Virgin Media Outage in Hayes, Greater London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Hayes, England

Virgin Media Outage Chart in Hayes, Greater London, England

September 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.37%)
Wi-fi
(14.34%)
Phone
(9.37%)
TV
(7.49%)
E-mail
(7.06%)
Total Blackout
(6.37%)

Virgin Media Outage Map Near Hayes, Greater London, England

The most recent outage reports and issues originated from London, Golders Green, Hampstead, Slough, Wandsworth, Barnet, Paddington, Cricklewood, Bushey, Epsom, Harrow, Hounslow, Harrow Weald, Taplow and Hayes.

London TV
Golders Green Internet
London Internet
Hampstead Internet
Slough Internet
Wandsworth E-mail

Virgin Media in Hayes, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:
  • AndyM_N3 Andy M (@AndyM_N3) reported from Barnet, England

    Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

  • NickAnstead Nick Anstead (@NickAnstead) reported from London, England

    Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

  • ImzyyR Imran R (@ImzyyR) reported from Harrow Weald, England

    @richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!

  • ska_qpr Cal 🇬🇧 🦁🏁 (@ska_qpr) reported from Taplow, England

    .@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

  • Olivia121994_ Olivia (@Olivia121994_) reported from Harrow Weald, England

    @virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.

  • Olivia121994_ Olivia (@Olivia121994_) reported from Harrow Weald, England

    @virginmedia Still green. Not working

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

  • keithyb77 Keith Brennan (@keithyb77) reported from Ealing, England

    @virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

  • keithyb77 Keith Brennan (@keithyb77) reported from Ealing, England

    @virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

  • Jdunne9407uk John Dunne (@Jdunne9407uk) reported from Merton, England

    @virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

  • AnnaLouise1980 Anna Jarman (@AnnaLouise1980) reported from Kingston upon Thames, England

    @virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

  • MarkViveash Mark Viveash (@MarkViveash) reported from Hounslow, England

    Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

  • Garrardinho Gary Lager (@Garrardinho) reported from London, England

    @virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

  • woodywatford Darren Woodward (@woodywatford) reported from Croxley Green, England

    @virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help

  • OliverMcGrath Ollie McGrath (@OliverMcGrath) reported from Barnet, England

    @virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

  • OliverMcGrath Ollie McGrath (@OliverMcGrath) reported from Barnet, England

    I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

  • DanStratford84 Dan (@DanStratford84) reported from Wandsworth, England

    @emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

  • MaclarenDeborah Deborah Maclaren (@MaclarenDeborah) reported from Richmond, England

    @virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

  • ayestawnie paul davies (@ayestawnie) reported from Hillingdon, England

    @virginmedia got no TV, Internet or phone please help got code W02 on my TV

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

  • GeoffSp Geoff Speed (@GeoffSp) reported from Ealing, England

    @richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head

  • PopePower William Pope (@PopePower) reported from Harrow Weald, England

    @virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2

  • CasellesEdu Edu Caselles (@CasellesEdu) reported from Kensington, England

    @virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

  • feldmannews Mitchell Feldman (@feldmannews) reported from Bushey Heath, England

    @virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

  • tobyeverett14 Toby Everett (@tobyeverett14) reported from Wandsworth, England

    @virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

  • mistergrainger Robin (@mistergrainger) reported from Brentford, England

    @virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • PaulGoldsmith73 Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England

    @virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

  • FrTedCrilly Mark Reilly (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • JaneLHirst Jane Hirst (@JaneLHirst) reported from Barnet, England

    @virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • sugarplumier always minniemoocher (@sugarplumier) reported

    @virginmedia My network always on one bar crackling calls not connecting & dropping calls! Boardband is also slow & im paying the premium

  • EleanorEPovey Eleanor Povey (@EleanorEPovey) reported

    Once again @virginmedia have tried to screw us and quite frankly they're on the verge of losing my fiance as a customer.

  • Ant78uk antony coyne (@Ant78uk) reported

    Broadband down again @virginmedia and you robbing bastards have the cheek to send me a letter saying your upping my bill

  • Daviesonic David McCullagh (@Daviesonic) reported

    @sizutt @virginmedia No I didnt cancel yet. I am setting up another email and looking at all the options. Just paid my sept subs so as you say I have a month to sort my email. I will cancel this week and see what happens. Thx for your advice.😊

  • Chasmeister Chas D (@Chasmeister) reported from Cardiff, Wales

    @HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

  • fihowty Fiona Howarth (@fihowty) reported

    How incompetent are @virginmedia , phone line for 88 year old mother down last 12 hours , she is dependent on it and yet they say no problem can she check the cord is in , crawl on floor , I don t think so

  • superblink1 MajorMajor (@superblink1) reported

    @virginmedia My bill which was £35 per month increased to £50, then £60+ and finally £70+ without notice, no extra service added I had to cancel, then I was charged to cancel the TV, Phone and Internet separately on top. Can't pay won't pay.

  • Desmocorsenet Desmocorse (@Desmocorsenet) reported

    @virginmedia I was promised a month refund last time which never appeared and now it's off again. Fed up I cannot work from home as I'm supposed to be able to. Shocking service and time for a change. I've been here since Nynex and it's never been this bad

  • Kolvencia 🍂Flo 🐊🐄🍂 (@Kolvencia) reported

    @davidthyrat @jaidatruck Help. Virgin media are swarming the streets

  • gonortheast Go North East (@gonortheast) reported

    We're unable to serve Walker Drive, Lusby Crescent or Ramsay Crescent in Woodhouse Estate on service X21 due to @virginmedia works blocking the road. Services are operating via Greenfields Road. Please use bus stops on Weardale Drive.