Virgin Media Outage Report in Merton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Merton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Fulham, Paddington, Croydon, Bermondsey, Ilford, Ealing, Wembley, Streatham, Walton-on-Thames, City of Westminster, Islington, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| London |
Internet | |
| Harringay |
||
| Fulham |
Wi-fi | |
| Paddington |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully
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Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
Truly @virginmedia must have the worst customer service. Still hassling me for something they came in person to collect yesterday! #seriouslyhopeless #canttrustaword
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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Peter Boxer
(@peter_boxer) reported
from
Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Johnathan Robison
(@MrJRobison) reported
@virginmedia Absolutely appalling how my wife has been treated by you after 7 years as a customer. Constantly offering less but not being transparent, making her hold, not phoning back. Now she's cancelling so you've lost a loyal customer.
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Romero Mckay
(@_helloromero) reported
@hastilk @virginmedia same issue it’s been down since 11am for me.
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Johnathan Robison
(@MrJRobison) reported
So @virginmedia - absolutely appalling how my wife has been treated by you after 7 years as a customer. Constantly offering less but not being transparent, making her hold, not phoning back. Now she's cancelling so you've lost a loyal customer.
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James Cox
(@ciaojames) reported
@hannahfearn @simonnread @virginmedia Few years back I had similar issues that magically went away… the day after I told all the other local angry ppl in their forums to contact me so we could make a group complaint to the ombudsmen. (They’d acknowledged an exchange problem, but kept us waiting for months for a fix)
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Josie.L
(@JosieHJSimpson) reported
@virginmedia I have NEVER experienced customer service this bad! Your agents LIE in every conversation. I was promised a simple email today to confirm the credit I've been chasing since APRIL. Still nothing! I have debt collectors on my case because of you!
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Alex Lloyd
(@alexlloydjourno) reported
@simonnread @virginmedia Do you know if neighbours have the same issue or just you? When we switched, we struggled to get good wifi signal but it was fine once we bought a mesh system. Neighbours have also found the same.
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Luke
(@lukelennox92) reported
@virginmedia service is terrible, can’t even reset a password due to all new password attempts appearing as “invalid” 😫
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talltut
(@talltut) reported
@hastilk @virginmedia Same for me. Expected fix time was today at 10:30 PM now they changed it to tomorrow at 10 AM.
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Happyday
(@Happyda41322281) reported
Anybody having issues with virgin media broadband in the Manchester area @virginmedia
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CLENCHINGDUKE👑
(@clenchingduke) reported
@Flakeybwoy The UK’s worst internet service provider @virginmedia