Virgin Media Outage Report in Lambeth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 21: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hounslow, Waltham Forest, Croydon, Hammersmith, Ilford, Southall, Paddington, Southwark, City of Westminster, City of London, Wembley, Islington and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Wi-fi | |
| Waltham Forest |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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Nia Wyn Thomas
(@niawynthomas) reported
from
Richmond, England
@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia Done that, and still doesn't work
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
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Richard Gendal Brown
(@gendal) reported
from
City of London, England
@virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Mark
(@markrhorney) reported
from
Lambeth, England
@virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusiness outage estimated fix date is 20/09. What planet are you lot on?
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Virgin Media should change their name to Virgin Media Outage
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Time to ditch @vmbusiness I think, unreliable service & weak support
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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John carroll
(@Johnboy82903002) reported
from
Brentford, England
@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wevsky
(@wevsky) reported
@virginmedia Already did, they seem to think it's an issue with @shopto blocking my ip. not that i ever get any replies from @shopto when i tweet about this
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hammond sombra enjoyer.
(@haruziegler_) reported
@BABYWAlFUU @virginmedia That sucks, the good news is that the season ends in 20 days but yeah that sucks anyways.
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Simon Roe
(@siroe31) reported
I have said it many times before but is there a company with worse company service than @virginmedia
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Sumeet Firodia
(@sumeet_firodia) reported
@virginmedia I already received a respone on letter as well stating apologies But that does not solve thd problem N if its 28 days do u want me to raise complaint for every disconnection ?
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Rebecca Franks
(@Becca_JF21) reported
@virginmedia Hi there, I'm trying to log in but have forgotten my password. Every time I go through the reset process I'm told by your website that the relevant page is broken. How do I reset my password in that case? Thanks!
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Katie
(@Kxtie_r1999) reported
@virginmedia I presume so? They were aware of the issue
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Ross K
(@ross_k) reported
@virginmedia There was a fault in the area yesterday and a van came out. Today no fault showing but lost connection 20+ times. Your tech support kept going on about WiFi black spots despite the fact I’m using Ethernet in modem only mode. How to I speak to someone that knows about technology?
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Sumeet Firodia
(@sumeet_firodia) reported
@virginmedia Its just wifi I raised a complaint on the website and received a letter in response to it
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Lee Barber
(@leewbarber) reported
@virginmedia hello. I have WiFi but can’t connect to internet. Is there a problem in my area?
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Juggzy Malone
(@Juggzy) reported
Because it seemed mightily like an algorithm pushing leaving customers to the top of the feed in their areas and dropping them back down again once the threat of leaving has passed. @virginmedia