Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Purley, Caterham, Croydon, Esher, Kingston upon Thames, Tadworth, Warlingham, Wandsworth, Thornton Heath, Dorking, Coulsdon, Redhill, Twickenham, Sutton, and Mitcham.

City	Problem Type	Report Time
Purley	Total Blackout	19 hours ago
Caterham	TV	1 day ago
Croydon	Internet	1 day ago
Esher	Wi-fi	2 days ago
Croydon	Internet	2 days ago
Kingston upon Thames	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 5 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Baltazarka (@MiaZagica) reported 11 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Nia Wyn Thomas (@niawynthomas) reported 13 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Will Jennings (@willjennings80) reported 15 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

• 
  Phil ******* (@SustyPhilC) reported 15 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Staffora (@staffora) reported 24 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Befitat50 (@befitat50) reported 25 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Mike Fuller (@ninepine) reported 26 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  R. Aaron (@aaronuart) reported 29 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 30 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Kwame Gyamfi (@Kwame916) reported 30 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Nada Tharanee (@ntharanee) reported 31 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 32 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Mike Fuller (@ninepine) reported 35 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Shasa Colson (@THE_COLSON) reported 42 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Philip 🦅 (@Phil_Swallow) reported 48 minutes ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 48 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Jeff Brown (@fadermonkeyking) reported 53 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Kerry Vaughan (@Boubs1985) reported 55 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Philip 🦅 (@Phil_Swallow) reported 58 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jay (@_Jay_1992) reported 4 minutes ago

  @MelJanie @virginmedia Virgin are diabolical do not bother at all, woeful customer service levels zero information given and just as good internet speeds found at better company’s

• 
  DC (@dc250705) reported 6 minutes ago

  @virginmedia 13 hours until you notify by text that something is wrong…communication quite crap isn’t it. Now told not fixed until 0200

• 
  BooNeko (@BooNekoVT) reported 6 minutes ago

  @virginmedia your customer support is ***

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 9 minutes ago

  @virginmedia. I have a problem with a bill. Sent you a DM if you could have a look at look please.

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 10 minutes ago

  @CheekyVic @virginmedia That's why I left years ago, awful customer service, awful products.

• 
  Darren (Dazza) (@scouse9000) reported 10 minutes ago

  @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!

• 
  Novagrudge (@NovaGrudge) reported 14 minutes ago

  hey @virginmedia 3 weeks now you have known about a intermittent problem in out area and have done nothing about it. i will be escalating my complaint to CISAS your quick enough to take our money but not fix problems

• 
  Frankie Smith (@frankiesmith74) reported 15 minutes ago

  @virginmedia I am so disappointed with your home move service. A failed installation yesterday. A no show on the needed cabling work today and 45 minutes of frustrating phone calls to your customer service desk today! I have been a customer for years and I feel extremely let down

• 
  Caz (@caz_fizz) reported 16 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  Robert Grieve (@robert_grieve) reported 21 minutes ago

  Trying to upgrade my TV package with @virginmedia yet can’t get through to speak to someone. Gave up after being on hold for an hour. Appalling customer experience 🤯📺