Virgin Media Outage Report in Southwark, Greater London, England
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The latest reports from users having issues in Southwark come from postal codes SE1, SE15, SE5, SE1P, SE16 and SE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Southwark, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Hackney, Southwark, Harringay, Wandsworth, Hammersmith, Croydon, Hampstead, City of London, Ilford, Islington, Surbiton, Waltham Forest and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Dagenham |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Paul Dupree
(@PaulDupree19) reported
from
Harrow Weald, England
@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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cwm :3
(@catmxc) reported
from
Islington, England
@virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Philip Morais
(@MoraisPhilip) reported
from
Tottenham, England
@virginmedia 45 mins on hold and then cut off. Service is appalling.
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol
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linda holmes
(@pussinpjs1) reported
from
Camden Town, England
@DarknessHayz @virginmedia Poor mum hope she is OK xx
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Paintin
(@PaulPaintin) reported
Hey @virginmedia, my broadband stopped working around lunchtime, B97 4SH. I've run a test while logged in to MyVM, and it says there might be a problem. Any service issues your end? It's not a blip, been completely without since around 12pm today. All kit power cycled repeatedly.
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Man of Kent
(@NeilBaker8) reported
@virginmedia why are we not getting any WiFi in the CT126DH area. Just take out a 18 month contract and then we get nothing. Very poor service 👎😡😡😡😡😡👎
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Spinning
(@andyone04) reported
@virginmedia @virginmedia wow 2 agents have now fobbed me of for their lunch. Ridiculous. Over 2 hours to redo something i did 6months ago. Whats your customer complaints procedure. Ridiculous customer service
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Mick Krever
(@mickbk) reported
@virginmedia Yes, I am. Unfortunately, this unreliability has been standard for the past two or three months. I've spent many hours waiting for, or speaking with, your technical support. I had been assured I would be compensated for the unstable service. I was offered £10 total.
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Derren Martin
(@DerrenM_cap_hpi) reported
@virginmedia I’ve done that & received an email saying we’ve closed your complaint. C-260421179
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Andrew Pettett
(@AndrewPettett) reported
@virginmedia are USELESS. On the phone to them for 25 minutes trying to cancel my subscription. Transferred 3 times, then they cut me off before really doing anything. #VirginMedia Hopeless company, Didn’t help me whatsoever. No happy with their “service” 😡
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Tinkerpuss I will NOT be silenced!
(@TinkerpussBCcat) reported
@virginmedia I cant even contact you on line as you are not accepting my password or even allowing me to change it! This is now a weekly problem. Pls can you phone me.
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𝙹𝚒𝚖 𝙷𝚒𝚕𝚕𝚒𝚎𝚛
(@Editordie) reported
@virginmedia Your engineer was sitting in his van on the street outside my home yesterday but because of the support processes you have in place they are seemingly unable to use their initiative, knock on my door, and just get the job done.
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𝙹𝚒𝚖 𝙷𝚒𝚕𝚕𝚒𝚎𝚛
(@Editordie) reported
@virginmedia An apology, while nice, is not really sufficient while I'm still paying for your service as it loses me hundreds of pounds worth of work.
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Christopher Stead
(@L18) reported
@virginmedia Another week of incompetence from you. Call re-arranged for Saturday to install the upgrade that had been on hold since February. 1 day later you cancel it. 1 day after that you tell me my bill is increasing baby £50/ month #virginomnishambles