Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Waltham Cross come from postal codes EN8 and EN7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Waltham Cross, Hertfordshire, England 10/17/2025 13:35

October 17: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (33%)

    TV (33%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Waltham Cross, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Dagenham, Camden Town, Harlow, Waltham Forest, Enfield Town, Wembley, Romford, Islington, Ealing, Barnet, Chingford, Hampstead and Welwyn Garden City.

Loading map, please wait...
City Problem Type Report Time
United KingdomDagenham Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomDagenham Internet
United KingdomCamden Town Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • yiddo71 Mark Gould (@yiddo71) reported from City of London, England

    @virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • MarkNorth78 Mark North (@MarkNorth78) reported from Romford, England

    @virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.

  • nige977 Nigel (@nige977) reported from Ilford, England

    @virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • SPQPR1 🏴󠁧󠁢󠁥󠁮󠁧󠁿steve patrick (@SPQPR1) reported from Harlow, England

    Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄

  • nige977 Nigel (@nige977) reported from Ilford, England

    on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • CraigFamilyBlog Hayley & Gavin (@CraigFamilyBlog) reported from St Albans, England

    @virginmedia What a surprise! No bloody signal AGAIN 🤬 I don’t have a landline to report it. Defo had enough now

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • nige977 Nigel (@nige977) reported from Ilford, England

    “Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • JaneLHirst Jane Hirst (@JaneLHirst) reported from Barnet, England

    @virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • foolishstar James F (@foolishstar) reported

    Just registered with @virginmedia as a new customer, didn't get an account number or telephone number to use as a reference and I had some questions about my delivery date. Called through to them 1 hour later, still on the phone no closer... #frustrating

  • hartlepoolhelen Helen (@hartlepoolhelen) reported

    @thedogman_918 @virginmedia Virginia are the worst, we've never have constant Internet

  • DEPtones 🇩🇪 DEPtones ⚒️ (@DEPtones) reported

    @virginmedia 2/3 I haven't tried his account on another device as he only has the one mac. I don't live at his address and helping him out through chat as he is self isolating. He doesn't want to give out his login details, which is fair enough and he doesn't think it's his laptop. Thanks!!

  • vkhokhrai Vin Khokhrai (@vkhokhrai) reported

    @virginmedia absolutely appalling service. Your agent asking me for my bank details as part of security even after i passed the security checks. After challenging him he cut me off! Can someone contact me about my initial query

  • harrikandel Harri (@harrikandel) reported

    @virginmedia any updates on why the internet is being so incompetent. Problem has been ongoing for 48hrs now. Very annoying 😠

  • Coley__76 Gary (@Coley__76) reported

    @virginmedia Yes I called the team and asked for the complaint to be reopened I am expecting a call back but not had one yet. In that call I said I’m looking to see if there is a pattern to the dropouts, as I believe this might help with the diagnostics.

  • ryanread678 Ryan Read (@ryanread678) reported

    @virginmedia I've contacted customer service but they said they do anything.

  • angharadprydie angharad (@angharadprydie) reported

    Virgin media is the worst omg

  • kerr6347 jocky6347 (@kerr6347) reported

    @virginmedia Download speeds falling well short of those guaranteed (per my tweet), frequent WiFi dropouts and zero signal upstairs in my house....not sure there is much left not to complain about.

  • kerr6347 jocky6347 (@kerr6347) reported

    @virginmedia I am fed up using your website and apps to resolve problems. They don’t work, as evidenced by the consistently poor service I am paying £60 per month for.