Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Poplar, Kingston upon Thames, Streatham, Hounslow, Newham, Croydon, Southall, City of Westminster, Paddington, Wandsworth, Southwark, Greater London and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of London |
Internet | |
| City of London |
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| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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H a n n a h
(@HanHan1) reported
from
Bromley, England
What is the point of having @virginmedia when the Internet NEVER works and when you mention it no one helps! What am I even paying for 😡
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
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Allison
(@afturain) reported
from
Richmond, England
@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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Steve Day 🏳️🌈
(@pubby) reported
from
Epsom and Ewell District, England
Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Ray Campbell #GoldStrike
(@RayCampbell19) reported
@virginmedia Yes, I have. Dated 10 March 2022. I've been with this network since 1999 when it was called Cable & Wireless, then NTL and then Virgin. I never had many problems till 3 or 4 years ago. Now, the outages are almost weekly. They're so regular I can set my watch to them.
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vRhysie
(@vRhysie) reported
@virginmedia I don’t know how many people I’m going to speak with about this. External work is needed but construction issues have been identified but not rectified for nearly 2 months already.
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Dr. Ray Campbell #GoldStrike
(@RayCampbell19) reported
@virginmedia I have complaints dating back to November 2020, but this problem goes back to at least 2018. I've already been through your complaints procedure and I'm tired of being messed around. The gloves have come off.
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Gary Gilligan #FBPE #BLM #FBPA #FBPPR #GTTO #3.5%
(@garygilligan) reported
Just had another sales call from @virginmedia. Why don't you get it into your heads that until you provide acceptable service for what I have already, I am never going to "upgrade"?
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Lisa
(@PeakeCondition) reported
@virginmedia Contacted VM on WhatsApp and they say there is an outage in my area, so why are you staying there isn’t? Tried to attach a screenshot but my crappy 4g signal can’t manage attachments.
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DeanoBravo
(@OneDirtyGooner) reported
@virginmedia so my neighbour has ripped out the wire that ran along her fence to my house that connects me to your service and now I need an engineer to come round and fix the wire, is there a number I can call?
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Careen Livingston
(@Theresa_ladyL) reported
@virginmedia Please can you confirm an email address for filing a complaint.
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Me 🌻
(@Irenelizabeth19) reported
from
Firhouse, Leinster
No internet all day and no one to speak to as customer service now closed , no internet yesterday afternoon either, what’s going on?? @ virginmedia. ie
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Jordan Lennox
(@jordanlennox686) reported
@virginmedia Is there not a number I can phone so I can speak to someone from Scotland and not someone who just repeats themselves just because they can't understand ? , I can see there is a issue from the app so no need for me to go on whatsapp
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Ali Chan
(@AliChan29740530) reported
@virginmedia you want me to pay £110 for Internet I not used. I already paid £47 and now another invoice for £59. Your aftercare service is so poor!