Virgin Media Outage Report in Merton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Bermondsey, London, Ilford, Ealing, Wembley, Streatham, Walton-on-Thames, City of Westminster, Islington, Hampstead, Camden Town, Hackney, Kingston upon Thames and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Bermondsey |
Internet | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| Ealing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BCGolf EDINBURGH
(@BCGolf2) reported
@virginmedia I am family of the account holder and as I did not have the password the call consultant would not help and again it was noted they still have no dementia flag on their account.
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Avril
(@dragon15a) reported
@virginmedia Why no letter? The email doesn’t explain the increase or break it down THAT’S WHY I’M ASKING!!
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Indanews
(@indanews11) reported
@virginmedia over 20 years and will be looking at cancelling that service too. Once I have cancelled all my accounts affiliated with Virgin Media, my next step will be to file a complaint with the financial ombudsman and seek compensation……
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GM Jordan
(@GM_Jordan) reported
After over 2wks of going round & round in circles with @virginmedia can anyone recommended a broadband provider that has good speeds & good customer service. Being #deaf I don't need a landline, but stable broadband is a must.
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Avril
(@dragon15a) reported
@virginmedia It doesn’t matter to what time you’re open, I never get to speak with someone!!
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Peg Leg Lou
(@lou_hewett) reported
@virginmedia They didn’t suggest anything. I have tried all the tests through the Virgin Media app and have moved my router as recommended. It is mostly WiFi but sometimes impacts wired connections. There are no local issues.
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Pat O'Rourke
(@PatsyORourke) reported
@virginmedia over a week now despite contacting customer services: App not accessible CS2400 Sorry, BBC Launcher isn’t launching at the moment. Please try again later. If this issue continues, call 150 from your virgin media phone, What’s happening?
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Indanews
(@indanews11) reported
@virginmedia Your customer service personnel have threatened me with £250 disconnection fee. What about the £thousands I have paid over the 15+ years. It’s time a claimed some of that back and take my customer elsewhere. Vile customer service. Total vile.
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Farooq
(@Bo552023) reported
@GrumpyBangali @virginmedia Bro, the issue has been going on since November. I keep calling them; they keep telling me someone will call back and they never do. I have nothing left to do than cancel my DD or switch suppliers.
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NeilD
(@N31L7575) reported
@virginmedia Sorry but in a sector with much competition and when customers are being squeezed for every penny, I cannot see value in this. Think you may have lost a customer maybe 2 depending on what my elderly mothers account offers up. 1/2