Virgin Media Outage Report in Enfield Town, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Enfield Town come from postal codes EN1, N18 and N13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Enfield Town, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of Westminster, Harringay, City of London, Poplar, Wembley, Enfield Town, St Albans, Harlow, Waltham Forest, Newham, Barking, Harrow and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Town, England
Latest outage, problems and issue reports in Enfield Town and nearby locations:
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We clearly stated that our intermittent issue, connection dropa multiple times a day and stays down for 30 mins at times, happened on both wired and wireless connections. Your operative tried to sell us a WiFi extender for an extra £5 a month - a huge rip off and fixes nothing.
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia Hello, we called last night about our fault and repeatedly asked to be escalated to a manager, as this is ongoing for a month. No-one would, one member of staff even laughed and put us back in the queue. So not sure how a DM is going to help now.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.
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N19 Local
(@N19Local) reported
from
Islington, England
@virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Yao Song Ng
(@notquiteYao) reported
from
Islington, England
I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We've been calling since the 28 April to try to fix this, told wait a week we are doing something. Waited, nothing. Called back, same thing, wait a week. Nothing.
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David R
(@DavidRE42544123) reported
@virginmedia had 4 scam calls from someone claiming to be from Virgin Media in last 24 hours. When challenged they hang up. Can VM do more to publicise the issue to protect more vulnerable consumers please.
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Kay ✊🏻✊🏼✊🏽✊🏾✊🏿
(@astroqxeen) reported
@virginmedia can I have some help please? Internet isn't working and I'm up to date on my bills
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Community Standards Violation
(@EdSweatShorts) reported
@virginmedia Can someone in the customer care team please call me back as soon as possible as I have just been hung up on, please DM me for a contact number
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Emma Stanley
(@stanley_gma) reported
@virginmedia Tried calling a week ago and was promised a call back form a supervisor within 48 hours. The phone rang ONCE before hanging up. Is there someone who can contact me as don’t have the time to sit on hold again for nearly an hour to be told they can’t help
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Michael Gallagher
(@mmag007) reported
@virginmedia @virginmedia your text service is as disappointing as your Internet provision. Issue still outstanding.
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Adrian Potter
(@potts1303) reported
@virginmedia are your call centres busy 24/7. I have been trying to call for 7 days at different times of the day to cancel my contract as I am moving but either over 40 min wait or we are too busy call back. #nothappy #poorcustomerservice #howlongshouldiwait
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Rachel Rodriguez 😷
(@rayrod) reported
@iroughol @virginmedia I know this was not your question, but EE proactively called me up when my introductory rate expired and arranged to get me on a better rate rather than just increasing me to the ££££ "standard" price. Bill barely went up (like £1 a month). Not bad.
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Rhianne Barnsley
(@RhianneBarnsley) reported
@virginmedia Nope they since text me to say the visit has been put on hold :D so god knows when you’ll fix it
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adom99
(@adom991) reported
on the phone with VM customer service for close to an hour to find out what happened to a sim i ordered... unreal @virginmedia - you guys need to sort out your customer service model!!!! Ridiculous!
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Sarah Liddell
(@sarahliddell28) reported
I have never known such awful customer services @virginmedia we have been online chat for over 2 hours and still not resolved!