Virgin Media Outage Report in Hounslow, Greater London, England
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The latest reports from users having issues in Hounslow come from postal codes TW3, UB2 and TW5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hounslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hounslow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, London, Paddington, City of Westminster, Southall, Harrow, Ealing, Camden Town, Slough, Islington, Sutton, Harringay, Brentford and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Croydon |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Paddington |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:
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Antje Southern
(@noneybean) reported
from
Islington, England
@Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia 6 months worth of internet issues
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia This outage has been going on a month. I sincerely don’t hold out any hope it will be fixed by 3 today but let’s see shall we?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The worst company I have every dealt with. Unless I have total loss of internet I get no discount on my bills. The fact that I have minimum service is irrelevant to your “customer care” #ofcom really needs to regulate your company because you are ripping off your customers
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Antje Southern
(@noneybean) reported
from
Islington, England
@robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia is there an issue in Wd37ay had no internet for a number of hours
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia Hi I am really sorry but I am not that tech savvy I just need someone to help me solve it and provide the service I pay for - I can’t get the monitoring service to work as I have little 4g - can someone call us
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia Our computers have not been able to log in since Friday pm - we have rung the helpline an automated check asked us 15 mins ago to reset the router and wait 10 mins - we have and it’s still not working. Just renewed my contract with you in Thursday and now patchy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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I WOODSI3 I
(@woodsie_) reported
@virginmedia make 0 sense If I renew I get the grace price maybe if I haggle the b+. If I literally leave and come back a new customer (literally within the hour) without so much as a fake moustache for a disguise I get the A* price
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Shoes Buttback 🇺🇦
(@DanMakesNoises) reported
@virginmedia Same network, WiFi, ten minutes later.
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Becca ♥
(@Rebecca46338538) reported
@filtermcleen @virginmedia This is also the second time this month this has happened in my area SE25 5BB. What’s the issue this time?
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Oof
(@Baby_orc) reported
@virginmedia Yes now being passed around from customer service so sales team back to customer service as I'm now being billed for a phone i never received
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Stuart Gipp
(@Stupacabra) reported
@virginmedia I've done that, you just hang up on me.
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harry916
(@harry916) reported
@virginmedia Any help here?
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Stephen Hodge
(@StevieHodge) reported
@virginmedia Customer service was absolutely ridiculous this morning. On hold, 27mins then cut off, agin for another 24mins, cut off. Live chat, 15mins between replies then no reply at all. Finally got through after being on hold for 23mins on the 3rd attempt. Time to move elsewhere!!
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scott tyler
(@scottytyler72) reported
@virginmedia hello. Could you help me as my tv box no longer works, it just flashes red and won’t turn on. Who can I contact?
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Keep It Creative
(@KIC_Social) reported
@virginmedia During the 12 months of this contract I will have spent around 3 days calling that number. I was on live chat for 4 hours today to get it escalated to the level of a complaint. Your customer service is criminal. I’m just waiting for it to be over before I tell ofcom.
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Dave
(@daveLadlow) reported
@virginmedia I’ve followed the steps on the self help website until you get to the point where it’s says you have connection problems with your devices, then it won’t let me go any further, so hence I can’t book an engineer visit