Virgin Media Outage Report in Merton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Holborn, Tower Hamlets, Harringay, London, City of Westminster, Islington, Carshalton, Paddington, Hackney, Epsom, Streatham, Newham, Southwark and Belsize Park.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Croydon |
Internet | |
| Holborn |
Total Blackout | |
| Tower Hamlets |
Internet | |
| Harringay |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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McNulty
(@McN_lty) reported
@PamAyres Pam, you didn't include a line about @virginmedia broadband and on demand TV services being **** and making people suffer when trying to get some work done at home because they can't get a train service for the office. Why not?
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Lisa
(@LisaRose1310) reported
@virginmedia Thanks - it says broadband is fixed now but I’m still unable to see emails - on my phone, laptop and signing in on an internet browser - any ideas why it’s still having issues please?
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Ali McGinley
(@McGinleyAM) reported
@virginmedia .@virginmedia even calling that line doesn't let me speak to a human being. I'm still waiting for the booster, three months later. Only have internet in half the (small) house. Please can someone help, without me spending any more hours on the phone? #customerservicefail
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Karen Walker
(@k_walk75) reported
@virginmedia Never in my life have I dealt with such a hideous service - she has been cut off for 3 weeks!! We have contacted customer services several times a week yet still this isn't working. To top it all off she's suddenly received 3 letters in the post saying you're putting her bill up!
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Kathryn Ellett
(@kathryn_ellett) reported
@virginmedia It is very inconvenient to say the least and to know that the box was worked on last week that caused this or it is suspected . I'm glad whoever got their service back on is enjoying their package. We will look elsewhere for a better service than we have had with virgin.
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Michael / Ecxoes
(@EcxoesGaming) reported
@AlehStair @virginmedia A complaint. You ever lived in a house with two kids who have finished school, 2 people working from home and no Internet? It's like the Stoneage, someone got out monopoly.
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El
(@elwrighty_then) reported
@virginmedia your reliability recently has been absolutely unforgivable. My partner just had a job interview on zoom that was frequently interrupted by the connection dropping out. It's been like this for weeks now. How do I lodge a formal complaint?
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Mike Ferguson
(@mikef68) reported
@virginmedia Broadband outage on a number of properties in KT3 area. Your website diagnosis page won’t let me register the outage and keeps getting me to check my router. Clearly the issue is on your side. Please acknowledge and confirm that the outage is logged.
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Faye
(@fayes2010) reported
@virginmedia please provide me with the direct line to make a complaint or email address please.
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Lydia🌻
(@lydialuminous) reported
@virginmedia Why on earth do you make it so difficult to cancel when people are moving house? I’ve been trying for weeks as you don’t provide services at my new address and it’s so difficult I’m still being charged for services at my old address (that I moved of 3 weeks ago!!)