Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Hackney, Ilford, Islington, Newham, Camden Town, City of London, Waltham Forest, Wembley, Dagenham, Harlow District, Romford, Barnet and Woodford Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Dean Risley
(@dean_risley) reported
from
Ware, England
@virginmedia I have no idea how to do this & as no one has had the good manners to call me back to resolve the issue, despite having my number, I will be cancelling my contract with @virginmedia forthwith
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Dean Risley
(@dean_risley) reported
from
Ware, England
@virginmedia it’s over 24 hours since your call centre cut off my call after waiting 30 mins for you to answer, having already spent ages trying to resolve the issue previously ,still no call back, if this is the customer service you provide, I’d avoid this circus at all costs !
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enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account
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Donna Castle
(@donnacastle) reported
from
Enfield Lock, England
@ChrisWPhysio @virginmedia It just doesn’t make any sense, it’s almost as if they want you to cancel.
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Dean Risley
(@dean_risley) reported
from
Ware, England
@VMSolutions_ @VirginMediaCorp @virginmedia tried all day to get the problem solved with my Virgin V6 box, 1st call took an hour, called back as requested and was cut off, no one has had the good manners to call me back, very poor service think I will be leaving you soon !!
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Leigh Maxine Oliver
(@leighmaxine) reported
from
Enfield Lock, England
@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣
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Chris Hall
(@chrishallrides) reported
from
Hackney, England
@virginmedia quite a bit of a laughing stock from how bad their service has been today. I’ve had no internet for a week now and I know it’s a minor problem but it’s becomes a pretty major one when you work at home a fair amount.
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Andrew Burdett
(@andburd) reported
from
Camden Town, England
@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.
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Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
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Carys Barton
(@CarysBarton) reported
from
Camden Town, England
@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian H
(@ScouserIan86) reported
@virginmedia any idea what’s going on with the broadband in my area. It says in your status app there is no issue yet my WiFi is not working
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craig mason
(@superprinter) reported
Wow ,waiting to speak to a member of the @virginmedia team regarding my WiFi not working scrolling twitter, so many people with issues right now
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Ben Monaghan
(@sapperben) reported
@virginmedia C-0802211633. Unfortunately it has been put down as “apology to the customer” as the resolution.Nope, I’m after a refund for loss of service.CS agent told me to make that complaint and then another to the tech dept. Found you can’t have two at the same time!
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Mr Thomas
(@maddogman17) reported
@virginmedia Hello, I am not trying to pay, I have been trying to cancel for 3 months and they are chasing me for the payments of these 3 months (I no longer use the service). There is a DM option where you could arrange the callback. #GiveMeABreakBranson
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Andrew Govan
(@andrewpgovan) reported
@virginmedia @VirginMedia Lol...your response to an issue about you not answering the phone, chat or tweets....is to phone you???? Have you got a single clue how to operate in lockdown?
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Sam Noble 🤠
(@KnownAsNobbo) reported
@virginmedia Virgin Media's unusable service continues to plague my life. For the price of £40 per month I can't even open a web page in my own bedroom and have to access my University lectures via a hotspot at additional cost to myself. When will you do something about it?
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Sadfrankie
(@Sadfrankie1) reported
@virginmedia Let me see wait hours and they can't fix the problem. Is that enough information for you.
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rrobcook
(@rrobcook) reported
@donk0802 @virginmedia Is it definitely the broabdnad dropping out Mick and not just the WiFi? Their routers are notorious for having terrible "Smart WiFi" that goes bananas for absolutely no reason!
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Abu Zakiya
(@abu_zakiya) reported
@virginmedia Are you all bloody stupid! This is the reply I got from your customer service team GB I'm extremely sorry to see you have been trying since 4 days to cancel your contract. I can completely understand your concern and my apologies for the inconvenience caused......
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𝔼𝕣𝕟𝕖𝕤𝕥 𝔾𝕣𝕒𝕚𝕟𝕘𝕖𝕣
(@GraingerErnest) reported
@virginmedia hello. Is your call centre international? I keep getting a call from an international number telling me they’re from you and my internet is broken and they’re going to fix it for me. Given that it’s a brand new modem I have doubts.