Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, City of London, Paddington, Islington, Dagenham, Muswell Hill, Barnet, Harringay, Chingford, Camden Town, Waltham Forest, Newham, St Albans and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
TV | |
| Hackney |
Internet | |
| City of London |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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iam_Phemmy_Nice® 👻
(@phemmynice) reported
from
London Colney, England
British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!
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Andy Coldicott
(@andycoldicott) reported
from
Enfield Lock, England
@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words
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David O'Hanlon
(@calmspacecoach) reported
from
Camden Town, England
@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Nigel Pearce
(@nigeljcp) reported
from
Barnet, England
Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@MtyandaSipho We need to talk then mate because Bolts done me n all Shit service @virginmedia
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Mahdi Taghizadeh
(@mahdi) reported
from
London Colney, England
Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Right let's get this straight then never say anything as stupid as your last comment.. The whole f"ing Pro kem is that despite continuous declaration a that uoj would send the pa k sout you didn't... So don't be waffling your trite off the screen responses... Virgin is just crap
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again
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Jason Carlin
(@jcarphotography) reported
from
Romford, England
@philsteer64 @virginmedia Ditto. Exact same issue
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Tony Wiseman
(@TDarkReaperW) reported
from
Romford, England
@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.
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Jimmy Dean - on the cover of a magazine
(@Br00zR) reported
from
Romford, England
@virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.
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Sue Olszak
(@foxysue40) reported
from
Harlow, England
@virginmedia your service is beyond a joke! Call centre rep couldn’t understand me and kept me waiting 13 minutes for her system to load, I hung up!!!
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DEBS WILD
(@debswild) reported
from
London Colney, England
@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Davinia Bailey
(@DaviniaPartrid1) reported
@virginmedia why is your live chat never available although it says your open until 8pm! 🤬
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olivia thurbon
(@oliviathurbon) reported
@virginmedia your website has been down for 24 hours now. I need to change my child security. When I will it be back up and running?
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Sam
(@samsammikins) reported
@virginmedia I spoke to Calum who refused up to escalate it. Just kept saying sorry and he understands but that’s not what I wanted. I need to speak to a manager. I work in customer services my self. I feel like I’m being fobbed off. Pls escalate this.
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DadTired
(@dameo118) reported
@virginmedia I've done that at first it says no issue, then, when I run a test, there is? But nothing else, no engineer is working on it, no estimated time of fixing, nothing? Everything went down yesterday and hasn't been the same since!
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Emma Saxby
(@EmmaSaxby) reported
@virginmedia - why is your customer service so terrible? Been waiting over a month to return tour kit. Your WhatsApp bot is awful. You take forever to answer the phone… I want you to have your equipment back but you make it very difficult to complete… is it so you get £40?
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Avril Stockley
(@cocoburp) reported
@virginmedia Over 2 1/2 hours waiting for a customer services agent! Still waiting! @virginmedia #hostage @Ofcom
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michelle black
(@MichelleBlack1) reported
@virginmedia I have already done this as they completely confused my mother … I am very upset that she has been confused and not told the truth by people who should be there to help
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James Gibson
(@jamesgibson279) reported
@virginmedia I am but no point as you'll say there's no issues in the area, same no sense for last two years,problem worse when raining yet say there's no problems with pit,your hubs are garbage, you cannot supply the speeds or service you sell,can't even phone anymore except to India.
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Harry Sampson
(@HScot94) reported
@virginmedia We are transferring to @SkyUK. Should’ve been completed on March 27th. Virgin won’t port the number across and now without phone line or broadband. Worst customer service we’ve ever experienced. Porting order cancelled for the fifth time on Saturday.
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Andy Pitcher
(@Pitchy69) reported
@virginmedia any chance you could advise your service team in India, to stop contacting me twice a day about whether I want further service from Virgin Media