Virgin Media Outage Report in Southwark, Greater London, England
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The latest reports from users having issues in Southwark come from postal codes SE1, SE5, SE16, SE15, SE1P and SE4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southwark, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, Waltham Forest, Croydon, Ilford, Mitcham, Leatherhead, Paddington, City of Westminster, Wembley, Fulham, Merton, Romford and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
||
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
Watching @MillwallFC on the #skyredbutton bia #virginmedia is like watching a quickstep on #StrictlyComeDancing . Slow, slow, quick quick, slow. Sound off now. Not sure how much more of this I can take
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Dan Rawle
(@rawle_dan) reported
from
Ilford, England
@virginmedia It says no known issues...
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I would like to let @virginmedia know that your service is the WORST its been. There are ALWAYS issues. Never any answers either, just excuses. I've had enough
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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David Berry
(@davidgberry) reported
from
Bexleyheath, England
Round my parents, @virginmedia - sky red button not working.
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Matt White
(@mattwhiteski) reported
from
Tottenham, England
@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.
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It’s only curly at the front ✋🏻
(@sladey66) reported
from
Camberwell, England
@virginmedia Yes. Someone from our street reports a broken box at least once every three months
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times
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dmxcrew
(@dmxcrew) reported
from
Camberwell, England
@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@MillwallDolbs2 @virginmedia @SkyFootball Agreed. It was absokutely awful. I ended up turning the sound off but the stuttering picture made me feel queezy. Not happy
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia shocking customer service and shocking logistics - internet down over Christmas Eve, Christmas Day, Boxing Day . Time to leave this poorly driven ‘tech’ company. The level of communication for a communications provider is appalling for this day and age.
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroldavies
(@Caroldav0117) reported
@virginmedia @NetflixUK Can someone from your complaints team please contact me? I am existing customer out of contract, experiencing financial difficulties and have been told basic package is £75pm! In addition to faults with my service!
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Jam Sponge
(@JamSponge5) reported
@virginmedia Hi, I got a call from VM, it was basically an upsell. All was well till he said 'landline'. What he did mention though was we should be on the 5.0 hub by now as the 3.0 is being phased out. We've had issues with hub due to amount of devices we use (smart home) .
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SouthwestMarine Agency
(@southwestmarine) reported
@virginmedia Yes there no issues ! apart from poor service
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Megan Kenway-Head
(@CloudXElite) reported
@virginmedia Hey, yeah no I wouldn't want to put you in a bad name, you guys are great. O2 haven't been responding at all. We have had many many calls with them unfortunately. Have a great day virgin media!
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The Edvardz
(@CEdvardz) reported
@Keith__Thomas @virginmedia @NetflixUK I’ve been waiting 6 weeks for a complaint to be resolved. This issue itself is 6 months old. I’ve jumped ship to BT.
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Axii
(@axiis69) reported
@virginmedia hi, I set up mu broadband with you in September in person, my email was entered wrong and now I have no way of getting in touch to fix a problem as I have no emails with a password or area reference. Please get in contact with me ASAP.
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Brad
(@Brad28980738) reported
@virginmedia i had loss of service for 35 days and your team is offering me only £66.50 in compensation? the ofqual scheme, says £8.40 per calendar day after 2 days of it not being repaired, even at a low estimate of 30 days thats £252? how is that fair?
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Alli
(@Alli3Fifer) reported
@sharpmurray @virginmedia Not sure why they didn’t call one of the mobile numbers they have been given. Be proactive and try and fix it!! Instead you are happy for me to wait in your longer than usual wait 🤯😡
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MrsH 🦅
(@Hughesy_B) reported
@virginmedia A little addendum to this sorry tale- I've just joined Sky. Saved £13 a month & it's purely down to @virginmedia poor customer service
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Dave Hardcastle
(@teknolik) reported
@virginmedia Well after latest restart, i seem to have speeds back (946/49). So that’s the initial boot after I switch the power back on, then 2 restarts to get it up and running. It should be a case of just fire it up and wait, but it never is…