Virgin Media Outage in Hampstead, Greater London, England

3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!

@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

@virginmedia having the usual crappy issues with virgin no tv tonight cant wait to leave this useless provider

@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv

@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that

@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice

@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.

@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw

@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣

@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either

Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process

@virginmedia Signed up for a text, got a text, sorted. Good service. Clever

@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted

@virginmedia no tv service. No answer from 150 customer service. What’s going on

Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

Virgin media - useless Customer service thanks for **** all !!!!

Virgin media are hands down the WORST WiFi providers omg.

Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service

@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.

@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!

Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

@virginmedia Your WiFi service has been down for 5 hours any update

@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

@virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.

@virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia

@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

@virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

@jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm

@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

@virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account

My internet has gone off AGAIN!!! @virginmedia It’s been on and off every day for 2years. And never as fast as promised.

@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

@StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate

Living with bad WiFi is honestly stressful @virginmedia 🙄

@virginmedia All I wanted to get across is that the reputation it brings to the company is really bad

@virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service

@ChrisWPhysio @virginmedia It just doesn’t make any sense, it’s almost as if they want you to cancel.

@ChrisWPhysio @virginmedia Thanks Chris! I also know what you mean about prices, mine go up every year and the staff just say there’s nothing they can do. I have been a loyal customer but there is definitely no reward for that.

@tc1415 But it is a bad thing for gas and electricity, or even more so BT and Virgin Media, to collude in setting their infrastructure investment plans as would be needed for this. Never mind cases where a customer requires something that involves street works.

@virginmedia have the worst customer service 🥴🥴🥴

@virginmedia A week and yes we have. Today it’s not working at all! SE9 1HU

@virginmedia Yes, it happened in between the storms. I taped it up, but Dennis undid it! I did report it with the phone line problem.

@virginmedia I’ve finally had a manager phone me back after harassing this morning. I’m told the number will be transferred tomorrow after 15 days. Virgins way of dealing with problems is atrocious I can only assume the directors don’t care about their customers it they’d have a proper system

@virginmedia ...customer who really wanted to stay with you

@virginmedia ...person I spoke with at the time said if there was more people from the street requesting Virgin then you’d consider supplying it...! You made no attemp to try to supply it to my new property but yet I am being charged. As I said, it seems a poor way to treat a long term...

@virginmedia As some feedback, please update your website so that it is not lying to customers about their bill. It's not fair to move the goalposts on people who struggled for just one month and worked to fix it

@virginmedia ...a long time and I wanted to remain a customer but because I moved house I am being penalised. I wanted to remain a virgin customer but you don’t supply to my new street so I am having to pay a considerable ‘fine’. I have not moved to the middle of nowhere and the.....

@virginmedia Have done twice and was told to deal with it by your incredibly rude team, who can't seem to understand that when a bill is due 26th cutting them off before doesn't work. Hence why I'm leaving. I broke my knee 2 days ago and don't need this nonsense