Virgin Media Outage in Hayes, Greater London, England

Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!

.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.

@virginmedia Still green. Not working

For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help

@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

@virginmedia got no TV, Internet or phone please help got code W02 on my TV

Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head

@virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings

@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2

@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2

@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.

@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

@virginmedia Yes I would like to cancel my service and still no one answer !!

@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow

@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

@virginmedia My network always on one bar crackling calls not connecting & dropping calls! Boardband is also slow & im paying the premium

Once again @virginmedia have tried to screw us and quite frankly they're on the verge of losing my fiance as a customer.

Broadband down again @virginmedia and you robbing bastards have the cheek to send me a letter saying your upping my bill

@sizutt @virginmedia No I didnt cancel yet. I am setting up another email and looking at all the options. Just paid my sept subs so as you say I have a month to sort my email. I will cancel this week and see what happens. Thx for your advice.😊

@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒

How incompetent are @virginmedia , phone line for 88 year old mother down last 12 hours , she is dependent on it and yet they say no problem can she check the cord is in , crawl on floor , I don t think so

@virginmedia My bill which was £35 per month increased to £50, then £60+ and finally £70+ without notice, no extra service added I had to cancel, then I was charged to cancel the TV, Phone and Internet separately on top. Can't pay won't pay.

@virginmedia I was promised a month refund last time which never appeared and now it's off again. Fed up I cannot work from home as I'm supposed to be able to. Shocking service and time for a change. I've been here since Nynex and it's never been this bad

@davidthyrat @jaidatruck Help. Virgin media are swarming the streets

We're unable to serve Walker Drive, Lusby Crescent or Ramsay Crescent in Woodhouse Estate on service X21 due to @virginmedia works blocking the road. Services are operating via Greenfields Road. Please use bus stops on Weardale Drive.