Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Mitcham, Wandsworth, Walton-on-Thames, Carshalton, Sutton, Surbiton, Epsom, West Molesey, Kingston upon Thames, Reigate, Redhill, Dorking, Richmond, and Ashtead.

City	Problem Type	Report Time
Croydon	Internet	16 hours ago
Mitcham	Total Blackout	1 day ago
Wandsworth	Internet	1 day ago
Walton-on-Thames	Internet	1 day ago
Croydon	E-mail	1 day ago
Carshalton	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Baz, Wacky worm! (@mobiusb2) reported 3 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 4 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  John lumb (@Johnlumb67) reported 12 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  DJ MRT (@DJMRT) reported 16 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Philip 🦅 (@Phil_Swallow) reported 18 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Mike Fuller (@ninepine) reported 19 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 25 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Jane Common (@JaneCommon) reported 25 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 27 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 27 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 28 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Tim Hole (@TimHole) reported 34 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Mike Fuller (@ninepine) reported 39 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  R. Aaron (@aaronuart) reported 40 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 42 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 51 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Jessica Carmody (@JessicaCarmodyV) reported 54 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Trevor (@TRSafcw) reported 57 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Befitat50 (@befitat50) reported 59 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  R. Aaron (@aaronuart) reported 59 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jan T. (@demented_tj) reported 5 minutes ago

  @virginmedia @icanlevitateoff your page said ' there's an issue, you can can schedule an appointment in 24 hrs' next morning, issue gone, no problem right?? Happens far too often, but thankfully they're installing fiber on my street.

• 
  Sophia (@tayyab57488257) reported 8 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Darren Hayes (@darrenhayes1973) reported 10 minutes ago

  @virginmedia I did ask to complain when I rung up to cancel and was put on hold for ages so hung up!!

• 
  Danny Whisky (@whisky_duck) reported 12 minutes ago

  @virginmedia I’m currently without broadband in the KT8 area. Status page is showing an issue but with a fix date of 22nd. This can’t be true. I’m a remote worker and unable to do my job without connectivity.

• 
  Gloucester Glass (@gloucesterglass) reported 13 minutes ago

  @virginmedia Yes, it said issues with broadband and tv, but it’s been 3 consecutive days now. Plus like I said I can’t get mobile signal and I don’t live in the middle of nowhere so dependent on wifi calls unfortunately.

• 
  Urban Groove (@Urban__Groove) reported 14 minutes ago

  @virginmedia I f***** HATE virgin media, i cant wait till my contract ends with you, Causing me stress by giving other 02 permission to set up a direct debit when i never instructed you too! BASTARDS! 😡

• 
  dawnieC (@CorkinDawn) reported 15 minutes ago

  @virginmedia yet again cant access email. Forbidden 403 error, is anyone else having this problem? I am waiting for an important email. I really should switch to gmail as virgin are too frequently unreliable

• 
  Total Football (@cjgamin99987610) reported 23 minutes ago

  If you are thinking about going with @virginmedia for internet just please don't do it. Help yourself by avoiding them

• 
  Bec (@LeB00) reported 25 minutes ago

  @virginmedia An engineer was booked to attend today and yet again they have not turned up. This is the 6th appointment where no engineer has turned up. A complaint was raised on the 7th Jun and still hasn’t beeen acknowledged within the 48hrs inline with your own policy.

• 
  Duncan P⭐️⭐️ (@duncanpemberton) reported 25 minutes ago

  @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan