Virgin Media Outage Report in Banstead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Redhill, Leatherhead, Croydon, Hounslow, Bromley, Mitcham, Caterham, Merton, Ashford, Feltham, Ashtead and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
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Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@MylesWardenOwen @richardbranson @virginmedia Virgin media has been going down for years. When I was with virgin my internet was constantly down, at least once a month. Change, they are crap.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@HarryBrianEllis I moved from virgin media years back. Dodgy bills with made up charges and internet constantly going down. Never looked back
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp @virginmedia #internet #communityfibre I have just spoken to the useless Virgin cust service in Indian (they hung up twice) they refuse to offer some bill credit for loss of service all day yesterday. Disgusting rip off company AVOID!
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben 'AUBA' Cooper 💙
(@goonercoopz) reported
@BallzDeepXRP @virginmedia Now pushed back to 4pm !!! @virginmedia I'm very close to cancelling your pure lack of communication is terrible
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MattyXRP
(@BallzDeepXRP) reported
@virginmedia Still down in #brodetails with the time of completion gradually getting pushed further and further back. Day 2 and Christmas Eve, and we haven't heard about when this is going to get resolved. Is there any update on to what has happened and when we can get our services back?
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Ben 'AUBA' Cooper 💙
(@goonercoopz) reported
@virginmedia Internet services still down in thanet and not going to be back on by estimated 4pm, maybe if you told us what the issue is and how it's occurred people might not be so frustrated, rather than just staying silent maybe give us your customers a bit of respect.
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Thomas Charlesworth
(@rexthomc) reported
@VMO2News @O2 @virginmedia Estimated time of fix just keeps getting pushed forward every time it gets nearer. This is a terrible way to say Happy Christmas to your customers.
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Lisa Coulam
(@LisaCoulam) reported
@virginmedia any chance someone can update the issues in ct10 area, instead of just the generic crap you continue putting out, it's now saying 4 p.m, but we all know that's very unlikely, and even more unlikely to be fixed in time for Xmas, what are people supposed to do!!!
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Nathan Long
(@Nato013) reported
@virginmedia Still no service, yes it’s listed and I’ve signed up to the updates. They are constantly changing…due to be repaired at 9pm yesterday…then 2pm today then 12pm then 2pm then 1pm and now 4pm! It’s maybe the 6 or 7th time she has lost service this year!
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Mark Drayson
(@drayson_mark) reported
@virginmedia Yet again as the day goes on Virgin keep moving the return to normal service. It all started was 7:00 hrs Thursday 23 Dec, when I was told all will be back by 21.30hrs, No! so to bed Friday 24 Dec when I phoned told 10:30 hrs No, then 14:00 hrs,the latest 16:00 ???
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Gemma Robinson
(@gemmajennifer) reported
@virginmedia well done at not answering the phone and just sending people to an auto text for the complete outage on internet & TV. Suppose to be repaired, still waiting.
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Erin ⴵ
(@_erinmelizabeth) reported
@virginmedia service page won’t even let me check if the internet is down… please help
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia sorry but this is a joke now. Website says issue in thanet Dover area has been fixed but still no Internet!!