Virgin Media Outage Report in Brentford, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brentford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Brentford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Camden Town, Bermondsey, London, Ealing, Mitcham, Harringay, City of Westminster, Hackney, Holborn, Islington, Acton, Tower Hamlets, Cobham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Camden Town |
Internet | |
| Bermondsey |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
-
Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
-
CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
-
Lisa Toffolo ⚡️★
(@LisaToffolo) reported
from
Hackney, England
@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges
-
Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@virginmedia I've been rebooting all week. The problems are at your end.
-
James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp any relay? Virgin media is appalling. Service is non existent
-
Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
-
TomRileyPhotography
(@TomRileyImages) reported
from
Harrow Weald, England
@virginmedia the day of all days.. no phone no broadband in HA2 area.. any reported issues?
-
Mike May
(@MikeMay69) reported
from
Barnet, England
@RogerProtzBeer @virginmedia It means you're with a **** ISP Roger! Try the Martin Lewis website tool for switching. Many offer better service and at a lower cost. Virgin get consistently poor reviews-spend all their time/money on silly tv ads rather than customer service.
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
-
Tom Page
(@tompagenet) reported
from
Tottenham, England
@virginmedia As much as I obviously love giving my full personal details in a totally public forum, I'll just leave you to fix this now. I did try.
-
Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
-
clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
-
Lewis Oakley
(@lewyoaks) reported
from
Ealing, England
I can’t believe the nightmare that is @virginmedia internet is down more than it is on at this point.
-
Steven Feldman
(@StevenFeldman) reported
from
Tottenham, England
@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default
-
London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
-
Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@virginmedia They haven't improved. Service is intermittent and hasn't reached the 200Mpbs I'm paying for since yesterday. Barely 25 so far.
-
Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
-
Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gary Thomas
(@garycymro) reported
@virginmedia best number to speak with someone about my appalling broadband speeds please? Done all the checks and reboots so don't want to be taken though laods od trouble shooting for hours. Just need to speak with someone who can arrange an engineer call.
-
Mark Gray 🇬🇧🇫🇰
(@MaskersBlack) reported
@Royal_Bootneck @virginmedia You can write in and cancel. They then call you about 20 seconds after they open your letter.
-
Mo’
(@moadegboye) reported
@virginmedia I have been trying to cancel a service with you for over 2 weeks now and it is the most frustrating thing. Twitter is always a last resort but you’re making it very impossible to cancel. 24 hour waits and once your rep gets on if there’s no response in 10 secs
-
Sam Pullen 🏴🇬🇧🇵🇭
(@samjpullen) reported
The @virginmedia customer service via the phone is some of the worst you can find, offering a deal to stay that they don’t have, agreeing the deal then hours later sending an e-mail to confirm something over 40 percent more!!, then saying sorry we can’t offer you that?
-
BANKSY
(@banksdave1983) reported
Day 3 and still unable to cancel @virginmedia @MartinSLewis
-
Sharmaji london wale
(@xs2ravi) reported
I called again Saturday (25-jun) and talked to a person from @virginmedia move team, who tried to understand and then talked to her supervisor and then moved me to retention team saying she can't help me as retention team offered me new discounted contract.(5/14)
-
Nicolle Ferguson
(@onlylightisee) reported
@virginmedia 2 nights in a row now the Internet has cut off around the same time. No known issues on the site. What's going on?!
-
Mo’
(@moadegboye) reported
@virginmedia The conversation gets cut off and I am out on the queue again for another 24 hour wait. Though I have written it officially on the platform and it hasn’t been acknowledged, I’m writing it here too, I would like to cancel all my services with you, please & thank you!
-
Sharmaji london wale
(@xs2ravi) reported
Called @virginmedia house move team and they setup a move and I explicitly asked not to start a new contract and customer care person confirmed it(I have recoding for quality purposes), It sounded good till this moment.(3/14)
-
The Livest One
(@one_livest) reported
@virginmedia a engineer came round to fix a fault and now I have no Internet. Phone support keeps sending me a text but does not put me through to anyone. What next??