Virgin Media Outage Report in Sutton, Greater London, England
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The latest reports from users having issues in Sutton come from postal codes KT4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Caterham, City of Westminster, Merton, Croydon, City of London, Hounslow, Greater London, Paddington, Ashford, Poplar, Feltham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| City of Westminster |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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yumbreon
(@Yumbreon_) reported
@virginmedia Issue has lasted all morning, and was related to being told that the email address and phone number at which I have been contacted were incorrect. Thankfully I was able to work around the issue as I found that giving my PAC to the new company will automatically cancel my contact
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Rachel Hayter
(@Tomnoddy34) reported
@virginmedia Have done this every day, and it will not let me register that there is no service , just says it cannot be done at this time. Really not happy. Will definitely switch as communication is so poor
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Georgie Scott
(@georgie_scott22) reported
@virginmedia @virginmedia And to answer your question re. issue, we get a different story/resolution timeline from each call handler. There appears to be no internal cohesion between your teams. @MoneyTelegraph
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silver fang
(@Sahvelkareem) reported
@virginmedia My wifi speeds have been terrible for over a year now I was told if I upgrade the speeds will be better and the range will be better but still months later awful. I called yesterday and the staff member was incredibly rude and spoke with a lot of attitude
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Georgie Scott
(@georgie_scott22) reported
@virginmedia When we ask to make a formal complaint, your staff hang up. When we ask to speak to a manager, they refuse. Payment is still being taken for a service we aren’t receiving. How can we WFH, per Govt guidance, when you can’t provide internet? Frustrating @MoneyTelegraph
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Georgie Scott
(@georgie_scott22) reported
@virginmedia We’ve been without internet now for 2 months. Your customer service team are grossly incompetent. They’ve lied about when the issue will be fixed consistently. We’ve been promised 3 dates; engineers don’t even turn up. (1/2) @MoneyTelegraph
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Rachel Hayter
(@Tomnoddy34) reported
@virginmedia Recorded message saying there are intermittent problems, no solution or help from an actual person
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia are absolute jokes! Nothing but problems after problems! Cancelled our account in our old house and made a new account for the people buying the house! This was despite us saying no we haven’t moved yet and give them the moving date, leaving us without internet or TV
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silver fang
(@Sahvelkareem) reported
@virginmedia I’ve done this I’ve requested a call from a manager so I will talk to them and get this resolved or I will be changing network provider
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia we have now gone nearly a month with no internet or TV because of the mistakes you have made! Your customer service staff aren’t helpful and just say they can’t do anything. Absolute awful service considering we have been a loyal customer for a while, it’s disgusting