Virgin Media outages and service status in Islington, England

Problems in the last 24 hours in Islington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Islington, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Harringay, Islington, City of London, and Camden Town.

City	Problem Type	Report Time
London	TV	7 hours ago
London	E-mail	10 hours ago
Hackney	Wi-fi	10 hours ago
London	Internet	12 hours ago
London	Internet	13 hours ago
London	Internet	18 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Islington, England

Latest outage, problems and issue reports in Islington and nearby locations:

• 
  foy (@stuart_foy) reported 10 seconds ago from Haringey, England

  lying in bed and I've just realised I can't turn off my lights because @virginmedia has been down since I got home. this is the future, lads

• 
  Rhys (@_RhysThorne) reported 1 minute ago from London, England

  @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

• 
  Jeff Salmon (@JeffSalmon) reported 3 minutes ago from Camden Town, England

  cont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia

• 
  Richard Gendal Brown (@gendal) reported 5 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Lucy Hunte (@HunteLucy) reported 6 minutes ago from London, England

  @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

• 
  Melanie Hart (@MelanieHart72) reported 10 minutes ago from London, England

  @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

• 
  Geoff Neale (@g_neale) reported 11 minutes ago from Camden Town, England

  @premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?

• 
  Amanda Birrell (@blackheathma) reported 11 minutes ago from London, England

  @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

• 
  Steven Kraan (@drawing_daily) reported 16 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  Lawrence ****** 🇺🇦 (@goonerlgh) reported 16 minutes ago from Islington, England

  @virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!

• 
  Jason Starman QBE 💙 (@starmanuk) reported 16 minutes ago from London, England

  @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

• 
  Tomasz Rykała (@tomaszrykala) reported 16 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Lloyd Child (@islingtonlloyd) reported 18 minutes ago from Islington, England

  Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia

• 
  Emma Churcher-Holt (@emmalouchu) reported 38 minutes ago from Camden Town, England

  @virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.

• 
  Luther Blissett (@LutherB40510976) reported 41 minutes ago from London, England

  @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

• 
  Luther Blissett (@LutherB40510976) reported 47 minutes ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

• 
  Rebecca Gould (@beccaleigh99) reported 51 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  Andee Byford (@BobCratchitt) reported 54 minutes ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

• 
  Helen Reihill (@BBLn15) reported 54 minutes ago from Hackney, England

  @virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service

• 
  Mark Armstrong (@markatpt) reported 59 minutes ago from London, England

  @virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Adams (@GazzaAdams) reported 4 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Billy (@navanac1982) reported 6 minutes ago

  @DaveRutt2 @virginmedia I've just cancelled my home move request as they gave me a new 2 year contract (which I was never told about) that doubles in price after a year. This is my first time moving, been with virgin for almost 18 years. They won't be getting installed at my new home

• 
  The Great Socrates (@Find_truth4all) reported 8 minutes ago

  @virginmedia This new 360 box update forcing the home screen on startup is terrible. Give us an option to boot straight to live TV!

• 
  WatchAaron (@AaronLinstead) reported 9 minutes ago

  @virginmedia hello, seem to be having some drops in our broadband over the last 48 hours. I’ve followed all steps to reset, unplug etc but still not working as intended. Any help please? Thank you.

• 
  Dips (@Ndola19) reported 11 minutes ago

  @moonpeach212 @virginmedia Hey, VM will not sort anything out. I have spent so much time trying to sort out my issue as O2 failed to apply my Volt benefit. VM claims they have done everything while O2 claim they are waiting for VM confirmation. They drag the issue out hoping you will go away

• 
  Joey C (@Joeurovision24) reported 13 minutes ago

  @danielarf21 I’m with you on Virgin Media not showing it anymore, really disappointing tbh as there was a fanbase for it. But willing to give this series a go, the trailer isn’t the worst. People saying it’s “Ai Slop” need to chill, unfortunately it’s gonna be the norm for a lot of shows

• 
  Philip Drury (@septembercott) reported 14 minutes ago

  Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia

• 
  Jess Stocks (@jrstocks89) reported 18 minutes ago

  @virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend

• 
  Sophia Ravat (@MrsSophialouize) reported 19 minutes ago

  I do not have a stable connection to carry out my paid employment from home. I am having to use my phone data thanks to @lebara but having to pay an additional £10 per person as our data is quickly draining @virginmedia fix the issue i am paying for.

• 
  ElaineGolding (@Elainebks) reported 21 minutes ago

  @RJAldous1 @virginmedia Oh dear you got the scammers. Their help dept is shown on the profile