D6) reported
@virginmedia on laptop, clicked on link, now through to "Megan" who is asking how she can help me
-
BECCA
(@fashiontrain) reported
@virginmedia Not really sure HOW many times I can complain before you actually give me a refund!!!!! The internet has gone off again and I was in the middle of sorting a customer query!! Absolutely shocking service