Virgin Media Outage Report in Banstead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, London, Balham, Croydon, Fulham, Bromley, Streatham, Lewisham, Southwark, Feltham, Earlsfield, Isleworth, Epsom, Walton-on-Thames and Lee.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Internet | |
| London |
||
| Balham |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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Chris
(@HWick_Bluenose) reported
from
Richmond, England
@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
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Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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thomas hill
(@tommyboy1874) reported
@virginmedia 3 times now ive called to cancel and 3 times been disconnected due to agents having headset muted and not wanting to cancelation hit against their kpi target
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Clair
(@peregrine795) reported
@HelenRo30126923 @virginmedia They're the worst company I have ever had to deal with. Luckily, I've just cancelled my contract and getting out.
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JsP209
(@P209Js) reported
@virginmedia dropouts, bad download speeds and speedtests are also confirming my connecting isn't what I'm paying for. I'm just gutted I didn't think to check earlier.
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Scott O'Toole
(@Skottalot) reported
@mcdonchr @SkyUK I just installed Virgin media broadband for a sky glass customer. The sky wifi wasn't fast enough to cope with sky glass demands so he had to switch to virgin. If you want to do the same then drop me a message and I'll help you out 👍
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
@virginmedia The problem keeps happening with the calls. Nothing you can help by here thanks anyways.
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David McGregor
(@DavidMc50081800) reported
@lynda2611 @virginmedia Virgin media don't listen to customers they claimed it was a 4 hour wait on chat 2 days ago. Must be the worst company in the uk
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Phill Stevens
(@StevensPhill) reported
@virginmedia Hi this is now sorted but the order didn’t go through on your website. This happened last time too. There must be an issue with your online ordering system that may need fixing.
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MM
(@armley8640) reported
@OffMyNoodles @virginmedia Horrendous. Tech support is “switch it off and then back on again” as well.
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ghada elnajjar
(@ghada087) reported
@virginmedia We are trying to get on touch to cancel our contract , and of course the line keep cuuting off, any way to contact which do the job????
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Anna Richmond
(@anna_woolhouse) reported
@virginmedia I can get through data protection. That’s not the issue. Again.