Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Newham, Hackney, St Albans, London, City of London, Paddington, Islington, Camden Town, Ilford, Wembley, Waltham Forest, Ealing, Barnet, Harlow and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Hackney |
Total Blackout | |
| St Albans |
Wi-fi | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| City of London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia Prehaps it would be better if the customer service line was set up to service customers? Not laugh at them and try to sell them business accounts as we are working from home in a pandemic. I guess I'll invest more time trying to solve your supply issue.
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Shahin Ali
(@ShahinA82783043) reported
from
Camden Town, England
@virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia It seems whatever time of day I call it’s ‘busier than normal’. Hmmm. My internet connection is awful is the problem. I’d love someone to call me.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia So if you want to help, I'd like to speak to a manager please...can that be arranged?
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N19 Local
(@N19Local) reported
from
Islington, England
@virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We've been calling since the 28 April to try to fix this, told wait a week we are doing something. Waited, nothing. Called back, same thing, wait a week. Nothing.
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We clearly stated that our intermittent issue, connection dropa multiple times a day and stays down for 30 mins at times, happened on both wired and wireless connections. Your operative tried to sell us a WiFi extender for an extra £5 a month - a huge rip off and fixes nothing.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Your agent told me that only 2 people are working. 2 people!!! I pay for a high performance business line. Unbelievable. Cost cutting over customer care. Your shareholders will be delighted.
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia Hello, we called last night about our fault and repeatedly asked to be escalated to a manager, as this is ongoing for a month. No-one would, one member of staff even laughed and put us back in the queue. So not sure how a DM is going to help now.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No worries. I’ll just spend a third hour on the phone to have someone read a script to me that doesn’t answer my question. I’ve got nothing else I’d rather do. Cracking service guys. Really feeling that you care.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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maria pearson
(@mariapearson12) reported
@TheLukeMcCall @SkyUK Hi! Virginmedia are no better! When you phone them to say your broadband isn't working they tell you to hang up and go on line!!! If you continue with the automated response they text you a link to go on line!!! WHAT part of I cant get on line dont they understand????
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JΔKE COOPER †
(@JakeCooper1997) reported
@virginmedia when are you going to make your wifi routers actually work! Over a year with poor connection ridiculous!!
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JAMES N
(@C_JamesN) reported
@virginmedia Thank you for your help. Who do I speak to about Amazon Prime Promotions? It was listed in my renewal contract but, the code I received didn't work and I got an email saying the memberships code was sent by mistake. I tried text chat but got cut off last week. 🙁
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🌹Heather Gardens🪐
(@BrooksAquarius) reported
@virginmedia you need to sort your **** OUT! You can’t be having people pay obscured amounts of money for your ****** WIFI! GET IT TOGETHER OR JUST SHUT DOWN 🤬
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Aiden Noah ❤️🧡💛💚💙💜
(@XAiden_NoahX) reported
@virginmedia I will try again on my walk tomorrow then fill this in if the problem persists. It might just be that I have terrible coverage in my area, which isn't ideal but can't be helped. I've already had a replacement once for pretty much the same problem (but worse) so that's confusing
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LukeMitchell76
(@LukeMitchelll_) reported
And, sorry about the quality of the stream today. @virginmedia must’ve had some problems when I’m getting 400 bitrate constant. Looked like I was playing with pixels for the whole stream.
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Fire WAP With Me 🥧
(@RocketRectum) reported
Why has @virginmedia's Internet been so unreliable the last few weeks? And today its finally just died outright. Looking around online lots of people seem to have the same issues day in and out. Gonna have to call them tomorrow. Need a new router anyway and an upgrade.
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Michelle Walker
(@Chelle__W) reported
@virginmedia 1/2 He said there’d been faults in the area today but that doesn’t explain why it’s been happening on and off for weeks and mostly not working since Friday, he then said we should’ve reported it days ago. Then said he can’t send out an engineer until we call back in 48hours
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Michelle Walker
(@Chelle__W) reported
@virginmedia 2/2, he was contradicting his reasons for not sending an engineer to us and then when we explained that the internet was still not working whilst on the phone to him and that the issue isn’t solved so we’re not happy with being told to call back in 48hrs, he then hung up
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P.money15
(@StaBByJoLtZz) reported
@virginmedia The internet is very very poor, I’m hearing this is happening a lot with you recently, this is not really acceptable