Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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The latest reports from users having issues in Waltham Cross come from postal codes EN8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Wembley, Hackney, City of London, Newham, Hampstead, Barnet, Islington, Chingford, Harlow, Woodford Green, Ilford, Dagenham and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| Wembley |
Internet | |
| Hackney |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outrage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@virginmedia No. This problem has happened intermittently in the past & it's always been a server access issue on your side.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I appreciate that but I’m currently in a position where @virginmedia are useless and unable to fix cables and you now working on masts meaning I can’t even use my phone network. So between both multi million pound companies you’re screwing me royally!!
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I need someone to call me and I have raised yet another complaint on the website this is the 4th complaint with no response C-0609211914
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Steve
(@StevenCudd2) reported
from
Hoddesdon, England
@virginmedia So after getting an engineer visit finally today, comes, says fixed, 10mins later broadbanddrops again. Told he will be back in 30mins, 2 hours later nothing. Now on 4th call to customer service getting cut off and no one knows what they are doing! Appalling service!
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
It’s bonkers that the whole district of EN9 could have an outage of @virginmedia for 5 days and because I didn’t call and log it I’m not entitled to compensation , I’m taking my £111 a month and spending it elsewhere!
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N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@ontvnow @virginmedia I had webchat w customer service adviser this morning @ontvnow who confirmed my email account was locked - but said the forms he normally uses to unlock accounts were not working so has passed the issue on to next line support....😐
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our kid
(@Moonchester999) reported
from
Islington, England
@virginmedia Thanks Virgin had my phone stolen on Tuesday called you to cancel the sim you promised to send me another one but you never did. Thanks 🙏 for making a stressful situation even worse
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EnjoyRelax Studio
(@jamesenjoyrelax) reported
from
Walthamstow, England
@virginmedia Router is downstairs but before I’ve restarted it the lights are blinking as if it’s been restarted already. No wired connections in the house and no cable to check tbh - any ideas on the issue?
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Charlie Egan
(@charlieegan3) reported
from
Islington, England
@virginmedia Hey, would you be able to get someone from Virgin Media Field Complaints “FieldComplaintsTeam2” to get back to me about my complaint C-16082156 tomorrow?
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Yes. I’m unhappy with 4 weeks of outages. Who wouldn’t be? Customer service is of course closed. But thanks for the platitudes. They have helped a lot. @richardbranson you’re better than this.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia @JMiragliotta Yes! You’re repairing a damaged cable and have been for the past 3 days now. No TV, No broadband, fantastic service for £111 a month 👍🏻
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Mike Fuller
(@ninepine) reported
from
Ilford, England
@virginmedia OK, so tell the truth. First you say "We're carrying out essential works in your area..Sorry for any possible disruptions on the day." Now it's "we'll be carrying out essential works...which could interrupt your services." What services will be down for how long??
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@virginmedia Yes still v much a customer. It’s been sorted thanks. PW was randomly corrupted . Now changed
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I have no wifi due to @virginmedia and no phone signal due to you!!
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No, there’s one issue. Doing things on the cheap.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MTBRFC85
(@markthornley85) reported
@virginmedia good evening. I would like make a complaint and resolve an issue on behalf of my mother who is the account holder. Please can you give me email and phone number. My disabled mother has been taken advantage off by YOUR cold callers! Now she can’t avoid her bill!
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Peter Horsley
(@peterhorsley202) reported
@virginmedia I have been unable to work today because of VM overnight changes to broadband. Have spent 1.5 hours on hold to technical broadband support, got through then I need to pass you onto somebody else for a chargeable service to identify your problem, line goes dead!
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amy ✨
(@amyyscxtt) reported
******* on the phone for an hour with virgin media on hold then they answer and ******* hang up on me 🤬🤬🤬
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Mike Krage
(@kragedesign) reported
@virginmedia terrible broadband service for days, tried online tips/factory reset etc no joy and now on 40.54 mins wait on phone with worst music waiting for some customer service. Ring bells? #exeter
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Aiden Walsh
(@AidenW) reported
@virginmedia Hello I am in Twickenham and have had no TV service for the last couple of hours. Your status pages are showing no problem but our Internet seems to be intermittent as well. Any ETA for return of service?
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Tomlikeafox
(@tomlikeafox) reported
@SeaThreePeeO @virginmedia Had exactly the same problem with them years ago...their service, both technical AND customer, is garbage. I'll never touch them again
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Bruno Cardoso 🇪🇺🇵🇹🇬🇧🏳️🌈🐻
(@bitbytebruno) reported
Called again and at 30 minutes waiting someone picked up the call just to be transferred to the "Technical Services" now waiting again for someone to pick up again. Virgin Media customer service so far = big fat ZERO.
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Sarah Collier
(@OptimistCollier) reported
@virginmedia After 62 mins of terrible music waiting for an answer on 0345 4541111 following no broadband for 48 hours (semi self-employed household/need WiFi) and having tried all virgin tips to no avail. Service please or provider change but sensing you don’t care #exeter
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Lee Mansell
(@lee1mansell) reported
@virginmedia This is the same customer service team that have been ringing me back since sunday, also the same team that hung up on me last night without a call back. Ill be waiting for the ombudsman to follow up for your unacceptable customer service and not waste any more of my time.
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Bruno Cardoso 🇪🇺🇵🇹🇬🇧🏳️🌈🐻
(@bitbytebruno) reported
So my question is can you please help one of your customers or do I need to start emailing your CEO and everyone at Virgin Media until I get some help? Is that honestly, I have your service for about a month and all I can say right now is that I hate it.