Virgin Media Outage Report in Lambeth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ilford, Harringay, Hackney, Southwark, Waltham Forest, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| Harringay |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Foss
(@fackjossey) reported
from
Camden Town, England
@virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anand Patil
(@anandpatil69) reported
@virginmedia Issue is going on for last 6 weeks or so. I have done all basic checks, including power reset. Nothing helps. When contacted ur customer care they told me box need replacing and/or software upgrade and they said it will cost money! Not sure why I should pay to fix a fault!!
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Dani
(@kikogpe) reported
@virginmedia I do not have any kind of signal reception in that area. 3G/4G/5G. Virgin Mobile is useless in the area.
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Marcin Stankiewicz
(@Marcin74st) reported
@virginmedia Yes, your service check told me that everything is OK, no faults in the area as well. But my Hub3 has has constant error logs at the same time.
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Elliott
(@elliottbegley) reported
@virginmedia Still waiting for any kind of customer service @virginmedia
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Sue Bredbury
(@StockportSue) reported
@virginmedia why have you just decided to cut my service for the day, without warning, to “make improvements ????” As I work from home, I am now having to either lose a days pay or give up my weekend. Appalling way to treat customers after 20 years of loyalty 😡😡
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Kelly Gracie
(@kgracie15) reported
@virginmedia Just received this SMS: Script For Esendex We re currently experiencing a service outage in your area. Our team have identified the problem and an engineer is on their way to restore service. We apologise if you have been impacted by this.
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Sartaj Singh
(@sartajkajla) reported
@virginmedia using wireless and speeds vary between 2 to 120mbps (download) and 0.1 to 30 mbps (upload)...connection has dropped few times in the last week and there is no pattern. we face challenges when we are using video calls for meetings - i had thought the ultimate oomph plan will help
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Joe Kinch
(@joekinchuk) reported
@virginmedia my internet has been down for an hour now this is rediculous.
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Diane Walker
(@DianeCEWalker) reported
@virginmedia please sort out your phone lines ! Wasted too much time this morning- as soon as I get through I’m cut off. On hold for ages -(still)with no option for a call back and no option to cancel services on line ! If I hear that ladies voice once more about oomph bundles…
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Sartaj Singh
(@sartajkajla) reported
@virginmedia Hi @virginmedia Please tell me what would you like to know about my connection issue?