Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Epsom, Walton-on-Thames, Kingston upon Thames, Mitcham, Reigate, Redhill, Wandsworth, Dorking, Richmond, Ashtead, Leatherhead, Headley, and Beckenham.

City	Problem Type	Report Time
Croydon	Internet	3 hours ago
Croydon	Internet	5 hours ago
Epsom	Internet	7 hours ago
Croydon	Internet	11 hours ago
Croydon	Wi-fi	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Baz, Wacky worm! (@mobiusb2) reported 5 minutes ago from Lambeth, England

  Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 6 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  simone clark (@iglu_sim) reported 7 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Jane Common (@JaneCommon) reported 12 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Justin Moore (@jm1967uk) reported 13 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Jeff Brown (@fadermonkeyking) reported 17 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Nick Tippett (@nicktippett) reported 20 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Kerry Vaughan (@Boubs1985) reported 23 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 27 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Rana Rahman (@ranaraptor) reported 32 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Nia Wyn Thomas (@niawynthomas) reported 35 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Befitat50 (@befitat50) reported 44 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Kay Bak (@kaybaka) reported 45 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Stephen Champion (@Champs707007) reported 48 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 50 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Philip 🦅 (@Phil_Swallow) reported 52 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Marta (@itsmartamoya) reported 53 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Mike Fuller (@ninepine) reported 54 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  R. Aaron (@aaronuart) reported 55 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Mike Fuller (@ninepine) reported 58 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adele Grange (@GrangeAdele) reported 9 minutes ago

  @virginmedia @CLangley16 @virginmedia I’m the same, this has been on and off now for weeks! I pay a fortune each month and never get a week where there is no issue. I was supposed to get a discount before and it was never processed off of my monthly bill

• 
  ClassicKatyy ✌️ (@ClassicKatyy) reported 12 minutes ago

  @virginmedia @PaulMcDade7 All your self service checker tells me is it can't connect to the kit in my house, because there's no internet. What's the ETA on a fix?

• 
  Macca (@MaccaRuss) reported 14 minutes ago

  @DAZNBoxing @virginmedia Black screen for a paid event is piss poor. It’s the same every single time

• 
  Matt McCorry (@MattMcCorry2671) reported 16 minutes ago

  @virginmedia shocking service from customer services following all your advice as on email yet I’m still having to call to resolve issue..no faith whatsoever! How do I speak to someone in UK??!

• 
  Kyle High (@kylehigh11) reported 17 minutes ago

  @virginmedia Dazn PPV been down for a while now, any update on when it will be back up people have paid to watch this?

• 
  Tanisha Smith (@Tanisha_Molly) reported 18 minutes ago

  @virginmedia is there issues with the internet tonight? Ours has been connecting and disconnecting for the last few hours! 💀

• 
  Dr Amir Hamid (@DrAmirHamid) reported 22 minutes ago

  @virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor

• 
  Nath___O (@NOliver11) reported 26 minutes ago

  @virginmedia terrible service as usual! I expect a full refund of the boxing no stream for the past 15 minutes and counting!

• 
  Kate (@oftenFrazzled) reported 28 minutes ago

  @O2 signed up 2yr sim only Fri 12/06. received msg "my new number active" but I put in a pac code to keep my old number AND the new SIM hasn't arrived yet. Also I keep getting booted out the login page now of my virgin media account. Not impressed at all. Considering cancelling

• 
  Andy T (@andrewtalbot72) reported 29 minutes ago

  @virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…