Virgin Media

Virgin Media Outage Report in Lambeth, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lambeth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lambeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lambeth, Greater London, England 12/01/2025 08:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Lambeth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Hammersmith, Southwark, Croydon, Hackney, Ilford, Paddington, Waltham Forest, Hounslow, Bromley, Hampstead, City of Westminster, Newham and Bexleyheath.

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City Problem Type Report Time
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Lambeth, England

Latest outage, problems and issue reports in Lambeth and nearby locations:

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice

  • Louisblack Louis Houghton (@Louisblack) reported from Wandsworth, England

    @virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

  • flowergirl_lon Flower Girl London (@flowergirl_lon) reported from Croydon, England

    @Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.

  • agrayphoto Adam Gray (@agrayphoto) reported from Croydon, England

    The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid

  • aubreydav1s Aubrey Davis (@aubreydav1s) reported from Ilford, England

    @virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well

  • KeithBursnall Keith Bursnall (@KeithBursnall) reported from London, England

    @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

  • FelicityJBee Felicity Bainbridge (@FelicityJBee) reported from Poplar, England

    Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @Ceryslynda @virginmedia Same problem

  • mfelmi Dan King (@mfelmi) reported from Lambeth, England

    @virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.

  • gborg9 Gino Borg (@gborg9) reported from Merton, England

    @virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia is becoming shit !

  • aarongrantham aaron grantham (@aarongrantham) reported from Lambeth, England

    @virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.

  • Louisblack Louis Houghton (@Louisblack) reported from Croydon, England

    @virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.

  • gborg9 Gino Borg (@gborg9) reported from Merton, England

    @virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.

  • baby2mummies 2 Mummies & A Baby (@baby2mummies) reported from Merton, England

    @virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fionabu21707255 fiona burgess (@fionabu21707255) reported

    @virginmedia I have emailed Lutz Schuler. He forwarded the email to another department. They replied yesterday but couldn’t even spell complaint correctly!!! It doesn’t inspire any confidence if something as basic as spell check is overlooked!

  • pSK Pete Hobson (@pSK) reported from Brighton and Hove, England

    You bunch of cheap *** fraudsters @virginmedia . Invest in your infrastructure. Invest in your tech support. You really need a government watchdog don't you. You clearly can't be trusted to be a private company

  • danieljaws93 Dan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@danieljaws93) reported

    @virginmedia not only that but I can't upgrade online, I have to call or webchat? Seems a bit ridiculous. Almost as ridiculous as trying to charge a 5G package price when you don't have 5G available. Shoddy service for existing customers seems to be a trend you're creating mind.

  • GPlatings George Platings (@GPlatings) reported

    @virginmedia another day of bad internet service from you guy's. It just keeps cutting out. I wonder why I pay for 100Mbs when I often get 0...

  • ThaRingRippa Ring Rippa (@ThaRingRippa) reported

    @virginmedia why is your customer support so awful?

  • Cosworthlady Ann 🦔🦅🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Cosworthlady) reported

    @virginmedia still don't have working BB despite getting a new hub yesterday. Spent 40 mins on 150 last night then 80 mins on the 0800 number last night before being cut off. I've booked an engineer online for the 30th but I'm not a happy customer&considering leaving for SKY

  • fionabu21707255 fiona burgess (@fionabu21707255) reported

    @virginmedia My sister has had a chat to a gentleman called Troy. He didn’t grasp the problem!! He said that there wasn’t an issue then he said that there was a problem with the TV. The TV is working! Then he said an engineer had been sent; now she is waiting in a queue to book an engineer!!

  • PhilCampbell_ Phil Campbell (@PhilCampbell_) reported

    @virginmedia In addition to that how do I ever get help from Virgin to fix my broadband? I've called 6 times and waited for an hour on hold to be cut off every time. I've sent 2 customer relations emails and never get a reply! Not happy paying for a broken service.

  • snazzyzazzi snazzyzazzi (@snazzyzazzi) reported

    @virginmedia internet has been down for 5 hours!

  • Scowling100 Sally Cowling (@Scowling100) reported

    @virginmedia Trouble with that number is it's all automated so can't speak to anyone. Not great customer service @virginmedia