Virgin Media Outage Report in Lambeth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lambeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 25: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lambeth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of London, Hammersmith, Newham, Wandsworth, Southall, Croydon, Ilford, Bexleyheath, Southwark, Harringay, Ashtead, City of Westminster and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lambeth, England
Latest outage, problems and issue reports in Lambeth and nearby locations:
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Gk
(@Gksharkar) reported
from
East Ham, England
@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Ahmed Elfaki
(@elfakiuk) reported
from
Ilford, England
@virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.
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Dj Smith
(@ImDjSmith_) reported
from
Hackney, England
@virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Keith Hollins
(@KeithHollins) reported
from
Bexleyheath, England
@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
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Louis W. B.
(@eta1874) reported
from
Bexleyheath, England
@virginmedia Can’t login at the moment as I am trying to do a teams call...
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Welby McRoberts
(@welbymcroberts) reported
@virginmedia The messages are Text messages based. The request for no further contact was raised via 150, it was also relayed to both agents when canceling my service, and to your selves via twitter. My marketing preferences have also always been no contact.
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Emily
(@emblythx) reported
@virginmedia had the worst experience with Virgin Media customer service today. Absolutely appalling. On hold to speak to an agent for 1 hour and they ended the call. Atrocious service.
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⚡❤⚡Hope ⚡❤⚡🍊
(@JGPhoenixRising) reported
@virginmedia Cut me off. It is a ridiculously tortuous system. I have been a customer for over 10 years and have decided to leave. Yet I can not do this with ease and am being charged £85.00 per month whilst this goes on!
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FISTFULLOFBEARD
(@S_21J) reported
@virginmedia I have tried ringing this number. I have been waiting to get through for hours on end. It's ridiculous wait times to get through to an agent. Part of my initial complaint was exactly this problem
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Phil Down (he/him)
(@phildown4) reported
@virginmedia Thanks for reply. As virgin has added this to his virgin media package I would say it’s your responsibility it cancel it. He has not put the SIM card you sent in his phone or called the number. Just remove the mobile from his media account please.
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Phil Down (he/him)
(@phildown4) reported
@virginmedia I have just had my elderly father on the phone to me in tears about some SIM card being added to his package that he cannot cancel. He has called your customer service a number of times in past two weeks to get this cancelled but the team say no.#poorcustomerservice
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lesley hawkes
(@hawkes1947) reported
@virginmedia I sent a complaint via the ceo of the company,it’s being looked into apparently
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G Matheson
(@GMatheson5) reported
@virginmedia @virginmedia Yes - roaming settings have been changed multiple times. If we're going through this again what happened to the 'worldwide roaming outage' that your support said was the problem? Were they just lying?
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Greg Smith
(@Greg_whu_Smith) reported
@virginmedia No it doesn’t, just want to cancel my service now. Please provide email or alternative direct number
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Luci R
(@Lucilou101) reported
@virginmedia keep getting calls on my landline from Virgin (supposedly) telling me theres a problem with my internet speed and asking me to do things (but my internet is all fine and they dont ask account number/security etc), keep just hanging up but can you confirm its a scam?