Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes SM1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Southwark, Southall, Mitcham, Redhill, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, Feltham, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
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Sara Nelson (RN, QN)
(@SaraNelsonRGN) reported
from
Bromley, England
Very irritating @virginmedia after having spent 2hrs 15 mins on the phone using husband's mobile and sent to 3 different departments you cut me off! Phone still not working and my package not changed!
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia Broadband down again? SW12 #virginmedia
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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h
(@harryf57) reported
@vmbusiness I would like to cancel my business broadband account and move to residential and also use the residential tv service but I’m told this can’t happen until my contract expires - looks like I’ll be keeping my sky account now and moving broadband to them as soon as I can
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Daniel Kane
(@kandani1) reported
@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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Daniel Kane
(@kandani1) reported
@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.