Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 02: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, City of Westminster, Croydon, Hackney, Hampstead, Paddington, Carshalton, Southwark, Mitcham, Newham, Enfield Town, Romford, Islington and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@virginmedia This is unacceptable. I’ve been told by @virginmedia that the internet will be down in my area until 4 pm! How are people meant to work? #CustomerService #CustomerExperience
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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Vivek Srivastava
(@Vveksrivastava) reported
from
Barnet, England
@virginmedia I was promised a call today from the case manager after she would have discussed the issue with the area manager, sadly no update! Disappointed again!!!
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
@virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.
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Scott Cavanagh
(@scottycav13) reported
from
Sutton at Hone, England
@virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.
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natasha cowan
(@natasha_fashion) reported
from
Hackney, England
@virginmedia please may you contact me ASAP. Am having a massive problem with #virginmobile and am not getting anywhere with any of your numbers. 🤯
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Rebecca Stewart
(@rebeccastewartx) reported
from
Camden Town, England
@virginmedia broadband, phone and TV all down in N7 area. Any updates?
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Ryan Tring
(@RyanTring) reported
from
Walthamstow, England
@virginmedia I’m not interested. I am interested in having Virgin Broadband that doesn’t fail every day. You’ve designed your website so that it’s impossible to report a fault and there’s no-one answering the ‘phone. Pathetic. Is there a fault in E17?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Grace Kemp
(@GraceKemp90) reported
from
Lambeth, England
@virginmedia So annoying especially with all the working from home that’s having to happen at the moment! Says there are two issues in my area and not fixed till 9:45pm tonight! X
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Everything seems to be back but this is a reoccurring issue. Three separate times it's dropped out for over 8 hours at a time.
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. So far, nothing.
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Harry Bilbao
(@harrybilbao) reported
from
Poplar, England
@virginmedia Wayyyyy over 24 hours. No reply. A router and power supply that’s overheating and customer service don’t care. This is how fires are caused #Grenfell
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia And again this morning. Honestly worst internet provider. Nothing ever works, this is awful.
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Seetal Rihal
(@SeetalRihal) reported
from
Ilford, England
75% of my working from home stress is due to @virginmedia offering the shittest Internet service on the planet
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. Do far, nothing.
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clarence
(@ClareeyShearer) reported
@virginmedia is it normal for your customer service advisor just to hang up on people? Asking for a friend of course 👀👀
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⚪ DonnyDarko00
(@DonnyDarko00) reported
@virginmedia @RichVerran But... so could you... the people providing the estimate of the outage in the first place
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Stephen Curtis
(@Stephen37663218) reported
@virginmedia Convenient that as soon as the chat works you disappear and it’s another 24 hours before I’m contacted. I’m afraid my horrible experience with you leaves me not believing a word you say. All you’ve done is wind me up and exasperate the situation. I’d be ashamed
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Dr Insanity
(@dr_insanity) reported
@virginmedia Have spoken to tech support (took a while to find their phone number) and they insist that because the internet is working it's not their fault, so I should pay for "gadget rescue". The setting existed before the auto-update so I fail to see why I should be culpable for the costs
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Nicole Fleming
(@NicoleFleming24) reported
@virginmedia I hope you’re able to do something about mine and my fiancé’s loss of earnings today due to your services being down, AGAIN, preventing us from doing our jobs? @JamesDarlo
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ً
(@PURGETHEPRISM) reported
@virginmedia I am writing to complain about Virgin Media. My dad is moving house and because you cannot service his new address, you are charging him £244.58 which is an early disconnection fee. My mum died of Covid and he could not afford it by himself. Shocked and upset
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Adam Jimenez
(@AdamJimenezUK) reported
.@virginmedia my internet is down, I called up and received an automated message saying that services are being upgraded in my area and that it will be back at 4pm. No prior warning whatsoever, how am I supposed to work with this?
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Amy 💙
(@Amy_1989) reported
@virginmedia is your mobile network working ad my mums phone currently isn't working wont turn on nothing but letting letting ring a phone that isn't on
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Terry Cahill
(@terryofcrete) reported
For as many years as I have VirginMedia broadband I have always had a signal in my garden. None now, so I complained . They told me 25/30 ft. is the range … a guy explained all the tech stuff .. wow ! I asked the simply question .. why did it work before but not now .Hard one
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Dr Insanity
(@dr_insanity) reported
@virginmedia Yeah, tried that too. Most posts are pre-firmware update and refer to the "allow VPN passthrough" checkbox. If that was still there I wouldn't be having this issue!