Virgin Media Outage Report in Hampstead, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Leyton, Wembley, Hackney, London, Ruislip, Bermondsey, Lewisham, Tower Hamlets, Ealing, Ilford, Watford, Bushey, Hampstead, Camden Town and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Eltham |
Internet | |
| Leyton |
Internet | |
| Wembley |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
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Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom
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John Steele
(@Chilly_in_the) reported
from
Merton, England
@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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WILKO
(@__W1LK0_) reported
from
Merton, England
@virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.
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Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Ross 💉1👍 & 💉2👍
(@k_ross69) reported
Probably not going to be on here that much for the forseeable. Thanks to @virginmedia and their messed up attempt to 'improve their network' I'm going to be left without Broadband access until at least Monday afternoon and likely much longer than that.
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Alan Fournier
(@Alan4nier) reported
@virginmedia She said it was your problem and would probably be fixed (remotely) in next 24 hours. I requested a call when it was fixed and she agreed. No mention of steps if it is not fixed. It’s still broken.
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V1echa
(@V1echa) reported
@virginhelp @virginmedia broadband connection keeps dropping every minute. so what the hell i can do now? and there is no info about issues did test,restarted , turned off hub, and still nothing. did post @ community . but i think no one cares because its friday night(weekend)
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Jesse Gregory
(@jsi_greg) reported
@virginmedia is genuinely bloody awful. I would never recommend because we NEVER have telly and they NEVER ANSWER THEIR PHONES!
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Gary Anderson
(@EKSteeler) reported
@virginmedia this is the 6th time today wifi had gone down. Seriously get it sorted 😡
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Lep
(@xLepebble) reported
@virginmedia it went like 20 minutes ago, just been sat there watching some ronaldo lookalike shout suiii on tik tok live. back up now and will keep updating if it goes down again
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Teganlea
(@Teganleaaa) reported
@virginmedia The problem is every single time I call I’m passed from department to department and spend over 4 hours on the phone. I don’t have that time available
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Flip The Script Book
(@thenowschool) reported
@virginmedia Hi John, I moved address some years ago so the cable account is no longer active but the email address is. I managed to speak to an adviser today and was told the issue will hopefully be resolved by early next week or sooner - can you add any details? Thanks
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Kieron Griffin
(@donnykebab1972) reported
@virginmedia @richardbranson Internet down again.
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Jamie
(@DreamSnakes) reported
@virginmedia really are useless. Every week I have some sort of internet connection issue. Then they have the gall to charge people £240 cancellation if they move to an area not covered by virgin. @joelycett was right. Virgin Media are by far the worst for bad internet.