Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Waltham Cross, Hertfordshire, England 12/06/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Waltham Cross, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Paddington, Hackney, Islington, Camden Town, Ilford, Newham, Wembley, Waltham Forest, Ealing, Barnet, Harlow, Hampstead and Muswell Hill.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomPaddington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • Ivan_D_Crypto Crypto Ivan (@Ivan_D_Crypto) reported from Hackney, England

    @hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • _Brady1_ 🆎 (@_Brady1_) reported from London Colney, England

    @virginmedia Why are my sky sports channels not working but others are , getting error CS2004 . I’ve reset the box numerous times and checked the cables .. on my other box in another room all channels working fine ??

  • BobCratchitt Andee Byford (@BobCratchitt) reported from Romford, England

    @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

  • SanderjoJohn John Sanderson (@SanderjoJohn) reported from Barnet, England

    @MartinSLewis @bbc5live Had replacement windows from a local company 18 months ago and they were excellent but I will tell you the worst people I have ever dealt with - Virgin Media, even worse than British Gas used to be.

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

  • nathantalbot Nathan Talbot (@nathantalbot) reported from City of London, England

    (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

  • dicksielives David Ball (@dicksielives) reported from Romford, England

    Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

  • LaurenLFlower charlie and Blossom (@LaurenLFlower) reported from Romford, England

    @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

  • Pegnarista Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia No advice at all as to what the issue is. Still not fixed.

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from City of London, England

    @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

  • AnnieCaird Annie Caird 🌻 (@AnnieCaird) reported from Islington, England

    @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • portishair Ken Williams (@portishair) reported from Hertfordshire, England

    @virginmedia the sky sports picture quality is unusually poor today.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

  • Pegnarista Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.

  • Pegnarista Carlo (@Pegnarista) reported from Stanstead Abbotts, England

    @virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoshRevelations Josh wade (@JoshRevelations) reported

    @virginmedia Yes i have been checking it for the last hour and still says “no known issues” which clearly there is one. This has happened loads of times then we get a good week or so then bam no internet again

  • b3agz beagz (@b3agz) reported

    @virginmedia 2 full days? So if I had 47 hours it'd be all good? The fact that you've clocked up about 50-60 hours of outages a month since October means nothing because they were in chunks of 5-8 hours? You know what, never mind. I'm done. I'll 1/4 of the speed from BT over this sideshow.

  • RFMarshall2016 RF (@RFMarshall2016) reported

    @virginmedia Terrible customer service in Ireland. Since 9 this morning I have been on a WhatsApp chat and the consultant left me hanging with no reply for more than one hour and a half.

  • sophie_norburn soph (@sophie_norburn) reported

    @virginmedia please can you add Disney plus to the apps as it's very inconvenient having to plug my laptop into the tv ... almost as inconvenient as the speed of your internet 🙈 yours sincerely, an unsatisfied customer

  • rubymoreton ℜ𝔲𝔟𝔶 𝔐𝔬𝔯𝔢𝔱𝔬𝔫 (@rubymoreton) reported

    No problems with @virginmedia broadband for ages and oh surprise surprise it went off an hour ago and won’t come back on, no problems in our area, tried to reset the router.. still nothing. Pay out of your arse for a service that is nothing but crap!

  • 1969Ross Ross Wearing (@1969Ross) reported

    @virginmedia Yes have looked online but not got a fix yet. Will reach out to their engineers.

  • lmjohnson25 Leanne Johnson (@lmjohnson25) reported

    @virginmedia I called yesterday after receiving an email saying I had cashed the cheque and so will not be sent another one. The person on the call just kept saying that a complaint is in progress and I’ve cashed the cheque. No help whatsoever. Your customer service systems are deeply flawed

  • mikejtisherwood Mike Isherwood (@mikejtisherwood) reported

    @virginmedia Of course. That’s exactly what I pay you for. To tell me when to ring you so you can update me on your poor service since November. I’m looking forward to navigating your automated service, waiting on hold, and getting passed across departments. @richardbranson this isn’t good

  • tobicaira14 TOBI CAIRA (@tobicaira14) reported

    @virginmedia hi guys, im trying to get through to customer support but cant any advice?? need for business

  • pidgpie Chris,,,, (@pidgpie) reported

    @virginmedia any issues S65 Area my status says you cant get on the internet run the app tests - your back on the net no problems found every 5mins net on/off rebooted etc been on off since fri