Virgin Media Outage Report in Stratford, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Croydon, Hammersmith, Hackney, Harringay, Paddington, Newham, Poplar, Southwark, Ilford, Barnet, Camden Town, City of Westminster and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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Santero, human ambassador to ducks
(@djsantero) reported
from
Camberwell, England
@arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have now answered 101 questions in the Virgin Support Chat. Every ten question or so is along the line of ”pick one option to continue: 1. I really love Virgin Customer Services OR 2. I have a really small ****”. Worst experience for a long time. BOT heavy, no fix.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia No sorry - telematics should help you out
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Kay
(@BeckinChorlton) reported
@virginmedia how do I speak to someone with authorisation to cancel my contract my without early exit penalties bearing in mind the moving install is scheduled 4 months after the move request?
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Jeanette Wild
(@jeanette_wild) reported
@virginmedia This is completely unacceptable : there is nothing in the trouble shoot to deal with the issue I have. I need to speak to a technition.
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Stephen Howse
(@liberalstephen) reported
@virginmedia NE30 3JZ. Like I say, online says no issue and phone says there is an issue in the area, so I'm not sure which it is. I'm guessing the fact the light on the router is yellow means it's not an issue with the old Telewest connection box on the wall?
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Toybox Soapbox 🎄 Great Sage, Equal of Heaven
(@ToyboxSoapbox) reported
@anetball83 @virginmedia Normally they do but this has caught me out too. I’ve double checked & definitely had nothing. Now got to pay to get across the city & into work…not to mention all the work I lost when the network connection went & never came back. 😭
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💯 Iain (Blue Tick)
(@iainco) reported
@virginmedia It was pretty unclear as to whether or not I would receive a further update or not. And then I received the email saying the complaint was closed, but with no resolution nor mention of the refund. So I've no idea what's going on. And frankly it's wasting my time chasing. Thanks.
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Dr Marianne
(@noodlemaz) reported
@virginmedia Yes, the problem is Three - for those of us who are customers, the 'login via Three' on the virgin media page no longer works; it directs us to connect to ThreeWifi instead, which is fine when it's available, but it often isn't. Thanks.
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Mo
(@MoIsm20) reported
@virginmedia No problem, maybe the independent regulators ofcom and FCA will view the issue differently in that case.
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AsherD7
(@Asherhinds) reported
@virginmedia I had already done that to the point I had to explain WHY I had done that to both of the advisors speaking who was repeatedly trying to say you guys don’t have an issue and it was on my end the second the emails was taken over the password was reset on a wiped device, auto…
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Heathwest Systems
(@heathwestsys) reported
@virginmedia Hi, residential but it is working now. It was the Virgin DNS servers. It worked if I changed the DNS server to somethig else (eg. 8.8.8.8). I imagine your servers were slow to update somehow.
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Lizzie K.
(@Liz72591) reported
@virginmedia @JohnLewisRetail No surprise as am working from home today and the router has gone faulty. This is ridiculous. Sitting here trying to fix it, when i should be working