Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Hackney, Muswell Hill, Barnet, Harringay, Chingford, Paddington, City of London, Camden Town, Waltham Forest, Newham, St Albans, Ilford and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Islington |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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🏴steve patrick
(@SPQPR1) reported
from
Harlow, England
Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Knight
(@jenzyknight) reported
@virginmedia No they didn’t confirm at all. They said it might be rectified when the final bill is generated. But as I’ve raised a complaint someone will be in contact, but the previous complaints haven’t been resolved around the same issue
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#3007thewinchester
(@3007thewinches1) reported
@virginmedia Just come home from work, wifi still not working. Router is connected to box on the wall. Just unplugged it & restarted it. It drops out most days but not this long
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Karen Ashley
(@KarenJAshley) reported
@virginmedia Still no internet. It's been 2 days now and your link is still not working 😡
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Dallas 🇵🇱
(@Dallas_Payday_) reported
@ThatBloodyRisk If you think that’s bad Virgin Media had a cut thingy which lasted like 3 weeks 💀
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Edger Hogan
(@HoganEdgerGolf) reported
@JaySeeDeCaux @SkyHelpTeam @virginmedia I pay sky over £200 a month for a premium service, not to be lied too, I won't stand for it and if virgin do it I will give them a chance to sort it like I gave sky the chance and they failed on basic customer service.
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Philip Meynell
(@philipmeynell62) reported
Appalling service from @virginmedia who have my account mixed up with someone else’s and are clearly breaching GDPR as I have access to someone else’s details . A total of 4.5 hrs on the phone over 3 weeks failed to sort the issue. @VirginMediaNews not sure who can help now.
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🇺🇦Gwalin Stoneson
(@GwalinStoneson) reported
@virginmedia Hi, I hope you can help. My SuperHub 3's power light has been showing red for the last few days. I can't see a way through the My Virginmedia website to get this resolved, it just keeps asking me to run tests/reboot the hub which hasn't worked.
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Gail Carson
(@gailforcezero) reported
@virginmedia can you please do something about your Wi-Fi service in Finaghy, Belfast. The service has been absolutely woeful for the past week or so. Once again tonight it is off and has been for hours, just not good enough to have to pay for something we aren’t getting!
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evergreen
(@Evergreenbooce) reported
@virginmedia Mobile connection, I have a VM sim but I tag 02 so they can see how bad the service as gone since you both merged.
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Leanne ford
(@mrsfordyfamily) reported
@virginmedia we have been customers for 5yrs and the Internet is shocking, everything I ring up I get fobbed off. Just send someone out to sort it out, the TV box doesn't work either, it's a waste of money! Crappie service from a crappie company