Virgin Media outages and service status in Worcester Park, England

Problems in the last 24 hours in Worcester Park, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worcester Park, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Worcester Park, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hounslow, Croydon, Coulsdon, Twickenham, Brentford, Wandsworth, Sutton, Mitcham, Isleworth, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, and Feltham.

City	Problem Type	Report Time
Hammersmith	Internet	24 minutes ago
Hammersmith	Internet	1 day ago
Hammersmith	Internet	1 day ago
Hounslow	Internet	2 days ago
Hammersmith	Internet	2 days ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Worcester Park, England

Latest outage, problems and issue reports in Worcester Park and nearby locations:

• 
  R. Aaron (@aaronuart) reported 3 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Mike Fuller (@ninepine) reported 11 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Phil ******* (@SustyPhilC) reported 14 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Shasa Colson (@THE_COLSON) reported 19 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  JamesLee85 (@jameslee_1985) reported 23 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  ☆ Liezel ☆ (@liezel_t) reported 26 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Mrs R (@KateRenton) reported 28 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Nick Tippett (@nicktippett) reported 36 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Mike Fuller (@ninepine) reported 36 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Philip 🦅 (@Phil_Swallow) reported 40 minutes ago from Croydon, England

  @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

• 
  simone clark (@iglu_sim) reported 44 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Jeff Brown (@fadermonkeyking) reported 45 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  R. Aaron (@aaronuart) reported 46 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Charbster (@charbster) reported 49 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Ranjan Mallya (@RanjanMallya) reported 51 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Mark (@markrhorney) reported 52 minutes ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  Chris Shepherd (@shepherd_1972) reported 55 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Ravinder Judge (@judge_ravinder) reported 56 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 57 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Rana Rahman (@ranaraptor) reported 60 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charles Forsyth (@charles_forsyth) reported 6 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  Carl Difford (@CarlDifford) reported 7 minutes ago

  Hey @virginmedia - work on your customer service training. Renewed my contract this morning, then a salesman rings me this afternoon trying to sell me an upgrade. When I told him I’d just sorted my package, he simply cut me off without a further word! Good day to you, too, sir.

• 
  Ashley Smith (@AshleySmithUK) reported 8 minutes ago

  @virginmedia New contract Jul 31. Netflix completely broken, web throwing errors, and profile is showing an incorrect phone number that isn't mine. Called, used WhatsApp, zero help. Logged formal complaint and got a generic 28-day wait. Unacceptable customer service. Fix this.

• 
  Box National (@BoxNational) reported 12 minutes ago

  Hi , how can I escalate a serious issue which after 7 days is getting worse and im getting packages and increases which I am not asking for in fact I cant believe the incompetence from your customer services, its really bad and I need to speak to someone urgently @virginmedia

• 
  Sam Sheehan (@SamanthaJane_H) reported 14 minutes ago

  @virginmedia I did direct message 4 days ago, nobody read or replied. I’ll recap- 2 weeks no service, five engineers sent to diagnose the same problem multiple times, no fix. Complaints team open and close complaints immediately with no resolution. Fix not due for at least another week.

• 
  Sonic (@MrSonicAdvance) reported 15 minutes ago

  @virginmedia What I found frustrating, was that if I trimmed features from my package, the monthly price would go up, and if I added additional features the monthly price would go down. Utterly perverse! The whole process left me frustrated and bemused. Lovely people on your team, though. 👍

• 
  Lee Manton (Λη Μαντον) (@mantonl) reported 18 minutes ago

  @biggle1908 Virgin media service is good & fast, great deals for new customers, but renewal time they are horrendous. Mine went from £94 to £247 overnight, call centres are useless & it's a massive battle to get to a sensible renewal price. Left them this year after 20 years because of this.

• 
  Iestyn T Davies (@iestyntdavies) reported 19 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  Mont (@mont88n) reported 20 minutes ago

  @wixinho @steppaCS @virginmedia Same here, impossible to deal with on phone. Never reply to emails. Can’t even quit

• 
  Nicky P. Smalley (@Nicky_P_Smalley) reported 24 minutes ago

  @virginmedia All I need you to do is fix the internet in this postcode and keep it fixed. Not difficult.