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Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Camden Town, and Barking.

CityProblem TypeReport Time
Croydon Total Blackout 2 hours ago
London Internet 2 hours ago
Hammersmith Internet 2 hours ago
London Internet 3 hours ago
Croydon Wi-fi 3 hours ago
Hammersmith Internet 4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • thecatsrgrowlin
    sam shea (@thecatsrgrowlin) reported from Tottenham, England

    @DJStuartJ @AbleMichel @virginmedia @grimegran Me too -you need to have more speed -wired broadband in sons bedroom is fine, every place else is ****, emailed asking for hub3 so can get boosters, just get sent round in circles #pissedoff and fed up

  • BhavaniVadde
    Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • ThreePeaceSweet
    Three Peace (@ThreePeaceSweet) reported from Tottenham, England

    @milesSI @virginmedia Yeah sorry I know. It was just relating to their general approach to customer service

  • dietmarlen
    Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • dietmarlen
    Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • w_hawkins
    William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.

  • karlea45
    karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • NunoEd
    Nuno Lopes 🦦🏳️‍🌈 (@NunoEd) reported from Lambeth, England

    @virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business

  • Corey_XOTWOD
    Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • OpenMindMH
    Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • basel_mahmood
    Basel Mahmood (@basel_mahmood) reported from Merton, England

    Let me guess. @virginmedia is down again.

  • teresawhitfield
    Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • Leeirons
    Lee (@Leeirons) reported from Walthamstow, England

    Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!

  • RichWynne1979
    Richard Wynne (@RichWynne1979) reported from Hackney, England

    @virginmedia Still terrible . Currently using 4G in my living room

  • joana_ferreira1
    Joana (@joana_ferreira1) reported from Sutton at Hone, England

    @virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet

  • Ishaniem
    ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England

    @virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!

  • Corey_XOTWOD
    Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

  • keiranpedley
    Keiran Pedley (@keiranpedley) reported from Enfield Lock, England

    @virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.

  • __dimeji
    ice (@__dimeji) reported from Enfield Lock, England

    @virginmedia fix your **** connection **** sake

  • agathodaimonix
    Miguel (@agathodaimonix) reported from Hackney, England

    got a phone call from a representative of @vmbusiness told them that I won’t talk to them unless they provide an email so I can track who I am talking with. the response: goodbye and hang down. Virgin Media Business customer care is the worst I ever experienced.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sparkystubble
    danny boy (@sparkystubble) reported

    @virginmedia How much longer no tv service please

  • jvtooey
    James V Tooey (@jvtooey) reported

    @virginmedia Hope we as customer get a good discount on bills then

  • Davidrwkellett
    David Kellett BSc (@Davidrwkellett) reported

    @virginmedia whats going on? When will service be resumed??

  • iggyzomboid
    iggyzomboid (@iggyzomboid) reported

    @virginmedia But that's just the TV which I couldn't give two hoots about. What's happening with the broadband outage??

  • Jennie3583
    Jennifer Cunningham (@Jennie3583) reported

    @virginmedia I have lost both tv and Internet which is really handy as I'm working from home, I have had to cancel appointments I had booked in today so thanks for that.

  • DakaraSpawnBlk
    Dakara_Spawn_Blk (@DakaraSpawnBlk) reported

    Right now my GiffGaff service on my phone is faster and more reliable than @virginmedia #virginmedia I can go on like this for days until I've been released from my contract or go to the #newspapers or #bbc to expidte things. Every month there's something. Luckily for now I CBA!

  • seanmichae
    SMK (@seanmichae) reported

    Any further info as to when the tv service in the fk4 area will be fixed @virginmedia

  • seanmichae
    SMK (@seanmichae) reported

    @virginmedia any update on the tv service in the fk4 area being fixed

  • leila24765781
    leila (@leila24765781) reported

    @virginmedia Sick to the back teeth I pay over £108 a month & it’s forever down if not tv it’s internet

  • SUEG46
    Sue Groves MBE (@SUEG46) reported from Rochester, England

    @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?