Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Redhill, Richmond, Mitcham, Ashtead, Epsom, Kingston upon Thames, Walton-on-Thames, Wandsworth, Leatherhead, Headley, Beckenham, Tadworth, Caterham, and Merton.

City	Problem Type	Report Time
Croydon	Internet	17 hours ago
Croydon	Wi-fi	2 days ago
Redhill	TV	2 days ago
Croydon	Wi-fi	2 days ago
Croydon	TV	3 days ago
Richmond	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 3 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 6 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Philip 🦅 (@Phil_Swallow) reported 11 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

• 
  Mike Fuller (@ninepine) reported 11 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Shasa Colson (@THE_COLSON) reported 13 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 19 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Philip 🦅 (@Phil_Swallow) reported 23 minutes ago from Croydon, England

  Time to ditch @vmbusiness I think, unreliable service & weak support

• 
  Mike Fuller (@ninepine) reported 25 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Stephen Champion (@Champs707007) reported 26 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Ranjan Mallya (@RanjanMallya) reported 35 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Chris Shepherd (@shepherd_1972) reported 41 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Mike Fuller (@ninepine) reported 43 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Craig Freeman (@craigdfreeman) reported 47 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Jane Common (@JaneCommon) reported 50 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Nia Wyn Thomas (@niawynthomas) reported 55 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Marta (@itsmartamoya) reported 56 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  LiLy Lovely (@xiaqua_shiyeon) reported 56 minutes ago from Lambeth, England

  @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

• 
  Befitat50 (@befitat50) reported 58 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@RHawkins05) reported 8 minutes ago

  @virginmedia it's now getting beyond a joke, 3 days now without TV, and when you call all you get is "our engineers are working on the issue". Not good enough service

• 
  Richard (@RHawkins05) reported 10 minutes ago

  @virginmedia how do I claim compensation for no TV service now for 2 Days??????

• 
  John Thomson (@JohnTho10402150) reported 12 minutes ago

  @EdnaKrabapple1 @virginmedia I'm just keen to know when I, and others, will get BBC 3 and 4 back because they have been lost since yesterday's outage.

• 
  M E B 👓 💙 (@mrsmosieposie) reported 12 minutes ago

  @virginmedia very frustrating trying to claim my Refer a friend reward Several attempts but keeps saying password not valid and account number not valid when I have entered them both correctly. Expires tomorrow! Help please.

• 
  Mark Richardson (@BinghamBloke) reported 15 minutes ago

  @virginmedia Any chance of getting ITV1 back anytime soon? 2 boxes still not working properly 24 hours later

• 
  Edna Krabapple 💙 (@EdnaKrabapple1) reported 23 minutes ago

  @JohnTho10402150 @virginmedia Agreed. We settled down to watch Top of the Tops only to find we now don't have BBC4 or BBC3.

• 
  Neil Hedge (@parkgateblade) reported 28 minutes ago

  @virginmedia Hi my virgin tv hasn’t worked for 8 hours I’ve rung the number and it says it’s a fault at your end and you’ve got engineers on it. Can I suggest getting new engineers it’s still not working #refundplease

• 
  Shorty (@ClassicSoulDJ) reported 28 minutes ago

  Here I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through

• 
  Mr Nash (@Nasher6328) reported 31 minutes ago

  @virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;

• 
  Bob (@Trebor0501) reported 31 minutes ago

  @virginmedia when are you going to fix the “watch from start” function?