Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Purley, Wandsworth, Croydon, Caterham, Mitcham, Walton-on-Thames, Carshalton, Sutton, Surbiton, Epsom, West Molesey, Kingston upon Thames, Reigate, Redhill, and Dorking.

City	Problem Type	Report Time
Purley	Internet	15 hours ago
Wandsworth	Internet	17 hours ago
Croydon	Internet	1 day ago
Croydon	Total Blackout	2 days ago
Caterham	Internet	2 days ago
Croydon	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Millwall halfwayline (@millwalljdb) reported 33 seconds ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 6 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Miss Toppin (@Miss_Toppin) reported 7 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Marta (@itsmartamoya) reported 10 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 10 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Kwame Gyamfi (@Kwame916) reported 13 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Jack Robinson (@JackEORobinson) reported 16 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Befitat50 (@befitat50) reported 18 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Tim Hole (@TimHole) reported 18 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Rana Rahman (@ranaraptor) reported 21 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 26 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Baz, Wacky worm! (@mobiusb2) reported 28 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  traymca 💙 (@traymca) reported 34 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Ranjan Mallya (@RanjanMallya) reported 40 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 43 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  R. Aaron (@aaronuart) reported 43 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Philip 🦅 (@Phil_Swallow) reported 47 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  DJ MRT (@DJMRT) reported 51 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Befitat50 (@befitat50) reported 57 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  Jenny (@jennymelmo) reported 59 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jan T. (@demented_tj) reported 7 minutes ago

  @virginmedia @icanlevitateoff your page said ' there's an issue, you can can schedule an appointment in 24 hrs' next morning, issue gone, no problem right?? Happens far too often, but thankfully they're installing fiber on my street.

• 
  ChinoAleman (@chinoalemano) reported 8 minutes ago

  Everyone's focused on $AMPG's US story. And fair enough, they're expanding fast across America. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in the DoD-funded Open6G hub next to $NVDA and $QCOM, and the CEO just said new major carriers may go straight to POs next quarter. The US story alone is plenty. But here's what almost nobody is connecting: it was never going to stop at America. On the last earnings call, CEO Fawad Maqbool pointed somewhere else entirely: "Our success being the largest O-RAN deployment in America is helping us reach out and reach further into Europe and other areas of the world". That's the strategy in one sentence. Win the flagship at home, then use that credibility as a passport into other markets. And it isn't just talk. The groundwork is already there. Receipt 1, the concrete one: AMPG signed a 5-year supplier agreement with Fujitsu Spain back in October 2024, explicitly expanding its reach across Europe, Africa and the Middle East. So when the CEO says "Europe," there's already a signed, multi-year channel underneath the words. Receipt 2 is hiding in plain sight: the United Kingdom. Look at AmpliTech's customer wall and you'll find Digital Catapult. Most people scroll right past it. But Digital Catapult isn't a random logo. It's a UK government-backed innovation organization, funded through Innovate UK and DSIT (the UK's Department for Science, Innovation and Technology). And it runs SONIC Labs, the country's flagship Open RAN testing facility. Here's where AMPG enters. Its 64T64R Massive MIMO radio was tested at the O-RAN Global PlugFest in London, hosted at SONIC Labs, with HTC's G-REIGN providing the DU/CU stack and AmpliTech bringing the radio. The only American radio in the room, validated inside a UK government-funded laboratory. Now the part that makes it interesting. Who advises SONIC Labs? All four of Britain's major operators: EE/BT, Three, Virgin Media O2 and Vodafone UK. They sit on its advisory board, shaping what they need from Open RAN vendors and acting as potential future buyers of the vendors who pass through. So picture it. AMPG's radio validated in a government-backed UK lab, whose advisory board is a who's-who of every major British carrier. The entire UK Open RAN buying ecosystem, in one room, watching the only American radio perform. Now let me be completely honest, because that's the only way this is worth anything. There is no signed UK contract. The British operators advise SONIC Labs, they do not own it, and they haven't bought anything from AMPG yet. This was a product-validation milestone, not a revenue event. Anyone telling you the UK government or a British carrier is about to hand AMPG a deal is getting ahead of the facts. A foot in the door is not a sale. But here's why it matters AMPG keeps showing up in exactly the rooms that matter. The US DoD-funded Open6G hub. The O-RAN Global PlugFest as the only American 64T64R radio to pass. A signed channel into Europe via Fujitsu Spain. And now a UK government-backed lab advised by every major British operator. And the CEO saying they'll expand to Europe. That's the pattern. The same playbook, repeated across the Western world: get the only American radio validated, get it in front of the buyers, and let the sovereignty tailwind do the rest. One market at a time. This isn't a company waiting to be discovered. It's methodically getting itself in front of every major Open RAN buyer in the US and Europe, one validation at a time. The contracts are the next step, not the first one. A foot in the door isn't a deal. But you never get the deal without it first. And AMPG's foot is now in a lot of very important doors. Still sub-$1B while all of this quietly compounds. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Philip Griffin (@PhilipGrif54755) reported 8 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @4k_iptv_zone1 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  keith addy (@ads913) reported 9 minutes ago

  @virginmedia 20+ years a loyal customer, paying £128/month. New customers can sign up TODAY for the exact same package — Gig1 broadband, Mega TV, Sky Sports & Cinema — for £76.99/month. That's £51/month MORE for being loyal. Explain that. #VirginMedia #CustomerService

• 
  Paul foster (@Paulfoster_64) reported 10 minutes ago

  @virginmedia Rh117ef internet down again! This service is absolutely dog ****!

• 
  Drackard (@Drackard) reported 13 minutes ago

  Virgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.

• 
  A.Brown (@_DundeePerfect_) reported 15 minutes ago

  @paulveness1974 @virginmedia I think that many peoples problems stem from using wifi, everything I have connected to the Internet, TVs and PC are hard wired, i never have a problem. I remember I used the Smart TV features once, never used it since, I press somethings it's instant not sat waiting to load.

• 
  STEPHEN (@stevied151181) reported 16 minutes ago

  @virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Dr Amir Hamid (@DrAmirHamid) reported 18 minutes ago

  @virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor

• 
  Kay (@kaytydaty) reported 18 minutes ago

  @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks