Virgin Media Outage Report in Hackney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hackney come from postal codes E8, E2, N16, E5, N4 and E9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hackney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hackney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, Lewisham, Croydon, Paddington, Ilford, Finchley, Tower Hamlets, Southwark, City of Westminster, Acton, Bexleyheath, Newham, Radlett and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Islington |
Wi-fi | |
| London |
Wi-fi | |
| Lewisham |
Internet | |
| Croydon |
Internet | |
| Paddington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒
(@TimmyLDN) reported
from
Ealing, England
@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
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lisah1974 💙 💛
(@harberlisalfc) reported
from
Stratford, England
@virginmedia is there an issue with broadband. Been down all morning
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Havoc Techie
(@HavocTechie) reported
from
Epping, England
Hey @virginmedia why in 2022 is it better to leave you and save more than it is to give me a new customer rate.
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances
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Robert Harrison
(@ieattothebeat) reported
from
Lambeth, England
@virginmedia And as you can see from my screenshot I’m not zoomed in at all , that pic is the exact same size as your service shows me
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Lisa
(@Lisamarie0410x) reported
from
Enfield Lock, England
@virginmedia whole service has gone down. Its bloody ridiculous
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Alex
(@ameehan71) reported
from
Bromley, England
@virginmedia I have not as its seem thatbif you want to reduce your service I get put on hold and then cut off.
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@djdymond @virginmedialife @virginmedia And you can only claim compensation for no service not a ****** service that cuts out about once an hour. I can not wait to get out of this contract. I have set a timer. Years and years of broadband with other providers and I have never experienced this.
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Russ Nightlife
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia Can't watch any movies at all as our broadband is down AGAIN
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Mabs Ahmed
(@Mabs79) reported
from
Camberwell, England
@virginmedia we have had on off outage since last night. The current service status states there are no issues in our area. Our broadband has been down since around 3pm? SE5 postcode
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Jane Lees
(@janeylees) reported
from
Enfield Lock, England
@virginmedia struggling to understand in these days of modern technology why you cant text customers when you know broadband is down in their area & at least give them a heads up #CustomerService #customerexperience
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Russ Nightlife
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia Yes, it's officially not working. Really frustrating, happens about once a month, I work from home blah blah blah complete pain in the ar*e
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Edward Moore-bius: It's a Moore-bing time!!!
(@edshots) reported
from
Croydon, England
@virginmedia help please. My broadband isn't working. The wire goes outside the building to the side with the most sunshine. Do you think it's overheated?
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Claire 🤦🎭 prefers animals to humans
(@playgirlc) reported
from
Lambeth, England
FFS - I wait 7 weeks for #BetterCallSaul to come back on for its final episodes, and fkn Virgin Media is down!!!!! Sort it out, now!!!!
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Drew Salisbury
(@DrewSalisbury5) reported
from
Barnet, England
[1] @virginmedia I have not had access to WiFi for a couple of days now. I have checked the cables, rebooted the Hub and run the final diagnostic tests several times. Still nothing. On the one hand, your system tells me that there is a wider broadband issue in the area and […]
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amanda
(@amanda11350524) reported
from
Ilford, England
@LutzSchueler as CEO of @virgin media i have now been waiting for a call back since the beginning of June despite assurances my billing/package complaint has been escalated and I would receive a manager call back. I have heard and received NOTHING.
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.
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Nick
(@N1CKxP) reported
from
Tottenham, England
My internet is at a stand still as soon as I upload ANYTHING 🙃 what ******** do I pay Virgin Media for then
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@JessOrchardd @virginmedia I think they know their equipment is faulty and will never work properly. This is my fourth broadband provider and I have never experienced this. It was the only broadband instantly available in my new house. I really should have waited.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Hills
(@allourlondon) reported
@virginmedia Many thanks for your reply. Appreciate you cant guarantee a fault free service but it was more the time estimated to fix it which was is the issue. You can send someone into space but cant fix my broadband within 24 hours as opposed to your estimated 6 days. Cant be right surely.
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Robert Jenkins
(@RobertIJenkins) reported
@virginmedia Thank you but it doesn’t help me get broadband. Try telling my family. Refund please
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Jean Tremarco
(@trembabe) reported
@virginmedia why is it so difficult to get in touch with you!! I've spent hours on the phone and also traipsing through the website trying to leave a message! Help!!!!
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AK Iconic Classics
(@AKMPower1) reported
@virginmedia most horrendous customer service ever!!! I have been on the phone in total of 6 hours over a period of two days and have been transferred to 13 different people and hung up on more than 6times!!!! I still don’t have a resolution to my issue!!!!
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David Thompson
(@ThompsonOnTap) reported
@virginmedia Hi, am I able to cancel the TV and phone parts of my bundle and just leave the broadband without any interruption to my service? Thanks.
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Eve Robinson
(@EveRobinson26) reported
@virginmedia Hi, Have been on hold for over an hour trying to speak to someone. Internet has been awful for over a week now. Can anyone help? Or answer the phone at least?
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Ayresie
(@ayresie__) reported
@BMRSONIC @virginmedia Yeah bro, used to be on a TP link so was convinced that was the issue so I got ethernet straight from my router to my PC, didn't change. Don't think theres anything I can do at this point other than change providers, which won't happen :/
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Clive
(@Clivebillmore) reported
@virginmedia so instead of increasing the charges how about refunding us some money for the incorrect broadband service . Getting anything done by customer service is nigh impossible. Worst customer service on the planet
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BMR 🎅🏼⛄️
(@BMRSONIC) reported
@ayresie__ @virginmedia Only other thing you can do your end is make sure there’s not any bent pins or anything on your Ethernet. I upgraded to a cat7 just so it was mega shielded to stop any interference. Could be a problem in the cabinet though 😫
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Stephen Carpenter
(@stephen_twitt) reported
@virginmedia This doesn't work, automated junk. Please do as Fergal promised and call to resolve this matter..