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Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Waltham Cross, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, Barking, Newham, Enfield Town, Ilford, Brent, Hackney, Islington, Paddington, Waltham Forest, Hampstead, Dagenham, City of London, Barnet, and Romford.

CityProblem TypeReport Time
Camden Town Total Blackout 15 minutes ago
Barking Internet 4 hours ago
Newham Internet 10 hours ago
Enfield Town Internet 13 hours ago
Newham Wi-fi 19 hours ago
Ilford Wi-fi 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • aliciaverbs
    Alicia Carney (@aliciaverbs) reported from Walthamstow, England

    @virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.

  • Besawyer
    Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty

  • hasnat2002
    Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment

  • aliciaverbs
    Alicia Carney (@aliciaverbs) reported from Walthamstow, England

    @virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service

  • Besawyer
    Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill

  • derekcburgess
    DEREK BURGESS (@derekcburgess) reported from Walthamstow, England

    ******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.

  • george_hut
    Porgie (@george_hut) reported from Islington, England

    WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢

  • medicman2011
    Peter (@medicman2011) reported from Loughton, England

    @virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.

  • Besawyer
    Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief

  • whoiskatrin
    Kate (@whoiskatrin) reported from Islington, England

    @aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show

  • Besawyer
    Besawyer (@Besawyer) reported from Walthamstow, England

    @virginmedia Provide a more reliable service and a time machine

  • PactzLdn
    P_R£NZÉL (@PactzLdn) reported from Walthamstow, England

    @virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔

  • Jimbob_Du
    james Dunn (@Jimbob_Du) reported from Hoddesdon, England

    @virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.

  • Mbilla_Arts
    Mbilla Arts (@Mbilla_Arts) reported from Walthamstow, England

    @virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!

  • daviduaregod
    paul davis (@daviduaregod) reported from Romford, England

    @virginmedia I want to upgrade as I had problems with my income but I can’t do it online don’t say nothing about my next package it’s. A disgrace I can’t phone as it cost me

  • Jimbob_Du
    james Dunn (@Jimbob_Du) reported from Hoddesdon, England

    @virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.

  • aliciaverbs
    Alicia Carney (@aliciaverbs) reported from Walthamstow, England

    @virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • elisabeth1sarah
    Sarah Coleman (@elisabeth1sarah) reported

    @virginmedia The fault is your company is incapable of coming and repairing a broken cable.

  • HAL9000Machine
    HAL 9000 (@HAL9000Machine) reported

    Love getting cold calls from @virginmedia and going through loss of details before they just hang up whilst looking into a Black Friday deal for me. Guess there wasn’t any deals going. Glad I’ve been with you for 11.5 years.

  • waynec40
    Wayne (@waynec40) reported

    @virginmedia Are you saying I just stay on that page or have to sign in

  • elisabeth1sarah
    Sarah Coleman (@elisabeth1sarah) reported

    No contact was made to say there were issues and the work wasn't going to be carried out. We contacted @virginmedia 10 days before to check it was all in hand and we're told it would be complete. Day before, text message to say that the appointment was going ahead.

  • mrmikepye
    MikeP (@mrmikepye) reported

    @virginmedia I am trying to cancel a appointment with a technician as guidance says I can by logging in. I can change time but not cancel. Please help.

  • elisabeth1sarah
    Sarah Coleman (@elisabeth1sarah) reported

    Anyone else having major issues with @virginmedia? We've had to wait 6 weeks (and move out as we work from home and have no phone signal for hotspots) for a cable repull for them to not show up (3 times).

  • josieturnups
    JoT (@josieturnups) reported

    @virginmedia No they didn’t he was so rude and aggressive towards me and just laughed at my situation I have my eviction notice

  • pye1903
    Derek Douglas (@pye1903) reported

    @virginmedia Quick enough to take a bill but never quick to fix it,

  • Nithandro
    H (@Nithandro) reported

    @virginmedia Status check showing no issues in my area, but issues with my hub. Says 21 devices having issues connecting to hub. All day had this, how can I i fix?

  • elisabeth1sarah
    Sarah Coleman (@elisabeth1sarah) reported

    How long do they expect us to stay customers and pay an absolute fortune for a service that's not being provided, being fixed or even a minor priority on their list? @virginmedia, I want answers! When will you be capable of doing your job?