Virgin Media Outage Report in Hayes, Greater London, England
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The latest reports from users having issues in Hayes come from postal codes UB3 and UB4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hayes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Bushey, Belsize Park, Slough, Ealing, Radlett, Wembley, Watford, Isleworth, Hayes, Cricklewood, Paddington, Chertsey and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
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David Gillan
(@DavidRGillan) reported
from
Harrow Weald, England
@virginmedia From 27 Jan onwards I have had problems with the supply and activation of the new TV360 System. I’ve spent hours on the phone but without success. However I did receive 3 separate promises of a call from a manager, most recently on 9 March, but I am still waiting!!!
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Alex
(@alext87uk) reported
from
Watford, England
@virginmedia is there an issue with WiFi ? Currently have none in Wd18 area
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues?
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Andy Routledge
(@drewalmighty) reported
from
Egham, England
Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia no internet again any issues in Rickmansworth?
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeffrey Knopf
(@JeffreyKnopf1) reported
Well @virginmedia the nails are going in to the coffin of your service ( absolutely useless) I am going to have to most probably look for other providers and also contact an ombudsman really this is the worst way to be treated
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Mike Hill
(@mikmikemicky) reported
@virginmedia It's getting to the point now where it will save me money by cancelling the TV and phone and subscribing to Netflix and buying a firestick. I've been a customer since virgin took over blueyonder maybe it's time to consider my options because loyalty means absolutely nothing.
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Thediamon_o
(@Thediamon_o) reported
@virginmedia website is saying there's no known issues, but somebody i know on the other side of town had this exact problem a few days ago.
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Himalayan Salt Store
(@himalayanstore) reported
@virginmedia I only have wireless connections. I have tried everything, all wires are secure, reset the entire hub etc. Still having spotty connections. Devices can connect to hub but show "no internet". Problem still ongoing. 3rd day of work costing me £100's
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Steven Couch
(@steveuchiha07) reported
@virginmedia Thank you for that but according to your team as my third party extended MY contract I have to pay a cancellation fee of £260 as it was extended?!? I disagree with this as I didn’t extend my contract. Hence the complaint but had no response from your complaints team since 4th Feb
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Bubs
(@slf_toon) reported
@virginmedia Yep, no known issues. Reported fault to call centre last week who did some resets and checks and told us everything was running fine but obviously its not!
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vas vangaveti
(@nivas2in) reported
@virginmedia I have done this also but no use , using this I found I am getting issue in the mentioned rooms. What is the use of that app ? I am not sure
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Neil Heron
(@BlueNeil69) reported
@virginmedia I can’t log in to Now tv on an Xbox or Now tv stick or a laptop. I also can’t even get to the sign in page of my Sky account as it says access denied
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Chris Harrison
(@LFC_Chris) reported
@virginmedia yes, seems to be the box that's the issue, I have two others and checked them when it happens and also Wi-Fi on different devices don't loose connection
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John
(@JohnBurnett1981) reported
@virginmedia That's the number I have spent over 30 on the phone to. Do you have a UK Head Office telephone number? I just need help. I'm not exaggerating my experience, this issue has been going on for months.