Virgin Media Outage in Hayes, Greater London, England

...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal

@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.

Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.

Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.

@virginmedia It's the first time for the cabinet but multiple times for the sh## service

@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.

So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever

So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal

@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.

@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....

@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.

@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice

@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude

@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy

@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful

@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.

@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service

@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.

@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now

@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really

@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring

@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!

@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown

@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!

@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!

Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!

@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!

On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.

The site says no known issues and the light is yellowish white as when normal. #virginmedia #virgininternet

@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.

20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬

@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down

@virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.

Sure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡

I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...

Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media

@virginmedia Not now as gave up trying to connect after 90 minutes. It’s just utter rubbish. Would never move to you guys...

If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!

@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine

@virginmedia we have had no internet service for well over a week and even after setting up the new hub 3.0 last night we yet again have no internet today 🤬 I am now going to get charged for going over on my mobile data allowance 🤬

@virginmedia Really pissed with your service. On holiday and missed a payment due to moving money about accounts and get threatening email about disconnecting. We dont have account details to hand and your website isnt great for this. We spend a fortune with you. Not happy.

@LivelyLot @BFSBABE @virginmedia Absolutely shocking, it is a consistent problem with Virgin, really shouldn't have left Sky

@virginmedia hey! If you ever want a service to just turn off and not be able to talk to a rep that's virgin. @StephenNolan @Ofcom @IAmJericho @bt_uk @SkyNews @SkyUK

@virginmedia I have checked service status which is telling me there is nothing wrong with the broadband, RIP no gaming tonight boys

@virginmedia No faults in area just the crap modem

@SarahFreer @virginmedia Mine has just gone down, also in LS6!

@virginmedia is there on going issues with virgin media broadband in Northern Ireland. I have had on going problems with my internet from having no internet to internet dropping. I am not receiving the service that I am paying for. ☹

@virginmedia Just for confirmation. Had an engineer out today which did not solve our problem as there is apparently an issue at a main hub further back in the system. Again I would like to highlight that this does not show on the service status as a fault so I cannot track a repair.

@Rcelectrics1 @virginmedia I've followed the instructions no known faults listed. Run a test, turned wifi hub off & on. Reset it....still not working!! No wifi for 3 hours now. I'll expect a credit on my account!!

@virginmedia no issues in the area that would affect the TV working