Virgin Media Outage Report in Hampstead, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Hampstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Stanmore, City of London, Hounslow, Greenford, Hammersmith, Watford, City of Westminster, Hampstead, Ilford, Greater London, Camden Town and Borehamwood.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| Stanmore |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hampstead, England
Latest outage, problems and issue reports in Hampstead and nearby locations:
-
Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
-
Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
-
Peter Boxer
(@peter_boxer) reported
from
London Colney, England
A wise man once told me that a bad thing is not a bad thing until you deal with it badly. @virginmedia you did bad, your front line cs compounded it. But your complaints team have impressed me. Bravo to them. #CustomerService
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even
-
Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully
-
linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
-
Zabi
(@ZabiOsmani11) reported
from
Hounslow, England
**** you @virginmedia for ruining my evening
-
linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
-
Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
-
David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.
-
Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
-
Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
-
linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
-
Victoria Cuthill RN
(@VickyChas3) reported
from
Harrow Weald, England
@virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!
-
Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
-
David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
-
chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
-
Harry Norton
(@mrharrynorton) reported
from
Tottenham, England
Back in London and my 4G is shit again. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
spangle rider - xx/female
(@spangoolz) reported
@ColinMcCar2192 @virginmedia is it still down? I'm in spain.
-
Schnee_Plushfox
(@Schnee_Plushfox) reported
@BearNoiz @Plusnet Apparently, there is newer fibre available here from BT. Will look. The existing underground #virginmedia installation here remains untouched from when Bell cable media installed it 22 or 23 years ago. No wonder virgin have issues. #VirginMediaoutage #virginmediadown
-
peace
(@CemoiA) reported
@virginmedia For 2 years Virginmedia told me sorry we fix it but their system and customer service is useless.... finally I joined community fiber ... Good customer service excellent broadband cheap price....
-
Peter
(@FereldanWizard) reported
@virginmedia I have an issue. The rolling credit amount has NOT been applied despite me being told three times it has been. How do I raise a formal complaint?
-
Jason Kneen
(@jasonkneen) reported
@mrstay_fly @BrandonIngham @virginmedia I don't thinks the big issue is that it goes down -- that happens -- we all understand that. The problem is that I knew at 2am it had gone down and they didn't say anything until 7 hours later. That's not acceptable. They should know their network is down and communicate that.
-
Sushisurf
(@Sushisurf1) reported
My building has a contract with @virginmedia, which means all of our neighbours have no access to wifi right now! If you are going to force 200 people to use your service, at least make sure it’s reliable! #virginmedia #virginmediaoutage
-
Matt
(@MattAudacious) reported
@AlyannaMcKenna @Hannah_L98 @virginmedia Bruh I wish regular customers had an SLA with virgin they'd be screwed with the amount of work hours being lost due to their awful service
-
Jason Kneen
(@jasonkneen) reported
@mrstay_fly @BrandonIngham @virginmedia If I can setup a cheap ping check on the router that SMS's me when it's down you'd think a multi billion £ company could do better than that.
-
adeshina
(@adeshina_Haybee) reported
@virginmedia Have not had Internet service since last week,tried rebooting my router more than 5 times yesterday and this morning. Its still the same ****
-
ॐ Bëe ♡
(@biancs_1) reported
@virginmedia How are you planning on compensating customers after the outage? I WFH and had to make up the hours lost late in the evening. This isn’t acceptable.