Virgin Media Outage Report in Merton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hackney, Hammersmith, London, Croydon, Ealing, Ilford, Southwark, Hounslow, Barking, Caterham, Southall, City of London, Newham and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Hackney |
||
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Hennessey
(@Alison_Edits) reported
@virginmedia We have contacted you numerous times on those numbers, all we get is a recorded message saying ‘it’s a complex issue’, that your engineers are working on it and you’ll update us & that’s it. We get no updates, no broadband & no apology for the fact we have no working broadband.
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Alison Hennessey
(@Alison_Edits) reported
@virginmedia We can’t speak to anyone about it directly, and I can’t believe it’s so complex that it’s taking four weeks and still no fix or even an update.
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Vickie Brain
(@toriamm) reported
@virginmedia I’ve done this and also tried any black spots in house for wifi, no issues but still having issues. Working from home and signal continues to be poor and literally hanging not loading anything!!
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𝘬𝘪𝘮𝘪 🌻
(@KimLiwag_) reported
@virginmedia broadband down again in the Bexley area.
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CLOU
(@findtheclou) reported
Hi @virginmedia, my WiFi box has been solid green for the last 30 minutes. I have checked it’s set up correctly, and no issues have been reported in the area. Please can you help?
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Jus
(@hoosteen84) reported
@virginmedia hi, the 5ghz signal on my WiFi keeps dropping out, and when I’ve tried connecting through the app to try and fix the issue it just keeps saying ‘hub not found’ even when I follow the instructions to connect to the hub
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Herr Jules
(@JUULESY) reported
@virginmedia There was an issue within the area but the site redirected back to this message. I couldn’t do the diagnostic checks so had to travel to another location to get work done. I’ll check this evening to see if it is working
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Danny Hewson
(@DannyHewson) reported
@virginmedia Yeah the complaints thing that “might respond in 28 days” or the customer service that won’t let me talk to a manager or the PR that refuses to escalate or the CEO that won’t respond. SOMEONE in that company has authority to fix it. GET IT DONE. Bill @AffinityWater
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Jake
(@JQuiible) reported
@virginmedia 55 minutes on the phone. Vast majority of that on hold with ridiculous advertising and music. Passed from person to person just to be hung up on. What kind of service is this? Shambolic.
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Paul Damien 👯♂️🌈(He/Him/It)
(@paul_damien) reported
@virginmedia You've had 8+ years to assist, and instead you chose to provide the worst possible service and customer service imaginable. You refuse to allow me to downgrade and remove the unused landline and TV services, instead you tell me you'll charge me more if I remove services.