Virgin Media

Virgin Media Outage Report in Hackney, Greater London, England

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The latest reports from users having issues in Hackney come from postal codes N1, E8, N4 and E5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hackney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hackney, Greater London, England 10/26/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Hackney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, City of London, Southwark, London, Hackney, Croydon, Stanmore, Wembley, Poplar, Hammersmith, Romford, Islington, Newham, Camden Town and Dagenham.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomCity of London Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Hackney, England

Latest outage, problems and issue reports in Hackney and nearby locations:

  • daguvernor tommy harper (@daguvernor) reported from Wandsworth, England

    @virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    @vmbusiness suspended our mobile as we sent too many texts in March. Fact that we are a charity and there is a global pandemic carries no waight with their customer support team apparently as ‘fair usage policy applies on all unlimited plans.

  • MayorofDunloe MAYOR OF DUNLOE 🎖⚒ (@MayorofDunloe) reported from Hackney, England

    @virginmedia my on demand has gone down 😭😭😭

  • daguvernor tommy harper (@daguvernor) reported from Wandsworth, England

    @virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡

  • FeliceDArco FeliceDk (@FeliceDArco) reported from Islington, England

    @virginmedia I DON’T HAVE INTERNET SINCE YESTERDAY (DOUBLE ARROWS FLASHING) TROED EVERYTHING NO ONE ANSWERING THE PHONE ! HELP

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

  • June299858 June (@June299858) reported from London, England

    @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

  • FeliceDArco FeliceDk (@FeliceDArco) reported from Islington, England

    @virginmedia hi I can’t speak with customer service but really need someone to fix my long-standing intermittent problem with internet . Name Felice D’Arco postcode EC1V7NB telephone 07851025590 . It is urgent I am Nhs Working some shift from home .

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    “I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness

  • zeno1076 Zeno (@zeno1076) reported from Enfield Lock, England

    @virginmedia Your sky sports link has issues for the last 5 days I’ve been trying and you site tells me my postcode is invalid . It is not you have been billing me to that address for over 10 years !!! Help !

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    So this is what @vmbusiness does to support charities in this time of need. Nothing. #COVIDー19 is now a pandemic and they suspend phones for charities which scramble around to try to support people remotely. While other businesses donate to charities #VMBusinesss cuts us off.

  • kamal4268 Kamal (@kamal4268) reported from Poplar, England

    @virginmedia fix your messed up broadband internet its p****g me off. Location is E14. I pay more than £60 a month the package.

  • rjbmus Richard Bristow 👨‍🏫🙋‍♂️ (@rjbmus) reported from Kingston upon Thames, England

    Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed

  • rosecherished Rose Cooney (@rosecherished) reported from Bromley, England

    @WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x

  • J44NXU Shorty (@J44NXU) reported from Bromley, England

    @virginmedia Been trying to cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

  • JillHudson21 Gillian Hudson (@JillHudson21) reported from Camden Town, England

    @MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.

  • A_D62 antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸UK/Fr/100% EU (@A_D62) reported from Islington, England

    @Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service

  • scottrich72 Scott Richardson (@scottrich72) reported from Romford, England

    Trying to get through to @virginmedia to ‘renegotiate’ my broadband contract (which is long up). Been on hold for 90 mins over two days (understandable, given our current crisis), but the calls cut off after 30 mins & feature the same, awful hold music. HELP!

  • J44NXU Shorty (@J44NXU) reported from Bromley, England

    @virginmedia Been trying cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StollerMia Mia (@StollerMia) reported

    Furthermore, this department also has access to 'specialist' engineers who "fix every issue". So it appears @virginmedia only offer to help at the end of a contact. Since I have another month in contract, why are VM not fixing it? ...unless I sign up again! Smells like bribery.

  • jasminejademx Jasmine 🌸 (@jasminejademx) reported

    @virginmedia Hi, apologies for the delay in replying. I wasn’t prepared to reset at the time. I’ve reset my switch and am still receiving the DNS error message. I’ve tried all options on the internet but still hitting a wall. I hope you can still help. Thanks

  • YSBoomOfficial Yɑsh (@YSBoomOfficial) reported

    For anyone in the UK considering Virgin Media for their home broadband. Please I’m begging you, don’t. **** laggy as hell and what you’ll pay for the up/down speed is horrible.

  • AllNaturalMz AllNaturalMz (@AllNaturalMz) reported

    I cannot wait till my contract ends with @virginmedia their broadband issues in my area sucks. Lets hope @VodafoneUK will be better.

  • davidarrondelle Dave Arrondelle (@davidarrondelle) reported

    @virginmedia It seems to be performing as normal yet the service update link you’ve sent (the same one I’ve used already..) still says there’s issues…

  • AbzW7 Abz (@AbzW7) reported

    My router is literally dead. You best wake up one of your technicians and send em a cab down to mine ASAP @virginmedia

  • MrsYaffe Judith (@MrsYaffe) reported

    @VodafoneUK are you aware of an issue between Vodafone and virgin media? I've had an issue calling from my Vodafone mobile to any virgin media landline for a few weeks. When I call they can hear me but I can't hear them. Please advise. Thanks.

  • Pauline_R13 Pauline (@Pauline_R13) reported

    @virginmedia So you are not getting the point.if this was a general issue waiting to be resolved wouldn't we have been told? Instead of being told the Tuesday engineer isn't this Tuesday!

  • AbzW7 Abz (@AbzW7) reported

    You filthy degenerates best fix my wifi by the time I wake up @virginmedia

  • kimdenn01860201 kim dennis (@kimdenn01860201) reported

    @virginmedia Cannot believe that you expect someone to go at least 9 days without a phone .. especially as it is faulty. It’s not been dropped or damage by myself . Your customer service is appalling. Someone arranged to call me at 7pm last night , no call. Customer service a joke