Virgin Media Outage Report in Waltham Abbey, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Abbey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Abbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Waltham Abbey, Essex, England
The most recent Virgin Media outage reports came from the following cities: Harringay, London, Hackney, Enfield Town, Walthamstow, Leyton, Finchley, Hornsey, Paddington, Upminster, Hatfield, Ilford, Dagenham, Harlow and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Internet | |
| London |
Phone | |
| Hackney |
Internet | |
| Enfield Town |
Total Blackout | |
| Walthamstow |
Phone | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Abbey, England
Latest outage, problems and issue reports in Waltham Abbey and nearby locations:
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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Annalisa
(@Annalisalisetta) reported
from
Islington, England
@virginmedia how can I contact your costumer service? The stores are closed and no one answers at costumers number
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Do you want me to post the whole conversation John? It reflects really badly on your customer service… Happy for the world to see how silly your text service is... completely useless, complete waste of time
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Help me
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Trying to get a late payment charge off me is not solving your problem here. Sure, charge me a late payment fee if you h e to but at minimum credit my account with a free month or something ..?!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia , We had a full loss of service for days on end of my whole street… So what do you do about that?
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Reece Hodges
(@DJReeceHodges) reported
from
Enfield Lock, England
@virginmedia Can you please look into why my internet is so useless and slow?
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🇨🇲𝒜𝓂𝒶𝓃𝒾🇸🇩
(@Poupina__) reported
from
Islington, England
Virgin media is down again ??? My WiFi is not working man 😒😒😒
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Mike Malan
(@FunkyJazzMuso) reported
from
Tottenham, England
@virginmedia y’all been harassing me since 25 July for your equipment, but my contract expired 31 July, and you charged me for August too ... so paying for a service I can’t even use! I want an email address so I can file a complaint!!! 😡
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Intermittent .. and for the whole street. I tried repeatedly to engage VM on this and was impossible to contact / get response. Hence I have withheld payment . Service has been so bad I understand that I can cancel contract ..
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(sam)urai
(@sam_l43) reported
from
Hackney, England
@virginmedia hi can you help please? our wifi cuts out basically every night; after around 9PM and there are no advisors to call and the online help is useless
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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Reece Hodges
(@DJReeceHodges) reported
from
Enfield Lock, England
@virginmedia why does my internet always have some sort of problem?
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom virgin media customer service DOES NOT EXIST.. all your paths to engage (phone, text, twitter) are all complete wastes of time. Stuck. Trying to engage. Impossible. Another customer forced to leave ..
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael O'Shea 💙
(@Hoponpop2016) reported
@virginmedia I haven't had tv service for about a week. I have been told its an upgrade, its an area problem, its a known error, its xxxxx. Turns out it was the box not working. Why does it take so long to get to that. And as I have no ariel I have no tv. Bit virgin offer nothing to say sorry
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Alan
(@Dexter_765) reported
@virginmedia That link doesn't work, but I'm not expecting anything extra on the account, so I don't understand why I'm being charged an activation fee for a free router upgrade
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Michael O'Shea 💙
(@Hoponpop2016) reported
@virginmedia It doesn't matter how it goes, what matters is how it's gone. No customer service, ppl who don't know how to diagnose or put you through to correct areas (had to speak to multiple to get to one I asked for)and no compensation offered. We have nothing to talk about.
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mrs u..
(@mrsuppo) reported
@virginmedia recently received a new hub 4. We were never sent any packaging to return our hub 3 and after all the years as a customer its not something we have ever had to do. Now receiving messages asking for the old hub back! I threw it away as I was unaware,will we be charged
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rosieomara
(@rosieomara2) reported
@virginmedia Hi I have clicked link and it has taken me to the generic help FAQ page. NOT a live chat. So what now.
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Julie laird
(@jel307) reported
@virginmedia we don’t seem to be getting TV. Is there an issue today?
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mary lavender
(@marylavenderone) reported
@lucylewikris @virginmedia Same thing happened to me few weeks back someone on here recommend @vaezil he help me recover my locked account In 30mins. His an expert.
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AmazingAstro
(@AstroIsFun) reported
@thomas_roy92 @O2 @virginmedia I'm a volt customer and spend a fortune with you each month, do I get one please?? #Volt
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gary
(@Gazzaross1) reported
@virginmedia Waiting on a cheque back for being overcharged for 6 months. 5 times I have called and told managers are dealing with it every time. Absolute joke and the worst customer service I have encountered. Stay clear of virgin.
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adamm
(@adamm22739674) reported
@virginmedia Light on wifi box is white, wifi is connected but not working, any fixes??