Virgin Media

Virgin Media Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton, Greater London, England 01/25/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sutton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, London, City of London, Fulham, Greater London, Croydon, City of Westminster, Southwark, Poplar, Wandsworth, Hayes, Newham, Kensington, Twickenham and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomHounslow Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomCity of London Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • marnieisabella_ marnie isabella ☀︎︎ (@marnieisabella_) reported from Tandridge, England

    Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

  • Mr_RThomas RThomas (@Mr_RThomas) reported from Lambeth, England

    @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    @danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _meganfrancesca Megan🧁 (@_meganfrancesca) reported

    @virginmedia our wifi is really poor lately, poor range and signal. Any advice? Don’t want to switch providers ideally as been with you 3+ years, just need a fix!

  • eileen12046 Eileen Vogel (@eileen12046) reported

    @alex_mciver99 @virginmedia I had similar experience on my account when I got disabled I contacted support for two weeks they couldn't help until i was referred to Dell_cyber on Instagram they fixed my account they are expert in getting back in hacked/disabled/deleted

  • DavidDawn1 David Elliott (@DavidDawn1) reported

    @virginmedia Instead of bragging why not sort out the myriad of complaints? Mine is that you're trying to start me on a new contract when i moved home which makes you in breach of section 5 and therefore I am entitled to cancel. You're also trying to say I've changed my name! All lies!!!

  • RansonRoofBuild Ranson Roof & Build (@RansonRoofBuild) reported

    @richardbranson rather than wasting money poncing around in space, I’d be sorting out the constantly crap customer services @virginmedia gives. 1hr wait times then speaking to a sub-human who cannot add 2+2. Ive complained 6 times but still threats to my mother for money…#crooks

  • DomBradshaw7 Dominic (@DomBradshaw7) reported

    @FeckOffFlouncer @virginmedia No they can’t, don’t do it to yourself. We’ve been waiting for a month following **** up after **** up. They’re wildly incompetent and their customer service is non-existent.

  • Fiona51380911 Fiona (@Fiona51380911) reported

    @LettingFocus @virginmedia I feel your pain...then, after tweeting this, they'll send you some sh*t link that doesn't help either. Tried phoning, writing, tweeting...I guess they just don't care.

  • OwenHurst12 Owen Hurst (@OwenHurst12) reported

    @virginmedia why is it when it comes to the weekend, that’s when the internet in my house alway goes to **** it’s like it has a mind of its own. Seriously need to sort it out it keeps rebooting itself for no reason and doesn’t turn on for about 10-15 mins it’s a joke. Not Happy

  • skeediddleydoo Skee-Diddy 💙 (@skeediddleydoo) reported

    @virginmedia Brits shouldnt be allowed to vote for anything... They will no doubt **** it up and choose the worst option. Every time.

  • VieriTweets Will Vieri (@VieriTweets) reported

    And to top it off @virginmedia. Three phone calls yesterday, first guy hangs up on me mid-help. Second guy tells ME I moved the install date. Third lady unable to do anything, but “is sure it won’t happen again!” How are you a business?

  • VickyWarrener Vicky Warrener (@VickyWarrener) reported

    @virginmedia DN17 1EU Apps & On Demand services not working - failed while watching - no details on website - any ideas?????