Virgin Media outages and service status in Blackheath, England

Problems in the last 24 hours in Blackheath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Blackheath, England

The most recent Virgin Media outage reports came from the following cities: City of London, City of Westminster, Newham, Southwark, Bexleyheath, Poplar, and Bromley.

City	Problem Type	Report Time
City of London	Total Blackout	8 hours ago
City of Westminster	Wi-fi	21 hours ago
Newham	Internet	1 day ago
Southwark	Internet	2 days ago
Southwark	Total Blackout	2 days ago
Bexleyheath	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Blackheath, England

Latest outage, problems and issue reports in Blackheath and nearby locations:

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 3 minutes ago from Bromley, England

  @virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.

• 
  Alex (@ameehan71) reported 7 minutes ago from Bromley, England

  @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

• 
  Befitat50 (@befitat50) reported 8 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Lloyd Child (@islingtonlloyd) reported 14 minutes ago from City of London, England

  @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

• 
  lisah1974 💙 💛 (@harberlisalfc) reported 16 minutes ago from Stratford, England

  @virginmedia is there an issue with broadband. Been down all morning

• 
  Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported 17 minutes ago from Welling, England

  @virginmedia Please explain why your Virgin checker site was down too. Disgraceful

• 
  J Calvert & A Bates (@JulieAdamFilms) reported 25 minutes ago from Camberwell, England

  @virginmedia what’s going on? Broadband is still down for 2nd day (!!) but you’re website saying fault corrected in our area which is obvs not correct.

• 
  travelling Adam (@TravellingAdam) reported 31 minutes ago from Blackheath, England

  @virginmedia my internet is constantly not working it’s really frustrating.

• 
  AJ (@appariciojunior) reported 31 minutes ago from East Ham, England

  Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

• 
  Jane Common (@JaneCommon) reported 33 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Mitzy (@mihaialaci) reported 33 minutes ago from Poplar, England

  @virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore

• 
  Andrew Battle (@andy_s_battle) reported 33 minutes ago from East Ham, England

  @virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think

• 
  anne hill (@gorgeousuk) reported 34 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  radz (@rtkosha) reported 35 minutes ago from Stratford, England

  virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

• 
  Josh (@Jatkins__) reported 39 minutes ago from Camberwell, England

  @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

• 
  A voice only (@Avoiceonly2) reported 41 minutes ago from Blackheath, England

  @Marcroy_Smith @virginmedia Same here and customer service not available either

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 43 minutes ago from Bromley, England

  @virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?

• 
  Andrew Battle (@andy_s_battle) reported 45 minutes ago from East Ham, England

  @virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business

• 
  Daniel Hillman (@hillmandan) reported 48 minutes ago from Bromley, England

  @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

• 
  julie atkinson #ForeverEuropean #Rejoin💙 #FBPA (@skatinggirl1) reported 59 minutes ago from Bromley, England

  @virginmedia Just wondering why we pay you for a substandard service - signal constantly drops out making anything on Netflix etc unwatchable.A joke in the worst possible taste.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kev Crane (@KevCrane41) reported 7 minutes ago

  @BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.

• 
  andy spinoza (@andyspin) reported 9 minutes ago

  @virginmedia Hi we’ve been plagued by problems since you introduced the new box /software. Now it’s not showing ANY Tv! Totally shocking service. been waiting for 40 mins on the phone line. Your diagnostics show no issues but we have NO Tv- our lives taken over rebooting. Rubbish

• 
  Darren (Dazza) (@scouse9000) reported 10 minutes ago

  @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!

• 
  Novagrudge (@NovaGrudge) reported 10 minutes ago

  hey @virginmedia 3 weeks now you have known about a intermittent problem in out area and have done nothing about it. i will be escalating my complaint to CISAS your quick enough to take our money but not fix problems

• 
  sarah (@Mears1Sarah) reported 13 minutes ago

  @DAZNBoxing Not working in @virginmedia

• 
  Torexeon (@Torexeon) reported 15 minutes ago

  @wrighty1707 @virginmedia It was me who suggested this when I worked for them. I designed it to get you on the phone to retentions, because a huge percentage of customers would just sit out of contract or complain online about astronomical pricing. Granted not every customer is able to get a decent deal.

• 
  Seren 7 (@Seren_7) reported 15 minutes ago

  @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

• 
  Misanthrope (@Misanth23754159) reported 16 minutes ago

  @Suzanne46462413 @virginmedia I get that all the time until I realised it was because for some stupid reason they block anyone not in the UK. Are you outside the UK?

• 
  Stephen Maddock (@stephenm68) reported 19 minutes ago

  @virginmedia If you check the DMs I’ve sent you 42 messages in the last 16 days. You have replied to lots of them. But you have never been able to tell me why the fix is taking so long, whether/when any engineering staff have actually turned up to look at our cabling, or when it will be fixed

• 
  Daaemo (@DamianTrow87502) reported 22 minutes ago

  What is going on with your App? I can't sign in. Ask for verification email, it says expires in 10 mins...but email doesn't appear! What on earth have you fiddled with? It used to be fine. @virginmedia