Virgin Media Outage Report in Tower Hamlets, Greater London, England
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The latest reports from users having issues in Tower Hamlets come from postal codes E77, E2, E20 and E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Tower Hamlets, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Paddington, Lewisham, Wandsworth, Bermondsey, Surbiton, Ilford, Tottenham, Acton, Hackney, Harringay, Southwark, Hampstead and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| Croydon |
Total Blackout | |
| Paddington |
Total Blackout | |
| Lewisham |
Internet | |
| Wandsworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
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VanHowe
(@howedali) reported
from
Lambeth, England
I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom
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David Gillan
(@DavidRGillan) reported
from
Harrow Weald, England
@virginmedia From 27 Jan onwards I have had problems with the supply and activation of the new TV360 System. I’ve spent hours on the phone but without success. However I did receive 3 separate promises of a call from a manager, most recently on 9 March, but I am still waiting!!!
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
. @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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Eoghan
(@owengmusic) reported
from
Wandsworth, England
@virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
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Cameron
(@camjwall) reported
from
Lambeth, England
@virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jānis Garkalns
(@JGarkalns) reported
@virginmedia Broadband package, this is the third call i've had dropped just now when a member of your team said ''i will ensure the call doesn't cut out.'' Account in my name is exactly the same as on Twitter, can someone get in touch with me ASAP please?
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Rosco
(@Rosco31166603) reported
@virginmedia Yes, I’ve put in the postcode and it says that there is no issues. I have tried rebooting multiple times aswell.
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Christine
(@Christi39014492) reported
@virginmedia Improve your customer service & not mislead your loyal customers
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Patrick Dunne
(@patrickedunne) reported
@virginmedia I am sorry but don't have time for any more comms today am using mobile hotspot and will see if it your service is working at end of today.
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
@virginmedia Hello - just got a call from ‘virgin media’ claiming our line not secure. He was trying to get me to perform some operations via my laptop. I asked him to verify he was from VM and when I said I will cal back he hang up. How can I report it?
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Tony Dempster
(@DempsterTony) reported
@M_Davieswrites @virginmedia Yep, with Sky for longer. Have a good app on my phone to monitor performance and any issues have been responded to
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Anthony Loman
(@loucanova15) reported
@virginmedia an organisation that should be sued under the trade descriptions act 1968 for claiming to offer customer service when they fail massively to deliver on that promise. The worst experience I’ve ever encountered.
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Andyboldboy
(@Andyboldboy) reported
@virginmedia Yes happens both wired and wireless, service says there is no issues in my area, happens around same time as well, very odd
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charlie
(@Worsley_Chap) reported
@virginmedia Wait 28 days you said, guess what? I received a letter telling me my complaint has been closed, no explanation, nothing. Truly have the worst customer care department going. #poorcustomerservice
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david moreis
(@DavidMoreis) reported
@virginmedia Again virgin my internet is not working red &green lights flashing on hub my app said no issues ????