Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

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The latest reports from users having issues in Stratford come from postal codes E15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stratford, Greater London, England 03/12/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stratford, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Merton, Hammersmith, City of London, Ilford, Hackney, London, Dartford, Islington, City of Westminster, Newham, Croydon, Southwark, Paddington, Tower Hamlets and Dagenham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomIlford Internet
United KingdomMerton TV
United KingdomHammersmith Internet
United KingdomCity of London Total Blackout
United KingdomIlford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!

  • DEDNaive Debbs Durston (@DEDNaive) reported from Enfield Lock, England

    @virginmedia Congratulations on improving my service..AND making it worse!! Mind you seeing all the complaining tweets, I should not be surprised. #BetterConnected or not!

  • MattyCPFC Matthew90 (@MattyCPFC) reported from Croydon, England

    @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    @virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?

  • flyinglimmar Marco Limido (@flyinglimmar) reported from Merton, England

    @virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.

  • FrankUgboro Frankie (@FrankUgboro) reported from Tottenham, England

    @virginmedia down in my areas for up to 4 +hours now. At the very least you could send an email to inform your customers of this outage.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.

  • KnowlesyCPFC AK (@KnowlesyCPFC) reported from Croydon, England

    @virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer

  • Fifimc60 Fiona McSorley FCCT (@Fifimc60) reported from Croydon, England

    @virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • MMOORBYx Michael Moorby 👑 (@MMOORBYx) reported from Bromley, England

    @jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • notanna1 DrAnnaNotaro (@notanna1) reported

    @virginmedia Virgin media Internet problems in the postal code DD2 in Dundee this morning, already for 30'

  • POpEyedWazza POpEyedWazza (@POpEyedWazza) reported

    @virginmedia No they wont you are just fobbing me of like @CISASUK knows i contacted them as they already know this after googling my problem and its noticeably very known to them!

  • HeatherMcF16 Heather (@HeatherMcF16) reported

    @virginmedia I ve been waiting since 10.44am for your moving team to reply to my messages on this service a was transferred across.I don't need services transferred to my new home just cancelled.

  • Fuzzy_F Merculargo (@Fuzzy_F) reported

    @virginmedia what is going on with my broadband??? It’s been not working since the early hours of Thursday morning and is still not working! I work from home some of my week and have had to resort to driving to my parents house to work (I live in Wrexham)

  • mikejharper Michael Harper (@mikejharper) reported

    @SiannyWxm87 @wrexham @virginmedia They’ll fix it just before any compensation is triggered

  • CharlotteOs84 Charlotte Osborne (@CharlotteOs84) reported

    @virginmedia I’ve spoke to them and they saying I need to pay £280+ cancellation fee. I’ve tried to cancel before 14 day cooling off period and kept getting promised call backs that didn’t happen

  • damfly27 Damon (@damfly27) reported

    @virginmedia And I guess you can’t answer that. I don’t really get the point of this account DB cos you just tell everyone to ring customer service and they are as useslss as this account. How do you get away with it !?

  • lozkay15 Loz 👻🎃🕸 (@lozkay15) reported

    @virginmedia Lmaooooo I think not! It’s not MY issue that your internet infrastructure is ****. You will be either covering my loss of earnings or you will be cancelling my account with you, I need a RELIABLE provider that admits fault.

  • POpEyedWazza POpEyedWazza (@POpEyedWazza) reported

    @virginmedia No no no no no...do not ring or do anything that isnt written down or recorded. This is definitely unacceptable behavior 😤 complaint page should 100% be working all the time. You have already said you would get back to me regarding my mums issue through community forum but havnt

  • dumplondon Dump London (@dumplondon) reported

    @virginmedia yes please help me resolve this, its been going on forever