Virgin Media Outage Report in Stratford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Harringay, Enfield Town, Newham, Dagenham, Hampstead, Croydon, Hackney, City of London, Southwark, Romford, Ilford, Paddington and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| London |
Wi-fi | |
| Harringay |
Internet | |
| Enfield Town |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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Nancy S
(@mizznansea) reported
from
Aveley, England
So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Josh
(@Jatkins__) reported
from
Camberwell, England
I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.
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Richard Perkins
(@anurbanpastor) reported
from
Bromley, England
Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.
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Hannah Williams
(@flamingnora) reported
from
Lambeth, England
@CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference
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Liam Stanley💙
(@SeasideAPNP) reported
from
Sutton at Hone, England
@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hart18_T
(@teri_k) reported
@virginmedia Yes they have said 3 times the issue has been fixed but yet im still without wifi and tv!!!! It’s clearly an issue with the box now theres no appointments for today so another day with loss of service
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Zaim
(@ZafariZaim) reported
@virginmedia Hi, how do I cancel my 12 month sim only contract?
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SupaLoops
(@LoopsSupa) reported
@virginmedia barely any internet access in W13 since 23rd August and numerous promises to fix but nothing being done. Is anything being done at all?
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Hart18_T
(@teri_k) reported
@virginmedia I made a complaint yesterday, nothing has been resolved. All i want is for the technician to come today and fix it. Why is that so hard for you lot to understand. Bet @SkyUK don’t leave their customers without service for 3 days
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Jeremy B
(@Jerbla) reported
@virginmedia Cant get any sense from those links, I’m reporting a problem if someone can register and action that in the absence of any other Avenue to report
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Tracey Abbott
(@TraceyWAbbott) reported
@virginmedia It’s causing me problems as I’m away from home all next week
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DL Alishakins
(@alishakins_) reported
@virginmedia my internet is cutting out every hour for a couple minutes and then coming back, just now its gone down for 10mins+ and this has been a reoccuring issue for a few weeks. everytime i get a "it'll be resolved in 24hrs" and never is.
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Jii Dee
(@JiiDee) reported
@virginmedia How can your tech support staff NOT KNOW WHAT PACKET LOSS IS? HOW? PACKET LOSS. HOW? HOOOWW? Do you go into a McD's and expect the staff to not know what Mustard is?
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Dell Boii
(@DellB0II) reported
@alishakins_ Damn our virgin media is the same lmaooo
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Steve@CanYouGeek
(@canyougeek) reported
@virginmedia I'm trying to help @AmateurGamer18 troubleshoot their upload issues. Multiple times a week the upload speed drops to 1mbps when they pay for 20+mbps with unlimited data, so seems like they're being capped. They've had a tech out multiple times.