Virgin Media Outage Report in Stratford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Islington, Croydon, Hammersmith, City of Westminster, Ilford, Enfield Town, Camden Town, Kensington, Paddington, Dagenham, City of London and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Akshay
(@ACMru_) reported
from
Enfield Lock, England
Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Over a week to fix it seems ridiculous
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martyn Ryder
(@Ryder227) reported
@virginmedia your customer service is a joke! Have spent 5 hours today trying to get my service sorted after a home move. Spent 1hr 10mins on hold spoke to an agent and drop the call whilst transferring
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matt
(@mattyboi1991) reported
@virginmedia Gone more than 2 weeks still no tv box. Time to leave. Not paying for this crap
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schum4nn
(@schum4nn) reported
@virginmedia I think there is a misunderstanding here. The room requires an aerial socket which I don't have but on the phone I was told this was not required which is not true. I was missold and there is no solution to this.
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Colin Kersley
(@Alt_Aesthetics) reported
@virginmedia Is anyone answering phones for customer support at the moment? I’ve tried several times over the last couple of days but get stuck on hold for over 20 minutes.
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Xandru
(@XandruADC) reported
A little bit yikes that my internet is @virginmedia and you never know when you get a random DC(which is pretty often) that will **** up your whole game and stream :)
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Nikki #Chefrecruiter
(@Nikkihayward1) reported
@virginmedia My elderly aunt and uncle can’t get through on phone, are not capable of using online service, and can’t get there issue resolved !
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Ferdi Rezvan
(@ferdi_rezvan) reported
@virginmedia When is the internet issues in SE3 going to be resolved?
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Emily Turnbull
(@emilyt_x) reported
@virginmedia Thank you ! We tried this but the bot said our details didn’t match. Is there a direct phone number for the tech dept please? We keep having problems when we ring. Thank you
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InsaneStreamin - Asylum Community Founder
(@Insanestreamin) reported
@virginmedia can you not leave feedback and review about this joke of a company. If anyone is looking for virgin please don't sign up to them they take your money mess you around and then force you in to a 18 month contract because there service is better than BT or Sky
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RR2105
(@rr2105) reported
@Virgin @VirginMediaCorp @virginmedia how could you keep ppl out of internet in this pandemic. Based on your installation date inhave disconnected my existing broadband service and now you are saying you cannot install, will not get internet from other service provider until 28th