Virgin Media outages and service status in Stratford, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Poplar, Ilford, Newham, City of London, Waltham Forest, Islington, Barking, Tower Hamlets, South Woodford, and Lewisham.

City	Problem Type	Report Time
Hackney	Internet	7 hours ago
Hackney	Wi-fi	12 hours ago
Hackney	Internet	22 hours ago
Hackney	Wi-fi	23 hours ago
Poplar	Internet	2 days ago
Ilford	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  Andrew Colman (@scuttyoftheyard) reported 3 minutes ago from Ilford, England

  @virginmedia Seems like the whole area is down. Normally you warn me if works are planned, but not this time.

• 
  Mariachiara (@mariesnotcool) reported 3 minutes ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  Andee Byford (@BobCratchitt) reported 3 minutes ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

• 
  Helen Reihill (@BBLn15) reported 5 minutes ago from Hackney, England

  @virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service

• 
  Vincenzo Rampulla (@vmrampulla) reported 6 minutes ago from Poplar, England

  @petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 7 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  antoine 🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸100%EU #FBPPR #FBPE (@A_D62) reported 8 minutes ago from Islington, England

  @virginmedia So maybe I have also a problem with my phone line! ******* now

• 
  Drewery **** (@drewerydyke) reported 10 minutes ago from Hackney, England

  @virginmedia On & off service; 151 helpline says ‘intermittent’ issues in London, N16. What can I do?

• 
  AJ (@appariciojunior) reported 10 minutes ago from East Ham, England

  Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

• 
  S Dyett Gicquel (@LGuard123) reported 22 minutes ago from Islington, England

  @virginmedia Brilliant & I appreciate your help

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 37 minutes ago from Blackheath, England

  Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

• 
  Chloe (@chloehester) reported 39 minutes ago from Islington, England

  @virginmedia what is going on with the Internet? Every night at the same time my WiFi goes completely down and the hub resets flashing green lights for about 30minutes... this is a joke.

• 
  Swami (@swami102) reported 42 minutes ago from City of London, England

  @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

• 
  Rebecca Gould (@beccaleigh99) reported 45 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  Dionne (@dionnepat2000) reported 48 minutes ago from Walthamstow, England

  @virginmedia my WiFi is going on and off. Is there a known problem in E4 London

• 
  Paul Lewis (@paulstevenlewis) reported 50 minutes ago from Islington, England

  @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

• 
  A voice only (@Avoiceonly2) reported 53 minutes ago from Blackheath, England

  @virginmedia @Jaym7t5 My system is down since about 4pm

• 
  Helen Pinkers (@Barchetta66) reported 53 minutes ago from Islington, England

  @Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.

• 
  Sam Batty (@sam_batty) reported 55 minutes ago from Islington, England

  @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

• 
  Have you met Harj? (@AussieHarj) reported 56 minutes ago from Walthamstow, England

  Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PlotTwistPandit (@PlottwistPandit) reported 10 minutes ago

  @virginmedia Trying to cancel my contract or explore options but stuck on the Phone to your customer care listening to music for 2 hours!! How is this okay?

• 
  Sam (@sjr23) reported 11 minutes ago

  @virginmedia Useless. Moved house and sent self install kit. No socket. Fine. Help me then. Nope I’ve sat on hold three times for an hour so and then cut off and their chat bots also just keep cutting me off. I’m paying to be ignored for help a service that doesn’t work!

• 
  Simon Gallagher (@SiGallagher) reported 12 minutes ago

  So @virginmedia just ignore attempts to contact them on here, meaning a spam/fraud account replies in the comments to try and catch people out. In the absence of any actual help or comms from the official account, people will be caught out. And the website is broken so there's no other way to contact (phones are jam packed)

• 
  Kathryn Bridgford (@MrsBridgford) reported 12 minutes ago

  @virginmedia what's your average call answering time? Two separate days, had to hang up after an hour. Please help!

• 
  👾 (@Omersaeela) reported 16 minutes ago

  Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎

• 
  0x00000 (@cryptocyphereth) reported 17 minutes ago

  @tvrski @virginmedia Yeah. After disconnecting with their human support, I switched to another browser. This time, their web deal page worked, but the price was 50p higher per month than the one i initially seen. Still, it was significantly better than the offer the human agent gave me, so I just went ahead with the renewal.

• 
  Sarah Baber (@babester15) reported 17 minutes ago

  @virginmedia if you’re going to have a phone number would be nice if answered - just been on hold waiting to get through for 2 hours and then the call inexplicably cut out. All for something that should be easy to do and find on my online account!

• 
  *carly* RN DN (@CarlyBoo78) reported 22 minutes ago

  @virginmedia been trying to get through to your customer service line for over 5 hours in the past 2 days!!! Chatbot useless! Can’t get on the app. You have taken an extra £122.00 on top of our usual bill this month and we can’t speak to anyone about it! Poor, poor service!!

• 
  Eve (@EveFlorence1) reported 23 minutes ago

  @virginmedia how/where do I report damage to the brown box on the wall of my house? The front casing has come off and is lost, I need it fixing.

• 
  Carole Winter (@CaroleWinter) reported 28 minutes ago

  @virginmedia can you answer my call please. Been holding for over an hour. Your website does not resolve my issue of rubbish broadband