Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Waltham Cross, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, Newham, Enfield Town, Brent, Islington, Paddington, Waltham Forest, Hampstead, and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 3 hours ago |
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Internet | 13 hours ago |
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Internet | 13 hours ago |
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Internet | 15 hours ago |
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Total Blackout | 1 day ago |
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Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.
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Julie Featherstone ๐บ๐ฆ๐ท ๐ณ๏ธโ๐โ๐ฟ๐ช๐บ ๐น๐๐๐ (@jujurants) reported from Ilford, EnglandAnnoyed 'essential work'being done on a work day again, so no internet, I work from home and can't do much. Doesnt help my appalling 02 coverage is zero indoors too, what a joke. Can't even work in Figma as all online only. FML! #virginmedia #freelancer #internetdown
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antoine ๐ฌ๐ง๐ช๐บ๐จ๐ต๐ณ๏ธโ๐๐ช๐ธ100%EU #FBPPR #FBPE (@A_D62) reported from Islington, England@virginmedia @virginhelp Tries test but got a message it couldn't andnto try later. Not checked other service but you have a known issue re TV services on your status page
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AJ (@appariciojunior) reported from East Ham, EnglandChecked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good
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Maz ๐ (@marionmurray13) reported from Enfield Lock, England@virginmedia This is the standard service received from you if you have a fault!
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Maz ๐ (@marionmurray13) reported from Enfield Lock, England@virginmedia whatโs the point of paying for services from you that you frequently FAIL to provide ๐ก๐ก How do I get my money back for days you owe me??
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antoine ๐ฌ๐ง๐ช๐บ๐จ๐ต๐ณ๏ธโ๐๐ช๐ธ100%EU #FBPPR #FBPE (@A_D62) reported from Islington, England@virginmedia So maybe I have also a problem with my phone line! ******* now
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Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
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Maz ๐ (@marionmurray13) reported from Enfield Lock, England@virginmedia I lost all services yesterday, without warning. The automated message advised that the fault would be fixed by today! I had to go through numerous teams before I could finally get to speak to someone. This same customer support agent was supposed to call me today once the fault
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Lusitano71 (@Lisboadolphin71) reported from Camden Town, England@virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesnโt work and hasnโt since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Maz ๐ (@marionmurray13) reported from Enfield Lock, England@virginmedia Was fixed to discuss how I put a complaint in for compensation but guess what ?? I received no call.
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Cate McLaurin (@madebycatem) reported from Camden Town, EnglandHello @virginmedia I get that things break sometimes. Do you think thereโs a way you cld keep customers informed about how long it might take to fix it? Iโve tried your status page which tells me both that thereโs no issue in our area and also that there is an issue . .
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Steven Kraan (@drawing_daily) reported from Islington, England@virginmedia Hello Virgin Media, Iโm trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I canโt pay atm. When will this be fixed (wonโt be paying late fees). Many thanks ๐
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Steven Kraan (@drawing_daily) reported from Islington, England@virginmedia I managed to pay it in the end but please could you fix your websiteโฆthereโs some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesnโt work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying Iโd get one within 48 hours. Virgin do not care about customers.
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๐ Shawn ๐ (@s_mann71) reported from Enfield Lock, England@virginmedia sort out your customer services, been trying to cancel my account for over 3 hrs, f*****g usless
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Maz ๐ (@marionmurray13) reported from Enfield Lock, England@virginmedia You choose NOW to bring down my services ๐ก๐ก๐ก๐ก
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.
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SA Punk (@michaelsamuels4) reported from Hackney, England@virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rushfirth Creative (@RushfirthLeeds) reported@virginmedia Weโve spent hours and hours of stress going round and round in circles being fobbed off with telephone calls. Excuses, misleading information, not doing anything they said. Shocking customer service.
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Spokes Man (@spokeperson) reported@virginmedia There are no issues. In the labyrinthine phone system it alternated between there are and there arent problems seemingly at random. Turning the router off and on again helps but not something you can do in a work meeting. Key issue is speed is often below what we are paying for.
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Eddy Shuttleworth (@ShuttleworthE) reported@virginmedia As an update other than the next pod arriving none of our other issues have even been addressed, much less resolved
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jft97 (@Aviationlfc) reported@virginmedia Estimated fix time of 1645
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Rushfirth Creative (@RushfirthLeeds) reported@virginmedia Weโve waited in every single day this week whilst being promised that the engineer would come to do our groundworks, they promised every day and never turned up, and had no intention of turning up as we have now found out!!
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Rushfirth Creative (@RushfirthLeeds) reported@virginmedia OK, but I wonโt hold my breath. You guys have failed at every other opportunity. Appalling way to start a brand new customer relationship, no regard or respect in terms of the time weโve wasted this week because of your conduct.
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Russell Dixon (@dixonrussell) reported@virginmedia Hey guys, myself & my partner have recently upgraded our wifi/tv package, however the provided cabling isn't long enough to get from the wall to the TV/router (due to the router and TV box needing to be physically connected)...can you help???
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A.KHAN (@dahuggasystem) reported@virginmedia Says work is going on in your area, is due to to finish. Can you confirm your end no work is still going on and furthermore what was the problem that precipitated this work ?
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Seรกn (@seanbobarino) reported@wingpig @virginmedia They replied to me with an estimate completion for fix as the 16th, which is a nightmare for WFH. If I can get tests to run (big if) I can get 200+ down with less than .1 up.
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Vic Frewin (@VicFrewin) reported@virginmedia Checker says there are problems in the OX28 area, but this has been ongoing for more than 6 months. Sometimes the line is down for 1/2 hr at a time. What's going on? Will it ever end?