Virgin Media Outage Report in Worcester Park, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Worcester Park, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worcester Park and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Worcester Park, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mayfair, London, Tower Hamlets, Croydon, Belsize Park, Hackney, Islington, Wembley, Kensington, Ealing, Paddington, Acton, Feltham, Hounslow and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Mayfair |
Total Blackout | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Worcester Park, England
Latest outage, problems and issue reports in Worcester Park and nearby locations:
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MMmm
(@MMmm45228284) reported
@virginmedia like myself rely heavily on broadband to access medical appointments and other health support. I’m actually wondering what you want me to write? Given @virginmedia scamming, rip off, contemptuous attitude towards customers. I’m actually wondering what you are expecting me to
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Keely Johnson
(@Keelybeans) reported
@virginmedia We have asked to escalate this complaint which was originally regarding an installation on the 27th October. It is now also regarding the poor customer service we have received, and are still recieving, whilst trying to resolve the complaint.
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Paul
(@ObscurePaulie92) reported
@virginmedia The service check now states that everything in my area is fine, but clearly it isn't fine. I've tried restarting the hub and the cables are connected fine.
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LydianMatt
(@LydianMatt) reported
@virginmedia It’s working again now but was down for hours last night really unhappy
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Keely Johnson
(@Keelybeans) reported
@virginmedia To be honest we are tired of going round in circles with this, we have already done a web chat and was told they couldn't resolve our complaint so it was passed to a manager, who did not call when was arranged. We had an email instead which we responded to and did not get a reply
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Jack Williams Will Wish You a Happy New Year!
(@JackWi34294939) reported
@toonsgowild Back when I used to have Virgin Media, the channel number for Cartoon Network was 704, the channel number for Nickelodeon was 712 and the channel number for Disney Channel was 724. Disney Channel and all the other Disney-related channels got shut down in 2020.
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Andy Golds
(@andyg81) reported
@virginmedia No not showing issues but there clearly is have rebooted 4 times already
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Paul
(@ObscurePaulie92) reported
@virginmedia I've not tried a full reset, due to the setup I've got on my network I doesn't want to resort to that.... however its funny how now the Internet seems to have returned...
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CHITRA SOUNDAR
(@csoundar) reported
@carolinesgreen @virginmedia they are a pain! They make you talk to a million people about why you want to cancel, offer you a 100 different discounts and try to wear you down.
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MaartenX.
(@MaartenSleeckx) reported
@virginmedia The fact the engineers keep coming back over and over again would suggest there is an issue they are unable to handle or repair. If you have been advised of an outage, by a consumer, who diligently explained the issue isn't new you should pay more attention to what he said. Me.