Virgin Media Outage Report in Hackney, Greater London, England
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The latest reports from users having issues in Hackney come from postal codes N1, E2, E8 and N5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hackney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hackney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Southwark, Hackney, Hampstead, City of London, Enfield Town, Stanmore, Harringay, Greater London, Camden Town, Croydon, City of Westminster, Barnet and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Poplar |
Wi-fi | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia twice today you have gone down! This is annoying when I am still working. #deadline #wfh2020 #internetdown
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia any chance of a day without the internet going down? We're out again on EL5
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?
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Michael Way
(@8twisden) reported
from
Camden Town, England
@SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact
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Arthur Nicholson-Gumuła 🌱
(@Arthur82) reported
from
Lambeth, England
So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Laurence Grinyer 🇪🇺🏳️🌈
(@laurencegrinyer) reported
from
Camberwell, England
@Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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ivana croissant
(@acamarama) reported
from
Hackney, England
@Ofcom @virginmedia as a matter of policy you drop complaints calls . Shocking excuse for a services company. You should fail.. you fail your customer a daily
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Natalie O'Sullivan
(@NatalieEllenO) reported
from
Enfield Lock, England
@virginmedia is it common practice to lie? Myself and my neighbours have been without internet and tv services for nearly 2 days. We have been told an engineer is on site but time to fix keeps getting extended. Neighbour calls to follow up and is told ..1/2
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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manikantha.eth
(@Manikantha_eth) reported
@virginmedia Unplanned outages or maintenance is something acceptable as those are not in control and I don't think we havd such issues with VM but the planned maintenance impacting very badly to the ppl like me who are doing work from home!
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Loop Manoeuvres
(@LoopManoeuvres) reported
@virginmedia Tried and referred to website FAQs which hold no answers and states the obvious. I hold for hours and get through to someone who then cannot help as they don’t have the authority. I try to cancel the contract of £149 and get put to retentions, who cannot seem to get it right!
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marilyn taylor
(@marilyn54463803) reported
@virginmedia Yes you can help if you could explain why it’s is made so difficult by your agents to accept that I wish to cancel my contract .I have experienced bullying rudeness deceit and down right lies from your agents since I have given notice . Absolutely done with VM
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swissmammoth 🌖
(@swissmammoth) reported
@virginmedia yet again showing why your customer service is the absolute worst
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🏳️🌈Burny🏳️🌈
(@Burny0077) reported
@virginmedia Hi team. Yes. I tried different browsers, and different network connections, and even different devices. All the same.
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Colm
(@colombo1865) reported
@veryoddrequest @EwanMacKenna By journalism, do you mean that as espoused by the RTE, Virgin Media, Independent News & Media? Where their “journalists” towed the line, needlessly scaring the **** out of everyone, never asked hard questions of NPHET & went along with everything that was drip fed to them?
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Rolly
(@Rolly03583237) reported
@virginmedia In that case how can I get that outcome. I've spoken to several people, repeated problem a dozen times and still no one can help. They don't listen, don't believe me and just stick to script.
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Rob Begley
(@RobOFeckit) reported
@virginmedia Hi, your text service is pretty poor
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Richard Burnett
(@RBurnett348) reported
@virginmedia Please tell the point of me ringing up and spending time on the phone with you collegues if you fail to cancel my contract?!
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Harv
(@andyrv) reported
Hi @virginmedia Upgraded broadband package last Thursday, still no sign of it being implemented despite several calls to support. You're quick enough to charge for the upgrade. Can you actually supply what you're selling?