Virgin Media Outage Report in Sutton, Greater London, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sutton come from postal codes KT4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Poplar, London, City of London, Hammersmith, Ashtead, Tadworth, Redhill, Croydon, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, Caterham, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 3 hours ago |
|
Poplar
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 6 hours ago |
|
City of London
|
Total Blackout | 7 hours ago |
|
Hammersmith
|
Internet | 8 hours ago |
|
London
|
Wi-fi | 8 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
Tracey Brocking (@tracey_brocking) reported from Wandsworth, England@virginmedia #virginmediadown down in London SW17
-
louise ash (@louiseash3) reported from Spelthorne District, EnglandAnd the checking service on Virgin Media page gets you nowhere.
-
Michael Rietschy (@MRietschy) reported from Ashtead, England@virginmedia no answer still, a week without service, not good enough!
-
Craig Sullivan (@OptimiseOrDie) reported from London, England@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
-
Colin (@burgcolin) reported from Richmond, England@virginmedia can you please sort out your internet problems in tw11
-
Phelan Hill MBE (@PhelanHill) reported from Wandsworth, EnglandJust left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
-
Julia Valerie (@Julia___Valerie) reported from Kensington, England@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
-
Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
-
Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, EnglandHi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
-
Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, EnglandShocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
-
HeatherSkipsey (@Heather_Skipsey) reported from Merton, England@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
-
Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
-
🦥 (@caprettino) reported from Bromley, Englandughhh @virginmedia pls sort out your internet connection problems!!
-
louise ash (@louiseash3) reported from Spelthorne District, EnglandDown again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
-
Dean Porter (@Deanporter_84) reported from Bromley, England@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
-
Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
-
Saba (@saba_shaukat) reported from Richmond, England@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
-
Milesfiles (@MilesMalaya) reported from Hammersmith, England@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
-
Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia any idea how long broadband outage in TW11 will last. Thanks
-
Erik (@seldnfoodie) reported from Camberwell, EnglandWe won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Hardman and Hill (@HardmanHill) reportedDo @DPDCare ever answer their phone, This must be the worst customer service next to Virgin Media.
-
David J Rutherford (@daveyruthers) reported@virginmedia your customer service is shocking. We haven't been able to use your virgin go app since you installed your services here 2 weeks ago. Answer from your rep, "I don't know why it's not working"
-
Jules A (@Jule5y) reported@virginmedia just spoke to your call centre because my wifi is down yet again, I need a technician to visit. Specifically told him I can’t do Friday 02/12 and agreed to book 06/12, now I’ve got a confirmation for 02/12! 🙄Link to change the appointment doesn’t work! Please help.
-
Marko Von Richards🤡 (@markvonrichards) reported@wench141 @virginmedia Got exactly the same, but took 4 hours to actually get a stable enough connection to connect to the service status! A little advanced warning would help, both my wife and I work from home.
-
Peter White (@1Petewhite) reported@virginmedia Talking to customer services in the Philippines I could hear another operative next to her givining out that persons adress and phone number.
-
Missy Tink (@TinkMissy) reported@virginmedia Since I had my new handset in July I have no internet unless I’m connected to wifi. All they keep blaming is the mast being down, I have reported that this happens out my area too and that members of my house on o2 don’t experience the same problem.
-
I'm Back (@PREEMGAMING) reportedIs anybody else's @virginmedia Internet speeds slow because mine is terrible and I'm on the fastest speed plan?
-
Mark Sharman (@markussharman) reported1 week review as a new @virginmedia customer: - Lied to about what speed I can have via Whatsapp - Tried to update to a better deal (saving VM time in me not cancelling and rejoining) but told not possible - Finally updated on third attempt, but contract price is now wrong 😑
-
Bob Parker (@Bobparker9) reported@virginmedia OK had an email at 1545 asking me security questions ( the answers to all of them were in the email) nothing since. Cut to the chase are you going to give me my money back or not? Maybe you have realised how awful you have been and going to give me the whole contract for free.
-
cece (@CatherineMasc) reported@virginmedia I am getting 4Mb on a 100 Mb package, there is no option for me to order a wifi hub in the app, I keep getting referred to call customer service who also haven't been able to help. How do I get a wifi hub??!