Is Virgin Media having an outage in Enfield Town, Greater London, England?

Yet another day where my @virginmedia internet goes down. Feels like it's once a week now...

@virginmedia I have no live tv and no on demand. I’ve tried several times rebooting my system please fix the issue or at least let your customers know what’s going on.

@virginmedia still incapable of getting broadband working in North London 27 hours after the initial problems.@camdensquare still without broadband. A complaint will be going to @Ofcom on Monday from all the @virginmedia users on the square. What a joke they are.

@virginmedia I’m on unhelpful tweet away from cancelling and going to sky. Please. Just. Help.

@virginmedia But you have access to the problem about my WiFi not being secure. You have my permission to help me out.

@virginmedia Aaaagh. Seriously ... I don’t want to call / go on hold. You have my account. Details and problem 🤬🤬🤬🤬

@virginmedia Gone, signed up and it’s not letting me post a question. This is crap and I’m now deeply frustrated. You have my problem, I’m sure you have access to a technician, please make this easy for me or in happy to take my account elsewhere

.Ok, someone must know what the problem is @virginmedia @richardbranson @TomMockridgeVM . 2 weeks without internet or TV is a joke especially when you pay £60+ a month. Other companies would provide mobile internet in this situation. Appalling disregard for customers. #sortitout

@virginmedia I have been on hold for 30mins and they still want me to pay to get out thier bad service!

@virginmedia Yes! So so bad, 9 days of bad service this January!

@virginmedia unreliable service and your customer team dont listen. My Wi-Fi has been down for 9 days and they keep saying it's fixed it is not! The technicians come out every day! Now you want to charge me £81 to get out the contract. It's time to report to Ofcom! #frustrated

@virginmedia home internet has been down for ONE WEEK - totally unacceptable - can’t get through to speak to anyone. NOT good enough. We are N4 2JH. #virgin

@virginmedia I tried calling that number, I get an automated message saying it’s broken. Can’t actually talk to anyone. The day it’s going to be fixed keeps changing #notgoodenough

To all Parents. As you may be aware, the Academy has been experiencing internet connectivity issues since the weekend. This may result in delays in responding to electronic queries. Please bear with us until @bt_uk @virginmedia and @LGfL resolve the problem.

@virginmedia Private message me so I can explain, I don't want to expose your poor service to your other potential and present customers.

@virginmedia it has been over 5 days, still no sign of fixing the service in the London N4 area, compensation was offered at £4.75 which is a joke I am sure

@virginmedia This ain't the first time this happend, this hang up issues from your staff happens nearly everytime. Mainly from the India call center.

@richardbranson @virginmedia @virgin why are your Virgin Media call center in India so rude, every time I call for help or issue they hang up the phone. I was waiting for 10min to speak to them regarding my account but I never had my account number so he hung up. @SkyUK miss you

Virgin Media services still not working 4 days and counting. compensation offered £4.75 plus £20 as a good will gesture. Estimated time of fixing this problem is 16:00 hrs today, however have heard this before not expecting it to be fixed. Virgin Media is a terrible company

We’ve had no internet or tv since Friday now and the communication from @virginmedia has been shocking. We weren’t notified there was an outage and we’ve not once been update on what the problem is. Just a link to find the same old message. #NotGood

@virginmedia No I went online at 8.04 am and just got off after being passed from department to department 7 times. They are coming to fix my land-line

@virginmedia @MoneyTelegraph I recently closed my account as I was moving house. Twice I called to chase the packaging to return the TV box which never arrived. So I moved house without either. I now notice that Virgin Media have processed this against my credit file 😡

@virginmedia Never had a problem before

@virginmedia Then I need someone to come back to fix the phone line

@virginmedia Working internet would help so I could use the chat room ;)

@virginmedia No because I don’t have my log-in details to hand and I don’t want to hAve to call customer services and be on hold for your problem

@kezzabugz @richardbranson @virginmedia Yes a total nightmare! I have been calling them every day for 8 days n this morning they informed me i have never spoken to them! Banging my head against a brick wall!!

@virginmedia Went off about 11pm, ironically when the problem was due to be fixed!

@virginmedia not a happy bunny, I have complained numeri times yet my problem is still unresolved after 4 months + , NO PHONE LINE , yet still being charged wtf to that !!!

@virginmedia Came on again last night. Off again this morning and router lights are green and second one down flashing. Annoying

@virginmedia sort it out in SE6 your service has been off most of the day and back off again now

@JulieEscurignan @virginmedia @SkyUK @bt_uk In the meantime people cannot work and loose time and money. The @virginmedia service is really not reliable...

Come on @vmbusiness @vmbusinesshelp please please resolve this broadband problem! Terrible customer support!

@Matthew_Wright @virginmedia @mrsameliawright I hope Virgin Media read your tweet and pass it on to their customer services

@SkyUK I’m actually tired of complaining to you about how shit my internet is! Can I just cancel my account and get @virginmedia instead because this is tedious! Fibre broadband my foot!

@vmbusinesshelp @virginmedia @SkyBroadband Charming engineer came round but annoyingly was unable to fix the fault as it’s apparently between the street cabinet and the house. That’s three days without internet/business server. Please get this fixed @vmbusinesshelp as this is costing us dearly!

@virginmedia no service outage in my area yet which it says online yet engineer said there has been a ‘ black spot ‘ in my area for 2 weeks ongoing... I’m fed up with this crap. Seriously sort it out or just I’m changing

Just been subjected to quite simply the worst customer service to deal with a bill that had been sent in error by @virginmedia . 4 calls, 2 hang ups when transferring to customer services to deal with the error and my complaint and still no resolution but threatened with court!🤬

@virginmedia what a shock no wifi or tv again in en7 . I love paying for a service that I'm not getting #virginmediadown

Hey @BBCBreakfast I tried to cancel my @virginmedia land line. But was cheaper to keep it. Your professor is not correct though. If you have cable you don’t need the old copper land line. It’s entirely independent. I think virgin are the only ones to allow this.

@BadDice_Podcast @virginmedia I think you’re about to find that all broadband providers are equally shitty but in different ways. :) Virgin are lying about BT being too slow to stream Netflix. However, I found BT to be surprisingly unreliable. Often hours-long outages that I now don’t suffer with Sky. YMMV.

@virginmedia no only if its 24hrs apparently .. don't worry I'm gonna cancel soon I only need wifi and I can get freeview .

@virginmedia yes Im fully aware of that but this happens all the time and customers never get compensated for it .. no wonder people leave

@virginmedia Hi, me again. Good news! I switched the power setting to “Always on” and tried again. Straight in without problems. Thanks all.

@virginmedia Apologies, I had a family problem after signing off with you yesterday, but I’m back. I’m on the page settings of my V6 box, and the settings say “Connected Low Power.”

@LaverneInman Not working for me in TW3 either. Been up and down since yesterday. No response from @virginmedia on Twitter.

@virginmedia been two weeks which poor WiFi, thought it might have been the amount of people in my house but now everyone’s gone it’s still piss poor. Sort it out!

@virginmedia Still broken.

Still waiting for @virginmedia to fix the hole in my wall made by their engineer which caused water ingress - had Ken Dugdale on behalf of CEO dealing with it but not heard from him since October - your tweet has reminded me why I left Virgin Media

Still waiting for @virgin media to fix the hole in my wall made by their engineer which caused water ingress - had Ken Dugdale on behalf of CEO dealing with it but not heard from him since October - your tweet has reminded me why I left Virgin Media

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.