Virgin Media Outage Report in Barnet, Greater London, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Barnet come from postal codes NW11 , NW9 , N11 and N3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Barnet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barnet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Barnet, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Hammersmith, City of Westminster, Enfield Town, Westminster Abbey, Brent, Camden Town, Hackney, Islington, Paddington, Waltham Forest, Hampstead, Newham, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 29 minutes ago |
|
London
|
Total Blackout | 4 hours ago |
|
Ilford
|
Wi-fi | 4 hours ago |
|
Hammersmith
|
Internet | 5 hours ago |
|
London
|
Internet | 6 hours ago |
|
Hammersmith
|
Wi-fi | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barnet, England
Latest outage, problems and issue reports in Barnet and nearby locations:
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Sunny Deo (@sunnydeo) reported from Enfield Lock, England@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, EnglandYet more #virginmedia problems in NW5 - every day this week @virginmedia
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Annie Lou (@AnnieLouLDN) reported from Tottenham, England@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Jemma Crow (@jemmacrow) reported from Poplar, England@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Antje Southern (@noneybean) reported from Islington, England@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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Chris S (@CMS200) reported from London, England@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Antje Southern (@noneybean) reported from Islington, England@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Ethan Greenwood (@Ethanisraelite) reported from Barnet, EnglandDear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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Antje Southern (@noneybean) reported from Islington, England@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Antje Southern (@noneybean) reported from Islington, England@virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Annie Lou (@AnnieLouLDN) reported from Tottenham, England@virginmedia I want to use your app, I really do but I can’t create an account as my acc no (as found on top right of my paper bill) is only 8 digits. And not the 9 you require. Why is using your service so difficult? And my internet connection so rubbish? PS. I can count!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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n (@nabillmiahh) reported@martinwratten @virginmedia I’m in the RH15 area and mine is down too, resetting the router does nothing.
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Charlotte Ankers (@CharlotteAnkers) reported@virginmedia how do I escalate a complaint to the ombudsman? Shocking service and wish I hadn't upgraded! Call centre fobbed me off and promised a call back. I've never been called back and now received a letter to say my complaint has been closed?
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Dean Bevan (@theGeekPress) reportedHey @virginmedia is there a service issue in the RH15 area?
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Jay (@JayDeeKas) reported@virginmedia Yes they offered no help! Couldn’t answer my very simple question. When am I going to get my Virgin equipment?!?
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Aileen Dungey (@aileen_dungey) reported@virginmedia our tv and broadband have both gone down today. We’ve been on to customer services, carried out various checks and an engineer is needed. The earliest you can get anyone to us is the 30th, I understand life is very difficult but please help a desperate mum out 🙏🏻🙏🏻🙏🏻
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James Ferrier (@JamesFerrier2) reported@virginmedia The service status page has just actually been updated and its a known fault in this area, others are also widely reporting it across burgess hill. So hopefully be fixed soon!
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Jamie Thomson (@jtech4learning) reported@virginmedia I have to call to cancel but you don’t have any operators because of Covid. Why don’t you have an online cancellation option? This is dreadful.
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Pam (@pamos78) reported@Lilbealedrent dont suppose your internet is down again? Thanks @virginmedia let's hope it's not another 5 days this time! Wonder if I'll get a refund on the @tvtimesmagazine I brought for Christmas
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KadenLag (@KadenLag) reported@virginmedia Issue is most likely something at the exchange
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KadenLag (@KadenLag) reported@virginmedia I've already contacted support multiple times, a technician is coming this Thursday (reported the issue a week ago), and they said that's the earliest available, despite I work from home and the internet is now basically offline 95% of my day.