Virgin Media Outage in Waltham Cross, Hertfordshire, England

@virginmedia no service in E18 oh please sort it out

@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.

@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment

@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..

@virginmedia Yep still not working. Nearly a week now and our next bill has arrived.

@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(

@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

@clairyfairy86 @virginmedia @btsport Same issue here!!

@gary_macdonald2 @virginmedia @BTSportBoxing We've got the same problem here 😡

@virginmedia I did tests and there is a problem. But it is not fixed. No landline, WiFi keeps dropping, terrible coverage in house. Please give me a number where I can contact a REAL person

@virginmedia Another day and @virginmedia landline is STILL down! When will it be fixed. When I speak to @virginmedia all I get is automated response. Pull your finger out @virginmedia or there will be a mass exodus to #sky or #BT

@virginmedia landline down and has been for days. #broadband keeps dropping, #broadband coverage poor. I’m off to #sky it has to be better than #VirginMedia

@virginmedia Have finally checked on line it says it's still down and a fault has been reported.

@virginmedia Why is this network always playing up so unreliable

@virginmedia our virgin phone line went down last night. I reported it but have had no acknowledgement of the fault, guess what no surprise it's still not working. #disappointed #nocontact

@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x

Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...

@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.

Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...

3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!

@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv

@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that

If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice

@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.

@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw

@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣

@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either

Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process

@virginmedia Signed up for a text, got a text, sorted. Good service. Clever

@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted

@virginmedia no tv service. No answer from 150 customer service. What’s going on

Virgin media are hands down the WORST WiFi providers omg.

@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

@virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.

@virginmedia it’s over 24 hours since your call centre cut off my call after waiting 30 mins for you to answer, having already spent ages trying to resolve the issue previously ,still no call back, if this is the customer service you provide, I’d avoid this circus at all costs !

@virginmedia I have no idea how to do this & as no one has had the good manners to call me back to resolve the issue, despite having my number, I will be cancelling my contract with @virginmedia forthwith

@VMSolutions_ @VirginMediaCorp @virginmedia tried all day to get the problem solved with my Virgin V6 box, 1st call took an hour, called back as requested and was cut off, no one has had the good manners to call me back, very poor service think I will be leaving you soon !!

@virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account

@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

@ChrisWPhysio @virginmedia It just doesn’t make any sense, it’s almost as if they want you to cancel.

@ChrisWPhysio @virginmedia Thanks Chris! I also know what you mean about prices, mine go up every year and the staff just say there’s nothing they can do. I have been a loyal customer but there is definitely no reward for that.

Honestly getting fed up with @virginmedia now. Had a great service for 12 years at my last property, nothing but problems since I’ve moved. Currently have no TV or internet service, can’t be fixed remotely so I have to wait until Wednesday for an engineer.

@virginmedia And funny enough , didn’t record my complaint either !!! There’s a thing !!

@virginmedia Hi Alg, I only have Internet at mine, so it's just the Internet, my mums TV and Internet appear to be working again now thou. Looked online and you are aware of the issue at mine (NN6 0FA) and have said it will be fixed by 3 fingers crossed 🤞

This is getting worse! I have now had a demand for £145.50 plus cancellation charge for a Sky service I never received. I have been with @virginmedia continuously for at least 18 months!

@virginmedia Well given you know when services are down. I’ve never received your automatic compensation over the last 19 outages

@virginmedia Moved in August and your team won’t transfer my internet or let me cancel without threatening my 2nd account at another address. Someone else is now in my old house, so reimburse me, cancel me or transfer me free of charge seeing as I’m paying for someone else net...

@virginmedia That requires the house number as well. I assume that's all you have. It would be good if you had a map or a list of streets. It would then help in looking for our next house.

@virginmedia He's been speaking to them through live chat/text already and they've said they can't do anything and he has to ring the service number. It's really not very helpful when he now has a SIM he can't use because the bundle deal he ordered has been cancelled and only the sim sent

@virginmedia Today like 19 previous incidents in the last few months, TV & Internet encounter issues. I pay for continuous service and don’t receive it, @virginmedia never compensate My bill is now £180pm, new customers paying £60 for more than what I get #fairisfair @MartinSLewis #iwillleave

@virginmedia And he's been trying to get through to your customer service team all day

@virginmedia Your customer service after you'd had the call from the other supplier a very uppity snotty patronising lady arrogantly telling us we were wrong what the other company was offering good way to keep customers anyway it's done now 1/2

Now called @virginmedia 5 times, all of which have been so bloody unhelpful. They keep ending the call by saying my problem is fixed and phone back later- it's not fixed. Day 2 of terrible internet, really feeling frustrated with this as I'm having to cancel streams due to it 😡