Virgin Media Outage Report in Wembley, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wembley come from postal codes HA9 and HA0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wembley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wembley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Wembley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hampstead, Croydon, Tower Hamlets, Wood Green, Acton, Bushey, Islington, Enfield Town, Lewisham, Hackney, Watford, Kensington and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Radlett |
||
| West Drayton |
TV | |
| London |
Wi-fi | |
| Southwark |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wembley, England
Latest outage, problems and issue reports in Wembley and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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HoodyStealer
(@CrisSarfLDN) reported
from
Lambeth, England
@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery
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Ian Gambier
(@iangambier) reported
from
Hackney, England
@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.
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James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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Anna Maslowicz
(@annamazz) reported
from
Kingston upon Thames, England
@virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone
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Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
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skineuphoria
(@SemaSemaemma) reported
from
Enfield Lock, England
@virginmedia Why is this network always playing up so unreliable
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Stefan Rance
(@BeaverWatcher) reported
from
Richmond, England
Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on
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David Webb
(@craftybeards) reported
from
Kingston upon Thames, England
@virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit
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liz mcdonnell
(@lizmcdonnell1) reported
from
Wandsworth, England
@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!
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Bond Media™
(@bondmedia) reported
from
Enfield Lock, England
@clairyfairy86 @virginmedia @btsport Same issue here!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liverpool Bands
(@LiverpoolBands) reported
@JaneCanan @FisherAndrew79 Broadband Communism! I have BT broadband. A couple of years ago Virgin Media dug up our road to put their cables in. 6 months later different holes dug by City Fibre for EE. The proposal was for a proper planned network that everyone begged for 1st Lockdown
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Cameron MacRae
(@CaMacRae14) reported
@virginmedia Says the equipment is fine, I’ve optimised it and still no improvements, ran speed tests which said Internet was good in the lounge which online speed tests come out as 10mbs and kitchen is poor with 1mbs
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Jennie 💙
(@JennieStrife) reported
@HayleyVeeB @virginmedia Is it always like that? I've had a really bad couple of weeks (teams cutting out) but it's been better recently.
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Stuart Stretton
(@caneton81) reported
@virginmedia I’ve been trying for SIX days to get through. This is honestly the most appalling customer service experience I have EVER experienced. I don’t have the time to wait on hold for two hours!!
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Safeya
(@justsafeya) reported
@virginmedia It would help if they replied
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Scott Crossley
(@sncrossley87) reported
@virginmedia I can't I'll be at work. i just need to cancel my services
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The Geordie Villan
(@geordievillan1) reported
@virginmedia After 1hr and 20mins I eventually got through, took some doing to sort out as the person on the phone didn't speak very good English but give me a decent deal. Still very poor customer service mind
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JimbobSquarepants
(@jimbojetset1981) reported
@virginmedia 3. ….sent nearly 500 WhatsApp messages on your chatbot to sort this and I am still no further forward. This is awful customer service.
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Dave Hennig
(@dave_hennig) reported
@virginmedia You have to realise the frustration this causes people, you are upping the rates ridiculously and hoping that people will just give up because of the standard of customer service offered, it's not honest or good enough.
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Bec McLeish
(@Becsicola) reported
@virginmedia It doesn't matter when you call, the lines are constantly busy and I was cut off 3 times this morning before ever being able to speak to someone. No customer should be waiting over 9 hours!