Virgin Media Outage Report in Stratford, Greater London, England
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The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Hackney, City of Westminster, London, City of London, Southwark, Hammersmith, Newham, Croydon, Hampstead, Mitcham, Welling, Barnet, Islington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Hackney |
Internet | |
| City of Westminster |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱
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John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
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Luiz Otavio
(@llima3000) reported
from
Merton, England
@dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia Service just resumed 😓
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Ned Kelly
(@NedKell99403028) reported
from
Lambeth, England
@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Thomas
(@dtonlinux) reported
@daveespley @virginmedia Just had the same thing. I am livid given I don’t get emailed and apologies about their service issues!!
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Mike
(@thechilledpanda) reported
@virginmedia Do you have an issue with your billing & account system? Just got a email that my bill is unpaid, seems my account states the same, yet my bank says VM was paid as usual. I'm assuming this is also causing the extremely busy long phone wait time I am having?
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Jeff Morgan
(@JeffM2018) reported
@virginmedia getting a direct debit taken very soon. My service has stopped weeks ago and awaiting a refund hence DD still open. Any help here? I will stop the bank doing this today.
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Neil Crawford
(@NCWellFit) reported
@virginmedia Damage done in June? Nothing happens. The repairs have be paid for by me as I couldn’t leave a hole in the wall. You do nothing in way of apology still. This was last June!
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Crafty
(@ACraftyOne) reported
@virginmedia You really don’t get it. You had the contract with Yodel not me. Can you dm me @LutzSchueler email please. Your customer service is a disgrace. Take pride in your work and take ownership. This is appalling.
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Russ Sharpe
(@RussellSharpe) reported
@virginmedia Hi, this is where the issue lies. It's been 11 days & I've had zero communication from yourselves that I haven't instigated. No updates unless I ask. It's been 9 days since I was promised a call back & told they were trying to send an engineer round THAT day but nothing happened
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Jean M🇮🇪
(@JeanM963) reported
@virginmedia waiting 30 minutes to speak to a human being about Internet and TV problems. Don't know what the point of a helpline is that doesn't have the capacity to actually answer calls. 32 minutes now and counting. Still waiting. Disgraceful service.
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Dean Button
(@cyclebutton) reported
@virginmedia Hi, it was about requesting a fibre installation and not a line quality iof service issue.
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Benjamin Higgins
(@beanh84) reported
@virginmedia 1. Two separate calls since the bill generated and both times advised it wouldn’t be taken. 2. Why was the bill not adjusted knowing the service would finish on the 11th Feb? So I’m now owed around £60 by VM…
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Football Memorabilia
(@ASAMEMORABILIA) reported
@virginmedia another day with no services suprise suprise but your still chasing me to pay a bill when the TV doesn't work!