Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Woolwich, Eltham, Upminster, Leyton, Hackney, Croydon, Bermondsey, Lewisham, Tower Hamlets, Ilford, Hampstead, Camden Town, Fulham and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Wi-fi | |
| Woolwich |
Internet | |
| Eltham |
Internet | |
| Upminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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ROB FARACE
(@REDROBB1967) reported
from
Barnet, England
@MartinSLewis @LaraLewington @itvMLshow Be great if you could sort out @virginmedia wifi down again for London all day. TV services down too.
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MarcHayo. Former ditherer. Now pro hard-changed EU
(@markhayo) reported
from
Kensington, England
Respect to the engineers @virginmedia Consistently maintaining such a complex network is a tough job, especially at a time of exceptional demand. Whingeing the instant something as advanced as an internet network goes wrong is such a self-regarding 1st World problem. Shame on us
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp @virginmedia #internet #communityfibre I have just spoken to the useless Virgin cust service in Indian (they hung up twice) they refuse to offer some bill credit for loss of service all day yesterday. Disgusting rip off company AVOID!
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Ian Cruise #StayHomeSaveLives
(@iancruise1972) reported
from
Barnet, England
@virginmedia your poor broadband performance is annoying me. Not only did it cut out yesterday when I was in a zoom meeting, now I can’t even get my streaming devices to stream. Just awful
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia You now admit there is a broadband issue in parts of London but it actually seems bigger than that: your service status pages are not working & if I check that page logged into my app, it claims I have no broadband on my a/c, although the a/c page confirms I do!
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Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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himawari
(@Himawarirex) reported
I thought my WiFi was starting to fix up 😭 it was too good to be true @virginmedia #virginmedia
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Sean Davies
(@seanyd3) reported
@MartinSLewis for anyone who's recieved letter advising increase payments from @virginmedia simply call 03454541111 and choose options to cancel and option to automatically recieve discount for same amount. No need to speak to human. Took 2 minutes.
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Donna watson
(@donnawatson76) reported
@virginmedia Omg have u actually read anything i have put its like talking to a wall, my initail problem was getting through and getting cut off constantly
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Nital Shah
(@TheLibraLavie) reported
@virginmedia My mum is a terminally ill vulnerable patient. We have been calling to try and sort some issue out with her and after going through all the hoops go your ridiculous automated system and then waiting we have been out off again!
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Glenn Doyle
(@GlennCDoyle) reported
Ah the usual fuckery from @virginmedia - renewed contract in December, was told it wouldn't go up. Letter today says it's going up by 13% because they're "constantly investing in their network"... that's great & all, but I've been with Virgin for 5 years and it's never improved?
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David Campbell
(@David1872_00) reported
@virginmedia No problems in my area but my connection is still poor
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alison cleland
(@cleland777) reported
@virginmedia Hi @virginmedia i've been trying all day to call support on 150 from my VM phone, phone lines appear closed -call is just cut off immediately... there appears to be no online chat service. How can I speak to someone today - what numbers are being answered? thank you
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Kim Wheeler
(@kpwxx) reported
Hi @virginmedia we've been having problems with our internet for a few months. We're consistently seeing T3, T4 timeouts on our upstream and the internet is regularly cutting out completely. We're also regularly seeing high levels of packet loss on our upstream (25% loss). 1/4
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IMAGINEER 💙
(@GaryTrowsdale) reported
@virginmedia Hi Virgin Media. I’m a broadband and TV media customer. You recently talked me into an upgrade of super fast broadband. Absolute rubbish and internet keeps being lost. Just lost hugely important business call 🤬
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Moinul
(@Moinul123) reported
@virginmedia why is your Internet so ****? And they have the audacity to increase prices as well. Definitely never using this broadband again