Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Fulham, Greater London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Hounslow, Kensington, Twickenham and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫
(@mrshoefsmit) reported
from
Kingston upon Thames, England
The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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✨Siany Sparkles 💙 ⭐️🏳️🌈💙💕
(@spencer_sian) reported
from
Bromley, England
@virginmedia wondering if there are significant issues in the BR7 area -Chislehurst
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sher
(@SherDhesi) reported
Genuinely appalled by the lack of help/any customer service given to my elderly parents by @virginmedia They were sent an adapter that simply does not fit (family and friends have tried) and have been phoning Virgin to get assistance 1/5
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Neha Garani
(@nGarani) reported
@virginmedia Need to send over a notice under "Consumer Rights 2015 Act" can you please share an email address where I can send a copy of the official complaint.
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💫
(@kxi_19) reported
@virginmedia No issues on the service checker, it’s slow on the WiFi and it randomly connects and disconnects. We have reset the hub following the instructions on your help website and to no avail. The hub lights seem to be saying the hub is connected and working but no device can connect.
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Andrew Neil
(@AndrewN41742137) reported
@virginmedia do you have an issue with your online portal I have been trying to pay my bill for the past 3 days?
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Sher
(@SherDhesi) reported
He is literally receiving palliative care and if my mother has to go out for any reason he is unable to contact the emergency services thanks to @virginmedia I am so shocked by the way they have been treated and dread to think how many other people are in a similar position. 4/5
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Spen
(@awspencer) reported
@virginmedia Just on hold again being passed around numerous departments, last one told me to cancel my new contract if not happy about having damaged kit!! Put me back through to retentions
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James Daniels
(@Jiminho11) reported
@virginmedia I would like to cancel my package please.
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kieron 🐝
(@forgetdiamandis) reported
@virginmedia is the biggest scam every spent the last 40 days trying to cancel my plan and been transferred to a new person everyday
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Alix Dunn
(@alixtrot) reported
@virginmedia Also @Ofcom this must be a consumer protection issue? At some point setting up this much friction to cancel must be unlawful?
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Andrew Strait
(@agstrait) reported
@alixtrot @virginmedia For real @virginmedia this is absolutely horrendous customer service. Diagnosing a fault that cuts off our internet, and taking 5 weeks to fix it is unacceptable, but making me wait for hours on customer service to cancel just to get hung up on *twice* is beyond the pale