Virgin Media Outage Report in Banstead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Feltham, Croydon, Lewisham, Fulham, Woolwich, Balham, Charlton, Streatham, Southwark, Hounslow, Bromley, Isleworth and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
||
| Mitcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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R. Aaron
(@aaronuart) reported
from
Merton, England
My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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JJ Hazan
(@HazanJJ) reported
from
Blackheath, England
@virginmedia Still down in Lewisham SE8 for me
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Alex
(@ameehan71) reported
from
Bromley, England
@virginmedia @Jaym7t5 Mine has just gone down again, 16:35
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@virginmedia @Jaym7t5 My system is down since about 4pm
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@Marcroy_Smith @virginmedia Same here and customer service not available either
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy
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Andy Walker
(@educationforum) reported
from
Worcester Park, England
@virginmedia Your customers pay enough to expect 24 hour support. Do better.
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Justin Moore
(@jm1967uk) reported
from
Redhill, England
@virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.
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Jack Robinson
(@JackEORobinson) reported
from
Wandsworth, England
Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.
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travelling Adam
(@TravellingAdam) reported
from
Blackheath, England
Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.
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JamesLee85
(@jameslee_1985) reported
from
Croydon, England
Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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travelling Adam
(@TravellingAdam) reported
from
Blackheath, England
@virginmedia my internet is constantly not working it’s really frustrating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry Poole
(@BionicSheRa) reported
@virginmedia I've done the pin hole reset, stage 2 did something they said should fix it. I've asked for a new hub or techbician, but been told they are prioritised for new customers. Well, as a customer of over 10 years, that's disgusting. I am not getting the service I pay for!!!
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Go
(@jumpingjingles) reported
@virginmedia my complaint was never dealt with
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Mgc
(@Gamerfun2) reported
@Strippin @virginmedia Probably the same place they left the activation for my second box that I’ve been paying for the last year and half but never switch on
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Dan Bull
(@itsDanBull) reported
@virginmedia I complain about/to you a lot but this time your man Jordan took his time on the phone to fix my problem professionally and courteously and you should give him a pay rise
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☣️ Đ₳VɆ ⱤØɄⱠ₴₮Ø₦ ☣️
(@DRblockedmetal) reported
@notnotcolby The PPV is airing on Virgin media tonight, maybe they're moving to their streaming service
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MR KEVIN F RILEY
(@MRKEVINFRILEY1) reported
@virginmedia This guy does it all the time, it's Chapman Road in Cleethorpes, a terrible advert for you, I see this all over town, why don't you have a compound to keep these big *** vehicles of our pavements. Disgraceful frankly
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Fletch_1985
(@Fletch19852) reported
@virginmedia The bill has been paid as I need my internet but believe me once the account is up I will be moving to another provider. The customer service at virgin is absolutely atrocious.
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Toks salaam
(@Tokssalaam) reported
@virginmedia Quite unbelievably, the best solution I have been offered means I have to sign up for a new mobile. Apparently this is the only way to get a dongle. So I now have an 18 month contract for a phone I do not want or need, just to solve a problem of a 2 week gap until connection
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Caroline Bletsis
(@CarolineBletsis) reported
@virginmedia Our landline has been down for 24 hours, can't get through to ask for help as my mobile does not have good connection at home. Daughter disabled, must have some form of working phone - please help.
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Zara Finlayson
(@FinlaysonZara) reported
@virginmedia This link tells me nothing is wrong - when I call, the recorded line it tells me the estimated fix is 10am