Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, City of Westminster, London, City of London, Southwark, Hammersmith, Newham, Croydon, Richmond, Redhill, Mitcham, Hounslow, Wandsworth, Hayes and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| City of Westminster |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
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Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Jason Best
(@jason_best) reported
from
Camberwell, England
What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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ubergk
(@uberutz) reported
from
Lambeth, England
@toby1kenobi @virginmedia Down here to at #se24
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Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
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Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karlie Stevenson
(@KarlieStevenso2) reported
@virginmedia I have checked for faults and no problems in my area at all. Can’t get ahold of anyone on the 0345 number. I’ve had this issue for a few days and I have tested the box on other TVs and it’s happening then. It’s got a buzzing noise and flashing green lines. I need a replacement.
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Daniel @ OCN 💥 📢
(@DanielatOCN) reported
@virginmedia Yes, it tells me it will be fixed by 9:30pm, which would be roughly 20 hours after it went down. Can you see if more detailed information can be provided to us consumers?
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@00johnjohn1903 @josephineinnit @virginmedia the trouble with bt is their speeds are not up to the speeds of virgin
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cheryl
(@cherylwinch1) reported
@virginmedia It's already known there is an outage in my area
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phil@nelkin.com
(@philnelkin) reported
@virginmedia Actually .... when calling 150 it says there's an issue and so I'll hold tight. The service has been brilliant for years. I think they are upgrading parts of the local network and this is causing issues.
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Sam Pullen 🏴🇬🇧🇵🇭
(@samjpullen) reported
@virginmedia Says zero problems, done the line check and it says we don't know what the problem is... Try again in 14 hours? Hope that's a joke.
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Dalienx
(@dalienx) reported
@yoclesh @virginmedia @dyarikku wait, so the only way to get support is to pre-arrange it via twitter and it times out if they dare take too long? talk about scuff... good thing it expires, wouldn't want someone else accidently getting support..
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia Well it seems I'll just have to continue working at another house and putting myself at risk while your team hopefully sorts their **** out because this is ridiculous.
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Kev O'Connor
(@koc99) reported
@virginmedia Yes please. I have no Virgin media, no broadband and no phone. I am led to believe that there is a widespread breakdown of your network again. This has now gone on long enough and a problem like this should never take this long to fix. There must be single points of failure.
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Mushroom
(@thereal_JLT) reported
@virginmedia I’m now having to use my mobile data as this has been off so long, god knows what that’s going to cost me! Something else to add to my stress. Surely you can fix the cables before the 9.30pm estimate! 😩