Virgin Media Outage Report in Hampstead, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Paddington, Hammersmith, Ilford, City of Westminster, Southwark, Southall, Harrow, Ealing, Camden Town, Islington, Tower Hamlets, Waltham Forest and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Paddington |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
-
Elise Tapper
(@elisetx) reported
from
Barnet, England
@virginmedia your service is AWFUL!! Been cut off twice and my problems are still not solved 😡
-
Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
-
Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
-
Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
-
Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Finally got through to Retentions by phone & unlike their text service they were helpful & resolved it with an improved offer - something the text people insisted was impossible & that nobody else would be able to do more. Awful to think others will be ripped off by this attitude
-
Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
-
Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
-
Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
-
🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
-
Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
-
john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
-
Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
-
Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
-
Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
-
Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
-
Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
-
Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
-
John Smith
(@Temple64Sybil) reported
from
Harrow Weald, England
Feel like killing someone, Virgin Media gone down again while watching football so missed second half, total ******* bollocks. Fuming.
-
添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sammie J Halley
(@SammieJHalley) reported
@virginmedia Can’t call,don’t have a landline. first complaint was about their staff member who was rude on Monday, starting to feel this is personal due to the complaints! I’ve paid, balance is zero and still have no TV/No internet Disabled and work from home for NHS. So stressed out now
-
Ben Baker
(@BKR_Bathrooms) reported
@virginmedia The same technician just called said I’m booking you in for me to come back 7th Feb he said earlier another team were coming because he couldn’t do it either not feeling it today or you had too many jobs booked in for him. We’ve cancelled the direct debit! Please cancel your end!
-
Mark Bickerdike
(@mbicks66) reported
@virginmedia So what I need to do can’t be done online so need to speak to someone. Do I have to waste another hour of my time? Maybe if I was a new customer you may be more inclined to help, but I’ve been with you over 20 years (through your various incarnations) so probably not priority.
-
Mark Bickerdike
(@mbicks66) reported
I've always said that the @virginmedia product is good, but their customer service is beyond atrocious, just spent over an hour on hold, spoke to an operator only to be cut off after discussing what I want to do. Just bloody appalling. Will they call back? Of course not.
-
Ben Baker
(@BKR_Bathrooms) reported
@virginmedia I did earlier they didn’t call back after a system error top quality customer service 👏🏼
-
Gemma Starley💙
(@Starbar82) reported
@virginmedia Is that a joke? I haven’t got it sorted. I’ve discovered the problem. Something which you guys should have done. I’ve submitted a complaint and hope someone your end can fix it. Given my experience so far I won’t hold my breath.
-
Harry Hayes
(@Harry_Hayes94) reported
On hold to @virginmedia for 30 minutes so far, do they have anyone working for them to help with problems?!
-
The Honest Politician
(@natuk8791) reported
@virginmedia What is happening with your customer service? Before Christmas someone called me from virgin media and they tried to scum me ! I have called literally 10 times and spoken to your team! They accept this fault belong to virgin media but nothing done by your end.
-
charlie stone
(@charlie81389135) reported
@virginmedia I have spent 7 hours trying to cancel an account and it is still not done. Is there an email address I can use as the phone line has been ineffective?
-
Lucy-fugous💙
(@dibbersbakes) reported
@virginmedia But they hung up after me waiting 40 minutes. So what do i do now? Somebody internally must be able to contact them surely. Have also posted letter as it offers that as alternative for cancellation. Just need someone to help.