Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: City of London, Ilford, Hackney, London, Islington, Newham, Paddington, Wembley, Dagenham, Camden Town, Harlow District, Romford, Barnet, Woodford Green and Chigwell.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| Ilford |
Internet | |
| Hackney |
TV | |
| City of London |
Wi-fi | |
| London |
Total Blackout | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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🏴steve patrick
(@SPQPR1) reported
from
Harlow, England
Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsti Bobbett
(@itskirstib) reported
@virginmedia Expecting an engineer out today (after receiving a text to move the appt from Monday) only to log into online account and see that appointment still booked for Monday. Nearly 3 week delay in getting service set up after moving house and I already want to cancel 😡
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Camilla
(@camillacasella) reported
@virginmedia I have done it all. As you can see in my messages I had 2 technicals and changed modem AND upgraded my plan. And now my bill came twice the price with no notice. I refuse to pay for a service that is not being delivered.
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Jen W 🇪🇺🦔🐕🐈⬛🌳🕊🇦🇫🦦🇺🇦
(@stuckatlights) reported
@__FalseNine @virginmedia We rang because of the connection dropping off and they sent a booster, which doesn’t seem to be about the same problem. We also found a £10 payment to 02, whom they’re now linked with. Unknown to us, an account had been set up when we called! They cancelled it when we rang but..
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Clair Vaughan
(@clairvaughan96) reported
@virginmedia Yes, complaint made, absolutely awful response from Virgin. Engineer said lines can talk to each other, so u can't prove we made the call and we can't prove we didn't. We are Christians who believe horoscopes are satanic, so no way we made call.
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Tom 🇺🇦
(@NottsCounty1991) reported
@Grezza1862 @__FalseNine @virginmedia With Virgin my firestick would often lose connection in attic bedroom, never had no issues with Sky.
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A.T.A
(@nicesoul77) reported
@virginmedia I’m a new customer and I have paid for an internet starter kits. This was due for delivery on 23rd of March. Up till this moment, I don’t have my device and no call from your office. Tried to reach out but was not lucky to connect. I need my device!
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valerie smith
(@pottycow1629) reported
@virginmedia And because of his attitude I want to cancel ALL my services rather than just alter one
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Stephen Johnstone
(@stitges) reported
@virginmedia When I was a BT customer, someone would give me their number and name. There was accountability. With you guys I get the same story from a different person every time. “So sorry, I will look into this personally”. “My supervisor will be personally taking care of this” BS
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Dominique C
(@dominiquemcd) reported
@FrankON80919898 @virginmedia Got one but need wifi is awful
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JOHN E ROEBUCK
(@RoebuckE) reported
@virginmedia 16th May but i have given up trying to get help and it’s really bad that I have had to log a complaint as my only option. Phone handlers put down the call before I had chance to speak or promise callbacks but don’t. WhatsApp is the most frustrating loop only to be fobbed off