Virgin Media Outage Report in Stratford, Greater London, England
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The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Merton, Ilford, Waltham Forest, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, London, Stratford, Romford, City of London and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Total Blackout | |
| Merton |
Internet | |
| Ilford |
Internet | |
| Waltham Forest |
TV | |
| City of Westminster |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
@virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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hippychic
(@Keldavey) reported
from
Bromley, England
@virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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carlos miranda 🇪🇺 🇺🇦 no🌍b 🕷
(@kmirandalondon) reported
from
Tottenham, England
@virginmedia @NatGeoUK "We hope to fix this by 25 January at 16:00" But what's this? Do you really imagine a world where people don't have to work and can stand all your frequent service disruptions? #daylight_robbery
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lisa murphy
(@LisaMurphy67) reported
@virginmedia it is unbelievable how bad your service is . To add insult the music that you are playing “you won’t let me down “ no service on your phones yesterday . Three months of absolutely crap service had engineer out December he said network problem
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Paul Schofield
(@oliversdadster) reported
@virginmedia One cancelled less 24 hours. 4 no shows. 8 months during a global pandemic as well with intermittent broadband that was only fixed yesterday after being reported in March 2020, pretty bad really. But eh when @ICOnews and @Ofcom come round just say you sent a letter of deadlock
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Louise Robinson
(@Louise_Robbo) reported
@virginmedia Hi, yes I finally reached your customer relations team who sorted my issue but it took 8 hours of back and forth text messaging.
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Roxy Kinsella
(@RoxKins) reported
@virginmedia @JamesKins81 So we had an engineer out who ‘fixed’ the problem by giving us a new Hub but it’s still not working properly and we are still randomly losing connection. Tried ringing and it says there’s an hour and a half queue on the phone. How do I get the engineer to come back please??
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Emily Kay 🏳️🌈
(@EmilyKTheatre) reported
@virginmedia My landlady has sold my house so we no longer need the service
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lisa murphy
(@LisaMurphy67) reported
@virginmedia Hi I am on hold still engineer was useless you guys gave me a date of 18th then 22nd still not fixed edgier said it was a complex network issue
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Kevin C
(@kevincox3) reported
@virginmedia Hi it’s a wired connection from pc to hub. Tv signal is bad no on demand . No internet through WiFi either
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Mark Henry
(@Magladmark) reported
@virginmedia The usual generic script, no real effort to look into the issues raised, sorry , then set my cancellation notice. I truly understand the level of pressure you’re under but there is no flexibility and no real customer service.
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jemima
(@Jemima_jess) reported
@virginmedia I just want a refund and the service cancelled. It’s not that difficult, the fact it’s been going on since November is appalling. Is anyone going to ring me and sort it?
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jemima
(@Jemima_jess) reported
@virginmedia I keep being told that and it’s still ongoing. Every time I ring up no one can help, nobody can put me through to the right team, I have to wait for them to contact me and they don’t. This whole thing has been so stressful and it’s still not sorted