Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Ilford, Newham, Wembley, Waltham Forest, Ealing, City of London, Paddington, Barnet, Harlow, Hampstead, Muswell Hill, Camden Town and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| London |
Internet | |
| Hackney |
Internet | |
| Ilford |
TV | |
| London |
Community Discussion
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Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
VIRGIN MEDIA beware over 25 yrs a customer, there customer service has hit rock bottom what an appalling company to deal with anybody had the same experience please pass on.
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD
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Mark Catchlove
(@markcatchlove) reported
from
Ilford, England
@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.
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Helen Reihill
(@BBLn15) reported
from
Tottenham, England
@virginmedia It’s the same number I’ve had for over 30 years. Read previous tweets! I wanted rid of Virgin because Customer service is really lousy. I see you’re pushing the blame to other provider without evidence. Sounds about right How long wait for someone to answer the phone today?
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@BrianBr41198151 There service has become appalling on the phone today 98mins then they cut me off no resolution to the problem been with em over 25yrs Virgin Media's customer service is non existent think twice before you sign up.
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marco salamone
(@marcones87) reported
from
Tottenham, England
@virginmedia n22 my line is down, this issue is due for the weather?
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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Stewart Daniels
(@Editmonster) reported
from
Walthamstow, England
@virginmedia got a bit of issue which has been doing on for two weeks and now been told it need to go to Networks Team , is there anyway of knowing when this repair will happen
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia No I have not and at no stage has any one or any virgin media Web site indicated to do so I have as stated spent hrs on the phone talking to yr people about the problem and now you suggest this I am totally fed up ringing VIRGIN MEDIA and constantly going over the same things.
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Nick Blackburn
(@Omnomnick) reported
from
Camden Town, England
@hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!
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Niro Knox
(@niroknox) reported
from
Potters Bar, England
@richardbranson virgin media U.K. business service is appalling , customer service and tech support are lying, promising callbacks just to get you off the line, 3 weeks no service my business is chaos, my SLA is 12 hours yet no one to talk to fault: F010324227 No one is helping
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@virginmedia someone on your 0800 number told us to ring back at 9pm, said she would be there till 10pm. Tried to call at 9 pm no one there. Disgusting customer service.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
More to come on VIRGIN MEDIA WORST EVER company to deal with they truly are the pits as far as customer service is concerned beware.
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
@virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.
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Stewart Daniels
(@Editmonster) reported
from
Walthamstow, England
@MoneySavingExp , good morning just wondering if having no service from @virginmedia for over 20 Days is that ground to cancel with no costs
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia
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SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Melly Peters
(@mellypeters) reported
@virginmedia She didn’t explain that she just said it’s £5 now - why do I need to pay when it’s your poor broadband service that doesn’t reach my bedroom- my bedroom is in the same house not 10 doors down!
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Melly Peters
(@mellypeters) reported
@virginmedia I am happy with your help but I’m not happy that your Online form tells me I could be waiting up to 28 days my complaint isn’t necessarily to do with the poor customer services my broadband doesn’t work upstairs & I don’t have another hour of my life to wait sat on hold
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Lara Gilman
(@LaraGilman) reported
@virginmedia So, you get it? that's great. Do you want to run a training session with your customer service team? because 5 people.... 5 people.... at least 2 teams. They seem to all be struggling with the concept.
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Faz
(@FazLovesTweets) reported
@virginmedia I just need a number for complaints or an email address so i can raise a formal complaint. I’m actually thinking of seeking legal action or going to an ombudsman
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Kim Boyle 🏆⭐️⭐️⭐️⭐️⭐️⭐️🏆
(@kimbosqpants) reported
@virginmedia So this link doesn’t help! If the best way to raise a complaint is to call when I call 0345 454 1111 which option to I select to complain?
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Faz
(@FazLovesTweets) reported
@virginmedia And i still don’t have a landline. My phone is dead - it says line in use. So many of your staff gave me different versions of what it could be. Still nothing. My contract changed (by you) and i received an email confirming i made the changes? I previously raised a complaint…
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Christina Thomson
(@tommogirl) reported
@virginmedia I will be calling, if get answer but it’ll be to cancel as that’s the only dept that’ll understand. I’m NOT paying 3 time my payment when this wasn’t discussed as I wouldn’t have agreed to the upgrade if that was the case. The upgrade was to resolve a problem with your service.
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Adam Tettenborn
(@bigtetts) reported
@virginmedia It shows as a known fault every morning, saying there is a problem with power to the substations, the problem is I do not know how long this will be for, my wife is currently working from home and this is causing problems
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Richard Hart
(@Richard13619323) reported
@virginmedia Been a customer for 12 years with 5 separate accounts. Received a letter to say the bill is going up by £13 a month, speak to retentions who state the best deal is £66 an increase of £32! Am I missing something?
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Faz
(@FazLovesTweets) reported
@virginmedia It has been 2 weeks and no manager has returned to me re my complaint. I have asked virgin how long it takes and they said a manager will email or text re complaint and no one has! I have been calling from my mobile yo get this sorted and nothing has resolved