Virgin Media Outage Report in Stratford, Greater London, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Camden Town, Barking, City of Westminster, Newham, and Enfield Town.

City	Problem Type	Report Time
Hammersmith	Internet	6 hours ago
Southwark	Internet	6 hours ago
Dagenham	Wi-fi	8 hours ago
London	Internet	9 hours ago
London	Internet	9 hours ago
Croydon	Total Blackout	10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  Peggy Dyer (@Mrspdyer) reported 2 minutes ago from Barnet, England

  @virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.

• 
  Maz 💙 (@marionmurray13) reported 3 minutes ago from Enfield Lock, England

  @virginmedia I lost all services yesterday, without warning. The automated message advised that the fault would be fixed by today! I had to go through numerous teams before I could finally get to speak to someone. This same customer support agent was supposed to call me today once the fault

• 
  Rana Rahman (@ranaraptor) reported 4 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  AJ (@appariciojunior) reported 5 minutes ago from East Ham, England

  Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

• 
  Beth (@bethcanadian) reported 5 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Mary (@SandraS80775853) reported 6 minutes ago from London, England

  @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

• 
  Stephen Champion (@Champs707007) reported 9 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Peggy Dyer (@Mrspdyer) reported 11 minutes ago from Barnet, England

  @rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.

• 
  Maz 💙 (@marionmurray13) reported 22 minutes ago from Enfield Lock, England

  @virginmedia You choose NOW to bring down my services 😡😡😡😡

• 
  Maz 💙 (@marionmurray13) reported 23 minutes ago from Enfield Lock, England

  @virginmedia Was fixed to discuss how I put a complaint in for compensation but guess what ?? I received no call.

• 
  Rana Rahman (@ranaraptor) reported 23 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Rana Rahman (@ranaraptor) reported 24 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Muloongo Muchelemba (@muloongo) reported 29 minutes ago from Kensington, England

  @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

• 
  Jason Starman QBE 💙 (@starmanuk) reported 45 minutes ago from London, England

  @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

• 
  Philip 🦅 (@Phil_Swallow) reported 46 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Philip 🦅 (@Phil_Swallow) reported 48 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  SA Punk (@michaelsamuels4) reported 50 minutes ago from Hackney, England

  @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

• 
  Lusitano71 (@Lisboadolphin71) reported 51 minutes ago from Camden Town, England

  @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

• 
  Rana Rahman (@ranaraptor) reported 52 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Maz 💙 (@marionmurray13) reported 55 minutes ago from Enfield Lock, England

  @virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sam stevens (@samstevens6268) reported 3 minutes ago

  @virginmedia They have already spoken to me and not been helpful at all - what is the best number to cancel my service?

• 
  Claire Kelly (@Clairelouisek1) reported 7 minutes ago

  @virginmedia The phone has not had data all day, we have done network setting reset and phone reset, move the SIM card to another phone. Still not working when there is plenty of data on the package.

• 
  Claire Kelly (@Clairelouisek1) reported 9 minutes ago

  Extremely poor customer service from #virginmedia had no data all day. No help from Indian call centre just fobbed off! #poorservice

• 
  Jasmine the European Cat (@JeanneBartram) reported 9 minutes ago

  @virginmedia @Florence_R_A Every where I look everyone has the same issues - NO one can cancel their packages or in my case part of my package but carry on like this and it will be ALL my package - I been with you years - one thing I detest is bad customer service

• 
  Alli J (@allij1972) reported 11 minutes ago

  Hey @SkyMediaUK if a customer called you with a complaint and you said a manager would call the customer within 4hrs, would they? Reason being @virginmedia defo don’t, then they tell you to look online for an update when you complain to them on Twitter! My call was 27th ago!

• 
  Dolly loves (@DollylovesLoves) reported 11 minutes ago

  @virginmedia I have done this for 4 days over a hour each call! Insane all I want to do is cancel can I email

• 
  Tina Brandon (@TinaJBrandon) reported 13 minutes ago

  @virginmedia It seems to have gone very quiet since you asked me to email my complaint letters to you!!

• 
  Auntie H (@HM12410915) reported 13 minutes ago

  @virginmedia C2906221742 to be escalated to manager asap. I see my system has just gone down

• 
  Akoni (@Akoni60988970) reported 14 minutes ago

  @virginmedia @virginmedia This is day 4 and still no success by @YodelOnline (the WORST delivery company ever!). I have taken 3 days off work, and now they say delivery tomorrow. Can we please organise another way for me to receive/collect the pack or I could try another provider.

• 
  andrea (@andreammcrosby) reported 14 minutes ago

  @SkyUK trying to get a better package than I have with @virginmedia can I have any help