Virgin Media Outage in Stratford, Greater London, England

Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary

@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.

@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2

@virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine

@virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

@virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

@virginmedia And I still am experiencing problems.

@virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

@virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

@virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia

@virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.

@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.

@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.

@virginmedia Thanks for the swift replies guys, I've actually not long got off the phone with another of your customer care team who has informed me of an issue in my area which is being rectified, so should be back to normal soon! Thanks again! 🤘🏻

NEVER join virgin mobile Uk. @virginmedia y do u associate with that piece of S***

@Emily_Benn @virginmedia I still get issues with bbc4 pixels ting again. Must be the only person who called about bbc4

@virginmedia Hi yes I've been receiving slow speeds since Friday (less than 5Mbps) on wired and wireless devices- have tried reboot and moving the hub but no luck, also phoned customer care but they hung up on me. Need this sorted asap, please help!

@virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.

@virginmedia your customer service is absolutely abysmal. The operator doesn’t even listen to my questions she is just spouting pre scripted nonsense. Paying £100 a month for this

Be warned all !!! When dealing with Thames Water or Virgin Media the Customer service from both companies is absolutely appalling 😡😡😡😡😡

Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!

@virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

@virginmedia This is the point your system is not showing any issues but several of us in the area are experiencing low speeds. So there is obviously a problem.

@virginmedia seems Enfield EN3 customers are being told there isn't an issue with speeds. Funny that so many are complaining.

@virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...

@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

Second week of slow Internet packet loss and a generally intermittent #virginmedia connection. Sort them out @ofcom

@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

@virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...

@virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues

@virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!

@virginmedia Apparently there’s no problem....there seldom is according to your service checker.

Another night of slow broadband and packet loss from #virginmedia nearly a week of this crap and still not fixed @ofcom @uSwitchUK

@virginmedia I shall do! I'd really recommend not using Yodel, they are the utter drizzling shits and have zero customer service skills

@GuyLodge @virginmedia I have given up complaining to them because the problem is very simple. They over-sell connections in the area and there isn't enough bandwidth to go round

@virginmedia there is a huge and growing internet OUTAGE affecting London. Your site lists nothing and your tech support say it will last at least until April 15. This is unacceptable. #virginmedia #london #fail

@virginmedia Thanks, I'll call the customer care team on a moment, everything seems fine so I'm going to cancel the engineer

@LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌

@virginmedia Yes it seems to be back. Still had such a bad experience with your customer relations. My contract is up and I scheduled to leave because of it

@virginmedia your customer service team ARE dreadful 😡🤯

@virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now

@virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do

The Master has been trying to get @virginmedia since February, but @virginmedia can’t get there act together, never mind all that super bolt stuff. Guess we’ll have to crawl back to @bt_uk

Oh great... virgin media is down... again

@virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.

@virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom

@ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.

The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!

Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys

@virginmedia It's down again sadly, but will try to reset it one more time. TV is working fine thank goodness.

@virginmedia Media. Mum rang earlier and had phone put down earlier. It really is shoddy

Recurring problems with @virginmedia and their pathetic TV Go - now being told that they can only allow 1 device to be used to view Sky Sports Channels. Ruined our family viewing important football match. Very quick to take our money however! Not for much longer though!!

@virginmedia Not only does your WiFi suck, the basic functions of being able to log into your website are designed to epically fail. Oh, and your customer service is horrific, at best.

@virginmedia Reply 3. I emailed the Chief Executive earlier today asking for a senior manager to contact me to resolve my issue and to hear my feedback.

You are the worst ISP and tv provider in the country, no internet for days on end and now Skysports not working @virginmedia

@virginmedia disappointed that my bill has increased and I had no letter/email to inform me, when I called customer services I was basically told tough and that if I wanted to leave I should. Not good customer service at all.

@virginmedia Well I have to reset my modem about 3 times a day I’ve called virgin team today to fix the issues, but most of the time it s reverts back to the same problems. I mean I pay a lot of money for a service that’s not up to par

@virginmedia All I got was an email asking me to confirm my email address for my login and another 1 saying that my marketing preferences had been updated. That's it.

@virginmedia 60 DAYS AND NO REFUND. logged complaint no call no response. Wish I’d smashed ur equipment up instead of returning it. 👊