Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, London, Southwark, City of London, City of Westminster, Hammersmith, Fulham, Hounslow, Ealing, Croydon, Southall, Tower Hamlets, Paddington, Richmond and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
||
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Neil Clark
(@NeilClark1912) reported
from
Eltham, England
@virginmedia down again what a surprise 🙄 no wi fi again!
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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Darren Hall
(@dhall1ootball) reported
from
Biggin Hill, England
@virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael delahay
(@DelahayRach) reported
@virginmedia Why would I need to try the texting service when I’ve been told someone will call back. We have explained so many times we want to cancel my fathers virgin services. I’ll message them but I don’t expect that service will be any better. It’s not acceptable
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Mike Oxmaul, OBE
(@MikeOxm44874882) reported
@elfinface @History28418461 @rec777777 It depends on your package. We've got Virgin Media, the whole 9 yards. BB, Landline, Sky Sports, etc. They wanted £125 pm for it but got it down to £80, so Sky are pretty much LfL. That said, should my circumstances nose dive, it's gone immediately.
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An Individual (2.0)
(@UncleBobbings) reported
Vodafone & Three merger on again? Remember when we wanted a 5th mobile network for competition Already low prices plummeted further, service improved, new technologies came online T-mobile merged with Orange & became EE BT then bought it O2 & Virgin Media merged Now Voda & 3?
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I’M FEEL.
(@imfeelveryfeel) reported
@virginmedia I need to book an engineer. I have been trying to self-set up my new hub and it isn’t working. It arrived almost six weeks ago and have been unable to get direct help.
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James O'Flynn
(@jamesoflynn) reported
Guys @virginmedia, my internet is down for the second time in a week. What are you doing over there, have you got some work experience helpers in or something?
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BigGbythesea
(@BigGByTheSea9) reported
@MoneySavingExp re: Virgin Media link from April. VM not applying the £100 credit. No way of challenging. Can MSE do anything, as this is rubbish if it doesn't work!
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Dan Lewington
(@danlew100) reported
@virginmedia Can you assist with an unresolved complaint? I have a case number, but am stuck in an endless cycle of WhatsApp bot messages. Need a human :)
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia I think the fault finally got fixed yesterday, after some reboots of everything I managed to get the data feed in. I had beeb told it was scheduled for a fix on 12th, fault started 23td April I am told. Thanks
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dark
(@darkswordsmantv) reported
@linusgsebastian job of moderating the chat, but when someone suggests a regex whitelist for "Virgin Media" (a legitimate tech company), their message gets removed and the whitelist for many terms is never implemented. I'll say it straight: - -
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Kye
(@TheHobbitKye) reported
@virginmedia why can’t customers cancel their mobile contract without having to call you? Furthermore, why doesn’t it show us how much is left on our contract? Can’t wait to leave you scammers