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Virgin Media

Virgin Media service status in Stratford, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Camden Town, and Barking.

CityProblem TypeReport Time
Croydon Internet 32 minutes ago
London Total Blackout 5 hours ago
Hammersmith Internet 6 hours ago
London Internet 6 hours ago
Croydon Total Blackout 9 hours ago
London Internet 9 hours ago

Community Discussion

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Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • call_horne
    Chris (@call_horne) reported from Bromley, England

    @virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.

  • HMSbeagle1820
    HMS Beagle (@HMSbeagle1820) reported from Islington, England

    @virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.

  • timmy_uk
    Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.

  • barnettenergy
    Rob Barnett (@barnettenergy) reported from Islington, England

    @virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I just want a service which you promise

  • lifeofvanisha
    Vanisha (@lifeofvanisha) reported from Enfield Lock, England

    I am so done with my @virginmedia being so slow

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days

  • AdrianLiard
    AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia Sorry is just not enough as a big name and charge us a supreme service but not provide us a pathetic service. How much I lost in last 3 months and specially in festival time. Which is higher time of my business.

  • BubyFish
    Ian Fish (@BubyFish) reported from Enfield Lock, England

    @virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..

  • NadirIndar
    Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom

  • AdrianLiard
    AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.

  • kamon80
    Byron Leigh (@kamon80) reported from Walthamstow, England

    @virginmedia My Internet is not working and your service checker isn’t working.

  • CPH83
    Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Paddington, England

    @DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.

  • CounterCultureG
    Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • alinaqi80
    Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kezzere
    Kerry Elsworth (@kezzere) reported

    @virginmedia do you have an ETA on resolving the broadband issues around Narborough as ours has been playing up for a few days and has now completely gone! Postcode is LE19 3FA thanks

  • RedsAdam94
    Adam⚽️ (@RedsAdam94) reported

    **** sake why is @virginmedia not processing the channel I want to buy on the Tv😭😭😭

  • RangerRizzo
    Thomas 🇮🇪 🇩🇪 2022 (@RangerRizzo) reported

    Virgin media is so incredibly ****, wouldn't recommend them too anyone 👎

  • fallingdownbill
    Bill Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@fallingdownbill) reported

    @DefundBBC Can I cancel my license if I have virgin media?

  • Tiffers1973
    Tiffers (@Tiffers1973) reported from Ashton-under-Lyne, England

    Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here

  • MissMarvel2016
    Christine (@MissMarvel2016) reported

    @virginmedia No it's been crap and just dropped there suddenly in the middle of my shift. It's back now but I need to work!!

  • AmandaBabington
    Amanda Babington (@AmandaBabington) reported

    @virginmedia wifi on the blink AGAIN. Totally impossible to load a basic webpage and yet you continue to charge an exorbitant monthly fee for NO service. Trying & now failing to cheer my poorly 4 year old up with some catch-up tv. Explain yourselves?

  • mrdalesteel
    DeFi Dale! (@mrdalesteel) reported

    @virginmedia WOW VIRGIN MEDIA STRIKE AGAIN. STILL PISS POOR. I WAS AMAZED WHEN YOU ANSWERED MY CALL STRAIGHT AWAY - I THOUGHT WOW YOUVE GOT BETTER... THEN ON HOLD FOR 15 MINUTES FOR YOU THEN TO HANG UP. IM NOT CALLING YOU AGAIN. IF MY PHONE ISN'T FIXED THE NEXT BILL WONT BE PAID

  • HarrierGR3
    Gareth W (@HarrierGR3) reported

    @virginmedia Getting really sick of paying loads of money a month for 1gb internet and averaging around 90mbps - today I'm down to 30mbps WTF am I actually paying for!? I get better speeds on my mobile!? Website's a joke and just takes users round in circles

  • Tiffers1973
    Tiffers (@Tiffers1973) reported from Ashton-under-Lyne, England

    @virginmedia I'm trying to cancel but even that seems impossible