Virgin Media Outage Report in Merton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Tower Hamlets, Woolwich, Feltham, Hackney, Southwark, Acton, Ilford, Harringay, Camden Town, Stratford, Ealing, Lewisham and Epsom.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
Total Blackout | ||
Internet | ||
Internet |
Community Discussion
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Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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LORYN (@thisisloryn) reported from Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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Rupert Martin (@Martinibar_88) reported from Merton, England
@virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!
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GeorgieCox (@SkyFlier6981) reported from Brentford, England
@MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one
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LORYN (@thisisloryn) reported from Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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Marco Limido (@flyinglimmar) reported from Merton, England
@virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.
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Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England
@virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.
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Lloyd Child (@islingtonlloyd) reported from City of London, England
@virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.
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Everest, Sam (@MrCADwiz) reported from Bromley, England
@virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?
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Rupert Martin (@Martinibar_88) reported from Merton, England
@virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!
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AK (@KnowlesyCPFC) reported from Croydon, England
@virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?
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LORYN (@thisisloryn) reported from Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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LORYN (@thisisloryn) reported from Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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Rupert Martin (@Martinibar_88) reported from Merton, England
@virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer
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Michael Moorby 👑 (@MMOORBYx) reported from Bromley, England
@jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.
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Pippa Moss (@PIPPAaM) reported from London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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Fiona McSorley FCCT (@Fifimc60) reported from Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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LORYN (@thisisloryn) reported from Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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Matthew90 (@MattyCPFC) reported from Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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Vegan join the PCS Union (@Veganforever67) reported from London, England
@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
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Pippa Moss (@PIPPAaM) reported from London, England
@virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vinsta71 (@vinsta71) reported
@virginmedia so are you going to compensate us for not having service as your quick enough putting up prices?
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Amjael (@amjael) reported
@virginmedia Will we be reimbursed for the service failure?
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Zk_Ali (@ZkAli7) reported
@virginmedia Absolutely abysmal. How many outages do you need a year! The worst service out there
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Joe (@JoeSafe) reported
@virginmedia Thanks, as a paying customer can I be informed what caused this outage and the steps to prevent in future? Happy to follow this up via email if preferred.
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hog (@hogmaster2020) reported
@virginmedia How much money did you just make and charge customers for a service u didn't supply Millions in the bank for nothing Are you going to donate that money to charity Or are the managers getting it as a bonus
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Yusuf (@Yusuf85519034) reported
@virginmedia Mines still not working
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Alex (@alexodam) reported
@DAVID41184 @virginmedia i meant to say fastest (commercial) internet nationwide, it was late i was tired and internet-less (not including private isp providers, comparing to bt / talk talk / sky etc… who many stuff use ADSL instead of fibre, and even on fibre none of them can reach virgins 1.5gb down i…
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Donna Nixon (@wee_d1983) reported
@gord_1969 @virginmedia National issues apparently
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Purple Garg (@GargPurple) reported
KOHLI KA KUTTA ROHIT Rohit has many father's, some says it's Mukesh Ambani some says it's Annat Ambani some says it's Aakash Ambani some says it's vikrant Gupta But deep down we all know the official one are Khaleel ahemad Chameera Nylon #PuncakShopeeBRS #oriele #virginmedia
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Paul Smith (@PaulSmithDiver) reported
I have had no mobile signal in Ambleside for 7 days now @virginmedia Can you tell me when this will be fixed?