Virgin Media Outage Report in Hampstead, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (22%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Waltham Forest, Bromley, Hammersmith, Southwark, Watford, Poplar, City of London, Enfield Town, Ilford, Kensington, Harrow, St Albans and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Internet | |
| London |
Total Blackout | |
| Waltham Forest |
TV | |
| Bromley |
TV | |
| London |
TV | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
-
Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
-
Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
-
Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
-
Michael Patricios
(@mpatric) reported
from
Merton, England
@virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service
-
Chris Straker
(@chrisTstraker) reported
from
Wandsworth, England
@virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP
-
Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
-
Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
-
annwyllie
(@annwyllie) reported
from
Hounslow, England
@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
-
Siobhan Benita #BetterWithBenita🔶
(@SiobhanBenita) reported
from
Kingston upon Thames, England
@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
-
Mark
(@markwarne) reported
from
Kingston upon Thames, England
Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
-
DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
-
ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
-
Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
-
Jodi Rilot
(@jodirilot) reported
from
Richmond, England
@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
-
Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@JohnGaylor @virginmedia You couldn't make this shit up
-
Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr Moosehead
(@mr_moosehead) reported
@virginmedia how do I actually get to talk/communicate with your customer services? Waiting for over an hour on the phone is not viable customer service. I'm happy to communicate via chat etc, but you don't give that option.
-
Duncan Waugh
(@waughzone) reported
@virginmedia My online account smugly says my order was delivered yesterday. Only partly true. I can’t spend another 2 hours on the phone trying to speak to a human. How do I resolve this? I can’t even cancel my contract without spending hours on the phone. Such awful customer relations.
-
Gary Ayto
(@AytoGary) reported
@virginmedia Wait people can play online with this garbage broadband #notfitforuse
-
graham littler
(@adelwire) reported
@virginmedia Contract day?!? Nothing happening. Crap vm living up to their customer service reputation.
-
Aiden Dugdale
(@aidendug) reported
Virgin Media are ******* dog ****
-
stuart folley
(@stuartfolley) reported
@virginmedia had a email yesterday saying how you’ve improved my WiFi and no need to do anything.. funny that because the last 2 months it’s been absolute garbage and it’s still crap after this email! What’s happened?!?!
-
Duncan Waugh
(@waughzone) reported
@virginmedia I’ve done that. ‘Please allow 28 days to investigate’ - that’s no good to me. I have 14 days (11 now) to find out whether you can provide the service I am paying for. Is not not possible for someone to call or email instead of me shouting down a drainpipe hoping for a reply?
-
marcia....c.o.d aka xxMumwithaGunxx
(@welshmarcia) reported
@virginmedia Hello.apparently there was but then I had a text to say it was fixed but the same issue occuring I've had for months .im really not happy now..ive been told I need a hub4 because we have alot of devices but nobody can seem to help me keep my tariff and change to the hub4.
-
em ☀️
(@_emhay) reported
So @virginmedia have upgraded our Wifi. It’s gone from absolutely terrible to absolutely terrible 😐
-
Sascha Mullen 💙
(@SMullenHV) reported
@virginmedia Yes already done that. We have 2 issues, 1. The incoming speed is 119mbps (paying for 500) and 2. WiFi speeds are significantly reduced. Do I need to be considering @SkyUK??