Virgin Media Outage Report in Merton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Ealing, Bermondsey, Harringay, Fulham, Paddington, Croydon, Ilford, Wembley, Streatham, Walton-on-Thames, City of Westminster, Islington and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet | |
| Harringay |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Both wired and wireless. I’ve reset the hub a few days ago and it’s just as slow after. I have made no changes to my setup.
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Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
Trying to watch the footie on the @virginmedia app. Watch the first few mins then signs me out. My correct login doesn't work. Makes a change from their dodgy signal. Fecking useless
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Marie-Claire
(@MCPlatt) reported
from
Camden Town, England
@virginmedia just been on hold to your business help line for AN HOUR and then just cut off and told to hang up. All our staff at home /1
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Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
@Xs1ghtTV @virginmedia Mine shown me the 4 small screens of football and to sign in but wouldn't accept the login details.
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Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
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Dr Andreas Krieg
(@andreas_krieg) reported
from
Hammersmith, England
@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
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Sophie
(@SophieHTayler) reported
from
Bromley, England
@virginmedia Online it says no issues, on the phone it says there are issues in this area
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The Olive Rooms
(@TheOliveRoomsE9) reported
from
Hackney, England
@virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Your text service can only provide exactly the same info as the status page, so please refrain from wasting people's time by recommending they use it to receive further updates. Waste of my time, waste of their time.
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Dr Tom Moore 🏳️🌈 🇪🇺
(@Theoryjoy) reported
from
Kingston upon Thames, England
@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
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Will Ricketts
(@tb_doc) reported
from
Merton, England
Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia @trevkaneswaran Mine is brand new and cannot transmit a Wi-Fi signal twenty feet into the next room, and no, I don’t live in a bomb shelter lined with lead. Your customer service is appalling and your kit is shit
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Marie-Claire
(@MCPlatt) reported
from
Camden Town, England
@virginmedia and internet not working in the office so no one can work remotely. Huge problem for a charity please can you sort!!! /2
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Gibson
(@gandy) reported
@virginmedia Can you confirm whether you are caching any Youtube content via your network? The most plausible explanation I can think of is that the Virgin network is preventing direct access to the source files, and the intermediary system isn't working properly.
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LUFC is Life ⚽️
(@Carlianleeds) reported
from
Leeds, England
@virginmedia // my credentials. But without her, you can’t do anything 🤔 I’ve reported the faulty router, I’ve told you explicitly that I WILL NOT engage with my ex. Yet your telephone persons tell me I have to…. You claim I have a mobile contract with you? I don’t, I never have//
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Danny
(@alfieboy85) reported
@virginmedia A few times and had 3 engineers out. All advised the issue was sorted. Last engineer advised that we may have a problem with the upstream coming into the property.
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Midnight 🏳️⚧️
(@midnighttmo) reported
@virginmedia , or any other excuse. Your hardware is the issue, it is literally the only thing causing fault.
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Jon Dixon
(@jon_dixon77) reported
@virginmedia I have no idea. You sent me an email to tell me the complaint was closed, even though you hadn’t spoken to me before closing it. I have given you the complaint number - please can you pass this on to the relevant team to contact me - as was promised by your call handler
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LUFC is Life ⚽️
(@Carlianleeds) reported
from
Leeds, England
@virginmedia Thread: you NEVER give me my own account details. I’ve repeatedly told you that the account was set up on my now exes email address. Without her, you won’t talk to me, but you have no problem taking £55 a month just for WiFi…… just WiFi! I’ve repeatedly asked you to update//
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AlSah Him
(@alsahhimgul) reported
@virginmedia Still not working
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Jon Dixon
(@jon_dixon77) reported
@virginmedia I have given you a call and was told someone from the resolution / complaints team would call me back within 48 hours. That was last Wednesday.
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Anthony Cassidy
(@AnthonyMCassidy) reported
from
Llandrindod Wells, Wales
@virginmedia I have been told it’s a fault within the area although your apps say there is no fault. I was told it’s an external issue and the best estimate I was given was “could be up to a week but may be sooner”. It’s not good enough. Haven’t heard anything from Virgin since I called Fri.
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Da La
(@YoungSigmund) reported
@virginmedia Complaints were over the phone. I have recorded most of my conversations with your customer service as it is very bad. If you want me to write a legal letter I can got to my solicitor and write a legal letter to your legal department. This will invite cost to you