Virgin Media Outage in Hampstead, Greater London, England

@virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.

@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.

@virginmedia Stop replying to other people’s tweets and just tell me how I can get the internet up to the speed that I pay for / my contract states as a minimum requirement. Otherwise I will cancel.

@virginmedia Constant, persistent disconnection. Problem not noted on virgin service link.

@virginmedia probably the worst customer service going 👎🏻

@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!

@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!

@virginmedia My home phone ran out of battery. I had to call back on mobile. Sorted now, just not very good service is all.

@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir

@virginmedia Hi, my broadband is down and I'm unable to get through to your customer service

@virginmedia @joob1977 I've recently moved and am trying to port my old landline number to my new address. I've been trying to speak to someone for 3 days. Even the messaging hits a brick wall as soon as I get transferred to customer service. Please help!

@virginmedia I’ve logged in and run the test several times in the past couple of weeks. Always no known issues. WiFi drops for hours on end literally everyday, it’s infuriating. My phone/laptop can’t even find the router name and I’m sat right next to it

@virginmedia No problem with Netflix or anything else on my virgin digital tv . Oh have however been charged for a whole box set of a show I actually can’t watch . Tried numerous of times but have now given up

@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.

@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal

Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

@virginmedia Extended service outage is bad enough but having to waste nearly 2 hours to find out that your service status pages are essentially lying is well beyond frustrating.

@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!

@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.

Nothing goes down more than @virginmedia

@virginmedia Still green. Not working

For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice

Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"

@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

@virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.

@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help

@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.

@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.

@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all

@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

@virginmedia got no TV, Internet or phone please help got code W02 on my TV

@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.

So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4

@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...

@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.

@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.

@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.

@virginmedia We already did but found that a lot of family and friends in the local area are all down too so we hung up. We were only in a queue anyway

@virginmedia hiya! it's both wired and wireless. earlier when it first disconnected the service status said there was a fault in the area based on the tv (gaming channel I think) and engineers were working on it. the status then showed this:

@virginmedia Yes, it's a known problem due to be fixed mid November. It makes me feel better if I can tell everyone how miserable my home broadband makes me. It came back on at some point this morning. Off again at about 5pm when the kids came home from school and needed to do homework.

@virginmedia It was down for 2 and a half hours! It does seem to be working now though!

@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

@virginmedia We shouldn't be taking a look at this tomorrow. I've spent over 5 hours with somebody that ignored my issues for something that should have been fixed in 10 minutes. You have by far the worst customer service I have ever seen. This is a complete joke.

@virginmedia Just leave it, I’ve already spoken to a lady called Yogi who wasn’t much help .

@virginmedia I’ve done all this, the member of your team was ridiculously unhelpful and I’ve made a complaint COM103689758 I hope somebody can listen to the entire call, he didn’t understand basic questions then when he couldn’t resolve my issue was confused when I wanted to make a complaint

I'm losing the will to live with @virginmedia Why do they hang up me every single time I try and speak to them.

@PNDKetchup @virginmedia I'm with them too . Not really had an issue with them but I know that doesnt help. Come on VM sort it out