Virgin Media Outage Report in Tower Hamlets, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Tower Hamlets come from postal codes E77, E2, E14 and E20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Tower Hamlets, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Acton, Hackney, London, Ealing, Bermondsey, Harringay, Fulham, Paddington, Finchley, Croydon, Borehamwood, Ilford, Wembley and Walthamstow.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Enfield Town |
Internet | |
| Acton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
-
Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪
-
Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia I think it's a standard engineer visit to address the broadband outage. We're hoping it won't lead to another cycle of cabling attempts, although I understand that things have to take their course and hopefully get there in the end.
-
Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.
-
Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
-
Caroline Meaby
(@carolinemeaby) reported
from
Stratford, England
@virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?
-
Ash
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia hi I would like a number that works so I can cancel my contract as I’m baffled tried 0345 454 1111 for the past week and no service hangs up? Can’t email anyone no chat bot!
-
𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.
-
tim
(@t1m1964) reported
from
Camberwell, England
@chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
-
𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
-
Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia The local council resurfaced the pavement outside of our front garden wall shortly before these problems arose, so we're wondering if they damaged the cables there. I informed the engineer who came and customer services about that.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
-
Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
-
Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡
-
Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia my internet has gone down every day this week (and again now, as I’m about to start remote teaching). I’ve checked and the website says there are no problems in our area but something isn’t right and I can’t carry on like this....please help ASAP #e17
-
𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
-
𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sophie Campbell
(@aguidetolondon) reported
Have waited five days for @VirginMedia appointment which turns out never to have existed. Told me it was booked, it's in my calendar, 8am to 12pm today. No evidence at your end apparently. TQ to Laura, who dealt with the fallout.
-
💕Sค๓๓Ꭵ Jo💕
(@FroootyToooty) reported
@virginmedia Yes there is still issues in my area but online says they is none even tho there is
-
PowWowNow
(@PowWowNow1) reported
@virginmedia Have no internet, no TV no phone. Since 22nd December. It's an issue on your end. Please fix in E15 London there is no internet
-
Mike Evans
(@MikeEvstog) reported
@virginmedia I spent 45 minutes on hold yesterday before I spoke to someone, as I didn't know the account password she seemed unwilling to help. The power of attorney documents were sent to that address when I cancelled my father's mobile contract but this doesn't seem to be shown on the acc
-
Luke
(@LukeGraham23) reported
@virginmedia just got hung up on after being on hold for around 30 minutes. Shoddy service for a brand new customer!
-
Mauro Calo
(@Thecarmagdriver) reported
Hey @virginmedia last chance or I cancel my contract. Day 6 and you’ve still not called us despite being told every day I am in a queue to speak to someone. This is about more than my WIFI signal now. I can buy an after market solution. I am not getting what I am paying for.
-
A H
(@abidlfc) reported
@virginmedia Yes, but still not sorted the issue out and waiting for the manager to ring me
-
A Avery Stills
(@aaverystills) reported
@drewbdesigns @virginmedia @OmbudServices Same... M200 fibre but I get up to 50mb and now another price hike in the name of 'improvements'. I never seem to see those improvements.
-
They Went That Way
(@theywentthatway) reported
@IanDBlades @virginmedia We use Three Homefi 4G and it is adequate (with some caveats). Neighbours forever complaining about Virgin expense and service. Don’t know how they afford it.
-
Charlie! 🏳️⚧️🔸
(@CharliesNovella) reported
@virginmedia yes i have! the tv has been playing up too, your support page however, and phone number take us through a series of automated messages! they don't work! we need a technician !