Virgin Media Outage Report in Brentford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Brentford come from postal codes TW8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brentford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Brentford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Belsize Park, Croydon, Wood Green, Hayes, Hampstead, Mitcham, Paddington, Hackney, Southwark, Finchley, Twickenham, Cricklewood and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Ealing |
Total Blackout | |
| Ealing |
Total Blackout | |
| Belsize Park |
Internet | |
| London |
||
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
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BuG$y
(@browngaybitch) reported
from
Harrow Weald, England
Absolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE
(@A_D62) reported
from
Islington, England
@virginmedia So maybe I have also a problem with my phone line! ******* now
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE
(@A_D62) reported
from
Islington, England
@virginmedia @virginhelp Tries test but got a message it couldn't andnto try later. Not checked other service but you have a known issue re TV services on your status page
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
And another day has gone by with no landline service from #virginmedia in this part of Harrow HA1 and still the same recorded message saying they've found the problem and are working on it. @virginmedia
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers
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Ivan L Petrov 伊凡🇺🇦
(@Ivan_Petrov) reported
from
Lambeth, England
@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?
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Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Spelthorne District, England
@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia I haven’t but everybody in my area having problems and we are all fuming.
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@philclarke0170 Virgin media seems to be the problem
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Will Jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
@virginmedia Will it be a quick fix?
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Oliver Fatyol
(@IstvanOFatyol) reported
from
Ealing, England
@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben | Dribz
(@Driibblez) reported
@virginmedia Hi, thank you for your getting back to me. This has happened on numerous occasations and I'm 1 step away from contacting Ofcom directly as I've never received call backs from complaints I've raised directly with yourselves. I am available for a webchat all afternoon.
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Embo
(@Embo21264037) reported
@MossAbhram @virginmedia My mum has had the same issue with them for years, we phoned them a week ago to cancel her contract and she still hasn't received any kind of confirmation but we recorded the call - shame you have to resort to that - absolute crooks as you say! We have signed her up so Sky
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C Cheung 💙
(@chunnage) reported
@virginmedia Hi, since last Thur, 8/9, router keeps rebooting randomly, interrupting work zoom calls and streaming. No consistent reason or time when it happens. Engineer came n tweaked a few things yesterday but problem still persists. Calling 150 goes nowhere. Any help? Area 30
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Graham Norwood
(@PropertyJourn) reported
Thanks to @virginmedia for finally sorting my problem. But should it really take so long? (Clue - No)
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Ben | Dribz
(@Driibblez) reported
@virginmedia - You guys have the most professional customer services I've ever experienced. Your customer service agent literally mocking me and my partner down the other end of the phone and claims he's worked there for 12 years. Please DM me for the account number - OFCOM next
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Abz
(@ha3un) reported
@virginmedia I believe so, I was told today that they have opened a complaint
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Jagdip Bains
(@JagdipBains) reported
@virginmedia Nothing has been updated , I am having to check myself , I would expect a text message or an email stating how long this issue will last and when the problem is to be fixed , but as usual nothing
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Gemma Spencer 💙 👨🚀
(@gemmawhite84) reported
@virginmedia Does anyone from your complaints department answer the phone? I have been waiting to speak to an agent since 6pm last night. This is shocking service.
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-Azur -
(@Floofcx) reported
@virginmedia hi ,would it be possible to have someone to look at our stuff? SE1 5UY and surname is Bradley, been having issues for past 7 weeks and when we do a rota check it's showing no issues but we have lots of error messages in the hub settings. Thanks
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Name
(@mayhem_khan) reported
@virginmedia - trying to raise a complaint on your online dashboard . 4 times tried to submit it and not working. Why are you not receiving complaints? Not happy with your service . Very poor