Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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The latest reports from users having issues in Waltham Cross come from postal codes EN8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Harlow, Wembley, Woodford Green, Ilford, Dagenham, Enfield Town, Waltham Forest, Paddington, Newham, Stratford, Romford, City of London and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| Harlow |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia 6 months worth of internet issues
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia what is happening with the internet? I am on work calls and it annoying when the internet goes down. #internetdown
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Antje Southern
(@noneybean) reported
from
Islington, England
@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Antje Southern
(@noneybean) reported
from
Islington, England
@Devylonely @virginmedia Try and cancel if you can. Read through the review on Twitter. People can’t get through to cancel. Get another small provider who have a real phone number to call and people who can help you.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
Yet more #virginmedia problems in NW5 - every day this week @virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.
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Sunny Deo
(@sunnydeo) reported
from
Enfield Lock, England
@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud
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Y A Z F A I Z
(@FaizYaz) reported
from
Camden Town, England
It for me and SURPRISE SURPRISE she was able do it no problem. I just kept refusing to be put on hold. Initially she muted me and probably wanted me to hang up but I stayed on the call. IM FINALLY FREE from Virgin and will happily never use their service again 💯👋🏼 #virginmedia
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia This outage has been going on a month. I sincerely don’t hold out any hope it will be fixed by 3 today but let’s see shall we?
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Fitzthomas Rogers
(@M_Fitzthomas) reported
@virginmedia Daily Internet outages for 2 months. I can never get through to you. Your robot says engineers are working. But 2 months is totally unacceptable with no other information. Can you contact me, not force me to talk to a robot for 20 mins only for them to hang up on me.
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Chris Bennett
(@cbennett04) reported
@virginmedia The whole experience was like pulling teeth. Shouldn't have to ask over 6 times just to cancel. Was supposed to be working but getting interruptions all day didn't help. We'll see if I receive the correct envelope to post kit back.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Elaine Strachan
(@ElainelovesJoey) reported
@virginmedia Nothing was showing at that time - took me 30 mins to check as the page kept coming up blank. did say was work on at 12 till 8 am on 4/10 but not when we had issues It seems every time work is done days / weeks after there are issues, service isn’t as good
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Mand
(@Mental_Mand) reported
@virginmedia It was replacing existing cable and your team were supposed to he calling me. Yet they never do.
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paula stafford
(@paulastafford01) reported
@virginmedia That nothing has been logged or authorised to be sent out. I now have to send an email of all these tweets, screen shots of where your team made promises to me and broken Tv pics.
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Chloe
(@x_chloe_1991_x) reported
@virginmedia Your status checker shows the outage. It gives updated resolution times about 4 times a day which are always wrong & has been doing this for almost 3 weeks now. We’d like to leave Virgin, please advise when we can leave without fees if you haven’t provided internet since 15.9.22?
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Kathryn
(@lyrkathryn) reported
@virginmedia @Tom_Grennan Tom Grennan is great..But could you please fix my tv and wifi …It’s been off for almost 3 weeks now bcos of a fault in my area 🙄😕
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Rob Kelly
(@onetweetbeyond) reported
@virginmedia Moving home is stressful enough. Could you just send an engineer around or find someone to fix it.
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xox
(@mazzojazzo) reported
@virginmedia my internet has been cutting out for 5 seconds every ten minutes or so for. I have gone through the online service status check and it says everything is fine, i have rebooted and reset about 10 times. This morning my account is saying i have signed into an 1/2