Virgin Media

Virgin Media Outage Report in Stratford, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stratford, Greater London, England 12/31/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stratford, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Ilford, Islington, Croydon, Hackney, Hammersmith, Tower Hamlets, Waltham Forest, City of Westminster, Paddington, Romford, Dagenham, Harringay and Newham.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Camden Town, England

    @virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!

  • potentialprodz potentialproductionzmusic (@potentialprodz) reported from Hackney, England

    7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !

  • sophie_9_ Sophie (@sophie_9_) reported from Crayford, England

    @Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell

  • JanineAdelman Janine (@JanineAdelman) reported from Barnet, England

    @virginmedia I will phone you, but wait a minute, my phone doesn't work!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice

  • onemistert Mr T (@onemistert) reported from Camberwell, England

    @virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • dylzdevani City Girl #140499 (@dylzdevani) reported from Barnet, England

    @virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.

  • dylzdevani City Girl #140499 (@dylzdevani) reported from Barnet, England

    @virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection

  • LSandersonbooks Lesley Sanderson (@LSandersonbooks) reported from Islington, England

    @leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

  • georgiamumbles Georgia Mumby (@georgiamumbles) reported from Camden Town, England

    @virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StoneGringo ****** Rolling Stone (@StoneGringo) reported

    @virginmedia Pretty much as detailed here. The problem is the speed issue is random. If it's not prevalent at the moment I actually get to speak to a person they don't want to know. If can happen any time of the day or night. That's why I'm now starting to record hourly performance data.

  • tinyhaz Gary Harrison (@tinyhaz) reported

    @virginmedia Still waiting for promised updates from your networks team on the issues we have after 8pm at night. Hundreds of customers impacted and you don’t care.

  • richie1985 Rich (Version 35) (@richie1985) reported

    @virginmedia hi. I'm in my 14 day cooling off period. My house move has stalled so I need to cancel until a move happens. I cannot find any help relating to this. The chat bot keeps going round in an endless loop. What do I do? Thanks.

  • LegalRoundUp Legal Round-Up ⚖️ (@LegalRoundUp) reported

    The CMA has approved the O2 and Virgin Media merger worth £31bn. In approving the merger, the CMA determined that it would not lead to higher prices or the reduction of service quality.

  • SaltyX11 SaltyX | GFX 🎨 (@SaltyX11) reported

    @NehanFn @virginmedia Virgin service

  • dayinthephoneof Adayinthephoneof (@dayinthephoneof) reported

    @virginmedia To clarify the fact that it’s buried in the small print doesn’t make it right if it was made clear in LARGE print I never would have signed up for it and no I don’t have the packaging it wasn’t sent when requested a month ago so now it will be late no fault of mine

  • HelixRob Rob Smith (@HelixRob) reported

    @virginmedia Sadly no, my booking for a new cable to be run is the 28th of April, my partner is finding it hard to manage staff with no communications. We went with VM due to its free repair agreement and value, I wasn't aware we it takes weeks to fix issues.

  • dayinthephoneof Adayinthephoneof (@dayinthephoneof) reported

    @virginmedia To clarify these replies are just broadcasting your bad customer service at least you are consistent

  • tinyhaz Gary Harrison (@tinyhaz) reported

    @virginmedia Why did you say you couldn’t then? I’ve been waiting for days and I want an answer today. If my service is going to be off for 6 hours on Thursday I need to know.

  • Deniauson Olivier Deniau (@Deniauson) reported

    @virginmedia You’re maintenance team caused this. You’re own team disconnected your service. You -the general you as in @virginmedia you- fix this. You sort the communication out.