Virgin Media Outage Report in Stratford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, London, Ilford, City of Westminster, Hackney, Croydon, Southwark, Harringay, City of London, Orpington, Poplar, Streatham, Enfield Town, Waltham Forest and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Newham |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Ilford |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner
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Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sid
(@Sidneykidney4) reported
@denfazzer @virginmedia @SkyUK I kept getting pixellation. They said they would come out and look at it for over £100.00. I then signed with Virgin and when I called Sky to cancel they offered to come out free. Absolute shysters. Avoid mate.
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Den
(@denfazzer) reported
@Sidneykidney4 @virginmedia @SkyUK I had sky many years ago and remember it went off in poor weather. Nothing changed then?
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lew
(@LEWR6_) reported
@virginmedia your internet is awful I jitter in spot more than I get to play the game sort it out
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Steve JG
(@SteveG1111968) reported
@virginmedia I’ve got one of the intelligent boosters and it doesn’t help. I have to use my phones data to open web pages. I wonder if a new router may be the answer.
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Elle
(@elle__tay) reported
@virginmedia Thanks for your reply, but there's no chance I'm wasting time calling a 3rd time after how rude and unhelpful the last guy was. I'll post in the forum. Thank you
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Maryam
(@Maryam22464486) reported
@virginmedia I didn’t confirm that I’ll be staying with my family until you solve the problem. I clearly asked your manager to accommodate me today!!! My sister house is too small and my relationship with her isn’t really good so don’t get advantage of me staying in with her!!!!
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Rimjhim Sood
(@RimjhimSood) reported
Cannot comprehend how a service can be this bad @virginmedia. Spent 2.5 hours on the phone and spoke to 6 people trying to resolve an issue, having already made 2 unrelated complaints and countless more hours spent on the phone this year. Shocking from such a huge company
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Sid
(@Sidneykidney4) reported
@denfazzer @virginmedia @SkyUK If you get Sky you'll need a dish on the wall and lose picture in bad weather or high trees. I did.
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THEBLACKSTRAT
(@theblackstrat) reported
@virginmedia Yes we have tried testing everything we have reset it and still it continually drops the Internet all the tests say there is no fault but since the beginning of December it has done nothing but continually drop signal why am I paying £80 a month for equipment that does not work
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Mark
(@MarkShorthouse4) reported
@virginmedia We would have a lovely time if your service and customer service was better. After 1.1/4 hours of 'live chat' i have been left hanging with no resolution!!!