Virgin Media

Virgin Media Outage Report in Waltham Cross, Hertfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Waltham Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Waltham Cross, Hertfordshire, England 03/12/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Waltham Cross, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Islington, Newham, Ilford, Paddington, Wembley, Dagenham, Camden Town, Harlow District, City of London, Romford, Barnet, Woodford Green and Chigwell.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomIslington TV
United KingdomNewham Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Waltham Cross, England

Latest outage, problems and issue reports in Waltham Cross and nearby locations:

  • OliverMcGrath Ollie McGrath (@OliverMcGrath) reported from Barnet, England

    @virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

  • Helenf78 Helen Fuller (@Helenf78) reported from Welwyn Garden City, England

    @virginmedia I was told that the third option 'didn't exist' and I'd have to buy myself out of my contract or cancel it and go elsewhere... After being offered pittance for a phone you charged me £900 for (the price hardly went up if the phone was immaculate by the way...) I was basically

  • lulumr Lulu (@lulumr) reported from Ilford, England

    @virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.

  • becca_lewis93 Becca Lewis (@becca_lewis93) reported from Islington, England

    @virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.

  • caillea marty bogert (@caillea) reported from Hackney, England

    @virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

  • OliverMcGrath Ollie McGrath (@OliverMcGrath) reported from Barnet, England

    I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

  • Helenf78 Helen Fuller (@Helenf78) reported from Welwyn Garden City, England

    @virginmedia I reset my router at least four times a day. If I was to ring every time my Internet dropped out I'd constantly be on my phone. This isn't and can't be 'a fault', the service is just absolutely crap!

  • ThistletonM Matthew Thistleton (@ThistletonM) reported from Ilford, England

    @virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.

  • becca_lewis93 Becca Lewis (@becca_lewis93) reported from Islington, England

    @virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...

  • Helenf78 Helen Fuller (@Helenf78) reported from Welwyn Garden City, England

    @virginmedia Now while I understand that you guys did not bust my phone, I'm livid that 'Oliver' just naffed off and kept me sitting like an idiot for 45 minutes just to be told that he hasn't told me the truth anyway!! I just want a new phone!! 😭😭

  • nickpeddle234 nasty nick (@nickpeddle234) reported from Harlow, England

    @virginmedia any problems in the cm194 area

  • MarcJTaylor Marc (@MarcJTaylor) reported from Tottenham, England

    @virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.

  • APM_Stephen APM External Affairs (@APM_Stephen) reported from Camden Town, England

    It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"

  • MxAshleighLoeb Ashleigh Jade Loeb (@MxAshleighLoeb) reported from Islington, England

    So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4

  • JohannaWhitaker Johanna (@JohannaWhitaker) reported from Islington, England

    @billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.

  • caillea marty bogert (@caillea) reported from Hackney, England

    @virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.

  • TracyTyson TT (@TracyTyson) reported from Stanstead Abbotts, England

    @virginmedia shocking customer service today Virgin! I said I would tweet if no one returned my Call after your advisor hung up on me mid convo 😡

  • Garrardinho Gary Lager (@Garrardinho) reported from London, England

    @virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TenderPawsVets Tenderpawsvets (@TenderPawsVets) reported

    @virginmedia We are business customers. We don’t usually have trouble with Virgin Business but I have held on the business phone number for an hour this morning with no answer. I have been waiting on live chat for ages. Please can someone help

  • JasonPedlow Jason Pedlow 💙 (@JasonPedlow) reported

    @Defencebrief @virginmedia Cancel your contract. Book a replacement. They'll then call you. Insist you'll only reconsider if they do the whole package for less than £55/month. They're desperate to keep your money so they'll almost certainly do it. They have to call you, btw, usual cs staff can't do it.

  • LOL_VO LOL_VO (@LOL_VO) reported

    @virginmedia Did check online before hand. No issues shown in my area.

  • HicksonMark Mark Hickson (@HicksonMark) reported

    @Defencebrief @virginmedia I thought there had been a shift towards valuing your existing customer base. Obviously not everywhere.

  • Acupofteaandab1 Acupofteaandabiscuit (@Acupofteaandab1) reported

    @virginmedia The saga goes on. Lunchtime I got a text saying the issue was fixed. It wasn’t. Contacted what’s app again. Said they would send an engineer out. I work until 6 so they couldn’t book a date and specific time. One appointment on Saturday. The man tried to book it but it was gone

  • sec2daya ChelseaChic (@sec2daya) reported

    @virginmedia @amth212 @virginmedia - where above pls? Been trying to cancel since last wk !!! No other means to communicate I tried all

  • CarolynEd1 Carolyn M Jones 💙 (@CarolynEd1) reported

    @virginmedia You don't seem very familiar with the actual options that I get on the customer service helpline. COULD VIRGIN MAKE THIS ANY MORE DIFFICULT

  • wonkytodger wonkytodger (@wonkytodger) reported

    @Defencebrief @virginmedia Precisely. Unless there are 6 of you in the house streaming movies then 1g is a bit pointless! The only thing to watch with companies such as plusnet offering cheap deals, is that the routers provided can be less than amazing. That's a cheap and easy fix though. Good luck!

  • JoeBirt Joe MVO 💙 (@JoeBirt) reported

    @virginmedia so the next bill is in and for no internet for over a week I get diddly squat / nadda / nothing in compensation- as I expected so not surprised. Customer Service NIL

  • MartinRBishop Martin Bishop (@MartinRBishop) reported

    @virginmedia I assume this telephone change you are forcing on us is so that when the broadband goes down, we won't be able call and report it or complain.