Virgin Media Outage Report in Lambeth, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Orpington, Waltham Forest, Southwark, Croydon, Ealing, Southall, London, Richmond, Newham, City of London, Ilford, Paddington and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hammersmith |
Total Blackout | |
| Orpington |
Internet | |
| Waltham Forest |
Wi-fi | |
| Southwark |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia The engineers were prepping to put in broadband upstairs I now have wires left hanging out the front box, no broadband I cannot get through on the phone and in my media offering an appointment on the 13th! I was in the middle of work! They need to return my service, immediately
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Stephen Ball
(@stephendball) reported
from
Camberwell, England
@virginmedia @nikkijcar Answer me for god sake! Do you think maybe when your existing customers are using your “moving home” service they might be busy oh I don’t know... moving home? So don’t have time to wait around for your engineer 90 minutes after their appointment?
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia How can you come to do an install on another property and affect a different property and then leave without saying a word or checking they have service knowing full well you knocked out their service.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Foss
(@fackjossey) reported
from
Camden Town, England
@virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia your engineers just left, created a problem, they weren’t even working on my property and just left. I can’t phone you because that’s not connecting? There’s no cable and no internet and I’m in the middle of my Classes and no internet!! I am not happy
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?
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Alison Carter
(@AllyThornton) reported
from
Kingston upon Thames, England
@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
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Lourdes Marenco
(@lourdesmarenco) reported
from
Camberwell, England
@benchappers83 @virginmedia Unacceptable! Fight them, this can’t be right. They can’t do whatever they please. Change provider if your rights as customer are not respected.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Glyn Shimell
(@Shims_g) reported
from
Bromley, England
@virginmedia your customer process to report a deceased account holder to cancel services is an absolute shambles, been on hold for 2 hours, no links on your website to do it. Thank god I’m with @SkyUK
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
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Daniel W
(@damawa42) reported
from
Camden Town, England
Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.
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Stephen Brian Lowe
(@StephenBLowe) reported
from
Kingston upon Thames, England
@virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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_
(@oshishrays) reported
I need to change from Virgin Media Their network is absolute ****. What broadband do you guys use?
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Squidgy_Midget420
(@SMidget420) reported
@virginmedia @Kandi_Sharma @virginmedia when will anyone be bothering to fix the servers? Mine's be trash for almost a year now and a few days ago I got a text saying it was updated but it's worse than before either get it fixed or change your slogan stop lying to people and wasting/stealing their money
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Matthew Armstrong
(@matt181170) reported
@virginmedia I’ve run the fault test and no issues were flagged up.
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Katie
(@katlizmag) reported
@virginmedia The text bot said they could not help further, they gave me this number 03454541111 through which an automated message said they could not help. Could you please give me a phone number I can call and speak to a person? I've been on the phone trying to sort this for over an hour
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Ariabba
(@_ariabba) reported
@virginmedia I also filled that form several times and the returning package never arrived
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Jon Burton
(@jburton123) reported
@virginmedia Thanks, I tried that before and got no help but will try again now
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Rachel lawson
(@rac_gall) reported
@Rumrazorbarbers @virginmedia @Rumrazorbarbers there a nightmare sometimes. they don't know how to help and hang up.
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Tim
(@Romseybloke) reported
@virginmedia 1 hour to answer a phone call , great customer service
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Nazzle #COYG
(@Mrs_AhmedZaman) reported
@virginmedia hi can I cancel my sky sports package please? Can't work out how to do it via my online account.
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Tetraplegic bhoy
(@stevenceltic81) reported
@virginmedia By #FasterCloser do you mean "if you want faster Internet, stand much closer to the router"? Any chance someone could be faster in replying to my complaint sent on the 19th of January?