Virgin Media Outage Report in Camden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Camden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Camden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Camden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, City of Westminster, Woolwich, Ealing, Bushey, London, Camden Town, Newham, Barking, Islington, Ilford, Walthamstow, Hackney and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| Southwark |
Internet | |
| City of Westminster |
Total Blackout | |
| Woolwich |
Wi-fi | |
| Woolwich |
Internet | |
| Ealing |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Camden, England
Latest outage, problems and issue reports in Camden and nearby locations:
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Sam Blackmore
(@FaintVlogger) reported
from
Harrow Weald, England
Big up @virginmedia gone down in the Harrow area...
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia Oh now the TV is going down, getting glitches! Couldn’t be a more inconvenient time for your systems to fail
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ast_carter @SkyUK @virginmedia So obviously you have been working from home. What else do you have connected, did you notice any difference in speeds? When mine works getting 200+mb speeds but even that I’m still thinking it’s slow at times.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Glad I'm not working from home today, @virginmedia broadband down again 😒
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Teresa Bulford-Cooper MSc
(@TeresaBCooper) reported
@virginmedia Am about to write ( finally found an address on your site)as they can’t seem to resolve the issue on the phone- I keep getting passed around- very frustrating when I am trying to get resolution and being penalised for it.
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gripper
(@GripperTake68) reported
@virginmedia have you got a number that i can call that will get me someone who can help as this one is a waste of time
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Miguel Sousa
(@mglamorgan) reported
@virginmedia Thanks. I did check at the time and said all was fine...it wasn't. It was down for around 20 minutes and then came back. This has been happening on and off for some time, mainly between midnight and 1am. Looking at Twitter, it looks like I'm not the only one. 🙁
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Adrian Gibson
(@adrianpgibson) reported
@denis_shoots @virginmedia I found the cable cabinet at the end of my road wide open to the wind and rain earlier. Couldn’t shut it. Took 6 phone calls to report it. Virgin are so bad. 😤
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gripper
(@GripperTake68) reported
@virginmedia i did and it cut off, will be calling to cancel to be honest and the bill is extortionate
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gripper
(@GripperTake68) reported
@virginmedia whats the point, nobody answers the call, they just say they are busy, paying for a service that doesnt work properly
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Stephen Fallon
(@sffallon1) reported
@ETimsNet @virginmedia Did same last year and received a call next day , half price for everything , then had to cancel BT & Sky so expect their call tomorrow
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shane harris
(@shaneha30564034) reported
@virginmedia hi is there someone in the Vm install team that actually knows what there are doing , I’ve been awaiting new install for 14 weeks there has been issues but they have been sorted I just need my new hub 4 connected
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keep left
(@BillyMeaney1) reported
@virginmedia It's pointless. Your complaints team did nothing but send an email saying the issue is resolved, yet here I am, after 3 months, still with no service.
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.