Virgin Media Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sutton come from postal codes SM1 and KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Newham, Bromley, Redhill, Southwark, Hammersmith, City of Westminster, Southall, Paddington, Croydon, City of London, Ashtead, Merton, Kensington and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Newham |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bromley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Kyle S
(@KyleSew2112) reported
from
Bromley, England
Virgin media is ****, not cable #thismorning
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Lafferty
(@PaulLaf54926321) reported
@virginmedia As I've replied in this thread speed is not the only issue drop outs and poor tech support, plus I'll explained bill transfer too... Issues are becoming a long list... Going to have to refer to trading standards soon
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Adam42Almighty™
(@Stupid_Notch) reported
I dream of a day where Virgin Media is able to give me an internet connection that doesnt cut out randomly for a few seconds all the time.
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Gerard Bird
(@gedbird) reported
@virginmedia That number didn’t work, couldn’t get anything after option 1!! Spoke with someone who not able to help with installation (wrong password and security question?, which worked online). Given 0800 0521734 for installation team, used option 0 and been listening to music for 12+ mins
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Soupy twist
(@RealSoupyTwist) reported
@virginmedia The app lies. Much like your customer service people. I've used three separate speed checkers and they all topping out around 47mbps. The app is claiming 111mbs, magically above the speed I'm paying for.
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Ian
(@Ian__72) reported
@virginmedia It's now connected, says poor in areas and pods will help. Doesn't tell you how to order them on the app
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Rob
(@rbartn_) reported
@virginmedia Yes and your engineers clearly don't have a clue what the problem or resolution is, so they should provide a long estimate and alternative services so people aren't paying for something they can't use.
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Andy Osira 🇺🇦
(@AndyOsira) reported
@virginmedia on which of those options will I NOT get a stupid AI /call centre interface /idiot Bot ?
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Rob
(@rbartn_) reported
@virginmedia And no matter how many times I complain on here or on the phone absolutely nothing gets done and I don't have a working internet solution. Honestly I don't even know why I revived this, VM aren't going to sort my issues or sort out an alternative anyway.
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Rob
(@rbartn_) reported
@virginmedia I know. It doesn't apply until you fix it. It also isn't a complete loss, it's an intermittent fault providing next to useless levels of speed. Which means your auto system is likely to not even apply. Despite the fact I pay a hideous amount for an unusable product
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Steven
(@Gedgester) reported
@virginmedia Every month since then to advise of this. Been promised on many occasions it had been sorted only to have the same issue each month. Phone calls take hours each time and it is frustrating. Been promised again so hopefully this is the end or it will be a cancellation call next.