Virgin Media Outage in Harringay, Greater London, England

@virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening

@virginmedia I've tried rebooting as well. The problem persists.

@virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.

@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.

@virginmedia Stop replying to other people’s tweets and just tell me how I can get the internet up to the speed that I pay for / my contract states as a minimum requirement. Otherwise I will cancel.

@virginmedia Constant, persistent disconnection. Problem not noted on virgin service link.

@virginmedia My home phone ran out of battery. I had to call back on mobile. Sorted now, just not very good service is all.

@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir

@virginmedia Hi, my broadband is down and I'm unable to get through to your customer service

@virginmedia I’ve logged in and run the test several times in the past couple of weeks. Always no known issues. WiFi drops for hours on end literally everyday, it’s infuriating. My phone/laptop can’t even find the router name and I’m sat right next to it

@virginmedia No problem with Netflix or anything else on my virgin digital tv . Oh have however been charged for a whole box set of a show I actually can’t watch . Tried numerous of times but have now given up

@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal

Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!

@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.

Nothing goes down more than @virginmedia

@virginmedia Still green. Not working

For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice

Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"

@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

@virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.

@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.

@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.

@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.

So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4

@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...

@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.

@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.

@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.

@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.

@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.

@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.

@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi

I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers

Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

@virginmedia No problem, sent it on this morning!

@virginmedia It’s asking for a password and as I’ve said I can’t sit on the phone for hours please cancel this ASAP!!!

@Virgin_Victoria @AlzResearchUK @SamuelLJackson @virginmedia The power of social media. So even though we did all of this yesterday to no avail, following my tweet, Virgin is now sending someone round to my mum (thanks). Fingers crossed it goes well. Next problem - design a dementia friendly TV remote control @richardbranson

@2405_rina @virginmedia @SkyUK @richardbranson Sky are just as bad. My Internet keeps dropping you're on the phone for hours and no help really. And 12 hours to have Internet access is a joke!!

@TheNewCharlieB @virginmedia @SkyUK @richardbranson My issue is still going! And no explanation just meaningless apologies. This is the last straw for me with them!

@virginmedia I spent literally 42 min on the phone, speaking with four different people to "find" an option. Clearly for Virgin it's more important to get an equipment worth £40 back than accepting their own mistakes and face the fact that this issue was their own fault.

@virginmedia I’ve raised it with the support team and await a resolution.

@virginmedia Nope customer support is bad I call I get put through to India or Pakistan or somewhere in Newcastle

@Creative_DAZ @virginmedia @sxritii Same issue here. New customer and everything apart from Instagram works.

@virginmedia I don’t have an hour to sit and hold on the phone or be on online chat, a guy came to my house yesterday about virgin. I never agreed to getting it now he’s getting me installed and sent me a bill for nearly £200 I want this cancelled