Virgin Media

Virgin Media Outage Report in Hayes, Greater London, England

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The latest reports from users having issues in Hayes come from postal codes UB3 and UB4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hayes, Greater London, England 05/06/2025 04:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hayes, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Ealing, Slough, Mitcham, Hampstead, Paddington, Kensington, Bushey, Amersham, Northolt, Hounslow, Watford, Epsom, Isleworth and Finchley.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomEaling Wi-fi
United KingdomSlough Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia second time this week, an outage in W8. Get it together

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Barnet, England

    @virginmedia Hi, Still intermittent issues in Area 21 and would like an ETA when this issue will be resolved ??

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    .@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin

  • MadsRB21 Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious

  • lewisgenney lewis genney (@lewisgenney) reported from Kensington, England

    @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    @virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    Virgin TV GO app down @virginmedia

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Barnet, England

    @virginmedia Ontop of that our phone line service are not even working which we cannot even call you for an update?...Please DM AsAP

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.

  • MarcCarro11 Marc (@MarcCarro11) reported from Rickmansworth, England

    @virginmedia are you for real? Jj Please can you confirm who I should contact to process this request? Also listen in to the call I connected with earlier. Would love to hear your thoughts on that customer service lady who could not be arsed.

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • TimLundSE26 Tim Lund (@TimLundSE26) reported from London, England

    @AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

  • spookyjulie Sarah Elizabeth Cox (@spookyjulie) reported from London, England

    @CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)

  • Dr_Black Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England

    @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

  • MinMon76 MinMon (@MinMon76) reported from Egham, England

    @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jackblackyello jackblack (@jackblackyello) reported

    @virginmedia moved house, was told my contract would continue at new property. Have been at house for 2 Month, been over charged and apparently on a new 18 month contract at a high price that in never agreed to. Raised a complaint online on 11 nov. No response!!!

  • Mehreenxhanif Mezz (@Mehreenxhanif) reported

    @virginmedia Hi someone was suppose to call be at 11am in regards to my complaint but no one has called?

  • TheKingofDads TheKingofDads (@TheKingofDads) reported

    @virginmedia you are currently stealing money from my bank account. I pay you for a service which is not being delivered. Old school dialup would probably be faster and more stable. You claim to provide the best but you a clearly wrong. #unhappy #getmeoutofthiscontract

  • antonyrob79 Antony Robinson (@antonyrob79) reported

    @virginmedia after 4 hours of being on hold/disconnected, the agent has booked an engineer to come out tomorrow. I can't even use my virgin mobile to tether as signal is terrible. Currently using my work vodafone to keep working. 3rd day in 3 weeks with no BB 😢

  • woodford_halse Woodford Halse (@woodford_halse) reported

    @virginmedia I don’t think the 140 characters available on Twitter are sufficient to explain. I followed all recommendations from your people who decided that a booster/extender from you is the only remaining option to help . This has not been sent.

  • MoodeeMu moodee-mu (@MoodeeMu) reported

    @virginmedia You think I haven't tried everything already? I don't understand how an issue could take so long to sort out

  • MissSaraLouise Sara Louise (@MissSaraLouise) reported

    @virginmedia internet is going down every 15 minutes - is something up with the area? LS14 postcode. Can’t get through any webchats or helplines

  • statoblue Graeme Boyce (@statoblue) reported

    @virginmedia @Zazzle86 Been waiting on call from 8pm last night another great service not 😡😡😡😡😡😡😡😡😡😡😡

  • sam_sugarman Sam Sugarman (@sam_sugarman) reported

    @virginmedia I do not want any resolution other than the cancellation of my virgin line (which has been set for Dec 22nd) and to not be charged for YOUR poor service. Again, please confirm asap.

  • 1pa1ntstuff youdontwanttoknow (@1pa1ntstuff) reported

    @virginmedia hello I'm getting really fed up now with ringing up every day for 10 days and getting through to some exotic country and no one resolving my problem, is there a UK number I can ring to resolve my complaint please , other wise I will be suing at the end of this week.