Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Waltham Cross come from postal codes EN8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Ilford, Romford, City of London, Barking, Wembley, Islington, Harringay, Paddington, Barnet, Newham, Enfield Town, Dagenham and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Ilford |
Internet | |
| Hackney |
Internet | |
| London |
TV | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...
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Andrew Brooks
(@Real_Blue_Meani) reported
from
Epping, England
@virginmedia our virgin phone line went down last night. I reported it but have had no acknowledgement of the fault, guess what no surprise it's still not working. #disappointed #nocontact
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Frances Reilly
(@FrancesOfficial) reported
from
Ilford, England
3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!
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Andrew Brooks
(@Real_Blue_Meani) reported
from
Epping, England
@virginmedia Have finally checked on line it says it's still down and a fault has been reported.
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Mary Greenland
(@MerveYesilyurt) reported
from
Hackney, England
@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that
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Ian Gambier
(@iangambier) reported
from
Hackney, England
@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Leigh Maxine Oliver
(@leighmaxine) reported
from
Enfield Lock, England
@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
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skineuphoria
(@SemaSemaemma) reported
from
Enfield Lock, England
@virginmedia Why is this network always playing up so unreliable
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Ryan Curtis-Johnson
(@racj25) reported
from
Loughton, England
@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stock Whittler
(@dosh100) reported
@virginmedia Due to the work I do, I need a reliable quality service & that’s why I was previously with Zen; excellent CS and they actually talked to you from the UK. Due to cable arriving I switched to Virgin & 1st 2yrs absolutely excellent; 3rd yr it fails badly & CS contact dreadful.
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Jack Leyland
(@Bradfordjack) reported
Looks like yet another no show for the cable pull from @virginmedia to the house, even after confirming this with them earlier in that week that it was going ahead today. 2nd time I’ve been let down now. #NotHappy
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FutureChaser
(@L0ughn3y) reported
@virginmedia horrible customer service as usual from Virgin, an hour on hold to have a rude CSA tell me that my issue doesn’t happen the way it happens. Hangs up on me, and then calls back only to hang up again.
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Dave Owen
(@CopperAndStars) reported
@virginmedia Been a customer for only a week and can see this is gonna go well. 🙄 Very poor response. I paid £25 for a live event from 6pm and got half a service until around 10pm. What good is a rerun when I paid for a LIVE event? Will take this up with someone on the phone tomorrow. 🤫
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Rebekah
(@BecksCarr88) reported
@virginmedia I need help please my WiFi has been intermittent for 5 days I’ve been on chat to be told there will be a problem with this till the 21st of December who do I contact because I am not paying for something I can’t use. Thanks
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Matt🎅🏼🎄
(@MattS_121098) reported
Me: Contacts Virgin Media to ask about problems with Wifi and TV Virgin Media: Check out our website Couldn’t make this utter shite up
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Ray Robinson
(@lordarchanfel) reported
@virginmedia I'm going to start charging yous for mobile hotspotting. I think I've used my mobile hotspot more times than I've used your poor excuse of ******* provider
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Lucy Ellwood
(@LucyLucyellwood) reported
@virginmedia No thanks. We want to talk to a human but it’s not possible with your so-called communications company. I don’t expect to solve this but I hope others will note this cautionary tale! We will cancel the contact and try another utility company.
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Paul Watchorn
(@PaulWatchorn4) reported
@virginmedia The problem wasn’t sorted for the main fight.. the screen pixelated.. froze.. and a number of times the screen went completely.. the undercard was wasted as we couldn’t watch it.. just not good enough..
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Helen Cooley
(@HelenCooley) reported
@virginmedia is there a quicker way of getting in touch with you? Still on hold 1hr later. Tv not working. Ran test and it said working on fault but still no service. Thanks