Virgin Media Outage Report in Twickenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Twickenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Twickenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Twickenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Croydon, London, Tower Hamlets, Walton-on-Thames, Wood Green, Chertsey, Southwark, Harringay, Bermondsey, Cricklewood, Golders Green, Northolt, Slough and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| Wood Green |
Internet | |
| City of Westminster |
Wi-fi | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Twickenham, England
Latest outage, problems and issue reports in Twickenham and nearby locations:
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞
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Matt Browne
(@mattlfc78) reported
from
City of London, England
@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
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Terry Pierce
(@telpierce) reported
from
Islington, England
45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐
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Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Fiorenza M. J. Panke 🇪🇺
(@FiorePanke) reported
from
Islington, England
@virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
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Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@skid_tourst) reported
@virginmedia Well, I've got a new hub being sent out. I knew it wasn't an area issue. Considering ALL the problems started as soon as the new hub was installed...
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Doing my best!
(@AlleyMohindra) reported
@ricox01 @accidentalSBM @virginmedia I feel your pain. I wanted to remove movies from my package and it was more expensive and to keep my package I had to take on a O2 SIM card which I will never use as we all have contracts. 5hours of my life, I will never get back! Feel tied to Virgin as the better area provider
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TheDementedSalad
(@DementedSalad) reported
Virgin Media are a ******* dog **** company, 6 days I've not been able to stream because of a "problem in my area" I thought they'd fixed it today, 2 hours into stream it ***** up again forcing me to end. I can't be ******* arsed anymore man. Dog **** company.
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rich
(@drgloucester39) reported
@virginmedia No… even last week on the phone they said lots of people having problems but not showing on service status… basically you communications suck.
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Laura Burton
(@LAURA____8) reported
@virginmedia I know how to contact you, it’s just a shame you don’t offer good service when I do
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Kerry Fleck
(@RedRascal_) reported
@virginmedia can I please have a number where I can speak to a human being who can sort my problem out? Your current system seems to be refusing to help on any level.
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Nicola Wild
(@NicolaWild14) reported
@virginmedia 5 hours and 15 minutes so far. How is this service?
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Glen Burnett
(@BurnettGlen) reported
@virginmedia Yea I need to discuss an issue with my services and every time I don't see the live chat feature on the website how can I get this issue resolved if I cannot talk to anyone !?
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Sarah Schumm (Croke)
(@Crokey123456789) reported
@virginmedia how do I cancel my contract please? Is there a contact number to call?
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Robsons Butchers
(@RobsonsButchers) reported
@Comsolveit @virginmedia @vmbusiness No warning- We only found out because a customer messaged us privately about not being able to get through.