Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 02/17/2026 20:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Southall, Hounslow, Paddington, Poplar, City of Westminster, Leatherhead, Newham, Hayes, City of London, Richmond, Kingston upon Thames and Streatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthwark Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • itsmrweston 🆆🅴🆂🆃🆈 (@itsmrweston) reported from Eltham, England

    @mainy10 @SkyUK @virginmedia Mine hasn’t been down for 2 days 😁

  • BenPOwen Ben Owen (@BenPOwen) reported from Wandsworth, England

    @virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • paulsullivan_ Paul (@paulsullivan_) reported from Eltham, England

    @virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝

  • LimehouseDan Dan Hall 🏳️‍🌈 (@LimehouseDan) reported from Lambeth, England

    @virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.

  • itsjonnybaldwin Jonny Baldwin. (@itsjonnybaldwin) reported from London, England

    @virginmedia sort your shit out, this is beyond poor

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳

  • wadoinlondon Chris Wade (@wadoinlondon) reported from Richmond, England

    Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer

  • tracey_brocking Tracey Brocking (@tracey_brocking) reported from Wandsworth, England

    @virginmedia #virginmediadown down in London SW17

  • antonyjardine Antony Jardine (@antonyjardine) reported from Lambeth, England

    @virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!

  • seldnfoodie Erik (@seldnfoodie) reported from Camberwell, England

    We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand

  • Simon_Corley RangersBoy_8 (@Simon_Corley) reported from Ealing, England

    @virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut

  • Deanporter_84 Dean Porter (@Deanporter_84) reported from Bromley, England

    @virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • 74bunick Nick Bunclark (@74bunick) reported from Bromley, England

    @virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem

  • nooriiiy Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • DewaldHanekom Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

  • caprettino 🦥 (@caprettino) reported from Bromley, England

    ughhh @virginmedia pls sort out your internet connection problems!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ALeod92 AngusMacLeod92 (@ALeod92) reported

    @virginmedia I called your useless customer service and told them of my cancellation. I was told I need to be "transferred to the right department", when I chose the right options when calling you. This is a scam and I recorded the call. I have given you my notice. 1/2

  • MichaelaMoher Michaela Moher (@MichaelaMoher) reported

    @davefox @virginmedia Mine is fine now. Had no problems before so was surprised that it was down for about an hour this morning like you around 10am. I saw on a Carshalton community Facebook group that people in SM5 were also having problems so we are not alone. I hope your connectivity improves asap.

  • JFWhittingham James Whittingham (@JFWhittingham) reported

    @virginmedia @virginmedia are a joke. “Ring this number to cancel” ... “sorry, we’re busy and can’t take your call. Goodbye”. I’m on day 33 of ringing them daily and month 5 of having internet that doesn’t work. Looking forward to their stock “Sorry. Have you spoken to us yet?” response

  • DanPawley Dan Pawley (@DanPawley) reported

    @virginmedia is it legal that you won't allow customers to cancel channels??

  • Gag_N_Bone_Man Graeme Rayner 💙 (@Gag_N_Bone_Man) reported

    .@sky not impressed - as a new customer awaiting an install you texted me and asked me to call you. Spent over half an hour on hold, no information online on my new account and none of your social media teams are equipped to help. Should I cancel and stay with .@virginmedia?

  • mooneylfc12 (@mooneylfc12) reported

    Apparently even getting a response off the twitter team is as efficient as using the phone or website. Worst customer service I have ever experienced @virginmedia

  • Khasakstan Carole Anne Hamill (@Khasakstan) reported

    @virginmedia what terrible customer service.. I moved home instead of moving me you gave me a new contract charging me 37 pounds more a month. Tv not working phone the same cant talk to anyone. Been on chat waiting for two hours already today

  • Willharvey75 william harvey (@Willharvey75) reported

    @virginmedia So you can’t DM the phone keeps cutting off after being on hold for hour, so how do I actually get hold of someone to cancel ?

  • CSmit77 Christian Smit (@CSmit77) reported

    @virginmedia @richardbranson and once again the internet is down in Oxford. Come on. You keep telling everyone about customer service awards, what about just service awards. happy to take monthly payments but went internet is down, then it is sorry.

  • bethanfrancis1 Bethan Francis (@bethanfrancis1) reported

    @virginmedia I’ve spent hours struggling to get through on the phone for the past 2 days and have just been cut off. Don’t have time to try again with a newborn baby. Can anybody help cancel my account?