Virgin Media Outage Report in Southwark, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southwark come from postal codes SE1, SE1P, SE17 and SE5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwark, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Southwark, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Barking, Leyton, Romford, Streatham, Lewisham, Belsize Park, Croydon, Bermondsey, Ealing, Wood Green, Wembley, Ilford and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Anita McCullough
(@cornbunting) reported
from
Walthamstow, England
@virginmedia I’ve never had a protracted problem like this before. It’s only ever gone down a couple of times before (in over 15 years!) and then come back within 7 hours or so.
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Broadband down in multiple homes on my street. I was told by your support you don't monitor your endpoints? Shocking if true!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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julie atkinson #ForeverEuropean #Rejoin💙 #FBPA
(@skatinggirl1) reported
from
Bromley, England
@virginmedia Just wondering why we pay you for a substandard service - signal constantly drops out making anything on Netflix etc unwatchable.A joke in the worst possible taste.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Mike Reddington
(@mikereddington) reported
from
Bromley, England
@virginmedia I currently have a SIM only deal with O2 and M200 Fibre broadband with VM. I’d like to cancel both and switch to your Fibre Broadband Volt package (M350 + 10GB SIM) for £11.50 extra per month. How should I go about doing this?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Mal
(@hill_mal) reported
from
Bromley, England
@virginmedia so my broadband has been intermittent all afternoon and now it has gone down again…. This is happening all the time! Why do we pay for a service which is constantly under par?!
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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Ben Hollinsworth
(@benhollinsworth) reported
from
Ilford, England
@virginmedia internet outage two weeks in a row. What’s going on!?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Hoyle
(@ianjameshoyle31) reported
@virginmedia your broadband and equipment is the most inconsistent piece of equipment and service I have ever used! Absolutely fuming and disgusted!
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jamie™
(@jamielil) reported
@virginmedia I have looked and its about as much use as a chocolate fireguard....sounds like a cop out, thought this was a support page...and you're asking me to ask the community? To be honest i didn't expect much from this support
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playpet
(@playpet1) reported
@virginmedia I want you to explain to me why I’m paying for a Sh*t service that keeps cutting off and ! You claim you are upgrading it and that’s the disruption but only 12 months ago you used the same excise, youre just conn men ripping people off
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Rob Winter ❄️
(@AllStarBob) reported
@kdy1303 @virginmedia I figured out that the router VM give to their customers is good for wired devices, but the wifi capability is terrible. I use it in modem mode with a mesh now & it all works brilliantly. VM must know this but don’t help their customers, which is insane!
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Leanne Jackson
(@_LeanneJackson_) reported
@virginmedia third time we’ve had no WiFi and when you call customer service you get cut off and they don’t call back. Shambolic given the price you charge. Advertise ‘if you prove bad connection 3 times you can leave’ and then when you bring it up you’re told that’s not the case
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Luke Smart
(@lukesmart89) reported
@BrixhamUK @virginmedia The service disconnects all the time. They wouldn’t fix it I till I was leaving.
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Stephen pier
(@ramuz149) reported
@virginmedia absolutely shambolic customer service 2 hrs wait in the phone then get cut off. Use there chat hour half later. Sorry we can't help. @richardbranson come on pull your finger out on this one
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Veggiehowtocook
(@veggiehowtocook) reported
@Bella132 @virginmedia Same here I can't believe how crap their customer service is
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Mark Giles
(@markrng) reported
@virginmedia I take it the person writing this post doesn't have Virgin themselves as the WIFi part of the router is horrendous and.. customer service is non existent! I'm still waiting for my password to be reset after 8 weeks! I should have stopped with Sky/BT
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Simon Powell
(@sipcfc79) reported
@virginmedia No not really if your staff couldn’t care about trying to keep a long standing customer what’s the point in a complaint the attitude I have experienced doesn’t lead me to believe anything will change & the fact your competitors are miles cheaper