Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, City of London, Ilford, Hackney, Waltham Forest, Wembley, Dagenham, Newham, Paddington, Camden Town, Harlow District, Romford, Barnet and Woodford Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Islington |
Internet | |
| London |
Wi-fi | |
| City of London |
Wi-fi | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia not working again. Will you be issuing refunds for July as you have failed to provide a proper service?
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#HellomynameisPaul💙
(@PaulWRamsay) reported
from
Camden Town, England
@virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Clara Rocha
(@clarex) reported
from
Hackney, England
What a nightmare to try to get any assistance from @virginmedia!!! They make it impossible to do anything online and the phone team is no help. The moment I mention “Id like to cancel my contract” I got disconnected after 30 mins.
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia after a long wait I’ve spoken to someone to successfully change my tv package. They then said they’d put me through to someone to book a slot to fix an issue with my box. I’ve been hanging on listening to music for 45 more minutes. Is there a way to book online?
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Ana Rocha
(@AnaRochaPT) reported
from
Camden Town, England
@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
@virginmedia I am having trouble with my broadband which is affecting my Tv service (itv hub, bbc iPlayer) as I can’t speak to anyone via the phone can you please advise what I need to do?
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
Please @virginmedia I need your help!! Been on hold ages now!!! This is not fair on your paying customers!! Just bloody answer your phone!!
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Joy Coutts
(@joy_coutts) reported
from
Romford, England
@virginmedia no WiFi is there an issue in Romford ? the service is getting worse daily. Like many have to work from home, very disappointed in the service
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Lauren
(@LaurenBarrett95) reported
from
Harlow, England
@virginmedia hi - want to change from a pay as you go to a monthly phone tariff for an elderly relative - shops not open and nobody answering the customer service phone line. How do we do this/who do we contact please?
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tom 'easiest deal in history' parkinson #FBPE
(@tomthemac) reported
from
Tottenham, England
@MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...
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dmxcrew
(@dmxcrew) reported
from
Islington, England
May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia The point is, I have only resorted to twitter now, because for months i have been unable to engage Virgin Media customer service either on your platform or by phone..
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
@Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Goodall
(@jongoodall) reported
@virginmedia Hiya. Yeah I saw your replies to other people so tried that first before messaging. The odd outage here and there is understandable, but for it to be completely out since last night is unusual hence why I wondered if this is something affecting my area
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Alan Bontoft
(@CyclinAl) reported
@virginmedia a whole week without Broadband, TV and Phone and now I'm told I have to wait until next week following a failed repair! Unacceptable levels of service I would be sacked for in my own work!!!
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Jumpilas
(@Jumpilas) reported
@virginmedia terrible service. Lighting fast broadband is a lie!! Have had no internet for 3 days for engineer then to come out and say that he can't do anything!! Shocking service!! I would not recomment virgin to anyone!!!
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Daniel Thomas
(@DanielThomasGB) reported
@virginmedia yet another fault in E10! This is beyond frustrating! Sort out your service in e10 ASAP this is not acceptable. Your should be giving everyone in E10 a full refund for this month!
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Jon Goodall
(@jongoodall) reported
@virginmedia Just called it and it said there was no known issues. I’m just baffled as to why my hub has stayed flashing green non stop since the outage
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ROB Cahoot Creative
(@RobCahoot) reported
So another day with dismal to no internet from @virginmedia Status still says ‘no known issues’… but 2 engineers now,after some faffing about, rather sheepishly admit there is an issue!? Today’s chap said 5 working days to fix! That sounds like an issue to me @virginmedia
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Shannon Wiseman
(@swiseman04) reported
@virginmedia Yes I have seen that guidance. But there is still nothing you can do with that guidance. I have tried to email, and chat online but no one responds. Is there a form I can just fill in? It’s getting very frustrating. If not I’ll just cancel.
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milly @ new to ac twt!
(@islekittenpaw) reported
@virginmedia roaming isn't working with a uk sim in denmark, cut off suddenly about half an hour ago for no reason. I have data and my roaming is turned on. I changed nothing between it being available and it being broken. Is it down?
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𝚈𝚊𝚜 𝙱𝚊𝚗𝚔𝚜
(@yasbanks) reported
@virginmedia It says today at 12.20pm… but the same issues keep occurring everyday
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Andy_J_C
(@Andy_J_C) reported
@virginmedia hey, I can't access email at the mo "Connection Error. The service is not available right now" When will this be fixed? Thanks.