Virgin Media Outage Report in Barnet, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Barnet come from postal codes NW11, N3, N11 and NW9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Barnet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barnet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Barnet, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hayes, Newham, Hackney, Ealing, Hertford, Poplar, Ilford, City of London, Barnet, Camden Town, City of Westminster, Stanmore and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barnet, England
Latest outage, problems and issue reports in Barnet and nearby locations:
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏
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SA Punk
(@michaelsamuels4) reported
from
Hackney, England
@virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?
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Muloongo Muchelemba
(@muloongo) reported
from
Kensington, England
@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Steve Cavinder
(@StephenCavinder) reported
from
Bricket Wood, England
@virginmedia do you think it’s acceptable for a customer to be waiting for more than 20 minutes (and still waiting) for one of your agents to answer the phone? #justasking
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia You choose NOW to bring down my services 😡😡😡😡
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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AJ
(@appariciojunior) reported
from
East Ham, England
Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??
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Cate McLaurin
(@madebycatem) reported
from
Camden Town, England
Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .
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Lusitano71
(@Lisboadolphin71) reported
from
Camden Town, England
@virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!
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BuG$y
(@browngaybitch) reported
from
Harrow Weald, England
Absolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tamar The Great
(@tamar_atkinson) reported
@virginmedia I’ve just tried to call your customer service number to cancel my contract, and I was directed to a text service only to realise partway through the messages that this was a scam number? Has your customer service number been hacked? Why would it direct me to this?
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Villa Romious Pissouri
(@pissouri_villa) reported
@LDonald101 @virginmedia Ref:60392-123271. Also promised a manager would call me back!!! #fail
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Stephen Webb
(@stephenwjwebb) reported
@virginmedia hi there I have a cs9994 error message and when I log into hub it says no rf signal green flashing light. Can you help?
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Iron Lungs
(@IronLungs15) reported
@virginmedia Earlier the service checker didn't work, but other websites were showing issues and we did call the customer care team over the course of the past 2 days as the internet keeps cutting in and out. Atm it's showing that there are no issues in the WN6 area but still having problems
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Aidan J 🏴 ◢ ◤
(@JonesWRU) reported
@virginmedia Yes. Checked for faults and nothing, I’ve had your customer service run checks and found nothing and engineer said there’s a fault somewhere. This isn’t good enough, I’ve been with no internet all day.
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Hiteshree Ruparell
(@hiteshree_r) reported
@virginmedia We had A TOTAL LOSS OF SERVICE but the engineer claims we didn’t. We had no internet for 2 weeks. It took 4 engineers to resolve the issue. Because the 1st 3 all lied on their reports and they all claimed different issues. One engineer basically came here, found the problem left
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Aidan J 🏴 ◢ ◤
(@JonesWRU) reported
@virginmedia No he just told me there was no slots available, but the person I spoke to your end in the customer service department said he would be visiting my property today…
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Whitton Community Big Band
(@BigBandWhitton) reported
@virginmedia Absolutely not - please stop passing the buck - we have spent many hours contacting Yodel and you. Now how are you going to fix the issue - it is Virgin's responsabilty to provide a resolution #Trustpilot
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Iron Lungs
(@IronLungs15) reported
@virginmedia @tamar_atkinson @virginmedia any updates on the internet issues in the WN6 area?
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Stephen Webb
(@stephenwjwebb) reported
@virginmedia On TV but when I log in to hub it says no rf signal? No Internet at all