Virgin Media outages and service status in Stratford, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stratford, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Barnet, Hammersmith, Croydon, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, Hackney, and Camden Town.

City	Problem Type	Report Time
Croydon	TV	8 minutes ago
London	Total Blackout	11 minutes ago
City of London	Internet	38 minutes ago
London	Wi-fi	1 hour ago
Barnet	Total Blackout	2 hours ago
London	Internet	2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  adrian skelton (@hexham1971) reported 18 seconds ago from Barnet, England

  @virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks

• 
  Philip Morais (@MoraisPhilip) reported 4 minutes ago from Tottenham, England

  @virginmedia 45 mins on hold and then cut off. Service is appalling.

• 
  Ola Agbaimoni (@OlaAgbaimoni) reported 5 minutes ago from London, England

  @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

• 
  helena (@hdl_dl) reported 5 minutes ago from Kensington, England

  @virginmedia Still with the problem, no answer

• 
  Nwa Biafra🌅 (@TochiLeona_) reported 6 minutes ago from Enfield Lock, England

  @virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.

• 
  James Aubrey (@JimboUK71) reported 6 minutes ago from Sutton at Hone, England

  @virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎

• 
  Wozza (@DWozza) reported 11 minutes ago from Merton, England

  @virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?

• 
  Peter Holbrook (@peteholbrook) reported 16 minutes ago from London, England

  @virginmedia is their an outage in SE London ? I’ve lost everything.

• 
  Ryan (@Ryan_JL) reported 19 minutes ago from Islington, England

  @virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?

• 
  Jit (@jit_singh99) reported 20 minutes ago from Romford, England

  I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.

• 
  Tracey Elliott (@TraceyElliott17) reported 21 minutes ago from Wandsworth, England

  @virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!

• 
  Anuradha (@fatsherkey) reported 23 minutes ago from Bromley, England

  @virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?

• 
  Mo-Mo (@ImaginaryCard) reported 27 minutes ago from Hammersmith, England

  @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

• 
  Rana Brightman (@rana_banana) reported 30 minutes ago from London, England

  @k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!

• 
  Andy 🏊🚴🏻🏃 (@andylockran) reported 30 minutes ago from Walthamstow, England

  @nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.

• 
  Rana Brightman (@rana_banana) reported 35 minutes ago from London, England

  As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬

• 
  p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported 41 minutes ago from London, England

  @OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)

• 
  Susan Elizabeth (@JetsetSusan) reported 43 minutes ago from Hackney, England

  @mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.

• 
  Yoel Brightman (@yoelbrightman) reported 51 minutes ago from London, England

  @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

• 
  Nicky Beale (@NickyJBeale) reported 56 minutes ago from Kensington, England

  @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Walton (@JohnWalton86) reported 4 minutes ago

  @virginmedia Obviously your broadband speed isn't the only slow thing you do

• 
  Tottenham kelpie (@Tottenhamkelpie) reported 7 minutes ago

  @virginmedia ongoing issues with picture quality and have been trying to fix for over a month. Nobody replies on chat and you also stopped replying via Twitter. I have tried all troubleshooting/new cables/resetting etc and no change. I need this resolving ASAP please

• 
  ochaye😜 (@badassscotsman) reported 12 minutes ago

  @UrServiceBlows 110% @virginmedia has to be the worst.

• 
  Sally Ann Hart (@SallyAnnHart) reported 12 minutes ago

  Hi @virginmedia, spent over an hour today tryng to confirm new contract & report a fault - just reviewed new contract & it's £10 more a month than agreed over 'phone & never got to speak to someone about the fault. Would make big difference to my day tomorrow if could sort both!

• 
  Susan Ashman (@suseman) reported 12 minutes ago

  Any suggestions on logging a complaint with virgin media without being told it’s the wrong department?

• 
  Lara (@laravsimpson) reported 15 minutes ago

  @virginmedia please help - have been inundated with 11 scam calls today purporting to be your technical department. I am a customer of yours. #virginmedia #scammers

• 
  Hilmi (@hilzzze) reported 17 minutes ago

  @virginmedia how can your TV go app on laptop be so poor! Keeps asking for device to be registered which I've done and registered the same device 4 times still won't work! How can a company charge so much yet have such poor software no wonder so many people pirate the football!

• 
  Dan (@WSussexDan) reported 23 minutes ago

  @virginmedia Hi. Can you please contact me about my broadband as it is giving out a very weak signal at the moment. Thanks

• 
  Amanda Bullock (@ourmand1712) reported 25 minutes ago

  @virginmedia We are also paying for 350mbps and have the top package and 4 TiVo boxes amongst telephone and mobile packages. You get a lot of money out of us and we are not getting the full service we have been contracted.

• 
  simon lyall (@simonlyall_p) reported 28 minutes ago

  And again @virginmedia this has been going intermittent for weeks now. Multiple speed tests show packet loss and poor speed. Hour+ waits on hold on phone to get hung up on. What's being done?