Virgin Media Outage Report in Brentford, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Brentford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Brentford, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hackney, Hammersmith, Southwark, Wembley, Camden Town, Croydon, City of Westminster, Enfield Town, Kingston upon Thames, Westminster Abbey, Brent, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 1 hour ago |
|
London
|
2 hours ago | |
|
City of London
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
|
Hackney
|
Internet | 4 hours ago |
|
Hammersmith
|
Total Blackout | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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Daniel W (@damawa42) reported from Camden Town, England@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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HeatherSkipsey (@Heather_Skipsey) reported from Merton, England@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Craig Sullivan (@OptimiseOrDie) reported from London, England@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, EnglandHi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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Curly O's (@JanineAdelman) reported from Barnet, England@virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.
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Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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louise ash (@louiseash3) reported from Spelthorne District, EnglandAnd the checking service on Virgin Media page gets you nowhere.
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ed moses (@edmoses) reported from Harefield, England@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.
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Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, EnglandHi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Nanjiba (@NanjibaM) reported from Harrow Weald, England@virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.
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Phelan Hill MBE (@PhelanHill) reported from Wandsworth, EnglandJust left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Daniel W (@damawa42) reported from Camden Town, England@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, EnglandShocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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louise ash (@louiseash3) reported from Spelthorne District, EnglandDown again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Luke William Reardon (@ConfidingGoblin) reported from Tottenham, England@virginmedia cut out 20 mins early tonight. And you had been so consistantly bad I was beginning to worry. Back to being inconsistently bad. Great work team. 😡
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Colin (@burgcolin) reported from Richmond, England@virginmedia can you please sort out your internet problems in tw11
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glen Burnett (@BurnettGlen) reported@bradfreeman93 @virginmedia Having issues in ipswich dropped out am hour ago won't even let me access the app with 5g mobile data on.
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Peter Edwards (@oldfirehazard) reported@virginmedia Service went down yesterday evening before 20.30. It seems to be working again this morning, I don't know what time last night it was restored.
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Matt Hopkins (@Hopthings) reported@virginmedia Just provide a better customer experience. The technology is solid and am happy with the product, but someone at VM needs to start taking customer service more seriously.
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Marty Woodhouse (@marty_woodhouse) reported@virginmedia fastest and most reliable wifi my arse, goes down more than mia khalifa, at least with her you know what you’re paying for, feels like we are paying for a connection piggy backed off the neighbours ******* toaster at times
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Jonathan Ward (@jaward916) reported from West Bromwich, England@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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Steve@Appby.Design (@SteveByDesign) reported@l1vparkinson @virginmedia @YodelOnline I once worked for yodel as a courier. Worst job I ever had. With some of the things I saw I’m not surprised this happens . Yodel’s reputation is no secret. Companies use them cos they’re cheap and with great cheapness comes great irresponsibility.
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Glen Burnett (@BurnettGlen) reported@virginmedia care to enlighten me why my broadband has been down the past hour!!?!
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RPSPNP (@RPSPNP1) reported@virginmedia Hi! To update you, yes I can upgrade my modem to Super Hub 3, but for a charge of £35. Apparently this is for activation. My Super Hub 2 has been causing a few issues so I may need the upgrade. Thank you.
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Thunaiyan (@Thnaiyan) reported@virginmedia Hi, I moved to a new accommodation and i chose virgin media for my internet service, they gave me an appointment on 14 May, and the engineer came on 7 May and said everything is ready for setting up. Why the wait then? Can you just provide the connection now?
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Amanda-Jane Campbell (@marmaladejane1) reported@virginmedia Sorted in about 1.5 hours. Sadly lost at the beginning of our church service and came back on just after the end!! Hey ho!!