Virgin Media Outage Report in Enfield Town, Greater London, England
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The latest reports from users having issues in Enfield Town come from postal codes EN1 and N13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Enfield Town, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Welwyn Garden City, City of Westminster, Ilford, Camden Town, Wembley, Poplar, Harringay, Islington, Ealing, City of London, Fulham, Paddington and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Welwyn Garden City |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Town, England
Latest outage, problems and issue reports in Enfield Town and nearby locations:
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia We just had a call from you (at least from someone claiming to be you) informing us that our broadband access will be switched off in 4 hours... I therefore need urgent help as there is NO reason I am aware of to justify this!
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Solveiga Pakštaitė
(@DesignBySol_) reported
from
Walthamstow, England
@virginmedia After trying several things, our broadband is still down. Trying to book an engineer since yesterday via phone and chat. No answer. We've had no internet for 2 weeks now. Can you help?
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia called three times yesterday totaling 90mins holding on the phone with no answer. Still having issues with you service but is ok I’ll still carry on paying full price for a reduced service. On the phone now 17 minutes and counting..
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia and still NO RESPONSE but I’ll still pay your extortionate monthly fee for what a crap service and a non existent customer service
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬
(@Dizzyeek) reported
from
Brentford, England
Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your end time has now moved out another 2 hours to 1800. That is the third time you have extended this outage. It sounds to me like you don’t have a grip on the underlying engineering issues here. Now over 36 hrs without a decent service. @Ofcom
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!
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BigTaze #BLM✊🏿
(@BigTaze) reported
from
Hackney, England
@Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your service status page says no broadband issues. We have wired connections to the internet but not a single one our devices that were working fine before you started work, can now make wireless connection to our HUB3 WiFi #primary or #guest networks. What have you done ? @Ofcom
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Zena Mclean
(@ZXena_Mclean) reported
from
Ealing, England
@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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Holly B
(@hollyliba) reported
from
Camden Town, England
@virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eliott Simcock
(@EJSimcock) reported
@virginmedia It says if I upgrade my renewal contract for another 18 months you'll arrange collection of kit after confirmation and reinstallation, however I can't see this is necessary. So my question is can we just carry on with our existing kit without a drop in service and still upgrade?
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Damien Levi Park 🏳️⚧️
(@dlpark337) reported
@JimSterling @virginmedia We got our stuff okay, but Virgin changed my £45 precontract for one service to £31 to a different service without saying anything and are saying if I want what I signed up for I’d have to ‘wait for a deal’ or it’d be £63 a month because it’s too late to ‘change’ my contract
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eau bane
(@obanchi) reported
@virginmedia Does this qualify for valuable reason to avoid paying disconnection fees? It’s the 3rd time this year without wifi for over 2 weeks. Unacceptable. I know for a fact tomorrow it’ll be pushed to Tuesday. I work from home and can’t continue to just hope for a fix
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Marcin Goralczyk
(@Gulczas1982) reported
@virginmedia Can someone finally sort out my problem. I’m being pushed around circles, from one number to another, but nothing gets sorted! This is unacceptable! No internet fir a month, yet still paying my bills. Virgin Media, make your service worth the money you charge me every month!
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Ed Wood
(@edwooduk) reported
@virginmedia Hi - no that does not work - tried incognito Chrome and Safari - just takes me to regular VM login page
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Ryuuzaki Vongola
(@RyuuzakiVongola) reported
@JimSterling @virginmedia If you can get good enough service elsewhere absolutely do so. I'm moving house soon and I can't tell you how *overjoyed* I was that the new place has no Virgin service, meaning we can cut contract early without penalty. They are truly awful, constantly. Hope you sort it soon!
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Marcin Goralczyk
(@Gulczas1982) reported
@virginmedia Thanks, but you redirected me to automated troubleshooting and this can’t help me. They redirected me to your customer service phone number, which I called several times and have been redirected to your trouble shooting on website. This is not help at all
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eau bane
(@obanchi) reported
@virginmedia hi team. N4 2GX postcode - no wifi in 11 days now (whole street) - fix time keeps getting pushed. Was due to be fixed every single day since incident, waiting all this morning and yet again pushed to tomorrow . Is this ever going to be fixed??
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Treble Brewing
(@treble_brewing) reported
@virginmedia @JimSterling Unbelievable. Email IS NOT secure. @virginmedia you should know this. Poor look.
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Merg
(@meurigjenkins) reported
@JimSterling @virginmedia Virgin media is only good if you're lucky enough to not run into issues. Their support is infuriatingly incompetent.