Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Barnes, Poplar, Hammersmith, Croydon, Epsom, City of London, Ealing, Hounslow, Newham, Paddington, Southwark, City of Westminster, Caterham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Barnes |
Wi-fi | |
| Poplar |
Internet | |
| London |
Total Blackout | |
| London |
||
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
-
glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
-
Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
-
Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now
-
Jeremy Gibson
(@jezgibson) reported
from
Croydon, England
@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
-
Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
-
Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm
-
Cllr Ian Manning #FBPE 🔶 🔶 🔶
(@IanGManning) reported
from
Poplar, England
@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
-
Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia
-
Charlie Baden
(@CharlieBaden1) reported
from
Wandsworth, England
@virginmedia Your WiFi service has been down for 5 hours any update
-
Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....
-
David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
-
Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
-
ICEMAN 288 Marky T
(@288ICEMAN) reported
from
Hounslow, England
Virgin media - useless Customer service thanks for **** all !!!!
-
glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
-
Antoni Luke Kijewski
(@BonjourAnt) reported
from
Croydon, England
@virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status
-
Akshay Vara
(@ThatGuyAkshay) reported
from
Brentford, England
Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland
-
Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
-
Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!
-
Karl F
(@kazfla) reported
from
Southall, England
@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.
-
Bryan Scott
(@lifeofbry) reported
from
Lambeth, England
@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
TheTraderJoseyWhales
(@josey_trader) reported
@virginmedia Who cares about tickets when there's a Total blackout since Monday 6th November??
-
Ben
(@bwood567) reported
@virginmedia afternoon over the last month we have been getting intermittent bad service on our broadband can something be done about this please
-
Jenny Bottley
(@jenwren1408) reported
@virginmedia Impossible to work from home today, internet not working at all. What's going on? Stressed as my workload is building up!
-
carla lariot
(@CarlaLariot) reported
@virginmedia Yes, since the 17th of October. Its pathetic. @virginmedia is a non reliable company. That leaves without service and broadband its clients for almost a month. Unable to fix it yet made me paid the totality of the bill. Multiple complaints done.
-
Roibeard
(@roibeard67) reported
@virginmedia I’ve tried to go on community forum but I need my emails to verify it which I haven’t got, surely I can contact someone in the UK as the foreign exchange is hopeless, they keep tell me someone will contact and it’s never happened yet, being let down all the time by VM
-
Acupofteaandabiscuit
(@Acupofteaandab1) reported
@virginmedia No issues.
-
Gordon Darroch
(@emigrewidower) reported
@Carer49 @virginmedia This isn't the first horror story I've heard about @virginmedia. Honestly, guys, is it that hard to provide a decent bereavement support service? Keep plugging, Lynn.
-
Mollie
(@MollieDarlingt6) reported
@virginmedia And I keep being hung up on by customer service? I’m so stressed and you’re taking money I don’t even have. I need it to live!
-
Nick J-Davies
(@Nick_JDavies) reported
@OfficialTracieB @virginmedia Awful! Such greed! Have a look at Talk Talk love, we have broadband, landline and TV with them for around £26 per month x
-
Mollie
(@MollieDarlingt6) reported
@virginmedia I’m simply asking for someone to ring me to help me sort this. I’ve come to Twitter as it’s my only option due to your shocking customer service and the amount of people I’ve had hang up on me. You’ve taken my money and I want to speak to someone on the phone