Virgin Media Outage Report in Newham, Greater London, England
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The latest reports from users having issues in Newham come from postal codes E12 and E13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ilford, London, Hackney, Croydon, Harringay, Barnet, Southwark, Chingford, Enfield Town, City of London, Newham, Wandsworth, Dagenham and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Ilford |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newham, England
Latest outage, problems and issue reports in Newham and nearby locations:
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elaine Mullan
(@MsEMullan) reported
@virginmedia Is your whatsapp service always so, so terrible? This isn't really giving me a 'feel good' feeling re Virgin media. The whole reason for using Whatsapp was that it's easier than calling the team.
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Elaine Mullan
(@MsEMullan) reported
@virginmedia It suited to use Whatsapp - 24 hours later...still the same situation. Why run Whatsapp if it just doesn't work as a customer service solution?
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Dave Evans
(@HaClassicDave) reported
@virginmedia I tried discussing it at the time, and emailed a complaint but there was no response.
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Steve
(@Steve98972025) reported
@YardleyShooting @Jillyhar2020 @EE As bad as Virgin media
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Jordan lee.
(@asdfghjordan) reported
@virginmedia it affects all connections and it isn’t just me, you only need to check for “virgin media down” tweets on here and you’ll see a large number of people all lose access at the exact same time across the entire country. This issue isn’t specific to me.
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Ems
(@emilypearce83) reported
@virginmedia No. I’ve run all diagnostics. I’m also no longer able to connect to our 2.4Ghz band wifi on any device, but the 5Ghz is fine. I’ve reset SSID and password several times and I still get the same message of not being able to join that network! Please help!
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Paul48
(@paulr487) reported
@virginmedia The level of fraud and fake orders should not affect your ability to trade and no one will deal with the problem I just have to wait another 24 hrs
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John Mayfield
(@jwmay) reported
@virginmedia Still have issues today and looks like the appointment is no longer there (I can book another one but now going to be even more delayed). The TV reset this morning so hoped it might have fixed the WiFi, tried switching but this is almost certainly a network problem. Not happy
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KSJ¦KSY◾MA
(@MarvelXrore) reported
@virginmedia is there a reason my WiFi is telling me I have the incorrect password. No access to the Internet, this seems to be a constant issue with you. Never any compensation with the weekly outages absolutely ridiculous. Also as customers our equipment is not faulty its you.
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Paul48
(@paulr487) reported
@virginmedia I'm cancelling if I don't get a call today and I'll nip down to carphone warehouse and buy the phone. Should have done that in the first place even though it worked out £150 more. Your bad rep won't kill you but I will vote with my feet you are just lucky you bought ntl early