Virgin Media outages and service status in Stratford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Stratford, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (67%)
- Wi-fi (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Stratford, England
The most recent Virgin Media outage reports came from the following cities: London, Waltham Cross, Hammersmith, Wandsworth, City of London, Hackney, Dagenham, City of Westminster, Ilford, Poplar, Croydon, Barnet, Southwark, Newham, and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London
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Internet | 2 hours ago |
|
London
|
Phone | 2 hours ago |
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Waltham Cross
|
Internet | 3 hours ago |
|
Hammersmith
|
Total Blackout | 4 hours ago |
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Wandsworth
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4 hours ago | |
|
City of London
|
Wi-fi | 5 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Tina Clark (@Tinalc69) reported from London, England@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Sheila Sobrany RGN RNT Chair of HAREDIN (@SheilaSobrany) reported from Barnet, England@Sha_bibie @virginmedia Can’t stand them over priced overcharge and poor customer service
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Malkit Kaur (@mal_kaur) reported from Barnet, England@virginmedia the broadband has been intermittent in NW9 all day today and now it doesn't work at all! I have a million meetings tomorrow, send help please!
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Philip Berryman (@philip_berryman) reported from Barnet, EnglandOne month now of hassle trying to instal fibre optic. @virginmedia constant hassle. Promised engineers that don’t arrive, promised call backs that never happen, 4 hours on hold, engineer installing wires incorrectly, 4 weeks and still no service. Cannot run business! Help!
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Ferdi Rezvan (@ferdi_rezvan) reported from London, England@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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James Cherry (@JCherryAMES) reported from London, England@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Paul Fish RN (@Fish_pw) reported from Islington, England@virginmedia No internet all day. Have done all on-line stuff via your website to try and fix (via 4g). Need engineer. Can’t book one on-line. Working from home - have had to give up multiple times trying to call as doing between meetings. Help.
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Suresh halai (@sureshhalai) reported from Ilford, England@virginmedia connection lost in IG2 area. Please fix ASAP, not good,when as per government guidelines, we are WFH
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diviyesh shah (@pharmr5) reported from Barnet, England@virginmedia why is the Broadband down again?? This is gapping on a daily basis
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Tracey Cookson (@cooki40) reported from City of London, EnglandWell @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!
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Andrew Baxter (@baxand) reported from Enfield Lock, England@virginmedia Broadband down since 5pm .. Is there an outage in N21 area ? Do you have an estimate for the fix ?
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Katie Arabella (@katie__arabella) reported from Islington, England@virginmedia yo we’ve been trying to cancel our new contract since Saturday but your customer service assistant wouldn’t help us. Can someone help on here please? It’ll be over a month before you install our internet & need to work from home innit so can’t wait that long. 😬😬😬
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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Mary (@kanyonatic) reported from Croydon, England@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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J (@Jay_Hul) reported from Crayford, England@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joe 2.0 (@Joe_Cody) reported@virginmedia I rang up to cancel but when I typed the required characters for my password I was told it was wrong. However I am using that password to access my account online
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Carl Ward (@CarlWar39707411) reported@virginmedia hi 8ve come on holiday to Spain but ot keeps saying I'm not registered on network and I can get a single
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SteveB (@SPB69) reported@virginmedia I've heard nothing, I rang to lodge a complaint, spoke to a lady called Heather who said there was nothing new on the system. I've had no contact since.
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Sharon (@Smeod) reported@mhairicatherine @virginmedia @virginmedia has the worst customer service ever. They make you wonder whether you'd rather live without broadband! Appalling. I had 5 hr convo. Nothing was resolved. Made a complaint in writing. Resolution after 10 day wait was to call customer services!!! Case closed. Grrr!
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KITTY 🌿 (@Fullmet4lKitty) reported@virginmedia But I get that every day. And because it’s okay again when it reaches 24hours it resets. Last night it said the link was down for maintenance so I couldn’t even try it. Honestly I’ve not had one full day where there hasn’t been an issue so far. It’s horrendous.
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Gareth Coates 💙 (@GarethECoates) reported@virginmedia @BernardThresher ZR, Bernard has already been dealing with this since 8:00am; what makes you think making a phone call and starting the process again is a good idea? As a VM customer, I know it doesn't matter which channel used; trying to resolve any issues that arise is horrific.
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Stewart (@archie_82) reported@vmo2business Is this the same Virgin Media that switched my mobile contract to @O2 who can’t even provide a 4G service in busy areas? Sort the basics out before bigging yourselves up
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J Stuart Ridyard (@JStuartRidyard) reported@virginmedia Lol, I'm not sure the point of having this conversation. I literally said above that it was the IT support tickets that I was chasing... Perhaps you could read more than a single post in a thread before replying?
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Gavin Minton (@GavinMinton) reported@virginmedia who can help us with our installation? If has been delayed and been on the phone for 1 hour, being passed to multiple people and no-one has a clue!
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Mary Meacham 🌻☮️ (@MaryPlanAhead) reported@vmbusiness we moved to a business line over a week ago. Our landline no has not yet been transferred and the BB didn’t work for four days last week. Today it is not working again. disgraceful service who do I speak to re either speedy repair or moving back to residential