Virgin Media Outage Report in Sutton, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sutton, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Croydon, Poplar, City of London, Ashtead, Tadworth, Redhill, City of Westminster, Newham, Kingston upon Thames, Westminster Abbey, and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 4 minutes ago |
|
London
|
Internet | 6 minutes ago |
|
London
|
Internet | 10 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Wandsworth
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Dan Hall 🏳️🌈 (@LimehouseDan) reported from Lambeth, England@virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.
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thereshegoes (@thereshegoes17) reported from Merton, England@virginmedia There still seems to be a problem with internet dropping out
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Teresa Whitfield (@teresawhitfield) reported from Croydon, England@Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩
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Nick Bunclark (@74bunick) reported from Bromley, England@virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia
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Teresa Whitfield (@teresawhitfield) reported from Croydon, England@virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Christian Hose (@CPH83) reported from Wandsworth, England@virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Jonny Baldwin. (@itsjonnybaldwin) reported from London, England@virginmedia sort your shit out, this is beyond poor
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Ore Meta (@OreMeta) reported from Wandsworth, EnglandTHANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Chris Wade (@wadoinlondon) reported from Richmond, EnglandYoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Antony Jardine (@antonyjardine) reported from Lambeth, England@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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🆆🅴🆂🆃🆈 (@itsmrweston) reported from Eltham, England@mainy10 @SkyUK @virginmedia Mine hasn’t been down for 2 days 😁
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Shinykathy (@shinykathy) reported from London, England@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Ella Darlington (@BellaBtweets) reported from Croydon, England@virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.
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RangersBoy_8 (@Simon_Corley) reported from Ealing, England@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Ben Owen (@BenPOwen) reported from Wandsworth, England@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandHa! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.
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Paul (@paulsullivan_) reported from Eltham, England@virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝
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Teresa Whitfield (@teresawhitfield) reported from Croydon, EnglandStill waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grace Moffitt (@GraceMoffitt) reported@virginmedia what is the point in your customer service team? They don’t respond to complaints or fix faults. C-2601213341 #fedup #worsttvever #worsethanannalogue
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Juggzy Malone (@Juggzy) reported@virginmedia Sorry, I mean no. Because I have no Internet. Because you broke it and seem to be unable to send an engineer to fix it.
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Karl (@karljm93) reported@virginmedia Do you have any info about faults in the NE34 8LL area? For almost 2 weeks now our BB connection cuts out/off constantly, particularly around 9pm each night. 151 just says they're working on a fix with no time estimate info. It's quite frustrating now. Thanks.
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Brian (@bri__m) reported@virginmedia I have no Internet. Tried calling and you just send a text telling me to restart then hang up. What the hell!
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Dean West (@iamwestd) reported@virginmedia After 3 hours on the phone 6 operators. I believe everything is cancelled. You need to fix this process.
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Baz828 (@baz828) reported@virginmedia I find it hard to believe Virgin are sorry, since they still refuse to fix the issue, dispute saying its been fixed, for it to go again 30 minutes ago.
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Darren Parker (@dazlad70) reported@virginmedia got my hub 4 delivered today for quick self setup the modem just won’t register idiot on the end of the phone couldn’t even read his script A BIT OF ADVICE DONT USE THEM UNLESS THERE YOUR ONLY OPTION
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Georgina Z (@Bourb76) reported@virginmedia Still having this issue! And you’ve put my price up! Disgusted that I have been loyal to you for over 15 years when the service is so bad! Once my contract is up I am leaving
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V (@Vickythe_Viking) reported@virginmedia Wondering if routers ever need to be replaced or updated, ours is running very very slow this last couple of weeks.