Virgin Media

Virgin Media Outage Report in Blackheath, Greater London, England

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The latest reports from users having issues in Blackheath come from postal codes SE3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Blackheath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Blackheath, Greater London, England 05/29/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Blackheath, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Tower Hamlets, Woolwich, Hackney, Dagenham, Southwark, Ilford, Harringay, Camden Town, Stratford, Lewisham, Epsom, Islington and Wood Green.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomTower Hamlets E-mail
United KingdomWoolwich Internet
United KingdomHackney Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Blackheath, England

Latest outage, problems and issue reports in Blackheath and nearby locations:

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?

  • AndythePlank TheTraveller🇬🇧 (@AndythePlank) reported from South Ockendon, England

    @virginmedia @virginmedia trying to home school our child, WiFi is crap!

  • CahalBannon Cahal Bannon (@CahalBannon) reported from Hackney, England

    @virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?

  • Simpsdj Simpsdj 😷 (@Simpsdj) reported from Walthamstow, England

    @yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!

  • AdahParris Adah Parris (she/her) (@AdahParris) reported from London, England

    @virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

  • garveyjd3 garveyjd3 (@garveyjd3) reported from Sutton at Hone, England

    @virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....

  • tufnelljimmy James Anderson 🏛 (@tufnelljimmy) reported from Islington, England

    And @virginmedia is down again in N19.

  • YoungSimon43 Simon Young (@YoungSimon43) reported from Walthamstow, England

    @virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results

  • Charms64 Charmaine Rhule (@Charms64) reported from Sutton at Hone, England

    @virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

  • Richardnash12 Head ball boy (@Richardnash12) reported from Bromley, England

    @virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately

  • SeanHickeyUK Sean Hickey (@SeanHickeyUK) reported from Croydon, England

    Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • DeanLongman1 Dean Longman (@DeanLongman1) reported from Sutton at Hone, England

    @virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ArsenalRadar ArsenalRadar (@ArsenalRadar) reported

    @virginmedia A 18mth contract, effective 17/12 at higher price on already agreed 12mth contract. •VM confirm that they do not provide Broadband service for area they proposed contract to commence from 17 Dec and engineer would not even come out when they found out

  • IbrahimBashirat Bashirat A. Ibrahim (@IbrahimBashirat) reported

    @virginmedia Thanks for the clarification. The point is that some devices have lost wifi connection and everything we tried didn't help. Will this be fixed in due course please?

  • taniaking1991 Tania King (@taniaking1991) reported

    @virginmedia i find it ridiculous that I cancelled my broadband 21st July yet I’m still receiving calls from you saying I haven’t cancelled it and owe you money. I have a confirmation from you that it was cancelled 21st July! Shocking customer service!!

  • AndyScherer66 Andy Scherer (@AndyScherer66) reported

    @virginmedia Not really tested the wired side as I've never needed to. Back in June I was getting speeds of 220s and 21s respectively but it has progressively got worse around here.

  • OlafSearson Olaf 💙 (@OlafSearson) reported

    Hi @O2 I am trying to give you a pac code to join the network but cannot get through. I am unable to use myo2 as the email address used on the account is incorrect (I did this through a Virgin Media telesales agent). Can you help?

  • AndyQui29237736 Andy Quinn (@AndyQui29237736) reported

    @makhattak @virginmedia Welcome to the club, nearly 48hrs now with no service at all and i work from home we must be able to to take some form of action against them for this

  • noproblemcoza Andrew Martin (@noproblemcoza) reported

    @virginmedia Because it isn't a total outage they don't seem to be taking it seriously. I'd rather that than having to constantly drop calls on Zoom or stream YouTube at 144fps.

  • gillett_liam liam gillett (@gillett_liam) reported

    @virginmedia Yes. The person I spoke to was going to terminate my contract when she had spoken to steve the Wi-Fi expert.

  • noproblemcoza Andrew Martin (@noproblemcoza) reported

    @virginmedia The hub drops. You've replaced it and everything else up to the green box up the road. You even plugged the hub in to check at source. Same issue.

  • Chriswally39 Christopher Walton (@Chriswally39) reported

    It's a close contest for who talks more bollocks... The PM or @virginmedia service representatives.