Virgin Media Outage Report in Brentford, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brentford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Brentford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, City of London, Hackney, Southwark, Paddington, Southall, Islington, Watford, Ealing, Hounslow, Carshalton, Addlestone and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Phone | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Mark Reilly
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Mitchell Feldman
(@feldmannews) reported
from
Bushey Heath, England
@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Georgina
(@georgina_jgr) reported
@virginmedia another day i cannot stream because this company KEEPS telling me theyre going to fix the issue and AGAIN no fix, wtf is going on??? I have to wait an hour every call just to be told 'it will be done tomorrow' this was also told to me yesterday and STILL not fixed wtf??
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Andrew Taylor
(@AndyTayDrew) reported
@virginmedia yet again WiFi is down in SE9 but your online services says no issues found
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Jen Fuller
(@BatterseaJen) reported
@virginmedia what is the latest on the service disruption in area 21? I registered for updates and have received nothing?!
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Rae Boxley
(@boxley_rae) reported
@virginmedia Thank you so much for cutting my service off and my only support network. I'm disabled, live alone and suffer with extreme depression. You've made my life hell, I hope you're proud. I've never missed a month's payment and you've stolen my life and my money
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Jacob Mcglynn
(@mcglynn_jacob) reported
@virginmedia No I haven’t as yet, Wi-Fi range is poor and the people on the phone are useless. Pay a lot of money for a service I expect to work, Been with you 10+ years and this is how we are treated? Shocking
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FluxGT
(@FluxGT) reported
@virginmedia Co-01164235 was the code for your error it said this has been repaired but still says status 16:00 today. My Internet was combined in to this issue however after 2 hours and 19 minutes on hold someone refreshed it your end which addressed the net issue but not the TV.
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Lucille M Austin
(@LucilleMAustin1) reported
@virginmedia after 3 weeks complaining about your service your engineer James Crosby has solved the problem with my TV and avoided me cancelling my contract with you . 5 Star Service . I hope you can get all your other departments to work to this standard .
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Missy Diabolical
(@DiabolicalMissy) reported
@happimess73 @virginmedia had a huge battle with Virgin years back. Assured me place I was moving to could have virgin broadband and could carry over. moved. no broadband. Virgin then charged me breach of contract severance pay. Fought it for ~6mo. we won but jesus christ Virgin get your **** together
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kim gregory
(@tinks_my_name) reported
@theRealDavood @virginmedia @EE Can't say I have ever had much of a problem with virgin. Although I did loose my rag last year when a customer adviser kept telling me I had to pay £50 & more to speak to retention team. She was the rudest, unhelpful person I have ever come across. I hung up and rang back.
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Georgina
(@georgina_jgr) reported
@virginmedia imagine not giving me internet during LOCKDOWN, having a job interview online and i COULDNT ATTEND IT BECAUSE YOUR SERVICES ARE TERRIBLE. My only chance to get a job and you lot **** it for me. I'm sick and tired of you lying when its going to be 'fixed'.