Virgin Media Outage in Hampstead, Greater London, England

@virginmedia thank you again for no service and intermittent internet non stop now fir ongoing 2 weeks can’t you just find fault and fix it not happy so frustrating 🤬🤬

@BryanLeith1 @virginmedia Think it was down, mine is back up now

Statutory weekly **** connection from @virginmedia

@virginmedia my phone suddenly won’t make calls. Can receive, text and is the same in different handsets. Been on hold for custserv for ages. Text service is taking too long too. What is going on?

Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

@virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.

@virginmedia Will do but I have been having issues for over 24 hours now.

@virginmedia Back again! WiFi down again since just before 2. Nothing about issues online & have done the online WiFi test which says everything is working but none of us can get online for work or school.

@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...

@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

@virginmedia hi are there problems in N12 London area? I’ve lost tv & broadband but status page says everything is working ok? Help please

just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls

@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help

Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia

@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues

@virginmedia Question: Why is your customer service so awful?

@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

@virginmedia I’ve registered my interest and that leaves me in limbo with a leas than satisfactory service . I’ve carried out innumerable, complicated diagnostics following various instructions : moving the hub , relative wifi booster location etc. There’s no signal

@virginmedia This morning and they just repeated that they're saying it was an intermittent loss of service, which is an outright lie. And offered some terrible "goodwill" comp which was less than the Ofcom auto-compensation. It's practically criminal at this point.

If you want truly shocking customer service, try using @virginmedia .

@virginmedia WiFi has been down for the last 2hours and I have online classes to attend which I’m incapable of attending I went outside to see if there are any maintenance work but nothing just random WiFi issue out of the bloom it was fine around 9-10

@virginmedia Well mine and my partners is still not working so what do you suggest?

@virginmedia why hasn't Virgin Mobile got its own twitter feed? I am fed up looking at ads for cable services that you don't provide in our area. I found out that Canada has a virgin help feed yesterday whilst trying to find information on the UK network outage. 🧐

@virginmedia Thanks! Yes, although wifi is generally awful most of the time. Even with a booster.

@virginmedia are there 4g issues? For the last couple of days I have had no 4g service in HP13 area. Phone calls are ok

@virginmedia I’m not gonna do that, I need this to work, I was told it might be my console so I’ve bought a new one and still getting lag online I’m desperate to try anything as you all keep ignoring the issue, you’ve told me go on the forum I’ve done that and then get no reply

@virginmedia anyone had an issue with their remote lately? Please share your experiences.. as mine is playing up and not responding..