Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Ashtead, Southwark, Croydon, Newham, Hammersmith, City of London, Merton, Kensington, Godstone, City of Westminster, Tower Hamlets, Sutton and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Lee Winter
(@tulsehillboy) reported
from
Lambeth, England
@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!
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James Enck
(@jimiinc) reported
from
Camberwell, England
@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@simonlevans @virginmedia You need to get rid. They are beyond awful for both
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!
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Jon Mark Deane
(@JonMarkDeane) reported
from
Lambeth, England
@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).
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Woodsy
(@chriswoods84) reported
from
Ealing, England
@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.
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Margareta Dovgal
(@Margare7a) reported
from
Hammersmith, England
Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
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Steven Cooke
(@StevenCooke94) reported
from
Poplar, England
@virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Tricky
(@trickyvondickie) reported
from
Kensington, England
@virginmedia trying your text service now
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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PauleneCarr
(@PauleneCarr) reported
from
Croydon, England
@virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service
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Zam ザム
(@SuperZAMtendo) reported
from
Wandsworth, England
@digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife
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♻Michael J Keane ♻
(@KeaneMJ) reported
from
Lambeth, England
@virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.
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Lazy Valentina
(@LazyValentina) reported
from
Croydon, England
@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢
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Mat Carey
(@UKmatC) reported
from
City of London, England
Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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courts 🦕
(@courtssiobhan) reported
why is it impossible to talk to anyone at virgin media - the wifi at our house has been crap for weeks at the most random times
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Steven Porter
(@MrStevenPorter) reported
@virginmedia No Broadband, missed engineer appts, no call backs (as promised), loss of earnings. Perhaps you can help?
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Fishpig
(@Fishpig19) reported
So @virginmedia, numerous long calls on hold/being cut off, online ‘Being transferred’ and never answered complained online C-120121524. No reply, again! My router is now dead and I cannot connect to my hive heating, or work! Thanks🖕🏻customer service 💩
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Josephine Rose
(@josephine2408) reported
Virgin media is SO bad. Why can I never play Clash Royale?!?!?? Fix up x
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Kayle Carrielies
(@KMCarrielies) reported
idiots have been shouting they have trying to provide support through virginmedia care : lying I asked the pathetic idiots to do that: I HAVE ACTUALLY BEEN TELLING THE PATHETIC, RIDICULOUS IDIOTS I DO NOT WANT THEIR RIDICULOUS HELP OR SUPPORT : THEY ARE LYING STALKERS (2)
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Eb
(@Ebb1) reported
@NeilStu8 @virginmedia @BBCWatchdog VM contacted me to say: VM have advised that only way to cancel, buried in small print,as per T&C small print you have to write giving 30 days notice to: 2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;
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darren
(@Daz49Daz) reported
@virginmedia Want to give me the new superhub 4 plz? Sick of the superhub 3 not doing wot it should do for online gaming terrible chipset in superhub 3 very bad for online gaming so just give me new hub 4 so I cn see if thts better thanks n b4 u say am I on 1g no but I av seen other people
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Shaun Jackson💙
(@Jackoswhorld) reported
@virginmedia @LJKitchen Virgin media you need to actually look into this as a real problem and not just fob your customers off with sending a link to your basic spam filter web page-that is a comical reply because anyone who understands their job would know that reply is not the solution
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Adam
(@AdGiers) reported
@virginmedia We had to buy a separate router to get a good coverage throughout the house even after calling your customer services to see if we could get an upgrade (our virgin router doesn’t even have a 5ghz signal).
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Jay
(@__jxm11) reported
@virginmedia Not to be funny, but it is a template response as I see the same response to everyone having issues. The problem is that nothing actually gets sorted out. If your customer advisors couldn’t solve a problem over the phone, what makes you think a poxy forum will?