Virgin Media Outage Report in Enfield Town, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Enfield Town come from postal codes EN1 and N21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Enfield Town, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Ilford, Hampstead, City of Westminster, Newham, Harlow, Hammersmith, Muswell Hill, Camden Town, Hertford, Romford, Barnet, Harringay and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Town, England
Latest outage, problems and issue reports in Enfield Town and nearby locations:
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard S
(@igniterich) reported
@virginmedia Texted straight away ( 5 hours ago) and no reply. All your phone lines are dead too. What kind of service is this from a communications company?
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Robert Himson
(@HeatStrokeBob) reported
@virginmedia The only problem is that the service has been out for 3 days now but after the 1st day you pulled a fast one and said it was fixed so you don’t have to compensate as per your 48 hrs policy. Only the phone line was fixed.
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Anto Inigo
(@InigoAnto) reported
@virginmedia I have been trying to reach 0345 454 1111 for whole day, but no luck. Can you please help me?
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Andrew Sefton
(@pentop63) reported
@virginmedia Hi, I have just contacted the UK Tech support team who where extremely helpful in identifying the issues and resolving it, therefore a big thank you to Andrew in the UK Technical call centre👍👍 My faith has been restored
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Matthew
(@Matthew99029297) reported
@HeatStrokeBob @virginmedia Estimated bollocks fix time on the pointless service status page is now tomorrow at 10am 🤓
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James Bowring
(@JB_JamesBowring) reported
@virginmedia your customer service is shocking. We have been on hold for 100 minutes. Unacceptable #virginmediaisterrible #answerthecall
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Laura Beswick
(@laura_beswick) reported
@virginmedia hi, do you have an email address for us to contact please regarding an issue with our virgin box? I’ve looked online and the issue is not covered and your lines are busy
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Matthew
(@Matthew99029297) reported
@virginmedia @mykorl Estimated bollocks fix time on the pointless service status page is now tomorrow at 10am 🤓
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Pippa Clarke
(@Pippatron2103) reported
@virginmedia It was falsely labelled as fixed yesterday but the issue remained and the fault page says there is still a fault
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Nick Iles
(@nick_iles) reported
@virginmedia Either message saying we are really busy and hang up or simply no answer