Virgin Media Outage Report in Waltham Abbey, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waltham Abbey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waltham Abbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Waltham Abbey, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Newham, Barking, Islington, Ilford, Walthamstow, Hackney, Paddington, Enfield Town, Harringay, Finchley, Leyton, Dagenham and Colindale.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Camden Town |
Internet | |
| Newham |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Barking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waltham Abbey, England
Latest outage, problems and issue reports in Waltham Abbey and nearby locations:
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia @JMiragliotta Yes! You’re repairing a damaged cable and have been for the past 3 days now. No TV, No broadband, fantastic service for £111 a month 👍🏻
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I have no wifi due to @virginmedia and no phone signal due to you!!
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outrage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I need someone to call me and I have raised yet another complaint on the website this is the 4th complaint with no response C-0609211914
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N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@ontvnow @virginmedia I had webchat w customer service adviser this morning @ontvnow who confirmed my email account was locked - but said the forms he normally uses to unlock accounts were not working so has passed the issue on to next line support....😐
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N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@virginmedia No. This problem has happened intermittently in the past & it's always been a server access issue on your side.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I appreciate that but I’m currently in a position where @virginmedia are useless and unable to fix cables and you now working on masts meaning I can’t even use my phone network. So between both multi million pound companies you’re screwing me royally!!
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Yes. I’m unhappy with 4 weeks of outages. Who wouldn’t be? Customer service is of course closed. But thanks for the platitudes. They have helped a lot. @richardbranson you’re better than this.
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Again why send me a bill when I'm no longer a customer
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EnjoyRelax Studio
(@jamesenjoyrelax) reported
from
Walthamstow, England
@virginmedia Router is downstairs but before I’ve restarted it the lights are blinking as if it’s been restarted already. No wired connections in the house and no cable to check tbh - any ideas on the issue?
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Steve
(@StevenCudd2) reported
from
Hoddesdon, England
@virginmedia So after getting an engineer visit finally today, comes, says fixed, 10mins later broadbanddrops again. Told he will be back in 30mins, 2 hours later nothing. Now on 4th call to customer service getting cut off and no one knows what they are doing! Appalling service!
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No, there’s one issue. Doing things on the cheap.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
It’s bonkers that the whole district of EN9 could have an outage of @virginmedia for 5 days and because I didn’t call and log it I’m not entitled to compensation , I’m taking my £111 a month and spending it elsewhere!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@virginmedia Yes still v much a customer. It’s been sorted thanks. PW was randomly corrupted . Now changed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Kirwan
(@Rolledupecho) reported
@virginmedia No member of the team has been along and I’m still none the wiser! This is very disappointing service considering what I pay you each month
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Ian Slater
(@IanSlater1990) reported
@virginmedia @virginmedia when I call the support line number, the pre recorded message says there's a known issue in the area and engineers are working on it but then goes on to say run tests - no issues. App lists no issues so what is it?
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Pete Wylie is WAH!🌟
(@petewylie) reported
@chapoiron @virginmedia That’s where the problems started!🤬
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Ian Slater
(@IanSlater1990) reported
@virginmedia when I call the support line number, the pre recorded message says there's a known issue in the area and engineers are working on it but then goes on to say run tests - no issues. App lists no issues so what is it?
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TheDementedSalad
(@DementedSalad) reported
@ShaunKaneyy @virginmedia Exact same issue here, really starting to piss me off
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Kaneyy 🇬🇧
(@ShaunKaneyy) reported
@DementedSalad @virginmedia Soon as BT install FTTP fibre in my street I’m gone. Nothing but issues at the moment with Virgin.
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Neil Redmond-King
(@neilredmondking) reported
@virginmedia It says there is not outage - as it has the whole time!
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Si
(@SiZatMac) reported
@virginmedia I wouldn't be as unhappy if you customer service called me and sorted out my sim so we could get online as you (VM) state. Or had a customer service team that could actually provide a decent service. #virginmedia #virginmediadown #terriblecustomerservice
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United forever
(@Utd_4_eva) reported
@virginmedia Yep done that just says there’s issues doesn’t say what your doing about it or how long you expect it to go on for By the way this is the 7th time this year I’ve had to call you lot up I get the same poor service everytime I think it’s time @Ofcom get a complaint
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Sandra Coulter (she/hers)
(@SandraJCoulter) reported
@virginmedia The service drops out daily, connection is very slow. Poor to no coverage upstairs. We’re a busy family of five which is why we upgraded to make sure we had a service that could cope. And it can’t!