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Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: City of London, Hammersmith, London, Poplar, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Westminster Abbey, Hackney, and Islington.

CityProblem TypeReport Time
City of London Total Blackout 17 minutes ago
Hammersmith Internet 1 hour ago
London Wi-fi 2 hours ago
London Internet 2 hours ago
London Wi-fi 4 hours ago
London Wi-fi 9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • RKWinvisibleman
    Robert Wright (@RKWinvisibleman) reported from Lambeth, England

    We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?

  • FoodwiseWomen
    Foodwise Woman (@FoodwiseWomen) reported from Kensington, England

    I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

  • JulieAdamFilms
    J Calvert & A Bates (@JulieAdamFilms) reported from Camberwell, England

    @virginmedia what’s going on? Broadband is still down for 2nd day (!!) but you’re website saying fault corrected in our area which is obvs not correct.

  • theotheodorou
    Theo Theodorou 💙 (@theotheodorou) reported from Enfield Lock, England

    @virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.

  • thomas_maurice
    spite driven development (@thomas_maurice) reported from Islington, England

    Hello @virginmedia you appear to have yet again issues around London N7. And yes I have tried to turn it off and on again

  • davymace
    David Mason (@davymace) reported from Enfield Lock, England

    @virginmedia Hub4. It’s bad everywhere but gets worse further away from hub. Avg c.40mbps when promised >100.

  • drewerydyke
    Drewery **** (@drewerydyke) reported from Hackney, England

    @virginmedia On & off service; 151 helpline says ‘intermittent’ issues in London, N16. What can I do?

  • callum1444
    Callum McGuire (@callum1444) reported from Eltham, England

    @virginmedia my internet has been down all day, se18 why do we have none and when will it be back up and running. I work from@home and can’t be with out internet.

  • cornbunting
    Anita McCullough (@cornbunting) reported from Walthamstow, England

    @virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.

  • LonesomeJay
    Looney (@LonesomeJay) reported from Dartford, England

    @virginmedia, when I call to terminate, and I'm informed that I could have been paying 26 quid a month less for the same package, the knowledge that my current rate is a con makes me less likely to stay

  • skatinggirl1
    julie atkinson #ForeverEuropean #Rejoin💙 #FBPA (@skatinggirl1) reported from Bromley, England

    @virginmedia Just wondering why we pay you for a substandard service - signal constantly drops out making anything on Netflix etc unwatchable.A joke in the worst possible taste.

  • PhilLearney
    Phil Learney (@PhilLearney) reported from Bromley, England

    Twice in a week business internet outage for half a day at a time with @virginmedia 🙄 Called them and ‘couldn’t give a s***’, was the general sentiment.

  • Tonyippee
    Ynot? (@Tonyippee) reported from Croydon, England

    Once again @virginmedia has let me down! Sorry the stream ended so suddenly without any goodbyes 😭

  • drewerydyke
    Drewery **** (@drewerydyke) reported from Hackney, England

    @virginmedia No, no further info save for 151’s automated voice saying there are ‘intermittent’ issues. For how long or what or impact - no info.

  • CharrLady_
    Athaina (@CharrLady_) reported from Sutton at Hone, England

    @virginmedia We've been told it's down to a power outage, so area fault.

  • Marshall5Sharon
    shoegal (@Marshall5Sharon) reported from Kensington, England

    No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬

  • timlardner
    Timbo (@timlardner) reported from Camden Town, England

    @virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?

  • iTz_iTzik
    iTzik (@iTz_iTzik) reported from Barnet, England

    Regret the day I left @skytv for @virginmedia my #broadband has been terrible and never had to talk about broadband so much in my life. Day 1 of my social media rants of poor quality and service to get out of my contract early and move on @LutzSchueler more tomorrow

  • Marshall5Sharon
    shoegal (@Marshall5Sharon) reported from Kensington, England

    @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

  • BerrymanHannah
    Hannah Berryman (@BerrymanHannah) reported from Tottenham, England

    @AshAtalla Not on our **** virgin media it isn’t - just 1st 2 seasons (seen and loved)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • blobbybobber
    LondonRando (@blobbybobber) reported

    @catmur34 @virginmedia Similar to James. We called to say the complaint was ignored, they gave us a number C-170222706. Then we get an email to say it’s closed. Ok… we will be going to @ofcom. What a joke.

  • BycroftTom
    Tom Bycroft ❤🥁 (@BycroftTom) reported

    @virginmedia Over the phone agent was so rude and not helpful at all sick of your company i bought new contract and now been told no to get 3 wifi boosters which am entitled to

  • D_Law666
    David (@D_Law666) reported

    @virginmedia @virginmedia My point was really about your call centers causing more problems than solving them. Miscommunication has ended up with a technician coming out to the house when he isn't really needed. I was originally told all I needed to do was swap a new box for an old one.

  • donnaxx_xx
    xxDonnaxx 🌸 (@donnaxx_xx) reported

    @virginmedia 1gb broadband is useless with hub 4. Son has been told he needs to buy a mesh router or put up with no wifi. Having to connect to mobile for teams calls and you won’t let him go back to hub 3. Service is disgusting

  • Ian1603
    Ian1558 (@Ian1603) reported

    @virginmedia Thanks - still issues but I have checked the service status site and that site has confirmed I still have issues. Asked me to check again in four hours. If still not fixed they will book an engineer

  • patfxl
    Patricia F (@patfxl) reported

    @virginmedia I have signed in my account to check many times now and followed all the usual reboot... and done hard reset as discussed with your team. There is obviously an issue at a different level but there is no communication

  • Theoola1
    PEMPEHREMPE (@Theoola1) reported

    Virgin are fools. How can they reduce my unlimited phone data and now my signal coverage is moving mad. Can’t even keep up 4g @virginmedia

  • spacked
    katie hoolahan (@spacked) reported

    @virginmedia To even get the option to talk to someone I have to be willing to have my internet restarted/turned off for a bit, but I can't because it would interrupt my housemates that need it for work. Then phone lines are closed outside the hours that its okay for me to do that.

  • Real_BillDuncan
    Bill Duncan® (@Real_BillDuncan) reported

    @virginmedia Your lieing to a #Loyal customer been on the phone and your telling me £57 a month is the cheapest you do,its all LIES. #TheCustomerIsAlwaysRight

  • phil_miller87
    Phil (@phil_miller87) reported

    @virginmedia The complaint was raised through your WhatsApp. I have spoke to them again today. They said it's not possible to ring me. I showed them the screenshot and then said sorry, we will ring you within 2 hours. 5 hours later still nothing. sthey are as useful as a chocolate teapot