Virgin Media Outage Report in Hounslow, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hounslow come from postal codes TW3 and TW4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hounslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Hounslow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Camden Town, Harringay, Hampstead, Watford, Acton, Slough, Ealing, Belsize Park, Wood Green, Wandsworth, City of Westminster, Islington and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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🏴🇯🇲🇮🇪 Anthony Morgan
(@Anthony_Morgan_) reported
from
Brentford, England
@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
-
Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suzanne
(@NotthatSuzanne) reported
@MansfieldHerbal @helen_a15 @virginmedia Wtf. I pay £23 with Talk Talk land-line and broadband. I never pay for extra TV.
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Darren Tennant
(@darrenten) reported
@virginmedia Perhaps you might like to cancel the new SIM card that your CS said I need. Seriously you could advise virgin customers to check O2 service updates when they have network issues now we use their network
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Kassy Bull
(@kassybull) reported
@virginmedia please can you check the internet in our area? W3 6JE Ours seems to have gone down. We have checked cables and turning on and off but still not working for us?
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Nick
(@Nickthestone) reported
Hi @virginmedia & @O2 I’m a customer of both of yours, how do I get Volt, or is it Automatic?
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Andy Brice
(@andyslawjourney) reported
@SkyUK broadband is even more **** than usual in this weather. Can't wait to **** them off in September Who in this day and age has piss poor speeds???? @virginmedia have piss poor speeds at getting decent Internet in this part of the world
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Matt Hopper
(@thematthopper) reported
@virginmedia Yep, all services down but being fixed by 8pm tonight apparently
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Michelle Flynn
(@nowmrsflynn) reported
@abigailstein @virginmedia I've never had it this easy. Early morning call. Have you tried again? Last time I had a lovely Glaswegian guy after a few failed attempts and he was magic.
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Jonathan
(@Jimmycorkill3) reported
@virginmedia the WORST customer service centres ever. Speaking to two people who can barely speak English. Option of wait 4-5 hours for a WhatsApp conversation or ring up and have to repeat yourself 100x and they still get it wrong. 👌🏼
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ritesh
(@riteshsonawala) reported
@virginmedia Its been 5 mnths, we got the connection which was always slow and after a lot of follow ups ~18 calls. we were put on a shared line last mnth. Connection is still slow (given its shared) (fyi reference: 9199068). We have had a few visits from technicians but it's still the same!
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James Boulter Ⓥ
(@bpackingbongos) reported
@aroundthehills @virginmedia Corrina is phoning them now. If it comes to it she will cancel and I'll sign up as a new customer. Or go somewhere else.