Virgin Media Outage Report in Brentford, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Brentford come from postal codes TW8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brentford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Brentford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Hackney, London, Ruislip, Croydon, Bermondsey, Tower Hamlets, Ealing, Watford, Bushey, Hampstead, Camden Town, Fulham, Enfield Town and Rickmansworth.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Ruislip |
Wi-fi | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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Lucy Oulton
(@Lucy__Oulton) reported
from
Tottenham, England
@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Rogers
(@galjrog) reported
@virginmedia Yea restarted more than once and still the same, plus all my neighbours are having the same issue. Also TV and phone services DOWN too so we have NO service at all. Please update, there is an outage!
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jakki
(@jakki27954462) reported
@virginmedia The internet is not connecting to the tv for some reason our phone is in the back of the Wi-Fi box to and the internet is constantly going off we reboot and the normal lights that flash the green ones nothing when I do a test it says there’s a problem with your hub
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shane ali
(@cheenali31) reported
@virginmedia 8 months I’ve been getting calls every time I tell them not to call in the last few weeks it’s been crazy I have had 3 calls today 2 after I raised a complaint and was told I wouldn’t be bothered but again this has not worked I would like to be provided with details to escalate
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Louise Brown
(@Brown01Louise) reported
@virginmedia Now it is saying there is an known problem. Please can you let me know the rules around service outages?
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jakki
(@jakki27954462) reported
@virginmedia And I never get any one that can understand what I’m saying
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Fiona Rollings
(@FionaDykes88) reported
@virginmedia Unfortunately I am at work but I can try, can you confirm something for me.. the 3rd agent I spoke to said my husband could take out a new contract in his name and I cancel mine, is this correct?
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James Harrison
(@JNH77) reported
@virginmedia I’ve raised a complaint and got an embarrassing response with a £5 credit. Made me even more angry. If I don’t get a call back from a manager tonight I’m cancelling my direct debit.
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Mark Rainford
(@cludgie78) reported
@virginmedia Trying it a second time, got a bit further But it’s not accepted the password. How do we get around this? I’m upset with the customer support and service, I honestly now want to leave this service.
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
@virginmedia They never called. Now what?
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Mark Rainford
(@cludgie78) reported
@virginmedia Thanks, they talked of a pin hole reset, but the details weren’t clear, do you have info on this? And is it really £25 for a technician appointment? It’s been a week of problems. - cheers.