Virgin Media Outage Report in Stratford, Greater London, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, Hackney, London, Islington, Croydon, Paddington, Southwark, Waltham Forest, Hampstead, Enfield Town, Newham, Dagenham, City of London, Ilford, and Hammersmith.

City	Problem Type	Report Time
Camden Town	Internet	13 hours ago
Hackney	Internet	13 hours ago
Hackney	Internet	14 hours ago
London	Total Blackout	15 hours ago
London	Wi-fi	15 hours ago
Islington	Internet	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  Robin Pritchard (@robinpr71) reported 5 minutes ago from Lambeth, England

  So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤

• 
  Mary (@kanyonatic) reported 9 minutes ago from Croydon, England

  @virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots

• 
  Paul Lewis (@paulstevenlewis) reported 10 minutes ago from Barnet, England

  @virginmedia my landline is not working. You do not reply on the message contact service (blaming Covid of course, not entirely credible when other businesses cope ok now) & I cannot phone you as my Virgin line is not working & your charges from other phones are outrageous. Help!

• 
  Mary (@kanyonatic) reported 11 minutes ago from Croydon, England

  @virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...

• 
  Rachel Hayden (@IIndigoMouseRH) reported 11 minutes ago from London, England

  Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

• 
  Tony Wiseman (@tonywiseman1976) reported 12 minutes ago from Romford, England

  @virginmedia Do you intend to issue my refund or penny pinch?

• 
  Mary (@kanyonatic) reported 16 minutes ago from Croydon, England

  @virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining

• 
  Morris the Cat. (@contact400) reported 20 minutes ago from Romford, England

  @virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky

• 
  Stacey Karlsson (@StaceyRebekka) reported 20 minutes ago from London, England

  @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

• 
  helena (@hdl_dl) reported 21 minutes ago from Kensington, England

  @virginmedia how long is tv and broadband going to be down today in the Kensington area?

• 
  Maria McCaul ❌🌷❌Labour no longer (@toetwiggler) reported 24 minutes ago from Enfield Lock, England

  @virginmedia what is happening in EN2 , WiFi down all day Friday and again today

• 
  Lynsey Smith (@LynsLot) reported 38 minutes ago from Croydon, England

  @virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks

• 
  Mary (@kanyonatic) reported 46 minutes ago from Croydon, England

  @virginmedia answer your damn phone

• 
  Gene “Bean” Baxter 🇬🇧 (@clydetombaugh) reported 55 minutes ago from Camden Town, England

  @virginmedia I got a text this morning the cable pull date has been moved BACKWARD another week to 13.11. This is beyond unacceptable. Who can I talk to? Please help. My install appointment was on 23.10.

• 
  Paul Vivash (@paulvivash) reported 55 minutes ago from Lambeth, England

  @virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 55 minutes ago from Lambeth, England

  @virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?

• 
  James -Murdered on the- Moore(s) (@TrashPandaJames) reported 56 minutes ago from Loughton, England

  @virginmedia As this was thankfully the first issue I have had the website shouldnt have been cached, nor was there any autocompleting numbers in there. But sure should this happen again I will.

• 
  Gaz the Red (@redgm99) reported 56 minutes ago from East Ham, England

  Hey @virginmedia - what is wrong with your internet 'service' in London E16? And do you have any plans to fix it or are you happy just taking our money for nothing?😠

• 
  diviyesh shah (@pharmr5) reported 59 minutes ago from Barnet, England

  @virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.

• 
  Wasim Akram (@ZoSo365) reported 59 minutes ago from Barnet, England

  @virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Robbins (@Jase_Robbins) reported 2 minutes ago

  @vmbusiness What's the estimated fix time for your Travelodge WiFi? Tried calling your help desk and you get "We have an issue, we're working on it" and then it hangs up. Very poor service (not just the customer service)

• 
  Lloyd Child (@islingtonlloyd) reported 5 minutes ago from Islington, England

  Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

• 
  Ian Mills (@IanPRSNorthwest) reported 8 minutes ago

  @virginmedia If this can't be accommodated please accept this as written notice of my intention to terminate my contract.

• 
  Joshua (@Joshua50227705) reported 9 minutes ago

  @virginmedia @TheLeeRamsay is there an email address for your CEO? If not what is the highest in command I can receive an email for? Your customer service is disgraceful.

• 
  FionaC (@CreswickFiona) reported 9 minutes ago

  @virginmedia The only deal I have been offered for my current package is £59 per month but if I was a new customer it would be half that for 18 months which means as a loyal customer I am paying over £500 more - what are you doing to keep your customers?

• 
  Sorcha Potts (@spotts70) reported 9 minutes ago

  @virginmedia there appears to be issues with your service in D7 area the last two days , have an elderly mam living on her own and can't watch TV reception is crap. Wanted to watch world cup tonight . Can you sort this out clearly an issue.

• 
  Becci Wells (@beccieee77) reported 10 minutes ago

  @virginmedia Nothing as they did not listen to my complaint and NO managers work there Paul would not give surname ... previous issues with No signal someone from UK called me and got resolved . Paul and his colleagues don't have answers on their script and so no better off than this morning.

• 
  Kevin Nash (@KevinDNash) reported 11 minutes ago

  @virginmedia Yes AC, Ofcom state after eight weeks another Virgin Media complaint can be handed to CISAS, generally expected it won't go that far. The fact VM refuse to do anything to help - other than phone India isn't looking hopeful.

• 
  Slipperami (@Slipperami) reported 11 minutes ago

  @virginmedia What a shame you don't appear to have the ability (or desire?) to update your service status pages quickly. When I can't make calls from my mobile and I check your service status page it shouldn't be saying "no problems here" hours after you knew about it. Be ashamed.

• 
  jiten mehta (@jitenm54) reported 12 minutes ago

  @virginmedia Have to say the worst customer service ever. After being mis sold I have spent 6 hours on the phone and put in 3 complaint and still they are not willing to help. Is anyone please able to help me resolve this?