Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Woodford Green, Croydon, Hackney, London, Ilford, Dagenham, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington, Southwark and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Woodford Green |
Internet | |
| Croydon |
Total Blackout | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
-
Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
-
Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
-
Paul Pixton
(@ppixton) reported
from
Tottenham, England
@virginmedia Hey, can anyone help?
-
Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
Was there not some way you could have enabled us to plan ahead with a warning you were going to do whatever it is you’re doing? It took me calling your phone-bot to find out. I trust loss of service and inconvenience will be reflected in this month’s @virginmedia bill? RSVP
-
YUS
(@yusTHFC) reported
from
Walthamstow, England
@virginmedia TV and broadband both down missing the @NFL and gona have to watch the @SpursOfficial game on my phone... what a day for it to happen
-
jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
-
David Farrer
(@DavidR_Esp) reported
from
Barnet, England
@virginmedia Can I exchange my useless Hub3 for a new Hub4 please? So I can have broadband that doesn’t drop out every few minutes. #help #WiFiWilderness
-
James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
-
Bella-Marie
(@BellaMarieUk) reported
from
Walthamstow, England
@virginmedia what is going on with your #broadband service. Every single week for the past month is getting worse and worse. Plus it’s not just me, friends in this region are experiencing the same problem. Very frustrating especially when I’m in the middle of a Zoom meeting.
-
🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
-
Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.
-
Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
-
🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
-
Sarah Byrne 💙
(@sorcha_b) reported
from
Walthamstow, England
@virginmedia not great customer service...surely it can’t be that hard to explain why I’m paying £20 more per month for a basic package...
-
Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
-
Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.
-
Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
-
Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
-
Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
-
carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Larry Cowan
(@larcowan) reported
@virginmedia not one positive comment, on all your social media, that reflects how out of touch and uncaring you are about customer service.
-
Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Day 8 - without broadband. Really it’s horrible to talk to the customer services, no one takes the responsibility, uses customers as ping-pong ***** :( #virginmediadown #worstservice
-
jonny dickens
(@jonnylovin) reported
@mitchec1 @SkyUK @virginmedia They just **** up your block paving and do nothing about it
-
bobbyb
(@shmooza) reported
@virginmedia @MoneySavingExp @UswitchUK I’ve spent 3 days 2hrs 57 mins chasing virgin trying to get some service. Dropped calls from them while I’m waiting. No call backs even tho promised. No service! They are supposed to be in the communications business ha! Hopeless
-
bobbyb
(@shmooza) reported
@virginmedia your customer service is so bad. It’s not enough to blame Covid for this. There is no backup or customer care.
-
Paul Yates
(@PaulYatesShire) reported
@virginmedia It got so bad that I had to go with BT in December because we have had zero internet with Virgin and even less customer service. You're impossible to contact
-
John Pentony
(@PentonyJohn) reported
@virginmedia Thanks I was in a webchat with Lee, they were typing and I never got message or opportunity to complete complaint.
-
renee haines
(@renee12453) reported
@virginmedia I have just had someone call saying they are virgin media. They told me someone is trying to hack my broadband and asking for router details (I am a virgin customer) is this a scam?
-
Sarah Hughes
(@HughesDavis) reported
@virginmedia broadband down twice today in winchester when trying to demo a work thing?!
-
Mark
(@Mark77uk) reported
@virginmedia @virginmedia I would love to believe you, but I have been told by 4 other reps that I would get one, but it never arrives. What do you suggest i do in the meantime? Can you get someone to investigate? Call me? No one is willing to help me! #badcustomerservice