Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, London, Hackney, Islington, Enfield Town, Newham, Dagenham, City of London, Ilford, Barnet, St Albans, Romford, Hertford, Camden Town and Borehamwood.
| City | Problem Type | Report Time |
|---|---|---|
 Waltham Forest |
Internet | |
| London |
Internet | |
| Hampstead |
||
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
-
nasty nick
(@nickpeddle234) reported
from
Harlow, England
@virginmedia so mums been without tv for 3 days now and you can’t get in touch with customer service. Very bad
-
Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
-
Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
-
Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
-
Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
-
Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
-
Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
-
Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help
-
Laura Cornelius
(@LauraMCornelius) reported
from
Welwyn Garden City, England
Absolutely disgusting service from @virginmedia No broadband or TV services for 2 weeks and they can’t even refund our phone calls to them to try and sort it out. Choose Sky if you’re unsure.
-
Malcolm Peacock
(@MalcolmPeacock3) reported
from
Hackney, England
Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph
-
Michael McDermott
(@ElGuiri13) reported
from
Barnet, England
Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia
-
Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.
-
Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
-
Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
-
Catherine Cooke
(@Catherine1090) reported
from
Walthamstow, England
@virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.
-
camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
-
Mazi Pita® 🇳🇬🇬🇧
(@Mazipita) reported
from
Borehamwood, England
@SkyHelpTeam it is appalling that despite being a loyal customer even with this ur s**t #SkyQ service, you don't support customers when they need ur help. I have spoken to ur colleague and will be switching to @virginmedia once my contract expires. You just lost a customer!
-
Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tokoloshy
(@Tokoloshy) reported
I need to give a HUGE shout out to @VirginMedia. Had a fault with broadband and from reporting the fault to fixing it was 48 hours. And the engineer extremely knowledgeable and polite. I have been 3 years with Virgin and the service simply astounding. Well done @virginmedia
-
Amrutha
(@Amrutha23279193) reported
@virginmedia I dint mention when I was moving, there was some miscommunication and the operator whoever spoke to mentioned it as 30th, I just called the customer team and they mentioned this. How can such things happen, and they mentioned for reconnection it would take 3 days.
-
Gary caswell
(@gary_caswell) reported
@virginmedia Yes it says there is a problem but this has been going on for a week, does it take a week to fix a problem ?
-
Alex Lock
(@alexlock29) reported
@virginmedia Please can you send me the link to your Web Chat service? I've followed the guides, nothing, logged two complaints just to try to speak to a human - and got an automated reply. I just need my verification e-mail sent to my e-mail account - I can't access anything.
-
Steven Wilson
(@swilsonnews) reported
Hello, @virginmedia . Can you please explain why we pay you so much money for such an abysmal service? Why is your Internet provision (and I use that word generously) interrupted so frequently? Why do you do nothing to improve it? Guess I'll be looking for a new provider soon.
-
Rob Kilbey
(@KilbeyRob) reported
@virginmedia Service checker page is not said all ok whereas automated 150 message says issues.
-
Lucy H
(@loobyloo1980) reported
@virginmedia why do I have to threaten to cancel my account 3 or 4 times before I get offered the deal that is advertised online?! I know which deal I want and how much it is yet I’ve been on online chat since about 9am this morning trying to get this deal offered to me!
-
Ollie Howe
(@olliehowe) reported
@virginmedia The connection with my iPhone is rubbish and has been since Virgin was installed at my house 7 months ago. The only advice I ever get is ‘try rebooting your hub’, which I’ve done repeatedly and is something I never once had to do with Sky in 20 years of being with them.
-
mike
(@mike23002258) reported
@virginmedia So the technician that was confirmed in a text that was coming today was automatically cancelled with no notification to me. Just called again and now been told I will get a technician on bank holiday Thursday - so a week without service and my weekend ruined - nice one
-
Mattcseries3
(@mattcseries3) reported
@Ange_Sandgrown @virginmedia Maybe you should keep an eye on this twitter, then you will@really see how bad a company they are