Virgin Media Outage Report in Southwark, Greater London, England
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The latest reports from users having issues in Southwark come from postal codes SE1, SE17, SE1P and SE5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Southwark, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Islington, Bermondsey, Bromley, Lewisham, Hackney, Paddington, Leyton, Walthamstow, Poplar, Tottenham, Croydon, Camden Town and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bermondsey |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
Truly @virginmedia must have the worst customer service. Still hassling me for something they came in person to collect yesterday! #seriouslyhopeless #canttrustaword
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Peter Boxer
(@peter_boxer) reported
from
Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help
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Darren Hall
(@dhall1ootball) reported
from
Biggin Hill, England
@virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia another problem with internet again, can’t watch Netflix on a Saturday night, this is not good, never get virgin media, absolute rubbish
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Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia router says access denied for internet connection and I’m without broadband service.
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eddie Woolley
(@beaubrummie11) reported
@virginmedia I can't seem to access my e-mails unless I go into the problem page on your website. Only when I click complaints followed by clicking 'log into e-mail' or something similar can I get to my e-mails. I can't even complain on line b/cos I'm going round in circles.
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Peterbartle
(@Peterbartle6) reported
Virgin media whats going on .!problem started 5pm friday and they dont answer phones or messages
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Full Time Dad $UST $LUNA $TSLA $BTC
(@YumYumProfit) reported
@virginmedia Yes please! 🙏🏽 I am free 2:30pm. Does that work for you? Shall I share my account details so that you can do some due diligence before hand and have a solution in place before we have the call? I’m sorry, I’m just sick and tired of being passed around and given false promises.
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GiveMeFreeStuff
(@Sp00kyFreeStuff) reported
@virginmedia Hi, yes that's the page I tried and I just get a 'something's gone wrong' error when trying to use the web form. My complaint is relating to a £240 cancellation fee. When I called to cancel, I was not informed I was still in contract or that there would be a fee.
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Ben Greenfield
(@greenbe93) reported
@virginmedia Do not tell me what should usually happen it did not. I need help fixing this issue otherwise I’m cancelling the contract
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Sir Nils Edstrom
(@NEdstrom) reported
@virginmedia 24 hours of very poor internet speeds a flagged problem last night on your website now supposedly fixed but my internet remains at 20Mbps when it should be 200+ B21 postcode. Phone support is abject and a new hub is not the solution. Please sort this out!
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Hamez
(@HamezJohnson) reported
@virginmedia 150? How do I call 150? Just called the 1111 number and they couldn’t help. I’m currently on hold to the faults department - could you send me their number please as I can’t stay on hold forever
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william orr
(@willie_punter) reported
@virginmedia LAST WEEK 3 DAYS WITHOUT BROADBAND NOW 2 DAYS WITHOUT EMAILS WTF IS IT WITH YOU? something's gone wrong We're sorry this isn't the page you wanted.
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Lucy D
(@speyquine) reported
@Carer49 @virginmedia Never an understanding for unpaid carers either - we can't sit on the phone.
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Jonathan Coffey
(@coffey5835) reported
@virginmedia I’m trying to do it on my iPhone. It says site down for maintenance now?