Virgin Media Outage Report in Southall, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southall come from postal codes UB2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southall, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Barnet, Harringay, Hayes, City of Westminster, Hampstead, Croydon, Slough, Paddington, Islington, Camden Town, Wembley, Woking and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southall, England
Latest outage, problems and issue reports in Southall and nearby locations:
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Sevki 💉 💉🎉
(@sevki) reported
from
Camden Town, England
@virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia The call never ended, they hung up…… Maybe you could give me a number to call and speak to someone, very hard to find one online that doesn’t require multiple guesses on which number to press
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Foodwise Woman
(@FoodwiseWomen) reported
from
Kensington, England
I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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vince0118
(@vince01181) reported
from
Ealing, England
@virginmedia I’ve paid £15.99 for this movie and it’s been nothing but glitchy. Can’t watch it and almost mockingly, a message has come up saying “you are currently experiencing network issues with this show”! I’m getting average download speeds of 400mbps!!
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Brad Rudge
(@Brad_Rudge) reported
from
Croydon, England
@virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!
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Patricia Baldock
(@BaldockPatricia) reported
from
Lambeth, England
@virginmedia is there any chance you can get an engineer to our block in se20 please lot's of us have issues at the moment and think it's due to workmen at the block as says no issues when you check virgin site but there are
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia your call assistant just hung up on me when I wanted to escalate a complaint. My complaint, I’ve been waiting 4 months for an answer / install of fibre at a new address. I guess I’ve only been a customer for circa 15 years so not that important really
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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𝕞 𝕒 𝕣 𝕚 𝕖
(@marie_haggerx) reported
from
Borehamwood, England
I understand you are having tv issues right now @virginmedia however I’ve also got no internet, is this a known issue? I can’t get through on your phone and cannot run any tests through your website either 😩
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia no Internet in WC1X? Service has been so shite of late. What's the deal?
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cerbross 🌟 Commissions Open
(@Cerbross) reported
My Internet has been down for like half a week now There's literally nothing I can do about it either **** sucks @virginmedia
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(❍ᴥ❍Ʋ)
(@ngirvin20) reported
Not sure if @edfenergy or @virginmedia has the worst customer service: both absolutely love to pinball from one person to another and doesn’t get anything sorted for ***** sake, wasting few hours of my time talking to 10 different people
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NW6 Residents
(@nw6_residents) reported
@virginmedia Don’t worry I called your tech team and got it sorted! Apparently 1000’s of your customers email accounts have been locked due to a Spam problem so you should have informed me of that.. It would have saved me some time!
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The Reverend
(@TheRevRants) reported
@virginmedia I have wasted countless hours on hold to incompetent and lying staff over the many years since Virgin took over Telewest/Blueyonder. The most serious issue, I was just told that 'Virgin didn't offer' the package that I had been sold. Not wasting any more time thanks.
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Richard Haines
(@Rihaines) reported
@k_faulkner @virginmedia @jimconey Sky, new customers for sky TV & sport £41/month but for loyal customers (15+ years) it’s £70/month. Until you are forced to phone and complain and they adjust down only for it to go back up when special dispensation ends. Our commercial world values new over existing customers
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Martin Collins
(@Martin84Collins) reported
@virginmedia Your service page has updated problem in the area that's all I needed to know cheers.
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Ali
(@Jetblast787) reported
@virginmedia @ruskin147 I'm facing the same issue in the same area; it's impossible to use the web now as it keeps cutting out and reconnecting every 20 seconds. Only light on the router is the solid white light; resetting the hub also has no effect on the issue.
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Yann Mainier
(@ymainier) reported
@virginmedia Sure: my internet connection is on and off since yesterday 5:00. I've restarted my hub and make sure that everything is wired correctly following the steps on the help site. Service was saying that everything was right until 10:30, when it wasn't the case
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Wallace
(@ra3v3r) reported
@kileytehgreet Aye this ad is a shocker! The current Virgin Media one is terrible as well
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GG
(@XXGeorgie78XX) reported
@virginmedia I need someone that can enable my virgin media email accounts. I am fed up with explaining to customer services who do not understand what I am talking about! I am also fed up with my email continuously being disabled for no reason!! I need access ASAP!!