Virgin Media Outage Report in Twickenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Twickenham come from postal codes TW1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Twickenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Twickenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Twickenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of Westminster, Harringay, City of London, Wembley, Kingston upon Thames, Streatham, Hounslow, Croydon, Harrow, Southall, Hampstead, Greenford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Twickenham, England
Latest outage, problems and issue reports in Twickenham and nearby locations:
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia It's working now but was down for 12 hours
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Richard Endacott 🏴🇬🇧
(@enders1) reported
from
Windsor, England
@virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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mark garratt
(@markjg65) reported
from
Camberwell, England
Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Theo M-T✝️🏎🏁
(@BowenKnight_24) reported
from
Spelthorne District, England
47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Mike Harding
(@venoztks) reported
from
Wandsworth, England
@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David R
(@DavidRE42544123) reported
@virginmedia had 4 scam calls from someone claiming to be from Virgin Media in last 24 hours. When challenged they hang up. Can VM do more to publicise the issue to protect more vulnerable consumers please.
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Kay ✊🏻✊🏼✊🏽✊🏾✊🏿
(@astroqxeen) reported
@virginmedia can I have some help please? Internet isn't working and I'm up to date on my bills
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Community Standards Violation
(@EdSweatShorts) reported
@virginmedia Can someone in the customer care team please call me back as soon as possible as I have just been hung up on, please DM me for a contact number
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Emma Stanley
(@stanley_gma) reported
@virginmedia Tried calling a week ago and was promised a call back form a supervisor within 48 hours. The phone rang ONCE before hanging up. Is there someone who can contact me as don’t have the time to sit on hold again for nearly an hour to be told they can’t help
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Michael Gallagher
(@mmag007) reported
@virginmedia @virginmedia your text service is as disappointing as your Internet provision. Issue still outstanding.
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Adrian Potter
(@potts1303) reported
@virginmedia are your call centres busy 24/7. I have been trying to call for 7 days at different times of the day to cancel my contract as I am moving but either over 40 min wait or we are too busy call back. #nothappy #poorcustomerservice #howlongshouldiwait
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Rachel Rodriguez 😷
(@rayrod) reported
@iroughol @virginmedia I know this was not your question, but EE proactively called me up when my introductory rate expired and arranged to get me on a better rate rather than just increasing me to the ££££ "standard" price. Bill barely went up (like £1 a month). Not bad.
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Rhianne Barnsley
(@RhianneBarnsley) reported
@virginmedia Nope they since text me to say the visit has been put on hold :D so god knows when you’ll fix it
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adom99
(@adom991) reported
on the phone with VM customer service for close to an hour to find out what happened to a sim i ordered... unreal @virginmedia - you guys need to sort out your customer service model!!!! Ridiculous!
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Sarah Liddell
(@sarahliddell28) reported
I have never known such awful customer services @virginmedia we have been online chat for over 2 hours and still not resolved!