Virgin Media Outage Report in Stratford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stratford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Kensington, London, Camden Town, City of Westminster, Croydon, Hackney, Hampstead, Harringay, Poplar, Southwark, Waltham Forest, Swanley, Mitcham, City of London and Stepney.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Wi-fi | |
| London |
Wi-fi | |
| Camden Town |
Internet | |
| London |
||
| City of Westminster |
Internet | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Philip Morais
(@MoraisPhilip) reported
from
Tottenham, England
@virginmedia 45 mins on hold and then cut off. Service is appalling.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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cwm :3
(@catmxc) reported
from
Islington, England
@virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Nwa Biafra🌅
(@TochiLeona_) reported
from
Enfield Lock, England
@virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Ryan
(@Ryan_JL) reported
from
Islington, England
@virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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adrian skelton
(@hexham1971) reported
from
Barnet, England
@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Johnston
(@TheRealJackieJ) reported
@virginmedia Can you give me a postal address that I can send a letter too to cancel services. Even with the Royal Mail strikes it would be quicker than this.
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Lyndsay
(@LyndsF23) reported
@virginmedia please can you help. My Internet connection is not stable. I have done everything the website has asked regarding turning it on/off/resetting etc and it still does not work correctly. I need a continuous internet connection with zero drop out to WFH. It never works.
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George Weedon
(@GWeedon13_PR) reported
@virginmedia There also is no access to your web chat service, which is rather unhelpful.
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Left Arm Over
(@cichaelmork) reported
@virginmedia I’ve called 6 times. I’ve raised a complaint, no one has called me back and I’ve now received an email saying my complaint is resolved! Customer since 1998, can you help me please?
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Chandini 🌙❤️🔥
(@chxndii) reported
@virginmedia why is your wifi down every day?????????
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Daveeeb
(@Daveeeb4) reported
@virginmedia - Since notifying @virginmedia of my dad passing - I have had 2 phone calls within a week about renewing his account Shocking service
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James Devlin
(@JDevlin116) reported
@virginmedia I’ve been trying to get technical help after you disconnected my mobile since 10am. 1h30 mins later you’ve read and accepted security details but no further reply. What is going on?
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Stephen Ryan
(@rebelbuttmunch) reported
@virginmedia is there an outage in Dundrum area?
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Paul Smith
(@Psmiffy67) reported
@virginmedia No problem - ST17 4EJ. I was due to work from home today and have now had to go into the office so not currently near the router should you need any checks from that end
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Julie Collins Waring
(@jubawaz) reported
@virginmedia why is it so hard to get a straight answer from your customer service 🤬🤬