Virgin Media

Virgin Media Outage Report in Hayes, Greater London, England

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The latest reports from users having issues in Hayes come from postal codes UB3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hayes, Greater London, England 10/18/2025 07:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hayes, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Hammersmith, Wembley, Ealing, Fulham, Barnet, Harrow, Feltham, Amersham, Wallington, Hampstead, Hounslow, Paddington and Stanmore.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Nope, this is a problem being experienced by everyone in the neighbourhood at the moment. @virginmedia has monopoly here & it's really not ideal when we are in Tier 3 working from home. #help #virginmediadownagain

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...

  • davidal123 David Israel (@davidal123) reported from Bushey Heath, England

    @virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.

  • nishp Nishchal Patel (@nishp) reported from Harrow Weald, England

    @virginmedia **** the wishlist. I just want a service that works. Definitely not virgin

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @virginmedia I would just like to Get the service I pay for ... that would be phenomenal

  • Alarms_Are_Us Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England

    @bigname81 @virginmedia 22 months of the same issues

  • JamesTeodorini James Teodorini (@JamesTeodorini) reported from Wandsworth, England

    @virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.

  • KittyPoole Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • nishp Nishchal Patel (@nishp) reported from Harrow Weald, England

    @virginmedia who gives a ****. sort your shitty service out

  • mkmtassociates Malcolm Todd (@mkmtassociates) reported from Harefield, England

    Virginmedia warning why would you sign up have had no internet all morning virgin say no issue but has been intermittent for weeks. WFH no chance. Agh

  • nishp Nishchal Patel (@nishp) reported from Harrow Weald, England

    @virginmedia @LutzS it's now two ****** days and I have no Internet and can't get through via any channel. I'm super pissed! 2 Days with no answer! ****** ridiculous service!!!!!

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

  • nishp Nishchal Patel (@nishp) reported from Harrow Weald, England

    @virginmedia Sort your muppet service out first!

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia never did I think that in 2020, I'd be home struggling with terrible broadband. Its been more than 24 hours now! #virginmediadown

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

  • szdar Shumailla (@szdar) reported from Harrow Weald, England

    @virginmedia absolutely fed up of your broadband. I keep losing connection; this is becoming a daily occurrence and it’s debilitating. Really not happy with this service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TalkTalk TalkTalk (@TalkTalk) reported

    @finnthebt Hello there Emlyn, we're not handling virgin media email. You need to contact their customer service, to further assist you on this matter. Thanks Teresa

  • ItsMojo_IDMe ItsMojo (@ItsMojo_IDMe) reported

    @DJ_Blitz_UK @virginmedia Trust me man!!! My wifi is forever **** indoors man, in any friggin room aswell, chels wants to get rid of it, I hate doing comparisons as they all say the friggin same; and every provider seems to be ****, there ain’t like a clear cut favourite;

  • LinaOku LinaOku🤘🌺🔆Fascismo nunca mais! (@LinaOku) reported

    @virginmedia @djc1805 your post code finder doesn't work. My internet is down now and wanted to check it.

  • christinaaar christinaaa (@christinaaar) reported

    @djc1805 @virginmedia I live in W4 and mine’s down too

  • agreen1911 Annette Green (@agreen1911) reported

    @virginmedia broadband down again BD10 any updates

  • agreen1911 Annette Green (@agreen1911) reported

    @virginmedia Yes done the checks and requested updates via text and email. But not heard a thing. Would like to know if its a big issue or just my box

  • LizzieArthur7 Miss L (@LizzieArthur7) reported

    @Imaralien @virginmedia are you in Ireland by anychance? trying to figure out if ours is **** too or just not able to facilitate two people working from home. using own data too.

  • ChrisChild11 Chris Child (@ChrisChild11) reported

    @virginmedia I'll try but I know it will be the same advice.. We see no problem here and all is good... Wait a week and see if magic happens...

  • Decerz_DD Dec ⚽️ (@Decerz_DD) reported

    @ThomasLinley1 @virginmedia Is that what the issue is? My upgrade is coming tomorrow but phone has stopped working and have no service, how helpful is that 😤

  • Hornyletloose David (@Hornyletloose) reported

    @virginmedia There is an outage in postcode area PA5 can we be advised as to when this will be fixed?