Is Virgin Media having an outage in Stratford, Greater London, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Virgin Media in Stratford, Greater London, England problems in the last 24 hours

Virgin Media Outage Chart in Stratford, Greater London, England

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Most Reported Problems:

  • Internet (58.65%)
  • Wi-fi (16.20%)
  • TV (7.71%)
  • E-mail (6.58%)
  • Phone (6.54%)
  • Total Blackout (4.32%)

Virgin Media Outage Map Near Stratford, Greater London, England

Virgin Media in Stratford, Greater London, England Comments

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Virgin Media Issues Reports Near Stratford, Greater London, England

Latest outage, problems and issue reports in Stratford, Greater London, England and nearby locations:
  • Catherine1090 Catherine Cooke (@Catherine1090) reported from Walthamstow, England

    @virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.

  • _aliyahfaith aliyah (@_aliyahfaith) reported from Lambeth, England

    Virgin media is the worst broadband ever!

  • Shiiirl_xx1 Natalie Warby (@Shiiirl_xx1) reported from Romford, England

    @virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!

  • mackenziedarcy Michael harrison (@mackenziedarcy) reported from Stratford, England

    @virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help

  • ElGuiri13 Michael McDermott (@ElGuiri13) reported from Barnet, England

    Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia

  • Sergios_13 Sergio (@Sergios_13) reported from Paddington, England

    @virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you

  • caillea marty bogert (@caillea) reported from Hackney, England

    @virginmedia router says access denied for internet connection and I’m without broadband service.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia another problem with internet again, can’t watch Netflix on a Saturday night, this is not good, never get virgin media, absolute rubbish

  • jonnytbonewils Jonny (@jonnytbonewils) reported from Camberwell, England

    @virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP

  • istvanski istvanski (@istvanski) reported from Sutton at Hone, England

    .@virginmedia So the day after giving feedback regarding a technical visit I find that the password given to me for the replaced router is suddenly no longer valid. Left without expensive WiFi & still paying for it. Your ‘service’ is a total joke.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    @virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    Truly @virginmedia must have the worst customer service. Still hassling me for something they came in person to collect yesterday! #seriouslyhopeless #canttrustaword

  • Mandyped1007 Mandy (@Mandyped1007) reported from Bromley, England

    @virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!

  • peter_boxer Peter Boxer (@peter_boxer) reported from Bromley, England

    @virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail

  • AshellaRoshania Ashella (@AshellaRoshania) reported from Loughton, England

    So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -

  • AshellaRoshania Ashella (@AshellaRoshania) reported from Loughton, England

    So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -

  • sheena_woodward Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England

    @virginmedia No can't get through I owe you money I have wrong contract. You have broken data protection rules and my credit score could be affected.

  • sheena_woodward Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England

    @virginmedia Please call me you have broken data protection rules and I still can't get through

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.

  • sarahleveridge Sarah Leveridge (@sarahleveridge) reported from Paddington, England

    @virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted

  • Lauren_Sberry Lauren Scott-Berry (@Lauren_Sberry) reported from London, England

    @virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help

  • KyleFair1985 Kyle Simon Fair (@KyleFair1985) reported from Romford, England

    @SkyUK sort your help line out! ‘Calls are taking longer to answer, you may be waiting up to 10 minutes. Currently it’s 18 minutes 7 seconds on hold. Pay over £119 a month for a service I ain’t getting. @BT @virginmedia might be getting a new customer soon!

  • garythunt Gary 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧Here for the cricket. (@garythunt) reported from Islington, England

    Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout

  • Malcy7 Malcolm Saunders (@Malcy7) reported from Crayford, England

    @virginmedia never use #virginmedia constantly shafting us for money for things we haven’t agreed to. 4 months in a row, 4 different things. Now denying conversations happened and won’t recall recorded calls. Disgusting for a 15yr customer.

  • mrharrynorton Harry Norton (@mrharrynorton) reported from Tottenham, England

    Back in London and my 4G is shit again. @virginmedia

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care

  • GillDale3 Gill Dale (@GillDale3) reported from Sutton at Hone, England

    Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    I have never had any problems with you @virginmedia before and not happy

  • CaptainZongo Captain Zongo (@CaptainZongo) reported from Croydon, England

    @virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @MickHarkin8 @virginmedia Not talking about a new customer.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia 2/2 you be able to supply a service at a later date.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia This isn't currently affecting me, although I am a customer. I saw a friend caught by your clause. I think if you cannot supply a service when a customer moves home, you should not be charging the customer. By so doing it's highly unlikely the customer will return should 1/2

  • peter_boxer Peter Boxer (@peter_boxer) reported from Croydon, England

    @virginmedia @Ofcom A shame indeed. This has been pretty appalling. Starting with a glitch over (IMHO) unfair charges, poor CS has led to me ending my time with you.

  • PaulG_Lon Paul (@PaulG_Lon) reported from Wandsworth, England

    @TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks

  • LorisZubanovic Loris Zubanović (@LorisZubanovic) reported from Ilford, England

    @virginmedia No, still no service. I called and they told me it would be back at around 12h, but then got an SMS telling that it would be around 14h. They move that target every few hours.

  • damawa42 Daniel W (@damawa42) reported from Kensington, England

    @virginmedia Occupant. Yet you know full well the occupant is already a customer. I know, I know, you're going to tell me it's a different department or a third party, but that's pathetic. Please inform them of current customers so they don't get spammed. Morons.

  • ogerreyn owain gerreyn (@ogerreyn) reported from London, England

    @virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!

  • carmurp Caroline Murphy (@carmurp) reported from Walthamstow, England

    @virginmedia No it has not been fixed. The WiFi returned temporarily and it has gone again....leaving my children with no access to essential online learning resources. They have not been able to do their homework all weekend. This is extremely poor service. You need to fix ASAP.

  • yomzworld Rich Homie Yom (@yomzworld) reported from East Ham, England

    @virginmedia known outage issue was meant to be resolved by 9:15 am, is still not rectified. Now pushed to 2:15pm. Not acceptable at all

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • AleisterSkinner Aleister Skinner (@AleisterSkinner) reported

    @Tyler_Polius @GeorgeCrellin @GeorgeCrellin call this number: 0345 454 1111. This is the Virgin media customer service number. I would suggest telling them about your unreliable service. If they cannot find a solution to your problem I'd suggest swapping to BT, I have found their service satisfactory.

  • tonylyles73 tony lyles (@tonylyles73) reported

    @virginmedia @AFC_Islington74 See they give the standard response , but it’s awful. It just does not work (in Thatcham). Not a speed issue, a working issue!

  • Porcelainmonkey John Wilson (@Porcelainmonkey) reported

    @virginmedia No and apparently no one there knows it was a problem!

  • JessOwen_TT Jess🌸 (@JessOwen_TT) reported

    I tell you if it wasn’t for having set bills in this student house I’d change WIFI providers cause Virgin Media is shit. Fact. 🙃🙃🙃🙃

  • indelacio_co_uk jason beckley (@indelacio_co_uk) reported

    Don't hire someone who doesn't know anything about computers to be your technical help, accept the answers given and write them down or move on, don't keep asking the same trash over and over again it's really irritating don't you know... #virginMedia your guy admitted it... jeez

  • indelacio_co_uk jason beckley (@indelacio_co_uk) reported

    Internet goes down, guy on the #VirginMedia phoneline doesn't know wht he's doing, automated system states I must have a loose wire as it can't detect my modem, my computer says connection refused by host, guy asks same questions 4-5 times, admits he knows nothing about computers

  • PrimacySZN 𝒫𝓇𝒾𝓂𝒶𝒸𝓎 (@PrimacySZN) reported

    If they wanna play the IP and booting game then fine by me. They are both virgin media and static. Jxmwild: 82.20.101.144 Wavez: 82.10.25.9 Anyone who boots them are legends and I’ll drop a follow, maybe even spam like or some shit as my PayPal is broken🤣

  • jol_rew And Rew (@jol_rew) reported

    @SkyUK @AaronPassfield2 I wish Sky fibre was available at me new home, had virgin media a month and its 100% the worst connection ive had. Constantly dropping when it actually works. I pay 120mbps 😂😂 doesnt connect to allow me to download

  • darren_kazzy_28 Darren&KazzyH (@darren_kazzy_28) reported

    @virginmedia shocking internet is down!

  • chrishampson Chris Hampson (@chrishampson) reported from Richmond, England

    @virginmedia is down. Area 3. Please fix ASAP.