Virgin Media Outage Report in Stratford, Greater London, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Poplar, City of London, Hammersmith, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Westminster Abbey, Hackney, and Islington.

City	Problem Type	Report Time
London	Internet	2 minutes ago
London	TV	2 hours ago
Southwark	Internet	9 hours ago
Poplar	Internet	10 hours ago
London	Wi-fi	12 hours ago
City of London	Total Blackout	13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  Philippa Rooke (@Flipringer) reported 1 minute ago from Bromley, England

  @virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?

• 
  Deli (@DelDelovely) reported 2 minutes ago from Eltham, England

  So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 5 minutes ago from Merton, England

  @virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 10 minutes ago from Merton, England

  @virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this

• 
  Mr. Whizz (@wysiwyg100) reported 11 minutes ago from Lambeth, England

  @virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 14 minutes ago from Merton, England

  @virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾

• 
  Alan Ferrari (@ferrari1fer86) reported 21 minutes ago from Romford, England

  @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

• 
  Fiscally Unstable Cam (@DxpTheFirst) reported 21 minutes ago from Lambeth, England

  @virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.

• 
  Phil (@feyipuk) reported 25 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 25 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Tony Patis-Stannard (@tonyps1977) reported 35 minutes ago from Romford, England

  @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

• 
  Tim Plumb (@timplumb) reported 38 minutes ago from Wandsworth, England

  @virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”

• 
  Manan (@manan2661) reported 45 minutes ago from Barnet, England

  Hi @virginmedia . My internet has just completely stopped working today and I have restarted my router number out times today without any luck. Can you please help?

• 
  Richard (@HalloweenJack55) reported 46 minutes ago from Epping, England

  @virginmedia broadband issue on Epping area... Can you explain....been on and off all day.

• 
  royal 🌈 (@elthampalacegay) reported 46 minutes ago from London, England

  Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake

• 
  Tim Plumb (@timplumb) reported 49 minutes ago from Wandsworth, England

  @virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.

• 
  Catt Hurman (@catt_hurman) reported 50 minutes ago from Bromley, England

  @virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.

• 
  LES ⚒ (@PL13Les) reported 52 minutes ago from Sutton at Hone, England

  What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia

• 
  Robbie_Spice (@RobbieSpice89) reported 58 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  Phil (@feyipuk) reported 60 minutes ago from Crayford, England

  @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Billy Chatfield (@BillyChatfield) reported 3 minutes ago

  @virginmedia I was due to get a call back on Tuesday and didn't, so i rang back myself and was told the sales team will call me back within 72hrs... still nothing. Are you purposely wanting customers to leave and find another provider, or just really poor customer services?! 🤔

• 
  Chris 🏳️‍🌈 (@strutcakes) reported 4 minutes ago

  @virginmedia @xcsuhayla This is NOT ACCEPTABLE. You can’t get through to anyone over the phone and your “fix estimates” change every couple of hours. Why can’t you provide accurate information? It’s beyond a joke how awful you’ve been for the past 48 hours.

• 
  Samuel Chesson (@SammyChess) reported 5 minutes ago

  @virginmedia @willjennings80 As @willjennings80 mentioned the service has been down since 11am yesterday. It is now saying it will be fixed at 10am tomorrow, but that doesn't inspire much confidence as we have already had 4 or 5 different fix times already. Is there any possibility of more information?

• 
  Eamonn Moran (@eamonn72) reported 9 minutes ago

  @virginmedia Hi, it’s my Mobile Data that’s really slow, it’s been over a week! The agent I spoke to got me to do a network refresh. When will it be back up to speed?

• 
  David (@feenixtatt) reported 10 minutes ago

  @virginmedia after having status of repair being fixed at 1900 switched at 1845 to 1000 tomorrow. Now 48 hours no service #virginmediadown

• 
  El Combe (@c_combe) reported 12 minutes ago

  @virginmedia what's the status of the issue in SW2 issue is FO08869366 I've been out of action for more than 24 hours. I need more transparency please. #OutageUpdate

• 
  Samuel Lynam (@soundiesam) reported 12 minutes ago

  @virginmedia how has my internet now been down 2 days and you haven’t contacted me with a reason and your get updates function isn’t working. How can it possibly take 2 days to fix an issue. Your customer service is terrible.

• 
  Dale (@jetset82) reported 17 minutes ago

  @virginmedia We have told each team the series of events and how their work last month resulted in our outage, yet it has taken them them 3 weeks to feed a new cable. Shame another team has to physically connect it to the property, which has so far taken another 3 days...

• 
  brad_lfc12 (@brad_lfc12) reported 22 minutes ago

  @virginmedia Still having issues everyday it’s a joke I click that link it says everything is fine. How do I cancel my internet with you lot it’s a ******* joke

• 
  Liam Biggs (@CazuaLLUK) reported 24 minutes ago

  @virginmedia 0345 454 1111 - and it cuts off saying your too busy, DM me please we'd like to get this resolved. The customer service today was shocking!!