Virgin Media Outage Report in Merton, Greater London, England
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The latest reports from users having issues in Merton come from postal codes SW20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hackney, London, Hampstead, City of Westminster, Hammersmith, Northolt, Waltham Forest, Fulham, Hounslow, Ealing, Islington, Croydon, Ilford and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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♻Michael J Keane ♻
(@KeaneMJ) reported
from
Lambeth, England
@virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.
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John Lyons
(@johnnieego) reported
from
Hackney, England
Hey @virginmedia, I'm only grudgingly a customer because we can't have a dish here. I certainly don't want to switch to your mobile. How about saving a tree or two and not sending me brochures all the bloody time. Ta.
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dicle erver
(@starsenic) reported
from
Hackney, England
AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia
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Jon Mark Deane
(@JonMarkDeane) reported
from
Lambeth, England
@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
And although operative insists there is no local issue, 5 people in my street have no @virginmedia
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Rafi
(@_Rafi93) reported
from
Camden Town, England
@virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside
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Margareta Dovgal
(@Margare7a) reported
from
Hammersmith, England
Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
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Dan Slee
(@danslee) reported
from
Camden Town, England
Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia still waiting for my engineer (8am to 12) you are wasting my only day off work to get my service back. Promises promises
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Lee Winter
(@tulsehillboy) reported
from
Lambeth, England
@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!
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Rafi
(@_Rafi93) reported
from
Camden Town, England
@virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia very poor service, I've wasted my day off they're still not here, @wwrecorder #E18 recommendations for broadband service please #wanstead
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James Enck
(@jimiinc) reported
from
Camberwell, England
@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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Toby Dawson
(@TobiWanDOTA) reported
from
Camden Town, England
Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!
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Mercedes BB
(@Messy_BB) reported
from
Camden Town, England
@virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please
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Tricky
(@trickyvondickie) reported
from
Kensington, England
@virginmedia trying your text service now
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Mat Carey
(@UKmatC) reported
from
City of London, England
Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David White 🇺🇦 Official Acc.
(@davidwhitelab) reported
@virginmedia The Virgin Media system is shockingly poor. It also cuts oit all the time and.the on demand system error message. This is a good day. Signal goes opposite side of room from box. Now I missed the National League Play off Final I wantes to watch and for what no back up systen!!!!
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Matt K
(@MatthewKiziltan) reported
@virginmedia still no internet. Last 4 days have been terrible yet you think this intermittent internet is fine as I won’t qualify for compensation but you’ll definitely take your direct debit on time won’t you!
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Claire Wickham
(@ClaireWickham) reported
@virginmedia Yes, service resumed. But some information on one of your channels would have been useful.
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Rob Shelley
(@RobertS71167549) reported
@virginmedia @geoff_rowe Trying to discuss anything with Virgin Media is a waste of life. Just cancel your DD.
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Tina J Prince
(@tina_prince) reported
@virginmedia It’s been going on for months. Worse the past couple of months. No known outages and when I check the speed it’s usually good when I do have internet. Terrible reception in my bedroom, the children always move to other rooms from my room if they don’t want to use their data.
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darren stone
(@daznrach) reported
@virginmedia internet just gone down at NR31, daughter needs it for her homework
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Pam
(@pamportugal2004) reported
@virginmedia you are having a laugh..my contract has just come to an end and what is the increase to maintain the same service 125% INCREASE...do you not care about existing customers!? or hope they just won't notice!?
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Abi Grant 🇺🇦
(@Abi_Grant1) reported
@virginmedia on Sat, tried to forward an email about a street party. Virgin decided it was 'suspicious' & 'spam' and locked my account! 5 phone calls & multiple broken assurances, have been told will take 5 working days to fix. WORST company I've ever dealt with. Just shocking.
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Dr Robaire Beckwith 🇪🇺 🇺🇦
(@RobaireBeckwith) reported
@virginmedia One of your customer services personnel kept insisting we have recently started a new contract with @VirginMedia when we most certainly have not. Out internet service and telephone is provided via BT/Sky and we do not use any subscription TV services
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jas hawker
(@jashawker) reported
@virginmedia. Hello? Please can a uk customer services supervisor contact me? Today has been a cacophony of absolutely terrible service with zero resolution. As soon as I can cancel I will be.