Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hampstead, City of London, Enfield Town, Harringay, Camden Town, Barnet, Islington, Paddington, Newham, Wembley, Ealing, Romford and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Internet | |
| Hackney |
Wi-fi | |
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Valet@Shoe-Doc
(@ValetShoeDoc) reported
from
Romford, England
@virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
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Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon McGaw
(@McgawSimon) reported
@virginmedia and @kthompsett ll I find it strange that if a complaint is made you do not call the person back with the outcome. I was forceful told today why would we call you back with the resolution to your complaint. He found it funny and confusing that i would expect thst.
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FI_Baz
(@BazFi) reported
@virginmedia I was just on hold for 57 minutes waiting for support with our terrible WiFi in the house and you hung up on me!!! Terrible service.
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Phan Dang
(@PhanDang_Fan) reported
@virginmedia You cannot charge your customers £50 a month for this horrible service. Extremely disappointing. My son has to resit his online exam because your wifi lost when he nearly finish the exam this Thu. 🤬🤬🤬 @BBCWatchdog
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Rob Morris
(@lemonfreshrob) reported
@virginmedia Well that was too good to be true. SW16 is off again. Not even a day of it staying connected. And the website is no help at all.
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VBLOKE-19
(@vbloke) reported
@virginmedia why can’t I turn off that damn error screen you’ve foisted on me without permission? Your “opt out” screen does NOTHING.
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FuzzyDuck
(@Duckyfuzz14) reported
@virginmedia how can I cancel my broadband order (placed today). I cannot get through on the phone, my call was ended by Virgin after being on hold for 45 minutes. Your live chat service has no response after 40mins. And your SMS service doesn't seem to work.
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Lee Harvey
(@HarveyDecor) reported
@virginmedia @DebbieWallice Is this something you can help with Debbie or possibly tell me who can if you're not interested? @wrexhamcbc
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Marion hynd
(@mhynd1) reported
@virginmedia 2 hours to speak to customer services then told I should phone at 7am if I don’t want to wait 2 hours to speak to someone. Worst customer service EVER !!!
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Simon McGaw
(@McgawSimon) reported
@virginmedia kthompsett and @virginmedia I find it strange that if a complaint is made you do not call the person back with the outcome. I was forceful told today why would we call you back with the resolution to your complaint. He that found it funny and confusing
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Gary Bedford
(@gbedford67) reported
@virginmedia I have been trying for weeks to speak to someone about renewing my contract. The service has been shocking! You can;t get through on 150 it just says lines are busy. The main number doesn’t end up in the right place and I have been cut off chat the last three days