Virgin Media Outage Report in Blackheath, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackheath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Blackheath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hackney, Orpington, Croydon, City of Westminster, Kensington, Camden Town, Hampstead, Harringay, Poplar, Waltham Forest, Swanley, Mitcham and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Southwark |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Blackheath, England
Latest outage, problems and issue reports in Blackheath and nearby locations:
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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William Pope
(@PopePower) reported
from
Walthamstow, England
@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Mark North
(@MarkNorth78) reported
from
Romford, England
@virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Thompson
(@DrMalaprop) reported
@virginmedia Is this phone service actually functioning? It says my internet connection is fine. But it’s not.
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twitch.tv/penni__
(@PenniBep) reported
@virginmedia internet been down in LN2 all day, service website doesn't work either, any explanation or am i sitting here until next week for an update
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Stuart Anderson
(@s_andr87) reported
@virginmedia please can you contact me around informing you of a house move. Your website is currently down and I need to get this process sorted asap please.
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Vijay Patel
(@VijayRoRitz) reported
@virginmedia When you click check service status takes you to a blank page
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Afsaneh Gray
(@afsanehgray) reported
@virginmedia we've had more than 24 hours of no broadband now and your website service checker is down... When we can expect to get out Internet back?
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Ian Starkey
(@IanStarkey14) reported
@virginmedia Any chance you can let me know the service status in my area. The webpage doesn’t work, and my BB has been down since lunchtime today.
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Daniel
(@dperkins84) reported
@virginmedia Everton have ruined my day and your wifi is ruining my night sort it out. How can your broadband be so consistently crap
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Jhey
(@JheySL2) reported
@virginmedia currently I'm on Plusnet (BT) if I switch to you guys do you contact the old ISP to cancel it? This is how it was done when I switched to Plusnet before from BT.
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Matthew Cooper
(@matthew0609) reported
@virginmedia Could you please let me know why you charge so much yet offer such a shoddy service?
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Stephen Waddington
(@wadds) reported
@virginmedia Your service page is down in NE27