Virgin Media Outage Report in Hayes, Greater London, England
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The latest reports from users having issues in Hayes come from postal codes UB3 and UB4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Hayes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (7%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Hayes, England
The most recent Virgin Media outage reports came from the following cities: Hayes, Southall, Hammersmith, Slough, Hounslow, Mitcham, Barnet, Stanmore, Merton, Greenford, Watford, Hampstead, Greater London, Borehamwood, and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes
|
Internet | 14 hours ago |
|
Southall
|
Internet | 18 hours ago |
|
Hammersmith
|
Internet | 24 hours ago |
|
Slough
|
Internet | 1 day ago |
|
Hammersmith
|
Wi-fi | 2 days ago |
|
Slough
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Tracey Elliott (@TraceyElliott17) reported from Wandsworth, England@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England@virginmedia Probably not looking at the full conversation history then. Problem not between cabinet and house. However engineer forgot again to put notes down. Said to contact him and he abs his line manager would ensure resolution, however not returned calls or messages
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Ben Darlow (@kapowaz) reported from Richmond, England@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Paul Dupree (@PaulDupree19) reported from Harrow Weald, England@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Cat McNally-Hughes (@Cathemc) reported from Hounslow, England@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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adrian skelton (@hexham1971) reported from Barnet, England@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
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Muswell Hill Mum (@crouchendmum1) reported from Barnet, England@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Ben Darlow (@kapowaz) reported from Richmond, England@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Nicky Beale (@NickyJBeale) reported from Kensington, England@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Cat McNally-Hughes (@Cathemc) reported from Hounslow, England@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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Wozza (@DWozza) reported from Merton, England@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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nlmo3954 (@nlmo3954) reported from Slough, England@virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time
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Alarms Are Us Ltd. (@Alarms_Are_Us) reported from Bushey Heath, England@virginmedia @VirginMediaCorp guess we will go another week without being able to resolve! If only you understood the actually impact this has had... #promises #fail #CustomerService
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sine Effect Electronics (@sineeffect) reported@virginmedia "No service" followed by "Emergency calls only". No apparent issue with SIM, signal usually quite good in my location.
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David Pitt (@the_realdavidp) reported@virginmedia I’ve not spoken to anyone as from past experience, that’s not the solution. I’ve reset the hub, checked all the connections. My hub status shows Internet as “Access Denied”! And telephone disabled. The last time this happened it just magically restarted after 2 hours.
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JFK (@JFK_still_lives) reported@virginmedia 2nd day in a row now on #virginmobile Unable to send texts, no Internet connection & goes in & out of emergency calls only.
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Nick Davenport (@millwallnick80) reported@virginmedia what's going on with virgin mobile constantly says emergency calls only
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Kofi Kay (@IAmKofiKay) reportedVirgin media broadband increasing their price is bothering me. The service is still ****, the cheek
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Daniel Gill (@DanielG98941297) reported@virginmedia hi can you sort my connection out iam paying for a service which iam not willing to pay becuase i have no sercive so refund is or ill leave the company
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Chris Mayers (@TheRealChrisM) reported@virginmedia I already tried that and gave up after 40 minutes on hold on two separate occasions. Which is why I'm trying to get help from you... Which options in your phone system should I pick to get through the the best person to help with this?
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Ryan Green (@fort78) reported@virginmedia I appreciate the reply - but you didn’t answer my question at all - I said I know there’s an outage (I didn’t ask for advice on resetting the router, and your status page showed an area outage), I asked for a technical explanation of what the issue is/was
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Deborah Fox (@ZebraFox1965) reported@virginmedia I wasted an hour trying to speak to a person who could resolve the ongoing unacceptable broadband issues only to be cut off when put through to the 4th person! What has happened to your customer service and the broadband of which you boast, Virginmedia?!
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Christopher Higgins (@ChrisHiggins115) reportedAny one ells have the service just drop one minute it was fine the next can’t phone or text thankfully the internet is working but would be nice to have them come@out and say yeah we have a issue sorry instead complete silent and probably utter daniance about it @virginmedia