Virgin Media outages and service status in Waltham Cross, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
- Virgin Media generated 4 outage signals in the last 24 hours around Waltham Cross, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 24, 11:45 AM GMT+1.
- Internet (72%)
- Wi-fi (18%)
- Total Blackout (3%)
- TV (3%)
- Phone (2%)
- E-mail (1%)
The latest reports from users having issues in Waltham Cross come from postal codes EN8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Waltham Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Cross, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Waltham Cross, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Enfield Town, Waltham Cross, Hertford, Woodford Green, Harringay, Islington, Ilford, Barnet, Waltham Forest, Borehamwood, Buckhurst Hill, Harlow, Welwyn Garden City, and Elstree.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 14 hours ago |
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Internet | 16 hours ago |
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Wi-fi | 17 hours ago |
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Internet | 18 hours ago |
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Total Blackout | 1 day ago |
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Internet | 2 days ago |
Nearby cities with recent reports
17 recent signals
2 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Cross, England
Latest outage, problems and issue reports in Waltham Cross and nearby locations:
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Elmarie Hahn💙 (@elmah69) reported from Ilford, England@virginmedia someone on your 0800 number told us to ring back at 9pm, said she would be there till 10pm. Tried to call at 9 pm no one there. Disgusting customer service.
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Annie Caird 🌻 (@AnnieCaird) reported from Islington, England@virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT
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PAT WEBB (@nan2thou) reported from Enfield Lock, EnglandWhen will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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Carlo (@Pegnarista) reported from Stanstead Abbotts, England@virginmedia No advice at all as to what the issue is. Still not fixed.
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Debbs Durston (@DEDNaive) reported from Enfield Lock, England@virginmedia Look just leave it tonight. If it’s the same in the morning I’ll contact customer service to see how long it will take to close my account. Cheers for trying to help.
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Paul Lewis (@paulstevenlewis) reported from Islington, England@virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!
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James Brown (@JammieBun) reported from Enfield Lock, England@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?
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Mark Catchlove (@markcatchlove) reported from Ilford, England@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
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marco salamone (@marcones87) reported from Haringey, England@virginmedia n22 London still down… this is unacceptable at least 3 times per week..
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Mariachiara (@mariesnotcool) reported from Islington, England@virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!
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Richard (@HalloweenJack55) reported from Epping, England@virginmedia my broadband is down with an estimated fix of 1625 tomorrow. Not good enough.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Sam Batty (@sam_batty) reported from Islington, England@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Lawrence ****** 🇺🇦 (@goonerlgh) reported from Islington, England@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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Helen Reihill (@BBLn15) reported from Tottenham, England@virginmedia It’s the same number I’ve had for over 30 years. Read previous tweets! I wanted rid of Virgin because Customer service is really lousy. I see you’re pushing the blame to other provider without evidence. Sounds about right How long wait for someone to answer the phone today?
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England@virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.
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Michael Butler (@Michael73942063) reported from Welwyn Garden City, England@virginmedia @LutzSchueler please help me here i am an O2 monthly paying customer , I’ve had a virgin email address for over 23 years and they just closed it no notice , or warnings and your team hides behind a policy that didn’t exist when i first got my virgin email address
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Carlo (@Pegnarista) reported from Stanstead Abbotts, England@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
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Dionne (@dionnepat2000) reported from Walthamstow, England@virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.
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radz (@rtkosha) reported from Stratford, Englandvirgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RichieRich (@richard81242885) reportedWas say all day be fixed by 6pm now saying by 3pm tomorrow Says internet is working,guess what it’s not, Virgin you are truly 💩! Within the last week I’ve had 3 days with full service @virginmedia ! Must do better C-
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Shen 😈🗡️ (@ShenArriorVT) reported******* VIRGIN MEDIA FIX YOUR **** RAAAAAH
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Richard D G Cox (rcox.bsky.social) (@RDG_C) reportedHello @virginmedia might you please have your legal department confirm their address for service of documents such as, for example, formal “letters before action”? It would of course have been preferable if the question had not had to be asked, but … we are where we are.
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Gary Adams (@GazzaAdams) reportedHi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.
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Nicola James (@nicolajames38) reported@virginmedia I have reported 7 times now I need damaged cable burying under hardcore as having tarmac being laid tomorrow and still the Indian call centre cannot sort out my problem!!!! Unreal and past a joke now - customer service is shocking and I want a call back from England
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Jim_Bo (@burchett84) reported@virginmedia Hello, can someone please help me regarding my account.
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Tomi (@GadgetsBoy) reportedTrying to cancel a virgin media broadband has to be as painful as pulling teeth without local anaesthetic
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P.J (@creepingjesus00) reported@virginmedia Hi sent you a DM due to lower speeds on broadband but paying for a 1gig service.
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Tó's Right Foot (@UncommonNeutral) reported@longlaneroyal @virginmedia I don't understand why anyone uses Virgin Media. I've literally never met a happy customer of theirs. Plusnet forever and always.
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Lisa (@LisaPatten2) reported@virginmedia nearly 24 hours with no TV channels and the fix time is 28th August. What am i supposed to do for the next 8 days? What exactly am I paying 150 quid a month for?