Virgin Media Outage Report in London Colney, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London Colney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London Colney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near London Colney, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Muswell Hill, Hampstead, Barnet, Harrow, Waltham Cross, Wembley, Luton, Waltham Forest, Sudbury, Enfield Town, Stanmore, Hemel Hempstead, Dunstable and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Muswell Hill |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near London Colney, England
Latest outage, problems and issue reports in London Colney and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
No #Virginbroadband in #Edgware @InsideEdgware #HA8 anyone else having a problem? @virginmedia
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia nobody has rang me back, how can I get someone to contact me please? Having such a bad experience! You also increased my cost BEFORE my new contract even started!
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia I reported this over 24 hours ago, after doing your test I have an appointment for Saturday!!!! That’s not a good service, please come back with a better solution
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia any idea how long the broadband is going to be down?
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Kevin F Green
(@hooplingkev) reported
from
Barnet, England
@virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Limitz
(@FPSLimits) reported
@skudorus @virginmedia go with sky mate - bot as fast fair enough but it never drops out 👍
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Melody Sinfield
(@winelovingmels) reported
@virginmedia 3 times and what makes it hard is there is no option to choose customer services and I have to go through the whole thing again and then they open another complaint and it’s closed 3 hours later. Happened 3 times so far and no idea who called me but I have saved the recording
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tony higgins
(@tonyhiggins61) reported
@virginmedia Just shows how bad the service is when it’s not even me that has the issue
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Me
(@mdaz1) reported
@virginmedia @mdaz I cannot access the link, my password is not working, I cannot change it because I need mobile reception to receive code
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Glen Williams 🇬🇧
(@GlenWilliams) reported
@virginmedia In short, no. Someone has closed the fault ticket and raised another. The first stated it would be fixed by 12pm, and the new one now states 6.40pm. This happens every week without fail, and always when I'm not working on a Sunday. Are cancellations open?
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allah
(@ou14m_) reported
@virginmedia fix ur wifi you lazy slimy discord mod overweight ugly nasty disgusting putrid *** pube small ****** retarded crippled dumasses or i will tear ur ******* open with a spanner.
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Alison
(@toothfairyx1) reported
@virginmedia It’s still bad
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Ben Hayes
(@BenHayes77) reported
@virginmedia Still not working properly.
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Me
(@mdaz1) reported
@virginmedia How??? I have no service
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Acton Arts Project
(@acinemaforacton) reported
@virginmedia We have had 8 appointments cancelled since we first made contact in April to get our cables reconnected into the building. No word from @virginmedia which means we will have to delay opening. What is the problem?????