Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stratford come from postal codes E15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stratford, Greater London, England 02/28/2026 18:05

February 28: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stratford, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Paddington, Hackney, City of Westminster, London, City of London, Southwark, Hammersmith, Newham, Croydon, Hampstead, Mitcham, Welling, Barnet, Islington and Wandsworth.

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City Problem Type Report Time
United KingdomPaddington Internet
United KingdomHackney Internet
United KingdomCity of Westminster Internet
United KingdomPaddington Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Poplar, England

    @virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • DeanCallan Dean Callan (@DeanCallan) reported from Camberwell, England

    @virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.

  • adammcilrick Adam McIlrick (@adammcilrick) reported from Camden Town, England

    Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia No just virgin being terrible. Hence why I want to leave

  • ricardomarques Ricardo Marques (@ricardomarques) reported from Barnet, England

    @virginmedia every single day we have problems with your broadband. Today is even worse, we don't have any connection at all.

  • realjonconnor 🔥Jon Connor (No not that one) (@realjonconnor) reported from Islington, England

    @virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?

  • sbraganza Stan Braganza (@sbraganza) reported from Barnet, England

    @virginmedia no internet in N14 since 1035am. Had to cancel work meetings. Compensation?

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.

  • xenia_ina Xenia Messerschmitt (@xenia_ina) reported from Tottenham, England

    @virginmedia I have no Internet all day, and nobody is responding on message service and phone call. On messages I'm in the queue all day, and phone I just keep getting hung up after being on hold for an hour or so ... 😡😡😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NiSaBulaVinaka Julz🐝 (@NiSaBulaVinaka) reported

    @virginmedia I have to use the landline due to signal problems but as VM offers a free service on 150, I object to paying for a 45 min call especially to be told that the problem is the router supplied has "basic functionality" and may not be capable of supplying the strength I pay for.

  • MasonDAutistic Mason Dixon Autistic (@MasonDAutistic) reported

    @virginmedia 18 months, after the previous one that was less than a year into the contract. It's still a rise for every full year I've been a customer; an almost 25% rise since 2017. I'm shopping around now and others are offering better(including you, to new customers)

  • Carla4986 Carla Wilson (@Carla4986) reported from Ripon, England

    @virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡

  • nicolamillar18 Nicola (@nicolamillar18) reported

    @virginmedia No manager will be available for 48 hrs to call me back... no one had returned our call and the attitude both myself and my husband received was simply unbelievable! Absolutely disgusted and regret taking a new contract. Appalling service.

  • mrjrubin jrubin (@mrjrubin) reported

    @virginmedia please help. Your site says no service issues in area but Internet is continually dropping out since Friday. please fix. This is making working from home impossible. TN4 post code area. I can see others have reported issues but still doesn’t seem fixed. Thank you!

  • ArnottAvril avril arnott (@ArnottAvril) reported

    @virginmedia Hi , yes my wifi still isn’t working properly and as we’re working from home now this is big problem for us .. would you be able to book an engineer to come out and put the new router and boosters in like I was promised before agreeing to a new contract? Thanks

  • elkinssound Georgie Elkins (@elkinssound) reported

    @virginmedia I have just been on hold for 40 minutes and then the phone just went silent. How can I get in contact to resolve my issue? I can't spend another hour on the phone waiting.

  • JulesFlint Julia Bainbridge (@JulesFlint) reported

    @virginmedia How can I contact you if I don’t have all the sign in details? Caught in vicious loop (then your website crashes) and need a booster.

  • stehey82 Stephen Hey (@stehey82) reported

    @virginmedia Yes that’s just you corporate statement, doesn’t explain why you have poor customer service and putting up my bill by 6.2%

  • EmmaBabeyy93 Emma Carr (@EmmaBabeyy93) reported

    @virginmedia You literally dont have a leg to stand on. The proofs right there. You cant claim for one second I'm getting the correct speeds clearly I'm not. Now like I say admit your wrong instead of chatting crap over Twitter what's that crap going to do absolutely NOTHING