Virgin Media Outage Report in Hackney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hackney come from postal codes E2, E8, E5, N16 and N4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hackney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hackney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Islington, Romford, Hackney, Ealing, Barking, City of Westminster, Bermondsey, Streatham, Tower Hamlets, Acton, Croydon, Leyton and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Enfield Town |
Internet | |
| Islington |
Internet | |
| London |
TV | |
| Romford |
Total Blackout | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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marc foley ⚒
(@marcwhufc) reported
from
Barnet, England
@PaulGrayburn @30Sixteen @Coffers1981 @JayRudd4 @virginmedia I agree virgin broadband is better sky was ******* useless mate we got all sky sports and even bt sports with virgin and cheaper than sky and never had bt sports with sky 👍🏻
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Faccini
(@DeanFaccini) reported
Shocking behaviour by @virginmedia. Customer Services promised me the January annual price increase letter was sent out to me in error and that the increase would not be applied to my account. Have since discovered Virgin Media have INCREASED my monthly bills. #Dishonest
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Melocan
(@Melocan61) reported
@virginmedia you should get fined millions and banned by authorities! You are ripping people off, you are stealing their money, just because of the contracts you are abusing people! I wish for you and your company the worst! Someone should do sth about the companies like you!
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Jess
(@Jess124679) reported
@virginmedia @Sk_formi Mine is WiFi but never had this problem before. Its just been recently for like the pass few days
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Melocan
(@Melocan61) reported
@richardbranson Hey Richard. I really want to know if you have ever checked the complaints and reviews about Virgin Media on Internet such as social media and other platforms. VM is abusing people and basically ripping them off and your customer service's doing nothing to help!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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Charlie R
(@cmrr85) reported
@virginmedia There are no additional charges, this is simply an unjustified increase to my monthly subscription charge. My discounted contract rate runs until June. See complaint reference C-260321655, as yet unresolved.
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Katatini
(@katatini) reported
@virginmedia I switched to you in the hope of a more reliable service - our area internet had been down since Friday! What’s going on! London- SW11! Please help!
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Katrina Collier (She/Her) 🇦🇺🇬🇧
(@KatrinaMCollier) reported
@virginmedia Worst comes to worst... my TV is on @SkyUK, thankfully!
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Ray
(@rayc18) reported
Congratulations @virginmedia - you’ve just managed to sink even lower in my estimation with some spectacularly poor customer service today - currently waiting for a call from a manager - all I can say is that I would be embarrassed to work for you !!!
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Biro
(@sirbiro) reported
@virginmedia seriously, what on earth is happening with your broadband?! After over 24h outage on Thursday to Friday now there's another outage with resolution time tonight. Seriously, I'm in Brighton city centre, how is your service this bad. How am I supposed to work like this?