Virgin Media Outage Report in Twickenham, Greater London, England
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The latest reports from users having issues in Twickenham come from postal codes TW2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Twickenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Twickenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Twickenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, London, Tower Hamlets, Hounslow, Tottenham, Islington, Croydon, Holborn, Harringay, Slough, City of Westminster, Finchley, Carshalton, Paddington and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| London |
Wi-fi | |
| Tower Hamlets |
Internet | |
| Tower Hamlets |
Internet | |
| Hounslow |
TV | |
| Tottenham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Twickenham, England
Latest outage, problems and issue reports in Twickenham and nearby locations:
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Egarr
(@sammy05) reported
@virginmedia So Virgin have just taken another full months payment. Just going to cancel my direct debit now. So tedious.
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Luke
(@ConboyL) reported
@virginmedia Yes still. Are you able to give me the current ETA fix date
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Karl Kendrick
(@kingbob01) reported
@virginmedia Hi .. no my dad is complety deaf and has a brain injury so my mum had to deal with these sort of things and is not in good health herself. She wanted to cancel from the 19th April as I have found her another supplier that can give her what she has now with you for half the price.
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Jim Symonds
(@JimSymonds) reported
@Berlinseshdmtv @virginmedia No "almost" about it. They wrote the book on crap customer service then spilt coffee on it.
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Kevin Johns
(@Berlinseshdmtv) reported
You know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a “sorry I don’t know” but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia
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Rowan Williams
(@Rowanfb) reported
@virginmedia bunch of conartists. Trying to cancel a contract 3 days into cooling off, cut off 3 times and email confirming set up of direct debit. How long do I need up keep ringing you?!! Never again!
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Dark Fluid aka CESSPOOL
(@GodwynnDexter) reported
@virginmedia And in the meantime the same substandard, unstable service from the beginning. With no sign of what you're doing to fix the poor service / products, or even an offer of compensation to customers affected. We all know you're all about profile and not people...
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Abraham Marín-Pérez
(@AbrahamMarin) reported
@virginmedia I already tried to call you, I was there waiting for over 40 minutes. Let me be clear: I'm not paying you anything else, I'm not paying this bill that you have produced. You lied to me. Fix this.
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BT
(@malonetoone) reported
@virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given we’ve had loads of issues with service it seems worrying.
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Arlene
(@ArleneH48169104) reported
@virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.