Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Southwark, City of London, City of Westminster, Croydon, Paddington, Hounslow, Leatherhead, Greater London, Poplar, Wandsworth, Hayes, Newham and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Fulham |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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James Enck
(@jimiinc) reported
from
Camberwell, England
@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.
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Lee Winter
(@tulsehillboy) reported
from
Lambeth, England
@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!
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Lazy Valentina
(@LazyValentina) reported
from
Croydon, England
@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
And although operative insists there is no local issue, 5 people in my street have no @virginmedia
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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Tricky
(@trickyvondickie) reported
from
Kensington, England
@virginmedia trying your text service now
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Jon Mark Deane
(@JonMarkDeane) reported
from
Lambeth, England
@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).
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♻Michael J Keane ♻
(@KeaneMJ) reported
from
Lambeth, England
@virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.
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PauleneCarr
(@PauleneCarr) reported
from
Croydon, England
@virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave
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Steven Cooke
(@StevenCooke94) reported
from
Poplar, England
@virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!
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Mat Carey
(@UKmatC) reported
from
City of London, England
Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia
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Margareta Dovgal
(@Margare7a) reported
from
Hammersmith, England
Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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katharine collins
(@kathari75114144) reported
@virginmedia @amyb94 It is not people's equipment as there are multiple reports and your service status says know fault. Engineering fix hopefully by 15:35
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.
(@Alexmz47) reported
@virginmedia On wireless but it keeps going from being totally fine to then just turning off but have been reports of being down in my area but it always seems to be down every day
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Mark Littlewood
(@MarkRover) reported
@virginmedia Only at home, and normally it's a good signal at home always 4g, but been switching between 4g and E recently. That page you have linked does not tell you anything look for yourself.
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Victoria Silvey
(@vickiesilvey) reported
@virginmedia Yes still not working. I have had about 5 people out during the last year and service is no better. Considering funding a replacement service, not once been offered recompense for all off the issues
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elliot/faun 🍃🌺🦌
(@BeckBeck210) reported
@virginmedia I'm only able to look up issues in my area cause it's the landlord that has the account for the wifi, it's only reporting issues with the TV 😬😬 I'm in Reading (RG2 0EG)
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Peter Freeth
(@genius_learning) reported
@virginmedia Well we all knew what would happen next. Eng swapped cables (which tend to either work or not) problem is still ongoing. Next eng slot Monday. I got a new router sent out, which won't help either, but we have to eliminate it. You may have guessed that I have a telco background.
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Si Kutner
(@sikutner) reported
To say I’m disappointed with the service from @virginmedia is an understatement. Communication has been shocking. Supposed to have been up and running on 18 February. You still can’t tell me when an engineer will come. I could have @bt_uk or @SkyHelpTeam up and running in days!!
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GXLDEN44
(@GXLDEN44) reported
@virginmedia I can't login in as my landlord is the one who has the account. I've done speed tests etc and seems fine until dropping.
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GXLDEN44
(@GXLDEN44) reported
@virginmedia Yes it's a wired pc. And it's the internet in general the whole thing drops and then reconnects 30 seconds later. It started 3 weeks ago when internet dropped for a day. Hasn't been any good since! Yes I've checked days no issue
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Lucia Stewart
(@pushica_c) reported
from
Wicklow, Leinster
@virginmedia not sure if you got my original tweet but is there an internet issue in Bray Co Wicklow at the moment or is it just us? Working from home today...