Virgin Media Outage in Enfield Town, Greater London, England

@virginmedia your service is beyond a joke! Call centre rep couldn’t understand me and kept me waiting 13 minutes for her system to load, I hung up!!!

Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

@virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.

@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.

@virginmedia It's the first time for the cabinet but multiple times for the sh## service

@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.

@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y

@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it

@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again

@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x

@philsteer64 @virginmedia Ditto. Exact same issue

Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!

British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!

@virginmedia Right let's get this straight then never say anything as stupid as your last comment.. The whole f"ing Pro kem is that despite continuous declaration a that uoj would send the pa k sout you didn't... So don't be waffling your trite off the screen responses... Virgin is just crap

@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude

@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy

@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful

@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.

@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service

@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.

@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now

@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really

@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring

@virginmedia Service has literally just been restored so I'm guessing it was just an outage

@virginmedia lost all channels and broadband,tried rebooting to no avail. Service status showing no known issues,service just suddenly stopped. London N16 area

@virginmedia It was for landline and broadband. After hanging on for 25 minutes I gave up and put the phone down. You are currently charging me £59 a month whereas Sky have offered me a package for £26 a month

.@virginmedia customer service twice hang up the phone, website says broadband works perfectly in the area, and still there’s no internet and no way to find out from you what’s happening. And still paying the highest bill every month compared to every other provider!

@virginmedia Looks like internet has gone down, please confirm

@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!

The site says no known issues and the light is yellowish white as when normal. #virginmedia #virgininternet

@virginmedia internet gone down IG2 area again, no signal being received, and no one answering phone for help in India 🇮🇳 , please re-boot servers, thanks

@virginmedia We tried and it didn't work. I don't think is a problem of our hub but in the zone. Last week happened as well and they sent an engineer to fix it but it looks like it wasn't fixed properly

@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.

@vmbusiness @virginmedia outage in your services again. I'm trying to break my record of 3 consecutive days without problems. No lucky

What’s going on with Virgin Media tv, all gone down @Virgin

@virginmedia down AGAIN

@virginmedia It took 4hrs getting nowhere 2.5 in last 12 hours finally got UK... 🇵🇭 Better than Indian call centres..3rd company in 12 m with Indian call centres where there are serious problems... We need to bring all these jobs back to UK. Finally sorted but @virginmedia is 4 the birds

Update on @virginmedia..no reply from. Last weeks complaint.. On going. Yet email from VM threatening me with charges... Ring again... Fobbing off denies can accept complaint I am to read procedure... Loose it ask for manager wait 10mins on hold cuts me off 1 of 2

@DeltaDude_com @virginmedia @wrjmatthews @primevideouk It's a poor fight that is no where near PPV standard. Same with the next Tyson Fury fight. At least BT Sport have a very good UK fight on BT Sport 1 before.

@virginmedia Yes still no service and hardly slept with overnight repairs by Virgin

@virginmedia Is there a problem with Virgin media, internet is not working!

@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...

@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log

Don’t you just hate it when you #virginmedia @virginmedia broadband goes down half way through a training seminar you have paid for. Like they care!!

@SorchaMacKenzie @YodelOnline @virginmedia I had the exactly the same thing with Yodel and Virgin. Appalling customer service.

Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media

If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!

@virginmedia You say there is a fault but the tv has been bad all day as well what with that I haven’t had a good service all day

@virginmedia when are we going to get our service back to normal please been down most of the day download speed 6.67 at the moment

@virginmedia Well check the tweet I just sent you. This is just laughably awful.

FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

@virginmedia He has ...... no help!!!... shockin.. poor customer service!!

@Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

@virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

@virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service

@virginmedia Ha , in Orlando and receive a text to say it’s A further 4 days to fix this problem! Unbelievable @virginmedia . 11 years a customer until I’m home . 👎🏻

@virginmedia I have been on hold for an hour to customer service...only to be spoken to in the most patronising & rude way by "Paul" in cancellations. That's my contract terminated.

@virginmedia Someone has just replied now. I was specifically asked on SM to use this method. I have also tried ringing and the current wait time is over 20 minutes. I'm not sure I could be any less impressed with the service that has been 'provided.'

@virginmedia Yes.. but...... The engineer took the box!!!!.... so thats not our issue... We have no box to return. You need to spk to the engineer who changed the box.