Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Waltham Cross, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Brent, Camden Town, Hackney, Islington, Paddington, Waltham Forest, Hampstead, Newham, Dagenham, City of London, Ilford, Barnet, Romford, and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town
|
Internet | 9 hours ago |
|
Brent
|
Internet | 19 hours ago |
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Camden Town
|
Internet | 24 hours ago |
|
Hackney
|
Internet | 1 day ago |
|
Hackney
|
Internet | 1 day ago |
|
Islington
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Annie Lou (@AnnieLouLDN) reported from Tottenham, England@virginmedia I want to use your app, I really do but I can’t create an account as my acc no (as found on top right of my paper bill) is only 8 digits. And not the 9 you require. Why is using your service so difficult? And my internet connection so rubbish? PS. I can count!
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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Jamesie (@DJ_Jamesie) reported from Islington, England@PaulJoh30516408 @virginmedia Real shame as the broadband is good. The engineer was a really nice fella too. Just the phone customer service...
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Neil C Boote (@MisterBoote) reported from Ealing, EnglandSo our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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Ethan Greenwood (@Ethanisraelite) reported from Barnet, EnglandDear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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Trudy Lea (@TrudyLea1) reported from Sawbridgeworth, EnglandCould someone from @virginmedia please tell me if the internet is down in the CM21 area? I have no tv, internet or telephone connection. TV is showing error code (W02) many thanks #Help
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Terry Carney 👋 (@SalesRemedy) reported from Sheering, England@virginmedia Ongoing issues; On ZOOM lag issue. On Netflix during viewing stops, whirls and often crashes. Day to day work, slow load on web browsers, crashes daily even with Ethernet run to office in house. Upgraded recently now £114 a month and still awful WiFi. How do I cancel my contract?
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Mark Pinkerton 💙🚴♂️ (@markpink) reported from Islington, England@Leigh5Tom @virginmedia As an existing customer, they are known for their poor customer service. Can never get through on phone and that is main access point to info. Website CS info poor, with zero joined up thinking. Pretty good speed when working. Good luck!
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia Can I please DM you on this issue?
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Annie Lou (@AnnieLouLDN) reported from Tottenham, England@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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Antje Southern (@noneybean) reported from Islington, England@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jd (@jd_olskooljams) reported@virginmedia My internet is NOT working !! How is that resolved? Your definition of resolve is completely different to mine. Hopefully you have attended school and know the difference. #fuckvirginmedia #crapservice #ofcom
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Jaydees (@_Jaydees_) reportedwaiting over 4 hours for Virgin media WhatApp chat, got told I was being transfered to customer relations over 3 hours ago...Time to consider other providers, such poor customer service. @virginmedia #Virginmedia
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Dave Hills (@Green_Ninja1977) reported@virginmedia congratulations virgin media, for the worst customer service I have ever experienced, so far over 2 hours wasted on a phone and now can’t get an engineer until Wednesday apparently.. no email confirmation, and no internet after moving house!! Well done
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shay 🐺 (@christaIIize) reported@virginmedia is there any way I can speak to someone about my service without calling? I’m hard of hearing and can’t speak on the phone. Thanks
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BARESI (@FRANCOBARESI100) reported@virginmedia Thanks for picking up the issue. I made one more effort to the call centre this afternoon. The issue has apparently been escalated. Reference number is 1364325007. If you can check that this is getting progressed through the support team that would be helpful
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Theo (@theoj1) reported@virginmedia your customer service is diabolical !!! Yesterday I was promised if I signed a new contract an engineer would come sooner !! 5 phone-calls later it was booked for today before 4 it’s now 5 !!! No engineer !!!
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Rob (@Quantum_iPhone) reported@virginmedia Still not working.
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Blu Mar Ten (@BluMarTen) reported@virginmedia I have about 50 fault refs from the last 18 months but i don't even bother reporting it any more, you never improve it.
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🏅👑Kings_Crt👑🏅 (@Kings_Crt) reported@virginmedia An outage fix. Apparently its a complex matter. Appreciate you reply.
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Eugene Mc♴ (@PeepODaze) reported@parksidemalvern @Haringey I was nearly ran down today while crossing near the pocket park by a Virgin Media van who was definitely speeding northbound along Hornsey Park Road around 1pm today, the young male driver didn't slow down but let me know he was inconvenienced by blaring his horn.