Virgin Media Outage Report in Cobham, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cobham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cobham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Cobham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Ashtead, Kingston upon Thames, Walton-on-Thames, Guildford, Chertsey, Hammersmith, Fulham, Kensington, Balham, Feltham, Isleworth, Mitcham and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cobham, England
Latest outage, problems and issue reports in Cobham and nearby locations:
-
Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
-
Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
-
GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
-
ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
-
martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
-
Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
-
Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
-
Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
-
Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
-
GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
-
GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
-
Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
-
andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
-
GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
-
Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
-
James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
-
Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
-
diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
-
martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
SweetSpencer
(@SweetSpencer4) reported
Have been a customer of @virginmedia for less than an hour and already on the verge of cancelling. Your customer service is appalling, unacceptable to wait 5 working days for a call back about a complaint that the service you installed not working.
-
sana ahmed
(@sanaahmed323) reported
@virginmedia is the worst provider in terms of service, once they take your money you never receive any help from them, I spent over 30 hours waiting on the phone to get my issues resolved!
-
Wayne Smyth
(@WayneSmyth6) reported
@virginmedia is it too much to ask to have a customer service email address we can contact you on, or the ability to send a secure message from our online account? We don't always have half an hour to sit on the phone trying to get through.
-
shaun
(@shaunjames85) reported
@virginmedia 21st really gonna take u 5 days to fix it. 5 days?????. What are you doing? People can’t go 5 days with no internet. Everything has to be done online nowadays.
-
Neil Somerville
(@NeilSomerville) reported
@virginmedia No issues there and says there’s no issues with my devices when a test is run.
-
Rob Morris
(@lemonfreshrob) reported
One of the other greivances I have with @virginmedia - aside from how often the service cuts out (and guess what’s been down since last night) but also that it takes down the wifi inside the flat. So I can’t print, or access our media server. What sort of router does that?
-
Martin
(@clubber99) reported
@virginmedia When is the issue in the Bromley area going to be fixed as this has been down since 3pm yesterday with updates sent indicating it will be 10this morning, we are now being informed 16:00. What is the actually issue as that hasn’t been stated on any advise I have seen!
-
Ben Duddington 7⃣8⃣
(@dudders78) reported
@virginmedia Unfortunately so and your back end team have said as it’s not a total loss of service I was not eligible for automatic compensation, despite all colleagues and messages confirming the outage & assuring me that I would receive my credit this month
-
Ben Duddington 7⃣8⃣
(@dudders78) reported
@virginmedia absolutely abhorrent service. Another month goes by without automatic compensation being credited for a 4 day broadband outage. Currently on hold to your contact centre & now being told I did have broadband, despite numerous calls during the 4 day outage
-
Martin Stiff
(@martinstiff) reported
@virginmedia That’s not the IP address I’m talking about. Please read the query I gave out into your forum and it explains the issue I’m having.