Virgin Media Outage Report in Waltham Cross, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Waltham Cross come from postal codes EN8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Waltham Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Barnet, Romford, Hackney, Harringay, Enfield Town, Newham, Dagenham, Hampstead, City of London, Ilford, Paddington, Islington, Camden Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Barnet |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Tony Way - Bloke off the telly (+Films)
(@tonypaulway) reported
from
Hackney, England
@profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.
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ROB FARACE
(@REDROBB1967) reported
from
London Colney, England
@virginmedia Thanks but yodal have just brushed me off & after being online for an hour with their web chat so it is being delivered tomorrow & I have to wait in again. Really poor experience & they are not doing you any favours. Have no confidence in them or that anyone actually came today
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Mat Carey
(@UKmatC) reported
from
City of London, England
Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia
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Reo
(@TheLostArsenal) reported
from
Tottenham, England
Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Scott Brindley
(@scottyboy1973) reported
from
Stratford, England
@BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Nikhil Saglani
(@Nikhil_Saglani) reported
from
Barnet, England
@virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!
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ROB FARACE
(@REDROBB1967) reported
from
Barnet, England
@virginmedia Never spoke to someone it was a chatbot. So no real confidence that tomorrow will be different. Disappointing to see it has to happen twice before you look at maybe seeing if you can help. Would be nice to know someone was looking into it now so it was guaranteed for tomorrow.
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Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
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MrMystical
(@Tunjihi_MCFC) reported
from
Tottenham, England
@virginmedia what is your customer service email address
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice
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Dan G
(@DansHorizon) reported
from
Harlow, England
@virginmedia That may be the case however it should be solved at the customers earliest convenience, not the companies. The fact that people rely on your service to work from home, and rely on your service to watch events that they pay for, this is not acceptable. Especially for the price.
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Lee Brown
(@LRB172) reported
from
Epping, England
@virginmedia @MoneyTelegraph 9 months and counting for broadband to be fixed. Seriously fed up now. Please just fix it or let me go to another provider without charging....
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Jessica Lloyd-Wright
(@JessLloydWright) reported
from
London Colney, England
@virginmedia Yes I’ve tried that lots of times but it says no known issues in the area. We’ve tried rebooting and switching on/off loads of times too. It’s getting ridiculous. Could someone please come back with a reply on what is directly happening with tv/internet in the SW18 area
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Toby Dawson
(@TobiWanDOTA) reported
from
Camden Town, England
Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!
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James
(@JCELT1) reported
from
Hertfordshire, England
@virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.
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D Warwick
(@DWarwick19) reported
from
Enfield Lock, England
@virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ted Smith
(@uktedsmith) reported
@virginmedia I know!!! Your website online chat forces you to move to Whattsapp and then everything crawls along - but the phone line keeps failing after 30 mins wait. Not sure what to do about this replacement emergency backup line
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Mo_Liverpool
(@Mo_Liverpool) reported
@virginmedia There is really no point complaining when no matter how many times you talk around the issue and people say they understand and see your point, you still don’t get anywhere. Would be great if people didn’t fudge answers and lie when they don’t know what to say though.
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David Hodgkins
(@biggadave2004) reported
@virginmedia It's still down what is going on it's affecting my work at home please can you arrange for complaints to contact me
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33Angel33
(@MissSerenity8) reported
@Defencebrief @virginmedia I had this and I went through the cancellations team and I was offered almost the same price as a new customer. They will do it eventually after a lot of haggling as they don't want you to leave.
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Lucas Ball
(@LucasBall2211) reported
@virginmedia Said there was issues with broadband, it told me to check cables/restart, have done so and WiFi now isn’t even coming up as a network option on my phone. Saying need to send a technician on next stage. Service level across the company is below par and would recommend any other
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BedworthBlueNose #BSHLOUT
(@bedworthbcfc) reported
@virginmedia why do existing customer need to ring up to order your Stream device? Not wanting to be on hold for an hour I have purchased a @Roku device. Took me 2 seconds to order and will be here tomorrow. #lostbusiness.
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ReddishShift
(@ReddishShift) reported
@virginmedia Still on hold - getting nowhere - on whatsapp and on the phone. What happens if I just cancel my direct debit?
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kazzie
(@kazzie222) reported
@virginmedia No it’s fine il just cancel my direct debit and wait for Virgin to contact me , customer service is shocking and not helpful at all !! On your online community chat it states numerous times that the hub need replacing , why can you not just replace the hub
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Laine Dore
(@Psykicpup) reported
@virginmedia So is that a 'no we will not liaise with our contractors to resolve your complaint?'
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Shona Sweeney
(@Customer5ervice) reported
@virginmedia You have also just raised a complaint to get my issue resolved and then automatically closed my complaint. Plus the complaint contained all the wrong information even though your agent said that she had written it all down. What type of a joke service is this!