Virgin Media Outage Report in Blackheath, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Blackheath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Blackheath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Upminster, Tower Hamlets, Woolwich, Eltham, Leyton, Hackney, Bermondsey, Lewisham, Ilford, Hampstead, Camden Town, Fulham and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Croydon |
Internet | |
| Croydon |
||
| London |
Internet | |
| Upminster |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Blackheath, England
Latest outage, problems and issue reports in Blackheath and nearby locations:
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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Rebecca Gould
(@beccaleigh99) reported
from
Islington, England
@virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Khaled Miah
(@Khaled_Miah1) reported
from
Poplar, England
@virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?
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Tim Hyson
(@timhyson) reported
from
Bromley, England
@virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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char🏴
(@charliewhu__) reported
from
Camden Town, England
@virginmedia hi, received my new phone. Except there’s no 4G/5G showing up even though I can send messages, go on social media and I can’t access sky bet. Is there any solution to this?
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mytsharp
(@mytsharp) reported
@virginmedia The issue is definitely with you, the status of the internet on my hub 3.0 is ‘Access Denied’. Although this is not a new account, it would seem that there is an activation process to follow by phoning an automated 0800 number which also isn’t working.
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Beatie Edney 💙(freelancer)
(@beatieedney) reported
@virginmedia Yes I’ve checked the service status about 5 times. The phone message said
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Simon
(@Simon_ster) reported
Third month in a row @virginmedia have overcharged us by £54. Third month in a row that we've spent hours trying to resolve. Seriously. Who do I speak to claim back an hourly rate for your 'help' team's absolute inability to help. 3 x 6 hours x 25 quid pH £450 please.
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you think it got to me, I can just read your mind
(@FraserMcQ_) reported
@virginmedia your internet is **** sort it out
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David
(@David36893765) reported
@virginmedia wasnt emergency so didnt phone went through online chat finally yesterday third attempt got to talk with a retentions team and sorted issue thank you
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Lou
(@monaluisa7) reported
@smarteehh @virginmedia Same impossible to cancel round in a loop on app and 5 advisers have hung up on me when I say I want to cancel
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Lynne
(@LynneyS) reported
@WeeNicProvan @virginmedia Mind went down at 11:30am yesterday so couldn’t work rest of day. Text this morning saying fixed but not working. Awww no.., you ok? Xx
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Matt Dickinson
(@mattd1981) reported
@virginmedia ok, logged a complaint months ago and still no response. Please don’t use COVID a an excuse for poor customer service. Please contact me without delay. Was told 8 weeks and it’s now been 9 @Ofcom
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Lynne
(@LynneyS) reported
@WeeNicProvan @virginmedia Has yours been down since yesterday too? It’s a nightmare
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kerry starbuck
(@KerryStarbuck) reported
@virginmedia It drops out 3 to 4 times every hour, I’ve been taking screen shots every time it does, I don’t know my login details every time I try it’s says not recognised