Virgin Media Outage Report in Blackheath, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackheath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Blackheath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Hackney, Southwark, Ilford, Islington, Croydon, Sutton, Hammersmith, Tower Hamlets, Waltham Forest, City of Westminster, Paddington, Romford and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Camden Town |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackheath, England
Latest outage, problems and issue reports in Blackheath and nearby locations:
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Shar 💙 #IStandWithUkraine
(@sharlewis58) reported
from
Hackney, England
@virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.
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Joshua Masters🎥
(@joshuamasters_) reported
from
Lambeth, England
@virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
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Handmade by Tinni
(@ByTinni) reported
from
Ilford, England
@virginmedia Yes. Off course. No help.
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
Cont… @virginhelp @virginmedia What can be so difficult that a COMPETENT team of engineers can’t fix in these days. The fact is we believe that virgin are a team of incompetents and the time has come for us all to leave Virgin. You are a disgrace.
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
cont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia As I have already told you-the service checker simply, and probably purposely, give us a fixed time of 4/5 hours after any time you look at it. In short virgin are just “moving goal posts“. Why are you unable to tell 100s of your subscribers what the problem is. Is it laziness?
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them
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Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
@virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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David Cantwell 🇬🇧🏴🎸🏐
(@davewcantwell) reported
from
Walthamstow, England
Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room
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YingHuiThe
(@YingHuiThe) reported
from
Paddington, England
@simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Holt
(@holty2k6) reported
Is anybody #VirginMedia acting up again I’m trying to watch videos on YouTube and it just keeps buffering it is running incredibly slow and it’s making my games run slow too
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
@virginmedia Seems I would qualify for compensation if there was a total loss of service. The service in my area is intermittent! 5 minutes here, 15 minutes there. Strangely one cannot watch all of a livestream if the broadband drops. While many are free, some are paid.
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Joe Sladen
(@SladenJoe) reported
@virginmedia Hey, thanks. I've checked the service - no faults. And the test shows no faults. And... I've already ran every test/self fix/hub reset/diagnostic process I can find on the website and no improvement....and ironically I'm having to reply using 4G as the internets not working
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D
(@DNCLB) reported
@virginmedia It has been the last month or so. Sometimes connection drops for a minute sometimes half an hour. Are Virgin not struggling with connection issues recently? My friend in another part of town had the same thing for months and had to move to Sky.
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Alice Inch
(@AliceInch1) reported
@virginmedia no it doesn’t. I was advised it wasn’t showing due to the nature of the outage- they said it was a p4 fault.
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Damian Kinsella 💙 #wearamask #protectlives
(@damokinsella82) reported
@ColinBrown1968 @virginmedia The worst customer service, they might claim there amazing. They really aren't. BT or Sky now. They might be slower, but we can upto 50mb which is more than sufficient!!
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dazz ii am
(@dazzgedd73) reported
@virginmedia Yes they offered me £5 and delayed the installation to 10/3 so trying to cancel this whole disaster as clearly their are huge issues in VM, possibly you are understaffed but not a company I wish to deal with so looking at staying with Sky
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Heather Rufus Countess of Midlandshire
(@gmai_sutton) reported
@Snyberwiz @brightsider123 👇👇👇 You need a licence to watch or record any TV programme live, on any channel or TV service. ... This applies to any provider you use, including BBC iPlayer, ITV Player, All 4, Sky Go, Virgin Media, BT TV, Apple TV, Now TV, YouTube, Roku and Amazon Prime Video.
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Charlie Brough
(@CharlieBrough14) reported
@virginmedia down again why aren’t I even shocked
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Lydia TC
(@thompslydia) reported
@virginmedia the fact that the installation was terrible and I’ve had horrendous WiFi since getting virgin. that’s if it works anyway. it’s making working from home almost impossible and no amount of troubleshooting has helped