Virgin Media Outage Report in Stratford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of London, Enfield Town, Harringay, Greater London, Camden Town, Croydon, City of Westminster, Barnet, Islington, Southwark, Paddington, Tower Hamlets and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
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Andrew Brooks
(@Real_Blue_Meani) reported
from
Epping, England
@virginmedia our virgin phone line went down last night. I reported it but have had no acknowledgement of the fault, guess what no surprise it's still not working. #disappointed #nocontact
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting
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Frances Reilly
(@FrancesOfficial) reported
from
Ilford, England
3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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HoodyStealer
(@CrisSarfLDN) reported
from
Lambeth, England
@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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Christopher Golds
(@chrisgolds) reported
from
Wandsworth, England
@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
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Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off
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Mary Greenland
(@MerveYesilyurt) reported
from
Hackney, England
@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that
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James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
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Ian Gambier
(@iangambier) reported
from
Hackney, England
@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EntPaparazzi
(@ent_paparazzi) reported
@virginmedia after agreeing a refund due to a complaint (I have the amount and complaint reference in email). Your 'resolutions team' now say they cannot see that agreement. So I won't get the refund..I can complain if I'm not happy this resolution. What's going on?
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David S
(@therealjimr0yle) reported
@virginmedia I last called today. I called 2 weeks ago. I called before that and got hung up on. I raised a complaint last year. I challenged it not long after the account was active and was told 60 days. I was then told when it was applied I couldn’t cancel as my cooling off period elapsed.
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Ian Poppleton
(@ian_poppleton) reported
@virginmedia This was not our fault and we have wasted many hours on this. Customer loyalty means nothing 1997 to 2022.
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samantha
(@samyidcharteris) reported
@virginmedia pissing me off no end today… crap service… txt message saying we have just left you a voicemail message… bloody phone hasn’t even rung!!!! I’m holding my bloody phone!!!!!!! NO EFIN MESSAGE 🤬
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Stephena328@gmail.co
(@stephena328) reported
@thedogman_918 @virginmedia I don't know if Virgin do it, but my brother had similar problems with Sky and he threatened to cancel his subscription. They then bent over backwards to help and gave him free ad ons
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PsO kt
(@pso_kt) reported
@virginmedia No they said it was out of stock, phoned back multiple times and said still out of stock nationwide. I specifically asked for the maxit bundle with 1gb Internet as our router is awful. I've looked on my account and it says m600 Internet, if this is the case then I will be leaving
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Martin Hughes
(@MartinH01846340) reported
@virginmedia How do u upgrade to the TV360 which seems to be better than Tivo Box? No option to do this on your website and nothing in this community help area either. Why as a customer from NTL days would I not be advised of this? Disappointing
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Morag🇬🇧🇺🇦🇬🇧
(@moggie611) reported
@thedogman_918 @virginmedia Unfortunately this seems to be common with several companies, poor service and kept hanging on working your way through a menu choice. 🤬
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Stephen Neal
(@Stephen_Neal) reported
@virginmedia Right - so 17 days from first reporting the fault I'm still to expect 5% of the connection speed I'm paying for? What's the VM policy on refunds, as I'm clearly paying for a service I'm not currently receiving?
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louise 🍃
(@louise_crossing) reported
@virginmedia is it possible to speak to someone and an actual person rather than a bot? Have an issue that needs sorting and it's seeming impossible.