Virgin Media

Virgin Media Outage Report in Merton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Merton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Merton, Greater London, England 08/10/2025 02:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Merton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Acton, London, Bermondsey, Tower Hamlets, Balham, Poplar, Ilford, Mitcham, Southwark, Ealing, Islington, Leatherhead, Wembley and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomActon Wi-fi
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBermondsey Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • richardhowell20 Richard Howell (@richardhowell20) reported from Spelthorne District, England

    So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal

  • RevdChi Chi Lord (@RevdChi) reported from Hillingdon, England

    So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever

  • rajeevdatta Rajeev Datta (@rajeevdatta) reported from Brentford, England

    @RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.

  • JennyIllmann Jenny Illmann (@JennyIllmann) reported from London, England

    Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    @virginmedia It's the first time for the cabinet but multiple times for the sh## service

  • StefanANASTASE3 Stefan ANASTASESCU (@StefanANASTASE3) reported from Bromley, England

    @virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...

  • StefanANASTASE3 Stefan ANASTASESCU (@StefanANASTASE3) reported from Bromley, England

    @virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!

  • PlexNetflix Martin Phillp (@PlexNetflix) reported from Camberwell, England

    @Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.

  • Praeceps69 Paul and Sir Fluffy Watson (@Praeceps69) reported from Hounslow, England

    @virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.

  • HDPMS Hugh Scantlebury (@HDPMS) reported from Kingston upon Thames, England

    @virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....

  • AndyGixxer46 The Chief (@AndyGixxer46) reported from Bromley, England

    @virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.

  • NickO_L1805 Nick (@NickO_L1805) reported from Richmond, England

    @virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.

  • deanspread Deano (@deanspread) reported from Kensington, England

    @virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    @virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.

  • Jonathon73 Jonathon Lisseman (@Jonathon73) reported from Richmond, England

    @virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.

  • JohnJohnb471 John Briggs (@JohnJohnb471) reported from London, England

    Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

  • JKBartsHeart Jonathan Kelly (@JKBartsHeart) reported from Kensington, England

    @TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bra1nK Brian Kelly (@Bra1nK) reported

    @virginmedia Connections all OK and I rebooted the box, pixellation seems worse on BBC1 HD but other channels are affected. Trying to test via my online account I end up at the same broken page (doesn't seem to be a bad link it just doesn't work)

  • SimonMiller316 Simon Miller (@SimonMiller316) reported

    @virginmedia I know it's not your fault, but really? I've been through this. A technician's already confirmed that during 'routine works' someone cut my chord by accident. I'm waiting for 'the field team' to fix it and every day you tell me it's done but it's not. It's now been 10 days.

  • ironmike985 Michael_b (@ironmike985) reported

    @virginmedia by any chance is there anyway I can nominate these jokers @TalkTalk for worse broadband provider of the year must be a link somewhere ? Got any details of the ombudsman so I can lodge a complaint and terminate my contract for a service I pay for but don't receive ?

  • dbank7 Dan Bank (@dbank7) reported

    @virginmedia why is it impossible to chat with someone? doesn't work on the site/app, don't answer phone calls... what can I do??

  • smileyd34 Donna Bates (@smileyd34) reported

    @virginmedia Can some one please answer the retention chat window my poor mum has been waiting since 08.56 !!!

  • DierenMP Dieren (@DierenMP) reported

    @virginmedia I’ve done everything you’ve said already. It says there’s no problem when running a test but my box is still blinking green.

  • supersleeper Nina (@supersleeper) reported

    @virginmedia Hey @virginmedia thanks so much for your help/tweets. I was in contact via WhatsApp at the same time & Albern has sorted out problem. It took a while but it's sorted now. Had this interaction been when trying to resolve TV services, I think outcome would've been different. Thanks

  • DierenMP Dieren (@DierenMP) reported

    @virginmedia I’ve had no internet with you guys for almost a week now. Every time I call up I’m not able to get through to any customer service members as it tells me the same message “the engineers are working hard to fix this problem and it may take longer that usual”.

  • gmichie7 Graeme (@gmichie7) reported

    @virginmedia No still no service. Talked to advisor on the phone but no help and no further forward with refund for loss of service.

  • G45526203 G (@G45526203) reported

    @virginmedia I reported it on the 2nd Feb, it was a network issue and request both over the phone and on your automated system to be updated, phoned again Monday to find out the automated message has changed so assumed the network issue is fixed but I didn't receive a message informing me