Virgin Media Outage Report in Harringay, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Harringay come from postal codes N8, N10, N15 and N17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harringay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harringay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Harringay, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Southwark, Hammersmith, Enfield Town, Wandsworth, London, Camden Town, Kingston upon Thames, Ilford, Islington, Hounslow, Ealing, Tower Hamlets, Waltham Forest and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Wi-fi | |
| Enfield Town |
Wi-fi | |
| Wandsworth |
Internet | |
| Hammersmith |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harringay, England
Latest outage, problems and issue reports in Harringay and nearby locations:
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Rance
(@nick_rance88) reported
@virginmedia I ordered a replacement for my Tivo box which is old and not working but yet to recieve. Can you let me know when it will arrive?
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Scottay W
(@i_R_Scottay) reported
@virginmedia Hi Virgin team. Have a question regarding a router. Just had a lightning strike and it's pretty much knocked out our internet and phone line. Did the test online and via app bit says "sorry can't check". Is there a way in which you can help?
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Susan Friel
(@susan_friel) reported
@virginmedia for some inexplicable reason yesterday you removed my aunt & Uncle's hub. Both are very vulnerable, they now have no phone. I have been trying to get a resolution to this urgent issue via phone for the last hour with no success. I need assistance asap please!
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A Young
(@KingOnQue) reported
Please tell me why I have to activate my @virginmedia services before I want to cancel even tho I’m in my 14 day cooling off period???
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Pratik Desai
(@Pdesai09) reported
Disgraceful service @virginmedia and we haven’t even had services activated yet. Original installation date engineer couldn’t complete installation wasted whole day, promised would happen this morning still nothing, many calls/WhatsApp chats later still no communication. Pathetic
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louise wilcox
(@hispeed01) reported
@virginmedia why have I not had a call back about my complaint logged on Tuesday with a response promised within 24-48hrs? Now customer care can't help because the system is down?!¿
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Laura Winder
(@llwinder) reported
@virginmedia My pc has started having issues with the constant disconnection. My anxiety is high every time the TV blips or my phone won't load. I've paid full price for TV, landline and broadband. Continued
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babyduck
(@babyduck999) reported
@virginmedia perhaps someone would like to DM me to explain why you've sent an alleged os debt of £36.39 to a debt rec co? I left my SIM only contract last year giving you appropriate notice & paid up in full. Mainly because your Comms are awful. This is a perfect example.
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Ana Ball
(@AnaAnaball1886) reported
@virginmedia I'm a disabled customer with a total loss of all services, and the earliest you can fix it is Tuesday. Not a good enough service for "priority customers." Awful
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Anna Norris
(@TurnipWobble) reported
@virginmedia How many times can you say a problem is sorted and not deal with it. Do you have any idea the amount of further distress you are causing?!