Virgin Media Outage Report in Southwark, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southwark come from postal codes SE1, SE15, SE5, SE1P, SE16 and SE22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Southwark, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Harringay, Southwark, Wandsworth, Hammersmith, Croydon, Hackney, Hampstead, London, City of London, Ilford, Islington, Surbiton, Waltham Forest, Wembley and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
-
Dj Smith
(@ImDjSmith_) reported
from
Hackney, England
@virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???
-
Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
-
Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help
-
Ahmed Elfaki
(@elfakiuk) reported
from
Ilford, England
@virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home
-
Louis W. B.
(@eta1874) reported
from
Bexleyheath, England
@virginmedia Can’t login at the moment as I am trying to do a teams call...
-
Gk
(@Gksharkar) reported
from
East Ham, England
@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
-
Keith Hollins
(@KeithHollins) reported
from
Bexleyheath, England
@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
-
Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
-
GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
-
Mat Barnett
(@matbarnett) reported
from
Walthamstow, England
@virginmedia Thanks. We’ve just been told 4PM too but can you confirm if it was a planned outage? We weren’t given any notification and this is the worst possible timing.
-
Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
-
Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
-
James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
-
Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.
-
J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
𝖘𝖍𝖆𝖚𝖓
(@Athersmith) reported
@virginmedia broadband has been ridiculous for ages intermittent connection low mbs daily, can't game, can just barely use YouTube, I pay big bucks for this service I can't use, I've done all diagnostics an got in touch and was told offcom would investigate but nothing yet
-
Amber
(@appleamberuk) reported
@virginmedia broadband out again. Growing tired of the constant dips in service. I won’t be continuing my contract especially as you’re whacking up your prices for an unreliable service
-
Carolyn Boulton 🤷
(@1carolynboulton) reported
@beatieedney I see a lot of people are having problems with @virginmedia It's so frustrating.
-
football central
(@footbal21066693) reported
@virginmedia want to tell me why the whole of my area and more wifi is only running at 2 mbs and if it’s not running at that it’s down it’s been dreadful for 2 weeks running now the wireless connection for everyone in my area is dreadfull any ideas?
-
Shazzy
(@LadyyShazzyy) reported
@virginmedia my Internet is literally not working. Lucky I ain't streaming tonight. 🙄
-
David Mattin
(@mattin_david) reported
Virgin Media has a sale on for supper fast broad band, That is of cause when it works, But they promise you automatic refunds when it brakes down. it dose a lot, Those refunds don't happen, and when you compline, they say you have to go to the Ombudsman.
-
Gary Grant
(@garygrant1971) reported
@virginmedia broadband down again in London SW18
-
Laura
(@Laura70506588) reported
@virginmedia id really like to know what’s happening to my account. My service has not changed at all yep my bill has gone from £38 in august to £54, every other business out there is trying to help customers ATM, not drive quarterly price increases hoping no one notices!
-
🇩🇯
(@GD17i) reported
@fIorianwirtz @virginmedia Fr it’s so ****** **** I have to use my data half the time
-
Jack❄️
(@notjackgriff_) reported
@virginmedia hi I have a problem