Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Waltham Cross, Hertfordshire, England 04/01/2026 10:15

April 01: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Waltham Cross, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Hampstead, London, Hackney, Islington, Enfield Town, Newham, Dagenham, City of London, Ilford, Barnet, St Albans, Romford, Hertford, Camden Town and Borehamwood.

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City Problem Type Report Time
United KingdomWaltham Forest Internet
United KingdomLondon Internet
United KingdomHampstead E-mail
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.

  • nickpeddle234 nasty nick (@nickpeddle234) reported from Harlow, England

    @virginmedia so mums been without tv for 3 days now and you can’t get in touch with customer service. Very bad

  • mackenziedarcy Michael harrison (@mackenziedarcy) reported from Stratford, England

    @virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service

  • Shiiirl_xx1 Natalie Warby (@Shiiirl_xx1) reported from Romford, England

    @virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help

  • LauraMCornelius Laura Cornelius (@LauraMCornelius) reported from Welwyn Garden City, England

    Absolutely disgusting service from @virginmedia No broadband or TV services for 2 weeks and they can’t even refund our phone calls to them to try and sort it out. Choose Sky if you’re unsure.

  • MalcolmPeacock3 Malcolm Peacock (@MalcolmPeacock3) reported from Hackney, England

    Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph

  • ElGuiri13 Michael McDermott (@ElGuiri13) reported from Barnet, England

    Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • Sergios_13 Sergio (@Sergios_13) reported from Paddington, England

    @virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you

  • Catherine1090 Catherine Cooke (@Catherine1090) reported from Walthamstow, England

    @virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.

  • camisyfl camisyfl (@camisyfl) reported from Camden Town, England

    Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers

  • Mazipita Mazi Pita® 🇳🇬🇬🇧 (@Mazipita) reported from Borehamwood, England

    @SkyHelpTeam it is appalling that despite being a loyal customer even with this ur s**t #SkyQ service, you don't support customers when they need ur help. I have spoken to ur colleague and will be switching to @virginmedia once my contract expires. You just lost a customer!

  • Superspin63 Superspin_63 (@Superspin63) reported from Camden Town, England

    @virginmedia Spoke to tech support last night. All sorted 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Tokoloshy Tokoloshy (@Tokoloshy) reported

    I need to give a HUGE shout out to @VirginMedia. Had a fault with broadband and from reporting the fault to fixing it was 48 hours. And the engineer extremely knowledgeable and polite. I have been 3 years with Virgin and the service simply astounding. Well done @virginmedia

  • Amrutha23279193 Amrutha (@Amrutha23279193) reported

    @virginmedia I dint mention when I was moving, there was some miscommunication and the operator whoever spoke to mentioned it as 30th, I just called the customer team and they mentioned this. How can such things happen, and they mentioned for reconnection it would take 3 days.

  • gary_caswell Gary caswell (@gary_caswell) reported

    @virginmedia Yes it says there is a problem but this has been going on for a week, does it take a week to fix a problem ?

  • alexlock29 Alex Lock (@alexlock29) reported

    @virginmedia Please can you send me the link to your Web Chat service? I've followed the guides, nothing, logged two complaints just to try to speak to a human - and got an automated reply. I just need my verification e-mail sent to my e-mail account - I can't access anything.

  • swilsonnews Steven Wilson (@swilsonnews) reported

    Hello, @virginmedia . Can you please explain why we pay you so much money for such an abysmal service? Why is your Internet provision (and I use that word generously) interrupted so frequently? Why do you do nothing to improve it? Guess I'll be looking for a new provider soon.

  • KilbeyRob Rob Kilbey (@KilbeyRob) reported

    @virginmedia Service checker page is not said all ok whereas automated 150 message says issues.

  • loobyloo1980 Lucy H (@loobyloo1980) reported

    @virginmedia why do I have to threaten to cancel my account 3 or 4 times before I get offered the deal that is advertised online?! I know which deal I want and how much it is yet I’ve been on online chat since about 9am this morning trying to get this deal offered to me!

  • olliehowe Ollie Howe (@olliehowe) reported

    @virginmedia The connection with my iPhone is rubbish and has been since Virgin was installed at my house 7 months ago. The only advice I ever get is ‘try rebooting your hub’, which I’ve done repeatedly and is something I never once had to do with Sky in 20 years of being with them.

  • mike23002258 mike (@mike23002258) reported

    @virginmedia So the technician that was confirmed in a text that was coming today was automatically cancelled with no notification to me. Just called again and now been told I will get a technician on bank holiday Thursday - so a week without service and my weekend ruined - nice one

  • mattcseries3 Mattcseries3 (@mattcseries3) reported

    @Ange_Sandgrown @virginmedia Maybe you should keep an eye on this twitter, then you will@really see how bad a company they are