Virgin Media Outage Report in Banstead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Banstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Feltham, Hammersmith, Brentford, Southwark, Carshalton, Caterham, Wandsworth, Hounslow, Sutton, Bromley, Coulsdon, Redhill and Epsom.
City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
Internet | ||
Wi-fi | ||
TV | ||
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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Ola Agbaimoni (@OlaAgbaimoni) reported from London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Phil Swallow Photography (@philswallowpics) reported from Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Nicola W (@nmargwh) reported from Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
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Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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Fiona Duggan (@fionaduggan) reported from Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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Rana Brightman (@rana_banana) reported from London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Emily Drabble (@EmilyDrabs) reported from Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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kevin lansdown (@kslansdown) reported from Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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scott Carson (@scottCa91224316) reported from Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
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kevin lansdown (@kslansdown) reported from Richmond, England
@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Anuradha (@fatsherkey) reported from Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Graham (@GR4_H4M) reported from Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Adrian Malaiet (@malaiet) reported from Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Emily Drabble (@EmilyDrabs) reported from Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Yoel Brightman (@yoelbrightman) reported from London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Rana Brightman (@rana_banana) reported from London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Emily Drabble (@EmilyDrabs) reported from Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dann Djarin 🐉 (@DannMustDie) reported
Virgin Media really are useless. They’re now expecting the issue to be fixed on the 12th July. They told me when they went out on 29/06 they found the issue was old cables. But had already sent a text saying the job was done.
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Emily Pattinson (@emilyp0203) reported
@virginmedia had an email saying you’ve upgraded our broadband reliability yet since then it barely stays connected for more than 10mins!! Absolutely ridiculous. Your online service status says no issue and we’ve tried resetting everything. Not worth what we pay you.
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BIG BOSS (@BIGB0SS7) reported
@virginmedia My internet is down l35 area all morning and day now
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The Green Devil ⏱ (@TheGreenDevil20) reported
@flossybball @virginmedia @VirginMediaIE I’d nearly cancel the cvunts
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laur 🖤 (@laurksj) reported
@sadIyjess omfg don’t even talk to me about how bad virgin media is especially on valorant HOOOOOH 😭
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Susan 😇😈 (@DongDing61) reported
@virginmedia It’s been both and still have issue only worse now. Can’t watch Sky Mini Box upstairs which has ALL been replaced by @skytv How do we make formal complaint? Your Glasgow call centre advisor was most unhelpful. Asked for a manager to call us back so still waiting for that.
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Emma Withers (@Smizz_x) reported
Another day, another episode of @virginmedia not working. Do I bother calling? Or shall I just tell myself that 'its not my problem, now **** off peasant' Decisions decisions.
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🏴Just nobody ⚽🏉🏈🥋🥊🎸🧦 (@JayJoeMc) reported
@virginmedia Yes. I was told I would get a call back after 3 hours. 4.5 hours ago.. The box still seems to be flashing the same errors.
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Sneakerbu (@SNKRtweet) reported
SIM card. Virgin media network. Shame it on me. Shame it on me. Shake it.
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Sophie Yates (@sophie_yxx) reported
@virginmedia You still haven’t taken over my number as requested. No option for complaint …