Virgin Media Outage Report in Tower Hamlets, Greater London, England
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The latest reports from users having issues in Tower Hamlets come from postal codes E77, E14, E2 and E20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tower Hamlets, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, Lewisham, London, Tower Hamlets, Ealing, Ilford, Croydon, Hackney, Hampstead, Camden Town, Leyton, Wembley, Fulham, Enfield Town and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Lewisham |
TV | |
| London |
Total Blackout | |
| Tower Hamlets |
Internet | |
| Ealing |
Internet | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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WILKO
(@__W1LK0_) reported
from
Merton, England
@virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
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John Steele
(@Chilly_in_the) reported
from
Merton, England
@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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this is annie
(@becpearsonz) reported
Absolutely bullshit customer service from @virginmedia my elderly mother tried to cancel her broadband and instead was passed around and then asked for card details. Once she hung up they called back and asked her to call again on a whole different number?
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Laura.🌻
(@LauryJadee) reported
@oftenpartizan @virginmedia It's a joke! My services are dog **** most the time as well, my internet drops more than a prostitutes underwear.
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Peter Tancred
(@tancstar) reported
@virginmedia I have raised it online, but if you can’t listen to the call then it’s you word against mine so we need to get this resolved and I think as the customer your just going screw me over thanks for the anxiety attack by the way can’t believe the hoops
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Elgee737
(@elgee737) reported
@virginmedia Your Indian call centre was useless, poor phone line, could hardly hear them. Just kept repeating it was due to construction outside my property, but there is NO construction. South African call centre much better, rearranged for today.
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Saurabh Verma
(@saurabh_mca06) reported
@virginmedia Hi, Installation done on 22 Feb but no compensation amount has been added. I had called cust care team twice but they mentioned that someone from mgmt team will call and clarifiy the issue. But I haven’t received any calls yet. Can you pls check?
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The Crow
(@PaulWalker1862) reported
@virginmedia recieved a letter this morning offering new plan for mobile phone. Called customer services, offer expired last month!!!!!
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Cllr Hazel De Nortúin
(@HazelPBP) reported
from
Dublin City, Leinster
@virginmedia I'm being charged for a mobile phone service that I cancelled two years ago. I'm still having trouble reaching someone to fix it.
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Laura.🌻
(@LauryJadee) reported
@ReissOmari @virginmedia I can't even be ****** with them anymore, I'm coming off them. They look after new customers better than their existing ones l, trying to tell me it'll cost me £75 for my broadband alone when a new customer can get it for £36? 🙄
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AJIT SINGH
(@Desi_bloke) reported
@VirginMediaIE please can you improve your customer support service for existing customer. Understand the busy traffic, but waiting period of more than 30 mins to speak to customer support team is outrageous. #virginmedia #VirginmediaIreland
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🇬🇧
(@RossitersShorts) reported
@virginmedia How will this be investigated never mind resolved without knowing my details?