Virgin Media Outage Report in Lambeth, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Stratford, City of Westminster, Southwark, Hackney, Hammersmith, Southall, City of London, Barking, Croydon, Wembley, Bexleyheath, Islington and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| Stratford |
TV | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Tyler Smith | 17
(@TELITYceo) reported
from
Bromley, England
Grrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬
(@Dizzyeek) reported
from
Brentford, England
Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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Mark Moriarty
(@MoriartyMark) reported
from
Merton, England
@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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BigTaze #BLM✊🏿
(@BigTaze) reported
from
Hackney, England
@Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
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Just Clear
(@justclearuk) reported
from
Richmond, England
@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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K-E-H
(@K_E_H88) reported
@virginmedia been trying to get in touch for two days regarding a problem I have can I message you
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Deppresso
(@Deppresso) reported
@virginmedia Hi, can I send you a private message with my postcode/area and get you to escalate this issue, the issue is packet loss on the area and although the ticket says engineers are working on it, it has been 4 days without an update. Between 0.5 to 25% packet loss on uploads.
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Gill
(@gmoliver30) reported
@virginmedia Very disappointing that nobody at Virgin can help and even more disappointing that me details have been passed on to a debt collector/scammer … please advise what I should do
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The Plague Dr is in
(@venomstrike) reported
@virginmedia Sure..... You ring me up ask if im a current or new customer then hang up. but its a security check. pull the other one
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Daniel Buscini
(@buscini) reported
@SkyUK I'm currently with @virginmedia and I plan to come over to u guys. On your site u state u will try to get it up and running as close to the leaving date as possible.I assume u mean before the service with Virgin is disconnected? U don't leave ppl without service at all?
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Champions of Europe 🏆
(@ChelseafanF) reported
Now I know why @virginmedia have such good deals on, because they are the WORST for customer service……EVERRRRRR. I’d rather pay higher prices for products that actually work and customer services that I can speak to. 🖕🏻🖕🏻🖕🏻🖕🏻
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Alan - @mumblemiler@home.social
(@mumblemiler) reported
@FeastAndGlory @virginmedia Then offered me a “deal” for 67% more than I’m currently paying for half the speed. Given the poor customer “service” I’m pretty much certain to leave as they still haven’t got back to me with the “amazing offer to retain” my business. Broadband and 4 mobiles walking away.
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Jan
(@Janrd35723880) reported
@virginmedia Disgraceful customer service!!! When calling it is an Indian call centre which is incredibly loud and difficult to understand!! I shall be cancelling my contract with you especially as you are increasing it by £17 per month and no phone service!!!!
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O2
(@O2) reported
@Haggisman04 Hi, if you’re looking to cancel both your Virgin Media cable and O2 sim, you'd need to please call Virgin Media customer services. They’ll let you know about any applicable early termination fees and cancel the cable first. Once done, they’ll transfer to O2 for the sim.
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Tina Sharkey
(@Tinasharke) reported
@virginmedia I have no internet again. This is happening all the time. I am not getting the service I am paying for.