Virgin Media Outage Report in Lambeth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Orpington, City of Westminster, Hackney, Ilford, Newham, Wandsworth, Hounslow, Poplar, Southwark, Hampstead, City of London, Harringay and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| Orpington |
Wi-fi | |
| London |
Internet | |
| City of Westminster |
Total Blackout | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.
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Tom Chant
(@Tomch1966) reported
from
Richmond, England
I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Sarah Cox
(@SarahCo85095085) reported
from
Richmond, England
I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Just want the service m paying for it’s been going on to long.... East London
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Christian Furr
(@Pientello) reported
from
Richmond, England
@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday
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Tony Mills
(@tonystwit) reported
from
Kingston upon Thames, England
@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Jolly
(@Nigel_BigNn) reported
@virginmedia It's says everything is ok but when got home my said it's been down all day went to see my next door neighbor who all so said it's been down most of the day. People who are on the Nextdoor app are also saying the same thing I have just turned my router off waited 3 to 4 secs
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Anthony
(@AntJack81) reported
YOU UNDERSTAND THAT I NEED BROADBAND TO BE ABLE TO DO MY JOB, YES @SkyHelpTeam @virginmedia? Sky came to install the broadband then screwed it up and refuse to fix it, now Virgin has sent me a Hub that won't turn on. Absolute garbage the lot of you.
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@virginmedia You know it’s not that long ago companies used to come out and rectify problems. Value their customers and deliver so@e modicum of customer services. Why do I have to be an IT engineer and do your job.
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Lynne Aldridge
(@littleblueshed) reported
@virginmedia Day 6 of little or no broadband. We've pretty much run out of phone data & your automated "help" line says engineers know what's wrong & will fix it by 9am - just like yesterday. Do any humans exist who we can talk to?
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CostOfGreedCrisis
(@Costofgreed) reported
@virginmedia … because I have gotten quotes and I could get a reliable provider for so much less money a month. Not impressed with Virgin one bit and with other complaints I’ve read, it seems you make a habit of letting people down. (4)
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Neil
(@neilbays) reported
@MoneySavingExp No and no I'm afraid. Did get a good deal off @virginmedia a couple of months ago without haggling or threatening to leave, better package than we had and cheaper than the on-line new customer deals
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@virginmedia can you call me to discuss this service you call broadband. It’s like being back in 1999. It’s not worth the money and that’s the truth !
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David
(@DavidFromRoI) reported
@virginmedia Requested last Thursday under 14 days was told 24 hours and complaint logged Friday when advisor starting saying it was stuck
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✯ Franco سروش Sánchez ♕
(@FrancoS4nchez) reported
@virginmedia Unfortunately the people/company don’t care. Signal and service are terrible! I was promised 1gig speeds and there is no way I’m receiving it. Never received wifi boosters and why would I place an order for them? I was told on sign up ill receive 3 of them with the package
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Chris Gutteridge
(@chr15g1979) reported
@virginmedia But now 45 minutes on hold and still not getting anywhere. It's a little pointless directing people to something that so fundamentally flawed. What's the point if there's no one actually providing support