Virgin Media Outage in Hampstead, Greater London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Hampstead, England

Virgin Media Outage Chart in Hampstead, Greater London, England

February 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.78%)
Wi-fi
(15.33%)
TV
(9.25%)
Phone
(8.34%)
Total Blackout
(6.02%)
E-mail
(5.27%)

Virgin Media Outage Map Near Hampstead, Greater London, England

The most recent outage reports and issues originated from Harringay, London, Bushey, Hackney, Islington, Paddington, Golders Green, Enfield Town, Ilford, Cricklewood, St Albans, City of Westminster, Hampstead, Streatham and Morden.

Streatham Total Blackout
London Phone
Golders Green Internet
Harringay Internet
London Internet
Bushey Internet

Virgin Media in Hampstead, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Hampstead, England

Latest outage, problems and issue reports in Hampstead and nearby locations:
  • FrancesOfficial Frances Reilly (@FrancesOfficial) reported from Ilford, England

    3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

  • thombie123 John Thombs (@thombie123) reported from London, England

    Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

  • Allison98931244 Allison rowlands (@Allison98931244) reported from Harrow Weald, England

    @virginmedia having the usual crappy issues with virgin no tv tonight cant wait to leave this useless provider

  • DigitalDaveMac David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

  • DigitalDaveMac David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

  • racj25 Ryan Curtis-Johnson (@racj25) reported from Camden Town, England

    @virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv

  • MerveYesilyurt Mary Greenland (@MerveYesilyurt) reported from Hackney, England

    @virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that

  • chrisgolds Christopher Golds (@chrisgolds) reported from Wandsworth, England

    @chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

  • racj25 Ryan Curtis-Johnson (@racj25) reported from Loughton, England

    @virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice

  • Craftivists CraftivistCollective (@Craftivists) reported from Hackney, England

    @virginmedia The person arrived 3:30pm but was lovely & fixed the problem.

  • ShakiAgain Shaki 2.0 (@ShakiAgain) reported from Camden Town, England

    @TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw

  • leighmaxine Leigh Maxine Oliver (@leighmaxine) reported from Enfield Lock, England

    @virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣

  • Craftivists CraftivistCollective (@Craftivists) reported from Hackney, England

    @virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either

  • Craftivists CraftivistCollective (@Craftivists) reported from Hackney, England

    Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process

  • monaghan_ellen Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England

    @virginmedia Signed up for a text, got a text, sorted. Good service. Clever

  • monaghan_ellen Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England

    @virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted

  • monaghan_ellen Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England

    @virginmedia no tv service. No answer from 150 customer service. What’s going on

  • ThatGuyAkshay Akshay Vara (@ThatGuyAkshay) reported from Brentford, England

    Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

  • 288ICEMAN ICEMAN 288 Marky T (@288ICEMAN) reported from Hounslow, England

    Virgin media - useless Customer service thanks for **** all !!!!

  • HolisticSabrina Sabrina (@HolisticSabrina) reported from London, England

    Virgin media are hands down the WORST WiFi providers omg.

  • philxdaoust Phil Daoust (@philxdaoust) reported from Lambeth, England

    Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.

  • IanGManning Cllr Ian Manning #FBPE 🔶 🔶 🔶 (@IanGManning) reported from Poplar, England

    @KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!

  • Luke_major Luke Major (@Luke_major) reported from Richmond, England

    Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

  • racj25 Ryan Curtis-Johnson (@racj25) reported from Camden Town, England

    @virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • andburd Andrew Burdett (@andburd) reported from Camden Town, England

    @virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

  • lifeofbry Bryan Scott (@lifeofbry) reported from Lambeth, England

    @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

  • CharlieBaden1 Charlie Baden (@CharlieBaden1) reported from Wandsworth, England

    @virginmedia Your WiFi service has been down for 5 hours any update

  • CarysBarton Carys Barton (@CarysBarton) reported from Camden Town, England

    @BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

  • chrishallrides Chris Hall (@chrishallrides) reported from Hackney, England

    @virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia

  • kazfla Karl F (@kazfla) reported from Southall, England

    @virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

  • jubedbashir enjoyahonestlife (@jubedbashir) reported from Tottenham, England

    @virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account

  • Luccoiffait Luc Coiffait (@Luccoiffait) reported from Poplar, England

    My internet has gone off AGAIN!!! @virginmedia It’s been on and off every day for 2years. And never as fast as promised.

  • JLHayne Jess Hayne (@JLHayne) reported from Islington, England

    @virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

  • flotus1982 MsKartinsWorld🇬🇧 (@flotus1982) reported from Bromley, England

    @StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate

  • xstephw stephanie (@xstephw) reported from Bromley, England

    Living with bad WiFi is honestly stressful @virginmedia 🙄

  • grimemusic1014 gary (@grimemusic1014) reported from Southall, England

    @virginmedia All I wanted to get across is that the reputation it brings to the company is really bad

  • grimemusic1014 gary (@grimemusic1014) reported from Southall, England

    @virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service

  • donnacastle Donna Castle (@donnacastle) reported from Enfield Lock, England

    @ChrisWPhysio @virginmedia It just doesn’t make any sense, it’s almost as if they want you to cancel.

  • donnacastle Donna Castle (@donnacastle) reported from Enfield Lock, England

    @ChrisWPhysio @virginmedia Thanks Chris! I also know what you mean about prices, mine go up every year and the staff just say there’s nothing they can do. I have been a loyal customer but there is definitely no reward for that.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • uncriticalsimon Simon (@uncriticalsimon) reported

    @tc1415 But it is a bad thing for gas and electricity, or even more so BT and Virgin Media, to collude in setting their infrastructure investment plans as would be needed for this. Never mind cases where a customer requires something that involves street works.

  • _cathleenm CATHLEEN MIRANDA (@_cathleenm) reported

    @virginmedia have the worst customer service 🥴🥴🥴

  • WhateverItsAndy Andrew Taylor (@WhateverItsAndy) reported

    @virginmedia A week and yes we have. Today it’s not working at all! SE9 1HU

  • SP_Charlesworth Simon Charlesworth (@SP_Charlesworth) reported

    @virginmedia Yes, it happened in between the storms. I taped it up, but Dennis undid it! I did report it with the phone line problem.

  • totting17216039 tottingham (@totting17216039) reported

    @virginmedia I’ve finally had a manager phone me back after harassing this morning. I’m told the number will be transferred tomorrow after 15 days. Virgins way of dealing with problems is atrocious I can only assume the directors don’t care about their customers it they’d have a proper system

  • RobCornish1 Rob_Bob (@RobCornish1) reported

    @virginmedia ...customer who really wanted to stay with you

  • RobCornish1 Rob_Bob (@RobCornish1) reported

    @virginmedia ...person I spoke with at the time said if there was more people from the street requesting Virgin then you’d consider supplying it...! You made no attemp to try to supply it to my new property but yet I am being charged. As I said, it seems a poor way to treat a long term...

  • Jack32X Jack Langley (@Jack32X) reported

    @virginmedia As some feedback, please update your website so that it is not lying to customers about their bill. It's not fair to move the goalposts on people who struggled for just one month and worked to fix it

  • RobCornish1 Rob_Bob (@RobCornish1) reported

    @virginmedia ...a long time and I wanted to remain a customer but because I moved house I am being penalised. I wanted to remain a virgin customer but you don’t supply to my new street so I am having to pay a considerable ‘fine’. I have not moved to the middle of nowhere and the.....

  • Jack32X Jack Langley (@Jack32X) reported

    @virginmedia Have done twice and was told to deal with it by your incredibly rude team, who can't seem to understand that when a bill is due 26th cutting them off before doesn't work. Hence why I'm leaving. I broke my knee 2 days ago and don't need this nonsense