Virgin Media Outage Report in Stratford, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stratford, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Hackney, London, Islington, Croydon, Paddington, Southwark, Waltham Forest, Hampstead, Enfield Town, Newham, Dagenham, City of London, Ilford, and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 8 hours ago |
|
London
|
Total Blackout | 9 hours ago |
|
London
|
Wi-fi | 9 hours ago |
|
Islington
|
Internet | 11 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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G.Marshall Gleghorn (@gary2323) reported from Merton, England@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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G.Marshall Gleghorn (@gary2323) reported from London, England@virginmedia All working now but customer service has been a nightmare
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Lloyd-A-Tron (@chippers34) reported from Wandsworth, England@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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Hadi Taheri (@persianuk2017) reported from City of London, England@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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Ssb316 (@ssb316) reported from London, England@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Daphne & Jake (@madamdaphne) reported from Camberwell, England@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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alan brown (@alansbrown) reported from Hackney, England@virginmedia Wi-Fi and I have and have had several engineers out and the last one said there was nothing he could do as the signal was too weak and they was 18 months ago and only now potential upgrade /boost :-(
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G.Marshall Gleghorn (@gary2323) reported from Merton, England@virginmedia cheap labour in Bangalore = terrible customer service ..
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DJ (@davidjoneshome) reported from Wandsworth, England@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Sepe_71 (@71_sepe) reported from Bromley, England@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!
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Annika Allen (@annikaallen) reported from London, England@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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G.Marshall Gleghorn (@gary2323) reported from London, England@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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alan brown (@alansbrown) reported from Hackney, England@virginmedia I have done all of that even with proper resets by sticking a pin in the reset switch and nothing OT is truly awful :-(
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Sarah (@eatsruns) reported from Tottenham, England@Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper
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Jonathan Blake (@sweetbriar49) reported from Lambeth, England@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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「Ben Ⓥ」 (@benrobart) reported from Hammersmith, England@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Edin Imsirovic (@oprahwinfrey420) reported from Wandsworth, England@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Emma (@Emma_Campaigner) reported from Lambeth, England@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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alan brown (@alansbrown) reported from Hackney, England@virginmedia Yes and we will wait and see on the signal increase in area 03 as it is too low for everyone which is pretty poor on your part :-(
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Dean Pallant (@Dean_Pallant) reported from Lambeth, England@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Morvarid (@Morvaridp) reported from Chigwell, England@virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!
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🐇Megan🐰 (@MeganJuliaaa_) reported@virginmedia great, it says going to be down for the whole day.. now i’m going to have to use my 4G which is going to cost a fortune
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Goat (@Babyootang) reported@virginmedia No! They lied and said I phoned and cancelled the installation - obviously I did not and I asked for a recording of the alleged phone call which still has not materialised! Engineer came out 22nd March and said no problem to install at property but still no installation!
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Goat (@Babyootang) reported@virginmedia I called that number and it is just a customer service operator who I had to explain everything again to be put through to pre installs and I have to repeat everything again! They are not helping at all-this is the team that lied to us only yesterday!
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Claire Bernard (@ClaireBernard17) reported@virginmedia where is the web form in the contact us part of the website? I want to make a complaint in writing about the unfairness of the early cancellation fee. I shall also contact the Ombudsman.
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Nineteen79 (@Nineteen791) reported@virginmedia It's been like this for days. Neighbours say no one has come to fix this
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Andrew (@a_j_woodford) reported@virginmedia please can you give me a number to cancel my order at pre-installation stage. Thank you
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Caroline Armstrong (@Carolin05779734) reported@virginmedia Yes I have done that. I would like an engineer to come and look at it because tech support only has one response which is factory reset. I was told its against your protocol to send someone when they can do it over the phone. But they can't because it still doesn't work
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Sophie Stevenson (@sophiestevox) reported@virginmedia Yes we have but why does it keep saying the service is down in my area when other people’s in my area are working fine
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🐇Megan🐰 (@MeganJuliaaa_) reported@virginmedia how long do you think it will take to be repaired? it’s been patchy for a while before it completely went down as well