Virgin Media Outage Report in Hounslow, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Hounslow come from postal codes TW3, TW4, TW8 and TW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hounslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hounslow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, City of London, Kingswood, Hammersmith, Northolt, Islington, Croydon, City of Westminster, Hampstead, Purley, Mitcham, Kingston upon Thames, Harringay and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Greenford |
Total Blackout | |
| London |
Internet | |
| City of London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Stuart the Copywriter
(@StuartTarn) reported
from
Spelthorne District, England
A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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maureen robert
(@morish1) reported
from
Hillingdon, England
@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡
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Geoff Neale
(@g_neale) reported
from
Camden Town, England
@premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?
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simone clark
(@iglu_sim) reported
from
Kingston upon Thames, England
@virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Nigel Ellway
(@Nigelellway) reported
from
Camberwell, England
@virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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royal 🌈
(@elthampalacegay) reported
from
London, England
Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.
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Mariachiara
(@mariesnotcool) reported
from
Islington, England
@virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!
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Paul Simmonds
(@paulusthegrey) reported
from
Borehamwood, England
@virginmedia I think I may have an idea what’s happened to your service in #borehamwood It looks like a kerbside box has been totalled by a drunk driver.
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Wandsworth, England
@virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?
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💋unknown💋
(@unknown45523435) reported
from
Hillingdon, England
Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left
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≡xtr≡m≡pcuk 🔜 #i69 🤟
(@ExtremePCUK) reported
from
Hillingdon, England
@virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!
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MarcHayo
(@markhayo) reported
from
Kensington, England
Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.
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Rebecca Gould
(@beccaleigh99) reported
from
Islington, England
@virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝔸𝕧𝕒 𝔸𝕦𝕤𝕥𝕖𝕟
(@Ava_Austen) reported
When Virgin Media goes down over the entire area so 4G is whack as all virgin media users are overloading the network 🙃
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ronnie
(@a1ronnie) reported
@virginmedia how long has this been going on ? Virgin Media Outage in Margate, Kent, England any chance of some service some time?
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richard gibbs
(@mmmmmm____cake) reported
@virginmedia I've been speaking to your online chat for 2hrs spoken to 2 people who have been no help at all and told to call customer service....there's and hours wait time to speak to an advisor....customer service is a joke
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ronnie
(@a1ronnie) reported
@virginmedia when is the service being restored ? Virgin Media Outage in Margate, Kent, England
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Frank Ashworth
(@frankash) reported
@virginmedia your horrendous customer service never ceases to amaze me, 40 mins on chat being passed around teams it shouldn’t be rocket science this stuff 😡
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doughowarth
(@doughowarth) reported
@virginmedia Nothing on service status
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Mick
(@mickamy11) reported
@virginmedia Need to get in contact with someone who is suppose to be switching me over to my NEW house. My OLD house has been disconnected, but on the switch over date engineer was unable to run cables into my home has their isn't any running down my street to my house 😡😡
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Michelle Bonner 🏴
(@Michelleb0411) reported
@virginmedia I was cold called by a customer services agent to sell me the products they advised me to leave sky after 15 years and they would give me same deal!! The agent has spoken to colleges etc numerous times there is substantial notes on the account! Disgusting customer service
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Jade MacFarlane
(@MissScottyGirl) reported
@virginmedia wow you guys are shocking!! 1hr using your online chat to then be told the person I’m talking to can’t do anything and he’ll put me through to Cust Relations. Only to then find out, they closed at 6pm!! Bravo!! Great customer service! This is why I want to leave!!!
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Magic Ice
(@MagicIce) reported
@BlueandQueenie @UndeadIrish @QueenieandBlue I got a key last night and downloaded it but my virgin internet has been down for last 8hours #virgininternet #brokenvirgin #virginmedia