Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Newham, London, Hammersmith, Enfield Town, Tower Hamlets, Croydon, City of Westminster, Islington, City of London, Poplar, Southwark, Orpington, Ilford, Bromley and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Newham |
Total Blackout | |
| London |
Internet | |
| Newham |
Total Blackout | |
| Hammersmith |
Internet | |
| Enfield Town |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Charlotte Hall
(@Lotster911) reported
from
Tottenham, England
Just found out @virginmedia has been charging extortionate evening call rates on home phone but allegedly only have weekend call free ! Literally ripping people off ! Could have another mobile contract with what they charged for handful of calls to my blind elderly Dad- #bad
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grumpy ***
(@grumpygit80) reported
@virginmedia Poor customer service! And misleading when trying to upgrade.
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The Obtuse Muse
(@rudyobrien21) reported
@virginmedia I've just sent you all the communication since Jan19th if you're too lazy to read it then my assessment of Virgin is correct - You are incapable of resolving your own problem.
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Ian MacLean
(@ianmaclean88) reported
@virginmedia Link to post already on this thread, you can check the required details there. Again, not acceptable to say you cannot help because something is still partially working. You surely have a responsibility to make sure customers get the service they pay for
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Mrs_Really_Tired
(@vintage_Mommaa) reported
@virginmedia The whole point of me tweeting is to avoid the horrible call centre and been on hold for over a hour . This isnt accepting to then been told to go call. !!!
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Elaine MacDonald
(@laineymacd) reported
@virginmedia The catalogue of errors in my signup. Repeated lies relating to my service, being left in a position where I was within 1 day of disconnection which I need due to working from home during a pandemic. Spending 5 hours over the course of a weekend on the phone to virgin.
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🇧🇧 Aswad Suzanne
(@suzanne_delarue) reported
@virginmedia since when's it been ok for your call centre help line staff to shout at you and hang up! Seriously regretting my choice to sign up with you!
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Bobby‼️
(@Bobbyyxx_) reported
@the_pieface @virginmedia Been with virgin for years. Never ever had a problem unless it’s down for maintenance
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Proud_Soul
(@TTV_Proud_Soul) reported
Aaaannnnddddd just like that, it’s all over! Due to intermittent issues with @virginmedia the stream is cancelled for today
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Grumpy ***
(@grumpygit80) reported
@virginmedia C-2201212976 - you have made NO attempts to contact me. That is why it's so stupid how poor your service is. No attempts to call my mobile.
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Charlotte Rowley
(@C_JRowley) reported
@virginmedia @virginmedia It is frustrating no-one is able or willing to help, my parents are 60+ & feeling very isolated. I appreciate you can’t do everything but all I need is a direct line to a manager. As calling the number or webhelp gets us nowhere. I’m done I give up.