Virgin Media Outage Report in Stratford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stratford come from postal codes E15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hammersmith, London, Dartford, Hackney, Islington, City of Westminster, Newham, Ilford, Croydon, Southwark, Paddington, Tower Hamlets, Dagenham and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Dartford |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Robert Tointon
(@roberttointon) reported
from
Romford, England
@virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia My Broadband service is not working since morning @ IG6 1JD
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Tom King
(@tom_king97) reported
from
Bexleyheath, England
@virginmedia would you care to explain why our M500 WiFi package doesn’t go above 30mbps? Also why your customer service team don’t respond to any emails, calls and live chat messages about the issue. Would be greatly appreciated.
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
Guess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sebastian
(@sebbiechu) reported
@DanBassrunner @virginmedia I would say 3 days it will take them to resolve the issues if there is one. Make sure you sign up to get compensated.
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Maddie Jade 🐏
(@maddiejade_02) reported
@virginmedia I think the issue has resolved itself
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RunaChallenge
(@DanBassrunner) reported
@virginmedia when are we going to be back ONLINE??? SE17 Internet down for 24hrs now 😡
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Ellie Lambert
(@Digital_Ellie) reported
@virginmedia It's S6 2WH. It has reconnected now but six times this week it has cut out, and on three occasions I was on work conference calls. What is causing this issue and will you be resolving it?
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Louis Hervik
(@louisnorway) reported
@virginmedia why is my latest bill the exact same as normal even though your service was down for a few days last month? Your customer care is appalling.
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Sarah-Jayne
(@sarahjcreative) reported
@virginmedia hello, It seems to be residential for me - I can access Some Wix sites, some not - so is not purely WIX sites. Someone has posted a NON-wix sites in the forum. Many people in North London, but others also now saying it's an issue. Please view the forum link in my original post.
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Louis George Barker
(@lougeobar) reported
@virginmedia Wi-Fi down since yesterday, seriously impacting my WFH abilities and significantly disrupting my day to day activities/plans. After calling 3 times and hearing the same automated message about the team working on the issue in SE17, my patience is wearing thin!
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Luke
(@luke15212) reported
Virgin media down?
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C
(@C25990098) reported
@virginmedia There is no active service.
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Gowervannika
(@ninickrees) reported
@virginmedia Why is my 5G contract phone rarely achieving even a 3G signal of late. Genuine question - what am I paying for?