Virgin Media Outage Report in Ealing, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Ealing come from postal codes W3 and UB2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ealing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ealing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 06: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ealing, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, Hammersmith, Harringay, City of Westminster, Southall, Paddington, City of London, Fulham, Barnet, Watford, Hampstead, Southwark and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
||
| Croydon |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ealing, England
Latest outage, problems and issue reports in Ealing and nearby locations:
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Malcolm Peacock
(@MalcolmPeacock3) reported
from
Hackney, England
Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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Mazi Pita® 🇳🇬🇬🇧
(@Mazipita) reported
from
Borehamwood, England
@SkyHelpTeam it is appalling that despite being a loyal customer even with this ur s**t #SkyQ service, you don't support customers when they need ur help. I have spoken to ur colleague and will be switching to @virginmedia once my contract expires. You just lost a customer!
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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EnbyEiri (they/them)
(@EnbyEiri) reported
@virginmedia Sadly... I've done that every single day this has happened and it doesn't help v.v I did it last night when upload went a second time and after reboot, my upload was still 1-2Mbps and didn't come back till midnight or later. I stream from 6pm to midnight, hence the issue v.v
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Jedi Avenger 🖤✊🏿🏳️🌈🏴🇺🇦♿💛💜
(@avenger_grey) reported
@virginmedia your broadband is terrible! I pay you £66 a month for the privilege of constant WiFi drops or complete Internet outage. We've had a replacement router but it's still happening every day. You're not providing the service I pay for!
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TenaciousDeeGaming
(@TenaciousDeeX) reported
@virginmedia All day yesterday and now today the same. And no "we can't see any issues affecting my post code"
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Flint
(@DNAFlints) reported
@virginmedia It’s all devices and the WiFi works on most Apple devices intermittently so it’s not that the WiFi is down it’s that the smart/ intelligent WiFi isn’t working so none of the heating, printers or lights will work because they’re stuck between 2.5 & 5 ghz
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louise bickerton
(@LouiseBickerton) reported
@virginmedia my services are due to cut off Friday (at my own request) I’m trying to find out if I can be given a good deal on a new contract but I’m given different prices each time I call and go through to a call centre who read off a script each time!Please can someone help!
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Roswell
(@Roswell1960) reported
@virginmedia phone has been dead for 2 days now in Cr51pf area, anyone else getting issues ?? Thx
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Neil
(@Neileo1) reported
@virginmedia I accepted the new deal when they called the next day. It's not been applied, however, the day before the guy who put through my cancellation then went on to cancel the cancellation. Apparently I need to wait for him to call back but will be nearly £200 out of pocket by then.
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Flint
(@DNAFlints) reported
@virginmedia Yes it was the other engineer that noticed the problem he removed them and said everything will now work but it doesn’t. No outdoor lights working, no heating working and no printers working as all are WiFi enabled