Virgin Media Outage Report in Hampstead, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Ilford, Hackney, Muswell Hill, Southall, Camden Town, Barnet, Mitcham, Harringay, Waltham Forest, City of London, Newham and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ast_carter @SkyUK @virginmedia So obviously you have been working from home. What else do you have connected, did you notice any difference in speeds? When mine works getting 200+mb speeds but even that I’m still thinking it’s slow at times.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Glad I'm not working from home today, @virginmedia broadband down again 😒
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia Oh now the TV is going down, getting glitches! Couldn’t be a more inconvenient time for your systems to fail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Umar Rashid
(@UmarRas50626014) reported
@virginmedia **** you and your ****** bullshit broadband and a fuckery of customer service!!!
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Neetesh Bhojani
(@NeeteshBhojani) reported
@virginmedia Its still not working in nw10 0ln neasden the whole road is down cannot work, used personal mobile data and finished- no more data and need to work 😫
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S A M🦄💕
(@SamanthaLou__) reported
Yet again @virginmedia internet is down. Said it would be resolved by 2pm this afternoon, now it’s saying tomorrow morning 🙄🥱
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Jennifer
(@lovespace1581) reported
@virginmedia Again my internet has intermittent issues and I can't talk with someone. This has been happening since Friday. I'm sick of my connection constantly dropping and going off four hours! I'm having to use my phone as a hot spot >:(
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Deano Ginge
(@scholesy2000) reported
@virginmedia any ideas why my 360 keeps loosing my recorded programs and unable to play itvhub iPlayer and catch up tv , have done all usual turn on off done numerous master reset and still same issue , been gapping for while getting very frustrating now
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Rory Forrest
(@ForrestRory) reported
@virginmedia Your reps refuse to raise a complaint, your system refuses to record a complaint and when I do get a complaint raised it is delete. I refuse to allow you to rectify this. Please provide details for governing body so I can take this matter up with them.
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Colin Brown FBII
(@ColinBrown1968) reported
@virginmedia Your call centre has lied to me, failed to resolve the issue and has been totally uncooperative. They've done absolutely nothing to make me want to stay as a customer. At present, it looks like I will have to withhold payments until it's resolved to my satisfaction.
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Craig Liam Bowling
(@CraigLiamBowlin) reported
So @virginmedia is down once again in NW10! Does your internet ever actually work!? All day it's been down and it was down at the start of the month for a week straight!? Shoddy tbh
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Harrow
(@Urban_explorer5) reported
@laneydude30 @virginmedia @richardbranson I am same as you, i signed up on the 6th Aug! they keep telling me dates for the install and they never turn up (3 sperete dates) latest was last monday now i have to wait another 3 weeks!, i have to ring them then say there is a problem, then they cut you off when on the phone!
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Lisa Hollands
(@HollandsLisa) reported
@virginmedia our phone line has been down over a week. We have tried to contact you about it via phone, WhatsApp and SMS several times all week and all are saying you have too many people trying to contact you and to try again. This is getting silly now we need help here!