Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stratford, Greater London, England 01/13/2026 06:25

January 13: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stratford, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Hammersmith, Hackney, London, Enfield Town, Wandsworth, Camden Town, Croydon, Ilford, Islington, Tower Hamlets, Waltham Forest, Paddington, Romford and Bromley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Wi-fi
United KingdomHammersmith Wi-fi
United KingdomHackney Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    @virginmedia Oh now the TV is going down, getting glitches! Couldn’t be a more inconvenient time for your systems to fail

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    @virginmedia I have done and waiting for a technician to call me back! Nothing but issues all year! I pay £110 a month for your service and just upgraded (still waiting) to Gig1 and to be honest I’m not getting value for money!!

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

  • ricardomarques Ricardo Marques (@ricardomarques) reported from Barnet, England

    @virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.

  • ricardomarques Ricardo Marques (@ricardomarques) reported from Barnet, England

    @virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    Nothing but issues with @virginmedia internet goes down regularly and when calling get no help. And have to wait months for any sort of engineer!

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

  • ricardomarques Ricardo Marques (@ricardomarques) reported from Barnet, England

    @virginmedia looks like I'll never have internet again. No connection since this morning!

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    So I won’t be having my Gig1 internet installed today by @virginmedia due to network issues! Now have to wait until 6th January! I pay £110 for this lack of service! Thanks guys 👍🏻

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Nope, this is a problem being experienced by everyone in the neighbourhood at the moment. @virginmedia has monopoly here & it's really not ideal when we are in Tier 3 working from home. #help #virginmediadownagain

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia never did I think that in 2020, I'd be home struggling with terrible broadband. Its been more than 24 hours now! #virginmediadown

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _huz2 Hamza 🇵🇸 (@_huz2) reported

    @virginmedia Ok, that’s fine then. I am keeping a log of every hour my internet is down you will be billed £500 p/hour until it’s resolved.

  • Mandrake_UK MandrakeUK (@Mandrake_UK) reported

    @virginmedia This downtime has been absolutely terrible for a service sold as being "one of the best". I will be looking to see if there are any alternative services in my area and ending my dealings with you since this keeps happening far too often for such a high-priced service.

  • TobbellSam Sam Tobbell (@TobbellSam) reported

    @virginmedia could you please tell me why your mobile department are refusing to take a payment although they have suspended my service #useless

  • jebartrick James (@jebartrick) reported

    @virginmedia It is my wired connection that I am using into the router. I have a ping running to the bbc site and I can see it dropping every 10 minutes or so for about 15 seconds. The problem is that each time it drops it also disconnects my work connection so I have to manually restart it

  • Matt_Vare Matt Vare (@Matt_Vare) reported

    @virginmedia Everyone is having intermittent or no service. I think you guys need to check again. Vorgin Media is twitter trending in the UK because what's happening is everywhere!!

  • HeyOnlyMeAgain Sam (@HeyOnlyMeAgain) reported

    @virginmedia internet down again bn41 area. Seriously wth is going on

  • GemWaggott Gemma Waggott (@GemWaggott) reported

    @virginmedia virgin media customer services are an utter disgrace, impossible to get through to the right team. Data breach complaint submitted twice still not resolved after spending hours on the phone and now you cut me off

  • lou_bie Louise Francis (@lou_bie) reported

    @virginmedia 2nd day of intermittent Wi-Fi. Router turned on and off numerous times. Website says no broadband issues inCM2. Your website unable to check my connection. Exasperated

  • JackyBowman jacky bowman (@JackyBowman) reported

    @virginmedia You’re happy to take £160 a month off me but not able to provide any customer service

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @anu1997909 @virginmedia Hello. I'm sorry you are having issues with your services. If you are still experiencing these, please contact our fault team on 0800 052 0800 and select option 3. JB