Virgin Media Outage Report in Cobham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cobham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cobham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cobham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Godalming, Walton-on-Thames, Windsor, Woking, Richmond, Redhill and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Guildford |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Cobham, England
Latest outage, problems and issue reports in Cobham and nearby locations:
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@virginmedia No. I’ve had an email with my ref number, to which I’ve replied - as the ‘resolution’ in the email wasn’t good. Like I’ve already told you… I was told to ring customer services and they would add the credit. Wrong. They can’t. How many times do I have to explain why I’m here.
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Roger Woods
(@Rogerwoods22) reported
@virginmedia Trouble is John, the equipment is scheduled to be delivered to the wrong place tomorrow. I could have sent the PoA last week. In fact if you look at A/C 57180001 (my uncle’s previous a/c which I can still access) you should find the PoA attached.
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PyrionFlax
(@PyrionFlax) reported
@virginmedia so out of interest what do I do now? just wait? and keep paying full price for a service that is causing me to be unable to work? because that seems to be all you can offer right now
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James Brown
(@JammieBun) reported
@virginmedia Oh, it’s my fault. Excellent. Lovely customer service.
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Rowan Morris
(@RowanMorris16) reported
@virginmedia He said his systems were down (Indian call centre) I asked to get put through to retentions which was UK and they are finally helping me out.
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⚫ Tricotwister
(@tricotwister) reported
@virginmedia Ok, thanks for your help. I'll cancel the technician appointment. But TBH a tech company with unreliable tech doesn't really inspire confidence 😔
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Ch4os_Th3ory
(@TomStan22) reported
@virginmedia Still without Internet access, for 36+ hours now after you claimed there is an issue in the area, yet my neighbours Virgin broadband is totally unaffected? Are you just palming me off with some BS? What is going on here.
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Joanne
(@Joanne52341794) reported
@virginmedia Is there anybody else that can help with this?
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M K 🇵🇸 #FSGOUT
(@mkthedon119) reported
@virginmedia you guys are ***************. Waited 20 minutes to get through to a rep who said they're running tests, only for them to cut me off 3 minutes later. What's the ******* point? Pathetic service.
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Nicholas Yaxley
(@nickyaxley25) reported
@virginmedia It seems to be mainly whilst watching BT sport.. its been doing this for over a year now but just never chased it up. It does happen intermittently on other channels but nowhere near as much as BT