Virgin Media Outage in Isleworth, Greater London, England

@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)

@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄

@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)

@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse

@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

@virginmedia All working now but customer service has been a nightmare

@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen

@virginmedia cheap labour in Bangalore = terrible customer service ..

@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.

@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue

@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.

@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you

@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!

@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem

@virginmedia where do I get help, says access denied on my virgin hub

@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!

@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!

@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

@Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

@virginmedia internet's been down all day. The support page page previously said there was an issue and would be fixed by 4pm , but now it says there is no issue. Post code is wd19 7ht. Please tell me when I will have internet / phone again.

@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years

Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.

@virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her

@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.

@virginmedia All devices, wired and wireless. Status tracker says no known issues, which is contrary to what service desk told me when I called last night. They said there's a "short term network issue".

@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

@johnnyjimbob @LeftieK13 @RLong_Bailey Repairs still come under the heading of infrastructure, also upgrades. Don’t really care who owns Virgin media now, the point was excess profits go to shareholders, not to improving service. I remember when post office, rail and energy all nationalised. Not a crazy ****** system.

@virginmedia absolutely appalling service recently like this customer

@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

Virgin media are so shit

@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.

@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈

@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.

@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.

@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!

@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.

@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.

@virginmedia my internet has been so slow recently and now the hub isn’t working and have 0 internet. Help

@virginmedia has probably the worst customer service I’ve ever known. Doing me out of £50 credit and lying to me only to go back on their word after I produce emails and promises in writing. Don’t join them. I’m going back to Sky after only 2 months of their awful service.

@virginmedia also asked to speak to a manager several times and no one wants to pass this on as they don’t know what “resolution” I want from their phone call!

@virginmedia absolutely shocking customer service! Been with you since October still not received me contract and been charged £20 extra for not canecelling a free subscription which was apparently outlined in the contact that I do not have! I can not wait until I leave!

@virginmedia It's all ok now, seems it was just a blip but these 'blips' are quite frequent and we pay a lot for Virgin. Starting to shop around as we've had numerous issues over the years and your customer service team over the phone are awful at helping and are just robots!

@virginmedia Thank you for getting back to me. Not coming up with any issues, I've already restarted the hub hasn't solved anything.

@virginmedia Yep the entire internet goes down and nothing can connect this happens about 10 times a day

@virginmedia - I am appauled at the lack of customer service provided by all members of staff. Even when trying to cancel they are controlling, rude and frankly have a disgusting attitude. AVOID AT ALL COSTS.

@virginmedia absolutely disgusted your services today. Phone line not working has text to say now fixed and still not working. I complained a manager was suppose to ring me within 30 minutes and I’m still waiting 4 hrs later ridiculous how am I suppose to take and receive calls

@virginmedia 1st in November (complaint with the reference number), 2nd in december where we didn't receive a complaint number and a complaint logged today.