Virgin Media Outage Report in Waltham Forest, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Waltham Forest come from postal codes E11 and E17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Forest, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Forest and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Waltham Forest, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Waltham Forest, Bromley, Hammersmith, Southwark, Dagenham, Bexleyheath, Poplar, City of London, Enfield Town, Ilford, Kensington, Romford and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Internet | |
| London |
Total Blackout | |
| Waltham Forest |
TV | |
| Bromley |
TV | |
| London |
TV | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Forest, England
Latest outage, problems and issue reports in Waltham Forest and nearby locations:
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Dave Hammond
(@Dave_CAFC) reported
from
Crayford, England
@virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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Neil Adie
(@Yellow212) reported
from
Walthamstow, England
@virginmedia has broadband gone down in my area? My WiFi has stopped working all day in Chingford.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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Jonathan Graham
(@jagraham90) reported
from
Tottenham, England
@virginmedia I have never experienced worse service in my life. I have spent the last 6 hours on the phone to you and still have no comfort that you know what you’re doing or can deliver a product. It’s extremely disappointing as a nee customer. Avoid.
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Moosehead
(@mr_moosehead) reported
@virginmedia how do I actually get to talk/communicate with your customer services? Waiting for over an hour on the phone is not viable customer service. I'm happy to communicate via chat etc, but you don't give that option.
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Duncan Waugh
(@waughzone) reported
@virginmedia My online account smugly says my order was delivered yesterday. Only partly true. I can’t spend another 2 hours on the phone trying to speak to a human. How do I resolve this? I can’t even cancel my contract without spending hours on the phone. Such awful customer relations.
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Gary Ayto
(@AytoGary) reported
@virginmedia Wait people can play online with this garbage broadband #notfitforuse
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graham littler
(@adelwire) reported
@virginmedia Contract day?!? Nothing happening. Crap vm living up to their customer service reputation.
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Aiden Dugdale
(@aidendug) reported
Virgin Media are ******* dog ****
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stuart folley
(@stuartfolley) reported
@virginmedia had a email yesterday saying how you’ve improved my WiFi and no need to do anything.. funny that because the last 2 months it’s been absolute garbage and it’s still crap after this email! What’s happened?!?!
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Duncan Waugh
(@waughzone) reported
@virginmedia I’ve done that. ‘Please allow 28 days to investigate’ - that’s no good to me. I have 14 days (11 now) to find out whether you can provide the service I am paying for. Is not not possible for someone to call or email instead of me shouting down a drainpipe hoping for a reply?
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marcia....c.o.d aka xxMumwithaGunxx
(@welshmarcia) reported
@virginmedia Hello.apparently there was but then I had a text to say it was fixed but the same issue occuring I've had for months .im really not happy now..ive been told I need a hub4 because we have alot of devices but nobody can seem to help me keep my tariff and change to the hub4.
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em ☀️
(@_emhay) reported
So @virginmedia have upgraded our Wifi. It’s gone from absolutely terrible to absolutely terrible 😐
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Sascha Mullen 💙
(@SMullenHV) reported
@virginmedia Yes already done that. We have 2 issues, 1. The incoming speed is 119mbps (paying for 500) and 2. WiFi speeds are significantly reduced. Do I need to be considering @SkyUK??