Virgin Media Outage Report in Stratford, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Chigwell, London, Croydon, Bexleyheath, Camden Town, Poplar, Harringay, Fulham, City of Westminster, Hackney, Waltham Forest, Ilford, Mitcham and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Chigwell |
Wi-fi | |
| London |
TV | |
| Croydon |
Internet | |
| Bexleyheath |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia no resolution-
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@55DGW @virginmedia They are the worst I've ever had the displeasure of dealing with! #VirginMedia 💩
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@virginmedia I've been on hold for 45minutes and still going after being cut off the first time after 30minutes. You don't give a ****, this is all PR!
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s still not working...
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Yes it was on their and now it’s not but it’s still not working
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia no disrespect but going into my account just doesn’t work- especially when there in no mention of my appointment - it’s ok for your sales team to call me and agree an 18 month contract at more money but when i need help there is none
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I have been a long time customer. Is this the service you offer?
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!
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colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia maybe if you honoured your compensation scheme thst has been filed twice but you have still charged me full payment on last two months— pretty bad
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia I will not be able to make this appointment. Please can we reschedule for 5 pm today? Could you also send me details of who I should contact in order to lodge an official complaint for failure to provide a service?
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✿ The Humble Monster ✿
(@anellaellaeh) reported
@ELDRITCH_FART @CommunityFibre I’m having the same problem 🙄 sometimes when I restart it, it connects for a min or so and disconnects. I might have to go back to virgin Media 🤔
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Conor
(@ConorA96_) reported
@Betchells_ @virginmedia So stupid, had an email last saturday saying next 14 days so lets see what happens next week
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Andy Lee
(@andylee210) reported
@virginmedia Hi. I have been charged an activation fee for my hub5 however I was told@on ordering that it would be waived. Can you help please?
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Nick🇬🇧
(@Toulbox) reported
@virginmedia AB, your customer services team @virginmedia have failed you (and my partner) 3 times, your engineers failed 3 times, how many more chances do you need? #poorcustomerservice
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Claire Dares
(@ClaireDaresFood) reported
@virginmedia I won't be home until after 5 this evening but I believe it's a white light. We had the same issue a few weeks ago and we had to get a new box just really don't want to wait another 5 days
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JessicaHBentley
(@JessicaHBentley) reported
@virginmedia Can you please ring us to try and rectify this problem. We are now on day 5 of no phone!
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Lily💘
(@lzgtskllz) reported
Seriously @virginmedia I’ve got work to do & you cut out at the worst of times. There’s no work going on in my area, you’re just ****.
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Dimitri Andonov
(@DimitriStone) reported
@virginmedia Team? What team? You can’t get through to a human on the number provided. Live chat doesn’t work. Your WhatsApp line is a bot. There’s been an outage in the CR0 area since 18.11.22. I want out of my contract without paying fees!!!!!
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Donna
(@GoFigureItOut2) reported
@virginmedia @deepdean Can I ask if its normal when getting through to virgin media and speaking to an operative that you are left for over 7 minutes with just music? Have never had this from any other company?