Virgin Media Outage Report in Hayes, Greater London, England
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The latest reports from users having issues in Hayes come from postal codes UB3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hayes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Acton, Ealing, Radlett, Woking, Watford, Epsom, Walton-on-Thames, Slough, Bushey, Greenford, Finchley, Fulham and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Feltham |
Internet | |
| London |
Wi-fi | |
| Acton |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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Tom Chant
(@Tomch1966) reported
from
Richmond, England
I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Luiz Otavio
(@llima3000) reported
from
Merton, England
@dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...
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Sarah Cox
(@SarahCo85095085) reported
from
Richmond, England
I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Christian Furr
(@Pientello) reported
from
Richmond, England
@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
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Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ArsenalRadar
(@ArsenalRadar) reported
@virginmedia A 18mth contract, effective 17/12 at higher price on already agreed 12mth contract. •VM confirm that they do not provide Broadband service for area they proposed contract to commence from 17 Dec and engineer would not even come out when they found out
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Bashirat A. Ibrahim
(@IbrahimBashirat) reported
@virginmedia Thanks for the clarification. The point is that some devices have lost wifi connection and everything we tried didn't help. Will this be fixed in due course please?
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Tania King
(@taniaking1991) reported
@virginmedia i find it ridiculous that I cancelled my broadband 21st July yet I’m still receiving calls from you saying I haven’t cancelled it and owe you money. I have a confirmation from you that it was cancelled 21st July! Shocking customer service!!
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Andy Scherer
(@AndyScherer66) reported
@virginmedia Not really tested the wired side as I've never needed to. Back in June I was getting speeds of 220s and 21s respectively but it has progressively got worse around here.
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Olaf 💙
(@OlafSearson) reported
Hi @O2 I am trying to give you a pac code to join the network but cannot get through. I am unable to use myo2 as the email address used on the account is incorrect (I did this through a Virgin Media telesales agent). Can you help?
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Andy Quinn
(@AndyQui29237736) reported
@makhattak @virginmedia Welcome to the club, nearly 48hrs now with no service at all and i work from home we must be able to to take some form of action against them for this
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Andrew Martin
(@noproblemcoza) reported
@virginmedia Because it isn't a total outage they don't seem to be taking it seriously. I'd rather that than having to constantly drop calls on Zoom or stream YouTube at 144fps.
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liam gillett
(@gillett_liam) reported
@virginmedia Yes. The person I spoke to was going to terminate my contract when she had spoken to steve the Wi-Fi expert.
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Andrew Martin
(@noproblemcoza) reported
@virginmedia The hub drops. You've replaced it and everything else up to the green box up the road. You even plugged the hub in to check at source. Same issue.
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Christopher Walton
(@Chriswally39) reported
It's a close contest for who talks more bollocks... The PM or @virginmedia service representatives.