Virgin Media Outage in Hackney, Greater London, England

@pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.

Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.

...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

@virginmedia Much like many people’s internet and tv service tonight!

@virginmedia Unlike your service, which never arrives!

@virginmedia Shame she couldn’t smash your terrible service

@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!

Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!

@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words

I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain

@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.

@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

@MtyandaSipho We need to talk then mate because Bolts done me n all Shit service @virginmedia

@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving

@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!

@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS

@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient

Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name

@virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now

@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.

Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

@virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.

@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.

Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.

@virginmedia It's the first time for the cabinet but multiple times for the sh## service

@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.

@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.

@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.

@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x

@virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.

@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....

@philsteer64 @virginmedia Ditto. Exact same issue

@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.

@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude

@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy

@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful

@rajeevdatta @RuislipR @virginmedia My problem is...I live right at the furthest point from the bt exchange so by the Time it gets to me it’s as slow as hell..that’s why I went virgin...expensive

@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.

@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...

@virginmedia Really pissed with your service. On holiday and missed a payment due to moving money about accounts and get threatening email about disconnecting. We dont have account details to hand and your website isnt great for this. We spend a fortune with you. Not happy.

@LivelyLot @BFSBABE @virginmedia Absolutely shocking, it is a consistent problem with Virgin, really shouldn't have left Sky

@virginmedia hey! If you ever want a service to just turn off and not be able to talk to a rep that's virgin. @StephenNolan @Ofcom @IAmJericho @bt_uk @SkyNews @SkyUK

@virginmedia I have checked service status which is telling me there is nothing wrong with the broadband, RIP no gaming tonight boys

@virginmedia No faults in area just the crap modem

@SarahFreer @virginmedia Mine has just gone down, also in LS6!

@virginmedia is there on going issues with virgin media broadband in Northern Ireland. I have had on going problems with my internet from having no internet to internet dropping. I am not receiving the service that I am paying for. ☹

@virginmedia Just for confirmation. Had an engineer out today which did not solve our problem as there is apparently an issue at a main hub further back in the system. Again I would like to highlight that this does not show on the service status as a fault so I cannot track a repair.

@Rcelectrics1 @virginmedia I've followed the instructions no known faults listed. Run a test, turned wifi hub off & on. Reset it....still not working!! No wifi for 3 hours now. I'll expect a credit on my account!!

@virginmedia no issues in the area that would affect the TV working