Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Newham, London, Ilford, Enfield Town, Islington, City of London, Barnet, St Albans, Hackney, Romford, Hertford, Hampstead, Camden Town, Borehamwood and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Total Blackout | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Newham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
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fone mechanics
(@fonemechanics) reported
from
City of London, England
Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.
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Dan Padgett
(@danjpadgett) reported
from
City of London, England
@virginmedia probably, no defenitely, the worst customer service I have ever experienced. 4 hrs on the phone over 2 days, transferred unknown number of times and hung up on twice and still no result.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services
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Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
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Nathan Mladin
(@nathanmladin) reported
from
London Colney, England
.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’
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Maria Rosamojo
(@Rosamojo) reported
from
Camden Town, England
@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Hackney, England
@laurakaykelly @virginmedia @virginmedia are terrible in every single respect, interacting with them is far and away the worst customer experience I've ever had
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keith knight
(@keithwill73) reported
from
Harlow, England
@virginmedia why have you not sent letters out to warn of planned works. Absolutely ridiculous after the shambles the other day. No service till 6pm do you actually care about customers or just want the money.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Alistair K
(@AlistairK) reported
from
Enfield Lock, England
Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!
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𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com
(@ClaireBoyles) reported
from
St Albans, England
@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response
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Marius Marco Fitness London
(@MarcoFitnessLDN) reported
from
London Colney, England
@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Never got one....
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve
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Uptown Club Discos
(@Uptowndiscos) reported
from
Harlow, England
@virginmedia hello I didn't get any compensation for my phone not working on Tuesday and I spent an hour yesterday trying to get a hold of Virgin mobile to do an upgrade.. this morning half an hour and then got cut off just as she was about to give me a price as a special
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kieran Johnson
(@KieranJ24063842) reported
@virginmedia I was also promised by your fault team that I was to get a phone call on Friday which I had to take a day off work for and I was never called. Iv tried to disconnect but wasn’t willing to pay the disconnection fee due to the service Iv been getting
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lainski
(@lainskidoodles) reported
@virginmedia Called them and they recommended I use the service checker.. I told them it's not working. Finally booked an engineer but not until Saturday... How am I supposed to continue WfH?
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de519n
(@de519n) reported
@virginmedia I’ve rang up and sorted it now!!! All good Thank you for trying to help me
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Glen Rickersey
(@GlenRickersey) reported
@virginmedia Essentially they have intermittent broadband and tv services, engineers have lied on their worksheets about attending their property to resolve the issue which your call centre has confirmed, no manager ever calls them to resolve and they are in limbo.
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fifaaa
(@afifaaaa21) reported
@virginmedia your web chat services aren’t working, your phone lines throw customers in a loop and get hung up on and your online service checker keeps telling me there’s a problem in my area and to check back in 24 hours when this has been going on for months
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Climate Heroes 🌍
(@climate_heros) reported
@LenFPS @virginmedia Same issue for me, useless
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John Warmisham 🇺🇦
(@CllrJWarmisham) reported
You get a text from @virginmedia to say problem resolved, when it isn’t. You phone and you get a message to say they’re still working on it. Absolutely pathetic. 4 days without landline which is used for constituents to contact me. Unacceptable.
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Kieran Johnson
(@KieranJ24063842) reported
Due to me not being told that I still have to pay for it.Absolute joke.Your good at bringing new customers on but not good at looking after customers. Iv been a customer for nearly 5 years and this is the way I’m being treated. @VirginMediaCorp @virginmedia @richardbranson
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Hamish
(@HamishBarclay_) reported
@virginmedia Since the end of September we have tried to have you guys come and install broadband for our flat. We had our first engineer come out and say that the work cannot be completed. Since then, we have made it very clear that we need someone to come and do work in the road to help 1/
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Claire Wickham
(@ClaireWickham) reported
@virginmedia On Monday i was told that someone from technical support would contact me within 3 days. So I am waiting. Again.