Virgin Media

Virgin Media Outage Report in Lambeth, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lambeth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lambeth, Greater London, England 11/25/2025 16:40

November 25: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Lambeth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ilford, Harringay, Hackney, Southwark, Waltham Forest, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, City of Westminster and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomHarringay Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lambeth, England

Latest outage, problems and issue reports in Lambeth and nearby locations:

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • fackjossey Foss (@fackjossey) reported from Camden Town, England

    @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anandpatil69 Anand Patil (@anandpatil69) reported

    @virginmedia Issue is going on for last 6 weeks or so. I have done all basic checks, including power reset. Nothing helps. When contacted ur customer care they told me box need replacing and/or software upgrade and they said it will cost money! Not sure why I should pay to fix a fault!!

  • kikogpe Dani (@kikogpe) reported

    @virginmedia I do not have any kind of signal reception in that area. 3G/4G/5G. Virgin Mobile is useless in the area.

  • Marcin74st Marcin Stankiewicz (@Marcin74st) reported

    @virginmedia Yes, your service check told me that everything is OK, no faults in the area as well. But my Hub3 has has constant error logs at the same time.

  • elliottbegley Elliott (@elliottbegley) reported

    @virginmedia Still waiting for any kind of customer service @virginmedia

  • StockportSue Sue Bredbury (@StockportSue) reported

    @virginmedia why have you just decided to cut my service for the day, without warning, to “make improvements ????” As I work from home, I am now having to either lose a days pay or give up my weekend. Appalling way to treat customers after 20 years of loyalty 😡😡

  • kgracie15 Kelly Gracie (@kgracie15) reported

    @virginmedia Just received this SMS: Script For Esendex We re currently experiencing a service outage in your area. Our team have identified the problem and an engineer is on their way to restore service. We apologise if you have been impacted by this.

  • sartajkajla Sartaj Singh (@sartajkajla) reported

    @virginmedia using wireless and speeds vary between 2 to 120mbps (download) and 0.1 to 30 mbps (upload)...connection has dropped few times in the last week and there is no pattern. we face challenges when we are using video calls for meetings - i had thought the ultimate oomph plan will help

  • joekinchuk Joe Kinch (@joekinchuk) reported

    @virginmedia my internet has been down for an hour now this is rediculous.

  • DianeCEWalker Diane Walker (@DianeCEWalker) reported

    @virginmedia please sort out your phone lines ! Wasted too much time this morning- as soon as I get through I’m cut off. On hold for ages -(still)with no option for a call back and no option to cancel services on line ! If I hear that ladies voice once more about oomph bundles…

  • sartajkajla Sartaj Singh (@sartajkajla) reported

    @virginmedia Hi @virginmedia Please tell me what would you like to know about my connection issue?