Virgin Media Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Newham, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Paddington, Walton-on-Thames, City of London, Hayes, Tower Hamlets, and Poplar.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Hammersmith	Wi-fi	2 hours ago
London	Wi-fi	4 hours ago
London	Internet	5 hours ago
Newham	Wi-fi	7 hours ago
Hammersmith	Wi-fi	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Edward Baran (@edward_baran) reported 1 minute ago from Kensington, England

  @LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate

• 
  Edward Baran (@edward_baran) reported 2 minutes ago from Kensington, England

  @OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom

• 
  Edward Baran (@edward_baran) reported 2 minutes ago from Kensington, England

  @robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom

• 
  Edward Baran (@edward_baran) reported 6 minutes ago from Kensington, England

  @LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults

• 
  Edward Baran (@edward_baran) reported 8 minutes ago from Kensington, England

  @WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days

• 
  davep (@g_davep) reported 9 minutes ago from Croydon, England

  @charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem

• 
  Edward Baran (@edward_baran) reported 14 minutes ago from Kensington, England

  @charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom

• 
  Edward Baran (@edward_baran) reported 16 minutes ago from Kensington, England

  @virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager

• 
  Shaz (@Housewife6) reported 17 minutes ago from Hammersmith, England

  @virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!

• 
  Spice Adams 🇬🇭🇳🇬 (@AlmightyUncle_) reported 21 minutes ago from Lambeth, England

  @virginmedia hi I have an issue and no one is answering my call

• 
  Edward Baran (@edward_baran) reported 25 minutes ago from Kensington, England

  If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom

• 
  Edward Baran (@edward_baran) reported 27 minutes ago from Kensington, England

  @Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am

• 
  Edward Baran (@edward_baran) reported 28 minutes ago from Kensington, England

  @RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom

• 
  Edward Baran (@edward_baran) reported 30 minutes ago from Kensington, England

  @charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less

• 
  Martha D'Arthur (@MarthaDArthur) reported 39 minutes ago from Hounslow, England

  @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

• 
  Edward Baran (@edward_baran) reported 41 minutes ago from Kensington, England

  @ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom

• 
  Edward Baran (@edward_baran) reported 42 minutes ago from Kensington, England

  @superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys

• 
  Scare-a Sparrow 🎃 (@20S0mething) reported 48 minutes ago from Eltham, England

  @virginmedia 0800 052 1251. Multiple calls a day since I left - and you already blocked my service switch once before and tried to Bill me next month even though my service has already ended today. I'm not happy.

• 
  Edward Baran (@edward_baran) reported 50 minutes ago from Kensington, England

  @HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom

• 
  davep (@g_davep) reported 60 minutes ago from Croydon, England

  Is anybody experiencing poor service from virgin media

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  robin Ⓥ (@robinthewolfe) reported 6 minutes ago

  trying to buy stuff from an Adult website but my network provider has blocked it, guess they call it virgin media for a reason

• 
  Johnny Pickersgill (@johnnypleeds) reported 7 minutes ago

  If people get the chance to "upgrade" their @virginmedia router to the Hub 5, DONT BOTHER. had nothing but issues since and have a feeling its not compatible with some range extenders. Call to them at some point to get something sorted

• 
  ROLO ® (@RoloGrg) reported 13 minutes ago

  @bt_uk haven’t had internet at home since storm Eunice and still expected to fixed in 3-4 days. What is this poor service? My Neighbour virgin media and other service providers are working fine without issues and i didn’t BT to be this bad. Fix up please.

• 
  Matthew (@notfunnymatthew) reported 13 minutes ago

  @virginmedia "It looks like there aren't any issues affecting service in your area at the moment"

• 
  Will (@covsouth) reported 14 minutes ago

  @virginmedia after 10 yrs we part ways as apparently a new customer is more valuable than a loyal one 🤔 I'm sure there is some business sense in there somewhere but we move on.

• 
  D (@DMZUH) reported 18 minutes ago

  Virgin Media goes down on me more than the misses

• 
  Vic Goddard (@vicgoddard) reported 23 minutes ago

  My mum’s landline has gone down in the winds of Friday and now her emergency call button isn’t working because of that. Having spent an hour trying to get hold of her on mobile I need to know when you intend to fix it @virginmedia. My DMs are open

• 
  Patrick Robert nial Kennedy (@EIREGAMER) reported 24 minutes ago

  @virginmedia hello, my virgin broadband in cork just died ? Any idea are places down ?

• 
  C L A I R E (@InTheClaire82) reported 25 minutes ago

  @virginmedia Hi there, I have a V6 box. There’s no pattern as to when it crashes - it has happened at various times throughout the past week. The picture freezes, then ‘no signal’ appears and when it finally comes back, we have to wait a good 10 minutes for it to restart 😕

• 
  Kay 🔴👹‼️ (@kay_sldm) reported 26 minutes ago

  @virginmedia are not a serious company. It’s been almost a week now in which my internet has been messing about and they still haven’t rectified the issue. My router has rebooted over 400 times since last Thursday now and they’re telling me service is down in my area.