Virgin Media Outage Report in Hampstead, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Hackney, Harringay, City of Westminster, Newham, Southwark, Hounslow, Loughton, Enfield Town, Kensington, Twickenham, Camden Town, Hampstead and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hayes |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
Not working again. The service is so bad. Surely you will be issuing refunds?? #virginmediadown #virginmedia
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Thanks for contacting me - I am trying to get my account set up as VM halted my account being started due to previous tenants having an account. V difficult to contact VM support because I don’t have an actual account yet. Order reference WS7036210 if that helps anything.
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🙌 N E I L 🙌
(@Neilz1) reported
from
Barnet, England
@virginmedia Hi, Still intermittent issues in Area 21 and would like an ETA when this issue will be resolved ??
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
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Hayley Craig
(@CraigFamilyBlog) reported
from
St Albans, England
I’ve literally had no mobile service all day! @virginmedia sort it out. It’s made me feel anxious all day, as I could go into labour at any point! And no... before you say it, it’s not just my phone. It’s the whole area 😔
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Yes I have and they sometimes (not always) advise that there is a problem but don’t explain which the service has become so inconsistent generally
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Whenever I have tried to call that number I can’t get through because I don’t have a VM home phone number/account number, meaning I cannot get this problem sorted.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Internet not working again. Never received a response from the number you sent me
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia No I don’t. It’s okay, it’s confusing. And yes I tried them this morning - leading to the problem where I’ve been waiting for a call back for 2 and a half hours. I appreciate your help.
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@ae_leech) reported
@virginmedia what’s going on in BR5? broadband dropping all week, making it impossible to work. No warning and I suspect you’ll never provide any compensation.
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Ange Smith
(@AngeSmi95081081) reported
@virginmedia what is happening please? No internet since 4:44pm on Monday 21/11/22- fix time keeps getting put back and now to fix time is available? In the Leeds area West Yorkshire
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Ange Smith
(@AngeSmi95081081) reported
@virginmedia That there is a problem you are trying to fix- no time for completion
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🌻 kezz 🌻
(@xteamxdramax) reported
@virginmedia They said a technician for inside the house, I told them that it wouldn’t be the right appointment but they insisted that they would be able to fix it after I explained to them that it needed to be a repull appointment twice
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Dannybear
(@dannybear83) reported
@virginmedia I have it tracked it… it said to give you guys a call.. I have called 3 times now and they get confused and hang up… yours calls are recorded you can listen back you obviously hear them hang up.. I’m getting no where.. I’m so pissed off.. i have what app, emailed and called
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Richard Borrowdale
(@Richard_1B) reported
@virginmedia Great. So shall I just open a webchat at 3pm or do I need to click a link? I hope it’s more helpful than phone customer services, who refused to help, promised to transfer me to someone who could and then cut me off.
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🇬🇧【ЯłϾФツ 𝕧𝕒𝕟 Ꮸȏℓαƙ】🇳🇱
(@R301CO) reported
@virginmedia A late payment charge, out of principal I have not paid the late payment charge and manually paid my service amount, this has then resulted in more and more and more charges and is now disconnected even though you forced me to pay 55% more only a matter of weeks ago…..
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Matthew Ewers
(@MatthewEwers) reported
@virginmedia Hey, the complaint is going well, just had an email and the proposed resolution is a Wi-Fi pod?! How does that give me access to My VirginMedia or any hope anyone actually knows what they're trying to fix?!
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Dannybear
(@dannybear83) reported
@virginmedia A list of things 1st, I was called and offered a new package o2, tv, 500mb for £40 a month, the caller didn’t tell me that O2 would do a credit check on my account, this check cause my credit score to go down -37 point confirmed by Experian, it’s stop me from financing a new car
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Bernard
(@Bernard02034167) reported
@virginmedia It’s your customer service department that needs help, Goggle trying to leave Virgin Media and you’ll see thousands of complaints.