Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Ilford, Croydon, Islington, Newham, Camden Town, Hammersmith, City of London, Waltham Forest, Merton, Dagenham, Kensington and Dartford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Rita Gulrajani ⫩
(@rita_gul) reported
from
Enfield Lock, England
@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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ruth bankover
(@rbcurly) reported
from
Borehamwood, England
@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Seetal Rihal
(@SeetalRihal) reported
from
Ilford, England
at this point, Virgin Media should start paying ME to use their crappy Internet service
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie Spence
(@nataliespenceuk) reported
@virginmedia I still can't log in to my account despite being promised a call back from IT support after a 'ticket' was raised 2 MONTHS AGO. I'm at the end of my contract and need to leave Virgin for a more reliable broadband provider. Sort it out
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prince de la poche
(@yxnnck) reported
@ShogunAsh @virginmedia They quoted me an offer and it seems 300mbps is the default offer. Soon as the footy season is on break I’m moving suppliers. Their service isn’t even good enough anymore. Smh
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Richard Beenham
(@RickBeenham) reported
@virginmedia Broadband down AGAIN in SW15, Roehampton. Please could you update?
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Susannah Whitten
(@Suse12345) reported
@virginmedia There are no reported issues. We have called every day, always on hold for 45 mins to get through to someone, or otherwise just faced with an automated message. The technicians are always excellent when they come but this is a terrible customer experience in every other way
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Dawn louise
(@OpticalFusion) reported
@virginmedia I've had 6 engineers to my property to resolve a connection issue. And had the worst experience with your customer service teams. I am left with option but to go to the telecommunications ombudsman as your company fails to recognise the service has been inadequate.
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hsf24
(@hsf24) reported
@virginmedia Yes I have done all that. And as a result of that not working an engineer attended my property and said I need two Wi-Fi pods. I think it’s unreasonable to expect me to pay another £7.99 a month because what’s provided isn’t fit for purpose
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Demi-Leigh
(@Demzzz__) reported
@virginmedia been trying to contact you for an hour about my bill and you just keep cutting the call off and apparently not something live chat can help with. Getting frustrated now and if I don’t contact you, you’ll restrict my services which will be your own fault!!
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Christine Deboo
(@ldebooc) reported
@virginmedia My internet has been down for 3 days.unable to use internet or watch Netflix, cs said should be fixed by tomorrow, but wanted to book an engineer for 29th, constantly talked over me
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Ruth
(@hohumph) reported
@virginmedia No dial tone, can't call in or out. Nothing on area faults. And no apparent way of getting Virgin to fix it ...
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CJ
(@CaNNs4) reported
@BCraik @virginmedia I've asked them "If this was a planned outage, how long ago was it planned and why did you not let me know?" A communications company that doesn't communicate