Virgin Media Outage Report in Lambeth, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Croydon, Newham, City of Westminster, Hackney, Richmond, Wembley, Southwark, Harringay, City of London, Orpington, Poplar, Kingston upon Thames and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Jack
(@jackwenman) reported
from
Ealing, England
@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew newsham
(@newsham_1992) reported
@virginmedia I would appreciate someone contact me, rather than having to go on social media as a last resort to try and get some help! It is ridiculous!
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Kimberley K
(@Kimberley00123) reported
@virginmedia Hi. I’m getting bills from Virgin Media O2. How do I stop this? I don’t even have anything with an O2 sim in. I think the sim was part of a sign up at some point. Can you help?
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Kunal Patel
(@Kpatelofficial) reported
Trying to get my mobile number ported over to @02 @virginmedia from @VodafoneUK called yesterday was told 24h. 36 hours later and 2 x 21 minute calls later asked to call back. Please do not use them - I going to cancel my virgin internet too! Ridiculous
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alexgale77
(@airboredom) reported
@virginmedia @RodRapid1784 How to patronise, alienate and upset your customer all in one go. That’s quite some feat. Nothing to be proud of. Virgin Media - Missing the mark all of the time. 👌
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G 🏴🇭🇰20/20 ❤️
(@GeraintHK) reported
@virginmedia Hi Resolutions, Thanks for the email back - just to highlight the inconsistencies in dealing with Virgin Media, please see the attached screenshot of an X post I made about my experience of trying to resolve this. I followed all the options to renew that were easiest to me, then I sucked it up, and called the call centre when simple features failed. I have not heard back from your X team, I remember having to do this before the last time I had an issue. What is outstanding is what an average customer has to do to stay a customer of yours. Virgin are absolute time bandits to both the customer, and themselves; it's truly astonishing. In summary, after dealing with this situation with Virgin, I have three options depending on which call centre, method I use to try and resolve; Option 1 - accept a 50% increase (Cebu deal) Option 2 - accept a 125% increase (North England deal) Option 3 - accept the same rate, but resubscribe to the channels I had previously cancelled (London? deal) Well, none of these options work for me albeit I will be updating my X post shortly to include the third offer, from the Virgin team after more time has been spent by both parties, when a simple working click option to see my options from my account could’ve saved us a lot of time. For the record, I don’t wish to cancel just extend; why do we have to go through this each time I renew my contract, it's ludicrous and so frustrating. I am not going to accept the first two options proposed, they don’t even align with inflation and would ultimately cost Virgin more, especially if I simply re-subscribed post the hassle of returning equipment. The serious part of this complaint is that this is no way to treat customers that are happy with the service provided?! Best, Geraint
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J. Russell Manson
(@SwanlykGB) reported
@virginmedia Worst customer service and web app I’ve ever experienced. Will post videos of my experience soon. Can’t believe this is a tech/media company ¯\_(ツ)_/¯
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Audere Est Facere
(@RobRollin2) reported
@virginmedia i swear, 8 years with @VodafoneUK not one issue, then you promised me bells and whistles and in the first 12 months I have a list of issues. Roll on end of contract. You are utter garbage @virginmedia GARBAGE.
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Daniel Picciau
(@DanielJPicciau) reported
Anyone else having a network outage with virgin media fiber? Not sure if it’s just my street having an issue or if it’s an issue for everyone. @virginmedia
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PJ77
(@PJ7719) reported
@GordonMcRae2 @virginmedia Hi Gordon, was with Virgin for 20 years, saw family constantly get new and better deals as new customers, I decided to leave when I wasn’t offered anything to lower my bill, moved to Sky, monthly payments are about £30 cheaper now, better service and more channels
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Tony 8 toes
(@Tony_C_Croft) reported
@ben_benjamin3 @virginmedia Same old same old, I left Virgin Media when moving, they tried increasing price by over 40% as it was a new address, even though the same service provided, either they are scammers or their staff don't know what they are doing.