Virgin Media Outage Report in Cobham, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cobham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cobham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 26: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cobham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Epsom, Redhill, Kingswood, Bagshot, Guildford, Mitcham, Kingston upon Thames, Brentford, Datchet, Wandsworth, Ashtead and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cobham, England
Latest outage, problems and issue reports in Cobham and nearby locations:
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Gavin Poole
(@GavinJPoole) reported
from
Merton, England
@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
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Russ Shaw
(@RussShaw1) reported
from
Hammersmith, England
@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
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Bev Fitzsimons
(@fitzy45) reported
from
Merton, England
After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Mrs R
(@KateRenton) reported
from
Merton, England
@harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Mrs R
(@KateRenton) reported
from
Merton, England
@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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PlaneSimple
(@planesimpletra1) reported
from
Richmond, England
Still no TV, phone or internet in TW11 since Thursday morning. Their website is showing no known issues in the area! What an incompetent and disgraceful company @virginmedia
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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Billy Martin
(@thistle5460) reported
from
Richmond, England
@jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Paul Barnett
(@PBCFC) reported
from
Richmond, England
@thistle5460 @virginmedia WTF is soccer.
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cyril Dorsett
(@CyrilDorsett) reported
@virginmedia Virgin Media is the worst company i've ever had the misfortune to use. Don't sign up to Virgin Media, they are a disgrace. Their prices are double everybody else and their communications are less than useless. I've been trying to cancel my account for 5 months.
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Ali Wightman
(@niniev) reported
@virginmedia Hi - I'm struggling to get through to anyone in your call centres that can help me - I've been on hold for ages and had to ring back twice - Can you help???
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Cyril Dorsett
(@CyrilDorsett) reported
@virginmedia Virgin Media is the worst company i've ever had the misfortune to use. Don't sign up to Virgin Media, they are a disgrace. Their prices are double everybody else and their communications are less than useless. I've been trying to cancel my account for 5 months.
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Howie Mac™ ©️
(@HowieMac77) reported
@virginmedia My Disabled Mum’s Landline Is Down, Its Her Only Communication Method. Just Been On Hold For 50 Mins At Your Call Centre Then Disconnected. Now On Hold 40 Minutes So Far! U Have A Signed Document From Her GP 2 Confirm She Needs Her Phone But No Good If U Don’t Answer
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Crazylegsjan
(@crazy_jan) reported
@RektByBrownie @RektByAlien @virginmedia nah im bad when it comes to ethernet/internet things atleast if you ask me
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Bridget
(@MysteryMrsP) reported
@virginmedia As you could see from the attached email/photo, I had already opened the ltr to see what was inside! As asked in my mail plse remove my add from the account? Plse confirm you will do this or I will raise a formal complaint should I get another letter addressed to this individual
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vivien joyce
(@vivienjoyce2) reported
@virginmedia had issues with my home phone for 8 weeks been on phone every day thay refuse to sort the problem and want 161 a mounth more a mounth this is a disgrace
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Ginny Hadfield
(@Sophthecatsmum) reported
@virginmedia Hello - yes. I had subscribed to ifollow (a streaming service) so I could watch a Lge 2 game which I would normally watch via BWFC's website but I missed most of it because I was unable to access the internet. I could access google chrome but not any websites from there.
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Sreeni Reddy
(@sreeni_d) reported
@virginmedia I rang the other day to cancel my contract but was given an offer by the IVR then when I spoke to the CS desk they said they can’t give me the offer as only the IVR can give the offer, so they advise I will have to keep ringing to see if it offers it again. WTH?!?!?
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Cyril Dorsett
(@CyrilDorsett) reported
@virginmedia Virgin Media is the worst company i've ever had the misfortune to use. Don't sign up to Virgin Media, they are a disgrace. Their prices are double everybody else and their communications are less than useless. I've been trying to cancel my account for 5 months.