Virgin Media Outage Report in Southwark, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southwark come from postal codes SE16 , SE1 , SE15 , SE5 , SE1P , SE22 and SE4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Southwark, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hammersmith, Southwark, Dagenham, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Ashtead, Wembley, Camden Town, and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 8 minutes ago |
|
London
|
Internet | 18 minutes ago |
|
London
|
Internet | 20 minutes ago |
|
London
|
Internet | 24 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Wandsworth
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Gavin Mac (@Gavarnos) reported from Croydon, EnglandWhen you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Scott Gentle (@ScottGentle14) reported from Camden Town, England@virginmedia I am on the Whittington Estate in N19. Many, if not all of Sandstone have had major issues with no tv or internet whatsoever. It’s not just a day or 2. It’s been off for at least a week. We have engineers out once a week only to be told that the main issue is outside
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ivana croissant (@acamarama) reported from Hackney, England@virginmedia This same letter twice. Service kept cutting out for while street through April/ May/ June but mostly less than 24 hours. When was more than 24 hours your website was down for logging claims. Was just impossible to speak to anybody so I withheld payment not getting service
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Alex Balfour (@adbalfour) reported from Kensington, England@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia outage in Kensington....again.
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RobinShaw58 (@RobinShaw24) reported from Harrow Weald, England@virginmedia We’ve been having intermittent problems several days a week even after receiving a new router
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Alexandra Kirk (@_alexandrakirk) reported from Tottenham, England@virginmedia Hiya, still having connection issues in N6, are there any updates?
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Michael Henry Lamb (Mike TV) (@Michaelhlamb) reported from Poplar, England@virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?
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Chris 🇪🇺🏳️🌈 (@strutcakes) reported from Lambeth, England@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Alan Back (@ARBack1) reported from Richmond, England@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Papa J (@CalfosDrive) reported from London, England@virginmedia I want to cancel my mobile contract. How do I do this?
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Dominic Sender (@dcsender) reported from Camden Town, England@virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.
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Eddie🇬🇧🇪🇺 (@Edd1203) reported from Camberwell, England@jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.
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Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England@virginmedia What about **** customer service and no ****** every answering. Doing much about that?!
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Subhendu Dey (@subhendudey) reported from Kingston upon Thames, EnglandHi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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raymond Barker (@RaymondBarker4) reported from East Ham, England@virginmedia We are sick of the constant interruption to our service time for a change me thinks
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Michael Way (@8twisden) reported from Camden Town, England@SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact
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Papa J (@CalfosDrive) reported from London, England@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Alexandra Kirk (@_alexandrakirk) reported from Tottenham, EnglandHey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqui D (@tomjacdon) reported@virginmedia I don’t work for virgin (I just pay them to provide a service) so I wouldn’t know the answer to your question . I asked you to help fix the WiFi . EH13
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cierdh mcgregor :) (@flushingviolet) reported@virginmedia GET YOUR WIFI SORTED OUT 👏🏻👏🏻👏🏻! can’t have my phone & laptop on at the same time, it’s such a joke. Wtf is the point in paying for it when it’s never working.
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Mike Surtees (@mikesurtees) reported@getgomez @virginmedia I love the Virgin brand but, I’ll never go with @virginmedia again after similar issues. We gave 30 days written notice in Oct 19 and cancelled our DD. They continued to bill and chase for over 6 months.
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Dean (@D34n2020) reportedWhat is it with @virginmedia @VirginMediaNews @VirginMediaCorp everyone is having problems especially with WiFi. Down to 1mb speeds over WiFi but full speed on cable connection yet they refuse to admit they have a problem!!
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fabiano (@fabparra) reported@virginmedia Sure, i made everything It seems that in customers we are treated by you like an idiot. I don't believe in this @LifeInKilburn
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chris chall (@challc) reported@virginmedia M friend cant get his signal to the bedroom in a 1 bed flat.
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Claire Jerram (@clairejerram) reported@virginmedia This tweet is laughable. Phone the number to cancel and it tells you no one is there to speak to you and cuts you off. when I log in to amend package the page doesn’t work. No live chat. my 87year old Nan just wants to talk to someone to sort her bill and can’t
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Penni Pickering (@ppitstop27) reported@virginmedia I've not been a customer for years. Today I received a letter with a cheque from yourselves to an address I've never had virgin at explaining you over charged me. Feels scammish, but seems to be a genuine cheque. Are you sending out letters such as this?
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Harry Hillman (@hillman_harry) reported@virginmedia How am I supposed to contact you then? The number you provided doesn't work
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Mo (@50sEKBOY) reported@virginmedia Scam Alert. Received automated call from @BT 02084264676 advising us that due to unusual activity, phone & Internet being closed down. We don't have any BT equipment. Have reported this to 150.