Virgin Media Outage Report in Blackheath, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackheath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Blackheath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, London, Hammersmith, Paddington, Dagenham, City of London, Southwark, Harringay, Wandsworth, Hampstead, Ilford, Islington, Waltham Forest and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Blackheath, England
Latest outage, problems and issue reports in Blackheath and nearby locations:
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia Done this when I can’t give account or anything they say can’t help you don’t think I tried this first
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻
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Ben Rogers
(@eviemae239) reported
from
Sutton at Hone, England
@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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Gabor
(@GaborPfalzer) reported
from
Hammersmith, England
@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
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Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
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Andrew Battle
(@andy_s_battle) reported
from
East Ham, England
@virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia I’ve given up with your customer services. They lied to me about upping my broadband speeds and when I complained they dismissed what they said and refused to send recording of voice call I requested. No thanks
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Jo3yDubz
(@Jo3yDubz) reported
@virginmedia It’s so frustrating as a customer to be dealt with like this.. take that into consideration
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Jo3yDubz
(@Jo3yDubz) reported
@virginmedia Well it seems to be back on now.. that’s not the point though.. what is going to happen to compensate me for the loss of service for like 14 hours.. And what’s to say this won’t happen again, during the hours of the day when the call centres aren’t open to help me!!
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Constantine Binvoglio
(@_RDFP) reported
@virginmedia you are actually a joke . As soon as your broadband inevitably fails it’s impossible to use the TV box and you cannot connect to another network . Horrendous service
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia And I’m not immune to rising costs either. £190pm is ridiculous. Broadband intermittent since you sent me Hub4. Not at all happy with your service anymore and then I saw this… British giant Virgin Media O2 confirmed it is on track to fork out £1.6bn to its shareholders this year
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Robotnik
(@robotnikhottake) reported
@ChaeR11 @virginmedia They will cancel that appointment tomorrow btw
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Robotnik
(@robotnikhottake) reported
@virginmedia people on phone put phone down you’ve muted me how am I supposed to get help lol
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Huawei
(@Huawei1952) reported
@virginmedia Yes I have and no difference still not working
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Lucy
(@LucySparks16) reported
@virginmedia Hi, I’m trying to access the red button on sky sports football but it’s not working?
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Paul James Smith
(@PaulJamesSmith4) reported
@virginmedia broadband down again. Great way to justify your latest, above inflation, price increase. Utterly sick of this.