Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of London, Hampstead, City of Westminster, Hammersmith, Waltham Forest, Fulham, Islington, Croydon, Barnet, Ilford, Enfield Town and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| Southwark |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia Sadly the service is rubbish again today after a couple of ok days.
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Apart from saying sorry, can you genuinely do something to help customers ?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia It was about a complaint made formally on Feb 13. Are you asking me to do something like a dog chasing its tail ?
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now
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Alison Price
(@alij_price) reported
from
Bromley, England
Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like
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ian
(@IanBorrett) reported
from
Lambeth, England
Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Who can save the customers to save virginmedia? Do virginMedia have someone as supervisors to look into VM complaint team behaviours ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eagle eye
(@eaglesfansouth) reported
@virginmedia why can’t I get through to you on the phone? I’ve used the text message service and have had one reply in 40 minutes. What is going on with your customer service??? You’re happy to increase my price again but won’t let me contact you.
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Mark Vicary
(@vikkers14) reported
@virginmedia I really don’t care ..it should have been here sat ..was arranged for then cos we actually work ..somehow ended up at wrong depot ..as far as I’m concerned you can shove your service .
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Andrew Clemens
(@andrewclemens78) reported
from
Datchet, England
@SkiProJG Never had anywhere near what we are supposed to get and we are about to get a price hike soon to thank us for being a loyal customer. Can I get hold of anyone to discuss this at @virginmedia’s end? Can I f...!!
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Abdul M. Ismail
(@AbdulMIsmail) reported
@JonScoff @virginmedia I don't have a TV so I don't use VM for that. I only get phone calls from Indian call centres so I never use my phone. So, I'm paying £60 for Broadband alone. Problem is, every single company are just as bad as each other. I've heard horror stories about BT too.
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David Cooper
(@DavidCo47296319) reported
@virginmedia appalling treatment of existing customers. Price increases, poor products, no help and calling customers liars. Would avoid unless you want prices to keep going up and up.
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DecentralisedChain
(@Decentralised_C) reported
@virginmedia What a joke. Received the annual price increase and not a sign of working internet insight. 45min later, cust.serv.rep says exp. fix is 25th Jan. Really? What am I paying for? TW4 area.
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Karen Gannon
(@kazzab1966) reported
@virginmedia Dont you think I've tried that? Everytime you call up it connects, rings and then cuts off, appalling customer service
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Debbie Lawrence
(@lawrencedebbie1) reported
@virginmedia She is 82 years old, has no computer, is extremely vulnerable, hasnt left the house since last Feb, and all she wants is a engineer to sort out the problem! The bill which was wrong, arrived pretty sharply though
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Simon Orme
(@simon1182) reported
@virginmedia why is your customer service so awful phone 150 not working, other number line busy when I do get through the robot says press 1 for tv I press 1, welcome to mobile, just have an option on the app to upgrade and downgrade my package its not hard.
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Michael Hartt
(@Michael_Hartt) reported
@virginmedia Checked connections. Unplugged and rebooted hub. Ran test on your service status website. Ran test that popped up automatically from Virgin Media in browser. Ran test prompted by calling your automated 0345 number. Clearly a network/infrastructure issue that you need to fix.