Virgin Media Outage in Stratford, Greater London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Stratford, Greater London, England problems in the last 24 hours

Virgin Media Outage Chart in Stratford, Greater London, England

April 24: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (58.88%)
  • Wi-fi (15.93%)
  • TV (8.08%)
  • Phone (6.11%)
  • E-mail (5.76%)
  • Total Blackout (5.24%)

Virgin Media Outage Map Near Stratford, Greater London, England

Virgin Media in Stratford, Greater London, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Stratford, Greater London, England

Latest outage, problems and issue reports in Stratford, Greater London, England and nearby locations:
  • davidatdisney David (@davidatdisney) reported from City of London, England

    Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

  • GregLabour Greg Dash (@GregLabour) reported from Walthamstow, England

    @virginmedia And I still am experiencing problems.

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • DaniMaguire94 𝕯𝖆𝖓𝖎 :) (@DaniMaguire94) reported from Merton, England

    @virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.

  • Matt_Michalak Matt Michalak (@Matt_Michalak) reported from Enfield Lock, England

    @virginmedia Thanks for the swift replies guys, I've actually not long got off the phone with another of your customer care team who has informed me of an issue in my area which is being rectified, so should be back to normal soon! Thanks again! 🤘🏻

  • skoo3i Skoobi (@skoo3i) reported from Paddington, England

    NEVER join virgin mobile Uk. @virginmedia y do u associate with that piece of S***

  • NW6Penguin Napoleon (@NW6Penguin) reported from City of London, England

    @Emily_Benn @virginmedia I still get issues with bbc4 pixels ting again. Must be the only person who called about bbc4

  • Matt_Michalak Matt Michalak (@Matt_Michalak) reported from Enfield Lock, England

    @virginmedia Hi yes I've been receiving slow speeds since Friday (less than 5Mbps) on wired and wireless devices- have tried reboot and moving the hub but no luck, also phoned customer care but they hung up on me. Need this sorted asap, please help!

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    @virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.

  • MattJLabban Matt Labban (@MattJLabban) reported from Enfield Lock, England

    @virginmedia your customer service is absolutely abysmal. The operator doesn’t even listen to my questions she is just spouting pre scripted nonsense. Paying £100 a month for this

  • CliveMurray12 Clive Murray (@CliveMurray12) reported from Loughton, England

    Be warned all !!! When dealing with Thames Water or Virgin Media the Customer service from both companies is absolutely appalling 😡😡😡😡😡

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!

  • deanspread Deano (@deanspread) reported from Kensington, England

    @virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia This is the point your system is not showing any issues but several of us in the area are experiencing low speeds. So there is obviously a problem.

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia seems Enfield EN3 customers are being told there isn't an issue with speeds. Funny that so many are complaining.

  • caking_it Sarah Joanne King (@caking_it) reported from Bromley, England

    @virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

  • hhukradio Adam Moore (@hhukradio) reported from Walthamstow, England

    Second week of slow Internet packet loss and a generally intermittent #virginmedia connection. Sort them out @ofcom

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues

  • CaseyMcCabeee Casey McCabe (@CaseyMcCabeee) reported from Sutton at Hone, England

    @virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!

  • mo_lishomwa Mo Lishomwa (@mo_lishomwa) reported from Tottenham, England

    @virginmedia Apparently there’s no problem....there seldom is according to your service checker.

  • hhukradio Adam Moore (@hhukradio) reported from Hackney, England

    Another night of slow broadband and packet loss from #virginmedia nearly a week of this crap and still not fixed @ofcom @uSwitchUK

  • Rich_Firewall Tehbaw (@Rich_Firewall) reported from City of London, England

    @virginmedia I shall do! I'd really recommend not using Yodel, they are the utter drizzling shits and have zero customer service skills

  • cmccrudden Chris McCrudden (@cmccrudden) reported from Hackney, England

    @GuyLodge @virginmedia I have given up complaining to them because the problem is very simple. They over-sell connections in the area and there isn't enough bandwidth to go round

  • moneill moneill (@moneill) reported from Camden Town, England

    @virginmedia there is a huge and growing internet OUTAGE affecting London. Your site lists nothing and your tech support say it will last at least until April 15. This is unacceptable. #virginmedia #london #fail

  • letsbhavinu H-Town (@letsbhavinu) reported from Camden Town, England

    @virginmedia Thanks, I'll call the customer care team on a moment, everything seems fine so I'm going to cancel the engineer

  • PauloDisco Paulo (@PauloDisco) reported from Stratford, England

    @LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia Yes it seems to be back. Still had such a bad experience with your customer relations. My contract is up and I scheduled to leave because of it

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia your customer service team ARE dreadful 😡🤯

  • letsbhavinu H-Town (@letsbhavinu) reported from Hackney, England

    @virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do

  • K9Reggie Reggie The Dachshund (@K9Reggie) reported from Waltham Abbey, England

    The Master has been trying to get @virginmedia since February, but @virginmedia can’t get there act together, never mind all that super bolt stuff. Guess we’ll have to crawl back to @bt_uk

  • Marshall5Sharon baffled bint .. (@Marshall5Sharon) reported from Kensington, England

    Oh great... virgin media is down... again

  • bburey Bill Burey (@bburey) reported from Sutton at Hone, England

    @virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.

  • hhukradio Adam Moore (@hhukradio) reported from Walthamstow, England

    @virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom

  • minfrin Graham Leggett (@minfrin) reported from Poplar, England

    @ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.

  • CiaranMcNulty Ciaran McNulty (@CiaranMcNulty) reported from Wandsworth, England

    The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!

  • arhomberg Andrew Rhomberg (@arhomberg) reported from Lambeth, England

    Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • scarlettgirl Becky Gant (@scarlettgirl) reported

    @virginmedia It's down again sadly, but will try to reset it one more time. TV is working fine thank goodness.

  • ashleighann2107 Ashleigh Hardwick (@ashleighann2107) reported

    @virginmedia Media. Mum rang earlier and had phone put down earlier. It really is shoddy

  • fitterbodies Angela Prince (@fitterbodies) reported

    Recurring problems with @virginmedia and their pathetic TV Go - now being told that they can only allow 1 device to be used to view Sky Sports Channels. Ruined our family viewing important football match. Very quick to take our money however! Not for much longer though!!

  • london_unicorns Fiona (@london_unicorns) reported

    @virginmedia Not only does your WiFi suck, the basic functions of being able to log into your website are designed to epically fail. Oh, and your customer service is horrific, at best.

  • YellyPorsche Sue J (@YellyPorsche) reported

    @virginmedia Reply 3. I emailed the Chief Executive earlier today asking for a senior manager to contact me to resolve my issue and to hear my feedback.

  • Arminio78 Arminio (@Arminio78) reported

    You are the worst ISP and tv provider in the country, no internet for days on end and now Skysports not working @virginmedia

  • mrs_zainab_54 Diane Farrer (@mrs_zainab_54) reported

    @virginmedia disappointed that my bill has increased and I had no letter/email to inform me, when I called customer services I was basically told tough and that if I wanted to leave I should. Not good customer service at all.

  • Duane25978014 Duaney87 (@Duane25978014) reported

    @virginmedia Well I have to reset my modem about 3 times a day I’ve called virgin team today to fix the issues, but most of the time it s reverts back to the same problems. I mean I pay a lot of money for a service that’s not up to par

  • garabaldired Shaun Toole (@garabaldired) reported

    @virginmedia All I got was an email asking me to confirm my email address for my login and another 1 saying that my marketing preferences had been updated. That's it.

  • square271 james maddison (@square271) reported

    @virginmedia 60 DAYS AND NO REFUND. logged complaint no call no response. Wish I’d smashed ur equipment up instead of returning it. 👊