Virgin Media Outage Report in Hounslow, Greater London, England
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The latest reports from users having issues in Hounslow come from postal codes TW3 and TW8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hounslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hounslow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Slough, Hounslow, Greenford, Hammersmith, Watford, City of Westminster, Hampstead, Croydon, Greater London, Camden Town, Borehamwood, Stanmore and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| London |
Internet | |
| City of London |
Phone | |
| Slough |
Internet | |
| Hounslow |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Befitat50
(@befitat50) reported
from
Lambeth, England
You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Helen Pinkers
(@Barchetta66) reported
from
Camden Town, England
Our 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KWig1
(@Kwig1) reported
@virginmedia Thanks for your reply. The updates have said several times that the problem has been identified. Clearly it has not. Appreciate it can take time to fix issues, do not appreciate the lack of genuine information.
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Alex Nelu
(@alex_nelu) reported
@virginmedia @mark_walsh_ADI You are pathetic @virginmedia, probably there is no engineer on site either, your customer service is a farce. I tried to put a complaint numerous times and it says registered as no “****”. Yes, four stars, and going onto my complaints “there is nothing to see here”.
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Remi
(@_Remi_ch) reported
@virginmedia What’s the point, they can’t help either! 2.5 months of trying to solve issues and now loosing all services completely and have to wait till Monday afternoon for when I need to work online over weekend. Selling packages you cannot deliver. Shocking customer support and service
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Tony G
(@TonyG99396877) reported
@virginmedia I am happy to supply your team with the complaints log numbers. Each time I get a response it is enthusiastically wrong, and does not address any of the issues raised. I requested a letter of deadlock and that has not been acknowledged or provided.
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Roy Hanney
(@RoyHanney) reported
@virginmedia @ExCeLLondon I will look it up on google maps… oh hang on I can’t cause I am a VM customer
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Jerard Knott
(@JerardKnott) reported
@virginmedia As no resolution and simply excuses have opted to cancel
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Francine
(@neonblue82uk) reported
@virginmedia Hi thanks for the reply. Our broadband and internet finally came back on Wednesday 21st. But it's awful, our internet keeps dropping out, internet radio keeps stopping, lost connection 4 times so far this morning, tv programmes on catch up keep freezing. It's so unreliable.
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Harry Legg
(@Harrylegg1998) reported
Virgin media has categorically the worst customer service and there is no competition. A thousand plagues upon them.
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Lydia Towsey
(@secretagent) reported
@virginmedia we left you having had such a bad customer service experience. We’ve tried to return your equipment on several occasions with no joy. You’ve now charged us £40 because you say you haven’t been able to collect it. This seems like a new low?
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Hemal Shah
(@montooshah) reported
@virginmedia Standard & not helpful reply. Service cheacker check done multiple times last week. Each time it asks to reboot the Hub, which I have done each time. It works for some time and again internet goes back to the intermettent state.Worst part is you have closed avenues to complain