Virgin Media Outage Report in Southall, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Southall, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Ealing, City of Westminster, Bushey, Streatham, Acton, Croydon, Finchley, Cricklewood, Walton-on-Thames, Hounslow, Fulham, Watford and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Islington |
Internet | |
| London |
TV | |
| London |
||
| Islington |
Internet | |
| Ealing |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southall, England
Latest outage, problems and issue reports in Southall and nearby locations:
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Hillingdon, England
@virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Edmunds
(@davidedmunds) reported
@virginmedia So 9 months after my last contact with @virginmedia on here and still no solution but still charging the same, had a technician out and blamed it on the sound bar not using it anymore and the audio sync is awful. Chat and call both disconnect so can't talk to anyone about it.
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G Stevo
(@GSt3v0) reported
Hi @virginmedia, broadband is still down and I’m getting ready to start working from home, which won’t be happening by the looks of it. Any chance of an update??
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Jem kunz
(@jemski7) reported
@virginmedia And no text updates even to say it’s still broken
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Lynne O
(@Missey2308) reported
Having to restart my 35 minute programme 25 times to get through an episode is unacceptable service from @virginmedia I was told Thursday broadband would be fixed by Friday pm after weeks of intermittent service. Think it might be time for a change of provider
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Carl Hughes
(@CarlChughes9) reported
@virginmedia What a joke this company is, avoid at all costs. Swapped to Virgin about 3 months ago and constantly have to phone them to get things sorted and never seem to get anywhere... Talking up with ombudsman now!!!
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Ben sims artist
(@simsartwork) reported
I don’t see why I should pay for my @virginmedia any more my #virginmobile is a complete joke . Can hardly get a signal . And my home #WiFi is rubbish .. time to leave I think and I don’t see why I should pay anything as your product is awful
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David Rowlands
(@rowlandrat) reported
@virginmedia 4 times in the space of 3 hours the broadband has gone down in the bd12 area!! Are you looking into these problems or just hoping they go away? Worst broadband I know!!
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Paul Malloy
(@PMalloy67) reported
@virginmedia Its so intermittent that its usually fixed before id get through on a call. Wondering you don't have software that monitors these types of glitches. As you've designed things to go through central box now its a bigger issue. Didn't happen before.
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Nic
(@Nic13107578) reported
@virginmedia On the 4th transfer the call cut out when it appeared someone answered the call / sounded like an open line . What I thought would be fairly straightforward wasn’t when I’m already finding things difficult
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Conn
(@00FruitNinja) reported
@virginmedia has got to be the worst Internet provider, nothing but issues for 3 months even after they replace the router themselves and I still cant go a day without drop outs 🤬