Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/10/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of Westminster, City of London, Poplar, Kingston upon Thames, Streatham, Hounslow, Newham, Croydon, Southall, Paddington, Wandsworth, Greater London and Tower Hamlets.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • JamieMoncrieff Jamie Moncrieff (@JamieMoncrieff) reported from Lambeth, England

    @virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh

  • richardavsmith Richard Smith (@richardavsmith) reported from Lambeth, England

    @virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.

  • CorpFred Fred D (@CorpFred) reported from Kensington, England

    @birh_trx @virginmedia Yes it is down

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.

  • richardavsmith Richard Smith (@richardavsmith) reported from Lambeth, England

    @chinnyhill10 Virgin Media is down.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.

  • simonmoriarty Simon Moriarty (@simonmoriarty) reported from Lambeth, England

    @virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TrishaLewisTalk Trisha Lewis (@TrishaLewisTalk) reported from Bournemouth, England

    @virginmedia - the state of my intermittent broadband has been shocking all week and again this morning it is down. Seriously affecting my work and expect compensation. What's going on?

  • RobinOfSherwoo2 KES (@RobinOfSherwoo2) reported

    @thedogman_918 @virginmedia **** em, go somewhere else

  • DraPixel Pixel (@DraPixel) reported

    @dickonprior @virginmedia @PIL0TPEDR0 From what my research and everyone else is tweeting. Everyone is and has been loosing their WiFi access over the last week. And now virgin media have just closed their site off, either they're having insane problems. Or they're giving up

  • U2justmeKT Mrs T, aka KT #ATYCLB (@U2justmeKT) reported

    @thedogman_918 @virginmedia We have never had a problem with virgin, they always tend to find another deal when one ends. Give them a ring and enquire first, sometimes it is better the devil you know. Xktx

  • razzlededazzle Rise of Redemption (@razzlededazzle) reported

    @virginmedia low IQ decision to do maintenance on a Friday evening, tells you everything you need to know about how they treat their customers.

  • R4V1_85 Ravi (@R4V1_85) reported

    @virginmedia my broadband is down! Help?

  • andystew555 Andystew (@andystew555) reported

    @virginmedia new equipment installed yesterday. No sky sports, but a error code saying it's being loaded up. 28 hours later and still not on. Spoke on the phone to someone at 10am today, it'll defo be on by 8pm. Still not working. Such a frustrating company.

  • ChristinaB216 ChristinaB 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@ChristinaB216) reported

    @thedogman_918 @virginmedia Make sure you keep on top of that cancellation. I tried to cancel and had to resort to letters and many, many phone calls over several months to get them to action it, despite them saying every time that it was done. It was an absolute nightmare and incredibly stressful.

  • 05ap81 Mr P (@05ap81) reported

    @virginmedia There is no point having the conversation and me wasting even more of my time if you can't help. If you can't access my notes then your are just as unhelpful as the rest of the company. You are clearly not reading our previous messages as you will know I am not with you anymore

  • UmairUchiha Umair (@UmairUchiha) reported

    Alr guys need some good internet suggestions since @virginmedia sucks