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Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Waltham Cross, England

The most recent Virgin Media outage reports came from the following cities: Wembley, Camden Town, Barking, Newham, Enfield Town, Ilford, Brent, Hackney, Islington, Paddington, Waltham Forest, Hampstead, Dagenham, City of London, and Barnet.

CityProblem TypeReport Time
Wembley Internet 4 hours ago
Camden Town Total Blackout 22 hours ago
Barking Internet 1 day ago
Newham Internet 1 day ago
Enfield Town Internet 1 day ago
Newham Wi-fi 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • AnnieCaird
    Annie Caird 🌻 (@AnnieCaird) reported from Islington, England

    @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

  • dicksielives
    David Ball (@dicksielives) reported from Romford, England

    Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

  • _Lewis_A
    Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

  • Pegnarista
    Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia No advice at all as to what the issue is. Still not fixed.

  • nan2thou
    PAT WEBB (@nan2thou) reported from Enfield Lock, England

    @virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath

  • nan2thou
    PAT WEBB (@nan2thou) reported from Enfield Lock, England

    When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.

  • _Brady1_
    🆎 (@_Brady1_) reported from London Colney, England

    @virginmedia Why are my sky sports channels not working but others are , getting error CS2004 . I’ve reset the box numerous times and checked the cables .. on my other box in another room all channels working fine ??

  • nan2thou
    PAT WEBB (@nan2thou) reported from Enfield Lock, England

    @virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.

  • silvergoatish
    The waving mechanical roadgoat™ (@silvergoatish) reported from Enfield, England

    @virginmedia why can I not get through to speak with your customer services? The 1st time, the call centre cut me off. 2nd time the phone options didn't work. Your online Quick Pay is not working. I just want to pay my broadband bill 🤷🤷🤷

  • marcones87
    marco salamone (@marcones87) reported from Haringey, England

    @virginmedia n22 London still down… this is unacceptable at least 3 times per week..

  • _Lewis_A
    Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

  • GodofwarBrown
    therealmasonbrown (@GodofwarBrown) reported from Walthamstow, England

    @virginmedia fix the dam issue **** man I was watching a andrew tate podcast @Cobratate

  • mindbodyrevival
    mindbodyrevival_coach (@mindbodyrevival) reported from Enfield Lock, England

    @virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬

  • Pegnarista
    Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above

  • SanderjoJohn
    John Sanderson (@SanderjoJohn) reported from Barnet, England

    @MartinSLewis @bbc5live Had replacement windows from a local company 18 months ago and they were excellent but I will tell you the worst people I have ever dealt with - Virgin Media, even worse than British Gas used to be.

  • paulstevenlewis
    Paul Lewis (@paulstevenlewis) reported from Islington, England

    @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

  • rtkosha
    radz (@rtkosha) reported from Stratford, England

    virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

  • KathyB05775264
    Kathy B (@KathyB05775264) reported from Tottenham, England

    @virginmedia my internet is down. Is there a problem in the N18 area

  • portishair
    Ken Williams (@portishair) reported from Hertfordshire, England

    @virginmedia the sky sports picture quality is unusually poor today.

  • Pegnarista
    Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Courtswoolloff
    Courtney Woolloff (@Courtswoolloff) reported

    @virginmedia what’s a service request do i need to be in for it?

  • WellsTalk
    The Southpaw Mouth (@WellsTalk) reported

    @virginmedia Please tell me why you book somebody in for a web chat at 3.00pm then don’t turn up for your own booking? Again well done Virgin media yet another occasion when a customer have been let down!!!

  • hayley23886
    hayley rose (@hayley23886) reported

    @virginmedia What a suprise. Its 4pm on the 18th march and the internet is still not working! A service is being paid for and i am not receiving what i should be! You wouldn’t accept me not paying my bill but you are happy to take my money for 2 weeks without giving me what i am paying for!!

  • HoganShogan
    KatieHogan (@HoganShogan) reported

    @virginmedia Literally said I've done all trouble shooting. Can you just confirm the outage? I work from home so need to make other plans

  • MrsA2905
    Sarah Austin (@MrsA2905) reported

    Disgusting customer service getting installation tomorrow to now be told I have to wait another 10 days #virginmedia #awfulservice

  • TrustPhalanges
    M.A Mouse (@TrustPhalanges) reported

    @virginmedia Hi I reported a broken green street cabinet with exposed wires and extensive damage. Haven’t got confirmation yet?? Open reach said it’s not one of theirs.

  • TheLizAinslie
    Liz Ainslie (@TheLizAinslie) reported

    @virginmedia Still trying to get you to reconnect my landline you stopped before my contract was up. This is now 10 days of incompetence, your systems down and 'it will be 2 to 72 hours'. Have tried to phone customer service and was hung up on when asked to speak to a manager.

  • momatwoboys
    Sonya Goodwin (@momatwoboys) reported

    @virginmedia Then why did you provide me with poor customer service; now you won’t release my phone number to my new provider for another 5 days, you cut us off 7 days ago after we gave you the rqd 30 days notice. #shame on you.

  • Jmc19753
    Jmc1975 (@Jmc19753) reported

    @virginmedia When you going to add sky sports uhd as getting fed up with all the lies over the past few years of you saying it's coming soon,and your customer service is a complete disgrace and staff are extremely rude and arrogant

  • HoganShogan
    KatieHogan (@HoganShogan) reported

    @virginmedia Look, nothing online is helping, can you just confirm the outage and fix time so I can plan, as I said WFH so rely on the internet