Virgin Media Outage Report in Enfield Town, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Enfield Town come from postal codes EN1 and EN2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Enfield Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Town, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Enfield Town, England
The most recent Virgin Media outage reports came from the following cities: Newham, City of London, City of Westminster, London, Islington, Hammersmith, Ilford, Barnet, Poplar, St Albans, Hackney, Romford, Hertford, Stanmore, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Internet | 3 hours ago |
|
City of London
|
TV | 3 hours ago |
|
City of Westminster
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 13 hours ago |
|
London
|
Internet | 15 hours ago |
|
London
|
Wi-fi | 20 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Town, England
Latest outage, problems and issue reports in Enfield Town and nearby locations:
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KP (@kptweetsstuff) reported from Harrow Weald, England@virginmedia nobody has rang me back, how can I get someone to contact me please? Having such a bad experience! You also increased my cost BEFORE my new contract even started!
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Kevin F Green (@hooplingkev) reported from Barnet, England@virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Ellie (@EllieMB1) reported from Broxbourne District, England@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England@virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy
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Ellie (@EllieMB1) reported from Broxbourne District, England@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England@virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed
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Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England@virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!
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KP (@kptweetsstuff) reported from Harrow Weald, England@virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has
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SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England@virginhelp @Virgin @virginmedia I’ve been online using my EE data as your phone lines are so busy you are not answering. Online went through the checks to be told there is a problem with your broadband [I know this your engineers caused the problems and then left!] your online offered me Wednesday to fix this!
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Daniel W (@damawa42) reported from Camden Town, England@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
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Jack Taylor (@jackjctaylor) reported from Islington, England@stephfriend_ @virginmedia It’s infuriating. They deliberately make you phone as the only way to cancel, then just leave you on hold
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SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England@virginmedia @virginhelp Your engineers came to install on another property and managed to disconnect me I’m in NW area they knew they did this I told them at the time they said they would fix it and they just left without restoring or knocking to say when they would be back.
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Daniel Kemshed (@danielkemshed) reported from Enfield Lock, England@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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Irma Ritu Arora (@ritu2009) reported from Harpenden, England@virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for
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Neil Mcgeough (@NeilMcG1972) reported from Broxbourne District, England@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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OD (@Olivia121994_) reported from Harrow Weald, England@DanGSells @virginmedia Their customer service is one of the worst things about them, seem to have used covid as an excuse to go awol. Luckily their Internet speed just about makes up for it
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Jack Taylor (@jackjctaylor) reported from Islington, England@virginmedia I spent over an hour on hold today trying to speak with someone about cancelling. I ended up having to put the phone down. How an earth can I cancel my contract if the only way to do it is by calling and you don’t answer the phone?!
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KP (@kptweetsstuff) reported from Harrow Weald, England@virginmedia My contract hadn’t even started yet! So I will need to cancel
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Addison 🙋♂️ (@ianaddison) reported@virginmedia tried 3 different devices. Now on hold to phone support. Again.
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Potatoface (@spudhead1986) reported@virginmedia I resigned with you when the line was still down, I was paying full price! Renegotiated expecting that when the technician came out that it would all be sorted. But obviously not
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Matt Jackaman (@MattJackaman) reported@virginmedia If I cancelled my order would Virign ignore my complaint? I'm tempted to just go back to @SkyUK who I never had issues with...
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Matt Jackaman (@MattJackaman) reported@virginmedia Do Virgin really outsource work without knowing which company it is? Why hasn't the permit been requested yet? And why am I never able to speak to a manager?
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Harls 🦈 (@h_____dot) reportedwtf is this bullshit, wtf are we even paying for @virginmedia fix up
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wayne bingham (@bingmeister360) reported@virginmedia Also, when staff/manager's advise they will call you back then they should. Customer service is shocking. Fobbed off at every opportunity
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wayne bingham (@bingmeister360) reportedSo @virginmedia are at it again. A few years ago I had to contact @BBCWatchdog because of over utilisation. The new scam is signing people up to 1gb deals only for the deals to not be available(3 months later not available to EXISTING CUSTOMERS!!!). Watchdog please help again 🙏
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Tricia (@Tricia34360445) reported@richardbranson @virginmedia Hi 👋 Richard. Wow that's Awesome .. I joined Virgin Media about three months ago and I was promised a £100 Amazon joining gift. I have since joining still not been able to get this Joining Gift. I have tried endlessly to resolve this issue but I am still left in Limbo Canuhelp
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Beans On Rob (@BeansOnRob) reported@virginmedia Hello, the wired connections work fine, but the WIFI just drops, and sometimes disappears entirely, often several times per day, I've contacted your customer support and they can't see anything wrong with the connection in the system and therefore refused to help.
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Paul Hodgson (@paulhodgson3) reported@virginmedia OK, same question then. I’m aware there is a local problem. The link you’ve provided confirms this. The local work is not related. When does it get fixed?