Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Croydon, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hayes, Hounslow, Ealing, Tower Hamlets, Paddington, Bromley and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Albert Marcos
(@al_sabariego) reported
@virginmedia what’s going on? No internet connection since 9am. Please don’t tell me everything works because it doesn’t. The service you guys provide is rubbish in the last few months. There is not a single week your service is down. Any update. When is it going to get fixed?
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Steven Watkins
(@MTBSte73) reported
@virginmedia Yes, I got an Asda SIM and the phone says 'network locked' when I put the new SIM in...
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name goes here
(@Stufffffz) reported
@HNicholas @virginmedia Expecting @virginmedia to help? Don't be stupid now they already have your money they don't give a f about you now
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tony
(@brooklands911) reported
@virginmedia Waste off time you guys on here ,if I ring that will have the same games I had yesterday, and please goto trustpilot 1,000"s on there saying the same , 20 years a customer treated like a crap
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Ben Andac
(@TheSakeDiary) reported
@virginmedia Second: I was told that for 4 days continuous outage I am only calculated to receive compensation of £8. So I can be grateful to pay £54 instead of the usual £62 for my trouble.
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Phil Skelton
(@PhilSkelly67) reported
@virginmedia Of course I have, and usually your website crashes at this point. Your complaints procedure is even worse than your service. The outages are frequent, but conveniently don't qualify for compensation. All in all, a shockingly poor service. Roll on February.
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Ben Andac
(@TheSakeDiary) reported
@virginmedia Thanks for reaching out but have already spoken to agents & appalled at the response. First, the service status page says there are no issues, but upon speaking to agent they confirmed this was untrue & their is an area outage (since 18th) that won't be fixed until 21st earliest
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kirsty🌻
(@KirstyMackayy) reported
@virginmedia It’s not a broadband issue it was the horrific unsafe installation I have received and the 4 hours I have spent on customer service lines with no result :)
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Phil Skelton
(@PhilSkelly67) reported
@virginmedia No thanks, fed up with the overall service status, today the Broadband is dropping in and out, tomorrow it will be something else. Spoke to one of your engineers last year who said the hardware in our area was in a shocking state and needed replacing, I bet it hasn't been done.
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emma • she/her • inactive
(@emsfly) reported
@quackiems sym virgin media go die in a ditch u and ur **** wifi smh