Virgin Media Outage in Hampstead, Greater London, England

@virginmedia fibre service down again and can’t get to service status page to log this ...........

@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?

@virginmedia what is wrong with the service in SE27?

If this pandemic has highlighted anything, it's just how bad @virginmedia are at delivering on their promises. I'm pretty sure my connection has been down as much as it's been up over the last 3 months.

@virginmedia your super fast broadband failed, again, for the 6th time this month. No support during this hours so I have to waste 2h until you guys can answer! Great service?

@virginmedia Hi, internet service in W5, Ealing, London has been up & down like a yoyo in recent week. Unacceptable level of service interruptions. It has just gone down again.

@BeanToast @skytv @virginmedia Wait till you encounter VM’s customer care ***********.

I can’t believe the nightmare that is @virginmedia internet is down more than it is on at this point.

2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...

@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.

Did not last long, my @virginmedia service yet again has let me down!

@virginmedia the day of all days.. no phone no broadband in HA2 area.. any reported issues?

@virginmedia As much as I obviously love giving my full personal details in a totally public forum, I'll just leave you to fix this now. I did try.

Love that our internet just works when it wants 🙄 @virginmedia the service you provide including customer service is appalling!

@virginhelp any relay? Virgin media is appalling. Service is non existent

@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!

@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges

@RogerProtzBeer @virginmedia It means you're with a **** ISP Roger! Try the Martin Lewis website tool for switching. Many offer better service and at a lower cost. Virgin get consistently poor reviews-spend all their time/money on silly tv ads rather than customer service.

@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default

@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing

@PabloAlAl @virginmedia I couldn't agree with you more Paul! The service status on my account is disabled too. They are doing that on purpose so we can't report it and this won't count for the @Ofcom refund after 48h loss of service

@PabloAlAl @virginmedia At least you had that message on your account. I even didn't get that. And when I called technical support, I only had an option to receive a text message with some online instructions I have already seen. There was no option to speak to anyone! Absolute nonsense!

@virginmedia Hello! I'm still having issues and the problem is with the connection to the router (there is to much noise on the line and that is generating lots of errors causing the drop out). Can you save me 2h of my life and send out an engineer to fix? 🤔

@virginmedia after speaking to your customer services again they’ve provided a number for complaints that isn’t currently active???! @virginmedia is it possible to actually speak to anyone in your complaints team????

@virginmedia I have an issue with my bill, im out of the UK at the moment can somebody help please

@virginmedia - everything is still down 😪😩 been 12hrs+ now

@corvettegurl201 @virginmedia night lady who i dont know and have never spoken to before lol.

@virginmedia how do I get money back because of your service failure? Can you reply to this message at least! (In future, if you take your service status offline, then you should keep your phone line and social media channels available). Shoddy service. I still don’t have bb.

@virginmedia sick of your network going down Can't even check the outage status as your page does not work.

@peterba00 Had some issues with Virgin Media and now it's settled.